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Lings' car leasing customer letters
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CARS A-Z
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CUSTOMER LETTERS   1523 LETTERS! More customer letters than any other car sales site IN THE WHOLE WORLD! - Ling Search my letters page!
Customer Letter: 1317 / 1523  Brilliant service!! LINGsCARS was efficient and prompt with any correspondence. A fun way to lease a car as it makes the boring stuff easier to understand. Thanks for all your help! Lombard (finance company) were average. Name 
Editor Note:
Yes, Lombard are average. This is so true. Glad you thought my service was brilliant. If only finance companies could be brilliant, too. Still, I enjoyed the bright pink ink on your letter :) Hope you lovvvvvve the Fiesta, *** - in black it is a sexy little car! -
Ling
Customer Letter: 1308 / 1523  Hi Ling, as I mentioned previously, I am in the motor trade and have been for 16 years! Your service has been faultless. You kept me informed and updated at all stages of the transaction. Very well done to you and your team! How it should be done!!! Excellent delivery of the A4 Cabriolet, very prompt. Ganesh
Editor Note:
Well, another motor trade customer. You are General Sales Manager at Crown Motors. I get many because the deals are so good. I have an A4 Cab, too, these are lovely cars. What a shame you had the last one made. I will really miss mine when it goes back. Thanks for the comments, I really try my hard to be the best in the motor trade (not that hard), hehehe. -
Ling
Customer Letter: 1307 / 1523  This is the second time I have used Ling and it will not be my last. I found her level of service excellent and nothing was too much trouble for her. Mail updates were received on a daily basis regarding delivery dates and any problems that might crop up. Excellent delivery, by very polite delivery man who talked me through the car. Thanks LingPS- Don't eat the corn on the cob sweets, they must be an acquired taste. C5 very good. George
Editor Note:
So funny, another customer poisoned by the sweets. I should buy shares in toilet roll, hahaha! You are a repeating customer George, so lovely to deal with you again. C5 is a great car, I have not had one complaint, everyone loves them. Go drive! -
Ling
Customer Letter: 1306 / 1523  Dear LingThank you for your assistance in sorting the SAAB 9-3. The car is great, the dealer was brilliant and the contracted price is superb. Lingo was brilliant, I liked kicking you. The sweets are nasty. Thanks once more and we'll be in touch next time we need a car! Excellent delivery. Oliver
Editor Note:
Oliver, yes, yes, the sweets are horrible!!! Hahaha. I enjoy sending them to customers and waiting for disgusted reaction. You should be lucky to survive! :) SAAB is great car, despite the GM problems at the moment. I sell loads. Glad you liked the LINGO system. Thanks for kind words about the dealer, they will appreciate that, I will pass on. Talk soon! -
Ling
Customer Letter: 1305 / 1523  We would definitely use Ling again. Contacting her is very easy through the lingo system and she replies quickly. It is easy to see what is happening and that documents faxed or posted have been safely received. For the car we leased (Astra Sport Hatch) Ling was also the cheapest by far. Car arrived when scheduled and condition was good. Philip
Editor Note:
Well, well, well, you are a sales exec in a Motor group, Phil, so I am very happy that you chose me for your new car! I cut all overheads to the bone to make the car the cheapest in the market, no one can be more efficient than me. Glad you loved the LINGO system. You were great to deal with. Go drive the Astra, everyone loves those cars. I did my dissertation near Christchurch - on Hegistbury Head! So I know it well. Without Hengistbury Head it is probable that most of the town of Christchurch and all of Christchurch Harbour would cease to exist! -
Ling
Customer Letter: 1304 / 1523  Hi Ling, very happy with the CRV - thank you. The whole process went very smoothly and everything happened when supposed to. The website works very well with the Lingo area keeping you informed. That must have taken a lot of time and effort to get that right! Would definitely recommend you to others. Thanks very much. My Honda CR-V arrived spot on time delivered by a pleasant driver. John
Editor Note:
John, thanks for the letter. Yes, the LINGO system has taken over a year to make work this well, I am developing it with more features. People reading this will not know what we are talking about but it is my unique customer contact system - it works really well. Glad you are so happy with everything. Enjoy the bloody CR-V, this new model is just lovely car. -
