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Hyundai Tucson Estate
Billy
16/12/2024
16/12/2024
6 / 10
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Billy of Glasgow, who had a new Hyundai Tucson Estate (2024 on) on 16/12/2024
Overall: 6 / 10
Delivery Person Comments
Little communication - arrived early and rang my doorbell at 7.25am
Overall Comments
I am on my 8th car and this was the poorest delivery experience. No input about the car, cursory mention of inspecting it (it was also 7.30 in the morning - at his request so very dark) and requested to be given a lift to the nearest railway station.
Volkswagen T-Cross Estate
Martin
16/12/2024
16/12/2024
8 / 10
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Martin of Sheffield, who had a new VW T-Cross Estate (2024 on) on 16/12/2024
Overall: 8 / 10
Delivery Person Comments
Good but didn’t have many details I wanted to ask
Delivery Punctuality Comments
Very good
Overall Punctuality Comments
Very good
Cleanliness Comments
I was called and asked if I wanted the car washing ?
Damage Comments
No
Overall Comments
Ok bit dis jointed but ok
Missing Comments
The service book
Improvements
Had some answers to some questions, how does the spare wheel work, what is the fuel, how does the cluster and information work, where is the service book
Volkswagen Touareg
Mike
11/12/2024
11/12/2024
10 / 10
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Mike of Burton On Trent, who had a new VW Touareg Diesel Estate (2023 on) on 11/12/2024
Overall: 10 / 10
BYD Seal Saloon
03/12/2024
03/12/2024
10 / 10
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of , who had a new BYD Seal Saloon (2023 on) on 03/12/2024
Overall: 10 / 10
Delivery Person Comments
He was a nice fella and despite being a similar age to me, didn't even smell
Delivery Punctuality Comments
He rang around 8am and was bang on time when he finally arrived near 10am
Overall Punctuality Comments
He rang around 8am and was bang on time when he finally arrived near 10am
Cleanliness Comments
He'd travelled 79 miles, he stopped off and gave it a quick external clean before arrival, inside was great. Outside was obviously not perfect due to the weather and motorway drive he did, but near as dam it
Damage Comments
Checked over a couple of times and couldn't see anything
Dealer Service Comments
Not had any contact with the supplier so can't really give a bad score
Overall Comments
The whole process was superb and delivery was excellent
Delivery Communication Comments
communication from start to delivery from lings cars was great, didn't have any communication with the dealer
Missing Comments
No locking wheel nut or user manual, driver said they don't come with either
Skoda Enyaq Estate
28/11/2024
28/11/2024
8 / 10
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of , who had a new Skoda Enyaq Estate (2023 on) on 28/11/2024
Overall: 8 / 10
Delivery Person Comments
Polite and professional
Cleanliness Comments
Not the drivers fault but was a little dirty due to the state of the roads.
Damage Comments
Not that I could see
Dealer Service Comments
No idea - just got e mail with date and 8 hours window
Overall Comments
As arranged
Improvements
More detailed handover
BYD ETP3 Van
Rich
25/11/2024
25/11/2024
10 / 10
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Rich of Wokingham, who had a new BYD ETP3 Electric (2023 on) on 25/11/2024
Overall: 10 / 10
Missing Comments
no delivery form just signrd mobile phone to sayi got it,they say there is no handbookwarranty book all done on infotainment screeenbut there is no handbook on there
Improvements
nothing all went smoothly
Ford Explorer Estate
Jon
25/11/2024
25/11/2024
8 / 10
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Jon of Tyne And Wear, who had a new Ford Explorer Electric Estate (2024 on) on 25/11/2024
Overall: 8 / 10
Delivery Person Comments
Lovely guy...chatty, friendly, thorough
Cleanliness Comments
The car came from Northants on wet roads so there the car was dirty...nothing too bad.
I'm pleased he didn't go to a local car wash as I like to hand wash my cars.
Overall Comments
Perfect! The driver, Martin, rang ahead to give us an ETA and arrived on time
Missing Comments
According to the driver, the manual and warranty book are online so no hard copies anymore.
I'm happy with that.
Improvements
None
Kia Sportage Estate
14/11/2024
14/11/2024
8 / 10
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of , who had a new Kia Sportage Estate (2021 on) on 14/11/2024
Overall: 8 / 10
Improvements
Receive the handbook and warranty booklet
Skoda Kamiq
Stu
07/11/2024
07/11/2024
10 / 10
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Stu of , who had a new Skoda Kamiq Hatchback (2024 on) on 07/11/2024
Overall: 10 / 10
Delivery Person Comments
Not sure as he left straight after delivering car around 5am so i never seen him as i was still sleeping ????
Delivery Punctuality Comments
We did organise a delivery time from 6am onwards, the delivery driver was very early around 5am. So very punctual ????
Overall Punctuality Comments
We did organise a delivery time from 6am onwards, the delivery driver was very early around 5am. So very punctual ????
Cleanliness Comments
Car was spotless inside, after inspecting the outside of the car it seemed to be spotless too, just a bit of road grime as they drove the car to my house so no issues there.
Dealer Service Comments
Delivery drivers are prompt, but i never seen him to check the car over, but overall a good service.
Overall Comments
Delivery was Super early..
I was still in bed lol.
Improvements
Nothing really, it was delivered in one piece with no issues.
Skoda Kamiq
Rob
06/11/2024
06/11/2024
10 / 10
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Rob of BATH, who had a new Skoda Kamiq Hatchback (2024 on) on 06/11/2024
Overall: 10 / 10
Volkswagen Tiguan
Aidan
04/11/2024
04/11/2024
8 / 10
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Aidan of Motherwell, who had a new VW Tiguan (2024 on) on 04/11/2024
Overall: 8 / 10
Cleanliness Comments
inside of the car was spotless, outside hade some dirt but to be expected given the transit. no complaints.
Hyundai Bayon
Pedro
28/10/2024
28/10/2024
10 / 10
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Pedro of Abergele, who had a new Hyundai Bayon Hatchback (2024 on) on 28/10/2024
Overall: 10 / 10
Delivery Person Comments
Very helpful Very courteous Polite
Delivery Punctuality Comments
Arrived on time as planned
Overall Punctuality Comments
Arrived on time as planned
Cleanliness Comments
Immaculate
Damage Comments
Nice and undamaged
Overall Comments
Very impressive Good to receive a phone call from the driver when he was an hour away from my home.
Improvements
Nothing
Skoda Octavia
Jarred
30/10/2024
30/10/2024
8 / 10
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Jarred of Bristol, who had a new Skoda Octavia Hatchback (2024 on) on 30/10/2024
Overall: 8 / 10
Delivery Person Comments
Driver was nice! Spoke a bit and answered a few questions.
Delivery Punctuality Comments
Called before delivery and was spot on timing.
Overall Punctuality Comments
Called before delivery and was spot on timing.
Cleanliness Comments
Just a few residue left on the outside (can be washed off - no problem!) from some of the stuff they peel off from the car.
Dealer Service Comments
Had a followup email from them advising about a few things.
Overall Comments
After having delayed issues with another lease broker, I thought the service received from lingscars was better than expected!
Improvements
Nothing- great experience :)
Omoda 5 Estate
18/10/2024
18/10/2024
10 / 10
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of , who had a new Omoda 5 Estate (2024 on) on 18/10/2024
Overall: 10 / 10
Delivery Person Comments
Very friendly person delivered it, evebn waitied and made sure I was happy while I inspected it; didn't feel like he was rushing me to sign. Great overall.
Delivery Punctuality Comments
Rang to say they were on their way and arrived abour 20 minutes later. Perfect.
Overall Punctuality Comments
Rang to say they were on their way and arrived abour 20 minutes later. Perfect.
Cleanliness Comments
Car was delivered in clean condition (as clean asa can be when someone drives it, just normal foorprints, but they were on the plastric covering the floor)
Overall Comments
Was super easy, car delivered as agreed.
Improvements
Nothing, was really flawlessly executed.
Peugeot 408
Jim
21/10/2024
21/10/2024
8 / 10
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Jim of Liverpool, who had a new Peugeot 408 Fastback (2022 on) on 21/10/2024
Overall: 8 / 10
Improvements
Everything went to plan, no complaints
Volkswagen Golf
James
18/10/2024
18/10/2024
8 / 10
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James of Tonbridge, who had a new VW Golf Hatchback (2024 on) on 18/10/2024
Overall: 8 / 10
Delivery Person Comments
Ashley was friendly, helpful and didn't rush anything
Cleanliness Comments
Not spotless TBH, wheels dirty but all fine and no damage
Damage Comments
Condensation inside the headlights was explained as a temporary issue, apparently it's a VW thing!
Overall Comments
The delivery and driver were good
Improvements
Delivery was by a BCA driver, which I didn't know until yesterday, assumed it would be a VW dealer
Peugeot 3008 (2020-24)
Karen
14/10/2024
14/10/2024
8 / 10
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Karen of Grantown On Spey, who had a new Peugeot 3008 Estate (2020 - 2024) on 14/10/2024
Overall: 8 / 10
Delivery Person Comments
John was very pleasant and patient with my questions about the car.
Delivery Punctuality Comments
Absolutely at the agreed time
Overall Punctuality Comments
Absolutely at the agreed time
Dealer Service Comments
Not sure as havent had any contact with the dealer to date, apart from the delivery driver. No paperwork from Novuna Vehicle Solutions yet.
Overall Comments
Was contaced in good time before delivery, agreed a time to suit me and the car was here at exactly that time. :-)
Delivery Communication Comments
Excellent communication on the delivery aspect
Missing Comments
No spare wheel... but believe that's the norm these days :-(
Skoda Karoq Estate
Paul
03/10/2024
03/10/2024
8 / 10
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Paul of Goole, who had a new Skoda Karoq Estate (2022 on) on 03/10/2024
Overall: 8 / 10
Delivery Person Comments
Didn't get to close to score body odour
Delivery Punctuality Comments
Arrived on delivery date, but did not know time
Overall Punctuality Comments
Arrived on delivery date, but did not know time
Dealer Service Comments
Just mess up with plates stopping saying very good
Overall Comments
Arrived, didn't realise until an hour later it had wrong plates on after going for a quick spin, had to get new plates delivered the day after
Delivery Communication Comments
apart from details below on improvements
Missing Comments
Service book, think its online? So did not know if its had initial checks, did not receive delivery form signed on his phone
Improvements
Would of been better if got estimated time of delivery when driver set off from dealer, just got call 15mins before arrival
Volkswagen ID.Buzz Cargo Van
Kerstin
10/10/2024
10/10/2024
8 / 10
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Kerstin of Canterbury, who had a new VW ID.Buzz Cargo (2022 on) on 10/10/2024
Overall: 8 / 10
Delivery Person Comments
Very friendly and parked the car for me, waited until I was happy with everything.
Cleanliness Comments
Not box fresh as it'd been driven to me for 300+ miles, but otherwise spot on.
Improvements
Would have been good if the driver had phoned me an hour or so before arrival. And if they'd brought a checklist or Ling's Cars had sent a checklist for me to go through.
Mg MG3
12/09/2024
12/09/2024
10 / 10
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of , who had a new Mg MG3 Hatchback (2024 on) on 12/09/2024
Overall: 10 / 10
Mazda 3 Hatchback
Betsy
02/10/2024
02/10/2024
10 / 10
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Betsy of East Kilbride, who had a new Mazda 3 Hatchback (2019 - 2019) on 02/10/2024
Overall: 10 / 10
Cupra Formentor Estate Pre-current
Matt
01/10/2024
01/10/2024
8 / 10
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Matt of Gillingham , who had a new Cupra Formentor Estate (2020 - 2024) on 01/10/2024
Overall: 8 / 10
Delivery Punctuality Comments
Didn't have my right phone number so didn't know when the car was turning up
Overall Punctuality Comments
Didn't have my right phone number so didn't know when the car was turning up
Volkswagen ID.3
Chris
30/09/2024
30/09/2024
8 / 10
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Chris of Thame, who had a new VW ID.3 Hatchback (2023 on) on 30/09/2024
Overall: 8 / 10
Cleanliness Comments
As it had been driven from Rugby it was a little dirty due to the 70 mile trip.
Improvements
It is always nicer if the vehicle is delivered on a lorry so it’s pristine, but overall very happy with everything
Kia Sportage Estate
Gwyn
25/09/2024
25/09/2024
8 / 10
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Gwyn of LLANFAIRFECHAN, who had a new Kia Sportage Estate (2021 on) on 25/09/2024
Overall: 8 / 10
Delivery Person Comments
Very normal chap.
Delivery Punctuality Comments
You rang me and he rang me. Perfect
Overall Punctuality Comments
You rang me and he rang me. Perfect
Cleanliness Comments
Few dead flies on the bonnet:)
Perfect
Damage Comments
Just my pocket! All good.
Dealer Service Comments
Not really sure just yet as it's only just arrived. But so far so good.
Overall Comments
Perfect
Delivery Communication Comments
All good. When delivery was delayed I was informed. Perfect.
Missing Comments
Ummmm not sure if I had a delivery form. I signed digitally.
Improvements
All good thanks
Kia EV6 Estate (2021-24)
23/09/2024
23/09/2024
10 / 10
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of , who had a new Kia EV6 Electric Estate (2021 - 2024) on 23/09/2024
Overall: 10 / 10
Delivery Person Comments
Exceptionally nice guy made the delivery. Please acknowledge him if you can - he gave us everything we needed and gave us lots of time, despite standing around in the rain.
Delivery Punctuality Comments
Yes, spot on thanks
Overall Punctuality Comments
Yes, spot on thanks
Cleanliness Comments
Perfect
Dealer Service Comments
Didn't really have any comms with them
Overall Comments
Perfect
Improvements
Nothing - very happy thanks!
Mini Countryman Hatch
Joy
24/09/2024
24/09/2024
10 / 10
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Joy of Morpeth, who had a new Mini Countryman Hatchback (2024 on) on 24/09/2024
Overall: 10 / 10
Volkswagen Polo
Julie
24/09/2024
24/09/2024
10 / 10
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Julie of Northampton, who had a new VW Polo Hatchback (2021 on) on 24/09/2024
Overall: 10 / 10
Cupra Formentor Estate Pre-current
Sadiq
19/09/2024
19/09/2024
10 / 10
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Sadiq of Essex, who had a new Cupra Formentor Estate (2020 - 2024) on 19/09/2024
Overall: 10 / 10
Delivery Person Comments
Very friendly gentleman, went out of his way to explain how to use the car.
Delivery Punctuality Comments
Perfect timing!
The car arrived just as the other car was leaving
Overall Punctuality Comments
Perfect timing!
The car arrived just as the other car was leaving
Overall Comments
Overall a good experience
BMW 4 Series Coupe
Mark
04/09/2024
04/09/2024
10 / 10
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Mark of Nottingham, who had a new BMW 4 Series Coupe (2020 on) on 04/09/2024
Overall: 10 / 10
Audi Q7 Estate
Abhi
02/09/2024
02/09/2024
8 / 10
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Abhi of Davenport, who had a new Audi Q7 Estate (2024 on) on 02/09/2024
Overall: 8 / 10
Delivery Person Comments
Friendly and helpful
Delivery Punctuality Comments
Called about an hour ahead and was on time
Overall Punctuality Comments
Called about an hour ahead and was on time
Cleanliness Comments
Mmmmm new car smell. Very clean inside and out
Dealer Service Comments
No direct experience of working with the dealer (yet)
Overall Comments
Generally smooth. Would have been nice to have some idea of delivery time /window before the day.
Delivery Communication Comments
Thanks for all your help with delivery, insurance, credit checks etc.
Missing Comments
I signed the delivery form on his tablet but I have not received anything by email yet...
Improvements
Would have been nice to have some idea of delivery time /window before the day.
Cupra Formentor Estate Pre-current
David
29/08/2024
29/08/2024
8 / 10
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David of Kent, who had a new Cupra Formentor Estate (2020 - 2024) on 29/08/2024
Overall: 8 / 10
Citroen C3 (2020-24)
Caron
30/08/2024
30/08/2024
8 / 10
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Caron of Barrow In Furness, who had a new Citroen C3 Hatchback (2020 - 2024) on 30/08/2024
Overall: 8 / 10
Dealer Service Comments
No communication apart from lings
Delivery Communication Comments
A phone call half an hour before delivery
Missing Comments
Handbook warranty book
Improvements
Nothing for lings,just from the car dealer novena?no communication till half an hour before
Hyundai Tucson Estate
Richard
23/08/2024
23/08/2024
8 / 10
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Richard of London, who had a new Hyundai Tucson Estate (2024 on) on 23/08/2024
Overall: 8 / 10
Cleanliness Comments
a bit dirty on the outside but that was down to the weather so can't complain
Delivery Communication Comments
Excellent from Ling nothing from the dealer, they just showed up didn't give me an eta on the delivery day
Improvements
dealer could have text a rough eta on the delivery day
Mg MG3 (2018-24)
Carol
14/08/2024
14/08/2024
8 / 10
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Carol of Elham Canterbury, who had a new Mg MG3 Hatchback (2018 - 2024) on 14/08/2024
Overall: 8 / 10
Damage Comments
Felt a bit pressured to sign the form quickly, and to be quick. I would have liked more time to study the form I was signing and to check over the car. I wasn't given a copy of the form.
BMW 1 Series (2019-24)
Sarah
16/07/2024
16/07/2024
8 / 10
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Sarah of Holywell, who had a new BMW 1 Series Hatchback (2019 - 2024) on 16/07/2024
Overall: 8 / 10
Delivery Person Comments
Very polite and helpful
Delivery Punctuality Comments
Very punctual
Overall Punctuality Comments
Very punctual
Cleanliness Comments
It was raining but car was clean
Overall Comments
Excellent communication. Delivery on time
Improvements
Nothing. Very pleased with the service and delivery
Ford Puma (2019-24)
Jane
01/08/2024
01/08/2024
10 / 10
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Jane of Edinburgh, who had a new Ford Puma Hatchback (2019 - 2024) on 01/08/2024
Overall: 10 / 10
Delivery Person Comments
Very pleasant. On time.
Delivery Punctuality Comments
Yes and after a phone call to say car was just an hour away.
Overall Punctuality Comments
Yes and after a phone call to say car was just an hour away.
Cleanliness Comments
Given it had been driven several hundred delivery miles in rain.
Overall Comments
Delivered on time to my driveway.
Missing Comments
No handbook as usual with lease. No warranty info as usual.
Improvements
Can't think of anything
Hyundai i20
Dan
29/07/2024
29/07/2024
10 / 10
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Dan of Southampton, who had a new Hyundai i20 Hatchback (2023 on) on 29/07/2024
Overall: 10 / 10
Damage Comments
A very small scuff on a rear light. Looked like it could've been made by a buffer while being cleaned.
Ford Focus
Geoff
24/07/2024
24/07/2024
8 / 10
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Geoff of Sutton, who had a new Ford Focus Hatchback (2021 on) on 24/07/2024
Overall: 8 / 10
Delivery Punctuality Comments
The delivery time was meant to be 8-4 but car arrived at 730, but in fairness I was made aware of that by the driver at lunch time so was no major issue.
Overall Punctuality Comments
The delivery time was meant to be 8-4 but car arrived at 730, but in fairness I was made aware of that by the driver at lunch time so was no major issue.
BMW 1 Series (2019-24)
Bob
19/07/2024
19/07/2024
8 / 10
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Bob of Market Harborough, who had a new BMW 1 Series Hatchback (2019 - 2024) on 19/07/2024
Overall: 8 / 10
Delivery Communication Comments
If you remember , they were going to deliver it a month early !! Otherwise, all very good.
Hyundai Tucson (2020-25)
Rachael
17/07/2024
17/07/2024
8 / 10
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Rachael of Swindon, who had a new Hyundai Tucson Estate (2020 - 2025) on 17/07/2024
Overall: 8 / 10
Volkswagen Polo
Evie
18/07/2024
18/07/2024
8 / 10
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Evie of Birmingham , who had a new VW Polo Hatchback (2021 on) on 18/07/2024
Overall: 8 / 10
Missing Comments
Just the mats but they don’t include them
Volkswagen Tiguan
17/07/2024
17/07/2024
10 / 10
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of , who had a new VW Tiguan (2024 on) on 17/07/2024
Overall: 10 / 10
Volvo XC60 Estate
Ian
12/07/2024
12/07/2024
8 / 10
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Ian of Stockport, who had a new Volvo XC60 Estate (2021 on) on 12/07/2024
Overall: 8 / 10
Delivery Communication Comments
Updates on timing could be better
Nissan Leaf
Perry
28/06/2024
28/06/2024
6 / 10
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Perry of London, who had a new Nissan Leaf Electric Hatchback (2022 on) on 28/06/2024
Overall: 6 / 10
Delivery Punctuality Comments
I am not happy about having to take a day of personal leave to wait for the car. I cannot understand how they could not know if the car was arriving am or pm. It's just frustrating
Overall Punctuality Comments
I am not happy about having to take a day of personal leave to wait for the car. I cannot understand how they could not know if the car was arriving am or pm. It's just frustrating
Dealer Service Comments
Only when I queried it did they realise I had not been asked for payment. Does not fill me with confidence. However, it is what I am used to from Nissan, indifferent and confused communication and service
Delivery Communication Comments
From Ling, excellent. From the dealer nonexistent, from delivery services scant communication
Improvements
Lung. You're good. Dealer and delivery service. Stop trying to automate everything and hire more people and pay them more so they have time to do their job properly
Volkswagen Tiguan (2024-24)
Chris
02/07/2024
02/07/2024
10 / 10
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Chris of West Dunbartonshire , who had a new VW Tiguan Estate Special Edition (2024 - 2024) on 02/07/2024
Overall: 10 / 10
Volkswagen Golf Mk8 (2020-24)
Julia
02/07/2024
02/07/2024
8 / 10
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Julia of London, who had a new VW Golf Hatchback (2020 - 2024) on 02/07/2024
Overall: 8 / 10
Delivery Punctuality Comments
I appreciated the hour call in advance.
Overall Punctuality Comments
I appreciated the hour call in advance.
Overall Comments
The date was clearly set and the delivery person gave me an hour call in advance. Only frustration was that the ccar was not delivered to an address of my choosing and had to be one of two addresses on the account (home/work) when I was actually at a third local location on the day.
Improvements
As i was not in the office that day I would have appreciated flexility in delivery the car to a different address (only 3 miles away).
Nissan Qashqai 2021 (2021-24)
Paul
28/06/2024
28/06/2024
8 / 10
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Paul of Seaham, who had a new Nissan Qashqai Hatchback (2021 - 2024) on 28/06/2024
Overall: 8 / 10
Delivery Punctuality Comments
Lings said 12-2pm, but the delivery guy phoned me around 11am to say it would be between 2 & 3pm - He arrived at 2:30pm
Overall Punctuality Comments
Lings said 12-2pm, but the delivery guy phoned me around 11am to say it would be between 2 & 3pm - He arrived at 2:30pm
Dealer Service Comments
I had no communication with the supplier. The driver worked for another delivey company and afterwards had a car to collect from Chester-le-Street to deliver back to the midlands.
Delivery Communication Comments
Delivery was fine, but there was no follow up or explanations eg had to work out for myself that I had to use the Nissan app before being able to get the live traffic on the SatNav.
I'm still working other stuff out - like how to get wireless Android Auto !
Missing Comments
Tyre pressures were still at storage levels (45/44) rather than roadworthy levels (36/33).
Improvements
Car could be delivered with a quick set up guide. There's so much that's needed from the screen but otherwise left search for YouTube videos.
Nissan Juke
Gary
28/06/2024
28/06/2024
10 / 10
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Gary of Birmingham, who had a new Nissan Juke Hatchback (2024 on) on 28/06/2024
Overall: 10 / 10
Cupra Formentor Estate Pre-current
Damo
27/06/2024
27/06/2024
10 / 10
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Damo of DROMORE, who had a new Cupra Formentor Estate (2020 - 2024) on 27/06/2024
Overall: 10 / 10
Delivery Person Comments
Very pleasant, prompt and courteous.
Delivery Punctuality Comments
Arrived ahead of time so no problems at all.
Overall Punctuality Comments
Arrived ahead of time so no problems at all.
Cleanliness Comments
Car was in very good condition.
Dealer Service Comments
Good communication a few days before.
Overall Comments
Delivery was seamless. I had contact with the driver from the day before delivery.
Delivery Communication Comments
Excellent
Missing Comments
Delivery form was completed on drivers mobile phone.
Improvements
Have a Northern Ireland dealer to save me going to Scotland
Audi A4 Estate
Stuart
18/06/2024
18/06/2024
10 / 10
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Stuart of Milton Keynes , who had a new Audi A4 Avant on 18/06/2024
Overall: 10 / 10
Delivery Person Comments
Nice chap and very helpful
Overall Comments
All went smoothly
Hyundai Tucson (2020-25)
Lynn
30/05/2024
30/05/2024
8 / 10
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Lynn of Carluke, who had a new Hyundai Tucson Estate (2020 - 2025) on 30/05/2024
Overall: 8 / 10
Delivery Person Comments
Good
Delivery Punctuality Comments
Good
Overall Punctuality Comments
Good
Cleanliness Comments
Good
Damage Comments
A few scratches
Overall Comments
Good
Improvements
Double checked for scratches before brining it round
DS DS3
Gareth
29/05/2024
29/05/2024
6 / 10
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Gareth of Sunderland, who had a new DS DS3 Hatchback (2022 on) on 29/05/2024
Overall: 6 / 10
Delivery Person Comments
Crumbs on passenger seat. Think driver had a steak bake on the way.
Damage Comments
small scratch to offside passenger door
Volkswagen T-Roc
Mini
11/04/2024
11/04/2024
8 / 10
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Mini of Leicester, who had a new VW T-Roc Hatchback (2022 on) on 11/04/2024
Overall: 8 / 10
Volkswagen T-Cross Estate
Aled
20/05/2024
20/05/2024
10 / 10
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Aled of Mold, who had a new VW T-Cross Estate (2024 on) on 20/05/2024
Overall: 10 / 10
Delivery Person Comments
Mark was lovely, friendly and polite, patient and I didn't feel rushed to handover. He gave me a call a couple of hours ahead of time to confirm the delivery time which was really helpful.
Seat Ibiza
Gary
14/05/2024
14/05/2024
8 / 10
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Gary of PENICUIK, who had a new Seat Ibiza Hatchback (2021 on) on 14/05/2024
Overall: 8 / 10
Dealer Service Comments
THE ONLY PROBLEM WAS THAT I WAS NOT GETTING MUCH INFO FROM THE DEALER ABOUT THE SIGNING OF THE CONTRACT AND WHEN THE CAR WAS DUE FOR DELIVERY
Improvements
NO PROBLEMS WAS ALL GOOD THANKS
Volkswagen Golf Mk8 (2020-24)
Jason
21/05/2024
21/05/2024
10 / 10
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Jason of Gloucester, who had a new VW Golf Hatchback (2020 - 2024) on 21/05/2024
Overall: 10 / 10
Volkswagen Golf Mk8 (2020-24)
Molly
15/05/2024
15/05/2024
6 / 10
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Molly of Tunbridge Wells, who had a new VW Golf Hatchback (2020 - 2024) on 15/05/2024
Overall: 6 / 10
Delivery Punctuality Comments
They never contacted me to confirm when they were going to arrive , so I was left in the dark
Overall Punctuality Comments
They never contacted me to confirm when they were going to arrive , so I was left in the dark
Seat Ibiza
Jay
08/05/2024
08/05/2024
8 / 10
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Jay of Falkirk, who had a new Seat Ibiza Hatchback (2021 on) on 08/05/2024
Overall: 8 / 10
Improvements
Maybe a call before they arrow would have been helpful
Volkswagen T-Cross Estate
Martin
03/05/2024
03/05/2024
8 / 10
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Martin of BRIGHTON, who had a new VW T-Cross Estate Special Editions (2024 on) on 03/05/2024
Overall: 8 / 10
Delivery Punctuality Comments
I could have done with knowing earlier what time the car would be delivered
Overall Punctuality Comments
I could have done with knowing earlier what time the car would be delivered
Skoda Octavia Estate (2020-24)
James
29/04/2024
29/04/2024
8 / 10
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James of Huntingdon, who had a new Skoda Octavia Estate (2020 - 2024) on 29/04/2024
Overall: 8 / 10
Delivery Person Comments
He was very polite and clean
Delivery Punctuality Comments
The delivery estimates were within a reasonable time frame to actual arrival time
Overall Punctuality Comments
The delivery estimates were within a reasonable time frame to actual arrival time
Cleanliness Comments
The car was cleaned around 20 minutes prior to handover
Damage Comments
It's immaculate
Overall Comments
I was kept informed of how long the process was taking and where the car was in relation to arrival
Skoda Kamiq
Peter
15/04/2024
15/04/2024
8 / 10
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Peter of Cumbria, who had a new Skoda Kamiq Hatchback (2024 on) on 15/04/2024
Overall: 8 / 10
Delivery Punctuality Comments
Slight delay due to road works beyond his control
Overall Punctuality Comments
Slight delay due to road works beyond his control
Mg MG4
17/04/2024
17/04/2024
10 / 10
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of , who had a new Mg MG4 Hatchback (2022 on) on 17/04/2024
Overall: 10 / 10
Delivery Person Comments
Very Good
Delivery Punctuality Comments
Very Good
Overall Punctuality Comments
Very Good
Cleanliness Comments
Very good
Damage Comments
No
Overall Comments
Very Good
Missing Comments
Assume all documents are digital as nothing with car
Volkswagen Golf Mk8 (2020-24)
Matt
12/04/2024
12/04/2024
10 / 10
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Matt of St Leonards ON Sea, who had a new VW Golf Hatchback (2020 - 2024) on 12/04/2024
Overall: 10 / 10
Land Rover RR Evoque
Nedka
10/04/2024
10/04/2024
10 / 10
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Nedka of Iver Heath, who had a new Land Rover Range Rover Evoque Diesel Hatchback (2023 on) on 10/04/2024
Overall: 10 / 10
Missing Comments
I haven't received a copy of the warranty book, nor a copy of the delivery form.
Peugeot 2008 Estate
Ryan
10/10/2023
10/10/2023
? / 10
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Skoda Octavia (2020-24)
Richard
28/03/2024
28/03/2024
10 / 10
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Richard of Sutton Coldfield, who had a new Skoda Octavia Hatchback (2020 - 2024) on 28/03/2024
Overall: 10 / 10
Nissan X-Trail Station Wagon
Paul
26/03/2024
26/03/2024
6 / 10
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Paul of Epping, who had a new Nissan X-Trail Station Wagon (2022 on) on 26/03/2024
Overall: 6 / 10
Delivery Person Comments
Called ahead and called the supplier to report the scratches. also took a picture.
I did have to ask that he write the damage on teh delivery sheet though.
Cleanliness Comments
There was mud splashes down the side and wheel arches even though it was delivered via a transporter.
Damage Comments
Scratches to the rear bumper.
Dealer Service Comments
Not a great experience. Don't really feel that I'm their customer, certainly not valued.
Not had any contact regarding the damage to the vehicle.
Overall Comments
There was no contact prior to the delivery date.
The delivery driver called ahead when he was 30 mins away.
The car had scratches on the rear bumper and had mud splashes over it, even thoughit was delivered on a transporter. It also didn't come with any mats which was disappointing.
Not a great experience compared to Skoda and Peugeot.
Delivery Communication Comments
Team are always responsive.
Improvements
Called ahead of the delivery date with a courtesy call.
ensure the car was clean an undamaged
provided car mats on a relatively high spec model.
Volkswagen Golf Mk8 (2020-24)
Sophie
27/03/2024
27/03/2024
8 / 10
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Sophie of Dorchester, who had a new VW Golf Hatchback (2020 - 2024) on 27/03/2024
Overall: 8 / 10
Delivery Person Comments
Very pleasant and helpful
Delivery Punctuality Comments
I was kept informed of the eta and contacted with plenty of notice when the car would be arriving.
Overall Punctuality Comments
I was kept informed of the eta and contacted with plenty of notice when the car would be arriving.
Cleanliness Comments
Perfect
Damage Comments
None noticeable
Overall Comments
Very pleased. All very easy and stress free.
Delivery Communication Comments
Very good communication from yourselves. Not much communication from VW dealer.
Improvements
It all went smoothly. The only thing that would have been better is if the VW dealer had communicated more maybe. I am really pleased with how well yourselves communicated and how responsive you are. Thank you!
Kia Sportage Estate
Bianca
14/03/2024
14/03/2024
10 / 10
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Bianca of Hazel Grove, who had a new Kia Sportage Estate (2021 on) on 14/03/2024
Overall: 10 / 10
Nissan Juke (2019-24)
Martin
14/03/2024
14/03/2024
8 / 10
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Martin of Birmingham, who had a new Nissan Juke Hatchback (2019 - 2024) on 14/03/2024
Overall: 8 / 10
Delivery Punctuality Comments
To be fair he called at 8.15 and said he was 1hr away, and he was that.
Overall Punctuality Comments
To be fair he called at 8.15 and said he was 1hr away, and he was that.
Overall Comments
I'd said ideally not between 9-10am and he arrived at 9.15 but he was perfectly good and efficient so it was fine
Missing Comments
None
Improvements
He parked outside my house, but there's double yellows, so I felt pressure to inspect it quickly and move it straightaway when he could've parked across the road in a space.
Nissan X-Trail Station Wagon
Graeme
07/03/2024
07/03/2024
10 / 10
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Graeme of Wrexham, who had a new Nissan X-Trail Station Wagon (2022 on) on 07/03/2024
Overall: 10 / 10
Delivery Person Comments
My delivery person was very friendly and positive. 10 out of 10.
Delivery Punctuality Comments
Delivered on time.
Overall Punctuality Comments
Delivered on time.
Cleanliness Comments
Very clean and tidy as it should be.
Damage Comments
Spotless.
Overall Comments
Delivery was OK but not delivered on time one day late.
Improvements
Deliver on time not a day late. Would have preferred the car earlier as requested.
Mazda 3 Hatchback
Ali
12/09/2023
12/09/2023
8 / 10
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Ali of London, who had a new Mazda 3 Hatchback (2019 - 2019) on 12/09/2023
Overall: 8 / 10
Improvements
A short run down of the internal workings of the car would have been useful. Otherwise it was all good
Peugeot 408
Lee
08/03/2024
08/03/2024
10 / 10
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Lee of Chesterfield, who had a new Peugeot 408 Fastback (2022 on) on 08/03/2024
Overall: 10 / 10
Delivery Person Comments
Very pleasant fella, called in advance and arrived when he said he would.
Peugeot 208
Jon
07/03/2024
07/03/2024
8 / 10
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Jon of Birmingham, who had a new Peugeot 208 Hatchback on 07/03/2024
Overall: 8 / 10
Delivery Person Comments
Very friendly, polite, clean, and efficient.
Delivery Punctuality Comments
arrived slightly earlier than expected, which was good.
Overall Punctuality Comments
arrived slightly earlier than expected, which was good.
Cleanliness Comments
It hadnt been driven. It came on a lorry.
Dealer Service Comments
They didnt have the car ready for the time I wanted.
Overall Comments
Very friendly, polite and efficient. Car arrived on truck, he gave me an intro to the car and left.
Delivery Communication Comments
The dealer messed up a bit, but Lings sorted it. The dealer didn't communicate well either.
Improvements
Nothing
Volkswagen T-Roc
Sarah
16/02/2024
16/02/2024
6 / 10
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Sarah of Inverness, who had a new VW T-Roc Hatchback (2022 on) on 16/02/2024
Overall: 6 / 10
Improvements
Improve on communication from driver
Nissan Juke (2019-24)
Linda
20/02/2024
20/02/2024
10 / 10
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Linda of Livingston, who had a new Nissan Juke Hatchback (2019 - 2024) on 20/02/2024
Overall: 10 / 10
Delivery Person Comments
The Driver was very polite and helpful.
Delivery Punctuality Comments
Driver called ahead to let me know when the car would arrive. He was very punctual.
Overall Punctuality Comments
Driver called ahead to let me know when the car would arrive. He was very punctual.
Cleanliness Comments
Car was very clean.
Overall Comments
Delivery went very smoothly very happy with it.
Delivery Communication Comments
Really happy with all communication regarding the car.
Improvements
Could not have asked for better service.
Cupra Formentor Estate Pre-current
Si
21/02/2024
21/02/2024
10 / 10
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Si of St. Helens, who had a new Cupra Formentor Estate (2020 - 2024) on 21/02/2024
Overall: 10 / 10
Improvements
Nothing, it went fine, good comms and nice delivery drive.
Nissan Qashqai 2021 (2021-24)
Barrie
30/01/2024
30/01/2024
8 / 10
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Barrie of Sutton, who had a new Nissan Qashqai Hatchback (2021 - 2024) on 30/01/2024
Overall: 8 / 10
Volkswagen T-Roc
Craig
29/01/2024
29/01/2024
8 / 10
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Craig of Ipswich, who had a new VW T-Roc Hatchback (2022 on) on 29/01/2024
Overall: 8 / 10
Delivery Person Comments
Ryan was a nice man and very informative.
Cleanliness Comments
Amazing. Perfect delivery
Dealer Service Comments
Timings were a little off which resulted in me needing to extend the Audi contract to cover the delay in delivery. A little frustrating.
Improvements
Improved production timings
Volkswagen T-Roc
Gill
29/01/2024
29/01/2024
10 / 10
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Gill of Kent, who had a new VW T-Roc Hatchback (2022 on) on 29/01/2024
Overall: 10 / 10
Improvements
Nothing - you are all brilliant! Thank you
Volkswagen T-Roc
Gill
29/01/2024
29/01/2024
10 / 10
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Gill of Kent, who had a new VW T-Roc Hatchback (2022 on) on 29/01/2024
Overall: 10 / 10
Improvements
Nothing - you are all brilliant! Thank you
Volkswagen T-Roc
Gill
29/01/2024
29/01/2024
10 / 10
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Gill of Kent, who had a new VW T-Roc Hatchback (2022 on) on 29/01/2024
Overall: 10 / 10
Improvements
Nothing - you are all brilliant! Thank you
Volkswagen T-Roc
Gill
29/01/2024
29/01/2024
10 / 10
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Gill of Kent, who had a new VW T-Roc Hatchback (2022 on) on 29/01/2024
Overall: 10 / 10
Improvements
Nothing - you are all brilliant! Thank you
Volkswagen T-Roc
Gill
29/01/2024
29/01/2024
10 / 10
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Gill of Kent, who had a new VW T-Roc Hatchback (2022 on) on 29/01/2024
Overall: 10 / 10
Improvements
Nothing - you are all brilliant! Thank you
Audi Q5 Estate (2020-24)
Jane
12/01/2024
12/01/2024
10 / 10
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Jane of Glasgow, who had a new Audi Q5 Estate (2020 - 2024) on 12/01/2024
Overall: 10 / 10
Seat Ibiza
Ian
17/01/2024
17/01/2024
8 / 10
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Ian of Horsham, who had a new Seat Ibiza Hatchback (2021 on) on 17/01/2024
Overall: 8 / 10
Delivery Person Comments
Mick was very polite and advised regarding certain aspects of the car. Texted the day before to advise of approximate delivery time. He was a real credit to the company
Delivery Punctuality Comments
Actually arrived slightly early which suited me
Overall Punctuality Comments
Actually arrived slightly early which suited me
Dealer Service Comments
Had slight issues regarding SEAT CONNECT prior to delivery
Improvements
Nothing as it all went very well
Cupra Formentor Estate Pre-current
Tom
11/01/2024
11/01/2024
8 / 10
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Tom of Windsor, who had a new Cupra Formentor Estate (2020 - 2024) on 11/01/2024
Overall: 8 / 10
Cleanliness Comments
It had been driven 120 miles so wasn't particularly clean (it being white probably didn't help!)
Improvements
Cleaner car
Audi A4 Estate
Pete
21/12/2023
21/12/2023
10 / 10
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Pete of Shrewsbury, who had a new Audi A4 Avant on 21/12/2023
Overall: 10 / 10
Volkswagen Golf Mk8 (2020-24)
Nathan
14/12/2023
14/12/2023
10 / 10
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Nathan of London, who had a new VW Golf Hatchback (2020 - 2024) on 14/12/2023
Overall: 10 / 10
Delivery Person Comments
Man did a wonderful service, let me know well beforehand when he was coming. Parked in a secure place and I liked the car was secure in a huge delivery truck.
Delivery Punctuality Comments
Yes came on time
Overall Punctuality Comments
Yes came on time
Cleanliness Comments
Clean, he even put a cardboard box on the ground to ensure matts don't get dirty.
Improvements
Nothing. It was excellent :)
Volkswagen T-Roc
19/12/2023
19/12/2023
6 / 10
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of , who had a new VW T-Roc Hatchback (2022 on) on 19/12/2023
Overall: 6 / 10
Delivery Punctuality Comments
Better indication of delivery time would be good.
Overall Punctuality Comments
Better indication of delivery time would be good.
Cleanliness Comments
Outside dirty from travelling in the open.
Missing Comments
Is there supposed to be spare wheel?
Hyundai Kona
11/12/2023
11/12/2023
10 / 10
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of , who had a new Hyundai Kona Electric Hatchback (2023 on) on 11/12/2023
Overall: 10 / 10
Delivery Person Comments
The driver who delivered the car deserves acknowledgement as he was just super friendly and lovely - we ended up sharing photos of our cars through the years!
Dealer Service Comments
Not sure.
Missing Comments
Mats - but not sure if they were supposed to be included.
Volkswagen T-Roc Cabrio
Evan
05/12/2023
05/12/2023
10 / 10
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Evan of Langbank, who had a new VW T-Roc Cabriolet (2022 on) on 05/12/2023
Overall: 10 / 10
Dealer Service Comments
Maybe try and avoid upgrading document systems overnight rather than on a Friday night, hence delaying initial order time.
Improvements
If it hadn't been for my personal circumstances (private rental car, hubby having an accident), time was a factor. Thankfully the dealer managed to get my car to me as soon as he could. Robert, the delivery chap was very helpful and very polite.
Audi TT Coupe (2018-24)
Dave
27/11/2023
27/11/2023
8 / 10
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Dave of , who had a new Audi TT Coupe (2018 - 2024) on 27/11/2023
Overall: 8 / 10
Delivery Punctuality Comments
Not longs fault, delivery this a bit of a mare.
Overall Punctuality Comments
Not longs fault, delivery this a bit of a mare.
Dealer Service Comments
Not been great although not there fault as such. Too complicated to explain
Overall Comments
3 cars now with kings, pre and post sales are perfect. Always helpful and continue to be.
Improvements
Too complicated to explain, lings was perfect. Let down by bca and dealer with no communication between them
Suzuki S-Cross
Sharene
17/11/2023
17/11/2023
8 / 10
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Sharene of HIGH WYCOMBE , who had a new Suzuki S-Cross Hatchback (2021 on) on 17/11/2023
Overall: 8 / 10
Delivery Person Comments
Very friendly driver.
Delivery Punctuality Comments
He arrived within the time frame scheduled.
Overall Punctuality Comments
He arrived within the time frame scheduled.
Cleanliness Comments
There was a disposable coffee cup in the box between the 2 front seats.
Overall Comments
Very efficient service.
Peugeot 2008 Estate
G
15/11/2023
15/11/2023
10 / 10
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G of , who had a new Peugeot 2008 (2023 on) on 15/11/2023
Overall: 10 / 10
Delivery Person Comments
The guys was very flexible to accomodate the delivery, thanks for your extra push there.
On the delivery the guys was super helpful, give me an induction, asked if I want to go over the basics with him... very happy.
Delivery Punctuality Comments
I must say I was expecting a bit early, but, yes I know I am no paying the extra to have a fix slot, so I am happy. The driver called few times and keep me updated where he was the traffic, etc. exactly as it should be.
Overall Punctuality Comments
I must say I was expecting a bit early, but, yes I know I am no paying the extra to have a fix slot, so I am happy. The driver called few times and keep me updated where he was the traffic, etc. exactly as it should be.
Cleanliness Comments
The delivery driver also took care of that, he cleaned the steering wheel the placed it where he touched it. The car was very clean as expected.
Obvs I enjoyed taking off the wrapping of the seats, which is always pleasant :)
Damage Comments
I haven't notice anything.
Overall Comments
Your attention to details and follow up was great
Next time just tell me it come with carpets so I dont buy them ;)
Delivery Communication Comments
It was good, you knew that I need an update before asking, is all I wanted.
Missing Comments
I haven't found the Warning Triangle, but I haven't had time to look arround, I haven't had time to take the car for a spin.
Improvements
you know what, it will be great to have a kind of checklist, so you print and go over on the delivery, because you get so excited, that gorget stuff to check, especially the thing you shoul find or not in the car, for exampl there is no key for the tyres nut and I was expecting it, but looks like it doen't come when you have the repair kit.
but is an small thing to be honest.
Citroen C3 (2020-24)
Kay
11/11/2023
11/11/2023
4 / 10
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Kay of Morpeth , who had a new Citroen C3 Hatchback (2020 - 2024) on 11/11/2023
Overall: 4 / 10
Delivery Person Comments
Couldn’t leave quick enough
Delivery Punctuality Comments
3 days later than expected but on the actual delivery day the driver arrived at the time he stated
Overall Punctuality Comments
3 days later than expected but on the actual delivery day the driver arrived at the time he stated
Cleanliness Comments
Drivers side carpet and door sill was dirty
Dealer Service Comments
Bad communication and late delivery
Overall Comments
3 days later than promised
Improvements
Delivered on time
Audi A4 Saloon
Petet
07/11/2023
07/11/2023
10 / 10
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Petet of Paisley, who had a new Audi A4 Saloon on 07/11/2023
Overall: 10 / 10
Vauxhall Combo Life Estate (2021-24)
Beefy Bri
25/10/2023
25/10/2023
6 / 10
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Beefy Bri of WARE, who had a new Vauxhall Combo Life Electric Estate (2021 - 2024) on 25/10/2023
Overall: 6 / 10
Delivery Person Comments
Didn't offer any explanation on the controls or how to charge etc.
Dealer Service Comments
Charged a delivery fee after signing forms with out explaining upfront this would happen. Also, had to cancel the first car as it didn't have 7 seats when they went to check on the day of delivery. Had to wait another 3 weeks.
Overall Comments
OK. Was told I'd get a call on the day when driver was near but didn't. Car was really low on charge.
Delivery Communication Comments
As above. No call on the day.
Missing Comments
Thought there would be a domestic 3 pin charging cable? No cable.
Improvements
Better communication. More explanation of the controls. Charge the car fully before delivery.
Mazda CX-5
Kevin
20/10/2023
20/10/2023
8 / 10
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Kevin of Nottingham , who had a new Mazda CX-5 Estate (2021 on) on 20/10/2023
Overall: 8 / 10
Delivery Punctuality Comments
Although weather conditions pre-determined lateness.
Overall Punctuality Comments
Although weather conditions pre-determined lateness.
Dealer Service Comments
Little communication to fully consider question.
Overall Comments
Really good. Informed of likely delivery time and due to weather conditions contacted again to say ETA would be later than planned.
Delivery Communication Comments
Excellent as every
Improvements
Nothing really, always clear and succinct.
Renault Clio (2019-23)
Phil
20/10/2023
20/10/2023
4 / 10
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Phil of Darlington, who had a new Renault Clio Hatchback (2019 - 2023) on 20/10/2023
Overall: 4 / 10
Cleanliness Comments
car was delivered in heavy rain so was dirty from its time on the road that day, when i cleaned it today i found old dryed leaves under the bonnet and in the places leaves accumulate,obviously been stood in the open for weeks and not been valeted before delivery
Dealer Service Comments
should have valeted the car before delivery.
Delivery Communication Comments
you didnt keep contacting me because you gave me all the info i needed.
Improvements
delivery agent could have contacted me the day before to say if delivery was morning or afternoon.
Peugeot 2008 Estate
Ryan
10/10/2023
10/10/2023
8 / 10
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Ryan of London, who had a new Peugeot 2008 Estate (2019 - 2023) on 10/10/2023
Overall: 8 / 10
Improvements
Delivery was great! Lengthy time it took to arrange delivery of the car to London from the time it arrived in the UK and was registered could've been better.
Mazda CX-30
Alan
12/10/2023
12/10/2023
6 / 10
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Alan of Chipping Norton, who had a new Mazda CX-30 Hatchback (2020 on) on 12/10/2023
Overall: 6 / 10
Delivery Person Comments
A very personable man. Mark was helpful in guiding me through the basic car controls.
Delivery Punctuality Comments
The original eta was 10:30am. This extended to 11:15am due to traffic conditions.
Overall Punctuality Comments
The original eta was 10:30am. This extended to 11:15am due to traffic conditions.
Cleanliness Comments
The car was driven rather than transported so it picked up some dirt because it was a rainy day and we have a construction site nearby which meant the road was muddy. The drivers footwell had no mat so there was a small amount of grit around the pedals.
Dealer Service Comments
I have had no contact at all with the dealer, only with the delivery driver so I have no comment to make.
Overall Comments
The car was delivered near to the time originally stated and the driver kept me informed when traffic prolonged the journey.
Delivery Communication Comments
You and Mark kept me informed of progress in line with my expectations.
Improvements
Only have the car delivered by transporter so it arrives in pristine condition.
Hyundai i20
Marc
09/10/2023
09/10/2023
8 / 10
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Marc of Corsham, who had a new Hyundai i20 Hatchback (2019 - 2020) on 09/10/2023
Overall: 8 / 10
Cleanliness Comments
Slightly dirty passenger seat and boot.
Dealer Service Comments
Very helpful and sorted sat nav out the next day with a home visit.
Missing Comments
Sat nav software was not installed
Volkswagen ID.3
Cynth
09/10/2023
09/10/2023
8 / 10
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Cynth of Barnsley, who had a new VW ID.3 Hatchback (2020 - 2023) on 09/10/2023
Overall: 8 / 10
Cleanliness Comments
Mark on rear offside door. Appeared to be bird droppings that had been washed off but had left a mark.
Dealer Service Comments
I can’t really comment on this as no knowledge of the dealer.
Missing Comments
No delivery form. I just signed electronically to confirm delivery.
Volkswagen ID.3
09/09/2023
09/09/2023
10 / 10
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of , who had a new VW ID.3 Hatchback (2020 - 2023) on 09/09/2023
Overall: 10 / 10
Dealer Service Comments
I don't really have any view on the dealer - my communication was all via the Ling team.
Missing Comments
ID3 doesn't come with a physical handbook (according to https://www.volkswagen.co.uk/en/owners-and-services/my-car/manuals.html). And as for warranty book? Again, I think that's all digital now.
Seat Ibiza
Gary
28/09/2023
28/09/2023
10 / 10
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Gary of Ashford , who had a new Seat Ibiza Hatchback (2021 on) on 28/09/2023
Overall: 10 / 10
Skoda Karoq Estate
Jim
11/09/2023
11/09/2023
8 / 10
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Jim of Bedworth, who had a new Skoda Karoq Estate (2022 on) on 11/09/2023
Overall: 8 / 10
Mazda 2
Justine
19/09/2023
19/09/2023
8 / 10
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Justine of Hurstpierpoint, who had a new Mazda MAZDA2 Hatchback (2023 on) on 19/09/2023
Overall: 8 / 10
Improvements
I had to wait longer for delivery than originally thought and this was very inconvenient
Ford Fiesta (2021-24)
Stephen
13/09/2023
13/09/2023
8 / 10
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Stephen of Irvine, who had a new Ford Fiesta Hatchback (2021 - 2024) on 13/09/2023
Overall: 8 / 10
Missing Comments
Car handbook wasn’t there, just service log
Improvements
Left a bit of petrol in the tank, not just fumes
Volkswagen T-Roc
Sonya
12/09/2023
12/09/2023
8 / 10
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Sonya of Sudbury, who had a new VW T-Roc Hatchback (2022 on) on 12/09/2023
Overall: 8 / 10
Delivery Person Comments
Clean, nicely dressed and very polite
Delivery Punctuality Comments
Slightly later than expected but not unreasonably so
Overall Punctuality Comments
Slightly later than expected but not unreasonably so
Cleanliness Comments
Drivers seat had a cover on it and a paper floor mat
Damage Comments
Nothing to see, all ship shape
Dealer Service Comments
No complaints
Overall Comments
Was notified very early of an eta for delivery
Delivery Communication Comments
Very early text 6.15 am, delivery was around 8, arrived at 9
Missing Comments
Only the warranty book or service book
Improvements
Nothing to suggest
Renault Captur (2020-2024) (2019-24)
Fiona
04/09/2023
04/09/2023
6 / 10
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Fiona of Poulton-le-Fylde, who had a new Renault Captur Hatchback (2019 - 2024) on 04/09/2023
Overall: 6 / 10
Delivery Person Comments
Delivery driver very friendly and helpful and explained things well.
Delivery Punctuality Comments
The delivery driver apologised and said the dealer had kept him waiting a bit so it was delivered to me a few hours later than it was meant to
Overall Punctuality Comments
The delivery driver apologised and said the dealer had kept him waiting a bit so it was delivered to me a few hours later than it was meant to
Cleanliness Comments
It was a bit dusty on the exterior and had a few chalk marks and things on it that just needed wiping off
Dealer Service Comments
When it arrived at my house the car had the wrong number plate on (it said YH73 instead of YK73) so the delivery driver had to drive it back to the dealer to get them to replace it and then come back.
Delivery Communication Comments
They rang me the week before delivery and then again an hour before they were due to arrive
Volkswagen T-Roc
Coz
01/09/2023
01/09/2023
10 / 10
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Coz of , who had a new VW T-Roc Hatchback (2022 on) on 01/09/2023
Overall: 10 / 10
Volkswagen Golf Mk8 (2020-24)
Trina
01/09/2023
01/09/2023
6 / 10
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Trina of Birmingham, who had a new VW Golf Hatchback (2020 - 2024) on 01/09/2023
Overall: 6 / 10
Delivery Punctuality Comments
Called ahead to let me know of eta
Overall Punctuality Comments
Called ahead to let me know of eta
Cleanliness Comments
Really disappointed in the cleanliness of the car, it was obvious it had been sitting in an outdoor depot for a time, would of been nice if it had been washed prior to delivery
Damage Comments
Scuffs and scratches to the bodywork of car, which has been noted
Missing Comments
Service booklet, not sure if it was suppose to be provided
Improvements
Car has been washed and cleaned prior to delivery
Ford Fiesta (2021-24)
Steven
30/08/2023
30/08/2023
8 / 10
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Steven of Newcastle Upon Tyne, who had a new Ford Fiesta Hatchback (2021 - 2024) on 30/08/2023
Overall: 8 / 10
Delivery Person Comments
Dave who delivered the car was very canny and looked over the car himself with me.
Delivery Punctuality Comments
Delivery was late, meant to be between 9-5 but didn't arrive till after 6, had to work from home that day but when the car actually came i could have went into work.
Overall Punctuality Comments
Delivery was late, meant to be between 9-5 but didn't arrive till after 6, had to work from home that day but when the car actually came i could have went into work.
Cleanliness Comments
car was pretty much spotless, was abit dirty on the outside due to the drive up from Kent but that is expected due to the bad weather.
Damage Comments
car was in perfect condition
Dealer Service Comments
Like i saiad the only problem was the delivery time.
Overall Comments
car was spot on, came abet later than expected as it didn't arrive till 6:15pm but it wasn't too bad.
Improvements
Nothing
Cupra Leon Pre-current
Jason
29/08/2023
29/08/2023
10 / 10
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Jason of Leamington Spa, who had a new Cupra Leon Hatchback (2020 - 2024) on 29/08/2023
Overall: 10 / 10
Delivery Person Comments
Delivery driver was helpful, keen to also check the car, showed me how it worked.
Delivery Punctuality Comments
Called in good time and arrived in the time slot.
Overall Punctuality Comments
Called in good time and arrived in the time slot.
Cleanliness Comments
Pristine, driver left all the original paper under the pedals etc as to not mess up the floor.
Dealer Service Comments
Seems fine.
Overall Comments
Easy process, all I had to do was wait for a call. :)
Delivery Communication Comments
Hard to think of ways to make it better, other than giving slot prior to the day (but the documentation sent beforehand explained that this wouldn't happen).
Missing Comments
No, nothing seems to be missing - but I don't have a copy of the form. Not sure if I'm supposed to - if not then great! :)
Improvements
Nothing to suggest. :)
Renault Clio (2019-23)
Karl
16/08/2023
16/08/2023
8 / 10
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Karl of Manchester, who had a new Renault Clio Hatchback (2019 - 2023) on 16/08/2023
Overall: 8 / 10
Hyundai Tucson (2020-25)
11/08/2023
11/08/2023
8 / 10
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of , who had a new Hyundai Tucson Estate (2020 - 2025) on 11/08/2023
Overall: 8 / 10
Delivery Person Comments
Very friendly, phoned in advance, knowledgeable about the car features.
Cleanliness Comments
The body had been rained on and had some marks, the delivery driver did offer to take it to a car wash for us.
Overall Comments
On time and friendly and did a good hand over.
Improvements
no complaints
Nissan Juke (2019-24)
Mike
11/08/2023
11/08/2023
8 / 10
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Mike of Tadworth, who had a new Nissan Juke Hatchback (2019 - 2024) on 11/08/2023
Overall: 8 / 10
Seat Ibiza
02/08/2023
02/08/2023
8 / 10
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of , who had a new Seat Ibiza Hatchback (2021 on) on 02/08/2023
Overall: 8 / 10
Volkswagen Tiguan (2021-23) pre-current
Clare
27/07/2023
27/07/2023
8 / 10
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Clare of Sheffield , who had a new VW Tiguan Estate Special Edition (2021 - 2023) on 27/07/2023
Overall: 8 / 10
Delivery Person Comments
Pleasant chap, called ahead and was bang on time
Delivery Punctuality Comments
Bang on time , called 1 hr before
Overall Punctuality Comments
Bang on time , called 1 hr before
Cleanliness Comments
It was delivered on a trailer but from its test run the wheel arches and sills were filthy , rest of car clean.
Dealer Service Comments
Could never get in touch with same person, trying to add maintenance on a struggle
Overall Comments
They made a mistake and delivered 24 hrs late, but the delivery driver was courteous and gone by 10am
Delivery Communication Comments
Longs were fantastic, vertu were crap
Improvements
Deliver on day you are supposed to Vertu.
Volkswagen Golf Mk8 (2020-24)
Pops
14/07/2023
14/07/2023
10 / 10
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Pops of Whitley Bay, who had a new VW Golf Hatchback (2020 - 2024) on 14/07/2023
Overall: 10 / 10
Delivery Person Comments
Decent chap who explained everything.
Delivery Punctuality Comments
No issues at all. Contacted us prior to attending which was helpful.
Overall Punctuality Comments
No issues at all. Contacted us prior to attending which was helpful.
Cleanliness Comments
As new.
Damage Comments
Clean car
Dealer Service Comments
No issues
Overall Comments
This is our fourth lease car obtained via Lings and the service has always been the same. Seemless and faultless
Delivery Communication Comments
Fourth lease car from Lings. Always very good service. Provided the price is competitive I see no reason to go elsewhere.
Improvements
Nothing
Volkswagen Golf Mk8 (2020-24)
Pete
07/07/2023
07/07/2023
8 / 10
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Pete of Bradford, who had a new VW Golf Hatchback (2020 - 2024) on 07/07/2023
Overall: 8 / 10
Dealer Service Comments
Unsure, I had nothing to do with the dealer directly.
Improvements
Nothing. Perfect
Nissan Juke (2019-24)
30/06/2023
30/06/2023
8 / 10
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of , who had a new Nissan Juke Hatchback (2019 - 2024) on 30/06/2023
Overall: 8 / 10
Overall Comments
Only complaint had been given delivery date of 29th and got a call to say it would be 30th. It was delivered first thing as requested
Improvements
Confirmation of delivery date
Audi A6 Estate
Peter
16/06/2023
16/06/2023
8 / 10
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Peter of Newcastle-upon-Tyne, who had a new Audi A6 Avant (2018 - 2023) on 16/06/2023
Overall: 8 / 10
Delivery Punctuality Comments
I had to call the dealer to obtain a delivery time. They were very helpful but I would have preferred it if they had given a time estimate themselves prior to the day or earlier in the day.
Overall Punctuality Comments
I had to call the dealer to obtain a delivery time. They were very helpful but I would have preferred it if they had given a time estimate themselves prior to the day or earlier in the day.
Improvements
Provide a delivery time estimate from the dealer
Volkswagen Tiguan (2021-23) pre-current
Ann
08/06/2023
08/06/2023
8 / 10
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Ann of BRISTOL, who had a new VW Tiguan Estate Special Edition (2021 - 2023) on 08/06/2023
Overall: 8 / 10
Delivery Person Comments
Really nice guy and showed me how most of the stuff worked
Delivery Punctuality Comments
Delivery was ok but did have to spend all day at home not knowing until 1 hour before it arrived at 5pm
Overall Punctuality Comments
Delivery was ok but did have to spend all day at home not knowing until 1 hour before it arrived at 5pm
Cleanliness Comments
As it was driven from afar there were a few dirty marks and a couple of chips on the drivers door, this was probably there before the car set off and I think should of been sorted! all noted with the delivery driver!
Damage Comments
Slightly as above, couple chips
Improvements
maybe an estimate time for delivery, just something that we could work around
I know the driver rings 1 hour before but would be a help if we had an estimate time, maybe when it has left the dealer as this one was a 4 hour drive to get to us!
Suzuki S-Cross
02/06/2023
02/06/2023
2 / 10
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of Burton-On-Trent, who had a new Suzuki S-Cross Hatchback (2021 on) on 02/06/2023
Overall: 2 / 10
Delivery Person Comments
Pleasant gentleman, but didn't have time to have a conversation with me ie help me with my questions and made me feel like I was inconveniencing him and holding him up. This wasn't like my previous car handovers.
Delivery Punctuality Comments
Delivery was very late in the day at 7:30pm. I had requested an am delivery.
Overall Punctuality Comments
Delivery was very late in the day at 7:30pm. I had requested an am delivery.
Dealer Service Comments
As above
Overall Comments
The car was delivered very late in the day at approx 7:30pm. The driver called at 6pm stating he would be about an hr. When the car was delivered the handover experience was extremely disappointing as the driver just wanted to leave. He never showed me anything on the car ie how it works or set up mobile or phone when I asked. His reply was just Google it, there are your accessories ie book and wheel nuts. Any issues contact your lease co or the dealership. He couldn't wait to get away.
Improvements
Earlier delivery times to allow drivers to provide some assistance to answer questions.
Skoda Octavia Estate (2020-24)
Chris
05/06/2023
05/06/2023
10 / 10
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Chris of Lenzie, who had a new Skoda Octavia Estate (2020 - 2024) on 05/06/2023
Overall: 10 / 10
Skoda Kodiaq Estate (2021-24)
Dawn
25/05/2023
25/05/2023
10 / 10
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Dawn of Crewe, who had a new Skoda Kodiaq Estate (2021 - 2024) on 25/05/2023
Overall: 10 / 10
Delivery Person Comments
Everything about the driver was first class
Overall Comments
Good communiction, very friendly and helpful
Hyundai Tucson (2020-25)
Simon
23/05/2023
23/05/2023
10 / 10
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Simon of Oakham, who had a new Hyundai Tucson Estate (2020 - 2025) on 23/05/2023
Overall: 10 / 10
Nissan Qashqai 2021 (2021-24)
Steph
20/04/2023
20/04/2023
8 / 10
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Steph of Inverurie, who had a new Nissan Qashqai Hatchback (2021 - 2024) on 20/04/2023
Overall: 8 / 10
Dealer Service Comments
Didn’t have any communication with the dealer.
Improvements
Nothing, all good!
Peugeot 2008 Estate
Debbie
02/05/2023
02/05/2023
2 / 10
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Debbie of Cramlington, who had a new Peugeot 2008 Estate (2019 - 2023) on 02/05/2023
Overall: 2 / 10
Delivery Person Comments
No real apology for no communication or lateness he then asked for a taxi number from us to call a taxi.
Delivery Punctuality Comments
latest delivery should have been 5.30pm arrived at 7.15pm.
Overall Punctuality Comments
latest delivery should have been 5.30pm arrived at 7.15pm.
Damage Comments
scratch to the driver door at the side.
Overall Comments
No communication at all on the day from the company or driver. No acknowledgement of my complaint so far, the car arrived at 7.15pm when should have been no later than 5.30pm. Car had no been washed and the driver seat was full of crumbs.
Improvements
Clear and frequent communication, arrive on time, clean car . A show or demonstration of the car functions as had to figure these out for myself.
Nissan Qashqai 2021 (2021-24)
Brian
05/05/2023
05/05/2023
8 / 10
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Brian of Sunderland, who had a new Nissan Qashqai Hatchback (2021 - 2024) on 05/05/2023
Overall: 8 / 10
Delivery Person Comments
Nice man
Delivery Punctuality Comments
Turned up on the dot
Overall Punctuality Comments
Turned up on the dot
Cleanliness Comments
Spotless
Damage Comments
Non
Overall Comments
Exceptional service
Delivery Communication Comments
Very good
Missing Comments
Nowt
Peugeot 3008 (2020-24)
Katie
03/05/2023
03/05/2023
6 / 10
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Katie of London, who had a new Peugeot 3008 Estate (2020 - 2024) on 03/05/2023
Overall: 6 / 10
Cleanliness Comments
The car had been jetwashed but this means that there are watermarks all over the car!! Not a big deal though, but did make it hard to identify if there were any little dings.
Delivery Communication Comments
the dealer sent a tracking message but it hadn't left, hadn't left, hadn't left - ring on the doorbell!
Missing Comments
The triangle but we queried it and it wasn't supposed to be there
Improvements
An estimated time might have been helpful to plan our day in advance but not a huge deal!
Volkswagen Tiguan (2020-23) pre-current
David
26/04/2023
26/04/2023
10 / 10
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David of Halifax, who had a new VW Tiguan Estate (2020 - 2023) on 26/04/2023
Overall: 10 / 10
Improvements
nothing
Renault Captur (2020-2024) (2019-24)
Craig
24/04/2023
24/04/2023
10 / 10
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Craig of Blairgowrie, who had a new Renault Captur Hatchback (2019 - 2024) on 24/04/2023
Overall: 10 / 10
Citroen C3 (2020-24)
Chris
21/04/2023
21/04/2023
10 / 10
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Chris of Pickering , who had a new Citroen C3 Hatchback (2020 - 2024) on 21/04/2023
Overall: 10 / 10
Delivery Person Comments
Good
Delivery Punctuality Comments
Good was really early 715
Overall Punctuality Comments
Good was really early 715
Cleanliness Comments
Good but no matts inside
Damage Comments
No damage
Dealer Service Comments
Good
Overall Comments
Good
Delivery Communication Comments
Text the night before confirming
Missing Comments
No
Improvements
After 8am would be better
Disappointed no matts in car
Disappointed no welcome kit with key rings ice scraper screen wash tablet hi vis jacket etc
Hyundai Tucson (2020-25)
Gary
20/04/2023
20/04/2023
10 / 10
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Gary of Benfleet, who had a new Hyundai Tucson Estate (2020 - 2025) on 20/04/2023
Overall: 10 / 10
Delivery Person Comments
Delivery guy was nice and polite, no issues at all. Didnt actually smell him which is a good thing I think :)
Delivery Punctuality Comments
Delivery driver kept me upto date via calls and txt messages, perfect timing.
Overall Punctuality Comments
Delivery driver kept me upto date via calls and txt messages, perfect timing.
Cleanliness Comments
Was delivered on the back of a transporter so had some dust and it was raining on and off so not 100% clean but not dirty. Inside was as clean as you would expect with a new car, paper mats on floor etc.
Damage Comments
All good, checked inside and out.
Dealer Service Comments
NJo issues at all.
Overall Comments
Contacted by email to confirm date, all agreed over a couple of mails. Painless.
Delivery Communication Comments
Kept informed at all times, was a painless experiance.
Improvements
None that I can think of, good job all round.
Suzuki S-Cross
Rod
12/04/2023
12/04/2023
8 / 10
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Rod of West Yorkshire, who had a new Suzuki S-Cross Hatchback (2021 on) on 12/04/2023
Overall: 8 / 10
Delivery Punctuality Comments
Delivery was later than initially expected but guaranteed for the day irrespective of time
Overall Punctuality Comments
Delivery was later than initially expected but guaranteed for the day irrespective of time
Dealer Service Comments
Wrong reg, delivery date missed, no contact on day delivery missed
Overall Comments
Had contact from delivery driver on route with accurate ETA
Volkswagen T-Roc
Michelle
12/04/2023
12/04/2023
8 / 10
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Michelle of Thirsk, who had a new VW T-Roc Hatchback (2022 on) on 12/04/2023
Overall: 8 / 10
Delivery Person Comments
Very good
Delivery Punctuality Comments
Good there were road works
Overall Punctuality Comments
Good there were road works
Cleanliness Comments
Very good
Damage Comments
No damage
Overall Comments
Very good
Delivery Communication Comments
Very good
Missing Comments
Only got a hand book and delivery note
Improvements
Nothing
Volkswagen Polo
Carly
06/04/2023
06/04/2023
10 / 10
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Carly of IPSWICH, who had a new VW Polo Hatchback (2021 on) on 06/04/2023
Overall: 10 / 10
Delivery Person Comments
Took car off truck, drove into my drive and showed me round the car
Delivery Punctuality Comments
Morning as requested
Overall Punctuality Comments
Morning as requested
Cleanliness Comments
Great
Damage Comments
Perfect
Overall Comments
Quick, morning delivery and friendly and helpful gentleman
Volkswagen Tiguan (2020-23) pre-current
Scott
29/03/2023
29/03/2023
8 / 10
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Scott of Norwich, who had a new VW Tiguan Estate (2020 - 2023) on 29/03/2023
Overall: 8 / 10
Delivery Person Comments
Jason was great, well presented and approachable.
Delivery Punctuality Comments
We received a message on the morning of the delivery stating a rough time and then a further call when the driver was a few minutes away.
Overall Punctuality Comments
We received a message on the morning of the delivery stating a rough time and then a further call when the driver was a few minutes away.
Cleanliness Comments
Car was very clean and 'like new'.
Overall Comments
Car arrived on a trailer with only 9 miles on the clock. We weren't offered a talk through of some of the features as I guess it was assumed we already knew these details. Would of been nice to have been shown a few things.
Improvements
Nothing! It was a very good experience!
Audi Q2 Estate
Gordon
31/03/2023
31/03/2023
8 / 10
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Gordon of Glasgow, who had a new Audi Q2 Estate (2020 on) on 31/03/2023
Overall: 8 / 10
Audi Q2 Estate
Gordon
31/03/2023
31/03/2023
8 / 10
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Gordon of Glasgow, who had a new Audi Q2 Estate (2020 on) on 31/03/2023
Overall: 8 / 10
Volkswagen Touareg Estate
Craig
03/04/2023
03/04/2023
8 / 10
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Craig of Gateshead, who had a new VW Touareg Diesel Estate (2018 - 2023) on 03/04/2023
Overall: 8 / 10
Damage Comments
Just the tiny you already know about.
Dealer Service Comments
Maybe being unfair. You got to deal with them. Didn't seem to go out of their way re delivery especially as they insisted had to be done and dusted by end of March.
Overall Comments
Annoyed by lack of helpfulness of dealer!
Volkswagen Tiguan (2020-23) pre-current
Mark
30/03/2023
30/03/2023
10 / 10
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Mark of Birmingham, who had a new VW Tiguan Estate (2020 - 2023) on 30/03/2023
Overall: 10 / 10
Delivery Person Comments
The delivery man was super friendly and helpful.
Overall Comments
The care was delivered at 8.45am, so I was very pleased.
Missing Comments
I signed a delivery form but I wasn't given a copy. There is an owner's manual in the glove box but I haven't seen a separate warranty book.
Nissan Qashqai 2021 (2021-24)
Fareed
22/02/2023
22/02/2023
10 / 10
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Fareed of Salford, who had a new Nissan Qashqai Hatchback (2021 - 2024) on 22/02/2023
Overall: 10 / 10
Volkswagen Tiguan (2020-23) pre-current
Emma
21/03/2023
21/03/2023
10 / 10
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Emma of Southport, who had a new VW Tiguan Estate (2020 - 2023) on 21/03/2023
Overall: 10 / 10
Skoda Kamiq Hatchback (2019-23)
Matt
17/03/2023
17/03/2023
10 / 10
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Matt of Beckenham, who had a new Skoda Kamiq Hatchback (2019 - 2023) on 17/03/2023
Overall: 10 / 10
Missing Comments
I think the Kamiq is supposed to have a removeable torch in the boot. I also didn’t get a warranty book (I don’t think so anyway) or a delivery form. I just signed the delivery guy’s phone.
Improvements
Was a bit rushed - he was eager to catch a train for his next assignment. Also didn’t get any paperwork re the delivery - just signed his phone.
Seat Arona
Claire
17/03/2023
17/03/2023
10 / 10
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Claire of Warrington, who had a new Seat Arona Hatchback (2021 on) on 17/03/2023
Overall: 10 / 10
Delivery Person Comments
He was a lovely bloke! Sorry I didn't do a sniff test.
Delivery Punctuality Comments
Right on time
Overall Punctuality Comments
Right on time
Overall Comments
Car delivered on a date which suited me. Good communication.
Volkswagen ID.3
15/03/2023
15/03/2023
4 / 10
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of , who had a new VW ID.3 Hatchback (2020 - 2023) on 15/03/2023
Overall: 4 / 10
Delivery Person Comments
no problems whatsoever with the driver - none of this is a criticism of him
Delivery Punctuality Comments
Firstly the delivery was a day later then originally booked so that is irritating - my insurance will now expire a day before the end of the lease.
Was given no timescale on the day initially and then you guys chased up and were told anytime between 9-5. The car eventually turned up just before 6pm. The driver rang an hour earlier to tell me he had to stop to get a top up charge as he had driven from Stockport and it was now out of charge.
Overall Punctuality Comments
Firstly the delivery was a day later then originally booked so that is irritating - my insurance will now expire a day before the end of the lease.
Was given no timescale on the day initially and then you guys chased up and were told anytime between 9-5. The car eventually turned up just before 6pm. The driver rang an hour earlier to tell me he had to stop to get a top up charge as he had driven from Stockport and it was now out of charge.
Cleanliness Comments
201 miles on a wet day down the motorway. Was covered in wet motorway film. Not happy. Impossible to examine the paintwork for flaws as it is covered in filth.
Damage Comments
Not as far as I can tell but it was delivered wet and unclean after 201 miles on the motorway and just as the light was fading.
Dealer Service Comments
Poor. I would have expected the car to be delivered fully charged and not after a 200 mile trip down the motorway. Car was delivered with 39% charge and then after I dropped the delivery driver off - goodness of my heart, we live out in the relative sticks - it was down to 20%.
Never had an electric car so somekind of handover would have been nice. This certainly wasn't was ever promised or mentioned so this is just something that would have been really welcomed by a 1st time electric car driver.
As it was the car was delivered dirty, out of charge and the keys - metaphorically - were thrown at me and I was left to get on with it. Not a stellar experience.
Overall Comments
(this is not any commentary on the guy who delivered the key - he was fine)
Bit pissed off with the whole delivery thing.
Delivery Communication Comments
was given no idea of delivery time until I chased. And it was nearly an hour late after that.
Missing Comments
But had no idea what I should expect to be delivered
Improvements
didn't feel the love. Don't deliver electric cars out of charge, don't deliver them after a long motorway journey.
Volkswagen T-Cross Estate (2019 on) (2019-24)
Lily
07/03/2023
07/03/2023
10 / 10
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Lily of Tyne and Wear, who had a new VW T-Cross Estate (2019 - 2024) on 07/03/2023
Overall: 10 / 10
Delivery Punctuality Comments
Rang me at 8.30 to say he was set to arrive at 11am. then rang again around 10.15 to say he was a little early and would arrive by 10.40. He then called back when he had arrived too to let me know he was offloading the car.
Overall Punctuality Comments
Rang me at 8.30 to say he was set to arrive at 11am. then rang again around 10.15 to say he was a little early and would arrive by 10.40. He then called back when he had arrived too to let me know he was offloading the car.
Overall Comments
The delivery driver was great. Very old school (his words!) as he showed me around the vehicle including inside going over the cars features.
Audi Q7 Estate
Adrian
01/03/2023
01/03/2023
8 / 10
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Adrian of Longfield, who had a new Audi Q7 Estate (2015 - 2019) on 01/03/2023
Overall: 8 / 10
Cleanliness Comments
Exterior was dirty due to rain on drive down
Missing Comments
Audi UTR camera system has not been fitted
Improvements
Ensure the car has everything fitted
Nissan Qashqai 2021 (2021-24)
Sas
28/02/2023
28/02/2023
8 / 10
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Sas of LLANELLI, who had a new Nissan Qashqai Hatchback (2021 - 2024) on 28/02/2023
Overall: 8 / 10
Cleanliness Comments
Covered in birds mess and windows dirty and dust on car
Missing Comments
Not sure if we were supposed to have had mats for car as would have thought they’d have been included.
Improvements
They could have Delivered a brand new car that looked shiny and new on the outside l not as thought it had been stored outdoors for months before being hired out and then not being cleaned ready for delivery to the new owner
Skoda Kodiaq Estate (2021-24)
Darryll
02/09/2022
02/09/2022
8 / 10
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Darryll of Oxfordshire, who had a new Skoda Kodiaq Estate (2021 - 2024) on 02/09/2022
Overall: 8 / 10
Cleanliness Comments
Dealer sticker on the rear windscreen and on boot which i removed. Dealers name on the number plate is enough.
Suzuki S-Cross
Jon
21/02/2023
21/02/2023
10 / 10
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Jon of Hertford, who had a new Suzuki S-Cross Hatchback (2021 on) on 21/02/2023
Overall: 10 / 10
Improvements
Car delivery all went smoothly - Thanks! And, this car included mats which our other personal lease cars have not had.
Volkswagen Tiguan (2020-23) pre-current
Ian
21/02/2023
21/02/2023
10 / 10
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Ian of Hartlepool, who had a new VW Tiguan Estate (2020 - 2023) on 21/02/2023
Overall: 10 / 10
Volkswagen Polo
Angela
16/02/2023
16/02/2023
8 / 10
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Angela of Loughton, who had a new VW Polo Hatchback (2021 on) on 16/02/2023
Overall: 8 / 10
Delivery Person Comments
Outstanding customer experience
Delivery Punctuality Comments
Called an hour before delivery
Overall Punctuality Comments
Called an hour before delivery
Cleanliness Comments
Perfect
Overall Comments
Was delivered on a truck so didn’t affect the mileage. Very helpful and showed me all the workings of the car before they left.
Improvements
Nothing! It was perfect
Audi A4 Estate
Ade
09/02/2023
09/02/2023
6 / 10
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Ade of Windsor, who had a new Audi A4 Avant on 09/02/2023
Overall: 6 / 10
Delivery Punctuality Comments
gave me an hours notice as requested
Overall Punctuality Comments
gave me an hours notice as requested
Cleanliness Comments
car covered in dust. Couldn't do a proper inspection
Damage Comments
on the wheel arch
Overall Comments
nice guy but didn't do a real handover. Just signed a mobile phone with no information given
Improvements
The car company needs to remember that they go through the car with a fine tooth comb at pick up yet they aren't doing this at delivery.
Skoda Kodiaq Estate (2021-24)
Ben
10/02/2023
10/02/2023
8 / 10
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Ben of Wrexham, who had a new Skoda Kodiaq Estate (2021 - 2024) on 10/02/2023
Overall: 8 / 10
Delivery Person Comments
Lovely Chap!
Volkswagen ID.3
09/02/2023
09/02/2023
8 / 10
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of , who had a new VW ID.3 Hatchback (2020 - 2023) on 09/02/2023
Overall: 8 / 10
Delivery Person Comments
Very good, friendly chap, was happy to go through all the settings etc if we wanted, showed me around the car and the stuff in the boot from the lease company. I took him to the train station 2 miles away so he could get home!
Cleanliness Comments
Very good inside, the delivery driver had paper on the floor and a seat cover. It was a winter day so unfortunately the outside of the car was quite dirty.
Overall Comments
Had a call an hour before delivery just to let me know.
Delivery Communication Comments
Brilliant comms, very quick, many thanks!
Volkswagen T-Cross Estate (2019 on) (2019-24)
Andy
07/02/2023
07/02/2023
8 / 10
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Andy of Livingston, who had a new VW T-Cross Estate (2019 - 2024) on 07/02/2023
Overall: 8 / 10
Delivery Person Comments
The delivery guy was very pleasant and happy to answer questions, I may have utilised him a little longer had we not been taking delivery in a bus stop. Although he had no other choice.
Delivery Punctuality Comments
Delivered around lunchtime. Called me around 12 noon to say would be 30 mins.
Overall Punctuality Comments
Delivered around lunchtime. Called me around 12 noon to say would be 30 mins.
Cleanliness Comments
Generally fine, hard to keep a car clean on a journey of that length, so needs a general exterior wash, but to be expected.
Damage Comments
Again due to the delivery location o would have liked a better chance to give the car a once over, as this proved difficult beside a busy main road.
Dealer Service Comments
I'm aware the new car market is in a difficult place, but a wait from order to delivery of 15 months was extreme from experiences of other people I know who have bought new in the last 2 years. It cost me personally close to £1000 to keep my existing lease, having factored in service, mot and general upkeep that wouldn't have been required had the delivery timescale been a little more reasonable. I work 24/7 365 in public transport, so getting a bus or train for a few weeks or months wasn't an option, and this meant after Seat finally refused further extensions beyond 7 months, I was out nearly £400 on a rental. It was a stressful experience in the end, and there was genuinely a point before Christmas where I considered walking away from the car, although I'm glad I stuck it out in the end.
Overall Comments
Found it a little bizarre that they sent the car on a 50 foot transporter to a private address. Meant I had to take delivery in a bus stop around the corner from my home as the transporter would never have made it out of my street.
Delivery Communication Comments
Car was delivered on the day requested, at a reasonable time. Would have been nice to have had a call that morning to say expect me today and even an estimated delivery window.
Missing Comments
No warranty book, but most information is online
Improvements
Called me earlier in the morning or day before to confirm delivery.
Volkswagen Polo
Gav
03/02/2023
03/02/2023
10 / 10
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Gav of Tyne And Wear, who had a new VW Polo Hatchback (2021 on) on 03/02/2023
Overall: 10 / 10
Audi Q5 Sportback (2020-25)
Sean
01/02/2023
01/02/2023
8 / 10
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Sean of Peterborough, who had a new Audi Q5 Diesel Sportback (2020 - 2025) on 01/02/2023
Overall: 8 / 10
Missing Comments
Not that I’m aware of!!
Improvements
Just knowing the day before a rough idea of time- it all just about worked but that was down to luck and a bit of flexibility.
Cupra Formentor Estate Pre-current
01/02/2023
01/02/2023
6 / 10
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of , who had a new Cupra Formentor Estate (2020 - 2024) on 01/02/2023
Overall: 6 / 10
Delivery Punctuality Comments
Updated on the day that arrival would be around 2pm , called beforehand and arrived on time
Overall Punctuality Comments
Updated on the day that arrival would be around 2pm , called beforehand and arrived on time
Cleanliness Comments
Had been driven 150 miles, inside a bit scruffy
Dealer Service Comments
Didn't deal direct
Overall Comments
On time, very ad hoc, basically chucked the keys at me and went - delivery person wasn't unpleasant though
Delivery Communication Comments
Clear communication with Guy
Missing Comments
Carpet mats and first aid kit (both should come as standard)
Seat Ibiza
Andy
31/01/2023
31/01/2023
8 / 10
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Andy of Hornchurch, who had a new Seat Ibiza Hatchback (2021 on) on 31/01/2023
Overall: 8 / 10
Cleanliness Comments
needs a wash
Overall Comments
on time and really friendly delivery driver
Skoda Kamiq Hatchback (2019-23)
Toby
28/01/2023
28/01/2023
8 / 10
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Toby of Darlington, who had a new Skoda Kamiq Hatchback (2019 - 2023) on 28/01/2023
Overall: 8 / 10
Missing Comments
No copy of delivery form
Volvo XC60 Estate
Karen
26/01/2023
26/01/2023
8 / 10
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Karen of East Horsley, who had a new Volvo XC60 Estate (2021 on) on 26/01/2023
Overall: 8 / 10
Delivery Person Comments
Tony, was lovely, got him a cup of tea
Cleanliness Comments
This was difficult, as the car was grubby, however, most of the spray on the car is from treacherous weather, it was not until it dried that I realised it was filthy - nothing a car wash could not fix
Damage Comments
I have to say NO, however, when using the Zebra Striped board - it would show Paint Rippling - it was all very PANTO ' there are no ripples' --- 'oh yes there are' and as I do not possess a 'show me the ripples Board' it is hard to replicate - although i do have photos
Dealer Service Comments
We have to be pragmatic - they guy had 5 or 6 cars on this transporter - the weather was awful
Delivery Communication Comments
Everyone was very good - and if it had just been the dirty car I would not have mentioned it
Missing Comments
All cars should be delivered with their own 'Ripple Board'
Improvements
i would really like my own Ripple Board - odd they are not on Amazon
Audi A4 Estate
Marty
13/01/2023
13/01/2023
8 / 10
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Marty of Orpington, who had a new Audi A4 Avant on 13/01/2023
Overall: 8 / 10
Volkswagen Polo
Clive
10/01/2023
10/01/2023
10 / 10
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Clive of KENT, who had a new VW Polo Hatchback (2021 on) on 10/01/2023
Overall: 10 / 10
Delivery Person Comments
Excellent
Improvements
Nothing, everything was good
Mazda 2 Hatchback (2019-23)
Carol
10/01/2023
10/01/2023
? / 10
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Audi A5 Sportback (2020-24)
Omar
26/10/2022
26/10/2022
8 / 10
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Omar of Tonbridge, who had a new Audi A5 Sportback (2020 - 2024) on 26/10/2022
Overall: 8 / 10
Missing Comments
Audi connect key code wasn't on the keys. it was finally found in the glove box, hiding,
Volkswagen Tiguan (2020-23) pre-current
Daz
04/01/2023
04/01/2023
8 / 10
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Daz of Pettswood, who had a new VW Tiguan Estate (2020 - 2023) on 04/01/2023
Overall: 8 / 10
Missing Comments
Iphone cable
Audi A4 Estate
Emma
30/12/2022
30/12/2022
10 / 10
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Emma of Southport, who had a new Audi A4 Avant on 30/12/2022
Overall: 10 / 10
Nissan Juke (2019-24)
Cath
23/12/2022
23/12/2022
10 / 10
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Cath of Pontefract, who had a new Nissan Juke Hatchback (2019 - 2024) on 23/12/2022
Overall: 10 / 10
Delivery Person Comments
Polite and courteous - waited until I checked the car over and explained controls
Overall Comments
I was contacted by the driver at approx 8.30 saying he was on his way with my new car and he arrived at approx 9a.m
Missing Comments
No car mats with this one
Improvements
Nothing - very smooth and hassle free.
Nissan Qashqai 2021 (2021-24)
Stu
23/12/2022
23/12/2022
10 / 10
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Stu of Thirsk , who had a new Nissan Qashqai Hatchback (2021 - 2024) on 23/12/2022
Overall: 10 / 10
Improvements
Nothing
Skoda Karoq Estate
Andrew
22/12/2022
22/12/2022
8 / 10
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Andrew of Plymouth, who had a new Skoda Karoq Estate (2022 on) on 22/12/2022
Overall: 8 / 10
Delivery Person Comments
Nice guy but always a bit random when they ask for a lift to local town bus station. Surely the company sorting this out should provide a taxi or whatever.
Improvements
Have driver not ask for a lift to local station? Seems harsh but the guy who picked up my old car on the same day came on the bus then walked. Which was much more convenient for me
Skoda Kodiaq Estate (2021-24)
Dominique
21/12/2022
21/12/2022
8 / 10
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Dominique of East Ilsley, who had a new Skoda Kodiaq Estate (2021 - 2024) on 21/12/2022
Overall: 8 / 10
Overall Comments
Good communication on dates and arrived as planned
Improvements
Nothing
Citroen C3 (2020-24)
Kathryn
19/12/2022
19/12/2022
8 / 10
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Kathryn of Sheffield, who had a new Citroen C3 Hatchback (2020 - 2024) on 19/12/2022
Overall: 8 / 10
Delivery Punctuality Comments
No ETA provided but arrived mid morning which I was happy with.
Overall Punctuality Comments
No ETA provided but arrived mid morning which I was happy with.
Delivery Communication Comments
Good communication from Lings and a note to say they were tryng to get an ETA. No communication from dealer.
Improvements
Dealer to provide ETA
Volvo XC90 Estate
Julian
25/11/2022
25/11/2022
10 / 10
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Julian of West Horsley, who had a new Volvo XC90 Diesel Estate (2015 on) on 25/11/2022
Overall: 10 / 10
Damage Comments
Small scratch, but it has polished out
Seat Ateca Estate
G
24/11/2022
24/11/2022
10 / 10
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G of South Croydon, who had a new Seat Ateca Estate (2020 - 2023) on 24/11/2022
Overall: 10 / 10
Delivery Person Comments
Super friendly guy, Barry, who was patient and answered all our questions.
Delivery Punctuality Comments
Spot on. And that was having to deal with the M25.
Overall Punctuality Comments
Spot on. And that was having to deal with the M25.
Cleanliness Comments
Show room condition.
Damage Comments
Tiny scratch on nearside door. All recorded and noted on paperwork. Spotless apart from tiny scratch.
Dealer Service Comments
Aside from the communication of the driver, can't note too much about them.
Overall Comments
Great communication from the chap who was delivering the car. Keep me posted with ETA until he arrived.
Delivery Communication Comments
Outstanding service from start to finish. Loved the banter and relaxed style.
Improvements
None. It was a much better experience dealing with Ling that going direct as I've done before.
Nissan Qashqai 2021 (2021-24)
Donna
16/11/2022
16/11/2022
8 / 10
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Donna of Manchester, who had a new Nissan Qashqai Hatchback (2021 - 2024) on 16/11/2022
Overall: 8 / 10
Volkswagen Taigo
17/11/2022
17/11/2022
8 / 10
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of Newcastle Upon Tyne, who had a new VW Taigo Hatchback (2021 on) on 17/11/2022
Overall: 8 / 10
Seat Leon
Christine
14/11/2022
14/11/2022
10 / 10
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Christine of London, who had a new Seat Leon Hatchback (2020 on) on 14/11/2022
Overall: 10 / 10
Audi A1 Sportback
Paul
11/11/2022
11/11/2022
10 / 10
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Paul of Cheslyn Hay, who had a new Audi A1 Sportback (2018 - 2020) on 11/11/2022
Overall: 10 / 10
Missing Comments
Polite and well presented Delivery Team
Nissan Qashqai 2021 (2021-24)
Glenn
16/11/2022
16/11/2022
8 / 10
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Glenn of King\'s Lynn, who had a new Nissan Qashqai Hatchback (2021 - 2024) on 16/11/2022
Overall: 8 / 10
Delivery Person Comments
very pleasant young man
Cleanliness Comments
just a bit dusty but acceptable
Improvements
nothing to add
Hyundai Tucson (2020-25)
Maxy Boy
16/11/2022
16/11/2022
8 / 10
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Maxy Boy of Newcastle Upon Tyne, who had a new Hyundai Tucson Estate (2020 - 2025) on 16/11/2022
Overall: 8 / 10
Delivery Person Comments
Wasn't the most helpful bloke in the world and seemed a bit keen to move onto the next delivery.
Damage Comments
Having done an initial inspection with the delivery driver i couldn't see anything, but about an hour later my fiancee noticed a tiny scratch/dent on the front right door (we hadn't driven it anywhere by this point). Kicking myself because we didn't notice it at first and I did give it a thorough look over initially. The scratch is hardly noticeable though so we're ok with it.
Overall Comments
Arrived first thing at 8.30am and gave good notice
Improvements
I think communications from the supplying dealer could have been better. The delivery driver did his job but nothing above and beyond, as mentioned above he seemed keen to just show the basic controls and move on to the next job.
Kia Sportage Estate
Stan
04/11/2022
04/11/2022
8 / 10
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Stan of Rochdale, who had a new Kia Sportage Estate (2021 on) on 04/11/2022
Overall: 8 / 10
Delivery Person Comments
Clean and presentable
Delivery Punctuality Comments
It was delivered a little before the time they said it would be
Overall Punctuality Comments
It was delivered a little before the time they said it would be
Missing Comments
No mats in car, handbook and service book just loose not in a pack
Kia Sportage Estate
Simon
03/11/2022
03/11/2022
8 / 10
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Simon of Sheffield, who had a new Kia Sportage Estate (2021 on) on 03/11/2022
Overall: 8 / 10
Damage Comments
2 small scratches which were noted on the delivery form
Hyundai Tucson (2020-25)
Bev
02/11/2022
02/11/2022
10 / 10
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Bev of Southport, who had a new Hyundai Tucson Estate (2020 - 2025) on 02/11/2022
Overall: 10 / 10
Delivery Person Comments
Smartly dressed pleasant attitude
Dealer Service Comments
I had a query and the driver rang the supplier who double checked and was really helpful and very polite and rang back with the answer promptly
Overall Comments
Really pleasant helpful guy polite and went out of his way to help
Delivery Communication Comments
Rang let me know eta. Arrived on time.
Improvements
Apart from bringing some cake nothing it was a smooth easy and positive experience
Renault Clio (2019-23)
Karen
01/11/2022
01/11/2022
8 / 10
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Karen of Darlington , who had a new Renault Clio Hatchback (2019 - 2023) on 01/11/2022
Overall: 8 / 10
Cleanliness Comments
Bad weather meant the outside wasn’t immaculate but not a problem
Overall Comments
Phone call first thing with ETA arrived exactly when he said
Delivery Communication Comments
Expected delivery date was changed with only a few days notice which was a bit inconvenient
Improvements
Delivered on original delivery day
Volkswagen ID.4
Stephanie
31/10/2022
31/10/2022
10 / 10
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Stephanie of South Shields , who had a new VW ID.4 Electric Estate (2021 on) on 31/10/2022
Overall: 10 / 10
Kia Stonic Estate
Ben
28/10/2022
28/10/2022
10 / 10
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Ben of Sheffield, who had a new Kia Stonic Estate (2017 - 2020) on 28/10/2022
Overall: 10 / 10
Volkswagen Polo
Haz
25/10/2022
25/10/2022
8 / 10
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Haz of Manchester, who had a new VW Polo Hatchback (2021 on) on 25/10/2022
Overall: 8 / 10
Delivery Person Comments
Very friendly and informative
Overall Comments
We collected the car
Delivery Communication Comments
I had a few questions ahead of collection and they were quick to respond
Hyundai Tucson (2020-25)
Deborah
19/10/2022
19/10/2022
6 / 10
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Deborah of STEVENAGE, who had a new Hyundai Tucson Estate (2020 - 2025) on 19/10/2022
Overall: 6 / 10
Delivery Person Comments
Seemed to be in a hurry.
Cleanliness Comments
Some dirt from the drive from the dealership 150+ miles.
Damage Comments
Rear of the centre console damaged. Photo's taken and sent.
Dealer Service Comments
The PDI should have seen the centre console. They were not helpful with the registration question. Delivery method poor.
Overall Comments
Previous new vehicles delivered via transporter, this one driven from dealer some 150+ miles away. Also used to be able to choose a registration from a batch with the dealer but not this time, get what you get.
Improvements
See above comments. Lings were very good.
Kia Sportage Estate
Louise
24/10/2022
24/10/2022
6 / 10
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Louise of Bradford, who had a new Kia Sportage Estate (2021 on) on 24/10/2022
Overall: 6 / 10
Delivery Person Comments
As above
Delivery Punctuality Comments
Last minute- waited all day!
Overall Punctuality Comments
Last minute- waited all day!
Cleanliness Comments
Spattered on outside - from drive clearly and messy on floor inside driver door and a bit on passenger floor.
Dealer Service Comments
Poor communication about delivery time and lack of knowledge about car not useful
Overall Comments
Bit messy inside driver floor- no paper or mat down. Delivered about 5.15pm with a 'drop' of fuel in and delivery guy knew nothing about the car which was a bit disappointing. Very pleasant fella but clueless!
Delivery Communication Comments
Good with Ling- none with delivery person until 30mins before dropping it off.
Improvements
Have mats/paper on floor, let us know when to expect it, have some basic knowledge of workings of car.
Nissan Qashqai 2021 (2021-24)
John
19/10/2022
19/10/2022
10 / 10
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John of Choppington, who had a new Nissan Qashqai Hatchback (2021 - 2024) on 19/10/2022
Overall: 10 / 10
Hyundai i10 (2020-23)
Graeme
17/10/2022
17/10/2022
8 / 10
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Graeme of Aberdeenshire , who had a new Hyundai i10 Hatchback (2020 - 2023) on 17/10/2022
Overall: 8 / 10
Missing Comments
Not that I know of.
Improvements
Your role is dictated by the manufacturer and dealership so couldn’t ask for anything more.
Mg MG5
Kevin
11/10/2022
11/10/2022
8 / 10
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Kevin of Exeter, who had a new Mg MG5 Electric Estate (2020 - 2023) on 11/10/2022
Overall: 8 / 10
Dealer Service Comments
No interaction with the dealer other than the delivery
Improvements
Nothing comes to mind
Nissan Qashqai 2021 (2021-24)
Melanie
05/10/2022
05/10/2022
10 / 10
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Melanie of Nantwich, who had a new Nissan Qashqai Hatchback (2021 - 2024) on 05/10/2022
Overall: 10 / 10
Mercedes GLC Coupe (2020-24)
Simon
03/10/2022
03/10/2022
10 / 10
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Simon of Wedmore, who had a new Mercedes GLC AMG Coupe Special Edition (2020 - 2024) on 03/10/2022
Overall: 10 / 10
Delivery Person Comments
The delivery person was extremely friendly and professional. He arrived on time and gave me a great intro to the vehicle and its functionality.
Delivery Punctuality Comments
Bang on time!
Overall Punctuality Comments
Bang on time!
Cleanliness Comments
A few dead flies, but the driver made sure that it was in excellent condition
Dealer Service Comments
The desaler was responsive and professional
Overall Comments
Delivery was completely painless. It was a great experience, on time, friendly and efficient.
Delivery Communication Comments
Delivery date was agreed and everything ran smoothly
Improvements
Apart from perhaps having the car arrive on a trailer, nothing could have been better
Dacia Jogger Estate
Stuart
28/09/2022
28/09/2022
10 / 10
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Stuart of Dundee, who had a new Dacia Jogger Estate (2022 - 2022) on 28/09/2022
Overall: 10 / 10
Toyota C-HR (2019-24)
Melissa
26/09/2022
26/09/2022
10 / 10
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Melissa of MEOPHAM, who had a new Toyota C-HR Hatchback (2019 - 2024) on 26/09/2022
Overall: 10 / 10
Improvements
nothing
Volkswagen Polo
Niall
20/09/2022
20/09/2022
10 / 10
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Niall of , who had a new VW Polo Hatchback (2021 on) on 20/09/2022
Overall: 10 / 10
Delivery Person Comments
Very friendly, chatty and helpful
Delivery Punctuality Comments
Called ahead and arrived on time.
Overall Punctuality Comments
Called ahead and arrived on time.
Missing Comments
Is warranty book maybe online? May have received in emails
Improvements
No issues with physical delivery of car.
Ford Fiesta (2021-24)
Marc
13/09/2022
13/09/2022
10 / 10
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Marc of Coventry, who had a new Ford Fiesta Hatchback (2021 - 2024) on 13/09/2022
Overall: 10 / 10
Skoda Octavia Estate (2020-24)
Hugh
05/08/2022
05/08/2022
8 / 10
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Hugh of Newcastle, who had a new Skoda Octavia Estate (2020 - 2024) on 05/08/2022
Overall: 8 / 10
Dealer Service Comments
I wish they didn't put an "All Electric" sticker on the car when it isn't an electric car.
Overall Comments
Excellent service.
Hyundai Tucson (2020-25)
Matt
06/09/2022
06/09/2022
8 / 10
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Matt of Lincoln, who had a new Hyundai Tucson Estate (2020 - 2025) on 06/09/2022
Overall: 8 / 10
Delivery Person Comments
Young lad who wasn’t overly interested from what I could tell. Later found out he was anxious about how he was going to get back to his origin. I took him to the best train station for his journey requirements and he seemed a lot happier thereafter.
These delivery companies need to do more in this area.
Delivery Punctuality Comments
Neither early or too late. No contact from driver before delivery but later found out the office had given him the wrong number.
Overall Punctuality Comments
Neither early or too late. No contact from driver before delivery but later found out the office had given him the wrong number.
Dealer Service Comments
Not terrible but not great.
I had to chase up with them myself to get an idea of timescales.
Delivery Communication Comments
Very good from the team at Ling.
A bit left to be desired from the dealer.
Improvements
Nothing much else you can do more or better. The dealers are often the sticking point.
Volkswagen Tiguan (2020-23) pre-current
Adam
09/09/2022
09/09/2022
10 / 10
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Adam of Swansea, who had a new VW Tiguan Estate (2020 - 2023) on 09/09/2022
Overall: 10 / 10
Delivery Person Comments
No dramas - quick and efficient.
Dealer Service Comments
Additional plates delivered as requested - brilliant.
Overall Comments
Receive a call from the delivery driver the day before to confirm arrangements - very good
Delivery Communication Comments
Receive a call from the delivery driver the day before to confirm arrangements - very good
Missing Comments
Additional plates delivered as requested - brilliant.
Improvements
Nothing to say - all very good.
Nissan Qashqai 2021 (2021-24)
Angus
06/09/2022
06/09/2022
8 / 10
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Angus of , who had a new Nissan Qashqai Hatchback (2021 - 2024) on 06/09/2022
Overall: 8 / 10
Delivery Person Comments
Nice guy.
Delivery Punctuality Comments
Arrived the minute he said he would.
Overall Punctuality Comments
Arrived the minute he said he would.
Damage Comments
2 small scratches caused by stone chips.
Overall Comments
Arrived when he said he would. Very good after a 500 mile journey.
Delivery Communication Comments
Excellent communication from day one.
Mercedes GLB Estate (2019-23)
Sahem
06/09/2022
06/09/2022
8 / 10
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Sahem of Middlesex, who had a new Mercedes Glb AMG Estate (2019 - 2023) on 06/09/2022
Overall: 8 / 10
Volkswagen T-Roc
Natalie
05/09/2022
05/09/2022
8 / 10
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Natalie of Whittington, who had a new VW T-Roc Hatchback (2022 on) on 05/09/2022
Overall: 8 / 10
Delivery Person Comments
Really lovely chap who made sure I was happy with everything before he left.
Overall Comments
Friendly driver who called in advance.
Missing Comments
I don’t have a warranty book or details of the servicing package I added
Hyundai Tucson (2020-25)
Brad
15/08/2022
15/08/2022
8 / 10
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Brad of Bristol, who had a new Hyundai Tucson Estate (2020 - 2025) on 15/08/2022
Overall: 8 / 10
Missing Comments
No Mats
Hyundai Tucson (2020-25)
Paul
09/08/2022
09/08/2022
8 / 10
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Paul of Liverpool, who had a new Hyundai Tucson Estate (2020 - 2025) on 09/08/2022
Overall: 8 / 10
Delivery Person Comments
Excellent advertisement for the company, great guy!
Cleanliness Comments
New car, so clean inside. Slightly soiled in places, but nothing to be too picky about
Overall Comments
Great communication from start to finish
Mazda 2
Martin
09/08/2022
09/08/2022
8 / 10
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Martin of Coventry, who had a new Mazda MAZDA2 Hybrid Hatchback (2022 - 2024) on 09/08/2022
Overall: 8 / 10
Volkswagen Polo
John
29/07/2022
29/07/2022
8 / 10
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John of Falkirk, who had a new VW Polo Hatchback (2021 on) on 29/07/2022
Overall: 8 / 10
Ford Kuga Estate (2019-23)
Janice
27/07/2022
27/07/2022
8 / 10
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Janice of Newcastle Upon Tyne, who had a new Ford Kuga Estate (2019 - 2023) on 27/07/2022
Overall: 8 / 10
Overall Comments
It came at 7pm and I didn’t get a call until late afternoon when I had waited in all day
Improvements
Better communication about timeframes and clearer paperwork -
I didn’t sign anyghing
Nissan Micra (2017-22)
Louise
25/07/2022
25/07/2022
10 / 10
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Louise of Dunstable, who had a new Nissan Micra Hatchback Special Editions (2017 - 2022) on 25/07/2022
Overall: 10 / 10
Delivery Person Comments
Very friendly, non-smelly man
Delivery Punctuality Comments
Arrived at about 10.30am
Overall Punctuality Comments
Arrived at about 10.30am
Cleanliness Comments
Spotless
Overall Comments
Fabulous!! It arrived on a truck and the driver called ahead to let me know when he would be arriving.
Delivery Communication Comments
Couldn't fault it
Improvements
Nothing
Nissan Qashqai 2021 (2021-24)
Jim
22/07/2022
22/07/2022
8 / 10
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Jim of Liverpool, who had a new Nissan Qashqai Hatchback (2021 - 2024) on 22/07/2022
Overall: 8 / 10
Delivery Person Comments
A pleasant guy with an efficient manner
Delivery Punctuality Comments
Spot-on with delivery time
Overall Punctuality Comments
Spot-on with delivery time
Cleanliness Comments
Spotless
Overall Comments
A phone call the night before delivery to arrange a drop-off time was all that was needed to complete the deal. It arrived as agreed by a friendly guy who talked me through some of the basics, and that was that.
Volkswagen T-Roc
Katie
12/07/2022
12/07/2022
10 / 10
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Katie of Hassocks, who had a new VW T-Roc Hatchback (2022 on) on 12/07/2022
Overall: 10 / 10
Volvo XC60 Estate
Alex
18/07/2022
18/07/2022
8 / 10
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Alex of London, who had a new Volvo XC60 Estate (2021 on) on 18/07/2022
Overall: 8 / 10
Nissan Juke (2019-24)
Steve
06/07/2022
06/07/2022
8 / 10
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Steve of DartfordKent, who had a new Nissan Juke Hatchback (2019 - 2024) on 06/07/2022
Overall: 8 / 10
Audi A6 Saloon
Paul
07/07/2022
07/07/2022
10 / 10
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Paul of Gorebridge, who had a new Audi A6 Saloon (2018 - 2023) on 07/07/2022
Overall: 10 / 10
Kia XCeed Hatchback (2019-22)
Scott
07/07/2022
07/07/2022
6 / 10
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Scott of Glasgow, who had a new Kia Xceed Hatchback (2019 - 2022) on 07/07/2022
Overall: 6 / 10
Cleanliness Comments
Fairly dirty
Peugeot 208
Rob
06/07/2022
06/07/2022
? / 10
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Hyundai Tucson (2020-25)
Paul
27/06/2022
27/06/2022
10 / 10
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Paul of Oldham, who had a new Hyundai Tucson Estate (2020 - 2025) on 27/06/2022
Overall: 10 / 10
Delivery Person Comments
The two lads were very smart and friendly
Delivery Punctuality Comments
Was delivered on the day I picked had a phone call at 9am saying the car would be with me by 10 - 10:30 the car arrived at 10:30
Overall Punctuality Comments
Was delivered on the day I picked had a phone call at 9am saying the car would be with me by 10 - 10:30 the car arrived at 10:30
Overall Comments
Very happy with the delivery process all very easy and able to book a day that is convenient
Improvements
Nothing the communication was excellent everything run smoothly
Volkswagen Tiguan (2020-23) pre-current
Harry
27/06/2022
27/06/2022
10 / 10
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Harry of Rowlands Gill, who had a new VW Tiguan Estate (2020 - 2023) on 27/06/2022
Overall: 10 / 10
Delivery Person Comments
Friendly and professional. Helpful with the handover process.
Delivery Punctuality Comments
called before delivery to chack availability. Arrived as agreed.
Overall Punctuality Comments
called before delivery to chack availability. Arrived as agreed.
Dealer Service Comments
only interaction was with the delivery driver - other than that the car arrived clean and on the back of a trailer
Delivery Communication Comments
needed to change the initial offered date - no problem, easy to do.
Nissan Qashqai 2021 (2021-24)
Dave
20/06/2022
20/06/2022
8 / 10
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Dave of Liverpool, who had a new Nissan Qashqai Hatchback (2021 - 2024) on 20/06/2022
Overall: 8 / 10
Hyundai Tucson (2020-25)
Mark
17/06/2022
17/06/2022
8 / 10
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Mark of High Wycombe, who had a new Hyundai Tucson Estate (2020 - 2025) on 17/06/2022
Overall: 8 / 10
Improvements
delivered sooner- was 6 weeks later than expected
Mazda CX-5
Deb
24/06/2022
24/06/2022
? / 10
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Skoda Octavia Estate (2020-24)
Phil
23/06/2022
23/06/2022
6 / 10
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Phil of GATESHEAD, who had a new Skoda Octavia Estate (2020 - 2024) on 23/06/2022
Overall: 6 / 10
Delivery Person Comments
Wore a mask, informative not much detail about what had gone wrong the day before.
Delivery Punctuality Comments
Didn't arrive on day specified causing major inconvenience. No communication on the day at all.
Overall Punctuality Comments
Didn't arrive on day specified causing major inconvenience. No communication on the day at all.
Dealer Service Comments
Never dealt with supplying dealer
Overall Comments
Promised on 22/6 did not arrive, no inromation at all. Arrived 7.30am next day, not a convenient time
Delivery Communication Comments
Good communication up to the day when it wasn't delivered then no communication
Improvements
Delivered the car on the agreed date, when it wasn't some sort of update required. Don't think 7.30 am is an appropriate time to deliver, the next day and without warning
Volkswagen Taigo
Matt
23/06/2022
23/06/2022
8 / 10
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Matt of Benfleet, who had a new VW Taigo Hatchback (2021 on) on 23/06/2022
Overall: 8 / 10
BMW 3 Series Saloon
Neil
17/06/2022
17/06/2022
10 / 10
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Neil of HAVANT, who had a new BMW 3 Series Saloon Special Editions (2019 - 2022) on 17/06/2022
Overall: 10 / 10
Audi A1 Sportback
Alastair
20/06/2022
20/06/2022
10 / 10
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Alastair of Putney, who had a new Audi A1 Sportback (2018 - 2020) on 20/06/2022
Overall: 10 / 10
Volkswagen Golf Estate (2020 - 2023)
Drew
17/06/2022
17/06/2022
10 / 10
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Drew of Stockport, who had a new VW Golf Estate (2020 - 2023) on 17/06/2022
Overall: 10 / 10
Delivery Punctuality Comments
Brilliant
Overall Punctuality Comments
Brilliant
Cleanliness Comments
Very clean
Overall Comments
Very helpful delivery driver and went through car with me
Delivery Communication Comments
Excellent
Improvements
Nothing was spot on
BMW 7 Series Saloon
Shaun
17/06/2022
17/06/2022
? / 10
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Hyundai Kona (2021-23)
Hannah
15/06/2022
15/06/2022
8 / 10
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Hannah of Portsmouth, who had a new Hyundai Kona Electric Hatchback (2021 - 2023) on 15/06/2022
Overall: 8 / 10
Delivery Person Comments
He was very good and didn't smell despite it being a hot day
Delivery Punctuality Comments
5 minutes ahead of schedule!
Overall Punctuality Comments
5 minutes ahead of schedule!
Dealer Service Comments
They didn't take any notice of what you had told them about when I needed it (12th June) and just kept lying about it
Overall Comments
Was delivered slightly ahead of the time slot he estimated, he showed me some key features of the car
Improvements
The company could have delivered it when I needed it and when you had told them....but that is not your fault!
Skoda Scala (2019 - 2023)
Carolyn
09/06/2022
09/06/2022
8 / 10
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Carolyn of Shrewsbury, who had a new Skoda Scala Hatchback (2019 - 2023) on 09/06/2022
Overall: 8 / 10
Missing Comments
Vehicle handover documentation not filled in on owners manuel
No warranty book.
Kia Picanto (2017 - 2020) (2020-24)
Cheryl
27/05/2022
27/05/2022
8 / 10
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Cheryl of Ilminster, who had a new Kia Picanto Hatchback (2020 - 2024) on 27/05/2022
Overall: 8 / 10
Hyundai Tucson (2020-25)
Mandy
20/05/2022
20/05/2022
10 / 10
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Mandy of Stanford Le Hope, who had a new Hyundai Tucson Estate (2020 - 2025) on 20/05/2022
Overall: 10 / 10
Improvements
Nothing, everything was AAA*
Mazda CX-30
Jurgen
19/05/2022
19/05/2022
8 / 10
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Jurgen of Welwyn Garden City, who had a new Mazda CX-30 Hatchback (2020 on) on 19/05/2022
Overall: 8 / 10
Cleanliness Comments
some bugs on the front but all good otherwise
Missing Comments
car mats
Ford Puma (2019-24)
Lisa
19/05/2022
19/05/2022
8 / 10
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Lisa of Gateshead, who had a new Ford Puma Hatchback (2019 - 2024) on 19/05/2022
Overall: 8 / 10
Audi A1 Sportback
Ryan
17/05/2022
17/05/2022
10 / 10
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Ryan of Tyne And Wear, who had a new Audi A1 Sportback (2018 - 2020) on 17/05/2022
Overall: 10 / 10
Overall Comments
Gentlemen were very polite, friendly, and helpful.
Improvements
Everything was great!
Nissan Juke (2019-24)
Glen
10/05/2022
10/05/2022
10 / 10
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Glen of Leicester, who had a new Nissan Juke Hatchback (2019 - 2024) on 10/05/2022
Overall: 10 / 10
Improvements
Nothing everything was really smooth.
Nissan Juke (2019-24)
Andrew
16/05/2022
16/05/2022
10 / 10
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Andrew of Linlithgow, who had a new Nissan Juke Hatchback (2019 - 2024) on 16/05/2022
Overall: 10 / 10
Improvements
All spot on!
Toyota Yaris (2020-24)
Mike
12/05/2022
12/05/2022
8 / 10
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Mike of Stratford Upon Avon, who had a new Toyota Gr Yaris Hatchback (2020 - 2024) on 12/05/2022
Overall: 8 / 10
Delivery Person Comments
Barry was very pleasant and gave me some useful info about the car.
Delivery Punctuality Comments
He phoned me the evening before and again when he was an hour away. Top notch.
Overall Punctuality Comments
He phoned me the evening before and again when he was an hour away. Top notch.
Cleanliness Comments
The car had done over 200 miles on delivery and it had been raining so some dirt was to be expected.
Dealer Service Comments
The car was 7 - 10 days before I thought so, good news.
Overall Comments
The driver (Barry) rang me the evening before to confirm a few details and he rang me again when he was about an hour away.
Improvements
Cannot think of anything.
BMW X5 Estate
Geoff
12/05/2022
12/05/2022
8 / 10
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Geoff of Dunfermline, who had a new BMW X5 M Estate (2019 - 2023) on 12/05/2022
Overall: 8 / 10
Delivery Person Comments
Excellent Comms
Delivery Punctuality Comments
Ahead of time!
Overall Punctuality Comments
Ahead of time!
Cleanliness Comments
Spotless inside
Damage Comments
N/a thankfully
Dealer Service Comments
All done
Overall Comments
Excellent delivery and communication ahead of time!
Delivery Communication Comments
Spot on!
Improvements
Bottle of champagne ????
Ford Puma (2019-24)
Andy
09/05/2022
09/05/2022
8 / 10
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Andy of Northallerton, who had a new Ford Puma Hatchback (2019 - 2024) on 09/05/2022
Overall: 8 / 10
Ford Transit Custom 320 L1 Van
09/05/2022
09/05/2022
10 / 10
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of , who had a new Ford Transit Custom 320 L1 Diesel Fwd (2017 on) on 09/05/2022
Overall: 10 / 10
Delivery Person Comments
Really nice guy, friendly and the Van was perfect
Delivery Punctuality Comments
45 minutes later, but they let me know
Overall Punctuality Comments
45 minutes later, but they let me know
Cleanliness Comments
Looked great
Damage Comments
No
Dealer Service Comments
Very helpful and delivered on the date agreed
Overall Comments
Really happy with the delivery guys, they delivered on the day and although running slightly later, they called to let me know.
Delivery Communication Comments
Great communication
Improvements
Not much
Audi Q5 Estate (2020-24)
Helen
04/05/2022
04/05/2022
8 / 10
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Helen of Birtley, who had a new Audi Q5 Estate (2020 - 2024) on 04/05/2022
Overall: 8 / 10
Improvements
Issue were not dealers issue so nothing really.
Nissan Juke (2019-24)
Lee
29/04/2022
29/04/2022
8 / 10
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Lee of Chesterfield, who had a new Nissan Juke Hatchback (2019 - 2024) on 29/04/2022
Overall: 8 / 10
Improvements
A call in the morning from the delivery agent to confirm delivery, and an indication of maybe an am/pm slot would be great.
Audi Q5 Estate (2020-24)
David
28/04/2022
28/04/2022
2 / 10
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David of Bonnybridge, who had a new Audi Q5 Estate (2020 - 2024) on 28/04/2022
Overall: 2 / 10
Delivery Person Comments
Nice guy, but he took a route from his previous delivery that led him to a low bridge that his transporter was too tall to fit through! I ended up having to go and meet the driver about 1/2 mile from my home address!
Delivery Punctuality Comments
No updates. No ETA. Completely in the dark. This needs to be improved!
Overall Punctuality Comments
No updates. No ETA. Completely in the dark. This needs to be improved!
Cleanliness Comments
Car was dirty upon delivery. Not impressed. Also had bird droppings on the rear N/S quarterlight.
Dealer Service Comments
Didn't have any direct dealings with the dealer, but the lack of information being passed to Guy on Ling's team spoke volumes. Not a great customer experience.
Overall Comments
No updates. No SMS to advise of an estimated delivery time. Very poor service. This aspect actually let down the rest of the experience which had been extremely informative.
Delivery Communication Comments
Dealer wasn't interested in helping. Poor Guy had to try multiple different approaches to get me any kind of information. Guy / Lings - 5 out of 5. Dealer / Transport company 1 out of 5
Missing Comments
I don't appear to have a warranty book. Also I found it odd that the delivery driver didn't ask me for any proof of ID, nor did he have any paperwork (digital or otherwise) to record receipt of the delivery. A £55,000 car and he didn't even ask my name! I could've been anyone!
Improvements
Just provide more information! We live in a digital world and for no system to be deployed that allows customers to track a vehicle from dealership to point of delivery is simply astonishing. I get more information about orders I place on Amazon that are higher volume and lower value than a car purchase. Why do dealerships insist on living in the 1980's? Get with the programme!!!
Volkswagen Golf Mk8 (2020-24)
Rich
25/04/2022
25/04/2022
8 / 10
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Rich of Preston, who had a new VW Golf Hatchback (2020 - 2024) on 25/04/2022
Overall: 8 / 10
Delivery Person Comments
He was from the VW garage and was great at showing me how things worked in the car. Very friendly and helpful
Delivery Punctuality Comments
On time , good early delivery and also rang ahead
Overall Punctuality Comments
On time , good early delivery and also rang ahead
Cleanliness Comments
Clean, fantastic inside
Damage Comments
None noted
Overall Comments
Rang ahead, delivered early morning which was fantastic
Kia Niro Estate (2019-22)
Tim
26/04/2022
26/04/2022
10 / 10
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Tim of Consett, who had a new Kia Niro Estate (2019 - 2022) on 26/04/2022
Overall: 10 / 10
Skoda Kodiaq Estate (2021-24)
Simon
22/04/2022
22/04/2022
8 / 10
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Simon of BIRKENSHAW, who had a new Skoda Kodiaq Estate (2021 - 2024) on 22/04/2022
Overall: 8 / 10
Improvements
walked me around the car, the delivery guy ws gone in 2 minutes
Land Rover RR Evoque (2019-23)
Lou
13/04/2022
13/04/2022
8 / 10
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Lou of Leeds, who had a new Land Rover Range Rover Evoque Diesel Hatchback (2019 - 2023) on 13/04/2022
Overall: 8 / 10
Delivery Person Comments
Lovely person, very pleasant and helpful
Cleanliness Comments
Small amount of road muck on and had only been lightly valeted
Improvements
None
Skoda Scala (2019 - 2023)
Karen
21/04/2022
21/04/2022
? / 10
Click to read more
Kia XCeed Hatchback (2019-22)
Don
19/04/2022
19/04/2022
10 / 10
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Don of KENILWORTH, who had a new Kia Xceed Hatchback (2019 - 2022) on 19/04/2022
Overall: 10 / 10
Delivery Person Comments
A very happy gentleman
Delivery Punctuality Comments
Phoned to say what time he would arrive, he arrived on time
Overall Punctuality Comments
Phoned to say what time he would arrive, he arrived on time
Cleanliness Comments
Car was spotless on delivery
Damage Comments
No damage at all, as expected
Overall Comments
Very happy, delivery was as expected with no issues at all
Delivery Communication Comments
Communication was amazing and couldn't fault it at all
Improvements
Maybe leave some fuel in as it was pretty much on fumes and the hybrid batteries needed fully charging, other than that, nothing
Volkswagen Up (2016-23)
Douglas
31/03/2022
31/03/2022
8 / 10
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Douglas of Edinburgh, who had a new VW Up Hatchback (2016 - 2023) on 31/03/2022
Overall: 8 / 10
Delivery Person Comments
He seemed alright. Decent fellow.
Delivery Punctuality Comments
Yep, arrived at a good time.
Overall Punctuality Comments
Yep, arrived at a good time.
Cleanliness Comments
Totally fine, it had a little bit of road dirt on the outside, to be expected having been on the back of a transporter.
Dealer Service Comments
There was the slight hiccup with the delivery date, but no biggie.
Overall Comments
Was fine, very quick handover.
Nissan Micra (2017-22)
Dan
05/04/2022
05/04/2022
8 / 10
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Dan of Rosyth, who had a new Nissan Micra Hatchback Special Editions (2017 - 2022) on 05/04/2022
Overall: 8 / 10
Skoda Scala (2019 - 2023)
Richard
31/03/2022
31/03/2022
10 / 10
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Richard of Sutton Coldfield, who had a new Skoda Scala Hatchback (2019 - 2023) on 31/03/2022
Overall: 10 / 10
Ford Ranger
Dan
30/03/2022
30/03/2022
8 / 10
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Dan of Fleet, who had a new Ford Ranger Diesel (2019 on) on 30/03/2022
Overall: 8 / 10
Cleanliness Comments
Interior not that clean and bird droppings down the outside of vehicle
Ford Mustang Mach-E
17/01/2022
17/01/2022
8 / 10
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of , who had a new Ford Mustang Mach-E Estate (2020 - 2021) on 17/01/2022
Overall: 8 / 10
Ford Focus (2018-22)
Ian
25/03/2022
25/03/2022
8 / 10
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Ian of Watford, who had a new Ford Focus Hatchback (2018 - 2022) on 25/03/2022
Overall: 8 / 10
Delivery Person Comments
All good no problems, friendly young man
Improvements
All good
Volvo XC60 Estate
Lee
24/03/2022
24/03/2022
10 / 10
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Lee of Bradford, who had a new Volvo XC60 Diesel Estate (2021 on) on 24/03/2022
Overall: 10 / 10
Delivery Person Comments
Decent bloke, very chatty and pleasant. No BO issues encountered :-)
Delivery Punctuality Comments
As above, car arrived bang on time :-)
Overall Punctuality Comments
As above, car arrived bang on time :-)
Cleanliness Comments
Spotless and not a mark on it :-)
Dealer Service Comments
flawless
Overall Comments
Superb. Was kept up to date regularly during the day of delivery, delivery driver rang to confirm actual anticipated time and rolled up bang on time :-)
Delivery Communication Comments
flawless
Improvements
Dropped off by a Chinhook helicopter would of been nice :-)
Hyundai Ioniq 5 (2021-24)
Paul
25/03/2022
25/03/2022
8 / 10
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Paul of Leyburn, who had a new Hyundai Ioniq 5 Electric Hatchback (2021 - 2024) on 25/03/2022
Overall: 8 / 10
Improvements
Wash car - was fine layer of grime on surface & i had to give it wash on delivery day. Freebies such as mats would have been nice :-)
Skoda Scala (2019 - 2023)
Gary
24/03/2022
24/03/2022
8 / 10
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Gary of PENICUIK, who had a new Skoda Scala Hatchback (2019 - 2023) on 24/03/2022
Overall: 8 / 10
Improvements
NONE AS IT WAS DELIVERED AT A GOOD TIME IN THE MORNING DID NOT HAVE TO STAY IN ALL DAY WAITING FOR IT TO COME
Audi A4 Estate
David
21/03/2022
21/03/2022
8 / 10
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David of Kent, who had a new Audi A4 Avant on 21/03/2022
Overall: 8 / 10
Missing Comments
All very straight forward. As I had an A5 before this A4 I thought it would all be the same basically. This car is very different and I am now struggling with basic things like the sat nav and changing channels on the radio. I will get there in the end but it would have helped if I was shown some of this.
Improvements
Some more help with setting the car up.
Nissan Qashqai 2021 (2021-24)
Louise
21/03/2022
21/03/2022
8 / 10
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Louise of Gravesend, who had a new Nissan Qashqai Hatchback (2021 - 2024) on 21/03/2022
Overall: 8 / 10
Mazda CX-5
Tracey
10/03/2022
10/03/2022
10 / 10
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Tracey of Winsford, who had a new Mazda CX-5 Estate (2021 on) on 10/03/2022
Overall: 10 / 10
Delivery Person Comments
A very happy, pleasant, patient punctual delivery guy.
Delivery Punctuality Comments
Phoned the day before to say my car would be delivered at 9am and at 0902 it was on the drive !
Overall Punctuality Comments
Phoned the day before to say my car would be delivered at 9am and at 0902 it was on the drive !
Cleanliness Comments
Perfect inside and out.
Damage Comments
None
Overall Comments
Fantastic!
Delivery Communication Comments
I was kept fully up to date with regards to the while delivery process by both the staff and the delivery person themselves ! Brilliant experience
Improvements
Absolutely nothing ! Was perfect!
Ford Puma (2019-24)
17/03/2022
17/03/2022
8 / 10
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of , who had a new Ford Puma Hatchback (2019 - 2024) on 17/03/2022
Overall: 8 / 10
Skoda Scala (2019 - 2023)
Richard
16/03/2022
16/03/2022
10 / 10
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Richard of Halesowen, who had a new Skoda Scala Hatchback (2019 - 2023) on 16/03/2022
Overall: 10 / 10
Missing Comments
Skoda used to give out free umbrellas. Didn't get one this time ????
Volkswagen Up (2016-23)
Sam
14/03/2022
14/03/2022
6 / 10
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Sam of Mitcham, who had a new VW Up Hatchback (2016 - 2023) on 14/03/2022
Overall: 6 / 10
Delivery Punctuality Comments
Only downside of the whole thing was that I had no idea what time the car was going to be delivered or if it was confirmed for that day, until the driver dance to say he was outside.
Overall Punctuality Comments
Only downside of the whole thing was that I had no idea what time the car was going to be delivered or if it was confirmed for that day, until the driver dance to say he was outside.
Delivery Communication Comments
Lings communication was very good, had no communication from the dealer.
Missing Comments
I understand that servicing etc is all done digitally now, so no handbooks. (Unless there’s something in the glovebox, haven’t actually looked in there yet, but it’s tiny.)
Improvements
Confirmation of delivery from the dealer and expected delivery time would have been welcome.
Mazda 6 Saloon (2018-22)
Andy
09/03/2022
09/03/2022
10 / 10
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Andy of Stockport, who had a new Mazda MAZDA6 Saloon (2018 - 2022) on 09/03/2022
Overall: 10 / 10
Volvo XC90 Estate
Stuart
09/03/2022
09/03/2022
8 / 10
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Stuart of Bolton, who had a new Volvo XC90 Diesel Estate (2015 on) on 09/03/2022
Overall: 8 / 10
Improvements
Nothing really.
Mercedes CLA Coupe
Sion
07/03/2022
07/03/2022
10 / 10
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Sion of Chester, who had a new Mercedes CLA Diesel Coupe (2019 - 2023) on 07/03/2022
Overall: 10 / 10
Delivery Person Comments
Very pleasant chap
Overall Comments
I was kept up to date with every aspect of delivery, the driver contacted me with an ETA on the day and it arrived exactly when he said it would
Improvements
Couldn't improve on it, it was flawless
Mini Hatch (2021-24)
Katie
04/03/2022
04/03/2022
8 / 10
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Katie of Edinburgh, who had a new Mini Hatchback (2021 - 2024) on 04/03/2022
Overall: 8 / 10
Delivery Person Comments
He seemed really nice. He did have tattoos on his face which might make some people nervous - not me! He was genuinely very helpful and pleasant
Delivery Punctuality Comments
Excellent. 0900 on the dot
Overall Punctuality Comments
Excellent. 0900 on the dot
Cleanliness Comments
Car was in good shape as it had been transported
Damage Comments
It was wet, but there was nothing apparent
Overall Comments
Car was delivered at 0900. The guy was very friendly and helpful.
Missing Comments
I’ve only got 1 book which I think is the handbook. I don’t think there is a warranty book there
Improvements
Nothing. All good
Seat Arona
28/02/2022
28/02/2022
8 / 10
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of , who had a new Seat Arona Hatchback (2021 on) on 28/02/2022
Overall: 8 / 10
Delivery Person Comments
Chap was pleasant and friendly
Delivery Punctuality Comments
Same as first point, arrived 2 hours after delivery time slot
Overall Punctuality Comments
Same as first point, arrived 2 hours after delivery time slot
Cleanliness Comments
spotless
Damage Comments
checked all around inside and out and also asked the delivery chap if he was aware of anything
Dealer Service Comments
delivery was late, documents not present in car other than handbook
Overall Comments
Advised the delivery slot would be 11:00-13:00, driver turned up at 15:00 but did call half an hour before he arrived
Delivery Communication Comments
Guy was informative, shame the delivery chap ignored the time slot and didn't communicate
Missing Comments
Only the handbook inside the car, no service history book etc
Improvements
Lings team were great, just a slight hiccup from the delivery dealer
Skoda Octavia Estate (2020-24)
23/02/2022
23/02/2022
8 / 10
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of , who had a new Skoda Octavia Estate (2020 - 2024) on 23/02/2022
Overall: 8 / 10
Citroen C3 Aircross
Don
18/02/2022
18/02/2022
8 / 10
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Don of CHESHIRE, who had a new Citroen C3 Aircross Special Edition (2018 - 2021) on 18/02/2022
Overall: 8 / 10
Delivery Person Comments
THE WEATHER WAS BAD AND HE WANTED TO GET AWAY TO HIS NEXT PLACE OF CALL. HE DIDN'T SHOW ME AROUND THE CAR (HE HAD BEEN ON THE ROAD SINCE 6.30AM)
Delivery Punctuality Comments
"WE WILL DELIVER AT AROUND 9.30" THEY DELIVERED AT 9.37
Overall Punctuality Comments
"WE WILL DELIVER AT AROUND 9.30" THEY DELIVERED AT 9.37
Cleanliness Comments
IT WAS A RAINY DAY. HE HAD DRIVEN FROM BRISTOL DURING THE WINDYEST DAY OF THE YEAR. CAR WAS NOT CLEAN.
Damage Comments
NOT THAT I HAVE YET FOUND.
Dealer Service Comments
AS SOON AS I WAS ABLE TO GO FOR A TEST DRIVE THE LOW FUEL WARNING LIGHT CAME ON!
Overall Comments
THEY DELIVER WHEN THEY SAY THEY WILL DELIVER
Delivery Communication Comments
GUY ALWAYS KEPT ME UP TO DATE.
Missing Comments
THERE WERE NO CARPETS IN THE CAR. i HAVE NOT RECIEVED A CAR OPERATING/SERVICE MANUAL.
