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Lings' car leasing customer letters
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CARS A-Z
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CUSTOMER LETTERS   1523 LETTERS! More customer letters than any other car sales site IN THE WHOLE WORLD! - Ling Search my letters page!
Customer Letter: 1033 / 1523  What can I say but this...L - Likeable I - Informative N - No fuss G - Great C - Competant A - Attentive R - Reliable S - Service Keep up the good work! Good delivery of my new Grande Punto! Steven 
Editor Note:
Steve, that's fantastic. Thanks for taking so much time to send me this and I really appreciate the kind words. You even wrote some Chinese! That is so brilliant. -
Ling
Customer Letter: 1031 / 1523  Ling you put all the other contract hire companies to shame, with your simple approach of what you see you get, the process from start to finish was efficient and effective with a bit of fun. The end result was a car delivered as per order on the specified date, oh and a happy wife!! What more could I ask for. By the way Ling your barking!! Looking forward to ordering the next one. All the best Pete. Peter
Editor Note:
Woof, woof! Barking is great, AS LONG AS the service is great too. Seems you were very happy. I am really pleased when large international PLCs like my service. Hope your wife has a brilliant time with her top down :). Onwatch Plc is a CCTV surveillance company based in East Sussex. You design, install, monitor and maintain integrated management systems for the management and security of customer sites and property throughout the United Kingdom. -
Ling
Customer Letter: 1025 / 1523 I was expecting to find the whole process of leasing a car quite stressful but it was such fun and so easy! I looked forward to and enjoyed all my communication with Ling and her team. I would recommend you to everybody!! Excellent delivery, very efficient, friendly and helpful. Emma
Editor Note:
Em, you were a great customer, despite being from London, hahaha. I trust your new metallic black Grande Punto is nipping in and out of the traffic and you are enjoying your new car. Great to have your letter! -
Ling
Customer Letter: 1015 / 1523  This was the most simple, best, effective and straightforward way of controlling, monitoring and taking delivery if a new car. Right products, right price and excellent customer service made this perhaps the best buying experience I have had and I will not hesitate recommend you to others. I wish you all the very best. Excellent delivery, polite, on time and friendly. Jonathan
Editor Note:
Great, that is just what I like to hear. So pleased I train customers like you to write letters like this :) You were a super customer. As you are a company director, I really appreciate your comments! I will see you in 3 years for a new Megane, Jonathan! -
Ling
Customer Letter: 1007 / 1523  Hi Ling, Thanks for all you did to make the process quick and easy. Website is excellent and good fun. I like your sense of humour.Choosing a car (Lexus IS) was easy and the prices very competitive. Communication was also excellent and timely. The whole process was a great experience. Thanks! Excellent delivery. Michael
Editor Note:
As you a director of a large PLC high-street Bank, maybe the biggest in the UK, I have hidden your address for security. It is nice to deal with high-flyers like you, Michael, it makes me realise that my service is good enough for everyone. You were lovely! So pleased you are happy, and hope to see you again in 2-years. In the meantime, I will charge you a £50 management fee, an unauthorised email fee for every message, I will charge you 50p every time you make a payment and make you queue out of my website to speak to me. You will get LingCard offers every 2 weeks in the post. Next time you want a car, I will tell you you can only have one if you don't need one :) Just like dealing with your bank, hehehe. -
Ling
Customer Letter: 1003 / 1523  Hi LingJust a quick line to say everything is fine with the Volvo, it does look very striking in black - I cleaned it on Sunday it was looking a bit dusty, the interior is equally as stunning. Everyone who has seen it said they did not realize that Volvo made this model, it is being advertised on TV at the moment but that does not do it justice, it was worth the wait. I will write a blog about it - don't worry my experience is all positive I have recommended you to several of my friends. Charles
Editor Note:
Charles, you have requested address withheld due to security, no problem! :) Great cars these C30 Volvos. I have had no complaints about them, everyone loves them. And they are so cheap for a premium badge. Hope you enjoy it, for 2-years. Go drive! -
Ling
Customer Letter: 1001 / 1523 /small.gif "Car") Don't be put off by the crazy website, LINGsCARS is definitely a professional outfit! Ling keeps in contact with you and goes beyond normal service to help you. What has really impressed me is the after-sales service. It is not a case of "here is your car, see you later", Ling helped me out after a mix up at the dealer/finance company and worked tirelessly to help her customer. I definitely recommend using her company - cheap, but service is not compromised. The dealer was OK, associated finance company was not. James
Editor Note:
James, oh dear, you had a bad experience with VW/Audi finance. Never mind, I sorted them out and rescued you from paying too much. It is a real shame that customers get treated like this by finance companies, they are just too big for their boots, they think that customers are there just to bleed money from, sometimes. Glad you are very happy now, I certainly will not abandon customers! -
Ling
