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Lings' car leasing customer letters
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CUSTOMER LETTERS   1523 LETTERS! More customer letters than any other car sales site IN THE WHOLE WORLD! - Ling Search my letters page!
Customer Letter: 1446 / 1523  Hi Ling. Well it took some time but in fairness that was down to the dealer and not you and we did get a free car for 6 weeks which was good. When the car arrived it was fine and still is. So overall we would do it again. Very slow delivery, complete load of rubbish about why the car was delayed, which went on and on. Not good at all. David 
Editor Note:
Not down to the dealer. Agree slow delivery not good, David, but not a complete load of rubbish why it was late. Audi in Germany are rubbish at doing anything in a timely manner this year. Almost every VW or Audi has suffered delays, but yours more than most. But, hey, you got a free car for 6 weeks! It is very hard to argue against that, as it was 100% free, with free mileage. If anyone reads down these letters, the common theme of the very few moans is... Audi delays. This has been due to the post credit-crunch Audi factory delays and diversion of stock to the (higher profit) Euro zone, following Sterling devaluation against the Euro. Audi (and some VW) service in the UK (by Audi/VW, not the dealers) was rubbish in 2009. Most Audi dealers have been pulling out their hair for the same reasons, they have had hundreds of screaming customers (quite rightly screaming).Having said all that, it is a completely unsatisfactory situation and the fact that Audi (frankly) lie about due dates is terrible. Makes everyone look shit, I'm afraid. Annoys customers, like you, David. Not much else to add. I simply cannot affect Audi policy, much as I would like to fly to Germany and scream at them. You could have paid full retail price and the car would not have arrived sooner, I'm afraid. Situation on most Audis is simply - BAD. - Ling
Customer Letter: 1440 / 1523  Every time I phoned, I got to speak directly with Ling - no waiting or call centres. We also knew exactly where the whole process was, thanks to the tracking service. All in all excellent service and excellent prices. We felt our best interests were being looked after. Highly recommended. Good delivery of the CRV. Rae
Editor Note:
Wonderful Rae... that's what you called yourself, hahaha! I am so happy you were chuffed with everything. It was great to speak to you - but I will say OF COURSE I answer the phone. I am real :) I hate the waiting that other providers force you to go through and I hate the cheesy music. Thanks for comments about the LINGO. Great choice of car with the CRV, these are lovely things. -
Ling
Customer Letter: 1438 / 1523  Very, very happy with the service provided by Ling and her team. They were helpful and personable, quick to respond to questions, gave good advice and pushed on my behalf for an earlier delivery date. Everything they promised, happened, and Ling is also very funny. I'll be back in three years! Good delivery, but rear number plate not on straight. Graeme
Editor Note:
Great stuff (apart from the number plate). I kicked the dealer, how they can be so careless on a £30k car is beyond me! But, you were happy. Most important, eh? You were a great customer, but I withhold your address for security as you are policeman and I do not want you targeted by assholes. Great car, I have sold loads of these XC90s. Great price. -
Ling
Customer Letter: 1435 / 1523  What an efficient service Ling and her team provide. I have decided for my lease car requirements, my fleet will be sourced via LINGsCARS.com. Dealer got one of the reg numbers wrong on one of the three C5s! Mark
Editor Note:
Yes, I kicked the dealer like mad. They can be so careless sometimes. This dealer is cheap, but is not my best Citroen supplier, but I wanted to get you the best pricing possible. I was sorted pretty fast. Thanks so much for positive comments, I look forward to supplying more cars (but not from this dealer again!). -
Ling
Customer Letter: 1434 / 1523  Hi Ling. New car arrived bang on the nail as promised. It has been a pleasure to deal with you, I appreciate the frequent responsive communication. Excellent delivery of my Mazda 6, arrived at the time and date specified. Kenneth
Editor Note:
Great stuff. As you are MD of a training company, I really appreciate the comments. Was fantastic chatting to you. Hope the Mazda does the job well for you! -
Ling
Customer Letter: 1428 / 1523  Hi Ling- I must say that I was very impressed with the great service you gave. It's really good to be able to get replies within a few minutes of asking a question! The website is wacky but brilliant. Many thanks. Excellent delivery, very efficient and polite. David
Editor Note:
Brilliant. I am so happy you are another customer who seems really pleased with my service. Sorry the website is so wacky, but I get bored and can't resist. Thanks for such kind comments about my super-fast LINGO system. Enjoy bloody Fiesta! -
Ling
Customer Letter: 1424 / 1523 Car took a long long time to arrive, but I was very pleased with it when it eventually arrived! Very impressed with communication from Ling and her team throughout. They kept me informed of progress and always answered my questions very quickly. Will use again! Thanks. Good delivery, my Fiesta arrived safe and sound. Claire