Improvements
PERHAPS CHOSEN A DEALER NEARER TO ME SO THAT I COULD HAVE CONTACTED HIM IF NECESSARY???
Ford Puma (2019-24)
Alan
17/02/2022
17/02/2022
8 / 10
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Alan of FALKIRK, who had a new Ford Puma Hatchback (2019 - 2024) on 17/02/2022
Overall: 8 / 10
Delivery Person Comments
Didn't seem interested in me taking photos of stone chips saying they don't bother about wear and tear
Delivery Punctuality Comments
Received a phone call about an hour before drop off also asking for a wash Bay near me because the car was filthy
Overall Punctuality Comments
Received a phone call about an hour before drop off also asking for a wash Bay near me because the car was filthy
Damage Comments
Minor, a few stone chips
Overall Comments
Car had travelled a fair distance through rain,hail and snow. The delivery driver took the car to a car wash which was appreciated. Arrived with a few stone chips, not the best process for taking delivery of a new car
Missing Comments
I didn't see any paperwork, it was all done on z mobile device which I had to scrawl my signature with my finger
Improvements
The supplier wouldnt deliver to Scotland without a £200+ fee. For that amount, I would have expected better. A delivery on a trailer with the vehicle protected from the elements and debris.
Volkswagen Golf Mk8 (2020-24)
John
16/02/2022
16/02/2022
8 / 10
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John of Llandrindod Wells, who had a new VW Golf Hatchback (2020 - 2024) on 16/02/2022
Overall: 8 / 10
Dealer Service Comments
Included a free extra set of mats!
Hyundai i10 (2020-23)
MUSEquera
14/02/2022
14/02/2022
8 / 10
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MUSEquera of Belsize Park, who had a new Hyundai i10 Hatchback (2020 - 2023) on 14/02/2022
Overall: 8 / 10
Delivery Person Comments
Paul was friendly, helpful and professional.
Overall Comments
I was contacted to confirm a delivery date, then on the day I was contacted to confirm the delivery slot. It was easy and professional throughout.
Missing Comments
I am not sure whether I have a warranty book--I do have a service logbook, though.
Improvements
n/a
Volkswagen Arteon (2020-24)
Alex
03/02/2022
03/02/2022
8 / 10
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Alex of Crewe, who had a new VW Arteon Diesel Fastback (2020 - 2024) on 03/02/2022
Overall: 8 / 10
Delivery Person Comments
Very happy and pleasant
Delivery Punctuality Comments
He called me when he was half an hour away - he sounded as happy and excited as I was to be receiving the car which was lovely
Overall Punctuality Comments
He called me when he was half an hour away - he sounded as happy and excited as I was to be receiving the car which was lovely
Cleanliness Comments
Internals all good, external was a bit dirty but understandably this couldn't be helped.
Delivery Communication Comments
Guy has been fantastic throughout
Missing Comments
Spare wheel/ or repair kit - the car comes with nothing
Mazda CX-5 (2020-21)
Scott
11/02/2022
11/02/2022
10 / 10
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Scott of Glasgow, who had a new Mazda CX-5 Estate Special Editions (2020 - 2021) on 11/02/2022
Overall: 10 / 10
Volvo XC40 Estate (2020-24)
Georgie
10/02/2022
10/02/2022
8 / 10
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Georgie of Basingstoke , who had a new Volvo XC40 Estate (2020 - 2024) on 10/02/2022
Overall: 8 / 10
Delivery Communication Comments
Outstanding, always prompt with replies and very professional
Ford Focus (2018-22)
Paul
10/02/2022
10/02/2022
10 / 10
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Paul of East Grinstead, who had a new Ford Focus Hatchback (2018 - 2022) on 10/02/2022
Overall: 10 / 10
Suzuki Swift (2017-24)
Hannah
02/02/2022
02/02/2022
8 / 10
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Hannah of Hereford, who had a new Suzuki Swift Hatchback (2017 - 2024) on 02/02/2022
Overall: 8 / 10
Cleanliness Comments
outside was dirty - no car wash near delivery address - delivery driver apologised
Damage Comments
tiny small chip on the front underside edge of bonnet - recorded in the delivery notes
Improvements
car could have been cleaned if he had driven a little further and gone to a car wash in Hereford rather than delivering straight off the motorway
Volkswagen Golf Mk8 (2020-24)
Trish
31/01/2022
31/01/2022
8 / 10
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Trish of Haywards Heath, who had a new VW Golf Hatchback (2020 - 2024) on 31/01/2022
Overall: 8 / 10
Delivery Person Comments
Mark from Listers was professional, well presented and helpful. He spent time explaining the the car's controls and software. Without a doubt the best delivery driver I've experienced.
Delivery Punctuality Comments
It was delivered earlier than promised
Overall Punctuality Comments
It was delivered earlier than promised
Cleanliness Comments
The inside was excellent. The outside was dirty, but this is understandable as it had been driven nearly 150 miles in winter.
Ford Puma (2019-24)
Steve
01/02/2022
01/02/2022
10 / 10
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Steve of London, who had a new Ford Puma Hatchback (2019 - 2024) on 01/02/2022
Overall: 10 / 10
Delivery Person Comments
Delivery drivers were very friendly and made sure I checked everything was fine.
Overall Comments
Easy. Straightforward. Arrived timely. Couldn't locate the flat to begin with but contacted me to get further directions.
Delivery Communication Comments
Excellent communications from Guy and other employees. Despite the delay I was always kept informed as to where we were up to with the process and provided with honest and straightforward information. Refreshing to deal with aa company that tells it like it is and didn't make excuses. Help cut down any possible frustration.
Missing Comments
Didn't get a copy of delivery form. Not sure about the warranty book. I can't see one. Assume the Handbook is referencing the Owners guides which I did receive.
Improvements
A specific time or approximate delivery period would be useful but I can understand why this isn't added considering additional cost it could incur. Not an issue for me as the car turned up early but I can see where it could cause issues for other customers.
Hyundai Tucson (2020-25)
Gavin
26/01/2022
26/01/2022
10 / 10
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Gavin of Halifax, who had a new Hyundai Tucson Estate (2020 - 2025) on 26/01/2022
Overall: 10 / 10
Volvo XC60 Estate
21/01/2022
21/01/2022
8 / 10
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of , who had a new Volvo XC60 Estate (2021 on) on 21/01/2022
Overall: 8 / 10
Volkswagen Golf Mk8 (2020-24)
Andy
20/01/2022
20/01/2022
8 / 10
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Andy of Sheffield, who had a new VW Golf Hatchback (2020 - 2024) on 20/01/2022
Overall: 8 / 10
Delivery Person Comments
Very friendly
Delivery Punctuality Comments
Didn’t have a time of delivery until the afternoon - got a phone call one hour before
Overall Punctuality Comments
Didn’t have a time of delivery until the afternoon - got a phone call one hour before
Cleanliness Comments
Car was cleanish but had been driven from dealers 105 miles away so was expected to be slightly dirty
Dealer Service Comments
Had no dealing with them at all so can’t score
Overall Comments
The team are always quick to get the correct info and update you regular. Easy to chat with!! Top marks
Delivery Communication Comments
Excellent from Guy at Lings - nothing from dealer
Missing Comments
No service book - but these are done digitally now
Improvements
Lings can do nothing else
Volvo XC60 Estate
JT
12/01/2022
12/01/2022
6 / 10
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JT of HALESOWEN, who had a new Volvo XC60 Estate (2021 on) on 12/01/2022
Overall: 6 / 10
Delivery Person Comments
Driver was so helpful and patient, no question asked was too much trouble
Cleanliness Comments
Outside of car was very dirty, especially the bonnet and wheels. I expect the way in which it was transported to get an element of splash from the roads but the wheels were covered in idiot and so was the drivers side Matt and foot pedals
Damage Comments
I sent photos and loaded them on my dashboard as the front area of the car could not be checked due to dirt. The drivers delivery notes were signed saying it was dirty
Dealer Service Comments
No communication
Overall Comments
Would have been good to know the day before an estimate on the time of delivery
Delivery Communication Comments
Communication from Lings was excellent as always, dealer communication was non existent
Improvements
Cleaner and an update on the delivery time in advance of the day
Suzuki Vitara Estate (2018-24)
Rod
10/01/2022
10/01/2022
8 / 10
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Rod of West Yorkshire, who had a new Suzuki Vitara Estate (2018 - 2024) on 10/01/2022
Overall: 8 / 10
Cleanliness Comments
Internally excellent, exterior as expected after 83 mile drive and weather conditions
Nissan Juke (2019-24)
Doug
11/01/2022
11/01/2022
8 / 10
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Doug of Margate, who had a new Nissan Juke Hatchback (2019 - 2024) on 11/01/2022
Overall: 8 / 10
Mazda CX-5 (2020-21)
Billy
16/12/2021
16/12/2021
8 / 10
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Billy of Glasgow, who had a new Mazda CX-5 Estate Special Editions (2020 - 2021) on 16/12/2021
Overall: 8 / 10
Volvo V90 Estate
05/01/2022
05/01/2022
10 / 10
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of , who had a new Volvo V90 Estate (2020 on) on 05/01/2022
Overall: 10 / 10
Delivery Person Comments
Very friendly and had called me twice whilst on his way, so that was great
Dealer Service Comments
Had no contact with them other than the delivery driver
Overall Comments
Would have been nice to have had some electric charge in the hybrid battery but other than that, all was good
Missing Comments
There was a Transporter Delivery Checklist included in the car, but for a different car reg, but other than that all seems OK. There was no mat in the boot, but I am not sure if that should have been there. I will check the brochure for the car that was active at the time and will confirm if this should have been there or not.
Improvements
Nothing I can see!
Mini Convertible
22/12/2021
22/12/2021
8 / 10
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of , who had a new Mini Convertible (2016 - 2021) on 22/12/2021
Overall: 8 / 10
Damage Comments
yes but it’s just on the number plate
Overall Comments
i was a little nervous about driving my new car so the lovely young lad who delivered it was very helpful and he parked it for me .
Improvements
I wouldn’t change anything very pleased with the service
Audi Q2 Estate
Omar
01/07/2021
01/07/2021
8 / 10
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Omar of Tonbridge, who had a new Audi Q2 Estate (2020 on) on 01/07/2021
Overall: 8 / 10
Dealer Service Comments
Forged forms and messed me about on payment
Seat Leon
Alison
18/12/2021
18/12/2021
8 / 10
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Alison of Manchester, who had a new Seat Leon Hatchback (2020 on) on 18/12/2021
Overall: 8 / 10
Dealer Service Comments
Stoneacre started to ring me, even before the car delivery had been arranged, to sell a service plan. After the car delivery I received further calls. When I declined the service plan, the caller was very pushy wanting to know my reasons. Even after I told him to stop ringing me, a woman rang a few days later also to try and get me to have the service plan. It was unpleasant and unprofessional. I don't think you should use them in the future.
Missing Comments
Only have the big manual. Have not got the book where services are recorded and stamped. I had to ask to tak a photo of the delivery sheet which records the condition of the car. Please advise where I can get the service book and warranty book.
Improvements
Nothing
Seat Arona
Davinia
30/11/2021
30/11/2021
10 / 10
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Davinia of Ashford, who had a new Seat Arona Hatchback (2021 on) on 30/11/2021
Overall: 10 / 10
Delivery Person Comments
Polite and friendly
Overall Comments
On time. Clean.
Missing Comments
I signed the delivery note electronically. Warranty book, not sure what that is. I got a EC certificate of conformity
Improvements
Very happy with service.
Skoda Octavia Estate (2020-24)
Stu
07/12/2021
07/12/2021
8 / 10
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Stu of Staplehurst, who had a new Skoda Octavia Estate (2020 - 2024) on 07/12/2021
Overall: 8 / 10
Delivery Person Comments
Excellent service
Delivery Punctuality Comments
Excellent service
Overall Punctuality Comments
Excellent service
Cleanliness Comments
Immaculate
Overall Comments
Excellent service
Delivery Communication Comments
Comms were great but I did not receive a call 1hr before delivery which I believe I should have received.
Improvements
Call ahead of delivery
Nissan Qashqai 2021 (2021-24)
Tanya
16/11/2021
16/11/2021
10 / 10
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Tanya of Tonbridge, who had a new Nissan Qashqai Hatchback (2021 - 2024) on 16/11/2021
Overall: 10 / 10
BMW 3 Series Touring (2019-22)
Carl
26/11/2021
26/11/2021
10 / 10
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Carl of Gloucester, who had a new BMW 3 Series Touring Special Editions (2019 - 2022) on 26/11/2021
Overall: 10 / 10
Delivery Person Comments
Nice guy, explained all i needed to know.
Cleanliness Comments
Delivered on a wet day so a little dirty on the outside but no big deal, happy that it came on a transporter and wasn't driven to me, clean and tidy inside.
Damage Comments
Not to my knowledge, recorded as delivered wet.
Dealer Service Comments
Came with a full tank of fuel which i wasn't expecting.
Overall Comments
The driver rang me a couple of times and kept me updated on his progress.
Improvements
Can't think of anything it was pretty faultless.
Audi A1 Sportback
Cas
16/11/2021
16/11/2021
8 / 10
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Cas of Glasgow, who had a new Audi A1 Sportback (2018 - 2020) on 16/11/2021
Overall: 8 / 10
Delivery Person Comments
The guy who delivered it was polite, friendly and had the car in my drive in no time from the truck.
Delivery Punctuality Comments
On time as promised on the day
Overall Punctuality Comments
On time as promised on the day
Cleanliness Comments
It was OK inside but had noticeable polish marks on quite a few reasonably large areas.
Dealer Service Comments
I suppose it wasn't the dealers fault directly regarding factory delay but was annoying.
Delivery Communication Comments
Guy was brilliant despite having to deliver bad news all the time regards delivery delays from the factory.
Improvements
as above - realise it wasn't the dealers fault directly but they should have been more up front about delay times when the order was placed.
Skoda Scala (2019 - 2023)
Alex
22/11/2021
22/11/2021
8 / 10
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Alex of Sittingbourne, who had a new Skoda Scala Hatchback (2019 - 2023) on 22/11/2021
Overall: 8 / 10
Delivery Person Comments
He was a little pushy to get me to sign so he could catch his train after delivering - but otherwise he was nice enough and helped answer a query with Service Log book to tell me it was all online now.
Delivery Punctuality Comments
Arrived midday as expected, of which I was given advance notice.
Overall Punctuality Comments
Arrived midday as expected, of which I was given advance notice.
Cleanliness Comments
Looked in great condition, despite having been on road 181 miles.
Damage Comments
Not that I could see.
Dealer Service Comments
From my interactions with the dealer, great. Really pleased I got the car as early as I did despite the superconductor microchip crisis and swift and safe return of my drivers licence.
Delivery Communication Comments
Overall, exceptional.
Missing Comments
Didn't notice anything was missing, other than Service Log Book. But was told this was now online. I don't think I received a warranty book, but it did come with Owners Manual and a Certificate type sheet and contact numbers for Skoda Roadside Assistance.
Seat Arona
Ozgul
18/11/2021
18/11/2021
10 / 10
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Ozgul of Hounslow/London, who had a new Seat Arona Hatchback (2021 on) on 18/11/2021
Overall: 10 / 10
Missing Comments
I didn't have the warranty book.
Nissan Qashqai 2021 (2021-24)
Lucy
05/11/2021
05/11/2021
10 / 10
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Lucy of Walton-on-Thames, who had a new Nissan Qashqai Hatchback (2021 - 2024) on 05/11/2021
Overall: 10 / 10
Volkswagen Tiguan (2020-23) pre-current
Howard
11/11/2021
11/11/2021
10 / 10
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Howard of Stalybridge, who had a new VW Tiguan Estate (2020 - 2023) on 11/11/2021
Overall: 10 / 10
Missing Comments
USB lead is Apple, I need an Android USB lead
Improvements
Maybe requested which usb lead required. Seems pedantic, but handbook states only the official supplied lead Chou,d be used.
Skoda Superb
Alan
10/11/2021
10/11/2021
8 / 10
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Alan of Ashton Under Lyne, who had a new Skoda Superb Hatchback (2015 - 2019) on 10/11/2021
Overall: 8 / 10
Cleanliness Comments
It had rained
Improvements
Nothing
Mercedes GLC Estate (2020-22)
05/11/2021
05/11/2021
8 / 10
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of , who had a new Mercedes GLC AMG Estate Special Edition (2020 - 2022) on 05/11/2021
Overall: 8 / 10
Delivery Punctuality Comments
Came earlier than expected
Overall Punctuality Comments
Came earlier than expected
Delivery Communication Comments
Driver did call me when an hour away which was lucky as I had to come out of a Zoom meeting and could warn them in advance.
Volvo XC90 Estate
Ravi
08/11/2021
08/11/2021
8 / 10
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Ravi of , who had a new Volvo XC90 Diesel Estate (2015 on) on 08/11/2021
Overall: 8 / 10
Missing Comments
I was same brand and model rider, when I got previous lease, I got 3 keys. 2 normal + 1 small
Volvo XC60 Estate
Alan
09/11/2021
09/11/2021
10 / 10
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Alan of Hamilton, who had a new Volvo XC60 Diesel Estate (2021 on) on 09/11/2021
Overall: 10 / 10
Delivery Person Comments
He smelled fantastic!
Delivery Punctuality Comments
Arrived early and phoned to check if that was ok!
Overall Punctuality Comments
Arrived early and phoned to check if that was ok!
Overall Comments
On time and tip top!
Volvo XC60 Estate
Bea
04/11/2021
04/11/2021
10 / 10
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Bea of Gorebridge, who had a new Volvo XC60 Estate (2021 on) on 04/11/2021
Overall: 10 / 10
Overall Comments
Excellent delivery service.
Improvements
Nothing could be done better - perfect and very pleased with everything.
Skoda ENYAQ iV (2021-23)
Warran
05/11/2021
05/11/2021
8 / 10
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Warran of Holmfirth, who had a new Skoda Enyaq Iv Estate (2021 - 2023) on 05/11/2021
Overall: 8 / 10
Delivery Person Comments
Yeah was ok. didn't rush me or anything.
Cleanliness Comments
As said before car had a lot of bird poo on it, and body work was a bit dirty. Inside was clean but was not overly happy receiving a new car with bird poo on it.
Damage Comments
There were some marks on the body work which I reported on delivery
Overall Comments
Car was covered in bird poo.
Seat Arona
Steve
28/10/2021
28/10/2021
10 / 10
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Steve of Hexham, who had a new Seat Arona Hatchback (2021 on) on 28/10/2021
Overall: 10 / 10
Damage Comments
Very minor scratch, no issue.
Mini Countryman
Ray
27/10/2021
27/10/2021
8 / 10
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Ray of Southall, who had a new Mini Countryman Hatchback (2020 - 2023) on 27/10/2021
Overall: 8 / 10
Delivery Person Comments
Very pleasant and helpful
Cleanliness Comments
Car had been driven 173 miles in the rain, nothing much they could do really
Overall Comments
Very freindly chaps delivered my car
Delivery Communication Comments
excellent communications always very helpfull and polite
Improvements
Nothing that I can think off
Skoda Karoq Estate
James
26/10/2021
26/10/2021
6 / 10
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James of Tonbridge, who had a new Skoda Karoq Estate (2017 - 2021) on 26/10/2021
Overall: 6 / 10
Delivery Punctuality Comments
I didn’t know what time to expect delivery as there was no phone call. The driver turned up at 8:30am
Overall Punctuality Comments
I didn’t know what time to expect delivery as there was no phone call. The driver turned up at 8:30am
Cleanliness Comments
Although due to wet weather there were spray and mud splashes on the car
Overall Comments
I was asked to sign on a mobile phone before I checked the car
Delivery Communication Comments
Related to Lings only
Missing Comments
No warranty book
Improvements
A phone call before and discussion about the car before being asked to sign for delivery
Nissan Leaf (2019-22)
Matt
19/10/2021
19/10/2021
8 / 10
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Matt of Huntingdon, who had a new Nissan Leaf Hatchback Special Edition (2019 - 2022) on 19/10/2021
Overall: 8 / 10
Delivery Punctuality Comments
They called about an hour before delivery...but i was not told before that roughtly when i might expect delivery (ie. AM or PM).
Overall Punctuality Comments
They called about an hour before delivery...but i was not told before that roughtly when i might expect delivery (ie. AM or PM).
Volkswagen Polo (2019-21)
Carol
15/10/2021
15/10/2021
10 / 10
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Carol of Bathgate, who had a new VW Polo Hatchback Special Editions (2019 - 2021) on 15/10/2021
Overall: 10 / 10
Delivery Person Comments
Delivery driver was really good. Phoned ahead to let us know he was on his way. Turned up on time and provided us with the help we needed on getting used to the new car. Professional and friendly
Delivery Punctuality Comments
Spot on
Overall Punctuality Comments
Spot on
Cleanliness Comments
Excellent
Damage Comments
None - brand new and looked brand new
Dealer Service Comments
Service was excellent. They phoned a few days ahead of time to confirm we were happy with delivery address, and also asked what phone we use and they provided us with a charger
Overall Comments
No issues at all with the delivery
Delivery Communication Comments
Very good delivery communication
Missing Comments
No warranty book - at leat I don't think so. Can't see anything. Is it something we should have?
Improvements
No improvements - it all went swimmingly
Peugeot 2008 Estate
Karen
18/10/2021
18/10/2021
10 / 10
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Karen of Grantown On Spey, who had a new Peugeot 2008 Estate (2019 - 2023) on 18/10/2021
Overall: 10 / 10
Delivery Person Comments
Steve was very helpful and friendly and answered all my questions.
Delivery Punctuality Comments
Was delivered mid morning which was great
Overall Punctuality Comments
Was delivered mid morning which was great
Cleanliness Comments
Car had only 4 miles on clock so was spotlessly clean inside and out.
Dealer Service Comments
Had no direct communication with them, but they agreed a quick delivery and this was done.
Overall Comments
Car was delivered on the promised day. Communication with the delivery driver was really good - he kept me up to date with where he was and ETA. As he had a transported, we agreed to meet in a suitably large layby, 10 mins walk from my house. He would have delivered to the house, but I felt it was easier in a bigger space, rather than on my small suburban road.
Delivery Communication Comments
Really excellent throughout - couldnt fault it.
Missing Comments
No hard copy handbook with car, but can be accessed online.
Delivery form was on driver's phone so didnt get a copy.
Improvements
Nothing actually
Volvo XC40 Estate (2020-24)
Clare
11/10/2021
11/10/2021
? / 10
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Volvo XC40 Estate (2020-24)
Max
05/06/2021
05/06/2021
10 / 10
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Max of Sheffield, who had a new Volvo XC40 Estate (2020 - 2024) on 05/06/2021
Overall: 10 / 10
Delivery Person Comments
Very good
Delivery Punctuality Comments
Very good
Overall Punctuality Comments
Very good
Cleanliness Comments
Average. A few flies on the car due to the drive but the delivery guy offered to wipe them off with a sponge
Damage Comments
No
Overall Comments
Very good
Missing Comments
No
Ford Focus (2018-22)
Andy
16/03/2020
16/03/2020
8 / 10
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Andy of Stoke On Trent, who had a new Ford Focus Hatchback (2018 - 2022) on 16/03/2020
Overall: 8 / 10
Mazda 3 Hatchback
Betsy
06/10/2021
06/10/2021
10 / 10
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Betsy of East Kilbride, who had a new Mazda 3 Hatchback (2019 - 2019) on 06/10/2021
Overall: 10 / 10
Hyundai Tucson (2020-25)
Ken
04/10/2021
04/10/2021
8 / 10
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Ken of Sheringham, who had a new Hyundai Tucson Estate (2020 - 2025) on 04/10/2021
Overall: 8 / 10
Improvements
No issues regarding delivery.
Land Rover RR Evoque (2019-23)
Dale
29/09/2021
29/09/2021
10 / 10
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Dale of Wallsend, who had a new Land Rover Range Rover Evoque Diesel Hatchback (2019 - 2023) on 29/09/2021
Overall: 10 / 10
Damage Comments
Very small scuff on rear bumper
Missing Comments
Very good service
Citroen C3 Aircross
David
03/06/2021
03/06/2021
8 / 10
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David of Harrow, who had a new Citroen C3 Aircross Special Edition (2018 - 2021) on 03/06/2021
Overall: 8 / 10
Delivery Person Comments
Pleasant - good
Delivery Punctuality Comments
Very good
Overall Punctuality Comments
Very good
Cleanliness Comments
Very good
Damage Comments
No
Overall Comments
Great, on time, simple
Cupra Formentor Estate Pre-current
Kris
01/10/2021
01/10/2021
8 / 10
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Kris of Ashington, who had a new Cupra Formentor Estate (2020 - 2024) on 01/10/2021
Overall: 8 / 10
Delivery Person Comments
Friendly and pleasant gentlemen. Nice to talk to.
Delivery Punctuality Comments
A little late but given the traffic from Doncaster to Newcastle it was more than acceptable.
Overall Punctuality Comments
A little late but given the traffic from Doncaster to Newcastle it was more than acceptable.
Cleanliness Comments
As the car was driven up, rather than transported, the cleanliness of the car wasn't great. Plus there were sticker marks on the front and rear screens
Damage Comments
Found one small stone chip to front plastic that wasn't spotted on first inspection (as it was raining at the time)
Dealer Service Comments
No communication from dealer
Overall Comments
Car arrived on time and in good condition. Only issue was sticker marks on window.
Delivery Communication Comments
Rand the day before and when arrived.
Missing Comments
Handbook. But apparently it is accessible online
Improvements
Subsidised/paid for a clean. It's always nice to receive a brand new car that is pristine and shining...rather than covered in road debris.
Land Rover RR Evoque (2019-23)
Paul
29/09/2021
29/09/2021
10 / 10
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Paul of Blackpool, who had a new Land Rover Range Rover Evoque Diesel Hatchback (2019 - 2023) on 29/09/2021
Overall: 10 / 10
Improvements
Nothing
Cupra Formentor Estate Pre-current
Helen
28/09/2021
28/09/2021
10 / 10
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Helen of Lymm, who had a new Cupra Formentor Estate (2020 - 2024) on 28/09/2021
Overall: 10 / 10
Delivery Person Comments
very friendly, helpful and pleasant
Cleanliness Comments
couldn't have been more new!
Overall Comments
car was delivered on the day as promised, the person delivering it was thorough, helpful and friendly and showed me what I needed to know.
Missing Comments
not that I know of other than warranty book mentioned above (there is a handbook in the glove box but thats all)
Kia XCeed Hatchback (2019-22)
Jon
20/09/2021
20/09/2021
10 / 10
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Jon of Great Yarmouth, who had a new Kia Xceed Hatchback (2019 - 2022) on 20/09/2021
Overall: 10 / 10
Delivery Person Comments
Smart, polite, professional
Delivery Punctuality Comments
Excellent arrived in morning as hoped
Overall Punctuality Comments
Excellent arrived in morning as hoped
Cleanliness Comments
Immaculately presented inside and out
Overall Comments
Efficient, seamles delivery process
Improvements
Nothing really to improve
BMW X5 Estate
Carl
01/09/2021
01/09/2021
8 / 10
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Carl of , who had a new BMW X5 M Estate (2019 - 2023) on 01/09/2021
Overall: 8 / 10
Delivery Punctuality Comments
very good, had a call 1 hour beforehand.
Overall Punctuality Comments
very good, had a call 1 hour beforehand.
Overall Comments
The vehicle was delivered on a delivery vehicle, the car was perfect.
Volvo XC60 Estate
Ashley
15/09/2021
15/09/2021
8 / 10
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Ashley of Pitsea, who had a new Volvo XC60 Estate (2021 on) on 15/09/2021
Overall: 8 / 10
Delivery Punctuality Comments
Came when he said and got the car off the transporter before calling
Overall Punctuality Comments
Came when he said and got the car off the transporter before calling
Cleanliness Comments
it was mint
Dealer Service Comments
They've also been on the phone about the set up of the car. First time I've had this.
Overall Comments
I don't normally do VG but I couldn't fault them
Cupra Formentor Estate Pre-current
Mark
10/09/2021
10/09/2021
8 / 10
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Mark of East KIlbride, who had a new Cupra Formentor Estate (2020 - 2024) on 10/09/2021
Overall: 8 / 10
Delivery Person Comments
Really nice guy
Delivery Punctuality Comments
Very prompt at 7am ????
Overall Punctuality Comments
Very prompt at 7am ????
Cleanliness Comments
The driver Peter had taken it for a quick jet wash which was thoughtful.
Dealer Service Comments
Didn’t deal with the dealer but car is as expected and delivery was excellent.
Overall Comments
No concerns
Delivery Communication Comments
Your communication is always excellent
Improvements
No recommendations, everything was good.
Mercedes C Class Saloon
Dave
24/08/2021
24/08/2021
8 / 10
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Dave of Wigan, who had a new Mercedes C Class Saloon (2018 - 2021) on 24/08/2021
Overall: 8 / 10
Improvements
Whilst the delivery driver had reasonable knowledge of the car he was unable to demonstrate the sat nav system and had no knowledge of the position regarding spare tyres. I think such information is necessary.
Audi A3 Sportback (2016 - 2020)
David
06/09/2021
06/09/2021
8 / 10
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David of Kent, who had a new Audi A3 Sportback (2016 - 2020) on 06/09/2021
Overall: 8 / 10
Improvements
The only slight niggle we have and this is no fault of yours or the guy who delivered the car is the fact we live in the middle of nowhere and they seem to drive the car here and then go back by train. We have no bus service in our village and the nearest train is Chepstow which is about fifteen miles away so when ever we have a new car I have to drive them to Chepstow which I don't really mind but if the car came on a trailer it would have a lower delivery mileage and I would not have to spend an hour and a half driving back and forth. But as I said I am very happy with the service I am just becoming a grumpy old bloke.
Seat Leon
Clare
03/09/2021
03/09/2021
8 / 10
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Clare of Alva, who had a new Seat Leon Hatchback (2020 on) on 03/09/2021
Overall: 8 / 10
Improvements
Would have preferred delivery time option
Mazda CX-30
Sally
02/09/2021
02/09/2021
10 / 10
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Sally of Gateshead, who had a new Mazda CX-30 Hatchback (2020 on) on 02/09/2021
Overall: 10 / 10
Hyundai Tucson (2020-25)
Ken
02/09/2021
02/09/2021
10 / 10
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Ken of Pontefract, who had a new Hyundai Tucson Estate (2020 - 2025) on 02/09/2021
Overall: 10 / 10
Delivery Person Comments
Paul was well dressed, helpful, pleasant and polite
Delivery Punctuality Comments
Absolutely dead on time.
Overall Punctuality Comments
Absolutely dead on time.
Cleanliness Comments
Beautifully presented, spotlessly clean
Damage Comments
N/A
Dealer Service Comments
The state of the car, the delivery driver and his demeanour would show that this is an excellent dealer
Overall Comments
Arrived at the promised time, and in immaculate condition.
Delivery Communication Comments
I was in the loop the entire time.
Missing Comments
N/A
Improvements
I can't think of anything
BMW 2 Series Gran Coupe (2020-24)
Avril
24/08/2021
24/08/2021
10 / 10
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Avril of Linlithgow, who had a new BMW 2 Series Gran Coupe (2020 - 2024) on 24/08/2021
Overall: 10 / 10
Delivery Punctuality Comments
Was not given a time and it was delivered on the right day!
Overall Punctuality Comments
Was not given a time and it was delivered on the right day!
Cleanliness Comments
New car smell
Overall Comments
Normally get shown around the car a bit more but this did not happen - I am assuming because of Covid. Apart from that, everything went well. I changed the delivery address - that was all good - and the car arrived on the day it was supposed to.
Missing Comments
I don't know about the warranty book.
Improvements
Now that cars have got complicated, a day's training would be good. Even an hour. But that is down to BMW to provide, not Ling.
BMW X5 Estate
21/06/2021
21/06/2021
8 / 10
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of , who had a new BMW X5 M Estate (2019 - 2023) on 21/06/2021
Overall: 8 / 10
Delivery Person Comments
Very happy and positive lady, even though she had inadvertently initially been sent to the wrong delivery address and had to drive around the M25 to get the car to me.
Delivery Punctuality Comments
Car was late, but that was my fault
Overall Punctuality Comments
Car was late, but that was my fault
Kia Sportage Estate (2018-21)
Debbie
20/08/2021
20/08/2021
8 / 10
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Debbie of Newport, who had a new Kia Sportage Diesel Estate (2018 - 2021) on 20/08/2021
Overall: 8 / 10
Missing Comments
Delivery form was electronic, not sure if I've been emailed anything, need to check
Kia Sportage Estate (2018-21)
Debbie
20/08/2021
20/08/2021
8 / 10
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Debbie of Newport, who had a new Kia Sportage Diesel Estate (2018 - 2021) on 20/08/2021
Overall: 8 / 10
Missing Comments
Delivery form was electronic, not sure if I've been emailed anything, need to check
Seat Leon
Lois
16/08/2021
16/08/2021
8 / 10
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Lois of Northumberland, who had a new Seat Leon Hatchback (2020 on) on 16/08/2021
Overall: 8 / 10
Mazda MX-30
Rachel
11/08/2021
11/08/2021
10 / 10
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Rachel of Wallasey, who had a new Mazda MX-30 on 11/08/2021
Overall: 10 / 10
Delivery Punctuality Comments
Rang to inform me of expected time of delivery first thing so I wasn't waiting and wondering all morning. Great!
Overall Punctuality Comments
Rang to inform me of expected time of delivery first thing so I wasn't waiting and wondering all morning. Great!
Improvements
Nothing, great service.
Nissan Juke (2019-24)
11/08/2021
11/08/2021
8 / 10
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of , who had a new Nissan Juke Hatchback (2019 - 2024) on 11/08/2021
Overall: 8 / 10
Missing Comments
Car Mats. The dealership could have mentioned that there would be an additional cost and the buyer could make a decision to add on or not
Ford Puma (2019-24)
John
04/08/2021
04/08/2021
8 / 10
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John of Chelmsford, who had a new Ford Puma Hatchback (2019 - 2024) on 04/08/2021
Overall: 8 / 10
Missing Comments
Rubber mat in bottom of boot well
Improvements
I did not realize that the car was sent to a local dealer to arrange delivery. If i had known this I could have collected the car myself a few days before it was actually delivered
Skoda Karoq Estate
Piers
03/08/2021
03/08/2021
8 / 10
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Piers of Southport, who had a new Skoda Karoq Estate (2017 - 2021) on 03/08/2021
Overall: 8 / 10
Delivery Punctuality Comments
Arrived at 7.25am, what a great start to the day with a new car on your door step. Deliverer contacted me day to inform me of the time so wasn’t an expected surprise.
Overall Punctuality Comments
Arrived at 7.25am, what a great start to the day with a new car on your door step. Deliverer contacted me day to inform me of the time so wasn’t an expected surprise.
Dealer Service Comments
Lost my driving licence which has cost me but Lingscars refund the costs.
Improvements
Nothing
Honda Civic (2018-22)
Sneck
28/07/2021
28/07/2021
10 / 10
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Sneck of Newcastle Upon Tyne, who had a new Honda Civic Hatchback Special Editions (2018 - 2022) on 28/07/2021
Overall: 10 / 10
Delivery Person Comments
He rang me the day before to check details and again on route one hour before delivery explained everything very clearly , very professional.
Delivery Punctuality Comments
Exact time of arrival as promised
Overall Punctuality Comments
Exact time of arrival as promised
Cleanliness Comments
Perfect
Damage Comments
Not that I noticed
Overall Comments
Car delivered at 8.45 in the morning perfect time for me
Delivery Communication Comments
Always excellent
Improvements
Nothing
Skoda Kodiaq Estate (2017-21)
Holli
28/07/2021
28/07/2021
10 / 10
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Holli of Wincanton, who had a new Skoda Kodiaq Estate (2017 - 2021) on 28/07/2021
Overall: 10 / 10
Delivery Punctuality Comments
Informed by text and phone call of delivery time.
Overall Punctuality Comments
Informed by text and phone call of delivery time.
Cleanliness Comments
Cleaned en route to my house.
Volvo XC60 Estate
John
21/07/2021
21/07/2021
8 / 10
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John of Harrogate, who had a new Volvo XC60 Diesel Estate (2021 on) on 21/07/2021
Overall: 8 / 10
Delivery Person Comments
Friendly chap who explained some of the main points about the car etc.
Cleanliness Comments
Very clean.
Overall Comments
Arrived on the right day, all in good order.
Delivery Communication Comments
Excellent communication with Guy from Lings Cars. Very little communication from the dealer to be honest, but it turned up on the right day, so all good.
Improvements
The dealer could have phoned to confirm the day before delivery.
Mazda CX-5 (2020-21)
Paul
19/07/2021
19/07/2021
8 / 10
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Paul of Seaham, who had a new Mazda CX-5 Estate Special Editions (2020 - 2021) on 19/07/2021
Overall: 8 / 10
Dealer Service Comments
Not applicable
Land Rover Discovery Sport Station Wagon (2019-23)
Pauleen
20/07/2021
20/07/2021
10 / 10
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Pauleen of Newburgh, Fife, who had a new Land Rover Discovery Sport Diesel Sw (2019 - 2023) on 20/07/2021
Overall: 10 / 10
Improvements
Nothing could be improved…was seamless and straightforward
Seat Ateca Estate
Doug
09/07/2021
09/07/2021
8 / 10
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Doug of Edinburgh, who had a new Seat Ateca Estate (2020 - 2023) on 09/07/2021
Overall: 8 / 10
Kia XCeed Hatchback (2019-22)
Betty
14/07/2021
14/07/2021
8 / 10
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Betty of Denton, who had a new Kia Xceed Hatchback (2019 - 2022) on 14/07/2021
Overall: 8 / 10
Citroen C5 Aircross
John
05/07/2021
05/07/2021
4 / 10
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John of Wrexham, who had a new Citroen C5 Aircross Hatchback (2018 - 2022) on 05/07/2021
Overall: 4 / 10
Delivery Person Comments
Poor bastard left the GEFCO car park in Kent stupid o’clock in the morning and was outside my house in North Wales for 8am in the morning! Give that man a can of Red Bull…!
Delivery Punctuality Comments
I had to jump out of bed when I heard him dropping the ramps on the pick up truck!
Overall Punctuality Comments
I had to jump out of bed when I heard him dropping the ramps on the pick up truck!
Cleanliness Comments
Car was Clean, still had glue marks on bodywork where the stickers and protection sheets had been I assume. should of got the inspector who inspected my old car to check for glue on the new one. It'll wash off and I expect it is due to the rush job of preparing the car with the dealer screwing up the delivery date.
Damage Comments
Not that I can see with the naked eye but then again I didn't walk around it with a black & white stripe card checking all the body work for dents! But I will...!
Dealer Service Comments
Failed Delivery - Last minute notification
Cancellation Charge for rescheduling old car collection (SAME DEALER)
Higher Spec car missing features installed on previous lower spec car!
Overall Comments
Advised day before delivery that dealer had not prepared the car and it was still in the GEFCO car park so delivery had to be cancelled and rescheduled. Dealer made a big fuss that the pre-reg car had to be delivered before end of June 2021 but once they had received the initial payment and my signed contract that wasn’t such a concern for them anymore so they pissed me and Ling’s crew about with the delivery.
As a consequence I had to reschedule the car collection for my existing car which I had with the very same dealer and they have tried to charge me £130 collection cancellation fee yet they were willing to pay £100’s of pounds for a hire car. They agreed the rescheduling of the collection was a more suitable option than arranging a hire car then try to charge me for their cock up! And I had to pay an admin fee to change my car insurance for them muppets.
Delivery Communication Comments
Would be very good if it wasn't for the failed delivery / last minute charge incurring screw up by the dealer.!
Missing Comments
This is supposed to be the C5 Flair Plus model so where the frig is the integrated Dash Cam & Spare Wheel like I had in the previous lower Spec C5 Flair model.??? Same Citroen Dealer = Batman’s illegitimate friend
Improvements
Take Terry McCann around to the dealer to "Sort em owt" when they try to cancel the delivery the day before!
Skoda Octavia Estate (2020-24)
Victoria
14/07/2021
14/07/2021
6 / 10
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Victoria of , who had a new Skoda Octavia Estate (2020 - 2024) on 14/07/2021
Overall: 6 / 10
Delivery Person Comments
Basically was handed the keys.
Made to feel I was being picky when I was inspecting the car.
"Do you want me to show you the inside of the car?"
Didn't seem to know much
Delivery Punctuality Comments
Had text with ETA.
Was on time.
Overall Punctuality Comments
Had text with ETA.
Was on time.
Cleanliness Comments
The inside was very clean. The outside was FILTHY. Bugs all over, water marks etc. Didn't look special at all.
Damage Comments
None noticed.
Overall Comments
I was a bit underwhelmed.
Missing Comments
Ling staff requested a spare number plate. Didn't come.
Kia Niro Estate (2019-22)
Keith
13/07/2021
13/07/2021
10 / 10
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Keith of Stockton On Tees, who had a new Kia Niro Estate (2019 - 2022) on 13/07/2021
Overall: 10 / 10
Hyundai Ioniq (2019-22)
John
12/07/2021
12/07/2021
8 / 10
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John of Leeds, who had a new Hyundai Ioniq Electric Hatchback (2019 - 2022) on 12/07/2021
Overall: 8 / 10
Dealer Service Comments
Basically OK, no major problems.
Delivery Communication Comments
It seemed quite late on before I got an actual delivery date.
Improvements
actual delivery, nothing.
Citroen C3 (2020-24)
Catherine
07/07/2021
07/07/2021
8 / 10
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Catherine of Taunton, who had a new Citroen C3 Hatchback (2020 - 2024) on 07/07/2021
Overall: 8 / 10
Volvo XC40 Estate (2020-24)
Andy
05/07/2021
05/07/2021
10 / 10
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Andy of Eryrys, who had a new Volvo XC40 Estate (2020 - 2024) on 05/07/2021
Overall: 10 / 10
Missing Comments
Not that I am aware off
Improvements
Cant think of much to be honest . Car was delivered on time , clean inside and out and the staff were friendly and helpful. What else could you ask for ?
Skoda Kodiaq Estate (2017-21)
Gregg
02/07/2021
02/07/2021
10 / 10
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Gregg of Gillingham, who had a new Skoda Kodiaq Estate (2017 - 2021) on 02/07/2021
Overall: 10 / 10
Delivery Person Comments
The guy was really nice, showed us around the car and talked through some of the features.
Improvements
My only comment is that the delivery driver had already completed the documentation before I had fully inspected the vehicle. There was nothing wrong on this occasion, but might not have been. Otherwise, fantastic.
Audi Q3 Sportback
Jack
02/07/2021
02/07/2021
8 / 10
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Jack of Portsmouth, who had a new Audi Q3 Sportback on 02/07/2021
Overall: 8 / 10
Improvements
Nothing
Nissan Leaf (2019-22)
Perry
30/06/2021
30/06/2021
8 / 10
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Perry of London, who had a new Nissan Leaf Hatchback Special Edition (2019 - 2022) on 30/06/2021
Overall: 8 / 10
Delivery Person Comments
Really helpful and efficient.
Overall Comments
Company could have communicated abit more with me. Would it have hurt them to confirm the day they were delivering?
Delivery Communication Comments
Communication via Ling very good. Dealer, average
Improvements
Dealer communicating a bit. Just to show they actually 'give a shit'.
Kia Soul (2016-19)
29/06/2021
29/06/2021
10 / 10
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of , who had a new Kia Soul Hatchback (2016 - 2019) on 29/06/2021
Overall: 10 / 10
Delivery Person Comments
Tom from Stonacre Motors had the car on a trailer, drove it off safely, and went through all aspects of the car with me.
Overall Comments
Totally seamless and professional delivery service.
Improvements
All excellent!
Hyundai Kona (2021-23)
Stephen
29/06/2021
29/06/2021
10 / 10
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Stephen of SUNDERLAND, who had a new Hyundai Kona Electric Hatchback (2021 - 2023) on 29/06/2021
Overall: 10 / 10
Renault Zoe (2019-24)
Nick
17/06/2021
17/06/2021
8 / 10
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Nick of Woking, who had a new Renault Zoe Hatchback (2019 - 2024) on 17/06/2021
Overall: 8 / 10
Missing Comments
Didn’t get a copy of the delivery form.
Volvo XC40 Estate (2020-24)
Sam
24/06/2021
24/06/2021
8 / 10
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Sam of Chester, who had a new Volvo XC40 Estate (2020 - 2024) on 24/06/2021
Overall: 8 / 10
Skoda Scala (2019 - 2023)
Gareth
25/06/2021
25/06/2021
6 / 10
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Gareth of Sunderland, who had a new Skoda Scala Hatchback (2019 - 2023) on 25/06/2021
Overall: 6 / 10
Delivery Person Comments
Friendly driver but appeared in a hurry to get away. Did not show me basic controls of car.
Delivery Punctuality Comments
Received a phone call prior to delivery. Driver was on time.
Overall Punctuality Comments
Received a phone call prior to delivery. Driver was on time.
Cleanliness Comments
Driver did wipe the driving are down before getting out of the car.
Overall Comments
A little rushed. Did not show me controls, but I had done my research before delivery. Thank you youtube!
Delivery Communication Comments
Communication was adequate.
Missing Comments
Was no delivery note. I did inspect the car and there was no issues.
Improvements
No delivery note, did not know Skoda did not supply service book until I googled it. Simple communication means a lot.
Volkswagen Golf Mk8 (2020-24)
Rachel
24/06/2021
24/06/2021
10 / 10
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Rachel of Marlow, who had a new VW Golf Hatchback (2020 - 2024) on 24/06/2021
Overall: 10 / 10
Delivery Person Comments
The delivery man was extremely nice and personable. He was very helpful, very well presented and clean too! He took a great deal of care in showing me how things worked in the car and answered all my questions.
Delivery Punctuality Comments
The car was delivered in the hour stated. .
Overall Punctuality Comments
The car was delivered in the hour stated. .
Cleanliness Comments
The car was impeccably clean, inside and out. There was a bit of residual wax on the car which the delivery man polished off when I asked him to.
Damage Comments
I did an inspection of the car and there was no damage that I could see.
Overall Comments
The car was delivered at the time they said it would arrive and to an amended address.
Delivery Communication Comments
My request for a change of delivery venue was dealt with very efficiently by you.
Missing Comments
Everything is present in the car except the warranty book. The delivery form was done electronically.
Improvements
The only thing would be to be notified of the estimated delivery time prior to the delivery day if possible.
Skoda Kodiaq Estate (2017-21)
Ali
07/06/2021
07/06/2021
8 / 10
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Ali of Cuckfield, who had a new Skoda Kodiaq Estate (2017 - 2021) on 07/06/2021
Overall: 8 / 10
Delivery Person Comments
Friendly and helpful
Damage Comments
Some scuff marks
Overall Comments
On time and great communication
Delivery Communication Comments
Very helpful. Easy to deal with. Will use again
BMW 2 Series Gran Coupe (2020-24)
21/06/2021
21/06/2021
10 / 10
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of , who had a new BMW 2 Series Gran Coupe (2020 - 2024) on 21/06/2021
Overall: 10 / 10
Kia Soul (2016-19)
Richard
03/06/2021
03/06/2021
10 / 10
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Richard of MALVERN, who had a new Kia Soul Hatchback (2016 - 2019) on 03/06/2021
Overall: 10 / 10
Delivery Person Comments
No body odour at all!
Overall Comments
The actual delivery was fine and professional but it was extremely frustrating to get caught up in the withdrawal of the Government EV grant which delayed delivery by 2 months and incurred hire car charges for some planned long journeys.
Delivery Communication Comments
Very good communiction when there was finally a delivery date to be communicated!
Improvements
I am satisfied thanks.
BMW X5 Estate
21/06/2021
21/06/2021
8 / 10
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of , who had a new BMW X5 M Estate (2019 - 2023) on 21/06/2021
Overall: 8 / 10
Delivery Person Comments
Driver was very pleasant and chatty, even though she had to change her plans to drive to the correct delivery address.
Delivery Punctuality Comments
Unfortunately, went to the wrong address to start with but arrival at that address was prompt!
Overall Punctuality Comments
Unfortunately, went to the wrong address to start with but arrival at that address was prompt!
Overall Comments
Bit of a mix up with the correct delivery address but they dealt with it very well.
Improvements
Checked delivery address one last time by telephone, before sending the driver out to deliver.
Citroen C5 Aircross
Kevin
18/06/2021
18/06/2021
10 / 10
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Kevin of Witney, who had a new Citroen C5 Aircross Hatchback (2018 - 2022) on 18/06/2021
Overall: 10 / 10
Mercedes EQC Estate (2019-24)
Simon
17/06/2021
17/06/2021
8 / 10
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Simon of Huddersfield, who had a new Mercedes Eqc Estate Special Edition (2019 - 2024) on 17/06/2021
Overall: 8 / 10
Delivery Person Comments
Nice friendly chap, all good.
Delivery Punctuality Comments
Earlier that expected. All good
Overall Punctuality Comments
Earlier that expected. All good
Overall Comments
Was great. Chap arrived with car in a truck (keeping car safe), then drove it the 400yds from unloading to our house. Great service
Improvements
Nothing of note
Jaguar E-Pace (2020-24)
Chris
10/06/2021
10/06/2021
8 / 10
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Chris of Edinburgh, who had a new Jaguar E-Pace Diesel Estate (2020 - 2024) on 10/06/2021
Overall: 8 / 10
Damage Comments
Marks on the roof, looks like discoloured or faulty paint.
Skoda Kamiq Hatchback (2019-23)
Jen
10/06/2021
10/06/2021
8 / 10
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Jen of Morpeth, who had a new Skoda Kamiq Hatchback (2019 - 2023) on 10/06/2021
Overall: 8 / 10
Missing Comments
Delivery note
Audi A1 Sportback
Molly
07/06/2021
07/06/2021
6 / 10
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Molly of Tunbridge Wells, who had a new Audi A1 Sportback (2018 - 2020) on 07/06/2021
Overall: 6 / 10
Delivery Person Comments
Was no real hand over period , felt as if he was in a rush to get away quickly and didn’t explain anything about the car to me.
Cleanliness Comments
The inside of the car was clean , but I had to take it to the car wash straight away as the outside was very sticky and dirty.
Volvo XC40 Estate (2020-24)
Gill
07/06/2021
07/06/2021
10 / 10
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Gill of Malton, who had a new Volvo XC40 Estate (2020 - 2024) on 07/06/2021
Overall: 10 / 10
Land Rover RR Velar Estate (2017-23)
Stewart
02/06/2021
02/06/2021
8 / 10
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Stewart of Auldhouse, who had a new Land Rover Range Rover Velar Diesel Estate (2017 - 2023) on 02/06/2021
Overall: 8 / 10
Delivery Person Comments
Very good and helpful
Delivery Punctuality Comments
Contacted the night before with proposed delivery ETA and all on time on the day.
Overall Punctuality Comments
Contacted the night before with proposed delivery ETA and all on time on the day.
Cleanliness Comments
Brand new car delivered on a trailer, so factory standard cleanliness
Damage Comments
Although steering does ‘creak’ now and again. I’ve put this down to stiffness of a brand new car and a bedding in period. I’ll monitor though.
Dealer Service Comments
See above on previous question response
Overall Comments
along cats sortwd me out quickly and efficiently, despite a couple of glitches with car manufacturer (on their part). Updated and informed with course of actions at all stages.
Delivery Communication Comments
Felt that dealership were slow with feedback and lax on the intimated delivery dates expectations etc. As a result, I was left without a car for 4-5 days. Ling cars were however exemplary on matters abs scoring does not reflect any aspect of detriment towards the team.
Improvements
N/A
Audi Q5 Estate (2020-24)
Joanne
04/06/2021
04/06/2021
10 / 10
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Joanne of Newry, who had a new Audi Q5 Estate (2020 - 2024) on 04/06/2021
Overall: 10 / 10
Seat Ibiza (2017 - 2021)
Emily
25/05/2021
25/05/2021
8 / 10
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Emily of Rotherham , who had a new Seat Ibiza Hatchback (2017 - 2021) on 25/05/2021
Overall: 8 / 10
Overall Comments
Very good
Missing Comments
No spare tire or floor mats as expected
Volkswagen Tiguan (2020-23) pre-current
Kay
25/05/2021
25/05/2021
8 / 10
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Kay of South Ayrshire , who had a new VW Tiguan Estate (2020 - 2023) on 25/05/2021
Overall: 8 / 10
Cleanliness Comments
some dirt on the car but couldn't be helped due to the rain on the way to scotland
Improvements
n/A
Citroen C3 (2020-24)
Maureen
28/05/2021
28/05/2021
8 / 10
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Maureen of Glasgow, who had a new Citroen C3 Hatchback (2020 - 2024) on 28/05/2021
Overall: 8 / 10
Delivery Person Comments
James called evening before to give estimated delivery time and was very pleasant he even offered to call him direct once he left if any questions on vehicle
Delivery Punctuality Comments
Half hour early great
Overall Punctuality Comments
Half hour early great
Cleanliness Comments
Outside was dirty due to miles driven, inside ok
Damage Comments
Scratches inside car
Dealer Service Comments
Dealer should be offering more of a showroom experience regarding cleanliness and checks beforehand
Overall Comments
Was a bit disappointed with scratches should have been checked prior
Delivery Communication Comments
Yes Guy was great
Improvements
It would be a better experience if car was clean on outside instead of having to do it yourself
Ford Fiesta
Dirk
21/05/2021
21/05/2021
10 / 10
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Dirk of , who had a new Ford Fiesta Hatchback on 21/05/2021
Overall: 10 / 10
Delivery Person Comments
Wouldn't even have a cup of tea before he left !! Nice fella.. Greg I think
Delivery Punctuality Comments
Just wish an earlier notification about a window of delivery had been available .. he phoned 30 mins before, which was fine as it was 10.30am, but would have been a pisser if it was 5pm
Overall Punctuality Comments
Just wish an earlier notification about a window of delivery had been available .. he phoned 30 mins before, which was fine as it was 10.30am, but would have been a pisser if it was 5pm
Cleanliness Comments
two 'free' mats in the boot
Dealer Service Comments
just needed earlier notification of delivery window time
Missing Comments
I have a Fiesta Supplemental Owner's Guide and a Service Portfolio booklet and a Key Code card ... so not sure if there is also meant to be a Handbook and Warranty Book ??
Improvements
delivery window ..
Mazda 2 Hatchback (2019-23)
Shane
21/05/2021
21/05/2021
8 / 10
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Shane of Exeter, who had a new Mazda MAZDA2 Hatchback (2019 - 2023) on 21/05/2021
Overall: 8 / 10
Cleanliness Comments
Ad the car had traveled 300 miles to get to me on a wet day it was quite dirty outside
Audi A1 Sportback
Adam
13/05/2021
13/05/2021
8 / 10
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Adam of Sheffield, who had a new Audi A1 Sportback (2018 - 2020) on 13/05/2021
Overall: 8 / 10
Missing Comments
Media lead for connecting to sat nav
Ford Ranger
17/05/2021
17/05/2021
4 / 10
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of , who had a new Ford Ranger Diesel on 17/05/2021
Overall: 4 / 10
Cleanliness Comments
Vehicle was dirty due to heavy rain and wet / dirty roads
Damage Comments
winscreen crack
Overall Comments
Vehicle delivered with crack in windscreen - not noticed until delivery driver had left
Volkswagen Polo (2019-21)
Amelia
17/05/2021
17/05/2021
8 / 10
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Amelia of Oldham, who had a new VW Polo Hatchback Special Editions (2019 - 2021) on 17/05/2021
Overall: 8 / 10
Renault Zoe (2019-24)
Nick
14/05/2021
14/05/2021
8 / 10
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Nick of NORTHAMPTON, who had a new Renault Zoe Hatchback (2019 - 2024) on 14/05/2021
Overall: 8 / 10
Improvements
All was fine
Mg ZS (2019-22)
Denise
14/05/2021
14/05/2021
8 / 10
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Denise of Bicester, who had a new Mg ZS Electric Hatchback (2019 - 2022) on 14/05/2021
Overall: 8 / 10
Delivery Punctuality Comments
Turned up at nine, didn’t call before but as he was so early it didn’t matter
Overall Punctuality Comments
Turned up at nine, didn’t call before but as he was so early it didn’t matter
Cleanliness Comments
Could tell it had been well cleaned, few splashes as it was rainy and he drove it to me
Improvements
Delivery was very good. Phone call giving time of arrival might be helpful, as he came so early didn’t matter in my case
Kia Niro Estate (2019-22)
Terry
12/05/2021
12/05/2021
10 / 10
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Terry of London, who had a new Kia Niro Estate (2019 - 2022) on 12/05/2021
Overall: 10 / 10
Delivery Person Comments
A very pleasant chap indeed.
Delivery Punctuality Comments
He called and said he would arrive at 11:30, he pulled up outside at 11:28. Brilliant.
Overall Punctuality Comments
He called and said he would arrive at 11:30, he pulled up outside at 11:28. Brilliant.
Cleanliness Comments
Pristine
Damage Comments
Bird shit but that’s no ones fault!
Overall Comments
Brilliant. Arrived on time, called us before he arrived, answered all our questions and was helpful and professional.
Delivery Communication Comments
Very happy
Missing Comments
Locking wheel nuts were well hidden but I found them!
Improvements
Nothing, it was exactly as described and we were very pleased.
Citroen C5 Aircross
Mim
11/05/2021
11/05/2021
8 / 10
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Mim of Gateshead, who had a new Citroen C5 Aircross Hatchback (2018 - 2022) on 11/05/2021
Overall: 8 / 10
Missing Comments
Delivery form was electronic so hard to read as on delivery driver's phone. Would prefer paper copy
Improvements
Paper delivery form so I could have a copy,
Volkswagen ID.3
Helen
06/05/2021
06/05/2021
8 / 10
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Helen of Oxted, who had a new VW ID.3 Hatchback (2020 - 2023) on 06/05/2021
Overall: 8 / 10
Peugeot 2008 Estate
Chezza
08/05/2021
08/05/2021
10 / 10
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Chezza of Gateshead, who had a new Peugeot 2008 Estate (2019 - 2023) on 08/05/2021
Overall: 10 / 10
Delivery Person Comments
Although didn’t really speaking the heavens opened and it was raining a lot!
Delivery Punctuality Comments
Very prompt!
Overall Punctuality Comments
Very prompt!
Cleanliness Comments
Nice and CLean! Apart from exterior but it had drove 361 miles to get to me so that’s fair
Damage Comments
Didn’t appear to be any however typical British weather and it was raining a lot
Overall Comments
Extremely prompt delivery time
Delivery Communication Comments
Awesome! Cant thank yous enough
Missing Comments
None that I’m aware off!
Improvements
If you were god you could change weather so comes nice and shiny ????
BMW 4 Series Gran Coupe (2014-20)
Dan
07/05/2021
07/05/2021
10 / 10
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Dan of Milton Keynes, who had a new BMW 4 Series Gran Coupe (2014 - 2020) on 07/05/2021
Overall: 10 / 10
Citroen C5 Aircross
05/05/2021
05/05/2021
8 / 10
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of , who had a new Citroen C5 Aircross Hatchback (2018 - 2022) on 05/05/2021
Overall: 8 / 10
Cleanliness Comments
external was dirty
Nissan Leaf (2019-22)
Adam
07/05/2021
07/05/2021
8 / 10
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Adam of Northwich , who had a new Nissan Leaf Hatchback Special Edition (2019 - 2022) on 07/05/2021
Overall: 8 / 10
Delivery Communication Comments
Had a call from the delivery driver an hour before they arrived
Missing Comments
You mentioned a completed delivery form. I signed a tablet that the delivery man had but have not had anything via email if that was expected to be sent to me
Improvements
Would be good to know if delivery is expected in the morning or afternoon instead of just an hour before, although as in lockdown this time this was fine
Nissan Leaf (2019-22)
Darren
05/05/2021
05/05/2021
8 / 10
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Darren of Rochester, who had a new Nissan Leaf Hatchback Special Edition (2019 - 2022) on 05/05/2021
Overall: 8 / 10
Cleanliness Comments
The car was a bit dirty inside and out.
Dealer Service Comments
Dealer wouldn't get back with a new delivery date after cancelling the first date.
Overall Comments
Very good on the day but delayed the delivery day, after agreeing it, by a few weeks.
Missing Comments
Mats were missing after being promised but are now in the post.
Improvements
Clean car and not cancelling delivery last minute. If a cancellation is unavoidable then give a new date rather than leaving me hanging.
Volkswagen Polo (2019-21)
Jenny
29/04/2021
29/04/2021
10 / 10
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Jenny of , who had a new VW Polo Hatchback Special Editions (2019 - 2021) on 29/04/2021
Overall: 10 / 10
Missing Comments
warranty book
Improvements
emailed the day before with an approx delivery time slot
Skoda Kodiaq Estate (2017-21)
Kevin
05/05/2021
05/05/2021
10 / 10
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Kevin of Chatham, who had a new Skoda Kodiaq Estate (2017 - 2021) on 05/05/2021
Overall: 10 / 10
Improvements
it was all very good, just a bit of stress the day before because of a mix up with addresses and they were going to deliver to Newcastle and not Kent but that was fixed very quickly and all good on delivery.
Seat Arona
Tony
04/05/2021
04/05/2021
6 / 10
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Tony of Tamworth , who had a new Seat Arona Hatchback (2017 - 2021) on 04/05/2021
Overall: 6 / 10
Delivery Person Comments
Very pleasant and affiable chap, smartly dressed, professional
Delivery Punctuality Comments
And he phoned me about an hour beforehand to make sure I would be there
Overall Punctuality Comments
And he phoned me about an hour beforehand to make sure I would be there
Cleanliness Comments
ALthough in fairness it had been raining and there was quite a bit of splash marks on the car from where it had been driven in the rain. Inside was spotless
Dealer Service Comments
Wrong colour car delivered and started taking payments a month early after registering the car early and thus starting my contract early (without me knowing or having even received rhe car at that stage!)
Overall Comments
The wrong colour car was delivered! So was a little bit disappointed when it turned up.
Missing Comments
There doesn't appear to be a service book. There was a folder in the glovebox containing the handbook and the delivery form I was asked to sign on his tablet thingy
Improvements
Got the colour right after all that is what I had paid for!
Land Rover RR Evoque (2019-23)
Phil
04/05/2021
04/05/2021
? / 10
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Citroen C4 Cactus
Dean
04/05/2021
04/05/2021
8 / 10
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Dean of Ludlow, who had a new Citroen C4 Cactus Hatchback Special Editions (2018 - 2020) on 04/05/2021
Overall: 8 / 10
Cleanliness Comments
Clean inside.Plus driver had already been to carwash down road so car was spotless
Overall Comments
Telephoned well in advance. Well planned.
Seat Arona
Shaun
30/04/2021
30/04/2021
8 / 10
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Shaun of Chesterfield, who had a new Seat Arona Hatchback (2017 - 2021) on 30/04/2021
Overall: 8 / 10
Delivery Person Comments
Friendly delivery woman
Delivery Punctuality Comments
contacted with delivery time and delivered punctually
Overall Punctuality Comments
contacted with delivery time and delivered punctually
Overall Comments
car transported rather than driven
Hyundai i30 (2020-22)
Dan
30/04/2021
30/04/2021
8 / 10
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Dan of , who had a new Hyundai i30 Diesel Hatchback (2020 - 2022) on 30/04/2021
Overall: 8 / 10
Delivery Punctuality Comments
Turned up ahead of schedule
Overall Punctuality Comments
Turned up ahead of schedule
Mercedes C Class Coupe (2020-23)
GC
27/04/2021
27/04/2021
10 / 10
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GC of London, who had a new Mercedes C Class Coupe Special Editions (2020 - 2023) on 27/04/2021
Overall: 10 / 10
Delivery Person Comments
Very nice delivery driver
Delivery Punctuality Comments
exactly as arranged
Overall Punctuality Comments
exactly as arranged
Cleanliness Comments
spotless
Overall Comments
Delivery was exactly as discussed when they called me and was on time
Improvements
Nothing in my opinion
Citroen C3 (2020-24)
Carolyn
26/04/2021
26/04/2021
6 / 10
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Carolyn of Glasgow, who had a new Citroen C3 Hatchback (2020 - 2024) on 26/04/2021
Overall: 6 / 10
Delivery Punctuality Comments
Not sure if it was punctual as I did not have any information regarding time. I only found this information on morning of delivery when I asked for an ETA.
Overall Punctuality Comments
Not sure if it was punctual as I did not have any information regarding time. I only found this information on morning of delivery when I asked for an ETA.
Improvements
Provide information without buyer asking for information!!! Check list of questions to ask delivery driver not everyone is confident when dealing with driver who will only supply when asked!!! Not sure of your role in this process!!
Jeep Renegade
Meg
22/04/2021
22/04/2021
10 / 10
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Meg of Bridgend, who had a new Jeep Renegade Hatchback Special Edition (2018 on) on 22/04/2021
Overall: 10 / 10
Delivery Person Comments
Very nice guy, kept in touch and delivered on time.
Cleanliness Comments
Car was spotless!
Overall Comments
Communication with delivery driver was fantastic, kept in touch and gave me accurate delivery times.
Seat Mii (2019-21)
Stuart
20/04/2021
20/04/2021
10 / 10
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Stuart of Didcot, who had a new Seat Mii Electric Hatchback (2019 - 2021) on 20/04/2021
Overall: 10 / 10
Citroen C3 (2020-24)
Joanne
19/04/2021
19/04/2021
6 / 10
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Joanne of Dinas Powys, who had a new Citroen C3 Hatchback (2020 - 2024) on 19/04/2021
Overall: 6 / 10
Delivery Person Comments
Nice guy, friendly and helpful
Delivery Punctuality Comments
It wasn't his fault and when I text to check what was happening he did get back to me. It would have been helpful if he had let me know earlier as I lost work and money due to the delay which could have been avoided.
Overall Punctuality Comments
It wasn't his fault and when I text to check what was happening he did get back to me. It would have been helpful if he had let me know earlier as I lost work and money due to the delay which could have been avoided.
Cleanliness Comments
Inside it was lovely, although it was very dusty which is probably unavoidable when being driven a long way on a truck
Damage Comments
All looked good to me
Overall Comments
The driver contacted me the day before to arrange a time which was great. Unfortunately he was delayed on the way by over 6 hours. Although this was beyond his control it would have been really useful if he had let me know.
Delivery Communication Comments
would have been excellent if he had updated me on the delay
Improvements
just as above on updated delivery time estimate and it would have been nice if it was cleaner on the outside but not a big deal.
Seat Arona
Jon
15/04/2021
15/04/2021
10 / 10
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Jon of Tamworth, who had a new Seat Arona Hatchback (2017 - 2021) on 15/04/2021
Overall: 10 / 10
Delivery Communication Comments
152
Improvements
Nothing, was happy with everything.
Volvo XC40 Estate (2020-24)
GIllian
16/04/2021
16/04/2021
6 / 10
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GIllian of Inverurie, who had a new Volvo XC40 Estate (2020 - 2024) on 16/04/2021
Overall: 6 / 10
Improvements
Car could have been cleaner and delivery driver could have given some information about car not just disappeared as soon as possible
Volkswagen Up (2016-23)
Lisa
14/04/2021
14/04/2021
8 / 10
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Lisa of Peterborough, who had a new VW Up Hatchback (2016 - 2023) on 14/04/2021
Overall: 8 / 10
Delivery Person Comments
Didn't get close enough to sniff em obvs #GlobalPandemic
Delivery Punctuality Comments
They phoned to warn me they were coming
Overall Punctuality Comments
They phoned to warn me they were coming
Cleanliness Comments
I am fussy with this it was ok, I could see they had their "sanitised" sticker on the windscreen
Dealer Service Comments
It's hard for me to answer this one though
Overall Comments
I took a while to get there but Brexit & pandemic won't have helped
Improvements
I can't think of anything
Volkswagen Touareg Estate
Matt
13/04/2021
13/04/2021
10 / 10
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Matt of St Leonards ON Sea, who had a new VW Touareg Diesel Estate (2018 - 2023) on 13/04/2021
Overall: 10 / 10
Improvements
Nothing
Toyota Prius
Brian
13/04/2021
13/04/2021
10 / 10
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Brian of Dalkeith, who had a new Toyota Prius Hatchback (2019 - 2022) on 13/04/2021
Overall: 10 / 10
Dealer Service Comments
No dealings with the dealer really but the car got here on the due date ...
Overall Comments
Driver made the effort to inform us of the eta and met his estimate.
Delivery Communication Comments
Guy was on the ball throughout!
Missing Comments
Radio Manual, and - as already known - the Dash Cam.
Improvements
Difficult to think of anything, in all honesty.
Mercedes A Class AMG (2019-22)
Duncan
12/04/2021
12/04/2021
8 / 10
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Duncan of Salisbury, who had a new Mercedes A Class AMG Hatchback (2019 - 2022) on 12/04/2021
Overall: 8 / 10
Improvements
More communication
Seat Arona
Abi
12/04/2021
12/04/2021
10 / 10
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Abi of WORCESTERSHIRE, who had a new Seat Arona Hatchback (2017 - 2021) on 12/04/2021
Overall: 10 / 10
Delivery Person Comments
Really nice guy - showed me all of the features of the car and we checked together for any damage to the car.
Delivery Punctuality Comments
He phoned me in advance to say when he would arrive and he was pretty much on the dot.
Overall Punctuality Comments
He phoned me in advance to say when he would arrive and he was pretty much on the dot.
Missing Comments
I'm not sure if I have the warranty book - will check when I am at home later.
Volvo XC60 Estate
Phill
09/04/2021
09/04/2021
8 / 10
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Phill of Loughton, who had a new Volvo XC60 Estate (2019 - 2021) on 09/04/2021
Overall: 8 / 10
Missing Comments
Service book
Skoda Kamiq Hatchback (2019-23)
Lee
08/04/2021
08/04/2021
8 / 10
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Lee of Baldock, who had a new Skoda Kamiq Hatchback (2019 - 2023) on 08/04/2021
Overall: 8 / 10
Delivery Person Comments
very nice man - gave me a quick overview of the car. no complaints at all.
Delivery Punctuality Comments
arrived earlier than expected
Overall Punctuality Comments
arrived earlier than expected
Dealer Service Comments
I score the dealer as good on the basis of the state of the car (excellent) and the chap who dropped it off. I didnt really hear from the dealer at all though.
Delivery Communication Comments
I only got comms from yourselves - nothing from the dealer. This was fine though and didnt imapct the service.
Improvements
no real complaints
Ford Focus Estate (2018-22)
06/04/2021
06/04/2021
10 / 10
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of , who had a new Ford Focus Diesel Estate (2018 - 2022) on 06/04/2021
Overall: 10 / 10
Delivery Person Comments
Very polite and informative.
Delivery Punctuality Comments
Arrived on time :-)
Overall Punctuality Comments
Arrived on time :-)
Improvements
Nothing
Toyota Corolla (2018-22)
01/04/2021
01/04/2021
10 / 10
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of , who had a new Toyota Corolla Hatchback (2018 - 2022) on 01/04/2021
Overall: 10 / 10
Citroen C3 (2020-24)
Vicky
07/04/2021
07/04/2021
8 / 10
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Vicky of Newcastle Upon Tyne, who had a new Citroen C3 Hatchback (2020 - 2024) on 07/04/2021
Overall: 8 / 10
Damage Comments
Small scratches to interior cup holder
Missing Comments
Delivery man said handbooks were all online now.
Improvements
Probably could have been a bit cleaner all round.)
Mg ZS (2019-22)
Craig
01/04/2021
01/04/2021
8 / 10
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Craig of Blairgowrie, who had a new Mg ZS Electric Hatchback (2019 - 2022) on 01/04/2021
Overall: 8 / 10
Ford Kuga Estate (2019-23)
Tracy
06/04/2021
06/04/2021
8 / 10
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Tracy of Wakefield, who had a new Ford Kuga Estate (2019 - 2023) on 06/04/2021
Overall: 8 / 10
Delivery Person Comments
Very good
Delivery Punctuality Comments
Very good
Overall Punctuality Comments
Very good
Overall Comments
Good
Skoda Kodiaq Estate (2017-21)
Lucy
16/03/2021
16/03/2021
8 / 10
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Lucy of Wirral, who had a new Skoda Kodiaq Estate (2017 - 2021) on 16/03/2021
Overall: 8 / 10
Delivery Person Comments
Very pleasant and chatty but seemed to anxious to get his taxi to get his train home rather than spend time checking if I required him to run through the car controls/ where things were.
Delivery Punctuality Comments
Driver let me know eta
Overall Punctuality Comments
Driver let me know eta
Overall Comments
Punctual and as expected
Missing Comments
Thought the tow bar was missing but Ling sorted that out - it’s foldable so hidden.
Improvements
The driver did not go through any controls of the car. As I had had the
E same car previously it was not an issue but he should have checked. He also completed the delivery form and stated top rate for all questions which he should not have done. He seemed to be in a rush to get his taxi to get the train home.
Skoda Karoq Estate
31/03/2021
31/03/2021
8 / 10
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of , who had a new Skoda Karoq Estate (2017 - 2021) on 31/03/2021
Overall: 8 / 10
Damage Comments
Mirror scratch and Skoda badge missing
Overall Comments
Excellent service throughout the process
Nissan Qashqai (2017-21)
Mark
19/03/2021
19/03/2021
10 / 10
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Mark of Woburn Sands, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 19/03/2021
Overall: 10 / 10
Overall Comments
Super chap. Very nice guy.
Land Rover RR Evoque (2019-23)
Diane
31/03/2021
31/03/2021
? / 10
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Volkswagen Golf Mk8 (2020-24)
Rob
01/04/2021
01/04/2021
8 / 10
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Rob of Linlithgow, who had a new VW Golf Hatchback (2020 - 2024) on 01/04/2021
Overall: 8 / 10
Cleanliness Comments
Covered in a light dust, possibly Saharan, but not a big deal at all.
Missing Comments
Other than above.
Skoda Kamiq Hatchback (2019-23)
Adam
26/03/2021
26/03/2021
6 / 10
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Adam of Ruislip, who had a new Skoda Kamiq Hatchback (2019 - 2023) on 26/03/2021
Overall: 6 / 10
Improvements
Totally confusing process
Peugeot 2008 Estate
Scott
29/03/2021
29/03/2021
8 / 10
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Scott of Milton Keynes, who had a new Peugeot 2008 Estate (2019 - 2023) on 29/03/2021
Overall: 8 / 10
BMW X2
Paul
26/03/2021
26/03/2021
10 / 10
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Paul of Middlesbrough, who had a new BMW X2 Hatchback (2018 - 2023) on 26/03/2021
Overall: 10 / 10
Volkswagen Golf Mk8 (2020-24)
Liam
29/03/2021
29/03/2021
8 / 10
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Liam of , who had a new VW Golf Hatchback (2020 - 2024) on 29/03/2021
Overall: 8 / 10
Delivery Communication Comments
Only thing missing was delivery time.
Volvo XC90 Estate
Nick
24/03/2021
24/03/2021
10 / 10
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Nick of Ilkley, who had a new Volvo XC90 Diesel Estate (2015 on) on 24/03/2021
Overall: 10 / 10
Delivery Person Comments
Same person from Exeter who's been before - decent chap.
Overall Comments
Prompt delivery in the morning.
Skoda Octavia (2020-24)
Monkey
25/03/2021
25/03/2021
8 / 10
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Monkey of Preston, who had a new Skoda Octavia Hatchback (2020 - 2024) on 25/03/2021
Overall: 8 / 10
Delivery Punctuality Comments
Didn't receive phone call informing me of ETA though
Overall Punctuality Comments
Didn't receive phone call informing me of ETA though
Cleanliness Comments
Car was clean and was clear if had been valeted.
Overall Comments
Overall ok. Wasnt asked to check the car over before they left which I thought strange.
Missing Comments
Handbook doesn't have dealer stamp?
Cupra Formentor Estate Pre-current
Tony
18/03/2021
18/03/2021
6 / 10
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Tony of Hunnington , who had a new Cupra Formentor Estate (2020 - 2024) on 18/03/2021
Overall: 6 / 10
Damage Comments
Scratches etc
Improvements
Use another dealer
Volvo XC40 Estate (2020-24)
Heather
23/03/2021
23/03/2021
8 / 10
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Heather of Newcastle Upon Tyne, who had a new Volvo XC40 Estate (2020 - 2024) on 23/03/2021
Overall: 8 / 10
Delivery Person Comments
Very kind and approachable. No horrible smells which was appreciated!
Delivery Punctuality Comments
Nothing to complain about really. Back up driver turned up about 50 mins before main car did but was patient in waiting in the car. Second driver said the first should have rang me as he got closer but didn’t. I didn’t mind though.
Overall Punctuality Comments
Nothing to complain about really. Back up driver turned up about 50 mins before main car did but was patient in waiting in the car. Second driver said the first should have rang me as he got closer but didn’t. I didn’t mind though.
Overall Comments
Drivers very pleasant. Spent time going through the basics with me which was great. Very smiley and kind.
Missing Comments
Don’t think so. I completely the delivery form but didn’t get a copy. Not sure if that’s what above point is asking, or whether just asking if I completed it with driver
Improvements
Maybe deliver car on lorry rather than driving it so far? Don’t know if that’s possible though and not an issue as car was in good condition
Toyota C-HR (2019-24)
22/03/2021
22/03/2021
10 / 10
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of , who had a new Toyota C-HR Hatchback (2019 - 2024) on 22/03/2021
Overall: 10 / 10
Volkswagen ID.3
22/03/2021
22/03/2021
10 / 10
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of , who had a new VW ID.3 Hatchback (2020 - 2023) on 22/03/2021
Overall: 10 / 10
Nissan Qashqai (2017-21)
Mozza
22/03/2021
22/03/2021
10 / 10
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Mozza of COLWYN BAY, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 22/03/2021
Overall: 10 / 10
Delivery Person Comments
Driver was excellent.
Delivery Punctuality Comments
Delivered on time, excellent
Overall Punctuality Comments
Delivered on time, excellent
Cleanliness Comments
All fine..
Dealer Service Comments
Unable to comment, as I had no contact with them.
Overall Comments
Driver called 1 hour before he arrived, excellent service.
Delivery Communication Comments
Excellent service, very quick from 1st contact to delivery, very straightforward. Several friends are looking for deals on your site!
Improvements
Nothing really.
Citroen C3 (2020-24)
Nicola
18/03/2021
18/03/2021
8 / 10
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Nicola of London, who had a new Citroen C3 Hatchback (2020 - 2024) on 18/03/2021
Overall: 8 / 10
Land Rover RR Sport Estate (2018-22)
Pip
19/03/2021
19/03/2021
10 / 10
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Pip of Tarporley, who had a new Land Rover Range Rover Sport Diesel Estate (2018 - 2022) on 19/03/2021
Overall: 10 / 10
Missing Comments
No warranty book or copy of delivery form was given
Vauxhall Corsa
Phil
19/03/2021
19/03/2021
6 / 10
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Phil of Lichfield , who had a new Vauxhall Corsa Hatchback (2019 - 2023) on 19/03/2021
Overall: 6 / 10
Delivery Person Comments
He wanted to go home asap
Overall Comments
Had two del dates prior and was let down... once with no contact
Delivery Communication Comments
Quick reply’s
Seat Leon
Henry
08/03/2021
08/03/2021
8 / 10
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Henry of Whitley Bay, who had a new Seat Leon Hatchback (2020 on) on 08/03/2021
Overall: 8 / 10
Missing Comments
Nothing missing =)
Fiat 500 (2015-24)
Jamie
16/03/2021
16/03/2021
6 / 10
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Jamie of Tewksbury , who had a new Fiat 500 Hatchback (2015 - 2024) on 16/03/2021
Overall: 6 / 10
Delivery Communication Comments
No faults on the communication! So helpful!
Ford Kuga Estate (2019-23)
17/03/2021
17/03/2021
8 / 10
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of , who had a new Ford Kuga Estate (2019 - 2023) on 17/03/2021
Overall: 8 / 10
Volkswagen Tiguan (2020-23) pre-current
Stephen
11/03/2021
11/03/2021
10 / 10
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Stephen of Wakefield, who had a new VW Tiguan Estate (2020 - 2023) on 11/03/2021
Overall: 10 / 10
Volkswagen ID.3
David
11/03/2021
11/03/2021
6 / 10
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David of Houghton Le Spring, who had a new VW ID.3 Hatchback (2020 - 2023) on 11/03/2021
Overall: 6 / 10
Delivery Punctuality Comments
Didnt tell me they would be arriving though.
Overall Punctuality Comments
Didnt tell me they would be arriving though.
Cleanliness Comments
Inside was good. Outside was very dirty.
Damage Comments
Looks like a factory fault on the drivers side rear wheel trim though.
Missing Comments
Mats but not sure I should have gotten them in the first place.
Improvements
Rang me before just turning up. I could have been out or anything.
Nissan Qashqai (2017-21)
Sophie
05/03/2021
05/03/2021
? / 10
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Volkswagen Tiguan (2020-23) pre-current
Matt
08/03/2021
08/03/2021
8 / 10
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Matt of St Leonards ON Sea, who had a new VW Tiguan Estate (2020 - 2023) on 08/03/2021
Overall: 8 / 10
Damage Comments
Stone chip and scratching on rear bumper, noted by driver.
Overall Comments
Delivery was easy, notified in advance, maybe a bit more notice ideal.
Kia Niro Estate (2019-22)
Gaz
05/03/2021
05/03/2021
10 / 10
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Gaz of Worcs, who had a new Kia Niro Estate (2019 - 2022) on 05/03/2021
Overall: 10 / 10
Delivery Person Comments
Excellent - full tour of the car and every button included
Improvements
Nothing - it was superb!
Seat Arona
David
24/02/2021
24/02/2021
6 / 10
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David of Great Malvern , who had a new Seat Arona Hatchback (2017 - 2021) on 24/02/2021
Overall: 6 / 10
Delivery Punctuality Comments
Arrived around time notified, albeit time was only notified that morning.
Overall Punctuality Comments
Arrived around time notified, albeit time was only notified that morning.
Overall Comments
Could have had more warning of arrival time. A message the day before would have been helpful.
Delivery Communication Comments
Your part was fine. Dealer could have been better.
Missing Comments
Apparently service record is all on line.
Improvements
Time notification, as above.
Volvo XC60 Estate
Rob
22/02/2021
22/02/2021
10 / 10
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Rob of Tring, who had a new Volvo XC60 Estate (2019 - 2021) on 22/02/2021
Overall: 10 / 10
Nissan Qashqai (2017-21)
Dale
19/02/2021
19/02/2021
8 / 10
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Dale of Eastleigh, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 19/02/2021
Overall: 8 / 10
Dealer Service Comments
I would've said "very good" except they keep calling me Mrs Lane, despite the fact that I'm male. They're presumably guessing my gender from my first name. Not the end of the world, but a bit annoying, and I have asked them to update their records a couple of times.
Nissan Qashqai (2017-21)
Naomi
15/02/2021
15/02/2021
10 / 10
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Naomi of Nuneaton, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 15/02/2021
Overall: 10 / 10
Delivery Person Comments
Nice man
Delivery Punctuality Comments
On time
Overall Punctuality Comments
On time
Cleanliness Comments
Clean and unused
Overall Comments
Straight forward, friendly
Delivery Communication Comments
Great communication
Improvements
None
Audi Q5 Estate (2020-24)
Graeme
18/02/2021
18/02/2021
10 / 10
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Graeme of Wrexham, who had a new Audi Q5 Estate (2020 - 2024) on 18/02/2021
Overall: 10 / 10
Delivery Person Comments
Very courtious
Damage Comments
small stone chip on front bumper
Overall Comments
Covid Safe delivery.
Delivery Communication Comments
Phone call before delivery telling me exactly what time was coming.
Missing Comments
Just as mentioned above.
Improvements
Nothing
Kia Niro Estate (2019-22)
Pete
11/02/2021
11/02/2021
8 / 10
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Pete of Colchester, who had a new Kia Niro Estate (2019 - 2022) on 11/02/2021
Overall: 8 / 10
Citroen C3 (2020-24)
Steve
29/01/2021
29/01/2021
10 / 10
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Steve of Swindon, who had a new Citroen C3 Hatchback (2020 - 2024) on 29/01/2021
Overall: 10 / 10
Missing Comments
This car does not have a spare wheel which I understand as there is a Temporary puncture repair kit in the boot. however I have noticed that the following are missing from the boot of the car, Wheel wrench, jack,wheel bolt cover removal tool , Removable towing eye, flat screwdriver. see attached photographs. I do have the lockable wheel nut however the spare 4 wheel nuts do not appear to be in the car either? I will send pics in following message
Renault Kangoo Ze
Luis
10/02/2021
10/02/2021
6 / 10
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Luis of Farnborough, who had a new Renault Kangoo Ze Electric on 10/02/2021
Overall: 6 / 10
Delivery Person Comments
But did not know anything about the car
Delivery Punctuality Comments
did not call before arriving, called when arrived, so he had to wait for me to come
Overall Punctuality Comments
did not call before arriving, called when arrived, so he had to wait for me to come
Overall Comments
Delivered a day late without comms, even LingsCars had trouble getting an answer for me
Missing Comments
Is it missing the 3 pin charging cable?
Ford Fiesta
David
10/02/2021
10/02/2021
10 / 10
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David of Maldon, who had a new Ford Fiesta Hatchback on 10/02/2021
Overall: 10 / 10
Ford Puma (2019-24)
Michael
09/02/2021
09/02/2021
6 / 10
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Michael of Oldham, who had a new Ford Puma Hatchback (2019 - 2024) on 09/02/2021
Overall: 6 / 10
Improvements
Delivery truck
Mg MG5
Simon
05/02/2021
05/02/2021
10 / 10
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Simon of Alton, who had a new Mg MG5 Electric Estate (2020 - 2023) on 05/02/2021
Overall: 10 / 10
Seat Ateca Estate
Si
08/02/2021
08/02/2021
10 / 10
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Si of St. Helens, who had a new Seat Ateca Estate (2020 - 2023) on 08/02/2021
Overall: 10 / 10
Missing Comments
no service/warranty book
Nissan Qashqai (2017-21)
Paul
01/02/2021
01/02/2021
8 / 10
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Paul of Cheslyn Hay, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 01/02/2021
Overall: 8 / 10
Nissan Qashqai (2017-21)
Bruce
04/02/2021
04/02/2021
10 / 10
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Bruce of Edinburgh, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 04/02/2021
Overall: 10 / 10
Improvements
Nope.
Skoda Kamiq Hatchback (2019-23)
Derick
16/12/2020
16/12/2020
8 / 10
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Derick of Congerstone, Nuneaton, who had a new Skoda Kamiq Hatchback (2019 - 2023) on 16/12/2020
Overall: 8 / 10
Missing Comments
Umbrella
Improvements
Nothing everything was fine
Hyundai Kona
Natalie
01/02/2021
01/02/2021
10 / 10
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Natalie of Dartford, who had a new Hyundai Kona Hatchback Special Editions (2019 - 2021) on 01/02/2021
Overall: 10 / 10
Delivery Communication Comments
LOvely man, very helpful and informative
Improvements
I cannot fault the service I have received - thank you so much, a very happy customer!
Volvo XC40 Estate (2020-24)
Stuart
01/02/2021
01/02/2021
8 / 10
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Stuart of Cleethorpes, who had a new Volvo XC40 Estate (2020 - 2024) on 01/02/2021
Overall: 8 / 10
Delivery Person Comments
Andy from Stoneacre was pleasant and courteous.
Delivery Punctuality Comments
I rang to arrange collection. Vehicle was ready when I arrived.
Overall Punctuality Comments
I rang to arrange collection. Vehicle was ready when I arrived.
Cleanliness Comments
Even though it was raining car was in very good standard of cleanliness both inside and out.
Damage Comments
Did not see any damage. Took photographs all around the car as a record before accepting delivery.
Overall Comments
Collected car from dealer. The dealer manning levels were low due to COVID restrictions.
Nissan Juke (2019-24)
Peter
28/01/2021
28/01/2021
10 / 10
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Peter of Milton Keynes, who had a new Nissan Juke Hatchback (2019 - 2024) on 28/01/2021
Overall: 10 / 10
Delivery Punctuality Comments
Hour later than they said but they let us know in advance so not a problem
Overall Punctuality Comments
Hour later than they said but they let us know in advance so not a problem
Mazda 3 Hatchback
Claire
29/01/2021
29/01/2021
8 / 10
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Claire of , who had a new Mazda 3 Hatchback (2019 - 2019) on 29/01/2021
Overall: 8 / 10
Delivery Person Comments
Very helpful but seemed more concerned about getting instructions for the bus to his next collection point than talking through the handover process!
Cleanliness Comments
Outside of car was dirty, which is understandable given the weather. Inside of car was clean but didn’t seem to the same “new car” standard as others I’ve had
Improvements
More time given for handover and checking of car
Volkswagen Golf Mk7
Pete
26/01/2021
26/01/2021
8 / 10
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Pete of Bradford, who had a new VW Golf Hatchback (2017 - 2020) on 26/01/2021
Overall: 8 / 10
Delivery Person Comments
Can't say I had a sniff to be honest :-) but no unpleasant smells and the car smelt brand new (as it should)..
Vety coureteuos chap, no complaints
Delivery Punctuality Comments
Yep. Bang on time
Overall Punctuality Comments
Yep. Bang on time
Cleanliness Comments
Transported so picked up all the crap off the roads on the way over, but it's January, can't expect anything else. Inside immaculate
Dealer Service Comments
Hard to say - had nothing to do with them
Overall Comments
Good communication, turned up when expected, courteous and polite driver. Can't get much better.
Delivery Communication Comments
Spot on as usual and continue to entertain my ramblings
Improvements
Nothing
Nissan Qashqai (2017-21)
Georgina
06/01/2021
06/01/2021
10 / 10
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Georgina of , who had a new Nissan Qashqai Hatchback (2017 - 2021) on 06/01/2021
Overall: 10 / 10
Delivery Person Comments
Very nice man. Professional, smartly dressed.
Delivery Punctuality Comments
Came early. No hanging around.
Overall Punctuality Comments
Came early. No hanging around.
Overall Comments
Extremely happy
Delivery Communication Comments
Very good. Kept me in the picture.
Improvements
I was very satisfied. Was smooth and easy. True to their word.
Ford S-Max Estate (2019-21)
Simon
26/01/2021
26/01/2021
8 / 10
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Simon of Sheffield, who had a new Ford S-Max Vignale Diesel Estate (2019 - 2021) on 26/01/2021
Overall: 8 / 10
Cleanliness Comments
The inside was clean but the outside was dirty as he hadn’t had a chance to get it cleaned (perfectly fine due to COVID)
Audi A6 Estate
Ian
22/01/2021
22/01/2021
10 / 10
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Ian of Eastleigh, who had a new Audi A6 Avant (2018 - 2023) on 22/01/2021
Overall: 10 / 10
Dealer Service Comments
I didn't deal with the dealer directly
Improvements
None, all good.
Volkswagen Golf Mk7
Mike
22/01/2021
22/01/2021
8 / 10
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Mike of Fairford, who had a new VW Golf Hatchback (2017 - 2020) on 22/01/2021
Overall: 8 / 10
Cleanliness Comments
Car was valeted and clean inside - outside was dirty due to the road conditions
Overall Comments
Ran through all the features of the car and answered any question I had
Delivery Communication Comments
Good communication from the team at Lings
Fiat 500 (2015-24)
Emma
06/01/2021
06/01/2021
10 / 10
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Emma of Ashby-de-la-Zouch , who had a new Fiat 500 Hatchback (2015 - 2024) on 06/01/2021
Overall: 10 / 10
Overall Comments
Just a couple of weeks later than I had originally been told
Improvements
Approximate time of delivery, am or pm for example instead of leaving the whole day open
Volvo XC40 Estate (2020-24)
Simon
22/01/2021
22/01/2021
8 / 10
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Simon of Nottingham, who had a new Volvo XC40 Estate (2020 - 2024) on 22/01/2021
Overall: 8 / 10
Overall Comments
The guy from the dealer was really helpful. They had set up the onboard wifi and volvo on call. The car wasnt spotless but due to covid I really didnt mind. He followed the covid rules really well.
Ford Fiesta
Becca
22/01/2021
22/01/2021
10 / 10
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Becca of , who had a new Ford Fiesta Hatchback on 22/01/2021
Overall: 10 / 10
Missing Comments
Service book and warranty certificate is not signed
Nissan Qashqai (2017-21)
13/01/2021
13/01/2021
10 / 10
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of , who had a new Nissan Qashqai Hatchback (2017 - 2021) on 13/01/2021
Overall: 10 / 10
Volkswagen Golf Mk8 (2020-24)
13/01/2021
13/01/2021
6 / 10
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of , who had a new VW Golf Hatchback (2020 - 2024) on 13/01/2021
Overall: 6 / 10
Cleanliness Comments
Wet day, dirty roads so a little dirty. Driver said he was willing to find a car wash (not many around here) but I declined the kind offer
Damage Comments
None visible. Car wet
Missing Comments
Service book
Improvements
Pass on customer supplied information about directions. This was supplied, but as ever, never reached the driver. Sums up the motor trade / main dealer experience (not Lings by the way!)
Audi Q5 Estate (2020-24)
Chris
13/01/2021
13/01/2021
10 / 10
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Chris of Essex, who had a new Audi Q5 Estate (2020 - 2024) on 13/01/2021
Overall: 10 / 10
Delivery Person Comments
Very pleasant, professional and friendly as mentioned.
Delivery Punctuality Comments
Precisely on time and call made prior to arrival.
Overall Punctuality Comments
Precisely on time and call made prior to arrival.
Cleanliness Comments
Cleaned just before delivery, looked stunning even on a very wet day!
Dealer Service Comments
Car supplied precisely on time, ready for when previous car was returned, after a 5 month lead time. excellent.
Overall Comments
Delivery was by a very professional and friendly person, made everything clear and clearly cared about service, stopping to clean the car en route for perfect delivery.
Improvements
Notthing.
Mini Countryman
Mark
08/01/2021
08/01/2021
10 / 10
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Mark of Birmingham, who had a new Mini Countryman Hatchback (2020 - 2023) on 08/01/2021
Overall: 10 / 10
Delivery Person Comments
Kyle was very polite and friendly.
Delivery Punctuality Comments
The delivery slot was 11-1, but Kyle got in touch to say it would be 1-2. So a bit later than planned but excellent communication. It arrived around 1pm.
Overall Punctuality Comments
The delivery slot was 11-1, but Kyle got in touch to say it would be 1-2. So a bit later than planned but excellent communication. It arrived around 1pm.
Cleanliness Comments
Spotless.
Dealer Service Comments
There was a delay due to Covid and then a recall. But I was given a brand new courtesy car for a few months, free or charge.
Overall Comments
It arrived in pristine condition on the back of a truck.
Missing Comments
There was no delivery form or paperwork, which Kyle said was because of Covid.
Improvements
Nothing. Thank you.
Ford Focus (2018-22)
Jonathan
07/01/2021
07/01/2021
8 / 10
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Jonathan of Burnham, who had a new Ford Focus Hatchback (2018 - 2022) on 07/01/2021
Overall: 8 / 10
Delivery Punctuality Comments
Arrived at 0730, much earlier than I had expected.
Overall Punctuality Comments
Arrived at 0730, much earlier than I had expected.
Cleanliness Comments
Inside immaculate, outside a little grubby but this was from spray/grit where the car was driven down the motorway from the dealer to my address.
Dealer Service Comments
Last minute request for additional proof of address documents the afternoon before delivery was a little irritating otherwise I would have rated very good.
Delivery Communication Comments
Excellent communication about delivery from Ling's. No direct contact with the dealer.
Seat Arona
David
06/01/2021
06/01/2021
8 / 10
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David of Leeds, who had a new Seat Arona Hatchback (2017 - 2021) on 06/01/2021
Overall: 8 / 10
Cleanliness Comments
Car had some ‘road dust’ Delivery guy said the valets had been furloughed and apologised for this.
Volkswagen Golf Mk8 (2020-24)
Jayne
29/12/2020
29/12/2020
8 / 10
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Jayne of Birmingham, who had a new VW Golf Hatchback (2020 - 2024) on 29/12/2020
Overall: 8 / 10
Delivery Person Comments
As above, I collected the car so does not apply.
Delivery Punctuality Comments
As above, does not apply.
Overall Punctuality Comments
As above, does not apply.
Dealer Service Comments
Despite the issues with delivery, the dealer has issued a gesture of good will to compensate, and I am happy with the level of customer service.
Overall Comments
Dealer was unable to deliver on the agreed date, and I had to collect.
Improvements
As above. Circumstances beyond everybody’s control meant I had to collect the car rather than it being delivered. However, the communication from both Ling & the dealer was excellent, and I have no complaints about the customer service.
Land Rover RR Sport Estate (2018-22)
Deano
22/12/2020
22/12/2020
10 / 10
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Deano of East Grinstead, who had a new Land Rover Range Rover Sport Diesel Estate (2018 - 2022) on 22/12/2020
Overall: 10 / 10
Damage Comments
tiny pin hole on roof blind. this was noted on delivery sheet (doesn't bother me)
Renault Zoe (2019-24)
21/12/2020
21/12/2020
8 / 10
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of , who had a new Renault Zoe Hatchback (2019 - 2024) on 21/12/2020
Overall: 8 / 10
Delivery Punctuality Comments
Came very early. Was very good.
Overall Punctuality Comments
Came very early. Was very good.
Cleanliness Comments
Could have been cleaner.
Damage Comments
Was raining but there seems to be no damage.
Overall Comments
Was ok. The car came fine, was a bit dirty on the outside but it was raining. They left some rubbish in the door compartment.
Improvements
Delivery with less miles on the clock.
Honda Civic (2018-22)
Lorraine
23/12/2020
23/12/2020
10 / 10
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Lorraine of Worksop , who had a new Honda Civic Hatchback Special Editions (2018 - 2022) on 23/12/2020
Overall: 10 / 10
Delivery Person Comments
Polite
Overall Comments
Had a call the day before and then 20 mins before delivery
Audi A5 Coupe (2020-24)
Lady
21/12/2020
21/12/2020
10 / 10
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Lady of Leicester , who had a new Audi A5 Coupe (2020 - 2024) on 21/12/2020
Overall: 10 / 10
Toyota Aygo (2018-21)
Kerry
18/12/2020
18/12/2020
10 / 10
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Kerry of Gateshead, who had a new Toyota Aygo Hatchback (2018 - 2021) on 18/12/2020
Overall: 10 / 10
Vauxhall Crossland X
Graham
21/12/2020
21/12/2020
6 / 10
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Graham of Abingdon, who had a new Vauxhall Crossland X Hatchback (2017 - 2020) on 21/12/2020
Overall: 6 / 10
Cleanliness Comments
Filthy outside - mainly due to wet conditions and being driven 160 miles... Interior mats, pedals and carpets very muddy. A bit disappointing
Damage Comments
Haven't yet had a moment of dry to fully check the body - very wet and dirty. From what I can see it looks undamaged.
Improvements
Delivered the vehicle clean, in day light pref not sub 7am!
Volvo XC40 Estate (2020-24)
Jay
17/12/2020
17/12/2020
8 / 10
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Jay of Falkirk, who had a new Volvo XC40 Estate (2020 - 2024) on 17/12/2020
Overall: 8 / 10
Volvo XC60 Estate
Leeanne
17/12/2020
17/12/2020
10 / 10
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Leeanne of Co Durham, who had a new Volvo XC60 Estate (2019 - 2021) on 17/12/2020
Overall: 10 / 10
Dealer Service Comments
Difficult to score as I had no contact with the dealer. Long and team took care of everything!
Improvements
No improvements. Communication was clear from Guy and Graham - (the delivery man) could not fault the experience at all!
Audi TT Coupe (2018-24)
16/12/2020
16/12/2020
8 / 10
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of , who had a new Audi TT Coupe (2018 - 2024) on 16/12/2020
Overall: 8 / 10
Overall Comments
Delivery driver was a little needy in terms of giving him directions to the property, but to be fair it is not easy to find with Google Maps
Missing Comments
No V5 but it may be that the lease company keeps it
Citroen C3 (2020-24)
Corey
16/12/2020
16/12/2020
10 / 10
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Corey of Gateshead, who had a new Citroen C3 Hatchback (2020 - 2024) on 16/12/2020
Overall: 10 / 10
Delivery Punctuality Comments
Spot on half 2 as agreed.
Overall Punctuality Comments
Spot on half 2 as agreed.
Cleanliness Comments
As new, wasn't even mucky from the drive from London
Overall Comments
Several phone calls to keep me updated, very friendly and cheerful
Skoda Kamiq Hatchback (2019-23)
Derick
16/12/2020
16/12/2020
8 / 10
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Derick of Congerstone, Nuneaton, who had a new Skoda Kamiq Hatchback (2019 - 2023) on 16/12/2020
Overall: 8 / 10
Suzuki Vitara Estate (2018-24)
Rebecca
14/12/2020
14/12/2020
10 / 10
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Rebecca of Glasgow, who had a new Suzuki Vitara Estate (2018 - 2024) on 14/12/2020
Overall: 10 / 10
Hyundai Tucson Estate (2018-21)
Gwyn
10/12/2020
10/12/2020
10 / 10
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Gwyn of LLANFAIRFECHAN, who had a new Hyundai Tucson Estate (2018 - 2021) on 10/12/2020
Overall: 10 / 10
Improvements
All very good
Kia Niro Estate (2019-22)
Robert
11/12/2020
11/12/2020
8 / 10
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Robert of Southwell, who had a new Kia Niro Estate (2019 - 2022) on 11/12/2020
Overall: 8 / 10
Fiat 500 Convertible (2016-24)
Leeca
10/12/2020
10/12/2020
10 / 10
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Leeca of Gloucestershire, who had a new Fiat 500C Convertible (2016 - 2024) on 10/12/2020
Overall: 10 / 10
Delivery Person Comments
Friendly and informative
Delivery Punctuality Comments
On time
Overall Punctuality Comments
On time
Cleanliness Comments
Clean and smelled of brand new car
Dealer Service Comments
Ok but not heard when first payment or even initial payment is happening. Nothing from post yet.
Overall Comments
No complaints
Improvements
Delivery was perfect
Audi A4 Saloon
Petet
03/12/2020
03/12/2020
8 / 10
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Petet of Paisley, who had a new Audi A4 Saloon on 03/12/2020
Overall: 8 / 10
Audi A4 Saloon
Petet
03/12/2020
03/12/2020
8 / 10
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Petet of Paisley, who had a new Audi A4 Saloon on 03/12/2020
Overall: 8 / 10
Toyota Aygo (2018-21)
Jim
01/12/2020
01/12/2020
8 / 10
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Jim of SUNDERLAND, who had a new Toyota Aygo Hatchback (2018 - 2021) on 01/12/2020
Overall: 8 / 10
Delivery Person Comments
Nice guy.
Improvements
Delivery in daylight would make it easier to check the condition of the car.
Audi A4 Saloon
Dave
27/11/2020
27/11/2020
8 / 10
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Dave of Bridgnorth, who had a new Audi A4 Saloon on 27/11/2020
Overall: 8 / 10
Cleanliness Comments
Inside was perfect, outside was clean with the exception of the bottom of the front sills - not fussed, car is going for paint protection anyway - so good enough. Had much worse.
Dealer Service Comments
Absolute bastard. Nearly lost the deal twice, once because of being slow to quote, and once by attempting to bully me in to taking the car earlier than I wanted it. Utterly futile, I've heard it all before.
Lily is awesome.
Overall Comments
Called an hour ahead, agreed to meet somewhere a bit easier for him to turn his trailer around. On time, professional, fairly entertaining. Easy.
Improvements
Dunno.
Toyota Aygo (2018-21)
Kate
23/11/2020
23/11/2020
8 / 10
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Kate of Chester-Le-Street, who had a new Toyota Aygo Hatchback (2018 - 2021) on 23/11/2020
Overall: 8 / 10
Damage Comments
Tiny scratch near the ignition
Improvements
They could have contacted me to say the were on their way and waited while I checked the car and showed me what they had for me
Mercedes E Class Saloon (2020-23)
Paul
26/11/2020
26/11/2020
10 / 10
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Paul of Malton, who had a new Mercedes E Class Diesel Saloon (2020 - 2023) on 26/11/2020
Overall: 10 / 10
Ford Puma (2019-24)
Ally
24/11/2020
24/11/2020
6 / 10
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Ally of Whitley Bay, who had a new Ford Puma Hatchback (2019 - 2024) on 24/11/2020
Overall: 6 / 10
Toyota Aygo (2018-21)
John
24/11/2020
24/11/2020
10 / 10
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John of Bollington, who had a new Toyota Aygo Hatchback (2018 - 2021) on 24/11/2020
Overall: 10 / 10
Delivery Punctuality Comments
Right on time 3pm
Overall Punctuality Comments
Right on time 3pm
Overall Comments
very polite when delivered
Delivery Communication Comments
not delt with dealer
Kia Niro Estate (2019-22)
Dave
23/11/2020
23/11/2020
8 / 10
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Dave of Brighton, who had a new Kia Niro Estate (2019 - 2022) on 23/11/2020
Overall: 8 / 10
Nissan Juke (2019-24)
Chris
24/11/2020
24/11/2020
10 / 10
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Chris of Brighton, who had a new Nissan Juke Hatchback (2019 - 2024) on 24/11/2020
Overall: 10 / 10
Seat Ateca Estate
Sean
19/11/2020
19/11/2020
6 / 10
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Sean of Huddersfield, who had a new Seat Ateca Estate (2020 - 2023) on 19/11/2020
Overall: 6 / 10
Damage Comments
Scuffed bumper
Overall Comments
Two days late as they had lost the keys. No sat nav disk, scuff on rear bumper
Missing Comments
Sat nav card
Improvements
Turn up on the correct day
Audi TT Coupe (2018-24)
Rillo
23/11/2020
23/11/2020
10 / 10
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Rillo of Mamble, who had a new Audi TT Coupe (2018 - 2024) on 23/11/2020
Overall: 10 / 10
Toyota Aygo (2018-21)
Jenny
23/11/2020
23/11/2020
8 / 10
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Jenny of Carluke, who had a new Toyota Aygo Hatchback (2018 - 2021) on 23/11/2020
Overall: 8 / 10
Renault Zoe (2019-24)
Cynth
20/11/2020
20/11/2020
10 / 10
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Cynth of Barnsley, who had a new Renault Zoe Hatchback (2019 - 2024) on 20/11/2020
Overall: 10 / 10
Volvo XC40 Estate (2020-24)
Lou
20/11/2020
20/11/2020
10 / 10
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Lou of Newton Aycliffe, who had a new Volvo XC40 Estate (2020 - 2024) on 20/11/2020
Overall: 10 / 10
Delivery Person Comments
Very pleasant and helpful
Delivery Punctuality Comments
Yes
Overall Punctuality Comments
Yes
Cleanliness Comments
Very clean but it isn't now haha
Overall Comments
Professional and Covid distancing etc. showed me everything on car
Improvements
It was stress free thanks
Volvo XC60 Estate
19/11/2020
19/11/2020
10 / 10
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of , who had a new Volvo XC60 Estate (2019 - 2021) on 19/11/2020
Overall: 10 / 10
Missing Comments
Don't appear to have a Warranty Book. I have Quick Guide, Service Hand book, Supplement to Owners Manaul
Volkswagen Golf Mk8 (2020-24)
Gill
18/11/2020
18/11/2020
10 / 10
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Gill of Kent, who had a new VW Golf Hatchback (2020 - 2024) on 18/11/2020
Overall: 10 / 10
Seat Leon
Bevan
18/11/2020
18/11/2020
8 / 10
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Bevan of Glasgow, who had a new Seat Leon Hatchback (2020 on) on 18/11/2020
Overall: 8 / 10
Delivery Person Comments
Polite man delivered the car. Gave me time to check the car and answered a few questions about the new to me technology eg.start stop button and button handbreak.
Delivery Punctuality Comments
Driver rang approx 1 hr before delivery with a 45min estimate of delivery which was accurate.
Overall Punctuality Comments
Driver rang approx 1 hr before delivery with a 45min estimate of delivery which was accurate.
Cleanliness Comments
Car was spotless ans was not a bit offended that I wanted to spray it down. Wore a mask when conversing.
Damage Comments
Given the dark Scottish morning and lashing rain nothing was noticed.
Overall Comments
Stress free delivery service.
Missing Comments
I am told I would receive a copy of the milage and signed delivery form in time.
Improvements
Can't fault a thing!
Hyundai Tucson Estate (2018-21)
Clare
17/11/2020
17/11/2020
10 / 10
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Clare of Llanelli, who had a new Hyundai Tucson Estate (2018 - 2021) on 17/11/2020
Overall: 10 / 10
Delivery Person Comments
Very good
Delivery Punctuality Comments
Very good
Overall Punctuality Comments
Very good
Cleanliness Comments
Very good considering the weather
Damage Comments
No
Overall Comments
Very Good
Improvements
Nothing
Skoda Octavia Estate (2020-24)
Charlie
13/11/2020
13/11/2020
10 / 10
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Charlie of Oxted, who had a new Skoda Octavia Estate (2020 - 2024) on 13/11/2020
Overall: 10 / 10
Volvo XC40 Estate (2020-24)
Rob
13/11/2020
13/11/2020
8 / 10
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Rob of Cambridge, who had a new Volvo XC40 Estate (2020 - 2024) on 13/11/2020
Overall: 8 / 10
Cleanliness Comments
It had been driven a long way and was a bit dirty, but in Covid times what can he do about it!
Overall Comments
Arrived earlier than expected. All good
Improvements
Nothing. All good
Nissan Qashqai (2017-21)
Gareth
11/11/2020
11/11/2020
8 / 10
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Gareth of Reading, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 11/11/2020
Overall: 8 / 10
Missing Comments
No mats supplied with the vehicle
Land Rover RR Evoque (2019-23)
Mark
11/11/2020
11/11/2020
8 / 10
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Mark of Falkirk , who had a new Land Rover Range Rover Evoque Diesel Hatchback (2019 - 2023) on 11/11/2020
Overall: 8 / 10
Hyundai Kona
Ross
09/11/2020
09/11/2020
8 / 10
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Ross of Bacup, who had a new Hyundai Kona Hatchback Special Editions (2019 - 2021) on 09/11/2020
Overall: 8 / 10
Delivery Person Comments
Offered to show me how things worked, declined. Was very pleasant and talkative.
Delivery Punctuality Comments
Was initially told by the dealer I would receive a call when the driver was an hour away, only call came when driver was "just about to turn down your road"
Overall Punctuality Comments
Was initially told by the dealer I would receive a call when the driver was an hour away, only call came when driver was "just about to turn down your road"
Improvements
Nothing
Skoda Kodiaq Estate (2017-21)
Fiona
30/10/2020
30/10/2020
10 / 10
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Fiona of Bridge Of Weir, who had a new Skoda Kodiaq Estate (2017 - 2021) on 30/10/2020
Overall: 10 / 10
Missing Comments
Haven’t noticed anything
Hyundai Ioniq (2019-22)
Michael
03/11/2020
03/11/2020
4 / 10
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Michael of DEVIZES, who had a new Hyundai Ioniq Electric Hatchback (2019 - 2022) on 03/11/2020
Overall: 4 / 10
Delivery Person Comments
see above
Cleanliness Comments
see above - no PPE, no seat covers no sanitising until requested
Overall Comments
Sadley Holdcroft were in breach of Covid 19 regulations. I have taken this up with them directly
kind regards
Michael
Missing Comments
disappointing no mats or complimentary pack (bulbs, waring triangle, high viz, first aid kit, bib etc
Improvements
see above
Land Rover RR Evoque (2019-23)
Steve
06/11/2020
06/11/2020
8 / 10
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Steve of Basingstoke, who had a new Land Rover Range Rover Evoque Diesel Hatchback (2019 - 2023) on 06/11/2020
Overall: 8 / 10
Delivery Person Comments
V nice guy.
Delivery Punctuality Comments
I did not know until about 1hr before delivery but he kept to the time he told me on the phone only coming from Guildford to Basingstoke 40miles or so. I was waiting in all day so it was not a problem.
Overall Punctuality Comments
I did not know until about 1hr before delivery but he kept to the time he told me on the phone only coming from Guildford to Basingstoke 40miles or so. I was waiting in all day so it was not a problem.
Cleanliness Comments
Excellent condition very clean inside and out. Not like the last
T car I had (Peugeot 3008 which was very dirty on arrival)
Damage Comments
Checked round the car no damage seen on delivery.
Overall Comments
Good but the delivery driver couldn’t answer some questions on the operation of the car which would have been good to know rather than having to search online for an answer to these questions.
Delivery Communication Comments
Your communication was very good as always the dealer not so much. It would be good to have a good contact with the delivery agent to ask specific questions that I get through the course of the contract period.
Missing Comments
The delivery pack it virtually useless these days nothing but a vehicle guide which has about 20 pages (10 of them about fitting child seats!!!). I need a delivery note copy if you can get one sent through. I did sign a handover document but didn’t get given a copy of it. Plus no breakdown cover details. The guy who delivered the car said it didn’t seem like it was included hopefully Guy is sorting that one out for me?
Improvements
Better comms around delivery time maybe the day before? They must know approx times 24hrs before. A useful delivery pack would be nice rather than searching loads of internet sites for info on how things work as it is very much trial and error for the first week or so. Specifically it would have been nice on this Hybrid to have a domestic connection included as had to search the town for the correct type of plug adaptor to charge the car as it arrived with only 17% charge not necessarily the driver’s fault. If I had known for certain the delivery date and time I could have tried to get a home charging point fitted Loser to the delivery date as it is now I have to wait for installation which is annoying. I couldn’t get one fitted as the delivery date kept slipping back and a few days before I was asked if I still wanted the car as some of the manufacturers data had changed significantly!!
Mazda CX-5 (2020-21)
Kevin
21/10/2020
21/10/2020
8 / 10
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Kevin of Nottingham , who had a new Mazda CX-5 Estate Special Editions (2020 - 2021) on 21/10/2020
Overall: 8 / 10
Improvements
A little bit rushed as he had a lift waiting. However, covered all areas he needed to.
Ford Puma (2019-24)
Lee
04/11/2020
04/11/2020
10 / 10
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Lee of COLCHESTER, who had a new Ford Puma Hatchback (2019 - 2024) on 04/11/2020
Overall: 10 / 10
Overall Comments
It was a day late, but I believe that was due to the valeters
Skoda Kamiq Hatchback (2019-23)
Phil
30/10/2020
30/10/2020
4 / 10
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Phil of Darlington, who had a new Skoda Kamiq Hatchback (2019 - 2023) on 30/10/2020
Overall: 4 / 10
Delivery Punctuality Comments
no communication.
Overall Punctuality Comments
no communication.
Cleanliness Comments
inside good outside dirty car had been driven from Birmingham.
Damage Comments
could not check because of road dirt from journey from Birmingham.
Overall Comments
no communication on the day to let me know when they would arrive -just turned up
Delivery Communication Comments
no communication at all from dealer. As usual excellent communication from Lings Cars.
Improvements
inform customer whats happening
Volvo XC40 Estate (2020-24)
Leanne
27/10/2020
27/10/2020
10 / 10
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Leanne of Burnley, who had a new Volvo XC40 Estate (2020 - 2024) on 27/10/2020
Overall: 10 / 10
Delivery Person Comments
Very pleasant
Overall Comments
Great, it was on time he called me 30 mins before he arrived
Improvements
nothing
Hyundai i10 (2020-23)
Neil
19/10/2020
19/10/2020
10 / 10
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Neil of HAVANT, who had a new Hyundai i10 Hatchback (2020 - 2023) on 19/10/2020
Overall: 10 / 10
Improvements
All good.
Skoda Scala (2019 - 2023)
Rosi
23/10/2020
23/10/2020
10 / 10
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Rosi of Glasgow, who had a new Skoda Scala Hatchback (2019 - 2023) on 23/10/2020
Overall: 10 / 10
Missing Comments
I wasn’t given a copy of the completed delivery form , I didn’t realise I was supposed to have one apart from seeing last question
Volkswagen Golf Mk7
Ben
23/10/2020
23/10/2020
? / 10
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Skoda Superb
Linds
08/09/2020
08/09/2020
8 / 10
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Linds of Dromore, who had a new Skoda Superb Hatchback (2015 - 2019) on 08/09/2020
Overall: 8 / 10
Delivery Punctuality Comments
Car arrived over an hour earlier than expected
Overall Punctuality Comments
Car arrived over an hour earlier than expected
Missing Comments
No mats in car
Improvements
No complaints
Peugeot 2008 Estate
Deb
20/10/2020
20/10/2020
10 / 10
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Deb of Mountain ASH, who had a new Peugeot 2008 Estate (2019 - 2023) on 20/10/2020
Overall: 10 / 10
Improvements
Nothing.
Nissan Qashqai (2017-21)
Grant
07/10/2020
07/10/2020
10 / 10
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Grant of Failand, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 07/10/2020
Overall: 10 / 10
Nissan Qashqai (2017-21)
Mark
19/10/2020
19/10/2020
10 / 10
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Mark of Reading, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 19/10/2020
Overall: 10 / 10
Delivery Punctuality Comments
Called me at 9am to say he would be there by 10. Arrived 09.45
Overall Punctuality Comments
Called me at 9am to say he would be there by 10. Arrived 09.45
Missing Comments
Well as you mention it. I do not have a copy of the delivery form nor did I get close enough to take a photo of his tablet
Improvements
Nothing. All good for me
Renault Zoe (2019-24)
Thermagirl
12/10/2020
12/10/2020
10 / 10
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Thermagirl of Beckley Rye , who had a new Renault Zoe Hatchback (2019 - 2024) on 12/10/2020
Overall: 10 / 10
Delivery Person Comments
No BO! Friendly and helpful.
Dealer Service Comments
Very helpful. Salesman's name was Peter. I had several conversations with him and he pointed me in the right direction to apply for my free BP Chargemaster (installation not yet arranged).
Overall Comments
Very efficient. Delivery driver called to let me know his eta, which was spot on. Dealer called before car arrived to let me know that boot tidy was not with the car and he would send it by courier separately. It arrived the next day.
Missing Comments
Apart from the boot tidy as already described above.
Improvements
Can't think of anything that would have improved the delivery experience.
Renault Zoe (2019-24)
Stephen
16/10/2020
16/10/2020
8 / 10
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Stephen of Uckfield, who had a new Renault Zoe Hatchback (2019 - 2024) on 16/10/2020
Overall: 8 / 10
Improvements
No delivery paperwork as all done on a tablet.
Volvo XC40 Estate (2020-24)
Rachel
15/10/2020
15/10/2020
8 / 10
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Rachel of Cleckheaton, who had a new Volvo XC40 Estate (2020 - 2024) on 15/10/2020
Overall: 8 / 10
Delivery Person Comments
Great communication as above. Brilliant
Delivery Punctuality Comments
Delivered as arranged
Overall Punctuality Comments
Delivered as arranged
Overall Comments
Delivered on time. Great delivery guy. Contacted me the day before to arrange times.
Delivery Communication Comments
Been leasing cars through this company for years & will continue to do so. Always very happy from start to finish.
Improvements
Nothing
Volkswagen T-Roc
Cameron
14/10/2020
14/10/2020
8 / 10
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Cameron of , who had a new VW T-Roc Hatchback (2017 - 2021) on 14/10/2020
Overall: 8 / 10
Renault Zoe (2019-24)
Nick
12/10/2020
12/10/2020
6 / 10
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Nick of Groombridge, who had a new Renault Zoe Hatchback (2019 - 2024) on 12/10/2020
Overall: 6 / 10
Delivery Communication Comments
No advance warning although 1 hour's notice promised. Just turned up out of the blue.
Improvements
Given 1 hour's notice as promised. more chargemiles than left with. Driver had been smoking in the car.
Peugeot 3008 (2020-24)
12/10/2020
12/10/2020
8 / 10
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of , who had a new Peugeot 3008 Estate (2020 - 2024) on 12/10/2020
Overall: 8 / 10
Kia Sportage Estate (2018-21)
Ajay
13/10/2020
13/10/2020
10 / 10
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Ajay of London, who had a new Kia Sportage Diesel Estate (2018 - 2021) on 13/10/2020
Overall: 10 / 10
Improvements
Maybe call first thing in the morning to confirm expected time of delivery
Volkswagen Tiguan (2020-23) pre-current
Rob
12/10/2020
12/10/2020
10 / 10
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Rob of Solihull, who had a new VW Tiguan Estate (2020 - 2023) on 12/10/2020
Overall: 10 / 10
Ford Focus (2018-22)
Mike
09/10/2020
09/10/2020
10 / 10
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Mike of High Peak, who had a new Ford Focus Hatchback (2018 - 2022) on 09/10/2020
Overall: 10 / 10
Seat Leon Estate
Lesley
08/10/2020
08/10/2020
8 / 10
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Lesley of Ashington, who had a new Seat Leon Estate Special Editions (2020 - 2020) on 08/10/2020
Overall: 8 / 10
Renault Captur (2020-2024) (2019-24)
Elisa
08/10/2020
08/10/2020
10 / 10
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Elisa of Kettering, who had a new Renault Captur Hatchback (2019 - 2024) on 08/10/2020
Overall: 10 / 10
Delivery Person Comments
Delivery driver was very polite, helpful, informative and cheerful.
Delivery Punctuality Comments
Driver called me in the morning to give approximate time and was on time.
Overall Punctuality Comments
Driver called me in the morning to give approximate time and was on time.
Cleanliness Comments
It was very heavy rain and had been driven quite far so considering it was in good condition.
Dealer Service Comments
I am happy with Renault. The online signing of the agreement and verification process was very well thought out.
Overall Comments
It was arranged very well and in good time.
Delivery Communication Comments
Information from Ling was accurate as well as delivery on the day.
Improvements
Don't think there needed to be any improvements from my point of view.
Mercedes E Class Coupe (2020-23)
Mark
08/10/2020
08/10/2020
10 / 10
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Mark of Nottingham, who had a new Mercedes E Class Diesel Coupe (2020 - 2023) on 08/10/2020
Overall: 10 / 10
Hyundai Santa Fe Estate (2018-21)
Ayinla
05/10/2020
05/10/2020
8 / 10
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Ayinla of Mansfield, who had a new Hyundai Santa Fe Diesel Estate (2018 - 2021) on 05/10/2020
Overall: 8 / 10
Cleanliness Comments
no carpet or foot matt
Damage Comments
no
Improvements
yes, i was thinking they will deliver the car without driving down to my house
Ford Puma (2019-24)
Sinead
05/10/2020
05/10/2020
10 / 10
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Sinead of Sunderland, who had a new Ford Puma Hatchback (2019 - 2024) on 05/10/2020
Overall: 10 / 10
BMW 2 Series Coupe
Leighton
02/10/2020
02/10/2020
8 / 10
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Leighton of Nantwich, who had a new BMW 2 Series Coupe (2017 - 2020) on 02/10/2020
Overall: 8 / 10
Delivery Communication Comments
One set of keys and no delivery note copy given
Missing Comments
We were given only one set of keys and wew were not given or sent a copy of the delivery note - please can you follow-up on both? Thank you
Improvements
Given spare keys or inform customer if only one set. need to give a copy of delivery note to customer
Seat Leon
Clare
02/10/2020
02/10/2020
8 / 10
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Clare of Northwich, who had a new Seat Leon Hatchback (2020 on) on 02/10/2020
Overall: 8 / 10
Delivery Person Comments
Socially distanced, very patient when we were inspecting the car and pleasant to talk to
Delivery Punctuality Comments
Came within 5 mins of agreed time
Overall Punctuality Comments
Came within 5 mins of agreed time
Cleanliness Comments
Clean throughout, and they delivery drivers wiped it over again on arrival
Dealer Service Comments
All good except for the missing documents
Delivery Communication Comments
Rang a few days in advance and arrived on time
Improvements
Nothing
Vauxhall Corsa
Lord Jon-boy The Magnificent
30/09/2020
30/09/2020
8 / 10
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Lord Jon-boy The Magnificent of Chepstow, who had a new Vauxhall Corsa Hatchback (2019 - 2023) on 30/09/2020
Overall: 8 / 10
Dealer Service Comments
Lack of communication regarding issues with supply, two and a half months late.
Delivery Communication Comments
Ling great, dealership poor.. two and a half months late and had to chase multiple times for information
Nissan Juke (2019-24)
Mark
28/09/2020
28/09/2020
8 / 10
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Mark of LOUGHBOROUGH, who had a new Nissan Juke Hatchback (2019 - 2024) on 28/09/2020
Overall: 8 / 10
Delivery Person Comments
Friendly, socially distanced.
Delivery Punctuality Comments
Arrived within the time frame the driver said it would.
Overall Punctuality Comments
Arrived within the time frame the driver said it would.
Cleanliness Comments
A fair bit of polystyrene balls in the upholstery, and chalk marks on inside door frame, but overall OK.
Damage Comments
No damage that we found.
Dealer Service Comments
No drama.
Overall Comments
Quite quick due to the Covid situation, but the driver showed us over it and said if we found anything wrong to report it.
Delivery Communication Comments
Aside from Nissan not keeping anywhere near the due date to dealer, can't fault Ling or Bristol Street.
Improvements
Nothing Ling could do, just a bit of a better hoovering up of the polystyrene from the upholstery.
Kia Niro Estate (2019-22)
Evin
25/09/2020
25/09/2020
8 / 10
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Evin of London, who had a new Kia Niro Estate (2019 - 2022) on 25/09/2020
Overall: 8 / 10
Dealer Service Comments
Don’t know all our dealings were with Ling
Missing Comments
No floor mats but assume they’re optional extras - would have liked to order them with it
Improvements
No all good thanks maybe just offer us extras we could order like accessories
Renault Kadjar (2019-22)
Lucy
25/09/2020
25/09/2020
8 / 10
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Lucy of Worthing, who had a new Renault Kadjar Hatchback (2019 - 2022) on 25/09/2020
Overall: 8 / 10
Improvements
All good, no improvements needed
Seat Arona
Denise
30/09/2020
30/09/2020
10 / 10
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Denise of London , who had a new Seat Arona Hatchback (2017 - 2021) on 30/09/2020
Overall: 10 / 10
Delivery Person Comments
There were two lovely immaculate gentlemen who were very Covid precaution conscious
Delivery Punctuality Comments
They phoned on the morning with an estimated delivery time and were on the dot
Overall Punctuality Comments
They phoned on the morning with an estimated delivery time and were on the dot
Dealer Service Comments
Very pleased with the service
Delivery Communication Comments
This is my 3rd contract and as always very helpful and great service especially with the current problems relating to Covid
Improvements
Nothing
Volkswagen Golf Mk7
30/09/2020
30/09/2020
8 / 10
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of , who had a new VW Golf Hatchback (2017 - 2020) on 30/09/2020
Overall: 8 / 10
Delivery Person Comments
Very good
Delivery Punctuality Comments
Very good
Overall Punctuality Comments
Very good
Cleanliness Comments
Very good
Overall Comments
Good
Ford Puma (2019-24)
Claire
28/09/2020
28/09/2020
8 / 10
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Claire of Bradford, who had a new Ford Puma Hatchback (2019 - 2024) on 28/09/2020
Overall: 8 / 10
Cleanliness Comments
It had been driven from Coventry (150 miles)
Damage Comments
Tiny scratch on the front bumper & loose stitching on the drivers door
Hyundai Kona
Dave
30/09/2020
30/09/2020
6 / 10
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Dave of Billingham, who had a new Hyundai Kona Hatchback Special Editions (2019 - 2021) on 30/09/2020
Overall: 6 / 10
Improvements
No communication received from dealer with regard to delivery time. Car arrived at 8am.
Land Rover RR Evoque (2019-23)
Darren
30/09/2020
30/09/2020
10 / 10
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Darren of Coventry, who had a new Land Rover Range Rover Evoque Diesel Hatchback (2019 - 2023) on 30/09/2020
Overall: 10 / 10
Renault Kadjar (2019-22)
Brian
28/09/2020
28/09/2020
8 / 10
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Brian of London, who had a new Renault Kadjar Hatchback (2019 - 2022) on 28/09/2020
Overall: 8 / 10
Delivery Punctuality Comments
yes he Called to tell me the exact time he would be here
Overall Punctuality Comments
yes he Called to tell me the exact time he would be here
Cleanliness Comments
Immaculate!
Damage Comments
Perfect
Dealer Service Comments
They didn't confirm initial payment
Overall Comments
Delivery guy was friendly, polite and helpful
Improvements
All good!
Toyota Aygo (2018-21)
Ellie
28/09/2020
28/09/2020
4 / 10
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Ellie of Ammanford, who had a new Toyota Aygo Hatchback (2018 - 2021) on 28/09/2020
Overall: 4 / 10
Delivery Person Comments
No introductions. Got out of the car, took photos and immediately put a phone in front of me to sign. I had to ask would he mind if my husband checked the car for damage. Asked about recording the mileage, ‘I’ll send you a copy if you give me your email address’. Asked where the manual & service book was, ‘it’s in the glove box’. Rushed job. He wanted to get away ASAP, that was very clear. He asked if there was a bus as he was staying in the travel lodge in Swansea. As it was late I knew there wasn’t a bus for some time where we live. He said rather forlornly ‘I’ll try google for the bus times’. My husband offered to drive him as it was raining a lot. (My husband said later he offered as he felt sorry for him). The inside of the car smelled of stale sweat and cigarettes. Nasty. I found an unopened envelope inside with an Agility ‘welcome’ sign which he was obviously supposed to hang up somewhere in the vehicle before he handed it over. This I found rather ironic when I read the words ‘going the extra mile for our clients’.
Delivery Punctuality Comments
1828 hours. An hour before it starts to get dark.
Overall Punctuality Comments
1828 hours. An hour before it starts to get dark.
Cleanliness Comments
The interior smell was not of new car. The exterior was dirty due to travelling down the motorway in rain.
Damage Comments
The one positive point of the delivery experience.
Dealer Service Comments
The service book has the wrong registration number written on it and says the delivery date as 10/08/2020. Also the RRG group fleet delivery note has the delivery date as the 25/09/2020.
Overall Comments
Very late in the day.
Delivery Communication Comments
Communication with Ling regarding the delivery. Did not communicate directly with the dealer.
Improvements
The service was very poor, as I’ve documented above. This is the fourth lease vehicle that my husband and I have purchased from Ling. The previous deliveries have all been excellent but this was rushed and below standards.
Renault Captur (2020-2024) (2019-24)
Cat
28/09/2020
28/09/2020
8 / 10
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Cat of Burton On Trent, who had a new Renault Captur Hatchback (2019 - 2024) on 28/09/2020
Overall: 8 / 10
Volkswagen T-Roc
Kevin
28/09/2020
28/09/2020
8 / 10
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Kevin of York, who had a new VW T-Roc Hatchback (2017 - 2021) on 28/09/2020
Overall: 8 / 10
Cleanliness Comments
The car had been driven 400 miles so it was a little dirty
Land Rover RR Evoque (2019-23)
28/09/2020
28/09/2020
10 / 10
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of , who had a new Land Rover Range Rover Evoque Diesel Hatchback (2019 - 2023) on 28/09/2020
Overall: 10 / 10
Delivery Person Comments
The guy was pleasant, helpful, he took the time to show me the cars controls/features, while wearing a covid mask. I didn't get a whiff of any body odour, or any smells for that matter. He was dressed in his company branded clothing, clean and smart.
Dealer Service Comments
Don't know.
Delivery Communication Comments
Your comms are always excellent - I'd highly recommend you.
Missing Comments
The delivery guy told me that there is now handbook etc now, as everything is online/electronic - which makes sense to me.
Improvements
Maybe throw in a case of beer or wine, or a briefcase full of cash?
Seat Arona
Nina
23/09/2020
23/09/2020
8 / 10
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Nina of Leeds, who had a new Seat Arona Hatchback (2017 - 2021) on 23/09/2020
Overall: 8 / 10
Audi A4 Saloon
James
02/09/2020
02/09/2020
10 / 10
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James of Basildon, who had a new Audi A4 Saloon on 02/09/2020
Overall: 10 / 10
Delivery Punctuality Comments
Called asking if I wanted to take delivery early which I did! 8am was perfect for me.