Customer Letter: 991 / 1523  Hi Ling I am delighted with my new Honda. It's a really nice car. The service I received from you was fantastic and the speed of my first contact to the delivery of the car was so quick. Much quicker than I thought it would be. Can't wait to order my next car from you. Its the only way to get a new car!! Excellent delivery - on time and the car was clean. Phil
Editor Note:
Phil, hahaha, you have little faith :) Of course I try to do it quick. If a car is available I will work double fast to make sure you have it. I'm so happy you are pleased. I am looking forward to your next car in 3-years, too :) -
Ling
Customer Letter: 990 / 1523  The Megane CC arrived just in time to take the kids to the Safari Park. So thanks for getting it here on time. I would like to compliment you on how quick response to any queries I had. I did have quite a few queries, this Megane CC being my first time at leasing. Thanks again for making it such a easy process. I look forward to doing business with you again in 2 years time. The dealer phned to say the car would arrive at 10.30am. It arrived exactly on time. Richard
Editor Note:
Wow, you should take care with kids in a safari park with a convertible car. If naughty kid presses button - BANG - the lions are in the car in 5 seconds. However, I always like safari parks as there are many delicious animals there and I build up an appetite. Glad the dealer did so well, hope you enjoy the Megane CC! -
Ling
Customer Letter: 985 / 1523  Hi ling, I thought you offered a a very competitive rate for the lease of our XC90. You were honest, efficient and best of all quick, whenever I needed a response. I have already recommended you to a number of friends.I really appreciated you responding personally to e-mail and phone calls and you always knew what you were talking about. Thanks. My Volvo XC90 was delivered on time by pleasant staff. Excellent. Ian
Editor Note:
Hehehe, another XC90 bites the dust. ...I can do these cheaper than Volvo themselves, it seems, and they are very popular cars. The best value of all the big 4x4s. Thanks for letter, thanks for recommendations, Ian! -
Ling
Customer Letter: 982 / 1523 Ling says it how it is, not how she thinks you want it to be. My wife summed it up by saying "You would think we were her only customers" - 100% in every respect. Thank you Ling. Good delivery of my new Audi A3. John
Editor Note:
John, well you can tell your wife she is a lucky onion, you were lovely to deal with :) And the Audi was a great deal. So happy that you are pleased, it makes everything so worthwhile. -
Ling
Customer Letter: 980 / 1523  Efficient, straight talking, fantastic prices - Ling has exceeded my expectations. I have already recommended you to friends and colleagues: "Don't waste your time and money buying from a dealer". The delivery from the Renault dealer went without a glitch. Luigi
Editor Note:
I am glad you did not have a glitch, Luigi, even though I am not sure what a glitch is. Did you want to order one? Next time I will include free glitch with your car :) Enjoy Grand Scenic! -
Ling
Customer Letter: 978 / 1523  Dear Ling- Thanks for all your help getting our Nissan Note delivered. Your site is great and your responses were answered in good time and with humour, even when I kept pestering you. I would certainly recommend you and if you manage to keep the prices competitive - "I'll be back" Simon
Editor Note:
Simon, you are a star, thanks. Hope you have a greatr time in the Note and thanks for all the kind comments about my site and service :) -
Ling
Customer Letter: 977 / 1523  All questions dealt with quickly. Astra turned up better than expected much easier to deal with leasing than buying. If I am to lease another it will be without doubt through Ling. The dealer messed me about with delivery dates - not happy with that. Neil
Editor Note:
Neil, well, I am yet to find a Vauxhall dealer who DOESN'T mess about. It is the most challenging thing, they all seem very unconcerned with customers. However... you got a very cheap deal on an Astra 1.7 Diesel and you should be OK with that. Really sorry for the poor Vauxhall dealers. Glad to hear that you will be back, next time I will try shooting the dealer in Chinese Government fashion, it may help. -
Ling
Customer Letter: 974 / 1523  LINGsCARS was recommended to me by a friend who had already hired many cars from Ling and was very happy. I must admit that I am NOT an easy customer to please, although I am fair - I want to receive good service, be treated like an adult and receive a fair price... not much to ask.I am pleased to say that Ling exceeded these requirements on all counts, and provided a wonderful and most responsive service. A very professional and diligent service, yet personalised and undertaken with a touch of humourous class. The delivery (of my Captiva) was on time, but the dealer gave inaccurate info on the first telephone enquiry. Excellent job Ling - I would come back. I will work on a new poem for you for 2009 :) Umit
Editor Note:
Umit, that is a great letter from a very professional customer. I appreciate comments like this from people like you who do important jobs for big, multinationals. It gives me a good way of judging my service. Enjoy the Captiva! I look forward to the beautiful poem. -
Ling
Customer Letter: 973 / 1523 L ovely to deal with I nspirational N o hassle G reat S ervice second to none C ost effective A ttention to detail R apid response S imple Brilliant! On time delivery, and service with a smile! Steve
Editor Note:
hahahaha, that's great, Steve. These Grand Puntos have been ever so popolar at these cheap prices. Glad you are happy. Thanks for nice letter layout :) -
Ling
Customer Letter: 972 / 1523 From the start to the finish Ling was superb. It was my first time leasing and Ling took me through the whole process. I couldn't be happier with the car and I have recommended Ling to friends, family and colleagues. Excellent delivery, delivered a day early. Fantastic! Andrew
