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Lings' car leasing customer letters
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CUSTOMER LETTERS   1523 LETTERS! More customer letters than any other car sales site IN THE WHOLE WORLD! - Ling Search my letters page!
Customer Letter: 630 / 1523  Ling - thanks for your great service. Always quick to respond to my emails. You dealt with me with fantastic efficiency. Warwick 
Editor Note:
Warwick, it was a fast turnaround this time, because I already had all your info on file from your last car with me (Vauxhall Corsa) and could get this Citroen C4 (a step up for just a tiny bit more money) delivered to you pronto. Look forward to another 2-years, always nice to see your name on the emails :) -
Ling
Customer Letter: 626 / 1523  Ling, I've got to say you were not my first choice to hire a Mitsubishi L200 from. My local Mitsubishi dealer fought hard for the deal - this will be my third L200 - but he had too many troops to feed and couldn't believe the price quoted until I introduced him to your website.How easy it was from printing the forms to taking delivery of the pick-up - on time and clean and to specification. Long live the small business. I would back you any day (for 50%)!!! Steve
Editor Note:
Steve... you also demanded a free lunch from me! You drive a bloody hard bargain, hehehe. Poor Mitsu dealer, they always refuse to learn to cut their overheads, eh? Why do they think customers like you should be paying for their heat, light, staff and fancy showrooms? Keep those L200 orders coming! :) -
Ling
Customer Letter: 625 / 1523 /small.gif "Car") As usual, Ling. A first class service. Excellent delivery. Couldn't ask for better service. Bless ya :)! Barry
Editor Note:
Barry,
This is the second Mondeo you have taken, great to have you back just a few weeks after the first. I love customers who come back for more punishment, means I must be doing something right! -
Ling
Customer Letter: 619 / 1523  Very clear and smooth process from start to finish. All the paperwork was completed promptly and in a professional way. I would not hesitate to use LINGsCARS.com again. Paul
Editor Note:
Wow, from a solicitor who spends his days completing similar paperwork, this is real praise. You grabbed a bargain with the BMW 320, Paul. Thanks for being a great customer... I just love solicitors; paperwork is always so well done, although I always feel like charging £25 per phone call :)! Have a free hyperlink, if I am ever arrested by the police, I may need you. -
Ling
Customer Letter: 617 / 1523  What can I say? Excellent service!. This was the first lease car I have had and the whole process went smoothly with no problems. Car was delivered on time and clean. I would certainly recommend LINGsCARS.com to anyone. Well done Ling! Martin
Editor Note:
Martin, so good to hear that I successfully delivered a Vauxhall Astra! I love Poole, it is one of my favourite places, there is a lovely noodle bar in the town. Hope you have a great time in your (very) cheap new Astra. You were a lovely customer. -
Ling
Customer Letter: 616 / 1523  This Alfa Romeo 159 2.4 JTDM Lusso Saloon is the first car I have leased, having always bought nearly-new previously. Ling's prices are very competitive and so I went for a car I really wanted. The service was very good. Ling always responded quickly and kept me informed before delivery. I like her style and have already recommended her to friends. Mike
Editor Note:
Mike, well certainly the Alfa 159 is a desirable car. Glad I gould get you one at this fantastic price! As you say on Merseyside "It was a steal", hehehe :) -
Ling
Customer Letter: 613 / 1523  Ling,
I would like to thank you an extraordinary buying experience! Prior to contacting LINGsCARS, I had
emailed 4 other leasing companies with none of them even having the courtesy of replying by email or
phone. Even my local Audi garage never bothered to call me as promised.Your constant updates and almost immediate responses to emails was incredible. It is time for a revolution in the UK motor industry. Having previously bought many new cars from useless BMW and Mercedes dealers, all having limited product knowledge, nonexistent updates and a 'take it or leave it' attitude, I am never going to buy new car that way again. From a financial point of view, leasing also stacks up with phenomenal depreciation hitting when you trade a cash-bought car in - I lost over £10,000 in 7 months on a ML320CDi, the equivalent of almost 18 months of lease payments on my Audi Q7 3.0 TDI Quattro SE from you. You also get forced (when buying cash) to buy the 'must have' options such as overpriced SatNav (right, £1,500 from Audi!!! - Ling), alloy wheels etc, otherwise you will be unable to even trade it in next time. Your own advice on options is spot on - you never get your money back. With leasing, you can choose what options you want, not what options will make it saleable once you want to trade it in. You can also order a silly colour if you want to and not worry about it when the lease expires! I suppose the only way the new car dealers can afford all the posh new showrooms is to provide no discount at time of purchase, stupid 'below-book' trade-ins and to employ order takers rather than sales people - oh, and rob you when you need a service, with oil being charged at liquid gold rates. I will be taking the Q7 to an independent Audi dealer for its service as allowed in the lease agreement. All that is left to do it find a way of providing an easy and competitive trade-in service for 'first time leasers' (done!!! - Ling) and you will have it cracked. Good luck and Best Regards, Andrew