Overall Punctuality Comments
Called asking if I wanted to take delivery early which I did! 8am was perfect for me.
Mercedes E Class Coupe (2020-23)
Abbi
25/09/2020
25/09/2020
10 / 10
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Abbi of Glasgow, who had a new Mercedes E Class Diesel Coupe (2020 - 2023) on 25/09/2020
Overall: 10 / 10
Dealer Service Comments
Not had any correspondance from dealer - just a call from delivery driver in day of delivery
Land Rover RR Evoque (2019-23)
Russell
24/09/2020
24/09/2020
10 / 10
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Russell of Spilsby, who had a new Land Rover Range Rover Evoque Diesel Hatchback (2019 - 2023) on 24/09/2020
Overall: 10 / 10
Delivery Person Comments
All good
Damage Comments
perfect
Overall Comments
Very professional, good communication and arrived on time (to the minute)
Improvements
nothing, all went well.
Volvo XC40 Estate (2020-24)
Gavin
23/09/2020
23/09/2020
8 / 10
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Gavin of Mansfield, who had a new Volvo XC40 Estate (2020 - 2024) on 23/09/2020
Overall: 8 / 10
Cleanliness Comments
It was raining and the car had done 170 miles to get here. We can cut them some slack :)
Skoda Scala (2019 - 2023)
Irene
23/09/2020
23/09/2020
8 / 10
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Irene of Wigan , who had a new Skoda Scala Hatchback (2019 - 2023) on 23/09/2020
Overall: 8 / 10
Cleanliness Comments
It was a rainy day so the outside wasn't sparkling, but inside is very clean.
Dealer Service Comments
They got my name wrong on the paperwork, I've not had much dealings with them tbh so not sure - I'll give them an average.
Overall Comments
My only issue with the whole process happened after we'd signed the delivery papers.... I gave him a very good rating on the delivery sheet. We then started looking at how it all works, and he sat quite close to me and stretched over me to show things. Under normal circumstances I wouldn't have had any issue with this, but with the Covid situation ongoing, I did find it a little uncomfortable. didn't say anything just cut the "show and tell" shorter.....
Delivery Communication Comments
You are great at coming back when I've had questions about where is my car!, and have been super informative as always. The guy delivering my car called the day before to agree a drop off time and he was here 15 min early. Can't fault that.
Missing Comments
Didn't notice the missing warranty book until now....
Improvements
Be more covid aware - like I said before, he came into the car, said I had to close the door and it felt a bit close...
Volvo V60 Estate
23/09/2020
23/09/2020
8 / 10
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of , who had a new Volvo V60 Sportswagon (2019 on) on 23/09/2020
Overall: 8 / 10
Delivery Person Comments
To be fair he was the customer facing side of the above error; wasn't terribly helpful when I was trying to assess if the car was equipped with options I'd ordered.
Cleanliness Comments
Bit dusty/dirty but had been raining and colour didn't help
Overall Comments
Obviously the car being supplied in the wrong colour means the 'Good' rating is a bit generous
Missing Comments
Need to check warranty book
Improvements
Supply the car in the correct colour (sorry bits its true)
Peugeot 3008 (2020-24)
Akbar
22/09/2020
22/09/2020
8 / 10
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Akbar of London , who had a new Peugeot 3008 Estate (2020 - 2024) on 22/09/2020
Overall: 8 / 10
Delivery Person Comments
The guy was spot on. Great service
Delivery Punctuality Comments
They delivery guy kept me updated throughout the day and he was good.
Overall Punctuality Comments
They delivery guy kept me updated throughout the day and he was good.
Cleanliness Comments
The insides looked cleaned but the outside was dirty with dirt marks on it
Damage Comments
No damage
Dealer Service Comments
Thought they did a great job
Overall Comments
Delivery came very late. But still pleased as they managed to deliver the vehicle at a different address than one specified previously.
Delivery Communication Comments
Excellent communication throughout
Improvements
Delivery it earlier :)
Toyota RAV4 Estate
Nick
22/09/2020
22/09/2020
8 / 10
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Nick of Stockport , who had a new Toyota RAV4 Estate (2019 on) on 22/09/2020
Overall: 8 / 10
Delivery Person Comments
Very efficient and pleasant he also helped with the cars function and setting up the phone. Should get a pat on the back
Delivery Punctuality Comments
Arrived on the time the driver said (after traffic delay)
Overall Punctuality Comments
Arrived on the time the driver said (after traffic delay)
Cleanliness Comments
Very good
Damage Comments
No damage
Dealer Service Comments
Didn’t really deal with the dealer just the delivery man
Overall Comments
Very good, got a call giving me a one time slot for delivery which was updated by the driver because of heavy traffic. Arrive in good order
Improvements
Not much
Audi A4 Saloon
Ivan
15/09/2020
15/09/2020
8 / 10
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Ivan of Stoke On Trent, who had a new Audi A4 Saloon on 15/09/2020
Overall: 8 / 10
Delivery Person Comments
Davy the delivery driver was first class! Such a pleasant professional yet friendly manner! An absolute credit to his company!
Delivery Punctuality Comments
Not quite within the delivery window but he had come a VERY long way!
Overall Punctuality Comments
Not quite within the delivery window but he had come a VERY long way!
Overall Comments
Came on a transporter - first class! Made the neighbours curtains twitch!!!
Ford Puma (2019-24)
Iceman
18/09/2020
18/09/2020
8 / 10
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Iceman of Peebles, who had a new Ford Puma Hatchback (2019 - 2024) on 18/09/2020
Overall: 8 / 10
Delivery Person Comments
Pleasant enough guy
Dealer Service Comments
Early to say
Overall Comments
No instructions on how the car works.
Delivery Communication Comments
Been dealing with Ling since 2007. Fantastic service. This car is my 4th and my son and two friends also find Ling top clasd
Improvements
Delivery satisfactory. Covid has made things out of the normal so all things considered, even the three month delay is understandable
Volvo XC40 Estate (2020-24)
Ian
18/09/2020
18/09/2020
10 / 10
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Ian of Altrincham , who had a new Volvo XC40 Estate (2020 - 2024) on 18/09/2020
Overall: 10 / 10
Improvements
N/A
Volkswagen Amarok Double Cab Pick-up
Ally
15/09/2020
15/09/2020
6 / 10
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Ally of Stockton-on-Tees, who had a new VW Amarok on 15/09/2020
Overall: 6 / 10
Delivery Person Comments
Very smart and friendly was knowledgeable and just generally did a really good job!
Delivery Punctuality Comments
Yes arrived around the time advised.
Overall Punctuality Comments
Yes arrived around the time advised.
Cleanliness Comments
Two very obvious faults on the paintwork that you couldn't miss. Not what I expected of a brand new car and not as per our previous lease which was immaculate on delivery.
Damage Comments
Paint defect on the rear and a scuff mark on the tailgate.
Dealer Service Comments
Given the damage on the car which even a humpty like me could clearly see I think the car was not checked before delivery or was sent with two known faults
Overall Comments
No confirmation it was actually coming but ling confirmed so not a big issue.
Delivery Communication Comments
We got no communication until the car was coming which was nearly 5pm again not like last car where we got a text and a little more communication. Not a huge issue as again ling filled the gap but not amazing.
Improvements
Nothing really. Confirmation on the day would have been nice but wasn't hugely concerning as it arrived as we were told it would!
Nissan Leaf (2019-22)
Ken
17/09/2020
17/09/2020
6 / 10
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Ken of London, who had a new Nissan Leaf Hatchback Special Edition (2019 - 2022) on 17/09/2020
Overall: 6 / 10
Delivery Person Comments
Very nice polite, patient man.
Delivery Punctuality Comments
He said between 1.30 & 2.30 and arrived at 2.10
Overall Punctuality Comments
He said between 1.30 & 2.30 and arrived at 2.10
Cleanliness Comments
Not absolutely spotless on the outside but I suppose it was driven a long way to get to me. Inside was spotless.
Delivery Communication Comments
The dealers heart wasn't in it.
Improvements
More regular information and updates, even to let us know the car was going to be late. There was a very long period where we didn't know what was going on.
Kia Niro Estate (2019-22)
Simon
07/09/2020
07/09/2020
8 / 10
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Simon of Sheffield, who had a new Kia Niro Estate (2019 - 2022) on 07/09/2020
Overall: 8 / 10
Renault Kadjar (2019-22)
Denise
16/09/2020
16/09/2020
8 / 10
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Denise of Walsall, who had a new Renault Kadjar Hatchback (2019 - 2022) on 16/09/2020
Overall: 8 / 10
Delivery Person Comments
smart, clean and nice smelling.
Delivery Punctuality Comments
Arrived after 4 but car did come from 100 miles away which was explained when they arrived.
Overall Punctuality Comments
Arrived after 4 but car did come from 100 miles away which was explained when they arrived.
Cleanliness Comments
Slighty dusty but it is black and had been driven 100 miles. Interior was immaculate
Damage Comments
Glove box was not fitted correctly and hanging off on the right hand side.
Overall Comments
Car was clean, everything was explained to us and both men were polite and PPE was worn.
Delivery Communication Comments
I didnt hear from Dealer at all hence only putting good.
Missing Comments
2nd key and service book for when I get it serviced.
Suzuki Vitara Estate (2018-24)
Sonya
16/09/2020
16/09/2020
8 / 10
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Sonya of Sudbury, who had a new Suzuki Vitara Estate (2018 - 2024) on 16/09/2020
Overall: 8 / 10
Delivery Person Comments
Delivery driver was excellent, kept in touch, delivered on time, talked me through everything, controls etc. Friendly (most important) and no B.O.
Delivery Punctuality Comments
Spot on
Overall Punctuality Comments
Spot on
Cleanliness Comments
Brand new as it should be
Overall Comments
Car delivered on time, very happy, clean, smells great!
Delivery Communication Comments
As usual, excellent communications, always on hand to answer my daft questions
Improvements
Nothing to suggest
Skoda Kamiq Hatchback (2019-23)
Joseph
16/09/2020
16/09/2020
8 / 10
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Joseph of Christchurch, who had a new Skoda Kamiq Hatchback (2019 - 2023) on 16/09/2020
Overall: 8 / 10
Improvements
All problems are related to paperwork issues with VWFS which delayed delivery of the car and are not in any way associated with the performance of LINGsCARS OR THE Dealer.
Renault Clio (2020-22)
Suzie
11/09/2020
11/09/2020
8 / 10
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Suzie of Manchester, who had a new Renault Clio Hatchback Special Editions (2020 - 2022) on 11/09/2020
Overall: 8 / 10
Improvements
Nothing , everything was great
Nissan Leaf (2019-22)
David
14/09/2020
14/09/2020
10 / 10
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David of Tunbridge Wells, who had a new Nissan Leaf Hatchback Special Edition (2019 - 2022) on 14/09/2020
Overall: 10 / 10
Volkswagen Amarok Double Cab Pick-up
Ann
25/08/2020
25/08/2020
10 / 10
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Ann of Durham , who had a new VW Amarok on 25/08/2020
Overall: 10 / 10
Volkswagen T-Roc
Mark
10/09/2020
10/09/2020
6 / 10
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Mark of Edinburgh, who had a new VW T-Roc Hatchback (2017 - 2021) on 10/09/2020
Overall: 6 / 10
Dealer Service Comments
Covid made this difficult but VW were somewhat unhelpful...
Overall Comments
They said they had been calling all day the day before. We received no calls.
Delivery Communication Comments
Ling was great. The delivery driver had no information and basically turned up at the door at 8am in the morning, saying he had been calling us all of the day before but we did not receive a call.
Improvements
Ling was great, as always
Skoda Kodiaq Estate (2017-21)
David
09/09/2020
09/09/2020
8 / 10
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David of Banbury, who had a new Skoda Kodiaq Estate (2017 - 2021) on 09/09/2020
Overall: 8 / 10
Kia Ceed (2018-22)
Sarah
07/09/2020
07/09/2020
8 / 10
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Sarah of Holywell, who had a new Kia Ceed Diesel Hatchback (2018 - 2022) on 07/09/2020
Overall: 8 / 10
Delivery Person Comments
Excellent guy who spent time talking me through the car systems
Cleanliness Comments
As it was raining, the car wasn't washed HOWEVER he said he'd put quarter of tank of petrol in instead
Damage Comments
No
Dealer Service Comments
Slow on confirming delivery date
Overall Comments
Was contacted on the morning and advised ETA of car delivery.
Delivery Communication Comments
Communication with Ling excellent however slow waiting for confirmation of delivery from dealer
Improvements
Delivery process excellent????
Volkswagen Golf Estate (2020 - 2023)
Ambrose
08/09/2020
08/09/2020
10 / 10
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Ambrose of Cambridge, who had a new VW Golf Estate (2020 - 2023) on 08/09/2020
Overall: 10 / 10
Damage Comments
Hardly 'damage', but a small scratch on body work between windows, which was noted in the delivery report and photo take.
Delivery Communication Comments
I'd not heard anything from the delivery driver until ca. 6pm the evening before, but everything was ok.
Missing Comments
Based on your question above, I can't see a warranty book. We received a Guide Book and Owner's manual - there are a couple of pages about warranty in the Owner's manual
Skoda Kodiaq Estate (2017-21)
Ian
08/09/2020
08/09/2020
10 / 10
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Ian of Swansea, who had a new Skoda Kodiaq Estate (2017 - 2021) on 08/09/2020
Overall: 10 / 10
Mercedes X Class Double Cab Pick-up
Lee
07/09/2020
07/09/2020
6 / 10
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Lee of Newcastle Upon Tyne , who had a new Mercedes X Class Diesel on 07/09/2020
Overall: 6 / 10
Missing Comments
Memory card
Improvements
Not be delayed and still awaiting refund of hire car
Peugeot 3008 (2020-24)
Andy
07/09/2020
07/09/2020
10 / 10
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Andy of Bedford, who had a new Peugeot 3008 Estate (2020 - 2024) on 07/09/2020
Overall: 10 / 10
Skoda Kodiaq Estate (2017-21)
Lina
04/09/2020
04/09/2020
6 / 10
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Lina of Watford, who had a new Skoda Kodiaq Estate (2017 - 2021) on 04/09/2020
Overall: 6 / 10
Delivery Communication Comments
Dealer called me to arrange delivery of the car only for me to find out that they had messed up the day/time of delivery and the car was then delivered very late the following day.
Improvements
Better communications and time keeping
Volkswagen Tiguan (2020-23) pre-current
Graham
04/09/2020
04/09/2020
10 / 10
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Graham of Musselburgh, who had a new VW Tiguan Estate (2020 - 2023) on 04/09/2020
Overall: 10 / 10
Delivery Punctuality Comments
Car was delivered at the exact time stated
Overall Punctuality Comments
Car was delivered at the exact time stated
Cleanliness Comments
Car was very clean and driver gave it a wipe down inside before handover
Dealer Service Comments
The delivery driver called me the day before to confirm delivery time
Skoda Octavia Estate (2017-20)
18/08/2020
18/08/2020
6 / 10
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of , who had a new Skoda Octavia Estate (2017 - 2020) on 18/08/2020
Overall: 6 / 10
Delivery Punctuality Comments
Was delivered at about 5pm
Overall Punctuality Comments
Was delivered at about 5pm
Cleanliness Comments
Traffic dirt and mark on interior ceiling
Dealer Service Comments
N/a at moment
Improvements
Phone call in morning with ETA
Audi A6 Saloon
Batts
02/09/2020
02/09/2020
10 / 10
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Batts of Northampton , who had a new Audi A6 Saloon (2018 - 2023) on 02/09/2020
Overall: 10 / 10
Delivery Person Comments
The chap who delivered the vehicle was very pleasant and polite, friendly, he was very knowledgeable about the car, he took the time to explain all the buttons etc, he checked the car over with me, he cleaned the interior too, very impressed with him (Steve) ????
Delivery Punctuality Comments
Yes very punctual, they said early to mid afternoon, I appreciated that as I work on the night shift, I received a text at 13:50 telling me the car would arrive at 14:40 which it did on the dot ????
Overall Punctuality Comments
Yes very punctual, they said early to mid afternoon, I appreciated that as I work on the night shift, I received a text at 13:50 telling me the car would arrive at 14:40 which it did on the dot ????
Cleanliness Comments
Car very clean, inside and out, even cleaned the interior before leaving ????
Improvements
Brought me chocolate (joke) ????
Hyundai Ioniq (2019-22)
27/08/2020
27/08/2020
8 / 10
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of , who had a new Hyundai Ioniq Electric Hatchback (2019 - 2022) on 27/08/2020
Overall: 8 / 10
Delivery Person Comments
He was good
Overall Comments
Arrived on time. Only concern was that as an Electric car, it arrived with 9% battery left - a trailer might have been a better option, but it wasn't a disaster
Missing Comments
probably standard but there are no car mats
Kia Niro Estate (2019-22)
Judith
01/09/2020
01/09/2020
8 / 10
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Judith of Southampton, who had a new Kia Niro Estate (2019 - 2022) on 01/09/2020
Overall: 8 / 10
Cleanliness Comments
Not the driver's fault, we live in the sticks and there are no petrol stations or car washes locally
Dealer Service Comments
I didn't really have any contact with the dealer, not even sure who they are :-)
Overall Comments
Very prompt and very courteous driver
Improvements
There were no issues
Hyundai Tucson Estate (2018-21)
Nick
27/08/2020
27/08/2020
10 / 10
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Nick of Bristol, who had a new Hyundai Tucson Estate (2018 - 2021) on 27/08/2020
Overall: 10 / 10
Improvements
I know it's very difficult but proactively specifying a Morning or Afternoon delivery slot would have been helpful.
Mazda 3 Hatchback
Tracey
28/08/2020
28/08/2020
10 / 10
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Tracey of Whitley Bay, Tyne And Wear, who had a new Mazda 3 Hatchback (2019 - 2019) on 28/08/2020
Overall: 10 / 10
Delivery Person Comments
Very helpful, wearing COVID safe ppe.
Delivery Punctuality Comments
Arrived as advised.
Overall Punctuality Comments
Arrived as advised.
Cleanliness Comments
Immaculate!
Damage Comments
None
Improvements
Nothing. It was perfect ????????
Hyundai Kona
Phil
30/07/2020
30/07/2020
6 / 10
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Phil of Gateshead, who had a new Hyundai Kona Hatchback Special Editions (2019 - 2021) on 30/07/2020
Overall: 6 / 10
Delivery Person Comments
Gary, who dropped my car off couldn't have been a nicer guy. He was friendly, chatty and funny even taking the time to go through the cars functions with me as it had been a long timecsince I had driven an automatic..
Delivery Punctuality Comments
Gary rang when hewas half an hour away and arrived on time.
Overall Punctuality Comments
Gary rang when hewas half an hour away and arrived on time.
Cleanliness Comments
Not a mark anywhere on the car.
Dealer Service Comments
I can't really comment as didn't really have any direct contact with the dealer.
Overall Comments
It would have been hepful to get an approximate delivery window in advance. I tool a day off work and the car arrived at 4.35.
Delivery Communication Comments
As mentioned earlier, would have been nice to have had a delivery window. AM or PM would have been ok.
Improvements
Given a delivery time.
Volvo XC40 Estate (2020-24)
Joanne
24/08/2020
24/08/2020
10 / 10
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Joanne of Loughton, who had a new Volvo XC40 Estate (2020 - 2024) on 24/08/2020
Overall: 10 / 10
Audi A1 Sportback
James
18/08/2020
18/08/2020
8 / 10
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James of Glasgow, who had a new Audi A1 Sportback (2018 - 2020) on 18/08/2020
Overall: 8 / 10
Ford Puma (2019-24)
Paul
21/08/2020
21/08/2020
6 / 10
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Paul of London, who had a new Ford Puma Hatchback (2019 - 2024) on 21/08/2020
Overall: 6 / 10
Delivery Person Comments
Delivery person was very friendly and helpful
Delivery Punctuality Comments
Delivery person called and was on time
Overall Punctuality Comments
Delivery person called and was on time
Cleanliness Comments
Car was dirty outside. Required cleaning
Delivery Communication Comments
Very good from Ling, poor from supplier. Waited in Thursday, car delivered friday
Missing Comments
There is a missing trim inside the car.
Improvements
The Car was a day late. understandable at the moment. Not lings fault
Nissan Leaf (2019-22)
17/08/2020
17/08/2020
8 / 10
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of , who had a new Nissan Leaf Hatchback Special Edition (2019 - 2022) on 17/08/2020
Overall: 8 / 10
Delivery Person Comments
All good
Overall Comments
Good communication, punctual delivery, friendly driver.
Renault Zoe (2019-24)
Martin
20/08/2020
20/08/2020
10 / 10
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Martin of Wantage, who had a new Renault Zoe Hatchback (2019 - 2024) on 20/08/2020
Overall: 10 / 10
Improvements
I was generally happy with the overall experience.
Nissan Leaf (2019-22)
Dave
19/08/2020
19/08/2020
10 / 10
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Dave of Gravesend , who had a new Nissan Leaf Hatchback Special Edition (2019 - 2022) on 19/08/2020
Overall: 10 / 10
Dealer Service Comments
I had no dealings with them so can’t comment
Improvements
These have been very difficult time what with COVID but I believe you and your team provided a first class service
Skoda Scala (2019 - 2023)
Ros
17/08/2020
17/08/2020
8 / 10
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Ros of Edinburgh, who had a new Skoda Scala Hatchback (2019 - 2023) on 17/08/2020
Overall: 8 / 10
Improvements
Nothing
Peugeot 3008 (2020-24)
Angus
14/08/2020
14/08/2020
10 / 10
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Angus of , who had a new Peugeot 3008 Estate (2020 - 2024) on 14/08/2020
Overall: 10 / 10
Delivery Person Comments
:-))
Delivery Punctuality Comments
Jean arrived exactly when she said she would.
Overall Punctuality Comments
Jean arrived exactly when she said she would.
Improvements
Very Happy.
Hyundai Kona
Martha
17/08/2020
17/08/2020
8 / 10
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Martha of Southsea, who had a new Hyundai Kona Hatchback Special Editions (2019 - 2021) on 17/08/2020
Overall: 8 / 10
Delivery Person Comments
Very good, clear communication and very friendly.
Delivery Punctuality Comments
Had an hour and a half window in which the delivery was made.
Overall Punctuality Comments
Had an hour and a half window in which the delivery was made.
Overall Comments
Very good
Improvements
Delivery company give contact details prior to delivery so I can ask questions.
Renault Kadjar (2019-22)
Karl
14/08/2020
14/08/2020
8 / 10
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Karl of Manchester, who had a new Renault Kadjar Hatchback (2019 - 2022) on 14/08/2020
Overall: 8 / 10
Delivery Person Comments
Excellent. Even though it was 8am in the morning!
Overall Comments
They arrived at the time that they stated so I can't argue. The delivery chap explained the nuances of the car.
Audi A6 Saloon
Paul
06/08/2020
06/08/2020
10 / 10
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Paul of Heriot, who had a new Audi A6 Saloon (2018 - 2023) on 06/08/2020
Overall: 10 / 10
Delivery Communication Comments
Very freindly delivery guy - great comms A+
Nissan Leaf (2019-22)
Matt
24/07/2020
24/07/2020
8 / 10
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Matt of Heanor, who had a new Nissan Leaf Hatchback Special Edition (2019 - 2022) on 24/07/2020
Overall: 8 / 10
Cleanliness Comments
Car had been driven to me so was obviously dirty from the road but the interior had ‘grease’ marks on the interior
Door panels
Dealer Service Comments
Did not have any contact with them
Missing Comments
Wheel jack
Improvements
Have the car arrive on a trailer and have the car fully charged
Audi A5 Sportback (2020-24)
Pete
10/08/2020
10/08/2020
10 / 10
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Pete of ELLESMERE PORT, who had a new Audi A5 Sportback (2020 - 2024) on 10/08/2020
Overall: 10 / 10
Delivery Person Comments
Very pleasant and very clean
Delivery Punctuality Comments
Arrived on time
Overall Punctuality Comments
Arrived on time
Cleanliness Comments
Very clean inside and out
Overall Comments
The driver contacted us and advised of the time he would arrive with the car and then arrived on time.
Delivery Communication Comments
Absolutely brilliant kept updated at all stages of the order.
Missing Comments
I'm not sure if there should be a service plan book with the car or if it is all digital now. There was no service book just the car just the owners manual.
Improvements
Nothing
Volkswagen Golf Mk7
Tai
03/08/2020
03/08/2020
8 / 10
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Tai of Lane End, who had a new VW Golf Hatchback (2017 - 2020) on 03/08/2020
Overall: 8 / 10
Seat Leon (2018-19)
Jackie
31/07/2020
31/07/2020
6 / 10
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Jackie of Dunstable, who had a new Seat Leon Hatchback Special Edition (2018 - 2019) on 31/07/2020
Overall: 6 / 10
Overall Comments
Very disappointed that the car was driven nearly 200 miles together here, as it meant that the car was dirty when it arrived therefore didn't look "new", we were given the option to have it cleaned but we never take our cars to a carwash!
Improvements
personally, we would have like to car to have been trailered here or at least given the option to collect
Volkswagen Tiguan (2020-23) pre-current
Ben
30/07/2020
30/07/2020
8 / 10
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Ben of Chelmsford, who had a new VW Tiguan Estate (2020 - 2023) on 30/07/2020
Overall: 8 / 10
Delivery Person Comments
No issues
Delivery Punctuality Comments
Arrived in the timescale given
Overall Punctuality Comments
Arrived in the timescale given
Cleanliness Comments
Clean
Dealer Service Comments
As per the comment above about delivery date moving. We also found the pre-approved insurers to be more expensive than others
Overall Comments
Arrived on time and a thorough handover, only reason it wasn't marked as "very good" is that we were advised a date was available but in the time it took us to confirm the date it had gone and had to be delivered a day later.
Delivery Communication Comments
Very reposnsive
Improvements
N/A
Peugeot 3008 (2020-24)
Karen
03/08/2020
03/08/2020
6 / 10
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Karen of Warwick, who had a new Peugeot 3008 Estate (2020 - 2024) on 03/08/2020
Overall: 6 / 10
Delivery Person Comments
He was very pleasant but uninformative.
Delivery Punctuality Comments
5pm is late
Overall Punctuality Comments
5pm is late
Cleanliness Comments
A bit dusty outside but otherwise clean.
Dealer Service Comments
No comment
Overall Comments
I expected a bit more than, here’s the keys, no I don’t know, no I’m not signing anything, don’t ask me, can I take your photo? smile & bye
Missing Comments
As previously informed
Improvements
Followed the process? I anticipated a bit more than drop & go.
Nissan Leaf (2019-22)
Perry
27/07/2020
27/07/2020
10 / 10
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Perry of London, who had a new Nissan Leaf Hatchback Special Edition (2019 - 2022) on 27/07/2020
Overall: 10 / 10
Delivery Punctuality Comments
Confirmation of day of delivery was timely. Driver gave a 1 hour timeframe and then rang to confirm time on the day. Also rang to offer to charge up car as it would only have a 25% charge once it was delivered. I appreciated that thoughtfulness.
Overall Punctuality Comments
Confirmation of day of delivery was timely. Driver gave a 1 hour timeframe and then rang to confirm time on the day. Also rang to offer to charge up car as it would only have a 25% charge once it was delivered. I appreciated that thoughtfulness.
Cleanliness Comments
The car was reasonably clean but had not been valeted recently. It looked like it had been sitting under a tree for months. Given the number of pine needles that fell out of boot ... On the plus side the man who delivered the car offered to pay for a clean inside and out of the car as he saw how obviously not clean it was.
Overall Comments
On time and good communication
Improvements
All good
Ford Focus (2018-22)
Ieu
31/07/2020
31/07/2020
10 / 10
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Ieu of Newcastle Emlyn, who had a new Ford Focus Hatchback (2018 - 2022) on 31/07/2020
Overall: 10 / 10
Delivery Person Comments
As above didn't get close enough to sniff him not that way inn lined anyway .
Delivery Punctuality Comments
They rang me 7.30am that they were half a mile away to check if they could come in
Overall Punctuality Comments
They rang me 7.30am that they were half a mile away to check if they could come in
Cleanliness Comments
Very clean
Damage Comments
None
Dealer Service Comments
O
Overall Comments
Very good , a pleasant delivery driver who had plenty of time to explain details
Improvements
Can't think of any , very professional I would say .
Mini Hatch
Lee
29/07/2020
29/07/2020
8 / 10
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Lee of Minster, who had a new Mini Hatchback (2014 - 2021) on 29/07/2020
Overall: 8 / 10
Delivery Punctuality Comments
Didn’t provide any specified time for delivery
Overall Punctuality Comments
Didn’t provide any specified time for delivery
Dealer Service Comments
How would I know!!?
Overall Comments
Very accommodating, patiently waited whilst I finished a work call that I couldn’t break away from.
Improvements
Specified time slot, even if just to say am or pm would be helpful
Renault Zoe (2019-24)
Mark
29/07/2020
29/07/2020
10 / 10
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Mark of Yeovil, who had a new Renault Zoe Hatchback (2019 - 2024) on 29/07/2020
Overall: 10 / 10
Skoda Octavia Estate (2017-20)
Frosty
28/07/2020
28/07/2020
8 / 10
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Frosty of Cheltenham, who had a new Skoda Octavia Estate (2017 - 2020) on 28/07/2020
Overall: 8 / 10
Delivery Punctuality Comments
i wasnt given a time but it was the correct day. :)
Overall Punctuality Comments
i wasnt given a time but it was the correct day. :)
Improvements
an approximate time of day would be good.
Renault Megane RS (2020-22)
Marko
28/07/2020
28/07/2020
8 / 10
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Marko of Chester, who had a new Renault Megane RS Hatchback (2020 - 2022) on 28/07/2020
Overall: 8 / 10
Audi TT Coupe (2018-24)
Vicky
27/07/2020
27/07/2020
10 / 10
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Vicky of Barnsley, who had a new Audi TT Coupe (2018 - 2024) on 27/07/2020
Overall: 10 / 10
Missing Comments
Is the warranty book separate to the user manual? Also I have nit received a servicing book?
Ford Puma (2019-24)
24/07/2020
24/07/2020
6 / 10
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of , who had a new Ford Puma Hatchback (2019 - 2024) on 24/07/2020
Overall: 6 / 10
Delivery Person Comments
Nice bloke..
Delivery Punctuality Comments
Confusion of communicated delivery time window..
Overall Punctuality Comments
Confusion of communicated delivery time window..
Cleanliness Comments
Outside - clean (ish) but looked like it had been washed two weeks earlier and then sat in a compound since then.
Inside - very dusty, with bits, detritus around in the car. Needed a vacuum and wipe down with a damp cloth. Looked straight from the factory with no attempt to clean the interior.
Damage Comments
Apart from number plate, which I've already advised..
Dealer Service Comments
As above, had many, many new cars over the last 30+ years and this delivery experience can only get as far as average.
Overall Comments
Had many, many new cars over the last 30+ years and this delivery experience can only get as far as average.
Delivery Communication Comments
A misunderstanding about what constitutes 'dinner time'.
Missing Comments
Not seen a 'warranty book', but assuming it's under warranty during the lease I assuming it will be ok.
Improvements
Be clear about expected time of delivery - use UTC time, e.g. 12:30
Clean the car.
Skoda Octavia Estate (2017-20)
Ash
22/07/2020
22/07/2020
8 / 10
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Ash of Leeds, who had a new Skoda Octavia Estate (2017 - 2020) on 22/07/2020
Overall: 8 / 10
Delivery Person Comments
he was obviously a smoker but Mario was quite a pleasant chap.
Delivery Punctuality Comments
yes, due between 8 and 9 and he arrived at 8.50
Overall Punctuality Comments
yes, due between 8 and 9 and he arrived at 8.50
Cleanliness Comments
yes it had been valeted and there was a paper floor mat in drivers footwell
Damage Comments
yes a few minor scratches which i have reported.
Overall Comments
I wasnt shown the comments as to the scratches on the delivery driver's phone. he just wrote 'not signed' and submitted them directly.
Delivery Communication Comments
Heard very little from the dealer themselves
Improvements
Driver could have shown me what he had written into his phone before submitting the information.
Honda Civic (2018-22)
Warren
22/07/2020
22/07/2020
8 / 10
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Warren of Sheffield, who had a new Honda Civic Hatchback Special Editions (2018 - 2022) on 22/07/2020
Overall: 8 / 10
Volvo XC40 Estate (2020-24)
David
24/07/2020
24/07/2020
10 / 10
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David of Edinburgh, who had a new Volvo XC40 Estate (2020 - 2024) on 24/07/2020
Overall: 10 / 10
Delivery Person Comments
Nice friendly sensible guy.
Delivery Punctuality Comments
Yes, was later than initially advised but he called en route. Not a problem.
Overall Punctuality Comments
Yes, was later than initially advised but he called en route. Not a problem.
Cleanliness Comments
Arrived on a trailer so no delivery miles. Very clean. Steering wheel and gear non were wrapped in plastic.
Dealer Service Comments
Good communication and welcome pack.
Overall Comments
Delivery was smooth and quick.
Delivery Communication Comments
Good comms all round.
Improvements
Nothing. Very good all round.
Renault Kadjar (2019-22)
Jim
24/07/2020
24/07/2020
10 / 10
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Jim of Liverpool, who had a new Renault Kadjar Hatchback (2019 - 2022) on 24/07/2020
Overall: 10 / 10
Delivery Person Comments
Pleasant guy, chatty and informative
Delivery Punctuality Comments
Early morning delivery, rang me 30 minutes before arrival
Overall Punctuality Comments
Early morning delivery, rang me 30 minutes before arrival
Cleanliness Comments
showroom clean
Overall Comments
Very quick and professional
Mini Hatch
Louise
24/07/2020
24/07/2020
8 / 10
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Louise of Dunstable, who had a new Mini Hatchback (2014 - 2021) on 24/07/2020
Overall: 8 / 10
Delivery Person Comments
A little grumpy but he'd just driven for 210 miles. He warmed up after a little while...
Overall Comments
I received a text early on the delivery day with an estimated delivery time. The only reason he didn't score a very good is that I had to ask to check over the car.
Improvements
The delivery driver was in a hurry to get back on the road. It was Friday at 1.30pm and he wanted to get back to Exeter asap. Felt quite rushed.
Skoda Octavia Estate (2017-20)
22/07/2020
22/07/2020
10 / 10
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of , who had a new Skoda Octavia Estate (2017 - 2020) on 22/07/2020
Overall: 10 / 10
Delivery Person Comments
Didnt get close enough to smell him
Delivery Punctuality Comments
Advised between 8-10am, arrived at 08.50am
Overall Punctuality Comments
Advised between 8-10am, arrived at 08.50am
Cleanliness Comments
Immaculate
Missing Comments
Not sure if warranty/service book's are still issued-all online now?
Improvements
All good, delivered on trailer- had to unload on busy main road as our street too narrow for truck. All done very professionally
Audi A4 Estate
Ross
21/07/2020
21/07/2020
8 / 10
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Ross of Cumbernauld, who had a new Audi A4 Avant on 21/07/2020
Overall: 8 / 10
Delivery Person Comments
He looked hungry
Cleanliness Comments
A wee bit dusty on outside but the Scottish rain sorted that soon after
Overall Comments
Last time round guy eat his lunch driving my new car up from London and dropped his crumbs.
This time received car promptly with 9 miles on clock and no crumbs ;)
Delivery Communication Comments
Got my date which was fine but half expected a courtesy phone call in morning to give rough time so I wasn’t in the toilet !
Missing Comments
No idea how to organise servicing as it’s a maintained contract. It’s a bit away to be worried about it, but I’ll probably just call Stirling Audi when the time comes?
Improvements
Maybe a quick courtesy call?
Volvo XC40 Estate (2020-24)
Jon
17/07/2020
17/07/2020
6 / 10
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Jon of Stonehouse, who had a new Volvo XC40 Estate (2020 - 2024) on 17/07/2020
Overall: 6 / 10
Missing Comments
Navigation not functioning and Volvo On Call service (and attached SIM card) not installed/configured
Kia Rio
Allan
17/07/2020
17/07/2020
8 / 10
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Allan of Swadlincote Derbyshire, who had a new Kia Rio Hatchback (2020 - 2023) on 17/07/2020
Overall: 8 / 10
Volkswagen Golf Mk8 (2020-24)
Gail
17/07/2020
17/07/2020
10 / 10
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Gail of Whitley Bay, who had a new VW Golf Hatchback (2020 - 2024) on 17/07/2020
Overall: 10 / 10
Seat Ibiza (2017 - 2021)
Matt
16/07/2020
16/07/2020
6 / 10
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Matt of London, who had a new Seat Ibiza Hatchback (2017 - 2021) on 16/07/2020
Overall: 6 / 10
Delivery Person Comments
Friendly chaps, from the same hometown as me.
Delivery Punctuality Comments
See main comment - was there by 10am but had no advance warning, no 30 min notice - just turned up whilst I was on a work call so they had to wait 10 mins for me to come outside.
Overall Punctuality Comments
See main comment - was there by 10am but had no advance warning, no 30 min notice - just turned up whilst I was on a work call so they had to wait 10 mins for me to come outside.
Cleanliness Comments
Car was very good, clean. Only splattered bugs from the 100 mile drive from the dealer.
Damage Comments
Car in a good condition - had a full look round and couldn't find any dings, scratches etc.
Overall Comments
Delivery was about 10am which was good so I wasn't waiting around all day however whilst working from home I was on a work call whilst someone started calling me - the guys were already outside my flat complex waiting so It would have been nice to have a rough ETA on the day, or 30 minute warning. But otherwise easy delivery, had time to look at the body of the car and make sure all is ok.
They didn't provide a delivery form but I think that's maybe change in rules with COVID?
Delivery Communication Comments
Good from Ling - however no communication on the day, the drivers turned up with no warning.
Missing Comments
Delivery form / I didn't sign anything - maybe change in COVID rules.
Improvements
Advance warning from drivers.
Volvo XC40 Estate (2020-24)
Amy
09/07/2020
09/07/2020
10 / 10
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Amy of Southampton, who had a new Volvo XC40 Estate (2020 - 2024) on 09/07/2020
Overall: 10 / 10
Audi A6 Saloon
Donnie
14/07/2020
14/07/2020
8 / 10
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Donnie of GLASGOW, who had a new Audi A6 Saloon (2018 - 2023) on 14/07/2020
Overall: 8 / 10
Improvements
Make sure they have my phone number that is active, they had my old one
Skoda Scala (2019 - 2023)
Michael
13/07/2020
13/07/2020
8 / 10
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Michael of Reading, who had a new Skoda Scala Hatchback (2019 - 2023) on 13/07/2020
Overall: 8 / 10
Missing Comments
Warranty Book
Volvo XC40 Estate (2020-24)
Rachael
10/07/2020
10/07/2020
10 / 10
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Rachael of Swindon, who had a new Volvo XC40 Estate (2020 - 2024) on 10/07/2020
Overall: 10 / 10
Audi A5 Coupe (2020-24)
Judy
13/07/2020
13/07/2020
8 / 10
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Judy of BURHAM, who had a new Audi A5 Coupe (2020 - 2024) on 13/07/2020
Overall: 8 / 10
Nissan Leaf (2019-22)
Tom
13/07/2020
13/07/2020
8 / 10
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Tom of Gateshead, who had a new Nissan Leaf Hatchback Special Edition (2019 - 2022) on 13/07/2020
Overall: 8 / 10
Delivery Person Comments
Lovely chap
Cleanliness Comments
About as good as can be expected after driving 200 miles.
Overall Comments
Could be improved with better communication, but generally good.
Delivery Communication Comments
Excellent from Lings, but dealer comms was slow.
Improvements
Better scheduling to make planning easier
Land Rover RR Evoque (2019-23)
Andy
07/07/2020
07/07/2020
8 / 10
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Andy of Aberdeen, who had a new Land Rover Range Rover Evoque Diesel Hatchback (2019 - 2023) on 07/07/2020
Overall: 8 / 10
Cleanliness Comments
Large dirty marks on the roof lining which I didn't notice until we were approx 20 miles away from the dealer and seeing as I was facing a 6 hour drive home I had no time to return. I had to pay for a valet when I got home. I have photos of the marks if required.
Overall Comments
No problems, very friendly and efficient
Ford Puma (2019-24)
Mark
09/07/2020
09/07/2020
6 / 10
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Mark of Daventry, who had a new Ford Puma Hatchback (2019 - 2024) on 09/07/2020
Overall: 6 / 10
Delivery Person Comments
Delivery person called me prior to delivery, gave me the time he expected to be their and was pleasant and helpful. No body odour was detected.
Delivery Punctuality Comments
There was no prior agreed delivery time, just a day, so can’t say very good, but I did get the call and arrived when said.
Overall Punctuality Comments
There was no prior agreed delivery time, just a day, so can’t say very good, but I did get the call and arrived when said.
Cleanliness Comments
The car has dark interior so can’t be 100% it was spotless - there was no evidence if being valeted but overall was clean apart from the ‘evidence’ left behind by the delivery driver. I have had a new car from ford before and carpets inside were very poor - the person cleaning car had stood on door sills to clean the roof, and were black marks on light carpet. So this compares favourably.
Damage Comments
Was raining but other than getting into a room with the right lighting all looked ok and damage free.
Dealer Service Comments
They didn’t exactly rise to the challenge when the Govt took off the lockdown. I know I’ve obtained the car from Ling, but I’d be interested to know if other of your customers have had any communication from the dealer. They know my address etc, you think they’d be very keen to try and win me over so I take my car to them for servicing.
Overall Comments
The Covid 19 crisis did not help, and car was delayed, but I accepted that. The supplying dealer was very slow, and not very innovative. I haven’t given worst score, would be easy to, because some slack has to be given for the situation we were all in. But was frustrating to see many other businesses opening up and really trying to get going and this dealer seemed to be asleep at the wheel!
Delivery Communication Comments
I have to say that Ling was always there to answer any questions, and was clear that a lot of effort was going on I didn’t see to get the car delivered.
Missing Comments
I know I wasn’t going to the show room to pick up the car, but when I’ve had new cars before the supplying dealer is keen to provide contact details and business cards etc in the event of issues, and also a stamped service book. Maybe these things matter less now, but does highlight the process of getting a new car one step away from the dealer - none of the personal touches. I’m probably talking complete rubbish, but you have given me the opportunity, so your fault. Having said all that, the really important stuff was all there; keys, mats, key for wheel lock nuts, tyre repair kit (useless though), handbook etc.
Improvements
To be fair, the pandemic threw a huge spanner in the works. However, even though I offered to go to the dealer, both before and after the lockdown the dealer seemed to want to avoid that, at least that’s the impression I got. I’ve picked up cars from a Skoda dealer, and incidentally another ford dealer, and both were very happy to send a car to pick me up from the train/bus station. As I said earlier, the dealer seemed to lack the motivation and initiative to get their car delivered. Unlike Ling, that tried very hard to convince the dealer to engage.
Kia XCeed Hatchback (2019-22)
Graeme
10/07/2020
10/07/2020
8 / 10
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Graeme of Aberdeenshire , who had a new Kia Xceed Hatchback (2019 - 2022) on 10/07/2020
Overall: 8 / 10
Delivery Person Comments
Polite and helpful
Delivery Punctuality Comments
Arrival earlier than expected but called ahead
Overall Punctuality Comments
Arrival earlier than expected but called ahead
Cleanliness Comments
It was fine. Roads were wet.
Damage Comments
Couldn’t see any damages
Overall Comments
Very good, no issues once date confirmed
Delivery Communication Comments
Kept up to date from Ling and delivery driver called ahead to confirm
Missing Comments
Didn’t sign any paperwork this time. COVID-19?
Improvements
Once date confirmed it was all good
BMW 1 Series (2019-24)
Geoff
06/07/2020
06/07/2020
8 / 10
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Geoff of Batley, who had a new BMW 1 Series Hatchback (2019 - 2024) on 06/07/2020
Overall: 8 / 10
Delivery Punctuality Comments
Driver delayed on route
Overall Punctuality Comments
Driver delayed on route
Overall Comments
Only issue delivered no petrol so showed 24 miles on computer so had to find petrol station straight away would expect least quarter tank
Improvements
More specific on delivery times and some petrol upon delivery
Suzuki Swift (2017-24)
Helen
07/07/2020
07/07/2020
8 / 10
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Helen of London, who had a new Suzuki Swift Hatchback (2017 - 2024) on 07/07/2020
Overall: 8 / 10
Delivery Person Comments
the guy was an utter delight - really helpful, very patient, lots of good advice, really nice manner.
Delivery Punctuality Comments
punctuality is a difficult thing to comment on as no times were given. he arrived at 9.30am and could have arrived any time between 9 and 5... i had assumed that it would be later in the day so was still in a meeting at that point, but hey ho it arrived early and we are very happyy
Overall Punctuality Comments
punctuality is a difficult thing to comment on as no times were given. he arrived at 9.30am and could have arrived any time between 9 and 5... i had assumed that it would be later in the day so was still in a meeting at that point, but hey ho it arrived early and we are very happyy
Cleanliness Comments
sparkling and brand new
Dealer Service Comments
i don't really know as Ling mediated everything
Overall Comments
Process was ok. The date was changed pretty last minute, and luckily i'm working from home so was able to accommodate this, but had i not been then that would have made like a bit tricky. Texts and emails were sent from the dealership with no explanation.
Delivery Communication Comments
great communication with Ling; poor with the delivering dealership
Improvements
a call or text half an hour before delivery on the day would have been helpful.
Ford Focus (2018-22)
Joe
08/07/2020
08/07/2020
8 / 10
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Joe of Wigan, who had a new Ford Focus Hatchback (2018 - 2022) on 08/07/2020
Overall: 8 / 10
Fiat 500 (2015-24)
Vic
07/07/2020
07/07/2020
8 / 10
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Vic of Herne Bay , who had a new Fiat 500 Hatchback (2015 - 2024) on 07/07/2020
Overall: 8 / 10
Delivery Punctuality Comments
Early.
Overall Punctuality Comments
Early.
Cleanliness Comments
Exterior was a bit dirty but nothing major.
BMW X3
Chris
08/07/2020
08/07/2020
10 / 10
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Chris of Bishopton, who had a new BMW X3 Estate (2017 - 2021) on 08/07/2020
Overall: 10 / 10
Delivery Person Comments
Absolutely great. Lovely person. knowledgeable
Delivery Punctuality Comments
called before arriving. Called night before to confirm he was coming and estimated time. Good communication throughout.
Overall Punctuality Comments
called before arriving. Called night before to confirm he was coming and estimated time. Good communication throughout.
Cleanliness Comments
washed and clean.
Dealer Service Comments
Joe Devlin was very professional.
Overall Comments
Joe was brilliant. No pressure checking the car over and he was very helpful with the controls. Very friendly and explained what we had to do.
Improvements
NOthing
Kia XCeed Hatchback (2019-22)
Scott
07/07/2020
07/07/2020
6 / 10
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Scott of Glasgow, who had a new Kia Xceed Hatchback (2019 - 2022) on 07/07/2020
Overall: 6 / 10
Delivery Punctuality Comments
No phone call to give estimated arrival time
Overall Punctuality Comments
No phone call to give estimated arrival time
Nissan Leaf (2019-22)
29/06/2020
29/06/2020
10 / 10
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of , who had a new Nissan Leaf Hatchback Special Edition (2019 - 2022) on 29/06/2020
Overall: 10 / 10
Overall Comments
All went well. Good comms from the delivery company in advance of the delivery.
Missing Comments
Only 1 set of keys came with the car
Improvements
Everything went well so there was no room for improvement
Renault Kadjar (2019-22)
Mike
03/07/2020
03/07/2020
8 / 10
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Mike of Tadworth, who had a new Renault Kadjar Hatchback (2019 - 2022) on 03/07/2020
Overall: 8 / 10
Improvements
Nothing. All very efficient
Honda Jazz
Trevor
03/07/2020
03/07/2020
8 / 10
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Trevor of Blaydon On Tyne, who had a new Honda Jazz Hatchback (2020 - 2023) on 03/07/2020
Overall: 8 / 10
Cleanliness Comments
There was a delivery film on the roof and bonnet which I didn't see be because the car was wet. It peeled of easily enough.
Delivery Communication Comments
The delivery driver did not have my mobile number.
Improvements
To ensure the delivery driver has a mobile number to advise the delivery time.
Volkswagen Golf Mk7
Ade
30/06/2020
30/06/2020
8 / 10
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Ade of Windsor, who had a new VW Golf Hatchback (2017 - 2020) on 30/06/2020
Overall: 8 / 10
Delivery Person Comments
Very pleasant
Delivery Punctuality Comments
Said around 4pm and delivered then
Overall Punctuality Comments
Said around 4pm and delivered then
Cleanliness Comments
Immaculate
Damage Comments
None
Dealer Service Comments
All fine
Overall Comments
Good the delivery guy washed the car before deivery
Missing Comments
No wheel nut
Improvements
Supplied wheel nut
Honda CR-V Estate
Joe
01/07/2020
01/07/2020
10 / 10
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Joe of Kingston Upon Thames, who had a new Honda CR-V Estate (2018 - 2023) on 01/07/2020
Overall: 10 / 10
Improvements
Sorry to be feeble... but no criticisms. The whole process has been very good indeed theoughout an exceptionally difficult period for us all. This is my 4th car from you all accomplished to a high standard. Well done indeed.
Volvo XC40 Estate (2020-24)
Pete
29/06/2020
29/06/2020
8 / 10
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Pete of Bath, who had a new Volvo XC40 Estate (2020 - 2024) on 29/06/2020
Overall: 8 / 10
Delivery Person Comments
Good communication - called an hour before they were arriving; pleasant chaps; cleaned car with anti-septic wipes. Car was a bit dirty from the journey down but no big issue - it had been raining
Missing Comments
The Volvo On Call subscription is saying it's run out - I understood it would come as standard on the car and run out after 3 years? Can I have the contact details of the dealer who supplied the car so I can contact them please.
Mini Hatch
Colin
29/06/2020
29/06/2020
8 / 10
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Colin of Lincoln, who had a new Mini Hatchback (2014 - 2021) on 29/06/2020
Overall: 8 / 10
Delivery Person Comments
Friendly and helpful
Overall Comments
Great delivery just didnt know it was coming until we got the phonecall on the morning of delivery.
Delivery Communication Comments
Did not know delivery was happening
Improvements
Made aware delivery was happening
Skoda Superb Estate
Neil
30/06/2020
30/06/2020
8 / 10
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Neil of Orpington, who had a new Skoda Superb Estate (2015 - 2019) on 30/06/2020
Overall: 8 / 10
Delivery Person Comments
Very pleasant, took lots of pictures of the car. Seemed quietly efficient.
Delivery Punctuality Comments
not sure as I didn't know what time he was mean't to deliver the car.
Overall Punctuality Comments
not sure as I didn't know what time he was mean't to deliver the car.
Dealer Service Comments
Delivered on the day they said they would.
Overall Comments
Letting me know when it would be arriving would be good. Even if it was only morning or afternoon.
Delivery Communication Comments
Very good with yourself. no contact with dealer
Improvements
Give some idea of when the car was going to arrive.
Renault Kadjar (2019-22)
John
30/06/2020
30/06/2020
10 / 10
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John of Holt, who had a new Renault Kadjar Hatchback (2019 - 2022) on 30/06/2020
Overall: 10 / 10
Delivery Person Comments
Very nice attitude, and body odour-free
Delivery Punctuality Comments
The car was delivered right on time
Overall Punctuality Comments
The car was delivered right on time
Cleanliness Comments
The car had been washed just before delivery so it was virtually spotless
Overall Comments
Excellent. Delivery driver was very friendly and helpful.
Improvements
Nothing could have been improved. It was perfect from start to finish
Citroen C3 (2018-20)
Hayley
29/06/2020
29/06/2020
8 / 10
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Hayley of Northampton, who had a new Citroen C3 Hatchback Special Edition (2018 - 2020) on 29/06/2020
Overall: 8 / 10
Delivery Person Comments
He seemed a little be impatient when I was checking the car over, didn’t say anything just looked keen for me to hurry up
Delivery Punctuality Comments
He called an hour before to give a heads up he was on his way
Overall Punctuality Comments
He called an hour before to give a heads up he was on his way
Cleanliness Comments
The car had some muck inside the door seals, and the whole car had a layer of dust over it
Damage Comments
There appears to be no damage to the car but the back number plate has a flaw through the middle of it (a lighter vertical line) it’s not damaged though
Improvements
A rough delivery slot would of helped, even if it was just morning or afternoon
Citroen C3 (2018-20)
Dean
27/06/2020
27/06/2020
8 / 10
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Dean of Ludlow, who had a new Citroen C3 Hatchback Special Edition (2018 - 2020) on 27/06/2020
Overall: 8 / 10
Volkswagen Golf Mk7
Colin
23/06/2020
23/06/2020
8 / 10
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Colin of Saltcoats, who had a new VW Golf Hatchback (2017 - 2020) on 23/06/2020
Overall: 8 / 10
Improvements
Nothing
Volvo XC40 Estate (2020-24)
Craig
23/06/2020
23/06/2020
6 / 10
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Craig of Halifax, who had a new Volvo XC40 Estate (2020 - 2024) on 23/06/2020
Overall: 6 / 10
Delivery Person Comments
Good with no issues.
Delivery Punctuality Comments
The delivery was delayed by a day and then was delivered later than expected on the following day
Overall Punctuality Comments
The delivery was delayed by a day and then was delivered later than expected on the following day
Cleanliness Comments
Very good with no issues
Overall Comments
I was expecting delivery of the car on the 22nd June, however, I got a call from the dealer asking if the car could be delivered the following day. I agreed and they confirmed it would be delivered around lunchtime. I still had not heard anything by 3pm on the 23rd June so I rang the dealer and they said it would be with me by 5pm. The car was delivered at approx 5:45pm. I would have appreciated a call on the 23rd just to advise me what was happening with an approximate time, so I didn't have to chase up.
Improvements
I think the only improvement was for the dealer to call me with an update on the agreed delivery day (23rd June), instead of me having to chase.
Mazda CX-5 (2020-21)
Graeme
22/06/2020
22/06/2020
8 / 10
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Graeme of Aberdeenshire , who had a new Mazda CX-5 Estate Special Editions (2020 - 2021) on 22/06/2020
Overall: 8 / 10
Delivery Person Comments
Delivery driver contacted me a couple of days before hand and was bang on time with delivery
Delivery Punctuality Comments
On time, maybe a little early
Overall Punctuality Comments
On time, maybe a little early
Cleanliness Comments
Nothing really of note
Damage Comments
Outside of car was a little dirty but weather was raining
Dealer Service Comments
After being told car was at the dealer, couldn’t have been delivered much faster.
Overall Comments
Once paperwork done, delivery was arranged and delivered quickly
Delivery Communication Comments
Always quick replies from yourself. Delivery driver was good, phoned me, text me arrival time to confirm and was polite and helpful when he delivered the car. Not contact with dealer. Not heard anything from finance company yet.
Missing Comments
Nothing missing I think, no car mats but that seems to be the norm. Would be a nice touch to have correct mats with the car but there’s always Google
Improvements
Not much, hopefully all as quick and efficient.
Nissan Leaf (2019-22)
19/06/2020
19/06/2020
10 / 10
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of , who had a new Nissan Leaf Hatchback Special Edition (2019 - 2022) on 19/06/2020
Overall: 10 / 10
Delivery Person Comments
Nice guy, showed us how to use the car as we’d never had an electric before
Delivery Punctuality Comments
Arrived 10 mins before time
Overall Punctuality Comments
Arrived 10 mins before time
Cleanliness Comments
Immaculate came with plastic seat covers and steering wheel cover - driver wiped car down for Covid 19
Damage Comments
None
Overall Comments
Delivery driver rang day before and gave time for delivery, checked all details were correct - arrived early
Delivery Communication Comments
Excellent all the way through
Improvements
Nothing really
Volkswagen Golf Mk7
Ronan
19/06/2020
19/06/2020
8 / 10
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Ronan of Inverkeithing, who had a new VW Golf Hatchback (2017 - 2020) on 19/06/2020
Overall: 8 / 10
Missing Comments
No service book, apparently that’s not a thing now according to the delivery driver. I need to contact a dealer the check as I am not sure if that’s true.
Volkswagen Golf Mk8 (2020-24)
Laura
17/06/2020
17/06/2020
8 / 10
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Laura of London, who had a new VW Golf Hatchback (2020 - 2024) on 17/06/2020
Overall: 8 / 10
Improvements
Nothing really! Super happy with my car and thank you!
Skoda Superb
Russell
17/06/2020
17/06/2020
8 / 10
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Russell of Wirksworth, who had a new Skoda Superb Hatchback (2015 - 2019) on 17/06/2020
Overall: 8 / 10
Dealer Service Comments
Maybe less stickers on the car advertising themselves
Nissan Leaf (2019-22)
Nik
15/06/2020
15/06/2020
8 / 10
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Nik of Bristol, who had a new Nissan Leaf Hatchback Special Edition (2019 - 2022) on 15/06/2020
Overall: 8 / 10
Delivery Person Comments
Pleasant chatty fellow with useful advice.
Cleanliness Comments
Bit mucky on inner doors, but was explained it couldn't be valeted.
Damage Comments
Minor aesthetic imperfection to the near side rear passenger window rubber as noted on delivery doc.
Dealer Service Comments
Remember they kept getting my phone number wrong!
Overall Comments
Provisional mark I'll let you know within 14 days if it came with Covona 19 as I'll change to very poor.
Missing Comments
Not sure about the delivery form
Improvements
Airdropped it by drone. Flowers for the wife. Ribbons on the bonnet. A free cat. Complimentary petrol for nostalgia.
Audi A4 Estate
Steph
17/06/2020
17/06/2020
10 / 10
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Steph of Lambourn, who had a new Audi A4 Avant on 17/06/2020
Overall: 10 / 10
Cleanliness Comments
Driver wiped steering wheel, gear knob and handles with disinfectant.
Overall Comments
Driver called me around 45min before delivery and was very professional and courteous.
Volvo S90 Saloon
Gary
16/06/2020
16/06/2020
10 / 10
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Gary of Sittingbourne, who had a new Volvo S90 Saloon (2020 on) on 16/06/2020
Overall: 10 / 10
Mercedes A Class (2020-22)
Pete
15/06/2020
15/06/2020
10 / 10
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Pete of Shrewsbury, who had a new Mercedes A Class Hatchback Special Editions (2020 - 2022) on 15/06/2020
Overall: 10 / 10
Delivery Person Comments
nice chap
Delivery Punctuality Comments
Bang on time
Overall Punctuality Comments
Bang on time
Cleanliness Comments
Spotless
Overall Comments
All went smoothly
Mercedes GLC Estate (2020-22)
Joanna
15/06/2020
15/06/2020
8 / 10
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Joanna of London, who had a new Mercedes GLC AMG Estate Special Edition (2020 - 2022) on 15/06/2020
Overall: 8 / 10
Skoda Kamiq Hatchback (2019-23)
David
16/06/2020
16/06/2020
10 / 10
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David of Great Missenden, who had a new Skoda Kamiq Hatchback (2019 - 2023) on 16/06/2020
Overall: 10 / 10
Dealer Service Comments
have had no contact with supplying dealer
Improvements
nothing
Kia XCeed Hatchback (2019-22)
Simon
15/06/2020
15/06/2020
8 / 10
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Simon of Middlesbrough, who had a new Kia Xceed Hatchback (2019 - 2022) on 15/06/2020
Overall: 8 / 10
Damage Comments
Unfortunately there is a scratch on a piece of silver trim at the front of the vehicle, I didn't notice this prior to the delivery driver leaving however. It's about an inch and a half long.
Delivery Communication Comments
Very good
Missing Comments
The manual I received with the xceed of for the ceed model. I've contacted kia solihull and they said they issue xceed with ceed manual, is this right?
Improvements
Was ok
Volkswagen Tiguan (2020-23) pre-current
Stu
11/06/2020
11/06/2020
10 / 10
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Stu of Wotton Under Edge, who had a new VW Tiguan Estate (2020 - 2023) on 11/06/2020
Overall: 10 / 10
Delivery Person Comments
See comments above - spot on
Delivery Punctuality Comments
Phoned when he was 30mins away
Overall Punctuality Comments
Phoned when he was 30mins away
Overall Comments
NIce chap, showed me his 'negative' COVID test certifiate and had already helpfully phoned ahead to let me know when he would be arriving; he had already uploaded the sat nav and radio updates via a CD from VW which saved me some time
Missing Comments
Only noticed this morning that the: service record booklet was not in the VW wallet
Improvements
Nothing
Skoda Octavia Estate (2017-20)
Matt
10/06/2020
10/06/2020
10 / 10
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Matt of Gloucester , who had a new Skoda Octavia Estate (2017 - 2020) on 10/06/2020
Overall: 10 / 10
Delivery Punctuality Comments
Did not get notified of delivery time but was at home all day so not a real problem but for others may have been a requirement
Overall Punctuality Comments
Did not get notified of delivery time but was at home all day so not a real problem but for others may have been a requirement
Dealer Service Comments
No contact with except delivery driver
Ford Puma (2019-24)
Richard
08/06/2020
08/06/2020
6 / 10
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Richard of Fleet, who had a new Ford Puma Hatchback (2019 - 2024) on 08/06/2020
Overall: 6 / 10
Delivery Person Comments
No probs.
Delivery Punctuality Comments
I didn't have an eta but driver called a few mins before arriving. Given that we are at home all the time that's hardly an issue but it would have been good to have got a call / email / SMS when they left the dealer with an estimated arrival time.
Overall Punctuality Comments
I didn't have an eta but driver called a few mins before arriving. Given that we are at home all the time that's hardly an issue but it would have been good to have got a call / email / SMS when they left the dealer with an estimated arrival time.
Cleanliness Comments
Fine and clean inside. Outside was also clean and only evidence was of a typical drive from Leamington Spa to Fleet (a few small bugs on front paint). So no issue.
Dealer Service Comments
Difficult to comment. I didn't have any communication with the dealer direct.
Overall Comments
No probs and straightforward. Driver called himself a cab and departed once we had done the docs.
Delivery Communication Comments
Well informed.
Missing Comments
Not yet anyway!
Improvements
Just the advanced delivery eta as noted above.
Volvo XC40 Estate (2020-24)
Neil
05/06/2020
05/06/2020
10 / 10
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Neil of Batley, who had a new Volvo XC40 Estate (2020 - 2024) on 05/06/2020
Overall: 10 / 10
Delivery Punctuality Comments
Contacted day before to confirm arrival time. Following day the car arrived at the stated time.
Overall Punctuality Comments
Contacted day before to confirm arrival time. Following day the car arrived at the stated time.
Improvements
Nothing at all, perfect.
BMW i3
Kris
02/06/2020
02/06/2020
8 / 10
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Kris of Fareham, who had a new BMW i3 Hatchback (2017 - 2022) on 02/06/2020
Overall: 8 / 10
Cleanliness Comments
There were a couple of marks on the drivers door but these have since cleaned off.
Nissan Qashqai (2017-21)
Nicky
29/05/2020
29/05/2020
10 / 10
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Nicky of Southsea, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 29/05/2020
Overall: 10 / 10
Delivery Punctuality Comments
rang 2 hours before to give an estimated time of delivery
Overall Punctuality Comments
rang 2 hours before to give an estimated time of delivery
Nissan Qashqai (2017-21)
Pete
29/05/2020
29/05/2020
10 / 10
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Pete of Bucks, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 29/05/2020
Overall: 10 / 10
Citroen C3 (2018-20)
Kathryn
20/05/2020
20/05/2020
8 / 10
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Kathryn of Sheffield, who had a new Citroen C3 Hatchback Special Edition (2018 - 2020) on 20/05/2020
Overall: 8 / 10
Delivery Punctuality Comments
Rang approximately an hour before delivery
Overall Punctuality Comments
Rang approximately an hour before delivery
Cleanliness Comments
Exterior very dusty so hard to check. Said local carwash was out of order when he arrived.
Missing Comments
Handbook after delivery was completed.
No delivery form - done electronically not asked sign (expect this was due to covid-19)
Nissan Qashqai (2017-21)
Junie
13/05/2020
13/05/2020
4 / 10
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Junie of BIRMINGHAM, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 13/05/2020
Overall: 4 / 10
Cleanliness Comments
Car was untidy on the drver side and passenger side.
Improvements
Car presentable and clean
Citroen C3 (2018-20)
Stanley
20/05/2020
20/05/2020
10 / 10
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Stanley of York, who had a new Citroen C3 Hatchback Special Edition (2018 - 2020) on 20/05/2020
Overall: 10 / 10
Cleanliness Comments
he went through the carwash before delivering it
Missing Comments
did not sign for car, due to corona, but agreed that he filled my details in
Honda Civic (2018-22)
15/05/2020
15/05/2020
8 / 10
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of , who had a new Honda Civic Hatchback Special Editions (2018 - 2022) on 15/05/2020
Overall: 8 / 10
Damage Comments
There was a tyre warning message on the dashboard which was noted. I set all the tyres to correct pressure and all is fine now. There is also a small scratch on the front drivers door but unfortunately i did not see this when it was delivered.
Dealer Service Comments
no paperwork otherwise great
Missing Comments
I was told id receive a delivery report later that day but as yet nothing has arrived.
Nissan Qashqai (2017-21)
Angie
04/05/2020
04/05/2020
? / 10
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Nissan Qashqai (2017-21)
Ian
01/05/2020
01/05/2020
10 / 10
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Ian of Dumfries, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 01/05/2020
Overall: 10 / 10
Delivery Person Comments
Courteous and understanding
Delivery Punctuality Comments
On time
Overall Punctuality Comments
On time
Cleanliness Comments
Was washed. Only comment would be an option shoul be provided to add car mats to price, so that when delivered then any loose dirt would be collected
Dealer Service Comments
Very good
Overall Comments
Good Comms and on time
Delivery Communication Comments
Excellent both parties
Improvements
Nothing
Volvo XC40 Estate (2020-24)
Colin
17/03/2020
17/03/2020
8 / 10
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Colin of Biggleswade, who had a new Volvo XC40 Estate (2020 - 2024) on 17/03/2020
Overall: 8 / 10
Improvements
All was fine.
Audi Q5 Estate (2020-24)
Adrian
31/01/2020
31/01/2020
6 / 10
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Adrian of Longfield, who had a new Audi Q5 Estate (2020 - 2024) on 31/01/2020
Overall: 6 / 10
Delivery Punctuality Comments
Yes but weeks late
Overall Punctuality Comments
Yes but weeks late
Cleanliness Comments
Expected condition due to having been driven down
Dealer Service Comments
Worst level of service I have experienced in 40 years of buying/leasing new cars
Overall Comments
When they eventually made the delivery they managed to deliver it to the right place at the right time. Almost a miricle based on their prior performance
Delivery Communication Comments
You guys were good, just let down by incompetent dealer
Ford Focus (2018-22)
Chris
06/03/2020
06/03/2020
10 / 10
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Chris of Derby, who had a new Ford Focus Hatchback (2018 - 2022) on 06/03/2020
Overall: 10 / 10
BMW 4 Series Gran Coupe (2014-20)
Kel
26/03/2020
26/03/2020
10 / 10
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Kel of Romford, who had a new BMW 4 Series Gran Coupe (2014 - 2020) on 26/03/2020
Overall: 10 / 10
Audi A6 Saloon
Rob
25/03/2020
25/03/2020
10 / 10
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Rob of Solihull, who had a new Audi A6 Saloon (2018 - 2023) on 25/03/2020
Overall: 10 / 10
Nissan Qashqai (2017-21)
Zoe
23/03/2020
23/03/2020
10 / 10
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Zoe of Loughton, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 23/03/2020
Overall: 10 / 10
Improvements
Nothing - driver was very pleasant and arrived when he said he would
Land Rover Discovery Sport Station Wagon (2019-23)
Ola
06/03/2020
06/03/2020
6 / 10
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Ola of Welwyn Garden City , who had a new Land Rover Discovery Sport Diesel Sw (2019 - 2023) on 06/03/2020
Overall: 6 / 10
Delivery Person Comments
friendly and professional
Cleanliness Comments
the outside was not properly valeted.
Overall Comments
the car was delivered on time but the driver could not given detailed illustration or explanations of the car's operations.
Improvements
none.
Skoda Karoq Estate
Ken
23/03/2020
23/03/2020
8 / 10
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Ken of Leicester, who had a new Skoda Karoq Estate (2017 - 2021) on 23/03/2020
Overall: 8 / 10
Damage Comments
Haven’t noticed any
Missing Comments
Service book and warranty information book
Improvements
Maybe a little longer explaining the cars systems/functions. Not everyone is techy at our age.
Ford Puma (2019-24)
Chrissy
23/03/2020
23/03/2020
8 / 10
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Chrissy of Chester Le Street, who had a new Ford Puma Hatchback (2019 - 2024) on 23/03/2020
Overall: 8 / 10
Improvements
smooth exact to time . the driver needed directions for bus felt awfull not offering a lift as ins wasn't sorted yet
Nissan Qashqai (2017-21)
Marc
23/03/2020
23/03/2020
8 / 10
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Marc of Blyth, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 23/03/2020
Overall: 8 / 10
Delivery Person Comments
Little reluctant to add one of the issues to the delivery note
Damage Comments
Noted on delivery sheet and pictures taken.
Missing Comments
Assumed a new car would come with mats, but must be my mistake
Mercedes GLA Class (2017-19)
Sabrina
19/03/2020
19/03/2020
8 / 10
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Sabrina of Enfield, who had a new Mercedes GLA AMG Hatchback (2017 - 2019) on 19/03/2020
Overall: 8 / 10
Delivery Person Comments
Delivery driver was very nice , polite and helpful
Delivery Punctuality Comments
Although it was 6 days late when it finally arrived there was good communication from the driver in respect of the time of delivery
Overall Punctuality Comments
Although it was 6 days late when it finally arrived there was good communication from the driver in respect of the time of delivery
Dealer Service Comments
the late delivery and lasat minute notice wasn't ideal but they did a good job with getting me a hire car at short notice
Overall Comments
My car was delayed at very short notice for 6 days when they must have realsied it wasn't ready for delivery
Delivery Communication Comments
Guy was very helpful and chased the dealer so I got a hire car
Citroen C5 Aircross
Martin
19/03/2020
19/03/2020
8 / 10
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Martin of Abergavenny, who had a new Citroen C5 Aircross Hatchback (2018 - 2022) on 19/03/2020
Overall: 8 / 10
Missing Comments
Not sure if this car is meant to have a spare wheel, but it hasn’t got one. (It does have a tire sealant/pump thing, so I guess it’s not meant to have a spare :)
Improvements
You guys were great. No complaints :)
Volkswagen Polo (2019-21)
Sion
18/03/2020
18/03/2020
10 / 10
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Sion of Chester, who had a new VW Polo Hatchback Special Editions (2019 - 2021) on 18/03/2020
Overall: 10 / 10
Cleanliness Comments
Car is spotless.
Dealer Service Comments
Phoned me when he set off and arrived 40 minutes later exactly when he said he would
Renault Captur (2020-2024) (2019-24)
Wendy
18/03/2020
18/03/2020
10 / 10
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Wendy of Kent, who had a new Renault Captur Hatchback (2019 - 2024) on 18/03/2020
Overall: 10 / 10
Delivery Person Comments
Happy chap
Delivery Punctuality Comments
8.am great time
Overall Punctuality Comments
8.am great time
Damage Comments
All good
Overall Comments
Quick and easy
Peugeot 208
Ell
18/03/2020
18/03/2020
8 / 10
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Ell of Stanford-le-hope, who had a new Peugeot 208 Hatchback on 18/03/2020
Overall: 8 / 10
Delivery Person Comments
No body odour (yay!)
Cleanliness Comments
A few dirt marks but that’s to be expected.
Overall Comments
The delivery man was very friendly and encouraged me to check the car thoroughly.
Delivery Communication Comments
Great communication, especially with me asking lots of questions
Missing Comments
Nothing missing
Improvements
Nothing. All went smoothly and on time. Thanks!
Citroen C3 (2018-20)
Gary
16/03/2020
16/03/2020
10 / 10
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Gary of Forest Row, who had a new Citroen C3 Hatchback Special Edition (2018 - 2020) on 16/03/2020
Overall: 10 / 10
Kia Sportage Estate (2018-21)
Melissa
12/03/2020
12/03/2020
8 / 10
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Melissa of , who had a new Kia Sportage Diesel Estate (2018 - 2021) on 12/03/2020
Overall: 8 / 10
Missing Comments
340
Improvements
Nothing ????
Honda Civic (2018-22)
Suzanne
16/03/2020
16/03/2020
10 / 10
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Suzanne of St. Albans, who had a new Honda Civic Hatchback Special Editions (2018 - 2022) on 16/03/2020
Overall: 10 / 10
Delivery Punctuality Comments
He even arrived slightly early but did phone me to warn me of this.
Overall Punctuality Comments
He even arrived slightly early but did phone me to warn me of this.
Overall Comments
The delivery driver both called and text me on the Friday before delivery. Very polite, efficient and helpful. No problems whatsoever!
Delivery Communication Comments
Amazing communication from start to finish!!!!
Improvements
Nothing!
Audi A5 Coupe (2020-24)
Evs
13/03/2020
13/03/2020
8 / 10
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Evs of Hove, who had a new Audi A5 Coupe (2020 - 2024) on 13/03/2020
Overall: 8 / 10
BMW 2 Series Coupe
Peter
13/03/2020
13/03/2020
8 / 10
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Peter of Malmesbury, who had a new BMW 2 Series Coupe (2017 - 2020) on 13/03/2020
Overall: 8 / 10
Land Rover RR Evoque (2019-23)
Mehdi
13/03/2020
13/03/2020
8 / 10
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Mehdi of London, who had a new Land Rover Range Rover Evoque Diesel Hatchback (2019 - 2023) on 13/03/2020
Overall: 8 / 10
Delivery Person Comments
Very professional attitude
Delivery Punctuality Comments
Would have appreciated a 24hr notice on edt, but the delivery person called 45mins before, which was nice.
Overall Punctuality Comments
Would have appreciated a 24hr notice on edt, but the delivery person called 45mins before, which was nice.
Damage Comments
Thank goodness
Improvements
more communications from the dealer on estimated time for delivery, at least 24hrs before, would have been much appreciated.
Nissan Qashqai (2017-21)
Julian
12/03/2020
12/03/2020
10 / 10
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Julian of Livingston, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 12/03/2020
Overall: 10 / 10
Delivery Person Comments
Very nice guy
Delivery Punctuality Comments
I was phoned to let me know when the car would be delivered and to check the address. The guy turned up on time
Overall Punctuality Comments
I was phoned to let me know when the car would be delivered and to check the address. The guy turned up on time
Cleanliness Comments
It was a snowy day so the delivery guy took the car to the car wash before delivery
Damage Comments
None
Overall Comments
I knew at all times what was going on and what to expect
Delivery Communication Comments
Great communication from both you and the dealer
Improvements
Can't think of anything. Will definitely do business with you again and recommend you to others
BMW 4 Series Gran Coupe (2014-20)
Lee
13/03/2020
13/03/2020
10 / 10
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Lee of Chesterfield, who had a new BMW 4 Series Gran Coupe (2014 - 2020) on 13/03/2020
Overall: 10 / 10
Delivery Person Comments
The driver called when on the way with en tea which was helpful.
Delivery Punctuality Comments
No issues arrived when agreed.
Overall Punctuality Comments
No issues arrived when agreed.
Overall Comments
I got the car delivered sooner than expected and the company were flexible with a delivery time to suit.
Improvements
No issues.
Audi TT Coupe (2018-24)
Brendan
11/03/2020
11/03/2020
8 / 10
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Brendan of Southport, who had a new Audi TT Coupe (2018 - 2024) on 11/03/2020
Overall: 8 / 10
Delivery Person Comments
As above
Delivery Punctuality Comments
Called to say he was half hour away
Overall Punctuality Comments
Called to say he was half hour away
Overall Comments
Very nice, courteous lad.
Delivery Communication Comments
Perfect.
Missing Comments
Should there be a V5 — I’m guessing no as this is a lease car.
Improvements
Nothing. Very happy.
Skoda Scala (2019 - 2023)
David
09/03/2020
09/03/2020
10 / 10
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David of Bexley/Kent, who had a new Skoda Scala Hatchback (2019 - 2023) on 09/03/2020
Overall: 10 / 10
Skoda Kodiaq Estate (2017-21)
Uncle Albert
09/03/2020
09/03/2020
8 / 10
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Uncle Albert of Wimborne, who had a new Skoda Kodiaq Estate (2017 - 2021) on 09/03/2020
Overall: 8 / 10
Delivery Person Comments
Pleasant enough - took time to go through instruments of car and checked tools in boot were all there.
Delivery Punctuality Comments
Arrived within 15 mins of stated time.
Overall Punctuality Comments
Arrived within 15 mins of stated time.
Cleanliness Comments
Car had been washed just prior to delivery so very clean.
Damage Comments
Really small chip in paintwork. Delivery company arranged for chip repair assessment next day for repair.
Dealer Service Comments
Don't know how to score this as no contact. Was a long lead time from order to delivery is all I can say
Overall Comments
Good experience - They phoned Friday to tell me what time they were aiming for delivery on the Monday. Had a follow up text Monday to confirm delivery time.
Delivery Communication Comments
I've been kept informed of delivery status at all times
Missing Comments
Delivery driver couldn't find locking wheelnut so reported missing. However found it later - very well hidden in compartment under rear seats
Improvements
All good no complaints.
Renault Captur (2020-2024) (2019-24)
Colin
28/02/2020
28/02/2020
10 / 10
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Colin of Halling, who had a new Renault Captur Hatchback (2019 - 2024) on 28/02/2020
Overall: 10 / 10
Mercedes E Class Coupe (2020-23)
Sue
06/03/2020
06/03/2020
8 / 10
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Sue of Ormskirk , who had a new Mercedes E Class Diesel Coupe (2020 - 2023) on 06/03/2020
Overall: 8 / 10
Cleanliness Comments
had power washed but dirty still as could not use brush
Dealer Service Comments
No contact
Improvements
Nothing everything fine
Seat Ateca Estate
Andy
06/03/2020
06/03/2020
6 / 10
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Andy of Long Marston, who had a new Seat Ateca Estate (2020 - 2023) on 06/03/2020
Overall: 6 / 10
Delivery Person Comments
The delivery person spoke very little English but managed to complain about how far he had driven. He handed me an envelope containing spare key and user manual, and asked me to sign my name on his mobile - I asked him to wait whilst I checked the car for damage. After checking car I signed and he said thanks and was gone.
Delivery Punctuality Comments
Having waited in all day with no communication on delivery time I received call from the driver approx. 30 minutes before delivery, at approx. 17:30
Overall Punctuality Comments
Having waited in all day with no communication on delivery time I received call from the driver approx. 30 minutes before delivery, at approx. 17:30
Cleanliness Comments
Fingerprints on dashboard/instrumentation
Dealer Service Comments
Can't really score this because I have had no communication with dealer
Overall Comments
Did not feel this delivery was as smooth as the previous 3 cars I have leased through Lings Cars.
Missing Comments
Warranty book - also the Navigation system does not work - it gives message 'Navigation database not available'
Improvements
An improvement would have been to give me a better idea of delivery time - the guy could have called me in the morning to let me know he was driving all the way from Wrexham - this would have given me an idea of his ETA
Toyota C-HR (2019-24)
Hugh
06/03/2020
06/03/2020
10 / 10
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Hugh of Macclesfield, who had a new Toyota C-HR Hatchback (2019 - 2024) on 06/03/2020
Overall: 10 / 10
Missing Comments
Delivery report was electronic but I haven’t seen anything yet against what I signed for
Toyota Corolla (2018-22)
Jonquil
06/03/2020
06/03/2020
10 / 10
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Jonquil of Newcastle, who had a new Toyota Corolla Hatchback (2018 - 2022) on 06/03/2020
Overall: 10 / 10
Missing Comments
I just signed his phone so didn't receive a delivery form (at least, I can't see one).
Improvements
Nothing I can think of!
Land Rover RR Sport Estate (2018-22)
Ayodeji
03/03/2020
03/03/2020
10 / 10
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Ayodeji of Salford, who had a new Land Rover Range Rover Sport Diesel Estate (2018 - 2022) on 03/03/2020
Overall: 10 / 10
Delivery Person Comments
Very good
Delivery Punctuality Comments
Very good
Overall Punctuality Comments
Very good
Cleanliness Comments
Very good
Damage Comments
No
Overall Comments
Very good
Delivery Communication Comments
Very good
Hyundai Tucson Estate (2018-21)
Rod
05/03/2020
05/03/2020
8 / 10
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Rod of Horsted Keynes, who had a new Hyundai Tucson Estate (2018 - 2021) on 05/03/2020
Overall: 8 / 10
Improvements
Slight delay in confirming delivery time, am/pm but not a major issue.
Volkswagen T-Roc
Bev
04/03/2020
04/03/2020
10 / 10
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Bev of Doncaster , who had a new VW T-Roc Hatchback (2017 - 2021) on 04/03/2020
Overall: 10 / 10
Delivery Person Comments
He was fantastic :-)
Delivery Punctuality Comments
Excellent
Overall Punctuality Comments
Excellent
Overall Comments
Very goid
Improvements
Had a timescale before the day
Mercedes E Class Saloon (2020-23)
Chris
02/03/2020
02/03/2020
6 / 10
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Chris of Worcester, who had a new Mercedes E Class Diesel Saloon (2020 - 2023) on 02/03/2020
Overall: 6 / 10
Dealer Service Comments
Poor communication, blame shifting, lack of care for customer (even if I'm only an indirect customer).
Delivery Communication Comments
I'm happy LingsCars communicated everything they knew in a speedy fashion. The dealer, however, sucked at communicated properly and was not clear with LingsCars when liaising to resolve issue(s).
Improvements
Hire an Oracle to foresee that the prep company was going be thick and make up my plates incorrectly. Other than that, probably nothing :-)
Skoda Kodiaq Estate (2017-21)
Paul
04/03/2020
04/03/2020
8 / 10
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Paul of SHEFFIELD, who had a new Skoda Kodiaq Estate (2017 - 2021) on 04/03/2020
Overall: 8 / 10
Delivery Person Comments
Nice guy
Delivery Punctuality Comments
Came as he said he would
Overall Punctuality Comments
Came as he said he would
Cleanliness Comments
A bit of dirt from transport but not surprised given where came from
Overall Comments
Phoned well in advance and went through basic controls
Delivery Communication Comments
9
Citroen C3 (2018-20)
Sue
04/03/2020
04/03/2020
8 / 10
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Sue of Deal, who had a new Citroen C3 Hatchback Special Edition (2018 - 2020) on 04/03/2020
Overall: 8 / 10
Overall Comments
Would have preferred a little notice 24 hours before so that I could plan my day and also make sure I wasn't in my pyjamas which is how I normally work from home :-)
Improvements
coffee, cake, balloons....lol
Mercedes A Class (2020-22)
Helen
03/03/2020
03/03/2020
10 / 10
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Helen of Newcastle Upon Tyne, who had a new Mercedes A Class Hatchback Special Editions (2020 - 2022) on 03/03/2020
Overall: 10 / 10
Delivery Person Comments
Pleasant demeanor, no noticeable body odour.
Delivery Punctuality Comments
Was called approx one hour before delivery to let me know the eagle would be dropped
Overall Punctuality Comments
Was called approx one hour before delivery to let me know the eagle would be dropped
Dealer Service Comments
It was all fine.
Overall Comments
It was a smooth transaction.
Delivery Communication Comments
All good, I was given a delivery window by Lings the day before delivery and delivery agent called me to let me know they were an hour away.
Improvements
I can't think of anything.
Seat Ibiza (2017 - 2021)
Nick
03/03/2020
03/03/2020
10 / 10
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Nick of CLACTON ON SEA, who had a new Seat Ibiza Hatchback (2017 - 2021) on 03/03/2020
Overall: 10 / 10
Delivery Person Comments
Cheerful and business like
Delivery Punctuality Comments
Much earlier than expected..whuch was fine
Overall Punctuality Comments
Much earlier than expected..whuch was fine
Cleanliness Comments
No issues presented well
Damage Comments
No damage
Dealer Service Comments
Not had any communication ...apart from little niggles about possible missing stuff all seems fine .
Overall Comments
Quick, easy and efficient
Delivery Communication Comments
Phoned ahead and gave me eta
Missing Comments
I think the delivery form may be emailed .
No Maintainance warranty book and nut for alloys
Improvements
Nothing , it was very good .
Seat Arona
Jase
03/03/2020
03/03/2020
8 / 10
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Jase of Birmingham, who had a new Seat Arona Hatchback (2017 - 2021) on 03/03/2020
Overall: 8 / 10
Nissan Leaf (2019-22)
Karen
28/02/2020
28/02/2020
6 / 10
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Karen of Glasgow, who had a new Nissan Leaf Hatchback Special Edition (2019 - 2022) on 28/02/2020
Overall: 6 / 10
Delivery Person Comments
Nice chap, but in a rush to get signature and leave
Delivery Punctuality Comments
Delivered early PM instead of AM
Overall Punctuality Comments
Delivered early PM instead of AM
Cleanliness Comments
Interior a little dirty for a new car. Dealer/factory writing still on wheels and windows. Number plates not on straight.
Nissan Qashqai (2017-21)
Matt
28/02/2020
28/02/2020
8 / 10
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Matt of Manchester, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 28/02/2020
Overall: 8 / 10
Audi A6 Saloon
Rich
26/02/2020
26/02/2020
8 / 10
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Rich of Burton On Trent, who had a new Audi A6 Saloon (2018 - 2023) on 26/02/2020
Overall: 8 / 10
Overall Comments
kept informed and on time
Improvements
maybe an AM or PM option?
Audi A5 Convertible
Bruce
25/02/2020
25/02/2020
10 / 10
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Bruce of Bicester, who had a new Audi A5 Cabriolet (2020 - 2022) on 25/02/2020
Overall: 10 / 10
Delivery Person Comments
Andy Hall delivered my car and was from the start pleasant. Ha had called ahead regarding arrival time
Delivery Punctuality Comments
Bang on time
Overall Punctuality Comments
Bang on time
Cleanliness Comments
Lucky it had been a dry day, but the car had been well prepared. Evidence it had been waxed - brilliant
Damage Comments
Tried to find some, but none
Dealer Service Comments
Vehicle from Swindon Audi, no direct contact
Overall Comments
Vehicle on low loader
Missing Comments
Asked what should be there and shown, sounded like all there
Improvements
Nothing
Nissan Leaf (2019-22)
Ian
24/02/2020
24/02/2020
8 / 10
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Ian of Reading, who had a new Nissan Leaf Hatchback Special Edition (2019 - 2022) on 24/02/2020
Overall: 8 / 10
Delivery Punctuality Comments
Later than originally communicated but did phone advise timing early in the morning
Overall Punctuality Comments
Later than originally communicated but did phone advise timing early in the morning
Dealer Service Comments
Car excellent and everything supplied correctly. Delivery driver knew very little about how the car worked so we went through the very basic functions but that was all.
Overall Comments
Delivery later than originally indicated but they did phone early in day to advise rough delivery time
Improvements
A bit more advice and explanation from the delivery driver on the car functions would have been nice.
Citroen C5 Aircross
Don
20/02/2020
20/02/2020
8 / 10
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Don of CHESHIRE, who had a new Citroen C5 Aircross Hatchback (2018 - 2022) on 20/02/2020
Overall: 8 / 10
Dealer Service Comments
THE SCRAPS OF PAPER LEFT ON THE FLOOR TO SAVE THE CARPETS, WERE THE ORIGINAL CHECK LISTS WHEN THE CAR CAME INTO BRITAIN. THE DATE WAS NOV 2019. LONG TIME AGO. WISH IT WAS NEWER. WHY DID CITROEN USE A DEALER FROM LONDON TO REGISTER IT. WHY WAS IT THEN DELIVERED FROM THE NORTH 135 MILES AWAY. THE TWO GRAND PICASSOS I HAD PREVIOUSLY WERE MORE LOCAL.
JUST A THOUGHT...
Improvements
DELIVERED FROM THAT DISTANCE ON A TRAILER.
Mini Hatch
Gaelen
24/01/2020
24/01/2020
8 / 10
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Gaelen of Glasgow, who had a new Mini Hatchback (2014 - 2021) on 24/01/2020
Overall: 8 / 10
Delivery Punctuality Comments
We weren't given a delivery time on the day, but the car arrived at a reasonable time and with no fuss.
Overall Punctuality Comments
We weren't given a delivery time on the day, but the car arrived at a reasonable time and with no fuss.
Cleanliness Comments
The seats felt slightly damp and there were no mats - I was told the mats weren't standard so we'll get our own but I am mentioning as I've never had a car without mats before.
Dealer Service Comments
I have nothing to complain about thus far, although it would be reassuring to have some form of acknowledgement from the dealer of the lease contract.
Delivery Communication Comments
Your communication is superb. To date, we have still had no communication from Sema lease (other than the contract form which was provided via you, and which we signed and returned to Sema lease).
Missing Comments
There was no paperwork with the car and, as above, no mats. I've selected above that there is no warranty book although there is a handbook/manual in the glove box but we didn't receive anything other than that. I took a photo of the screen on the delivery driver's phone confirming delivery but have no paperwork for this.
Improvements
No, happy with everything so far :O)
Skoda Octavia (2017-20)
Richard
18/02/2020
18/02/2020
10 / 10
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Richard of Eastleigh, who had a new Skoda Octavia Hatchback (2017 - 2020) on 18/02/2020
Overall: 10 / 10
Volkswagen Tiguan (2020-23) pre-current
Marie
12/02/2020
12/02/2020
10 / 10
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Marie of Harefield, who had a new VW Tiguan Estate (2020 - 2023) on 12/02/2020
Overall: 10 / 10
Nissan Micra (2017-22)
Justine
14/02/2020
14/02/2020
8 / 10
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Justine of Nottingham, who had a new Nissan Micra Hatchback Special Editions (2017 - 2022) on 14/02/2020
Overall: 8 / 10
Delivery Person Comments
The delivery person was friendly and polite. Loved the car!
Dealer Service Comments
I have not heard from Arval yet.
Overall Comments
Delivery was excellent. I received and email in the morning giving me a time and he was on time.
Improvements
I do not think anything could be better to be honest.
Skoda Kodiaq Estate (2017-21)
13/02/2020
13/02/2020
10 / 10
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of , who had a new Skoda Kodiaq Estate (2017 - 2021) on 13/02/2020
Overall: 10 / 10
Delivery Person Comments
Very pleasant young man.
Delivery Punctuality Comments
Arrival time was to the minute perfect.
Overall Punctuality Comments
Arrival time was to the minute perfect.
Cleanliness Comments
Because the csr was driven here the road salt and general muck had covered the car to a delicate shade of brown, this being due to the weather conditions an after a wash by self it was pristine. internally the car was perfect. Regardless of how it was transported, unless it was covered because of road spray it would require a wash so i have ignored that and given a very good for presentation.
Damage Comments
The bodywork is perfect.
Dealer Service Comments
Since I had no direct contact with the dealer I cannot comment on the dealer.
Overall Comments
Telephoned 2 hours before delivery and gave arrival time
Delivery Communication Comments
I was delighted with all aspects of the transaction.
Missing Comments
The delivery form was done electronically and the driver took photographs of the car before I signed it off.
I believe that Skoda/VW do not issue service?warranty documents as is all done electronically.
Improvements
I do'nt think you could improve delivery apart from wrapping vehicle in cotton wool and delivering covered transport. EXPENSIVE.
BMW 2 Series Convertible
Margaret
28/01/2020
28/01/2020
8 / 10
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Margaret of Liverpool, who had a new BMW 2 Series Convertible (2017 - 2020) on 28/01/2020
Overall: 8 / 10
Overall Comments
Turned up very early, I was still in bed, driver was supposed to cal me 30 mins prior to arrival but didn't
Improvements
called in advance
Volkswagen T-Roc
Michelle
06/02/2020
06/02/2020
10 / 10
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Michelle of Wimborne, who had a new VW T-Roc Hatchback (2017 - 2021) on 06/02/2020
Overall: 10 / 10
Delivery Person Comments
Paul was fantastic he talked me through the whole process and gave 100% of his time
Missing Comments
I don't seem to have a warranty book or service history book
Improvements
nothing all good thanks
Volkswagen Tiguan (2020-23) pre-current
Ruth
03/02/2020
03/02/2020
8 / 10
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Ruth of Glasgow, who had a new VW Tiguan Estate (2020 - 2023) on 03/02/2020
Overall: 8 / 10
Kia Sportage Estate (2018-21)
Bobby
03/02/2020
03/02/2020
10 / 10
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Bobby of Solihull, who had a new Kia Sportage Diesel Estate (2018 - 2021) on 03/02/2020
Overall: 10 / 10
Cleanliness Comments
IT WAS DARK HOWEVER THEY SAID CHECK THE CAR OUT THE FOLLOWING DAY AND ANY PROBS TO CALL THEM
Overall Comments
VERY HELPFUL AND TURNED THE PDI AROUND VERY QUICKLY
Audi A1 Sportback
Del
04/02/2020
04/02/2020
10 / 10
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Del of Earls Barton, who had a new Audi A1 Sportback (2018 - 2020) on 04/02/2020
Overall: 10 / 10
Delivery Person Comments
Really nice guy
Delivery Punctuality Comments
delivered before Midday as promised
Overall Punctuality Comments
delivered before Midday as promised
Cleanliness Comments
Perfect
Dealer Service Comments
Minimum contact with dealer as Guy/Ling did the major works
Overall Comments
Delivered on time and in perfect condition
Improvements
All went well
Honda Jazz
Briony
28/01/2020
28/01/2020
8 / 10
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Briony of Smethwick, who had a new Honda Jazz Hatchback (2020 - 2023) on 28/01/2020
Overall: 8 / 10
Delivery Person Comments
Shabby but odourless
Overall Comments
On time, friendly delivery man
Improvements
Nothing
Audi A4 Saloon
Hemita
30/01/2020
30/01/2020
8 / 10
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Hemita of London, who had a new Audi A4 Saloon on 30/01/2020
Overall: 8 / 10
Volkswagen Golf Mk7
03/02/2020
03/02/2020
8 / 10
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of , who had a new VW Golf Hatchback (2017 - 2020) on 03/02/2020
Overall: 8 / 10
Delivery Person Comments
Friendly and curteous. Phoned ahead to give ETA. Thankfully no noticeable body odour.
Cleanliness Comments
It was very clean and had been polished but unfortunately had lots of bird droppings all over it from the journey. Not a huge problem but seeing as you asked...!
Dealer Service Comments
They hadn’t passed on the delivery instructions given to them by LINGsCARS to the delivery driver (namely that he needed to input coordinates into satnav as the postcode covers the whole village) and therefore he found it difficult to find the farm.
Improvements
A car cover to prevent the bird droppings or just a packet of wipes for the delivery driver to use!
Seat Ateca Estate
Mark
03/02/2020
03/02/2020
8 / 10
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Mark of Hull, who had a new Seat Ateca Estate (2020 - 2023) on 03/02/2020
Overall: 8 / 10
Cleanliness Comments
Had been driven from Halifax
Overall Comments
Polite and prompt, phoned in advance and gave guide of vehicle when handing over
Skoda Superb Estate
Iain
31/01/2020
31/01/2020
8 / 10
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Iain of Stonehaven, who had a new Skoda Superb Estate (2015 - 2019) on 31/01/2020
Overall: 8 / 10
Delivery Punctuality Comments
Driver called or texted several times with updates
Overall Punctuality Comments
Driver called or texted several times with updates
Improvements
Not much. All good
Skoda Karoq Estate
Peter
31/01/2020
31/01/2020
10 / 10
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Peter of Cumbria, who had a new Skoda Karoq Estate (2017 - 2021) on 31/01/2020
Overall: 10 / 10
Damage Comments
Delivery during rain. As agreed a proper inspection can be made in dry weather but nothing obvious at time.
Improvements
nothing really
Audi Q5 Estate (2020-24)
Adrian
31/01/2020
31/01/2020
6 / 10
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Adrian of Longfield, who had a new Audi Q5 Estate (2020 - 2024) on 31/01/2020
Overall: 6 / 10
Delivery Person Comments
Probably because Verdi’s sub contracted the delivery
Cleanliness Comments
It was driven down, so exterior and interior were not pristine
Dealer Service Comments
Worst I have experienced in 40 years and as a Fleet/transport manager I deal with a lot
Overall Comments
Cancelled twice at very last minute over the fitting of an accessory. Not the level of service you expect from an Audi dealer
Improvements
Deliver on time. Give the real reason for the delay. Offer a solution without customer having to complain
Audi A1 Sportback
Helen
30/01/2020
30/01/2020
10 / 10
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Helen of Milton Keynes, who had a new Audi A1 Sportback (2018 - 2020) on 30/01/2020
Overall: 10 / 10
Missing Comments
I don't have a warranty book or service book, the only thing in the glove box was an owners manual
Improvements
I was happy with everything, nothing to add
Renault Megane (2020-22)
Steve
30/01/2020
30/01/2020
8 / 10
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Steve of Maidstone, who had a new Renault Megane Hatchback (2020 - 2022) on 30/01/2020
Overall: 8 / 10
Delivery Person Comments
Lovely old fella. Very polite and chatty. Body odour was 10/10 (undetectable)
Cleanliness Comments
Considering it did a 340 mile drive from the grim north, it was in pristine condition.
Dealer Service Comments
Hard to be too glowing as I had no interaction with them whatsoever.
Overall Comments
Got a call informing me an ETA and it arrived at that time - the driver even stopped to get it cleaned which was great.
Improvements
Dropped in by helicopter
BMW X1 Estate
Tonya
30/01/2020
30/01/2020
10 / 10
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Tonya of Leicester, who had a new BMW X1 Diesel Estate (2019 - 2022) on 30/01/2020
Overall: 10 / 10
Skoda Octavia (2017-20)
Richard
12/11/2019
12/11/2019
10 / 10
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Richard of Halesowen, who had a new Skoda Octavia Hatchback (2017 - 2020) on 12/11/2019
Overall: 10 / 10
Overall Comments
Quick and informative.
Ford Focus (2018-22)
Micky
21/01/2020
21/01/2020
4 / 10
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Micky of Gateshead , who had a new Ford Focus Hatchback (2018 - 2022) on 21/01/2020
Overall: 4 / 10
Overall Comments
Delivery never called, had afternoon on his notes came at 08.30.
Improvements
He filled in everything in the car, never said what he was doing. I just signed and he left.
Volkswagen Tiguan (2020-23) pre-current
Simon
20/01/2020
20/01/2020
6 / 10
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Simon of Fowey, who had a new VW Tiguan Estate (2020 - 2023) on 20/01/2020
Overall: 6 / 10
Improvements
dealer:
1. make it more prompt! waited in all day, car arrived at 16.45.
2. take notice of my detailed and specific delivery instructions/ helpful warnings re narrow roards etc etc and actually deliver the car to my house, without a driver who was then looking for a lift back to his lorry.
Fiat 500 (2015-24)
Julie
24/01/2020
24/01/2020
10 / 10
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Julie of Northampton, who had a new Fiat 500 Hatchback (2015 - 2024) on 24/01/2020
Overall: 10 / 10
Fiat 500 (2015-24)
24/01/2020
24/01/2020
? / 10
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Skoda Octavia (2017-20)
Rob
24/01/2020
24/01/2020
8 / 10
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Rob of STOCKPORT, who had a new Skoda Octavia Hatchback (2017 - 2020) on 24/01/2020
Overall: 8 / 10
Delivery Person Comments
Friendly and professional
Damage Comments
Dent in wing.
Dealer Service Comments
Didn’t deal with so can’t really comment but the car arrived dented
Overall Comments
The delivery process itself was good it’s just frustrating the car arrived damaged!
Missing Comments
Velcro boot dividers
Volvo XC40 Estate (2020-24)
21/01/2020
21/01/2020
10 / 10
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of , who had a new Volvo XC40 Estate (2020 - 2024) on 21/01/2020
Overall: 10 / 10
Seat Arona
Regan
17/01/2020
17/01/2020
10 / 10
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Regan of York, who had a new Seat Arona Hatchback (2017 - 2021) on 17/01/2020
Overall: 10 / 10
Delivery Person Comments
NO smells! He was lovely and courteous.
Delivery Punctuality Comments
excellent
Overall Punctuality Comments
excellent
Overall Comments
He was very kind when we talked on the phone
Improvements
all excellent
Mercedes CLA Class Estate (2019-23)
David
16/01/2020
16/01/2020
10 / 10
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David of Bexley/Kent, who had a new Mercedes CLA Diesel Shooting Brake (2019 - 2023) on 16/01/2020
Overall: 10 / 10
Delivery Person Comments
Very polite
Cleanliness Comments
All clean and tidy.
Dealer Service Comments
Everything was very good. The dealers representative explained to me about all the cars gadgets which was very informative.
Overall Comments
I was informed 30 mins before delivery which is what I had requested
Delivery Communication Comments
I was informed of a date the car would be delivered but this changed and I was informed in good time so
I was not disopointed.
Missing Comments
Waiting for V5 document?
Improvements
I'm sorry Ling but you can't have the pleasure of bashing this Supply Dealer.
Seat Ibiza (2017 - 2021)
Emma
10/01/2020
10/01/2020
8 / 10
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Emma of Brighton , who had a new Seat Ibiza Hatchback (2017 - 2021) on 10/01/2020
Overall: 8 / 10
Delivery Punctuality Comments
On time as specified but delivered at dusk so difficult to inspect. This was put on delivery notice. Inspected fully in the am
Overall Punctuality Comments
On time as specified but delivered at dusk so difficult to inspect. This was put on delivery notice. Inspected fully in the am
Missing Comments
Warranty book
Jeep Wrangler Hardtop (2018-23)
Toby
14/01/2020
14/01/2020
6 / 10
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Toby of Hindhead, who had a new Jeep Wrangler Hard Top (2018 - 2023) on 14/01/2020
Overall: 6 / 10
Delivery Person Comments
Nice chap.
Delivery Punctuality Comments
they called at 10am to say they will be here around 12 noon - they arrived as expected.
Overall Punctuality Comments
they called at 10am to say they will be here around 12 noon - they arrived as expected.
Cleanliness Comments
was a bit dirty as it was raining hard, delivery mileage was 155.
Damage Comments
Not that I noted, it was raining hard so not had a chance to review in sunshine / dry weather yet!
Overall Comments
Delivery driver was pleasant.
Delivery Communication Comments
A bit frustrating delivery took loonger than expected - was originally advised would possibly be pre-Christmas.
Improvements
Delivery was fine.
Ford Transit Custom L1 Van
James
10/01/2020
10/01/2020
8 / 10
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James of Hailsham, who had a new Ford Transit Custom on 10/01/2020
Overall: 8 / 10
Delivery Person Comments
Clean and friendly
Delivery Punctuality Comments
10 minutes late which can be totally forgiven as traffic etc
Overall Punctuality Comments
10 minutes late which can be totally forgiven as traffic etc
Cleanliness Comments
Inside spotless outside unfortunately a little dirty as driven 378.1 miles to get to me. Drivers couldn’t help it.
Damage Comments
No damage but blemish reported
Dealer Service Comments
No real communication
Overall Comments
Driver was friendly, although didn’t go through anything before he left. Gave me a form to fill out and send back to Evans halshaw
Missing Comments
Unless the warranty book is the service book?
Delivery form posted back to Evans halshaw
Improvements
Cleaner exterior and paint blemish dealt with sooner but they are dealer issues... lings cars have been perfect
Fiat 500 (2015-24)
Jo
10/01/2020
10/01/2020
8 / 10
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Jo of SWANSEA, who had a new Fiat 500 Hatchback (2015 - 2024) on 10/01/2020
Overall: 8 / 10
Delivery Punctuality Comments
In as much as it came on the day expected
Overall Punctuality Comments
In as much as it came on the day expected
Overall Comments
Was expecting contact on the day, to advise estimated delivery time etc. However, it just turned up!
Missing Comments
No mats supplied
Improvements
Ensure a text/call (preferably the day before, but on the day even), with approximate delivery time. For example, my car was driven from Rotherham, to South Wales. This must have been known the day before, and therefore I could have been advised it was unlikely to arrive before 10am, say.
Audi A5 Coupe (2020-24)
Kev
10/01/2020
10/01/2020
8 / 10
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Kev of Ellon, who had a new Audi A5 Coupe (2020 - 2024) on 10/01/2020
Overall: 8 / 10
Delivery Punctuality Comments
I received a call the day before delivery with an approximate slot but did expect a call 30mins prior which did not happen.
Overall Punctuality Comments
I received a call the day before delivery with an approximate slot but did expect a call 30mins prior which did not happen.
Improvements
The only negative comment is that the delivery driver effectively handed over the car keys and was ready to 'walk away' without any inspection of the car being made. Which to a point I can understand given it's a new car. That said, he did understand and waited patiently while done so. Also worth noting he had to leave his lorry on a main road and drive the car round to my house so again, can understand he was anxious to return ASAP.
Volvo XC90 Estate
10/01/2020
10/01/2020
8 / 10
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of , who had a new Volvo XC90 Diesel Estate (2015 on) on 10/01/2020
Overall: 8 / 10
Delivery Person Comments
Excellent . Gentleman was very helpful and had a very good manner
Delivery Punctuality Comments
I was called an hour before the car arrived and he told me his estimated arrival time which was what he said
Overall Punctuality Comments
I was called an hour before the car arrived and he told me his estimated arrival time which was what he said
Cleanliness Comments
The Driver had just cleaned the car shortly before delivering it
Dealer Service Comments
did not have any direct dealings with dealer just Ling
Delivery Communication Comments
1st class communication
Improvements
nothing
Ford Fiesta
Stephen
09/01/2020
09/01/2020
8 / 10
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Stephen of Irvine, who had a new Ford Fiesta Hatchback on 09/01/2020
Overall: 8 / 10
Delivery Person Comments
Guy was a good bloke. Had another driver so didn't ask to be taken to the train station
Delivery Punctuality Comments
Called an hour or so before delivery.
Overall Punctuality Comments
Called an hour or so before delivery.
Cleanliness Comments
Think the car could have been cleaner on the outside. Delivery guy had come up in all sorts of weather tbf but a wee hose down would have been nice. Inside very good
Dealer Service Comments
Think they're fairly large and possibly don't have the personal touch you get from Ling's
Overall Comments
Mix up in the delivery form date meant car came one day later than planned. Delivery was smooth
Delivery Communication Comments
good comms with Ling. Delivery company wouldn't talk to me but happy to take the £249 delivery fee from me
Improvements
Not unhappy, a lot done over a busy time. Ultimately, I'm delighted with car and glad I don't have to deal with folk in a showroom
Honda Jazz
Dan
09/01/2020
09/01/2020
10 / 10
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Dan of Birmingham, who had a new Honda Jazz Hatchback (2020 - 2023) on 09/01/2020
Overall: 10 / 10
Delivery Person Comments
Polite, friendly and very knowledgable - called me the day before to confirm delivery times and called me when he arrived. Gave me a thorough demo of all of the controls and different functions.
Delivery Punctuality Comments
Time agreed was between 8:00am and 9:00am, arrived at 8:20am
Overall Punctuality Comments
Time agreed was between 8:00am and 9:00am, arrived at 8:20am
Cleanliness Comments
It was clear the car had been valeted before delivery, it did however rain during the delivery drive so the exterior was a little grubby. Inside very clean.
Overall Comments
Delivery was delayed by 1 day, but compensated with a full tank on delivery which made up for the inconvenience.
Improvements
Nothing, delivery went very smoothly.
Mini Hatch
Glyn
06/01/2020
06/01/2020
6 / 10
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Glyn of Coventry, who had a new Mini Hatchback (2014 - 2021) on 06/01/2020
Overall: 6 / 10
Delivery Person Comments
Although I wasn't present at the time of delivery My wife tells me the person who delivered the car was very curteous, pleasant and helpful.
Delivery Punctuality Comments
The car was delivered a day early.
Overall Punctuality Comments
The car was delivered a day early.
Cleanliness Comments
The car was delivered in covered vehicle and was perfectly clean.
Dealer Service Comments
A couple of things missing and date of delivery
Overall Comments
The delivery guy was very pleasant and efficint although a day early. Obviously this could potentially have caused a problem as a) Iwasn't around to check the vehicle and b) As I had insured the car to begin on the following day there was a potential risk. I did manage t change the insurance though.
Delivery Communication Comments
No problems except for the date of delivery outlined above.
Missing Comments
Warranty information and service record book.
Volkswagen Golf Mk7
07/01/2020
07/01/2020
10 / 10
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of , who had a new VW Golf Hatchback (2017 - 2020) on 07/01/2020
Overall: 10 / 10
Delivery Person Comments
Spot on, professional and friendly.
Delivery Punctuality Comments
Warned an hour in advance of arrival with a phone call. Very friendly, very professional.
Overall Punctuality Comments
Warned an hour in advance of arrival with a phone call. Very friendly, very professional.
Cleanliness Comments
Spot on.
Dealer Service Comments
Spot on, even with our awkward extra demands. Very happy with supplying dealer experience.
Overall Comments
Trevor and Mark from Listers were very professional, very pleasant to deal with. Car in excellent condition, with only 7 miles on the clock.
Delivery Communication Comments
Ling & Guy - Fabulous communication
Listers (Trevor& Mark) - Excellent communication (Phone call and in person)
Improvements
Nothing comes to mind - excellent experience.
Volvo S90 Saloon
Adam
06/01/2020
06/01/2020
10 / 10
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Adam of Gainbsorough, who had a new Volvo S90 Saloon (2020 on) on 06/01/2020
Overall: 10 / 10
Skoda Kamiq Hatchback (2019-23)
Sean
07/01/2020
07/01/2020
8 / 10
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Sean of Upper Abbeywood, who had a new Skoda Kamiq Hatchback (2019 - 2023) on 07/01/2020
Overall: 8 / 10
Dealer Service Comments
There was the initial mis-communication from the dealer regarding delivery dates, but a gentle nudge from Ling worked wonders and the car was delivered as expected.
Missing Comments
Warranty Book?
Improvements
Nish!
Mercedes GLA Class (2017-19)
Kate
06/01/2020
06/01/2020
8 / 10
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Kate of Worcester , who had a new Mercedes GLA AMG Hatchback (2017 - 2019) on 06/01/2020
Overall: 8 / 10
Volkswagen Golf Mk7
Tony
07/01/2020
07/01/2020
8 / 10
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Tony of Crook, who had a new VW Golf Hatchback (2017 - 2020) on 07/01/2020
Overall: 8 / 10
Delivery Person Comments
The delivery driver was a really pleasant ,efficient gentleman.
Improvements
Everything was ok.
Suzuki Ignis
Mark
07/01/2020
07/01/2020
8 / 10
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Mark of Hertfordshire, who had a new Suzuki Ignis Hatchback (2017 - 2020) on 07/01/2020
Overall: 8 / 10
Delivery Punctuality Comments
N/A should be option - since I had no pre warning of delivery time, though day as confirmed.
In this case a call at 10:30am, to say arrival would be 90 minutes.
Overall Punctuality Comments
N/A should be option - since I had no pre warning of delivery time, though day as confirmed.
In this case a call at 10:30am, to say arrival would be 90 minutes.
Improvements
1) My name on the collection and delivery documentation :-) . Who is Rachel ? Simple stuff ...
2) Msg the day before for indicated 1hr (or 4hr) timeslot. Another msg on day to confirm.
Like we get for parcels ...
Volkswagen Golf Mk7
06/01/2020
06/01/2020
8 / 10
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of , who had a new VW Golf Hatchback (2017 - 2020) on 06/01/2020
Overall: 8 / 10
Overall Comments
I didn't receive a call before the delivery but I was expecting it in the morning so no issues
Improvements
I think the car should be delivered with a set of car matts be it cheap ones to stop the carpet from getting messy.
Suzuki Swift (2017-24)
Stephen
30/12/2019
30/12/2019
8 / 10
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Stephen of Irvine, who had a new Suzuki Swift Hatchback (2017 - 2024) on 30/12/2019
Overall: 8 / 10
Delivery Punctuality Comments
caught in traffic but he let me know exactly where he was
Overall Punctuality Comments
caught in traffic but he let me know exactly where he was
Cleanliness Comments
back window was a wee bit dirty.
Damage Comments
two small chips at front of drivers side. I pointed these out to delivery agent and we both took photos. He updated his delivery log before I signed
Dealer Service Comments
fairly quick and painless
Nissan X-Trail Station Wagon (2017-21)
Dan
16/12/2019
16/12/2019
10 / 10
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Dan of Halesowen, who had a new Nissan X-Trail Station Wagon (2017 - 2021) on 16/12/2019
Overall: 10 / 10
Cleanliness Comments
He phoned me and asked where he could clean it.
Damage Comments
Only a little bit though and i was happy to accept once it have been documented
Overall Comments
Gave me a date and an AM slot. The delivery man then called me with an ETA. Perfect
Skoda Kodiaq Estate (2017-21)
Chris
23/12/2019
23/12/2019
10 / 10
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Chris of Hungerford, who had a new Skoda Kodiaq Estate (2017 - 2021) on 23/12/2019
Overall: 10 / 10
Delivery Punctuality Comments
Early by 30mins
Overall Punctuality Comments
Early by 30mins
Cleanliness Comments
Was washed around the corner but did have a couple of mud splashes from local roads
Volkswagen Golf Mk7
Steve
24/12/2019
24/12/2019
10 / 10
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Steve of Kings Cliffe, who had a new VW Golf Hatchback (2017 - 2020) on 24/12/2019
Overall: 10 / 10
Volkswagen Arteon (2020-24)
Steve
16/12/2019
16/12/2019
10 / 10
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Steve of Sale, who had a new VW Arteon Diesel Fastback (2020 - 2024) on 16/12/2019
Overall: 10 / 10
Delivery Communication Comments
The delivery driver called the night before to provide an approximate time for delivery, then called on the day to confirm that he was about an hour away.
Missing Comments
Warranty book
Improvements
Delivery went well, so little scope for improvement for me.
Volkswagen Golf Mk7
Jamie
23/12/2019
23/12/2019
10 / 10
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Jamie of Ipswich, who had a new VW Golf Hatchback (2017 - 2020) on 23/12/2019
Overall: 10 / 10
Delivery Person Comments
Lovely bloke. Some knowledge about the car which he had made the effort to learn himself, maybe the dealer could help out a bit with some product training.
Delivery Punctuality Comments
Sure was, including a call before arrival
Overall Punctuality Comments
Sure was, including a call before arrival
Cleanliness Comments
As clean as could be
Damage Comments
Spotless, thankfully :)
Dealer Service Comments
Not much to add to this as no contact during the process
Overall Comments
Great service. Got a call with expected arrival time.
Delivery Communication Comments
Great service from you guys, response times very quick answering questions too.
Improvements
The obvious issue with this is the delay in getting the car. I understand VW held the process up and better communication would have been helpful.
Volkswagen Golf Mk7
Stuart
23/12/2019
23/12/2019
10 / 10
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Stuart of Dunblane, who had a new VW Golf Hatchback (2017 - 2020) on 23/12/2019
Overall: 10 / 10
Damage Comments
Scratch on the rear bumper. Of the size that I would have repair prior to returning the vehicle at the end of the lease
Dealer Service Comments
I have had no contact with the dealer
Improvements
Better quality control . The damage was easy to spot and should have been repaired . I wouldn’t accept that if I had bought the car and the dealer wouldn’t accept the vehicle returned in that condition.
Skoda Karoq Estate
Ali
23/12/2019
23/12/2019
8 / 10
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Ali of Reading, who had a new Skoda Karoq Estate (2017 - 2021) on 23/12/2019
Overall: 8 / 10
Delivery Punctuality Comments
Advised car would arrive between 11-2, at 1pm got a text saying it would arrive at 3.30
Overall Punctuality Comments
Advised car would arrive between 11-2, at 1pm got a text saying it would arrive at 3.30
Cleanliness Comments
Large bird poo on the car!
Improvements
Apart from being late it was fine!
Nissan Qashqai (2017-21)
Jamie
20/12/2019
20/12/2019
8 / 10
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Jamie of Greenhithe, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 20/12/2019
Overall: 8 / 10
Volkswagen T-Cross Estate (2019 on) (2019-24)
Thomas
17/12/2019
17/12/2019
8 / 10
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Thomas of London , who had a new VW T-Cross Estate (2019 - 2024) on 17/12/2019
Overall: 8 / 10
Skoda Karoq Estate
Drew
17/12/2019
17/12/2019
6 / 10
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Drew of Liversedge, who had a new Skoda Karoq Estate (2017 - 2021) on 17/12/2019
Overall: 6 / 10
Delivery Person Comments
Lovely chap. I gave him a lift to the train station after he’d dropped off the car.
Delivery Punctuality Comments
It arrived. I know the Ling’s team tried really hard to get an ETA but the first actual contact was mid afternoon on delivery day.
Overall Punctuality Comments
It arrived. I know the Ling’s team tried really hard to get an ETA but the first actual contact was mid afternoon on delivery day.
Damage Comments
Tiny chip, photos uploaded
Dealer Service Comments
Had no contact with them
Missing Comments
Think there’s supposed to be an umbrella under the seat, I can live without it though!
Not sure about the warranty book, might be part of the handbook. Delivery form was electronic and I did not get a copy.
Skoda Karoq Estate
Mark
20/12/2019
20/12/2019
? / 10
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Volkswagen Golf Mk7
Chris
19/12/2019
19/12/2019
10 / 10
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Chris of Great Yarmouth, who had a new VW Golf Hatchback (2017 - 2020) on 19/12/2019
Overall: 10 / 10
Delivery Person Comments
very good - helpful and friendly delivery man
Delivery Punctuality Comments
Very good - delivery was 5 minutes beyond initial time slot of 8.00-9.00am. Car arrived 8.05am much to my wife’s annoyance (no lie in!!)
Overall Punctuality Comments
Very good - delivery was 5 minutes beyond initial time slot of 8.00-9.00am. Car arrived 8.05am much to my wife’s annoyance (no lie in!!)
Cleanliness Comments
Very good
Overall Comments
Very Good
Delivery Communication Comments
Always prompt and very helpful communication throughout the transaction with lots of friendly banter????
Missing Comments
Charging cable which is being posted
Improvements
Nothing apart from the car being built quicker abroad!
Mitsubishi Outlander Estate
Sascha
16/12/2019
16/12/2019
8 / 10
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Sascha of High Wycombe, who had a new Mitsubishi Outlander Estate Special Editions (2019 - 2019) on 16/12/2019
Overall: 8 / 10
Delivery Punctuality Comments
Arrived within the time they said and called me just before they arrived
Overall Punctuality Comments
Arrived within the time they said and called me just before they arrived
Cleanliness Comments
The back window was dirty. I assume this must have got dirty on the transporter?
Improvements
Dealer could have shown me more of how things worked in the car E.g. I didn't know how to open the petrol cap as it was different to my previous car and ended up having to get the manual out at a petrol station to work out who to do it. I also didn't know how to get satnav in the car and I didn't realise I had to download an app to my phone before I could connect it. The dealer never told me anything about this. Ling Cars actually told me this.
Seat Leon (2018-19)
Katie
17/12/2019
17/12/2019
6 / 10
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Katie of Edinburgh, who had a new Seat Leon Hatchback Special Edition (2018 - 2019) on 17/12/2019
Overall: 6 / 10
Delivery Person Comments
Seemed a really nice guy. No issues at all
Delivery Punctuality Comments
Not sure I can really answer this as I wasn't given a time. They said AM delivery and that's when it was delivered
Overall Punctuality Comments
Not sure I can really answer this as I wasn't given a time. They said AM delivery and that's when it was delivered
Cleanliness Comments
The car had not been cleaned as there was apparently a queue at the nearest car wash. He said he had left me quarter of a tank of fuel instead of the eighth he was supposed to instead.
Dealer Service Comments
One unhelpful person, one helpful and perfectly pleasant driver
Overall Comments
Given my car was 7 weeks late I would have expected a more precise delivery time. However I did get 30 mins notice and the car was delivered at 1000 so I didn't have to hang around.
Delivery Communication Comments
I contacted them after missing a call. The guy said delivery was nothing to do with him and gave me another number. I phoned them and they transferred me to someone more helpful who phoned me back to say AM delivery but couldn't be more specific. The guy only phoned 30 mins before arrival, which was ok, but even an hour before would have been better
Improvements
A little more notice of time of delivery would have been nice
Hyundai Tucson Estate (2018-21)
Adam
18/12/2019
18/12/2019
8 / 10
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Adam of Wokingham, who had a new Hyundai Tucson Estate (2018 - 2021) on 18/12/2019
Overall: 8 / 10
Overall Comments
Car had just been washed locally so externally clean - drivers footwell had a rumpled bit of protective paper (could have easily been fresh to put down after the car wash. The drivers footwell carpet had a small amount of leaves under the pedals (it was dry at the time of delivery however very wet overnight so pavements / roads are dirty).
Improvements
All fine really
Seat Leon Estate (-2020) (2018-19)
James
18/12/2019
18/12/2019
8 / 10
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James of Southampton, who had a new Seat Leon Sport Tourer Special Editions (2018 - 2019) on 18/12/2019
Overall: 8 / 10
Delivery Person Comments
Very friendly and helpful. Had slightly scuffed the door, but this was easily wiped away.
Delivery Punctuality Comments
Would have been nice to have some idea of time - text message from driver could have helped?
Overall Punctuality Comments
Would have been nice to have some idea of time - text message from driver could have helped?
Overall Comments
Good time of day. They sent a hire car for the driver which was a little confusing, but now I understand!
Improvements
Text message from driver with rough ETA?
Mazda 3 Hatchback
Carol
14/12/2019
14/12/2019
? / 10
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Skoda Scala (2019 - 2023)
Gary
13/12/2019
13/12/2019
8 / 10
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Gary of Stockport, who had a new Skoda Scala Hatchback (2019 - 2023) on 13/12/2019
Overall: 8 / 10
Dealer Service Comments
Annoyed about how many dealer logos are on the car and almost impossible to peel off.
Improvements
Nowt.
Renault Captur (2020-2024) (2019-24)
Leigh
12/12/2019
12/12/2019
10 / 10
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Leigh of Hailsham, who had a new Renault Captur Hatchback (2019 - 2024) on 12/12/2019
Overall: 10 / 10
Delivery Person Comments
Both the gents delivering our cars were polite and professional
Delivery Punctuality Comments
Cars were delivered at stated time
Overall Punctuality Comments
Cars were delivered at stated time
Cleanliness Comments
All good
Damage Comments
No damage
Overall Comments
Car delivered when arranged and on time
Volvo S90 Saloon
Paul
11/12/2019
11/12/2019
10 / 10
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Paul of London, who had a new Volvo S90 Saloon (2020 on) on 11/12/2019
Overall: 10 / 10
Delivery Person Comments
Dan was very professional and found the climate of South Croydon to be better than that of Yorkshire.
Delivery Punctuality Comments
Dan arrived when he said he would.
Overall Punctuality Comments
Dan arrived when he said he would.
Cleanliness Comments
Car was fine body work a little dirty but it had travelled through bad weather for a few hundred miles. So no big deal for me.
Damage Comments
Not as far as I am aware.
Dealer Service Comments
Not had much dealings with them but there delivery man was excellent.
Overall Comments
He called me to advise when he would arrive.
Delivery Communication Comments
Very good as always.
Improvements
Nothing that I could think of apart from covering the vehicle when on the trailer maybe.
Skoda Octavia Estate (2017-20)
Paul
10/12/2019
10/12/2019
10 / 10
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Paul of Eastbourne, who had a new Skoda Octavia Estate (2017 - 2020) on 10/12/2019
Overall: 10 / 10
Delivery Person Comments
Phoned an hour before arriving to let me know where she was. Very friendly and efficient.
Cleanliness Comments
As good as can be expected as it had a 200 mile journey in the rain. Delivered on a trailer so pretty good for the awful weather
Dealer Service Comments
Didn’t have anything to do with them apart from delivery but they format the car to me on time
Seat Tarraco Estate (2019-24)
Smudge
10/12/2019
10/12/2019
10 / 10
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Smudge of , who had a new Seat Tarraco Estate (2019 - 2024) on 10/12/2019
Overall: 10 / 10
BMW X4 Estate
Alastair
16/10/2019
16/10/2019
10 / 10
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Alastair of Hamble, who had a new BMW X4 Estate (2018 - 2021) on 16/10/2019
Overall: 10 / 10
Improvements
All went to plan
Renault Clio (2020-22)
Etta
09/12/2019
09/12/2019
8 / 10
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Etta of Coatbridge, who had a new Renault Clio Hatchback Special Editions (2020 - 2022) on 09/12/2019
Overall: 8 / 10
Volkswagen Tiguan (2020-23) pre-current
Jabsie
02/12/2019
02/12/2019
10 / 10
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Jabsie of Oldham, who had a new VW Tiguan Estate (2020 - 2023) on 02/12/2019
Overall: 10 / 10
Improvements
Other than the lead time being a bit long but that was known at the outset so no issues with that :-)
Mercedes GLA Class (2017-19)
Warren
06/12/2019
06/12/2019
8 / 10
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Warren of Great Finborough , who had a new Mercedes GLA AMG Hatchback (2017 - 2019) on 06/12/2019
Overall: 8 / 10
Cleanliness Comments
A little dusty inside in places
Overall Comments
Not sure why the car had been driven 95 miles when it was delivered on a low loader
Delivery Communication Comments
Great communication from ling , poor communication from the lease company
Mercedes GLC Estate (2020-22)
Gav
05/12/2019
05/12/2019
10 / 10
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Gav of Prescot, who had a new Mercedes GLC AMG Estate Special Edition (2020 - 2022) on 05/12/2019
Overall: 10 / 10
Delivery Person Comments
Lovely fella from Wolverhampton!
Mini Hatch
Min
04/12/2019
04/12/2019
4 / 10
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Min of Malmesbury, who had a new Mini Hatchback (2014 - 2021) on 04/12/2019
Overall: 4 / 10
Delivery Person Comments
Deliver man is a good chap.
Delivery Punctuality Comments
The company didn't call me until about 11am telling me the ETA, which was 1 pm. Then I waited till 3pm and called them, only to find out it had been delayed. Finally at 5pm the delivery came.
Overall Punctuality Comments
The company didn't call me until about 11am telling me the ETA, which was 1 pm. Then I waited till 3pm and called them, only to find out it had been delayed. Finally at 5pm the delivery came.
Cleanliness Comments
Outer surface is covered by thin dust, even in the poor ambient light (because it was 5pm in December), one can still see the dirt.
Overall Comments
The company didn't call me until about 11am telling me the ETA, which was 1 pm. Then I waited till 3pm and called them, only to find out it had been delayed. Finally at 5pm the delivery came.
Improvements
If they could inform the customers first thing in the morning about the ETA, would have saved the customer half a day time just waiting.
Toyota RAV4 Estate
Mark
05/12/2019
05/12/2019
8 / 10
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Mark of Tunbridge Wells, who had a new Toyota RAV4 Estate (2019 on) on 05/12/2019
Overall: 8 / 10
Cleanliness Comments
Having driven 205 miles. the car was a little grubby, butto be expected.
Missing Comments
Delivery driver told me that I would receive an electronic copy of the signed delivery note in net few days.
Improvements
I think the car should be cleaned locally before final drop off to customer.
Volvo XC60 Estate
Saif
01/11/2019
01/11/2019
8 / 10
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Saif of Milton Keynes, who had a new Volvo XC60 Estate (2019 - 2021) on 01/11/2019
Overall: 8 / 10
Delivery Person Comments
Very pleasant and experienced member off staff.
Cleanliness Comments
Sadly there was rain on the day but it was good, clean and tidy. It did have new car smell!
Damage Comments
Interior scratch to door bin plastic (noted on delivery)
Dealer Service Comments
When we contacted Kastner, they ere polite and efficient in replying.
Overall Comments
We received a call in good time prior to arrival. We were epelased to receive the car in the AM thereby leaving the rest of the day free.
Missing Comments
2020 Volvos should come with the 100GB Data Sim already installed and active - this was not included at handover and we had to request it from Kastner who were very good in sending it out and we were able to get it up an running no issue.
Improvements
It would be great for customers to get to the Dealer and collect the car. Delivery is convenient but I don't really want someone driving my brand new car!
Mercedes GLA Class (2017-19)
Gaz
03/12/2019
03/12/2019
8 / 10
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Gaz of Liverpool, who had a new Mercedes GLA AMG Hatchback (2017 - 2019) on 03/12/2019
Overall: 8 / 10
Delivery Person Comments
Jolly ...
Cleanliness Comments
Outside rotten due to weather , should have really cleaned it locally before delivery..due to hand over
Damage Comments
No
Dealer Service Comments
Done and dustered no issues
Overall Comments
Kept to schedule and regularly called me with progress
Delivery Communication Comments
In touch all the way
Missing Comments
Warranty booklet infor
Improvements
He was in a hurry , I understand that but at least should take the time to point out a few features
Volvo XC60 Estate
David
03/12/2019
03/12/2019
8 / 10
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David of PONTYPRIDD, who had a new Volvo XC60 Estate (2019 - 2021) on 03/12/2019
Overall: 8 / 10
Delivery Person Comments
Pleasant and answered any questions I had
Cleanliness Comments
Spotless on the inside but the outside was rather dirty
Improvements
Text 30 mins before drop off
Fiat 500 (2015-24)
Mariangela
26/11/2019
26/11/2019
8 / 10
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Mariangela of Amersham, who had a new Fiat 500 Hatchback (2015 - 2024) on 26/11/2019
Overall: 8 / 10
Improvements
Avoided delivery during the times i said that I would not be home.
Mercedes E Class Estate (2020-23)
Lee
29/11/2019
29/11/2019
10 / 10
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Lee of Warrington, who had a new Mercedes E Class Diesel Estate (2020 - 2023) on 29/11/2019
Overall: 10 / 10
Delivery Person Comments
Delievry chap was very helpful and delivered a great car with great service.
Delivery Punctuality Comments
Arrived exactly on time....
Overall Punctuality Comments
Arrived exactly on time....
Improvements
Nothing - service was first rate.....I'm impressed.
Skoda Kodiaq Estate (2017-21)
28/11/2019
28/11/2019
? / 10
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Nissan Qashqai (2017-21)
Christopher
29/11/2019
29/11/2019
10 / 10
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Christopher of Halifax, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 29/11/2019
Overall: 10 / 10
Nissan Qashqai (2017-21)
Scott
28/11/2019
28/11/2019
10 / 10
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Scott of Arbroath , who had a new Nissan Qashqai Hatchback (2017 - 2021) on 28/11/2019
Overall: 10 / 10
Missing Comments
Just the delivery form that delivery person said they would e-mail me a copy of
Improvements
Nothing
Alfa Romeo Stelvio Estate (2017-23)
Richard
27/11/2019
27/11/2019
8 / 10
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Richard of Oldham, who had a new Alfa Romeo Stelvio Estate (2017 - 2023) on 27/11/2019
Overall: 8 / 10
Delivery Person Comments
He had limited English so communication was a little difficult. A very pleasant young man, well groomed and generally very pleasing to deal with.
Cleanliness Comments
Some small soiling in the driver's footwell; only to be expected being driven for delivery.
Damage Comments
Filler cap door cover not fitted correctly to the mechanism.
Dealer Service Comments
Unknown
Delivery Communication Comments
Communication came directly from Ling, none from elsewhere.
Missing Comments
I didn't check for warranty book. I'll check when I get back off holiday.
Improvements
I was extremely satisfied with Ling and team.
Audi A1 Sportback
Tom
28/11/2019
28/11/2019
8 / 10
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Tom of Northampton, who had a new Audi A1 Sportback (2018 - 2020) on 28/11/2019
Overall: 8 / 10
Delivery Person Comments
No complaints - very nice guy.
