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Lings' car leasing customer letters
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CUSTOMER LETTERS   1523 LETTERS! More customer letters than any other car sales site IN THE WHOLE WORLD! - Ling Search my letters page!
Customer Letter: 947 / 1523  Hi Ling,Thank you Ling. I am happy to say that all the hype about you is true. From the moment I stumbled across your website (and recognised you from Dragon's Den) to the moment my Land Rover Freelander arrived it has been a pleasure doing business with you. I was already used to leasing, so when your quote came in I went to my current finance company and asked if they would match it. I was quite surprised that their very best quote was significantly higher and even more surprised when I later discovered that you use the same company. You managed to secure me an even better deal than they were willing to offer an existing customer. The other thing that impressed me about you is something that other people mention quite often on your website – how promptly you responded to my various queries and questions. In most cases you replied to my emails literally only a few minutes after I sent them, and always with a warm sense of humour. Your clear communication inspired my confidence. My wife's old banger is on its last legs and needs replacing. After carefully looking at all the figures we decided to order her a car though you as well. She is part way through the ordering process now. I have no hesitation in recommending you to anyone considering leasing a car. Alex 
Editor Note:
Alex, wow, what a letter! Thanks for taking the time and trouble to write me such a report and I am doing my best for your wife! Companies who take your training courses include Amgen, WS Atkins, Axa, BBC, BhS, Bosch, BP, BT, Burmah Castrol, Cargill, CarnaudMetalbox, GlaxoSmithKline, HJ Heinz, HSBC, ICI Paints, Iliffe News & Media Group, Johnson & Johnson, Kellogg, Kimberly-Clark, Merck Sharp & Dohme, Nestlé, Pepsico, Pfizer, Philips, The Prudential, RSPB, Schering HealthCare, Shell, John Sisk and Son, London Stock Exchange, Trinity Newspapers, UK Paper, Unilever Patents and Research Divisions, Willis Corroon, Zeneca. So... to receive this letter means a lot to me. Thanks for the kind words! -
Ling
Customer Letter: 941 / 1523  Don't be put off or fooled by the funny and busy website. Behind this image is some very honest and sound advice on leasing and the options available.I found the Citroen C4 Picasso I wanted at a very competitive price and the service, from my personal experience, was exceptional. The whole process was efficient and smooth with good security and quality control. It took just five weeks to complete and my shiny new car was delivered on time as agreed. Thoroughly recommended. Excellent delivery, everything went to plan, the car was well prepared. Mike
Editor Note:
Mike, you are a local Government business manager. So, your kind words mean a lot to me. It is a very good analysis. My main thought is to let people have fun - getting a car should be fun! But also, the process needs to be perfectly managed and I try to do that. Sometimes I am let down by suppliers. But my Citroen suppliers are very good, so I get good results. Thaks for letter, enjoy the Picasso! -
Ling
Customer Letter: 939 / 1523  Ling. Thanks for all your help, your personal attention to details is great and something so often missing these days. Especially with larger firms. I had one minor problem with my Nissan X Trail (the supplier's fault, not yours) yet you did everything to put it right. Thanks again. Jonathan
Editor Note:
Yes. The dealer messed up on the rear parking sensors. We are getting them sorted. I am so pleased you were happy with my service and it was lovely to deal with you. Your comments are very special, as you are a senior Management Consultant at a major company and you know what you are talking about! :) -
Ling
Customer Letter: 938 / 1523 Ling, I found your website by accident. I was looking to hire a Land Rover Freelander and loads of companies were advertising on the net. I went to five or six of these, but none even had the courtesy to reply or come back to me.Dealing with you was easy and I got the car as advertised. Good communications at every stage. Being a new hire customer it would have helped not paying the 3 months up front and also some idea of the lead time would have been handy. Delivery of my car was excellent. No problems! Ian
Editor Note:
Ian, thanks for letter :) It always amazes me how many companies ignore people. Glad you are happy with the bloody Freelander. The lead times are so hard to publish as stock is kept secret by car companies, and they change every day. The will never give me this electronic info (which is s stupid thing to withhold, as customers clearly want to know these lead times). I have to manually check for each car. It also depends on spec and colour. The 3 months payments are a standard thing, they give the finance company some commitment up front. They would argue if someone cannot afford a commitment of just 3 x payments, they can't really afford the car! :) -
Ling