Ling
Customer Letter: 1302 / 1523  Ling delivers with style! A very straightforward, transparent and enjoyable way of driving a new car for a decent price. Nobody else offers this level of professional service. Good delivery. Roland
Editor Note:
Exactly, Roland! "No one else offers this level of professional service" - I would be even happier if some of the finance companies would read this and pay attention; they are more concerned that I have a flashing gif on my website, or that we have some fun, so call me "unprofessional". They make me so mad, they don't realise that things can be fun AND good. Thanks for comments, they are really special, hope you have a great time in your new Citroen C-Crosser. -
Ling
Customer Letter: 1296 / 1523  I would just like to say how easy everything was. What a great way to get a car. The service was brilliant and the Renault Koleos deal terrific. I particularly liked dealing with it all online. Ling was really great and truly professional. Excellent delivery, the Koleos arrived in good order just when Ling said it would. Karen
Editor Note:
Brilliant! This Koleos was really cheap, so you have a bargain on your drive now :) Thanks for saying how good the LINGO system is, and that you enjoyed getting it, Karen. Lovely. -
Ling
Customer Letter: 1294 / 1523  In this world of so called professionals, it's refreshing to find one who fits the profile. All costs are shown upfront, nothing hidden, emails answered immediately, all queries dealt with and promises kept. Hope to do more business. Poor delivery. Supplier caused me a wasted day due to un-thoughtfulness. Phyllis
Editor Note:
Phyllis, the delay was caused by the delivery driver being ill that day. The supplier says: "I apologise for the delay from Peugeot Motor Company which was completely unavoidable and neither a fault of Steve or myself. This was just unfortunate that it happened to this vehicle. The car was immaculate when it left the dealership on Saturday Morning. The delivery from the dealership to end user was an unfortunate occurrence". This is all well and good, but it caused you a big problem with time off work, etc. I know that. Sometimes people need to realise how customers' days can be screwed up by these events. I'm a bit powerless when this happens, I have to leave the delivery in the hands of the supplier, but I wasn't too happy either. Apart from that, I am so pleased that you liked the rest of the service, and that you think I kept all MY promises. Glad you love the new 4007! I will keep an eye on these deliveries and if this is regular thing, I would terminate this supplier. Thanks so much for the rest of your lovely comments in the letter. -
Ling
Customer Letter: 1293 / 1523 Where do I start? The company I originally chose to lease with was extremely poor with their communications, they *fobbed* me off with numerous fibs regarding delivery dates, availability and after 8 weeks of waiting, I looked elsewhere. The leasing company in question is, supposedly, "Flexible" with their leasing (small clue...) (That will be Flexxilease then, hahaha - Ling).In complete despair, I then trawled the web for another supplier and came across "Lings Cars". At first I thought that the website was something straight out of VIZ and it was joke site. I soon discovered that I was right on both accounts! Tentatively, I made an enquiry for a Citroen C Crosser and within minutes, I had a reply directly from Ling herself. Still somewhat suspicious, I completed the order form and waited. To cut a long story short... From my initial enquiry to delivery, was less than 3 weeks, which was breathtaking compared to the "Flexible car leasing company"...(That will be Flexxilease AGAIN, hahaha - Ling) When you scrape away Ling's "veneer" of the wacky letters, sweets, noodles, chopsticks, insane emails/LINGOS and the *loony* comments from the Mental Oriental, which you will be bombarded with, you will discover an amazing company, which is a model to all companies offering such services to the public. Ling's usage of new technologies and CRM (Customer Relationship Management), is amazingly accurate and efficient, with response times that most companies can only dream about. The LINGO communication tool is fab! Never before have I found a company that speaks with such honesty and cuts out all of the normal formal b**l S**t normally found with leasing companies. Having had the Crosser delivered today, I am now starting the sourcing / ordering process of another car for my business and yes, my first port of call is the "wise one from the (North) East". I would recommend Ling's Cars to anyone thinking about leasing a car. It has completely restored my faith in customer service, plus it makes the whole process FUN!! Now, isn't that novel in this day and age!!!! PS: No I am not her Brother, Dad, Uncle, Boyfriend...  David