Delivery Punctuality Comments
Very good
Overall Punctuality Comments
Very good
Overall Comments
I think the timing element should be better communicated - a time slot given 24hrs in advance.
Delivery Communication Comments
Good, but took way too long from start of process to delivery
Missing Comments
Full tank of petrol
Improvements
As I mention, be more transparent up-front with the timing for delivery. I only knew 45mins before he was due to arrive and was on a call so I had to ask him to wait.
Volvo XC40 Estate (2020-24)
Jackpot
27/11/2019
27/11/2019
10 / 10
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Jackpot of Bury, who had a new Volvo XC40 Estate (2020 - 2024) on 27/11/2019
Overall: 10 / 10
Delivery Person Comments
A very nice polite gentleman
Delivery Punctuality Comments
Arrived in good time and kept me informed
Overall Punctuality Comments
Arrived in good time and kept me informed
Overall Comments
Excellent guide to new vehicle and good communication about arrival
Missing Comments
Neck cushion to follow
Mercedes GLC Coupe (2020-24)
Annes
25/11/2019
25/11/2019
10 / 10
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Annes of Swansea, who had a new Mercedes GLC AMG Coupe Special Edition (2020 - 2024) on 25/11/2019
Overall: 10 / 10
Mercedes E Class Saloon (2020-23)
Robert
22/11/2019
22/11/2019
8 / 10
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Robert of Upminster, who had a new Mercedes E Class Diesel Saloon (2020 - 2023) on 22/11/2019
Overall: 8 / 10
Dealer Service Comments
Poor idea of when the car would be available
Improvements
None
Audi A5 Coupe (2020-24)
Jillious
22/11/2019
22/11/2019
8 / 10
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Jillious of Stratford Upon Avon, who had a new Audi A5 Coupe (2020 - 2024) on 22/11/2019
Overall: 8 / 10
Missing Comments
Other than his front tooth
Improvements
All good and effortless.
Citroen C3 Aircross
Shane
21/11/2019
21/11/2019
8 / 10
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Shane of Exeter, who had a new Citroen C3 Aircross Special Edition (2018 - 2021) on 21/11/2019
Overall: 8 / 10
Cleanliness Comments
I was driven 80 miles and delivered so not spotlessly clean but it was raining in fairness
Missing Comments
Cover over towing attachment
Nissan Leaf (2019-22)
20/11/2019
20/11/2019
8 / 10
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of , who had a new Nissan Leaf Hatchback Special Edition (2019 - 2022) on 20/11/2019
Overall: 8 / 10
Delivery Person Comments
He was polite and knowledgable.
Delivery Punctuality Comments
delivered on time
Overall Punctuality Comments
delivered on time
Cleanliness Comments
Car was not showroom ready but was clean and acceptable.
Damage Comments
I tiny mark. Not worth mentioning really.
Dealer Service Comments
didn't deal with the dealer at all.
Delivery Communication Comments
excellent communication.
Improvements
include genuine floor mats on all your cars.
Volkswagen Golf Mk7
Becky
20/11/2019
20/11/2019
10 / 10
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Becky of London, who had a new VW Golf Hatchback (2017 - 2020) on 20/11/2019
Overall: 10 / 10
Delivery Person Comments
POLITE AND HELPFUL
Delivery Punctuality Comments
TOLD ME WHEN STUCK IN TRAFFIC AND UPDATED ETA
Overall Punctuality Comments
TOLD ME WHEN STUCK IN TRAFFIC AND UPDATED ETA
Cleanliness Comments
LIKE NEW
Damage Comments
NONE OBVOIUS
Overall Comments
CLEAR COMMUNICATION ON TIMING
Delivery Communication Comments
WAS UPDATED REGULARLY
Missing Comments
HAD TO TAKE PHOTO OF DELIVERY FORM AS NO DUPLICATE AVAILABLE
Improvements
FULL TANK OF PETROL AND SWEETIES IN THE GLOVE COMPARTMENT
Peugeot Partner Van
Craig
15/11/2019
15/11/2019
8 / 10
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Craig of Grange Over Sands, who had a new Peugeot Partner on 15/11/2019
Overall: 8 / 10
Cleanliness Comments
it hadn't been hoovered out from having ply fitted, but a small quibble
Damage Comments
rear bumper damage
Missing Comments
I've ticked 'no' on warranty book
Improvements
it could of been quicker from dealer, it was a week from me paying the first payment to them until the van was delivered. I'm hoping the next payment comes out a month from delivery date rather than my payment date?
Volkswagen Golf Mk7
Stanley
19/11/2019
19/11/2019
8 / 10
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Stanley of York, who had a new VW Golf Hatchback (2017 - 2020) on 19/11/2019
Overall: 8 / 10
Citroen C3 (2018-20)
Tony
18/11/2019
18/11/2019
8 / 10
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Tony of Knaresborough, who had a new Citroen C3 Hatchback Special Edition (2018 - 2020) on 18/11/2019
Overall: 8 / 10
Volvo XC90 Estate
Ian
19/11/2019
19/11/2019
8 / 10
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Ian of Wansford, who had a new Volvo XC90 Diesel Estate (2015 on) on 19/11/2019
Overall: 8 / 10
Overall Comments
Chap who delivered the car was helpful and polite
Citroen Grand C4 Spacetourer Estate (2018-23)
Matt
19/11/2019
19/11/2019
8 / 10
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Matt of Yeovil, who had a new Citroen Grand C4 Spacetourer Diesel Estate (2018 - 2023) on 19/11/2019
Overall: 8 / 10
Delivery Person Comments
Very polite
Damage Comments
Yes , very small , not a problem for me
Overall Comments
I was called as promised an hour before , then 10 mins before , really good
Delivery Communication Comments
Yours guys are brilliant ! Honestly
Improvements
Not a thing
Hyundai Ioniq (2019-22)
Shunty
18/11/2019
18/11/2019
6 / 10
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Shunty of Stevenage, who had a new Hyundai Ioniq Electric Hatchback (2019 - 2022) on 18/11/2019
Overall: 6 / 10
Delivery Person Comments
Very pleasant, generally helpful
Delivery Punctuality Comments
Did give me a call 30 minutes before arrival, then was on time. Would have preferred an indication before the day if going to be morning or afternoon.
Overall Punctuality Comments
Did give me a call 30 minutes before arrival, then was on time. Would have preferred an indication before the day if going to be morning or afternoon.
Cleanliness Comments
He did drive 136 miles in November, so expected it not to be spotless
Delivery Communication Comments
Great for Ling and the team, as mentioned before would have preferred being informed of morning or afternoon delivery
Improvements
Just delivery slot
Seat Tarraco Estate (2019-24)
Gav
30/10/2019
30/10/2019
8 / 10
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Gav of Llangennech, who had a new Seat Tarraco Estate (2019 - 2024) on 30/10/2019
Overall: 8 / 10
Delivery Person Comments
A little scruffy in dress but attitude etc very good (He had been driving for 4 hours so can let him off being comfortable rather than pristine!)
Overall Comments
Advised of delivery time 1 hour before so plenty of notice and car delivered in clean condition. Handover good
Volkswagen T-Roc
15/11/2019
15/11/2019
8 / 10
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of , who had a new VW T-Roc Hatchback (2017 - 2021) on 15/11/2019
Overall: 8 / 10
Cleanliness Comments
Bird muck in three places on the car and dirty wheels etc. No mats in the car either.
Improvements
mats in the car
Land Rover RR Velar Estate (2017-23)
Thanos
18/11/2019
18/11/2019
8 / 10
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Thanos of Richmond, who had a new Land Rover Range Rover Velar Diesel Estate (2017 - 2023) on 18/11/2019
Overall: 8 / 10
Improvements
All good. The car looked like it was left out in the rain prior to delivery, so was not polished and shiny, but other than that everything was perfect and I'm very happy.
Volkswagen Golf Mk7
Jane
11/11/2019
11/11/2019
8 / 10
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Jane of Darlington , who had a new VW Golf Hatchback (2017 - 2020) on 11/11/2019
Overall: 8 / 10
Delivery Person Comments
Very friendly and professional
Cleanliness Comments
Car was clean inside but was a little dirty on the outside due to the weather when delivered.
Missing Comments
I should have checked at the time - I did check that the manual was there but is the warranty book and service history now electronic?
Audi A3 Saloon old (2016-19)
Craig
13/11/2019
13/11/2019
8 / 10
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Craig of Ipswich, who had a new Audi A3 Saloon (2016 - 2019) on 13/11/2019
Overall: 8 / 10
Delivery Person Comments
Andy was very good and friendly. Knowledgeable and made the delivery a good experience.
Missing Comments
Just the push button start which I thought was part of the A3 model ????
Improvements
N/A
Fiat 500 (2015-24)
Remi
13/11/2019
13/11/2019
10 / 10
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Remi of , who had a new Fiat 500 Hatchback (2015 - 2024) on 13/11/2019
Overall: 10 / 10
Delivery Person Comments
Polite and friendly, clean and made sure the car was clean on the inside when handing over.
Delivery Punctuality Comments
Delivered within the allocated time slot
Overall Punctuality Comments
Delivered within the allocated time slot
Cleanliness Comments
Due to the rain there were slight dirt marks on the sides but nothing major.
Overall Comments
Delivery time was allocated between 11:00-12:00 and turned up within the allocated time slot.
Delivery Communication Comments
Communication from the dealership was good.
Improvements
Was not told about the basic functionality of the car, had to sit and study the manual myself. The delivery driver seemed keen on getting to the train station for his next delivery. I would've appreciated a little guidance re gearbox as I hadn't seen an automatic gearbox like this one before.
Renault Captur (2020-2024) (2019-24)
Sharene
09/11/2019
09/11/2019
8 / 10
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Sharene of HIGH WYCOMBE , who had a new Renault Captur Hatchback (2019 - 2024) on 09/11/2019
Overall: 8 / 10
Overall Comments
Postponed delivery by 24 hours when I’d booked a day off work
Volkswagen Golf Mk7
Papa G
08/11/2019
08/11/2019
10 / 10
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Papa G of Borehamwood, who had a new VW Golf Hatchback (2017 - 2020) on 08/11/2019
Overall: 10 / 10
Missing Comments
Not sure if I was supposed to get any, but the car had no matts...!
Citroen Dispatch M Van
Paul
11/11/2019
11/11/2019
10 / 10
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Paul of Middlesbrough, who had a new Citroen Dispatch Van on 11/11/2019
Overall: 10 / 10
BMW 4 Series Gran Coupe (2014-20)
David
07/11/2019
07/11/2019
10 / 10
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David of Gateshead , who had a new BMW 4 Series Gran Coupe (2014 - 2020) on 07/11/2019
Overall: 10 / 10
Delivery Person Comments
Very Good , pleasant driver took tune to show me all the features of the car
Delivery Punctuality Comments
Very Good kept me updated with delivery ETA
Overall Punctuality Comments
Very Good kept me updated with delivery ETA
Cleanliness Comments
Very Good
Damage Comments
None
Overall Comments
Very Good
Improvements
None
Kia Sportage Estate (2018-21)
30/10/2019
30/10/2019
? / 10
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Peugeot 3008 (2020-24)
Paula
25/10/2019
25/10/2019
8 / 10
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Paula of Basingstoke, who had a new Peugeot 3008 Estate (2020 - 2024) on 25/10/2019
Overall: 8 / 10
Skoda Karoq Estate
Jim
08/11/2019
08/11/2019
8 / 10
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Jim of Fordingbridge, who had a new Skoda Karoq Estate (2017 - 2021) on 08/11/2019
Overall: 8 / 10
Missing Comments
Toolkit, but unsure if that's meant to be included when there's no spare
Seat Leon (2018-19)
Claire
07/11/2019
07/11/2019
8 / 10
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Claire of Sheffield, who had a new Seat Leon Hatchback Special Edition (2018 - 2019) on 07/11/2019
Overall: 8 / 10
Dealer Service Comments
Long wait time. Original date was end of Sept. Delayed until October & arrived in November
Kia Sportage Estate (2018-21)
Stan
07/11/2019
07/11/2019
8 / 10
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Stan of Rochdale, who had a new Kia Sportage Diesel Estate (2018 - 2021) on 07/11/2019
Overall: 8 / 10
Delivery Person Comments
Clean and presentable
Delivery Punctuality Comments
Here when they said
Overall Punctuality Comments
Here when they said
Cleanliness Comments
The delivery driver washed it off at the local Morrisons store
Damage Comments
None I have noticed it was raining hard when delivery was made
Dealer Service Comments
I had no direct contact with the dealer
Overall Comments
Phoned the day before to say he would be here early also phoned to say he was nearby
Delivery Communication Comments
Lings were excellent as usual very helpful and a pleasure to deal with
Missing Comments
There were no mats inside the car , manufacturer didn`t supply a spare wheel so I will have to purchase one along with a jack wheel brace and clamp to secure spare
Improvements
Made it a sunny day, paid for the car give me a brain so I could work out how to use some the controls ( maybe that is a bridge too far)
Skoda Octavia (2017-20)
Colin
06/11/2019
06/11/2019
10 / 10
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Colin of Folkestone, who had a new Skoda Octavia Hatchback (2017 - 2020) on 06/11/2019
Overall: 10 / 10
Volkswagen Golf Mk7
Peter
06/11/2019
06/11/2019
10 / 10
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Peter of Romsey, who had a new VW Golf Hatchback (2017 - 2020) on 06/11/2019
Overall: 10 / 10
Improvements
Nothing
Seat Arona
Kate
24/10/2019
24/10/2019
8 / 10
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Kate of Northwich, who had a new Seat Arona Hatchback (2017 - 2021) on 24/10/2019
Overall: 8 / 10
Improvements
No
Nissan Qashqai (2017-21)
Arlene
01/11/2019
01/11/2019
8 / 10
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Arlene of Glasgow, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 01/11/2019
Overall: 8 / 10
Delivery Person Comments
I spoke to him on the phone. Was very pleasant and exact. Boyfriend took delivery and said he was very nice and delivery went extremely smoothly.
Delivery Punctuality Comments
Delivery was punctual after phonecall in the morning at around 8.30 and car was delivered around 10. However, I had asked for a PM time so this was not expected and could have presented a problem. Again I know this is just the way of things but still not convenient if you have a job with little flexibility of hours.
Overall Punctuality Comments
Delivery was punctual after phonecall in the morning at around 8.30 and car was delivered around 10. However, I had asked for a PM time so this was not expected and could have presented a problem. Again I know this is just the way of things but still not convenient if you have a job with little flexibility of hours.
Cleanliness Comments
Car in beautiful condition. Very clean.
Dealer Service Comments
I had some difficult issues due to the nature of my job being inflexible with regard to available delivery times. However, the process was made as painless as possible.
Overall Comments
Delivery itself was easy but arranging a time, not so much. As I am a Teacher it was difficult to organise around my work as no delivery on the weekend. I know however, that this is just the way of things with the delivery companies. Even so, a bit inconvenient otherwise would have been a very good. It's a very good for Guy though as he was extremely helpful.
Improvements
Get some delivery slots for the weekend as an option for those who need it.
Renault Captur (2020-2024) (2019-24)
Cath
01/11/2019
01/11/2019
10 / 10
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Cath of Pontefract, who had a new Renault Captur Hatchback (2019 - 2024) on 01/11/2019
Overall: 10 / 10
Improvements
Only one comment - somehow the delivery driver had the wrong house number by the driver quickly tracked me down
Seat Leon (2018-19)
Ben
31/10/2019
31/10/2019
10 / 10
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Ben of Sheffield, who had a new Seat Leon Hatchback Special Edition (2018 - 2019) on 31/10/2019
Overall: 10 / 10
Improvements
Nothing. I was very well looked after
Skoda Kodiaq Estate (2017-21)
Hannah
31/10/2019
31/10/2019
6 / 10
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Hannah of Hereford, who had a new Skoda Kodiaq Estate (2017 - 2021) on 31/10/2019
Overall: 6 / 10
Delivery Person Comments
All good
Delivery Punctuality Comments
Communication was poor. Even without giving us a confirmed time, just knowing we were the last delivery would have been helpful
Overall Punctuality Comments
Communication was poor. Even without giving us a confirmed time, just knowing we were the last delivery would have been helpful
Cleanliness Comments
Hard to check properly as it was dark and raining but lovely and clean inside and out
Damage Comments
Wheel chip spotted on delivery and bonnet dent spotted in daylight when the car was dry after all the rain had stopped
Dealer Service Comments
Lovely clean car, shame about the chip and dent and lack of communication on delivery time. My first Skoda (am on third now) was from the same dealer and didn’t have any problems then...
Overall Comments
was a shame it was so late in the day with no communication. The collection company kept us informed repeatedly on what they were doing and were amazing, but we didn't hear anything from the delivery driver until 4.15pm - they could have at the very least let us know that it was the last delivery of the day so we knew it would be later on in the day rather than having to wait all day - especially as in my original booking I stated that I had to leave work at 2pm.
Delivery Communication Comments
Poor communication from dealer but very speedy and helpful communication from ling and team
Improvements
Communication that we were the last deliver of the day would have made a big difference
Seat Leon (2018-19)
Adam
31/10/2019
31/10/2019
8 / 10
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Adam of Welwyn Garden City, who had a new Seat Leon Hatchback Special Edition (2018 - 2019) on 31/10/2019
Overall: 8 / 10
Cleanliness Comments
Inside perfect condition. Outside was also fine considering that it'd been driven 64 miles for delivery.
Improvements
Force the dealer to supply a full tank of fuel ;) unlikely but I can hope :)
Jeep Compass Station Wagon
Lina
24/10/2019
24/10/2019
6 / 10
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Lina of Epsom, who had a new Jeep Compass Sw Special Editions (2019 - 2021) on 24/10/2019
Overall: 6 / 10
Delivery Person Comments
Pleasant man but didn't speak much English if at all. Just handed keys and forgot to put the delivery miles on the paper which I had to call him about the following morning. 125 miles, which he had remembered to put on later.
Delivery Punctuality Comments
Was an hour late. I asked the driver on the phone whether he had arranged to be picked up as there are no buses or trains around. Taxis have to be booked days in advance out in the sticks. Tried to get him a cab I use but they were already on jobs. So he arranged for a delivery car to arrive at my house! I believe they don't really check postcode to familiarise with the surrounding area before delivery, they leave the delivery guys to fend for themselves.
Two years ago with the Volvo delivery, I had to drop the guy off at a station in Horsham - quite a distance from us! So this is across the board.
Overall Punctuality Comments
Was an hour late. I asked the driver on the phone whether he had arranged to be picked up as there are no buses or trains around. Taxis have to be booked days in advance out in the sticks. Tried to get him a cab I use but they were already on jobs. So he arranged for a delivery car to arrive at my house! I believe they don't really check postcode to familiarise with the surrounding area before delivery, they leave the delivery guys to fend for themselves.
Two years ago with the Volvo delivery, I had to drop the guy off at a station in Horsham - quite a distance from us! So this is across the board.
Cleanliness Comments
Cleaning marks on back doors and gear box as seen on pictures provided (uploaded)
Missing Comments
Delivery form was not complete as delivery miles was noted as 0 when the actual miles on delivery was - 125 miles. This I hope was rectified as delivery driver confirmed the following day via phone
Improvements
Dealers have to communicate better with their drivers to arrange pick up
Renault Clio (2020-22)
Paul
31/10/2019
31/10/2019
10 / 10
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Paul of Middlesbrough, who had a new Renault Clio Hatchback Special Editions (2020 - 2022) on 31/10/2019
Overall: 10 / 10
Peugeot 3008 (2020-24)
Scott
29/10/2019
29/10/2019
8 / 10
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Scott of Wrexham, who had a new Peugeot 3008 Estate (2020 - 2024) on 29/10/2019
Overall: 8 / 10
Delivery Person Comments
The delivery person was very pleasant and helpful.
Dealer Service Comments
Just to be clear, I found the whole process very good indeed, however the delivery process was not as good! A delay with no apology or information to why? There was no specific time of arrival, most other delivery process' give max 2 hour window ( peoples time is valuable too) . On the second day delivery, I was told that the delivery was coming AM and it was.
Overall Comments
I was disappointed that the delivery was cancelled at the last minute on the original date of delivery, however on the second day it was excellent.
Delivery Communication Comments
Communication from Ling was good, nothing from dealer. The car was cancelled at the last minute, which was very disappointing and no reason why?
Missing Comments
Handbook and logbook
Improvements
A 4 hour time slot for delivery should be better, surely this day and age that could be done, with a tracker most delivery companies do this and they have hundreds of parcels not just 1 item!!
Volkswagen T-Roc
Michael
29/10/2019
29/10/2019
8 / 10
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Michael of Coatbridge, who had a new VW T-Roc Hatchback (2017 - 2021) on 29/10/2019
Overall: 8 / 10
Delivery Person Comments
Very friendly, knew his stuff. I'm generally au fait with cars but went out of his way to explain new technology.
Delivery Punctuality Comments
Cant be faulted given he had a full transporter up from Rugby.
Overall Punctuality Comments
Cant be faulted given he had a full transporter up from Rugby.
Cleanliness Comments
Just some general dirt marks from being on back of a trailer. To be expected.
Dealer Service Comments
Dates moved from original promise - this affected my crossover time because my previous lease deal had expired, leaving me carless.
Overall Comments
Good comms, lovely bloke.
Delivery Communication Comments
Can't be faulted.
Missing Comments
Copy of delivery form. Driver told me I don't get one.
Improvements
N/A
Honda CR-V Estate
29/10/2019
29/10/2019
8 / 10
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of , who had a new Honda CR-V Estate (2018 - 2023) on 29/10/2019
Overall: 8 / 10
Cleanliness Comments
Obviously a bit dirty as it had been driven here on a very wet morning, with rain most of the way. Dry here in Lydd though.
Dealer Service Comments
would have been higher if private plates had been registered and fitted as requested
Overall Comments
Sent a text at 7am to say car would be arriving at 8.15am and it was here just about on time.
Volvo V90 Estate
Nish
25/10/2019
25/10/2019
8 / 10
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Nish of Bradford, who had a new Volvo V90 Estate (2020 on) on 25/10/2019
Overall: 8 / 10
Delivery Person Comments
Very friendly, nice guy - no issues at all.
Delivery Punctuality Comments
As previously mentioned, was actually early, both good and bad thing on the day!
Overall Punctuality Comments
As previously mentioned, was actually early, both good and bad thing on the day!
Cleanliness Comments
Had even washed it after he had to drive on the motorway in the rain.
Damage Comments
No issues
Dealer Service Comments
IN car internet not working, not clear what services should be available, had no direct dealing with them, so scoring as 'good'.
Overall Comments
We were expecting mid morning, but the car was there first thing - good overall, but luckily my wife was in to do the school run. Would have been useful to have certain aspects of the infotainment system checked (it doesn't get online etc), not sure if that's for the delivery guys though...
Improvements
Nothing other than the possible setup of VolvoID/online services (if they're even allowed)
Nissan Qashqai (2017-21)
Darren
25/10/2019
25/10/2019
10 / 10
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Darren of Colwyn Bay, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 25/10/2019
Overall: 10 / 10
Delivery Person Comments
Superb! 10/10
Delivery Punctuality Comments
Bang on time to the exact minute he said he'd arrive.
Overall Punctuality Comments
Bang on time to the exact minute he said he'd arrive.
Cleanliness Comments
Car was absolutely spotless.
Damage Comments
None that I could see, it was pouring down haha so we were very quick :)
Overall Comments
Very happy, the chap delivering was so polite. He also rang me to let me know exactly when he would arrive.
Missing Comments
Very happy with delivery. This may seem daft but he looked really trustworthy so this reassured me.
Improvements
Nothing, it was perfect.
Skoda Octavia (2017-20)
Jodie
22/10/2019
22/10/2019
10 / 10
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Jodie of Knutsford, who had a new Skoda Octavia Hatchback (2017 - 2020) on 22/10/2019
Overall: 10 / 10
Nissan Qashqai (2017-21)
Rebecca
24/10/2019
24/10/2019
10 / 10
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Rebecca of Sale, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 24/10/2019
Overall: 10 / 10
Delivery Person Comments
He was nice, older and respectful
Delivery Punctuality Comments
He rang twice to let me know where he was
Overall Punctuality Comments
He rang twice to let me know where he was
Peugeot 3008 (2020-24)
Blake
11/10/2019
11/10/2019
10 / 10
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Blake of Hampshire, who had a new Peugeot 3008 Estate (2020 - 2024) on 11/10/2019
Overall: 10 / 10
Nissan Qashqai (2017-21)
Sas
14/10/2019
14/10/2019
8 / 10
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Sas of LLANELLI, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 14/10/2019
Overall: 8 / 10
Honda CR-V Estate
Javan
18/10/2019
18/10/2019
10 / 10
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Javan of , who had a new Honda CR-V Estate (2018 - 2023) on 18/10/2019
Overall: 10 / 10
Volvo V60 Estate
Chris
21/10/2019
21/10/2019
10 / 10
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Chris of Lenzie, who had a new Volvo V60 Sportswagon (2019 on) on 21/10/2019
Overall: 10 / 10
Delivery Person Comments
Very polite chap. Car in perfect condition
Delivery Punctuality Comments
He was actually early, which was great
Overall Punctuality Comments
He was actually early, which was great
Damage Comments
Inspected in the dark and seemed fine. Reinspected in daylight and was still fine
Dealer Service Comments
Not really had much to talk to them about
Improvements
There's a question over the SIM card installed on the smart tech on the car. I wasn't expecting it and the delivery driver didn't seem to know about it either. It's not a massive problem at the moment, I'm using my own Mifi to run the networking, but I'd like to know if I'm OK to use it, what the data limits are, etc
Volvo XC60 Estate
Paul
19/10/2019
19/10/2019
8 / 10
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Paul of Gerrards Cross, who had a new Volvo XC60 Estate (2019 - 2021) on 19/10/2019
Overall: 8 / 10
Delivery Punctuality Comments
Was super early!
Overall Punctuality Comments
Was super early!
Dealer Service Comments
Took a bit of chasing to get the Volvo PIN sorted
Overall Comments
Very polite delivery driver, arrived early
Volvo XC40 Estate (2020-24)
Ben
17/10/2019
17/10/2019
10 / 10
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Ben of , who had a new Volvo XC40 Estate (2020 - 2024) on 17/10/2019
Overall: 10 / 10
Cleanliness Comments
Weather not great but the driver did have it cleaned prior to delivery.
Overall Comments
Delivered at the time specified and I had a phone call prior.
Suzuki Vitara Estate (2018-24)
Paul
15/10/2019
15/10/2019
10 / 10
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Paul of London, who had a new Suzuki Vitara Estate (2018 - 2024) on 15/10/2019
Overall: 10 / 10
Volkswagen Golf Mk7
15/10/2019
15/10/2019
10 / 10
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of , who had a new VW Golf Hatchback (2017 - 2020) on 15/10/2019
Overall: 10 / 10
Delivery Punctuality Comments
Delivered in the morning as promised, 1hour notice given of arrival
Overall Punctuality Comments
Delivered in the morning as promised, 1hour notice given of arrival
Dealer Service Comments
All very simple, very little interaction with them really. Car fully charged on delivery
Overall Comments
Call day before to confirm car would be delivered on a trailer the next morning.
Call 1hr before delivery
No problems at all
Missing Comments
No service book
Improvements
nothing!
Hyundai Ioniq (2019-22)
Ken
17/10/2019
17/10/2019
10 / 10
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Ken of Sheringham, who had a new Hyundai Ioniq Electric Hatchback (2019 - 2022) on 17/10/2019
Overall: 10 / 10
Improvements
No improvements I can think of.
Nissan Qashqai (2017-21)
Martin
16/10/2019
16/10/2019
4 / 10
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Martin of Portsmouth, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 16/10/2019
Overall: 4 / 10
Delivery Person Comments
OK guy but didn't get the car vacuumed when he got it washed because it was too expensive!
Could have let me know earlier that he would be arriving later in the day.
Bad breath!!
Delivery Punctuality Comments
Didn't arrive in the morning
Overall Punctuality Comments
Didn't arrive in the morning
Cleanliness Comments
Water marks on paint work and driver footwell full of dirt. The car was not valeted just given a quick wash.
Dealer Service Comments
No direct contact with dealer
Overall Comments
I would have preferred it not to have been driven
Missing Comments
Delivery paperwork was done electronically and I didn't get an email copy
Improvements
Supply a correctly valeted car.
Better delivery estimate.
Tell Nissan to supply mats.
Honda Jazz
Sean
15/10/2019
15/10/2019
10 / 10
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Sean of Shoreham By Sea, who had a new Honda Jazz Hatchback (2020 - 2023) on 15/10/2019
Overall: 10 / 10
Delivery Person Comments
Very professional, explained everything well and showed me the completed delivery form before asking me to sign anything.
Delivery Punctuality Comments
Arrived exactly when agreed.
Overall Punctuality Comments
Arrived exactly when agreed.
Dealer Service Comments
All the electronic forms I was sent to complete for the finance etc. were the easiest I've ever had to fill in to lease a car.
Delivery Communication Comments
Delivery person called me the day before to arrange the delivery time and was very accommodating.
Improvements
Nothing! Couldn't fault it at all.
Hyundai i10 (2020-23)
Richard
14/10/2019
14/10/2019
10 / 10
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Richard of West Yorkshire, who had a new Hyundai i10 Hatchback (2020 - 2023) on 14/10/2019
Overall: 10 / 10
Seat Tarraco Estate (2019-24)
Alan
15/04/2019
15/04/2019
8 / 10
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Alan of Birmingham, who had a new Seat Tarraco Estate (2019 - 2024) on 15/04/2019
Overall: 8 / 10
Citroen C5 Aircross
Ann
11/10/2019
11/10/2019
10 / 10
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Ann of BRISTOL, who had a new Citroen C5 Aircross Hatchback (2018 - 2022) on 11/10/2019
Overall: 10 / 10
Delivery Person Comments
the delivery guy was really nice and very pleasant, it was raining on and off for the delivery and delivery guy was more than happy as we looked over the car
Delivery Punctuality Comments
did not have any kind of time for delivery on the day but was rang 25 mins before but this I am happy with as I had arranged to be here all day
Overall Punctuality Comments
did not have any kind of time for delivery on the day but was rang 25 mins before but this I am happy with as I had arranged to be here all day
Cleanliness Comments
the car looked as though it had just been washed
Damage Comments
at time of inspection we did not note anything, but on my first drive I noticed that the driver side windscreen wiper does not clear screen nicely and spears, I have cleaned it but to no avail but to be honest this is not a complaint and if it bugs me then I will purchase a replacement, just a little annoying but hopefully will stop raining soon!
Dealer Service Comments
marked very good although I did not have any contact with the dealer at all but process was very good and I am happy
Overall Comments
delivery was great, was rang 25 minutes before hand and the car only had to come a short distant from my home so not many miles put on car upon delivery.
Delivery Communication Comments
whole process was very good
Improvements
nothing more this time, would of been nice to of had a eta of delivery but not to bothered with that and I know this is subject to all parties performing on the day!
Skoda Karoq Estate
Andy
11/10/2019
11/10/2019
8 / 10
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Andy of Milton Keynes, who had a new Skoda Karoq Estate (2017 - 2021) on 11/10/2019
Overall: 8 / 10
Improvements
ETA provided earlier
Seat Ibiza (2017 - 2021)
Gary
10/10/2019
10/10/2019
8 / 10
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Gary of Ashford , who had a new Seat Ibiza Hatchback (2017 - 2021) on 10/10/2019
Overall: 8 / 10
Delivery Punctuality Comments
I didn't really have an expected time, so not really an issue for me.
Overall Punctuality Comments
I didn't really have an expected time, so not really an issue for me.
Overall Comments
Kept updated in good time with progress.
Improvements
I was happy with process.
Volkswagen Golf Mk7
Jason
04/10/2019
04/10/2019
8 / 10
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Jason of Altrincham, who had a new VW Golf Hatchback (2017 - 2020) on 04/10/2019
Overall: 8 / 10
Delivery Person Comments
bang on time - called before he left and gave me an exact time of arrival
Dealer Service Comments
gave me keyring
Improvements
all good - as per communication
Volkswagen Golf Mk7
JB
07/10/2019
07/10/2019
8 / 10
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JB of Ascot, who had a new VW Golf Hatchback (2017 - 2020) on 07/10/2019
Overall: 8 / 10
Improvements
Car was not perfectly clean.
Skoda Octavia (2017-20)
Richard
07/10/2019
07/10/2019
10 / 10
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Richard of Sutton Coldfield, who had a new Skoda Octavia Hatchback (2017 - 2020) on 07/10/2019
Overall: 10 / 10
Citroen C3 (2018-20)
Kate
03/10/2019
03/10/2019
8 / 10
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Kate of Clitheroe, who had a new Citroen C3 Hatchback Special Edition (2018 - 2020) on 03/10/2019
Overall: 8 / 10
Improvements
Nothing
Audi Q3 Estate
Adrian
25/09/2019
25/09/2019
10 / 10
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Adrian of Bradford , who had a new Audi Q3 Estate on 25/09/2019
Overall: 10 / 10
Delivery Person Comments
Smart, on time, good communication
Cleanliness Comments
Very clean
Improvements
Nothing
Nissan Qashqai (2017-21)
Ray
01/10/2019
01/10/2019
10 / 10
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Ray of Sunderland, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 01/10/2019
Overall: 10 / 10
Delivery Punctuality Comments
Driver rang early morning to give me has ETA.
Overall Punctuality Comments
Driver rang early morning to give me has ETA.
Renault Clio (2020-22)
Karen
01/10/2019
01/10/2019
8 / 10
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Karen of Penshaw, who had a new Renault Clio Hatchback Special Editions (2020 - 2022) on 01/10/2019
Overall: 8 / 10
Nissan Qashqai (2017-21)
Stuart
30/09/2019
30/09/2019
8 / 10
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Stuart of Dundee, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 30/09/2019
Overall: 8 / 10
Delivery Person Comments
perfectly nice
Overall Comments
They let us know when to expect the car gave a two hour window and arrived early in the two hour slot
Improvements
more accurate time or a call when 30 mins away
Volkswagen Golf Mk7
Sam
30/09/2019
30/09/2019
8 / 10
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Sam of Mitcham, who had a new VW Golf Hatchback (2017 - 2020) on 30/09/2019
Overall: 8 / 10
Overall Comments
Car was delivered well, arrived when I was told it was. Some confusion over what standard equipment should have been supplied with the car - dealership was slow to confirm, but issue hopefully sorted.
Missing Comments
Charge cable was missing as noted above - important for an electric car, I can’t charge it yet!
Toyota RAV4 Estate
Jenny
23/09/2019
23/09/2019
10 / 10
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Jenny of Preston, who had a new Toyota RAV4 Estate (2019 on) on 23/09/2019
Overall: 10 / 10
Delivery Person Comments
Much better and nicer than your average car salesman! Lovely bloke
Delivery Punctuality Comments
They rang me prior to delivery , arrived when he said and even took the time to take me for a test drive
Overall Punctuality Comments
They rang me prior to delivery , arrived when he said and even took the time to take me for a test drive
Cleanliness Comments
Spotless
Dealer Service Comments
Nothing to comment process was smooth
Overall Comments
The guy who delivered it was really friendly and knowledgeable and took his time to show me how to use the car
Delivery Communication Comments
Always kept me up to date
Missing Comments
Need to check about warranty book the man did give me a folder of stuff
Improvements
Nothing at all
Volvo S60 Saloon
Alex
25/09/2019
25/09/2019
8 / 10
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Alex of Bromsgrove , who had a new Volvo S60 Saloon (2019 on) on 25/09/2019
Overall: 8 / 10
Missing Comments
2nd manual key (blade) - now received in post
Improvements
No issues all good
Volkswagen Tiguan (2020-23) pre-current
Miriam
27/09/2019
27/09/2019
10 / 10
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Miriam of London, who had a new VW Tiguan Estate (2020 - 2023) on 27/09/2019
Overall: 10 / 10
Delivery Person Comments
The delivery guy was a real gentleman - and showed me how the car worked. Above and beyond my expectations.
Delivery Punctuality Comments
Was even a few mins early
Overall Punctuality Comments
Was even a few mins early
Missing Comments
The warranty details are all kept online now apparently. I completed the delivery form and took a photo
Improvements
I was very pleased with the overall service. I would highly recommended them
Nissan Qashqai (2017-21)
Andy
26/09/2019
26/09/2019
8 / 10
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Andy of Huddersfield, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 26/09/2019
Overall: 8 / 10
Delivery Person Comments
as above :)
Damage Comments
slight mark to front bonnet
Overall Comments
car delivered reasonably promptly, arrived at 2:00pm, very pleasant delivery driver
Skoda Octavia (2017-20)
Chris
26/09/2019
26/09/2019
8 / 10
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Chris of Edinburgh , who had a new Skoda Octavia Hatchback (2017 - 2020) on 26/09/2019
Overall: 8 / 10
Delivery Communication Comments
Only learned of delivery time on the day - even just morning or afternoon the day before would be helpful.
Volkswagen Tiguan (2020-23) pre-current
Paul
24/09/2019
24/09/2019
6 / 10
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Paul of Epsom, who had a new VW Tiguan Estate (2020 - 2023) on 24/09/2019
Overall: 6 / 10
Delivery Person Comments
he was bit too casual about the process. More professionalism would have been good. He whizzed through the form and the rating and simply put a 10 there without asking me!
Delivery Punctuality Comments
Arrived late morning which was fine. he did call earlier to say traffic was bad
Overall Punctuality Comments
Arrived late morning which was fine. he did call earlier to say traffic was bad
Damage Comments
not that i could see, but it was heavy rain, so difficult assess on the spot
Dealer Service Comments
didnt like them trying use scare tactics in the gap insurance
Overall Comments
it was fine
Improvements
i know its not the most glamourous job, but a certain level of professionalism would not go amiss
Mercedes C Class Estate (2018-21)
Amber
23/09/2019
23/09/2019
10 / 10
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Amber of Hawkhurst, who had a new Mercedes C Class Estate (2018 - 2021) on 23/09/2019
Overall: 10 / 10
Overall Comments
Great service
Mercedes E Class Coupe (2020-23)
Anthony
23/09/2019
23/09/2019
10 / 10
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Anthony of MILTON, who had a new Mercedes E Class Diesel Coupe (2020 - 2023) on 23/09/2019
Overall: 10 / 10
Cleanliness Comments
Perfect car and service
Overall Comments
Excellent service, on time, Charlie from Listers was excellent.
Delivery Communication Comments
Excellent all the way though, I will be back for another one
Missing Comments
Even has a spare set of new mats
Improvements
Nothing!!
Audi Q2 Estate
Ian
23/09/2019
23/09/2019
8 / 10
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Ian of York, who had a new Audi Q2 Estate (2016 - 2020) on 23/09/2019
Overall: 8 / 10
Delivery Person Comments
Nice chap - he commented on the car and said it was good to drive
Delivery Punctuality Comments
Arrived at 08:05 - text to say 0800-0900 so all good
Overall Punctuality Comments
Arrived at 08:05 - text to say 0800-0900 so all good
Cleanliness Comments
2 very small marks that wiped off rear quarter - due to transit from Swindon on a open back pick up
Overall Comments
Delivered as requested
Missing Comments
Spare wheel ! - inflate kit provided but space available for a spare - less ideal
Improvements
All good - no issues
Jaguar E-Pace (2020-24)
Gareth
20/09/2019
20/09/2019
? / 10
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Nissan Juke Pre-current (2014-20)
David
20/09/2019
20/09/2019
8 / 10
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David of Coventry, who had a new Nissan Juke Hatchback (2014 - 2020) on 20/09/2019
Overall: 8 / 10
Damage Comments
One scratch. Missed it on the check.
Missing Comments
No middle shelf in boot area.
Improvements
Better time notifications on the day. As requested.
Mercedes C Class Estate (2018-21)
Nicola
18/09/2019
18/09/2019
8 / 10
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Nicola of Ballymena, who had a new Mercedes C Class Estate (2018 - 2021) on 18/09/2019
Overall: 8 / 10
Skoda Kodiaq Estate (2017-21)
Sally
17/09/2019
17/09/2019
8 / 10
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Sally of Chester, who had a new Skoda Kodiaq Estate (2017 - 2021) on 17/09/2019
Overall: 8 / 10
Delivery Person Comments
Personable, told me what i neede to know, gave me time to inspect car
Delivery Punctuality Comments
As above,
Overall Punctuality Comments
As above,
Dealer Service Comments
Only contact was on delivery day, but seemed OK
Overall Comments
Good communication.
Dealer phoned first thing to say that delivery would be after noon, then again when they were 1 hour away.
Missing Comments
Surprised that there were no carpets provided!
Improvements
No other issues
Mercedes C Class Estate (2018-21)
16/09/2019
16/09/2019
10 / 10
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of , who had a new Mercedes C Class Estate (2018 - 2021) on 16/09/2019
Overall: 10 / 10
Delivery Person Comments
lewis was friendly and helpful
Dealer Service Comments
i had no dealings with them
Overall Comments
car and driver at agreed time- very straightforward
Improvements
all good
Mercedes A Class (2020-22)
Jess
12/09/2019
12/09/2019
8 / 10
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Jess of Woking, who had a new Mercedes A Class Hatchback Special Editions (2020 - 2022) on 12/09/2019
Overall: 8 / 10
Honda Jazz
Nick
11/09/2019
11/09/2019
4 / 10
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Nick of Camberley, who had a new Honda Jazz Hatchback (2020 - 2023) on 11/09/2019
Overall: 4 / 10
Delivery Person Comments
The driver had bad BO, seemed very nervous and wanted to get away as quickly as possible.
Delivery Punctuality Comments
Let me know rough ETA
Overall Punctuality Comments
Let me know rough ETA
Cleanliness Comments
Drivers floor area was muddy
Overall Comments
Rushed
Missing Comments
Spare tyre/inflation kit
Improvements
Clean car and more informed cooperative driver
Volkswagen T-Roc
Mark
12/09/2019
12/09/2019
6 / 10
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Mark of Durham, who had a new VW T-Roc Hatchback (2017 - 2021) on 12/09/2019
Overall: 6 / 10
Delivery Person Comments
Very conscientious delivery driver, sadly let down by the facilities in the delivery area. Good communication from her from the day before delivery.
Delivery Punctuality Comments
Slightly late, but the delivery was made from 214 miles away.
Overall Punctuality Comments
Slightly late, but the delivery was made from 214 miles away.
Cleanliness Comments
As mentioned above. It wasn't valeted. Quite a few traces of protective film in the nooks and crannies, along with a lot of dust and grit. The car had not been washed and was generally quite poor, externally. Internally it was quite good.
Damage Comments
Minor scratch on tailgate.
Dealer Service Comments
As mentioned above, lack of attention to detail.
Overall Comments
The car should have been valeted, but it wasn't. As such it was difficult to inspect the vehicle's condition.
Delivery Communication Comments
Good level of information provided.
Missing Comments
No service record, but a apparently this is online. However, I have no idea how to access this.
Improvements
Wash the car and deliver it on a transporter.
Skoda Kodiaq Estate (2017-21)
Kelly
13/09/2019
13/09/2019
10 / 10
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Kelly of Carterton, who had a new Skoda Kodiaq Estate (2017 - 2021) on 13/09/2019
Overall: 10 / 10
Delivery Person Comments
Very pleasant chap.
Delivery Punctuality Comments
Curtesy call at 0730 for 0810 delivery, doesn’t get better than that.
Overall Punctuality Comments
Curtesy call at 0730 for 0810 delivery, doesn’t get better than that.
Cleanliness Comments
Excellent condition, car was driven to delivery.
Dealer Service Comments
No dealings with dealer.
Overall Comments
fantastic Service
Improvements
No improvements to suggest.
Volvo XC40 Estate (2020-24)
13/09/2019
13/09/2019
8 / 10
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of , who had a new Volvo XC40 Estate (2020 - 2024) on 13/09/2019
Overall: 8 / 10
Improvements
Time was a bit didn’t know exactly what time it was coming but everything worked out fine .
Hyundai Ioniq (2019-22)
Sam
12/09/2019
12/09/2019
10 / 10
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Sam of Sale, who had a new Hyundai Ioniq Electric Hatchback (2019 - 2022) on 12/09/2019
Overall: 10 / 10
Volkswagen T-Roc
Pag
12/09/2019
12/09/2019
10 / 10
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Pag of Bristol, who had a new VW T-Roc Hatchback (2017 - 2021) on 12/09/2019
Overall: 10 / 10
Delivery Person Comments
Great guy, could not have been more helpful!
Delivery Punctuality Comments
Was told it would be delivered at 10am, and it was!!!!
Overall Punctuality Comments
Was told it would be delivered at 10am, and it was!!!!
Cleanliness Comments
Spotless!
Overall Comments
Arrived on time on the day and delivery driver kept me up to date via texts!
Honda Jazz
Lindsey
09/09/2019
09/09/2019
10 / 10
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Lindsey of Luton, who had a new Honda Jazz Hatchback (2020 - 2023) on 09/09/2019
Overall: 10 / 10
Delivery Person Comments
Very nice man, polite and professional. Answered all my questions.
Delivery Punctuality Comments
Called to say he’d be there in half hour and was spot on
Overall Punctuality Comments
Called to say he’d be there in half hour and was spot on
Cleanliness Comments
Yes all really clean
Damage Comments
Nothing evident
Dealer Service Comments
Only experienced the delivery and free gift. No other contact
Overall Comments
Got a little gift bag with a. Little note book and tiny accessory pack. Nice touch.
Delivery Communication Comments
All good, as always
Missing Comments
Nothing obvious
Improvements
Nothing I can think of
Suzuki Vitara Estate (2018-24)
Mike
09/09/2019
09/09/2019
10 / 10
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Mike of Liverpool, who had a new Suzuki Vitara Estate (2018 - 2024) on 09/09/2019
Overall: 10 / 10
Delivery Person Comments
Very friendly and jolly.
Delivery Punctuality Comments
Driver called when he was on his way with an estimated time of arrival.
Overall Punctuality Comments
Driver called when he was on his way with an estimated time of arrival.
Cleanliness Comments
Spotlessly Clean.
Damage Comments
Small scratch to the inside of the rear left passenger seat door.
Dealer Service Comments
Once final delivery date was set, things went according to plan.
Overall Comments
Smooth delivery.
Delivery Communication Comments
Updated frequently.
Improvements
Meet original requested delivery date as this caused some uncertainty and unnecessary research into having to hire a car or insure old car.
Peugeot 2008 Estate
Beth
09/09/2019
09/09/2019
10 / 10
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Beth of Haverfordwest, who had a new Peugeot 2008 Estate (2019 - 2023) on 09/09/2019
Overall: 10 / 10
Delivery Person Comments
Extremely friendly and helpful. Did not smell
Delivery Punctuality Comments
As above
Overall Punctuality Comments
As above
Cleanliness Comments
Car was spotless bar a few rain drops
Overall Comments
Very reliable delivery and accurate times given
Improvements
A welcome pack of doughnuts would have been a nice touch.????
Mercedes X Class Double Cab Pick-up
10/09/2019
10/09/2019
8 / 10
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of , who had a new Mercedes X Class Diesel on 10/09/2019
Overall: 8 / 10
Overall Comments
was told delivery before 12 and it arrived about 1.30 - not the end of the world but a phone call from delivery person would have helped
Improvements
called ahead to say about delay and/or when 30 minutes away
Volkswagen Tiguan (2020-23) pre-current
Mark
10/09/2019
10/09/2019
8 / 10
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Mark of Ross On Wye, who had a new VW Tiguan Estate (2020 - 2023) on 10/09/2019
Overall: 8 / 10
Cleanliness Comments
Car was driven 80+ miles to get to me - so not fully clean.
Volkswagen Polo (2019-21)
Ralphy
09/09/2019
09/09/2019
8 / 10
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Ralphy of Guildford, who had a new VW Polo Hatchback Special Editions (2019 - 2021) on 09/09/2019
Overall: 8 / 10
Cleanliness Comments
Wet weather was the reason
BMW 2 Series Coupe
Jonathan
09/09/2019
09/09/2019
10 / 10
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Jonathan of Bristol, who had a new BMW 2 Series Coupe (2017 - 2020) on 09/09/2019
Overall: 10 / 10
Delivery Person Comments
Stuart Rolfe from the BMW Berry team showed me around the car, and how to use the infotainment system. It was very helpful.
Delivery Punctuality Comments
Collected it so yes it was very punctual (30 min wait).
Overall Punctuality Comments
Collected it so yes it was very punctual (30 min wait).
Cleanliness Comments
Perfect, it was cleaned just an hour prior to collection.
Damage Comments
Flawless
Overall Comments
I collected from BMW, but was overall happy with the collection.
Delivery Communication Comments
Ling/BMW guy was very clear what time the car would be ready for collection.
Honda Jazz
Aine
09/09/2019
09/09/2019
8 / 10
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Aine of Lisburn , who had a new Honda Jazz Hatchback (2020 - 2023) on 09/09/2019
Overall: 8 / 10
Delivery Person Comments
Lovely man
Delivery Punctuality Comments
On time actually early
Overall Punctuality Comments
On time actually early
Overall Comments
Excellent couldn’t have asked for better
Improvements
Nothing
Honda Jazz
Derick
22/08/2019
22/08/2019
10 / 10
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Derick of Kenley, who had a new Honda Jazz Hatchback (2020 - 2023) on 22/08/2019
Overall: 10 / 10
Jaguar F-Pace (2020-24)
Anthony
06/09/2019
06/09/2019
10 / 10
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Anthony of Swindon, who had a new Jaguar F-Pace Estate (2020 - 2024) on 06/09/2019
Overall: 10 / 10
Delivery Person Comments
Great!
Delivery Punctuality Comments
Arrived when said
Overall Punctuality Comments
Arrived when said
Cleanliness Comments
Perfect
Overall Comments
On time, good communication from driver
Improvements
Nothing
Citroen Space Tourer Estate (2016-24)
Franck
05/09/2019
05/09/2019
8 / 10
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Franck of Edinburgh, who had a new Citroen Space Tourer Diesel Estate (2016 - 2024) on 05/09/2019
Overall: 8 / 10
Delivery Person Comments
Nice guy - no problem there
Delivery Punctuality Comments
Very good as it was delivered first thing in the morning
Overall Punctuality Comments
Very good as it was delivered first thing in the morning
Cleanliness Comments
Car was a bit dusty on the outside but had been driven almost 300 miles beforehand so can't expect it to be immaculate.
Damage Comments
None that I could see - but didn't look with a microscope though - I did take some pictures just in case I see something.
Overall Comments
No problem - delivery person arrived very early in the morning - would have been quite good to be told maybe 1/2hr before arrival but that didn't cause any issues as I was home that morning.
Missing Comments
I don't have the V5C document - will this be sent through the post or do you not get one with leased vehicles? (sorry for the silly question - I've never leased a car before)
Improvements
Maybe ensure that the delivery driver gives a call roughly 30min / 1hr before he/she's due to arrive.
Seat Leon (2018-19)
Chris
03/09/2019
03/09/2019
6 / 10
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Chris of Cambridge, who had a new Seat Leon Hatchback Special Edition (2018 - 2019) on 03/09/2019
Overall: 6 / 10
Damage Comments
Nail in right rear tyre as noted above.
Dealer Service Comments
Noted above.
Overall Comments
The car was delivered with a nail in the rear right tyre. The delivery company was not responsive or helpful in fixing the issue. The delivery driver was helpful though.
Improvements
Noted above.
Audi A4 Estate
Spencer
02/09/2019
02/09/2019
8 / 10
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Spencer of Bookham, who had a new Audi A4 Avant on 02/09/2019
Overall: 8 / 10
Delivery Person Comments
Knowledgeable and really helpful
Delivery Punctuality Comments
I turned up early, they were expecting me later, but they fixed me up quickly
Overall Punctuality Comments
I turned up early, they were expecting me later, but they fixed me up quickly
Dealer Service Comments
Reception desk was a bit lacking in compassion with stupid people (me), but did help in the end
Overall Comments
The dealer was flexible to allow me to pick up car earlier
Delivery Communication Comments
Great comms. Quick and responsive
Improvements
Nothing really !
BMW 2 Series Coupe
Paul
03/09/2019
03/09/2019
10 / 10
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Paul of Mid Glamorgan, who had a new BMW 2 Series Coupe (2017 - 2020) on 03/09/2019
Overall: 10 / 10
Delivery Person Comments
Kevin (the delivery guy) went out of his way to make sure the car was perfect, even T-Cutting small marks to make sure everything waas A1 prior to sign off.
Delivery Punctuality Comments
HE rang to say he would be an hour and he was....
Overall Punctuality Comments
HE rang to say he would be an hour and he was....
Cleanliness Comments
protection mats still in the car on delivery meant it was 100%
Damage Comments
Thought there were a few marks on the bonnet but Kevin (delivery guy) cleaned them off....
Dealer Service Comments
Didn't have any contact as such
Overall Comments
No problems - car delivered on time and perfect
Delivery Communication Comments
No problems here....
Improvements
Nothing really
BMW X1 Estate
Sophie
02/09/2019
02/09/2019
10 / 10
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Sophie of Reigate , who had a new BMW X1 Diesel Estate (2019 - 2022) on 02/09/2019
Overall: 10 / 10
Delivery Person Comments
joe Devlin from Jsb transport was utterly wonderful.
Improvements
Nothing- all was great
Volkswagen T-Roc
Mark
16/08/2019
16/08/2019
10 / 10
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Mark of Sheppey, who had a new VW T-Roc Hatchback (2017 - 2021) on 16/08/2019
Overall: 10 / 10
Delivery Person Comments
Friendly and efficient delivery person, no body odour
Cleanliness Comments
spotless inside and out. Clean as a whistle.
Improvements
No problems
Volkswagen Golf Mk7
Rob
30/08/2019
30/08/2019
8 / 10
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Rob of Hexham, who had a new VW Golf Hatchback (2017 - 2020) on 30/08/2019
Overall: 8 / 10
Delivery Person Comments
Friendly and explained things
Delivery Punctuality Comments
As above - early
Overall Punctuality Comments
As above - early
Cleanliness Comments
Inside immaculate- outside bit of dirt because of rain in transport - fair enough
Damage Comments
Small chip on front bumper
Overall Comments
Actually a bit early - not a problem on this occasion for me
Delivery Communication Comments
Updated on lingo and text / call from dealer
Improvements
On time - no chip
Peugeot 3008 (2020-24)
Jav
28/08/2019
28/08/2019
8 / 10
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Jav of Hull, who had a new Peugeot 3008 Estate (2020 - 2024) on 28/08/2019
Overall: 8 / 10
Delivery Person Comments
Well presented and courteous driver.
Delivery Punctuality Comments
Driver called me, gave me a delivery time slot and kept to it.
Overall Punctuality Comments
Driver called me, gave me a delivery time slot and kept to it.
Cleanliness Comments
Driver said he had jet washed the car when he arrived in Hull. To be fair he had no chance in redeeming the state of the car with a quick jet wash. I had to clean virtually every panel of the car to inspect for damage as it was so dirty. The car looks like it was parked in a position where the off side was very open to the elements and the dirt in the chrome inlay is ingrained. Someone has applied dressing to the plastic wheel arch covers and and covered about 4 inches of the paintwork in the sticky mess. Having cleaned the car since delivery to fully appreciate the condition of the car, I’m at a loss for exactly how I’ll clean the chrome work and get the plastics dressing off there. I don’t really understand the logistics of who should have valeted the car pre delivery but they should be slapped with a large fish. Under the petrol cap was literally full of sand and/or mud.
Dealer Service Comments
Again I’m not really sure who should have prepped the car pre delivery, I’ll assume it was R&D and score them appropriately
Overall Comments
I’m happy with the delivery process.
Delivery Communication Comments
No complaints here
Missing Comments
Off side rear dust cap from tyre valve, only just noticed this today.
Improvements
Yes you’ve guessed it, the car should have been valeted pre delivery.
Nissan Juke Pre-current (2014-20)
Melanie
23/08/2019
23/08/2019
8 / 10
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Melanie of Prudhoe, who had a new Nissan Juke Hatchback (2014 - 2020) on 23/08/2019
Overall: 8 / 10
Volkswagen Golf Mk7
Max
08/08/2019
08/08/2019
10 / 10
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Max of Leominster, who had a new VW Golf Hatchback (2017 - 2020) on 08/08/2019
Overall: 10 / 10
Delivery Person Comments
Absolutely spot on. Lynx africa goes a long way
Delivery Punctuality Comments
Not really applicable but...
Overall Punctuality Comments
Not really applicable but...
Cleanliness Comments
Super shiney
Overall Comments
Swansway were particularly impressive. Car ready and waiting with a full tank of full (albeit I guess it would have cost them to deliver it in the first place) Both Laura, and the chap that did the handover were friendly and efficient. Also free VW branded iPhone cable - sweeeeeeeeeet
Improvements
Nothing - AAA service
Seat Arona
Claire
20/08/2019
20/08/2019
6 / 10
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Claire of Llanelli, who had a new Seat Arona Hatchback (2017 - 2021) on 20/08/2019
Overall: 6 / 10
Delivery Punctuality Comments
See above
Overall Punctuality Comments
See above
Cleanliness Comments
Outside of car could have been cleaned closer to delivery location.
Overall Comments
Ling had found out that the delivery would be for morning. Delivery was then scheduled for 3pm. Car arrived at 2pm..Would have been useful to have a call from delivery company on the day and given a time.
Delivery Communication Comments
Ling and her team have excellent customer service. Communication response time is fantastic. Can't fault Long at all.
Improvements
Nothing for Ling she is excellent! Delivery driver could ring day before with approximate time and call closer to location to give a more accurate time.
Fiat 500 (2015-24)
Justine
19/08/2019
19/08/2019
8 / 10
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Justine of Hurstpierpoint, who had a new Fiat 500 Hatchback (2015 - 2024) on 19/08/2019
Overall: 8 / 10
Missing Comments
But I would have expected car mats as standard!
Fiat 500 (2015-24)
Justine
19/08/2019
19/08/2019
8 / 10
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Justine of Hurstpierpoint, who had a new Fiat 500 Hatchback (2015 - 2024) on 19/08/2019
Overall: 8 / 10
Missing Comments
But I would have expected car mats as standard!
Nissan Qashqai (2017-21)
19/08/2019
19/08/2019
8 / 10
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of , who had a new Nissan Qashqai Hatchback (2017 - 2021) on 19/08/2019
Overall: 8 / 10
Delivery Person Comments
Very professional and personable individual.
Improvements
The entire procedure went very well and I would commend all features highly.
Volkswagen Golf Mk7
David
16/08/2019
16/08/2019
10 / 10
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David of Essex, who had a new VW Golf Hatchback (2017 - 2020) on 16/08/2019
Overall: 10 / 10
Mini Hatch
David
14/08/2019
14/08/2019
10 / 10
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David of Carlisle, who had a new Mini Hatchback (2014 - 2021) on 14/08/2019
Overall: 10 / 10
Overall Comments
Great communication even called me the night before
Nissan Qashqai (2017-21)
Neil
13/08/2019
13/08/2019
8 / 10
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Neil of Basingstoke, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 13/08/2019
Overall: 8 / 10
Delivery Person Comments
Malcolm the person that delivered my car was very professional and a pleasure to deal with
Delivery Punctuality Comments
Car was delivered within 30 minutes of the agreed time
Overall Punctuality Comments
Car was delivered within 30 minutes of the agreed time
Improvements
nothing really!
BMW 3 Series Saloon
Surj
12/08/2019
12/08/2019
8 / 10
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Surj of , who had a new BMW 3 Series Saloon Special Editions (2019 - 2022) on 12/08/2019
Overall: 8 / 10
Cleanliness Comments
Inside was clean and new ... outside could have done with a clean or wipe down.
Mercedes GLA Class (2017-19)
Gordon
12/08/2019
12/08/2019
8 / 10
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Gordon of Glasgow, who had a new Mercedes GLA AMG Hatchback (2017 - 2019) on 12/08/2019
Overall: 8 / 10
Delivery Person Comments
Nice friendly chap
Delivery Punctuality Comments
Delivered morning of date given
Overall Punctuality Comments
Delivered morning of date given
Cleanliness Comments
Dirty outside, as had been driven 300+ miles to be delivered. Delivery chap tried to jetwash locally, but it wasn't working
Delivery Communication Comments
An approximate time would've been nice, only given a date
Improvements
An approximate time would be useful
Volkswagen Polo (2019-21)
Stewart
08/08/2019
08/08/2019
8 / 10
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Stewart of Troon, who had a new VW Polo Hatchback Special Editions (2019 - 2021) on 08/08/2019
Overall: 8 / 10
Overall Comments
Delivery guy phoned to let me know he was 30minutes away.
Nissan Qashqai (2017-21)
John
09/08/2019
09/08/2019
6 / 10
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John of Southampton, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 09/08/2019
Overall: 6 / 10
Improvements
No mats supplied with car
Fiat 500 (2015-24)
Jude
08/08/2019
08/08/2019
6 / 10
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Jude of Newport Pagnell, who had a new Fiat 500 Hatchback (2015 - 2024) on 08/08/2019
Overall: 6 / 10
Delivery Person Comments
Guy himself was fine, pleasant, friendly. Obviously caught in the middle of all this. No noticeable body odour :)
Delivery Punctuality Comments
See above comments... I know you don’t guarantee a delivery time but 1820 is way out of what I would have expected.
Overall Punctuality Comments
See above comments... I know you don’t guarantee a delivery time but 1820 is way out of what I would have expected.
Cleanliness Comments
No complaints.
Damage Comments
No complaints.
Overall Comments
Delivery wasn’t until 1820, which is an hour after I finished work. Earlier in the day I’d been told (via Lings) that it would be mid afternoon. Apparently the driver had known all along that he would be late it the company didn’t think to tell me. I understand things happen, but if I’d known I would have gotten a lift home and waited on the soda with a cup of tea!
The driver also didn’t know what to do with the paperwork - he just gave me a form with a shrug. Got a call the next day from them asking me to fill it in and scan it over.
Delivery Communication Comments
Lings was great - chasing for updates. I only got a callfrom the delivery company after they were over an hour late.
Improvements
Whilst guaranteed time slot would be good, I understand it costs. Just an accurate, reasonable delivery estimate would be an improvement.
Seat Ateca Estate
Ellen
08/08/2019
08/08/2019
8 / 10
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Ellen of Selby. North Yorkshire, who had a new Seat Ateca Estate (2020 - 2023) on 08/08/2019
Overall: 8 / 10
Delivery Punctuality Comments
Advised delivery would be between 0800 and 1800, it arrived at 0830!!!!!
Overall Punctuality Comments
Advised delivery would be between 0800 and 1800, it arrived at 0830!!!!!
Missing Comments
Service history book,
Improvements
Nothing.
Mercedes Vito Van
Lisa
07/08/2019
07/08/2019
10 / 10
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Lisa of Loanhead, who had a new Mercedes Vito Van on 07/08/2019
Overall: 10 / 10
Delivery Communication Comments
Great team, really professional
Skoda Octavia (2017-20)
Simon
06/02/2019
06/02/2019
10 / 10
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Simon of BIRKENSHAW, who had a new Skoda Octavia Hatchback (2017 - 2020) on 06/02/2019
Overall: 10 / 10
Skoda Octavia (2017-20)
Sam
05/08/2019
05/08/2019
8 / 10
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Sam of Stony Stratford, who had a new Skoda Octavia Hatchback (2017 - 2020) on 05/08/2019
Overall: 8 / 10
Missing Comments
Spare wheel.
Improvements
Nothing.
Nissan Juke Pre-current (2014-20)
Michelle
05/08/2019
05/08/2019
8 / 10
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Michelle of South Croydon, who had a new Nissan Juke Hatchback (2014 - 2020) on 05/08/2019
Overall: 8 / 10
Delivery Person Comments
As above, Mike was fab!
Delivery Punctuality Comments
Called me to say they would be 45 mins and was on time!
Overall Punctuality Comments
Called me to say they would be 45 mins and was on time!
Cleanliness Comments
Was nice & shiny, shame it was raining though :-(
Overall Comments
Mike from Bristol street kept me updated on arrival time & was punctual. He was friendly & professional.
Improvements
I wanted a bow but didn't get one!!!! (Joking!) all was good :-)
Citroen C5 Aircross
Hayley
17/06/2019
17/06/2019
6 / 10
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Hayley of Dunstable , who had a new Citroen C5 Aircross Hatchback (2018 - 2022) on 17/06/2019
Overall: 6 / 10
Mini Convertible
Henrik
01/08/2019
01/08/2019
10 / 10
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Henrik of Redbourn, who had a new Mini Convertible (2016 - 2021) on 01/08/2019
Overall: 10 / 10
Delivery Person Comments
Perfect delivery, pleasant and polite guy delivered the guy to our property on time.
Delivery Punctuality Comments
called in advance and delivered as promised.
Overall Punctuality Comments
called in advance and delivered as promised.
Damage Comments
small chip which was acknowledged and included on the delivery note/receipt.
Improvements
nothing all went perfect and smooth.
Audi A4 Estate
Fred
02/08/2019
02/08/2019
10 / 10
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Fred of GUILDFORD, who had a new Audi A4 Avant on 02/08/2019
Overall: 10 / 10
Damage Comments
Perfect condition
Overall Comments
Delivered the vehicle to my home at 9am and I had a call the previous day saying delivery between 9am to 10 am. Excellent
Improvements
No, excellent service
Seat Leon Estate (-2020) (2018-19)
Marty
02/08/2019
02/08/2019
8 / 10
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Marty of Orpington, who had a new Seat Leon Sport Tourer Special Editions (2018 - 2019) on 02/08/2019
Overall: 8 / 10
Citroen C4 Spacetourer Estate
Francesca
31/07/2019
31/07/2019
8 / 10
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Francesca of Wirksworth, who had a new Citroen C4 Spacetourer Estate on 31/07/2019
Overall: 8 / 10
Delivery Person Comments
Friendly and helpful.
Cleanliness Comments
The exterior was a bit dirty but it was a very rainy day so I have no problem with it.
Overall Comments
Arrived as arranged. Was called in the morning with good notice.
Nissan Qashqai (2017-21)
Glenn
01/08/2019
01/08/2019
8 / 10
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Glenn of King\'s Lynn, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 01/08/2019
Overall: 8 / 10
Missing Comments
There wasn't a completed delivery form for me to keep although it was done electronically and the delivery man said they would email it to me. So it's not really missing.
Improvements
Nothing, it was all good
Jeep Compass Station Wagon
George
31/07/2019
31/07/2019
10 / 10
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George of Romford, who had a new Jeep Compass Sw Special Editions (2019 - 2021) on 31/07/2019
Overall: 10 / 10
Delivery Person Comments
They were very polite & friendly
Delivery Punctuality Comments
Excellent service and very good communication
Overall Punctuality Comments
Excellent service and very good communication
Cleanliness Comments
Spotless
Damage Comments
Perfect condition
Dealer Service Comments
5* highly recommended
Overall Comments
Very fast & effective and informative
Missing Comments
Nothing missing
Improvements
No changes what so ever
Citroen C3 Aircross
Christine
31/07/2019
31/07/2019
8 / 10
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Christine of Johnstone, who had a new Citroen C3 Aircross Special Edition (2018 - 2021) on 31/07/2019
Overall: 8 / 10
Delivery Person Comments
Nice man , pleasant , explained car functions no complaints
Delivery Punctuality Comments
Was told it was an am delivery , the delivery was slightly late all in all satisfactory
Overall Punctuality Comments
Was told it was an am delivery , the delivery was slightly late all in all satisfactory
Cleanliness Comments
Valeted was clean inside and out pleased with the standard
Damage Comments
Very very small scratch
Overall Comments
Delivery was one day late but overall very good
Delivery Communication Comments
Wonderful communication
Missing Comments
No nothing was missing
Improvements
I was very pleased with the delivery
Volvo XC40 Estate (2020-24)
Vonnie
30/07/2019
30/07/2019
10 / 10
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Vonnie of Northampton, who had a new Volvo XC40 Estate (2020 - 2024) on 30/07/2019
Overall: 10 / 10
Kia Sportage Estate (2018-21)
Jane
30/07/2019
30/07/2019
8 / 10
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Jane of Wigton, who had a new Kia Sportage Diesel Estate (2018 - 2021) on 30/07/2019
Overall: 8 / 10
Cleanliness Comments
Car looked good - problem was it had ben raining so car was quite dirty which cannot be helped at all.
Honda Jazz
Steve
26/07/2019
26/07/2019
8 / 10
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Steve of DartfordKent, who had a new Honda Jazz Hatchback (2020 - 2023) on 26/07/2019
Overall: 8 / 10
Skoda Karoq Estate
Harves
23/07/2019
23/07/2019
6 / 10
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Harves of Cardiff, who had a new Skoda Karoq Estate (2017 - 2021) on 23/07/2019
Overall: 6 / 10
Cleanliness Comments
I thought the car may have come on a trailer-it was driven and was covered in flies and brake dust on the front wheels
Dealer Service Comments
everything was good apart from they could have run the car through a wash around the corner before giving to me, i know you get flies when driving but nobody wants to see their car for the first time with it looking like a garabaldi biscuit
Volkswagen Golf Mk7
Elaine
24/07/2019
24/07/2019
10 / 10
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Elaine of Dartford, who had a new VW Golf Hatchback (2017 - 2020) on 24/07/2019
Overall: 10 / 10
Missing Comments
No service record book or log book as yet
Improvements
No problems , very good service overall.
Audi A4 Saloon
GIFT
22/07/2019
22/07/2019
10 / 10
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GIFT of LONDON, who had a new Audi A4 Saloon on 22/07/2019
Overall: 10 / 10
Delivery Person Comments
The gentleman was very polite, professional and friendly.
Delivery Punctuality Comments
It was two hours earlier than expected.
Overall Punctuality Comments
It was two hours earlier than expected.
Cleanliness Comments
It was pretty clean
Damage Comments
None that I could see
Overall Comments
Delivery came earlier than expected. It arrived at 7am.
Delivery Communication Comments
You guys were pretty good :)
Missing Comments
Not that I noticed
Improvements
If you're going to be earlier than expected then please call ahead :)
Ford S-Max Estate (2019-21)
Lucy
24/07/2019
24/07/2019
8 / 10
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Lucy of Norwich, who had a new Ford S-Max Vignale Diesel Estate (2019 - 2021) on 24/07/2019
Overall: 8 / 10
Cleanliness Comments
Delivery person did say car had been washed but apologised as slightly dusty!
Dealer Service Comments
Only issue is I have tried to contact them re travelling abroad and not had a reply within specified 48hrs.
Overall Comments
Only not very good as delivery person allowed my husband to sign for the car instead of me!
Improvements
Nothing!
Skoda Karoq Estate
Trev
18/07/2019
18/07/2019
8 / 10
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Trev of Normanton, who had a new Skoda Karoq Estate (2017 - 2021) on 18/07/2019
Overall: 8 / 10
Citroen C3 Aircross
25/07/2019
25/07/2019
8 / 10
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of , who had a new Citroen C3 Aircross Special Edition (2018 - 2021) on 25/07/2019
Overall: 8 / 10
Delivery Person Comments
He drove it from Bristol on the hottest day of the year. No BO!
Delivery Communication Comments
Only reason it’s not “very good” is because ETA wasn’t available before 10am on the day. I understand the many variables that might cause that, and it’s pretty much down to the dealer.
Improvements
Just the ETA a bit further up front, but really, that’s very much polish - the entire experience has been awesome
Ford Kuga Estate (2016-19)
Deb
24/07/2019
24/07/2019
10 / 10
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Deb of Hebden Bridge, who had a new Ford Kuga Vignale Diesel Estate (2016 - 2019) on 24/07/2019
Overall: 10 / 10
Improvements
Nothing. It went well.
Seat Ateca Estate
David
23/07/2019
23/07/2019
8 / 10
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David of Surrey, who had a new Seat Ateca Estate (2020 - 2023) on 23/07/2019
Overall: 8 / 10
Cleanliness Comments
Quite a few water marks and adhesive residue on the doors
Dealer Service Comments
Can only comment on the delivery aspect but I had good communication from the driver
Overall Comments
One of the ramps on the low loader delivery vehicle was not secure. At the very end of manoeuvring the car down the ramps the right hand ramp fell. Very luckily the car wheels were just on the tarmac at the time so no harm done.
Delivery Communication Comments
Excellent communication throughout the process
Missing Comments
SD card for the satnav
Improvements
All good - apart from the ramps which could of been a mini disaster
Citroen C5 Aircross
LOU
15/07/2019
15/07/2019
10 / 10
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LOU of KNowle, who had a new Citroen C5 Aircross Hatchback (2018 - 2022) on 15/07/2019
Overall: 10 / 10
Delivery Person Comments
Lovely happy man
Volkswagen Arteon (2020-24)
Paul
23/07/2019
23/07/2019
8 / 10
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Paul of Blackpool, who had a new VW Arteon Diesel Fastback (2020 - 2024) on 23/07/2019
Overall: 8 / 10
Improvements
Nothing alt from you Ling - but took VW 10 months to supply a vehicle, and then only a cancellation vehicle to a different spec than the one originally ordered. Worth the wait in the end - but VW can really improve its service offering if it was minded too
Seat Leon (2018-19)
Mark
26/07/2018
26/07/2018
10 / 10
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Mark of Corsham, who had a new Seat Leon Hatchback Special Edition (2018 - 2019) on 26/07/2018
Overall: 10 / 10
Volkswagen T-Roc
Neil
18/07/2019
18/07/2019
8 / 10
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Neil of Maidstone, Kent, who had a new VW T-Roc Hatchback (2017 - 2021) on 18/07/2019
Overall: 8 / 10
Delivery Person Comments
Smart, professional, knowledgeable about my car, polite and friendly so excellent
Delivery Punctuality Comments
arrived exactly as scheduled and as advised
Overall Punctuality Comments
arrived exactly as scheduled and as advised
Cleanliness Comments
brand new car so as would be expected mainly immaculate - perfect inside with new car smell, front of car had some road grime due to weather conditions from motorway journey but understandable and acceptable - car was transported by trailer so of course a lot cleaner then if it was driven
Damage Comments
factory fresh and immaculate
Dealer Service Comments
excellent in every way
Overall Comments
Arrived on time (well just before actually) delivery confirmed 4 working days in advance, reconfirmed the afternoon of the day beofre delivery and delivery driver called on day to say he was leaving with accurate ETA
Delivery Communication Comments
excellent in every way
Missing Comments
iPhone lead requested but only noticed when supplied lead didn't fit (VW offer choice of USB or iPhone but look same to me)
Improvements
no, nothing to add - couldnt of asked for any more really - delighted with service and delivery
Mercedes GLA Class (2017-19)
Siri
18/07/2019
18/07/2019
8 / 10
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Siri of London, who had a new Mercedes GLA AMG Hatchback (2017 - 2019) on 18/07/2019
Overall: 8 / 10
Cleanliness Comments
It was raining earlier in the day so it was splashed with muddy rain
Dealer Service Comments
A bit of unclarity around payments, not able to provide delivery interval until the day
Nissan Juke Pre-current (2014-20)
Vicky
17/07/2019
17/07/2019
10 / 10
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Vicky of Twickenham, who had a new Nissan Juke Hatchback (2014 - 2020) on 17/07/2019
Overall: 10 / 10
Missing Comments
The spare tyre but I've since learned from you and others that this is normal! So all good.
Improvements
Nothing, it was very good. The guy delivering showed me everything I needed to know.
Suzuki Vitara Estate (2018-24)
Andrew
17/07/2019
17/07/2019
8 / 10
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Andrew of Callington, who had a new Suzuki Vitara Estate (2018 - 2024) on 17/07/2019
Overall: 8 / 10
Delivery Punctuality Comments
Arrived at 9:15am
Overall Punctuality Comments
Arrived at 9:15am
Cleanliness Comments
Inside was very clean, outside looked like it has been drive 250 miles on a motorway, which it had.
Dealer Service Comments
Likely I would avoid a Suzuki next time round.
Overall Comments
Would have been very good if the car hadn't looked so dirty on the outside.
Delivery Communication Comments
Yours good, dealer there was none.
Improvements
Your communication was good, and well received. keep up the good work.
Volkswagen Golf Mk7
Amy
12/07/2019
12/07/2019
10 / 10
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Amy of Fareham, who had a new VW Golf Hatchback (2017 - 2020) on 12/07/2019
Overall: 10 / 10
Delivery Punctuality Comments
Also rang one hour before arrived which was very helpful.
Overall Punctuality Comments
Also rang one hour before arrived which was very helpful.
Improvements
Nothing
Skoda Kodiaq Estate (2017-21)
Claire
16/07/2019
16/07/2019
10 / 10
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Claire of Canterbury, who had a new Skoda Kodiaq Estate (2017 - 2021) on 16/07/2019
Overall: 10 / 10
Delivery Punctuality Comments
A little earlier than he said but he waited while I got dressed as it was only 7.30am!
Overall Punctuality Comments
A little earlier than he said but he waited while I got dressed as it was only 7.30am!
Improvements
Maybe text when the person was 30 mins away from delivering but apart from that it was great.
Audi A4 Estate
Keith
15/07/2019
15/07/2019
10 / 10
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Keith of Stockton On Tees, who had a new Audi A4 Avant on 15/07/2019
Overall: 10 / 10
Delivery Person Comments
Ian, was very friendly and informed me on a regular basis on his ETA
Citroen C5 Aircross
John
10/07/2019
10/07/2019
4 / 10
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John of Wrexham, who had a new Citroen C5 Aircross Hatchback (2018 - 2022) on 10/07/2019
Overall: 4 / 10
Delivery Person Comments
Handed me the electronic device on signature page. I insisted on going back pages to show me inspection details covered and I then also changed some of the tick boxes which i seen to reflect the handover.
Delivery Punctuality Comments
arrived at 08:30 no prior notice of arrival time received
Overall Punctuality Comments
arrived at 08:30 no prior notice of arrival time received
Cleanliness Comments
Dirty, 152 motorway miles, outside front covered in dead flies, dirty all over from previous days rain (sand or dust). Inside dusty and dry stain from spilage of drink or food on steering wheel
Damage Comments
two paint chips on edge of drivers door (looks like door has hit something when opened. Photos taken and asked delivery driver to add to his handover device
Dealer Service Comments
overall poor experience
Overall Comments
Car delivered dirty and drivers door edge had paint chips
Delivery Communication Comments
Only Ling Chat as means of comms. Delivery dates changes a few times
Missing Comments
rear car mats
Improvements
The opposite of the above detailed points !
Nissan Qashqai (2017-20)
12/07/2019
12/07/2019
10 / 10
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of , who had a new Nissan Qashqai Diesel Hatchback (2017 - 2020) on 12/07/2019
Overall: 10 / 10
Missing Comments
There was a missing cover from the bumper which should have been covering the tow bar but they said they would send one out to me to fix it.
Improvements
Nothing
Nissan Qashqai (2017-21)
Dave
04/07/2019
04/07/2019
8 / 10
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Dave of Stockport, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 04/07/2019
Overall: 8 / 10
Delivery Punctuality Comments
4 hours late
Overall Punctuality Comments
4 hours late
Cleanliness Comments
It work OK - The delivery firm had to clean it before I received it as the it was so dirty and the garage.
Volvo XC90 Estate
Joanna
12/07/2019
12/07/2019
10 / 10
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Joanna of Troon, who had a new Volvo XC90 Diesel Estate (2015 on) on 12/07/2019
Overall: 10 / 10
Overall Comments
Arrived on time and clean car.
Improvements
All went well.
Seat Arona
Shell
09/04/2019
09/04/2019
8 / 10
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Shell of Manchester, who had a new Seat Arona Hatchback (2017 - 2021) on 09/04/2019
Overall: 8 / 10
Delivery Punctuality Comments
After 5:30 (this is fine though as delivery was free)
Overall Punctuality Comments
After 5:30 (this is fine though as delivery was free)
Damage Comments
Just the scratch on the gearstick.
Improvements
Nothing - all fine really
BMW 1 Series (2019-24)
Wayne
11/07/2019
11/07/2019
8 / 10
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Wayne of Gateshead, who had a new BMW 1 Series Hatchback (2019 - 2024) on 11/07/2019
Overall: 8 / 10
Delivery Person Comments
I have a bit of a cold so wasn't able to get an accurate measure of body odor. I did get him to lift his arm so I could check for sweat patches but there were none. Which is an indication of good German built air conditioning.
Delivery Punctuality Comments
He was actually a bit early which was good and bad. Good because it was early and bad because I was still brushing my teeth when he turned up.
Overall Punctuality Comments
He was actually a bit early which was good and bad. Good because it was early and bad because I was still brushing my teeth when he turned up.
Cleanliness Comments
Nice and clean inside and out.
Damage Comments
None that I could see.
Dealer Service Comments
Well to be honest I had no correspondence from anyone other than Lings and the delivery guy.
Overall Comments
Very good service
Delivery Communication Comments
Great communication
Missing Comments
I didn't get a form, just signed on his tablet.
Improvements
Nothing, it was all good!
Volkswagen Tiguan Estate
Craig
11/07/2019
11/07/2019
10 / 10
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Craig of Gateshead, who had a new VW Tiguan Diesel Estate (2016 on) on 11/07/2019
Overall: 10 / 10
Delivery Person Comments
Very professional.
Delivery Communication Comments
Delivery driver rang night before to confirm access, time of delivery.
Improvements
Nothing
Renault Koleos Estate
Phil
05/07/2019
05/07/2019
10 / 10
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Phil of Northwich, who had a new Renault Koleos Estate Special Editions (2018 - 2019) on 05/07/2019
Overall: 10 / 10
Improvements
Only to have known prior to the day, what time they would arrive. But I know that would be difficult.
Volkswagen Polo (2019-21)
Deano
02/07/2019
02/07/2019
10 / 10
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Deano of Tunbridge Wells, who had a new VW Polo Hatchback Special Editions (2019 - 2021) on 02/07/2019
Overall: 10 / 10
Delivery Person Comments
Pleasant and professional.
Delivery Punctuality Comments
On time as promised.
Overall Punctuality Comments
On time as promised.
Cleanliness Comments
New car, new smell, no dirt :)
Damage Comments
Could not find any damage.
Dealer Service Comments
Only dealt with the driver and he was very professional.
Overall Comments
Professional handover. Went through all important procedures.
Delivery Communication Comments
Always great service from the Ling Team :)
Missing Comments
As above. I did not get a copy of the delivery note, as it was electronic. It can be emailed to deanow34@yahoo.com
Improvements
None that I can think of.
Skoda Karoq Estate
Matt
10/07/2019
10/07/2019
10 / 10
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Matt of Magham Down HAILSHAM, who had a new Skoda Karoq Estate (2017 - 2021) on 10/07/2019
Overall: 10 / 10
Audi A4 Estate
09/07/2019
09/07/2019
10 / 10
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of , who had a new Audi A4 Avant on 09/07/2019
Overall: 10 / 10
Delivery Person Comments
Lee Pudney. He was probably one of the nicest, friendliest, person I have met. A man who enjoys his job.
Delivery Punctuality Comments
Driver arrived when he said. He also phoned ahead with 1 hour warning.
Overall Punctuality Comments
Driver arrived when he said. He also phoned ahead with 1 hour warning.
Cleanliness Comments
Impeccable
Damage Comments
*None so far. It has been raining since delivery and I have been on a journey / at work/ car now dirty :( . However, wheels and interior perfect. Exterior appears to have no faults as far as I can see, however.
Overall Comments
Very good, reliable delivery service.
Improvements
Nothing. Good job all around.
BMW X2
Peter
06/07/2019
06/07/2019
10 / 10
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Peter of Milton Keynes, who had a new BMW X2 Hatchback (2018 - 2023) on 06/07/2019
Overall: 10 / 10
Delivery Person Comments
Again excellent no complaints at all
Delivery Punctuality Comments
Delivered at 8.40 on a Saturday morning, excellent
Overall Punctuality Comments
Delivered at 8.40 on a Saturday morning, excellent
Cleanliness Comments
9 out 10, bit of marking on the glass from rain water but nothing really
Damage Comments
All perfect
Dealer Service Comments
Cant complain really good, did a Saturday for me when they didnt have to
Overall Comments
Excellent, rang to give me an ETA an hour before arrival
Improvements
Really happy, I suppose a bag full of cash would have been nice
Mercedes C Class Estate (2018-21)
Nuch
08/07/2019
08/07/2019
10 / 10
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Nuch of Seaham, who had a new Mercedes C Class Estate (2018 - 2021) on 08/07/2019
Overall: 10 / 10
Delivery Person Comments
Driver very polite and professional.
Cleanliness Comments
Cleaned locally just before delivery.
Overall Comments
Car was cleaned before delivery.
Improvements
Free lingscar mug delivered with car ;-)
Ford Ranger
05/07/2019
05/07/2019
8 / 10
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of , who had a new Ford Ranger Diesel on 05/07/2019
Overall: 8 / 10
Cleanliness Comments
As stated before the interior wasn’t very clean and the outside was dirty but to be expected as it was being driven to me
Damage Comments
Inspected car and couldn’t see anything, only thing I have noticed as mentioned to long was a panel internally doesn’t seem to be pushed together properly.
Overall Comments
Interior seemed quite dirty for a new vehicle
Nissan Qashqai (2017-21)
Clive
05/07/2019
05/07/2019
8 / 10
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Clive of Andover, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 05/07/2019
Overall: 8 / 10
Cleanliness Comments
Very clean but looksike it had been left out in the rain as there were dried watermarks on the bodywork.
Damage Comments
Small scratc on offside wing mirror shell.
Improvements
It would be hard to improve on this.
Seat Leon (2018-19)
G
02/07/2019
02/07/2019
8 / 10
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G of Greenhithe, who had a new Seat Leon Hatchback Special Edition (2018 - 2019) on 02/07/2019
Overall: 8 / 10
Dealer Service Comments
The reason for the score is that they never owned up to their mistake when they allocated my car to someone else. Causing a lengthy delay in delivery of my car. Their communication with Lings seemed to be somewhat lacking & Guy had to do a lot of chasing to get answers. They would've got Very poor. But they gave me a loan car whilst i was waiting for mine.
Delivery Communication Comments
The "very good" score is just for the service from Lings which was excellent as always.
Volkswagen Golf Mk7
Maxy Boy
05/07/2019
05/07/2019
8 / 10
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Maxy Boy of Newcastle Upon Tyne, who had a new VW Golf Hatchback (2017 - 2020) on 05/07/2019
Overall: 8 / 10
Missing Comments
Possibly the warranty book?
Nissan Qashqai (2017-21)
Matt
03/07/2019
03/07/2019
10 / 10
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Matt of Benfleet, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 03/07/2019
Overall: 10 / 10
Audi A6 Saloon
Gurpreet
28/06/2019
28/06/2019
10 / 10
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Gurpreet of Romford, who had a new Audi A6 Saloon (2018 - 2023) on 28/06/2019
Overall: 10 / 10
Suzuki Vitara Estate (2018-24)
Mat
02/07/2019
02/07/2019
6 / 10
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Mat of Nailsea, who had a new Suzuki Vitara Estate (2018 - 2024) on 02/07/2019
Overall: 6 / 10
Delivery Person Comments
Friendly and understanding that i wanted to go through the vehicle.
Delivery Punctuality Comments
arrived 3 hours before i was expecting him.
Overall Punctuality Comments
arrived 3 hours before i was expecting him.
Cleanliness Comments
Outside of the vehicle was very dirty, perhaps the car was washed a week ago and was left out for it to be rained on.
Damage Comments
None seen at time of delivery.
Dealer Service Comments
Didnt have any contact with the dealer, therefore unable to comment
Missing Comments
I would have liked to see a set of floor carpets in the vehicle. Having worked for Suzuki in South Africa, i know that rental spec carpets are available. This goes a long way to keep the floor wells in good condition especially with the amount of wear and tear that can happen on them.
Improvements
Delivery Carpets...
Suzuki Vitara Estate (2018-24)
Ellie
28/06/2019
28/06/2019
6 / 10
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Ellie of Tamworth, who had a new Suzuki Vitara Estate (2018 - 2024) on 28/06/2019
Overall: 6 / 10
Improvements
More accurate delivery time slot
Volvo XC90 Estate
Roger
01/07/2019
01/07/2019
10 / 10
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Roger of SUTTON COLDFIELD , who had a new Volvo XC90 Diesel Estate (2015 on) on 01/07/2019
Overall: 10 / 10
Damage Comments
Stone chip on front spoiler that had been touched up.
Improvements
Nothing
Nissan Qashqai (2017-20)
Barry
01/07/2019
01/07/2019
8 / 10
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Barry of Keelby, who had a new Nissan Qashqai Diesel Hatchback (2017 - 2020) on 01/07/2019
Overall: 8 / 10
Cleanliness Comments
Very good inside but outside looked like it had been in dessert storm.
Delivery Communication Comments
Would be good to know upfront delivery time at least am or pm.
BMW 2 Series Coupe
Tom
28/06/2019
28/06/2019
8 / 10
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Tom of Sutton Cum Lound, who had a new BMW 2 Series Coupe (2017 - 2020) on 28/06/2019
Overall: 8 / 10
Delivery Person Comments
Polite, helpful and chatty
Delivery Punctuality Comments
Later than expected but wasn't an issue as they kept me informed which was really good
Overall Punctuality Comments
Later than expected but wasn't an issue as they kept me informed which was really good
Cleanliness Comments
As a whistle
Overall Comments
Pretty much on time and kept me informed which is always good.
Improvements
Champagne?
Seat Arona
Dave
01/07/2019
01/07/2019
8 / 10
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Dave of Coalville, who had a new Seat Arona Hatchback (2017 - 2021) on 01/07/2019
Overall: 8 / 10
Delivery Punctuality Comments
Arrived before 9:00
Overall Punctuality Comments
Arrived before 9:00
Dealer Service Comments
Only had contact with the delivery person, not the dealer themselves
Missing Comments
Boot liner, dog guard & bumper protector were not fitted, but you've just told me the dealers are going to send these on.
Improvements
Actual paperwork for delivery - with my last car I had something to file, but I was only shown a page on a mobile phone, which was pretty unreadable
BMW 3 Series Touring Estate
Paul
28/06/2019
28/06/2019
10 / 10
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Paul of Gorebridge, who had a new BMW 3 Series Touring Special Edition (2017 on) on 28/06/2019
Overall: 10 / 10
Dealer Service Comments
No dealings
Delivery Communication Comments
as always
Missing Comments
one tyre valve cap missing
Improvements
A
Mercedes A Class (2020-22)
Klara
28/06/2019
28/06/2019
8 / 10
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Klara of Denmead, who had a new Mercedes A Class Hatchback Special Editions (2020 - 2022) on 28/06/2019
Overall: 8 / 10
Cleanliness Comments
The delivery guy put the car through a car wash before delivery which left all water marks on the car, so after the hand over i took it to my hand car wash for a another clean and hand dry.
Improvements
Nothing, communication was great from the dealer. Also communication via Ling was fantastic throughout the process
Fiat 500 (2015-24)
24/06/2019
24/06/2019
10 / 10
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of , who had a new Fiat 500 Hatchback (2015 - 2024) on 24/06/2019
Overall: 10 / 10
Peugeot 3008 (2020-24)
Peter
24/06/2019
24/06/2019
8 / 10
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Peter of Sudbury, who had a new Peugeot 3008 Estate (2020 - 2024) on 24/06/2019
Overall: 8 / 10
Delivery Person Comments
Very helpful.
Delivery Punctuality Comments
An earlier call with eta would have been helpful.
Overall Punctuality Comments
An earlier call with eta would have been helpful.
Cleanliness Comments
Had obviously been parked outside for some time as although clean needed a good polish. Interior very good.
Dealer Service Comments
Haven't had an contact with dealer.
Overall Comments
Delivered on trailer. Received phone call about 1 hour out. However a call at the beginning of the journey would have been useful.
Improvements
Phone call early in day with eta. Spent most of day at home waiting for delivery which happened in afternoon.
Citroen C3 (2018-20)
KELLY
27/06/2019
27/06/2019
8 / 10
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KELLY of RAINHAM, who had a new Citroen C3 Hatchback Special Edition (2018 - 2020) on 27/06/2019
Overall: 8 / 10
Delivery Person Comments
Nice, chatty
Delivery Punctuality Comments
Phoned me when he was leaving with car. Docks were local to me so I knew it would only be half hour away.
Overall Punctuality Comments
Phoned me when he was leaving with car. Docks were local to me so I knew it would only be half hour away.
Cleanliness Comments
Lovely
Overall Comments
I needed the car by a specific date. Perfect!
Improvements
Call the day before maybe to give idea of time but minor detail
Seat Arona
Andy
27/06/2019
27/06/2019
8 / 10
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Andy of Livingston, who had a new Seat Arona Hatchback (2017 - 2021) on 27/06/2019
Overall: 8 / 10
Delivery Person Comments
Well presented. In suit, and polite and informative.
Delivery Punctuality Comments
Exactly on time. Very impressive
Overall Punctuality Comments
Exactly on time. Very impressive
Cleanliness Comments
The inside of the car was very clean. The outside was a little grubby on delivery with some bird poo stains. Nothing that a quick wash didn't sort out. However to be fair, it had just been driven nearly 300 miles, so i wasn't that upset.
Overall Comments
Arrived exactly on time, called the day before to advise time.
Improvements
Maybe gave it wash before before arriving, and it would have been good to have been given a physical copy of something showing what i was signing for etc
Land Rover RR Evoque (2019-23)
Craig
21/06/2019
21/06/2019
8 / 10
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Craig of Bristol, who had a new Land Rover Range Rover Evoque Diesel Hatchback (2019 - 2023) on 21/06/2019
Overall: 8 / 10
Delivery Person Comments
Gary was an absolute gent and explained everything clearly to me. He even refused a lift to the train station!
Delivery Punctuality Comments
On time. Text message beforehand to confirm. Very impressed.
Overall Punctuality Comments
On time. Text message beforehand to confirm. Very impressed.
Cleanliness Comments
Apart from a few bugs due to the warm weather, the car was spotless.
Dealer Service Comments
Good. Would have been better if I didn't have to chase around the status of delivery once or twice.
Overall Comments
Very professional.
Delivery Communication Comments
Good communication once the delivery date was confirmed.
Improvements
Nothing!
Volkswagen Golf
Tom
25/06/2019
25/06/2019
10 / 10
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Tom of Southampton, who had a new VW Golf Diesel Hatchback (2017 on) on 25/06/2019
Overall: 10 / 10
Delivery Person Comments
Knowledgeable delivery driver who was happy to explain as much or as little as needed
Overall Comments
Flexibility in timing of delivery was much appreciated
Audi A6 Saloon
Chris
24/06/2019
24/06/2019
10 / 10
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Chris of Richmond, who had a new Audi A6 Saloon (2018 - 2023) on 24/06/2019
Overall: 10 / 10
Delivery Punctuality Comments
Driver rang me 45 min beforehand to announce his arrival.
Overall Punctuality Comments
Driver rang me 45 min beforehand to announce his arrival.
Cleanliness Comments
Car was a little dusty because of the rain as it was on a trailer - that can't be helped and the car did come from far away.
Missing Comments
Not sure if I'm supposed to have any other paperwork. Driver just handed me two keys. Handbook was inside the car. I signed for the delivery on the driver's iPad-looking thing.
Seat Leon (2018-19)
Drew
24/06/2019
24/06/2019
8 / 10
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Drew of Stockport, who had a new Seat Leon Hatchback Special Edition (2018 - 2019) on 24/06/2019
Overall: 8 / 10
Delivery Person Comments
Collected myself
Overall Comments
Collected myself
Missing Comments
Service book
Improvements
Nothing was all round good service
Ford Kuga Estate (2016-19)
Paul
24/06/2019
24/06/2019
10 / 10
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Paul of Liverpool, who had a new Ford Kuga Vignale Diesel Estate (2016 - 2019) on 24/06/2019
Overall: 10 / 10
Overall Comments
Great communication from the delivery driver!
Seat Leon (2018-19)
Warren
21/06/2019
21/06/2019
8 / 10
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Warren of East Wemyss, who had a new Seat Leon Hatchback Special Edition (2018 - 2019) on 21/06/2019
Overall: 8 / 10
Delivery Person Comments
seemed to be in a big rush but was nice enough to deal with
Delivery Punctuality Comments
he was half an hour later than the arranged time but was made aware where he was and when so not a big problem
Overall Punctuality Comments
he was half an hour later than the arranged time but was made aware where he was and when so not a big problem
Cleanliness Comments
Car had been washed but not dried so was covered in water marks but was in a good condition inside
Dealer Service Comments
happy enough no issues
Delivery Communication Comments
easy to deal with and made adjustments to delivery with ease
Missing Comments
nothing missing to my knowledge
Improvements
happy enough with current set up
Hyundai Tucson Estate (2018-21)
Chris
21/06/2019
21/06/2019
10 / 10
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Chris of Leeds, who had a new Hyundai Tucson Estate (2018 - 2021) on 21/06/2019
Overall: 10 / 10
Delivery Person Comments
Really nice, showed me over the features and told me even the bits he had changed from standard.
Delivery Punctuality Comments
On time to the minute.
Overall Punctuality Comments
On time to the minute.
Cleanliness Comments
The car was spotless inside and out
Overall Comments
Really good, great communication and came when they said.
Improvements
Nothing it was very well executed.
Citroen C3 (2018-20)
Alan
20/06/2019
20/06/2019
10 / 10
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Alan of Camberley, who had a new Citroen C3 Hatchback Special Edition (2018 - 2020) on 20/06/2019
Overall: 10 / 10
Delivery Person Comments
Friendly guy
Overall Comments
Very punctual
Improvements
No comments. Everything was good.
Renault Kadjar (2019-22)
07/06/2019
07/06/2019
10 / 10
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of , who had a new Renault Kadjar Hatchback (2019 - 2022) on 07/06/2019
Overall: 10 / 10
Overall Comments
Great delivery team
Jeep Renegade
Andy
19/06/2019
19/06/2019
8 / 10
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Andy of DONCASTER, who had a new Jeep Renegade Hatchback Special Edition (2018 on) on 19/06/2019
Overall: 8 / 10
Delivery Person Comments
It would have been helpful to know that you wanted a score on body odour as I would have got closer, but nothing was noticeable at a normal distance. The chap was extremely friendly, helpful and patient, He obviously does this all the time and knows the process. He had already written (raining limited inspection of bodywork) on the form without me mentioning it.
Delivery Punctuality Comments
He called the night before to agree a time - suggesting 06:30 :-) We settled on 7am. He was 5 mins early.
Overall Punctuality Comments
He called the night before to agree a time - suggesting 06:30 :-) We settled on 7am. He was 5 mins early.
Cleanliness Comments
Clean and valeted.
Damage Comments
No damage
Dealer Service Comments
I had no contact with the dealer so cannot really provide a score. However I have rated good on the basis that the car was as described, they changed the plate from a NI to a UK one (I don't know what you did to "encourage" this :-), and they haven't asked me for any money yet !!!!
Overall Comments
Not sure where your delivery process starts - if it includes signing the finance docs then I rate Good as these seemed to take slightly longer than I expected. However after that, the process was very good, prompt and simple and faster than I expected.
Delivery Communication Comments
I had no direct contact with the dealer. Contact with yourself and your staff was very good and extremely responsive.
Improvements
difficult to find any improvements - if I had to find something I would suggest that when waiting for a dealer to respond (e.g. finance docs took 4 days) and you are chasing the dealer (which I assume you are doing as I see you've looked in Lingo) then adding a note pro-actively stating "Just to let you know I chased the dealer today and they are still processing the form" would be good as I wouldn't then have to ask "how's it going?" and I'd know you were on the case.
Citroen C5 Aircross
Hayley
17/06/2019
17/06/2019
8 / 10
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Hayley of Dunstable , who had a new Citroen C5 Aircross Hatchback (2018 - 2022) on 17/06/2019
Overall: 8 / 10
Improvements
Called with a time slot at beginning of the day
BMW 3 Series Touring Estate (2017-19)
Ian
17/06/2019
17/06/2019
8 / 10
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Ian of BATH, who had a new BMW 3 Series Touring Special Edition (2017 - 2019) on 17/06/2019
Overall: 8 / 10
Delivery Person Comments
Appreciated a call days earlier to ask if could deliver early.
Delivery Punctuality Comments
Expected 06:30, arrived 07:15. (Problem with delivery truck).
Overall Punctuality Comments
Expected 06:30, arrived 07:15. (Problem with delivery truck).
Cleanliness Comments
Inside good, outside needed a quick wash.
Dealer Service Comments
Took a long time to send out correct documents that needed signing. Had to chase and chase and chase.
Missing Comments
Owner's Handbook for Navigation, Entertainment, Communication. (Should be separate manual).
Suzuki Vitara Estate (2018-24)
Harry
18/06/2019
18/06/2019
8 / 10
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Harry of Darlington, who had a new Suzuki Vitara Estate (2018 - 2024) on 18/06/2019
Overall: 8 / 10
Delivery Person Comments
Pleasant, Polite and informative - took the timne to show me features of the car. Was not in hurry whilst I inspected it.
Delivery Punctuality Comments
Rang the day before to confirm address and my time available. Was waiting for me.
Overall Punctuality Comments
Rang the day before to confirm address and my time available. Was waiting for me.
Cleanliness Comments
Good - Could tell it had been driven 300m to my destination.
Dealer Service Comments
Not much communication from supplying dealer.
Overall Comments
Very happy Driver - Derek - was very polite and friendly.
Delivery Communication Comments
Very good. Delivery date initially confirmed but then bought forward. Delivery Driver rang the day before and confirmed time he would be delivering.
Missing Comments
Driver didn't have a copy of delivery form - but had no issue with me taking a photo on my camera.
Improvements
Not really - My rreference would have been to have it trailered / transportered to me - but wouldn't have wanted to pay for it(!)
Fiat 500 (2015-24)
Caroline
17/06/2019
17/06/2019
6 / 10
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Caroline of Basingstoke, who had a new Fiat 500 Hatchback (2015 - 2024) on 17/06/2019
Overall: 6 / 10
Cleanliness Comments
Was not cleaned inside or out.
Dealer Service Comments
Although communication was good and delivery was punctual, the plates were incorrect.
Overall Comments
Incorrect number plate has meant I cannot drive it yet!
Improvements
Cleaned car inside and out. And of course the lease company could have checked that the car had the correct number plate!!!
Seat Leon (2018-19)
Martin
14/06/2019
14/06/2019
8 / 10
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Martin of Yarm, who had a new Seat Leon Hatchback Special Edition (2018 - 2019) on 14/06/2019
Overall: 8 / 10
Delivery Person Comments
Smelt Lovely
Delivery Punctuality Comments
Delivered as promised
Overall Punctuality Comments
Delivered as promised
Cleanliness Comments
Ok but could be better
Overall Comments
Nice man very friendly
Improvements
Car could have been better inside but only minor moans.
Ford Kuga Estate (2016-19)
Trace
07/06/2019
07/06/2019
8 / 10
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Trace of BARROW-IN-FURNESS, who had a new Ford Kuga Vignale Diesel Estate (2016 - 2019) on 07/06/2019
Overall: 8 / 10
Delivery Person Comments
A pleasant lady. She was helpful. No complaints
Delivery Punctuality Comments
The car arrived within the pre advised time period
Overall Punctuality Comments
The car arrived within the pre advised time period
Cleanliness Comments
The interior was fine. The outside was dirty but it had done a motorway journey. We asked the delivery driver to have it cleaned and she did. Under the bonnet was very dusty, dirty and had sandy substance on it (not the actual engine). I provided photos to the finance company as requested.
Damage Comments
There are a few minor marks which I have reported.
Marks in the rear windscreen
Blemish to the front drivers side paint work
White marks on the rubber seal around the boot
The rear bumper has a scratch
I sent an email with photos on the day of delivery
Overall Comments
The delivery driver phoned me in the morning to give me an approximate delivery time.
Missing Comments
Not as far as I'm aware? There was a large piece of plastic left on the back seat, we aren't sure what it is and the delivery driver didn't know?
Improvements
Make sure the car is clean upon arrival as opposed to the customer asking for it to be cleaned so we could check it over properly for any marks, damage etc.
BMW 3 Series Touring Estate (2017-19)
Steve
12/06/2019
12/06/2019
8 / 10
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Steve of Long Ditton, who had a new BMW 3 Series Touring Special Edition (2017 - 2019) on 12/06/2019
Overall: 8 / 10
Citroen C3 (2018-20)
Simon
11/06/2019
11/06/2019
8 / 10
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Simon of Sutton Coldfield, who had a new Citroen C3 Hatchback Special Edition (2018 - 2020) on 11/06/2019
Overall: 8 / 10
Delivery Person Comments
Car seat & footwell was covered, driver friendly & polite.
Delivery Punctuality Comments
Arrived when he said he would
Overall Punctuality Comments
Arrived when he said he would
Cleanliness Comments
Showroom clean - it was raining heavily so I agreed with driver to skip obligatory car wash (although he didn't quite get my "I'm sure Citroen finance will send me a voucher for a car wash" comment!)
BMW 3 Series Touring Estate (2017-19)
Fiona
10/06/2019
10/06/2019
10 / 10
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Fiona of East Lothian , who had a new BMW 3 Series Touring Special Edition (2017 - 2019) on 10/06/2019
Overall: 10 / 10
Delivery Punctuality Comments
Delivered a day early????
Overall Punctuality Comments
Delivered a day early????
Improvements
Nothing!
Seat Ibiza (2017 - 2021)
Col
07/06/2019
07/06/2019
10 / 10
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Col of Bracknell, who had a new Seat Ibiza Hatchback (2017 - 2021) on 07/06/2019
Overall: 10 / 10
Citroen C3 (2018-20)
Derek
06/06/2019
06/06/2019
8 / 10
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Derek of Dunfermline, who had a new Citroen C3 Hatchback Special Edition (2018 - 2020) on 06/06/2019
Overall: 8 / 10
Delivery Person Comments
Very friendly chatty men
Improvements
Everything was great :)
Citroen Space Tourer Estate (2016-24)
Vince
07/06/2019
07/06/2019
4 / 10
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Vince of Chester Le Street, who had a new Citroen Space Tourer Diesel Estate (2016 - 2024) on 07/06/2019
Overall: 4 / 10
Delivery Punctuality Comments
Asked for a call at least an hour earlier so I could get back from work. Got one with 20 min eta. Luckily I had left work thinking this might happen so got there just in time.
Overall Punctuality Comments
Asked for a call at least an hour earlier so I could get back from work. Got one with 20 min eta. Luckily I had left work thinking this might happen so got there just in time.
Dealer Service Comments
Didn't deliver car on first date given after I had took day off work and communication with lings was bad as I know how efficient lings are with dealing with problems so know it was dealer just not getting back to lings.
Delivery Communication Comments
I only asked for a rough time of eta and the delivery company couldn't provide that and didn't ring in time I asked. Port really as it's a big expensive item so you would think they would work with people in order to be in. I can get a tesco shop in a two hour delivery slot but not a car. Doesn't make sense to me.
Improvements
Lings amazing so attentive.....Dealer dissapointing would be the reason I wouldn't lease a car unless I had lings doing the chasing for me.
Citroen C3 (2018-20)
Denise
06/06/2019
06/06/2019
6 / 10
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Denise of Bicester, who had a new Citroen C3 Hatchback Special Edition (2018 - 2020) on 06/06/2019
Overall: 6 / 10
Delivery Person Comments
I couldn't understand him very well, whilst i didn't expect a full run down of the cars workings, he seemed reluctant to explain anything and wasn't very friendly
Delivery Punctuality Comments
Wasn't given any idea of time the driver did call and unfortunately i missed it, but he left a message saying he was the delivery driver with no estimate of arrival time or info to contact him
Overall Punctuality Comments
Wasn't given any idea of time the driver did call and unfortunately i missed it, but he left a message saying he was the delivery driver with no estimate of arrival time or info to contact him
Cleanliness Comments
i could tell it had been washed and i appreciate it had been driven 140miles but the bird poo on the roof and bonnet did not look recent.Inside was lovely and clean
Damage Comments
looked in great condition
Dealer Service Comments
poor communication and bird poo that looks like it's been there a while is annoying but the car arrived on the correct day in good condition and i love it
Delivery Communication Comments
communication with you and your team was perfect and you tried to get me an eta for delivery. Didn't really receive any communication from dealer. I even ended up trying to find out why a rental car had been delivered to my drive and keys just pushed through my letterbox. Turned out it was for the delivery driver to get home, would have been nice to be told
Improvements
Cleaner exterior, better communication from dealer. You and your team did everything you could and made the whole process painless and even fun at times
Volvo V90 Estate
Bruce
03/06/2019
03/06/2019
8 / 10
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Bruce of Redmarley, Gloucester, who had a new Volvo V90 Estate (2020 on) on 03/06/2019
Overall: 8 / 10
Delivery Person Comments
Thanks Roy from Volvo Brum.
Delivery Punctuality Comments
AM delivery, arrived at 1315.
Overall Punctuality Comments
AM delivery, arrived at 1315.
Cleanliness Comments
Outside condition commensurate with 90 miles of driving in the rain!
Overall Comments
Told an AM delivery but turned up at 1315 :-( though Roy from Volvo Brum very helpful with instructions/knowedge etc.
Improvements
Apart from hanging around all morning (and not working/being more useful) the delivery went well.
Volkswagen Arteon (2020-24)
Matty
05/06/2019
05/06/2019
6 / 10
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Matty of Catterick Garrison , who had a new VW Arteon Diesel Fastback (2020 - 2024) on 05/06/2019
Overall: 6 / 10
Delivery Punctuality Comments
No eta so difficult to judge
Overall Punctuality Comments
No eta so difficult to judge
Overall Comments
No ETA given
Improvements
An ETA from supplying garage
Skoda Octavia (2017-20)
Brian
04/06/2019
04/06/2019
10 / 10
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Brian of Edinburgh, who had a new Skoda Octavia Hatchback (2017 - 2020) on 04/06/2019
Overall: 10 / 10
Delivery Person Comments
Very pleasant.
Delivery Punctuality Comments
Delivered in line with the expected window.
Overall Punctuality Comments
Delivered in line with the expected window.
Overall Comments
Delivered within the estimated time window.
Missing Comments
As above Warrant Book and Delivery Form
Improvements
I wasn't given a Delivery Form or asked to sign for the car upon delivery and no Warranty Book provided.
Nissan Qashqai (2017-20)
Clare
30/11/2018
30/11/2018
10 / 10
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Clare of SHEFFIELD, who had a new Nissan Qashqai Diesel Hatchback (2017 - 2020) on 30/11/2018
Overall: 10 / 10
Volvo XC40 Estate (2020-24)
31/05/2019
31/05/2019
10 / 10
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of , who had a new Volvo XC40 Estate (2020 - 2024) on 31/05/2019
Overall: 10 / 10
Volkswagen Tiguan Estate
Deb
28/11/2018
28/11/2018
8 / 10
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Deb of Bebington, who had a new VW Tiguan Diesel Estate (2016 on) on 28/11/2018
Overall: 8 / 10
Seat Leon (2018-19)
Christine
29/05/2019
29/05/2019
4 / 10
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Christine of London, who had a new Seat Leon Hatchback Special Edition (2018 - 2019) on 29/05/2019
Overall: 4 / 10
Delivery Punctuality Comments
Delivery time of 17:00 but arrived at 19:10
Overall Punctuality Comments
Delivery time of 17:00 but arrived at 19:10
Dealer Service Comments
No contact with supplying dealer
Delivery Communication Comments
Ling good communication but delivery man poor
Improvements
more accurate estimated time of delivery
Abarth 595 Hatchback (2016-24)
Drailton
01/06/2019
01/06/2019
8 / 10
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Drailton of Crowborough, who had a new Abarth 595 Hatchback (2016 - 2024) on 01/06/2019
Overall: 8 / 10
Delivery Person Comments
Can’t comment on his body odour, as I like to respect other people’s personal space... On a scale from 0-10, 10 - Delivery agent was very friendly and professional, kept me informed about delivery time via texts and was happy for me to fully inspect the car before signing delivery note.
Delivery Punctuality Comments
Very punctual. Delivery agent texted me in the morning to let me know what time delivery was planned for and the again to let me know he was on his way.
Overall Punctuality Comments
Very punctual. Delivery agent texted me in the morning to let me know what time delivery was planned for and the again to let me know he was on his way.
Cleanliness Comments
Car was very clean
Damage Comments
Fully inspected car before signing delivery note. No damages to car.
Dealer Service Comments
O have not personally dealt with dealer, but car was delivered as ordered.
Overall Comments
Good communication from LingsCar.com and Transporter company.
Delivery Communication Comments
Great communication; Ling and Guy have kept me updated throughout the whole delivery process and always chasing dealership for updates.
Missing Comments
Nothing missing.
Improvements
No improvement needed, great communication, professional and friendly approach from both LingsCar.com and Transporter.
Kia Sportage Estate (2018-21)
Frank
30/05/2019
30/05/2019
8 / 10
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Frank of Saltcoats, who had a new Kia Sportage Diesel Estate (2018 - 2021) on 30/05/2019
Overall: 8 / 10
Delivery Punctuality Comments
Said he would be there about 6pm and turned up at 4.30pm so pleased that he arrived earlier than planned.
Overall Punctuality Comments
Said he would be there about 6pm and turned up at 4.30pm so pleased that he arrived earlier than planned.
Cleanliness Comments
The car had a few mud patches on it as it had been raining but a quick blast with the garden hose and it was fine.
Missing Comments
Don't know if they are included (they were on my 2012 kia) but there were no mats. I have since ordered some but just in case they try and stiff me for mats when I hand it back.
Improvements
Nothing!
Citroen C3 (2018-20)
Krista
23/05/2019
23/05/2019
8 / 10
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Krista of Greenhithe, who had a new Citroen C3 Hatchback Special Edition (2018 - 2020) on 23/05/2019
Overall: 8 / 10
Delivery Person Comments
Deleivery person was very helpful.
Delivery Punctuality Comments
Arrived early in the morning.
Overall Punctuality Comments
Arrived early in the morning.
Cleanliness Comments
Car was quite dirty, hard to see the bodywork properly for any possible damage etc.
Damage Comments
Not that we are aware of, just dirt.
Overall Comments
Car arrived early in the day on the date given.
Improvements
Very pleased with the delivery and overall experience. Just the condition of the car wasn't ideal.
Seat Arona
Gill
29/05/2019
29/05/2019
8 / 10
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Gill of Malton, who had a new Seat Arona Hatchback (2017 - 2021) on 29/05/2019
Overall: 8 / 10
Seat Ibiza (2017 - 2021)
Drew
30/05/2019
30/05/2019
4 / 10
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Drew of Liverpool, who had a new Seat Ibiza Hatchback (2017 - 2021) on 30/05/2019
Overall: 4 / 10
Delivery Person Comments
No complaints
Dealer Service Comments
Poor service for the reasons outlined above, although the dealer have offered a free service in a year's time and arranged a hire car once the problem was identified
Overall Comments
Initial delivery date not honoured, delivery driver turned away from the garage due to car being at incorrect location. The supplying garage then did not inform me of the problem and it wasnt until I phoned the driver that the problem emerged, several hours later when the car hadn't turned up as expected.
Delivery Communication Comments
Excellent communication with the lingscars team via lingo at all times, communication with the dealer was poor. No attempt made by the dealer to inform me that the car wasnt going to be delivered and initially told that it was a paperwork problem, rather than the car being at a completely different location
Improvements
Better communication from the dealer if there is a problem with delivery, had I been told that the car wasnt coming i could have gone into work and not wasted a day of annual leave
Audi A5 Coupe (2020-24)
Mark
30/05/2019
30/05/2019
8 / 10
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Mark of East KIlbride, who had a new Audi A5 Coupe (2020 - 2024) on 30/05/2019
Overall: 8 / 10
Delivery Person Comments
no concerns and called in advance
Delivery Punctuality Comments
no issues
Overall Punctuality Comments
no issues
Cleanliness Comments
delivered on a transporter so as clean as could be on a horrible rainy day
Overall Comments
no issues
Improvements
no suggestions, everything was great
Fiat 500 (2015-24)
John
29/05/2019
29/05/2019
8 / 10
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John of Swansea, who had a new Fiat 500 Hatchback (2015 - 2024) on 29/05/2019
Overall: 8 / 10
Delivery Person Comments
No body odour. V pleasnt guy.
Delivery Punctuality Comments
See above.
Overall Punctuality Comments
See above.
Dealer Service Comments
OK so far!
Overall Comments
I missed the phone call (my fault) from the delivery man saying when he would come. A text would probably have been worth doing as well.
Delivery Communication Comments
I missed phone call (my fault) from driver when he was 2h away. A text would probably have been better actually. Communication with you at 16:45 on the day was v good and all sorted out no problem.
Missing Comments
I signed delivery form but I have not got a copy of the signed one.
Improvements
All went well really.
Citroen C3 Aircross
Dave
28/05/2019
28/05/2019
6 / 10
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Dave of Brighton, who had a new Citroen C3 Aircross Special Edition (2018 - 2021) on 28/05/2019
Overall: 6 / 10
Cleanliness Comments
Rain stained, as if it had been left around for quite some time. Interior was fine though.
Dealer Service Comments
Difficult to say really, all they have done for me so far is deliver the car, you guys have done the rest.
Missing Comments
We couldn't find the aerial, after a tip from yourselves I found it the next day in the door compartment.
Improvements
It would have been nice to have a go through with the controls and info system but I felt that the delivery guy wasn't too keen or that knowledgeable about it, and he did have someone picking him up and had to keep a look out for him.
Honda Jazz
Lou
29/05/2019
29/05/2019
10 / 10
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Lou of Leeds, who had a new Honda Jazz Hatchback (2020 - 2023) on 29/05/2019
Overall: 10 / 10
Missing Comments
Car mats - not sure if was supposed to include though!
Improvements
Nothing - arrived promptly on morning with no issues
Citroen Space Tourer Estate (2016-24)
Nath
28/05/2019
28/05/2019
6 / 10
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Nath of Aspley Guise, who had a new Citroen Space Tourer Diesel Estate (2016 - 2024) on 28/05/2019
Overall: 6 / 10
Delivery Person Comments
Didn't really speak Englsih, questioned a scratch I found and said it wasn't a scratch. It actually was as you could feel the scratch with your nail.
Delivery Punctuality Comments
I didn't receive a phone call prior.to delivery however he did have the wrong phone number. (Old number from previous records so may have been my fault not to update)
Overall Punctuality Comments
I didn't receive a phone call prior.to delivery however he did have the wrong phone number. (Old number from previous records so may have been my fault not to update)
Damage Comments
Small scratch, however this was noted on the paper work
Volkswagen Golf Mk7
Tara
28/05/2019
28/05/2019
10 / 10
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Tara of Egham, Surrey, who had a new VW Golf Hatchback (2017 - 2020) on 28/05/2019
Overall: 10 / 10
Mini Clubman Estate (2019-24)
21/05/2019
21/05/2019
8 / 10
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of , who had a new Mini Clubman Estate (2019 - 2024) on 21/05/2019
Overall: 8 / 10
Mercedes A Class (2020-22)
Alan
28/05/2019
28/05/2019
8 / 10
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Alan of Blyth, who had a new Mercedes A Class Hatchback Special Editions (2020 - 2022) on 28/05/2019
Overall: 8 / 10
Cleanliness Comments
Arrived in the rain so not too clean outside,British weather grrr!
Damage Comments
Arrived in the rain so cannot tell yet
Dealer Service Comments
First delivery date and very specific delivery time was ignored. And they decided to try and deliver anyway.wasted a 1/2 days holiday and wouldn't accommodate a bank holiday Monday .most show rooms are open so massive fail there!
Missing Comments
Full tank of fuel.
Improvements
Delivered in a timescale suitable to a working persons busy schedule
Volvo XC60 Estate
Peter
24/05/2019
24/05/2019
10 / 10
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Peter of Southport, who had a new Volvo XC60 Diesel Estate (2017 on) on 24/05/2019
Overall: 10 / 10
Delivery Person Comments
St was very chirpy. He delivered my other car 12 months ago. He set up my phone and was very pleasant throughout. I didn't get too close so cannot comment on his body odour or eau du cologne
Delivery Punctuality Comments
Arrived when expected
Overall Punctuality Comments
Arrived when expected
Cleanliness Comments
spotless considering he had driven from Exeter
Overall Comments
Delivery was when expected. The driver Stu, telephoned ahead
Improvements
Nothing, it was perfect
Peugeot 3008 (2020-24)
Mandy
24/05/2019
24/05/2019
8 / 10
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Mandy of Stanford Le Hope, who had a new Peugeot 3008 Estate (2020 - 2024) on 24/05/2019
Overall: 8 / 10
Damage Comments
Am certain the wasn't but the car was too dirty to visualise properly
Overall Comments
No issues with the timing or the delivery guy. The car was delivered dirty/dusty.
Improvements
Made sure car was clean.
Skoda Kodiaq Estate
Joe
23/05/2019
23/05/2019
4 / 10
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Joe of , who had a new Skoda Kodiaq Diesel Estate (2017 on) on 23/05/2019
Overall: 4 / 10
Delivery Person Comments
He was friendly and was good to deal with.
Delivery Punctuality Comments
Yes on the day the delivery was on time.
Overall Punctuality Comments
Yes on the day the delivery was on time.
Cleanliness Comments
The car was driven to my home address, so although clean it wasnt perfect for a brand new car and had insect Mark's (which the driver did clean) and the alloys had break dust Mark's on them.
Dealer Service Comments
The whole experience was poor, a really poor start to a new relationship.
Overall Comments
The delivery was cancelled initially and was rescheduled, the planning was poor.
Delivery Communication Comments
Communication with you was fine but I had to called bca to be told the car wasnt being delivered, which should have been the other way round as they had my number.
Improvements
You could have done nothing as it wasnt in your hands. But the dealer could do it all a lot better with the customer in mind.
BMW 3 Series Touring Estate (2017-19)
Paul
23/05/2019
23/05/2019
8 / 10
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Paul of Wootton, who had a new BMW 3 Series Touring Special Edition (2017 - 2019) on 23/05/2019
Overall: 8 / 10
Delivery Person Comments
really professional and smelled like fresh cut flowers ;-)
Delivery Punctuality Comments
phoned the day before to arrange a time and it arrived 2minutes after... very good!
Overall Punctuality Comments
phoned the day before to arrange a time and it arrived 2minutes after... very good!
Cleanliness Comments
apart from some water marks the car was immaculate
Overall Comments
Delivery man was really good very professional
Improvements
Delivery was really good.... left a great last impression.
Mercedes E Class (2020-23)
Natalie
23/05/2019
23/05/2019
8 / 10
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Natalie of Stanmore, who had a new Mercedes E Class Diesel Cabriolet (2020 - 2023) on 23/05/2019
Overall: 8 / 10
Missing Comments
only thing was no copy of delivery form I signed
Improvements
didn't realise they could have put the personal plate on for me, will do this next time.
Skoda Karoq Estate
Bryan
21/05/2019
21/05/2019
8 / 10
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Bryan of Ashurst, who had a new Skoda Karoq Estate (2017 on) on 21/05/2019
Overall: 8 / 10
Delivery Punctuality Comments
Car arrived at 1430 , didn’t receive any estimate of delivery time until a hour before , perhaps a call in the morning to say we are 4 hours away and just leaving would have been a good idea
Overall Punctuality Comments
Car arrived at 1430 , didn’t receive any estimate of delivery time until a hour before , perhaps a call in the morning to say we are 4 hours away and just leaving would have been a good idea
Delivery Communication Comments
See above re delivery time , not a Ling problem a dealer one
Improvements
See communications
Volvo S90 Saloon
J
20/05/2019
20/05/2019
8 / 10
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J of Poynton, who had a new Volvo S90 Saloon (2020 on) on 20/05/2019
Overall: 8 / 10
Dealer Service Comments
The delivery date was changed lots of times and delayed by more than 3 months from the original quote.
Land Rover Discovery Sport Station Wagon
Jay
21/05/2019
21/05/2019
10 / 10
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Jay of Wirral, who had a new Land Rover Discovery Sport Diesel Sw (2015 on) on 21/05/2019
Overall: 10 / 10
Volkswagen Golf Mk7
Duncan
20/05/2019
20/05/2019
10 / 10
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Duncan of Edinburgh, who had a new VW Golf Hatchback (2017 - 2020) on 20/05/2019
Overall: 10 / 10
Delivery Person Comments
The delivery driver was polite, professional and friendly - can't fault him at all.
Delivery Punctuality Comments
Yes, in fact I spoke to the delivery driver the day before arrival and we agreed to set it up for 8am, and he was sitting outside at 7.30am.
Overall Punctuality Comments
Yes, in fact I spoke to the delivery driver the day before arrival and we agreed to set it up for 8am, and he was sitting outside at 7.30am.
Cleanliness Comments
It had just been through the jet wash, it was immaculate.
Overall Comments
Everything went very smoothly!
Improvements
It would be useful to know the reg plate for the purposes of arranging insurance (I know it's not available until very late), but in fairness, I could have just asked the delivery driver that when he called me the day before (he would presumably have been able to tell me, since he was preparing to drive the car up). Maybe prompt the drivers to mention this when they call? That's a minor point though, I am very happy with the whole experience.
DS DS3
Louise
20/05/2019
20/05/2019
8 / 10
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Louise of London, who had a new DS DS3 Hatchback Special Edition (2016 - 2019) on 20/05/2019
Overall: 8 / 10
Cleanliness Comments
The car has birds muck on the passenger window and had not been cleaned either inside or out after being sat in a compound for a long time which is disappointing!!
Dealer Service Comments
have not had any contact with the dealer yet
Overall Comments
very quick and I received a courtesy call 1 hr before delivery
Nissan Qashqai (2017-21)
Helen
17/05/2019
17/05/2019
8 / 10
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Helen of ST. AUSTELL, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 17/05/2019
Overall: 8 / 10
Audi TT Convertible
Dave
17/05/2019
17/05/2019
8 / 10
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Dave of , who had a new Audi TT Roadster (2018 - 2023) on 17/05/2019
Overall: 8 / 10
Delivery Punctuality Comments
told AM and did not come till 4pm. Not end of the world....
Overall Punctuality Comments
told AM and did not come till 4pm. Not end of the world....
Improvements
nothing, while experience as usual is great, am a returning customer and will continue to be !!!
Skoda Octavia Estate (2017-20)
Ugwu
10/05/2019
10/05/2019
8 / 10
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Ugwu of Raunds, who had a new Skoda Octavia Estate (2017 - 2020) on 10/05/2019
Overall: 8 / 10
Volkswagen Golf
Matt
16/05/2019
16/05/2019
10 / 10
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Matt of Grimsby, who had a new VW Golf Diesel Hatchback (2017 on) on 16/05/2019
Overall: 10 / 10
Skoda Octavia (2017-20)
J
13/05/2019
13/05/2019
8 / 10
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J of Renfrew, who had a new Skoda Octavia Hatchback (2017 - 2020) on 13/05/2019
Overall: 8 / 10
Fiat 500 (2015-24)
Cheryl
13/05/2019
13/05/2019
8 / 10
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Cheryl of Ilminster, who had a new Fiat 500 Hatchback (2015 - 2024) on 13/05/2019
Overall: 8 / 10
Citroen C3 Aircross
Nikki
09/05/2019
09/05/2019
8 / 10
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Nikki of Norwich, who had a new Citroen C3 Aircross Special Edition (2018 - 2021) on 09/05/2019
Overall: 8 / 10
Missing Comments
Never done this before, so not sure if anything was missing x
Volvo XC90 Estate
Harry
13/05/2019
13/05/2019
10 / 10
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Harry of Leatherhead, who had a new Volvo XC90 Diesel Estate (2015 on) on 13/05/2019
Overall: 10 / 10
Delivery Person Comments
Rod who delivered the vehicle was very helpful and easy to get on with. Great guy.
Delivery Punctuality Comments
Delivery was delayed a little, however Rod kept me informed of the situation throughout the delivery process.
Wonderful service.
Overall Punctuality Comments
Delivery was delayed a little, however Rod kept me informed of the situation throughout the delivery process.
Wonderful service.
Overall Comments
The whole delivery process was swift and efficient
Honda Jazz
Rohan
13/05/2019
13/05/2019
6 / 10
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Rohan of Berkshire , who had a new Honda Jazz Hatchback (2020 - 2023) on 13/05/2019
Overall: 6 / 10
Delivery Person Comments
Cameron was a nice chap as mentioned above. Friendly guy, chilled, nice person, top marks
Delivery Punctuality Comments
On time - i received a phone call about half hour beforehand and car arrived on time
Overall Punctuality Comments
On time - i received a phone call about half hour beforehand and car arrived on time
Cleanliness Comments
As detailed above. Clean inside, but covered in bird poop outside. As soon as I had sorted the insurance I took it up the road to the local car wash, I should have taken pictures it was in a truly disgusting state. Cameron did apologise, but that's meaningless - i didnt want an apology, i wanted a clean car!
Dealer Service Comments
Good Cameron, Bad Dealer
Overall Comments
Firstly, the delivery driver was very good. Cameron was a very nice chap who explained things to me well and took me through the paperwork. Top marks to Cameron. The car however was VERY poorly presented - it was covered in bird poop, which is not acceptable - the dealership clearly coudn't give a damn about how that part of the delivery experience would impact what I think of them. The car itself was clean inside however, but first impressions and all that ...
Delivery Communication Comments
Would have been nice to have more notice of car reg and £value to give me more time to shop around for insurance quotes
Improvements
Clean the car properly
Volkswagen Golf Mk7
Gav
10/05/2019
10/05/2019
8 / 10
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Gav of Maidenhead, who had a new VW Golf Hatchback (2017 - 2020) on 10/05/2019
Overall: 8 / 10
Delivery Person Comments
N/A - Self collected.
Delivery Punctuality Comments
N/A - Self collected.
Overall Punctuality Comments
N/A - Self collected.
Cleanliness Comments
Car was clean when collected
Overall Comments
N/A - Self collected.
Improvements
N/A - Self collected.
Volkswagen Tiguan Estate
07/05/2019
07/05/2019
4 / 10
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of , who had a new VW Tiguan Diesel Estate (2016 on) on 07/05/2019
Overall: 4 / 10
Delivery Punctuality Comments
Had to wait over an hour for them to correct the number plate issue
Overall Punctuality Comments
Had to wait over an hour for them to correct the number plate issue
Dealer Service Comments
Swansway admitted the car was ready on Friday..
Overall Comments
The car had the wrong registration plate on it
Missing Comments
My free bottle of champagne and the keys to the standby tesla..
Improvements
Handover on the day I wanted.. Sack the idiot who cannot spell making number plates, or maybe just make them print the number plate in a bigger size on the sheet of paper they work from (I saw the sheet and the print size was stupidly small for such a vital detail).
Skoda Karoq Estate
Dawn
10/05/2019
10/05/2019
10 / 10
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Dawn of Crewe, who had a new Skoda Karoq Estate (2017 on) on 10/05/2019
Overall: 10 / 10
Overall Comments
Everything as expected
DS DS3
Hannah
07/05/2019
07/05/2019
8 / 10
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Hannah of Eye, who had a new DS DS3 Hatchback Special Edition (2016 - 2019) on 07/05/2019
Overall: 8 / 10
Delivery Person Comments
The delivery person was very pleasant but didn't really explain the delivery form or what the car had/didn't have. As it was my first time getting a car this way, it would've been helpful if he had explained the process and form. He just gave me the form and that was it, didn't even hand me the keys and I had to ask where they were!
Missing Comments
No car mats
Improvements
Delivery person could've have explained the form and process better.