Editor Note:
A day early is good, that is pretty on-time, I think. These Germans are usually punctual :) Glad you are happy with the Audi A3 and hope to see you again in 2-years, Andrew! -
Ling
Customer Letter: 969 / 1523 Due to payment problems between the finance company and the dealership, the car took longer to arrive than anticipated. However, I was given a comparable loan car for the additional weeks.Ling's communication was excellent throughout, both email and by phone. It was worth the wait as the car is fantastic. I am disappointed that the dealer's actions affected the end customer (me), but understand their predicament. David
Editor Note:
Yes... I was disappointed too, but I insisted you get a good hire car. The finance company was entirely to blame in this instance and it was sorted out eventually. These things happen, it is a shame the finance companies cannot improve slightly. But... you have your Volvo XC90, you have used lots of (free) miles on a hire car and now you are happy. Thanks so much for the very fair letter, David. -
Ling
Customer Letter: 966 / 1523  Ling - Glad to hear that your family are OK - such a tragedy (ref the earthquake in Sichuan - Ling).Dealing with you has been a real pleasure! Each time I look at your website I find something new to make me smile - and the same goes for your envelopes (even something to brighten up the postman's day). You are living proof that it IS possible to be professional and thorough and have fun at the same time. Good delivery of my Chrysler Voyager, very prompt and polite service. Stephen
Editor Note:
Thanks so much for your concern for my family. My poor mum had to hide in the loo at the flat "exploded" around her, she said. Great to hear you enjoyed my service, we had fun, eh??? Have some fun in your Voyager, now :) -
Ling
Customer Letter: 960 / 1523  Hi Ling,Just wanted to drop you a quick note to say thanks very much for the fantastic deal you got me on our new Freelander. Service was second to none, with the car turning up very quickly, thanks to you grabbing us a cancelled order - once again, thanks very much. Excellent delivery, on time, clean and friendly - Great! Jim
Editor Note:
Jim, sometimes I can grab these cancelled orders from dealers, but they aren't always available. You were flexible on colour, which helped a lot. Hope you enjoy the Freelander and that Gordon Brown doesn't increase the taxes too much on 4x4's so you can have a great time in it. -
Ling
Customer Letter: 956 / 1523  Very good if somewhat unconventional communication - car great, Mercedes A-Class exactly as ordered. Good delivery too. Still have your website on my favorite list just to keep up to date with your next crazy idea! Robert
Editor Note:
Mercedes A Class as cheap as chips - £40/week for a car with a Merc badge to slice the pedestrians with :) Thanks for letter, much appreciated. If "unconventional communication" means I do not slaver and lick ass, then I am pleased :) I try to treat customers like adults not idiots. Thanks Robert. -
Ling
Customer Letter: 954 / 1523  Thanks Ling. The Merc C220 is a pleasure to drive and you are a pleasure to deal with. A1 service on delivery, excellent. Thanks again. Patrick
Editor Note:
Wow! A short but very sweet letter. i am always happy when I impress Mercedes customers. Lovely to deal with you, Patrick, enjoy the C220! -
Ling
Customer Letter: 953 / 1523 We had a few issues bottoming out a quote mainly as we weren't sure what exact model, mileage and extras we wanted. It was been great to be dealing with a real person to grab a great lease deal. The prices are very competitive and the personal service has been great.Also, whilst it is a pain we value the lengths that LINGsCARS goes to, to prevent identity fraud. When our 3 year are up I'm sure we will be back for another car from you! Excellent delivery, the chap was very helpful dealing with post delivery queries. Marie
Editor Note:
Yes, Marie, I take many more measures than standard to avoid ID theft. I like to protect my customers. Yes, it is a pain sometimes, but would make it impossible for a thief. I have since added further online https server security to communications and documents. No one else in my industry seems to do this, or any of the stuff you know about that I cannot reveal here, it is a scandal. So pleased you are happy with the Grand Scenic, and my service, see you in three years! :) -
Ling
Customer Letter: 951 / 1523  Fantastic service! Quick easy excellent price- no Citroen dealers or other lease companies could touch the price. Will definitely use you for all company requirements. Car was very dirty on arrival. Richard
Editor Note:
Richard, I think the dirtyness was the weather, sorry. I do not give my suppliers budget for car washes. However, in your comments you said no one could touch my price. So... I agree it is a shame you had to wash the car, but, you have lots of cash (x 26 payments) in your pocket! I know which I would choose :) I achieve the prices by efficiency and not wasting money, so really on balance, I think you win. Hope you agree. Thanks for being a fantastic customer. You are Office Suppliers... I have given you hyperlink. At Quires you make offices run smoothly: you do everything from delivering a pack of pens to designing the best layout and installing office furniture. -
Ling
Customer Letter: 950 / 1523  Great service from Ling, nothing too much trouble. Communication throughout the ordering process superb. I can't recommend LINGsCARS highly enough!Excellent delivery, it was a nice man who delivered my new Audi A3. Sara-Jane
Editor Note:
Audi A3s are great cars, everyone loves them. These were cheaper than equivalent VW Golfs! You are happy, Sara-Jane, and that means a lot to me. Thanks for sweet note. -
Ling
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