Initial Disclosure Document

The Financial Conduct Authority is the independent regulator of financial services. The Financial Conduct Authority require us to provide you with a document called an 'Initial Disclosure Document'. This document provides information about us, the products we offer, the services we will provide, what we charge for our services, who regulates us, what to do if you have a complaint.

Who are we?

LINGsCARS.com Limited is authorised and regulated by the Financial Conduct Authority. FRN: 721481. We act as a credit broker not a lender.

Our registered office is:

15 Riverside Studios,

Newcastle Business Park,

Newcastle Upon Tyne,

NE4 7YL

We are regulated by the Financial Conduct Authority. Registered No: 721481

As a Financial Conduct Authority regulated credit broker we can introduce you to a range of lenders who may be able to help you finance your vehicle and provide other products or services such as service packages or vehicle maintenance.

The expenses associated with our services, our compensation, and commission.

As a licensed organization under the Financial Conduct Authority (FCA), our revenue is solely derived from commission and additional fees, such as our arrangement fee. The arrangement fee is associated with our services and is applied at the time of placing an order. This fee is designed to cover the expenses incurred by LINGsCARS.com, including facilitating the entire process from order placement to coordinating the delivery of your vehicle.

Upon ordering a vehicle, you will enter into a lease agreement with one of our partner finance providers/lenders. We receive commission from the finance provider/lender once the agreement becomes active. While the commission may be pre-set, it can vary and will impact the amount payable by the customer. It's important to note that LINGsCARS.com operates as a broker, not a lender, and collaborates with multiple suppliers and/or funders.

We charge a fee of £225.00 inc VAT for our Brokering Services.

This is payable upon the ordering of the vehicle in one lump sum by bank transfer, or card payment via our lingo system

You are entitled to a 14 day cooling off period. For car leasing this usually starts from the day your contract has been signed and approved by the finance company. If you wish to cancel the order before you have received your lease car then you will need to send a written note of cancellation via email to sales@lingscars.com. Depending on the timeline of your order, you may be liable to pay a cancellation charge from the supplying dealership.

We may charge a fee for cancellation but this will be to the discretion of the supplier/dealer.

(This does not affect your right to cancel your finance agreement within any cooling-off period, in accordance with the Distance Marketing Directive.)

If you seek additional information regarding the disclosure of commission, please feel free to reach out via email at sales@lingscars.com

Who regulates us?

LINGsCARS.com is a regulated by the FCA. You can verify this by checking the FCA register on the website here or contacting them on 0300 500 8082. Our firm reference number is 721481.

Complaints

Delivering excellent service to our customers is our number one priority at LINGsCARS.com Limited. However, we do recognise that things may occasionally go wrong, and you may feel you have cause to complain. Receiving your feedback is important to us as it enables us to learn from any mistakes and, where possible, to improve our service. If you are unsatisfied with the service we provide then you can visit our dedicated complaints procedure page.

You can raise a complaint with us by email, phone or letter using the following contact information:

In writing: 15 Riverside Studios, Newcastle Business Park, Amethyst Road, Newcastle Upon Tyne, NE4 7YL

By phone: 0191 460 9444

By Email: sales@lingscars.com

In the unlikely event that a complaint remains unresolved after 8 weeks from the date it was made, you may be able to refer it to the Financial Ombudsman Service (FOS), dependent upon the nature of your complaint.

Their address is: The Financial Ombudsman Service (FOS), Exchange Tower. LONDON E14 9SR. Email: complaint.info@financial-ombudsman.org.uk. Tel: 0800 023 4567

If you would like to know more about our complaints process, click here