Editor Note:
Nope, you are not my brother, dad, uncle, etc etc :). You are a real life customer. Thanks so much for that letter David. You are Director of a Property Management company with HQ in Canterbury (but you are actually the No.1 letting company in the UK! - I give you hyperlink above... so I really appreciate your sweet comments. I do know the trouble you have gone through with that other leasing company; there are many like that. They all have glossy front-ends, but so very little behind it except an office of staff who couldn't care less, it seems. This industry is unregulated and often, quite terrible. Go and drive your C-Crosser! Glad I could show you what I can do, and how I compare :) -
Ling
Customer Letter: 1291 / 1523  Hi Ling! Thanks for a fantastic all-round service. The internet site is brilliant and second to none; you can literally watch the deal progress on your own secure page - Fab! All very slick and fast, under 3-weeks from enquiry to delivery!!! Just what the doctor ordered, as I was car-less. Great price, and the Vauxhall Antara is a great car. Good delivery, fast and a personal service. Well done! Nicholas
Editor Note:
Nick, what can I say, if all my letters were like this one then nobody would believe them. So, I am very annoyed that you send such a nice letter. In future I want moaning letters! Can everyone please pay attention. Thanks. -
Ling
Customer Letter: 1290 / 1523 Hi Ling - no need for me to babble on about your service, which I could do all day! I will sum it up in one word: EXCELLENT! From start to finish and still continuing. Thank you so much for a completely hassle-free, and great, customer service. Well done! Excellent delivery by the dealer of my new Citroen C-Crosser, no problems at all. Anthony
Editor Note:
Tony! My God, what a lovely letter. And no bribes were involved, hahaha. You got a smashing car at a smashing price. As you are yet ANOTHER policeman, I will withhold your address from Al-Qaida operatives, for the benefit of the tape. Have a great time in your C-Crosser! Evening all! -
Ling
Customer Letter: 1287 / 1523 Amazing friendly straight-forward process. Ling takes the pain out of personal leasing. It's also reassuring to know that Ling is there if there are any problems over the lease period. Looking forward to my renewal in 2-years. C-Crosser arrived on time, with the tax disc following 4-hours later! Excellent! Craig
Editor Note:
Craig, you have double-barrel name and now a double-barrel named car! :) You were brilliant to deal with and as a software engineer I appreciate that you liked my systems. Go and drive the Citroen and I'll be in touch soon! -
Ling
Customer Letter: 1286 / 1523 Ling and her company are superb. The informal and relaxed way she conducts her business takes out the "fear-factor" when it comes to leasing. But, at the same time, the information and communication she provides along the way is quick and accurate. I will use Ling again and have already recommended her to friends and family. Poor delivery, my new Vauxhall Astra Sport Hatch had small scratches. I photographed the scuffs and scratches....I think the driver's in trouble for not checking over it properly! I'm sure they'll pretty much polish out but now I've recorded them on the sheet I've covered myself against any comebacks....had it not been for your guide I'd have probably just signed the form without checking it, so thanks. Ant
Editor Note:
Yo! Ant, thanks so much for the photos. Difficult to see on a black car and they are quite light scratches. If they would not polish out, then the car would be repaired. But, they disappeared. As you are a policeman, I withhold your address for security. Thanks so much for the comments in your letter, you are very kind to me :) but I can't imagine a big copper having a "fear factor" from little me, even though I do shout sometimes! -
Ling
Customer Letter: 1283 / 1523 Loving our new Renault Koleos, Ling. It's a real head turner, and still the only one we've seen on the road. Thanks so much for sorting out such a great deal, on this our second car from you. We will be sure to be back at the end of the 3-years! Great car, great deal, great service. Your website is as crazy as you are. Excellent delivery of the Koleos, very efficient and on time. Marie
Editor Note:
Marie, always great to see customers returning to grab another car. These Koleoses (???) are really good value, cheaper than anything else in a similar size. I wish Renault took the same attitude with all their cars! You are a finance and admin professional, so glad you work out my deals are the best value, hehe. See you in 3-years! -
Ling
Customer Letter: 1280 / 1523  Ling, you and your team were brilliant with my new Honda Civic! I will lease with you again when the time comes. Thanks for being so patient with me, those late night questions an your live chat did help me and helped annoy you! Thank you again and I hope to talk to you soon. Gurpreet
Editor Note:
Gurpreet, you were on that bloody chat every night at about 11pm :) We must have had about 30 live chats. You were very excited about getting your new Civic, I tried to speed it up as much as possible. I missed Newsnight for a whole 2 weeks, talking to you :) Every time I logged on - PING - up popped Gurpreet, hahaha! You are a very naughty Sikh, you cut your hair and I was disappointed not to see a bloody turban on your driving licence photo. However, not every Muslim customer has a beard or burkha either, so I will let you off. However, now you have a really nice shiny new Civic in beautiful Alabaster Silver, and you seem to love it! Talk soon, I will never take my teeth out of you, now. -
Ling
Customer Letter: 1278 / 1523  For the money I was paying, I expected a Sinclair C5 to turn up. Imagine my surprise and delight when a spanking new Citroen C5 turned up instead! Impeccable delivery from the supplying dealer. Graham
Editor Note:
Graham, you are senior in the financial sector. Therefore, I am dead impressed when you say my deals are the best value for money you can find. The C5 is a really good car and you are correct; so cheap. It must be obvious to anyone reading that no one can do this any cheaper - if anyone considered options like a car loan or funding possibilities, then you would. Thanks so much for your kind letter, and good luck in the crunch. -
Ling
Customer Letter: 1277 / 1523 Hi Ling! Leasing a car from your website has been a very entertaining process!!The site is brilliant; wacky but brilliant. Updates were prompt, I felt like you were giving me 100% of your time, when in reality you have lots of customers to look after. The Honda Civic is great and I look forward to leasing from you again in 3-years! I have recommended you to all my friends. Excellent delivery, my Civic was delivered promptly. Sean
Editor Note:
Super duper, Sean. The Honda Civics are so cheap and British built! I would expect you to be happy, it is hard to beat the car and the deal. I have 200 customers in process, but I aim to give very personal service - I'm so pleased you like it. See you soon! -
Ling
Customer Letter: 1276 / 1523 Hi Ling, the SAAB 9-3 is great, thank you for all your help. The process of leasing a car from you was so simple, the information you gave me was easy to understand. I will be back in 3-years for another car. Delivery was excellent, very vlear and helpful. A1! Daniel
Editor Note:
Danny, well, you are a rail operator. I guess that means you play with trains every day, but in your case the Freightliner Heavy Haul ones. Sorry I could not supply a Hornby brand car, hahaha. Glad you are happy, that puts a smile on my face. -
Ling
Customer Letter: 1260 / 1523  The new Audi A3 is great, I feel good and it's all thanks to you, Ling! From the start I must admit I thought "oh dear, what's all this about", but now I look forward to the sweets and all your sayings. Thanks Ling. Your help is always welcome. Good delivery. Ivor
Editor Note:
Ivor, thanks for that letter. I often think "oh dear, what's all this about", hahahaha! Surely you didn't eat the sweets? That's what has made you feel good. Avoid drug tests for the next 3-months. Enjoy the A3 :) -
Ling
Customer Letter: 1253 / 1523 I have to admit to being very nervous about making such a big commitment with an internet company. However, the local Honda dealer wanted an extra £3,500 (WOW! No wonder the dealers are struggling! - Ling), so Ling got my business.From start to finish it was completely painless, with questions answered almost immediately and in a friendly and caring way, to me. I've already recommended Ling to anyone who mentions wanting a new car. The irony of it all is that I get to take my new Honda Civic for a service at the dealer who wanted the extra £3,500 (WOW! Again... - Ling)! And, guess who the finance company is? Yes - the one the dealer couldn't get a better deal from!!!! Good delivery, but apparently the credit crunch means they don't clean the cars before delivery. Doesn't make checking them very easy. Kathryn