Editor Note:
Well, what a comprehensive letter! You are a star for writing that, Andrew. You capture so many points that I try to get across but can't write on paper (or web) as well as you. Thanks for taking this time and trouble. I hope you have a great time in your bloody PanzerTankWagon Q7 :) Those are really cool cars, eh? Since your comments about the part-exchange idea, I have taken on a brilliant company who will buy part exchange cars (from my customers)... releasing wads of cash! Thanks, Andrew! Great idea. -
Ling
Customer Letter: 611 / 1523  Ok... so Ling is a bit unconventional, but her website gives loads of examples of what's available and plenty of advice. Ling never over-promised and always did what she said she would. A very positive experience. Renault Megane Coupe Cabriolet was delivered on time and very clean, excellent. Mark
Editor Note:
Mark, hole in one. I always try to under-promise. Sometimes people walk away as many other firms promise the impossible, but I prefer it that way to having hundreds of unhappy customers. The only thing I am sorry about is the weather in 2007 which means your roof will have been up the whole year! Head to the Channel Tunnel, I think! -
Ling
Customer Letter: 608 / 1523  Ling, Now we have taken 3 vehicles off you. Always a pleasure AND FUN to deal with. Look forward to the next car! Dianne
Editor Note:
Short and sweet, eh, Dianne and Tony. Such good to deal with you, you always cheer me up - and for anyone who wants to know, Tony is a golf (the disease, not the car) expert, too. -
Ling
Customer Letter: 605 / 1523  Apart from a slight mix-up re delivery time, your service was impeccable. Also, the supplying dealer was spot on and perfect and very professional. I will definitely use you again. Your prices are very keen and I like your personal service. Please don't change a thing.LING IS KING! ps. Just saw you on Dragons' Den tonight, wicked! Great decision. Fabia is great, what a bargain! Graham
Editor Note:
Graham, well, thanks. never been called a King before. I had great fun on the BBC. Really sorry about the delivery confusion, all my fault. Sorted out quickly, though. Glad you are pleased with the Skoda Fabia, these are great cars, so much cheaper then their VW brothers. -
Ling
Customer Letter: 599 / 1523  Dear Ling,Very pleased with the new Focus, as I was with my previous MX5 from you. Good specifications and good prices. My guess is you were educated at Roedean College and that you put on this Anglo/Chinese accent to try and be authentic. Your website is excellent and makes it easy to compare cars and prices. Once decided, you make the process of obtaining the chosen car extremely easy. Always good to do business with you. Michael
Editor Note:
Margaret Cole in "Growing up into Revolution" (1949) says: "I have never understood why my parents sent me to Roedean. To remove me from the home was understandable. I was the wrong sort of cuckoo in a horridly alien nest. The cross was too wide, and Roedean was, emphatically, the wrong sort of school for me. But I would go further and say it was not a good sort of school at all. It was very expensive; I only got in as the winner of the single annual scholarship." On the other hand, I went to No7 Middle School in Chengdu and I say "It was a nice school by Chinese standards. There were thousands and thousands of pupils and we learned by rote, repeating stuff again and again. We could not talk. We sat to attention all day. Punishment was common. Homework lasted until 11pm. Thank God it ended." Apart from that rubbish, you are a long-term customer, a Quantity Surveyor. I always enjoy dealing with nice, professionals like you, Michael. Enjoy the Focus! -
Ling
Customer Letter: 597 / 1523 Really happy with the Renault Megane CC - the rep nearly wet his pants when I told him what his new car would be! Great service from you, Ling, nice easy communications. Shame Renault Finance took so long to process after approval. We got there in the end, however. I'll be back for more, soon. Terry
Editor Note:
Renault Finance seems to be merging with Nissan Finance, all the docs are changing and service has gone downhill fast. Another customer (who has not had any money taken for 2-months from his direct debit) wrote: "These numbers were given to me by someone at RCI who I spoke to after calling a 'dealer line' that the Renault dealer gave me the number for. However no-one answered the phone - I was on hold for at least 15 min before giving up. I have wasted the whole day on the phone to incompetent banks and car companies. Maybe I should be grateful.... If everyone were as brilliant