Volvo S90 Saloon
Rob
10/05/2019
10/05/2019
8 / 10
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Rob of London, who had a new Volvo S90 Diesel Saloon (2016 on) on 10/05/2019
Overall: 8 / 10
Cleanliness Comments
Driver offered to and took car to car wash to clean outside of car so as to allow proper inspection
Dealer Service Comments
outside cleanliness of car
Improvements
make sure car is spotlessly clean before delivery and customer inspection
Kia Stinger (2018-23)
Neill
09/05/2019
09/05/2019
6 / 10
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Neill of Basingstoke, who had a new Kia Stinger Gran Turismo (2018 - 2023) on 09/05/2019
Overall: 6 / 10
Cleanliness Comments
The car was very dirty, still has lots of plastic protective covers inside and out so hadn't been inspected properly. I had to spend a couple of hours removing the covers, pulling out bits of string and cleaning the outside
Dealer Service Comments
Cleanliness and preparation of the car
Improvements
Cleaned it before delivery!
Skoda Karoq Estate
Jamie
10/05/2019
10/05/2019
8 / 10
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Jamie of Newcastle upon Tyne, who had a new Skoda Karoq Estate (2017 - 2021) on 10/05/2019
Overall: 8 / 10
Delivery Punctuality Comments
delivered at exactly the time stated in phone call night before
Overall Punctuality Comments
delivered at exactly the time stated in phone call night before
Cleanliness Comments
Some car mats would have been nice!
Citroen C3 Aircross
Aaron
07/05/2019
07/05/2019
4 / 10
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Aaron of Jarrow, who had a new Citroen C3 Aircross Special Edition (2018 - 2021) on 07/05/2019
Overall: 4 / 10
Delivery Punctuality Comments
1.3 hours later then he informed me
Overall Punctuality Comments
1.3 hours later then he informed me
Overall Comments
The guy arrived an hour and a half later then the time he stated and then when I said I needed to go pick my kids up from school and take them to Newcastle, he wanted to get in the car with me and my kids and be driven to Middlesbrough or Sunderland!
Delivery Communication Comments
I was told from you that it was coming Tuesday. Then I get a call the Friday before saying it on it's way. Then I change my car insurance over for £45. Then you tell me they cancelled delivery
Improvements
Think my comments will inform you what can be done better
Ford Focus Estate (2018-22)
Jon
10/05/2019
10/05/2019
6 / 10
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Jon of Loughborough, who had a new Ford Focus Diesel Estate (2018 - 2022) on 10/05/2019
Overall: 6 / 10
Improvements
I acknowledge that the car had been driven 168 miles to get to me and we have no control of the weather. There are many places near to where I live where the car could of been cleaned. You have seen the photographs that I took upon delivery. I have just paid £40 to have the car fully valeted and polished. It now looks like it should of done when I recieved it!
Kia Sorento (2020-24)
10/05/2019
10/05/2019
8 / 10
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of , who had a new Kia Sorento Diesel Station Wagon (2020 - 2024) on 10/05/2019
Overall: 8 / 10
Delivery Person Comments
Very good
Delivery Punctuality Comments
Very good
Overall Punctuality Comments
Very good
Cleanliness Comments
Good, although car was dirty outside due to the weather, not sure what you can do about this
Damage Comments
Back seats have creases in not sure why
Overall Comments
Very good
Seat Leon Estate (2016-19)
James
10/05/2019
10/05/2019
10 / 10
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James of Manchester, who had a new Seat Leon Diesel Sport Tourer (2016 - 2019) on 10/05/2019
Overall: 10 / 10
Missing Comments
Service manual not present but not sure if it has one
Volkswagen Tiguan Allspace Estate
Billy
10/05/2019
10/05/2019
8 / 10
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Billy of Goole, who had a new VW Tiguan Allspace Diesel Estate (2018 on) on 10/05/2019
Overall: 8 / 10
Missing Comments
Warranty book but not sure I should have one. I’ve got the handbook and the guides for the infotainment.
Improvements
It was all very good
Mini Convertible
Will
09/05/2019
09/05/2019
8 / 10
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Will of Bristol, who had a new Mini Convertible (2016 - 2021) on 09/05/2019
Overall: 8 / 10
Improvements
Explained the car features a bit like how to start it!!
Skoda Kodiaq Estate (2017-21)
Paul
07/05/2019
07/05/2019
10 / 10
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Paul of Derby, who had a new Skoda Kodiaq Estate (2017 - 2021) on 07/05/2019
Overall: 10 / 10
Honda Jazz
Ben
26/04/2019
26/04/2019
8 / 10
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Ben of Northumberland, who had a new Honda Jazz Hatchback (2020 - 2023) on 26/04/2019
Overall: 8 / 10
Mini Convertible
Cazzie
02/05/2019
02/05/2019
10 / 10
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Cazzie of Harrogate, who had a new Mini Convertible (2016 - 2021) on 02/05/2019
Overall: 10 / 10
Volkswagen Tiguan Allspace Estate (2018-21)
Russell
03/05/2019
03/05/2019
8 / 10
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Russell of Fareham, who had a new VW Tiguan Allspace Estate (2018 - 2021) on 03/05/2019
Overall: 8 / 10
Cleanliness Comments
Outside of car was a bit dirty from delivery journey. Driver did apologise for this and said he'd tried to find a jet wash, but what with it being delivered at 0715, he couldn't find any that were open.
Overall Comments
Delivery agent rung the night before with an ETA for the next morning. He arrived when he said he would.
Missing Comments
I don't believe VW's come with a service record book any more.
Regarding warranty book, the handbook says "details of warranty conditions and the warranty period can be found in your sales contract. I obviously don't have a sales contract. Maybe warranty conditions are in the lease contract?
Improvements
Nothing
Skoda Octavia Estate (2017-20)
Hugh
02/05/2019
02/05/2019
10 / 10
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Hugh of Newcastle, who had a new Skoda Octavia Estate (2017 - 2020) on 02/05/2019
Overall: 10 / 10
Delivery Person Comments
Kyle was great - contacted me the day before to check best delivery time and again, 30 minutes before arrival.
Delivery Punctuality Comments
Excellent - 7:20am
Overall Punctuality Comments
Excellent - 7:20am
Missing Comments
No floor mats but apparently that is normal after checking with you.
Improvements
Nothing - was great.
Land Rover RR Velar Estate (2017-23)
03/05/2019
03/05/2019
8 / 10
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of , who had a new Land Rover Range Rover Velar Diesel Estate (2017 - 2023) on 03/05/2019
Overall: 8 / 10
Cleanliness Comments
Was dirty outside. Driver explained that it came off the transporter like that. He did say he would take it to a car wash for me but his lorry couldn’t be left where he parked
Seat Arona (2017-20)
Becky
02/05/2019
02/05/2019
10 / 10
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Becky of Warrington, who had a new Seat Arona Diesel Hatchback (2017 - 2020) on 02/05/2019
Overall: 10 / 10
Ford Kuga Estate
Andrew
30/04/2019
30/04/2019
8 / 10
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Andrew of Torrance , who had a new Ford Kuga Diesel Estate (2016 on) on 30/04/2019
Overall: 8 / 10
Improvements
Nothing
Audi A4 Saloon
Kenny
15/04/2019
15/04/2019
8 / 10
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Kenny of Dundee, who had a new Audi A4 Saloon on 15/04/2019
Overall: 8 / 10
Fiat 500 (2015-24)
Mandy
30/04/2019
30/04/2019
8 / 10
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Mandy of Stanford Le Hope, who had a new Fiat 500 Hatchback (2015 - 2024) on 30/04/2019
Overall: 8 / 10
Delivery Person Comments
The man was so nice and patient while my dad and I done our checks as he showed us around the car
Cleanliness Comments
The car was a little dirty on the outside which I totally understand as we do live in UK but the inside had a bit of dirt on the steering wheel and floor in drivers side but managed to clean it off
Overall Comments
The man was very nice and let me do all my checks before going over everything with me
Delivery Communication Comments
Always updates me on the process and when I asked questions I had replies soon after
Improvements
I think everything was done perfectly as I had the car at 12 and was able to start using my new car that day
Volvo V40 (2012-19)
Colin
29/04/2019
29/04/2019
6 / 10
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Colin of Ashford, who had a new Volvo V40 Hatchback (2012 - 2019) on 29/04/2019
Overall: 6 / 10
Delivery Person Comments
He was a nice guy
Delivery Punctuality Comments
A couple of hours late
Overall Punctuality Comments
A couple of hours late
Cleanliness Comments
Very nice and clean
Damage Comments
No visible damage to the car
Overall Comments
Very little information about the car, it was a couple of hours late but the driver did phone and let me know.
Improvements
The delivery driver could have had more information regarding the car
Honda Jazz
Colin
30/04/2019
30/04/2019
8 / 10
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Colin of Benson, who had a new Honda Jazz Hatchback (2020 - 2023) on 30/04/2019
Overall: 8 / 10
Delivery Person Comments
Very good and helpful schedu
Delivery Punctuality Comments
Scheduled 11am. Arrived 11.10. Okver
Overall Punctuality Comments
Scheduled 11am. Arrived 11.10. Okver
Cleanliness Comments
Very good
Damage Comments
Ok small problem with front number plate
Overall Comments
Very good
Honda Jazz
Colin
30/04/2019
30/04/2019
8 / 10
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Colin of Benson, who had a new Honda Jazz Hatchback (2020 - 2023) on 30/04/2019
Overall: 8 / 10
Delivery Person Comments
Very good and helpful schedu
Delivery Punctuality Comments
Scheduled 11am. Arrived 11.10. Okver
Overall Punctuality Comments
Scheduled 11am. Arrived 11.10. Okver
Cleanliness Comments
Very good
Damage Comments
Ok small problem with front number plate
Overall Comments
Very good
Land Rover Discovery Sport Station Wagon
David
30/04/2019
30/04/2019
8 / 10
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David of Hebburn, who had a new Land Rover Discovery Sport Diesel Sw (2015 on) on 30/04/2019
Overall: 8 / 10
Delivery Punctuality Comments
Got a phone call from driver telling me when he would arrive.....arrived on time
Overall Punctuality Comments
Got a phone call from driver telling me when he would arrive.....arrived on time
Cleanliness Comments
Driver said he had to wash the vehicle, when he collected it.
Missing Comments
No car mats ?
Volkswagen Tiguan Allspace Estate (2018-21)
Patrick
24/04/2019
24/04/2019
8 / 10
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Patrick of Herne Bay, who had a new VW Tiguan Allspace Estate (2018 - 2021) on 24/04/2019
Overall: 8 / 10
Cleanliness Comments
Paul was excellent
Improvements
less miles on the clock
Skoda Karoq Estate
Kimbo
24/04/2019
24/04/2019
10 / 10
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Kimbo of WESTBURY, who had a new Skoda Karoq Estate (2017 on) on 24/04/2019
Overall: 10 / 10
Improvements
Nothing. Like clockwork.
Citroen C3 Aircross
Peter
01/04/2019
01/04/2019
8 / 10
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Peter of Lochgilphead, who had a new Citroen C3 Aircross Special Edition (2018 - 2021) on 01/04/2019
Overall: 8 / 10
Nissan Juke Pre-current (2014-20)
Pip
24/04/2019
24/04/2019
8 / 10
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Pip of Bolton, who had a new Nissan Juke Hatchback (2014 - 2020) on 24/04/2019
Overall: 8 / 10
Improvements
It would have helped to have the name of the dealer in advance so I could have advised them that an emergency would preclude me from taking delivery in person, but my son would be at home, ready for the new car. Ultimately I had to dash home in the middle of an emergency meeting regarding my severely disabled son, to take delivery, which made life a bit difficult to say the least!
Mercedes GLC Estate
Nas
24/04/2019
24/04/2019
10 / 10
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Nas of Enfield, who had a new Mercedes GLC Estate Special Edition (2018 on) on 24/04/2019
Overall: 10 / 10
Delivery Person Comments
As stated above Ron was lovely and very pleasant.
Delivery Punctuality Comments
Ron kept me informed of his ETA at every stage and did what he said he was going to do so very honest and reliable true to his word
Overall Punctuality Comments
Ron kept me informed of his ETA at every stage and did what he said he was going to do so very honest and reliable true to his word
Cleanliness Comments
Clean as could be expected considering it was a long drive down to Enfield
Damage Comments
None at all
Dealer Service Comments
No issues
Overall Comments
The delivery went very smoothly. Ron was a lovely gentleman that explained things perfectly.
Delivery Communication Comments
Absolutely wonderful very responsiveness and clear emails nothing I couldn't understand and used plain simple english
Improvements
No comments
Nissan Juke Pre-current (2014-20)
Lisa
23/04/2019
23/04/2019
8 / 10
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Lisa of Gateshead, who had a new Nissan Juke Hatchback (2014 - 2020) on 23/04/2019
Overall: 8 / 10
Ford Kuga Estate (2016-19)
Peter
23/04/2019
23/04/2019
8 / 10
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Peter of , who had a new Ford Kuga Vignale Diesel Estate (2016 - 2019) on 23/04/2019
Overall: 8 / 10
Improvements
The screw was loose on the number plate but this wasn’t a problem as was easily fixed
BMW 4 Series Gran Coupe (2014-20)
Andrew
18/04/2019
18/04/2019
10 / 10
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Andrew of Cawthorne, who had a new BMW 4 Series Gran Coupe (2014 - 2020) on 18/04/2019
Overall: 10 / 10
Overall Comments
Service from the delivery persons was excellent. Very professional and courteous
Volkswagen Touran Estate
Robin
16/04/2019
16/04/2019
8 / 10
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Robin of Oxford, who had a new VW Touran Diesel Estate (2015 on) on 16/04/2019
Overall: 8 / 10
Overall Comments
Could have been cleaner inside - timing and call en route as promised which was great
Missing Comments
Warranty and log book apparently 'on line'
Volvo S90 Saloon
Brian
18/04/2019
18/04/2019
10 / 10
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Brian of Nottingham , who had a new Volvo S90 Saloon (2020 on) on 18/04/2019
Overall: 10 / 10
Delivery Communication Comments
call a few days before delivery to confirm time.
Improvements
All very smooth once the final day was confirmed.
Nissan Juke Pre-current (2014-20)
Vicky
11/04/2019
11/04/2019
8 / 10
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Vicky of Blyth, who had a new Nissan Juke Hatchback (2014 - 2020) on 11/04/2019
Overall: 8 / 10
Missing Comments
Mats
Peugeot 3008 Estate
Denny
17/04/2019
17/04/2019
6 / 10
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Denny of Blackburn, who had a new Peugeot 3008 Diesel Estate (2016 on) on 17/04/2019
Overall: 6 / 10
Delivery Person Comments
No issues, driver rang me in morning and gave me time etc. Overall polite and appropriate when communicating.
Delivery Punctuality Comments
Yes arrived on day expected and more importantly on time.
Overall Punctuality Comments
Yes arrived on day expected and more importantly on time.
Cleanliness Comments
Car was dirty. Inside was clean and spotless but bodywork was dirty. First place I drove it too was fuel station then car wash.
Damage Comments
I was worries about the dirt on the car but once cleaned I could not see any damage anywhere.
Overall Comments
The car was dirty, even the delivery driver said it’s ready for a wash! Not something you would expect when buying a brand new car.
Secondly the fuel light was on. I know diesel is not cheap but at least stick a tenner in it. My first drive was to a petrol station followed by a car wash!
Missing Comments
Completed delivery form?
Improvements
Brand new car should be delivered nice and clean and a bit of fuel.
Seat Leon (2018-19)
Rob
15/04/2019
15/04/2019
8 / 10
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Rob of North Shields, who had a new Seat Leon Hatchback Special Edition (2018 - 2019) on 15/04/2019
Overall: 8 / 10
Delivery Person Comments
Delivery driver was spot on.
Delivery Punctuality Comments
The driver gave me a good estimate of his ETA and considering the distance he did well to meet it.
Overall Punctuality Comments
The driver gave me a good estimate of his ETA and considering the distance he did well to meet it.
Cleanliness Comments
:)
Damage Comments
Car looks great. Not car related and this is the minorest of niggles but the stitching is slightly frayed on the cover that the handbook comes in. I just mention it in case others had similar experience.
Dealer Service Comments
The mix up on the registration date and the possible SD card/satnav makes me shy of saying very good.
Overall Comments
If I could change one thing it would've been being notified in the morning when to expect it. I didn't mind the evening delivery at all but it wasn't until 1350 before I knew. In the delivery drivers defence he said that he didnt get to know what his next delivery was until he completed the previous one.
Delivery Communication Comments
As mentioned above if I could've had a call a bit earlier in the day with the ETA that would've been helpful. Ling side of service was faultless, as ever.
Missing Comments
Possibly an SD card for the Satnav. I'm still trying to work out/ascertain if it should have one or if I'm doing something wrong with the satnav. Running through the setup wizard, I can't set my home address manually or use the 'current location' option.
Improvements
As comments above for the dealer side. On the Lingscars side it was the impeccable service I've come to expect and it's a pleasure to be a customer of.
Ford Kuga Estate (2016-19)
Chris
16/04/2019
16/04/2019
10 / 10
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Chris of Paisley, who had a new Ford Kuga Vignale Diesel Estate (2016 - 2019) on 16/04/2019
Overall: 10 / 10
Delivery Person Comments
Steve was very friendly and didn't give off any strange smells or leave any smells in the car. He was very well presented too - I wouldn't have bothered if he was in a tracksuit but clear that he wanted to look good.
Delivery Punctuality Comments
Steve called with an ETA of 11AM which was bang on. He should mentor the drivers at Rainbow Garden!
Overall Punctuality Comments
Steve called with an ETA of 11AM which was bang on. He should mentor the drivers at Rainbow Garden!
Cleanliness Comments
The car had driven 282 miles but was surprisingly clean, especially being white. Inside the plastic film protectors were still on the displays and trims. Steve put the drivers mat in the passenger footwell and used a paper alternative to keep the original clean - nice touch.
Damage Comments
Not a single mark on it.
Dealer Service Comments
I've never spoken with them, but they've supplied exactly what we ordered - can't argue with that.
Overall Comments
Overall very satisfied, I'd be happy to have the very same experience each time going forward.
Delivery Communication Comments
Communication with you through Lingo and the call ahead by the driver was perfect.
Missing Comments
Nothing I expected to be missing. No delivery form, it was acknowledged and signed for on his mobile phone.
Improvements
Nothing, it's perfect.
Hyundai Tucson Estate (2018-21)
Sean
16/04/2019
16/04/2019
10 / 10
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Sean of Hampshire, who had a new Hyundai Tucson Estate (2018 - 2021) on 16/04/2019
Overall: 10 / 10
Delivery Punctuality Comments
Arrived at 08:30
Overall Punctuality Comments
Arrived at 08:30
Overall Comments
Fast and efficient delivery
Kia Stinger
Dave
15/04/2019
15/04/2019
8 / 10
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Dave of Westcliff-On-Sea, who had a new Kia Stinger Diesel Gran Turismo (2018 on) on 15/04/2019
Overall: 8 / 10
Delivery Person Comments
Nick Watts of Gemini Drivers. Very pleasant, complimented the drive. Had issue with wrong interior and waited 45 mins whilst trying to sort out the problem. Was quite happy to leave me with the car without signing his iPad app thingy
Delivery Punctuality Comments
Right on time
Overall Punctuality Comments
Right on time
Cleanliness Comments
Quick jetwash in the morning before delivery, he would have gotten it properly cleaned but nowhere open at that time. Bit dusty inside but alright
Damage Comments
None
Dealer Service Comments
Still TBC awaiting comp claim for wrong interior...
Overall Comments
Driver called me on the sunday night and was on time on the monday, between 0800-0900. He tried to clean the car but could only find a local jetwash so a bit of bird poo on it..
Delivery Communication Comments
All good here
Missing Comments
CAR MATS!
Improvements
Other than the above, better cleaned car and correct interior, mats, all out of your control, delivery experience was good
Alfa Romeo Giulietta (2010-20)
Chris
10/04/2019
10/04/2019
8 / 10
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Chris of Reading, who had a new Alfa Romeo Giulietta Diesel Hatchback (2010 - 2020) on 10/04/2019
Overall: 8 / 10
Delivery Person Comments
As far as I know - I wasn't actually there!
Improvements
Nothing - it was excellent
Seat Arona (2017-20)
Graham
10/04/2019
10/04/2019
8 / 10
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Graham of Kingstone Bagpuize, who had a new Seat Arona Diesel Hatchback (2017 - 2020) on 10/04/2019
Overall: 8 / 10
Delivery Punctuality Comments
Delivery driver rang when they were leaving. We had a rough idea but obviously it is traffic dependent.
Overall Punctuality Comments
Delivery driver rang when they were leaving. We had a rough idea but obviously it is traffic dependent.
Damage Comments
Slight dent/chip on the bonnet, but delivery driver was aware of this as it happened during loading.
Nissan Qashqai (2017-21)
Rich
12/04/2019
12/04/2019
8 / 10
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Rich of Rugeley, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 12/04/2019
Overall: 8 / 10
Delivery Person Comments
I felt very rushed, but individual was knowledgeable
Overall Comments
I felt very rushed.
Delivery Communication Comments
Did not call beforehand
Missing Comments
Floor Mats
Improvements
Spend a little more time with the customer and not rush the delivery process
Peugeot 3008 Estate
Steve
12/04/2019
12/04/2019
8 / 10
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Steve of Basingstoke, who had a new Peugeot 3008 Diesel Estate (2016 on) on 12/04/2019
Overall: 8 / 10
Delivery Person Comments
Nice guy
Delivery Punctuality Comments
No call made as requested 1hr prior to delivery
Overall Punctuality Comments
No call made as requested 1hr prior to delivery
Cleanliness Comments
Inside v good
Outside a little dirty
Overall Comments
1 week delay
Missing Comments
Manual and log book. Note saying run out of books??
Improvements
Clean car with logbook and manual
Mazda 6 Estate (2018-22)
Nik
10/04/2019
10/04/2019
10 / 10
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Nik of Ringwood, who had a new Mazda MAZDA6 Tourer (2018 - 2022) on 10/04/2019
Overall: 10 / 10
Delivery Punctuality Comments
Had to enquire about the time day before. He telephone an hr in advance on day to confirm which was helpful.
Overall Punctuality Comments
Had to enquire about the time day before. He telephone an hr in advance on day to confirm which was helpful.
Improvements
He got me to sign before inspecting bodywork. I had to say I was going to inspect bodywork before he left. Thorough demo of interior provided.
Skoda Octavia (2017-20)
Sam
10/04/2019
10/04/2019
8 / 10
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Sam of Skipton, who had a new Skoda Octavia Hatchback (2017 - 2020) on 10/04/2019
Overall: 8 / 10
Dealer Service Comments
Dealer stickers on paintwork were really ugly and not well attached. I've removed them.
Volkswagen Touran Estate
PC
05/04/2019
05/04/2019
8 / 10
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PC of Bradford, who had a new VW Touran Diesel Estate (2015 on) on 05/04/2019
Overall: 8 / 10
Delivery Person Comments
Simon the delivery driver was extremely nice and a pleasure to deal with
Delivery Punctuality Comments
was updated when he was running slightly behind time but was within the hour of his estimate
Overall Punctuality Comments
was updated when he was running slightly behind time but was within the hour of his estimate
Cleanliness Comments
because it had been driven for 200 miles from the dealer even though Simon had taken it to a car wash before reaching me it wasn't 100% showroom prepared. With it being winter the drivers carpets had foot prints on and with the car being white the inner sills had dirty marks all round where the cars wash didn't clean. Had it been a car that i had paid for i would have been very disappointed.
Damage Comments
small stone chip to nearside headlight with being driven to my home
Dealer Service Comments
as previously method low score due to cleanliness of car, how it was delivered i.e. driven 200 miles and no real familiarization process going over all the features of the car. We still have one button on the control panel that is always highlighted off but don't know what it does even after reading the hand book
Overall Comments
contacted 24 hours before delivery by the delivery driver and gave me an estimated time. Contacted again on the morning of delivery with an update so was kept informed throughout the process
Missing Comments
although i haven't noticed anything missing because the driver was not fully familiar with the car we had very little instructions and familiarization of the vehicle we are not sure if everything is there
Improvements
deliver the car on a trailer and spend more time going through with the customer all the features of the car
Mercedes A Class
Kenny
04/04/2019
04/04/2019
8 / 10
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Kenny of Dundee, who had a new Mercedes A Class Diesel Hatchback (2018 on) on 04/04/2019
Overall: 8 / 10
Delivery Punctuality Comments
No slot given so waiting all morning and early afternoone
Overall Punctuality Comments
No slot given so waiting all morning and early afternoone
Cleanliness Comments
Bit dirty being on a trailer
Delivery Communication Comments
Kept in touch with what's happening all the way through
Improvements
Car could of been cleaner and earlier!
Citroen Space Tourer Estate (2016-24)
Wardydog
03/04/2019
03/04/2019
10 / 10
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Wardydog of CHEPSTOW, who had a new Citroen Space Tourer Diesel Estate (2016 - 2024) on 03/04/2019
Overall: 10 / 10
Delivery Person Comments
excellent and friendly
Delivery Punctuality Comments
perfect
Overall Punctuality Comments
perfect
Overall Comments
no complaints,delivery driver very friendly and early morning which was perfect
Improvements
nothing
Volvo V60 Estate
Mark Mcphail
02/04/2019
02/04/2019
10 / 10
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Mark Mcphail of Blairgowrie, who had a new Volvo V60 Diesel Sportswagon (2018 on) on 02/04/2019
Overall: 10 / 10
Improvements
None at all very happy . Full tank of fuel would have been nice lol
Ford Transit Custom L1 Van
Carl
02/04/2019
02/04/2019
8 / 10
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Carl of York, who had a new Ford Transit Custom on 02/04/2019
Overall: 8 / 10
Damage Comments
None which I have noticed anyway!
Dealer Service Comments
Don't really know other than delivery.
Delivery Communication Comments
I cycled in to work, checked my phone and had a message saying he would be there at 9, turned around and the van was pulling in. Perfect! :-)
Missing Comments
I'm not sure I got any delivery form. Will check glove box at lunch time. I just signed on his phone.
Improvements
Send the reminder to check condition etc the day before (although it is obvious).
Nissan Qashqai (2017-21)
Ashley
01/04/2019
01/04/2019
10 / 10
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Ashley of Harlow, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 01/04/2019
Overall: 10 / 10
Nissan Juke Pre-current (2014-20)
Wayne
02/04/2019
02/04/2019
8 / 10
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Wayne of Bristol, who had a new Nissan Juke Hatchback (2014 - 2020) on 02/04/2019
Overall: 8 / 10
Delivery Person Comments
seemed in a hurry to get away
Delivery Punctuality Comments
phoned half hour before arriving as instructed
Overall Punctuality Comments
phoned half hour before arriving as instructed
Damage Comments
none that I could see. Raining heavily unable to mop. Did write this on delivery notes
Dealer Service Comments
mustn't grumble
Overall Comments
Returning customer, very good as always
Delivery Communication Comments
Always good. That's why I keep coming back to LINGsCARS.com
Improvements
set of car mats wouldn't go a miss
Citroen C3 Aircross
Cas
28/03/2019
28/03/2019
8 / 10
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Cas of Glasgow, who had a new Citroen C3 Aircross Special Edition (2018 - 2021) on 28/03/2019
Overall: 8 / 10
Delivery Person Comments
Polite, friendly and helpful.
Improvements
Nothing
Nissan Qashqai (2017-21)
Kim
29/03/2019
29/03/2019
6 / 10
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Kim of Gorebridge , who had a new Nissan Qashqai Hatchback (2017 - 2021) on 29/03/2019
Overall: 6 / 10
Delivery Person Comments
Very clean but could have been more helpful. Friendly but not as friendly as I would like spoke just the basic
Delivery Punctuality Comments
Yep arrived on time and also give me a phone call before hand
Overall Punctuality Comments
Yep arrived on time and also give me a phone call before hand
Cleanliness Comments
Yes it had been valet it but the body could have been a bit cleaner
Dealer Service Comments
Never had any dealing with them, they have just sent me via email my
Documents
Overall Comments
I the car arrived when they said
Improvements
I think personally who ever is dropping it off could spend some time with you and the car
And go through everything with you and give you time to ask questions
Ford Ranger
Kirsty
01/04/2019
01/04/2019
8 / 10
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Kirsty of Felmingham, who had a new Ford Ranger Diesel (2015 - 2019) on 01/04/2019
Overall: 8 / 10
Delivery Person Comments
The guy was very polite, professional and helpful
Delivery Punctuality Comments
Well spoken and kind
Overall Punctuality Comments
Well spoken and kind
Cleanliness Comments
A few minor overspray (Window cleaner marks) but for the weather it was very good
Damage Comments
No damage to the car, my only observation is the carpet in rear passenger footwell is not fitted very well on one side as its all wrinkled.
Overall Comments
Very good experience
Delivery Communication Comments
Excellent
Missing Comments
Cars toolkit is missing and noted by delivery driver
Improvements
Keep it up as it was perfect
Skoda Octavia (2017-20)
Andy
29/03/2019
29/03/2019
8 / 10
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Andy of Birmingham , who had a new Skoda Octavia Hatchback (2017 - 2020) on 29/03/2019
Overall: 8 / 10
Delivery Person Comments
Good
Delivery Punctuality Comments
Very Good
Overall Punctuality Comments
Very Good
Cleanliness Comments
Very Good
Overall Comments
Very Good
Delivery Communication Comments
Very Good
Missing Comments
Car Seat Mats
Improvements
Temp 5 day Car Insure should be as standard
Volvo XC40 Estate (2020-24)
Scott
01/04/2019
01/04/2019
8 / 10
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Scott of Norwich, who had a new Volvo XC40 Estate (2020 - 2024) on 01/04/2019
Overall: 8 / 10
Cleanliness Comments
See comments below.
Damage Comments
The delivery guy decided to get the car washed at a hand car wash en route to our house. I didn’t notice until after he’d left that the people who’d washed it used a dirty cloth and left micro scratches and swirls across the entire paintwork. There are some particularly noticeable ones around one of the wheel arches and on a central pillar! Should’ve checked more carefully before signing! There were also water marks from it hadn’t been dried properly across the entire car. I wish he would have asked me if I wanted it cleaned! I would’ve done it myself with a clean cloth!
Seat Ibiza (2017 - 2021)
Richard
02/04/2019
02/04/2019
8 / 10
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Richard of TADCASTER, who had a new Seat Ibiza Hatchback (2017 - 2021) on 02/04/2019
Overall: 8 / 10
Cleanliness Comments
The car was clean on the inside but the driver did say he wasn't able to jetwash it as the garage didn't have that facility - not a problem & it was raining heavily on the day - driver was very friendly & helpful
Audi A6 Saloon
Josh
29/03/2019
29/03/2019
8 / 10
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Josh of WARRINGTON, who had a new Audi A6 Diesel Saloon (2018 on) on 29/03/2019
Overall: 8 / 10
Delivery Person Comments
very polite and helpful
Delivery Punctuality Comments
slightly later than advised due to traffic (unavoidable)
Overall Punctuality Comments
slightly later than advised due to traffic (unavoidable)
Overall Comments
communication and updates brilliant
Delivery Communication Comments
initial sms and call from driver helpful
Improvements
Nothing other thank delivered vehicle on low loader rather than driving it from dealer
Ford Focus (2018-22)
Mart
01/04/2019
01/04/2019
8 / 10
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Mart of Ross On Wye, who had a new Ford Focus Hatchback (2018 - 2022) on 01/04/2019
Overall: 8 / 10
Delivery Person Comments
Helpful delivery driver
Delivery Punctuality Comments
Little later than expected (13:15) but no real problem.
Overall Punctuality Comments
Little later than expected (13:15) but no real problem.
Cleanliness Comments
Protective covering had been used on the seat and floor.
Dealer Service Comments
Difficult to comment as I had practically no contact with the supplying dealer other than at delivery. A phone call an hour prior to delivery would raise the score somewhat. (The company collecting the old car managed this with no problem.)
Overall Comments
Little later than expected (13:15) but all good, helpful delivery driver and over 50 miles worth petrol in the car.
Delivery Communication Comments
Very good communication from yourselves, but no communication at all from the dealer = Average
Audi Q2 Estate
Wayne
30/03/2019
30/03/2019
6 / 10
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Wayne of Luton, who had a new Audi Q2 Estate (2016 - 2020) on 30/03/2019
Overall: 6 / 10
Delivery Person Comments
Great delivery guy
Delivery Punctuality Comments
It was in the morning as agreed and did call before
Overall Punctuality Comments
It was in the morning as agreed and did call before
Cleanliness Comments
Clean and tidy
Overall Comments
Delivery was good but getting a date and time was very slow.
Improvements
Better communication before delivery and flexibility on delivery
Ford Kuga Estate (2016-19)
Colin
22/03/2019
22/03/2019
10 / 10
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Colin of Oban, who had a new Ford Kuga Vignale Diesel Estate (2016 - 2019) on 22/03/2019
Overall: 10 / 10
Volvo XC60 Estate
Sello
29/03/2019
29/03/2019
10 / 10
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Sello of Potters Bar, who had a new Volvo XC60 Estate (2019 - 2021) on 29/03/2019
Overall: 10 / 10
Damage Comments
Minor abrasions in the paint work which can be easily fixed. I am resolving with the supplier.
Missing Comments
I only have a digital copy of the delivery form which I took on a scanning app on my phone.
Audi A3 Sportback (2016 - 2020)
Martin
27/03/2019
27/03/2019
6 / 10
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Martin of IRVINE, who had a new Audi A3 Sportback (2016 - 2020) on 27/03/2019
Overall: 6 / 10
Delivery Person Comments
Muddy boots
Cleanliness Comments
Car really dirty covered in grease spots
Damage Comments
When washed it showed up fine scratches on paintwork
Improvements
We expect car to be slightly dusty from travelling but not filthy. Windows weren’t cleaned properly either.
Citroen C3 Aircross
Roy
27/03/2019
27/03/2019
10 / 10
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Roy of Blackburn, who had a new Citroen C3 Aircross Special Edition (2018 - 2021) on 27/03/2019
Overall: 10 / 10
Skoda Kodiaq Estate (2017-21)
Nikki
29/03/2019
29/03/2019
10 / 10
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Nikki of High Wycombe, BUCKS, who had a new Skoda Kodiaq Estate (2017 - 2021) on 29/03/2019
Overall: 10 / 10
Delivery Person Comments
Very Good.
Delivery Punctuality Comments
Very Good.
Overall Punctuality Comments
Very Good.
Cleanliness Comments
Very Good.
Damage Comments
Appears ok other a couple of very minor noted marks.
Dealer Service Comments
So far....!!
Overall Comments
Very Good.
Missing Comments
I didn’t get a delivery form copy. Do I get stuff relating to the service and maintenance contract.
Improvements
All good.
Volkswagen Golf Mk7
David
29/03/2019
29/03/2019
8 / 10
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David of London, who had a new VW Golf Hatchback (2017 - 2020) on 29/03/2019
Overall: 8 / 10
Damage Comments
Good experience
Dealer Service Comments
very good
Missing Comments
all good
Improvements
Call first thing in the morning to give exact ETA
BMW 3 Series Touring Estate
29/03/2019
29/03/2019
8 / 10
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of , who had a new BMW 3 Series Touring Special Edition (2017 on) on 29/03/2019
Overall: 8 / 10
Cleanliness Comments
Clean but can tell it was done in a hurry. Externally watermarks and spots all over.
BMW X3 Estate
Niru
27/03/2019
27/03/2019
10 / 10
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Niru of Slough, who had a new BMW X3 Diesel Estate (2017 on) on 27/03/2019
Overall: 10 / 10
Delivery Person Comments
He was very polite and professional.
Delivery Punctuality Comments
Timing was great!
Overall Punctuality Comments
Timing was great!
Cleanliness Comments
Clean and nice.
Damage Comments
All ok with the car.
Overall Comments
The process was easy, painless, communication was good.
Improvements
Everything was slick.
Land Rover Discovery Sport Station Wagon
Katie
25/03/2019
25/03/2019
8 / 10
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Katie of Kilbirnie, who had a new Land Rover Discovery Sport Diesel Sw (2015 on) on 25/03/2019
Overall: 8 / 10
Delivery Person Comments
Very pleasant, chatty.
Cleanliness Comments
Surface dirt due to drive. They offered to wash it but there wasn’t a local place open that they could go to.
Overall Comments
Car delivered earlier than expected
Delivery Communication Comments
All the Lings team were amazing at keeping me updated on the progress. Oliver at the dealer was very efficient too.
Improvements
Nothing!
Mercedes A Class
Paul
20/03/2019
20/03/2019
6 / 10
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Paul of Middlesbrough, who had a new Mercedes A Class Diesel Hatchback (2018 on) on 20/03/2019
Overall: 6 / 10
Damage Comments
front bumber had paint scraped off. the guy took a photo of it. Someone contacted me to arrange for mobile repair but haven't been back in touch
Improvements
delivered it without the scraped bumper
Mini Countryman Hatch
Jez
26/03/2019
26/03/2019
10 / 10
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Jez of Bingley, who had a new Mini Countryman Diesel Hatchback (2017 on) on 26/03/2019
Overall: 10 / 10
Delivery Person Comments
very pleasant and helpful
Delivery Punctuality Comments
arrived around 06:45
Overall Punctuality Comments
arrived around 06:45
Cleanliness Comments
in good order
Overall Comments
nice delivery guy and came early.
Missing Comments
no copy paperwork covering the delivery. all taken away.
Improvements
nothing much
Jaguar XF Saloon (2020-24)
Stephen
22/03/2019
22/03/2019
8 / 10
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Stephen of Dumbarton, who had a new Jaguar XF Diesel Saloon (2020 - 2024) on 22/03/2019
Overall: 8 / 10
Cleanliness Comments
Interior was clean, exterior wasn't particularly clean. Delivery person said he had tried to stop nearby but couldn't find a car wash and it was raining very heavily.
Dealer Service Comments
Interior leather not as specified.
Volvo XC90 Estate
Nick
25/03/2019
25/03/2019
10 / 10
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Nick of Ilkley, who had a new Volvo XC90 Diesel Estate (2015 on) on 25/03/2019
Overall: 10 / 10
Audi A5 Coupe (2020-24)
David
25/03/2019
25/03/2019
8 / 10
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David of Kent, who had a new Audi A5 Coupe (2020 - 2024) on 25/03/2019
Overall: 8 / 10
Improvements
Trailer but it was not really a problem.
Kia Picanto (2017 - 2020) (2020-24)
Stephen
19/03/2019
19/03/2019
10 / 10
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Stephen of Whitley Bay, who had a new Kia Picanto Hatchback (2020 - 2024) on 19/03/2019
Overall: 10 / 10
Delivery Person Comments
He was sound. We had a good natter. He didn't rush me while I was checking over the car. He was friendly and polite.
Delivery Punctuality Comments
He was sat in reception waiting for me about 3 minutes after he had expected to arrive. Seeing as he came about 200 miles, I was impressed.
Overall Punctuality Comments
He was sat in reception waiting for me about 3 minutes after he had expected to arrive. Seeing as he came about 200 miles, I was impressed.
Cleanliness Comments
Literally brand new.
Overall Comments
My office isn't the easiest to find, and I was half expecting to have to go meet the delivery person somewhere else. Uber can never find us. I got a phone call with an expected delivery time, and then sure enough, a very polite chap was waiting for me with the car.
Improvements
Nowt. I didn't know what to expect. Like I say, I was surprised the fella could even find me!
Fiat 500 (2015-24)
Adam
14/03/2019
14/03/2019
10 / 10
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Adam of Gainbsorough, who had a new Fiat 500 Hatchback (2015 - 2024) on 14/03/2019
Overall: 10 / 10
Volvo XC90 Estate
Ben
21/03/2019
21/03/2019
10 / 10
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Ben of London, who had a new Volvo XC90 Diesel Estate (2015 on) on 21/03/2019
Overall: 10 / 10
Delivery Person Comments
Fantastic - Alan was helpful, friendly and very professional; a pleasure to deal with
Cleanliness Comments
No issues with cleanliness of the car at all
Overall Comments
Overall process was fantastic, I was communicated with well in advance of delivery, Alan arrived on time and spent a good amount of time explaining all the features of the vehicle.
Improvements
Nothing, the process was perfect
Ford Kuga Estate
Carl
21/03/2019
21/03/2019
10 / 10
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Carl of Maldon, who had a new Ford Kuga Diesel Estate (2016 on) on 21/03/2019
Overall: 10 / 10
Hyundai Ioniq (2019-22)
Warren
22/03/2019
22/03/2019
8 / 10
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Warren of Birmingham, who had a new Hyundai Ioniq Electric Hatchback (2019 - 2022) on 22/03/2019
Overall: 8 / 10
Dealer Service Comments
Dealt with their delivery center and not the actual dealer
Overall Comments
Vehicle did not have fuel and I had to take it to fuel it. I wasn't given a demonstration of the features of the car. No car mats.
Delivery Communication Comments
Dates kept on changing
Nissan Qashqai (2017-21)
Andrew
22/03/2019
22/03/2019
10 / 10
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Andrew of Sheffield, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 22/03/2019
Overall: 10 / 10
Volvo V60 Estate
John
19/03/2019
19/03/2019
8 / 10
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John of Amersham, who had a new Volvo V60 Diesel Sportswagon (2018 on) on 19/03/2019
Overall: 8 / 10
Delivery Punctuality Comments
Did not arrive on the day agreed, one day late
Overall Punctuality Comments
Did not arrive on the day agreed, one day late
Cleanliness Comments
The outside was not clean as it had been driven down from Yorkshire, could have been taken to a car wash before delivery on arrival maybe? Inside was not dirty but for brand new it should have been immaculate but there was evidence of use
Damage Comments
Stone chips on front bonnet as reported
Fiat 500 (2015-24)
Lynne
18/03/2019
18/03/2019
8 / 10
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Lynne of Newcastle Upon Tyne, who had a new Fiat 500 Hatchback (2015 - 2024) on 18/03/2019
Overall: 8 / 10
Delivery Person Comments
smart and efficient had all the paperwork ready
Delivery Punctuality Comments
within an hour of his eta
Overall Punctuality Comments
within an hour of his eta
Cleanliness Comments
just out of the carwash
Damage Comments
there is a screw missing from the rear number plate but Ill have it put in when the car is serviced
Overall Comments
driver called to give me the eta and put the car through a car wash before handing it over
Delivery Communication Comments
really smooth and efficient, good and quick response to queries
Improvements
nothing it was great
Audi A5 Sportback (2020-24)
19/03/2019
19/03/2019
8 / 10
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of , who had a new Audi A5 Sportback (2020 - 2024) on 19/03/2019
Overall: 8 / 10
Damage Comments
The car had been in a minor accident just before it arrived
Delivery Communication Comments
The dealer seemed to take quite a while to organise the delivery. I ordered the car in January, and the dealer said they had the car at the beginning of February, but it wasn't delivered until the middle of March
Improvements
I know it's difficult to say when the dealer will deliver the car, but I expected the car about two weeks prior, so I did have to pay out quite a bit on temporary hire cars in the meantime. Perhaps a better estimation for the delivery date when I first ordered the car would have given me a bit more time to find a better deal on a hire car
Volkswagen Touran Estate
Andrea
19/03/2019
19/03/2019
8 / 10
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Andrea of Sheffield, who had a new VW Touran Diesel Estate (2015 on) on 19/03/2019
Overall: 8 / 10
Delivery Person Comments
She showed me the car and explained me some controls. No pressure during the check. She was ok
Overall Comments
They called me a couple of hours before arriving. It would be useful to have a time for the delivery but I understand why you ask flexibility. Car was clean. They brought it on a camion then took it down and parked in my garden
Improvements
Having at least an indicative time for delivery would be better. At least they could say morning or afternoon so you don’t have to take a whole day off for car delivery
Honda Jazz
Andy
19/03/2019
19/03/2019
8 / 10
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Andy of Hornchurch, who had a new Honda Jazz Hatchback (2020 - 2023) on 19/03/2019
Overall: 8 / 10
Missing Comments
The warranty book is not stamped. I thought they stamp the pre-delivery inspection part.
Improvements
Nothing, the driver contacted me about an hour before delivery, couldn't ask for anything more
Volvo V40 (2012-19)
Claire
15/03/2019
15/03/2019
10 / 10
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Claire of Caerphilly, who had a new Volvo V40 Hatchback (2012 - 2019) on 15/03/2019
Overall: 10 / 10
Delivery Person Comments
Very good
Delivery Punctuality Comments
Very good
Overall Punctuality Comments
Very good
Cleanliness Comments
Very good
Damage Comments
No
Overall Comments
Very good
Improvements
Nothing
Land Rover Discovery Sport Station Wagon
18/03/2019
18/03/2019
8 / 10
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of , who had a new Land Rover Discovery Sport Diesel Sw (2015 on) on 18/03/2019
Overall: 8 / 10
Delivery Person Comments
Very friendly & courteous
Delivery Punctuality Comments
Arrived at lunchtime, 10 minutes after he called.
Overall Punctuality Comments
Arrived at lunchtime, 10 minutes after he called.
Cleanliness Comments
looked very smart
Damage Comments
Couldn't see any damage
Dealer Service Comments
Not sure as the car itself is the only thing I have had.
Overall Comments
The driver called shortly before he was going to arrive.
Delivery Communication Comments
Always prompt replies.
Improvements
A call when leaving to give an estimation of delivery time.
Volvo XC40 Estate
Jon
15/03/2019
15/03/2019
8 / 10
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Jon of West Malling, who had a new Volvo XC40 Diesel Estate (2018 on) on 15/03/2019
Overall: 8 / 10
Missing Comments
Boot cargo mat is missing
Volvo XC90 Estate
Chris
13/03/2019
13/03/2019
8 / 10
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Chris of Northampton, who had a new Volvo XC90 Diesel Estate (2015 on) on 13/03/2019
Overall: 8 / 10
Improvements
None
Jaguar E-Pace Estate
Reggie
15/03/2019
15/03/2019
8 / 10
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Reggie of Crieff, who had a new Jaguar E-Pace Diesel Estate (2017 on) on 15/03/2019
Overall: 8 / 10
Delivery Person Comments
He loves Irish people already a good start with me. He asked for a lift to Perth train station as he did not wish to be stranded in Crieff (also known as arsewhole of nowhere ????) which is very understandable. Friendly, personal and even sent a text 5 hours later to wish us well with new car. Nice touch
Delivery Punctuality Comments
Spot on. Man called night before to provide a 2 hr window. On route he updated with a text 1hr and 10 mins pre delivery
Overall Punctuality Comments
Spot on. Man called night before to provide a 2 hr window. On route he updated with a text 1hr and 10 mins pre delivery
Cleanliness Comments
Well he had driven 270 miles on salty motorways so outside is dirty but completely understandable and hey, he left 1/4 tank. I am sure it costs less to wash the car so we are happy.
Overall Comments
Well it’s not a Volkswagen ....
Delivery Communication Comments
Always clear
Volvo S90 Saloon
Crazylegs
13/03/2019
13/03/2019
10 / 10
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Crazylegs of Faversham, who had a new Volvo S90 Diesel Saloon (2016 on) on 13/03/2019
Overall: 10 / 10
Delivery Person Comments
Mr G was very helpful and polite. He didn’t smell at all.
Delivery Punctuality Comments
Mr G called me an hour or so ahead to ensure I was at home. It all went very smoothly.
Overall Punctuality Comments
Mr G called me an hour or so ahead to ensure I was at home. It all went very smoothly.
Cleanliness Comments
Very clean. Due to the 300 mile drive to deliver my car, Mr G had my car cleaned at a locally before dropping it at my residence. The only issue was two tiny chips which is being managed directly with the dealer.
Damage Comments
As above
Overall Comments
Car delivery went well, the only issue was two tiny chips that the dealer has offered to pay for.
Seat Arona
Charlotte
11/03/2019
11/03/2019
8 / 10
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Charlotte of , who had a new Seat Arona Hatchback (2017 - 2021) on 11/03/2019
Overall: 8 / 10
Cleanliness Comments
The car arrived with what looked like black scribbles over it but they were easy to remove
Improvements
If that car wasn't covered in the black marks that would have been better but that is the delivery guys fault. Not ling's.
Volvo V40 (2012-19)
Matthew
08/03/2019
08/03/2019
8 / 10
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Matthew of Saffron Walden, who had a new Volvo V40 Hatchback (2012 - 2019) on 08/03/2019
Overall: 8 / 10
Cleanliness Comments
The car had been driven a long distance during early March in poor weather and so was dirty. The interior floor didn't have 'paper' covers on the mats and so had some foot marks.
Improvements
Nothing
Seat Ateca Estate (2016-20)
Darren
12/03/2019
12/03/2019
10 / 10
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Darren of Hull, who had a new Seat Ateca Diesel Estate (2016 - 2020) on 12/03/2019
Overall: 10 / 10
Delivery Person Comments
Nice bloke , can't complain.
Delivery Punctuality Comments
Arrived approx 8:30am, when he said he would.
Overall Punctuality Comments
Arrived approx 8:30am, when he said he would.
Cleanliness Comments
Clean inside and out as expected for a brand new car.
Overall Comments
Received 2 calls, one the day before to confirm a few arrangements regards the delivery and then a second 30mins before he arrived.
Skoda Karoq Estate
David
12/03/2019
12/03/2019
8 / 10
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David of , who had a new Skoda Karoq Estate (2017 on) on 12/03/2019
Overall: 8 / 10
Delivery Person Comments
People don’t sweat in Aberdeen in the winter. Not sure about the body odour
Cleanliness Comments
A few crumbs inside and dirty outside.
Damage Comments
Haven’t seen any yet!
Dealer Service Comments
Quite annoyed about the amount of dealer stickers in the windows and on the body work saying “electric cars”. I tried to remove but they are of the type that discinegrate if you try. I’m not leasing a car to advertise a garage 400 miles away.
Overall Comments
Car was dirty on arrival with no means to make a damage assesmwmnr. Also no paperwork to sign
Delivery Communication Comments
Really incredible service guys. Can’t fault anything. Maybe a FAQ based on all the silly questions that I’ve been asking would save you time.
Improvements
Provide spoilers as pictured above.
Volkswagen Tiguan Estate
Ashley
11/03/2019
11/03/2019
8 / 10
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Ashley of Church Gresley, Swadlincote, who had a new VW Tiguan Diesel Estate (2016 on) on 11/03/2019
Overall: 8 / 10
Cleanliness Comments
It was clean inside slightly dirty on the outside due to being driven for delivery
Suzuki Swift (2017-24)
Bernie
08/03/2019
08/03/2019
8 / 10
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Bernie of Manchester, who had a new Suzuki Swift Hatchback (2017 - 2024) on 08/03/2019
Overall: 8 / 10
Damage Comments
Three small chips on the car one chip is small but exposing the metal under the paint.
Delivery Communication Comments
Car delivery communication was good, how ever still awaiting communication on when the chips in my car will be rectified.
Missing Comments
No delivery form given signed for delivery on an ipad device
Honda Jazz
Daniel
06/03/2019
06/03/2019
8 / 10
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Daniel of Gloucester, who had a new Honda Jazz Hatchback (2020 - 2023) on 06/03/2019
Overall: 8 / 10
Ford Kuga Estate (2016-19)
Alan
07/03/2019
07/03/2019
8 / 10
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Alan of Glasgow, who had a new Ford Kuga Vignale Diesel Estate (2016 - 2019) on 07/03/2019
Overall: 8 / 10
Delivery Person Comments
Very pleasant, no body odour detected!
Delivery Punctuality Comments
Car arrived at 10:15 on the agreed date, the driver had left Southampton at 03:00am
Overall Punctuality Comments
Car arrived at 10:15 on the agreed date, the driver had left Southampton at 03:00am
Cleanliness Comments
Car was very clean, the driver had stopped and washed the car before arrival at my house.
Dealer Service Comments
Had no issues
Overall Comments
Very happy with the delivery.
Delivery Communication Comments
Received a call 1 hour before arrival
Improvements
The only thing I would have liked was a lower mileage on delivery, but it is what it is!
Ford Fiesta
Jez
07/03/2019
07/03/2019
8 / 10
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Jez of Bingley, who had a new Ford Fiesta Hatchback on 07/03/2019
Overall: 8 / 10
Delivery Person Comments
pleasant chap
Cleanliness Comments
been driven 264 miles that morning prior to arrival
Overall Comments
stress free a nd straighforward
Improvements
Not your fault, but there was confusion over the Reg number. This was advise on Finance docs and the car was insured. On the day before delivery, I found out it had been changed. Not a big problem.
Nissan Qashqai (2017-21)
Dave
08/03/2019
08/03/2019
8 / 10
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Dave of Ely, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 08/03/2019
Overall: 8 / 10
Improvements
Nothing
Seat Ibiza (2017 - 2021)
Fiona
07/03/2019
07/03/2019
10 / 10
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Fiona of Alva, who had a new Seat Ibiza Hatchback (2017 - 2021) on 07/03/2019
Overall: 10 / 10
Missing Comments
Service book
Land Rover RR Evoque (2015 on) (2015-18)
Dicko
06/03/2019
06/03/2019
8 / 10
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Dicko of Leeds, who had a new Land Rover Range Rover Evoque Diesel Hatchback (2015 - 2018) on 06/03/2019
Overall: 8 / 10
Delivery Person Comments
Nice guy very polite well mannered
Delivery Punctuality Comments
Came at dinner time just in time for our trip for lunch
Overall Punctuality Comments
Came at dinner time just in time for our trip for lunch
Cleanliness Comments
Very clean
Overall Comments
Car arrived in good time very clean
Seat Ibiza (2017 - 2021)
Tim
07/03/2019
07/03/2019
6 / 10
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Tim of Wakefield, who had a new Seat Ibiza Hatchback (2017 - 2021) on 07/03/2019
Overall: 6 / 10
Dealer Service Comments
Ended up taking half a year nearly to arrive, obviously not fault of yourself but still a little bit annoying
Volkswagen Golf Mk7
Pete
07/03/2019
07/03/2019
8 / 10
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Pete of Bradford, who had a new VW Golf Hatchback (2017 - 2020) on 07/03/2019
Overall: 8 / 10
Delivery Person Comments
Nice chap, very pleasant to deal with.
Delivery Punctuality Comments
Called when 1 hour away and arrived when he said he would.
Overall Punctuality Comments
Called when 1 hour away and arrived when he said he would.
Cleanliness Comments
On flat bed trailer. Was pissing down with rain so can't be helped that was dirty. Inside clean
Jaguar E-Pace Estate
Lee
06/03/2019
06/03/2019
8 / 10
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Lee of Newcastle Upon Yne, who had a new Jaguar E-Pace Diesel Estate (2017 on) on 06/03/2019
Overall: 8 / 10
Delivery Punctuality Comments
There was a crash on the A1 so delivery was delayed but driver called to let me know, can’t be helped
Overall Punctuality Comments
There was a crash on the A1 so delivery was delayed but driver called to let me know, can’t be helped
Missing Comments
It does not have any floor mats but that’s maybe normal but apart from that every thing was fine
Improvements
Nothing really
Skoda Karoq Estate
Josh
06/03/2019
06/03/2019
8 / 10
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Josh of SHREWSBURY, who had a new Skoda Karoq Estate (2017 on) on 06/03/2019
Overall: 8 / 10
Delivery Person Comments
Answered any questions and very enthusiastic about the car and his job
Delivery Punctuality Comments
Original ETA was between 1pm and 3pm - eventually arrived at 4:30pm but delivery driver rang me at 2:30pm to tell me that he'd be a bit later.
Overall Punctuality Comments
Original ETA was between 1pm and 3pm - eventually arrived at 4:30pm but delivery driver rang me at 2:30pm to tell me that he'd be a bit later.
Cleanliness Comments
Looked & smelled brand new
Overall Comments
Prompt and kept up to date on ETA
Skoda Octavia (2017-20)
Mike
05/03/2019
05/03/2019
8 / 10
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Mike of Dunbar, who had a new Skoda Octavia Hatchback (2017 - 2020) on 05/03/2019
Overall: 8 / 10
Missing Comments
Surprised not to get a delivery form.
Improvements
Nothing
Volkswagen Tiguan Estate
Tony
05/03/2019
05/03/2019
8 / 10
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Tony of Iver Heath, who had a new VW Tiguan Diesel Estate (2016 on) on 05/03/2019
Overall: 8 / 10
Volvo XC60 Estate
Brian
05/03/2019
05/03/2019
8 / 10
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Brian of Bromley, who had a new Volvo XC60 Estate (2019 - 2021) on 05/03/2019
Overall: 8 / 10
Delivery Punctuality Comments
He was there early in the morning and called in advance to say where he was.
Overall Punctuality Comments
He was there early in the morning and called in advance to say where he was.
Improvements
Delivery went very well. It delivered early on the morning of the scheduled day and was delivered on a flatbed so no additional miles incurred other than the 10.1 miles on it.
Nissan Qashqai (2017-21)
Gordon
01/03/2019
01/03/2019
10 / 10
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Gordon of Glasgow, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 01/03/2019
Overall: 10 / 10
Missing Comments
I still don’t have a copy of the delivery notice, they said it would be emailed.
Audi A5 Sportback (2020-24)
Carl
04/03/2019
04/03/2019
10 / 10
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Carl of Harlow, who had a new Audi A5 Sportback (2020 - 2024) on 04/03/2019
Overall: 10 / 10
Delivery Punctuality Comments
Arrived a lot earlier than expected
Overall Punctuality Comments
Arrived a lot earlier than expected
Missing Comments
I'm not sure if I received the warranty book
Honda Jazz
01/03/2019
01/03/2019
8 / 10
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of , who had a new Honda Jazz Hatchback (2020 - 2023) on 01/03/2019
Overall: 8 / 10
Delivery Person Comments
Very pleasant, friendly northern gentleman
Cleanliness Comments
Interior was spotless but exterior was quite dirty and not how you would expect a new car to be delivered to customer
Delivery Communication Comments
I haven't had any communication from the dealer as yet.
Improvements
Only criticism was the cleanliness of the exterior. When you get something new you expect it to be nice and shiny and actually looks new. Also, it would be easier to see any scratches or damage if it was clean.
Mazda 2 Hatchback (2019-23)
Nigel
03/09/2018
03/09/2018
10 / 10
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Nigel of Tredegar, who had a new Mazda MAZDA2 Hatchback (2019 - 2023) on 03/09/2018
Overall: 10 / 10
Skoda Octavia (2017-20)
Doug
01/03/2019
01/03/2019
10 / 10
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Doug of Birmingham, who had a new Skoda Octavia Hatchback (2017 - 2020) on 01/03/2019
Overall: 10 / 10
Delivery Person Comments
Very smart and professional
Delivery Punctuality Comments
Brilliant, spot on the hour
Overall Punctuality Comments
Brilliant, spot on the hour
Cleanliness Comments
Spotless
Damage Comments
Perfect
Dealer Service Comments
Brilliant!
Overall Comments
Matt was brilliant. Spent time showing me all the controls ect. Cant thank hin enough.
Delivery Communication Comments
Cannot fault anything. Treated better than any other dealer
Missing Comments
No delivery form!1
Improvements
Nothing really was perfect and will use Lings from now.
Honda Jazz
Bill
28/02/2019
28/02/2019
8 / 10
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Bill of West Lothian, who had a new Honda Jazz Hatchback (2020 - 2023) on 28/02/2019
Overall: 8 / 10
Cleanliness Comments
as car was driven over 200 miles for delivery the bodywork was not excellent
Volvo V40 (2012-19)
Peter
27/02/2019
27/02/2019
10 / 10
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Peter of Stockport, who had a new Volvo V40 Hatchback (2012 - 2019) on 27/02/2019
Overall: 10 / 10
Delivery Person Comments
Very nice man, polite, friendly and very helpful
Delivery Punctuality Comments
delivered on time
Overall Punctuality Comments
delivered on time
Cleanliness Comments
ecellent
Overall Comments
Arrived on time in an excellent condition
Improvements
nothing
Skoda Kodiaq Estate
Lucy
26/02/2019
26/02/2019
? / 10
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Volvo V40 (2012-19)
Gaz
25/02/2019
25/02/2019
10 / 10
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Gaz of Bathgate, who had a new Volvo V40 Hatchback (2012 - 2019) on 25/02/2019
Overall: 10 / 10
BMW 4 Series Gran Coupe
Colleen
08/02/2019
08/02/2019
8 / 10
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Colleen of Mansfield, who had a new BMW 4 Series Gran Diesel Coupe (2014 on) on 08/02/2019
Overall: 8 / 10
Nissan Qashqai (2017-21)
George
20/02/2019
20/02/2019
8 / 10
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George of Amherstburg, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 20/02/2019
Overall: 8 / 10
Delivery Person Comments
Awesome. Explained main features and demonstrated
Delivery Punctuality Comments
Was a little late. Stopped to wash car
Overall Punctuality Comments
Was a little late. Stopped to wash car
Cleanliness Comments
Washed prior to delicery
Overall Comments
Very easy. A little later than appointment time
Improvements
Was brilliant
Volvo S90 Saloon
Ry
20/02/2019
20/02/2019
8 / 10
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Ry of London, who had a new Volvo S90 Diesel Saloon (2016 on) on 20/02/2019
Overall: 8 / 10
Delivery Person Comments
Very friendly and knowledgeable
Delivery Punctuality Comments
Right at start of the window
Overall Punctuality Comments
Right at start of the window
Cleanliness Comments
Car arrived filthy which made it hard to do inspection.
Improvements
Nothing I can think of
Volkswagen Caravelle Estate
Dean
19/02/2019
19/02/2019
10 / 10
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Dean of Walsall, who had a new VW Caravelle Diesel Estate (2020 - 2022) on 19/02/2019
Overall: 10 / 10
Hyundai i10 (2020-23)
Will
18/02/2019
18/02/2019
10 / 10
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Will of PRESTON, who had a new Hyundai i10 Hatchback (2020 - 2023) on 18/02/2019
Overall: 10 / 10
Nissan Juke
Kate
18/02/2019
18/02/2019
8 / 10
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Kate of Chester-Le-Street, who had a new Nissan Juke Diesel Hatchback (2014 on) on 18/02/2019
Overall: 8 / 10
Improvements
Nothing
Skoda Octavia (2017-20)
Gareth
14/02/2019
14/02/2019
8 / 10
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Gareth of Leigh-on-sea, who had a new Skoda Octavia Hatchback (2017 - 2020) on 14/02/2019
Overall: 8 / 10
Kia Sportage Estate (2018-21)
Liam
18/02/2019
18/02/2019
10 / 10
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Liam of Luton, who had a new Kia Sportage Diesel Estate (2018 - 2021) on 18/02/2019
Overall: 10 / 10
Improvements
Nothing comes to my head car was delivered on time as stated and I received the car earlier than I though I would.
Mercedes E Class Estate (2020-23)
Chris
13/02/2019
13/02/2019
10 / 10
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Chris of Chatham, who had a new Mercedes E Class Diesel Estate (2020 - 2023) on 13/02/2019
Overall: 10 / 10
Skoda Octavia Estate (2017-20)
James
13/02/2019
13/02/2019
8 / 10
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James of Buntingford , who had a new Skoda Octavia Estate (2017 - 2020) on 13/02/2019
Overall: 8 / 10
Missing Comments
Hi, I do not have information regarding the warranty or if I have a problem with the car or which service program I am on.
Improvements
As above re warranty and service information
Dacia Duster Estate
Neil
28/01/2019
28/01/2019
10 / 10
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Neil of Chiswick, who had a new Dacia Duster Estate (2018 - 2021) on 28/01/2019
Overall: 10 / 10
Seat Arona (2017-20)
Paul
09/02/2019
09/02/2019
8 / 10
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Paul of Wolverhampton, who had a new Seat Arona Diesel Hatchback (2017 - 2020) on 09/02/2019
Overall: 8 / 10
Overall Comments
Can only give average because the car was a day late.
Honda CR-V Estate
Ola
12/02/2019
12/02/2019
10 / 10
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Ola of Chatham, who had a new Honda CR-V Estate (2018 - 2023) on 12/02/2019
Overall: 10 / 10
Missing Comments
The car has not got Extra tyre .
Volkswagen Polo (2019-21)
Graeme
11/02/2019
11/02/2019
8 / 10
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Graeme of Glasgow, who had a new VW Polo Hatchback Special Editions (2019 - 2021) on 11/02/2019
Overall: 8 / 10
Cleanliness Comments
Car was spotless inside, a bit dirty outside but that was only because of the delivery journey.
Overall Comments
Car delivered at 9.30am on selected delivery date. What's not to like!
Improvements
Some advance notice of the car registration would have been good to allow timely purchase of insurance but otherwise I was very impressed!
Volvo V40 (2012-19)
Mark
05/02/2019
05/02/2019
10 / 10
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Mark of Cheshire, who had a new Volvo V40 Hatchback (2012 - 2019) on 05/02/2019
Overall: 10 / 10
Delivery Person Comments
Explained all well, very friendly.
Delivery Punctuality Comments
DElivered when stated.
Overall Punctuality Comments
DElivered when stated.
Overall Comments
Delivered on time, contacted beforehand.
Volkswagen Polo (2019-21)
David
30/11/-0001
30/11/-0001
8 / 10
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David of Houghton Le Spring, who had a new VW Polo Hatchback Special Editions (2019 - 2021) on 30/11/-0001
Overall: 8 / 10
Delivery Communication Comments
Wasn't really sure what time it was coming
Skoda Octavia (2017-20)
Simon
06/02/2019
06/02/2019
10 / 10
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Simon of BIRKENSHAW, who had a new Skoda Octavia Hatchback (2017 - 2020) on 06/02/2019
Overall: 10 / 10
Volvo XC90 Estate
Paul
06/02/2019
06/02/2019
8 / 10
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Paul of Leeds, who had a new Volvo XC90 Diesel Estate (2015 on) on 06/02/2019
Overall: 8 / 10
Mercedes GLA Class (2017-19)
Katie
04/02/2019
04/02/2019
6 / 10
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Katie of Horsham, who had a new Mercedes GLA AMG Hatchback (2017 - 2019) on 04/02/2019
Overall: 6 / 10
Cleanliness Comments
I think as it was dark when it arrived. Inside was perfect. Disappointed no car mats though.
Dealer Service Comments
Response times to emails want great
Overall Comments
I wasn’t informed of any timings for the day. I had to chase in the afternoon to get a rough idea and only then they told eit wouldn’t be until 5.30 which was frustrating as I needn’t have waited in all day.
Delivery Communication Comments
I had to keep chasing for any details.
Improvements
Given a better idea of times for the day. An earlier delivery would have been preferable so it wasn’t dark when it arrived.
Volvo S90 Saloon
Em
05/02/2019
05/02/2019
10 / 10
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Em of Telford, who had a new Volvo S90 Diesel Saloon (2016 on) on 05/02/2019
Overall: 10 / 10
Delivery Person Comments
Professional and courteous
Overall Comments
Clear contact prior to delivery, car delivered on time
Improvements
nothing - everything met expectations
Skoda Kodiaq Estate
Nick
04/02/2019
04/02/2019
10 / 10
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Nick of Tadley, who had a new Skoda Kodiaq Diesel Estate (2017 on) on 04/02/2019
Overall: 10 / 10
Delivery Person Comments
Very pleasant chap.
Delivery Punctuality Comments
Arrived when he said he would.
Overall Punctuality Comments
Arrived when he said he would.
Cleanliness Comments
Driver had stopped to wash the car just before delivery so it was clean. Roads were very dirty as we’d had the snow over the weekend so roads covered in slush and grit.
Nissan Qashqai (2017-21)
Barrie
02/02/2019
02/02/2019
8 / 10
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Barrie of Sutton, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 02/02/2019
Overall: 8 / 10
Delivery Punctuality Comments
Affected by the weather do couldn't be helped
Overall Punctuality Comments
Affected by the weather do couldn't be helped
Hyundai i10 (2020-23)
Margaret
01/02/2019
01/02/2019
4 / 10
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Margaret of Liverpool, who had a new Hyundai i10 Hatchback (2020 - 2023) on 01/02/2019
Overall: 4 / 10
Delivery Punctuality Comments
One day late
Overall Punctuality Comments
One day late
Cleanliness Comments
Car was filthy but the delivery driver did say he had tried to find a jet wash but every where was frozen
Damage Comments
None that I am aware of
Improvements
Better communications
Mazda CX-5
01/02/2019
01/02/2019
8 / 10
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of , who had a new Mazda CX-5 Diesel Estate (2017 on) on 01/02/2019
Overall: 8 / 10
Cleanliness Comments
200 mile drive in bad weather!
Overall Comments
car arrived first thing in the morning on a day where there was lots of snow - so above and beyond expectations
Skoda Octavia Estate (2017-20)
Sean
01/02/2019
01/02/2019
8 / 10
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Sean of Newcastle , who had a new Skoda Octavia Estate (2017 - 2020) on 01/02/2019
Overall: 8 / 10
Cleanliness Comments
Car was a bit dirty but it was a wet day and the roads had been salted, unavoidable
Improvements
Nothing really
Seat Arona (2017-20)
Martin
30/01/2019
30/01/2019
8 / 10
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Martin of Salisbury, who had a new Seat Arona Diesel Hatchback (2017 - 2020) on 30/01/2019
Overall: 8 / 10
Improvements
No all was well
Ford Ranger
31/01/2019
31/01/2019
4 / 10
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of , who had a new Ford Ranger Diesel (2015 - 2019) on 31/01/2019
Overall: 4 / 10
Delivery Person Comments
Seemed a bit rushed due to the time of day and having had to do a delivery previously, was polite but very quick to try and get me to sign.
Delivery Punctuality Comments
arrived before 5:00pm as promised.. but just. 4:45 delivery.
Overall Punctuality Comments
arrived before 5:00pm as promised.. but just. 4:45 delivery.
Cleanliness Comments
Although it had been driven for 51 miles the vehicle was very clean.
Overall Comments
I had no phone call to say that the vehicle was on the way as suggested in the Lingo portal, I appreciate this wasnt guaranteed to happen but would have helped.
By 2:00pm I had to message to make sure the vehicle was definitely coming, I was advised it would be delivered by 5:00pm, The vehicle was finally delivered at 4:45pm leaving minimal light to accurately inspect the vehicle.
The vehicle came from Stoke on Trent, knowing this I would have been happy to collect it during the day.
Delivery Communication Comments
Found the staff on Lings portal very friendly and helpful, but at times long winded to get an answer but believe this was the dealers communication.
As above copied and pasted; I had no phone call to say that the vehicle was on the way as suggested in the Lingo portal, I appreciate this wasnt guaranteed to happen but would have helped.
By 2:00pm I had to message to make sure the vehicle was definitely coming, I was advised it would be delivered by 5:00pm, The vehicle was finally delivered at 4:45pm leaving minimal light to accurately inspect the vehicle.
Improvements
Delivered it earlier, had the delivery agent clearly explain what he was marking on his tablet as he didnt explain any of it and just expected me to sign.
It was only when I asked if this was to accept the condition of the vehicle and should I check it he said to do so.
I mentioned the lighting and had to insist he made a note that it was inspected in poor lighting / the dark.
It wasnt until I received the e-mail delivery sheet after that I could see what I had signed for.
A bit shady really...
Mazda MX-5 Convertible
Jamie
29/01/2019
29/01/2019
10 / 10
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Jamie of Robertsbridge, who had a new Mazda MX-5 Convertible on 29/01/2019
Overall: 10 / 10
Delivery Person Comments
Good communication, very professional
Kia Sportage Estate (2018-21)
Craig
28/01/2019
28/01/2019
8 / 10
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Craig of Ulverston, who had a new Kia Sportage Diesel Estate (2018 - 2021) on 28/01/2019
Overall: 8 / 10
Overall Comments
3rd car received through Ling and everything went smoothly.
Delivery Communication Comments
Sometime your response is too quick and I felt a bit harassed as I am unable to have mobile at work so came home to two or three messages sometimes wanting a quick answer
Nissan Qashqai (2017-21)
Keith
29/01/2019
29/01/2019
10 / 10
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Keith of Stevenage , who had a new Nissan Qashqai Hatchback (2017 - 2021) on 29/01/2019
Overall: 10 / 10
Missing Comments
Delivery form? What does it look like, as it may be in the vehicle? However, if it was something the delivery driver should have given me, I didn't receive anything.
Kia Stinger (2018-23)
MrBrady
28/01/2019
28/01/2019
10 / 10
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MrBrady of Harlow, who had a new Kia Stinger Gran Turismo (2018 - 2023) on 28/01/2019
Overall: 10 / 10
Delivery Person Comments
Friendly and pleasant guy who was chatty and positive.
Delivery Punctuality Comments
Exceeded all my expectations, the car was with me before 10am.
Overall Punctuality Comments
Exceeded all my expectations, the car was with me before 10am.
Cleanliness Comments
The delivery guy had it hand-washed just prior to dropping it off.
Missing Comments
Other than the requested interior trim, which is BLACK and not RED :)
Volvo V40 (2012-19)
Steph
23/01/2019
23/01/2019
6 / 10
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Steph of Rochdale, who had a new Volvo V40 Hatchback (2012 - 2019) on 23/01/2019
Overall: 6 / 10
Cleanliness Comments
It was a frosty day so not perfectly clean
Missing Comments
Owners manual but I believe this is electronic
Improvements
not driven up
Peugeot 2008 Estate
Graham
24/01/2019
24/01/2019
8 / 10
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Graham of Abingdon, who had a new Peugeot 2008 Estate (2019 - 2023) on 24/01/2019
Overall: 8 / 10
Damage Comments
But car was covered in snow and salt/spray so difficult to see. Obviously couldn't be helped!
Dealer Service Comments
Was difficult to find correct person and dept. to actually pay the deposit!!!!
Missing Comments
Did not appear to be any instructions for the stereo/ dab/ infotainment system but maybe this isn't provided.
Mazda 2 Hatchback (2019-23)
Melissa
22/01/2019
22/01/2019
10 / 10
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Melissa of MEOPHAM, who had a new Mazda MAZDA2 Hatchback (2019 - 2023) on 22/01/2019
Overall: 10 / 10
Improvements
Nothing, it arrived on time, on the day it was supposed too and it was clean and undamaged. Very happy
Nissan Qashqai (2017-21)
Joanne
24/01/2019
24/01/2019
10 / 10
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Joanne of Lutterworth, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 24/01/2019
Overall: 10 / 10
Delivery Person Comments
Polite and pleasant.
Delivery Punctuality Comments
At agreed time
Overall Punctuality Comments
At agreed time
Cleanliness Comments
spotless - the delivery driver had washed it just a few miles before delivery
Overall Comments
They called the day before to check if their proposed timeslot was convenient, then called again on day of delivery to confirm that they would be there within agreed timeslot. Brilliant!
Improvements
Nothing - really happy with the whole delivery service
Mazda CX-5 (2020-21)
Scott
23/01/2019
23/01/2019
8 / 10
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Scott of Glasgow, who had a new Mazda CX-5 Estate Special Editions (2020 - 2021) on 23/01/2019
Overall: 8 / 10
Delivery Person Comments
Very nice, took the time to run through car features. Was nice enough that I ran him to the train station rather than letting him walk the couple of miles :)
Cleanliness Comments
Delivery guy apologised for not taking it to a car wash so it was clean on the outside, but it was -4, so all carwashes were shut - not his fault at all. Inside was fine.
Dealer Service Comments
Little weird to have to pay deposit manually prior to them delivering, but not a big deal
Overall Comments
Phoned ahead of arrival to let us know, went through car features and functions (think he was from a dealership rather than car delivery company)
Improvements
Nothing
Jaguar XF Estate (2020-24)
Martyn
21/01/2019
21/01/2019
8 / 10
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Martyn of Sutton Coldfield , who had a new Jaguar XF Diesel Sportbrake (2020 - 2024) on 21/01/2019
Overall: 8 / 10
Delivery Person Comments
Very polite friendly guy
Delivery Punctuality Comments
Late morning delivery
Overall Punctuality Comments
Late morning delivery
Cleanliness Comments
Drove the car to my house but got the car washed local to me, it was spotless on delivery
Damage Comments
Perfect!
Dealer Service Comments
Happy with dealer service
Overall Comments
Pre-called 60 mins before delivery. Dealt with the formalities efficiently
Delivery Communication Comments
Good response time but massive issues, please read the email trail on your system
Missing Comments
No seperate warranty book but covered in handbook. No service book, but I believe records are kept online for Jaguar. No copy of delivery note left
Improvements
On transporter would have been preferred
Kia Sportage Estate
Bertie
21/01/2019
21/01/2019
8 / 10
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Bertie of Cambridge, who had a new Kia Sportage Diesel Estate (2018 on) on 21/01/2019
Overall: 8 / 10
Delivery Person Comments
very friendly chap and great communication
Delivery Punctuality Comments
30 mins late but it was Monday morning and rush hour so cannot complain
Overall Punctuality Comments
30 mins late but it was Monday morning and rush hour so cannot complain
Cleanliness Comments
the car was not washed before it arrived, apparently there were no power washers at the dealership that were working. There was still some tape left on the bonnet from where it had been wrapped up. No car mats. I would have expected paper floor mats to protect from the muddy foot prints.
Improvements
nothing
Peugeot 2008 Estate
Pedro
16/01/2019
16/01/2019
8 / 10
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Pedro of Reigate, who had a new Peugeot 2008 Estate (2019 - 2023) on 16/01/2019
Overall: 8 / 10
Improvements
nothing much to point out
Skoda Kodiaq Estate
Joe
15/01/2019
15/01/2019
8 / 10
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Joe of Fernhurst, who had a new Skoda Kodiaq Diesel Estate (2017 on) on 15/01/2019
Overall: 8 / 10
Dealer Service Comments
If you include the notifications about late delivery....not quite so happy with the dealer.
Improvements
Not sure what you could have done, must be awkward when dealer delivers later than expected. Personally i prefer the no bullshit, straight up honest news so that i can plan accordingly. I appreciated getting an honest answer from Adrian and you guys have always been awesome about updating me. I got the car in the end and im happy with it.
Skoda Octavia (2017-20)
Brian
22/11/2018
22/11/2018
6 / 10
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Brian of Corbridge, who had a new Skoda Octavia Hatchback (2017 - 2020) on 22/11/2018
Overall: 6 / 10
Dealer Service Comments
Don't know who the dealer is it all went through the delivery company which may have contributed to the delay in the SatNav SD Card
Overall Comments
The SatNav SD card was missing and took a couple of weeks to arrive
Delivery Communication Comments
The time taken to sort out the SatNav SD card was longer than one might have hoped
Missing Comments
See above SatNav Sd Card
Improvements
Including the SatNav SD Card
Mazda CX-3
Doug
16/01/2019
16/01/2019
10 / 10
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Doug of Margate, who had a new Mazda CX-3 Hatchback Special Edition (2018 - 2020) on 16/01/2019
Overall: 10 / 10
Delivery Person Comments
Very personable and chatty, pleasant and easy going
Delivery Punctuality Comments
Delivered at time stated
Overall Punctuality Comments
Delivered at time stated
Overall Comments
Kept notified and arrived on time
Delivery Communication Comments
Informed every step of the way
Missing Comments
The car doesn’t seem to have a service history book
Improvements
Nothing
Mini Convertible
Bruno
16/01/2019
16/01/2019
8 / 10
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Bruno of Dunchurch, who had a new Mini Convertible (2016 - 2021) on 16/01/2019
Overall: 8 / 10
Delivery Person Comments
Nice guy dekivered the car. Showed all feature to driver. Even let her take roof down in rain! (women thing...)
Mini Convertible
Bruno
16/01/2019
16/01/2019
8 / 10
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Bruno of Dunchurch, who had a new Mini Convertible (2016 - 2021) on 16/01/2019
Overall: 8 / 10
Delivery Person Comments
Took time to explain all feature of the car! very pleased!
Delivery Communication Comments
Dealer sent forms on the day before of delivery....very late.
Mercedes E Class Coupe
Andy
15/01/2019
15/01/2019
8 / 10
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Andy of Manchester, who had a new Mercedes E Class Diesel Coupe (2017 on) on 15/01/2019
Overall: 8 / 10
Delivery Person Comments
Good
Delivery Punctuality Comments
Good
Overall Punctuality Comments
Good
Cleanliness Comments
Average
Damage Comments
No
Overall Comments
Very good
Missing Comments
Previously with Mercedes there was mobile phone charging cables for IOS and android, not sure if this is standard?
Improvements
Earlier delivery and options to move the date for delivery
Suzuki Vitara Estate (2018-24)
Rod
14/01/2019
14/01/2019
8 / 10
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Rod of West Yorkshire, who had a new Suzuki Vitara Estate (2018 - 2024) on 14/01/2019
Overall: 8 / 10
Delivery Punctuality Comments
Contact call said delivery would be 09:30 from Southampton. Delivered at that time.
Overall Punctuality Comments
Contact call said delivery would be 09:30 from Southampton. Delivered at that time.
Cleanliness Comments
Internally was excellent. Exterior was consistent with the 372 miles travelled for delivery
Improvements
Picky but I suppose it could have been washed. However, delivery guy not familiar with location or facilities available
Skoda Octavia Estate (2017-20)
Pete
11/01/2019
11/01/2019
10 / 10
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Pete of Launceston, who had a new Skoda Octavia Estate (2017 - 2020) on 11/01/2019
Overall: 10 / 10
Missing Comments
The delivery person didn't know if I had break down cover and the ice scrapper in the petrol cap was missing but he wasn't sure if it should have one
Citroen C3 (2018-20)
Jeremy
14/01/2019
14/01/2019
4 / 10
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Jeremy of Shepton Mallet , who had a new Citroen C3 Hatchback Special Edition (2018 - 2020) on 14/01/2019
Overall: 4 / 10
Delivery Person Comments
OK I suppose, pleasant enough
Delivery Punctuality Comments
No time had been arranged although I had asked for a phone call first to make sure I had not gone to the shops etc
Overall Punctuality Comments
No time had been arranged although I had asked for a phone call first to make sure I had not gone to the shops etc
Cleanliness Comments
Inside immaculate outside filthy. Delivery driver said sorry
Dealer Service Comments
No communication with dealer
Overall Comments
Car dirty, no proper handover just gave me the keys and wanted to dash away
Improvements
A phone call first, a proper handover of the car and a clean car please
Nissan Qashqai (2017-21)
Kamilg
28/09/2018
28/09/2018
10 / 10
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Kamilg of Fort William, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 28/09/2018
Overall: 10 / 10
Skoda Octavia (2017-20)
Martin
11/01/2019
11/01/2019
8 / 10
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Martin of Bury St Edmunds, who had a new Skoda Octavia Hatchback (2017 - 2020) on 11/01/2019
Overall: 8 / 10
Delivery Person Comments
Very pleasant and helpful.
Delivery Punctuality Comments
Dealer notified meat 9:20am delivery would be pm,later in the day Lings notified an am delivery, itt arrived at 10:00am
Overall Punctuality Comments
Dealer notified meat 9:20am delivery would be pm,later in the day Lings notified an am delivery, itt arrived at 10:00am
Cleanliness Comments
Excellent condition and had been cleaned before delivery
Damage Comments
Side light/indicator misted, but has now cleared
Dealer Service Comments
After only 24 hrs everything seem to be good
Overall Comments
Asked for pm delivery but had to take extra time off work as it was delivered at 10am
Missing Comments
No wheel tools (stated on delivery note) but has a puncture kit. No service book, when delivered was told more paperwork from dealer later
Improvements
Other than delivery time, I had to make last minute arrangements to be home and take the day off work.
Mazda 6 Saloon (2018-22)
Jim
11/01/2019
11/01/2019
8 / 10
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Jim of Bristol, who had a new Mazda MAZDA6 Saloon (2018 - 2022) on 11/01/2019
Overall: 8 / 10
Cleanliness Comments
Inside spotless, but outside was dirty, which could have been from transporting, but needed to take it to a car wash.
Improvements
Just make sure outside of the car is clean prior to delivery
Volkswagen T-Roc
Alan
11/01/2019
11/01/2019
10 / 10
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Alan of Milton Keynes, who had a new VW T-Roc Hatchback (2017 - 2021) on 11/01/2019
Overall: 10 / 10
Delivery Person Comments
Polite and friendly
Hyundai Tucson Estate (2018-21)
Matt
10/01/2019
10/01/2019
8 / 10
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Matt of Lincoln, who had a new Hyundai Tucson Estate (2018 - 2021) on 10/01/2019
Overall: 8 / 10
Delivery Person Comments
Excellent gentlemen. Smartly dressed and keen to show me what he could regarding the vehicle features.
Delivery Punctuality Comments
Before their estimate and with apologies it wasn't quicker due to traffic.
Overall Punctuality Comments
Before their estimate and with apologies it wasn't quicker due to traffic.
Dealer Service Comments
Prompt and efficient. They do like to slap their logo on their company logo and branding on the rear of the car. Seen it in the rear window before but never on the outer body surface (boot area). Seems a little tacky in my book. But then I like a nice clean vehicle. Then again I'm not a fan of dealers using vehicles customers are paying for either outright, PCP, PHC or other as means of advertising. I was tempted to remove them at least from the outer body.
Overall Comments
The delivery was on time and early. For a delivery company to send a driver alone on a long distance expecting the customer to provide onward arrangements to get there elsewhere seems poor. There was a possibility I may have been unable to in some circumstances.
Delivery Communication Comments
Excellent on the Ling side. A little rushed on the delivery company side. No communication on the day of arrival. The vehicle just turned up.
Improvements
Seems fine as a first time user of this website. I will undoubtedly be back for more.
Volkswagen Golf Mk7
Ian
04/01/2019
04/01/2019
10 / 10
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Ian of Leeds, who had a new VW Golf Hatchback (2017 - 2020) on 04/01/2019
Overall: 10 / 10
Delivery Person Comments
Driver was very polite and friendly
Overall Comments
Delivery was early, called before delivering
Honda CR-V Estate
10/01/2019
10/01/2019
8 / 10
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of , who had a new Honda CR-V Estate (2018 - 2023) on 10/01/2019
Overall: 8 / 10
Delivery Person Comments
No comments
Delivery Punctuality Comments
No actual time for delivery was given but came AM on day of delivery which was good.
Overall Punctuality Comments
No actual time for delivery was given but came AM on day of delivery which was good.
Cleanliness Comments
As the car was driven from Bolton the outside of the car was a little dirty from the journey.
Damage Comments
No damage!
Dealer Service Comments
Can not really comment as had no contact with supplying dealer
Improvements
Nothing all went well
Ford Kuga Estate (2016-19)
Steph
04/01/2019
04/01/2019
6 / 10
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Steph of Wollaston, who had a new Ford Kuga Vignale Diesel Estate (2016 - 2019) on 04/01/2019
Overall: 6 / 10
Cleanliness Comments
I've sent pictures and a further detailed message. But there were some dirt marks and oily residue left on the inside consoles and doors.
Improvements
Delivery was fine, it was a little later than originally said, but this didn't cause an issue for me on the day.
Citroen C3 (2018-20)
David
08/01/2019
08/01/2019
8 / 10
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David of Great Malvern , who had a new Citroen C3 Hatchback Special Edition (2018 - 2020) on 08/01/2019
Overall: 8 / 10
Delivery Punctuality Comments
Early delivery but time not stated in advance.
Overall Punctuality Comments
Early delivery but time not stated in advance.
Overall Comments
No real issues but could have advised me of delivery time.
Improvements
Clear delivery time window.
Mercedes A Class
Zumo
07/01/2019
07/01/2019
10 / 10
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Zumo of Stevenage, who had a new Mercedes A Class Diesel Hatchback (2018 on) on 07/01/2019
Overall: 10 / 10
Delivery Person Comments
great attitude and polite !
Delivery Punctuality Comments
spot on
Overall Punctuality Comments
spot on
Cleanliness Comments
very clean-perfect
Damage Comments
nc
Dealer Service Comments
gave me every detail about delivery and lease details
Overall Comments
Fantastic service and good info given on all controls of the vehicle
Delivery Communication Comments
communication was spot on from the dealer and as always 5 stars from Ling !
Improvements
None-the best ive had over 20 years of lease/company cars......better than BMW !
Honda HR-V (2015-18)
Sophie
04/01/2019
04/01/2019
8 / 10
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Sophie of Peterborough, who had a new Honda HR-V Hatchback (2015 - 2018) on 04/01/2019
Overall: 8 / 10
Delivery Person Comments
He was a very lovely and kind man....he also smelt okay!
Delivery Punctuality Comments
He said he would arrive at 11 and it was about 11.
Overall Punctuality Comments
He said he would arrive at 11 and it was about 11.
Cleanliness Comments
Apparently they are not allowed to clean them so it was quite Grimsby from being stored not the road dirt.
Overall Comments
Really organised. I was contacted the night before and told when the car would arrive.
Delivery Communication Comments
Always updated about the delivery being on target then told when it would come and it did come at that time.
Improvements
Nothing
Citroen C3 (2018-20)
Gareth
04/01/2019
04/01/2019
10 / 10
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Gareth of NORTH SHIELDS, who had a new Citroen C3 Hatchback Special Edition (2018 - 2020) on 04/01/2019
Overall: 10 / 10
Improvements
An indication of time of delivery not just day, even if just am/pm
Skoda Kodiaq Estate
Andy
31/12/2018
31/12/2018
10 / 10
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Andy of Leeds, who had a new Skoda Kodiaq Diesel Estate (2017 on) on 31/12/2018
Overall: 10 / 10
Delivery Person Comments
Very nice guy, happy to spend time going through things.
Improvements
No
Renault Captur (2020-2024) (2019-24)
21/12/2018
21/12/2018
8 / 10
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of , who had a new Renault Captur Hatchback (2019 - 2024) on 21/12/2018
Overall: 8 / 10
Delivery Punctuality Comments
However I didn't get a 1 hour warning of the car's arrival time, they just turned up.
Overall Punctuality Comments
However I didn't get a 1 hour warning of the car's arrival time, they just turned up.
Improvements
I could have had some notice of their arrival but other than that, it was all fine.
Lexus NX
Alex
21/12/2018
21/12/2018
8 / 10
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Alex of Glenrothes, who had a new Lexus NX Estate (2017 - 2021) on 21/12/2018
Overall: 8 / 10
Damage Comments
As I have previously communicated the only issue is the interior should be ochre not black. Let's see what the dealer comes back with.
Volkswagen Touareg Estate
Steve
21/12/2018
21/12/2018
10 / 10
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Steve of Telford, who had a new VW Touareg Diesel Estate (2018 on) on 21/12/2018
Overall: 10 / 10
Delivery Person Comments
Driver was courteous, timely, knowledgeable and very friendly- took time to explain main controls of the car.
Cleanliness Comments
Inside of the car was immaculate, outside was dirty though it was a rainy day - delivery driver offered to take to car wash! Very thoughtful touch.
Missing Comments
No Warranty / service book - though after reading handbook, I believe these are now electronic rather than physical? A copy of the the delivery note was not left - though I only thought of this after the delivery driver had left.
Improvements
a Phone call from the dealer the day before to confirm delivery would have been good- I didn’t know an approximate delivery time until the driver left the dealer. A call the day before with conformation and time indication would have been better
Volkswagen Touareg Estate
Steve
21/12/2018
21/12/2018
10 / 10
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Steve of Telford, who had a new VW Touareg Diesel Estate (2018 on) on 21/12/2018
Overall: 10 / 10
Delivery Person Comments
Driver was courteous, timely, knowledgeable and very friendly- took time to explain main controls of the car.
Cleanliness Comments
Inside of the car was immaculate, outside was dirty though it was a rainy day - delivery driver offered to take to car wash! Very thoughtful touch.
Missing Comments
No Warranty / service book - though after reading handbook, I believe these are now electronic rather than physical? A copy of the the delivery note was not left - though I only thought of this after the delivery driver had left.
Improvements
a Phone call from the dealer the day before to confirm delivery would have been good- I didn’t know an approximate delivery time until the driver left the dealer. A call the day before with conformation and time indication would have been better
Skoda Octavia (2017-20)
Derick
19/12/2018
19/12/2018
10 / 10
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Derick of Congerstone, Nuneaton, who had a new Skoda Octavia Hatchback (2017 - 2020) on 19/12/2018
Overall: 10 / 10
Improvements
Delighted with delivery
Volvo V90 Estate
Alison
20/12/2018
20/12/2018
8 / 10
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Alison of Northampton, who had a new Volvo V90 Diesel Estate (2016 on) on 20/12/2018
Overall: 8 / 10
Delivery Person Comments
Good driver and didn't rush me even though he had another two jobs
Delivery Punctuality Comments
Didn't get notice of delivery time until midday on day of delivery, would have preferred more notice
Overall Punctuality Comments
Didn't get notice of delivery time until midday on day of delivery, would have preferred more notice
Cleanliness Comments
Driver jetwashed it locally before delivery so was pretty good considering the weather
Damage Comments
Not a mark on the car
Dealer Service Comments
Have spoken to dealer since delivery and very responsive to my queries
Overall Comments
Would have preferred it arrived in daylight
Improvements
Bottle of prosecco in the glovebox?
Audi A3 Sportback (2016 - 2020)
Davina
21/12/2018
21/12/2018
10 / 10
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Davina of Glasgow , who had a new Audi A3 Sportback (2016 - 2020) on 21/12/2018
Overall: 10 / 10
Mazda CX-5 (2020-21)
Billy
20/12/2018
20/12/2018
6 / 10
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Billy of Glasgow, who had a new Mazda CX-5 Estate Special Editions (2020 - 2021) on 20/12/2018
Overall: 6 / 10
Delivery Communication Comments
Message from Lings said delivery would be lunchtime / early afternoon - delivery arrived at 9,00am with no prior call ahead as agredd
Mitsubishi Outlander Estate
Allister
19/12/2018
19/12/2018
8 / 10
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Allister of Malvern, who had a new Mitsubishi Outlander Estate Special Editions (2019 - 2019) on 19/12/2018
Overall: 8 / 10
Delivery Punctuality Comments
He was a little after the expected time but not his fault due to accident on the M5.
Overall Punctuality Comments
He was a little after the expected time but not his fault due to accident on the M5.
Damage Comments
It was marked on the delivery sheet before the driver left. 2 small stone chips; 1 on the nearside rear bumper between the lights and the rear wheel and one on the leading edge of the drivers door.
Seat Ibiza (2017 - 2021)
Alastair
18/12/2018
18/12/2018
8 / 10
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Alastair of Putney, who had a new Seat Ibiza Hatchback (2017 - 2021) on 18/12/2018
Overall: 8 / 10
Delivery Punctuality Comments
I got a call at 1pm suggesting delivery would be around 4. I then got a message at 3.30 suggesting a 5pm delivery but it didn't arrive until around 5.20. the delivery driver suggested this was due to the weather and checking on the CDU.
Overall Punctuality Comments
I got a call at 1pm suggesting delivery would be around 4. I then got a message at 3.30 suggesting a 5pm delivery but it didn't arrive until around 5.20. the delivery driver suggested this was due to the weather and checking on the CDU.
Damage Comments
Other than the fault with the CDU
Overall Comments
Annoying that the CDU didn't work at the point of delivery. Fortunately resetting the fuse fixed this but I would have expected it to be picked up pre-delivery.
Improvements
Clarity on delivery time and resolution of the fault with the CDU.
Mercedes GLC Estate
Graeme
13/12/2018
13/12/2018
8 / 10
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Graeme of Wirral, who had a new Mercedes GLC Estate Special Edition (2018 on) on 13/12/2018
Overall: 8 / 10
BMW X3 Estate
Jon
14/12/2018
14/12/2018
8 / 10
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Jon of , who had a new BMW X3 Diesel Estate (2017 on) on 14/12/2018
Overall: 8 / 10
Delivery Person Comments
Nice, efficient chap. Very polite. Had other jobs to do but gave me time to properly review the paperwork and what I was signing off against.
Cleanliness Comments
Had clearly been cleaned before delivery but there was a bit of unavoidable grime on the car from the 200+ mile trip on a car transporter.
Dealer Service Comments
No direct contact with the dealer so hard to say anything other than good.
Overall Comments
Arrived at 09:30 on the planned delivery date however a bit of contact a day or two beforehand would have been appreciated.
Improvements
A bit more comms to confirm delivery - felt like I had to chase and didn't get any real confirmation until the driver rang me about 30 mins before delivery.
Renault Clio (2020-22)
Brandon
14/12/2018
14/12/2018
10 / 10
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Brandon of Redditch, who had a new Renault Clio Hatchback Special Editions (2020 - 2022) on 14/12/2018
Overall: 10 / 10
BMW 2 Series Coupe
Jenice
14/12/2018
14/12/2018
10 / 10
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Jenice of Ashby De La Zouch, who had a new BMW 2 Series Coupe (2017 - 2020) on 14/12/2018
Overall: 10 / 10
Improvements
Dont have the car manual book or warranty book or a copy of the delivery form, but otherwise was very good.
Mercedes E Class Estate (2020-23)
Paul
13/12/2018
13/12/2018
8 / 10
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Paul of Nottingham, who had a new Mercedes E Class Diesel Estate (2020 - 2023) on 13/12/2018
Overall: 8 / 10
Mercedes E Class Estate
Andy
11/12/2018
11/12/2018
10 / 10
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Andy of Swindon, who had a new Mercedes E Class Diesel Estate (2016 on) on 11/12/2018
Overall: 10 / 10
Delivery Person Comments
Really nice person. Happy to help
Delivery Punctuality Comments
All on time. Phoned evening before to confirm time
Overall Punctuality Comments
All on time. Phoned evening before to confirm time
Cleanliness Comments
Showroom condition
Overall Comments
Came on time. Car was cleaned just before delivery. All very efficient
Delivery Communication Comments
Brilliant service all round - thank you
Improvements
Can't think of anything
Seat Arona (2017-20)
Lynne
29/11/2018
29/11/2018
8 / 10
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Lynne of Invergowrie, who had a new Seat Arona Diesel Hatchback (2017 - 2020) on 29/11/2018
Overall: 8 / 10
Delivery Punctuality Comments
A time scale would have been better
Overall Punctuality Comments
A time scale would have been better
Hyundai i10 (2020-23)
07/12/2018
07/12/2018
6 / 10
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of , who had a new Hyundai i10 Hatchback (2020 - 2023) on 07/12/2018
Overall: 6 / 10
Delivery Person Comments
I didn't personally get to meet the chap, he was pleasant on the phone when we spoke and my partner didn't say anything bad about him so he must've been alright.
Delivery Punctuality Comments
Details given in question one about punctuality
Overall Punctuality Comments
Details given in question one about punctuality
Cleanliness Comments
Car was clean and the driver used the shoe sheet under his feet in the drivers side
Damage Comments
No damage could be seen on the night of delivery and nothing when checked in the morning either
Overall Comments
Driver was delayed and arrangements had to be made for my partner to come home as I had to go out to an event which was pre arranged and couldn't wait in any longer. The driver Clive did keep me informed but only when it was the time he'd previously stated the car would arrive.
Example:
Original delivery slot 9-12
Call time 9:46 Clive called and advised they would be with me 15:00-15:30
Call time 15:14 Clive called to say they'd been delayed and would be with me 18:00-18:30
Call time 18:45 Clive called to tell me he'd been delayed further and would be with me 19:30-19:45
Delivery Communication Comments
Details of conversations given in question 1
Improvements
I know delays occur but being kept informed before the time for delivery had arrived would have been better
Volvo V90 Estate
Marshall
11/12/2018
11/12/2018
10 / 10
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Marshall of Sutton On Sea, Lincolnshire, who had a new Volvo V90 Diesel Estate (2016 on) on 11/12/2018
Overall: 10 / 10
Delivery Person Comments
Very helpful fella!
Improvements
It was no problem at all v smooth!
Volkswagen Tiguan Estate
Gareth
10/12/2018
10/12/2018
10 / 10
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Gareth of Cardiff, who had a new VW Tiguan Diesel Estate (2016 on) on 10/12/2018
Overall: 10 / 10
Overall Comments
The car was clean, the delivery driver was friendly and helpful.
Ford Focus (2018-22)
Lee
10/12/2018
10/12/2018
8 / 10
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Lee of Gateshead, who had a new Ford Focus Hatchback (2018 - 2022) on 10/12/2018
Overall: 8 / 10
Dealer Service Comments
There was a mistake with the colour of the car I’d initially applied for. I then had to change to a colour I was less keen on
Improvements
Given a time for delivery or an hours notice when the car would be delivered
Skoda Octavia Estate (2017-20)
James
28/11/2018
28/11/2018
10 / 10
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James of Newton Abbot, who had a new Skoda Octavia Estate (2017 - 2020) on 28/11/2018
Overall: 10 / 10
Delivery Person Comments
Very good. They had the time to show us around the car and explain all the buttons.
Overall Comments
Very good communication prior to delivery and arrived on time
Missing Comments
There was no service book but I think this is now electronic??
Kia Optima Estate
David
30/11/2018
30/11/2018
8 / 10
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David of Cardiff, who had a new Kia Optima Diesel Sportswagon (2018 on) on 30/11/2018
Overall: 8 / 10
Delivery Punctuality Comments
Delivery time arranged by phone the day before delivery.
Overall Punctuality Comments
Delivery time arranged by phone the day before delivery.
Improvements
nothing
Seat Ateca Estate (2016-20)
Kerry
03/12/2018
03/12/2018
8 / 10
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Kerry of Loughborough, who had a new Seat Ateca Diesel Estate (2016 - 2020) on 03/12/2018
Overall: 8 / 10
Cleanliness Comments
It had been driven to me on a rainy day down the motorway.
Missing Comments
he took the deleivery note but i took a picture
Volvo V60 Estate
Peter
05/12/2018
05/12/2018
8 / 10
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Peter of Malmesbury, who had a new Volvo V60 Sportswagon (2019 on) on 05/12/2018
Overall: 8 / 10
Delivery Person Comments
Very good
Delivery Punctuality Comments
Good
Overall Punctuality Comments
Good
Cleanliness Comments
Very good
Damage Comments
No
Overall Comments
Good
Improvements
Igood enough
Seat Leon Estate (-2020) (2018-19)
Mark
05/12/2018
05/12/2018
8 / 10
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Mark of Gillingham, who had a new Seat Leon Sport Tourer Special Editions (2018 - 2019) on 05/12/2018
Overall: 8 / 10
Delivery Person Comments
Barry was great. He gave me a call about an hour before he was due just to keep me posted. Very nice guy, very pleasant.
Delivery Punctuality Comments
Barry was great. He gave me a call about an hour before he was due just to keep me posted. And there he was, just under an hour later. Excellent.
Overall Punctuality Comments
Barry was great. He gave me a call about an hour before he was due just to keep me posted. And there he was, just under an hour later. Excellent.
Cleanliness Comments
Unfortunately the car was a little dirty but I guess that was to be expected having been driven down from Sheffield in the morning, on a very wet and miserable day.
Damage Comments
No damage :)
Dealer Service Comments
Very happy with the delivery process. From start to finish, all went like clockwork.
Overall Comments
Very happy with the delivery process. From start to finish, all went like clockwork (unlike getting the damn car from the manufacturer to the dealer !!)
Delivery Communication Comments
Very happy with the delivery process. From start to finish, all went like clockwork.
Missing Comments
Just lacking a copy of the delivery form? Not sure whether I was due to get one anyway?
Improvements
Nothing else for me to add. All good.
Citroen C3 Aircross
Dawn
05/12/2018
05/12/2018
10 / 10
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Dawn of Crewe, who had a new Citroen C3 Aircross Special Edition (2018 - 2021) on 05/12/2018
Overall: 10 / 10
Delivery Person Comments
Very helpful and a very nice man, infact he smelled great
Delivery Punctuality Comments
Ge said 8am and he was there at exactly 8am
Overall Punctuality Comments
Ge said 8am and he was there at exactly 8am
Overall Comments
Brilliant
Delivery Communication Comments
called the day before
Jaguar E-Pace Estate
Lynne
30/11/2018
30/11/2018
8 / 10
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Lynne of Ongar, who had a new Jaguar E-Pace Diesel Estate (2017 on) on 30/11/2018
Overall: 8 / 10
Delivery Person Comments
Very pleasant and thorough
Volkswagen Golf Mk7
Jules
05/06/2018
05/06/2018
10 / 10
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Jules of Rotherham, who had a new VW Golf Hatchback (2017 - 2020) on 05/06/2018
Overall: 10 / 10
Ford Fiesta
Sharon
03/12/2018
03/12/2018
8 / 10
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Sharon of Forfar, who had a new Ford Fiesta Hatchback on 03/12/2018
Overall: 8 / 10
Delivery Person Comments
Fred was friendly, helpful and very professional.
Delivery Punctuality Comments
The car was delivered at 8 am. Fantastic!
Overall Punctuality Comments
The car was delivered at 8 am. Fantastic!
Cleanliness Comments
Fred took the car to be washed before it was delivered to me so it arrived nice and shiny.
Damage Comments
Just a few small scratches on the bonnet and bumper at the back. I think just from being driven up to be delivered. Don’t think that could have been avoided especially at this time of year.
Dealer Service Comments
I’m being harsh here. Only issue was the registration.
Overall Comments
Delivered on my preferred date. A bit of confusion regarding the registration and was only made aware of this when the driver went to collect my car to deliver it. They did however phone me on the Saturday after I requested to help resolve the issue.
Delivery Communication Comments
Very Good communication from you and the delivery man. The dealer could have been a bit more organised in letting me know about the change of registration.
Missing Comments
The owners manual is there but no service book. I took a photo of the delivery form.
Improvements
Nothing. Spot on as usual Ling!
Hyundai i10 (2020-23)
Dan
29/11/2018
29/11/2018
4 / 10
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Dan of Pontyclun, who had a new Hyundai i10 Hatchback (2020 - 2023) on 29/11/2018
Overall: 4 / 10
Delivery Person Comments
The man who arrived was lovely... no problems with him personally.
Delivery Punctuality Comments
See above.
Overall Punctuality Comments
See above.
Cleanliness Comments
Car was clean enough - it was a rotten day so it was a bit muddy from the motorway but completely acceptable given the weather!
Damage Comments
The car looked as beautiful as any Hyundai i10 could.
Dealer Service Comments
Not sure what else I can comment on other than the delivery - the car works though, so YAY for that.
Overall Comments
Delivery booked for 8am to 1pm. Rec'd phone call at 12.44pm from the driver saying he would be with me between 3.30pm and 4pm. Was later advised (by your team) that they wouldn't make it at all that day. Delivery was re-booked for 17th December but a different driver turned up unannounced the next morning. Worst part of the process!
Delivery Communication Comments
You were good. The dealer was pants.
Missing Comments
There weren't any floor mats, but I've never had a lease car before so I'm not sure if there usually are or not.
Improvements
Delivery was a farce, but not your fault.
Ford Kuga Estate (2016-19)
Milo
03/12/2018
03/12/2018
8 / 10
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Milo of Henley On Thames, who had a new Ford Kuga Vignale Diesel Estate (2016 - 2019) on 03/12/2018
Overall: 8 / 10
Delivery Person Comments
He didn't seem to care much. He didn't show me a delivery note, I found later in the car. He forgot to give me keys, I had to chase him.
Cleanliness Comments
The boot could be hoovered.
Missing Comments
Nothing that comes to my mind
Improvements
The delivery man could be more focused on his job
Citroen C3 Aircross
Sam
03/12/2018
03/12/2018
8 / 10
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Sam of Milton Keynes , who had a new Citroen C3 Aircross Special Edition (2018 - 2021) on 03/12/2018
Overall: 8 / 10
Improvements
Given a time slot of delivery
Seat Arona
Lauren
09/11/2018
09/11/2018
8 / 10
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Lauren of Huddersfield, who had a new Seat Arona Hatchback (2017 - 2021) on 09/11/2018
Overall: 8 / 10
Nissan Qashqai (2017-20)
Clare
30/11/2018
30/11/2018
10 / 10
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Clare of SHEFFIELD, who had a new Nissan Qashqai Diesel Hatchback (2017 - 2020) on 30/11/2018
Overall: 10 / 10
Delivery Person Comments
very polite and professional
Delivery Punctuality Comments
0745 delivery
Overall Punctuality Comments
0745 delivery
Cleanliness Comments
clean
Overall Comments
arrived at 7.45 am which was great for me
Missing Comments
CAR Matts
Volkswagen Golf
Dave
16/11/2018
16/11/2018
6 / 10
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Dave of Sunderland, who had a new VW Golf Diesel Hatchback (2017 on) on 16/11/2018
Overall: 6 / 10
Delivery Person Comments
the guy was in such a hurry to get away
Cleanliness Comments
delivered on a wet morning
Improvements
its a car, it was delivered. Free cup cake next time
Audi A1 Sportback (2014-18)
Samantha
22/11/2018
22/11/2018
8 / 10
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Samantha of Glasgow, who had a new Audi A1 Sportback (2014 - 2018) on 22/11/2018
Overall: 8 / 10
Improvements
I asked a few times for the car registration so I could insure the car but I never got it from yourselves. I actually got it from the guy who delivered it.Just as well because the transporter could not get in my street so he had to park half a mile away and I had to drive it back myself.
BMW 4 Series Gran Coupe (2014-20)
Carl
27/11/2018
27/11/2018
6 / 10
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Carl of Gloucester, who had a new BMW 4 Series Gran Coupe (2014 - 2020) on 27/11/2018
Overall: 6 / 10
Delivery Person Comments
Handover and paperwork by the driver was professional and efficient
Delivery Punctuality Comments
Didn't know what time the car was going to turn up until the driver rang me at 1:45pm after that it was fine.
This was the worst part just not knowing when it would arrive
it would have been great if the driver could have rang me when they were leaving or if it would be am or pm even
Overall Punctuality Comments
Didn't know what time the car was going to turn up until the driver rang me at 1:45pm after that it was fine.
This was the worst part just not knowing when it would arrive
it would have been great if the driver could have rang me when they were leaving or if it would be am or pm even
Damage Comments
None that I could see but it was difficult to have a detailed look as it was raining heavily the driver did not this on the paperwork
Still not had chance to have a good look as I've not seen the car in daylight since!
Dealer Service Comments
As you know we were expecting a 68 plate car not a four month old 18 plate car I feel we were stitched up by the dealer
Very disappointed :-(
Overall Comments
Delivery was fine
Delivery Communication Comments
Good communication from lings poor communication from the dealer
Missing Comments
Not sure about warranty book will have to check
Improvements
For me it was just delivery communication from the dealer
Ford Kuga Estate (2016-19)
Jon
28/11/2018
28/11/2018
6 / 10
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Jon of Tempsford, who had a new Ford Kuga Vignale Diesel Estate (2016 - 2019) on 28/11/2018
Overall: 6 / 10
Cleanliness Comments
Interior had a few scuffs and the exterior was dirty from the winter roads (not much you can do about that though!)
Improvements
Nothing really to improve.
Ford Kuga Estate
Lisa
23/11/2018
23/11/2018
4 / 10
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Lisa of Norwich, who had a new Ford Kuga Diesel Estate (2016 on) on 23/11/2018
Overall: 4 / 10
Delivery Person Comments
Ok, nothing amazing. We had to call for his taxi to collect him.
Delivery Punctuality Comments
We asked for after 1pm and it was (5pm)
Overall Punctuality Comments
We asked for after 1pm and it was (5pm)
Cleanliness Comments
Please see above comments. I had to clean it myself on the Saturday a day after delvery
Overall Comments
We knew the car would be driven to us but it had loads of hand print marks/smears over it, inside of the windscreen hadn't been cleaned. There was an empty Macd's cup and rubbish under the passenger seat. The dealership was in Leicester I believe and the car had 180 miles on when delivered - Norwich to Leicester is less than 180 miles...
Delivery Communication Comments
Ling great, dealer we heard nothing from at all
Seat Leon (2018-19)
Will
20/11/2018
20/11/2018
8 / 10
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Will of Winchester, who had a new Seat Leon Hatchback Special Edition (2018 - 2019) on 20/11/2018
Overall: 8 / 10
Delivery Person Comments
Very polite, offered to run me through everything and immediately gave me key & spare.
Delivery Punctuality Comments
Text received at 7.30am to let me know she'd be there at 9.30 - arrived at 10 because she opted to pull over and rest.
Overall Punctuality Comments
Text received at 7.30am to let me know she'd be there at 9.30 - arrived at 10 because she opted to pull over and rest.
Cleanliness Comments
Expected worse but the car looked like it hadn't been driven the distance. There was some grease or similar underneath the bottom of passenger window seal.
Dealer Service Comments
Zero communication regarding major changes to the car from order to delivery. Not sure whether I should have expected that from leasing or not but I had to find these changes out myself via forums. Different engine, gearbox, badging, dashboard etc
Improvements
Nothing - delivery was smooth :)
Nissan Qashqai (2017-21)
23/11/2018
23/11/2018
8 / 10
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of , who had a new Nissan Qashqai Hatchback (2017 - 2021) on 23/11/2018
Overall: 8 / 10
Cleanliness Comments
Obviously would have been better if it hadn't been driven form the dealers.
Dealer Service Comments
Never really heard from them, should I have done?
Overall Comments
Nice guy. Rang 30 minutes before delivery.
Improvements
Deliver it on a truck, so it wasn't driven.
Audi A6 Estate
27/11/2018
27/11/2018
8 / 10
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of , who had a new Audi A6 Diesel Avant (2018 on) on 27/11/2018
Overall: 8 / 10
Delivery Person Comments
Polite & knowledgeable
Delivery Punctuality Comments
Delivery was supposed to be between 0900 & 1300. He arrived at 1730
Overall Punctuality Comments
Delivery was supposed to be between 0900 & 1300. He arrived at 1730
Cleanliness Comments
Very good inside but was not cleaned outside. Irt was late and raining in any case
Dealer Service Comments
Didn't really engage with the dealer
Overall Comments
Delivered on the day no damage to the car
Improvements
Arrived on time
Citroen Grand C4 Spacetourer Estate
Keith
23/11/2018
23/11/2018
8 / 10
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Keith of Crowborough, who had a new Citroen Grand C4 Spacetourer Diesel Estate (2018 on) on 23/11/2018
Overall: 8 / 10
Dealer Service Comments
The delivery driver texted and called me today (26/11/18) to apologise as he hadn't paid the Dartford crossing toll charge so I will be getting a penalty notice which I then have to send them a code to pay it!
They could have supplied a delivery form indicating exactly what was being delivered.
Volkswagen Touran Estate
Howard
26/11/2018
26/11/2018
10 / 10
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Howard of Stalybridge, who had a new VW Touran Diesel Estate (2015 on) on 26/11/2018
Overall: 10 / 10
Improvements
Delivery was perfect
Volkswagen Golf
Martin
26/11/2018
26/11/2018
8 / 10
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Martin of London, who had a new VW Golf Diesel Hatchback (2017 on) on 26/11/2018
Overall: 8 / 10
BMW i3
09/11/2018
09/11/2018
10 / 10
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of , who had a new BMW i3 Hatchback (2017 - 2022) on 09/11/2018
Overall: 10 / 10
Delivery Punctuality Comments
He arrived THE VERY MINUTE he said (7am, all the way from Sunderland).
Overall Punctuality Comments
He arrived THE VERY MINUTE he said (7am, all the way from Sunderland).
Dealer Service Comments
I've not had any dealings with the dealer - but the free cable makes me think good things about them.
Missing Comments
In fact, they threw in an extra charging cable (around £150) and some mats.
Volkswagen Polo (2019-21)
Shelley
19/11/2018
19/11/2018
10 / 10
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Shelley of Colwyn Bay, who had a new VW Polo Hatchback Special Editions (2019 - 2021) on 19/11/2018
Overall: 10 / 10
Skoda Karoq Estate
Dirk
23/11/2018
23/11/2018
8 / 10
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Dirk of Winchester, who had a new Skoda Karoq Estate (2017 on) on 23/11/2018
Overall: 8 / 10
Volvo XC90 Estate
Jamie
21/11/2018
21/11/2018
8 / 10
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Jamie of Chorley, who had a new Volvo XC90 Diesel Estate (2015 on) on 21/11/2018
Overall: 8 / 10
Cleanliness Comments
Some foot print marks on both driver and passenger side, car also had some dirty marks on outside
Improvements
Car could have been spotless on arrival, also in an ideal world wouldn’t have been driven for 200 milea
Seat Arona
Paula
20/11/2018
20/11/2018
6 / 10
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Paula of Westhill, who had a new Seat Arona Hatchback (2017 - 2021) on 20/11/2018
Overall: 6 / 10
Delivery Person Comments
Very sweet smelling - I don’t really how else to comment on body odour ....!
Delivery Punctuality Comments
Notice was given by driver of when he was arriving on the day
Overall Punctuality Comments
Notice was given by driver of when he was arriving on the day
Damage Comments
Although delivered in rain and still raining so paintwork hasn’t yet been properly viewed without raindrops
Dealer Service Comments
Order not fulfilled in relation to colour and two month wait (despite the loan car given) was inconvenient as I had to schedule three collection and delivery days from work instead of one and still do not have first choice colour is vehicle - orange and grey - even though the red was offered as the quickest alternative when the September delivery date was missed. The loan cars were appreciated however once the order error had been communicated to me.
Overall Comments
Not delivery drivers fault but only quarter tank of fuel despite broker advising the car mats and a fuel tank of petrol would be provided as regards goodwill gesture towards problems with order. Also front passenger car mat does not fit footwell as mats are not Arona mats
Delivery Communication Comments
However, communication direct from dealer could have been better regarding terms and conditions surrounding the loaned hire car (£1000 insurance excess etc) and the legal status/written contractual evidence of the delear’s contribution in relation to the finance agreement initial payment arrangements
Missing Comments
Apart from a fitting front passenger car mat and full tank of petrol as mentioned above, not sure what any warranty book would look like or whether every new car has one....there doesn’t seem to be one separate from the handbook
Improvements
Communicated with delivery driver that I should have been given a full tank of petrol and not a quarter tank at the very least as the promised goodwill gesture for all yeh inconvenience.
Volvo XC90 Estate
Stuart
17/11/2018
17/11/2018
10 / 10
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Stuart of Bolton, who had a new Volvo XC90 Diesel Estate (2015 on) on 17/11/2018
Overall: 10 / 10
Delivery Person Comments
I collected the car at the dealership. I could not find fault with the presentation of the dealer or the premises.
Delivery Punctuality Comments
A member of staff was waiting for me to arrive and the handover process began immediately. The car is complex and they spent time explaining how the car operated.
Overall Punctuality Comments
A member of staff was waiting for me to arrive and the handover process began immediately. The car is complex and they spent time explaining how the car operated.
Dealer Service Comments
Despite having ordered the wrong interior colour, the dealer did everything possibe to remedy the situation. Not least providing a courtesy car whilst waiting for a new car to be ordered and delivered. On reflection, the dealer experience was excellent.
Overall Comments
Excellent. I collected the car from the dealership who were faultless.
Delivery Communication Comments
Can't find any faults.
Improvements
Nothing :)
Hyundai Ioniq (2019-22)
Jeff
15/11/2018
15/11/2018
8 / 10
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Jeff of Mansfield, who had a new Hyundai Ioniq Electric Hatchback (2019 - 2022) on 15/11/2018
Overall: 8 / 10
Cleanliness Comments
couple of shoe scrapes on drivers door pocket, rest immaculate
Damage Comments
tiny, tiny hardly there at all scratch on door sill
Improvements
free beer
Kia Sportage Estate
Elaine
14/11/2018
14/11/2018
8 / 10
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Elaine of Silverstone, who had a new Kia Sportage Diesel Estate (2018 on) on 14/11/2018
Overall: 8 / 10
Cleanliness Comments
It was a long drive from Durham, but the driver stopped and gave it a clean on the way. Some dirt on the carpet on both sides of the front, indicating there may have been a passenger in the car but that's far from certain. Generally fine
Dealer Service Comments
I had no contact with the dealer
Improvements
Nothing
Alfa Romeo Stelvio Estate
Stewart
15/11/2018
15/11/2018
8 / 10
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Stewart of Ryton, who had a new Alfa Romeo Stelvio Estate Special Edition (2017 on) on 15/11/2018
Overall: 8 / 10
Delivery Person Comments
Very friendly and helpful
Delivery Punctuality Comments
Arrived earlier than expected
Overall Punctuality Comments
Arrived earlier than expected
Cleanliness Comments
Would have been very good but having been driven for 187miles was not as clean as it should have been
Delivery Communication Comments
Good communication from ling and team pretty poor from dealer as had no contact not even an eta call
Improvements
Delivered via a trailer would be better for cleaness and that new car feel
Skoda Superb
Mark
14/11/2018
14/11/2018
8 / 10
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Mark of Wincanton, who had a new Skoda Superb Hatchback (2015 - 2019) on 14/11/2018
Overall: 8 / 10
Missing Comments
No floor mats.
Skoda Octavia Estate (2017-20)
Stu
08/11/2018
08/11/2018
8 / 10
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Stu of Staplehurst, who had a new Skoda Octavia Estate (2017 - 2020) on 08/11/2018
Overall: 8 / 10
Dealer Service Comments
No communication from them but personally I didn't need anything from them as you did that...
Improvements
Free sweets
Seat Arona
Gayna
12/11/2018
12/11/2018
8 / 10
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Gayna of Pickering, who had a new Seat Arona Hatchback (2017 - 2021) on 12/11/2018
Overall: 8 / 10
Delivery Person Comments
Very professional. Knew his stuff.
Delivery Punctuality Comments
Arrived very close to ETA.
Overall Punctuality Comments
Arrived very close to ETA.
Damage Comments
Some small marks to the paintwork on the front right driver side of the vehicle.
Overall Comments
On time and called ahead to advise of an ETA.
Delivery Communication Comments
Can't fault the communication and customer service.
Missing Comments
There isn't a separate service log - maybe Seat don't produce such a booklet?
Skoda Karoq Estate
Ant
08/11/2018
08/11/2018
6 / 10
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Ant of Malvern, who had a new Skoda Karoq Estate (2017 on) on 08/11/2018
Overall: 6 / 10
Delivery Person Comments
Pleasant but was difficult to understand. Mumbled.
Delivery Punctuality Comments
As above.
Overall Punctuality Comments
As above.
Cleanliness Comments
No issues.
Damage Comments
Was delivered in the dark and rain.
Dealer Service Comments
Although the wrong colour, sent items as a gesture.
Overall Comments
Turned up more than 4 hours outside the planned window
Delivery Communication Comments
Little bit of chasing to form up a date and time.
Improvements
Delivery on time and daylight.
Mercedes E Class Estate
Ian
09/11/2018
09/11/2018
10 / 10
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Ian of Stoke On Trent, who had a new Mercedes E Class Diesel Estate (2016 on) on 09/11/2018
Overall: 10 / 10
Missing Comments
Electronic Delivery
Skoda Karoq Estate
Debs
09/11/2018
09/11/2018
8 / 10
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Debs of Caerphilly, who had a new Skoda Karoq Estate (2017 on) on 09/11/2018
Overall: 8 / 10
Volvo XC40 Estate (2020-24)
Chris
08/11/2018
08/11/2018
10 / 10
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Chris of Shrewsbury, who had a new Volvo XC40 Estate (2020 - 2024) on 08/11/2018
Overall: 10 / 10
Overall Comments
Delivered on time by a very polite and helpful Michael. He showed me the controls and other aspects of the car. Good man!
Improvements
Nothing
Volkswagen Golf Mk7
Lou
07/11/2018
07/11/2018
8 / 10
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Lou of Bedlington, who had a new VW Golf Hatchback (2017 - 2020) on 07/11/2018
Overall: 8 / 10
Delivery Person Comments
Excellent absolutely spot on very friendly and helpful
Delivery Punctuality Comments
Expected at 1pm didn’t arrive till 4.30
Overall Punctuality Comments
Expected at 1pm didn’t arrive till 4.30
Cleanliness Comments
Inside immaculate few splashes/dust marks to exterior due to bad weather conditions
Overall Comments
Would have been better but unfortunately delay in car arriving due to breakdown of delivery vehicle
Improvements
Nothing my only issue has been delay in getting previous lease vehicle collected to coincide with new vehicles delivery
Seat Arona
Abigail
05/11/2018
05/11/2018
6 / 10
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Abigail of Telford, who had a new Seat Arona Hatchback (2017 - 2021) on 05/11/2018
Overall: 6 / 10
Delivery Punctuality Comments
Not delivered on the day agreed. However on the re-arranged day the delivery driver called in advance and arrived within 15 minutes of the time he estimated
Overall Punctuality Comments
Not delivered on the day agreed. However on the re-arranged day the delivery driver called in advance and arrived within 15 minutes of the time he estimated
Damage Comments
One small chip. Noted on the delivery driver's notepad.
Dealer Service Comments
AS above
Overall Comments
The car was due to be delivered on 26th October 2018. Despite having taken the day off work the delivery did not take place and Ling Cars were not advised of this until approximately 4.45 pm. Furthermore as an apology the dealer advised the car would be delivered with a full tank of fuel. This did not happen. The delivery driver showed me their instruction and there was no instruction for this to happen. Fortunately, the dealership have to make amends sent a hamper,
Delivery Communication Comments
Ling Cars were excellent
Missing Comments
Warranty book/service history book
Improvements
Deliver on the day agreed.
Ford Kuga Estate (2016-19)
Emma
06/11/2018
06/11/2018
10 / 10
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Emma of Cheshunt Herts, who had a new Ford Kuga Vignale Diesel Estate (2016 - 2019) on 06/11/2018
Overall: 10 / 10
Damage Comments
Small scratch
Jaguar XF Saloon (2020-24)
Jeff
05/11/2018
05/11/2018
8 / 10
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Jeff of Hemel Hempstead, who had a new Jaguar XF Diesel Saloon (2020 - 2024) on 05/11/2018
Overall: 8 / 10
Overall Comments
Bacause it took them so long to actually deliver, and having originally offered Friday 2nd as a date which I accepted, they then said their slots were full! The driver actually told me that he drove the car south from the dealer on Friday anyway!
Delivery Communication Comments
As above, dealer took too long to deliver after receiving the car, and we had to chase for updates regularly.
Improvements
Choose a better dealer - I guess the reality is that its out of your control!
Kia Sportage Estate (2018-21)
Donna
06/11/2018
06/11/2018
8 / 10
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Donna of Manchester, who had a new Kia Sportage Diesel Estate (2018 - 2021) on 06/11/2018
Overall: 8 / 10
Improvements
Friendly delivery man, he wasn’t very talkative and would of been nice to show me around the car
Volkswagen T-Roc
Katherine
05/11/2018
05/11/2018
10 / 10
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Katherine of Keighley, West yorkshire , who had a new VW T-Roc Diesel Hatchback (2017 on) on 05/11/2018
Overall: 10 / 10
Delivery Person Comments
He smelt lovely! Very friendly and helpful
Cleanliness Comments
It was perfect. Dazzling!
Overall Comments
Excellent - friendly driver - arrived exactly at the time specified
Missing Comments
No service book, but it might all be online now
Improvements
Nothing - it was perfect
Peugeot 3008 Estate
Paul
03/11/2018
03/11/2018
4 / 10
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Paul of Alnwick, who had a new Peugeot 3008 Diesel Estate (2016 on) on 03/11/2018
Overall: 4 / 10
Delivery Person Comments
Arranged my own delivery due to exorbitant rate quoted by dealer.
Delivery Punctuality Comments
Arranged my own delivery due to exorbitant rate quoted by dealer.
Overall Punctuality Comments
Arranged my own delivery due to exorbitant rate quoted by dealer.
Cleanliness Comments
Had to clean and hoover drivers footwell, pedals as very dirty.
Damage Comments
Already submitted warranty claim for poor workmanship of rear middle seat - not picked up by dealer during PDI?
Dealer Service Comments
For the reasons already given, not impressed with this dealer.
Overall Comments
Not impressed with condition of interior of car or response from dealer to my complaint about this. (Have already supplied photos related to this.)
Delivery Communication Comments
n/a no comms from dealer all updates from Lings Cars
Missing Comments
Missing dashboard component and car mats - later found in bag in boot and had to be fitted by myself!
Improvements
Lingscars - nothing, the dealership - a more competitive rate for trailer delivery.
Audi A6 Saloon
Justin
30/10/2018
30/10/2018
8 / 10
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Justin of Henley On Thames, who had a new Audi A6 Diesel Saloon (2018 on) on 30/10/2018
Overall: 8 / 10
Cleanliness Comments
Could have done with a outside clean was on the back of a lorry but just a very minor point!
Nissan Juke Pre-current (2014-20)
Jason
02/11/2018
02/11/2018
8 / 10
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Jason of Bedale, who had a new Nissan Juke Hatchback (2014 - 2020) on 02/11/2018
Overall: 8 / 10
Cleanliness Comments
I had told them where the nearest garage was with a jet wash but they didn't go there at all.
Skoda Karoq Estate
Nick
31/10/2018
31/10/2018
8 / 10
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Nick of DEVIZES, who had a new Skoda Karoq Estate (2017 - 2021) on 31/10/2018
Overall: 8 / 10
Improvements
My expectations were met - or even exceeded - regarding delivery.
My only concerns about the whole process were the lack of the usual [1] Yuan notes and [2] ginseng (?) flavoured sweets!
Honda Jazz
31/10/2018
31/10/2018
10 / 10
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of , who had a new Honda Jazz Hatchback (2020 - 2023) on 31/10/2018
Overall: 10 / 10
Seat Ibiza (2017 - 2021)
Claire
31/10/2018
31/10/2018
10 / 10
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Claire of Warrington, who had a new Seat Ibiza Hatchback (2017 - 2021) on 31/10/2018
Overall: 10 / 10
Improvements
Nothing. Excellent service
Nissan Juke Pre-current (2014-20)
Chris
30/10/2018
30/10/2018
8 / 10
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Chris of Sheffield, who had a new Nissan Juke Hatchback (2014 - 2020) on 30/10/2018
Overall: 8 / 10
Kia Sportage Estate
John
25/10/2018
25/10/2018
8 / 10
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John of Coventry, who had a new Kia Sportage Estate Special Edition (2018 on) on 25/10/2018
Overall: 8 / 10
Delivery Person Comments
Very friendly and kept in touch throughout the day
Delivery Punctuality Comments
Arrived at 6:30pm
Overall Punctuality Comments
Arrived at 6:30pm
Overall Comments
Car arrived at 6:30pm in the dark so inspecting was tricky
Jaguar XF Saloon
Neil
24/10/2018
24/10/2018
8 / 10
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Neil of Beckenham , who had a new Jaguar XF Diesel Saloon (2015 on) on 24/10/2018
Overall: 8 / 10
Missing Comments
Do not appear to have a warranty book
Improvements
Provide information such as an am or pm delivery time slot
Volvo V90 Estate
Shaun
22/10/2018
22/10/2018
10 / 10
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Shaun of FAVERSHAM, who had a new Volvo V90 Estate Special Editions (2018 on) on 22/10/2018
Overall: 10 / 10
Mercedes E Class Estate
Steve
12/10/2018
12/10/2018
8 / 10
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Steve of Warrington, who had a new Mercedes E Class Diesel Estate (2016 on) on 12/10/2018
Overall: 8 / 10
Delivery Person Comments
He contacted me to get my preferred delivery time and arrived early. He was enthusiastic about his job and was generally very pleasant.
Delivery Punctuality Comments
Arrived early.
Overall Punctuality Comments
Arrived early.
Cleanliness Comments
Clean, however some of the protective plastics over metal scuff plates were missing and there was damage to the interior door card where a shoe/boot has chipped the plastic. Also there was no Mercedes extras included to make the experience any different than getting a Kia delivered. Would have been nice to get a key ring, a cap or a brolly in the boot for instance.
Damage Comments
Minor scuff/chip to the drivers door card from a shoe or boot.
Dealer Service Comments
They had many weeks to ensure that the books were included with the car for delivery but they failed. This is my experience with Mercedes in other deals too, in comparison to Audi they are lacking.
Overall Comments
Very basic, nothing to distinguish between receiving a Mercedes or a Kia.
Missing Comments
Only the books. Oh and there's no CD player if that counts - I was surprised and a bit annoyed if i'm honest!