Editor Note:
Kathy, well - if the price you pay is that the car was delivered a bit grubby (it was middle of winter) but you save £3,500, I know which I would choose. But yes, a wash would be good. Apart from that, your happiness is obvious. I am so pleased you have a lovely new car with enough left over for 2 x top class holidays or a diamond ring the size of Brunei. Happy days, eh? -
Ling
Customer Letter: 1250 / 1523  Excellent service from Ling, very sweet response to communications. This is the second time I have used Ling and while the website may be mad, the prices and service are great. I would (and have) recommended you to others. Good delivery of my new Verso. Jason
Editor Note:
Jason, lovely to have you back for a second car :) I just love repeating customers, it proves you are so happy. Hope you have a great couple of years in the Verso which is a super 7-seat MPV. Thanks for letter! -
Ling
Customer Letter: 1246 / 1523 Go Ling! Placed order for a C Crosser on 26th of Feb, having been let down by Flexxilease (took my car early and had no good deals!). Had been a loyal Flexxilease customer since 2005 but no longer! The lease car siren Ling has seduced me away with her great deals, excellent online ordering and message system and lovely Chinese sweets and smile.Being a nerd I particularly like the LINGO online system where you can scan and upload all the ID, docs etc. needed to get the lease in place. Only the final lease doc comes via snail mail for your signature. The built in message system is also a dream with a record of all your chats and REALLY quick replies from Ling. Anyway after being left with only my Austin Allegro to get two kids around in I was pleased with the speed and smoothness of dealing with Ling, The car arrived when arranged on the 19th and I've been stretching out in it ever since. Only bump in the road was down to the Royal mail and their inability to delivery stuff [tax disc] and then remember where they put it, seems to be a problem in my village! Ling was super quick in giving me the ref. to track the package and retrieve from the Royal Mail. Orcs!  (ORCS - Ling) I cannot stress enough how good the whole system Ling has in place that takes you from quote to delivery. Have recommended Ling to friends and family aplenty. Thanks from the Smith family! BTW I am a Mac using designer type and I LOVE your website design! Andrew
Editor Note:
Right, well, where do I start with this nutter customer, hahahahaha?!! :) Andrew, you wanted me to call you "Master" all the time, which is just weird! Then you make the Orc noise. And you have a Mac and an Allegro. You are a complete nutter! I agree Flexxilease are not, errr... how to say, ... the most responsive company. I have no idea what "siren" means, except that I sound like a Fire Engine. I do understand that point of view.I send the final lease doc by snail mail because the security of using a hand delivery and verifying your address; if I email the docs, you could be some Russian scammer. Enjoy the bloody C Crosser! :) - Ling
Customer Letter: 1245 / 1523 Brilliant service, great online LINGO system. Thanks for all your help with my new Honda Civic. Caroline
Editor Note:
Cal, just a short note, but a happy customer :) Thanks so much for sending that, really hope you love you nice new car. -
Ling
Customer Letter: 1244 / 1523  Hi Ling, sorry it's been a while. We've been enjoying the Volvo C70.This is out first lease and we are so glad we found your website. You have kept the process nice and simple, adding the personal approach and a little (welcome) humour. We particularly liked your LINGO system which lept us well informed, and the ability to upload secure documents is brill. Thanks to all concerned, especially for the speedy turnaround which saved us £175 per month over the current C70 deals. Both the dealership and driver were very helpful with the excellent delivery. Stephen
Editor Note:
Steve, how good was this? We grabbed you a car which was so much cheaper than other deals, it saved you £6,650 on other rentals over the 3-year period. You should note that other companies would have increased the price and earned a massive commission, but I do not do that. Maybe I am stupid, but I prefer happy long term customers. This is not about money, it is about people like you :) I am glad you seem so happy, and pleased you liked the LINGO system - that is a successful job done. Great dealer, this one. Wait until summer and you can put the roof down :))) -
Ling
Search my letters page!
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