Customer Letter: 937 / 1523  Being the second car I've leased from Ling, I knew what to expect and wasn't at all disappointed. I did have problems with the finance people but once Ling had helped me sort these out, the car was delivered nice and early on the morning it was promised. If you want a driver's car, look elsewhere. If however you need seats/space there's no nicer car to be in than the Citroen. Its vast windscreen makes the interior a really nice place to be.If only Ling could come down and sort out my local Citroen dealership. Their customer service is as awful as Ling's is excellent. I'll continue to recommend Ling to anyone who will listen (despite the fact that I think one day, she'll end up in a padded cell wearing a straight jacket). Until then, I shall remain one of her growing number of grateful and loyal, returning customers. David
Editor Note:
David, you are sooooooooo sweet! Thanks! I do my very best for you. I must say that the Citroen dealers I deal with are VERY good, but I also agree that there are some terrible ones out there. These C4 Picassos are fantastic futuristic cars and I hope you love it. I wonder if I will be alone in my padded cell? I think most customers I deal with are totally bonkers, too, hehehe! -
Ling
Customer Letter: 933 / 1523  Dealing with Ling was so simple and easy.Just tell her the car you want and she will sort everything. Always replied to emails. We had normal Ford delays, but Ling managed to pull a few strings and we received our new Ford Galaxy exactly as ordered (except for a small dent in the rear door). Great communication from day one. Ling deserves every success. I will definitely recommend to family and friends. Thanks, Ling. Philip
Editor Note:
Phil, you were not impressed with Ford, and neither was I! They delivered the car to you late, with the dent (which is fixed FOC, of course). Having said that, they lent you a demonstrator while you were waiting for the Galaxy, but their last minute delivery was a real pain for both of us, we were both waiting and phoning at 8pm on a Friday night to get the car delivered. Sometimes, Ford are just too big, I think. I'm glad you liked my service, though... you would have had these delays however you sourced the car. I sent you a number plate for your trailer, shame Ford's towbar electric socket is incompatible with just about everything! Thanks for being brilliant, Phil! -
Ling
Customer Letter: 931 / 1523  I loved the website, it had a great selection of cars and lots of information about each one. Ling was really helpful and communication about my new Audi A3 was very good. I have recommended LINGsCARS to a number of my friends! Great service when the car was delivered, but some slow communication (from the dealer) whilst waiting for the car delivery. Stuart
Editor Note:
Stuart, thanks for letter. I have given the dealer a kick about their slow updates to us, they came out with loads of the usual excuses, and they tell me the reasons are now fixed. This car was not from my usual Audi dealer, it was part of a cheap batch I was offered from a finance company. I could not let my best dealer supply it. Anyway, I chased it like hell for you. Glad you seem really happy. Enjoy the Audi! Everyone loves these posh small cars. -
Ling
Customer Letter: 929 / 1523  Ling is fantastic. I recommend her to anyone wanting excellent, clear and speedy service. As well as providing a first-class service and excellent communication, her way of doing business is idisyncratic and very entertaining - from her envelopes to her website and everything inbetween. Excellent delivery of my new Golf, no problems at all. Tim
Editor Note:
Aieeeeee! Another lovely letter from a very nice man. Thanks, Tim. Glad you like my service, those envelopes do a good job - the local sorting office never loses my post, they know exactly which letters are coming back in for me. Also, they brighten up everyone's day! - Ling
Customer Letter: 925 / 1523  This was the second time I have used Ling to lease a car. Both times, the service was very professional and above all Ling was a pleasure to deal with and HONEST.Ling won't brown nose you like other companies. She tells you the way it is with no bullshit. Hopefully, I'll be able to use her again for our third lease vehicle! The delivery was professional and on time. Great. Thanks Ling. The Honda Civic Type-R is going great. Sorry about the delay for the letter! Paul
Editor Note:
Paul, no problem. It's only a letter. Far more important is the car being on time. I'm glad you tell people I don't bullshit. Some customers find the truth uncomfortable,. as sometimes there are delays in getting cars, etc, but as you are in the trade you appreciate the honesty. Thanks for being such a brill customer. Enjoy the fast Honda! -
Ling
Customer Letter: 924 / 1523 Hello Ling,A very different and "unique" way of doing business, strangely enjoyable if a little eccentric! Nonetheless, would definitely recommend your approach to others, not sure about the sweets, though! Good delivery of my new Audi A3. My best regards, Nick
Editor Note:
Nick, hahahaha, another victim of the poison sweets. The sweets are a luck-of-the-draw thing, it depends what terrible ones are available when I go to China. Never mind, you seem happy with the Audi A3, enjoy! I give you hyperlink for Google benefit. -
Ling
Customer Letter: 923 / 1523  Dear Ling,You have now supplied me with 3 cars and I expect this July this will become 4. I remain a customer because of one simple thing you provide - SERVICE. Keep it up and stay fun to deal with. Good delivery, on time, courteous, but didn't leave a copy of the delivery note. Geoffrey
Editor Note:
Geoffrey, I have requested a copy of that delivery note. Yes, you are a good repeating customer. I'm so glad I can provide consistent good service for you, I really try my best. I look forward to hearing from you in July to expand your fleet :) For the benefit of people reading this, in the past you have had a Mazda RX8 and a Toyota Verso 7-seater. -
Ling
Customer Letter: 917 / 1523  What excellent service.The whole end to end process was effortless. Ling's staff were friendly and helpful. Ling herself is such a confident person who quickly gained my trust. I wish all services were as efficient and easy to deal with. Excellent delivery, first class and hassle free. My new Kia Magentis was delivered on time. Vince
Editor Note:
hahaha, you liked my poison Chinese sweets, Vince! Also you were so kind to send me delicious English traditional sweets. I will save them until I am 60 years old, I think they are for older people. Thanks for letter. You are top customer. - Ling
Customer Letter: 910 / 1523 Your service was excellent. Any question I had was answered very quickly within the same day. Plus your tips on what we needed and not really required was great. Other companies would have let us just buy them when we didn't require them. A big THANK YOU. Good delivery, a very nice service. Gurmail
Editor Note:
Gurmail, you are an IT manager, so I value your opinions! You have a great, new, cheap Audi A3, that's fantastic. I'm sure you will love it. Thanks for the lovely comments, I do try to minimise costs for my customers... I want you back in 2-years!! -
Ling
Customer Letter: 908 / 1523  The service provided was as usual very slick and professional. I always panic with the smooth effortless approach Ling uses to secure the vehicle. I always believe this is too good to be true and will all go tits up. It never fails to amaze how good Ling is. Well done.However, the dealer was not so good. Delivery was late, electrical items not working properly. I am still awaiting contact from the supplier to rectify. Tom
Editor Note:
Tom, you are a repeating customer, you have had many cars from me. thanks for letter :) ...About your problems;- well, this is a FIAT dealer, what more can I say? I am on the case, they WILL sort them out, but frankly service from FIAT dealers is often like this. It is a shame, but true. Thanks for taking the car. -
Ling
Customer Letter: 896 / 1523  What can I say? - Great service, every step of the way was easy, I will (and have) recommend you for the whole package! Good service and excellent delivery from the Toyota dealer, again would recommend. Michael
Editor Note:
Mike, thanks for that. I get sick of saying how good these Toyota Versos are, everyone who has one, loves it. I used to live near Poole, lovely place. Enjoy your Toyota in the sunny Dorset weather. -
Ling
Customer Letter: 894 / 1523  Ling - The Lexus is fantastic and so are you and your company. I was impressed from the first telephone call... and it's good to do business with someone who does what they say they will do. You are always at the helm and you are so very pleasant to communicate with. The dealer's service was excellent and I cannot fault the delivery. Janet
Editor Note:
Janet, well, I had to be specially nice to you as I will need to beg a spare room for a few days, next time the tennis is on. I have never been to Wimbledon. In the meantime, enjoy the Lexus, they are really great cars. As you are a regional manager for a property development company, I appreciate your comments about my service. thanks! -
Ling
Customer Letter: 893 / 1523  I have just had my second car from Ling (an Audi A6 Avant), and again the service was excellent. She got me the colour I specified and was cheaper, yet again, than anyone else. I will use her again and recommend her to friends. Excellent delivery, the dealer was good and delivered the car on time, and to my front door. Mark
Editor Note:
Mark, you are my only Astronaut customer, and I am so proud to be associated with the British Space Programme. As you own the Stroud Space Centre (I guess you have a rocket launching pad), I will allow you to borrow my own nuclear rocket FOC whenever you want :). Hope you enjoy the Audi A6 Estate. -
Ling
Customer Letter: 892 / 1523  Fantastic!! I couldn't have asked for a better service. Ling was brilliant from start to finish. Every stage was handled with efficiency and fun thanks to Ling's helpful videos. All correspondence was answered within hours and the car arrived when stated. Ling even provided an "odd" snack along the way. Getting a car with LINGsCARS was a great decision. My next car will be from Ling, without any doubt. thanks Ling. Excellent delivery! Jim