as you and me then I guess it would be harder to succeed! So here's to other people's mediocrity!". So it seems Renault Finance's service has totally gone to the dogs. Bad news, but it makes it easier for me to take a chunk of their dealers' business. Hope your rep enjoys that Coupe-Cabriolet, Terry. More fun than a Focus :) -
Ling
Customer Letter: 589 / 1523  With phone calls answered by Ling herself, emails answered within minutes and a personal service... we have never had that from the "big boy" lease companies. Why should we ever have to go anywhere else in the future? Thanks Ling, great car, you are a star! Brian
Editor Note:
Well, I always say that it means so much to get a recommendation from within the car trade - and it shows how cheap these contracts are, too. The "big boys" are never so big when you look closely, eh? Hehehe. I don't know why everyone can't answer the phone and answer emails as... if you don't, what's the point? I am constantly amazed by the "big boys". Thanks for letter, Brian! -
Ling
Customer Letter: 587 / 1523 What a fabulous service Ling. The thing we liked about LINGsCARS.com is that when you call or e-mail you actually get to talk to Ling and not some answer machine. This was our first rented vehicle and I can't fault the process or service received even if I wanted to. The service was personalise, your not left feeling like "just another customer". The price we were given was great; the service received was first class - we were constantly updated on our order process, and more importantly all of our queries we dealt with immediately - you cannot ask more than that. On top of all of that you get Ling's great sense of humour. Would we use LINGsCARS.com again? Yes, without hesitation!
Barry
Editor Note:
Wow, what a wonderful letter! Of course you speak to me, why not? I often wonder why other companies use the call centres. Glad you like my sense of humour, especially being Pneumatic Solutions, you are full of hot air, hehehee. Ooooops! Thanks, Barry! Enjoy the Mondeo -
Ling
Customer Letter: 586 / 1523  Hi LingSorry it's taken me so long to email my thanks to you but have been away on business. We love our new Mitsubishi Outlander and are very impressed with your service with no qualms of recommending your company to others. David
Editor Note:
David, thanks for your note. Your Mitsu Outlander was very painless, a nice easy delivery for me. Thanks for being a lovely customer. -
Ling
Customer Letter: 581 / 1523  A pleasure doing business with you - quite a rarity these days. A totally smooth operation from initial enquiry to final delivery; I didn't even have to buy a stamp for postage, every email was answered promptly. Zafira was delivered on the date and time promised. I look forward to re-renting with you in 2-years time. David
Editor Note:
David, I even sent you a spare number plate for your trailer! :) These Vauxhall Zafiras have been so cheap and such good value, it's been one of my bestselling cars this year. So nice to deal with someone who is so super at paperwork, yours was 100% perfect. Thanks for your sweet letter! -
Ling
Customer Letter: 578 / 1523 Car turned up this morning, excellent. This has been completely hassle free. Thanks for all your hard work, it's pleasure dealing with you. Jason
Editor Note:
Jason, wow, you are at Upper Heyford! When that was a Ronald Reagan air base, my husband sat outside to watch the F1-11's coming back from bombing Ghadaffi in Libya. Anyway, now the F1-11's are replaced by a new VW Passat, try not take it on bombing missions. Finance company will go mad if the car is damaged. -
Ling
Customer Letter: 574 / 1523  Hi Ling, thanks so much for making everything work out so well. I received a phone call this morning that my new VW Transporter was on it's way to me. I was so surprised as I only sent off the paperwork 2 days ago ! However you did say it'd be coming on the 11th or 12 th and here it is on the 11th. I really appreciate the way you do business and will come back to you next time, also recommend you to anyone who needs a great lease deal. Fantastic service Ling but it'll take a while to recover from the Chinese candies you sent me.... Stephen
Editor Note:
Vans, vans, vans... I get my head in a spin about vans, there are so many options and sizes and weights. But the VW dealer had the exact VW Transporter (with air-con) you wanted in stock, so I made sure you got this double-quick, Stephen -
Ling
Customer Letter: 571 / 1523 Hi Ling,I am pleased to report that the car arrived safely at 2:30pm. Everything is perfect and my wife is over the moon. Thank you very much for for your care and attention throughout the deal. I am now laughing all the way to my bank for the next two years. Graham
Editor Note:
Hehehe, I am laughing all the way to the bank, but for only 2 minutes, my commission payment is so low!! Really happy that you are happy, too. Your wife should be over the damn moon, Fabia is very nice car and this one was SOOOOO cheap! -
Ling