Editor Note:
Claire, well, massive backlogs at the Ford factories at the time you got your car. It did take a long time to be built, sorry about that. But good things come, in the end :) These Titanium Fiestas are just great! Glad you liked the LINGO. -
Ling
Customer Letter: 1423 / 1523  Ling and her team provided an efficient, speedy, informative and fun experience during the lease of our Qashqai, which was delivered by a lovely man from up North! No problems, no waiting for answers - very efficient and fun website to boot. Go Ling!! Excellent delivery, car was delivered as stated on time and by pleasant driver. Ray
Editor Note:
Hahahaha, this Nissan dealer ooooop North is very good. Glad you were happy with the deal and the process :) Thanks so much for the lovely comments! -
Ling
Customer Letter: 1421 / 1523 Ling might be mental, her website is less than ornamental, but the deal was cheap, and the process made it easy to reap. We're happy with our car, surely the best lease company by far!!! Excellent delivery of my Qashqai! Darren
Editor Note:
What lovely poetry, Darren. Even though I cannot pronounce your surname, I enjoyed dealing with you. As you are Finance and Business Manager for a North London NHS PCT, I am happy you worked out this was the cheapest Qashqai in the World! Great fun to deal with you. Apply Poet Laureate immediately! -
Ling
Customer Letter: 1419 / 1523  Very pleased with all aspects of the delivery of my Berlingo and transaction. I Have more workload in the vehicle having taken on a bigger area in London and Essex; I will exceed stated 15k mileage, is there any way I can adjust/amend without penalty? Ben
Editor Note:
Yes, Ben... you can adjust the mileage without penalty - you will simply pay a higher rate for more miles, pro-rata. Hope the Berlingo is doing a good job, these new Citroen vans are real bargains. -
Ling
Customer Letter: 1417 / 1523 Very efficient and Ling gave good advice, quick responses to questions. A very good service, highly recommended. Excellent delivery. Sue
Editor Note:
From a Royal Mail manager this is praise indeed, as I know you battle to improve your own service. So you appreciate some of the difficulties :) Glad you were impressed getting the new Fiesta. Thanks! -
Ling
Customer Letter: 1416 / 1523  Once again very quick, easy and professional service from your team - Thank you! Good delivery of our new VW Transporter! Martin
Editor Note:
Martin, you are a damn good customer and have had a few vehicles from me. Thanks so much for the letter - appreciate it! -
Ling
Customer Letter: 1415 / 1523  Very painless service and exceptionally easy. No problem, very good communication etc. Have already recommended to friends. Excellent delivery, really friendly and professional. Judith
Editor Note:
That's great! Glad you enjoyed getting the new Mazda 2, Judith. As you are an IT Analyst, I appreciate comments about the communication etc. Thanks! -
Ling
Customer Letter: 1413 / 1523 LINGsCARS- Efficient, courteous, quick, helpful and they know how to please and keep their customers. I wouldn't go anywhere else. David
Editor Note:
Wow! Great to get stunning feedback from a solicitor, glad it is short though or I know you would charge me £250 for this letter :) Hahaha! Enjoy the Qashqai! -
Ling
Customer Letter: 1411 / 1523 My Audi A3 is the second car I've had from Ling - she is absolutely unbeatable for value. As a bonus her customer service is excellent with a whacky sense of humour thrown in for good measure. Excellent delivery... My new Audi A3 was supplied on time and all explained by the charming chap. Peter
Editor Note:
Another repeat customer! And such a great job - you build tunnels for trains! Very butch occupation, Peter. Like a mole. Maybe that is why you wanted a black car? Hahaha! Anyway, enjoy the bloody A3, great car for a great customer! -
Ling
Customer Letter: 1407 / 1523  Ling, we have had our C3 Picasso for a while now and really like it! The whole process was made very easy by yourself and also fun! I would recommend you to anyone looking for a new car. I wish some of my customers were as easy to deal with! Delivery was excellent, very prompt efficient and friendly. Ian
Editor Note:
Hahaha, customers can be funny onions, eh, Ian... but you were great. You supply laboratory equipment, so I am glad to meet your exacting standards. Enjoy the C3 Picasso, these are really great cars! -
Ling
Customer Letter: 1404 / 1523 Ling and her website are barking mad but don't be fooled. She is an astute business woman who always puts her customers first. Fantastic deal on the car and even though the car arrived with a slight problem- Ling kicked arse!! And sorted it. I have already recommended to several friends.Problems with car on delivery but rectified promptly. Karen
Editor Note:
Yes Karen, there were blemishes under the paint (due to Ford factory). Also, the spare key did not work. I immediately got the supplying dealer to rectify. They said:
As explained in our telephone call, we will be dropping off a Fiesta loan car by transporter (between 9am and 1pm) and collecting your Fiesta to inspect and rectify the paint work issue. The supplying dealer did this quickly and also mended the un-coded key. I went mental that a car was delivered in this condition, and the Ford dealer was very apologetic. Often the cars are delivered from PDI depots withut visiting the dealer and this may have been the case. But, it is never acceptable, so I detail this so that other customers can see how things always get put right, fast, if there is a problem. So pleased that you were happy overall and that it didn't spoil your new car experience :) That you have recommended me, speaks loudly. Thanks so much, Karen. Good result (even though it should never have happened). - Ling
Customer Letter: 1403 / 1523  When I first discovered I was having a midlife crisis and therefore needed a Harley Davidson Fatboy, a quick search on Google brought LingsCars.com to the top of the page. As I'd seen the famous episode of Dragons Den, I knew that the experience would be 'different' from many other leasing companies I've used in the past.Every step of the process was a pleasure and the superb 'Lingo' secure chat area was easy to use. I was always excited to get a new message or update and I never had to “do the chasing” as with all the others. All in all, Ling and her team were a pleasure to deal with and I cannot recommend them enough. ******* Harley Davidson were very helpful and did not let down the hard work of Ling, excellent delivery. David
Editor Note:
You were a funny onion, you even forced me to hide the delivery of the bike from your wife who still does not know you have it. It had to be delivered when she was not at your business. So funny. Hope she does not read this, or a divorce will be on the cards. What a lovely nutter you were, Dave. If anyone needs an MOT, in Aldershot, visit Fatboy Dave. He will pass any old banger, if you threaten to grass him to his wife! :) -
Ling
Customer Letter: 1401 / 1523  Best company I have ever dealt with. No small print, all messages replied to immediately and fantastic friendly staff. No bullshit! Thank you for providing me with a great car, service and look forward to doing business again and have recommended. Excellent delivery. Dawn
Editor Note:
Excellent letter! Exactly, no small print, no bullshit. That could be my motto, as I hate all that stuff. Enjoy the Astra, hope you really love it! -
Ling
Customer Letter: 1398 / 1523  Hiya Ling. We love you in the French household! My daughter thinks you have the funniest website ever. BRILLIANT service from all your team. Thank you so much. Excellent delivery, fantastic service. Gillian
Editor Note:
Mito customer!! Hey, I like these cars, Gillian! And you are a bloody accountant, I love accountants because you do the sums and prove I am the cheapest. Glad to entertain your daughter! Hope you have a great time in the fast 120bhp Mito! -
Ling
Customer Letter: 1396 / 1523 I found dealing with Ling and co fun! Service was first class. Any query I had was answered very quickly. The whole thing took 1 month from enquiry to receiving Qashqai. Car is fantastic. Would definitely recommend Ling!Excellent delivery, delivery driver was very friendly and helpful. Christine
Editor Note:
Chrris, I am pleased you are happy with the super letter response. Hope the Qashqai makes you even happier! :) Great customer, thanks! -
Ling
Customer Letter: 1392 / 1523  From start to finish very easy and enjoyable experience. My 3rd car with Ling and it wont be the last. Thank you very much. Delivery was excellent. Jeffrey
Editor Note:
You are addicted repeating customer, Jeff! Now you have NAVI car, you will find your way back for 4th car, I hope :) Enjoy the C5, these are such underrated cars, every customer loves them so much. -
Ling
Customer Letter: 1390 / 1523  Very good service Kept will informed Clear instructions Only an idiot could go wrong! Excellent delivery, delivery on time, very pleasant man. Overall very good service. Harold
Editor Note:
Harry, you know, that is almost a poem. If only it rhymed :) Never mind, you run a haulage business, not a poetry club, so I forgive you. Hope you enjoy hauling stuff in the V50, these are lovely cars. I pass on regards to delivery guy. Thanks. -
Ling
Customer Letter: 1389 / 1523  Your customer service is excellent, your prices are extremely competitive. I loved the first aid kit and will be sure to use it in my next pile up. We wouldn't hesitate to use you again. Excellent dealer service too. Paul
Editor Note:
Good, I am glad the First Aid Kit will come in handy when you crash the CLK :) As you a Director of Finance, so nice that you figure out that I am damn cheap. Thanks for the kind words about customer service, I tried to mess it up for you, but failed. Drat :) Hahaha! -
Ling
Customer Letter: 1386 / 1523 Ling is a really fun and friendly company. They make leasing a car easy as pie. Very professional when needed. I have had no problems from start to finish. Thank you so much for my lovely new Qashqai. Excellent delivery, the dealer even bought my old car! Emma
Editor Note:
Emma, that's great, I am happy you are happy. Lovely to deal with you while you waited for the Qashqai. Hope it is fine in all this bloody snow (as I type this!). -
Ling
Search my letters page!
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