Improvements
arrange a brand specific experience that befits the luxury upmarket image of MB
Kia Sportage Estate
Ray
23/10/2018
23/10/2018
10 / 10
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Ray of London, who had a new Kia Sportage Diesel Estate (2018 on) on 23/10/2018
Overall: 10 / 10
Delivery Punctuality Comments
Called to say what time he expected to arrive
Overall Punctuality Comments
Called to say what time he expected to arrive
Overall Comments
Delivery driver very efficient
Improvements
Keep doing the same
Very good service
Hyundai Ioniq (2019-22)
Gareth
17/10/2018
17/10/2018
10 / 10
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Gareth of Preston, who had a new Hyundai Ioniq Electric Hatchback (2019 - 2022) on 17/10/2018
Overall: 10 / 10
Delivery Person Comments
Friendly and good communication
Overall Comments
As described.
Skoda Octavia Estate (2017-20)
Gerard
17/10/2018
17/10/2018
10 / 10
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Gerard of Sittinbgbourne, who had a new Skoda Octavia Estate (2017 - 2020) on 17/10/2018
Overall: 10 / 10
Delivery Person Comments
The delivery driver showed me around the car and wxplained the basic workings to me.
Delivery Punctuality Comments
The delivery driver called me the evening before and agreed with me a time; we settled on 08.00 (AM). The next day he called me, to let me know he would arrive around 08.30, due to traffic. So all very good.
Overall Punctuality Comments
The delivery driver called me the evening before and agreed with me a time; we settled on 08.00 (AM). The next day he called me, to let me know he would arrive around 08.30, due to traffic. So all very good.
Cleanliness Comments
The car was delivered on a flat bed truck. The car was spotless, inside and out. A paper protector was used to protect the driver's footwell from dirt.
Damage Comments
The car was in pristine condition inside and out.
Dealer Service Comments
None.
Delivery Communication Comments
Comms between Ling and her team and myself has been excellent. Always prompt responses to me queries. When it appeared that after a 3 month wait my order would at least be another 2-3 months, Ling her her time helped me getting a car earlier and managed the source the same car and spec, which had been a cancelled order. Brillant service. Regarding the dealer: Comms via Lings, but all very prompt. Could not have delivered the car any faster and the car was prepped very well indeed.
Missing Comments
On the contrary. Items were in the car I did not expect: A 2 sided boot mat (carpet/rubberised), a umbrella under the passenger seat and a iPod holder (Comfort pack, I believe). Also the SatNav had already beenstalled and with the latest map. Marvellous!
Mazda 2 Hatchback (2019-23)
Becki
19/10/2018
19/10/2018
10 / 10
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Becki of Lancing, who had a new Mazda MAZDA2 Hatchback (2019 - 2023) on 19/10/2018
Overall: 10 / 10
Delivery Person Comments
Really nice bloke - has to wait around for me to finish nursery run, was friendly to my son and really helpful and knowledgeable.
Delivery Punctuality Comments
Called the day before to let us know approximate time (9am) and came exactly when he said he would.
Overall Punctuality Comments
Called the day before to let us know approximate time (9am) and came exactly when he said he would.
Cleanliness Comments
Car was washed up the road prior to delivery and was beautiful and clean inside and out.
Damage Comments
Car inspected - no damage seen.
Overall Comments
whole thing was easy and a good experience
Improvements
Nothing - it was all absolutely painless and went brilliantly
Nissan Juke Pre-current (2014-20)
Rhi
18/10/2018
18/10/2018
8 / 10
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Rhi of Cardiff, who had a new Nissan Juke Hatchback (2014 - 2020) on 18/10/2018
Overall: 8 / 10
Delivery Person Comments
The gentleman was lovely and had travelled a long way to deliver the car.
Cleanliness Comments
The car had dirty scuff marks inside but these came away easily. The outside had been washed however it was full of water marks.
Damage Comments
There was a scratch on the boot which I noted with the delivery person. However, on inspection today when the sun was not shining on car there seems to be another scratch and a dent by the petrol cap.
Overall Comments
A seamless process that worked well for me as a customer.
Missing Comments
There were no mats in the car which I thought were standard. Also the delivery driver said he was going to email the completed delivery form - I have not received this yet.
Kia Stonic Estate
Des
18/10/2018
18/10/2018
8 / 10
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Des of Gainsborough, who had a new Kia Stonic Diesel Estate (2017 on) on 18/10/2018
Overall: 8 / 10
Improvements
Nothing
Skoda Octavia (2017-20)
Gregor
18/10/2018
18/10/2018
10 / 10
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Gregor of Larbert, who had a new Skoda Octavia Hatchback (2017 - 2020) on 18/10/2018
Overall: 10 / 10
Delivery Person Comments
nothing to complain about
Delivery Punctuality Comments
he was delayed but kept us informed throughout
Overall Punctuality Comments
he was delayed but kept us informed throughout
Cleanliness Comments
nothing to note
Damage Comments
nothing to note
Dealer Service Comments
car was available when we wnated it, they held it for a few weeks to suit us. all good
Overall Comments
very pleasant driver, polite and kept me informed
Improvements
all good in the hood.
Volvo V40 (2012-19)
Mark
17/10/2018
17/10/2018
10 / 10
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Mark of Dundry, who had a new Volvo V40 Hatchback (2012 - 2019) on 17/10/2018
Overall: 10 / 10
Delivery Punctuality Comments
The driver called me 30 minutes before arrival.
Overall Punctuality Comments
The driver called me 30 minutes before arrival.
Cleanliness Comments
It arrived on a dry day with little dirt. The driver did give it a quick clean on arrival.
Improvements
It would be nice to be notified the day before of, say a 4 hour time window for delivery. This car came from the dealer in Exeter. They have their own delivery drivers that are given one delivery job per day.
BMW 5 Series Saloon
Phil
17/10/2018
17/10/2018
8 / 10
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Phil of Salford, who had a new BMW 5 Series Diesel Saloon (2017 on) on 17/10/2018
Overall: 8 / 10
Cleanliness Comments
Outside of car was very dirty as it had travelled up on the back of a transporter from london
Dealer Service Comments
No comms from the dealer
Improvements
Use a cover on the car when on an open transporter
Honda Jazz
Lillian
17/10/2018
17/10/2018
10 / 10
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Lillian of Newtownards, who had a new Honda Jazz Hatchback (2020 - 2023) on 17/10/2018
Overall: 10 / 10
Delivery Person Comments
Did not meet the delivery person
Delivery Punctuality Comments
Keys were left at reception in Cairnryan terminal.
Overall Punctuality Comments
Keys were left at reception in Cairnryan terminal.
Cleanliness Comments
Spotlessly clean and a full tank of petrol
Damage Comments
Dent on the boot lid, very small dimple.
Improvements
Delivery to my door in Northern Ireland
Honda Jazz
Lillian
17/10/2018
17/10/2018
10 / 10
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Lillian of Newtownards, who had a new Honda Jazz Hatchback (2020 - 2023) on 17/10/2018
Overall: 10 / 10
Delivery Person Comments
Did not meet the delivery person
Delivery Punctuality Comments
Keys were left at reception in Cairnryan terminal.
Overall Punctuality Comments
Keys were left at reception in Cairnryan terminal.
Cleanliness Comments
Spotlessly clean and a full tank of petrol
Damage Comments
Dent on the boot lid, very small dimple.
Improvements
Delivery to my door in Northern Ireland
Kia Rio
Clive
16/10/2018
16/10/2018
8 / 10
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Clive of Chesterfield, who had a new Kia Rio Hatchback (2020 - 2023) on 16/10/2018
Overall: 8 / 10
Delivery Punctuality Comments
He was about 20 minutes later than he estimated. Not a great problem but a call nearer the time of arrival would have been helpful.
Overall Punctuality Comments
He was about 20 minutes later than he estimated. Not a great problem but a call nearer the time of arrival would have been helpful.
Cleanliness Comments
I don't know whether or not it was valeted on (or just before) delivery but it was spotless!
Dealer Service Comments
I've not had anything to do with the dealer - certainly no complaints.
Delivery Communication Comments
I didn't find out until the day of delivery that delivery was probably going to be in the morning. It was half past eleven when the delivery driver rang to tell me he was setting off from Hull and thought he'd be 90 minutes. Finding that out the day before would have been helpful.
Improvements
It's not a big complaint really - very happy with the car but... knowing roughly when the chap would be arriving at least one day before and then having a second call when he was, for example, 10 miles away both would have been helpful.
Volvo V40 (2012-19)
George
26/09/2018
26/09/2018
6 / 10
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George of Glasgow, who had a new Volvo V40 Hatchback (2012 - 2019) on 26/09/2018
Overall: 6 / 10
Fiat 500 (2015-24)
Donna
15/10/2018
15/10/2018
8 / 10
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Donna of Kent, who had a new Fiat 500 Hatchback (2015 - 2024) on 15/10/2018
Overall: 8 / 10
Dealer Service Comments
My initial car was built wrong so I had to wait another 3 months for another new build
Improvements
Nothing
Mini Hatch
Ray
11/10/2018
11/10/2018
10 / 10
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Ray of Southall, who had a new Mini Hatchback (2014 - 2021) on 11/10/2018
Overall: 10 / 10
Delivery Person Comments
very pleasant, smartly dressed and freindly
Delivery Punctuality Comments
car arrived on stated day and was puntual
Overall Punctuality Comments
car arrived on stated day and was puntual
Cleanliness Comments
spotless
Overall Comments
very polite professional and helpful
Delivery Communication Comments
excellent communication
Improvements
nothing the whole procees was efficient painless and friendly
Mercedes E Class Estate
08/10/2018
08/10/2018
10 / 10
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of , who had a new Mercedes E Class Diesel Estate (2016 on) on 08/10/2018
Overall: 10 / 10
Delivery Person Comments
Very professional and knowledgable person who even told me to call him if I had any questions after he had left.
Delivery Punctuality Comments
9.30 in the morning! Great for me. :)
Overall Punctuality Comments
9.30 in the morning! Great for me. :)
Cleanliness Comments
Great condition
Overall Comments
Excellent and prompt hand over. Called to say he was on his way, arrived at about 9.30 in the morning, and gave me a detailed explanation of how to operate some of the cars important functions.
Delivery Communication Comments
Faultless. Can't say better than that! :)
Missing Comments
SAid mats should be there on the paperwork, but they are not
Improvements
Nothing
Volvo XC60 Estate
Pete
10/10/2018
10/10/2018
6 / 10
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Pete of , who had a new Volvo XC60 Diesel Estate (2017 on) on 10/10/2018
Overall: 6 / 10
Delivery Person Comments
Friendly and professional
Delivery Punctuality Comments
since I didn't exactly know its hard to say
Overall Punctuality Comments
since I didn't exactly know its hard to say
Cleanliness Comments
some bird droppings and bug splat on the vehicle
Dealer Service Comments
They didn't do anything special at all
Overall Comments
Much better if someone made some effort to let me know the delivery window other than between 8- 5
Mercedes E Class Saloon
Phil
26/09/2018
26/09/2018
6 / 10
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Phil of Darlington, who had a new Mercedes E Class Diesel Saloon (2016 on) on 26/09/2018
Overall: 6 / 10
Improvements
delivery driver could have had more knowledge of my type of car.
Fiat 500 (2015-24)
Andy
10/10/2018
10/10/2018
8 / 10
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Andy of Windsor, who had a new Fiat 500 Hatchback (2015 - 2024) on 10/10/2018
Overall: 8 / 10
Delivery Person Comments
Nice enough chap.
Delivery Punctuality Comments
They said between 12:00 and 15:00, depending on traffic. Driver called in plenty of time to say 15:45. And he did indeed arrive at that time. No issues.
Overall Punctuality Comments
They said between 12:00 and 15:00, depending on traffic. Driver called in plenty of time to say 15:45. And he did indeed arrive at that time. No issues.
Dealer Service Comments
Would've liked ETA a bit earlier in case I had any meetings planned.
Overall Comments
No issues with delivery. Driver called in good time to give arrival time.
Improvements
A fuller tank would've been nice.
Kia Sportage Estate (2016-18)
Claire
08/10/2018
08/10/2018
8 / 10
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Claire of Grantham, who had a new Kia Sportage Diesel Estate (2016 - 2018) on 08/10/2018
Overall: 8 / 10
Damage Comments
Tiny scuff around front bumper but I was being picky
Ford Fiesta
Pete
08/10/2018
08/10/2018
8 / 10
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Pete of Oldham , who had a new Ford Fiesta Hatchback on 08/10/2018
Overall: 8 / 10
Honda Jazz
Betsy
09/10/2018
09/10/2018
? / 10
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Volvo XC60 Estate
Anthony
08/10/2018
08/10/2018
10 / 10
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Anthony of Spaldwick, who had a new Volvo XC60 Estate (2019 - 2021) on 08/10/2018
Overall: 10 / 10
Delivery Person Comments
Polite and helpful throughout
Cleanliness Comments
The car was immaculate
Overall Comments
all good - called and informed of delivery time and when arrived made sure all was correct
Improvements
all worked well
Volvo XC40 Estate (2020-24)
Tony
05/10/2018
05/10/2018
8 / 10
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Tony of Waterlooville, who had a new Volvo XC40 Estate (2020 - 2024) on 05/10/2018
Overall: 8 / 10
Volvo XC40 Estate (2020-24)
Becky
05/10/2018
05/10/2018
8 / 10
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Becky of London, who had a new Volvo XC40 Estate (2020 - 2024) on 05/10/2018
Overall: 8 / 10
Delivery Person Comments
Nice chap. Helpful. Not at all patronising
Delivery Punctuality Comments
Little bit later than he said, but not much.
Overall Punctuality Comments
Little bit later than he said, but not much.
Cleanliness Comments
It was a bit dirty from the drive up. He apologised that he hadn't been able to find a car wash. It didn't bother me
Overall Comments
It would have been great to know a time earlier in the day. However the driver was excellent and helpful.
Missing Comments
We ordered a special mat for the car, which wasn't there. I flagged this to the driver and he phoned the dealer. They've said they will post it
Kia Niro Estate (2019-22)
Samuel
04/10/2018
04/10/2018
10 / 10
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Samuel of London, who had a new Kia Niro Estate (2019 - 2022) on 04/10/2018
Overall: 10 / 10
Delivery Punctuality Comments
Came first thing in the morning
Overall Punctuality Comments
Came first thing in the morning
Overall Comments
smooth delivery
Improvements
Provide v5c handbook
Kia Sportage Estate (2016-18)
Sonya
04/10/2018
04/10/2018
10 / 10
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Sonya of Sudbury, who had a new Kia Sportage Diesel Estate (2016 - 2018) on 04/10/2018
Overall: 10 / 10
Delivery Person Comments
Breath was a bit off but he had been up hours.
Delivery Punctuality Comments
As said before, he was quite happy to change the address of delivery last minute (night before) so no complaints at all.
Overall Punctuality Comments
As said before, he was quite happy to change the address of delivery last minute (night before) so no complaints at all.
Cleanliness Comments
Just a little bit of grit/dirt where his feet had been. Unavoidable I guess.
Damage Comments
A tiny dent in the bonnet but marked down on his sheet and I took a picture too.
Overall Comments
Very happy with delivery, changed from work address to home address due to the early time, man who delivered my car was very friendly and polite so I made him a coffee and gave him a lift to our train station.
Improvements
Nothing
Citroen C3 (2018-20)
Brian
02/10/2018
02/10/2018
8 / 10
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Brian of Sunderland, who had a new Citroen C3 Hatchback Special Edition (2018 - 2020) on 02/10/2018
Overall: 8 / 10
Delivery Person Comments
very professional
Delivery Punctuality Comments
he rang with an eta and arrived within it
Overall Punctuality Comments
he rang with an eta and arrived within it
Damage Comments
not that I could see
Overall Comments
was a day late, although the driver was not aware of this
Delivery Communication Comments
LIng v good - delivery not so
Improvements
deliver as promised on the day
Kia Sportage Estate (2018-21)
Louise
02/10/2018
02/10/2018
8 / 10
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Louise of Bradford, who had a new Kia Sportage Diesel Estate (2018 - 2021) on 02/10/2018
Overall: 8 / 10
Cleanliness Comments
No mats provided in car so carpet a bit messy
Dealer Service Comments
Not delivered on the day requested at beginning of process which resulted in me having to pay £150.00 for a hire car to cover the time I was without a car
Missing Comments
Car mats
Improvements
Car mats
Volkswagen Polo (2014-17)
Briony
31/01/2017
31/01/2017
10 / 10
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Briony of Smethwick, who had a new VW Polo Hatchback (2014 - 2017) on 31/01/2017
Overall: 10 / 10
BMW 1 Series (2019-24)
Mike
27/09/2018
27/09/2018
8 / 10
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Mike of LISS, who had a new BMW 1 Series Hatchback (2019 - 2024) on 27/09/2018
Overall: 8 / 10
Missing Comments
Warranty book-see above
Improvements
More notice would have been helpful
Fiat 500 (2015-24)
Kerry
21/09/2018
21/09/2018
8 / 10
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Kerry of Wilmslow, who had a new Fiat 500 Hatchback (2015 - 2024) on 21/09/2018
Overall: 8 / 10
Delivery Person Comments
Lovely helpful guy
Delivery Punctuality Comments
Arrived 15 mins ahead of schedule
Overall Punctuality Comments
Arrived 15 mins ahead of schedule
Volvo XC60 Estate
Eimear
22/09/2018
22/09/2018
8 / 10
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Eimear of Barnet, who had a new Volvo XC60 Estate (2019 - 2021) on 22/09/2018
Overall: 8 / 10
Improvements
I should have ordered earlier. The co-ordination between handing back one car and getting another is difficult to manage. The advantage of buying for a dealer is you have flexibility it your car is late. I found the cross over difficult.
Audi A4 Saloon (2015 on) (2015-18)
Petet
24/09/2018
24/09/2018
8 / 10
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Petet of Paisley, who had a new Audi A4 Saloon (2015 - 2018) on 24/09/2018
Overall: 8 / 10
BMW 1 Series
Ed
25/09/2018
25/09/2018
8 / 10
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Ed of London, who had a new BMW 1 Series Hatchback Special Edition (2017 on) on 25/09/2018
Overall: 8 / 10
Cleanliness Comments
Wax marks everywhere. Hard to identify any damages which my have been covered by wax.
Damage Comments
Small surface marks around car. Light scratches.
Honda CR-V Estate (2015 on) (2015-18)
Dom
24/09/2018
24/09/2018
10 / 10
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Dom of HINCKLEY, who had a new Honda CR-V Diesel Estate (2015 - 2018) on 24/09/2018
Overall: 10 / 10
Delivery Person Comments
Very helpful
Skoda Octavia Estate (2017-20)
Vince
25/09/2018
25/09/2018
10 / 10
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Vince of Manchester, who had a new Skoda Octavia Estate (2017 - 2020) on 25/09/2018
Overall: 10 / 10
Delivery Person Comments
Excellent. Very friendly, no rush. He spent as much time as needed to explain everything and allowed me as much time as I liked to inspect the car
Delivery Punctuality Comments
Arrived within the 30 min time slot the company advised he would. Rang me when he was 30 mins away from my address to confirm the time he would arrive.
Overall Punctuality Comments
Arrived within the 30 min time slot the company advised he would. Rang me when he was 30 mins away from my address to confirm the time he would arrive.
Cleanliness Comments
Inside and out the car was spot on. The delivery man had washed the exterior of the car just before arriving at my address and the interior was spotless
Dealer Service Comments
As I said previously, to be perfect it would have been nice if the car had arrived with no more than 10 miles on the clock
Overall Comments
My only slight criticism would be that the car was driven to my home so arrived with 155 miles on the clock. I'm not really bothered about this but it would have been nice to get the car with just a handful of miles on it, adds to the whole experience of getting a brand new car..
Delivery Communication Comments
Spot on, no complaints, everything turned up when it was supposed to.
Improvements
Deliver vehicle on a low loader
Volvo V40 (2012-19)
Junie
24/09/2018
24/09/2018
8 / 10
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Junie of BIRMINGHAM, who had a new Volvo V40 Hatchback (2012 - 2019) on 24/09/2018
Overall: 8 / 10
Delivery Punctuality Comments
pick car up my self
Overall Punctuality Comments
pick car up my self
Improvements
nothing
Peugeot 3008 Estate
Andy
24/09/2018
24/09/2018
8 / 10
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Andy of Burton Upn Trent, who had a new Peugeot 3008 Diesel Estate (2016 on) on 24/09/2018
Overall: 8 / 10
Delivery Person Comments
Very friendly chap!
Delivery Punctuality Comments
Yes, spot on.
Overall Punctuality Comments
Yes, spot on.
Cleanliness Comments
Yes, nice and shiny.
Damage Comments
Nothing visible inside or out.
Dealer Service Comments
Didn't speak to them
Overall Comments
Driver arrived early, and kept me informed at all points.
Missing Comments
Floor mats - other 3008 owners have informed that these are standard, but I guess they may have had them thrown in. All my other leases have had them...
Improvements
Delivery time in advance would have been good.
Mercedes E Class Saloon
Steve
21/09/2018
21/09/2018
8 / 10
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Steve of Kenton, who had a new Mercedes E Class Diesel Saloon (2016 on) on 21/09/2018
Overall: 8 / 10
Delivery Person Comments
Very pleasant guy
Delivery Punctuality Comments
Arrived in time and called me before delivery
Overall Punctuality Comments
Arrived in time and called me before delivery
Cleanliness Comments
Just as expected
Overall Comments
Excellent
Improvements
Arrived a week earlier
Volvo XC60 Estate
Paul
18/09/2018
18/09/2018
10 / 10
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Paul of London, who had a new Volvo XC60 Diesel Estate (2017 on) on 18/09/2018
Overall: 10 / 10
Volvo V40 (2012-19)
Jon
20/09/2018
20/09/2018
6 / 10
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Jon of Oldham, who had a new Volvo V40 Hatchback (2012 - 2019) on 20/09/2018
Overall: 6 / 10
Improvements
had no contact with dealer until they were about to deliver within 30 mins
Honda HR-V (2015-18)
Chris
21/09/2018
21/09/2018
8 / 10
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Chris of Glasgow, who had a new Honda HR-V Diesel Hatchback (2015 - 2018) on 21/09/2018
Overall: 8 / 10
Honda Jazz
Angus
20/09/2018
20/09/2018
10 / 10
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Angus of , who had a new Honda Jazz Hatchback (2020 - 2023) on 20/09/2018
Overall: 10 / 10
Improvements
Can't think of anything. Very happy with the whole experience. Regarding the warranty book above. I have the service record book if that is the same thing. I'm not sure.
Renault Koleos Estate
Melissa
20/09/2018
20/09/2018
10 / 10
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Melissa of Stoke On Trent, who had a new Renault Koleos Estate Special Editions (2018 - 2019) on 20/09/2018
Overall: 10 / 10
Delivery Person Comments
Knowledgeable, presentable and a very nice guy
Delivery Punctuality Comments
Excellent timing
Overall Punctuality Comments
Excellent timing
Cleanliness Comments
I had asked the driver NOT to put the car through the car wash but the car was immaculate
Overall Comments
Efficient and on time delivery
Improvements
Nothing
Volkswagen Golf Mk7
Guy
18/09/2018
18/09/2018
8 / 10
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Guy of Aberdeen, who had a new VW Golf Hatchback (2017 - 2020) on 18/09/2018
Overall: 8 / 10
Cleanliness Comments
The car was quite dirty on the exterior, however, I don't this could've been avoided as the weather was very poor on the day of delivery.
Land Rover RR Evoque (2015 on) (2015-18)
Sahem
19/09/2018
19/09/2018
6 / 10
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Sahem of Middlesex, who had a new Land Rover Range Rover Evoque Diesel Hatchback (2015 - 2018) on 19/09/2018
Overall: 6 / 10
Cleanliness Comments
car was dirty from outside
Delivery Communication Comments
Car was to be delivered on 20/9/18 but due to an error mande by dealer it was delivered a day early, car was not washed before the delivery
Improvements
Better communication by dealer and car delivered in cleaner condition
Mazda 3 (2016-18)
Ivan
18/09/2018
18/09/2018
4 / 10
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Ivan of Stoke On Trent, who had a new Mazda Hatchback (2016 - 2018) on 18/09/2018
Overall: 4 / 10
Delivery Person Comments
Not smartly dressed - shorts & trainers. No functions of the car explained. Couldn’t wait to be off!
Cleanliness Comments
Dirty outside. Muddy inside. No mats or floor protection of any sort!
Overall Comments
Dirty car, no mats or floor protection - not even paper! Mud on the inside. No functions explained. Warning light on dashboard. Delivery driver couldn’t wait to be off!
Missing Comments
Not as far as we are aware
Improvements
Full explaination of the cars functions. Short test drive. Making sure that the car is clean before arriving not just when the leave the dealership!!! Consideration of not supplying mats - tell the customer and put down floor protection paper.
Nissan Qashqai (2017-20)
Valerie
14/09/2018
14/09/2018
8 / 10
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Valerie of Brierley Hill, who had a new Nissan Qashqai Diesel Hatchback (2017 - 2020) on 14/09/2018
Overall: 8 / 10
Delivery Punctuality Comments
Once a time had been finalised, it arrived as arranged
Overall Punctuality Comments
Once a time had been finalised, it arrived as arranged
Damage Comments
Tiny chip on windscreen, barely noticeable and not in any field of vision
Overall Comments
It was delivered later than expected and had to arrange a new delivery location with driver.
Mini Hatch
Kate
14/09/2018
14/09/2018
8 / 10
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Kate of MOLD, who had a new Mini Hatchback (2014 - 2021) on 14/09/2018
Overall: 8 / 10
Delivery Punctuality Comments
Only half hour warning of delivery
Overall Punctuality Comments
Only half hour warning of delivery
Missing Comments
Service book?
Improvements
More warning of deliver time
Honda Civic
Wendy
13/09/2018
13/09/2018
8 / 10
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Wendy of Grimsby, who had a new Honda Civic Diesel Hatchback (2018 on) on 13/09/2018
Overall: 8 / 10
Improvements
Delivery service very good overall. A weekend delivery would have been more convenient. To be fair I didnt ask for a weekend and just assumed this wouldnt be an option.
Peugeot 2008 Estate
Michelle
10/09/2018
10/09/2018
6 / 10
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Michelle of Southport, who had a new Peugeot 2008 Estate (2019 - 2023) on 10/09/2018
Overall: 6 / 10
Delivery Punctuality Comments
I had no delivery time given so can’t rate punctuality on the day.
Overall Punctuality Comments
I had no delivery time given so can’t rate punctuality on the day.
Damage Comments
Dent on front bumper which is being sorted.
Dealer Service Comments
Have had no contact from them. Only spoke to person delivering car on day of delivery.
Missing Comments
No radio book. Also I did not get a delivery note copy as deliverers phone was dead so couldn’t sign form on phone and deliverer took the paper copy.
Improvements
I could have been contacted before delivery to ask where I wanted delivery and maybe a rough idea of time of delivery.
Skoda Octavia (2017-20)
Stu
14/09/2018
14/09/2018
8 / 10
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Stu of Newcastle, who had a new Skoda Octavia Hatchback (2017 - 2020) on 14/09/2018
Overall: 8 / 10
Delivery Person Comments
Nice guy, well presented and friendly
Delivery Punctuality Comments
Arrived within 10mins of estimate (and the delay was due to my house being a new build)
Overall Punctuality Comments
Arrived within 10mins of estimate (and the delay was due to my house being a new build)
Cleanliness Comments
Handful of glue spots from the plastic wrapping that weren’t removed in PDI but nothing major or detrimental
Damage Comments
Car was perfect
Dealer Service Comments
Everything as expected
Overall Comments
Great communications from the delivery driver
Improvements
None
Nissan Qashqai (2017-21)
Tanya
13/09/2018
13/09/2018
10 / 10
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Tanya of Tonbridge, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 13/09/2018
Overall: 10 / 10
Delivery Person Comments
Nick was very helpful, and had lots of time to explain the ins and outs of the car. Brilliant.
Damage Comments
To be fair, we took a picture but it was very hard to catch and might just be a fade.
Improvements
it was great. :-)
Renault Clio
Ashley
13/09/2018
13/09/2018
8 / 10
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Ashley of Pitsea, who had a new Renault Clio Diesel Hatchback (2016 on) on 13/09/2018
Overall: 8 / 10
Delivery Person Comments
The driver was polite and professional
Dealer Service Comments
You are already aware of the faults relating to this dealer
Improvements
Delivery was fine with exception of mileage
Volvo XC60 Estate
Maurice
11/09/2018
11/09/2018
8 / 10
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Maurice of Bicester, who had a new Volvo XC60 Diesel Estate (2017 on) on 11/09/2018
Overall: 8 / 10
Delivery Person Comments
lovely man
Delivery Punctuality Comments
Exactly on time
Overall Punctuality Comments
Exactly on time
Cleanliness Comments
Slightly grubby from 192 mile journey on road
Improvements
trailored to me
Volkswagen Passat Saloon
David
10/09/2018
10/09/2018
8 / 10
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David of Kent, who had a new VW Passat Saloon (2019 - 2021) on 10/09/2018
Overall: 8 / 10
Volkswagen Arteon
Alan
10/09/2018
10/09/2018
10 / 10
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Alan of Stoke On Trent, who had a new VW Arteon Diesel Fastback (2017 on) on 10/09/2018
Overall: 10 / 10
Missing Comments
Missing tyre valve cap
Improvements
Nothing car delivered promptly, delivery driver knowledgeable and very appreciative of my lift back to the station
Ford Kuga Estate (2016-19)
John
03/09/2018
03/09/2018
8 / 10
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John of Manchester, who had a new Ford Kuga Vignale Diesel Estate (2016 - 2019) on 03/09/2018
Overall: 8 / 10
Skoda Octavia (2017-20)
Dave
07/09/2018
07/09/2018
8 / 10
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Dave of Southampton, who had a new Skoda Octavia Hatchback (2017 - 2020) on 07/09/2018
Overall: 8 / 10
Delivery Person Comments
The transporter driver was polite and helpful, and telephoned me 1 hour before arrival. He waited patiently while I checked the car.
Delivery Punctuality Comments
The driver arrived at around 10am, and began unloading the car from the transporter so it was ready at the 10.15am time he had told me on the telephone.
Overall Punctuality Comments
The driver arrived at around 10am, and began unloading the car from the transporter so it was ready at the 10.15am time he had told me on the telephone.
Cleanliness Comments
The car was generally clean, although looked like it had been prepared in a bit of a hurry - there was still streaks of factory/dealer wax in places that I needed to buff off. The interior carpet had a few bits of dirt and there were no mats fitted.
Dealer Service Comments
Car preparation looked a little rushed, and there was a horrible ripped sticker "All Electric" applied to the bodywork of the rear of the car (boot lid) that I had to carefully remove. There is a sticker in the back window "All electric" that can't be removed easily.
Overall Comments
Car was delivered on transporter, which was a nice surprise as I hadn't paid extra for it.
Improvements
Can't think of anything to improve the delivery - it was all great, apart from maybe insist the dealers as least provide some cheap rubber mats to protect the interior carpet.
Audi Q3 Estate (2015-18)
Karen
07/09/2018
07/09/2018
8 / 10
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Karen of Todmorden, who had a new Audi Q3 Estate Special Editions (2015 - 2018) on 07/09/2018
Overall: 8 / 10
Missing Comments
Not sure what the warranty book is
Peugeot 3008 Estate
Siva
06/09/2018
06/09/2018
6 / 10
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Siva of ISLE OF WIGHT, who had a new Peugeot 3008 Diesel Estate (2016 on) on 06/09/2018
Overall: 6 / 10
Delivery Person Comments
the delivery driver is very good, of course I did not expect from him the knowledge of the car. He told me, I should know everything about the car, since I have selected it -:).
Delivery Punctuality Comments
No, painful, 09:00 AM portsmouth is agreed, nobody showed up, i have to call. they have booked with me 09:00 AM, after painful talk told me the driver did not pick up the car at 10:30 AM, i have to rearrange the place at 01:00 PM in London, all chaos.
Overall Punctuality Comments
No, painful, 09:00 AM portsmouth is agreed, nobody showed up, i have to call. they have booked with me 09:00 AM, after painful talk told me the driver did not pick up the car at 10:30 AM, i have to rearrange the place at 01:00 PM in London, all chaos.
Cleanliness Comments
I need to clean the car inside out, i can see the dust in the A/C vents not cleaned in the front, dust, scratches on the car..
Damage Comments
Two slight scratches.. i have recorded and sent the photographs, showed to driver.
Dealer Service Comments
Delivery is very poor.
Overall Comments
delivery is not happened at the agreed time, i have lost one working day and rescheduled the delivery by changing the delivery address to gatwick airport. Painful delivery , but after receiving the car, felt happy. Lot of waiting times, not prompt response.
Delivery Communication Comments
Not Ling, but the delivery communication is very poor, due to this i have lost important meetings and one whole working day.
Missing Comments
Seems, everything is there.
Improvements
Punctuality & better communication in advance. if it is not not possible to delivery at the proposed timings, they should tell the customer in advance. 09:00 AM promised to delivery at portsmouth, but actually driver picked up the car at 10:30 AM, have to change the place to meet my personal commitments, painful time management. Lot of improvement is needed.
Audi TT Coupe (2016 on) (2016-18)
Shaz
29/08/2018
29/08/2018
10 / 10
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Shaz of Knaresborough, who had a new Audi TT Coupe Special Editions (2016 - 2018) on 29/08/2018
Overall: 10 / 10
Ford Fiesta
Andy
05/09/2018
05/09/2018
6 / 10
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Andy of Conway, who had a new Ford Fiesta Hatchback on 05/09/2018
Overall: 6 / 10
Delivery Punctuality Comments
Driver had to turn round half way though his journey because garage had put wrong plates on the wrong cars, delivery was later than should have been
Overall Punctuality Comments
Driver had to turn round half way though his journey because garage had put wrong plates on the wrong cars, delivery was later than should have been
Cleanliness Comments
Rear window inside had not been cleaned, apart from that very good
Dealer Service Comments
Getting number plates mixed up and the confusion over colour was not good
Overall Comments
Mix up with colour was a bit stressfull, but delivery driver was very good
Missing Comments
If you mean service book when you say warranty then yes else no
Improvements
You guys were very good and answer queries very promptly. Ford needs to get the act together regarding their prep of the car especially sending the right car out with the right number plates
Mazda 2 Hatchback (2019-23)
Nigel
03/09/2018
03/09/2018
10 / 10
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Nigel of Tredegar, who had a new Mazda MAZDA2 Hatchback (2019 - 2023) on 03/09/2018
Overall: 10 / 10
Ford Fiesta
Lynette
03/09/2018
03/09/2018
10 / 10
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Lynette of Hebden Bridge, who had a new Ford Fiesta Hatchback on 03/09/2018
Overall: 10 / 10
Fiat 500 (2015-24)
Caron
03/09/2018
03/09/2018
8 / 10
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Caron of Barrow In Furness, who had a new Fiat 500 Hatchback (2015 - 2024) on 03/09/2018
Overall: 8 / 10
Dealer Service Comments
Instructions on what is required ie, servicing when needed etc could be a bit clearer.
Overall Comments
Delivery man rang me to say what time he would arrive.
Missing Comments
Delivery man didn't leave a delivery check list form, I asked him but he said he kept the one he used for checking car.
Improvements
Nothing good communication.
Volvo XC90 Estate
Julian
31/08/2018
31/08/2018
8 / 10
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Julian of West Horsley, who had a new Volvo XC90 Diesel Estate (2015 on) on 31/08/2018
Overall: 8 / 10
Missing Comments
parcel shelf/load cover and AdBlue fluid
Volkswagen Golf Mk7
Gerard
03/09/2018
03/09/2018
10 / 10
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Gerard of Silcheater, who had a new VW Golf Hatchback (2017 - 2020) on 03/09/2018
Overall: 10 / 10
Improvements
Nothing, it was brilliant
Ford Kuga Estate (2016-19)
Mark
03/09/2018
03/09/2018
? / 10
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Ford Focus (2014-18)
Lauren
24/08/2018
24/08/2018
8 / 10
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Lauren of Neath, who had a new Ford Focus Hatchback (2014 - 2018) on 24/08/2018
Overall: 8 / 10
Delivery Person Comments
The driver smelt of tobacco smoke but apart from that the guy was really nice
Missing Comments
No but will double check the handbook and warranty book
Mazda 2 Hatchback (2019-23)
29/08/2018
29/08/2018
8 / 10
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of , who had a new Mazda MAZDA2 Hatchback (2019 - 2023) on 29/08/2018
Overall: 8 / 10
Seat Arona (2017-20)
Scott
28/08/2018
28/08/2018
10 / 10
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Scott of , who had a new Seat Arona Diesel Hatchback (2017 - 2020) on 28/08/2018
Overall: 10 / 10
Nissan Qashqai (2017-21)
Marcus
28/08/2018
28/08/2018
8 / 10
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Marcus of SOUTHAMPTON, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 28/08/2018
Overall: 8 / 10
Delivery Person Comments
Very nice semi-retired chap. I have in the past had cars and the chap showed me around the car like a demo what does what. That would have been nice.
Delivery Punctuality Comments
As above, I could have donw with a time on the day and this was the only negative apart from the scratches
Overall Punctuality Comments
As above, I could have donw with a time on the day and this was the only negative apart from the scratches
Cleanliness Comments
Had a car wash before delivery and drivers seat was protected with car cover
Damage Comments
Glue residue on NSR door and 2 inch scrach on front valence. Pictures supplied and documented on deliebry form
Overall Comments
Could have done with a time on the day. I did ask but you never came back to me before the car was delierved.
Improvements
Time on the day and a tour/demo of the car like how to use the sat nav etc (like you would get from a dealer).
Mazda MX-5 Convertible
Karen
28/08/2018
28/08/2018
8 / 10
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Karen of Kingsdown Deal, who had a new Mazda MX-5 Convertible on 28/08/2018
Overall: 8 / 10
Missing Comments
just noticed dealers copy of registration of ownership not completed and removed
Audi Q3 Estate (2015-18)
Rachel
24/08/2018
24/08/2018
8 / 10
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Rachel of Wallasey, who had a new Audi Q3 Estate Special Editions (2015 - 2018) on 24/08/2018
Overall: 8 / 10
Delivery Communication Comments
I was given a window for delivery in advance from yourselves and then on the morning of delivery the driver rang with a more accurate time of delivery.
Nissan Qashqai (2017-20)
Dave
24/08/2018
24/08/2018
10 / 10
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Dave of Gaddesby, who had a new Nissan Qashqai Diesel Hatchback (2017 - 2020) on 24/08/2018
Overall: 10 / 10
BMW 1 Series (2019-24)
Claire
23/08/2018
23/08/2018
10 / 10
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Claire of Manchester, who had a new BMW 1 Series Hatchback (2019 - 2024) on 23/08/2018
Overall: 10 / 10
Nissan Juke Pre-current (2014-20)
Amanda
24/08/2018
24/08/2018
8 / 10
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Amanda of Liverpool, who had a new Nissan Juke Hatchback (2014 - 2020) on 24/08/2018
Overall: 8 / 10
Improvements
Would have preferred the car to have arrived with no damage
Citroen C3 Aircross
Tom
24/08/2018
24/08/2018
8 / 10
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Tom of Farnham, who had a new Citroen C3 Aircross Special Edition (2018 - 2021) on 24/08/2018
Overall: 8 / 10
Improvements
Delivery was the smoothest part. Huge thanks to Guy for all his work on this!
Seat Leon (2018-19)
Alan
20/08/2018
20/08/2018
10 / 10
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Alan of Leicester, who had a new Seat Leon Hatchback Special Edition (2018 - 2019) on 20/08/2018
Overall: 10 / 10
Missing Comments
V
Citroen C3 (2018-20)
Mark
16/08/2018
16/08/2018
8 / 10
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Mark of Beverley, who had a new Citroen C3 Hatchback Special Edition (2018 - 2020) on 16/08/2018
Overall: 8 / 10
Delivery Punctuality Comments
As above
Overall Punctuality Comments
As above
Overall Comments
Arrived 0830 hours. Phone call 45 minutes before with ETA. Frioendly, helpful driver. Car as it should be. No complaints!
Improvements
Tried to get it delivered before we went on holiday but understand and accept it was too short notice.
Kia Sportage Estate (2016-18)
Debbie
20/08/2018
20/08/2018
8 / 10
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Debbie of Newport, who had a new Kia Sportage Diesel Estate (2016 - 2018) on 20/08/2018
Overall: 8 / 10
Delivery Person Comments
Very nice man
Delivery Punctuality Comments
Delivered before 8:30am
Overall Punctuality Comments
Delivered before 8:30am
Dealer Service Comments
Had no contact except with delivery driver
Overall Comments
Excellent, very efficient
Missing Comments
I have 2 keys but one needs programming at local Kia garage, Ling informed of this (I'm assuming this will be FOC?)
Improvements
Nothing
Honda CR-V Estate (2015 on) (2015-18)
Mel
17/08/2018
17/08/2018
8 / 10
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Mel of Sheffield , who had a new Honda CR-V Diesel Estate (2015 - 2018) on 17/08/2018
Overall: 8 / 10
Volkswagen Golf
Liam
14/08/2018
14/08/2018
8 / 10
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Liam of Saffron Walden, who had a new VW Golf Diesel Hatchback (2017 on) on 14/08/2018
Overall: 8 / 10
Damage Comments
Small mark on the rear offside door
Seat Leon (2018-19)
Ross
13/08/2018
13/08/2018
8 / 10
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Ross of Wraysbury, who had a new Seat Leon Hatchback Special Edition (2018 - 2019) on 13/08/2018
Overall: 8 / 10
Delivery Person Comments
All good
Delivery Punctuality Comments
Arrived at 10 am
Overall Punctuality Comments
Arrived at 10 am
Cleanliness Comments
bit dirty from the drive down, but weather was bit bad that day, so no probs
Overall Comments
Professional and easy delivery
Improvements
Nothing
Mercedes E Class Estate
Mark
29/06/2018
29/06/2018
6 / 10
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Mark of Andover, who had a new Mercedes E Class Diesel Estate (2016 on) on 29/06/2018
Overall: 6 / 10
Dealer Service Comments
Just not what I expected, cancelled delivery, delievry subsequently 1 week late, lease documentaion not amended to suit, I lost 1/2 fees lost due to a morning wasted away from work - why do I get contacted at 11.01 am when the delivery slot was 09.30 - 11.30 & Exeter is 2.5 hours away?. Shame
Delivery Communication Comments
Very good with Ling & her Staff - Poor with Mercedes, resulting in a lost 1/2 day off work & a revised delivery date 1 week later than promised & when lease officially started.
Improvements
Nothing Ling - your service on our 3rd car from you was Brill.
Mini Hatch
16/08/2018
16/08/2018
10 / 10
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of , who had a new Mini Hatchback (2014 - 2021) on 16/08/2018
Overall: 10 / 10
Overall Comments
Car arrived early morning which was a surprise, also on a small trailer so even bigger surprise as no delivery mileage to speak of.
Improvements
Nothing really!
Audi Q3 Estate (2015-18)
Anthony
09/08/2018
09/08/2018
10 / 10
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Anthony of Kent, who had a new Audi Q3 Estate Special Editions (2015 - 2018) on 09/08/2018
Overall: 10 / 10
Missing Comments
Audi iPhone adaptor plug
Audi A1 3dr Hatch (2014-18)
Scott
15/08/2018
15/08/2018
8 / 10
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Scott of Chester Le Street, who had a new Audi A1 Hatchback (2014 - 2018) on 15/08/2018
Overall: 8 / 10
Delivery Person Comments
very friendly and kept me informed about his arrival time.
Cleanliness Comments
because it was driven up from down south it was a bit grubby and covered in bugs but I don't mind that at all. I can was it
Overall Comments
The process was very easy and went smoothly, however I did feel sorry for the poor guy who drove the car up from Coventry then had to make his own way back home using public transport, I was at work so I couldn't even drive him to the bus stop so he could get to Durham train station :(
Improvements
you were great
Volkswagen Tiguan Allspace Estate
Paul
14/08/2018
14/08/2018
10 / 10
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Paul of Frome, who had a new VW Tiguan Allspace Diesel Estate (2018 on) on 14/08/2018
Overall: 10 / 10
Improvements
Nothing. Our delivery driver was particularly friendly, helpful, polite & informative.
Hyundai Tucson Estate (2015-18)
Nige
14/08/2018
14/08/2018
10 / 10
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Nige of Bedford, who had a new Hyundai Tucson Estate (2015 - 2018) on 14/08/2018
Overall: 10 / 10
Volkswagen Tiguan Allspace Estate
Sean
14/08/2018
14/08/2018
8 / 10
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Sean of Buckie, who had a new VW Tiguan Allspace Diesel Estate (2018 on) on 14/08/2018
Overall: 8 / 10
Damage Comments
two minor scratches noted on delivery documents
Improvements
Confirmed delivery the day prior with an indication of morning, afternoon or evening delivery slot
Seat Arona (2017-20)
Mick
13/08/2018
13/08/2018
8 / 10
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Mick of Doncaster, who had a new Seat Arona Diesel Hatchback (2017 - 2020) on 13/08/2018
Overall: 8 / 10
Delivery Punctuality Comments
Bang on time! Called 1 hour before delivery.
Overall Punctuality Comments
Bang on time! Called 1 hour before delivery.
Cleanliness Comments
Car was nigh on spotless, with just a couple of tape marks on glass where protective film had been removed.
Delivery Communication Comments
Awesome communication from Ling and comrades. Dealer called 1 hour before delivery for directions and on arrival explained some of the features of the car.
Missing Comments
Car delivered with half a tank of fuel. Not sure if this should have been full, or if that was some crazy hallucination I had.
Improvements
Nothing I can think of!
Audi TT Coupe (2014 on) (2014-18)
Colin
13/08/2018
13/08/2018
10 / 10
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Colin of Lincoln, who had a new Audi TT Coupe (2014 - 2018) on 13/08/2018
Overall: 10 / 10
Delivery Person Comments
Pleasant attitude. Very helpful
Delivery Punctuality Comments
Very prompt
Overall Punctuality Comments
Very prompt
Cleanliness Comments
Very clean
Overall Comments
Arrived promptly. Driver very helpful
Nissan Qashqai (2017-21)
Andrew
10/08/2018
10/08/2018
10 / 10
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Andrew of London, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 10/08/2018
Overall: 10 / 10
Cleanliness Comments
Spotless.
Overall Comments
No complaints. Arrived on time and made contact in advance of turning up.
Delivery Communication Comments
Chased up ETA and kept me informed througout.
Improvements
Nothing.
Mercedes A Class
Arlene
10/08/2018
10/08/2018
8 / 10
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Arlene of Monifieth, who had a new Mercedes A Class Diesel Hatchback (2018 on) on 10/08/2018
Overall: 8 / 10
Delivery Person Comments
Excellent service
Delivery Punctuality Comments
Kept to time
Overall Punctuality Comments
Kept to time
Overall Comments
A little bit longer than I expected to wait.
Mercedes C Class Saloon (2014-18)
Nisha
03/08/2018
03/08/2018
10 / 10
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Nisha of Burgess Hill, who had a new Mercedes C Class Diesel Saloon (2014 - 2018) on 03/08/2018
Overall: 10 / 10
Improvements
Nothing much apart from a more accurate delivery time at time of initially asking after you ordered the car.
Mazda 2 Hatchback (2019-23)
John
08/08/2018
08/08/2018
10 / 10
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John of Falkirk, who had a new Mazda MAZDA2 Hatchback (2019 - 2023) on 08/08/2018
Overall: 10 / 10
Delivery Person Comments
Very good
Delivery Punctuality Comments
Very good
Overall Punctuality Comments
Very good
Cleanliness Comments
Very good
Damage Comments
No
Overall Comments
Very good
Improvements
Nothing
Seat Arona (2017-20)
25/06/2018
25/06/2018
10 / 10
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of , who had a new Seat Arona Diesel Hatchback (2017 - 2020) on 25/06/2018
Overall: 10 / 10
Delivery Person Comments
Delivery driver was very polite. He showed me how to work the car and any special features and adjusted the delivery milage on the form without me asking.
Delivery Punctuality Comments
Arrived early in the day, with a phone call half an hour before.
Overall Punctuality Comments
Arrived early in the day, with a phone call half an hour before.
Cleanliness Comments
Car had been freshly washed and clean all round.
Damage Comments
Car was in great condition.
Overall Comments
Arrived early on the day of delivery with no issues whatsoever.
Delivery Communication Comments
Couldn't ask for better communication with both Ling and the dealer.
Improvements
I don't think anything.
Mini Hatch
Archie
08/08/2018
08/08/2018
6 / 10
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Archie of Twickenham, who had a new Mini Hatchback (2014 - 2021) on 08/08/2018
Overall: 6 / 10
Delivery Person Comments
Delivery guy himself was a nice guy and did his job well.
Delivery Punctuality Comments
Hour later than expected.
Overall Punctuality Comments
Hour later than expected.
Cleanliness Comments
See above in overall happiness
Dealer Service Comments
No contact - no comment to make
Overall Comments
Delivery was late as the dealer had not cleaned the car. There were marks on the seat, but they will come off. I will need to do a 'proper' valet on the car as the valet they performed was a bit slapdash, I imagine it was 'hurried'.
Missing Comments
Logbook? Do we not get that?
Improvements
Not sure there is anything is there? You don't deliver, the dealer does?
Audi TT Coupe (2014 on) (2014-18)
Tonya
08/08/2018
08/08/2018
8 / 10
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Tonya of Middlesbrough, who had a new Audi TT Coupe (2014 - 2018) on 08/08/2018
Overall: 8 / 10
Improvements
Nothing, it all went as expected.
Fiat 124 Spider Convertible (2016-18)
Mark
06/08/2018
06/08/2018
? / 10
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Nissan Juke
Merv
06/08/2018
06/08/2018
8 / 10
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Merv of Cannock, who had a new Nissan Juke Diesel Hatchback (2014 on) on 06/08/2018
Overall: 8 / 10
Delivery Person Comments
No issues there.
Delivery Punctuality Comments
Arrived nice and early.
Overall Punctuality Comments
Arrived nice and early.
Cleanliness Comments
See first comments.
Damage Comments
No damage.
Overall Comments
Delivery driver had the car washed that morning and obviously rushed it as there were water marks everywhere.
Delivery Communication Comments
No issues.
Missing Comments
Radio Security Code.
Improvements
Kia Sportage Estate (2016-18)
David
06/08/2018
06/08/2018
8 / 10
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David of Hildenborough, Tonbridge, who had a new Kia Sportage Diesel Estate (2016 - 2018) on 06/08/2018
Overall: 8 / 10
Mercedes A Class
Jonny
01/08/2018
01/08/2018
10 / 10
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Jonny of Bognor Regis, who had a new Mercedes A Class Diesel Hatchback (2018 on) on 01/08/2018
Overall: 10 / 10
Skoda Karoq Estate
Holli
03/08/2018
03/08/2018
8 / 10
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Holli of Wincanton, who had a new Skoda Karoq Estate (2017 on) on 03/08/2018
Overall: 8 / 10
Improvements
Telephone with eta first thing. We got a phone call at midday with ets for 15.30, which was accurate.
Volkswagen Polo (2019-21)
Jake
02/08/2018
02/08/2018
10 / 10
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Jake of Barrow-in-Furness, who had a new VW Polo Hatchback Special Editions (2019 - 2021) on 02/08/2018
Overall: 10 / 10
Delivery Person Comments
Driver was pleasant and easy going. Talked me through most of the car and completed the relevant checklist form.
Delivery Punctuality Comments
Arrival time was planned and communicated effectively.
Overall Punctuality Comments
Arrival time was planned and communicated effectively.
Cleanliness Comments
Perfect condition.
Dealer Service Comments
Dealer was quick and efficient in getting the car prepared and ready for delivery.
Overall Comments
Car delivered quickly and efficiently in perfect condition. Driver rang 2hours prior to arrival to let the customer know what time he would arrive.
Delivery Communication Comments
Easily able to communicate with somebody and ask all the relevant and necessary questions.
Improvements
Nothing, was perfect.
Seat Arona
John
02/08/2018
02/08/2018
8 / 10
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John of Coatbridgr, who had a new Seat Arona Hatchback (2017 - 2021) on 02/08/2018
Overall: 8 / 10
Dealer Service Comments
Delivery later than expected
Improvements
More accurate timings
Skoda Octavia Estate (2017-20)
01/08/2018
01/08/2018
8 / 10
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of , who had a new Skoda Octavia Estate (2017 - 2020) on 01/08/2018
Overall: 8 / 10
Renault Clio (2020-22)
02/08/2018
02/08/2018
8 / 10
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of , who had a new Renault Clio Hatchback Special Editions (2020 - 2022) on 02/08/2018
Overall: 8 / 10
Damage Comments
Car was a bit dirty as been driven 100 miles. Did not see anything appart from few flies and bits stuck on. Will get the car wash and will report if anything appear.
Volkswagen Golf
02/08/2018
02/08/2018
10 / 10
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of , who had a new VW Golf Diesel Hatchback (2017 on) on 02/08/2018
Overall: 10 / 10
Delivery Person Comments
pleasant experienced man
Delivery Punctuality Comments
yes received call an hour before delivery. delivery was on time as advised.
Overall Punctuality Comments
yes received call an hour before delivery. delivery was on time as advised.
Cleanliness Comments
spotless as you would expect
Damage Comments
no damage
Dealer Service Comments
didn't really deal directly with supplier but everything was ok
Overall Comments
received call to advise of delivery time. arrived on time.
Delivery Communication Comments
as always great communication all round
Improvements
full fuel tank rather than half :P
Nissan Qashqai (2017-21)
Bob
02/08/2018
02/08/2018
8 / 10
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Bob of Dudley, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 02/08/2018
Overall: 8 / 10
Improvements
Nothing, all was fine
Ford Kuga Estate (2016-19)
Rob
01/08/2018
01/08/2018
8 / 10
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Rob of Southport, who had a new Ford Kuga Vignale Diesel Estate (2016 - 2019) on 01/08/2018
Overall: 8 / 10
Delivery Person Comments
Pleasant and efficient
Delivery Punctuality Comments
Yes.
Overall Punctuality Comments
Yes.
Cleanliness Comments
Clean and tidy. A little dirt on the outside, but had drove from Wolverhampton that morning.
Damage Comments
Non.
Overall Comments
Good process. Had a delivery window of 9 - 1. Delivery driver then rang me at 10 to give a 30 minute window.
Delivery Communication Comments
Was given a date and window from yourselves, then a more specific one from the delivery driver.
Missing Comments
No
Improvements
Nothing
Seat Arona (2017-20)
Mike
31/07/2018
31/07/2018
8 / 10
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Mike of Sudbury, who had a new Seat Arona Diesel Hatchback (2017 - 2020) on 31/07/2018
Overall: 8 / 10
Delivery Punctuality Comments
Actually arrived 30 minutes early(Can you hear this British Rail)!!
Overall Punctuality Comments
Actually arrived 30 minutes early(Can you hear this British Rail)!!
Improvements
Can’t think of anything really think this is my 4th car i’ve had off you and the service has always been top notch! Well done to you and your team ????????
Seat Ibiza (2017 - 2021)
Josh
23/07/2018
23/07/2018
8 / 10
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Josh of Walton-on-the-hill, who had a new Seat Ibiza Hatchback (2017 - 2021) on 23/07/2018
Overall: 8 / 10
Volkswagen Polo (2019-21)
Ewan
31/07/2018
31/07/2018
10 / 10
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Ewan of Hemingbrough, who had a new VW Polo Hatchback Special Editions (2019 - 2021) on 31/07/2018
Overall: 10 / 10
Overall Comments
It was delivered by a lovely (some would say elderly) gentleman who delivers 2 days a week for Inchcape Cheltenham. He drove the whole way in Economy mode (in a GTi!!) and got nearly 60mpg out of it. Never to be seen again! If there had been any problems, he would have been certain to tell me about them. 100% for him!!
Improvements
Nothing
Volkswagen Polo (2019-21)
Paul
30/07/2018
30/07/2018
8 / 10
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Paul of Gerrards Cross, who had a new VW Polo Hatchback Special Editions (2019 - 2021) on 30/07/2018
Overall: 8 / 10
Skoda Karoq Estate
Jill
27/07/2018
27/07/2018
10 / 10
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Jill of Swadlincote, who had a new Skoda Karoq Estate (2017 - 2021) on 27/07/2018
Overall: 10 / 10
Delivery Person Comments
Lee at Skoda Manchester was very pleasant & helpful
Delivery Punctuality Comments
Told to collect after 3pm, arrived at 3.10 & left by 3,30
Overall Punctuality Comments
Told to collect after 3pm, arrived at 3.10 & left by 3,30
Overall Comments
I wanted my car 3 days earlier than estimated delivery date and they did it
Delivery Communication Comments
Thank you for getting the car & paperwork sorted for me to enable us to take it to France the next day it made our trip so muc
Easier and more comfortable
Improvements
Nothing as fast as I’m concerned
Seat Leon (2018-19)
Colin
30/07/2018
30/07/2018
10 / 10
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Colin of Glasgow, who had a new Seat Leon Hatchback Special Edition (2018 - 2019) on 30/07/2018
Overall: 10 / 10
Kia Sportage Estate (2016-18)
Tony
30/07/2018
30/07/2018
6 / 10
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Tony of Newcastle, who had a new Kia Sportage Estate (2016 - 2018) on 30/07/2018
Overall: 6 / 10
Delivery Person Comments
Seemed quite harassed, maybe due to not having correct delivery details?
Cleanliness Comments
A bit messy in the driver side footwell?
Overall Comments
Had no house number and incorrect landline phone number
Improvements
Correct customer info should be essential on delivery notes? But a good overall service.
Kia Sportage Estate (2016-18)
Martin
12/07/2018
12/07/2018
8 / 10
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Martin of Essex, who had a new Kia Sportage Estate (2016 - 2018) on 12/07/2018
Overall: 8 / 10
Missing Comments
vehicle has no carpets front or rear have phoned dealer kia in Solihull and was told by a guy called raj that the car does not come with carpets. could you tell me if this is correct
Improvements
have some carpets in the car haha
Honda CR-V Estate (2015 on) (2015-18)
Mick
27/07/2018
27/07/2018
10 / 10
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Mick of Consett, who had a new Honda CR-V Diesel Estate (2015 - 2018) on 27/07/2018
Overall: 10 / 10
Skoda Superb Estate (2015-19)
Michael
27/07/2018
27/07/2018
8 / 10
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Michael of Sudbury, who had a new Skoda Superb Diesel Estate (2015 - 2019) on 27/07/2018
Overall: 8 / 10
Honda CR-V Estate (2015 on) (2015-18)
Adam
27/07/2018
27/07/2018
10 / 10
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Adam of Markfield, who had a new Honda CR-V Diesel Estate (2015 - 2018) on 27/07/2018
Overall: 10 / 10
Improvements
A paper copy of delivery note to keep for future reference would have been useful, rather than signing electronically.
Nissan Qashqai (2017-21)
Tim
20/07/2018
20/07/2018
8 / 10
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Tim of Chichester, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 20/07/2018
Overall: 8 / 10
Delivery Person Comments
Nice guy :)
Overall Comments
All went well thanks.
Skoda Octavia (2017-20)
Jim
27/07/2018
27/07/2018
10 / 10
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Jim of Liverpool, who had a new Skoda Octavia Hatchback (2017 - 2020) on 27/07/2018
Overall: 10 / 10
Improvements
Everything ran smoothly. Delivered on the day and time as agreed. Excellent service
Volkswagen Golf
Shaif
24/07/2018
24/07/2018
8 / 10
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Shaif of Edgware, who had a new VW Golf Diesel Hatchback (2017 on) on 24/07/2018
Overall: 8 / 10
Delivery Person Comments
Very professional
Delivery Punctuality Comments
Phoned in advance
Overall Punctuality Comments
Phoned in advance
Cleanliness Comments
Clean throughout
Overall Comments
Delivered on truck, so minimal mileage - happy!
Missing Comments
Looks like following is missing: Warranty book, service book and my copy of delivery form
Citroen C3 (2018-20)
Mary
23/07/2018
23/07/2018
8 / 10
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Mary of Huntingdon, who had a new Citroen C3 Hatchback Special Edition (2018 - 2020) on 23/07/2018
Overall: 8 / 10
Delivery Person Comments
Really nice well presented guy.
Cleanliness Comments
In current dry weather there is no excuse not to deliver a car gleaming as if out of the showroom. I understand this pre-reg car has been compound stored (which is not a problem) and seems it had just been given a brief jet wash not a proper pre-delivery valet. Either the jet wash water was dirty or it contained a cleaning solvent that wasn't properly rinsed off. The car arrived covered with creamy coloured dried water spots which spoiled the new car look. This morning before the heat came up I had to wash it thoroughly with proper car wash/wax using a microfibre wash mit and leather off. Even with this some areas needed a second wash to remove the mystery spots. Further the jet wash had been so fierce at the nearside rear door it had blasted dirt past the door seal onto the inside door panel. All resolved by me in an hour or so this morning but not something I should have needed to do.
Dealer Service Comments
Another 15mins on the pre-delivery valet and it would be a very good.
Overall Comments
See valet comments that lost them a very good.
Improvements
Dealer could have someone responsible for checking the car was prepped 100% to how a customer would expect to receive a new car before it left the depot.
Seat Arona (2017-20)
Andy
20/07/2018
20/07/2018
10 / 10
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Andy of Hull, who had a new Seat Arona Diesel Hatchback (2017 - 2020) on 20/07/2018
Overall: 10 / 10
Delivery Person Comments
Very pleasant
Delivery Punctuality Comments
exact time and called me 1hour before
Overall Punctuality Comments
exact time and called me 1hour before
Overall Comments
excellent early delivery
Improvements
every thing great
Nissan Qashqai (2017-20)
Paul
19/07/2018
19/07/2018
8 / 10
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Paul of Seaham, who had a new Nissan Qashqai Diesel Hatchback (2017 - 2020) on 19/07/2018
Overall: 8 / 10
Delivery Punctuality Comments
Left a message to say 1:30 to 2pm, didn't arrive until 14:45.
Overall Punctuality Comments
Left a message to say 1:30 to 2pm, didn't arrive until 14:45.
Volkswagen Golf Mk7
Liz
17/07/2018
17/07/2018
8 / 10
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Liz of Bradford, who had a new VW Golf Hatchback (2017 - 2020) on 17/07/2018
Overall: 8 / 10
Delivery Punctuality Comments
Large 3 hour window across morning and afternoon. 11 - 2
Overall Punctuality Comments
Large 3 hour window across morning and afternoon. 11 - 2
Overall Comments
Morning or afternoon would give you some of your day back
Improvements
Delivered morning or afternoon. Whole day waiting. Can't do much when car arrives at 2.00
Seat Arona (2017-20)
Paul
17/07/2018
17/07/2018
8 / 10
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Paul of Barford, who had a new Seat Arona Diesel Hatchback (2017 - 2020) on 17/07/2018
Overall: 8 / 10
Delivery Person Comments
Very friendly. Called before to advise delivery time. Didn't know anything about the car - had never seen one before!
Delivery Punctuality Comments
Called before and arrived as advised.
Overall Punctuality Comments
Called before and arrived as advised.
Cleanliness Comments
Clean and tidy inside. Road dirt on outside as it had been driven from Bradford to Norwich
Dealer Service Comments
Haven't really had any contact with the, They had put car mats in, which was nice.
Improvements
Nothing
Seat Leon Estate (-2020) (2018-19)
David
18/07/2018
18/07/2018
10 / 10
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David of Irvine, who had a new Seat Leon Sport Tourer Special Editions (2018 - 2019) on 18/07/2018
Overall: 10 / 10
Delivery Person Comments
Very pleasant driver, very helpful with going over car for damages and offering to guide you through controls of car.
Delivery Punctuality Comments
Time slot was 0800 to 0900 and was delivered 0830
Overall Punctuality Comments
Time slot was 0800 to 0900 and was delivered 0830
Cleanliness Comments
Inside car was spotless and driver had just washed outside.
Damage Comments
No damage
Dealer Service Comments
Only had dealings with the delivery driver but all in I would say very good.
Overall Comments
Very pleased with delivery, phone call the day before to confirm a 1 time slot and the car was delivered within this time slot.
Delivery Communication Comments
Delivery time slot given day before.
Missing Comments
Delivery form - I only had to sign the driver tablet, no paperwork.
Nothing missing from the car.
Improvements
Nothing, experience very pleasant from driver communications to messages from yourself reminding me to be very thourgh with the checks and message you straight away.
Abarth 595 Hatchback (2016-24)
Gregg
17/07/2018
17/07/2018
8 / 10
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Gregg of Gillingham, who had a new Abarth 595 Hatchback (2016 - 2024) on 17/07/2018
Overall: 8 / 10
Delivery Person Comments
Really nice guy, easy to talk to. Showed me around the car and talked through all the features
Delivery Punctuality Comments
Car came early in the day, but was a little later than expected (1hr late).
Overall Punctuality Comments
Car came early in the day, but was a little later than expected (1hr late).
Cleanliness Comments
It was washed just before being dropped off, which man y be why it was slightly late
Damage Comments
Car is perfect
Dealer Service Comments
Double booked
Overall Comments
The original delivery was double booked but another driver was organised for the following day
Delivery Communication Comments
Received a call on Monday about the double booking and got a call an hour before delivery
Improvements
See above
Seat Leon (2018-19)
Lois
16/07/2018
16/07/2018
10 / 10
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Lois of Northumberland, who had a new Seat Leon Hatchback Special Edition (2018 - 2019) on 16/07/2018
Overall: 10 / 10
Mercedes GLC Estate
Ash
12/07/2018
12/07/2018
10 / 10
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Ash of Leicestershire , who had a new Mercedes GLC Diesel Estate (2015 on) on 12/07/2018
Overall: 10 / 10
Delivery Person Comments
Think I answered this above, he was really polite and nice, very nice to see him..
Delivery Punctuality Comments
Bang on time, they called me hour before they arrived
Overall Punctuality Comments
Bang on time, they called me hour before they arrived
Overall Comments
Service was prompt and delivery driver was a nice elderly man, he was really good,and polite
Delivery Communication Comments
Well service from Ling goes without saying it is perfect and you will not beat this.. Mercedes were also very good and both parties worked together very well and professionally
Missing Comments
Think I do not have delivery form, should that come from driver?
Improvements
Nothing as all was perfect and I could not ask for anymore.
Renault Koleos Estate
Mark
16/07/2018
16/07/2018
6 / 10
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Mark of Yeovil, who had a new Renault Koleos Estate Special Editions (2018 - 2019) on 16/07/2018
Overall: 6 / 10
Delivery Person Comments
Polite
Delivery Punctuality Comments
Delivery scheduled for Friday...turned up the following Monday.
Overall Punctuality Comments
Delivery scheduled for Friday...turned up the following Monday.
Cleanliness Comments
Desiccated apple in the drivers side door pocket, something like mould on the inside if the windscreen, skuff on the near side front pillar (polished out).
Damage Comments
Only the skuff, that polished out, so nothing permanent.
Dealer Service Comments
No comms or service as yet from supplier.
Delivery Communication Comments
Driver called with delivery time slot, which was good.
Improvements
Deliver on time, clean car properly, supply paperwork.
Skoda Superb Estate (2015-19)
12/07/2018
12/07/2018
10 / 10
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of , who had a new Skoda Superb Diesel Estate (2015 - 2019) on 12/07/2018
Overall: 10 / 10
Missing Comments
presume service book and warrenty details are digital now?
Improvements
perhaps a call first thing in the morning just stating am or pm delivery would be nice but driver did ring and give me 2 hours notice so can,t complain really
Fiat 500 Convertible (2016-24)
Mel
10/07/2018
10/07/2018
6 / 10
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Mel of Mansfield, who had a new Fiat 500C Convertible (2016 - 2024) on 10/07/2018
Overall: 6 / 10
Delivery Punctuality Comments
not on day or time said, no warning sent knocked on the door and did not finish paperwork informed me there was no sat nav without consultation
Overall Punctuality Comments
not on day or time said, no warning sent knocked on the door and did not finish paperwork informed me there was no sat nav without consultation
Dealer Service Comments
Dealer excellent minus delivery person
Overall Comments
The drive did not attend on the specified day.
Delivery Communication Comments
Ling excellent, Stone Acre terrible
Missing Comments
No Sat Nav as requested
Improvements
- Car on day specified
-Time to be given
-Communication from driver
-Driver to ensure customer aware of changes
Volkswagen Touran Estate
Andrew
31/05/2018
31/05/2018
8 / 10
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Andrew of North Shields, who had a new VW Touran Diesel Estate (2015 on) on 31/05/2018
Overall: 8 / 10
Delivery Person Comments
Very courteous chap delivered my car. Very pleasant, very knowledgeable regarding VWs in general. Offered a run-through of the cars features, which I have never had before. Telephoned before arrival. Very polite. Very carefully drove car off the transporter, very impressed.
Delivery Punctuality Comments
Very punctual, amenable driver
Overall Punctuality Comments
Very punctual, amenable driver
Cleanliness Comments
A bit dusty inside, particularly the driver's side, but nothing dramatic/that couldn't be dusted.
Damage Comments
Immaculate. Again, by transporter, so not driven.
Dealer Service Comments
Had telephone contact with the corporate leasing contact @ Lister's in Stratford. Very experienced, and very helpful.
Overall Comments
Delivery was via a car transporter, meaning the car arrived with only 12 miles on the clock and in pristine condition. Beautifully presented. Thank you
Delivery Communication Comments
Thanks for everyone's help with this
Missing Comments
I haven't noticed anything..... all extras factory fitted as agreed
Improvements
Absolutely nothing at all. A very customer-centric service, just the same as the previous cars.
Thanks to Ling's (as per usual) and Listers. Now, when can I order another one.......?
Volvo XC90 Estate
12/07/2018
12/07/2018
6 / 10
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of , who had a new Volvo XC90 Diesel Estate (2015 on) on 12/07/2018
Overall: 6 / 10
Dealer Service Comments
I wanted pictures of the actual vehicle but this was not made available.
Improvements
I would have picked the vehicle up so one of the product specialists was available to talk me through the vehicle, this was not made available.
Volvo XC90 Estate
11/07/2018
11/07/2018
8 / 10
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of , who had a new Volvo XC90 Diesel Estate (2015 on) on 11/07/2018
Overall: 8 / 10
Cleanliness Comments
Driver had washed but it had dried lots of water limescale marks I had to redo it
Overall Comments
Driver gave excellent updates but got stuck in accident so was later than planned
Delivery Communication Comments
Took me a while to find your phone number to call
Improvements
Earlier delivery
Audi TT Coupe (2016 on) (2016-18)
Levi
06/07/2018
06/07/2018
10 / 10
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Levi of Sheerness, who had a new Audi TT Coupe Special Editions (2016 - 2018) on 06/07/2018
Overall: 10 / 10
Skoda Karoq Estate
Lynsay
10/07/2018
10/07/2018
10 / 10
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Lynsay of Kilmarnock, who had a new Skoda Karoq Estate (2017 on) on 10/07/2018
Overall: 10 / 10
Cleanliness Comments
The driver called me to ask where he could get the car washed locally before he brought it to my house was pleased with that
Missing Comments
All forms were signed online so didnt get anything given to me on delivery but wasnt expecting this as was all signed on device
Improvements
Was very happy with the whole process nothing i would suggest was better
Seat Ateca Estate
Lloyd
09/07/2018
09/07/2018
10 / 10
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Lloyd of Stockport, who had a new Seat Ateca Estate (2020 - 2023) on 09/07/2018
Overall: 10 / 10
BMW 1 Series
Gibo
09/07/2018
09/07/2018
8 / 10
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Gibo of , who had a new BMW 1 Series Hatchback Special Edition (2017 on) on 09/07/2018
Overall: 8 / 10
Delivery Person Comments
Guy really pleasant had a great demeanor
Delivery Punctuality Comments
Didn't have a time however it arrived at 8.30 which was great for me to get on with day
Overall Punctuality Comments
Didn't have a time however it arrived at 8.30 which was great for me to get on with day
Cleanliness Comments
Showroom clean
Dealer Service Comments
No real communication with Arval however all appears good
Overall Comments
Only reason not very good no forward idea of time of delivery, most companies now seem to text in advance a time window, however no problem to me
Delivery Communication Comments
Kept informed throughout process and difficult issue resolved when I noticed dealer advertised pricing lower than the contract they had just sent LOL :)
Improvements
Nothing else not mentioned :)
Mitsubishi Outlander Estate (2015-18)
Simon
05/07/2018
05/07/2018
8 / 10
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Simon of St Albans, who had a new Mitsubishi Outlander Estate (2015 - 2018) on 05/07/2018
Overall: 8 / 10
Cleanliness Comments
Could have been cleaner on the exterior - anyone that uses the car SHOULD only touch it on the door handles.
Overall Comments
No call before hand to warn of time for arrival.
Improvements
Car was very low on petrol - not a big deal as it had a full battery charge (30 mile range) and the call before delivery. Thanks!
Volkswagen Golf Mk7
Chris
06/07/2018
06/07/2018
8 / 10
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Chris of Tadcaster, who had a new VW Golf Hatchback (2017 - 2020) on 06/07/2018
Overall: 8 / 10
Volkswagen Tiguan Estate
Dave
05/07/2018
05/07/2018
10 / 10
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Dave of Sheffield, who had a new VW Tiguan Diesel Estate (2016 on) on 05/07/2018
Overall: 10 / 10
Delivery Person Comments
pleasant chap
Delivery Punctuality Comments
arrived when he said it would
Overall Punctuality Comments
arrived when he said it would
Cleanliness Comments
arrived on a trailer so very clean
Overall Comments
polite and helpful delivery driver, called 2 hrs beforehand
Improvements
I have purchased from you maintained plan, I have no details of this yet , ie where I can have it serviced etc
BMW 2 Series Coupe
Terry
05/07/2018
05/07/2018
8 / 10
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Terry of Cardiff, who had a new BMW 2 Series Diesel Coupe (2017 on) on 05/07/2018
Overall: 8 / 10
Delivery Person Comments
Older guy who had good knowledge of the car and went over the controls.
Delivery Punctuality Comments
He phoned on the day to say he'd arrive between 11:30am and noon and was true to his word.
Overall Punctuality Comments
He phoned on the day to say he'd arrive between 11:30am and noon and was true to his word.
Cleanliness Comments
All tidy
Damage Comments
Couldn't see any
Dealer Service Comments
Once ordered the car was going to take months to arrive and was then 2 weeks late. Probably not the supplying dealers fault but frustrating none the less.
Would be useful on your site to have a section that lists cars that could be supplied immediately. My son was running a car that had the engine warning light on and could break down any time but luckily it didn't. so a car that c
Delivery Communication Comments
Lingo works well for Lings and Customer as a complete history of everything said is there. No need to dig out emails or remember talk over phone.
It would be good if your website had a kill button that killed all the annoying animations. I know the animations are part of the LingsCars charm but when you're trying to use the site in work it attracts unwanted attention from co-workers and bosses so not good.
Missing Comments
Not sure at the moment as the car is for my son who lives 150 miles away.
Citroen C3 Aircross
Wayne
02/07/2018
02/07/2018
8 / 10
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Wayne of Wirral, who had a new Citroen C3 Aircross Special Edition (2018 - 2021) on 02/07/2018
Overall: 8 / 10
Delivery Person Comments
delivery person was pleasant
Delivery Punctuality Comments
We requested a morning delivery and that's what we got
Overall Punctuality Comments
We requested a morning delivery and that's what we got
Cleanliness Comments
brand new
Overall Comments
Very good we had a call and hour prior arrival
Improvements
No all was sweet
BMW 2 Series Convertible
Boss Baby
06/07/2018
06/07/2018
8 / 10
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Boss Baby of Newbury, who had a new BMW 2 Series Diesel Convertible (2017 on) on 06/07/2018
Overall: 8 / 10
Seat Ateca Estate (2016-20)
Adam
05/07/2018
05/07/2018
8 / 10
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Adam of Manchester, who had a new Seat Ateca Diesel Estate (2016 - 2020) on 05/07/2018
Overall: 8 / 10
Delivery Punctuality Comments
Received at 16:30 on the day but the delivery driver actually thought it was due the following day!
Overall Punctuality Comments
Received at 16:30 on the day but the delivery driver actually thought it was due the following day!
Improvements
Obtained a closer delivery expected time.
Volvo V40 (2012-19)
Paul
05/07/2018
05/07/2018
8 / 10
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Paul of London, who had a new Volvo V40 Hatchback (2012 - 2019) on 05/07/2018
Overall: 8 / 10
Dealer Service Comments
I've not had any communication from the dealer at all
Overall Comments
Would have been good to have a rough delivery time but it was great that delivery was free
Mercedes E Class Saloon
Dan
03/07/2018
03/07/2018
8 / 10
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Dan of Derby, who had a new Mercedes E Class Diesel Saloon (2016 on) on 03/07/2018
Overall: 8 / 10
Delivery Person Comments
Very well informed and knowledgable about the car, explained everything well, smelt neutral and no issues. Very polite.
Delivery Punctuality Comments
Called well in advance to say the ETA was 11am - arrived at 11am exactly
Overall Punctuality Comments
Called well in advance to say the ETA was 11am - arrived at 11am exactly
Cleanliness Comments
The vehicle had been driven from Exeter and looked like it had been driven down country lanes with mud all uup the side of the car.
Damage Comments
1.5 cm crack in windscreen
Overall Comments
Not ideal about the chipped window screen, understand accidents happen. Delivery guy was friendly and pro-actively highlighted the issue and explained everything clearly. Called prior to drop off and informed of one of
Arrival which was accurate.
Improvements
Cleaner car exterior - no biggie
Mercedes E Class Saloon
29/06/2018
29/06/2018
10 / 10
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of , who had a new Mercedes E Class Diesel Saloon (2016 on) on 29/06/2018
Overall: 10 / 10
Seat Arona (2017-20)
Imark1
02/07/2018
02/07/2018
8 / 10
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Imark1 of Wimborne, who had a new Seat Arona Diesel Hatchback (2017 - 2020) on 02/07/2018
Overall: 8 / 10
Volkswagen Tiguan (2020-23) pre-current
Mark
29/06/2018
29/06/2018
10 / 10
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Mark of Woburn Sands, who had a new VW Tiguan Estate (2020 - 2023) on 29/06/2018
Overall: 10 / 10
Overall Comments
As always super service.
Improvements
Nothing. As usual ... superb
Seat Arona
Dave
29/06/2018
29/06/2018
8 / 10
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Dave of Bushey, who had a new Seat Arona Hatchback (2017 - 2021) on 29/06/2018
Overall: 8 / 10
Delivery Person Comments
Pleasant, professional guy
Delivery Punctuality Comments
Phoned me in advance and arrived when he said he would
Overall Punctuality Comments
Phoned me in advance and arrived when he said he would
Cleanliness Comments
Had been cleaned prior to delivery, was spotless
Improvements
Considering it was delivered at no cost to me, I couldn't expect a better service
Volvo XC60 Estate
Warren
02/07/2018
02/07/2018
10 / 10
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Warren of East Wemyss, who had a new Volvo XC60 Diesel Estate (2017 on) on 02/07/2018
Overall: 10 / 10
Delivery Person Comments
The delivery person was top notch, very nice person to speak to and easy to get along with
Delivery Punctuality Comments
Arrived a lot earlier than expect due to the length of delivery but this just made it even better and again was kept informed via phone calls on the cars progress
Overall Punctuality Comments
Arrived a lot earlier than expect due to the length of delivery but this just made it even better and again was kept informed via phone calls on the cars progress
Cleanliness Comments
Car was spotless and in good condition, there was water marks from the car wash done before it was dropped off
Damage Comments
No damage that I could see but water marks in the car made it hard to see
Overall Comments
Was kept informed the whole day on when the car was due, when it did arrive I was not rushed and was aloud to inspect the car and ask any questions I had
Nissan Qashqai (2017-20)
Gary
29/06/2018
29/06/2018
8 / 10
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Gary of Reading, who had a new Nissan Qashqai Diesel Hatchback (2017 - 2020) on 29/06/2018
Overall: 8 / 10
Cleanliness Comments
The final valet was not very good with lots of hair and smears on the car. It looked as if it had not been done professionally.
Damage Comments
I have provided pictures of the scratches and blemishes.
Delivery Communication Comments
With Ling - very good. With dealer - could have been informed of delivery date and time a few days earlier to plan the time off to achieve it.
Improvements
Better cleaning, vehicle should not have been sent out with the scratches and blemishes that were present.
Audi A5 Sportback (2020-24)
Norwin
27/06/2018
27/06/2018
8 / 10
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Norwin of Belfast, who had a new Audi A5 Sportback (2020 - 2024) on 27/06/2018
Overall: 8 / 10
Delivery Person Comments
He picked me up from the station and gave us a lift to the dealership, and was very thorough in his walkthrough of the car's cockpit.
Dealer Service Comments
As I say, it would have been better if we could have arranged for delivery to nearer to home.
Overall Comments
It would have been nice if we could have arranged delivery to the airport, but the pickup from the dealership, was fine.
Delivery Communication Comments
I had expected the dealer to be in touch, but I called them the day before delivery to confirm everything. There was a bit of delay in discussions around delivery with yourselves too, but that was other people messing you about I think.
Skoda Karoq Estate
Matt
29/06/2018
29/06/2018
8 / 10
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Matt of Kings Lynn, who had a new Skoda Karoq Estate (2017 - 2021) on 29/06/2018
Overall: 8 / 10
Delivery Person Comments
R
Missing Comments
SD card for sat nav. The driver had checked with his boss who said it will be sent to me but yet to have this confirmed
By anyone
Mercedes SLC Convertible
Christopher
29/06/2018
29/06/2018
10 / 10
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Christopher of Billericay, who had a new Mercedes SLC AMG Roadster (2016 - 2019) on 29/06/2018
Overall: 10 / 10
Delivery Person Comments
Dave was a very nice guy thanks alot
Improvements
Everything was perfectly okay
Nissan Qashqai (2017-20)
Steve
28/06/2018
28/06/2018
6 / 10
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Steve of Sidcup , who had a new Nissan Qashqai Diesel Hatchback (2017 - 2020) on 28/06/2018
Overall: 6 / 10
Delivery Person Comments
No problems there
Delivery Punctuality Comments
Difficult to tell as no prior notification of delivery time given
Overall Punctuality Comments
Difficult to tell as no prior notification of delivery time given
Cleanliness Comments
Was a bit dirty as had been driven 97 that morning
Overall Comments
Overall good although a bit of prior notice as to time of delivery would’ve helped
Delivery Communication Comments
Asked for delivery time and updates Bihar to chase for info
Improvements
Overall ok just needs more feedback on delivery times
BMW 2 Series Convertible
Jeff
26/06/2018
26/06/2018
10 / 10
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Jeff of Barry, who had a new BMW 2 Series Diesel Convertible (2017 on) on 26/06/2018
Overall: 10 / 10
Delivery Person Comments
A very friendly and helpful delivery man. It was a pleasure to drive him to the station to get his train home.
Improvements
Nothing
Volkswagen Golf
Pops
26/06/2018
26/06/2018
10 / 10
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Pops of Whitley Bay, who had a new VW Golf Diesel Hatchback (2017 on) on 26/06/2018
Overall: 10 / 10
Volkswagen Golf Mk7
John
27/06/2018
27/06/2018
8 / 10
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John of Winchester, who had a new VW Golf Hatchback (2017 - 2020) on 27/06/2018
Overall: 8 / 10
Cleanliness Comments
A little bit dusty
Improvements
Delivered it sooner
Skoda Octavia Estate (2017-20)
Martin
26/06/2018
26/06/2018
8 / 10
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Martin of Whitchurch, who had a new Skoda Octavia Estate (2017 - 2020) on 26/06/2018
Overall: 8 / 10
Delivery Person Comments
Delivery driver was excellent. Very knowledgeable about the car, pleasant and polite.
Dealer Service Comments
Got a call the day before delivery giving a time slot and explaining what would happen.
Missing Comments
No warranty book. But from reading the handbook I think it's all done online.
Improvements
Nothing really. Was very impressed with the process.
Skoda Karoq Estate
Richard
26/06/2018
26/06/2018
8 / 10
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Richard of Edinburgh, who had a new Skoda Karoq Estate (2017 - 2021) on 26/06/2018
Overall: 8 / 10
Cleanliness Comments
Spotless inside, had to wash the motorway bugs and grime off on 1st day as wipers couldn't shift them.
Seat Arona
Aileen
19/06/2018
19/06/2018
10 / 10
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Aileen of Salfords, who had a new Seat Arona Hatchback (2017 - 2021) on 19/06/2018
Overall: 10 / 10
Delivery Person Comments
He was lovely - friendly and kind.
Overall Comments
no problems at all - very happy
Ford Kuga Estate
Graeme
25/06/2018
25/06/2018
8 / 10
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Graeme of Bathgate, who had a new Ford Kuga Vignale Diesel Estate (2016 on) on 25/06/2018
Overall: 8 / 10
Cleanliness Comments
Excellent inside, showing signs of a 350 mile drive outside (insects, road spray etc.)
Dealer Service Comments
After sending the wrong finance forms, the dealer wouldn't accept scanned forms for the correct ones and then didn't confirm receipt as promised until prompted.
Overall Comments
Would have preferred transporter delivery rather than the car being driven from the dealership but I understand that this isn't always possible.
Improvements
Maybe a wash after driving 350 miles. ????
Honda Jazz
Helen
22/06/2018
22/06/2018
10 / 10
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Helen of DURHAM, who had a new Honda Jazz Hatchback (2020 - 2023) on 22/06/2018
Overall: 10 / 10
Delivery Person Comments
VERY PLEASANT DELIVERY DRIVER - WILLING TO ANSWER QUESTIONS ON THE VEHICLE.
Overall Comments
VERY PLEASANT DELIVERY DRIVER. CAR IMMACULATE.
Improvements
NOTHING - VERY VERY GOOD SERVICE
Citroen C3 (2018-20)
Erin
21/06/2018
21/06/2018
4 / 10
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Erin of CARDIFF, who had a new Citroen C3 Hatchback Special Edition (2018 - 2020) on 21/06/2018
Overall: 4 / 10
Overall Comments
I was not given an estimated delivery time and it turned up at 8pm in the night. The car was also not cleaned and had stains all over it.
Improvements
Cleaned the car and given an estimated delivery time
Ford Focus (2014-18)
Steph
22/06/2018
22/06/2018
8 / 10
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Steph of Gateshead, who had a new Ford Focus Hatchback (2014 - 2018) on 22/06/2018
Overall: 8 / 10
Delivery Punctuality Comments
Later than advised but he called to explain
Overall Punctuality Comments
Later than advised but he called to explain
Overall Comments
Delivery was later than advised but he rang me to advise which I appreciated
Renault Captur (2020-2024) (2019-24)
Tracey
18/06/2018
18/06/2018
8 / 10
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Tracey of Stafford, who had a new Renault Captur Hatchback (2019 - 2024) on 18/06/2018
Overall: 8 / 10
Skoda Karoq Estate
Roppa
21/06/2018
21/06/2018
10 / 10
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Roppa of Chester Le Street, who had a new Skoda Karoq Estate (2017 - 2021) on 21/06/2018
Overall: 10 / 10
Delivery Person Comments
Very pleasant, introduced himself. Presented very smart and professional.
Delivery Punctuality Comments
At 9 am driver informed me 30 minutes or so, pending the local car wash and arrived at 9.35am. Brilliant.
Overall Punctuality Comments
At 9 am driver informed me 30 minutes or so, pending the local car wash and arrived at 9.35am. Brilliant.
Cleanliness Comments
Well valeted, very clean with not one adverse piece of debris, even on the drivers carpets.
Damage Comments
Encouraged by driver to do a a very thorough exam, nothing at all to report or comment on.
Overall Comments
Delivery was excellent, slow and careful and presented thoughtfully. The handover was thorough with the car well explained including the infotainment aspect and connection to mobile phone which proved successfull.
Delivery Communication Comments
I have been kept well advised by Lings and the delivery firm and I’m very happy with both.
Missing Comments
The driver completed the delivery form on hand tablet with me alongside checking. He did ask if I wished an emailed copy which I declined because there was nothing at all of concern that I could bring up later.
Improvements
None, faultless
Ford Focus (2014-18)
David
20/06/2018
20/06/2018
8 / 10
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David of Leeds, who had a new Ford Focus Hatchback (2014 - 2018) on 20/06/2018
Overall: 8 / 10
Overall Comments
Driver phoned to confirm delivery time and again when close to my place.
Delivery Communication Comments
Apart from the mix up where it was booked for Monday, I took the day off, then they changed it to Wednesday. But the free tank of fuel by way of compensation made up for it...
Volkswagen Golf Mk7
Alex
20/06/2018
20/06/2018
10 / 10
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Alex of Crumlin, who had a new VW Golf Hatchback (2017 - 2020) on 20/06/2018
Overall: 10 / 10
BMW 2 Series Coupe
Sandip
20/06/2018
20/06/2018
10 / 10
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Sandip of Bordon, who had a new BMW 2 Series Coupe (2017 - 2020) on 20/06/2018
Overall: 10 / 10
Improvements
Everything went smooth thanks
Volvo XC60 Estate
Dev
19/06/2018
19/06/2018
10 / 10
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Dev of Leicester, who had a new Volvo XC60 Diesel Estate (2017 on) on 19/06/2018
Overall: 10 / 10
Mazda CX-5 (2020-21)
Tony
18/06/2018
18/06/2018
8 / 10
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Tony of Mirfield, who had a new Mazda CX-5 Estate Special Editions (2020 - 2021) on 18/06/2018
Overall: 8 / 10
Delivery Person Comments
Nice Chap
Delivery Punctuality Comments
Nice and early, very punctual.
Overall Punctuality Comments
Nice and early, very punctual.
Cleanliness Comments
It was clean and tidy, it has just been driven up the motorway so there was a little bit of dirt but nothing to worry about.
Damage Comments
As new.
Dealer Service Comments
Didn't meet the dealer just the delivery dude.
Overall Comments
Good communications was contacted by the delivery chap (Fraser) 2 days beforehand and he turned up exactly when he said he would.
Delivery Communication Comments
Really good communications, very human despite the fact you are web-based.
Improvements
Actually... nothing, this is the first time I've leased a car and its been a really painless experience, its been a real bonus for me not to have to deal with car dealers (i don't like them much). You and everybody I dealt with treated me like an adult and didn't make any promises you couldn't keep, your prices were fair (i did look around) and transparent, I really appreciate that. Lings cars is fantastic i will be happy to recommend you and be looking to do business with you again in 3 years. Please don't change a thing you guys are awesome. Thanks, Tony
Honda CR-V Estate (2015 on) (2015-18)
Tracy
18/06/2018
18/06/2018
8 / 10
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Tracy of Wakefield, who had a new Honda CR-V Diesel Estate (2015 - 2018) on 18/06/2018
Overall: 8 / 10
Improvements
Time slot
Am or pm
Ford Fiesta
Alison
19/06/2018
19/06/2018
8 / 10
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Alison of Northampton, who had a new Ford Fiesta Hatchback on 19/06/2018
Overall: 8 / 10
Cleanliness Comments
Externally great, internally not so happy.
Dealer Service Comments
I'm guessing my car has been used as a demonstrator because it's done 40 miles more than the distance from the dealership to my place? And the radio was programmed with all the dealer's local radio stations.
Delivery Communication Comments
It would be better if you gave the dealer a mobile number to contact. The delivery driver called our landline and left a message but we didn't pick it up until after the car was delivered.
Improvements
Nothing really
Land Rover RR Evoque (2015 on) (2015-18)
Colin
18/06/2018
18/06/2018
10 / 10
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Colin of Ayot St Lawrence, who had a new Land Rover Range Rover Evoque Diesel Hatchback (2015 - 2018) on 18/06/2018
Overall: 10 / 10
Delivery Person Comments
Nice chatty man, very polite and efficient.
Delivery Punctuality Comments
The delivery driver text on Friday to confirm he would be delivering on Monday and estimated lunchtime delivery - he was on time.
Overall Punctuality Comments
The delivery driver text on Friday to confirm he would be delivering on Monday and estimated lunchtime delivery - he was on time.
Cleanliness Comments
He had arranged a hand car wash and whilst the car was clean in the main there were some water marks on it, but nothing too serious
Dealer Service Comments
Didn't have a lot of contact with the Dealer - but the delivery driver was very efficient and kept me advised
Overall Comments
communication with the delivery driver were good and he arrived at his estimated time
Missing Comments
I noticed that there wasn't a service book, but contacted Ling and you very quickly confirmed via the Dealer that servicing is all recorded electronically
Improvements
Nothing really - maybe a better car wash but that would be being very picky really! Overall very happy with the service and in particular Ling Cars who I have to say have answered my questions and kept me informed all the way through - really good service and will thoroughly recommend.
Audi A5 Sportback (2020-24)
Mark
17/06/2018
17/06/2018
10 / 10
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Mark of Stockport, who had a new Audi A5 Sportback (2020 - 2024) on 17/06/2018
Overall: 10 / 10
Missing Comments
V5C and Log Book
Improvements
none
Nissan Qashqai (2017-20)
Elle
15/06/2018
15/06/2018
10 / 10
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Elle of Stanley, who had a new Nissan Qashqai Diesel Hatchback (2017 - 2020) on 15/06/2018
Overall: 10 / 10
Land Rover Discovery Sport Station Wagon
Duncan
06/06/2018
06/06/2018
8 / 10
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Duncan of Grantham, who had a new Land Rover Discovery Sport Diesel Sw (2015 on) on 06/06/2018
Overall: 8 / 10
Cleanliness Comments
Despite sitting in delivery yard for extra 2 days - my choice - still very clean / dust free
Improvements
Nothing
Volkswagen Tiguan Estate
Andrew
15/06/2018
15/06/2018
8 / 10
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Andrew of Stratford On Avon, who had a new VW Tiguan Diesel Estate (2016 on) on 15/06/2018
Overall: 8 / 10
Missing Comments
I was supplied with an Apple USB cable, but thought I had ordered an Android one, although I may be mistaken.
Nissan Qashqai (2017-21)
Alan
11/06/2018
11/06/2018
10 / 10
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Alan of Armadale, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 11/06/2018
Overall: 10 / 10
Audi A6 Saloon (2014 on) (2014-18)
Kevin
14/06/2018
14/06/2018
8 / 10
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Kevin of Poulton Le Fylde, who had a new Audi A6 Saloon (2014 - 2018) on 14/06/2018
Overall: 8 / 10
Dealer Service Comments
The wrong kit ordered for the car. Also the fact they wanted paper copies of documents where all others now working electronic
Improvements
Dancing girls and some fireworks would have been nice but not essential. Otherwise nothing else
Citroen C3 (2018-20)
James
13/06/2018
13/06/2018
8 / 10
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James of Dorking, who had a new Citroen C3 Hatchback Special Edition (2018 - 2020) on 13/06/2018
Overall: 8 / 10
Delivery Person Comments
Very nice and polite chap
Citroen C4 Cactus
Hayley
11/06/2018
11/06/2018
8 / 10
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Hayley of Dunstable , who had a new Citroen C4 Cactus Hatchback Special Editions (2018 on) on 11/06/2018
Overall: 8 / 10
Delivery Person Comments
Nice guy
Delivery Punctuality Comments
Yes and they called in advance
Overall Punctuality Comments
Yes and they called in advance
Damage Comments
All in good condition
Overall Comments
Very good - friendly and helpful guy
Mini Convertible
Linda
13/06/2018
13/06/2018
10 / 10
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Linda of Dorchester, who had a new Mini Convertible (2016 - 2021) on 13/06/2018
Overall: 10 / 10
Mazda CX-5
Tracey
14/12/2017
14/12/2017
10 / 10
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Tracey of Winsford, who had a new Mazda CX-5 Diesel Estate (2017 on) on 14/12/2017
Overall: 10 / 10
Delivery Person Comments
He didn't smell ????
Damage Comments
It was 100%perfect !
Overall Comments
Very good , they gave a time an arrived just before it !
Improvements
Absolutely nothing!
Mazda CX-5
Tracey
14/12/2017
14/12/2017
10 / 10
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Tracey of Winsford, who had a new Mazda CX-5 Diesel Estate (2017 on) on 14/12/2017
Overall: 10 / 10
Delivery Person Comments
He didn't smell ????
Damage Comments
It was 100%perfect !
Overall Comments
Very good , they gave a time an arrived just before it !
Improvements
Absolutely nothing!
Kia Sportage Estate (2016-18)
Gary
02/06/2018
02/06/2018
4 / 10
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Gary of ANDOVER, who had a new Kia Sportage Diesel Estate (2016 - 2018) on 02/06/2018
Overall: 4 / 10
Delivery Person Comments
N/A
Delivery Punctuality Comments
N/A
Overall Punctuality Comments
N/A
Cleanliness Comments
Brand new vehicle.
Dealer Service Comments
Arrived at the dealership in Lincoln expecting to meet the sales manager. He did not appear and I was left to deal with a junior who was unable to give me any satisfactory answers to my questions.
Overall Comments
The vehicle did not get delivered on the expected day and I ended up travelling 176mile via train to collect it from Lincoln.
Missing Comments
The tow bar was not fitted and the was no dealership stamp in the warranty book.
Improvements
Deliverd on time.
Audi A5 Sportback (2020-24)
Cranny
08/06/2018
08/06/2018
10 / 10
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Cranny of Penarth, who had a new Audi A5 Sportback (2020 - 2024) on 08/06/2018
Overall: 10 / 10
Kia Sportage Estate (2016-18)
Jacqui
13/06/2018
13/06/2018
8 / 10
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Jacqui of Tonbridge, who had a new Kia Sportage Estate (2016 - 2018) on 13/06/2018
Overall: 8 / 10
Skoda Superb Estate
Milby
25/05/2018
25/05/2018
8 / 10
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Milby of South Shields, who had a new Skoda Superb Estate (2015 - 2019) on 25/05/2018
Overall: 8 / 10
Jaguar XF Estate
Blueboy
12/06/2018
12/06/2018
8 / 10
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Blueboy of Gerrards Cross, who had a new Jaguar XF Diesel Sportbrake (2017 on) on 12/06/2018
Overall: 8 / 10
Delivery Person Comments
Courteous gentleman
Delivery Punctuality Comments
The issue with the insurance meant he delivered 2nd drop, not his fault
Overall Punctuality Comments
The issue with the insurance meant he delivered 2nd drop, not his fault
Damage Comments
Posted picture
Overall Comments
Very happy
Nissan Qashqai (2017-21)
Scott
11/06/2018
11/06/2018
6 / 10
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Scott of , who had a new Nissan Qashqai Hatchback (2017 - 2021) on 11/06/2018
Overall: 6 / 10
Delivery Punctuality Comments
I had a call in the morning and the time he came was quite accurate
Overall Punctuality Comments
I had a call in the morning and the time he came was quite accurate
Cleanliness Comments
Car was clean and valeted on the inside but dirty on the outside it didn't feel 'new'
Dealer Service Comments
I
Missing Comments
delivery form was only emailed after the guy had left - although information was correct
Improvements
Clean vehicle on the outside, handover documentation I could go through with they guy while he was there not just emailed after.
Volkswagen Golf
Denise
12/06/2018
12/06/2018
10 / 10
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Denise of Glasgow, who had a new VW Golf Diesel Hatchback (2017 on) on 12/06/2018
Overall: 10 / 10
Delivery Person Comments
Very pleasant, contacted me several times when en route to update his arrival time, took time to explain everything about car.
Delivery Punctuality Comments
Arrived when he said he would.
Overall Punctuality Comments
Arrived when he said he would.
Cleanliness Comments
No problems
Ford Ecosport
Thomas
08/06/2018
08/06/2018
8 / 10
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Thomas of High Wycombe, who had a new Ford Ecosport Hatchback (2018 - 2020) on 08/06/2018
Overall: 8 / 10
Jaguar F-Type Coupe (2020-24)
John
08/06/2018
08/06/2018
8 / 10
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John of Northampton, who had a new Jaguar F-Type Coupe Special Editions (2020 - 2024) on 08/06/2018
Overall: 8 / 10
Delivery Person Comments
He was very friendly
Cleanliness Comments
Could have been a little cleaner
Overall Comments
Driver called ahead to tell us the car was arriving in the morning. Car was tidy but had 148 miles on the clock
Improvements
Less miles on the clock
Skoda Octavia Estate
Gary
30/04/2018
30/04/2018
6 / 10
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Gary of Reading, who had a new Skoda Octavia Diesel Estate (2017 on) on 30/04/2018
Overall: 6 / 10
Delivery Person Comments
No problems at all. He was a nice guy and very knowledgeable about the car.
Delivery Punctuality Comments
As per my previous comments.
Overall Punctuality Comments
As per my previous comments.
Cleanliness Comments
Was cleaned just before drop off, but due to wet roads, the car had some dirt over it still from the last part of the delivery drive from the washing point to my work location.
Damage Comments
All good on this front.
Dealer Service Comments
Did not really have much contact with them. They delivered late, when they promised differently, so it's very poor service I'm afraid!
Overall Comments
The car delivery was promised in the morning, but did not happen until late afternoon and made me late for returning home to the family. It also conflicted with work meetings that I had rearranged away from the morning, and although the delivery guy was apologetic, and he had phoned to say he would be late earlier in the morning, but it was still pretty poor service.
Delivery Communication Comments
Very good with you and the dealer. It was just the lateness when it was promised in the morning that spoilt the whole process.
Improvements
Delivery time as promised should be the standard to aim to achieve every time!
Seat Leon (2018-19)
Paul
07/06/2018
07/06/2018
10 / 10
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Paul of Peterborough, who had a new Seat Leon Hatchback Special Edition (2018 - 2019) on 07/06/2018
Overall: 10 / 10
Delivery Person Comments
As above.
Damage Comments
Light Scratch Left Side Rear Bumper has been recoreded on JCT600 New Vehicle Acceptance Sheet.
Overall Comments
David was very thorough and found light scratch on bumper which we recorded overall very Customer focussed he is great Ambassador for JCT600.
Improvements
Nothing
Seat Arona
Kamil
19/02/2018
19/02/2018
10 / 10
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Kamil of Northwich, who had a new Seat Arona Hatchback (2017 - 2021) on 19/02/2018
Overall: 10 / 10
Kia Sportage Estate (2016-18)
Brian
08/12/2017
08/12/2017
10 / 10
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Brian of Chappel, who had a new Kia Sportage Estate (2016 - 2018) on 08/12/2017
Overall: 10 / 10
Improvements
Not a lot really all aspects of this transaction was spot on,briliant
Skoda Karoq Estate
Neil
07/06/2018
07/06/2018
8 / 10
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Neil of Lutterworth, who had a new Skoda Karoq Estate (2017 - 2021) on 07/06/2018
Overall: 8 / 10
Delivery Person Comments
Company were using a new tablet-based system for the delivery but he'd obviously had zero training on using it. Can't blame him for that though
Dealer Service Comments
Delivery time from first order was a bit long
Volvo V90 Estate
Carol
07/06/2018
07/06/2018
10 / 10
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Carol of Southampton, who had a new Volvo V90 Diesel Estate (2016 on) on 07/06/2018
Overall: 10 / 10
Land Rover RR Sport Estate
Shaun
06/06/2018
06/06/2018
10 / 10
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Shaun of Wakefield, who had a new Land Rover Range Rover Sport Diesel Estate (2018 on) on 06/06/2018
Overall: 10 / 10
Volkswagen Golf Mk7
Chris
06/06/2018
06/06/2018
10 / 10
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Chris of Blyth, who had a new VW Golf Hatchback (2017 - 2020) on 06/06/2018
Overall: 10 / 10
Ford Focus (2014-18)
Matthew
06/06/2018
06/06/2018
8 / 10
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Matthew of Great Yarmouth, who had a new Ford Focus Hatchback (2014 - 2018) on 06/06/2018
Overall: 8 / 10
Dealer Service Comments
Was only disappointed that the damage to windscreen was only spotted a couple of days before the intended delivery date. However the repair and delivery did not take too long.
Overall Comments
The actual delivery on the day was excellent (the change of day was a bit of a pain but that's another issue)
Improvements
Nothing - am very happy that you advised and paid for hire car while the delivery was delayed.
Volkswagen Golf Mk7
Jules
05/06/2018
05/06/2018
10 / 10
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Jules of Rotherham, who had a new VW Golf Hatchback (2017 - 2020) on 05/06/2018
Overall: 10 / 10
Delivery Person Comments
Tracy was lovely, very thorough in her demo.
Delivery Punctuality Comments
Spot on
Overall Punctuality Comments
Spot on
Cleanliness Comments
Fab condition, just as expected
Overall Comments
The lady rang me to let me know when she was going to arrive and that she was driving my new gorgeous golf which made me more excited
Missing Comments
need to check on delivery form, might be in glove compartment
Kia Sportage Estate (2016-18)
Fran
06/06/2018
06/06/2018
8 / 10
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Fran of Manchester, who had a new Kia Sportage Diesel Estate (2016 - 2018) on 06/06/2018
Overall: 8 / 10
Dealer Service Comments
incorrect information provided to fill in form which lead to numerous attempts to get private plate added to car this resulted in delay in car and still no closer to getting private plate on the car on top of that they lost and delayed forms sending to and from
Missing Comments
There was no matts in the car not sure if they were meant to be in the car my previous lease had matts so not sure if missing or optional looks like they got left out during valet
Improvements
delivery process was spot on to be fair nothing needs to be changed
Audi A6 Saloon (2014 on) (2014-18)
John
05/06/2018
05/06/2018
8 / 10
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John of Hornchurch, who had a new Audi A6 Saloon (2014 - 2018) on 05/06/2018
Overall: 8 / 10
Delivery Person Comments
A very nice person who described the controls and equipment well
Delivery Punctuality Comments
Yes with a telephone call 1 hour before arrival
Overall Punctuality Comments
Yes with a telephone call 1 hour before arrival
Cleanliness Comments
Car was slightly soiled on the sills but the delivery driver said he had encountered some rain on the journey.
Missing Comments
I was told there is no Warranty book as all records about servicing etc is held on Computer
Improvements
Earlier advice of potential delivery date would have been helpful so that I could have coordinated removal of old vehicle with arrival of new. Coordination proved difficult as the od car has to be serviced and MOT'd whilst I was keen to receive and understandably you and the dealer were keen to deliver. Coordination would have saved considerable money on Insurance cover and time talking with Insurance Company, I will learn from this.
Honda CR-V Estate (2015 on) (2015-18)
Rich
05/06/2018
05/06/2018
8 / 10
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Rich of SCARBOROUGH, who had a new Honda CR-V Diesel Estate (2015 - 2018) on 05/06/2018
Overall: 8 / 10
Cleanliness Comments
Delivery dirt. Minimal
Kia Sportage Estate (2016-18)
Gary
04/06/2018
04/06/2018
8 / 10
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Gary of Llanelli, who had a new Kia Sportage Diesel Estate (2016 - 2018) on 04/06/2018
Overall: 8 / 10
Delivery Person Comments
Very good
Delivery Punctuality Comments
Average
Overall Punctuality Comments
Average
Cleanliness Comments
Very good
Damage Comments
No
Overall Comments
Very good
Skoda Octavia (2017-20)
Phil
31/05/2018
31/05/2018
8 / 10
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Phil of Consett, who had a new Skoda Octavia Hatchback (2017 - 2020) on 31/05/2018
Overall: 8 / 10
Missing Comments
The car didn’t have a replacement tyre
Nissan Qashqai (2017-21)
Ross
01/06/2018
01/06/2018
8 / 10
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Ross of Motherwell, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 01/06/2018
Overall: 8 / 10
Cleanliness Comments
Few bugs on the windscreen but that’s to be expected
Sticky mark on the inside of the windscreen, maybe from satnav
Dealer Service Comments
Not had much contact but all good
Improvements
An estimated delivery time day before delivery would be helpful
Skoda Octavia Estate (2017-20)
Daniel
25/05/2018
25/05/2018
10 / 10
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Daniel of Blackwood, who had a new Skoda Octavia Estate (2017 - 2020) on 25/05/2018
Overall: 10 / 10
Delivery Person Comments
Really friendly guy. Was extremely patient with me while I was looking over the car in torrential rain
Delivery Punctuality Comments
As and when requested
Overall Punctuality Comments
As and when requested
Cleanliness Comments
Brand new smell and look as expected
Overall Comments
Delivered as and when requested . No hassle and a friendly face.
Volvo V90 Estate
Lee
31/05/2018
31/05/2018
8 / 10
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Lee of Warrington, who had a new Volvo V90 Diesel Estate (2016 on) on 31/05/2018
Overall: 8 / 10
Delivery Person Comments
She was lovely smelling and frighfuly friendly.
Delivery Punctuality Comments
Most punctual indeed - arguably 24 hours ahead of schedule!
Overall Punctuality Comments
Most punctual indeed - arguably 24 hours ahead of schedule!
Cleanliness Comments
Car was, and is , lovely. It had been jet washed before it arrived with me.
Damage Comments
None.
Dealer Service Comments
Not qualified to say - never had any interaction with the dealer.
Overall Comments
Very good
Delivery Communication Comments
Very Good indded!
Missing Comments
A spare Swede in the boot to do my bidding as required, although that may have been an optional extra!
Improvements
Provided teh car for free? That would have been substantially better for me!!!
Volkswagen Golf Estate (2020 - 2023)
Danny
31/05/2018
31/05/2018
8 / 10
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Danny of Falkirk, who had a new VW Golf Estate (2020 - 2023) on 31/05/2018
Overall: 8 / 10
Delivery Person Comments
Very helpful. Took care to explain properly the new features on the car and was very professional. Also achieved 46mpg on the 321 mile journey so obviously drove the car gently
Delivery Punctuality Comments
Called me 2 hours beforehand with an estimated arrival time. Was spot on
Overall Punctuality Comments
Called me 2 hours beforehand with an estimated arrival time. Was spot on
Cleanliness Comments
Unfortunately a bit dirty from the drive but not much can be done about that.
Improvements
Would have been nice if it was on a truck instead of being driven up but I understand this keeps costs down
Audi TT Coupe (2014 on) (2014-18)
31/05/2018
31/05/2018
10 / 10
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of , who had a new Audi TT Coupe (2014 - 2018) on 31/05/2018
Overall: 10 / 10
Delivery Person Comments
Michael was great spent time with me going through every... really lovely guy didn’t rush me
Delivery Punctuality Comments
Kept me updated on times
Overall Punctuality Comments
Kept me updated on times
Overall Comments
S
Missing Comments
No spare wheel but said not supplied now
Improvements
N/a
Audi A5 Sportback (2020-24)
Paul
31/05/2018
31/05/2018
10 / 10
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Paul of Heriot, who had a new Audi A5 Sportback (2020 - 2024) on 31/05/2018
Overall: 10 / 10
Delivery Person Comments
As above, couldn't ask for better
Delivery Punctuality Comments
Within a few minutes of estimated arrival time (not bad for a 100 mile+ drive)
Overall Punctuality Comments
Within a few minutes of estimated arrival time (not bad for a 100 mile+ drive)
Cleanliness Comments
A few dead bugs on the windscreen after its drive from Newcastle :) - but overall very good
Damage Comments
Had a good look over it before signing for delivery, couldn't see anything
Overall Comments
All good, friendly guy delivered the car at lunchtime on the day specified - he called me before he left and took time to give me a tour of the car, pointing out stuff (like where audi have hidden the window washer fill cap :) ), helped get the phone connected etc - not rushed at all.
Improvements
No issues at all
Hyundai Tucson Estate (2015-18)
Al
30/05/2018
30/05/2018
8 / 10
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Al of Erskine, who had a new Hyundai Tucson Estate (2015 - 2018) on 30/05/2018
Overall: 8 / 10
Delivery Person Comments
A very nice man
Delivery Punctuality Comments
Arrived when he said he would
Overall Punctuality Comments
Arrived when he said he would
Cleanliness Comments
a few squashed flies on the bonnet but clean everywhere else
Damage Comments
no damage
Overall Comments
Car arrived early in the morning so I had the full day to enjoy my new car
Improvements
nothing
Citroen C3 Aircross
Ian
29/05/2018
29/05/2018
8 / 10
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Ian of Stockport, who had a new Citroen C3 Aircross Special Edition (2018 - 2021) on 29/05/2018
Overall: 8 / 10
Delivery Person Comments
Nice cultured South African gent
Delivery Punctuality Comments
Keot informed accurately
Overall Punctuality Comments
Keot informed accurately
Cleanliness Comments
Outside not washed but due to my mistake on address and tie implication
Overall Comments
I'd made a mistake on the deliver address and they accommodated me well.
Missing Comments
Aerial not found....yet, but will search on Friday
Improvements
Earlier idea of time in day eg not til after 12 as coming from Gloucester rather than just the hour away call (more to make sure I'm there)
Kia Sportage Estate (2016-18)
Al
29/05/2018
29/05/2018
8 / 10
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Al of Sheffield, who had a new Kia Sportage Estate (2016 - 2018) on 29/05/2018
Overall: 8 / 10
Cleanliness Comments
Apart from the smell of cigarettes
Damage Comments
The keys looked liked they’d been dropped and were scratched
Dealer Service Comments
No contact at all
Overall Comments
Good
Delivery Communication Comments
Communication from you fantastic no contact at all from dealer
Missing Comments
Locking wheel nut and car manual
Improvements
More delivery time communication
BMW 5 Series Saloon
29/05/2018
29/05/2018
8 / 10
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of , who had a new BMW 5 Series Saloon (2020 - 2023) on 29/05/2018
Overall: 8 / 10
Delivery Person Comments
Very friendly guy, no hassle to hurry, even stopped for a quick chat and coffee. Took great care, checked toolkit, etc, was there without me even prompting. Excellent :)
Delivery Punctuality Comments
Was expecting car mid afternoon but he was here just after 9am! Amazingly quick!
Overall Punctuality Comments
Was expecting car mid afternoon but he was here just after 9am! Amazingly quick!
Cleanliness Comments
As above, some polish still not removed, but very clean and spotless inside.
Dealer Service Comments
Not entirely sure, but they specced car incorrectly initially. I expect no more from a car dealer. They're obviously new at this.... sigh
Overall Comments
Car was very clean, there was some evidence of wax/polish that hadn't been fully polished out but the delivery dude said they tended to prep them in a dimly-lit warehouse so it's understandable! To be honest, I was expecting a dirty car having been driven up from Norfolk so I was overjoyed with the condition :)
Delivery Communication Comments
Only let down is I had to chase LingsCars for delivery confirmation (from the dealer) and they in turn had to chase dealer. But overall, this is a tiny blip in an otherwise flawless process so no complaints from me. Customer has to take SOME responsibility sometimes, that's fair :)
Missing Comments
I asked for a free BMW mug. Luckily I have a Ling mug on the way which is bound to be better quality anyway.
Improvements
Free BMW mug, otherwise, nothing.
Volvo V90 Estate
Peter
25/05/2018
25/05/2018
10 / 10
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Peter of Southport, who had a new Volvo V90 Estate (2020 on) on 25/05/2018
Overall: 10 / 10
Delivery Person Comments
Very pleasant chap (Stu) very helpful. Gave a full demo of the bells and whistles. He did not smell at all, even after the long journey!
Delivery Punctuality Comments
Arrived early outside the house and left it until a respectable time to ring to say 'I'm Here!!'
Overall Punctuality Comments
Arrived early outside the house and left it until a respectable time to ring to say 'I'm Here!!'
Cleanliness Comments
He spent much time cleaning the squatted flies off
Dealer Service Comments
Didn't have anything to do with Arthur
Improvements
Nothing, a good job all round
Renault Captur (2020-2024) (2019-24)
Steve
15/05/2018
15/05/2018
10 / 10
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Steve of Tiptree, who had a new Renault Captur Hatchback (2019 - 2024) on 15/05/2018
Overall: 10 / 10
Delivery Person Comments
He was a smashing chap
Seat Arona
Maz
23/05/2018
23/05/2018
10 / 10
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Maz of Uphall, who had a new Seat Arona Hatchback (2017 - 2021) on 23/05/2018
Overall: 10 / 10
Delivery Person Comments
An extremely nice gentleman, ex referee, with same knee issue as I have hence the automatic choice. He was very thorough on handover a lovely man ????????
Delivery Punctuality Comments
Very attentive with texts for delivery ????????
Overall Punctuality Comments
Very attentive with texts for delivery ????????
Missing Comments
Spare wheel annotated on delivery not there
Improvements
Nothing as 304 miles delivery mileage is carried on
Renault Captur (2020-2024) (2019-24)
Elaine
23/05/2018
23/05/2018
6 / 10
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Elaine of Gayton, who had a new Renault Captur Hatchback (2019 - 2024) on 23/05/2018
Overall: 6 / 10
Delivery Person Comments
Sorry to say this but the person had an odour and he asked me to take him to the vas stop we are very rural so I had to call him a taxi and then drop him off at the pick up point
Delivery Punctuality Comments
He got lost
Overall Punctuality Comments
He got lost
Cleanliness Comments
Very good
Dealer Service Comments
None
Overall Comments
Good however despite being given explicit instructions still got lost
Delivery Communication Comments
Lungs were great the Dealer not
Missing Comments
Warranty breakdown cover there should be a standard 12 months but nothing given and service book although it may be stored in the key card
Improvements
Lings were great however nothing from the Dealer and no details on breakdown
BMW 1 Series
Kim
23/05/2018
23/05/2018
6 / 10
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Kim of Pontefract, who had a new BMW 1 Series Hatchback Special Edition (2017 on) on 23/05/2018
Overall: 6 / 10
Delivery Person Comments
Offered a free valet as he delivered by car by driving it.
Delivery Punctuality Comments
Was an hour late to what was sent in the text message arrived at 5pm. Rather than between 3 and 4.
Overall Punctuality Comments
Was an hour late to what was sent in the text message arrived at 5pm. Rather than between 3 and 4.
Overall Comments
Delicery date could have been adhered to better by the delivery company.
Improvements
Nothing. Was more to do with the dealer.
Audi A5 Sportback (2020-24)
Leanne
20/05/2018
20/05/2018
10 / 10
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Leanne of Leeds, who had a new Audi A5 Sportback (2020 - 2024) on 20/05/2018
Overall: 10 / 10
Delivery Person Comments
Very polite and friendly
Ford S-Max Estate
Jon
22/05/2018
22/05/2018
10 / 10
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Jon of Bookham, who had a new Ford S-Max Diesel Estate (2015 on) on 22/05/2018
Overall: 10 / 10
Delivery Person Comments
On time and called in advance, friendly, handled issue very well.
Missing Comments
Wrong reg plate!
Audi A5 Sportback (2020-24)
Skidders
19/05/2018
19/05/2018
8 / 10
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Skidders of Tonbridge, who had a new Audi A5 Sportback (2020 - 2024) on 19/05/2018
Overall: 8 / 10
Improvements
One comment, the car was delivered from Tyneside which was 351 miles away and consequently there were dead insects over the bonnet which at first looked like scratches but I suppose if you are driving on motorways at motorway speeds you are going to get the odd insect.
Renault Captur (2020-2024) (2019-24)
Jeff
17/05/2018
17/05/2018
8 / 10
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Jeff of Solihull, who had a new Renault Captur Hatchback (2019 - 2024) on 17/05/2018
Overall: 8 / 10
Mercedes GLA Class
Chris
18/05/2018
18/05/2018
8 / 10
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Chris of Edinburgh, who had a new Mercedes GLA Class Diesel Hatchback (2017 on) on 18/05/2018
Overall: 8 / 10
Cleanliness Comments
fine, he washed it after the drive up
Overall Comments
Friendly driver, let me know in advance when arriving.
Audi A5 Coupe (2016-20)
Dave
17/05/2018
17/05/2018
8 / 10
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Dave of Sheffield , who had a new Audi A5 Diesel Coupe (2016 - 2020) on 17/05/2018
Overall: 8 / 10
Cleanliness Comments
Had dead insects from driving on the motorway.
Overall Comments
Would have preferred if the car was delivered on a truck so it would of had 0 miles on the clock and no dirt at all.
Improvements
Just delivered on a truck.
Seat Ateca Estate
Mel
17/05/2018
17/05/2018
8 / 10
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Mel of Coventry, who had a new Seat Ateca Estate (2020 - 2023) on 17/05/2018
Overall: 8 / 10
Delivery Person Comments
Very friendly, discussed car and how it works..
Delivery Punctuality Comments
Brilliant.. car arrived st 9.20 am ..
Overall Punctuality Comments
Brilliant.. car arrived st 9.20 am ..
Cleanliness Comments
Car was immaculate inside.. and very clean on the outside...
Damage Comments
No , none.
Overall Comments
Man was very helpful... and friendly.. answered any questions that I asked.
Delivery Communication Comments
Fab, you have always kept me updated through the whole process.
Improvements
Nothing.
Volkswagen Golf Mk7
Rachel
16/05/2018
16/05/2018
8 / 10
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Rachel of Marlow, who had a new VW Golf Hatchback (2017 - 2020) on 16/05/2018
Overall: 8 / 10
Delivery Person Comments
He was a very nice, friendly person.
Delivery Punctuality Comments
Driver kept me updated through the day on his ETA and arrived on time.
Overall Punctuality Comments
Driver kept me updated through the day on his ETA and arrived on time.
Cleanliness Comments
Th driver had given it a wash and dry before he delivered it to me. Interior was very clean too.
Overall Comments
It was quite a quick handover but there wasn’t much to go over as my new car was very similar to my old car.
Missing Comments
Apart from above warranty book/delivery form all is present.
Improvements
Providing the warranty book/delivery note - I didn’t know I was meant to have these!
Skoda Octavia (2017-20)
Neil
10/05/2018
10/05/2018
6 / 10
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Neil of Ashington, who had a new Skoda Octavia Hatchback (2017 - 2020) on 10/05/2018
Overall: 6 / 10
Cleanliness Comments
Thought it was dirty compared to previous new cars I have received.
Missing Comments
There is no service log in the pack so no idea of service intervals or any means of recording it when due. Also as I took out maintenance and service contract was expecting some info on that but nothing so have no contact details.
Improvements
Be useful to have a checklist of what is actually supposed to be in the car.
Volvo S60 Saloon (2013-18)
Peter
14/05/2018
14/05/2018
8 / 10
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Peter of Romsey, who had a new Volvo S60 Saloon (2013 - 2018) on 14/05/2018
Overall: 8 / 10
Missing Comments
Car was driven down from suppliers who were in Hull.
Seat Leon (2018-19)
Jack
14/05/2018
14/05/2018
8 / 10
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Jack of Newcastle Upon Tyne, who had a new Seat Leon Hatchback Special Edition (2018 - 2019) on 14/05/2018
Overall: 8 / 10
Improvements
Exterior could of been cleaner.
BMW 4 Series Coupe
Graeme
14/05/2018
14/05/2018
8 / 10
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Graeme of Blackheath, who had a new BMW 4 Series Coupe (2013 - 2020) on 14/05/2018
Overall: 8 / 10
Delivery Person Comments
Ronnie is a really friendly & reliable guy - he rang me the day before the delivery advising of the time, and then arrived bang on time.
Improvements
It was great, everything went like clockwork.
Nissan Qashqai (2017-21)
Alex
03/05/2018
03/05/2018
8 / 10
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Alex of London, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 03/05/2018
Overall: 8 / 10
Seat Arona
Will
11/05/2018
11/05/2018
8 / 10
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Will of London, who had a new Seat Arona Hatchback (2017 - 2021) on 11/05/2018
Overall: 8 / 10
Volvo XC40 Estate (2018-18)
Jackie
11/05/2018
11/05/2018
8 / 10
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Jackie of , who had a new Volvo XC40 Estate Special Editions (2018 - 2018) on 11/05/2018
Overall: 8 / 10
Dealer Service Comments
Didn’t even know who they are!
Missing Comments
Volvo dealer didn’t provide the PIN for interactive services. Had to chase local dealer, who sorted it, but said supplying dealer should have done it.
Improvements
Maybe connect us with the supplying dealer
Audi A4 Estate (2015 on) (2015-18)
Maureen
02/05/2018
02/05/2018
8 / 10
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Maureen of Whitley Bay, who had a new Audi A4 Diesel Avant (2015 - 2018) on 02/05/2018
Overall: 8 / 10
Delivery Person Comments
guy was pleasant & explained dash board equipment etc
Delivery Punctuality Comments
as previous on time
Overall Punctuality Comments
as previous on time
Cleanliness Comments
car was clean etc - but was raining when delivered - guy did offer to has car washed - no point due to rain
Overall Comments
delivery guy turned up at time estimated
Missing Comments
not aware anything being missing
Improvements
I have no issue with delivery process
Volkswagen Up (2016-23)
Theresa
10/05/2018
10/05/2018
10 / 10
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Theresa of Brecon, who had a new VW Up Hatchback (2016 - 2023) on 10/05/2018
Overall: 10 / 10
Improvements
It would have made whole process perfect if I'd had the ETA perhaps 24 hours before delivery. As it was, I was 'phoned by driver when he was about one hour away, which happened to be fine for me. But if I'd had to go out it would have presented a big problem.
Volkswagen Tiguan Estate
Paul
10/05/2018
10/05/2018
10 / 10
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Paul of Sacriston, who had a new VW Tiguan Diesel Estate (2016 on) on 10/05/2018
Overall: 10 / 10
Improvements
Nothing, everything was as expected and informed.
Seat Arona
Rick
10/05/2018
10/05/2018
10 / 10
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Rick of Flitwick, who had a new Seat Arona Hatchback (2017 - 2021) on 10/05/2018
Overall: 10 / 10
Nissan Qashqai (2017-21)
Tim
10/05/2018
10/05/2018
10 / 10
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Tim of Consett, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 10/05/2018
Overall: 10 / 10
Audi A4 Saloon (2017 on) (2017-18)
Scott
10/05/2018
10/05/2018
8 / 10
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Scott of Glasgow, who had a new Audi A4 Saloon Special Editions (2017 - 2018) on 10/05/2018
Overall: 8 / 10
Volvo S60 Saloon (2013-18)
Mahir
08/05/2018
08/05/2018
8 / 10
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Mahir of King's Lynn, who had a new Volvo S60 Saloon (2013 - 2018) on 08/05/2018
Overall: 8 / 10
Delivery Person Comments
Very kind and helpful.
Cleanliness Comments
The front end of the car was dirty.
Renault Captur (2020-2024) (2019-24)
Paul
09/05/2018
09/05/2018
6 / 10
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Paul of Bowburn, who had a new Renault Captur Hatchback (2019 - 2024) on 09/05/2018
Overall: 6 / 10
Cleanliness Comments
Not a huge issue as the car didn't smell but found some ash on the back seat and drivers side window. We know someone had been smoking as I later found a lighter down by the drivers seat.
Missing Comments
service book
Improvements
I know not your fault but delivery was about 5 weeks late
Volvo V40 (2012-19)
Andy
09/05/2018
09/05/2018
8 / 10
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Andy of Northallerton, who had a new Volvo V40 Hatchback (2012 - 2019) on 09/05/2018
Overall: 8 / 10
Delivery Person Comments
Top bloke had a good old chat.
Delivery Punctuality Comments
On the exact time he phoned to say he’d be there.
Overall Punctuality Comments
On the exact time he phoned to say he’d be there.
Overall Comments
Love my new car.
Improvements
On the service I received yesterday nothing bag needs improving, if anyone says otherwise they are far to fussy.
Seat Arona
Caroline
08/05/2018
08/05/2018
8 / 10
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Caroline of Huddersfield, who had a new Seat Arona Hatchback (2017 - 2021) on 08/05/2018
Overall: 8 / 10
Delivery Person Comments
Very friendly
Cleanliness Comments
Outside was dirty- had to go through car wash
Overall Comments
Fine, delivered on time and called to say what time he’d be there
Seat Leon (2018-19)
Neill
04/05/2018
04/05/2018
6 / 10
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Neill of Basingstoke, who had a new Seat Leon Hatchback Special Edition (2018 - 2019) on 04/05/2018
Overall: 6 / 10
Delivery Punctuality Comments
Car arrived before 8am,but we weren't told in advance what time the delivery would be, so we were nutty prepared
Overall Punctuality Comments
Car arrived before 8am,but we weren't told in advance what time the delivery would be, so we were nutty prepared
Cleanliness Comments
Car was pretty dirty when it succeed
Dealer Service Comments
No communication from the dealer
Delivery Communication Comments
No communication from the dealer
Improvements
Given a rough time and made sure the car was cleaned before delivery
Jeep Renegade (2015-18)
Rach
04/05/2018
04/05/2018
10 / 10
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Rach of Bridgend, who had a new Jeep Renegade Hatchback (2015 - 2018) on 04/05/2018
Overall: 10 / 10
Improvements
Absolutely nothing. Smooth from start to finish
Mercedes C Class Coupe (2015-18)
Kate
03/05/2018
03/05/2018
8 / 10
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Kate of Chippenham, who had a new Mercedes C Class Diesel Coupe (2015 - 2018) on 03/05/2018
Overall: 8 / 10
Overall Comments
The car was a day late because it wouldn't start but they did keep me well informed so it wasn't too muc of an issue
Skoda Octavia (2017-20)
Phil
03/05/2018
03/05/2018
8 / 10
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Phil of Bedlington, who had a new Skoda Octavia Hatchback (2017 - 2020) on 03/05/2018
Overall: 8 / 10
Overall Comments
Although I saw and signed a delivery form I was told I could not have a copy so I have no physical or digital copy of what was signed.
Nissan Qashqai (2017-20)
Ste
03/05/2018
03/05/2018
8 / 10
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Ste of Widnes, who had a new Nissan Qashqai Diesel Hatchback (2017 - 2020) on 03/05/2018
Overall: 8 / 10
Cleanliness Comments
Wheels look liked they were old and had mud splashes round the bottom of the car.
Improvements
Just to make sure the car looks like a new car when it's delivered.
Fiat 124 Spider Convertible (2016-18)
Hilary
03/05/2018
03/05/2018
8 / 10
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Hilary of BUNTINGFORD, who had a new Fiat 124 Spider Convertible on 03/05/2018
Overall: 8 / 10
Delivery Punctuality Comments
Didn't know what rough time. To know so would have been helpful. They did however deliver in the window (before 3pm) that I set.
Overall Punctuality Comments
Didn't know what rough time. To know so would have been helpful. They did however deliver in the window (before 3pm) that I set.
Damage Comments
Scratch on bonnet and water greening around hood that could have been cleaned - not an issue but had to be noted.
Dealer Service Comments
No contact so difficult to say
Improvements
Given me a 1 hr rough window or an ability to track driver
Peugeot 3008 (2020-24)
Lina
03/05/2018
03/05/2018
8 / 10
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Lina of Watford, who had a new Peugeot 3008 Estate (2020 - 2024) on 03/05/2018
Overall: 8 / 10
Improvements
Efficient, punctual and value for money service from Ling and team. Many thanks
Ford Focus (2014-18)
Martin
03/05/2018
03/05/2018
8 / 10
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Martin of London, who had a new Ford Focus Hatchback (2014 - 2018) on 03/05/2018
Overall: 8 / 10
Delivery Punctuality Comments
Arrived mid morning but did not get a call before delivery to let me know they were on the way as I requested.
Overall Punctuality Comments
Arrived mid morning but did not get a call before delivery to let me know they were on the way as I requested.
Cleanliness Comments
Spotless on outside and majority of inside but some small marks on dashboard. These were easy to wipe off though.
Overall Comments
Friendly driver and car in good condition. Some small marks on interior dash board but cleaned these off myself easily.
Delivery Communication Comments
Kept very up to date on delivery by ling website but the deliverer of the car did not call me on the day as I requested.
Improvements
Call from deliverer of car on the day of delivery to let me know they were on the way.
DS DS3
Nik
02/05/2018
02/05/2018
10 / 10
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Nik of Ringwood, who had a new DS DS3 Hatchback Special Edition (2016 - 2019) on 02/05/2018
Overall: 10 / 10
Missing Comments
I can see the handbook in the door. I assume the warranty book is there. Will let you know shortly if it isn't.