Customer Letter: 567 / 1523 Getting a car from Ling was the best decision I have ever made. It was fun, friendly and made me feel special. I would not hesitate to use her again as she kept in touch daily with updates on the Zafira delivery, making everything run smoothly with no worries. My gleaming car was delivered to my home at 10;15. EXCELLENT! I now miss the funny emails! George
Editor Note:
George, yes we did have some funny emails. Why not have fun, eh? Getting a car should be an enjoyable experience - yet so many people confuse being professional with being boring. Well, they are wrong! I hope you will agree. Thanks for making my job so easy by being compliant when I asked you to do things, and for jumping when i said "jump". I will miss you, but talk again in 2-years! :) -
Ling
Customer Letter: 561 / 1523 Cars = Boring LINGsCARS = Cool! A very easy buying experience - well done! Peter
Editor Note:
Peter, short and snappy letter, but sometimes the shortest are the best. Size does not matter, hehehe (as many Chinese know). Your Zafira went like clockwork, I am looking at my deal notes and it was so smooth we only exchanged a few emails. Thanks! Glad you enjoyed the experience. -
Ling
Customer Letter: 557 / 1523  Fantastic price - no local SAAB dealer could get close - no other leasing company could match it. Excellent delivery, great job! Ling works damed hard and deserves all her success. Robert
Editor Note:
Robert, as you are an Managing Director I value your opinion very much, thanks. The reason no one can match the prices is a) low overheads, b) efficiency, c) I am not greedy. I prefer returning, happy customers more than a big profit from a one-off sting. I make my profit through recommendations and volume, not sky-high prices. Note a SAAB dealer needs to make £5,000 in profit PER DAY, just to open its doors. -
Ling
Customer Letter: 556 / 1523  Frustrating at times but ultimately Ling proved to be the best person I could have contacted. I will not speak to any other leasing company again. Thanks Ling! Ben
Editor Note:
Ben, Ben, Ben! Hehehe, you were SO ANNOYED that bloody VW had to actually build your car and you had to actually wait for it. But this happens sometimes, I cannot shout at VW for making popular cars, can I? You were really lovely even if you got impatient like a kid. At one stage I nearly cancelled your car, and at another stage you nearly cancelled it :). But with a bit of patience it was fine in the end. I do not hear any moaning, now! -
Ling
Customer Letter: 553 / 1523  I was very worried about entering the contract hire world of cars, and I chose Ling not only because she had the best Mazda MX-5 deal, but because it was so refreshing to find a lady working the car market.My choice wasn't wrong. I was nothing but impressed. My emails were responded to quickly (sometimes within minutes), I always knew where I stood and most of all I felt respected and valued as a customer. My MX5 delivery was excellent, it arrived dead on time (in fact slightly early!). So many people (including my mother) were dubious of contract hire, but now they are all raving about it and how good the service that Ling offers, is. There are no two-ways about it - I will be returning to Ling in 2-years when my contract ends! Thank you so much, Ling; you have restored my faith (a little) in the cut-throat world of cars... after years of being "done over" by the typical car salesman! You were spot on with every last detail from beginning to end and you don't take yourself too seriously :). GIRL POWER! Kerrie
Editor Note:
Kerrie, well, you are the manager of a private day-care nursery in Oxford, so you know exactly what you need to do to please YOUR little customers, I'm sure! So your comments mean a lot to me. I am just so pleased when customers are genuinely happy. I'm not sure I do too much "girl power" though, I am not really a man-v- woman person, but I agree that many in the motor trade are just waiting to "do you over". Strangely, Mazda UK hate me and keep trying to terminate my supply by illegally fixing my suppliers (no broken kneecaps yet) despite fantastic responses from customers who have rented new Mazdas from me, like yourself! -
Ling
Customer Letter: 550 / 1523  Ling, not only are you funny, intelligent and beautiful (WAH!!!! YOU ARE ON DRUGS! - Ling); do I get discount next time? (NO - Ling) ...but you also supply extremely cheap new cars. What more could a man ask for? Your husband is one lucky guy.If you are reading this and ummming or errring whether or not to go ahead and rent a new car from Ling, then errr and ummm no longer and just do it. You will not be disappointed. Just one word of advice though - Ling possesses a nuclear missile and will know where you live. I now live in permanent fear and get scared when I hear a plane in the garden. Delivery of my Citroen C2 was good - very friendly and helpful. Now, where's my free lunch??? Ian
Editor Note:
Ahem, if I fired my missile at you, you would not hear it coming, Ian! Hehehe. You are quite mad as everyone can see from your letter. Free lunch is in the post. Also, if you think I am beautiful, free spectacles are in post, too. See below: -
Ling
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