Editor Note:
Jim, your restorations are of the dental kind. My mum was a Professor of Stomatology in China!! My God, the same thing! Anyway, I'm so pleased you like your Picanto and will speak to you soon about a trip to China to visit tooth suppliers. Glad you liked the odd snacks, hehehe. I am REALLY pleased you liked the videos. -
Ling
Customer Letter: 889 / 1523  We love Ling!She made the whole process easy and friendly. We love our Nissan Qashqai and will definitely be asking Ling to get us our next car. Excellent delivery, the car arrived as promised and we love it! Martha
Editor Note:
Martha, at Twelve Events, you enjoy booking everything from a pianist for a wedding to a function band for a Company Christmas party. You have been responsible for booking some of the best known recording artistes of our time and have placed resident musicians in most of London's major 5 star hotels. Nothing is too big or too small for you or your company. Thanks for the lovely letter and I hope you give Elton John a lift in your new Qashqai, and that he loves it, too.. -
Ling
Customer Letter: 886 / 1523  Our Chevrolet Matiz 1.0L goes like a rocket! Maybe small cars from ling have added "voo voo voom"!Thanks for all your help, Ling, and for saving us lots of cash. Jason
Editor Note:
Jason, I give you a hyperlink for your print company. At IMS your objectives are simple, to enable clients to communicate with their target audience better and in the most cost effective way through your printed products and print management solutions. Hopefully you will jump up Google, now. Enjoy your Chevvy Rocket 1.0 :) -
Ling
Customer Letter: 885 / 1523  Ling's site is easy to navigate around to find the car of choice. She is very responsive and gives as much detail, without having to ask - I will use her again for my next car. Eva
Editor Note:
Eva, even though I can't say your name, it was lovely to be able to supply your new Volvo V50 Sportwagon. Thanks for the kind comments about my website, I put a lot of effort into it. See you in a couple of years :) -
Ling
Customer Letter: 875 / 1523 The seaweed was rank, the service was great. I was kept informed the whole time. Good delivery of our new VW Golf. Danny
Editor Note:
Danny, short letter, short car, short reply: Thanks. I give you hyperlink for your web hosting and technology business. Experia provide advanced web solutions and communications for the corporate and private sector. I will just add that I sent you some delicious Chinese seaweed :) It is bloody healthy!!! Healthy things are always awful taste. Enjoy! -
Ling
Customer Letter: 873 / 1523 Ling is a car-buying revolution. I was able to test-drive the model at a local dealer and then ordered online. Ling really understands customer service, the process was easy and the car was delivered on time to Winchester. Delivery was excellent, a clean car, hassle free delivery and a charming driver. I will use LINGsCARS again! Thank you. Jonathan
Editor Note:
No, no... thank YOU, Jonathan! You are a solicitor, so I appreciate your statement, for the benefit of the tape :). Please enjoy your new Corolla verso, these cars are 1) cheap, 2) great, 3) reliable. Toyota dealers know the meaning of good service... usually. This one is great. The dealers generally hate me for the way you can test drive in person then buy online. They usually scream at me. Go and sue someone for a small injury and pay for your diesel for the next year! :) Enjoy! -
Ling
Customer Letter: 869 / 1523 Ling provided a great, fast, informative service. Reliable information and a lot of help for a new leasee like me! the Grande Punto is great and does its job well. I will recommend Ling to anyone looking to lease instead of buy a car. Thanks again for your help. Good delivery; the car arrived on time, but the driver was in a rush to get away. Louise
Editor Note:
Ooooops, I will have a word with the delivery company and ask them to spend more time detailing the controls etc, thanks for that info, Louise. I'm happy that you are pleased with my service and hope you enjoy the Fiat. Thanks for your opinions - appreciated! -
Ling
Customer Letter: 866 / 1523  Having been a user of PCP type rental for a few years, I know what to expect. Ling was very professional, as were all of her staff that I spoke to, too.Nothing was too much trouble, every query I had was answered quickly and in a friendly manner. Ling does what she says, and that gave me confidence. I wouldn't bother to go anywhere else next time, as the service from Ling was exceptional. Excellent delivery, promised before noon and my Volvo XC90 arrived (by transporter) at 9.30 am. It is refreshing to deal with honest, professional people who's word is their bond. I'll be back to Ling very soon when my other Merc is due for replacement. Clive
Editor Note:
Clive, well, I did my best. Phew, thank goodness it was good enough. I like to deal with customers who have leased before, it means you know what will happen - except I try to make it better. That XC 90 is a great car, enjoy it, look forward to your next order. Thanks for the letter! -
Ling
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