Improvements
The only issue was that I didn't know payment was due in advance and was told day before that I needed to pay that morning. Apart, from that, all was perfect
Skoda Fabia (2015-18)
Megan
24/04/2018
24/04/2018
6 / 10
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Megan of Watford, who had a new Skoda Fabia Hatchback (2015 - 2018) on 24/04/2018
Overall: 6 / 10
Seat Arona
Rich
08/12/2017
08/12/2017
10 / 10
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Rich of Fareham, who had a new Seat Arona Hatchback (2017 - 2021) on 08/12/2017
Overall: 10 / 10
Nissan Leaf (2019-22)
Julie
30/04/2018
30/04/2018
8 / 10
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Julie of Braintree, who had a new Nissan Leaf Hatchback Special Edition (2019 - 2022) on 30/04/2018
Overall: 8 / 10
Delivery Punctuality Comments
Driver called first thing and delivery time was accurate.
Overall Punctuality Comments
Driver called first thing and delivery time was accurate.
Cleanliness Comments
A bit dusty inside and interior glass needs a clean.
Overall Comments
Interior switch cover missing but later found in glove box.
Nissan Qashqai (2017-21)
Sue
27/04/2018
27/04/2018
8 / 10
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Sue of Elloughton, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 27/04/2018
Overall: 8 / 10
Delivery Punctuality Comments
Driver rang when 20 mins away.
Overall Punctuality Comments
Driver rang when 20 mins away.
Cleanliness Comments
Not showroom condition but clean.
Skoda Fabia (2015-18)
Roy
27/04/2018
27/04/2018
8 / 10
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Roy of Chepstow, who had a new Skoda Fabia Hatchback (2015 - 2018) on 27/04/2018
Overall: 8 / 10
Delivery Communication Comments
Your information was excellent throughout. The delivery firm's communication was not nearly as good - one phonecall!
Improvements
send COMPLETE SPEC FOR THE CAR WHEN YOU KNOW IT IS TO BE DELIVERED,FOT INSURANCE PURPOSES.
Honda Civic (2018-22)
Crooky
27/04/2018
27/04/2018
8 / 10
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Crooky of Galashiels, who had a new Honda Civic Hatchback Special Editions (2018 - 2022) on 27/04/2018
Overall: 8 / 10
Delivery Punctuality Comments
Actually arrived an hour earlier than estimated.
Overall Punctuality Comments
Actually arrived an hour earlier than estimated.
Cleanliness Comments
The car had been driven 206 miles prior to delivery so was dusty and had some muddy water splashes on the sides & tailgate.
Improvements
Car cleanliness was the only negative with the whole experience, and even then was not that bad.
Seat Ateca Estate
Steve
30/04/2018
30/04/2018
10 / 10
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Steve of Crook, who had a new Seat Ateca Estate (2020 - 2023) on 30/04/2018
Overall: 10 / 10
Delivery Person Comments
No issues there.
Delivery Punctuality Comments
Arrived exactly when advised it would.
Overall Punctuality Comments
Arrived exactly when advised it would.
Cleanliness Comments
Attention to detail was very good.
Overall Comments
Could'nt fault the Delivery. Car arrived on time and in perfect condition. Delivery driver very personable.
Improvements
Absolutely nothing.
Nissan Qashqai (2017-21)
David
27/04/2018
27/04/2018
8 / 10
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David of Hertford, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 27/04/2018
Overall: 8 / 10
Delivery Person Comments
Texted an hour before arrival and gave an informative intro to the car.
Delivery Punctuality Comments
Car delivered just after 8am which was very helpful.
Overall Punctuality Comments
Car delivered just after 8am which was very helpful.
Cleanliness Comments
Tip top condition
Damage Comments
It was pouring with rain which made the inspection a challenge but all looked good.
Overall Comments
Car delivered on the specified date but a guide delivery time the day before or earlier would have been appreciated rather than 9-5
Delivery Communication Comments
More accurate delivery time such as am / pm would have been appreciated.
Improvements
Better advance warning of proposed delivery time.
Volkswagen Golf Mk7
Lee
27/04/2018
27/04/2018
10 / 10
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Lee of Goole, who had a new VW Golf Hatchback (2017 - 2020) on 27/04/2018
Overall: 10 / 10
Cleanliness Comments
Very good
Damage Comments
No
Skoda Superb (2015-19)
Steve
25/04/2018
25/04/2018
8 / 10
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Steve of Swindon, who had a new Skoda Superb Diesel Hatchback (2015 - 2019) on 25/04/2018
Overall: 8 / 10
Improvements
All good no compliments
Ford Kuga Estate
Jo
26/04/2018
26/04/2018
6 / 10
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Jo of CHATHAM, KENT, who had a new Ford Kuga Diesel Estate (2016 on) on 26/04/2018
Overall: 6 / 10
Overall Comments
No phone call regarding ETA
Missing Comments
Service book, hand book, warranty
Improvements
Called
Audi A6 Estate (2014 on) (2014-18)
Ian
20/04/2018
20/04/2018
8 / 10
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Ian of Stockport, who had a new Audi A6 Diesel Avant (2014 - 2018) on 20/04/2018
Overall: 8 / 10
Delivery Person Comments
Friendly, clear, pragmatic.
Delivery Punctuality Comments
Lack of heads up.
Overall Punctuality Comments
Lack of heads up.
Cleanliness Comments
Inside excellent outside dusty
Damage Comments
Noted missing towing eye cover
Dealer Service Comments
Other than time, dust and cover felt like a good experience.
Overall Comments
They missed the final notification of time which I had to chase up. Car was very dusty and I was offered a cold water wash as a palliative but I declined and will wash when I normally would next.
Delivery Communication Comments
Good up to final time.
Missing Comments
Towing eye cover but predeclared.
Improvements
Notification of time, clean outside and towing eye cover in place
Volvo V40 (2012-19)
John
20/04/2018
20/04/2018
6 / 10
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John of Northants, who had a new Volvo V40 Hatchback (2012 - 2019) on 20/04/2018
Overall: 6 / 10
Cleanliness Comments
having been driven for 295 miles over night is was a bit dirty
Volkswagen Golf Mk7
Luke
20/04/2018
20/04/2018
10 / 10
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Luke of Kent , who had a new VW Golf Hatchback (2017 - 2020) on 20/04/2018
Overall: 10 / 10
Delivery Person Comments
Wasn’t Mark Baldwin was Trevor - very nice chap.
Delivery Punctuality Comments
I was bang on time!
Overall Punctuality Comments
I was bang on time!
Improvements
Nothing, I was quite difficult and you handled things brilliantly!
Volvo XC40 Estate (2018-18)
Simon
23/04/2018
23/04/2018
10 / 10
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Simon of Oakham, who had a new Volvo XC40 Estate Special Editions (2018 - 2018) on 23/04/2018
Overall: 10 / 10
Seat Ibiza (2017 - 2021)
Charlie
20/04/2018
20/04/2018
8 / 10
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Charlie of Sheffield, who had a new Seat Ibiza Hatchback (2017 - 2021) on 20/04/2018
Overall: 8 / 10
Delivery Person Comments
Delivery man was very pleasant and on time, explained bits and bobs about the car, called the evening before to confirm the time
Seat Leon (2018-19)
Gareth
23/04/2018
23/04/2018
10 / 10
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Gareth of Sunderland, who had a new Seat Leon Hatchback Special Edition (2018 - 2019) on 23/04/2018
Overall: 10 / 10
Delivery Person Comments
Very friendly and patient when doing my checks. Very thorough with his explanation of controls.
Delivery Punctuality Comments
I received a text the day before delivery with a 30 minute window. He was on time.
Overall Punctuality Comments
I received a text the day before delivery with a 30 minute window. He was on time.
Cleanliness Comments
Was spotless.
Improvements
Was a very smooth handover.
Skoda Kodiaq Estate (2017-21)
Greg
23/03/2018
23/03/2018
10 / 10
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Greg of , who had a new Skoda Kodiaq Estate (2017 - 2021) on 23/03/2018
Overall: 10 / 10
Cleanliness Comments
The driver went to get it washed before delivery.
Audi Q5 Estate (2016-20)
Dan
11/04/2018
11/04/2018
8 / 10
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Dan of Corby, who had a new Audi Q5 Diesel Estate (2016 - 2020) on 11/04/2018
Overall: 8 / 10
Hyundai i30 (2020-22)
Dan
20/04/2018
20/04/2018
8 / 10
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Dan of , who had a new Hyundai i30 Diesel Hatchback (2020 - 2022) on 20/04/2018
Overall: 8 / 10
Cleanliness Comments
excess screen cleaner dried on screen
Overall Comments
Just a bit too early for delivery 7:30
Improvements
Slightly later delivery time
Nissan Leaf (2019-22)
Chris
19/04/2018
19/04/2018
10 / 10
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Chris of Liverpool , who had a new Nissan Leaf Hatchback Special Edition (2019 - 2022) on 19/04/2018
Overall: 10 / 10
Improvements
Nothing really over all very satisfied
Nissan X-Trail Station Wagon (2017-21)
Mick
19/04/2018
19/04/2018
8 / 10
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Mick of Liverpool, who had a new Nissan X-Trail Station Wagon (2017 - 2021) on 19/04/2018
Overall: 8 / 10
Ford Focus (2014-18)
James
17/04/2018
17/04/2018
? / 10
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Audi Q5 Estate (2020-24)
David
11/04/2018
11/04/2018
10 / 10
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David of Sowerby, who had a new Audi Q5 Estate (2020 - 2024) on 11/04/2018
Overall: 10 / 10
Delivery Person Comments
Friendly
Helpful
Overall Comments
73milesonteclock
Clean
Nodamage
Improvements
No
Mercedes GLC Estate
Martin
11/04/2018
11/04/2018
8 / 10
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Martin of Doncaster, who had a new Mercedes GLC Diesel Estate (2015 on) on 11/04/2018
Overall: 8 / 10
Cleanliness Comments
Room for improvement. I realise the car had been driven to us for delivery but the windscreen inside looked like it had been cleaned with a dirty floorcloth
Audi A5 Sportback (2020-24)
Jeremy
13/04/2018
13/04/2018
8 / 10
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Jeremy of Steeple Ashton, who had a new Audi A5 Sportback (2020 - 2024) on 13/04/2018
Overall: 8 / 10
Delivery Person Comments
Happy positive helpful
Cleanliness Comments
We live in the country not easy to get a local clean
Damage Comments
5 chips agreed and noted on the delivery paperwork
Dealer Service Comments
Had issues with charges for service not as stated, had to challenge, dealer added vat to the price with no warning and failed to answer ling's challenge , cancelled deliver for recall with no detail then reinstated two days later with no explanation , ling's had to really work to get a simple explanation
Overall Comments
Helpful and thorough driver, had to take to station but not a problem on the day
Improvements
Na
Nissan Leaf (2019-22)
Pete
11/04/2018
11/04/2018
8 / 10
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Pete of Mansfield , who had a new Nissan Leaf Hatchback Special Edition (2019 - 2022) on 11/04/2018
Overall: 8 / 10
Delivery Person Comments
Very pleasant and tried to sort issues over the phone.
Delivery Punctuality Comments
Bang on time
Overall Punctuality Comments
Bang on time
Cleanliness Comments
Apart from the weather the drivers floor was dirty because of wet dirty shoes, would of been nice if a paper mat was there to prevent dirt.
Damage Comments
Non that could be seen.
Dealer Service Comments
Just a few bits missed.
Overall Comments
Delivery guy was nice but didn’t know anything about the car. Just found out the car. Arrived dirty but only because of the weather.
Delivery Communication Comments
Mostly excellent but didn’t hear anything on the day to confirm delivery and time from the agent.
Missing Comments
Plastic plug in the ceiling, now been delivered. Also the Nissan connect wasn’t set up, just found out, this has to be done pre delivery so the car can produce a signal to connect to the Nissan connect ev app. Haven’t been able to contact the dealer yet.
Improvements
Apart from wrapping the car and putting a ribbon on it, not much, you guys have been great. Thank you ????
Nissan Juke Pre-current (2014-20)
Stewart
10/10/2017
10/10/2017
10 / 10
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Stewart of Sunderland, who had a new Nissan Juke Hatchback (2014 - 2020) on 10/10/2017
Overall: 10 / 10
Improvements
Excellent service
Volkswagen Golf Mk7
Martin
13/04/2018
13/04/2018
8 / 10
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Martin of Harlow, who had a new VW Golf Hatchback (2017 - 2020) on 13/04/2018
Overall: 8 / 10
Delivery Person Comments
Courtney: Top bloke, very friendly and polite
Delivery Punctuality Comments
Arrived within about 2 minutes of when he said he would.
Overall Punctuality Comments
Arrived within about 2 minutes of when he said he would.
Cleanliness Comments
Exterior was a little bit grubby due to the rain
Seat Leon (2018-19)
Dalvi
09/04/2018
09/04/2018
8 / 10
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Dalvi of Hagley, who had a new Seat Leon Hatchback Special Edition (2018 - 2019) on 09/04/2018
Overall: 8 / 10
Dealer Service Comments
Long delay in getting car from ordering wl dhave helped knowing that there would be a long delay .. woul dhave ordered a different car
Seat Leon (2018-19)
Dalvi
09/04/2018
09/04/2018
6 / 10
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Dalvi of Hagley, who had a new Seat Leon Hatchback Special Edition (2018 - 2019) on 09/04/2018
Overall: 6 / 10
Overall Comments
COuld not get a rough time of delivery (am or pm ) would have been helpful rather than 9-5..
Audi A1 3dr Hatch (2014-18)
Joe
12/04/2018
12/04/2018
8 / 10
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Joe of Motherwell, who had a new Audi A1 Hatchback (2014 - 2018) on 12/04/2018
Overall: 8 / 10
Seat Ateca Estate
Pete
12/04/2018
12/04/2018
8 / 10
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Pete of Newport, who had a new Seat Ateca Estate (2020 - 2023) on 12/04/2018
Overall: 8 / 10
Cleanliness Comments
Raining when delivered but all appeared ok
Overall Comments
+ Delivered at time agreed as driver rang me the night before
Missing Comments
Note - I took a copy of the delivery note which I had signed. I do not think I would have received a copy otherwisw
Improvements
Copy of the delivery note provided as a matter of course
Audi A4 Estate (2015 on) (2015-18)
Steven
06/04/2018
06/04/2018
10 / 10
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Steven of Cambuslang, Glasgow, who had a new Audi A4 Avant (2015 - 2018) on 06/04/2018
Overall: 10 / 10
Seat Leon (2018-19)
Jen
09/04/2018
09/04/2018
10 / 10
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Jen of Morpeth, who had a new Seat Leon Hatchback Special Edition (2018 - 2019) on 09/04/2018
Overall: 10 / 10
Missing Comments
As long as the warrently booklet is the maintenance programme booklet.
Kia Sportage Estate (2016-18)
Emma
10/04/2018
10/04/2018
10 / 10
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Emma of Grange-over-sands, who had a new Kia Sportage Estate (2016 - 2018) on 10/04/2018
Overall: 10 / 10
Skoda Karoq Estate
Jackie
28/03/2018
28/03/2018
10 / 10
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Jackie of Stockport, who had a new Skoda Karoq Estate (2017 - 2021) on 28/03/2018
Overall: 10 / 10
Delivery Person Comments
Very pleasant , nice chap and we gave him a lift to our railway station , if his body odour had not been good he would have had to have walked
Delivery Punctuality Comments
Arrived on time despite awful weather
Overall Punctuality Comments
Arrived on time despite awful weather
Cleanliness Comments
Perfect
Damage Comments
Perfect
Overall Comments
Excellent driver rang with Approx time of arrival.
Missing Comments
Service Book
Improvements
Nothing
Nissan Juke Pre-current (2014-20)
Stuart
09/04/2018
09/04/2018
10 / 10
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Stuart of Sittingbourne, who had a new Nissan Juke Hatchback (2014 - 2020) on 09/04/2018
Overall: 10 / 10
Delivery Person Comments
nice guy
Delivery Punctuality Comments
before lunch
Overall Punctuality Comments
before lunch
Cleanliness Comments
had it washed around the corner before he arrived
Overall Comments
very good polite driver
Missing Comments
WARRENTY CERTIFICATE
Citroen C3 (2018-20)
Jon
09/04/2018
09/04/2018
10 / 10
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Jon of Tyne And Wear, who had a new Citroen C3 Hatchback Special Edition (2018 - 2020) on 09/04/2018
Overall: 10 / 10
Cleanliness Comments
The driver put the car through the car wash at the top of the street which was great.
Seat Leon (2018-19)
Rew (Roo)
06/04/2018
06/04/2018
10 / 10
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Rew (Roo) of Newcastle Upon Tyne, who had a new Seat Leon Hatchback Special Edition (2018 - 2019) on 06/04/2018
Overall: 10 / 10
Delivery Person Comments
Friendly
Delivery Punctuality Comments
Rang with time and turned up as he said he would.
Overall Punctuality Comments
Rang with time and turned up as he said he would.
Cleanliness Comments
He got the car washed before dropping it to me.
Damage Comments
Not that I could see
Overall Comments
Nice friendly delivery agent - talked through the delivery sheet and asked me to have a good check of the car. Explained every tick box on the sheet. Very impressed.
Delivery Communication Comments
As above
Improvements
Nothing - very happy
Volvo V40 (2012-19)
Annika
06/04/2018
06/04/2018
8 / 10
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Annika of Newton Aycliffe, who had a new Volvo V40 Hatchback (2012 - 2019) on 06/04/2018
Overall: 8 / 10
Cleanliness Comments
Driver had dirty shoes, mat slightly muddy
Honda CR-V Estate (2015 on) (2015-18)
Claire
06/04/2018
06/04/2018
6 / 10
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Claire of Crediton, who had a new Honda CR-V Diesel Estate (2015 - 2018) on 06/04/2018
Overall: 6 / 10
Cleanliness Comments
It had travelled over 416 miles so was bound to be a bit dirty
Damage Comments
No damage but the paintwork was extensively tarnished. Likely not due to delivery driver.
Missing Comments
Floor mats
Improvements
Whilst I completely understand that a delivery time is not provided a rough idea of am or pm the day before would be useful ????
Abarth 595 Hatchback
Tony
04/04/2018
04/04/2018
8 / 10
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Tony of Birmingham, who had a new Abarth 595 Hatchback Special Edition (2017 on) on 04/04/2018
Overall: 8 / 10
Delivery Punctuality Comments
Virtually on the dot
Overall Punctuality Comments
Virtually on the dot
Cleanliness Comments
Very clean inside, but very dirty after the motorway drive on the outside, was even one piece of bird poo!
Delivery Communication Comments
Rang and text to inform time
Improvements
A little outside wash before delivery would have been nice, especially after the motorway drive, just so that it sparkled on the drive down my road.
Honda Civic (2018-22)
Sneck
04/04/2018
04/04/2018
8 / 10
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Sneck of Newcastle Upon Tyne, who had a new Honda Civic Hatchback Special Editions (2018 - 2022) on 04/04/2018
Overall: 8 / 10
Improvements
delivery was fine
Kia Niro Estate (2019-22)
Igor
04/04/2018
04/04/2018
6 / 10
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Igor of London, who had a new Kia Niro Estate (2019 - 2022) on 04/04/2018
Overall: 6 / 10
Delivery Person Comments
Nice and friendly driver. Called me an hour before arriving and after delivery also confirmed the mileage via SMS.
Delivery Punctuality Comments
Arrived on time.
Overall Punctuality Comments
Arrived on time.
Cleanliness Comments
As I said before, the car was very dirty inside and outside. Not acceptable for a new car.
Dealer Service Comments
Main issue was all the dirt and mud when the car was delivered - I wouldn't expect this lack of care from the dealer.
Overall Comments
The car was very dirty inside and outside. Dealer didn't check the interior and driver didn't get the car washed before delivery. You expect a shiny new car and receive a very dirty one instead.
Delivery Communication Comments
Very good communication from Ling's team. I never talked to the dealer.
Missing Comments
My wife signed the delivery form but didn't receive a copy of it. Also there was no space to fill out any additional comments. Why don't we have a checklist as part of the delivery form?
Improvements
Valet before delivery; make sure the car was in perfect condition; include mats (even very cheap ones) to keep your new car clean. Be helpful if a problem arises instead of blaming the buyer for not filling out the delivery sheet - the dealer declined to pay for a valet even after I sent detailed pictures.
All the issues above would've been so easy and cheap to fix and I'd have had the most amazing experience...
Audi A4 Estate (2015 on) (2015-18)
Craig
04/04/2018
04/04/2018
8 / 10
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Craig of Kirkintilloch, who had a new Audi A4 Avant (2015 - 2018) on 04/04/2018
Overall: 8 / 10
Delivery Person Comments
Turned up on time and clear with instructions
Cleanliness Comments
Car was a little dirty as driven from Birmingham but clean inside as expected. Driver offered to jet wash but local one was broken. Not an issue.
Damage Comments
Small ding which I've posted on ling page
Overall Comments
I noticed after delivery that there was a small ding in the lower passenger side.
Nissan Qashqai (2017-21)
Andy
03/04/2018
03/04/2018
10 / 10
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Andy of Sheffield, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 03/04/2018
Overall: 10 / 10
Improvements
Nothing
Skoda Karoq Estate
John
28/03/2018
28/03/2018
8 / 10
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John of St Helens, who had a new Skoda Karoq Estate (2017 - 2021) on 28/03/2018
Overall: 8 / 10
Cleanliness Comments
The driver had taken the trouble to stop at a local car wash to clean off the dirt picked up during his journey.
Dealer Service Comments
I've had to give this rating as I've had no contact with them.
Delivery Communication Comments
Rating for communication with yourselves and delivery driver. No contact with dealer.
Missing Comments
Since the delivery date I have noticed a missing ice scraper and this is being sorted by Holly.
Improvements
Perhaps the supplying dealer could have contacted to say car was on the way as a courtesy. Delivery driver is working for an independent firm.
Seat Ibiza (2017 - 2021)
Mags
27/03/2018
27/03/2018
8 / 10
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Mags of Milford Haven, who had a new Seat Ibiza Hatchback (2017 - 2021) on 27/03/2018
Overall: 8 / 10
Improvements
nothing
Volkswagen Tiguan (2020-23) pre-current
Jen
28/03/2018
28/03/2018
10 / 10
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Jen of Glasgow, who had a new VW Tiguan Estate (2020 - 2023) on 28/03/2018
Overall: 10 / 10
Missing Comments
Apple connection lead, came with Android lead had ordered Apple one.
Improvements
Nil
Audi A6 Saloon (2014 on) (2014-18)
29/03/2018
29/03/2018
6 / 10
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of , who had a new Audi A6 Diesel Saloon (2014 - 2018) on 29/03/2018
Overall: 6 / 10
Delivery Person Comments
Nice person, but not able to offer any help when things went wrong.
Cleanliness Comments
had been driven on motorways and not cleaned
Dealer Service Comments
late change of registration number, incorrect specification ordered (dealer mistake)
Missing Comments
interior trim level was not as ordered
Improvements
for long distances deliver on low loader, ask for cars to be cleaned before delivery
Audi A4 Saloon (2015 on) (2015-18)
Mark
29/03/2018
29/03/2018
6 / 10
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Mark of Middlesbrough, who had a new Audi A4 Saloon (2015 - 2018) on 29/03/2018
Overall: 6 / 10
Cleanliness Comments
Very dirty and inside showing signs that had been used prior to delivery
Volvo XC90 Estate
Anton
27/03/2018
27/03/2018
8 / 10
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Anton of Glasgow, who had a new Volvo XC90 Diesel Estate (2015 on) on 27/03/2018
Overall: 8 / 10
Volkswagen Tiguan (2020-23) pre-current
Jimmy
28/03/2018
28/03/2018
8 / 10
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Jimmy of Wirral, who had a new VW Tiguan Estate (2020 - 2023) on 28/03/2018
Overall: 8 / 10
Delivery Person Comments
The delivery man was very well polite and showed me the things about the new car which were different to my existing car.
Delivery Punctuality Comments
Delivered exactly as promised.
Overall Punctuality Comments
Delivered exactly as promised.
Cleanliness Comments
It had been driven over the Pennines and so it wasn't spotless on the outside. But internally it was very clean.
Dealer Service Comments
The whole process was quick and easy. I did not have much contact with the dealer, which is probably a good thing!
Overall Comments
Very quick handover with no problems.
Missing Comments
I'm not sure if it is missing, but there was no service booklet. Is this done online nowadays?
Improvements
Nothing I can think of.
Mercedes GLC Estate
Matt
28/03/2018
28/03/2018
8 / 10
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Matt of Birmingham , who had a new Mercedes GLC Diesel Estate (2015 on) on 28/03/2018
Overall: 8 / 10
Delivery Person Comments
Very good
Overall Comments
Good delivery - early and courteous.
Mercedes GLC Estate
Matt
28/03/2018
28/03/2018
8 / 10
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Matt of Birmingham , who had a new Mercedes GLC Diesel Estate (2015 on) on 28/03/2018
Overall: 8 / 10
Delivery Person Comments
Very good
Overall Comments
Good delivery - early and courteous.
Jeep Renegade (2015-18)
Anya
26/03/2018
26/03/2018
8 / 10
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Anya of Solihull, who had a new Jeep Renegade Hatchback (2015 - 2018) on 26/03/2018
Overall: 8 / 10
Delivery Person Comments
Friendly guy, explained everything clearly. No odour detected!
Delivery Punctuality Comments
Would have been ideal to have an AM/ PM slot however appreciate this is a reflection of the 0 delivery charge
Overall Punctuality Comments
Would have been ideal to have an AM/ PM slot however appreciate this is a reflection of the 0 delivery charge
Cleanliness Comments
Think had been sat on forecourt and not washed before arriving! But aside for some rain marks and a big bird poo all was fine!
Overall Comments
Delivery to door was good... however had a shock when they tried to deliver it on the wrong day while I was in Denmark!
Improvements
Get the bird poop off!
Jeep Grand Cherokee Station Wagon
David
28/03/2018
28/03/2018
6 / 10
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David of Sutton, who had a new Jeep Grand Cherokee Sw Special Edition (2018 - 2020) on 28/03/2018
Overall: 6 / 10
Delivery Person Comments
He didnt smell. But i was jumping up and down like a puppy excited about my new motor, asked where he'd come from 'Nottingham', so i said 'At least you had a comfortable journey'. To which he replied 'I've had more comfortable rides that that mate'. Thought it was quite funny. Grumpy bastard :-) That's a brand new car and i'm impressed thank you very much!
Delivery Punctuality Comments
2 hours late..
Overall Punctuality Comments
2 hours late..
Cleanliness Comments
spot on.
Overall Comments
He was 2 hours late, and a bit grumpy. But i got a lovely car, so not too bothered.
Delivery Communication Comments
Excellent with Ling. Haven't really spoken to the dealer apart from the grumpy guy
Missing Comments
I had no handbook and no warranty book - just two pieces of paper from the dealer asking me to fill in a form to get on their mailing list
Improvements
A smile would have been nice.
Volkswagen Sharan Estate
Martin
28/03/2018
28/03/2018
8 / 10
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Martin of , who had a new VW Sharan Diesel Estate (2010 on) on 28/03/2018
Overall: 8 / 10
Delivery Person Comments
No issues.
Delivery Punctuality Comments
Slightly late but they did call to let us know.
Overall Punctuality Comments
Slightly late but they did call to let us know.
Cleanliness Comments
No Issues
Overall Comments
Good communication, delivered at the expected time and a good handover from the delivery person
Skoda Karoq Estate
Pete
20/03/2018
20/03/2018
8 / 10
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Pete of Berkhamsted, who had a new Skoda Karoq Estate (2017 - 2021) on 20/03/2018
Overall: 8 / 10
Volkswagen Tiguan Estate
Darran
27/03/2018
27/03/2018
10 / 10
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Darran of Nottingham, who had a new VW Tiguan Diesel Estate (2016 on) on 27/03/2018
Overall: 10 / 10
Delivery Person Comments
Terrific. Friendly, efficient and great communications from a phone call with a one hour ETA to fabulous manner on arrival.
Cleanliness Comments
Absolutely perfect - even in the rain.
Missing Comments
I signed nothing and was handed nothing except two sets of keys. Paul the delivery man said he had nothing to give me but he did check my ID and photographed my drivers licence for confirmation. We were both a bit surprised that I had no paperwork.
Improvements
Nothing except maybe a bit of clarification on the paperwork side of things maybe?
Audi A5 Coupe (2020-24)
Joe
27/03/2018
27/03/2018
8 / 10
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Joe of Southampton, who had a new Audi A5 Coupe (2020 - 2024) on 27/03/2018
Overall: 8 / 10
Improvements
Specified after 11am for delivery. Delivered at 0945. However, I understand I didn’t pay for this and therefore have no problem in accepting this time. Managed to make it work on the day. It was just not ideal. But I wouldn’t want to pay for it either!
Audi A3 Saloon (2016-18)
Livs
26/03/2018
26/03/2018
10 / 10
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Livs of Slough, who had a new Audi A3 Saloon Special Editions (2016 - 2018) on 26/03/2018
Overall: 10 / 10
Delivery Person Comments
The delivery driver was extremely kind and helpful should 100% be feedback to his boss
Improvements
A phone call before arrival
Volvo V90 Estate
Darren
27/03/2018
27/03/2018
8 / 10
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Darren of Rochester, who had a new Volvo V90 Diesel Estate (2016 on) on 27/03/2018
Overall: 8 / 10
Delivery Person Comments
Very pleasant guy. Chatty, gave me time to check the car over. He was happy to explain things. He wasn't in a rush to get away.
Delivery Punctuality Comments
Called at 9:30am to say would be here at around 12:45. He was about right.
Overall Punctuality Comments
Called at 9:30am to say would be here at around 12:45. He was about right.
Cleanliness Comments
Pretty good. The car had been driven from Wolverhampton to Rochester (about 200 miles) so was slightly dirty on the outside but pretty good.
Damage Comments
It was in perfect condition.
Dealer Service Comments
I have only had contact with the delivery driver.
Improvements
Everything went smoothly.
Honda Jazz
Rick
27/03/2018
27/03/2018
8 / 10
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Rick of Mansfield, who had a new Honda Jazz Hatchback (2020 - 2023) on 27/03/2018
Overall: 8 / 10
Delivery Person Comments
He was excellent, so much so that I gave him a lift to the station
Delivery Punctuality Comments
Arrived around midday on the right day. Difficult to comment on punctuality as I was not given a time. Did ring me half hour before arrival
Overall Punctuality Comments
Arrived around midday on the right day. Difficult to comment on punctuality as I was not given a time. Did ring me half hour before arrival
Cleanliness Comments
Had rained all morning but was fine.
Overall Comments
Very pleased
Delivery Communication Comments
Good from you. Apart from above no word from dealer but I didn't expect it
Missing Comments
I was expecting a registration document and evidence of road tax but you explained it wasn't necessary
Improvements
Nothing obvious. Will let you know if I think of anything
Skoda Karoq Estate
Deb
27/03/2018
27/03/2018
8 / 10
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Deb of Rugeley, who had a new Skoda Karoq Estate (2017 - 2021) on 27/03/2018
Overall: 8 / 10
Delivery Person Comments
Very helpful and knowledgeable
Dealer Service Comments
No had any dealings directly, delivery was delayed
Hyundai Santa Fe Estate (2015-18)
Gordon
26/03/2018
26/03/2018
8 / 10
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Gordon of Dundee, who had a new Hyundai Santa Fe Diesel Estate (2015 - 2018) on 26/03/2018
Overall: 8 / 10
Delivery Person Comments
He had bed head but he had been up since 4 am ...
Cleanliness Comments
Inside of car clean - outside the car was muddy from motorway driving so I took it to car wash.
Overall Comments
He called me 90 mins before he arrived
Improvements
you communicated well regarding the process - the delivery company only communicated on the day of delivery - that was not a problem as I knew they would call mainly because you told the delivery was coming on the date you said.
Volvo V90 Estate
Anthony
26/03/2018
26/03/2018
8 / 10
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Anthony of Ashford, who had a new Volvo V90 Diesel Estate (2016 on) on 26/03/2018
Overall: 8 / 10
Cleanliness Comments
Bit dusty outside but not too bad
Dealer Service Comments
No actual contact with dealer
Volkswagen Tiguan Estate
Gav
26/03/2018
26/03/2018
8 / 10
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Gav of Braintree, who had a new VW Tiguan Diesel Estate (2016 on) on 26/03/2018
Overall: 8 / 10
Delivery Person Comments
Nice guy, pleasant enough
Cleanliness Comments
There were some dirty scuffs on the rear seats but they went with a bit of a rub - there was bird poo on the bonnet but the guy said they weren't there when he set off.. There was some overspray from the silicone spray they used on the tyres. Otherwise all good.
Damage Comments
Not that I could see anywhere
Dealer Service Comments
As above although there was almost half a tank of petrol in it so that was a bonus!
Overall Comments
All went swimmingly, the guy phoned up 20mins before arriving which was handy.
Delivery Communication Comments
Would have got very goodcommunication but I was handed a sheet saying: Dear Warren, we hope you enjoy your new car etc... Not sure who Warren is!
Missing Comments
It's hard to tell if something is missing if you're not sure what extras come with it... got the Apple USB lead and all the tools etc. in the back.
Improvements
Supplied sweets, chocolate, donuts etc.
BMW 4 Series Convertible
Vince
26/03/2018
26/03/2018
10 / 10
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Vince of Milton Keynes, who had a new BMW 4 Series Diesel Convertible (2014 on) on 26/03/2018
Overall: 10 / 10
Delivery Person Comments
Friendly chap who showed me the vehicle. contacted me prior to arrival and arrived promptly
Overall Comments
Venicle was spotless, clean and well presented
Improvements
No issues
Honda Jazz
SJ
21/03/2018
21/03/2018
8 / 10
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SJ of Pershore, who had a new Honda Jazz Hatchback (2020 - 2023) on 21/03/2018
Overall: 8 / 10
Delivery Punctuality Comments
The delivery arrived a day later than originally planned but I got it delivered on a trailer, so I am happy overall.
Overall Punctuality Comments
The delivery arrived a day later than originally planned but I got it delivered on a trailer, so I am happy overall.
Skoda Superb Estate (2015-19)
22/03/2018
22/03/2018
6 / 10
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of , who had a new Skoda Superb Diesel Estate (2015 - 2019) on 22/03/2018
Overall: 6 / 10
Delivery Person Comments
Seemed like a decent guy.
Delivery Punctuality Comments
Good communication.
Overall Punctuality Comments
Good communication.
Cleanliness Comments
Car was in dirty condition.
Damage Comments
Windscreen was damaged. I have had to organise the replacement with no assistance from the delivering dealer. (In my view they should have organised this and been much more pro-active).
Overall Comments
Windscreen damaged on delivery.
Improvements
Dealer should have organised the windscreen repair, rather me having to spend my business time (2 hours so far) in sorting it out.
Seat Arona
Zoe
23/03/2018
23/03/2018
10 / 10
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Zoe of Loughton, who had a new Seat Arona Hatchback (2017 - 2021) on 23/03/2018
Overall: 10 / 10
Delivery Person Comments
Man who delivered the car was very nice and polite and showed me everything I needed to know about the car
Delivery Punctuality Comments
I was kept fully in the picture of when the car was going to be delivered
Overall Punctuality Comments
I was kept fully in the picture of when the car was going to be delivered
Cleanliness Comments
Driver advised that he was going to give the car a quick wash but the petrol station was closed. Inside of the car was immaculate
Overall Comments
The driver called me at 9.30 am to advise that he would be with me at 1.30. He then called again at 1.30 to say that the traffic on the M25 was bad and he would be 15 minutes late which was very nice of him.
Missing Comments
I dont have the log book
Improvements
Nothing. Very efficient service
Skoda Karoq Estate
San
22/03/2018
22/03/2018
10 / 10
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San of Nottingham, who had a new Skoda Karoq Estate (2017 on) on 22/03/2018
Overall: 10 / 10
Improvements
Nothing, everything was perfect
Skoda Superb (2015-19)
Jon
16/03/2018
16/03/2018
8 / 10
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Jon of Wolverhampton, who had a new Skoda Superb Diesel Hatchback (2015 - 2019) on 16/03/2018
Overall: 8 / 10
Delivery Person Comments
Delivery chap was fine.
Delivery Punctuality Comments
Had a phone call earlier in the day advising delivery time, and car was delivered around 30 minutes after that time.
Overall Punctuality Comments
Had a phone call earlier in the day advising delivery time, and car was delivered around 30 minutes after that time.
Cleanliness Comments
Car exterior had been washed prior to delivery, inside was clean.
Damage Comments
Paint chip on front of bonnet, recorded on delivery paperwork.
Dealer Service Comments
I had no contact with the dealer.
Overall Comments
Delivery chap was not overly familiar with the car and couldn't cover all the features. His usual job was delivering cars to automotive journalists.
Missing Comments
No service history log book with the car.
Audi A4 Saloon (2015 on) (2015-18)
Derek
23/03/2018
23/03/2018
10 / 10
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Derek of Seafield, who had a new Audi A4 Saloon (2015 - 2018) on 23/03/2018
Overall: 10 / 10
Missing Comments
Warranty booklet
Improvements
Na
Volkswagen Golf Mk7
Charlie
23/03/2018
23/03/2018
6 / 10
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Charlie of High Peak, who had a new VW Golf Hatchback (2017 - 2020) on 23/03/2018
Overall: 6 / 10
Cleanliness Comments
Car was filthy.
Missing Comments
Service book - although I think it may be stored electronically.
Improvements
Car should have clean. It was filthy.
Renault Clio (2020-22)
Steve
23/03/2018
23/03/2018
8 / 10
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Steve of Hexham, who had a new Renault Clio Hatchback Special Editions (2020 - 2022) on 23/03/2018
Overall: 8 / 10
Delivery Person Comments
Very good
Delivery Punctuality Comments
Very good
Overall Punctuality Comments
Very good
Cleanliness Comments
Good. The car had picked up some muck on the drive to me but the driver jet washed it at a local garage before dropping it off.
Damage Comments
No
Overall Comments
Very good
Improvements
Nothing.
Seat Arona
Mac
22/03/2018
22/03/2018
10 / 10
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Mac of Telford, who had a new Seat Arona Hatchback (2017 - 2021) on 22/03/2018
Overall: 10 / 10
Improvements
N/A
Audi Q7 Estate
Adrian
21/03/2018
21/03/2018
8 / 10
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Adrian of Colchester, who had a new Audi Q7 Estate (2015 - 2019) on 21/03/2018
Overall: 8 / 10
Delivery Punctuality Comments
M25 and M4 traffic jams, but I was kept updated
Overall Punctuality Comments
M25 and M4 traffic jams, but I was kept updated
Dealer Service Comments
Please see emails still waiting for return of depoposit despite 14 days having expired
Seat Leon (2018-19)
Michael
20/03/2018
20/03/2018
8 / 10
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Michael of Gateshead, who had a new Seat Leon Hatchback Special Edition (2018 - 2019) on 20/03/2018
Overall: 8 / 10
Kia Sportage Estate (2016-18)
Nicky
19/03/2018
19/03/2018
4 / 10
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Nicky of Warlingham, who had a new Kia Sportage Estate (2016 - 2018) on 19/03/2018
Overall: 4 / 10
Delivery Person Comments
Nice enough guy but in a huge hurry to leave - gave me zero information about the car - total length of time he was with me was approx 5 minutes
Delivery Punctuality Comments
Arrived by 10am and kept in contact regards delivery time
Overall Punctuality Comments
Arrived by 10am and kept in contact regards delivery time
Cleanliness Comments
Inside it was clean outside it was filthy
Overall Comments
Car was filthy (on the outside) and had zero petrol - I had to send my Dad out to fill up a can as wasn't sure it would make it to a petrol station
Missing Comments
Car mats
Improvements
As with my previous delivery - sparkling clean car, enough petrol in the car, delivery driver made it feel like a special experience - showed me how various things in the car worked - took the time.
Volkswagen Tiguan (2020-23) pre-current
21/03/2018
21/03/2018
10 / 10
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of , who had a new VW Tiguan Estate (2020 - 2023) on 21/03/2018
Overall: 10 / 10
Delivery Person Comments
Excellent chap, Gave me a very good handover!
Audi A5 Coupe (2020-24)
Philly
19/03/2018
19/03/2018
6 / 10
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Philly of Nottingham , who had a new Audi A5 Coupe (2020 - 2024) on 19/03/2018
Overall: 6 / 10
Delivery Communication Comments
Didn't know of a time on the day
Volkswagen Scirocco Coupe (2014-17)
Mark
20/03/2018
20/03/2018
8 / 10
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Mark of St Neots, who had a new VW Scirocco Coupe (2014 - 2017) on 20/03/2018
Overall: 8 / 10
Delivery Person Comments
Nice, friendly and took time to go through car controls
Cleanliness Comments
No fault of anyone. Just dirty road spray and a bird poo
Overall Comments
Very friendly and informative delivery driver.
Skoda Octavia Estate (2017-20)
Darren
20/03/2018
20/03/2018
8 / 10
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Darren of West Moors, who had a new Skoda Octavia Estate (2017 - 2020) on 20/03/2018
Overall: 8 / 10
Delivery Person Comments
Delivery driver was excellent, I even dropped him off at the train station after he delivered the car :)
Cleanliness Comments
I requested the driver skip the final clean, otherwise he would have arrived after my requested deadline. My fault, not his.
Damage Comments
Some minor scratches on the wing mirrors, should buff out very easily
Dealer Service Comments
No real interaction with the dealer...
Overall Comments
Driver called as he was about to leave the depot, and his estimated time of arrival was within my requested window.
Delivery Communication Comments
There was no confirmation of the delivery being within my requested timeframe. With 5 working days notice of availailability, I didn't have any confirmation from the dealer until the driver called on the morning of delivery.
Missing Comments
Driver and passenger floor mats are not fitted.
Improvements
Better communication on the delivery time frame...
Seat Leon (2018-19)
Will
20/03/2018
20/03/2018
8 / 10
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Will of Oxford, who had a new Seat Leon Hatchback Special Edition (2018 - 2019) on 20/03/2018
Overall: 8 / 10
Delivery Person Comments
Kept me informed and was friendly.
Cleanliness Comments
The weather had not been great so understandable.
Nissan Qashqai (2017-21)
Sue
15/03/2018
15/03/2018
8 / 10
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Sue of Ormskirk , who had a new Nissan Qashqai Hatchback (2017 - 2021) on 15/03/2018
Overall: 8 / 10
Kia Optima Estate (2016-17)
John
08/03/2018
08/03/2018
4 / 10
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John of Newcastle Upon Tyne, who had a new Kia Optima Diesel Sportswagon (2016 - 2017) on 08/03/2018
Overall: 4 / 10
Delivery Person Comments
At first, the guy followed me round the car with his tablet, as I pointed out the scratches and scuff marks in various places around the car. I thought he was paying attention and noting everything down... However, when he handed me the tablet for me to sign, he'd ticked the boxes on his screen saying that all was well and no problems had been found! I only noticed this as I scrolled up to double-check what he'd ticked... Outright lies/deception by the delivery person are never good...
Cleanliness Comments
Disgusting! The delivery guy said he could only jet wash the car, as using sponges or brushes may scratch it... Too late! Ha-ha. The exterior was dirty with streak marks all over. Given the weather, the car was bound to get filthy... Thankfully, I have a keen eye which spotted the scuffs and scratches on the paintwork of the car...
A keen eye wasn't necessary for the interior though. Some thick card/paper or a plastic sheet on the floor would have been a cheap solution to keep the driver side foot-well clean - common sense really. Additionally, driving all the way from Lincoln put 174 miles on the clock.
Damage Comments
Paintwork
Dealer Service Comments
Dealer/delivery company... Not sure who was at fault but delivery company have taken responsibility so assume it's them. In which case, apologies for giving the dealer such a bad mark!
Overall Comments
Unhappy with the condition of the car upon delivery. Several reasons, mainly scratches and scuffs to the paintwork, which were found in numerous places on the car. No mats... Whilst not a major issue, the driver side foot well was thick of mud, disgraceful really for a brand new car.
Delivery Communication Comments
GReat, always kept up to date - and done very quickly!
Improvements
Nothing on you guys but they could have delivered a clean and tidy brand new car - no offence to you guys as you have all been nothing but superbly helpful!
Seat Leon (2018-19)
Gary
19/03/2018
19/03/2018
8 / 10
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Gary of Chelmsford, who had a new Seat Leon Hatchback Special Edition (2018 - 2019) on 19/03/2018
Overall: 8 / 10
Cleanliness Comments
Had to take the car to a car wash. This was to be expected after the recent adverse weather.
Improvements
Nothing
Volkswagen Tiguan (2020-23) pre-current
Ian
19/03/2018
19/03/2018
10 / 10
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Ian of Rochdale, who had a new VW Tiguan Estate (2020 - 2023) on 19/03/2018
Overall: 10 / 10
Delivery Punctuality Comments
Tracey changed her delivery plans last minute to fit in with a last minute trip to A and E for me and my son.
Overall Punctuality Comments
Tracey changed her delivery plans last minute to fit in with a last minute trip to A and E for me and my son.
Cleanliness Comments
gleaming
Overall Comments
The delivery driver was very flexible and helpful, can't fault the process.
Missing Comments
Just noticed there is no service book but it may be that VW don't do these any more?
BMW 5 Series Saloon
Keith
16/03/2018
16/03/2018
6 / 10
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Keith of Rochester, who had a new BMW 5 Series Saloon (2020 - 2023) on 16/03/2018
Overall: 6 / 10
Delivery Person Comments
he was efficient, keeping me informed of arrival times the day prior and the morning of actual delivery
Cleanliness Comments
as above, this totally marred the experience
Dealer Service Comments
Fine. other than cleanliness, where they let themselves down
Overall Comments
The whole sparkly new car "bit" was totally marred by the very very dirty state of the car. It was a real downer for me.
Improvements
covered the car - a non brainer
Volkswagen Tiguan (2020-23) pre-current
Tracey
16/03/2018
16/03/2018
10 / 10
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Tracey of St Neots, who had a new VW Tiguan Estate (2020 - 2023) on 16/03/2018
Overall: 10 / 10
Delivery Person Comments
Ian was a very helpful man, he was prepared to go though all the controls with me
Delivery Punctuality Comments
Earlier than expected
Overall Punctuality Comments
Earlier than expected
Improvements
Nothing
Volvo S90 Saloon
Damian
05/03/2018
05/03/2018
6 / 10
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Damian of BLACKBURN, who had a new Volvo S90 Diesel Saloon (2016 on) on 05/03/2018
Overall: 6 / 10
Delivery Communication Comments
Only dealt with Ling initially, got a call from the driver to say he was going to be late.
Missing Comments
All documentation, Service book, Manual etc
Improvements
Ling side of things were fantastic, great comms. Delivery could have been done during the daytime. Age old trick to cover damage and dirt....Deliver in the dark whilst wet haha
Volvo S90 Saloon
Damian
05/03/2018
05/03/2018
6 / 10
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Damian of BLACKBURN, who had a new Volvo S90 Diesel Saloon (2016 on) on 05/03/2018
Overall: 6 / 10
Overall Comments
Delivered to Business at 6:30pm. Driver stuck in traffic all afternoon
Audi A5 Sportback (2020-24)
Lee
13/03/2018
13/03/2018
8 / 10
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Lee of Minster, who had a new Audi A5 Sportback (2020 - 2024) on 13/03/2018
Overall: 8 / 10
Audi Q5 Estate (2016-20)
Rob
14/03/2018
14/03/2018
8 / 10
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Rob of Tring, who had a new Audi Q5 Diesel Estate (2016 - 2020) on 14/03/2018
Overall: 8 / 10
Volkswagen Tiguan (2020-23) pre-current
Doug
13/03/2018
13/03/2018
10 / 10
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Doug of Stevenage, who had a new VW Tiguan Estate (2020 - 2023) on 13/03/2018
Overall: 10 / 10
Missing Comments
I have realised I did not get a copy of the handover form I signed, not sure if that matters or not?
Mercedes C Class Saloon (2014-18)
Jo
14/03/2018
14/03/2018
10 / 10
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Jo of Carmarthen, who had a new Mercedes C Class Diesel Saloon (2014 - 2018) on 14/03/2018
Overall: 10 / 10
Dealer Service Comments
If
Missing Comments
G
Improvements
Nothing
Audi A4 Estate (2017 on) (2017-18)
Lloyd
09/03/2018
09/03/2018
10 / 10
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Lloyd of Stockport, who had a new Audi A4 Avant Special Editions (2017 - 2018) on 09/03/2018
Overall: 10 / 10
Improvements
Nothing
Mercedes GLA Class (2017-19)
13/03/2018
13/03/2018
6 / 10
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of , who had a new Mercedes GLA AMG Hatchback (2017 - 2019) on 13/03/2018
Overall: 6 / 10
Delivery Communication Comments
The dealer said it would be colleted at 9am & be with before lunch, I had to ring the dealer 3 times before I got a response.
Eventually the delivery driver rang to say he would arrive between 5.30 & 6pm
Improvements
just to be kep informed, I lost a whole day.
Skoda Superb (2015-19)
Alistair
08/03/2018
08/03/2018
8 / 10
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Alistair of Paisley, who had a new Skoda Superb Diesel Hatchback (2015 - 2019) on 08/03/2018
Overall: 8 / 10
Damage Comments
No visible damage, but car arrived a a sensor fault
Overall Comments
Excellent process, with the exception of the car arriving with a sensor fault
Nissan Qashqai (2017-21)
Matt
05/03/2018
05/03/2018
10 / 10
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Matt of Benfleet, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 05/03/2018
Overall: 10 / 10
Cleanliness Comments
Car was cleaned before being delivered.
Improvements
N/A
Mercedes C Class Saloon (2014-18)
Dawn
10/03/2018
10/03/2018
8 / 10
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Dawn of Stoke On Trent, who had a new Mercedes C Class Diesel Saloon (2014 - 2018) on 10/03/2018
Overall: 8 / 10
Nissan Juke Pre-current (2014-20)
Steven
12/03/2018
12/03/2018
8 / 10
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Steven of , who had a new Nissan Juke Hatchback (2014 - 2020) on 12/03/2018
Overall: 8 / 10
Delivery Punctuality Comments
Very good, arrived on time with good communication
Overall Punctuality Comments
Very good, arrived on time with good communication
Cleanliness Comments
Average. Was raining so couldn’t see dirt but the day after was dirty on the sides. Little dirt inside on the centre console and there was still a foam pad stuck to the driver door on the outside
Damage Comments
None that I could see
Missing Comments
Floor matts? Not sure if it is suppose to come with any. The ones i viewed at the dealership had them
Improvements
Showing me how to use the functions could have been slower. Was very rushed. I’ve googled how to change the driver mode settings as didn’t know how.
Kia Optima Estate (2016-17)
Abhi
12/03/2018
12/03/2018
8 / 10
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Abhi of Davenport, who had a new Kia Optima Diesel Sportswagon (2016 - 2017) on 12/03/2018
Overall: 8 / 10
Cleanliness Comments
No paper protecting floor mats so they had muddy foot prints.
Car had been driven ~140miles for delivery so exterior had noticeable road dirt.
Improvements
Car should have been delivered by truck to a closer/more local location before driving it to the final handover point.
Also during the sales process, you should make clear if a requested delivery date is unlikely to be achievable.
Seat Ateca Estate (2016-20)
Liam
23/02/2018
23/02/2018
10 / 10
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Liam of York, who had a new Seat Ateca Diesel Estate (2016 - 2020) on 23/02/2018
Overall: 10 / 10
Delivery Person Comments
The chap was polite, well presented and friendly. No stink that I recall.
Overall Comments
Very happy with the delivery.
Ford Fiesta
Jon
05/03/2018
05/03/2018
6 / 10
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Jon of Wilts, who had a new Ford Fiesta Hatchback on 05/03/2018
Overall: 6 / 10
Delivery Punctuality Comments
Phoned when 15 mins away.
Overall Punctuality Comments
Phoned when 15 mins away.
Cleanliness Comments
Inside not the cleanest. Outside was fine v
Overall Comments
Car was a little dirty inside and had done 210 miles when delivered.
Ford Fiesta
Nets
09/03/2018
09/03/2018
8 / 10
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Nets of Liverpool, who had a new Ford Fiesta Hatchback on 09/03/2018
Overall: 8 / 10
Delivery Person Comments
Very helpful
Cleanliness Comments
Very clean
Overall Comments
Good
Skoda Octavia Estate (2017-20)
Michael
06/03/2018
06/03/2018
8 / 10
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Michael of Aylesbury, who had a new Skoda Octavia Estate (2017 - 2020) on 06/03/2018
Overall: 8 / 10
Cleanliness Comments
The car was quite muddy round the wheels and bottoms of the doors etc, especially at the rear. It looked like it had been driven through muddy ground.
Kia Sportage Estate (2016-18)
Jay
09/03/2018
09/03/2018
8 / 10
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Jay of Peterborough, who had a new Kia Sportage Estate (2016 - 2018) on 09/03/2018
Overall: 8 / 10
Delivery Person Comments
Excellent guy. Very professional and knowledgable.
Delivery Punctuality Comments
Called me first and delivered when he said he would.
Overall Punctuality Comments
Called me first and delivered when he said he would.
Cleanliness Comments
Spotless. Still had protective film on shiny surfaces.
Overall Comments
The car was delivered on a trailer so that was very good. No fuel in tank so was lucky to get to fuel station - running on vapour.
Improvements
A little bit more fuel would have saved me getting stressed. Nearest fuel station is A1 and really don't want to run out of fuel on that stretch of road.
Seat Leon (2018-19)
Vicky
08/03/2018
08/03/2018
10 / 10
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Vicky of Leeds, who had a new Seat Leon Hatchback Special Edition (2018 - 2019) on 08/03/2018
Overall: 10 / 10
Improvements
Nothing. It was a bad snowy morning but driver still contacted me at 9am. We agreed he'd call again at lunch and we'd take judgment then. Snow had gone so he delivered PM.
Nissan Qashqai (2017-20)
Gaz
07/03/2018
07/03/2018
8 / 10
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Gaz of Worcs, who had a new Nissan Qashqai Diesel Hatchback (2017 - 2020) on 07/03/2018
Overall: 8 / 10
Delivery Punctuality Comments
After the snow
Overall Punctuality Comments
After the snow
Cleanliness Comments
Washed on route, but interior glass dirty
Volkswagen Golf
Jeff
03/03/2018
03/03/2018
8 / 10
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Jeff of Nottingham, who had a new VW Golf Diesel Hatchback (2017 on) on 03/03/2018
Overall: 8 / 10
Improvements
none
BMW 1 Series
Catherine
08/03/2018
08/03/2018
8 / 10
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Catherine of Wakefield, who had a new BMW 1 Series Hatchback Special Edition (2017 on) on 08/03/2018
Overall: 8 / 10
Missing Comments
service book
Volkswagen Golf Mk7
Simon
08/03/2018
08/03/2018
8 / 10
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Simon of NEWARK, who had a new VW Golf Hatchback (2017 - 2020) on 08/03/2018
Overall: 8 / 10
Cleanliness Comments
Very clean inside, but dirty outside due to weather
Missing Comments
I think there should be a warning triangle on inside of hatchback, but it is missing
Seat Leon (2018-19)
Carl
06/03/2018
06/03/2018
8 / 10
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Carl of Sunderland, who had a new Seat Leon Hatchback Special Edition (2018 - 2019) on 06/03/2018
Overall: 8 / 10
Kia Optima Estate (2016-17)
Louise
05/03/2018
05/03/2018
6 / 10
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Louise of Gravesend, who had a new Kia Optima Diesel Sportswagon (2016 - 2017) on 05/03/2018
Overall: 6 / 10
Delivery Person Comments
Driver kept me informed that he would be late due to traffic
Delivery Punctuality Comments
Vehicle arrived at 18.00 hours which did not meet the 9-5 guidance given. Driver did update me with eta
Overall Punctuality Comments
Vehicle arrived at 18.00 hours which did not meet the 9-5 guidance given. Driver did update me with eta
Delivery Communication Comments
The dealer didn't send anything on the morning of delivery to confirm delivery that day. A text to confirm would have been great. Lings responded very quickly to all my queries.
Improvements
As above confirmation of delivery from dealer on morning of delivery
Volkswagen Sharan Estate
Sharron
05/03/2018
05/03/2018
8 / 10
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Sharron of Fareham, who had a new VW Sharan Diesel Estate (2010 on) on 05/03/2018
Overall: 8 / 10
Overall Comments
No Issues whatsoever
Improvements
Not driven the vehicle. It arrived a little filthy
Nissan Navara
Tim
01/03/2018
01/03/2018
6 / 10
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Tim of Portslade, who had a new Nissan Navara Diesel on 01/03/2018
Overall: 6 / 10
Citroen C3 (2018-20)
John
05/03/2018
05/03/2018
8 / 10
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John of Newbridge, who had a new Citroen C3 Hatchback Special Edition (2018 - 2020) on 05/03/2018
Overall: 8 / 10
Overall Comments
Despite the snow car was delivered really fast the following monday
Improvements
Nothing great service thank you
Audi A4 Saloon (2015 on) (2015-18)
05/03/2018
05/03/2018
8 / 10
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of , who had a new Audi A4 Diesel Saloon (2015 - 2018) on 05/03/2018
Overall: 8 / 10
Improvements
Your process was very good, the vehicle turned up with rain/salt marks on where it had been on the transporter all the way from Newcastle, which given the weather i suppose couldnt be helped unless they had it in a covered transporter. There were some grubby finger marks on the interior handles etc which will come off when cleaned.
Ford Focus (2014-18)
Den
02/03/2018
02/03/2018
6 / 10
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Den of Stockport, who had a new Ford Focus Hatchback (2014 - 2018) on 02/03/2018
Overall: 6 / 10
Delivery Person Comments
He literally just knocked on the door, he forgot the keys inside. Ran back to get them as i signed the form n then vanished.
Cleanliness Comments
Inside was clean. But, outside its like its been through the war. Saying that i understand it was driven through blizzards, however there are valets and car wash near by, defipassed them.
Damage Comments
I dont think there is, cannot see due to the ammont of dirt in it.
Dealer Service Comments
Not impressed that extra money was taken from my account without notice. I hopi get it back. Also considering its the same company i would have thought the same delivery guy will pick up the previous one.
Missing Comments
None
Improvements
Better way of picking and delivering if its from same company
Nissan Qashqai (2017-20)
01/03/2018
01/03/2018
10 / 10
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of , who had a new Nissan Qashqai Diesel Hatchback (2017 - 2020) on 01/03/2018
Overall: 10 / 10
Nissan Qashqai (2017-21)
01/03/2018
01/03/2018
8 / 10
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of , who had a new Nissan Qashqai Hatchback (2017 - 2021) on 01/03/2018
Overall: 8 / 10
Delivery Punctuality Comments
within ten minutes
Overall Punctuality Comments
within ten minutes
Cleanliness Comments
not cleaned due to frezzing weather as every jet wash was frozen
Overall Comments
very good in adverse weather conditions
Seat Leon (2018-19)
AL
28/02/2018
28/02/2018
10 / 10
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AL of EXETER, who had a new Seat Leon Hatchback Special Edition (2018 - 2019) on 28/02/2018
Overall: 10 / 10
Delivery Person Comments
The driver called, was very polite, easy to guide him over the phone to suitable delivery location, excellent service
Delivery Punctuality Comments
the driver said he will be there around 10:00 - facebook loaded with pics aroung 1030 :D
Overall Punctuality Comments
the driver said he will be there around 10:00 - facebook loaded with pics aroung 1030 :D
Cleanliness Comments
considering that the road from Bolton to Exeter was soked in salt, the carr arrived in brilliant condition
Overall Comments
less than 24 hours for delivery....Just amazing!!
Improvements
Delivery service is very good!
Nissan Qashqai (2017-21)
Alex
27/02/2018
27/02/2018
8 / 10
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Alex of Kingswinford, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 27/02/2018
Overall: 8 / 10
Cleanliness Comments
Dirty from snow and grit
Nissan Qashqai (2017-20)
Rillo
24/02/2018
24/02/2018
8 / 10
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Rillo of Mamble, who had a new Nissan Qashqai Diesel Hatchback (2017 - 2020) on 24/02/2018
Overall: 8 / 10
Kia Niro Estate (2019-22)
Dan
26/02/2018
26/02/2018
8 / 10
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Dan of Corby, who had a new Kia Niro Estate (2019 - 2022) on 26/02/2018
Overall: 8 / 10
Delivery Person Comments
Nice guy
Cleanliness Comments
car was quite dirty on outside and driver footwell but it had been driven to the address so no massive issues
Overall Comments
No issues
Smart forfour (2020-24)
Steven
22/02/2018
22/02/2018
8 / 10
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Steven of Dunmow, who had a new Smart forfour Electric Hatchback (2020 - 2024) on 22/02/2018
Overall: 8 / 10
Damage Comments
A small scuff that was noted
Seat Ateca Estate
Don
20/02/2018
20/02/2018
10 / 10
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Don of CHESHIRE, who had a new Seat Ateca Estate (2020 - 2023) on 20/02/2018
Overall: 10 / 10
Delivery Person Comments
PLEASANT DRIVER. INDICATED ALL THE BITS. TOOLS, MANUALS KEYS, WHEEL NUTS ETC.
Delivery Punctuality Comments
AS STATED ABOVE.
Overall Punctuality Comments
AS STATED ABOVE.
Cleanliness Comments
SUNNY DAY, HAD A GOOD LOOK AROUND, COULDN'T FAULT ANYTHING.
Damage Comments
NOT THAT I COULD SEE.
Dealer Service Comments
I BELIEVE HE KEPT YOUR OPRATIVES UP TO DATE REGULARLY.
Overall Comments
PHONE CALL 20 MINS BEFORE DELIVERY. SPOT ON.
Delivery Communication Comments
THOUGHT I ORDERED WITH A LONG LEAD TIME BUT THE DELIVERY WAS A BIT LONGER.
THE CARE OF YOUR TRUSTED EMPLOYEES WAS OVERWELMING. BRILLIANT AND HUMBLING...
Missing Comments
BUT I DIDN'T KNOW ABOUT THE SD CARD.
THE DELIVERY DOCS ARE ON HIS SMART PHONE AND MY COPY IS TO BE EMAILED TO ME...?
Improvements
I AM SATISFIED WITH EVERYTHING.
Nissan Qashqai (2017-20)
Tessa
08/02/2018
08/02/2018
8 / 10
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Tessa of Wadhurst, who had a new Nissan Qashqai Diesel Hatchback (2017 - 2020) on 08/02/2018
Overall: 8 / 10
Delivery Communication Comments
The delivery driver had no phone number for me so didn’t call to let me know approximately when he was going to arrive. It would have been useful if he’d called!
Improvements
I would have liked a call to let me know roughly what time it was going to be delivered. The dealer must have known from an early stage roughly what time it would be delivered & I would have appreciated knowing this too.
Seat Leon (2016-20)
13/02/2018
13/02/2018
10 / 10
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of , who had a new Seat Leon Diesel Hatchback (2016 - 2020) on 13/02/2018
Overall: 10 / 10
Improvements
Faster delivery once the order was placed (but we're aware this is out of your control)
Volkswagen Sharan Estate
Ross
16/02/2018
16/02/2018
10 / 10
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Ross of Pitstone, who had a new VW Sharan Diesel Estate (2010 on) on 16/02/2018
Overall: 10 / 10
Delivery Person Comments
really good chap
Overall Comments
on time, polite and friendly - good guy
Seat Ateca Estate (2016-20)
13/02/2018
13/02/2018
8 / 10
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of , who had a new Seat Ateca Diesel Estate (2016 - 2020) on 13/02/2018
Overall: 8 / 10
Cleanliness Comments
A little muddy on the outside just from the journey - can't be helped I guess
Volkswagen Tiguan Estate
Chris
16/02/2018
16/02/2018
10 / 10
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Chris of Derby, who had a new VW Tiguan Diesel Estate (2016 on) on 16/02/2018
Overall: 10 / 10
Delivery Person Comments
Absolutely spot on top man and a credit to listers vw
Delivery Communication Comments
Excellent communications from all parties, only myself letting the side down with returning the paperwork late
Skoda Octavia Estate
Kevin
13/02/2018
13/02/2018
8 / 10
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Kevin of Darlington, who had a new Skoda Octavia Diesel Estate (2017 on) on 13/02/2018
Overall: 8 / 10
Improvements
nothing
Skoda Octavia (2017-20)
Simon
12/02/2018
12/02/2018
6 / 10
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Simon of Nottingham, who had a new Skoda Octavia Hatchback (2017 - 2020) on 12/02/2018
Overall: 6 / 10
Missing Comments
service record
Ford Fiesta
David
14/02/2018
14/02/2018
8 / 10
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David of Maldon, who had a new Ford Fiesta Hatchback on 14/02/2018
Overall: 8 / 10
Cleanliness Comments
Delivery time meant it was not possible to clean car.
Mercedes CLA Class Coupe
Mark
14/02/2018
14/02/2018
10 / 10
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Mark of , who had a new Mercedes CLA Class Diesel Coupe (2016 on) on 14/02/2018
Overall: 10 / 10
Seat Leon (2018-19)
Claire
12/02/2018
12/02/2018
6 / 10
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Claire of , who had a new Seat Leon Hatchback Special Edition (2018 - 2019) on 12/02/2018
Overall: 6 / 10
Delivery Person Comments
I felt like he was trying to rush me when I was checking the car and just trying to get me to sign the forms. In particular I thought there might have been a small scratch to the car and I felt as though I was being pressured not to log this
Delivery Punctuality Comments
Vehicle arrived early within the timeslot
Overall Punctuality Comments
Vehicle arrived early within the timeslot
Cleanliness Comments
Interior was clean but the exterior was quite dirty; however there had been snow and so there was a lot of salt on the roacd
Damage Comments
I thought there might have been a small scratch but I think this was actually durt
Delivery Communication Comments
Excellent communication from Ling
Skoda Octavia
Monkey
09/02/2018
09/02/2018
8 / 10
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Monkey of Preston, who had a new Skoda Octavia Diesel Hatchback (2017 on) on 09/02/2018
Overall: 8 / 10
Cleanliness Comments
Car was slightly dirty on delivery. Mainly salt deposits. I felt a quick trip to a jet wash would've been nice prior to delivery
Delivery Communication Comments
Top notch from you and your colleagues Ling. Had a call from driver also prior to delivery.
Improvements
Nothing really. Just the above point on cleanliness
Skoda Octavia (2017-20)
Danny
05/02/2018
05/02/2018
8 / 10
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Danny of Durham, who had a new Skoda Octavia Hatchback (2017 - 2020) on 05/02/2018
Overall: 8 / 10
Nissan Navara
Jon
07/02/2018
07/02/2018
8 / 10
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Jon of Bridgnorth, who had a new Nissan Navara Diesel on 07/02/2018
Overall: 8 / 10
Volvo S60 Saloon (2013-18)
Liam
07/02/2018
07/02/2018
8 / 10
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Liam of Bexleyheath, who had a new Volvo S60 Saloon (2013 - 2018) on 07/02/2018
Overall: 8 / 10
Delivery Person Comments
Paul was very professional, happy and a nice man. Well presented and a pleasure to have him deliver my car.
Delivery Punctuality Comments
Paul
Called me the evening before to arrange delivery of car. Car was due to arrive at 7am and it arrived at 7am on the dot.
Overall Punctuality Comments
Paul
Called me the evening before to arrange delivery of car. Car was due to arrive at 7am and it arrived at 7am on the dot.
Cleanliness Comments
The interior of the car was immaculate and as new. Unfortunately the car arrived dirty and covered in Salt due to being driven 250 miles down from the north of England. Paul was unable to find a jet wash open to clean the car before delivery so car was dirty. Paul alpologised for this and explained that he was t happy to deliver the car dirty.
Damage Comments
The car appears to be I damaged visually . I haven’t been able to inspect the underside of the car so I can’t comment if there is any underside damage/ grounding.
Dealer Service Comments
No comms from the dealer. The driver assured me that the dealer should have emailed me documents, information, servicing information etc and said this happens so often when the customer hasn’t been given information by the dealer and this is unfair.
Missing Comments
I think Volvo forgot to fit an engine to this car. It says 190bhp but there are defiantly no horses under the bomnet. I think maybe 6 knackered ponies and maybe an elderly donkey! ( I’m counting down he days until I can return the car and order the Alfa Romeo Guilia (Veloce) from you ????
Improvements
Car clean but I understand the difficulty considering the distance car was driven and being a day with freezing temperature, I was also unable to find an open jet wash to clean the car so I don’t hold this against the delivery driver.
Nissan Juke Pre-current (2014-20)
Peter
07/02/2018
07/02/2018
8 / 10
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Peter of Cumbria, who had a new Nissan Juke Hatchback (2014 - 2020) on 07/02/2018
Overall: 8 / 10
Cleanliness Comments
Difficult to comment, as the car was covered with salt deposits from motorway driving. Today's rain has improved the colour.
Volkswagen Golf
Mike
07/02/2018
07/02/2018
10 / 10
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Mike of Aberdeen, who had a new VW Golf Diesel Hatchback (2017 on) on 07/02/2018
Overall: 10 / 10
Delivery Person Comments
Really pleasant guy who stayed for a coffee and a football chat!
Delivery Punctuality Comments
15 min early.
Overall Punctuality Comments
15 min early.
Cleanliness Comments
Car was immaculate.
Dealer Service Comments
See above
Overall Comments
Driver contacted me night before delivery with a time for the next morning. He arrived 15min early.
Delivery Communication Comments
Had no communication with the dealer so cannot coent
Missing Comments
Service. Record documentation
Improvements
No complaints at all. The whole process has been entirely stress free. Thanks again to you and your team.
Skoda Superb Estate (2015-19)
Paul
05/02/2018
05/02/2018
10 / 10
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Paul of North Rigton, who had a new Skoda Superb Diesel Estate (2015 - 2019) on 05/02/2018
Overall: 10 / 10
Skoda Octavia
Ali
03/08/2017
03/08/2017
? / 10
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Citroen Grand C4 Picasso (2016-18)
Royd
01/02/2018
01/02/2018
6 / 10
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Royd of Harrogate, who had a new Citroen Grand C4 Picasso Diesel Estate (2016 - 2018) on 01/02/2018
Overall: 6 / 10
Improvements
Knowing the date a bit sooner, knowing the time window and making the time window smaller.
Nissan Juke Pre-current (2014-20)
John
01/02/2018
01/02/2018
10 / 10
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John of Coventry, who had a new Nissan Juke Hatchback (2014 - 2020) on 01/02/2018
Overall: 10 / 10
Improvements
No complaints, faultless service.
Land Rover RR Evoque (2015 on) (2015-18)
Steve
24/01/2018
24/01/2018
8 / 10
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Steve of Manchester, who had a new Land Rover Range Rover Evoque Hatchback (2015 - 2018) on 24/01/2018
Overall: 8 / 10
Seat Alhambra Estate (2010-20)
Simon
26/01/2018
26/01/2018
8 / 10
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Simon of Sheffield, who had a new Seat Alhambra Diesel Estate (2010 - 2020) on 26/01/2018
Overall: 8 / 10
Nissan Qashqai (2017-20)
Noeman
02/01/2018
02/01/2018
10 / 10
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Noeman of SLOUGH, who had a new Nissan Qashqai Diesel Hatchback (2017 - 2020) on 02/01/2018
Overall: 10 / 10
Audi A4 Estate (2017 on) (2017-18)
Kev
15/01/2018
15/01/2018
8 / 10
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Kev of Manchester, who had a new Audi A4 Avant Special Editions (2017 - 2018) on 15/01/2018
Overall: 8 / 10
Overall Comments
AWESOME!
Delivery Communication Comments
best car buying/leasing experience I've ever had!
Seat Arona
Farrukh
18/01/2018
18/01/2018
6 / 10
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Farrukh of Nottingham, who had a new Seat Arona Hatchback (2017 - 2021) on 18/01/2018
Overall: 6 / 10
Delivery Person Comments
Friendly
Delivery Punctuality Comments
Came too late as it was too dark to inspect
Overall Punctuality Comments
Came too late as it was too dark to inspect
Cleanliness Comments
Inside very clean but looked slightly dirty on outside. Probably because of weather.
Dealer Service Comments
Just missing some key elements which would've made me happier
Delivery Communication Comments
As the delivery hadn't come by 4pm i felt compelled to cpntact you to find out. It was only then when the delivery team contacted me. Would've been good if they kept me informed earlier.
Improvements
More contact on the day for estimated time, more knowledge of car. Earlier delivery
Seat Leon (2018-19)
David
11/01/2018
11/01/2018
8 / 10
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David of Leeds, who had a new Seat Leon Hatchback Special Edition (2018 - 2019) on 11/01/2018
Overall: 8 / 10
Delivery Person Comments
Really polite and helpful, happy to wait while I inspected the car. Actually found my front door unlike most parcel or take away delivery drivers.
Skoda Octavia Estate
Paul
18/01/2018
18/01/2018
8 / 10
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Paul of SHEFFIELD, who had a new Skoda Octavia Diesel Estate (2017 on) on 18/01/2018
Overall: 8 / 10
Damage Comments
although hard to be sure as raining
Improvements
foubd a delivery form in the car which looks like should have completed and signed. in stead done on a tablet
Seat Ibiza (2017 - 2021)
Jack
17/01/2018
17/01/2018
8 / 10
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Jack of Neath, who had a new Seat Ibiza Hatchback (2017 - 2021) on 17/01/2018
Overall: 8 / 10
Improvements
Nothing I can think of.
Skoda Superb Estate (2015-19)
Luke
15/01/2018
15/01/2018
6 / 10
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Luke of Sedgley, who had a new Skoda Superb Diesel Estate (2015 - 2019) on 15/01/2018
Overall: 6 / 10
Cleanliness Comments
Some mud on the driver side carpet and car had a jetwash that left a streaky finish
Overall Comments
No check offered and sat nav sd card missing. Delivery person did not inform us of this
Missing Comments
Sat nav sd card
Improvements
Told us about the item missing. Not dirted the carpet. No streaky paint finish
Mercedes C Class Saloon (2014-18)
15/01/2018
15/01/2018
10 / 10
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of , who had a new Mercedes C Class Diesel Saloon (2014 - 2018) on 15/01/2018
Overall: 10 / 10
Kia Carens Estate
Magnus
12/01/2018
12/01/2018
4 / 10
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Magnus of Surbiton, who had a new Kia Carens Estate (2016 - 2019) on 12/01/2018
Overall: 4 / 10
Delivery Person Comments
The person just wanted to leave. Little to no information.
Delivery Punctuality Comments
Said they would be there at 11, arrived an hour later
Overall Punctuality Comments
Said they would be there at 11, arrived an hour later
Damage Comments
Small chip mark at front
Overall Comments
I am extremely disappointed. They left me with NO petrol (the light was on) and I had to carefully drive to nearest petrol station as I was extremely worried that I would run out of petrol.
Improvements
Left me with some petrol!
Hyundai Tucson Estate (2015-18)
Phill
10/01/2018
10/01/2018
8 / 10
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Phill of Loughton, who had a new Hyundai Tucson Diesel Estate (2015 - 2018) on 10/01/2018
Overall: 8 / 10
Delivery Person Comments
Happy, even when being shouted at for blocking the road as he manouvered.
Cleanliness Comments
Inside was spotless. Outside needs a good clean
Overall Comments
They rang the day before and told me the time they would be with me. And they were bang on time.
Missing Comments
Car mats. Not sure they were included. Just assumed they would be.
Improvements
Nothing
Renault Clio
Paul
05/01/2018
05/01/2018
8 / 10
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Paul of Walsall, who had a new Renault Clio Diesel Hatchback (2016 on) on 05/01/2018
Overall: 8 / 10
Delivery Punctuality Comments
Driver tried to deliver early morning when afternoon was requested
Overall Punctuality Comments
Driver tried to deliver early morning when afternoon was requested
Cleanliness Comments
Good but dashboard was very dusty.
Improvements
Would have liked a weekend delivery, plus there was a clear breakdown in communication over the agreed delivery time.
Seat Leon (2018-19)
Keith
09/01/2018
09/01/2018
10 / 10
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Keith of CASTLE DOUGLAS, who had a new Seat Leon Hatchback Special Edition (2018 - 2019) on 09/01/2018
Overall: 10 / 10
Delivery Person Comments
Very pleasant man who was actually employed by the dealer rather than a logistics company. He explained every feature on the car.
Delivery Punctuality Comments
Arrived on time
Overall Punctuality Comments
Arrived on time
Cleanliness Comments
Delivery person had stopped prior to delivery to have the car washed - wet roads and grit due to the weather.
Dealer Service Comments
No direct communication but seemed to have kept Ling Cars up to date.
Overall Comments
Arrived on time
Improvements
Nil
Volkswagen Golf Mk7
Gill
06/12/2017
06/12/2017
10 / 10
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Gill of Kent, who had a new VW Golf Hatchback (2017 - 2020) on 06/12/2017
Overall: 10 / 10
Delivery Person Comments
Although asked for the toilet and was in there for a very long time!
Volvo V40 (2012-19)
Alison
08/01/2018
08/01/2018
8 / 10
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Alison of Whitley Bay, who had a new Volvo V40 Diesel Hatchback (2012 - 2019) on 08/01/2018
Overall: 8 / 10
Seat Leon (2018-19)
Michael
27/12/2017
27/12/2017
10 / 10
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Michael of Stafford, who had a new Seat Leon Hatchback Special Edition (2018 - 2019) on 27/12/2017
Overall: 10 / 10
Delivery Person Comments
The man who delivered the car was very thorough in showing me how the infotainment system worked, and was very friendly!
Delivery Punctuality Comments
Spot on! The car was at my door by 1030
Overall Punctuality Comments
Spot on! The car was at my door by 1030
Cleanliness Comments
He’d driven over 100 miles in it so it wasn’t spotless on the outside, but the inside of the car was kept spotless!
Overall Comments
The car arrived early in the day and the communication from the supplying garage on the day of delivery was spot on!
Improvements
Nout!
Citroen Grand C4 Picasso (2016-18)
Dave
05/01/2018
05/01/2018
10 / 10
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Dave of Middlesbrough, who had a new Citroen Grand C4 Picasso Diesel Estate (2016 - 2018) on 05/01/2018
Overall: 10 / 10
Skoda Octavia
Simon
05/01/2018
05/01/2018
10 / 10
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Simon of Nuneaton, who had a new Skoda Octavia Diesel Hatchback (2017 on) on 05/01/2018
Overall: 10 / 10
Delivery Person Comments
Nice guy and very helpful
Delivery Punctuality Comments
He rang me to ask if he could come early but was happy to wait till the booked time too.
Overall Punctuality Comments
He rang me to ask if he could come early but was happy to wait till the booked time too.
Cleanliness Comments
It was immaculate just like when I have purchased new cars previously
Dealer Service Comments
Supplied an immaculate car when they said they would do
Overall Comments
Delivered on a transporter and was immaculate.
Delivery Communication Comments
You were all very helpful with my totally unreasonable demands! (Sorry)
Improvements
The impossible
Suzuki Baleno
Simon
05/01/2018
05/01/2018
6 / 10
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Simon of Alton, who had a new Suzuki Baleno Hatchback (2016 - 2019) on 05/01/2018
Overall: 6 / 10
Delivery Punctuality Comments
40 mins after ETA 2pm but was 2:40pm
Overall Punctuality Comments
40 mins after ETA 2pm but was 2:40pm
Cleanliness Comments
Found the boot had leaves in it. Also polythene torn up
Dealer Service Comments
Sent car 240 miles when Town and Country cars is a Suzuki dealer 6 miles away. Also he said he almost brought me a completely different car
Missing Comments
Mats. Boot liner. Rear bumper protector
Improvements
Check list of requirements before car is sent out. Check no packaging left in car. Also that it does not need hovering out leaves
Audi A4 Saloon (2015 on) (2015-18)
Kate
05/01/2018
05/01/2018
10 / 10
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Kate of Worcester , who had a new Audi A4 Saloon (2015 - 2018) on 05/01/2018
Overall: 10 / 10
Delivery Person Comments
Great, friendly , knowledgeable
Delivery Punctuality Comments
Rang in morning. Arrived the time he said he would.
Overall Punctuality Comments
Rang in morning. Arrived the time he said he would.
Overall Comments
Friendly personable delivery man. Knew a lot about the car and it’s features. Helped connect my phone to the system. Allowed us appropriate time to check over car.
Volkswagen Touran Estate
Kerry
28/12/2017
28/12/2017
8 / 10
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Kerry of Dunblane , who had a new VW Touran Diesel Estate (2015 on) on 28/12/2017
Overall: 8 / 10
Delivery Person Comments
Very pleasant chap.
Overall Comments
Early phone call to advise of delivery time and car washed at nearest car wash.
Missing Comments
I can’t find a warranty book.
Improvements
The only improvement would have been a confirmation contact from the dealer. Because of the Xmas holiday and poor weather in England I wasn’t sure the delivery would go ahead. It was fine so I needn’t have worried.
Nissan Qashqai (2017-20)
Paul
02/01/2018
02/01/2018
8 / 10
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Paul of North Shields, who had a new Nissan Qashqai Diesel Hatchback (2017 - 2020) on 02/01/2018
Overall: 8 / 10
Delivery Person Comments
Nice guy who delivered showed me the basics of the car controls
Delivery Punctuality Comments
Was on time
Overall Punctuality Comments
Was on time
Cleanliness Comments
Very clean inside, a little dirty on the outside but this will be due to bad weather
Overall Comments
Rang me before delivery and was on time
Improvements
Was very good overall and a really smooth process. Thank you
Seat Ibiza (2017 - 2021)
Nick
20/12/2017
20/12/2017
10 / 10
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Nick of Northampton, who had a new Seat Ibiza Hatchback (2017 - 2021) on 20/12/2017
Overall: 10 / 10
Land Rover Discovery Station Wagon (2020-24)
Daniel
20/12/2017
20/12/2017
6 / 10
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Daniel of West Midlands, who had a new Land Rover Discovery Sw (2020 - 2024) on 20/12/2017
Overall: 6 / 10
Cleanliness Comments
Arrived very muddy,
Overall Comments
I was surprised when the car was delivered that i was expected to take the delivery driver to the train station without any notice given.
This should be notified in advance so plans can be made.
The driver however was very friendly and helpful.
Delivery Communication Comments
You were very good however did not hear from dealer on one occasion.
Improvements
Let customer know of need to take the delivery driver to the train station upon delivery
Kia Stonic Estate
Peter
19/12/2017
19/12/2017
10 / 10
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Peter of Milton Keynes, who had a new Kia Stonic Estate Special Edition (2017 on) on 19/12/2017
Overall: 10 / 10
Dealer Service Comments
Can’t comment here as had no communication without them at all
Overall Comments
Driver was excellent, explained all major controls and systems
Improvements
Other than a phone call or email explaining what time the car would be delivered then everything was fine
Seat Leon (2018-19)
Clive
12/12/2017
12/12/2017
8 / 10
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Clive of KENT, who had a new Seat Leon Hatchback Special Edition (2018 - 2019) on 12/12/2017
Overall: 8 / 10
Delivery Person Comments
Pleasant but did not spend any time explaining anything on the car - just wanted to get his train home!
Dealer Service Comments
Can't really comment as not had any contact
Improvements
Explained more about the car
Nissan Juke Pre-current (2014-20)
James
19/12/2017
19/12/2017
10 / 10
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James of Gillingham, who had a new Nissan Juke Hatchback (2014 - 2020) on 19/12/2017
Overall: 10 / 10
Nissan Juke Pre-current (2014-20)
Leeca
18/12/2017
18/12/2017
8 / 10
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Leeca of Gloucestershire, who had a new Nissan Juke Hatchback (2014 - 2020) on 18/12/2017
Overall: 8 / 10
Delivery Person Comments
Happy Chap and willing to show me around the car with no rush
Delivery Punctuality Comments
Had a call 30 mins before delivery and delivered in daylight which was a bonus this time of year
Overall Punctuality Comments
Had a call 30 mins before delivery and delivered in daylight which was a bonus this time of year
Cleanliness Comments
Given the car had been driven 14 miles from source on a damp day it was pretty clean
Damage Comments
Yes, a small scratch on drivers side wheel arch but this was reported
Overall Comments
Informative delivery man - friendly and didn't feel rushed.
Improvements
Delivery was superb.
Citroen C3 (2018-20)
Corinna
18/12/2017
18/12/2017
10 / 10
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Corinna of Shrewsbury, who had a new Citroen C3 Hatchback Special Edition (2018 - 2020) on 18/12/2017
Overall: 10 / 10
Overall Comments
My phone doesnt connect to the bluetooth but I will pop into a dealer and see what they ca do
Missing Comments
I wasn't given a delivery form.
Nissan Qashqai (2017-21)
14/12/2017
14/12/2017
10 / 10
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of , who had a new Nissan Qashqai Hatchback (2017 - 2021) on 14/12/2017
Overall: 10 / 10
Delivery Person Comments
Very pleasant
Delivery Punctuality Comments
Delivered on time
Overall Punctuality Comments
Delivered on time
Cleanliness Comments
Car was delivered in spotless condition
Overall Comments
Plenty of pre-delivery warning and turned up oon time.
Seat Leon (2018-19)
Zoe
13/12/2017
13/12/2017
8 / 10
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Zoe of Newport, who had a new Seat Leon Hatchback Special Edition (2018 - 2019) on 13/12/2017
Overall: 8 / 10
Delivery Person Comments
He was very nice. Though it would have been nice to get a quick demo of the equipment as I struggled to get the seat right initially and panicked that there was a manufacturer fault, thankfully I figured it out in the end.
Cleanliness Comments
He advised he couldn't find a hand car wash (he said he's only allowed to use this type) but had left the tank half full as a goodwill gesture.
Delivery Communication Comments
The delivery driver only noticed on delivery that I had requested an afternoon delivery ( they delivered in the morning). So it would be good if the dealer read your notes in advance. Even if they can't promise a particular time it would have been helpful for them to say they can or can't do it.
Audi A6 Estate (2014 on) (2014-18)
Dan
12/12/2017
12/12/2017
8 / 10
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Dan of Croydon, who had a new Audi A6 Diesel Avant (2014 - 2018) on 12/12/2017
Overall: 8 / 10
Improvements
Nothing
Seat Ateca Estate (2016-20)
Pippa
08/12/2017
08/12/2017
6 / 10
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Pippa of Enfield, who had a new Seat Ateca Diesel Estate (2016 - 2020) on 08/12/2017
Overall: 6 / 10
Cleanliness Comments
The outside of the car was dirty due to the weather, however i think he would have gone to clean it if I'd wanted him to.
Overall Comments
Could only have been improved by an update to say he was going to be a bit late (due to traffic). It did not put me out as I had the day off though.
Missing Comments
SD card for Sat Nav
Dacia Duster Estate (2014-18)
Dalvi
11/12/2017
11/12/2017
10 / 10
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Dalvi of Hagley, who had a new Dacia Duster Estate (2014 - 2018) on 11/12/2017
Overall: 10 / 10
Delivery Punctuality Comments
Delivered despite heavy snow.
Overall Punctuality Comments
Delivered despite heavy snow.
Ford Focus (2014-18)
Anne
11/12/2017
11/12/2017
8 / 10
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Anne of Hextable, who had a new Ford Focus Hatchback (2014 - 2018) on 11/12/2017
Overall: 8 / 10
Damage Comments
Actually hard to tell on delivery as it was dark and raining heavil. Looks ok now I have had a ch to look it over in daylight
Improvements
Nothing other than ensuring good weather on delivery????
Nissan Qashqai (2017-21)
Rob
08/12/2017
08/12/2017
8 / 10
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Rob of Exeter, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 08/12/2017
Overall: 8 / 10
Improvements
Great service apart from a couple of dirty marks on the seats in the car. Easily removed but we had to clean it off.
Kia Sportage Estate (2016-18)
Brian
08/12/2017
08/12/2017
10 / 10
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Brian of Chappel, who had a new Kia Sportage Estate (2016 - 2018) on 08/12/2017
Overall: 10 / 10
Delivery Person Comments
Delivery was very good but I did not get close enough to delivery driver to check his body odour
Delivery Punctuality Comments
Was told by driver what time he would be here and he was within twenty minutes of the time he quoted excellent
Overall Punctuality Comments
Was told by driver what time he would be here and he was within twenty minutes of the time he quoted excellent
Improvements
Bottle of champagne would have been nice but I don't drink drive so no delivery could not have been any better
Volkswagen Tiguan Estate
Will
30/11/2017
30/11/2017
10 / 10
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Will of PRESTON, who had a new VW Tiguan Diesel Estate (2016 on) on 30/11/2017
Overall: 10 / 10
Skoda Superb Estate (2015-19)
Rich
29/11/2017
29/11/2017
8 / 10
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Rich of HUDDERSFIELD , who had a new Skoda Superb Diesel Estate (2015 - 2019) on 29/11/2017
Overall: 8 / 10
Missing Comments
I didn’t receive any form of paperwork. I was expecting something with the mileage on for example and It only occurred to me afterward that it was upto me to remember what the delivery mileage was.
Kia Sportage Estate (2016-18)
Steven
28/11/2017
28/11/2017
10 / 10
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Steven of Edinburgh, who had a new Kia Sportage Estate (2016 - 2018) on 28/11/2017
Overall: 10 / 10
Audi A4 Saloon (2015 on) (2015-18)
Titus
30/11/2017
30/11/2017
8 / 10
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Titus of Denton , who had a new Audi A4 Saloon (2015 - 2018) on 30/11/2017
Overall: 8 / 10
Delivery Person Comments
Very pleasant gentleman who went through everything with me
Delivery Punctuality Comments
Earlier than expected actually
Overall Punctuality Comments
Earlier than expected actually
Cleanliness Comments
Car was very clean, especially the interior. The exterior had some grit and dirt from the motorway which is expected as he drove it
Damage Comments
I checked the car all over and didn't spot any damage
Overall Comments
Very helpful and informative throughout. Called me with ETA and delivered the car earlier than expected
Delivery Communication Comments
Called me with ETA
Missing Comments
I've not spotted anything yet to be missing
Improvements
Nothing to note at this point
Seat Ateca Estate
George
01/12/2017
01/12/2017
10 / 10
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George of Warminster, who had a new Seat Ateca Estate (2020 - 2023) on 01/12/2017
Overall: 10 / 10
Delivery Person Comments
He smelt great.
Delivery Punctuality Comments
AM delivery.
Overall Punctuality Comments
AM delivery.
Cleanliness Comments
Very clean.
Overall Comments
Arrived earlier than I thought. Driver put it through the car wash before delivery.
Delivery Communication Comments
Driver called 30 mins prior to delivery.
Improvements
Delivered a Ferrari instead.
Audi A4 Estate (2015 on) (2015-18)
Debbie
30/11/2017
30/11/2017
8 / 10
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Debbie of Newcastle, who had a new Audi A4 Avant (2015 - 2018) on 30/11/2017
Overall: 8 / 10
Overall Comments
Early in morning suited me, had asked for a morning delivery
Missing Comments
No service/warranty book but checked with Lings and they assured me that the car doesn't have one straight away
BMW 1 Series
Sean
28/11/2017
28/11/2017
10 / 10
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Sean of Weymouth, who had a new BMW 1 Series Diesel Hatchback (2015 on) on 28/11/2017
Overall: 10 / 10
Delivery Punctuality Comments
Wasn't early - 3.30pm but they kept me informed.
Overall Punctuality Comments
Wasn't early - 3.30pm but they kept me informed.
Missing Comments
No warranty/service book - was there supposed to be one ?
Volkswagen Tiguan Estate
Steven
30/11/2017
30/11/2017
10 / 10
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Steven of Glassgow, who had a new VW Tiguan Diesel Estate (2016 on) on 30/11/2017
Overall: 10 / 10
Overall Comments
Delivery driver was very helpful and on time.
Mercedes C Class Saloon (2014-18)
Kay
29/11/2017
29/11/2017
10 / 10
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Kay of Essex, who had a new Mercedes C Class Saloon (2014 - 2018) on 29/11/2017
Overall: 10 / 10
Improvements
Nothing
Seat Ateca Estate (2016-20)
Sean
29/11/2017
29/11/2017
10 / 10
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Sean of Huddersfield, who had a new Seat Ateca Diesel Estate (2016 - 2020) on 29/11/2017
Overall: 10 / 10
Mercedes C Class (2016-18)
Roger
29/11/2017
29/11/2017
8 / 10
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Roger of SUTTON COLDFIELD , who had a new Mercedes C Class Cabriolet (2016 - 2018) on 29/11/2017
Overall: 8 / 10
Seat Arona
Michelle
27/11/2017
27/11/2017
10 / 10
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Michelle of Ringwood, who had a new Seat Arona Hatchback (2017 - 2021) on 27/11/2017
Overall: 10 / 10
Delivery Person Comments
Mark was very helpful, even offered to jet wash car as it had been raining heavily on his journey to deliver the car.
Damage Comments
The car was delivered at 17.30 therefore light was an issue. However in torch light the car looked fine and checks the following day in daylight showed the vehicle to be in excellent condition.
Delivery Communication Comments
Excellent service and communication, absolutely perfect.
Improvements
Delivery in daylight and phone call from dealer at start of day to give rough idea of delivery time.
Volkswagen Tiguan Estate
Tom
29/11/2017
29/11/2017
8 / 10
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Tom of Sidcup, who had a new VW Tiguan Diesel Estate (2016 on) on 29/11/2017
Overall: 8 / 10
Dealer Service Comments
Dealer was not supplying information when the car will be delivered.(needed to repair the rear wiper engine,which to a week)Needed to chase them,not very helpful.
Improvements
Nothing
Kia Sportage Estate (2016-18)
Poppa P
27/11/2017
27/11/2017
8 / 10
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Poppa P of Preston, who had a new Kia Sportage Estate (2016 - 2018) on 27/11/2017
Overall: 8 / 10
Delivery Punctuality Comments
40 minutes later than advised
Overall Punctuality Comments
40 minutes later than advised
Audi A6 Saloon (2014 on) (2014-18)
Paddy
28/11/2017
28/11/2017
8 / 10
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Paddy of Whitley Bay, who had a new Audi A6 Diesel Saloon (2014 - 2018) on 28/11/2017
Overall: 8 / 10
Delivery Person Comments
the driver did a good hand over, he also took car to local car wash as it wasnt in a clean state to be able to fully check as it was driven 247 miles to deliver it to me. once car was clean i was able to check and complete the hand over.
Delivery Punctuality Comments
rang an hour before to inform ETA and was on time.
Overall Punctuality Comments
rang an hour before to inform ETA and was on time.
Cleanliness Comments
as previouslly mentioned, he also drove me to local car wash as it wasnt in a clean state to be able to fully check as it was driven 247 miles to deliver it to me. once car was clean i was able to check and complete the hand over.
Damage Comments
no damage noted.
Dealer Service Comments
so far so good :)
Overall Comments
driver called me to inform of ETA,
Delivery Communication Comments
:)
Improvements
last time i got an audi i also got a full tank of fuel by the audi delivery driver .. but not this time, only a 1/4 tank :) why is this? are all suppliers different ?
Skoda Superb Estate (2015-19)
Nigel
27/11/2017
27/11/2017
8 / 10
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Nigel of Market Lavington, who had a new Skoda Superb Diesel Estate (2015 - 2019) on 27/11/2017
Overall: 8 / 10
Cleanliness Comments
Car was not that clean, but it was a horrible day weather wise and driver did try to clean it before delivery
Citroen Grand C4 Picasso (2016-18)
Iain
27/11/2017
27/11/2017
8 / 10
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Iain of Hereford, who had a new Citroen Grand C4 Picasso Diesel Estate (2016 - 2018) on 27/11/2017
Overall: 8 / 10
Volkswagen Tiguan Estate
Emma
22/11/2017
22/11/2017
10 / 10
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Emma of , who had a new VW Tiguan Diesel Estate (2016 on) on 22/11/2017
Overall: 10 / 10
Improvements
All good, thanks
Volkswagen Golf Mk7
Stavvers
24/11/2017
24/11/2017
10 / 10
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Stavvers of Tunbridge Wells, who had a new VW Golf Hatchback (2017 - 2020) on 24/11/2017
Overall: 10 / 10
Delivery Person Comments
Very friendly and helpful. I even made him a cup of tea.
Overall Comments
Got a call at 9am to say the car would be arriving at 12.30, and it arrived at 12.30!
Improvements
Nothing. It was spot on.
Citroen Grand C4 Picasso (2016-18)
Neil
24/11/2017
24/11/2017
8 / 10
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Neil of Southsea, who had a new Citroen Grand C4 Picasso Diesel Estate (2016 - 2018) on 24/11/2017
Overall: 8 / 10
Delivery Person Comments
Friendly and courteous
Delivery Punctuality Comments
Arrived at 8am!
Overall Punctuality Comments
Arrived at 8am!
Cleanliness Comments
Like a new car :)
Dealer Service Comments
Unable to assign private plate to vehicle but sent docs back promptly.
Overall Comments
Arrived on covered lorry
Delivery Communication Comments
No notification of delivery time from transport co.
Improvements
Notification of delivery time slot.
Volkswagen Tiguan (2020-23) pre-current
22/11/2017
22/11/2017
8 / 10
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of , who had a new VW Tiguan Estate (2020 - 2023) on 22/11/2017
Overall: 8 / 10
Kia Carens Estate
Ross
22/11/2017
22/11/2017
6 / 10
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Ross of Banff, who had a new Kia Carens Diesel Estate (2016 on) on 22/11/2017
Overall: 6 / 10
Dealer Service Comments
was suprised to not get mats, seems a really strange thing to not be part of supplying a new car
Delivery Communication Comments
no communication from delivery company until the night before delivery (LING part was very good, delivery date confirmed early on in the process)
Improvements
contact with the delivery service earlier in the process and letting me know we would not get mats, it makes about as much sense as the car turning up with no head rests on the front seats.
Audi A6 Estate (2014 on) (2014-18)
Katie
22/11/2017
22/11/2017
8 / 10
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Katie of Halifax, who had a new Audi A6 Diesel Avant (2014 - 2018) on 22/11/2017
Overall: 8 / 10
Delivery Person Comments
Very nice chap, extremely helpful and happy to answer questions
Dealer Service Comments
They ordered the wrong car but did redeem themselves by offering a better replacement
No offer of a courtesy car for the delay in delivery.
Overall Comments
Delivery driver was very flexible on where to meet me and kept me informed of timings
Improvements
Nothing. Glad I didn't get the car pictured!!
Seat Ateca Estate
James
15/11/2017
15/11/2017
10 / 10
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James of Cheam, who had a new Seat Ateca Estate (2020 - 2023) on 15/11/2017
Overall: 10 / 10
Delivery Person Comments
John was great. Gave his time to go through the car features before he caught his train.
Ford Focus (2014-18)
Paul
16/11/2017
16/11/2017
10 / 10
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Paul of Stevenage, who had a new Ford Focus Hatchback (2014 - 2018) on 16/11/2017
Overall: 10 / 10
Delivery Person Comments
He was very presentable, wearing a shirt and tie with jacket and was warm and friendly. So much so that I then offered him (he had asked about the bus stop near me - just opposite the end of my road) a lift to the train station.
Delivery Punctuality Comments
Yes; and telephoned about 30-35 minutes before with the ETA and then arrived as stated - just gone Noon.
Overall Punctuality Comments
Yes; and telephoned about 30-35 minutes before with the ETA and then arrived as stated - just gone Noon.
Cleanliness Comments
It was exceptionally clean in my opinion and mad it very easy to detect there were no scratches hidden etc.
Damage Comments
Nothing noted and I ran my hands around all four alloy wheels and under skirting, etc and found NO issues!
Dealer Service Comments
Only have the actual delivery process to judge on but that was excellent!
Overall Comments
He telephoned approximately 30-35 minutes before arriving to provide ETA and was spot on with his estimate; he did not rush me at all to allow me time to check it very thoroughly all over the outside, inside and the boot (include the "spare tyre" area and under the bonnet. He offered to advise on instruments but I declined as I spend lots of time driving new hire cars for work and am very comfortable with the latest technology.
Delivery Communication Comments
Everyone performed VERY well in my opinion!
Missing Comments
Nothing missing!
Improvements
It was all good!
Hyundai Tucson Estate (2015-18)
Dean
09/11/2017
09/11/2017
10 / 10
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Dean of Wolverhampton, who had a new Hyundai Tucson Diesel Estate (2015 - 2018) on 09/11/2017
Overall: 10 / 10
Damage Comments
small scuff on the back passenger side on the grey plastic wheel arch
Improvements
Couldn't have done a better job!
Kia Sorento Station Wagon (2015-17)
13/11/2017
13/11/2017
10 / 10
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of , who had a new Kia Sorento Diesel Station Wagon (2015 - 2017) on 13/11/2017
Overall: 10 / 10
Delivery Person Comments
Pleasant and friendly.
Delivery Punctuality Comments
He phoned ahead of time and arrived when he said he would.
Overall Punctuality Comments
He phoned ahead of time and arrived when he said he would.
Cleanliness Comments
As a new car should be.
Overall Comments
All went smoothly
Delivery Communication Comments
One call from deliverman, otherwise all went through Ling
Improvements
Nowt
Skoda Octavia
Jonny
10/11/2017
10/11/2017
8 / 10
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Jonny of Wallsend, who had a new Skoda Octavia Diesel Hatchback (2017 on) on 10/11/2017
Overall: 8 / 10
Nissan Qashqai (2017-21)
Michelle
10/11/2017
10/11/2017
10 / 10
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Michelle of Bradford, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 10/11/2017
Overall: 10 / 10
Delivery Person Comments
Helpful and friendly , well presented
Delivery Punctuality Comments
Arrived ten minutes early
Overall Punctuality Comments
Arrived ten minutes early
Cleanliness Comments
Excellent
Overall Comments
Delivery was easy to organise
Improvements
Nothing- all went very smoothly
Peugeot 3008 Estate
Justin
13/11/2017
13/11/2017
8 / 10
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Justin of Southampton, who had a new Peugeot 3008 Diesel Estate (2016 on) on 13/11/2017
Overall: 8 / 10
Cleanliness Comments
Car was valeted at the dealership, but did show signs of being driven 200 miles in the wet!
Nissan Qashqai (2014-17)
Bill
09/11/2017
09/11/2017
8 / 10
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Bill of Hellidon, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 09/11/2017
Overall: 8 / 10
Delivery Person Comments
Apart from the red braces......
Damage Comments
At least I haven't found any as yet.
Overall Comments
I would have scored very good if Julliette Binoche had delivered the car.
Improvements
Julliette Binoche could have delivered the car and to then take me to lunch at the Ivy.
Nissan Qashqai (2014-17)
David
07/11/2017
07/11/2017
10 / 10
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David of Gateshead , who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 07/11/2017
Overall: 10 / 10
Delivery Person Comments
Mike was a nice chap very presentable took the time to explain all the features of the vehicle
Cleanliness Comments
Clean inside and out
Overall Comments
Delivered to Office adores as requested called to advise time of delivery driver was on time
Improvements
Nothing very happy
Seat Leon (2018-19)
Jim
08/11/2017
08/11/2017
8 / 10
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Jim of Newton Abbot, who had a new Seat Leon Hatchback Special Edition (2018 - 2019) on 08/11/2017
Overall: 8 / 10
Delivery Person Comments
Delivery man was friendly and courteous, answered all my questions.
Delivery Punctuality Comments
It wasn't just punctual - it was early!
Overall Punctuality Comments
It wasn't just punctual - it was early!
Cleanliness Comments
Delivery guy had taken it to the local hand car wash after driving it down from Wrexham, so the exterior was clean. Interior was clean as expected.
DS DS3
Gareth
06/11/2017
06/11/2017
10 / 10
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Gareth of Pontyclun, who had a new DS DS3 Hatchback Special Edition (2016 - 2019) on 06/11/2017
Overall: 10 / 10
Delivery Person Comments
Car was showroom condition
Delivery Punctuality Comments
No issues
Overall Punctuality Comments
No issues
Cleanliness Comments
A bit of dirty of the outside but it had been driven from Bristol and it had been raining so to be expected.
Overall Comments
They were polite and friendly and called about 45 minutes before delivery.
Delivery Communication Comments
No problems at all
Improvements
Only a very minor issue. Maybe just give the service and warranty books etc to the person who is receiving the car and just advise of the contents etc rather than having to ask.
Nissan Micra (2017-22)
Gary
06/11/2017
06/11/2017
8 / 10
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Gary of PENICUIK, who had a new Nissan Micra Hatchback Special Editions (2017 - 2022) on 06/11/2017
Overall: 8 / 10
Delivery Person Comments
HE DID WANT TO GET AWAY AS QUICK AS POSSIBLE WHEN OTHER DRIVER ARRIVED
Damage Comments
I HAVE AN ISSUE AT THE MOMENT REGARDING A WING MIRROR A SMALL COVER WAS MISSING I HAVE REPORTED IT TO YOURSELF I DID NOT NOTICE AT FIRST INSPECTION - WAITING FOR A RESPONSE FROM SUPPLIER WHICH SEEMS TO BE TAKING AGES AS HAD FROM MONDAY MORNING
Dealer Service Comments
JUST WAITING FOR SMALL ISSUE TO GET SORTED ALTHOUGH IN SERVICE BOOK IT ACTUALLY HAS NOT BEEN STAMPED FOR ITS PRE- DELIVERY SERVICE SO IM NOT SURE WHEN ITS NEXT SERVICE IS DUE
Missing Comments
AS ABOVE IN OTHER COMMENTS REGARDING WING MIRROR
Improvements
NOT TO BE TO RUSHED IN HANDING OVER CAR
Nissan Juke Pre-current (2014-20)
John
07/11/2017
07/11/2017
8 / 10
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John of Bournemouth, who had a new Nissan Juke Hatchback (2014 - 2020) on 07/11/2017
Overall: 8 / 10
Ford Focus (2014-18)
06/11/2017
06/11/2017
8 / 10
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of , who had a new Ford Focus Hatchback (2014 - 2018) on 06/11/2017
Overall: 8 / 10
Cleanliness Comments
Empty drink carton and old betting slip in centre console
Nissan Qashqai (2014-17)
Edward
03/11/2017
03/11/2017
8 / 10
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Edward of PRESTON, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 03/11/2017
Overall: 8 / 10
Audi A6 Saloon (2014 on) (2014-18)
Tom
03/11/2017
03/11/2017
10 / 10
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Tom of Yateley, who had a new Audi A6 Diesel Saloon (2014 - 2018) on 03/11/2017
Overall: 10 / 10
Ford Focus (2014-18)
Ally
03/11/2017
03/11/2017
4 / 10
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Ally of Whitley Bay, who had a new Ford Focus Hatchback (2014 - 2018) on 03/11/2017
Overall: 4 / 10
Cleanliness Comments
Although the delivery driver advised he had given it a quick wash the wheels and roof were really dirty.
Dealer Service Comments
The car had a fault that wasn't picked up by the dealer, but by the delivery driver, and then took a week to get it fixed!
Overall Comments
7 days after agreed delivery I received the car.
Delivery Communication Comments
I felt I was chasing for updates more than either the dealer or you were, getting vague replies and no hard information.
Improvements
More exact and preceise information. The term "the car has a fault, we don't know what or when it will be fixed" no offer of courtesy car despite being requested and chased 4-5 days before eventually agreeing to one.
Ford Ranger
03/11/2017
03/11/2017
8 / 10
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of , who had a new Ford Ranger Diesel (2015 - 2019) on 03/11/2017
Overall: 8 / 10
Overall Comments
Delivered with only 10 miles of fuel in tank
Improvements
leave more fuel in tank
Audi A4 Saloon (2015 on) (2015-18)
Rich
02/11/2017
02/11/2017
10 / 10
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Rich of Bristol, who had a new Audi A4 Saloon (2015 - 2018) on 02/11/2017
Overall: 10 / 10
Delivery Person Comments
Nice chap, engaging handover
Delivery Punctuality Comments
Phoned ahead, arrived bag on 800am which was perfect timing it don't get better than that
Overall Punctuality Comments
Phoned ahead, arrived bag on 800am which was perfect timing it don't get better than that
Cleanliness Comments
Was spotless
Damage Comments
At least not yet
Dealer Service Comments
Seemless
Overall Comments
I'm so happy it hurts
Delivery Communication Comments
Dull really, nothing to moan about
Missing Comments
Nothing
Improvements
Let me think, it beat the delivery date, it arrive precisely as expected so I would be nice to the dealer at least this one anyway
Seat Ibiza (2017 - 2021)
Sam
01/11/2017
01/11/2017
8 / 10
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Sam of London, who had a new Seat Ibiza Hatchback (2017 - 2021) on 01/11/2017
Overall: 8 / 10
Delivery Person Comments
Very friendly and kept me up to date with progress.
Cleanliness Comments
Car immaculate on the inside. Driver was unable to find car wash en route so outside was a little dirty, but generally fine.
Missing Comments
Do I need a warranty book? There is a maintenance log - is that the same thing?
Mercedes CLA Class Coupe (2016-19)
Graeme
02/11/2017
02/11/2017
10 / 10
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Graeme of Swindon, who had a new Mercedes CLA Diesel Coupe (2016 - 2019) on 02/11/2017
Overall: 10 / 10
Missing Comments
No Satnav installed. Guy said it was a £500 extra but spec sheet for model on website (screenshots uploaded) heavily implied it was included
Volkswagen Scirocco Coupe (2014-17)
Ervin
02/11/2017
02/11/2017
8 / 10
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Ervin of Edinburgh, who had a new VW Scirocco Diesel Coupe (2014 - 2017) on 02/11/2017
Overall: 8 / 10
Cleanliness Comments
I am pretty sure it would have been Very Good if I was not living in Scotland!! More to do with rain and dust, rather than how it was valeted.
Improvements
Everything was perfect!
Volkswagen Golf Mk7
Marc
27/10/2017
27/10/2017
10 / 10
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Marc of Corsham, who had a new VW Golf Hatchback (2017 - 2020) on 27/10/2017
Overall: 10 / 10
Nissan Qashqai (2014-17)
Steve
31/10/2017
31/10/2017
8 / 10
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Steve of Durham, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 31/10/2017
Overall: 8 / 10
Seat Leon (2018-19)
30/10/2017
30/10/2017
10 / 10
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of , who had a new Seat Leon Hatchback Special Edition (2018 - 2019) on 30/10/2017
Overall: 10 / 10
Delivery Person Comments
he didn't smell - always a bonus!
Delivery Punctuality Comments
arrived dead on time and kept me informed by text
Overall Punctuality Comments
arrived dead on time and kept me informed by text
Overall Comments
whole process went very smoothly
Improvements
nothing - all went swimmingly thank you
Audi A5 Coupe (2020-24)
Jules
30/10/2017
30/10/2017
6 / 10
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Jules of Essex, who had a new Audi A5 Coupe (2020 - 2024) on 30/10/2017
Overall: 6 / 10
Delivery Person Comments
Driver unapproachable and quiet, just wanted to go quickly to his next job
Delivery Punctuality Comments
Delivered in the morning
Overall Punctuality Comments
Delivered in the morning
Cleanliness Comments
Outside dirty , wheels filthy but inside clean
Damage Comments
There are a few marks, scratches to outside to which I have made a note and taken photos
Overall Comments
. Car delivered filthy with a few marks on car
Delivery Communication Comments
Pleased with both
Missing Comments
Not that I have noticed !!
Improvements
Have car cleaned outside before delivery (if not raining) spend time going through compartments of car
Nissan Qashqai (2014-17)
Simon
31/10/2017
31/10/2017
10 / 10
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Simon of Cheltenham, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 31/10/2017
Overall: 10 / 10
Improvements
all fine
Audi A4 Saloon (2015 on) (2015-18)
Bridget
27/10/2017
27/10/2017
10 / 10
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Bridget of Atherstone, who had a new Audi A4 Saloon (2015 - 2018) on 27/10/2017
Overall: 10 / 10
Improvements
Nothing! Car came on a trailer which was the icing on the cake
Seat Leon (2018-19)
Paul
30/10/2017
30/10/2017
8 / 10
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Paul of East Grinstead, who had a new Seat Leon Hatchback Special Edition (2018 - 2019) on 30/10/2017
Overall: 8 / 10
Missing Comments
Spare wheel - has a run flat kit instead. Did not know that we had to choose a spare wheel option during the process.
Nissan Juke Pre-current (2014-20)
Bev
30/10/2017
30/10/2017
8 / 10
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Bev of Whitstable, who had a new Nissan Juke Hatchback (2014 - 2020) on 30/10/2017
Overall: 8 / 10
Seat Ateca Estate
Mark
30/10/2017
30/10/2017
8 / 10
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Mark of Reading, who had a new Seat Ateca Estate (2020 - 2023) on 30/10/2017
Overall: 8 / 10
Delivery Punctuality Comments
Was given an ETA 3 hours prior to delivery, was very prompt
Overall Punctuality Comments
Was given an ETA 3 hours prior to delivery, was very prompt
Improvements
Can't think of anything
Mini Hatch
Alex
27/10/2017
27/10/2017
8 / 10
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Alex of Sheffield, who had a new Mini Hatchback (2014 - 2021) on 27/10/2017
Overall: 8 / 10
Cleanliness Comments
Small issue with gunk on door handle that we needed to ask the delivery guy to note on the vehicle condition form before we were prepared to sign it.
Volvo XC90 Estate
Colm
26/10/2017
26/10/2017
8 / 10
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Colm of Bishopton, who had a new Volvo XC90 Diesel Estate (2015 on) on 26/10/2017
Overall: 8 / 10
Overall Comments
Arrived ahead of schedule
Audi Q3 Estate (2015-18)
Ian
27/10/2017
27/10/2017
8 / 10
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Ian of Eastleigh, who had a new Audi Q3 Estate Special Editions (2015 - 2018) on 27/10/2017
Overall: 8 / 10
Delivery Person Comments
Phone call from driver with an ETA which was nice.
Delivery Communication Comments
Small point but did not get information re the number pate until the day of the delivery, so I couldn't arrange insurance prior to that.
Improvements
Maybe dealers should deliver on a trailer or recovery style flat bed. Two reasons, 1. The car is as new instead of being driven 70 miles. 2.The delivery driver is always stranded and as we live in a rural area it's a long walk for them back to civilisation. We're nice and always give them a lift :)
Mercedes E Class Saloon
Brent
09/10/2017
09/10/2017
8 / 10
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Brent of Aberdeen , who had a new Mercedes E Class Diesel Saloon (2016 on) on 09/10/2017
Overall: 8 / 10
Volkswagen Golf Mk7
Ken
26/10/2017
26/10/2017
10 / 10
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Ken of Sheringham, who had a new VW Golf Hatchback (2017 - 2020) on 26/10/2017
Overall: 10 / 10
Missing Comments
Overall very impressed with the delivery service.
Improvements
Can't think of anything that could have been done better.
Volkswagen Golf Mk7
Karlis
25/10/2017
25/10/2017
10 / 10
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Karlis of Manchester, who had a new VW Golf Hatchback (2017 - 2020) on 25/10/2017
Overall: 10 / 10
Delivery Person Comments
Very nice older gentleman, called me an hour before delivery, upon delivery was friendly, reminded to check the whole car if there were any issues and showed all the main features of the car.
Seat Leon Estate (2016-19)
Mark
20/10/2017
20/10/2017
8 / 10
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Mark of Bradford, who had a new Seat Leon Diesel Sport Tourer (2016 - 2019) on 20/10/2017
Overall: 8 / 10
Delivery Punctuality Comments
As noted above not ETA
Overall Punctuality Comments
As noted above not ETA
Overall Comments
Disappointed that an ETA wasn't provided
Nissan Qashqai (2017-20)
Ron
24/10/2017
24/10/2017
8 / 10
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Ron of Blairmore, Dunoon, who had a new Nissan Qashqai Diesel Hatchback (2017 - 2020) on 24/10/2017
Overall: 8 / 10
Improvements
Completely satisfied with delivery
Citroen C3 (2018-20)
Richard
23/10/2017
23/10/2017
8 / 10
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Richard of West Yorkshire, who had a new Citroen C3 Hatchback Special Edition (2018 - 2020) on 23/10/2017
Overall: 8 / 10
Audi A4 Saloon (2015 on) (2015-18)
Ben
23/10/2017
23/10/2017
6 / 10
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Ben of Norwich, who had a new Audi A4 Diesel Saloon (2015 - 2018) on 23/10/2017
Overall: 6 / 10
Cleanliness Comments
It had been driven 149 miles to the drop off so may be to have been expected. Residue from stickers left on paintqork
Improvements
Ling - nothing, dealer - could have checked their stock better, been more accurate with their delivery timescales
Mercedes E Class Saloon
Dawn
20/10/2017
20/10/2017
8 / 10
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Dawn of Great Yarmouth, who had a new Mercedes E Class Diesel Saloon (2016 on) on 20/10/2017
Overall: 8 / 10
Volkswagen Polo (2014-17)
Leighton
20/10/2017
20/10/2017
8 / 10
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Leighton of Nantwich, who had a new VW Polo Hatchback (2014 - 2017) on 20/10/2017
Overall: 8 / 10
Delivery Person Comments
We were offered coffee and a comfy seat :)
Delivery Punctuality Comments
I collected from dealership - the car was ready to take
Overall Punctuality Comments
I collected from dealership - the car was ready to take
Cleanliness Comments
Very clean inside and out
Damage Comments
There was some adhesive on the roof from the factory wrapping - Pete had a guy clean it off while we were there
Overall Comments
Dealership was courteous and friendly 'Pete from Fleet' took the time to show my daughter around the car and how all controls worked
Delivery Communication Comments
Holly and Guy looked after us very well - No.3 car from Lings this year!!
Improvements
Not a lot really - it would have been nice to have it delivered but there was no delivery slots available so we collected from dealer - one hour drive so no hassle really
Seat Alhambra Estate (2010-20)
19/10/2017
19/10/2017
8 / 10
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of , who had a new Seat Alhambra Diesel Estate (2010 - 2020) on 19/10/2017
Overall: 8 / 10
Cleanliness Comments
Considering it had been driven down from Halifax on a rainy day.
Improvements
Could give the car a wash before delivering.
Volkswagen Golf Estate (2020 - 2023)
Ronan
19/10/2017
19/10/2017
8 / 10
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Ronan of Inverkeithing, who had a new VW Golf Estate (2020 - 2023) on 19/10/2017
Overall: 8 / 10
Honda CR-V Estate (2015 on) (2015-18)
Stevie
16/10/2017
16/10/2017
10 / 10
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Stevie of , who had a new Honda CR-V Diesel Estate (2015 - 2018) on 16/10/2017
Overall: 10 / 10
Damage Comments
Or none that we could see
Missing Comments
Free first aid kit !
Volkswagen Golf Mk7
Robert
17/10/2017
17/10/2017
10 / 10
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Robert of Altrincham, who had a new VW Golf Hatchback (2017 - 2020) on 17/10/2017
Overall: 10 / 10
Audi A3 Sportback (2016-18)
Jonny
19/10/2017
19/10/2017
6 / 10
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Jonny of Middlesbrough, who had a new Audi A3 Sportback Special Editions (2016 - 2018) on 19/10/2017
Overall: 6 / 10
Seat Ateca Estate
Caroline
19/10/2017
19/10/2017
10 / 10
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Caroline of Gloucester, who had a new Seat Ateca Estate (2020 - 2023) on 19/10/2017
Overall: 10 / 10
Mercedes C Class Saloon (2014-18)
Mark
19/10/2017
19/10/2017
8 / 10
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Mark of Warlingham, who had a new Mercedes C Class Saloon (2014 - 2018) on 19/10/2017
Overall: 8 / 10
Damage Comments
Couldn't see any - car was wet though
Nissan X-Trail Station Wagon (2014-18)
J
17/10/2017
17/10/2017
8 / 10
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J of Renfrew, who had a new Nissan X-Trail Diesel Station Wagon (2014 - 2018) on 17/10/2017
Overall: 8 / 10
Delivery Person Comments
Friendly guy who talked me through controls as had never driven automatic before
Cleanliness Comments
Only comment is would have thought dealer could have supplied car mats.This is the familys 4th lease car ,the second Nissan and the first company not to supply mats on delivery
Overall Comments
Car not delivered on agreed date as driver had rang in sick but hire car arranged and delivery scheduled for work next day. Illness cant be helped but if company had notified me before 1030am I could have got lift to work rather than wasting a days annual leave
Honda CR-V Estate (2015 on) (2015-18)
Stephen
17/10/2017
17/10/2017
10 / 10
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Stephen of Uckfield, who had a new Honda CR-V Diesel Estate (2015 - 2018) on 17/10/2017
Overall: 10 / 10
Citroen Grand C4 Picasso (2016-18)
Tariq
17/10/2017
17/10/2017
10 / 10
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Tariq of Manchester, who had a new Citroen Grand C4 Picasso Diesel Estate (2016 - 2018) on 17/10/2017
Overall: 10 / 10
Improvements
Nothing
Audi Q7 Estate
Simon
16/10/2017
16/10/2017
6 / 10
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Simon of Huddersfield, who had a new Audi Q7 Estate (2015 - 2019) on 16/10/2017
Overall: 6 / 10
Delivery Person Comments
He was a friendly chap. But very keen to leave and didn't want to explain how the basic car worked, such that I didn't need to use the key to start the car. Bit disappointed.
Delivery Punctuality Comments
As said he was 1hr and 15mins early. Luckily I was home.
Overall Punctuality Comments
As said he was 1hr and 15mins early. Luckily I was home.
Cleanliness Comments
Clean
Damage Comments
No
Dealer Service Comments
No knowledge at this time
Overall Comments
The delivery wasn't between 11am and 12pm as planned, arrived at 9.45am. Which caused me an issue as I was on a work conference call.
Delivery Communication Comments
I didn't know until the day of delivery on the time of delivery.
Improvements
Would like 24hr notice of delivery time slot
Mercedes C Class Saloon (2014-18)
Steve
16/10/2017
16/10/2017
8 / 10
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Steve of Basingstoke, who had a new Mercedes C Class Saloon (2014 - 2018) on 16/10/2017
Overall: 8 / 10
Delivery Person Comments
No issues nice guy.
Delivery Punctuality Comments
Accurate to the time planned.
Overall Punctuality Comments
Accurate to the time planned.
Cleanliness Comments
Inside very clean outside was a little dirty but see earlier comments. Delivery guy said it had been cleaned inside and out on Saturday morning?
Damage Comments
It was in good order no issues seen.
Overall Comments
Good. Arrived on time after earlier call. Paperwork checks easy. Car a little dirty on arrival having driven up from Exeter but to be fair there was heavy storms in the south west so no issues v low mileage at 137 miles on handover. Showed me the key point of the car so good to go.
Improvements
Earlier delivery maybe had to wait a couple of weeks due to it being busy? Otherwise fine.
Kia Sorento Station Wagon (2015-17)
Blake
13/10/2017
13/10/2017
10 / 10
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Blake of Hampshire, who had a new Kia Sorento Diesel Station Wagon (2015 - 2017) on 13/10/2017
Overall: 10 / 10
Skoda Yeti Outdoor Estate (2013-17)
Hannah
06/10/2017
06/10/2017
6 / 10
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Hannah of Hereford, who had a new Skoda Yeti Outdoor Diesel Estate (2013 - 2017) on 06/10/2017
Overall: 6 / 10
Cleanliness Comments
Car had obviously been cleaned but then sat on to forecourt with no attention before delivery. The driver offered a jet wash and said it was dusty from the journey but actually the 'dust' was inside the door frames etc... with a footprint on the back of the drivers seat, and a jet wash would not have sorted this. There are no car wash facilities in Hay where the delivery was made. The car is fine but it could have been given a polish before being delivered - last time it was completely spotless so that set the expectations.
Overall Comments
not as good as last time.
Improvements
It makes a difference if the car feels as though it has been cleaned properly prior to delivery and as though they care about it.
Mitsubishi L200 Double Cab Pick-up
Stuart
22/09/2017
22/09/2017
10 / 10
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Stuart of Boston, who had a new Mitsubishi L200 on 22/09/2017
Overall: 10 / 10
Volvo XC60 Estate (2013-17)
Ron
10/10/2017
10/10/2017
10 / 10
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Ron of Blackwood, who had a new Volvo XC60 Diesel Estate (2013 - 2017) on 10/10/2017
Overall: 10 / 10
Delivery Person Comments
Very friendly, and helpful
Delivery Punctuality Comments
Yes car delivered at 1pm so brilliant
Overall Punctuality Comments
Yes car delivered at 1pm so brilliant
Cleanliness Comments
Inside perfect outside a little dirty but thats ok.
Damage Comments
Perfect
Dealer Service Comments
100000000000000
Overall Comments
Polite and courteous, pity they didn't give quick clean and fuel.
Delivery Communication Comments
Lings cars are amazing, I was doubtful but the whole process was swift and the customer service was the best I have ever had. Even better than some main stream dealerships.
Improvements
Chocolates hahahahah only joking.
Land Rover RR Evoque (2015 on) (2015-18)
Danny
13/10/2017
13/10/2017
10 / 10
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Danny of Nottingham , who had a new Land Rover Range Rover Evoque Diesel Hatchback (2015 - 2018) on 13/10/2017
Overall: 10 / 10
Delivery Person Comments
Really professional and has great customer relations.Top bloke.
Delivery Punctuality Comments
Stuck in a little traffic but kept me up to date with ETA.
Overall Punctuality Comments
Stuck in a little traffic but kept me up to date with ETA.
Cleanliness Comments
Sparkling inside and outside.
Overall Comments
Came a day early as I had the day off to receive the car on the 13th but got a phone call on the 12th to say it would be with me for 2pm so I was lucky my London meeting was cancelled or I would of missed them.
Delivery Communication Comments
I was kept up to date and was overall very pleased.
Missing Comments
Warranty book
Improvements
Nothing I can think of would of made the delivery any better.
Mazda 3 (2016-18)
Sarah
09/10/2017
09/10/2017
10 / 10
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Sarah of BRISTOL, who had a new Mazda Hatchback (2016 - 2018) on 09/10/2017
Overall: 10 / 10
Improvements
Nothing that I can think of, it all went very smoothy!
Nissan Juke
Vicky
11/10/2017
11/10/2017
10 / 10
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Vicky of Tyne And Wear, who had a new Nissan Juke Diesel Hatchback (2014 on) on 11/10/2017
Overall: 10 / 10
Nissan Qashqai (2017-21)
Peter
09/10/2017
09/10/2017
8 / 10
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Peter of Ruislip, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 09/10/2017
Overall: 8 / 10
Overall Comments
The car arrived when they said it would and the delivery driver phoned beforehand
Improvements
Nothing, everything went to plan
Audi A4 Saloon (2015 on) (2015-18)
Ian
06/10/2017
06/10/2017
8 / 10
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Ian of Hartlepool, who had a new Audi A4 Saloon (2015 - 2018) on 06/10/2017
Overall: 8 / 10
Mercedes A Class (2015-18)
Neil
10/10/2017
10/10/2017
8 / 10
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Neil of Southampton , who had a new Mercedes A Class Hatchback (2015 - 2018) on 10/10/2017
Overall: 8 / 10
Nissan Juke Pre-current (2014-20)
Trudi
09/10/2017
09/10/2017
? / 10
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Mercedes C Class Saloon (2014-18)
Age
09/10/2017
09/10/2017
10 / 10
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Age of Colchester, who had a new Mercedes C Class Saloon (2014 - 2018) on 09/10/2017
Overall: 10 / 10
Improvements
Everything was perfect from start to delivery. Thank you to everyone :0)
BMW 4 Series Gran Coupe (2014-20)
09/10/2017
09/10/2017
8 / 10
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of , who had a new BMW 4 Series Gran Coupe (2014 - 2020) on 09/10/2017
Overall: 8 / 10
Cleanliness Comments
Delivered staight from the boat in Southampton. Externally ‘cleanish’ but with motorway evidence as it had been driven for 2 hours. Not a problem, just a comment. Internally clean.
Dealer Service Comments
Would prefer the car spruced up and polished at local dealer prior to delivery so the car arrives spotless.
Missing Comments
Tax apparently electronic so no disc.
Handover signed electronically so no form to keep.
Improvements
Largely fine.
Mercedes A Class (2015-18)
Jase
09/10/2017
09/10/2017
10 / 10
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Jase of Knottingley, who had a new Mercedes A Class Diesel Hatchback (2015 - 2018) on 09/10/2017
Overall: 10 / 10
Delivery Person Comments
As above he was a credit to his team
Delivery Punctuality Comments
Updated me several times
Overall Punctuality Comments
Updated me several times
Cleanliness Comments
Spotless
Overall Comments
Communication from the delivery driver was excellent. I had to nip out of work to accept the car and John the driver kept me updated all the way. He made sure the car was dust free from the journey on the truck and explained everything I needed to know. Very happy with the delivery
Delivery Communication Comments
Excellent service from both
Missing Comments
Not exactly missing, well you could say a letter was missing from the Reg plate. The car was delivered with the incorrect reg number
Improvements
Everything went smoothly as it did before when I got my previous car
Audi TT Coupe (2014 on) (2014-18)
David
05/10/2017
05/10/2017
8 / 10
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David of Southampton, who had a new Audi TT Coupe (2014 - 2018) on 05/10/2017
Overall: 8 / 10
Delivery Punctuality Comments
They said between 9-1 and didn’t arrive till 2:30
Overall Punctuality Comments
They said between 9-1 and didn’t arrive till 2:30
Cleanliness Comments
Just the bugs
Overall Comments
I know it’s unavoidable by wild have preferred it was delivered by lorry. Feels second hand when it comes with miles and it had bugs on the front from the drive. Minor point I guess.
Missing Comments
There is no log, service or warranty book. Also I thought this came with the Audi phone box doesn’t seem any different to the standard Audi?
Improvements
Just as above delivered by lorry and have all the books in the car
Nissan Juke Pre-current (2014-20)
Ricky
06/10/2017
06/10/2017
8 / 10
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Ricky of Guiseley, who had a new Nissan Juke Hatchback (2014 - 2020) on 06/10/2017
Overall: 8 / 10
Delivery Person Comments
Jonathan was very pleasant and helpful - no body odour detected.
Cleanliness Comments
Stank a bit of Pledge!
Overall Comments
We were supposed to have a delivery slot of between 9 and 12, and they were outside our house at 8.10!
Missing Comments
Car mats although is this standard now?
Improvements
Nothing
Nissan X-Trail Station Wagon (2014-18)
Lou
06/10/2017
06/10/2017
6 / 10
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Lou of Newton Aycliffe, who had a new Nissan X-Trail Diesel Station Wagon (2014 - 2018) on 06/10/2017
Overall: 6 / 10
Delivery Person Comments
Canny bloke but he had no teeth, dirty clothes and really long fingernails. I wouldn't mess with him tho so don't tell him.
Delivery Punctuality Comments
As above waited all day ????
Overall Punctuality Comments
As above waited all day ????
Cleanliness Comments
Were some marks looked like scratches so he wet his finger with his tongue and started rubbing the marks....????...eventually he took it away and washed it but then it was covered in water droplets so I had to wipe it down for inspection.
Damage Comments
Still hoping there isn't something I haven't noticed....
Overall Comments
Had a call at 1 saying the car was stuck at York but then when the car got here at 3 he said he drove it from Stockton?
Missing Comments
Just his teeth.
Improvements
I try not to focus on peoples looks but......
Volkswagen Golf
Michael
06/10/2017
06/10/2017
8 / 10
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Michael of Southampton , who had a new VW Golf Diesel Hatchback (2017 on) on 06/10/2017
Overall: 8 / 10
Delivery Person Comments
Very helpful, quick at unloading car from trailer.
Delivery Punctuality Comments
See comments under happiness of the delivery.
Overall Punctuality Comments
See comments under happiness of the delivery.
Cleanliness Comments
Everything was in perfect condition.
Overall Comments
Delivery was originally supposed to be around noon, driver called and said he would be there at 1230, ended up arriving at 1330. I was happy he kept me up to date on status but would have preferred he arrived at the originally scheduled time.
Improvements
Arrived at originally schedule time.
Audi Q7 Estate
Mat
02/10/2017
02/10/2017
8 / 10
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Mat of Crowthorne, who had a new Audi Q7 Estate (2015 - 2019) on 02/10/2017
Overall: 8 / 10
Damage Comments
Small scratches on and around fuel filler cap
Nissan Qashqai (2017-21)
Gerry
04/10/2017
04/10/2017
8 / 10
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Gerry of Iden Green, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 04/10/2017
Overall: 8 / 10
Improvements
Ensured that the Warranty Certificate was dated to commence on day of delivery .... not 6 weeks earlier!
Skoda Kodiaq Estate (2017-21)
Ben
04/10/2017
04/10/2017
10 / 10
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Ben of Orpington, who had a new Skoda Kodiaq Estate (2017 - 2021) on 04/10/2017
Overall: 10 / 10
Delivery Person Comments
Really nice guy who seemed like he cared for the car like it was his own.
Delivery Punctuality Comments
Arrived just before lunchtime, which meant
Overall Punctuality Comments
Arrived just before lunchtime, which meant
Cleanliness Comments
Very well presented. Nothing more than a couple of bug smudges from the drive down. My only slight annoyance, which doesn't affect my score, is that they've stuck a dealership sticker on the OUTSIDE of the car which will be hard to remove.
Damage Comments
I fed back that there was a small bit of loose stitching on one of the seats but nothing apart from that.
Dealer Service Comments
I had a conversation with the dealer at the start as he wanted to clarify my spec and he was clearly knowledgeable and professional. Massive contrast with my local Skoda dealer where everyone is useless!
Overall Comments
Dealer emailed me to say when the driver left (so I had a rough idea of when to expect him). Driver called when he was an hour away. When he arrived he was very polite and explained what he needed me to do (and of course, it helped that I had Ling's expert guide).
Delivery Communication Comments
Great from both Ling's and the dealer.
Improvements
Nothing.
Audi A6 Saloon (2014 on) (2014-18)
Andrew
11/09/2017
11/09/2017
8 / 10
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Andrew of Wigan, who had a new Audi A6 Diesel Saloon (2014 - 2018) on 11/09/2017
Overall: 8 / 10
Cleanliness Comments
Only issue with delivery was the new car was dirty due to being driven on the lorry for 3 hours on the motorway. the rest of the service I cant fault.
Improvements
Only the weather was an issue and we cant control the weather.
Skoda Octavia (2017-20)
Richard
03/10/2017
03/10/2017
10 / 10
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Richard of Sutton Coldfield, who had a new Skoda Octavia Hatchback (2017 - 2020) on 03/10/2017
Overall: 10 / 10
Delivery Person Comments
helpful, freindly and compentent
Delivery Punctuality Comments
arrived when he said he would.
Overall Punctuality Comments
arrived when he said he would.
Cleanliness Comments
as clean as a car that has only travelled 13 miles should be!
Overall Comments
had 1 hours notice of delivery and a follow up text 5 minutes before hand. very impressed.
Missing Comments
not sure if there was a warrenty book with the car or not. will need to double check.
Improvements
not much really beyond a window of delivery, however I understand the reasons for not being able to provide one so happy :-)
Mazda MX-5 Convertible
Tony
12/09/2017
12/09/2017
8 / 10
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Tony of Knaresborough, who had a new Mazda MX-5 Convertible on 12/09/2017
Overall: 8 / 10
Ford Kuga Estate
Dean
02/10/2017
02/10/2017
8 / 10
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Dean of Dudley, who had a new Ford Kuga Diesel Estate (2016 on) on 02/10/2017
Overall: 8 / 10
Delivery Person Comments
The delivery man was very informative and pleasant. He was on time and didn't rush me while looking around the car.
Delivery Punctuality Comments
Can't complain here. I was notified via phone that the car was an hour away and then it arrived on time.
Overall Punctuality Comments
Can't complain here. I was notified via phone that the car was an hour away and then it arrived on time.
Cleanliness Comments
The car wasn't filthy but what let it down was on the inside it looked like someone had sneezed over the dash because there were some sticky speckles on the plastic. The outside had diesel spilt on the shiner paint work and there was a spiders nest in the tailgate handle aperture along with some dead spiders. There was also some glue residue left over from the protecive plastic covers in various places around the car.
Damage Comments
No damage just a few swirl marks where it had been wiped with a dirty cloth.
Dealer Service Comments
Receiving the car was not an unpleasant experience and the faults mentioned in this form are just minor niggles really and be easily rectified.
Overall Comments
Delivery of the car was fine, only a few little marks around the car and cleanliness let it down.
Improvements
Make sure the dealer insures the car is pristine.
Skoda Yeti Outdoor Estate (2013-17)
Phil
02/10/2017
02/10/2017
8 / 10
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Phil of Longniddry, who had a new Skoda Yeti Outdoor Estate (2013 - 2017) on 02/10/2017
Overall: 8 / 10
Cleanliness Comments
Inside was clean, outside was a bit dirty. It was a very windy day, though - so it wouldn't have stayed clean long anyway.
Overall Comments
Phone call an hour before arrival, car delivered fine.
Seat Leon (2018-19)
Con
29/09/2017
29/09/2017
6 / 10
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Con of Mansfield, who had a new Seat Leon Hatchback Special Edition (2018 - 2019) on 29/09/2017
Overall: 6 / 10
Volkswagen Golf Mk7
Sean
29/09/2017
29/09/2017
? / 10
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Volkswagen Golf Mk7
Jon
27/09/2017
27/09/2017
10 / 10
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Jon of Pudsey, who had a new VW Golf Hatchback (2017 - 2020) on 27/09/2017
Overall: 10 / 10
Jeep Renegade (2015-18)
Emily
25/09/2017
25/09/2017
8 / 10
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Emily of Bromley , who had a new Jeep Renegade Hatchback (2015 - 2018) on 25/09/2017
Overall: 8 / 10
Delivery Person Comments
Delivery person very friendly and helpful. Showed me how to operate the car. Had very strong aftershave on though which overpowered the car.
Overall Comments
All delivered fine- only issue with the odour of the car. Think it was down to strong aftershave in the end! Smell did not stay for long.
Improvements
Try to keep a neutral smell in the car.
Volkswagen Polo (2014-17)
Richard
25/09/2017
25/09/2017
8 / 10
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Richard of Dursley, who had a new VW Polo Hatchback (2014 - 2017) on 25/09/2017
Overall: 8 / 10
Delivery Person Comments
the man at the PDI centre was pleasant and didn't rush me to look over it and was quite understanding that the car was right. He went through a few things also
Delivery Punctuality Comments
picked up, not delivered
Overall Punctuality Comments
picked up, not delivered
Overall Comments
no problems picking the car up. Good dry viewing area to check over the car
Improvements
n/a
Kia Sportage Estate (2016-18)
Adam
25/09/2017
25/09/2017
8 / 10
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Adam of Malvern, who had a new Kia Sportage Estate (2016 - 2018) on 25/09/2017
Overall: 8 / 10
Improvements
nothing
Audi Q7 Estate
Kevin
22/09/2017
22/09/2017
8 / 10
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Kevin of Manchester, who had a new Audi Q7 Estate (2015 - 2019) on 22/09/2017
Overall: 8 / 10
Delivery Person Comments
Very pleasant driver.
Delivery Punctuality Comments
Asked for a slot between 9:30 and 15:00. Got a txt the day before - would 7am-8am suit. It did, But was pushing it to do the school run which we need to set off at 08:10. The car arrived at 07:50. Not the drivers fault - stuck in traffic on the motorway. Made the handover a bit rushed as we really needed to be setting off.
Overall Punctuality Comments
Asked for a slot between 9:30 and 15:00. Got a txt the day before - would 7am-8am suit. It did, But was pushing it to do the school run which we need to set off at 08:10. The car arrived at 07:50. Not the drivers fault - stuck in traffic on the motorway. Made the handover a bit rushed as we really needed to be setting off.
Damage Comments
Actually, the smallest of scratches on the bumper (possibly polishing marks). Not concerned by them (about 2cm long)
Overall Comments
It was good to see it was delivered on a trailer. We can ensure we do not over rev for the first few 100 miles, rather than now knowing how the car was driven down the motorway.
Improvements
When asked if 7-8 delivery was OK, we should have declined as this was a bit stressful given the late arrival and the imminent school run (which is over an hour return trip) and we have to set off at a specific time.
BMW 4 Series Gran Coupe
Nick
25/09/2017
25/09/2017
8 / 10
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Nick of Borehamwood, who had a new BMW 4 Series Gran Diesel Coupe (2014 on) on 25/09/2017
Overall: 8 / 10
Cleanliness Comments
Looked like it may have been stored in a field with dry dust in all hidden seal areas, behind doors, in joints etc. Not good for a BRAND NEW CAR
Damage Comments
Tiny Scratch - hardly noticeable but for the record, mentioned here.
Improvements
Should have been inspected for cleanliness and dust should have been cleaned off.
Mini Hatch
Nick
25/09/2017
25/09/2017
10 / 10
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Nick of Lancashire, who had a new Mini Hatchback (2014 - 2021) on 25/09/2017
Overall: 10 / 10
Citroen C3 (2018-20)
Michael
22/09/2017
22/09/2017
6 / 10
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Michael of London, who had a new Citroen C3 Hatchback Special Edition (2018 - 2020) on 22/09/2017
Overall: 6 / 10
Delivery Punctuality Comments
The delivery window was for the whole day. The delivery came in the morning which was good. But he had the wrong mobile number for me. I checked the mobile number I submitted on Lingo and I had submitted it correctly
Overall Punctuality Comments
The delivery window was for the whole day. The delivery came in the morning which was good. But he had the wrong mobile number for me. I checked the mobile number I submitted on Lingo and I had submitted it correctly
Dealer Service Comments
I had no contact with the dealer so I cannot comment
Delivery Communication Comments
The delivery driver had the wrong mobile number for me. It was out by one digit so he was not able to call me
Nissan Juke Pre-current (2014-20)
Ricardo
21/09/2017
21/09/2017
8 / 10
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Ricardo of Aberdeen, who had a new Nissan Juke Hatchback (2014 - 2020) on 21/09/2017
Overall: 8 / 10
Overall Comments
received a call 35 mins before the car was delivered.
Improvements
Can't think of anything
Renault Captur (2013-17)
Cat
21/09/2017
21/09/2017
8 / 10
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Cat of Burton On Trent, who had a new Renault Captur Hatchback (2013 - 2017) on 21/09/2017
Overall: 8 / 10
Volkswagen Golf Estate (2020 - 2023)
Jonathan
21/09/2017
21/09/2017
10 / 10
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Jonathan of Fenny Compton, who had a new VW Golf Estate (2020 - 2023) on 21/09/2017
Overall: 10 / 10
Seat Leon (2018-19)
Mari
14/09/2017
14/09/2017
4 / 10
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Mari of Bridgend, who had a new Seat Leon Hatchback Special Edition (2018 - 2019) on 14/09/2017
Overall: 4 / 10
Overall Comments
Delivery was arranged for Friday 15/9/2017. I received a phone call from my partner Wednesday evening 13/9/2017 ti say she had been contacted by the delivery driver to say he was in possession of the new car and would be deliverng it at 8.30 the following morning (I was not returning home from London for at least another six hours after that!) My partner had to compose an email as if from me to authorise her to take delivery.It was extremely stressful for her and totally unnecessary agravation all round.
Improvements
Put the new car "owner's" needs before the dealer's agenda.
Dacia Sandero (2021-22)
Colin
20/09/2017
20/09/2017
8 / 10
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Colin of Swalwell, who had a new Dacia Sandero Hatchback (2021 - 2022) on 20/09/2017
Overall: 8 / 10
Damage Comments
wing mirror has two scratch marks.
Volkswagen Golf
Andy
18/09/2017
18/09/2017
10 / 10
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Andy of Sittingbourne, who had a new VW Golf Diesel Hatchback (2017 on) on 18/09/2017
Overall: 10 / 10
Cleanliness Comments
brand new
Overall Comments
on time,
Peugeot Traveller Estate (2016-24)
Pat
19/09/2017
19/09/2017
8 / 10
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Pat of Bradford, who had a new Peugeot Traveller Diesel Estate (2016 - 2024) on 19/09/2017
Overall: 8 / 10
Dealer Service Comments
I think we can all take a second to appreciate the typically shit service of Evans Halshaw. That said John in Bradford was very helpful with the paperwork;)
Missing Comments
The only bits missing though are from the publicised specification of the vehicle. Not from delivery.
Improvements
Far more expensive.. but trailer it!
Citroen C3 (2018-20)
Melanie
15/09/2017
15/09/2017
10 / 10
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Melanie of Nantwich, who had a new Citroen C3 Hatchback Special Edition (2018 - 2020) on 15/09/2017
Overall: 10 / 10
Missing Comments
Handbook
Improvements
nothing!
Peugeot 108 (2014-22)
19/09/2017
19/09/2017
10 / 10
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of , who had a new Peugeot 108 Hatchback (2014 - 2022) on 19/09/2017
Overall: 10 / 10
Audi A5 Sportback (2020-24)
Scott
18/09/2017
18/09/2017
10 / 10
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Scott of Hull, who had a new Audi A5 Sportback (2020 - 2024) on 18/09/2017
Overall: 10 / 10
Delivery Person Comments
Really nice and polite guy.
Delivery Punctuality Comments
Perfect.
Overall Punctuality Comments
Perfect.
Cleanliness Comments
Very happy and despite the not perfect weather still arrived looking well.
Dealer Service Comments
No face to face experience with the dealer but the delivery driver was as one should be.
Overall Comments
Called an hour before to confirm arrival time.
Missing Comments
I cannot find the service record. Only a sheet of paper mentioning the service.
Improvements
£1000 cashback in the boot :O)
Seat Alhambra Estate (2010-20)
Lesley
04/09/2017
04/09/2017
10 / 10
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Lesley of Ormskirk, who had a new Seat Alhambra Diesel Estate (2010 - 2020) on 04/09/2017
Overall: 10 / 10
Improvements
Everything went very well with nothing wrong.
Seat Ateca Estate
Phil
14/09/2017
14/09/2017
8 / 10
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Phil of Liverpool, who had a new Seat Ateca Estate (2020 - 2023) on 14/09/2017
Overall: 8 / 10
Delivery Person Comments
He was corteous and helpful and arrived on time.
Delivery Communication Comments
The manufacturer was over two months late deluvering vehicle to dealer.
Missing Comments
The electronic wasn't working so was unable to sign.
Improvements
Delivery once vehicle was in stock was fine.
Volvo XC90 Estate
Chris
14/09/2017
14/09/2017
10 / 10
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Chris of Ashford, who had a new Volvo XC90 Diesel Estate (2015 on) on 14/09/2017
Overall: 10 / 10
Honda CR-V Estate (2015 on) (2015-18)
Steve
13/09/2017
13/09/2017
8 / 10
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Steve of MALPAS, who had a new Honda CR-V Diesel Estate (2015 - 2018) on 13/09/2017
Overall: 8 / 10
Cleanliness Comments
It had been driven to me and the weather was not good so unavoidable really.
Damage Comments
small almost inperceptible scuff front lhs - noted on delivery form
Dealer Service Comments
PDI details not filled in.
Missing Comments
The PDI section of the service record has not been completed
Volkswagen Up (2016-23)
Shelley
14/09/2017
14/09/2017
8 / 10
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Shelley of Edinburgh, who had a new VW Up Hatchback (2016 - 2023) on 14/09/2017
Overall: 8 / 10
Delivery Punctuality Comments
It was at the end of the day but that didn't really matter to me.
Overall Punctuality Comments
It was at the end of the day but that didn't really matter to me.
Overall Comments
Good communication on his (unavoidable) delays.
Missing Comments
The delivery guy said there should have been mats. He marked on the sheet and said they'd post them to me.
Kia Sportage Estate (2016-18)
Andy
14/09/2017
14/09/2017
8 / 10
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Andy of Aberdeen, who had a new Kia Sportage Diesel Estate (2016 - 2018) on 14/09/2017
Overall: 8 / 10
Delivery Person Comments
Paul was a very nice guy indeed. A credit to the dealer.
Delivery Punctuality Comments
Kept us well advised and arrived when he said he would.
Overall Punctuality Comments
Kept us well advised and arrived when he said he would.
Cleanliness Comments
The inside was fine, the outside was dirty. But he had driven 400 miles through rain, so we didn't expect it to be clean.
Dealer Service Comments
I don't actually know who the dealer was.
Improvements
If I'm being super picky, I would have preferred delivery on a lorry so the car didn't have 400 miles on it and was clean. I don't think I was given the choice, it was a surprise when the guy phoned the night before and said he was driving it up.
Audi A4 Saloon (2015 on) (2015-18)
James
04/09/2017
04/09/2017
8 / 10
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James of Basildon, who had a new Audi A4 Saloon (2015 - 2018) on 04/09/2017
Overall: 8 / 10
Cleanliness Comments
All clean
Overall Comments
Later than expected but the delivery driver was nice
Delivery Communication Comments
Not your fault but I would have preferred to be told it was running late rather than have to chase it
Nissan Juke Pre-current (2014-20)
Andrea
13/09/2017
13/09/2017
8 / 10
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Andrea of Toton, Notts, who had a new Nissan Juke Hatchback (2014 - 2020) on 13/09/2017
Overall: 8 / 10
Delivery Person Comments
Nice chap.
Delivery Punctuality Comments
Please see above comment.
Overall Punctuality Comments
Please see above comment.
Cleanliness Comments
It was a bit dirty on the outside because it had been driven approximately 80 miles to get to me on a wet day. Inside was clean and fine.
Overall Comments
While they gave us the impression that they would phone by 10am to arrange delivery it was actually after 1pm when I got the call.
Delivery Communication Comments
Excellent communication with yourself, dealer ok.
Improvements
Maybe you could persuade them to say "am" or "pm" for the delivery?
Mercedes GLE Estate (2015-19)
Andy
13/09/2017
13/09/2017
10 / 10
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Andy of Kendal, who had a new Mercedes GLE Diesel Estate (2015 - 2019) on 13/09/2017
Overall: 10 / 10
Honda Civic (2018-22)
Dan
13/09/2017
13/09/2017
8 / 10
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Dan of Fleet, who had a new Honda Civic Hatchback Special Editions (2018 - 2022) on 13/09/2017
Overall: 8 / 10
Dealer Service Comments
No mats and tyre pressures incorrect
Overall Comments
Would have been 'Very Good' if delivered with Mats and tyre pressure correct
Missing Comments
mats
Volkswagen Tiguan Estate
Em
12/09/2017
12/09/2017
10 / 10
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Em of Greenhithe, who had a new VW Tiguan Diesel Estate (2016 on) on 12/09/2017
Overall: 10 / 10
Delivery Person Comments
Very friendly.
Delivery Punctuality Comments
Excellent
Overall Punctuality Comments
Excellent
Improvements
Nothing at all!. Excellent service all round!.
Hyundai Santa Fe Estate (2015-18)
Ken
08/09/2017
08/09/2017
8 / 10
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Ken of Pontefract, who had a new Hyundai Santa Fe Diesel Estate (2015 - 2018) on 08/09/2017
Overall: 8 / 10
Delivery Person Comments
Polite, knowledgeable and helpful
Delivery Punctuality Comments
Exactly as promised
Overall Punctuality Comments
Exactly as promised
Cleanliness Comments
This was not as good as previous delivery presentation. Some packing materials had not been removed, and the car was not polished...
Dealer Service Comments
Car presentation let it down
Overall Comments
On time, 1 hour brfore, text 10 minutes before arrival
Improvements
Actual delivery was well organised and managed
Citroen C3 (2018-20)
David
08/09/2017
08/09/2017
8 / 10
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David of Yarm, who had a new Citroen C3 Hatchback Special Edition (2018 - 2020) on 08/09/2017
Overall: 8 / 10
Missing Comments
Service book but have been advised not required by lings.
Audi A6 Saloon (2014 on) (2014-18)
Joe
04/09/2017
04/09/2017
10 / 10
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Joe of Motherwell, who had a new Audi A6 Diesel Saloon (2014 - 2018) on 04/09/2017
Overall: 10 / 10
Audi A6 Saloon (2014 on) (2014-18)
Jim
11/09/2017
11/09/2017
10 / 10
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Jim of Lisburn, who had a new Audi A6 Diesel Saloon (2014 - 2018) on 11/09/2017
Overall: 10 / 10
Delivery Person Comments
Excellent
Delivery Punctuality Comments
Spot on time
Overall Punctuality Comments
Spot on time
Delivery Communication Comments
Improvements
Excellent service from order to delivery. Will pass on to others as everything went great????
Audi A6 Saloon (2014 on) (2014-18)
Wee Clair
07/09/2017
07/09/2017
? / 10
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Nissan Qashqai (2014-17)
Vicki
07/09/2017
07/09/2017
6 / 10
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Vicki of Leeds, who had a new Nissan Qashqai Hatchback (2014 - 2017) on 07/09/2017
Overall: 6 / 10
Delivery Punctuality Comments
I received a call in the morning saying the car would be delivered by 1pm and requested another call when they were close by so that I could be there to take delivery. After no update I called at 1.15pm to be bluntly told "I've not even picked it up yet". Eventually the car arrived at 4.10pm. From speaking with the guys they were delayed by their first job being to deliver a car at 9am to a place that didn't open til 11am knocking everything back. They told me themselves that their delivery jobs are poorly planned.
Overall Punctuality Comments
I received a call in the morning saying the car would be delivered by 1pm and requested another call when they were close by so that I could be there to take delivery. After no update I called at 1.15pm to be bluntly told "I've not even picked it up yet". Eventually the car arrived at 4.10pm. From speaking with the guys they were delayed by their first job being to deliver a car at 9am to a place that didn't open til 11am knocking everything back. They told me themselves that their delivery jobs are poorly planned.
Improvements
Better communication. I understand that things change, but if the dealer tells someone delivery will be before 1pm, and they are delayed by four hours, they should know to update that customer about the delays.
Renault Clio
Deb
08/09/2017
08/09/2017
10 / 10
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Deb of Hebden Bridge, who had a new Renault Clio Diesel Hatchback (2016 on) on 08/09/2017
Overall: 10 / 10
Improvements
Nothing. Thanks
Audi A6 Estate (2014 on) (2014-18)
Steven
08/09/2017
08/09/2017
10 / 10
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Steven of Gateshead, who had a new Audi A6 Diesel Avant (2014 - 2018) on 08/09/2017
Overall: 10 / 10
Delivery Person Comments
Very good.
Delivery Punctuality Comments
Very good, he rang prior to arriving and rolled up early which suited me
Overall Punctuality Comments
Very good, he rang prior to arriving and rolled up early which suited me
Cleanliness Comments
Good, could have been cleaner externally and a couple of marks to interior upholstery but nothing to worry about now
Damage Comments
No
Overall Comments
Good
Delivery Communication Comments
Very good comms
Improvements
Could have been delivered by trailer....... or chanook
Volvo XC60 Estate (2013-17)
Sarah
06/09/2017
06/09/2017
8 / 10
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Sarah of Reigate, who had a new Volvo XC60 Diesel Estate (2013 - 2017) on 06/09/2017
Overall: 8 / 10
Dealer Service Comments
Delivery was a day later than had been confirmed, but not an issue for us
Ford Ranger
05/09/2017
05/09/2017
8 / 10
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of , who had a new Ford Ranger Diesel (2015 - 2019) on 05/09/2017
Overall: 8 / 10
Cleanliness Comments
The driver said that he had even taken it to the car wash before delivering it to me.
Dealer Service Comments
Due to the delays
Overall Comments
Various long delays in getting the car delivery date.
Improvements
Dont believe there's anything Lings cars need to do better, just the dealer vehicle tracking skills could be improved:-)
Nissan Juke Pre-current (2014-20)
Mark
23/08/2017
23/08/2017
10 / 10
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Mark of LOUGHBOROUGH, who had a new Nissan Juke Hatchback (2014 - 2020) on 23/08/2017
Overall: 10 / 10
Delivery Person Comments
The delivery driver was very courteous and polite. He called to let us know when it would be arriving. He went through a full inspection of the Juke beforehand, explained a few new features and was very professional.
Delivery Punctuality Comments
called us an hour before hand to let us know what time he would arrive.
Overall Punctuality Comments
called us an hour before hand to let us know what time he would arrive.
Cleanliness Comments
Very clean inside and out, not the drivers fault that every flying bug in England had decided to commit suicide on our new car as he drove it to us!
Damage Comments
He carried out a full inspection with us
Improvements
Apart from delivering it on a lorry, nothing could really be improved.
Mercedes A Class (2015-18)
Cameron
05/09/2017
05/09/2017
8 / 10
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Cameron of Hamilton, who had a new Mercedes A Class Diesel Hatchback (2015 - 2018) on 05/09/2017
Overall: 8 / 10
Delivery Person Comments
The guy who completed the handover was pleasant and did everything he could to help, he was landed with me last minute so wasn't prepared and didn't really know what the car had, but he tried his best and was able to answer all my questions.
Delivery Punctuality Comments
I collected the car myself, was left standing in a kitchen for half an hour before being seen to, not bothered though, was interesting to speak to the ECM delivery guy haha.
Overall Punctuality Comments
I collected the car myself, was left standing in a kitchen for half an hour before being seen to, not bothered though, was interesting to speak to the ECM delivery guy haha.
Missing Comments
The car wasn't fueled as agreed, the dealer sorted this quickly though. I'm still waiting on the expenses being refunded..
Skoda Superb Estate (2015-19)
Andy
05/09/2017
05/09/2017
4 / 10
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Andy of Lewes, who had a new Skoda Superb Diesel Estate (2015 - 2019) on 05/09/2017
Overall: 4 / 10
Delivery Person Comments
See above
Cleanliness Comments
As above
Damage Comments
Don't yet know.
Dealer Service Comments
As above
Overall Comments
The driver arrived in the pouring rain and was visibly annoyed when I asked him to do the handover in my warehouse in the dry. He got out of the car, gave me a key key and said "Right, I've got 5 minutes to get to the train station"!
I told him that it was going to take longer than that for the handover and again he wasn't very happy. I had a pre-prepared list of items to check and he wanted to know why I was checking things as he had a sheet which stated the PDI process.
Not his fault as the car had been driven 270 miles, but it was filthy. I have still not been able to check the bodywork due to this. The car was also dirty inside, no paper mats had been used and there were food crumbs on the seat.
I am not able to find a warranty/service book.
Missing Comments
Luggage nets and mats. Other owners have told me these were delivered with the car. The SD card for the sat nav is missing, it was supposed to be delivered yesterday and has still not been received having not arrived in the post today either.
Improvements
Nothing from Ling. The dealer needs to review their PDI and driver services.
Volkswagen Golf Mk7
Stuart
05/09/2017
05/09/2017
8 / 10
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Stuart of Milton Keynes , who had a new VW Golf Hatchback (2017 - 2020) on 05/09/2017
Overall: 8 / 10
Cleanliness Comments
slight dirt as a consequence of road delivery of 80 miles
Renault Captur
Joy
05/09/2017
05/09/2017
8 / 10
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Joy of Morpeth, who had a new Renault Captur Diesel Hatchback (2017 on) on 05/09/2017
Overall: 8 / 10
Improvements
I thought the service was excellent with Lings from beginning to end. The delivery man was pleasant and helpful. I have no negarivities. Thank you.
Seat Leon (2018-19)
Dave
04/09/2017
04/09/2017
10 / 10
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Dave of , who had a new Seat Leon Hatchback Special Edition (2018 - 2019) on 04/09/2017
Overall: 10 / 10
Delivery Person Comments
Really good nice fella
Delivery Punctuality Comments
Delivered it as soon as he could, he was held up on the motorway but it was a genuine issue and no problem
Overall Punctuality Comments
Delivered it as soon as he could, he was held up on the motorway but it was a genuine issue and no problem
Cleanliness Comments
No issues, very clean and tidy
Damage Comments
No damage
Dealer Service Comments
Limited interaction but no issues
Overall Comments
Very good..only slight issue was the guy didn't know how to turn the radio on but that's fine, I sorted it!
Delivery Communication Comments
All good and as promised
Improvements
Complete training in the multimedia system but not an issue
Seat Ateca Estate
Graham
04/09/2017
04/09/2017
8 / 10
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Graham of Musselburgh, who had a new Seat Ateca Estate (2020 - 2023) on 04/09/2017
Overall: 8 / 10
Cleanliness Comments
Delivery driver told me the car had to be Valeted by the sales staff. Protective plastic seals still in place on the driver/ passenger door sills. Cellophane protection still on the front seats and the rear carpets
Damage Comments
Scratch marks on the offside mirror.
Missing Comments
SD card for the satellite navigation
Kia Sportage Estate (2016-18)
Judith
01/09/2017
01/09/2017
6 / 10
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Judith of Southampton, who had a new Kia Sportage Estate (2016 - 2018) on 01/09/2017
Overall: 6 / 10
Delivery Person Comments
Very pleasant and helpful chap
Delivery Punctuality Comments
It was quite late in the day, more comments below.
Overall Punctuality Comments
It was quite late in the day, more comments below.
Cleanliness Comments
Car was clean but it had just driven over 250 miles so there was the odd splash of mud on wheel arches etc. nothing unexpected but cannot mark higher than average for that.
Dealer Service Comments
Cannot mark higher due to missing maps - this obviously wasn't checked or they were removed prior to delivery.
Overall Comments
All comments below sum up experience
Delivery Communication Comments
Only heard within 2 hours of delivery when it was going to be i.e. about 3.30 for delivery between 5 and 6pm - as the car was coming from Hull and he left at 11am, we could have been told much earlier that we had all day before it was arriving.
Missing Comments
No maps for sat nav
Improvements
There was only 20 miles of fuel left in the car, we are quite rural and we dropped the driver off at the train station after delivery, but there wasn't enough fuel to get to the train station and then to the petrol station, we therefore had to use some from a can we had. Making sure there is enough fuel to comfortably get to fill up at the nearest petrol station would be a good idea.
Nissan Juke Pre-current (2014-20)
Scott
30/08/2017
30/08/2017
8 / 10
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Scott of Airdrie, who had a new Nissan Juke Hatchback (2014 - 2020) on 30/08/2017
Overall: 8 / 10
Overall Comments
Good Communication and stuck to time schedule
Kia Sportage Estate (2016-18)
Denise
01/09/2017
01/09/2017
8 / 10
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Denise of Walsall, who had a new Kia Sportage Diesel Estate (2016 - 2018) on 01/09/2017
Overall: 8 / 10
Cleanliness Comments
Car is white and drove from Lincoln so was probably clean when it left. All alloys were dirty and one was damaged which I didn't see due to the positioning on my drive until later.
Damage Comments
As stated above.
Delivery Communication Comments
Super quick communication, excellent customer services and I have recommended you to friends. Very happy with Ling Cars.
Honda CR-V Estate (2015 on) (2015-18)
Keith
01/09/2017
01/09/2017
8 / 10
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Keith of Inverurie, who had a new Honda CR-V Diesel Estate (2015 - 2018) on 01/09/2017
Overall: 8 / 10
Improvements
delivered on a transporter instead of driving nearly 400 miles
Citroen C3 (2018-20)
Ben
31/08/2017
31/08/2017
8 / 10
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Ben of Brighton, who had a new Citroen C3 Hatchback Special Edition (2018 - 2020) on 31/08/2017
Overall: 8 / 10
Delivery Person Comments
Very friendly and extremely helpful!
Delivery Punctuality Comments
Arrived on the day and phoned 20 mins before arrival
Overall Punctuality Comments
Arrived on the day and phoned 20 mins before arrival
Damage Comments
I didn't realise initially but one of the little bits of plastic that connects the rear shelf is broken and partially detached.
Mercedes E Class Saloon
Rod
01/09/2017
01/09/2017
8 / 10
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Rod of BURNTWOOD, who had a new Mercedes E Class Diesel Saloon (2016 on) on 01/09/2017
Overall: 8 / 10
Overall Comments
Car was dirty on arrival, however the driver agreed to take to a hand car wash
Missing Comments
I was expecting car mats on a £35k car :-(
BMW 4 Series Gran Coupe
Simon
01/09/2017
01/09/2017
6 / 10
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Simon of Sheffield, who had a new BMW 4 Series Gran Diesel Coupe (2014 on) on 01/09/2017
Overall: 6 / 10
Cleanliness Comments
Inside was perfect, but the outside has done slight stains from water as the driver explained it had been outside for a couple of days.
Delivery Communication Comments
Ling gave me the delivery date a while ago, but I didn't hear from the dealer until an hour before delivery. A heads up the day before on the estimated time of arrival would be good.
Nissan Juke
Nick
01/09/2017
01/09/2017
10 / 10
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Nick of NORTHAMPTON, who had a new Nissan Juke Diesel Hatchback (2014 on) on 01/09/2017
Overall: 10 / 10
Nissan Qashqai (2017-21)
Dave
01/09/2017
01/09/2017
8 / 10
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Dave of West Mersea, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 01/09/2017
Overall: 8 / 10
Delivery Punctuality Comments
Slight delay caused by traffic - understandable on the last Friday of the school holidays and the location of my home on a holiday resort island.
Overall Punctuality Comments
Slight delay caused by traffic - understandable on the last Friday of the school holidays and the location of my home on a holiday resort island.
Improvements
You can't improve on perfection.
Nissan Juke Pre-current (2014-20)
Macey
31/08/2017
31/08/2017
10 / 10
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Macey of Frinton-on-Sea, who had a new Nissan Juke Hatchback (2014 - 2020) on 31/08/2017
Overall: 10 / 10
Delivery Person Comments
Polite, smart and clean.
Delivery Punctuality Comments
Yes on the day advised and on time.
Overall Punctuality Comments
Yes on the day advised and on time.
Cleanliness Comments
Car was clean inside and out.
Overall Comments
Delivery driver phoned in advance to advise time off Delivery, car arrived on time.
Improvements
Nothing providing I get back the 235 miles
Seat Leon (2018-19)
Kieran
29/08/2017
29/08/2017
8 / 10
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Kieran of Gateshead, who had a new Seat Leon Hatchback Special Edition (2018 - 2019) on 29/08/2017
Overall: 8 / 10
Delivery Person Comments
Didn't really chat too much, wanted me to sign quite quickly.
Overall Comments
I received a text with ETA and it arrived bang on the minute!
Improvements
Nowt, it was all good!
Kia Sportage Estate (2016-18)
Steve
30/08/2017
30/08/2017
10 / 10
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Steve of London, who had a new Kia Sportage Estate (2016 - 2018) on 30/08/2017
Overall: 10 / 10
Delivery Person Comments
Helpful, friendly and great
Overall Comments
They rang me a week in advance, were on time and didn't rush me looking over the car.
Improvements
Nothing
Seat Ateca Estate (2016-20)
Aneliese
25/08/2017
25/08/2017
8 / 10
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Aneliese of Wymondham, who had a new Seat Ateca Diesel Estate (2016 - 2020) on 25/08/2017
Overall: 8 / 10
Delivery Person Comments
Very polite and patient
Delivery Punctuality Comments
Difficult to score as no set time for delivery is given but from the call I received to him arriving he was punctual.
Overall Punctuality Comments
Difficult to score as no set time for delivery is given but from the call I received to him arriving he was punctual.
Cleanliness Comments
It hadn't been washed just prior to delivery as had been driven a couple hundred miles but was still in good condition.
Dealer Service Comments
I didn't have direct contact with then
Overall Comments
Called to let me know they were nearby. Car arrived safely and in good condition.
Delivery Communication Comments
No negtaives
Missing Comments
A small panel divider to the side in the boot
Improvements
The only thing would be to narrow down to half day at least but I understand the cost implications in that make it tricky.
Kia Sportage Estate (2016-18)
Kenny
24/08/2017
24/08/2017
8 / 10
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Kenny of Largs, who had a new Kia Sportage Diesel Estate (2016 - 2018) on 24/08/2017
Overall: 8 / 10
Delivery Person Comments
Really nice friendly person. Although he came from England he new my small Scottish town as he used to come here on holiday as a lad.
Delivery Punctuality Comments
Arrived exactly when he said he would.
Overall Punctuality Comments
Arrived exactly when he said he would.
Cleanliness Comments
Car interior was spotless. Some dirt on the outside but only to be expected after a delivery of over 300 miles.
Dealer Service Comments
Didn't receive any communication.
Overall Comments
Arrived when said
Delivery Communication Comments
Kept me informed.
Improvements
Everything was fine.
Kia Sportage Estate (2016-18)
Diane
24/08/2017
24/08/2017
10 / 10
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Diane of Cambridge, who had a new Kia Sportage Diesel Estate (2016 - 2018) on 24/08/2017
Overall: 10 / 10
Cleanliness Comments
Spotless.
Overall Comments
Delivery driver rang me to confirm ETA - and he was here just 10 mins after that time. Very polite driver; dealt with paperwork quickly. Really pleased with this last part of the process. I took a photo of the completed delivery form, as the driver needed to keep the one we had signed.
Delivery Communication Comments
You emailed a possible time, and the driver rang to update me. Very pleased with how much I was kept informed.
Improvements
Nothing from my perspective; I was very pleased with the way everything went. Thank you.
Land Rover RR Evoque (2015 on) (2015-18)
Shaun
22/08/2017
22/08/2017
10 / 10
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Shaun of Liverpool, who had a new Land Rover Range Rover Evoque Diesel Hatchback (2015 - 2018) on 22/08/2017
Overall: 10 / 10
Delivery Punctuality Comments
I was a bit late getting home from work, the delivery driver waited patiently and remained in good spirits.
Overall Punctuality Comments
I was a bit late getting home from work, the delivery driver waited patiently and remained in good spirits.
Improvements
absolutely nothing, whole service was fantastic.
Volkswagen Golf Mk7
Phil
22/08/2017
22/08/2017
8 / 10
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Phil of Leeds, who had a new VW Golf Hatchback (2017 - 2020) on 22/08/2017
Overall: 8 / 10
Damage Comments
Not really damage but the drivers door wont close properly. Thought they would have noticed this themselves.
Dealer Service Comments
Only put average because they didn't spot door and delivered a car sub standard.
Delivery Communication Comments
You are the best Ling by far. Not had chance to talk to dealer much.
Missing Comments
Havent had chance to look at everything supplied at yet. He showed me where stuff was but I havent opened the books yet.
Improvements
Nothing really I can think of
Kia Sportage Estate (2016-18)
Jane
17/08/2017
17/08/2017
8 / 10
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Jane of Wigton, who had a new Kia Sportage Diesel Estate (2016 - 2018) on 17/08/2017
Overall: 8 / 10
Delivery Punctuality Comments
Held up with traffic - but 3.5 hours late from Newcastle.
Overall Punctuality Comments
Held up with traffic - but 3.5 hours late from Newcastle.
Missing Comments
No mats in the car.
Seat Leon (2018-19)
Dan
21/08/2017
21/08/2017
6 / 10
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Dan of York, who had a new Seat Leon Hatchback Special Edition (2018 - 2019) on 21/08/2017
Overall: 6 / 10
Delivery Person Comments
Initially defended the car being dirty but did take it for a clean eventually.
Delivery Punctuality Comments
Received a call an hour before delivery took place.
Overall Punctuality Comments
Received a call an hour before delivery took place.
Cleanliness Comments
It was driven from Wrexham to Manchester before I received it. Had been put through a car wash and some areas had been missed. The minor damage to the car was not expected and was disappointing.
Damage Comments
Stone chip to front bumper, scratch above NSR wheel arch, scratch on NSR door, and boot lid.
Overall Comments
Car was delivered dirty and with minor damage. Delivery guy didn't know what paperwork was required.
Improvements
I expected the car with less miles on it and in near perfect condition - having it delivered to a closer dealership would have assisted with this.
Citroen C1
Becky
07/08/2017
07/08/2017
8 / 10
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Becky of Bristol, who had a new Citroen C1 Hatchback Special Edition (2014 - 2021) on 07/08/2017
Overall: 8 / 10
Cleanliness Comments
A bit dirty on the outside, but I would put this down to the rain. The inside could have been a bit better. Mainly the footwells.
Damage Comments
Small scratch around ignition.
Overall Comments
I had to prompt a few times on certain things, such as the overview of controls etc.
Improvements
Overview of the car, but delivery was smooth and on time. I didn't get given any documents to keep though. Signed two forms and given back to dealer.
Hyundai Ioniq (2019-22)
Peter
18/08/2017
18/08/2017
10 / 10
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Peter of Rugby, who had a new Hyundai Ioniq Electric Hatchback (2019 - 2022) on 18/08/2017
Overall: 10 / 10
Delivery Person Comments
Affable driver, gave brief overview of main features and functionality, did not seem to be rushing me to check over vehicle.
Delivery Punctuality Comments
It arrived at 7:15AM, as expected form driver's call the previous day, checking that would be OK.
Overall Punctuality Comments
It arrived at 7:15AM, as expected form driver's call the previous day, checking that would be OK.
Cleanliness Comments
Car mostly well valeted, just a few trivial drying marks on interior of glass.
Overall Comments
The car arrived on time, delivered to the drive, no issues at all.
Missing Comments
Not sure they're missing, but I'm surprised that a top of the range model doesn't come with any form of car mats at all. Have had to order a set from third party, to protect the carpet.
Improvements
The whole Ling side of the process is slick, fast and friendly, which serves only to highlight the delay between placing the order and receiving the vehicle. I'm sure economical delivery logistics is complex stuff, but the interval is noticeable.
Ford Focus (2014-18)
Kerina
16/08/2017
16/08/2017
8 / 10
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Kerina of Newton Aycliffe, who had a new Ford Focus Hatchback (2014 - 2018) on 16/08/2017
Overall: 8 / 10
Damage Comments
Small stone chip on front
Volkswagen Tiguan Estate
Gordon
15/08/2017
15/08/2017
8 / 10
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Gordon of Glasgow, who had a new VW Tiguan Diesel Estate (2016 on) on 15/08/2017
Overall: 8 / 10
Mercedes A Class (2015-18)
Linda
11/08/2017
11/08/2017
10 / 10
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Linda of Glasgow, who had a new Mercedes A Class Diesel Hatchback (2015 - 2018) on 11/08/2017
Overall: 10 / 10
Improvements
None
Nissan Juke Pre-current (2014-20)
Chris
14/08/2017
14/08/2017
8 / 10
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Chris of Welling, who had a new Nissan Juke Hatchback (2014 - 2020) on 14/08/2017
Overall: 8 / 10
Delivery Person Comments
He was very nice
Delivery Punctuality Comments
Arrived when said he would
Overall Punctuality Comments
Arrived when said he would
Damage Comments
All good
Overall Comments
Arrived when said it would
Improvements
All was very good and as expected
Skoda Octavia Estate (2013-17)
Warren
13/02/2017
13/02/2017
8 / 10
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Warren of Purley, who had a new Skoda Octavia Diesel Estate (2013 - 2017) on 13/02/2017
Overall: 8 / 10
Dealer Service Comments
Car was supplied by a dealer called 'All Electric' and the car is plastered with All Electric signs which can't be removed. It has become a bit boring explaining to people that no Skoda don't do an electric car yet and yes this is a diesel. We also had issues with the clock and had to take it to our local Skoda dealer. They fixed it and said that it had been delivered in transport mode which should have been disabled on delivery
Improvements
Lingscars were great as always, but the dealer could do with a few less stickers advertising their dealership or change their name to All Electric with a bit of Diesel too!
Honda Civic (2015-18)
Tracey
11/08/2017
11/08/2017
8 / 10
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Tracey of Whitley Bay, Tyne And Wear, who had a new Honda Civic Diesel Hatchback (2015 - 2018) on 11/08/2017
Overall: 8 / 10
Ford Transit Connect Van
11/08/2017
11/08/2017
8 / 10
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of , who had a new Ford Transit Connect 200 L1 Diesel (2013 - 2018) on 11/08/2017
Overall: 8 / 10
Cleanliness Comments
Had the odd bit of bird poo here and there
Volkswagen Polo (2014-17)
Mike
10/08/2017
10/08/2017
10 / 10
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Mike of Edinburgh, who had a new VW Polo Hatchback (2014 - 2017) on 10/08/2017
Overall: 10 / 10
Overall Comments
He arrived when he said he would and was polite and courteous.
Improvements
Nothing. If only the return of the old car could be as smooth. That was awful.
Kia Sportage Estate (2016-18)
John
09/08/2017
09/08/2017
8 / 10
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John of Folkestone, Kent, who had a new Kia Sportage Estate (2016 - 2018) on 09/08/2017
Overall: 8 / 10
Missing Comments
The sticker from the service book was missing but delivery guy rang the dealer in front of me and requested it be sent directly to us, not received as yet though
Volkswagen Tiguan Estate
Chris
08/08/2017
08/08/2017
10 / 10
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Chris of Bishopton, who had a new VW Tiguan Diesel Estate (2016 on) on 08/08/2017
Overall: 10 / 10
Delivery Person Comments
Mark didn't rush me in looking over the car and offered advice on the basics internally
Cleanliness Comments
Outside a bit dirty from transporter but that was to be expected.
Damage Comments
Swirl mark scratches on driverside back door
Volkswagen Tiguan Estate
Fiona
10/08/2017
10/08/2017
10 / 10
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Fiona of Bromley, who had a new VW Tiguan Diesel Estate (2016 on) on 10/08/2017
Overall: 10 / 10
Delivery Person Comments
Really good, communicated early morning to say when he would be here, and again when closer. Spent a long time explaining the car features and doing the handover.
Delivery Punctuality Comments
Driver telephoned hours ahead to sa what time he'd be here and was right on time.
Overall Punctuality Comments
Driver telephoned hours ahead to sa what time he'd be here and was right on time.
Cleanliness Comments
Spotless.
Overall Comments
Faster than expected and no issues at all.
Delivery Communication Comments
As always, excellent. You managed to supply a car I didn't think was possible in a tight timeframe and made the process easy.
Improvements
None. Smooth and easy going.
Seat Ateca Estate
Sophie
09/08/2017
09/08/2017
6 / 10
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Sophie of SOUTH CROYDON, who had a new Seat Ateca Estate (2020 - 2023) on 09/08/2017
Overall: 6 / 10
Delivery Person Comments
Not very professional and not helpful at all in terms of things to check for. Seemed a nice enough person though...
Delivery Punctuality Comments
I got a phone call giving me an hour window but he phoned and said he was delayed.
Overall Punctuality Comments
I got a phone call giving me an hour window but he phoned and said he was delayed.
Cleanliness Comments
It was raining a lot so hard to tell really.
Overall Comments
Arrived a little late but kept me up to date on the phone
Missing Comments
SD card for sat nav
Improvements
More professional delivery person and more details or guidance about things to check when car arrives
Volkswagen Scirocco Coupe (2014-17)
Kristian
09/08/2017
09/08/2017
8 / 10
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Kristian of CARDIFF, who had a new VW Scirocco Diesel Coupe (2014 - 2017) on 09/08/2017
Overall: 8 / 10
Nissan Qashqai (2014-17)
Tony
08/08/2017
08/08/2017
8 / 10
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Tony of Coatbridge, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 08/08/2017
Overall: 8 / 10
Delivery Punctuality Comments
Incorrect contact number given to the guy but unclear who's fault this was..could have been my typo.
Overall Punctuality Comments
Incorrect contact number given to the guy but unclear who's fault this was..could have been my typo.
Dealer Service Comments
They could have let the guy call the number the day before re delivery..by doing this he would have realised he had an incorrect number.
Missing Comments
Not yet anyway!1
Improvements
as above
Skoda Octavia Estate (2017-20)
David
08/08/2017
08/08/2017
8 / 10
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David of Banbury, who had a new Skoda Octavia Estate (2017 - 2020) on 08/08/2017
Overall: 8 / 10
Citroen Grand C4 Picasso (2016-18)
Ben
04/08/2017
04/08/2017
10 / 10
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Ben of , who had a new Citroen Grand C4 Picasso Diesel Estate (2016 - 2018) on 04/08/2017
Overall: 10 / 10
Nissan Qashqai (2014-17)
Jess
01/08/2017
01/08/2017
8 / 10
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Jess of Kent, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 01/08/2017
Overall: 8 / 10
Delivery Person Comments
he showed me all the controls, however i asked him if he could come on a test drive with me so i could use the cruise control as i had never used it before and he wasnt keen because he had someone waiting to take him back to the dealership....i couldn't be bothered with confrontation- but that wasn't good customer service (thankfully i worked the cruise control out on my own)
Delivery Punctuality Comments
arrived an hour early
Overall Punctuality Comments
arrived an hour early
Cleanliness Comments
beautiful inside and out
Dealer Service Comments
bit of a problem when it was being delievered to the PDI centre but other than that it was okay in the end
Overall Comments
arrived an hour early
Missing Comments
do i require the vehicle log book as registered keeper of the car?
in regards to having a completed delivery form, it was signed electronically
Improvements
allow the customer to test drive the vehicle with the sales exc in the car before signing for it
Nissan X-Trail Station Wagon (2015-18)
Graham
07/08/2017
07/08/2017
8 / 10
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Graham of Forfar, who had a new Nissan X-Trail Station Wagon (2015 - 2018) on 07/08/2017
Overall: 8 / 10
Cleanliness Comments
Cleanliness was good considering it had been driven 310 miles in very wet conditions.
Damage Comments
I am no expert but it looks fine to me.
Dealer Service Comments
Its hard for me to assess on a single contact but from my limited perspective it went very well and the car was delivered as promised.
Improvements
Nothing that springs to mind.
Suzuki Vitara Estate (2015-18)
Alan
01/08/2017
01/08/2017
8 / 10
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Alan of Brentwood, who had a new Suzuki Vitara Estate (2015 - 2018) on 01/08/2017
Overall: 8 / 10
DS DS3
Jake
04/08/2017
04/08/2017
8 / 10
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Jake of Barnsley, who had a new DS DS3 Hatchback Special Edition (2016 - 2019) on 04/08/2017
Overall: 8 / 10
Volkswagen Polo (2014-17)
Graham
04/08/2017
04/08/2017
8 / 10
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Graham of Glasgow, who had a new VW Polo Hatchback (2014 - 2017) on 04/08/2017
Overall: 8 / 10
Seat Leon (2018-19)
Susan
03/08/2017
03/08/2017
10 / 10
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Susan of Blyth, who had a new Seat Leon Hatchback Special Edition (2018 - 2019) on 03/08/2017
Overall: 10 / 10
Delivery Person Comments
Very obliging nothing about him to cause offence
Delivery Punctuality Comments
Early delivery about 35 minutes after his estimated time but not a problem considering his journey
Overall Punctuality Comments
Early delivery about 35 minutes after his estimated time but not a problem considering his journey
Cleanliness Comments
Considering the vehicle had been on the road for 125 miles and there was some rain about
Damage Comments
Car in top condition and driver patiently waited forus to inspect its condition
Dealer Service Comments
I am under the impression the dealership is worth bookmarking. There's been no direct communication with them but that's fine.
Overall Comments
Nice chap no awkwardness at all explained things well
Delivery Communication Comments
Cannot fault anything all over in a jiffy.
Missing Comments
Driver pointed out the cars books and the contents in the boot beneath the floor carpet. All present and correct.
Improvements
Can't fault it. Other than the poor driver had to get the bus back to Leeds, perhaps a helicopter could have been laid on for the poor chap! Will he have to get the bus again when he comes back for the car? No everthing was great, thanks
Seat Leon (2018-19)
Lee
02/08/2017
02/08/2017
10 / 10
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Lee of Pudsey, who had a new Seat Leon Hatchback Special Edition (2018 - 2019) on 02/08/2017
Overall: 10 / 10
Seat Leon (2018-19)
Jo
02/08/2017
02/08/2017
8 / 10
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Jo of Coulsdon, who had a new Seat Leon Hatchback Special Edition (2018 - 2019) on 02/08/2017
Overall: 8 / 10
Volkswagen Touareg Estate (2014-19)
Steve
02/08/2017
02/08/2017
10 / 10
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Steve of Bristol, who had a new VW Touareg Diesel Estate (2014 - 2019) on 02/08/2017
Overall: 10 / 10
Delivery Person Comments
No issue, very polite
Delivery Punctuality Comments
Excellent delivery service. Had a voicemail the night before delivery and then spoke to the driver at 7am who was only
An hour away from delivery.
Overall Punctuality Comments
Excellent delivery service. Had a voicemail the night before delivery and then spoke to the driver at 7am who was only
An hour away from delivery.
Cleanliness Comments
Spotless!
Overall Comments
no issue
Improvements
Nothing
Volvo XC60 Estate (2013-17)
Rob
01/08/2017
01/08/2017
8 / 10
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Rob of Redditch, who had a new Volvo XC60 Diesel Estate (2013 - 2017) on 01/08/2017
Overall: 8 / 10
Skoda Superb Estate (2015-19)
Andrew
28/06/2017
28/06/2017
10 / 10
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Andrew of Warrington, who had a new Skoda Superb Diesel Estate (2015 - 2019) on 28/06/2017
Overall: 10 / 10
Delivery Person Comments
Polite and friendly
Delivery Punctuality Comments
Bang on time
Overall Punctuality Comments
Bang on time
Cleanliness Comments
First class
Damage Comments
There were 3 scratches, as have been documented in photographs. The dealer arranged for ChipsAway to do local repairs and they could polish out the 2 long ones on the bonnet; the other was a deep 1cm scratch which needed paint; unfortunately ChipsAway had 3 attempts but the repairs were not up to the standard of a new car, so we sent the car back to the dealer`s bodyshop where they did a first class repair (on 28/07/17).
Dealer Service Comments
There was a problem with the scratches, but I felt that my concerns were taken seriously and dealt with professionally. Very impressed with Matt Brookes at Skoda All Electric, and how he resolved the issues.
Overall Comments
Unfortunately car was delivered in the rain and the 3 scratches were only evident the next day in the dry...
Delivery Communication Comments
Very impressed with the whole quote/order/delivery process
Missing Comments
No service book but apparently it is all electronic now
Improvements
Where did the scratches happen? I guess nobody knows...I`m just surprised that as the car was hand driven to my house, that they weren`t picked up by the dealer before the car left their garage (unless it was raining there).
Volvo XC60 Estate (2013-17)
Chris
31/07/2017
31/07/2017
8 / 10
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Chris of Hartley, who had a new Volvo XC60 Diesel Estate (2013 - 2017) on 31/07/2017
Overall: 8 / 10
Cleanliness Comments
Ash inside and spilled coffee/tea noted
Damage Comments
Not on first glance
Kia Sportage Estate (2016-18)
Debbie
31/07/2017
31/07/2017
8 / 10
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Debbie of Cramlington, who had a new Kia Sportage Diesel Estate (2016 - 2018) on 31/07/2017
Overall: 8 / 10
Delivery Person Comments
Terry was fantastic!
Delivery Punctuality Comments
did not know ETA is the morning which meant I lost the morning at work. Once the delivery driver got in contact the communication and timing was good
Overall Punctuality Comments
did not know ETA is the morning which meant I lost the morning at work. Once the delivery driver got in contact the communication and timing was good
Overall Comments
Great it was seemless and they kept my informed.
Improvements
Better real time update of the time of delivery
Nissan Qashqai (2014-17)
Tracy
31/07/2017
31/07/2017
6 / 10
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Tracy of Gatehead, who had a new Nissan Qashqai Hatchback (2014 - 2017) on 31/07/2017
Overall: 6 / 10
Delivery Person Comments
He was a bit grumpy, but not directed at me. It was clearly because he was having to pick up someone else's work unexpectedly that day so not his fault.
Delivery Punctuality Comments
As I say, I had no idea before the day what time to expect it. So, not really an issue. He turned up just before 3pm, but I'd kept the whole day clear anyway for it.
Overall Punctuality Comments
As I say, I had no idea before the day what time to expect it. So, not really an issue. He turned up just before 3pm, but I'd kept the whole day clear anyway for it.
Cleanliness Comments
Not pristine. Very good inside, on the outside looked like it had been sitting outside a while and rained on a bit, but nothing worrying.
Dealer Service Comments
Didn't really have anything to do with them tbh, so can't say much.
Overall Comments
The guy was very apologetic as he said it should have arrived in the morning, but I wasn't aware of that so didn't bother me. He didn't seem too fussed about showing me how anything worked on the car, but then he was clearly in a hurry as someone else ad called in sick that day, and I didn't push him on it.
Improvements
Would have been nice to know in advance a rough time of arrival so I didn't have to keep the whole day clear, but it wasn't really a problem.
Vauxhall Astra
Darrel
13/01/2017
13/01/2017
10 / 10
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Darrel of Perth, who had a new Vauxhall Astra Hatchback (2015 - 2019) on 13/01/2017
Overall: 10 / 10
Mercedes A Class (2015-18)
Vaperman
28/07/2017
28/07/2017
8 / 10
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Vaperman of Bradford, who had a new Mercedes A Class Hatchback (2015 - 2018) on 28/07/2017
Overall: 8 / 10
Delivery Person Comments
Don't know about the bo, I didn't get close enough. He had an earring, clay to own an 8 grand Rolex which made me feel inferior since mine was only 3.5. He was also mildly punk. Netherless, a holiday guy.
Delivery Punctuality Comments
A bit late but they said 'dependent on traffic. He came from Exeter.
Overall Punctuality Comments
A bit late but they said 'dependent on traffic. He came from Exeter.
Overall Comments
I
Improvements
I was expecting it earlier but they said before 12pm traffic allowing.
Volkswagen Tiguan Estate
Karen
21/07/2017
21/07/2017
10 / 10
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Karen of Warwick, who had a new VW Tiguan Diesel Estate (2016 on) on 21/07/2017
Overall: 10 / 10
Overall Comments
It was a bit quick
Missing Comments
I didn't get a completed delivery form, and there isn't a warranty book in the car, I am assuming its now an on line process. There is a dvd type box in the glove box which looks like it is storage for an sd memory card or similar, for the Sat Nav. There is no sd card in the box itself. Do you know what it is?
Improvements
The details above being covered would have made it better. Thanks
Nissan Juke Pre-current (2014-20)
Andy
28/07/2017
28/07/2017
8 / 10
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Andy of Goole , who had a new Nissan Juke Hatchback (2014 - 2020) on 28/07/2017
Overall: 8 / 10
Improvements
Delivery was early morning which suited me the driver was very talkative and friendly
Nissan Qashqai (2014-17)
Stephen
25/07/2017
25/07/2017
? / 10
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Kia Sportage Estate (2016-18)
Rich
27/07/2017
27/07/2017
8 / 10
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Rich of Chesterfield, who had a new Kia Sportage Diesel Estate (2016 - 2018) on 27/07/2017
Overall: 8 / 10
Audi Q3 Estate (2015-18)
Joanne
21/07/2017
21/07/2017
10 / 10
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Joanne of Loughton, who had a new Audi Q3 Estate Special Editions (2015 - 2018) on 21/07/2017
Overall: 10 / 10
Delivery Person Comments
Very pleasant gentleman.
Overall Comments
Punctual delivery by a nice gentleman.
Improvements
Very pleased with the service.
Nissan Juke
Julie
25/07/2017
25/07/2017
8 / 10
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Julie of Maidstone, who had a new Nissan Juke Diesel Hatchback (2014 on) on 25/07/2017
Overall: 8 / 10
Improvements
It was all fine only thing that would have been nice would be some car mats included !
Honda Jazz (2015-17)
Katie
24/07/2017
24/07/2017
10 / 10
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Katie of Birmingham, who had a new Honda Jazz Hatchback (2015 - 2017) on 24/07/2017
Overall: 10 / 10
Delivery Person Comments
Excellent, he was really nice. Very smart and smelled lovely.
Cleanliness Comments
10 out of 10
Improvements
Nothing. It was perfect from start to finish.
Skoda Octavia
Colin
25/07/2017
25/07/2017
10 / 10
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Colin of Folkestone, who had a new Skoda Octavia Diesel Hatchback (2017 on) on 25/07/2017
Overall: 10 / 10
Jaguar F-Pace Estate
20/07/2017
20/07/2017
8 / 10
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of , who had a new Jaguar F-Pace Diesel Estate (2016 on) on 20/07/2017
Overall: 8 / 10
Improvements
could have done with a bit more notice of the actual time of delivery rather than on the morningof it
Mercedes E Class Estate
Dave
24/07/2017
24/07/2017
6 / 10
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Dave of Llanymynech, who had a new Mercedes E Class Diesel Estate (2016 on) on 24/07/2017
Overall: 6 / 10
Delivery Person Comments
Really nice chap, very knowlegeable about the car.
Delivery Punctuality Comments
I wasn't given a time so I had no idea when to expect the delivery.
Overall Punctuality Comments
I wasn't given a time so I had no idea when to expect the delivery.
Cleanliness Comments
Selephane was still on the boot lip and door sills.
Overall Comments
Communication from the dealer was the only thing that let it down.
Delivery Communication Comments
Your comms were very good but the dealer useless.
Improvements
Approx ETA would be nice.
Seat Ateca Estate (2016-20)
David
21/07/2017
21/07/2017
6 / 10
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David of Edinburgh, who had a new Seat Ateca Diesel Estate (2016 - 2020) on 21/07/2017
Overall: 6 / 10
Delivery Person Comments
Nice guy, friendly.
Delivery Punctuality Comments
Kept well informed.
Overall Punctuality Comments
Kept well informed.
Cleanliness Comments
The car had been driven up from Peterborough, so whilst obviously new, it had a motorway journey under it's belt, and sings internally of being lived in (food crumbs, etc). It wasn't clean. The delivery driver said he couldn't find a car wash, and he is right there aren't many locally, but not really my fault.
Damage Comments
Nothing we could see, but it was dirty. We now see a small scuff on the wing, but we are unsure when this happened.
Dealer Service Comments
I would have preferred the car arriving pristine, on a truck. Delivered by driver is not a disaster, but it wasn't clean. The keys and interior issues suggest things weren't checked.
Delivery Communication Comments
All communication was fine.
Missing Comments
Only one key works. A couple of interior items aren't working either. Folding wing mirrors, ambient lighting. Apart from keys, not really part of delivery (although should be tested by factory/dealer?)
Improvements
All communication with Lingscars was excellent. Dealer called to advise of delivery time, etc, all fine. Only issue that they didn't ensure the vehicle was checked and cleaned prior to delivery.
Volkswagen Golf Mk7
Gail
20/07/2017
20/07/2017
10 / 10
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Gail of Whitley Bay, who had a new VW Golf Hatchback (2017 - 2020) on 20/07/2017
Overall: 10 / 10
Overall Comments
Very friendly gentleman delivered my car. He allowed me plenty of time to check it thoroughly. He also rang me when he was approx 1 hour away so that I knew when to expect delivery
Missing Comments
Service record book but apparently it's all online now and automatically identified when serviced at VW dealer so not a problem
Improvements
Nothing I can think off
Volkswagen Tiguan Estate
James
20/07/2017
20/07/2017
8 / 10
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James of Bristol, who had a new VW Tiguan Diesel Estate (2016 on) on 20/07/2017
Overall: 8 / 10
Delivery Person Comments
Lovely old fella, liked a chat but knew his way round the car reasonably well which was helpful.
Delivery Punctuality Comments
I had a phone call saying he'd be there in 30 mins, which he was. Just would have been easier with a phone call first thing to give an indication. Then a follow up call saying 30 mins.
Overall Punctuality Comments
I had a phone call saying he'd be there in 30 mins, which he was. Just would have been easier with a phone call first thing to give an indication. Then a follow up call saying 30 mins.
Cleanliness Comments
Brand new, black wheel paint still fresh!
Dealer Service Comments
Everything was quick. I am not sure how much you did or the dealer did but everything went well.
Overall Comments
The only improvement I could suggest is a phone call first thing in the morning to give an indication of delivery time on the day. Other than that, very good - thanks.
Peugeot 108 (2014-22)
Shelly
18/07/2017
18/07/2017
8 / 10
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Shelly of Middlesex, who had a new Peugeot 108 Hatchback (2014 - 2022) on 18/07/2017
Overall: 8 / 10
Delivery Person Comments
Lovely and friendly man.
Delivery Punctuality Comments
Delivered exactly when he said it would be.
Overall Punctuality Comments
Delivered exactly when he said it would be.
Cleanliness Comments
Four bird poos!
Damage Comments
None.
Dealer Service Comments
Very happy.
Overall Comments
Very easy!
Delivery Communication Comments
Everyone has been great.
Improvements
Fewer bird poos!
Nissan Juke Pre-current (2014-20)
Richard
17/07/2017
17/07/2017
10 / 10
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Richard of Ashford Kent , who had a new Nissan Juke Hatchback (2014 - 2020) on 17/07/2017
Overall: 10 / 10
Missing Comments
Assumed there would have been a jack and wheel brace provided but obviously not
Improvements
Nothing, everything was great
Peugeot 3008 Estate
Jim
14/07/2017
14/07/2017
8 / 10
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Jim of Swadlincote, who had a new Peugeot 3008 Diesel Estate (2016 on) on 14/07/2017
Overall: 8 / 10
Cleanliness Comments
delivery driver had jet washed it but roof wasnt cleaned. Expected floor mats. No information/contact details of leas company - I have no idea who to call with issues with contract or breakdown
Dealer Service Comments
driver had wrong mobile number so no call before delivery
Missing Comments
floor mats and lease company documentation
Nissan Micra (2017-22)
Steve
11/07/2017
11/07/2017
8 / 10
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Steve of Stoke-on-Trent, who had a new Nissan Micra Hatchback Special Editions (2017 - 2022) on 11/07/2017
Overall: 8 / 10
Delivery Person Comments
Gent was very professional and helpful, despite appalling weather that day and what would have been a difficult drive.
Delivery Punctuality Comments
It was later than originally arranged for, and by a couple of hours. BUT the driver contacted me early on in the day and kept me in the loop.
Overall Punctuality Comments
It was later than originally arranged for, and by a couple of hours. BUT the driver contacted me early on in the day and kept me in the loop.
Cleanliness Comments
Very clean and tidy
Improvements
The arranging of and the service during the day was excellent.
BMW 4 Series Coupe
12/07/2017
12/07/2017
8 / 10
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of , who had a new BMW 4 Series Diesel Coupe (2013 on) on 12/07/2017
Overall: 8 / 10
Delivery Punctuality Comments
Could have done with a call to let us know change of delivery time, but it didnt cause any major issue
Overall Punctuality Comments
Could have done with a call to let us know change of delivery time, but it didnt cause any major issue
Delivery Communication Comments
With Ling 100% very good, just the small problem of not knowing change of delivery time
Ford Focus (2014-18)
07/07/2017
07/07/2017
8 / 10
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of , who had a new Ford Focus Hatchback (2014 - 2018) on 07/07/2017
Overall: 8 / 10
Volkswagen Scirocco Coupe (2014-17)
Gregg
12/07/2017
12/07/2017
8 / 10
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Gregg of Renfrew, who had a new VW Scirocco Coupe (2014 - 2017) on 12/07/2017
Overall: 8 / 10
BMW 3 Series Saloon (2015-18)
Maxy Boy
04/07/2017
04/07/2017
8 / 10
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Maxy Boy of Newcastle Upon Tyne, who had a new BMW 3 Series Saloon (2015 - 2018) on 04/07/2017
Overall: 8 / 10
Delivery Person Comments
I think his name was Ian, he was absolutely excellent. Very thorough and gave me a good overview of the car including a number to reach them on if i had any additional queries.
Overall Comments
Delivered on time and kept informed throughout the process.
Improvements
Very little, thank you again Ling. The whole process is very stress free.
Land Rover Discovery Sport Station Wagon
03/07/2017
03/07/2017
10 / 10
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of , who had a new Land Rover Discovery Sport Diesel Sw (2015 on) on 03/07/2017
Overall: 10 / 10
Volvo XC60 Estate (2013-17)
Wayne
10/07/2017
10/07/2017
6 / 10
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Wayne of Bristol, who had a new Volvo XC60 Estate (2013 - 2017) on 10/07/2017
Overall: 6 / 10
Delivery Person Comments
but tried to hurry things along as had a train booked for a certain time. should have got here earlier
Delivery Punctuality Comments
would have been nice to have got a call when he set off as i could have done other things.
Overall Punctuality Comments
would have been nice to have got a call when he set off as i could have done other things.
Cleanliness Comments
residue marks from protection stickers still evident. valeted ????? bucket of water only i think!
Damage Comments
not that i could see
Overall Comments
ling you and your team have been brilliant but volvo very vague.
Delivery Communication Comments
as i said earlier. you and your team i could not and will not fault.
Missing Comments
in this digital age a manual is still nice. i can get by. quick guide book was handy
Improvements
quick phone call when setting off and from where.
Mercedes C Class Saloon (2014-18)
Si
03/07/2017
03/07/2017
8 / 10
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Si of Liverpool, who had a new Mercedes C Class Diesel Saloon (2014 - 2018) on 03/07/2017
Overall: 8 / 10
Skoda Fabia (2015-18)
Irene
07/07/2017
07/07/2017
10 / 10
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Irene of Wigan , who had a new Skoda Fabia Hatchback (2015 - 2018) on 07/07/2017
Overall: 10 / 10
Delivery Person Comments
Friendly, chatty and not at all smelly :-)
Delivery Punctuality Comments
when he said he would be here
Overall Punctuality Comments
when he said he would be here
Cleanliness Comments
nice and clean
Dealer Service Comments
I have only dealt with the delivery man so far - all paperwork so far has been via Ling and I have not received invoices etc yet...
Overall Comments
Driver called me in the AM telling me when he would be here, and he was here when supposed to.
Improvements
Nothing - it was very good
Ford Focus (2014-18)
Donna
06/07/2017
06/07/2017
8 / 10
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Donna of Morley Leeds, who had a new Ford Focus Hatchback (2014 - 2018) on 06/07/2017
Overall: 8 / 10
Delivery Person Comments
Delivery man was very pleasant and waited patiently whilst I inspected the car, he looked professional and service was very good.
Delivery Punctuality Comments
I was contacted by the delivery man prior to delivery with an estimated ETA and car arrived within the time which was great.
Overall Punctuality Comments
I was contacted by the delivery man prior to delivery with an estimated ETA and car arrived within the time which was great.
Cleanliness Comments
The car was very clean inside and out, presentation was as expected for a new car.
Dealer Service Comments
Had very little contact with the dealer
Overall Comments
I am very pleased with delivery of vehicle
Delivery Communication Comments
All parties kept me up to date throughout the process, very happy with service received.
Improvements
Nothing
Mazda 6 Saloon (2013-18)
Rich
04/07/2017
04/07/2017
6 / 10
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Rich of Milton Keynes, who had a new Mazda 6 Saloon (2013 - 2018) on 04/07/2017
Overall: 6 / 10
Delivery Person Comments
He was pleasant enough - It did dawn on me afterwards (because I had to rush out of a meeting to take delivery) that I had signed for delivery on the bottom of a FOLDED A4 paper. Therefore had no idea what was on the top half of the paper (my bad - I know)
Cleanliness Comments
Not brilliant - I don't believe the outside valet was completed well - even considering that it had to be driven to me for delivery. (and there was no rainy weather)
Damage Comments
Noticed a miniscule chip when I got it home - but I'll have to suck that up cause I signed for it - to be fair - you have to look very hard to see it
Overall Comments
Appreciate that the dealer had to drive the car to me - but the outside cleanliness was not great - did not look like it had been valeted well - even after the delivery drive was taken into consideration.
Improvements
none - your guys were awesome.
Volkswagen Golf
05/07/2017
05/07/2017
8 / 10
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of , who had a new VW Golf Diesel Hatchback (2017 on) on 05/07/2017
Overall: 8 / 10
Missing Comments
Need to check if warranty book is with the documentation
Improvements
No problems process was hassle free. Delivery timescales if I had to pick something but this was due to me being without a car then a holiday and work commitments. Will make sure hopefully I order in good time in future to factor on delivery time.
Volvo XC60 Estate (2013-17)
Steve
03/07/2017
03/07/2017
8 / 10
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Steve of Frome, who had a new Volvo XC60 Diesel Estate (2013 - 2017) on 03/07/2017
Overall: 8 / 10
Cleanliness Comments
Inside clean - outside not! Rain during journey and we live near quarries, car light beige!
Damage Comments
However, the next morning, having driven 0 miles, I had a flat tyre!
Dealer Service Comments
Kastner were superb over the damaged tyre. Well done Ben, the Service Manager!
Ford Fiesta (2012-17)
Christopher
29/06/2017
29/06/2017
6 / 10
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Christopher of Billericay, who had a new Ford Fiesta Hatchback (2012 - 2017) on 29/06/2017
Overall: 6 / 10
Cleanliness Comments
Inside lots of mud on drivers foot well clearly not just from a drive from West Midlands . Outside mud also down the sides . Alloy wheels very dirty from brake pad dust clearly also not just from the drive down from West Midlands
Damage Comments
Scratches on front bumper also on the roof . With muddy foot prints looks like a cat had been up there
Dealer Service Comments
Questioned what was going to be done about the car condition immediately after delivery 1100 Thursday 29th it's now Monday 3rd July
Still nothing
Overall Comments
Upset about the cleanliness of the car both inside and out
Improvements
Clean the car before driving it down to me instead of bringing it directly out of the field it had been left in
Remove scratches also
BMW 3 Series Saloon (2015-18)
Luke
27/06/2017
27/06/2017
10 / 10
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Luke of Bangor, who had a new BMW 3 Series Diesel Saloon (2015 - 2018) on 27/06/2017
Overall: 10 / 10
Delivery Person Comments
Very helpful and friendly.
Delivery Punctuality Comments
Called in morning to advise what time he would be here, and he was here at the time he said.
Overall Punctuality Comments
Called in morning to advise what time he would be here, and he was here at the time he said.
Seat Ibiza (2012-17)
Tony
30/06/2017
30/06/2017
8 / 10
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Tony of Tamworth , who had a new Seat Ibiza Hatchback (2012 - 2017) on 30/06/2017
Overall: 8 / 10
Delivery Person Comments
Very pleasant, took time to talk me through the controls of the vehicle and to answer any questions
Delivery Punctuality Comments
Yes, this was impressive. Was due at 08.00 but actually turned up at 07.30. Nothing worse than sitting around all day waiting for something that should have been delivered ages ago.
Overall Punctuality Comments
Yes, this was impressive. Was due at 08.00 but actually turned up at 07.30. Nothing worse than sitting around all day waiting for something that should have been delivered ages ago.
Cleanliness Comments
The car picked up some dirty rain water on its journey to me, mainly to the rear however, this was rectified by the delivery driver who drove it round to the hand jet wash when they opened at 8am
Overall Comments
Went as smoothly as it could have done, got a phone call the previous evening giving an estimated delivery time which was nice
Improvements
Nothing! I'd like to be picky and find some fault, but I can't. The whole process could not have been more stress free :-)
Honda CR-V Estate (2015-18)
Joe
28/06/2017
28/06/2017
8 / 10
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Joe of Kingston Upon Thames, who had a new Honda CR-V Estate (2015 - 2018) on 28/06/2017
Overall: 8 / 10
Dealer Service Comments
The later than agreed delivery gave me timetabling problems especially with the collection of the previous car. (BCAL are a disaster area...!)
Delivery Communication Comments
Dealer was clearly at the end of the process going to be about 2 weeks later on delivery than originally agreed/estimated. My communication with Lings on this was good and you pestered the dealer for a clear delivery date and for the reg number of the car.
Missing Comments
Warranty book details not filled in by dealer....not important now everything is electronically recorded.
Improvements
Nothing really you could have done to hurry the dealer up I think other than keeping on his case ...which you did.
Mercedes A Class (2015-18)
ANDI
28/06/2017
28/06/2017
10 / 10
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ANDI of DONCASTER, who had a new Mercedes A Class Hatchback (2015 - 2018) on 28/06/2017
Overall: 10 / 10
Delivery Punctuality Comments
Very good
Overall Punctuality Comments
Very good
Cleanliness Comments
Very good
Damage Comments
No
Overall Comments
Veryou good
Seat Leon (2018-19)
Christian
23/06/2017
23/06/2017
6 / 10
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Christian of Weston-super-Mare, who had a new Seat Leon Hatchback Special Edition (2018 - 2019) on 23/06/2017
Overall: 6 / 10
Delivery Punctuality Comments
Delivery delayed due to wrong car.
Overall Punctuality Comments
Delivery delayed due to wrong car.
Dealer Service Comments
Who are they anyway?
Overall Comments
They delivered the wrong car and leave it to the delivery drivers to do ANY communication.
Delivery Communication Comments
Great Ling's end, poor
Improvements
Bring the right car? HAHAHAHA.
Ford Ranger
21/06/2017
21/06/2017
8 / 10
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of , who had a new Ford Ranger Diesel (2015 - 2019) on 21/06/2017
Overall: 8 / 10
Delivery Person Comments
Average but seemed in a rush
Delivery Punctuality Comments
Good around a bout
Overall Punctuality Comments
Good around a bout
Cleanliness Comments
Average there were still component labels stuck to wheel arch and sticky left on one wheel
Overall Comments
Good
Improvements
Spent a bit more time explaining vehicle and a bit more enthusiasm
Volkswagen Scirocco Coupe (2014-17)
Leighton
26/06/2017
26/06/2017
8 / 10
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Leighton of Nantwich, who had a new VW Scirocco Coupe (2014 - 2017) on 26/06/2017
Overall: 8 / 10
Delivery Person Comments
Very friendly - could not do enough for me
Delivery Punctuality Comments
I collected - I was late but the car was ready and collection was efficient
Overall Punctuality Comments
I collected - I was late but the car was ready and collection was efficient
Cleanliness Comments
Spotless inside and out - only 7 miles on the clock
Overall Comments
I collected as lease company (Swansway in Crewe) are only 5 miles from my house - they were very friendly and helpful - car was ready to collect and spotless - asked if I needed any demonstration of controls
Delivery Communication Comments
I needed a couple more weeks before delivery but this was my fault for not giving Ling notice
Missing Comments
I collected so I guess I didn't need a delivery form?
Improvements
Nothing really
Mini Convertible
Andy
27/06/2017
27/06/2017
10 / 10
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Andy of Bridgnorth, who had a new Mini Convertible (2016 - 2021) on 27/06/2017
Overall: 10 / 10
Delivery Person Comments
Very helpful
Delivery Punctuality Comments
On time
Overall Punctuality Comments
On time
Cleanliness Comments
Immaculate
Dealer Service Comments
Very good
Overall Comments
Excellent - on time and very well presented
Delivery Communication Comments
Very prompt responses as always
Improvements
nothing really
Skoda Kodiaq Estate
Tahir
16/06/2017
16/06/2017
8 / 10
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Tahir of Birmingham, who had a new Skoda Kodiaq Diesel Estate (2017 on) on 16/06/2017
Overall: 8 / 10
Delivery Person Comments
Very nice chap who was really accommodating when i had a problem with taking delivery due to a last minute trip to A&E.
Delivery Punctuality Comments
Driver was spot on, called ahead of time, was accommodating and made what could have been difficult for me due to circumstances actually really easy. Thumbs up!!
Overall Punctuality Comments
Driver was spot on, called ahead of time, was accommodating and made what could have been difficult for me due to circumstances actually really easy. Thumbs up!!
Cleanliness Comments
Not great, jet washed but with water marks and generally a little tatty. stuff like umbrellas were not stored correctly, little stickers left on, little things like that
Overall Comments
The car had been jet washed but not thoroughly cleaned which wasn't the case with previous cars delivered.
Improvements
A new car should be spotless and they could have thrown in some mats!
Nissan Qashqai (2014-17)
Barry
23/06/2017
23/06/2017
8 / 10
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Barry of Keelby, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 23/06/2017
Overall: 8 / 10
Mercedes C Class Saloon (2014-18)
Simon
26/06/2017
26/06/2017
8 / 10
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Simon of Bristol, who had a new Mercedes C Class Diesel Saloon (2014 - 2018) on 26/06/2017
Overall: 8 / 10
Improvements
nothing, went very well thnx
Audi A4 Saloon (2015 on) (2015-18)
Dan
26/06/2017
26/06/2017
6 / 10
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Dan of , who had a new Audi A4 Saloon (2015 - 2018) on 26/06/2017
Overall: 6 / 10
Delivery Person Comments
Very nice chap.
Delivery Punctuality Comments
Very early, but called ahead. May have been nice to get an idea that it would be early the day before.
Overall Punctuality Comments
Very early, but called ahead. May have been nice to get an idea that it would be early the day before.
Cleanliness Comments
Interior was as new, and clean, but the outside of the car was covered in dirty rain water, I don't think it had been cleaned since transport from Germany.
Dealer Service Comments
Initial delivery expectations were oversold a little.
Overall Comments
The driver arrived at 8am, but called ahead 45 mins before, although I was asleep at the time, so was a little surprised! I live opposite a large school in a fairly cramped housing estate, and he arrived right in the middle of the school rush. The only place he was able to stop was in a nearby road on the kerb right in front of the houses. It was a tense time, and I've now been black balled from the residence association... ;)
Nissan Leaf (2011-17)
Ken
23/06/2017
23/06/2017
8 / 10
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Ken of London, who had a new Nissan Leaf Hatchback (2011 - 2017) on 23/06/2017
Overall: 8 / 10
Improvements
No.
Nissan Qashqai (2014-17)
Graham
23/06/2017
23/06/2017
10 / 10
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Graham of London, who had a new Nissan Qashqai Hatchback (2014 - 2017) on 23/06/2017
Overall: 10 / 10
Delivery Person Comments
Very professional and knew his stuff.
Delivery Punctuality Comments
As above - delivery at the time advised by telephone earlier in the morning.
Overall Punctuality Comments
As above - delivery at the time advised by telephone earlier in the morning.
Cleanliness Comments
Looked new - paper mats on the floor so not even any footprints on the carpet!
Damage Comments
Delivery guy walked me around and made sure I'd checked the bodywork, wheel rims etc.
Dealer Service Comments
Car as expected - nothing more could have been done.
Overall Comments
I had a call in the morning to let me know that delivery would be around 12:oo (depending on traffic) and it arrived just before 12. Good to be able to plan my day!
Delivery Communication Comments
Nothing missing - car was delivered on the date agreed. Plenty notice so I could arrange tme off work.
Improvements
Nothing really - it was all as agreed.
Skoda Yeti Outdoor Estate (2013-17)
Pete
22/06/2017
22/06/2017
8 / 10
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Pete of Raynes Park, who had a new Skoda Yeti Outdoor Estate (2013 - 2017) on 22/06/2017
Overall: 8 / 10
Improvements
nothing
Nissan Qashqai (2014-17)
Mike
22/06/2017
22/06/2017
8 / 10
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Mike of Tadworth, who had a new Nissan Qashqai Hatchback (2014 - 2017) on 22/06/2017
Overall: 8 / 10
Volkswagen Scirocco Coupe (2014-17)
Rachael
22/06/2017
22/06/2017
10 / 10
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Rachael of Swindon, who had a new VW Scirocco Coupe (2014 - 2017) on 22/06/2017
Overall: 10 / 10
Delivery Person Comments
The chap that delivered the car was very prompt, professional and happy to answer any questions I had
Delivery Punctuality Comments
The car arrived exactly the time I was told on the phone
Overall Punctuality Comments
The car arrived exactly the time I was told on the phone
Seat Leon (2018-19)
Alex
22/06/2017
22/06/2017
8 / 10
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Alex of Brackley, who had a new Seat Leon Hatchback Special Edition (2018 - 2019) on 22/06/2017
Overall: 8 / 10
Dealer Service Comments
Didn't have any contact with them to score.
Seat Ateca Estate
20/06/2017
20/06/2017
10 / 10
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of , who had a new Seat Ateca Estate (2020 - 2023) on 20/06/2017
Overall: 10 / 10
Delivery Person Comments
Very polite and very clean and tidy and helpful
Delivery Punctuality Comments
Bang on time as arranged
Overall Punctuality Comments
Bang on time as arranged
Cleanliness Comments
Very clean and tidy as expected
Damage Comments
no damage (thank goodness)
Dealer Service Comments
Fulfilled the order promptly
Overall Comments
Called to arrange delivery the day before and called again when 10 minutes away so delivery was bang on time
Delivery Communication Comments
Always prompt replies from Ling
Missing Comments
Nothing was missing i signed an electronic pad
Improvements
Nothing really its our second Ling lease car and both have been spot on
Hyundai Ioniq (2019-22)
Richard
20/06/2017
20/06/2017
6 / 10
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Richard of Burton-on-Trent, who had a new Hyundai Ioniq Electric Hatchback (2019 - 2022) on 20/06/2017
Overall: 6 / 10
Delivery Person Comments
Very pleasant demeanour and helpful attitude.
Delivery Punctuality Comments
Wasn't sent an ETA. No phone call 30 minutes before delivery.
Overall Punctuality Comments
Wasn't sent an ETA. No phone call 30 minutes before delivery.
Delivery Communication Comments
Great with you. Less so with dealer - see above.
Ford Fiesta (2012-17)
Victoria
01/06/2017
01/06/2017
8 / 10
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Victoria of Meadway, who had a new Ford Fiesta Hatchback (2012 - 2017) on 01/06/2017
Overall: 8 / 10
Land Rover Discovery Sport Station Wagon
16/06/2017
16/06/2017
8 / 10
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of , who had a new Land Rover Discovery Sport Diesel Sw (2015 on) on 16/06/2017
Overall: 8 / 10
Mini Countryman Hatch
19/06/2017
19/06/2017
8 / 10
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of , who had a new Mini Countryman Diesel Hatchback (2017 on) on 19/06/2017
Overall: 8 / 10
Overall Comments
nice and early.
Land Rover RR Evoque (2015 on) (2015-18)
Wayne
16/06/2017
16/06/2017
10 / 10
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Wayne of Walsall, who had a new Land Rover Range Rover Evoque Diesel Hatchback (2015 - 2018) on 16/06/2017
Overall: 10 / 10
Delivery Person Comments
She used Lynx
Delivery Punctuality Comments
Bang on time
Overall Punctuality Comments
Bang on time
Improvements
Nothing really
Audi A6 Estate (2014 on) (2014-18)
Peter
16/06/2017
16/06/2017
10 / 10
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Peter of Newcastle-upon-Tyne, who had a new Audi A6 Diesel Avant (2014 - 2018) on 16/06/2017
Overall: 10 / 10
Nissan Note (2013-17)
Bill
16/06/2017
16/06/2017
10 / 10
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Bill of Wantage., who had a new Nissan Note Hatchback (2013 - 2017) on 16/06/2017
Overall: 10 / 10
Improvements
All very good
Seat Ateca Estate
Ben
16/06/2017
16/06/2017
8 / 10
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Ben of York, who had a new Seat Ateca Estate (2020 - 2023) on 16/06/2017
Overall: 8 / 10
Improvements
all good, I called Ling on the day to get an eta, she came straight back to me, delivery was actually slightly ahead so happy days. I did not complete any form on delivery, I just signed with my finger on the phone of the delivery driver.
Mercedes E Class Saloon
Harry
14/06/2017
14/06/2017
8 / 10
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Harry of London, who had a new Mercedes E Class Diesel Saloon (2016 on) on 14/06/2017
Overall: 8 / 10
Seat Leon (2018-19)
Adam
14/06/2017
14/06/2017
6 / 10
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Adam of Inverurie, who had a new Seat Leon Hatchback Special Edition (2018 - 2019) on 14/06/2017
Overall: 6 / 10
Delivery Person Comments
Very Pleasant
Delivery Punctuality Comments
Arrived as planned thanks
Overall Punctuality Comments
Arrived as planned thanks
Cleanliness Comments
See above
Dealer Service Comments
Not relevent
Overall Comments
Good, he called us the night to coordinate the delivery. Arrived on time. BUT the car was filthy outside, but he did offer to take it to a carwash if we knew where one was and there were quite a lot of crumbs inside from where he was eating. Also he had stopped in Aberdeen for the night the night before so could have cleaned it.
Improvements
Deliver the car clean
Seat Leon (2018-19)
Drew
13/06/2017
13/06/2017
8 / 10
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Drew of Stockport, who had a new Seat Leon Hatchback Special Edition (2018 - 2019) on 13/06/2017
Overall: 8 / 10
Delivery Person Comments
very nice and helpful
Delivery Punctuality Comments
was early but was here for delivery just
Overall Punctuality Comments
was early but was here for delivery just
Cleanliness Comments
arrived as expected clean
Dealer Service Comments
could do with exact date and not move it back because they have brought another model out
Overall Comments
was nice and easy
Delivery Communication Comments
very good communication with Ling's not deals as move delivery date back 5 times
Improvements
nothing delivery was good
Peugeot 3008 (2020-24)
Kenny
12/06/2017
12/06/2017
8 / 10
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Kenny of Newstevenston, who had a new Peugeot 3008 Estate (2020 - 2024) on 12/06/2017
Overall: 8 / 10
Delivery Person Comments
aversge
Delivery Punctuality Comments
average
Overall Punctuality Comments
average
Cleanliness Comments
very good
Damage Comments
no
Dealer Service Comments
driver did not have any knowledge of car.
not shown how to work voice controls ect
Overall Comments
goof
Delivery Communication Comments
no problems
Improvements
better knowledge of car and lower delivery miles
Peugeot 3008 (2020-24)
Kenny
12/06/2017
12/06/2017
8 / 10
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Kenny of Newstevenston, who had a new Peugeot 3008 Estate (2020 - 2024) on 12/06/2017
Overall: 8 / 10
Delivery Person Comments
aversge
Delivery Punctuality Comments
average
Overall Punctuality Comments
average
Cleanliness Comments
very good
Damage Comments
no
Dealer Service Comments
driver did not have any knowledge of car.
not shown how to work voice controls ect
Overall Comments
goof
Delivery Communication Comments
no problems
Improvements
better knowledge of car and lower delivery miles
Volvo XC60 Estate (2013-17)
Derek
09/06/2017
09/06/2017
10 / 10
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Derek of Dunfermline, who had a new Volvo XC60 Estate (2013 - 2017) on 09/06/2017
Overall: 10 / 10
Delivery Person Comments
Called the night before and arranged a suitable time. Arrived 7am.
Improvements
Everything was great :)
Seat Ateca Estate
Peter
12/06/2017
12/06/2017
6 / 10
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Peter of Sudbury, who had a new Seat Ateca Estate (2020 - 2023) on 12/06/2017
Overall: 6 / 10
Delivery Person Comments
He was a nice man but I was actually rather concerned about his health. He looked tired and unwell generally and basically in need of some tlc. He also had no means of getting home so I gave him a lilt to the nearest bus station which is 5 miles away.
Delivery Punctuality Comments
Cant really comment on this as I had no eta to work on.
Overall Punctuality Comments
Cant really comment on this as I had no eta to work on.
Cleanliness Comments
Car looked and felt new as expected.
Dealer Service Comments
As noted above. No communication.
Overall Comments
No communication of even a rough eta until 1 hour before arrival which was at 1700 so no chance to plan day.
Delivery Communication Comments
I think your staff did their best but not helped by the dealer subcontracting (I suspect) the delivery process. Driver said he had mobile phone problems.
Missing Comments
Sat Nav data not loaded or provided. Maintenance booklet not filled out. No record of Delivery inspection. No delivery form provided.
Improvements
The delivery day was early and accurate however communication about timing on the day virtually non-existent.
Volvo XC60 Estate (2013-17)
Chris
12/06/2017
12/06/2017
8 / 10
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Chris of St. Neots, who had a new Volvo XC60 Diesel Estate (2013 - 2017) on 12/06/2017
Overall: 8 / 10
Damage Comments
couple of minor scuffs, the driver had already found them on his initial inspection, and had recorded details
Dealer Service Comments
Delivery good on the day, but them sending all the docs was so last minute as to cause some anxiety
Delivery Communication Comments
Considering how long ago the order was placed, the finance documentation arrived very last minute. Also the forms from Volvo for the 7-day insurance was VERY last minute.
Kia Sorento Station Wagon (2015-17)
Mike
06/06/2017
06/06/2017
6 / 10
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Mike of Swindon, who had a new Kia Sorento Diesel Station Wagon (2015 - 2017) on 06/06/2017
Overall: 6 / 10
Cleanliness Comments
The car was dirty after the drive and had residual glue on the passenger door
Dealer Service Comments
Good on timings but car dirty
Improvements
Clean the car before handover which is what Audi did on my previous car
Kia Sportage Estate (2016-18)
Scotti
20/03/2017
20/03/2017
10 / 10
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Scotti of Beith, who had a new Kia Sportage Diesel Estate (2016 - 2018) on 20/03/2017
Overall: 10 / 10
Delivery Person Comments
Delivery driver was simply excellent and polite.
Cleanliness Comments
Delivery driver brought it from the car wash and it was immaculate.
Dealer Service Comments
No problems at all.
Overall Comments
Car was delivered in perfect condition. Delivery driver arrived at 8:20am and was pleasant and helpful with regards the car's workings and associated documentation. I don't think he expected me with a onesie though!
Delivery Communication Comments
Always a pleasure to deal with Lings
Missing Comments
Everything was present and correct.
Improvements
Not worn a onesie when I opened the door to the delivery driver.
Renault Clio (2020-22)
05/06/2017
05/06/2017
8 / 10
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of , who had a new Renault Clio Hatchback Special Editions (2020 - 2022) on 05/06/2017
Overall: 8 / 10
Cleanliness Comments
As above
Overall Comments
Great communication. The only gripe though. I know it was an awful day, but when my Juke was delivered 2 years ago they went to a car wash so it was pristine on delivery. If it were me I'd want to show the car off as best as possible upon delivery. So I went to the car wash.
Improvements
Just the delivery clean
Skoda Octavia
Jason
06/06/2017
06/06/2017
8 / 10
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Jason of Brigg, who had a new Skoda Octavia Diesel Hatchback (2017 on) on 06/06/2017
Overall: 8 / 10
Ford Kuga Estate
Stuart
02/06/2017
02/06/2017
8 / 10
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Stuart of Carlisle, who had a new Ford Kuga Vignale Diesel Estate (2016 on) on 02/06/2017
Overall: 8 / 10
Delivery Person Comments
Pleasant and well mannered. Didn't rush me as I inspected the car.
Delivery Punctuality Comments
Arrived when he said he would.
Overall Punctuality Comments
Arrived when he said he would.
Cleanliness Comments
Outside was a bit dirty. Inside had some dust and dirt. But nothing to get remotely upset about
Damage Comments
Certainly none that I saw. But it was a dull day and had been raining
Dealer Service Comments
They were asked what the service interval is for the Kuga Vignale. They said 12.5k. Ford have told me directly it's 18k for the Vignale trim. They also quoted £180 to fit mud guards. The Vignale already comes with mud guards as standard. As such there should be no option to fit them. The dealer should've known that.
Overall Comments
Guy contacted me the day before to confirm a time. He arrived when he said he would. Only possible downside is the car was driven 243 miles to get to me. I can't be sure if the car was driven gently or thrashed. But overall it was a very smooth process.
Missing Comments
The service book provided is for a standard Kuga. The Vignale trim Ford cars have different (longer) service intervals. I suspect it's Ford dropping the ball here rather than the dealer. Ford should be telling them what the service interval is. I didn't get the V5C either. But I assume that's normal for lease cars
Improvements
You guys have been excellent throughout :-)
Kia Sportage Estate (2016-18)
Graeme
01/06/2017
01/06/2017
8 / 10
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Graeme of Aberdeenshire , who had a new Kia Sportage Diesel Estate (2016 - 2018) on 01/06/2017
Overall: 8 / 10
Delivery Person Comments
Took time to explain some of the car features and gave demo
Delivery Punctuality Comments
Was slightly later than driver thought in the morning but I expect he did realise how hard it is to get through Aberdeen at that time of day
Overall Punctuality Comments
Was slightly later than driver thought in the morning but I expect he did realise how hard it is to get through Aberdeen at that time of day
Cleanliness Comments
Car was clean as you would expect
Damage Comments
At this time, I've found nothing wrong with the car????
Dealer Service Comments
Car arrived weeks early and driver gave me updates on his way here.
Overall Comments
Delivery driver called me three times with update for arrival
Delivery Communication Comments
Always quick reply from your team and driver gave me updates of his ETA
Missing Comments
Car mats? Are they included? Any paperwork on delivery?
Improvements
Not much???? It arrived weeks earlier than expected ????
Ford Focus (2014-18)
Sarah
02/06/2017
02/06/2017
10 / 10
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Sarah of Holywell, who had a new Ford Focus Hatchback (2014 - 2018) on 02/06/2017
Overall: 10 / 10
Delivery Person Comments
Lovely guy who explained the car features before departing
Delivery Punctuality Comments
Right on time
Overall Punctuality Comments
Right on time
Cleanliness Comments
The driver washed the car prior to delivery (having driven 140 miles in it), so it was nice and clean on arrival
Dealer Service Comments
No issues at all
Overall Comments
Excellent communication from the delivery driver. Arrived exactly on time
Delivery Communication Comments
Excellent communication - quick and efficient. Can't praise you enough
Improvements
Everything went to plan so very happy.
Citroen C1
Jean/Barry
30/05/2017
30/05/2017
10 / 10
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Jean/Barry of Bristol, who had a new Citroen C1 Hatchback Special Edition (2014 - 2021) on 30/05/2017
Overall: 10 / 10
Delivery Communication Comments
I got two E mails every time you sent one..Kinda to much..
Improvements
Very simple
Nissan Qashqai (2014-17)
Dave
30/05/2017
30/05/2017
6 / 10
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Dave of Brighton, who had a new Nissan Qashqai Hatchback (2014 - 2017) on 30/05/2017
Overall: 6 / 10
Improvements
Letting me know in the morning when (roughly) expected delivery is to be made.
Ford Focus (2014-18)
Dave
25/05/2017
25/05/2017
6 / 10
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Dave of Dunfermline, who had a new Ford Focus Hatchback (2014 - 2018) on 25/05/2017
Overall: 6 / 10
Skoda Superb (2015-19)
Marc
30/05/2017
30/05/2017
8 / 10
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Marc of Eastleigh, who had a new Skoda Superb Diesel Hatchback (2015 - 2019) on 30/05/2017
Overall: 8 / 10
Delivery Person Comments
He was a nice guy. I made him a cuppa and dropped him off at the station. I should be the one receiving a high score here.
Dealer Service Comments
I did not have much to do with them. I paid them some money and the car turned up on time.
Overall Comments
The car was driven down from Leamington Spa and had 165 miles on the clock. I received a call at 11am informing me the car would be delivered at 12:00.
Delivery Communication Comments
I requested the 30th May as a delivery date on the 24th and on the same day Holly informed me that she would get this booked in. I did not hear anything again until the 30th (day of delivery) probably due to the bank holiday. It would have been nice to have confirmation that the car was being delivered on the 30th.
Kia Sportage Estate (2016-18)
Paul
31/05/2017
31/05/2017
8 / 10
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Paul of Weston Super Mare, who had a new Kia Sportage Estate (2016 - 2018) on 31/05/2017
Overall: 8 / 10
Delivery Punctuality Comments
I've put average but i had no delivery time...it arrived mid afternoon
Overall Punctuality Comments
I've put average but i had no delivery time...it arrived mid afternoon
Delivery Communication Comments
just lacking the eta time on the day is the only issue i had - also the delivery guy's rent-a-car arrived well before he did but we weren't told to expect it
Volkswagen Golf
Nigel
21/04/2017
21/04/2017
10 / 10
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Nigel of Richmond, who had a new VW Golf Diesel Hatchback (2017 on) on 21/04/2017
Overall: 10 / 10
Skoda Fabia (2015-18)
Ros
26/05/2017
26/05/2017
8 / 10
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Ros of Edinburgh, who had a new Skoda Fabia Hatchback (2015 - 2018) on 26/05/2017
Overall: 8 / 10
Improvements
Nothing
Mercedes E Class Saloon
26/05/2017
26/05/2017
10 / 10
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of , who had a new Mercedes E Class Diesel Saloon (2016 on) on 26/05/2017
Overall: 10 / 10
Ford Fiesta (2012-17)
Den
29/03/2017
29/03/2017
8 / 10
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Den of Stockport, who had a new Ford Fiesta Hatchback (2012 - 2017) on 29/03/2017
Overall: 8 / 10
Mazda 6 Saloon (2013-18)
Nik
21/04/2017
21/04/2017
8 / 10
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Nik of Ringwood, who had a new Mazda MAZDA6 Diesel Saloon (2013 - 2018) on 21/04/2017
Overall: 8 / 10
Ford Focus (2014-18)
18/05/2017
18/05/2017
8 / 10
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of , who had a new Ford Focus Hatchback (2014 - 2018) on 18/05/2017
Overall: 8 / 10
Delivery Person Comments
Didn't get close enough to smell him. No nice expensive aftershave to appreciate during the journey to the train station. But he was grateful
Delivery Punctuality Comments
Did what he said on the tin
Overall Punctuality Comments
Did what he said on the tin
Cleanliness Comments
Bit grubby but had come 136 miles I believe, or that's what the speedo said. Bit of gravel in the passenger footwell but overall OK
Damage Comments
No that I or the new happy car driver could see.
Dealer Service Comments
Most of my dealings were with Ling so can't really comment too much apart from what I've said previously. It's hot today, do you get ice creams, we do if we're well behaved
Overall Comments
All good, communication from delivery company good, arrived when they said they would after the initial one day delay due to windscreen damage (apparently) didn't look like they'd replaced a windscreen to me. The man was nice so I took him to the train station. Is that the sort of feed back that you want??
Delivery Communication Comments
As ever with Ling, all good
Missing Comments
Don't think so
Improvements
nothing really, for the deal we got I would say everything was satisfactory
Volvo XC60 Estate (2013-17)
Linda
25/05/2017
25/05/2017
8 / 10
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Linda of Uddingston, who had a new Volvo XC60 Diesel Estate (2013 - 2017) on 25/05/2017
Overall: 8 / 10
Cleanliness Comments
Car was dirty but could be due to the length of drive to deliver to me?
Dealer Service Comments
Very long delay in getting the car delivered.
Improvements
Delivered it sooner.
Seat Leon (2016-18)
Simon
24/05/2017
24/05/2017
8 / 10
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Simon of Leeds, who had a new Seat Leon Sport Coupe (2016 - 2018) on 24/05/2017
Overall: 8 / 10
Dealer Service Comments
Twice messed up the order so I ended up with a 3 door instead of a 5 door and without the 10 speaker system
Missing Comments
What's the handbook and warranty book?
Volkswagen Passat Alltrack Estate
Paul
22/05/2017
22/05/2017
8 / 10
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Paul of Leyburn, who had a new VW Passat Alltrack Diesel Estate (2015 - 2019) on 22/05/2017
Overall: 8 / 10
Delivery Person Comments
He had a suit and tie on!!!!
Dealer Service Comments
No app connect access - apparently after 3 phone calls to the dealer and emails it appears this is an option that must be specified for them to activate it, The dealer comments they get a lot of enquiries about this not being activated - why don't they ask in advance then! I would have paid a one off charge.
Seat Ateca Estate (2016-20)
Duncan
24/05/2017
24/05/2017
8 / 10
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Duncan of Crawley, who had a new Seat Ateca Diesel Estate (2016 - 2020) on 24/05/2017
Overall: 8 / 10
Damage Comments
Small scratch on drivers door - delivery driver took photo and reported on deliver form
Missing Comments
no sat nav disc / SD card so navigation not useable
Improvements
All good - dealer forgot to include sat nav card but otherwise I had no issues
Hyundai IX20
Carolyn
24/05/2017
24/05/2017
8 / 10
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Carolyn of Glasgow, who had a new Hyundai IX20 Hatchback on 24/05/2017
Overall: 8 / 10
Cleanliness Comments
Mud splats on the bonnet.
Delivery Communication Comments
I had problems starting the car as I have not had a 'posh' car before. The gentleman was very polite and he was helpful however he only answered my questions or enquiries. The transfer to 10 minutes. I am working my way through the handbook looking at the information provided.
Improvements
Only issue was the communication between myself and driver. It would have been useful to have had a checklist of all the relevant questions I should ask.
Volkswagen Golf Mk7
Maura
24/05/2017
24/05/2017
8 / 10
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Maura of Leeds, who had a new VW Golf Hatchback (2017 - 2020) on 24/05/2017
Overall: 8 / 10
Delivery Person Comments
Good
Delivery Punctuality Comments
Good
Overall Punctuality Comments
Good
Cleanliness Comments
Good
Damage Comments
No
Overall Comments
Good
Seat Ateca Estate
Steve
23/05/2017
23/05/2017
8 / 10
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Steve of Oldham, who had a new Seat Ateca Estate (2020 - 2023) on 23/05/2017
Overall: 8 / 10
Cleanliness Comments
Driven 163 miles so covered in dead flies but as not delivered on a flatbed truck so to be expected and only took 5-10 mins to clean off so no big deal
Delivery Communication Comments
Driver did not phone me until he turned up at my office at 9am but as I only live 1 mile from work so it only took 5 mins to drive round and sign for the car
Improvements
phone 30 mins before drop off
Nissan Qashqai (2014-17)
Sarah
18/05/2017
18/05/2017
8 / 10
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Sarah of Sunderland, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 18/05/2017
Overall: 8 / 10
Cleanliness Comments
Exterior of car was dirty and covered in flies from the journey up perhaps it should have been cleaned when close to delivery point.
Overall Comments
Perhaps a rough idea of a time for delivery would have been good. Delivery man did try to ring but missed each other at approx 11am and then didn't get to know time until 1.15 when he was lost unable to find my house.
Delivery Communication Comments
Excellent communication from ling not sure about delivery person though
Improvements
Car cleaned once near drop off point.
Nissan Qashqai (2014-17)
Bev
02/03/2017
02/03/2017
8 / 10
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Bev of Doncaster , who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 02/03/2017
Overall: 8 / 10
Damage Comments
Scratches on rear bumper
Volvo XC60 Estate (2013-17)
Adam
17/05/2017
17/05/2017
? / 10
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Mercedes E Class Saloon
Mina
17/05/2017
17/05/2017
8 / 10
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Mina of Sidcup, who had a new Mercedes E Class Diesel Saloon (2016 on) on 17/05/2017
Overall: 8 / 10
Missing Comments
Original documents which I mailed were not returned and no car registration documents
Improvements
Run through and setup of the car
Volkswagen Touareg Estate (2014-19)
Dave
12/05/2017
12/05/2017
8 / 10
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Dave of Derby, who had a new VW Touareg Diesel Estate (2014 - 2019) on 12/05/2017
Overall: 8 / 10
Seat Ateca Estate
Mikey
12/05/2017
12/05/2017
8 / 10
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Mikey of St Neots, who had a new Seat Ateca Estate (2020 - 2023) on 12/05/2017
Overall: 8 / 10
Delivery Person Comments
Did not go through the features of the car just had a walk around and he was gone.
Delivery Punctuality Comments
On time so no problems here
Overall Punctuality Comments
On time so no problems here
Cleanliness Comments
It was clean on delivery it had just been washed
Damage Comments
no damage, just some marks which i managed to rub off
Dealer Service Comments
not had any contact from dealer yet.
Overall Comments
Delivered earlier than expected.
Delivery Communication Comments
always good communication hence why i renewed.
Improvements
Overall happy.
Ford Fiesta (2012-17)
David
09/05/2017
09/05/2017
8 / 10
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David of Carlisle, who had a new Ford Fiesta Hatchback (2012 - 2017) on 09/05/2017
Overall: 8 / 10
Volkswagen Tiguan Estate
Sam
11/05/2017
11/05/2017
10 / 10
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Sam of Northampton, who had a new VW Tiguan Diesel Estate (2016 on) on 11/05/2017
Overall: 10 / 10
Delivery Person Comments
Delivery man very pleasant and friendly, well presented.
Cleanliness Comments
Looked like it had just been driven out of a showroom
Overall Comments
Great service, phoned 1/2 hour before arrival.
Improvements
Nothing, delivery service was great from start to finish
Volkswagen Up
Lisa
09/03/2017
09/03/2017
10 / 10
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Lisa of Peterborough, who had a new VW Up Hatchback Special Eds (2016 on) on 09/03/2017
Overall: 10 / 10
Improvements
I can't think of anything.
Smart fortwo Coupe (2020-24)
Viv
08/05/2017
08/05/2017
8 / 10
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Viv of Rochdale, who had a new Smart fortwo Electric Coupe (2020 - 2024) on 08/05/2017
Overall: 8 / 10
Delivery Person Comments
BEAUTIFUL GENTLEMAN ! Almost invited him for Christmas!
Delivery Punctuality Comments
Yes
Overall Punctuality Comments
Yes
Cleanliness Comments
Beautiful
Damage Comments
A minute scratch on inside panel of passenger door. Only noticeable because it was shiny. This was noted on signed form.
Dealer Service Comments
I sent my driving license and proof of ID direct and contacted them twice to check OK? Never received a call back, not happy with that felt ignored. Driver was amazing.
Overall Comments
I was given an hours notice before arrival, and that's exactly when he came!
Improvements
I can't think of anything, it was really great. ????????
Volkswagen Tiguan Estate
Rosie
08/05/2017
08/05/2017
8 / 10
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Rosie of Glasgow, who had a new VW Tiguan Diesel Estate (2016 on) on 08/05/2017
Overall: 8 / 10
Delivery Person Comments
Very good
Delivery Punctuality Comments
Very good. Kept me posted on delivery time
Overall Punctuality Comments
Very good. Kept me posted on delivery time
Cleanliness Comments
Very good
Damage Comments
No
Dealer Service Comments
Very good dealer
Overall Comments
Very good
Delivery Communication Comments
Very good communication.
Improvements
Nothing
Volkswagen Tiguan Estate
Ed
28/04/2017
28/04/2017
6 / 10
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Ed of Llandovery, who had a new VW Tiguan Diesel Estate (2016 on) on 28/04/2017
Overall: 6 / 10
Mercedes A Class (2015-18)
Neil
04/05/2017
04/05/2017
10 / 10
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Neil of Batley, who had a new Mercedes A Class Diesel Hatchback (2015 - 2018) on 04/05/2017
Overall: 10 / 10
Overall Comments
Nice, clean and on time
Improvements
Nothing!
Skoda Kodiaq Estate
Danny
05/05/2017
05/05/2017
8 / 10
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Danny of Cleator Moor, who had a new Skoda Kodiaq Diesel Estate (2017 on) on 05/05/2017
Overall: 8 / 10
Delivery Punctuality Comments
Not delivery guys fault. Delivery was scheduled for 12:30. Was not delivered until 15:30. Could have been communicated better. Not a big problem though
Overall Punctuality Comments
Not delivery guys fault. Delivery was scheduled for 12:30. Was not delivered until 15:30. Could have been communicated better. Not a big problem though
Cleanliness Comments
As expected given a 154 mile delivery drive
Overall Comments
Very friendly and helpful
Missing Comments
There does not appear to be a "Service" book. Is it done online now?
Improvements
The car was meant to be delivered at 12:30 is but was delivered at 15:30. A phone call to say that the delivery was delayed would have been useful
Kia Niro Estate (2019-22)
Marrsbar
08/05/2017
08/05/2017
8 / 10
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Marrsbar of Newcastle Upon Tyne, who had a new Kia Niro Estate (2019 - 2022) on 08/05/2017
Overall: 8 / 10
Delivery Person Comments
Friendly, confident and polite.
Delivery Punctuality Comments
Was advised a late morning, lunch time delivery but it arrived at 9:30. Good for me but may have cause a problem for others
Overall Punctuality Comments
Was advised a late morning, lunch time delivery but it arrived at 9:30. Good for me but may have cause a problem for others
Cleanliness Comments
Minor dirt outside - to be expected from delivery miles. Immaculate inside.
Dealer Service Comments
Delivered the car ... didn't do anything extraordinary nor nothing I could complain about
Overall Comments
Good but very brief hand over - I was shown the basic controls on the dash but I had to actually say I was going to inspect the exterior, wheels, etc.
Improvements
A bit more time spent showing features of car. Especially considering it's a hybrid.
Seat Ateca Estate
Sandra
05/05/2017
05/05/2017
6 / 10
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Sandra of Cheadle, who had a new Seat Ateca Estate (2020 - 2023) on 05/05/2017
Overall: 6 / 10
Delivery Punctuality Comments
Rang as he was setting off and gave me an ETA of one hour but arrived after 2.5 hours. Apparently had to turn back halfway to return a key left in the vehicle. I hope this extra mileage won't be counted as mine
Overall Punctuality Comments
Rang as he was setting off and gave me an ETA of one hour but arrived after 2.5 hours. Apparently had to turn back halfway to return a key left in the vehicle. I hope this extra mileage won't be counted as mine
Cleanliness Comments
Delivery person had taken it to a local hand car wash
Delivery Communication Comments
Very good from Ling. Poor from delivery guy ( see comment earlier)
Missing Comments
Other than delivery receipt (was told this would be emailed and asked to complete my email address on electronic delivery form
Improvements
He could have let me know he was delayed as I had to rearrange a meeeting
Volvo XC60 Estate (2013-17)
Mand
05/05/2017
05/05/2017
8 / 10
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Mand of Rayleigh, who had a new Volvo XC60 Diesel Estate (2013 - 2017) on 05/05/2017
Overall: 8 / 10
Delivery Person Comments
As above explained things clearly. Replied to a text I sent asking a question and sent a reply promptly then a follow up saying enjoy the car. Great service!
Delivery Punctuality Comments
Call received to advise 15 minutes away.
Overall Punctuality Comments
Call received to advise 15 minutes away.
Overall Comments
Driver took time to explain all functions and to check connection with my phone. Also offered follow up call to him if I got stuck or forgot anything he'd said.
Improvements
Nothing on the day of delivery.
Ford Focus (2014-18)
Andy
03/05/2017
03/05/2017
8 / 10
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Andy of Dudley, who had a new Ford Focus Hatchback (2014 - 2018) on 03/05/2017
Overall: 8 / 10
Cleanliness Comments
Some dirt on the bodywork.
Dealer Service Comments
Very slow service, needed to be prompted to return documents. All delays to the process were their fault.
DS DS3
Jack
02/05/2017
02/05/2017
6 / 10
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Jack of Neath, who had a new DS DS3 Hatchback Special Edition (2016 - 2019) on 02/05/2017
Overall: 6 / 10
Delivery Person Comments
Delivery man was nice.
Cleanliness Comments
Some dirt on the outside, but otherwise was good.
Overall Comments
Waited all day, didn't come till 18:30 and was dirty.
Delivery Communication Comments
Very good communication with ling but.. Delivery driver phoned at 15:30 to say it would arrive at 17:30, phoned again at 17:30 to say it would be 18:30. Was expecting a delivery earlier in the day.
Improvements
By having a time so I don't have to wait in the house all day when I didn't need to.
Audi A3 Saloon (2013-16)
Pete
28/04/2017
28/04/2017
8 / 10
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Pete of Bucks, who had a new Audi A3 Saloon (2013 - 2016) on 28/04/2017
Overall: 8 / 10
Delivery Person Comments
Cheerful and nice young bloke (about my age). Answered my questions. Didn't want any of my coffee or biscuits.
Delivery Punctuality Comments
Phoned ahead and arrived when he said he would.
Overall Punctuality Comments
Phoned ahead and arrived when he said he would.
Cleanliness Comments
It was sparkling on delivery and remained bird sh1t free for 5 days.
Dealer Service Comments
THEY (not you) were later than originally stated when I signed up and they tried to increase the price so although I'm "so over that now" and I'm really happy with the car and the price (the deal is about £80 per month higher now). I'd be lying if I said I thought they were very good and it would be harsh to say they were average.
Overall Comments
It came on a trailer so I didn't need to take him to the station as I normally would when having a car deliverd. I don't mind either way but it was nice of them to send it on a trailer.
Delivery Communication Comments
very good communication from all parties regarding ETA
Missing Comments
Quite the opposite. Nice to get a car with a proper spare tyre for a change.
Improvements
Nothing really apart maybe sending me a crate of beer and a box of Double Deckers.
Skoda Superb Estate (2015-19)
Mark
02/05/2017
02/05/2017
8 / 10
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Mark of Newcastle Upon Tyne , who had a new Skoda Superb Diesel Estate (2015 - 2019) on 02/05/2017
Overall: 8 / 10
Delivery Punctuality Comments
Took the whole day off but car didn't arrive until 3.30. If I had known that in advance I wouldn't have had to use a whole days annual leave
Overall Punctuality Comments
Took the whole day off but car didn't arrive until 3.30. If I had known that in advance I wouldn't have had to use a whole days annual leave
Damage Comments
6 inch fine scratch on driver side rear door
Dealer Service Comments
Have contacted me about getting g the scratch repaired and they will pay
Improvements
More advance notice of the time of delivery
Volvo XC60 Estate (2013-17)
11/04/2017
11/04/2017
8 / 10
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of , who had a new Volvo XC60 Diesel Estate (2013 - 2017) on 11/04/2017
Overall: 8 / 10
Improvements
Nothing all went very well and very happy with your service
Skoda Kodiaq Estate
Paul
28/04/2017
28/04/2017
8 / 10
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Paul of Epping, who had a new Skoda Kodiaq Diesel Estate (2017 on) on 28/04/2017
Overall: 8 / 10
Delivery Person Comments
Lee was friendly courteous and helpful. He didn't rush or pressure me. He gave a thorough overview of the cars features and answered all my questions.
Delivery Punctuality Comments
Delivered at 9am, and got a call at 0820 with an eta.
Overall Punctuality Comments
Delivered at 9am, and got a call at 0820 with an eta.
Dealer Service Comments
The only interaction I had was the delivery. The only disapointment was that there were no Car Mats and I've had to order them separately.
Overall Comments
Got a call 40 minutes ahead of the delivery to advise and didn't have to wait all day.
Improvements
Full tank of fuel and free Mats.
Citroen C1
Ben
27/04/2017
27/04/2017
8 / 10
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Ben of Northumberland, who had a new Citroen C1 Hatchback Special Edition (2014 - 2021) on 27/04/2017
Overall: 8 / 10
Cleanliness Comments
Inside great but outside wasn't so good and reflected the 160 mile journey it had been on - although the driver did try to jet wash it before he delivered it.
Missing Comments
The handbook, service record etc. are all "to follow".
Improvements
Supply all literature - I don't have an owner's manual so haven't yet discovered all of the features!
Citroen C1
Gemma
27/04/2017
27/04/2017
10 / 10
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Gemma of Darlington, who had a new Citroen C1 Hatchback Special Edition (2014 - 2021) on 27/04/2017
Overall: 10 / 10
Volkswagen Tiguan Estate
Tilly
27/04/2017
27/04/2017
10 / 10
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Tilly of Redbourn, who had a new VW Tiguan Diesel Estate (2016 on) on 27/04/2017
Overall: 10 / 10
Delivery Punctuality Comments
9am exactly !!
Overall Punctuality Comments
9am exactly !!
Audi A1 3dr Hatch (2014-18)
Ross
28/04/2017
28/04/2017
8 / 10
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Ross of Pitstone, who had a new Audi A1 Hatchback (2014 - 2018) on 28/04/2017
Overall: 8 / 10
Delivery Person Comments
nice chap with great manner about him
Delivery Punctuality Comments
rather a large delivery window but nonetheless turned up in the time given
Overall Punctuality Comments
rather a large delivery window but nonetheless turned up in the time given
Cleanliness Comments
very good
Damage Comments
all good
Overall Comments
polite friendly guy
Delivery Communication Comments
great as always
Improvements
nothing - all is good
Seat Ibiza (2012-17)
Kieron
27/04/2017
27/04/2017
8 / 10
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Kieron of London, who had a new Seat Ibiza Hatchback (2012 - 2017) on 27/04/2017
Overall: 8 / 10
Cleanliness Comments
Tad dirty on the outside nothing major
Missing Comments
not to my knowledge
Improvements
Nothing
Ford Transit Custom Crew Bus
Ivan
26/04/2017
26/04/2017
10 / 10
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Ivan of Magheramorne, who had a new Ford Transit Custom 290 L1 Diesel Fwd (2012 - 2017) on 26/04/2017
Overall: 10 / 10
Cleanliness Comments
He did drive 300 miles
Citroen C1
David
26/04/2017
26/04/2017
8 / 10
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David of London, who had a new Citroen C1 Hatchback Special Edition (2014 - 2021) on 26/04/2017
Overall: 8 / 10
Delivery Person Comments
Carl was very amiable, explained everything to me and allowed me to check everything over before signing the delivery note. I didn't get close enough to him, but didn't detect any body odour issues.
Delivery Punctuality Comments
Arrived just before midday as they said it would.
Overall Punctuality Comments
Arrived just before midday as they said it would.
Cleanliness Comments
Carl had had the car valeted and it was clean inside and out. The drivers seat was covered with a polythene sheet and he had a paper sheet on the floor so not to get dirt on the mats.
Damage Comments
No damage.
Overall Comments
There was a problem finding the address which I expected as it's a new build property and not on the map. The delivery man phoned me and I texted him my location. He arrived a few minutes later. Was surprised he did not have the instructions I had written down on the form previously. The dealer also called after to check that the delivery driver had been able to contact me. Car arrived before midday as specified so didn't have any reason to complain.
Missing Comments
Nothing missing.
Improvements
Can't think of anything.
Volkswagen Tiguan Estate
Rob
26/04/2017
26/04/2017
8 / 10
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Rob of North Shields, who had a new VW Tiguan Diesel Estate (2016 on) on 26/04/2017
Overall: 8 / 10
Delivery Punctuality Comments
He rang me the day before. Agreed a time. Rang on the morning to say he'd be a bit late, and arrived bang on the revised time.
Overall Punctuality Comments
He rang me the day before. Agreed a time. Rang on the morning to say he'd be a bit late, and arrived bang on the revised time.
Cleanliness Comments
There was a dirty mark (looked like three fingers) on the roof lining. Looked like someone had put their hand there to get in or out of the car. I've been able to wipe it off. Otherwise spotless.
Damage Comments
I did put in the comments that I was inspecting it in the rain as it was difficult to see but everything looks fine.
Delivery Communication Comments
Excellent
Improvements
Nothing I can think of.
Ford Fiesta (2012-17)
Karen
19/04/2017
19/04/2017
8 / 10
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Karen of Abbots Langley, who had a new Ford Fiesta Hatchback (2012 - 2017) on 19/04/2017
Overall: 8 / 10
Cleanliness Comments
Some streakiness from the wash
Dealer Service Comments
Don't know didn't have any dealings with them but it took them a long time to get the car to us
Improvements
Faster after registration
Nissan Qashqai (2014-17)
Kev
25/04/2017
25/04/2017
10 / 10
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Kev of Barrow In Furness, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 25/04/2017
Overall: 10 / 10
Volkswagen Tiguan Estate
Amanda
24/04/2017
24/04/2017
8 / 10
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Amanda of Stalybridge, who had a new VW Tiguan Diesel Estate (2016 on) on 24/04/2017
Overall: 8 / 10
Delivery Person Comments
A very nice lady who explained things clearly
Seat Ateca Estate
Jon
21/04/2017
21/04/2017
8 / 10
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Jon of Stonehouse, who had a new Seat Ateca Estate (2020 - 2023) on 21/04/2017
Overall: 8 / 10
Delivery Punctuality Comments
AM text message to advise delivery ETA, arrived 15 mins early :)
Overall Punctuality Comments
AM text message to advise delivery ETA, arrived 15 mins early :)
Volvo S90 Saloon
Kris
21/04/2017
21/04/2017
8 / 10
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Kris of Fareham, who had a new Volvo S90 Diesel Saloon (2016 on) on 21/04/2017
Overall: 8 / 10
Volvo V40 (2012-19)
Alan
14/04/2017
14/04/2017
8 / 10
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Alan of Leicester, who had a new Volvo V40 Hatchback (2012 - 2019) on 14/04/2017
Overall: 8 / 10
Damage Comments
small thing though. the dust cap was missing from near side rear tyre. Didnt notice until delivery man had left
Dealer Service Comments
had no contact with dealer
Delivery Communication Comments
probably because of bank holiday.
Audi A4 Saloon (2015 on) (2015-18)
Mark
21/04/2017
21/04/2017
8 / 10
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Mark of East KIlbride, who had a new Audi A4 Saloon (2015 - 2018) on 21/04/2017
Overall: 8 / 10
Delivery Person Comments
Very courteous
Cleanliness Comments
Driver had taken the time to jet wash
Overall Comments
Very satisfied
Improvements
No further comments, excellent service
Skoda Yeti Outdoor Estate (2013-17)
Russell
19/04/2017
19/04/2017
8 / 10
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Russell of Wirksworth, who had a new Skoda Yeti Outdoor Diesel Estate (2013 - 2017) on 19/04/2017
Overall: 8 / 10
Seat Leon (2018-19)
Chris
19/04/2017
19/04/2017
10 / 10
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Chris of Portsmouth, who had a new Seat Leon Hatchback Special Edition (2018 - 2019) on 19/04/2017
Overall: 10 / 10
Delivery Person Comments
He was a lovely man
Delivery Punctuality Comments
Arrived on the day specified
Overall Punctuality Comments
Arrived on the day specified
Overall Comments
I received a call about an hour before the car was going to arrive which gave me time to get home from work. It arrived in perfect condition.
Improvements
Nothing really
Seat Ateca Estate
Lucy
19/04/2017
19/04/2017
10 / 10
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Lucy of Hull, who had a new Seat Ateca Estate (2020 - 2023) on 19/04/2017
Overall: 10 / 10
Ford Kuga Estate
John
18/04/2017
18/04/2017
8 / 10
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John of Chelmsford, who had a new Ford Kuga Diesel Estate (2016 on) on 18/04/2017
Overall: 8 / 10
Audi A4 Saloon (2015 on) (2015-18)
James
12/04/2017
12/04/2017
10 / 10
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James of South Oxfordshire, who had a new Audi A4 Diesel Saloon (2015 - 2018) on 12/04/2017
Overall: 10 / 10
Delivery Person Comments
Nice guy - no BO
Delivery Punctuality Comments
arrived at 09:30
Overall Punctuality Comments
arrived at 09:30
Improvements
No - all good
Skoda Kodiaq Estate
Colm
13/04/2017
13/04/2017
8 / 10
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Colm of Preston, who had a new Skoda Kodiaq Diesel Estate (2017 on) on 13/04/2017
Overall: 8 / 10
Improvements
I would have preferred it if the dealer had not stuck an "ALL ELECTRIC" decal under the Skoda badge on the boot lid. This is in addition to their rear window sticker. This will inevitably confuse the hell out of people as I fill it with diesel.
Skoda Kodiaq Estate
Gary
13/04/2017
13/04/2017
8 / 10
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Gary of Folkestone, who had a new Skoda Kodiaq Diesel Estate (2017 on) on 13/04/2017
Overall: 8 / 10
Missing Comments
Was told that Warranty (service?) book is now electronic. Driver checked with Dealer.
Ford Fiesta (2012-17)
Joe
13/04/2017
13/04/2017
8 / 10
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Joe of Wigan, who had a new Ford Fiesta Hatchback (2012 - 2017) on 13/04/2017
Overall: 8 / 10
Kia Optima Estate (2016-17)
Steven
13/04/2017
13/04/2017
6 / 10
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Steven of Haverhill, who had a new Kia Optima Diesel Sportswagon (2016 - 2017) on 13/04/2017
Overall: 6 / 10
Delivery Person Comments
Nice chap, gave me enough time to check the car over
Delivery Punctuality Comments
Driver phoned me half an hour before arrival but I had no prior notification of what time of day to expect delivery.
Overall Punctuality Comments
Driver phoned me half an hour before arrival but I had no prior notification of what time of day to expect delivery.
Cleanliness Comments
Interior spotless, exterior clean enough to inspect car properly. Driver had given it a quick jetwash just before arriving. Alloys still has some factory stickers on, which should have been removed at PDI I think
Dealer Service Comments
missed 1st delivery day but took responsibility for the mixup/error and car was in good condition
Improvements
I realise an exact time is really hard but an indication of AM or PM should be possible
Volvo V40 (2012-19)
Gill
13/04/2017
13/04/2017
8 / 10
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Gill of Malton, who had a new Volvo V40 Hatchback (2012 - 2019) on 13/04/2017
Overall: 8 / 10
Mercedes SLC Convertible (2016-17)
Dale
11/04/2017
11/04/2017
8 / 10
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Dale of Bristol , who had a new Mercedes SLC Diesel Roadster (2016 - 2017) on 11/04/2017
Overall: 8 / 10
Mercedes SLC Convertible (2016-17)
Dale
11/04/2017
11/04/2017
8 / 10
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Dale of Bristol , who had a new Mercedes SLC Diesel Roadster (2016 - 2017) on 11/04/2017
Overall: 8 / 10
Nissan X-Trail Station Wagon (2014-18)
Leighton
13/04/2017
13/04/2017
8 / 10
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Leighton of Nantwich, who had a new Nissan X-Trail Diesel Station Wagon (2014 - 2018) on 13/04/2017
Overall: 8 / 10
Delivery Person Comments
Delivery driver was clean and presentable - the car did not smell so he must have showered!
Delivery Punctuality Comments
Driver called and told us he was 15 mins away and then turned up 15 mins later - so all good
Overall Punctuality Comments
Driver called and told us he was 15 mins away and then turned up 15 mins later - so all good
Cleanliness Comments
Good - interior very clean - it would have been nice for Nissan to have provided car mats. Outside was pretty clean - although you can tell it has been parked outside at dealers while waiting to be delivered
Overall Comments
Good - delivery guy was polite, called to let us know what time it was being delivered and gave a full demo of the car instruments
Delivery Communication Comments
Very good - suggested delivery date to Ling's team and this was confirmed so got the car on the day I wanted
Improvements
Nissan should have supplied mats - small expense to them and it would have been icing on cake!
Citroen C4 Cactus (2014-17)
Kev
13/04/2017
13/04/2017
6 / 10
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Kev of Newcastle Upon Tyne, who had a new Citroen C4 Cactus Hatchback (2014 - 2017) on 13/04/2017
Overall: 6 / 10
Delivery Person Comments
He apologised for going to the wrong address, he was quite chatty and canny
Delivery Punctuality Comments
Wasn't given any idea of delivery time until he called me at the address
Overall Punctuality Comments
Wasn't given any idea of delivery time until he called me at the address
Cleanliness Comments
Spot on
Dealer Service Comments
Never had any communication with them at all
Overall Comments
They took it to my home address first, after they got hold of my mobile number and called me I directed him to the delivery address, no big deal really
Delivery Communication Comments
Think the dealer could have given an eta in the morning to save me sitting around house til 2. The communication from yourselves was fine tho
Missing Comments
He had all his hair nd teeth
Improvements
Only the eta, the rest was fine
Audi A4 Saloon (2015 on) (2015-18)
Ferg
13/04/2017
13/04/2017
10 / 10
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Ferg of London, who had a new Audi A4 Saloon (2015 - 2018) on 13/04/2017
Overall: 10 / 10
Delivery Person Comments
very good
Delivery Punctuality Comments
very good
Overall Punctuality Comments
very good
Cleanliness Comments
very good
Damage Comments
only lots of fine scratches on front passengee door frame, noticed it following morning .. Car does not have a new smell or any leather smell which i would have expected for a part/leather seats and brand new car . perhaps with all its repairs and replacement doors, it lost its newness.
Overall Comments
Good
Missing Comments
no
Improvements
delivery was expert
Seat Ateca Estate
Lardis
13/04/2017
13/04/2017
8 / 10
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Lardis of Kingston Upon Thames, who had a new Seat Ateca Estate (2020 - 2023) on 13/04/2017
Overall: 8 / 10
Improvements
Gone through the check list for the delivery form checking the Vehechal together
Toyota C-HR (2019-24)
Andy
12/04/2017
12/04/2017
8 / 10
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Andy of Long Marston, who had a new Toyota C-HR Hatchback (2019 - 2024) on 12/04/2017
Overall: 8 / 10
Damage Comments
Minor scratches to front nearside skirt
Missing Comments
Delivery form - wasn't given a copy of this (only realised once driver had gone)
Improvements
Maybe a quick phone call when driver is half an hour away?
Ford Focus (2014-18)
Chris
12/04/2017
12/04/2017
8 / 10
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Chris of West Malling, who had a new Ford Focus Hatchback (2014 - 2018) on 12/04/2017
Overall: 8 / 10
Delivery Punctuality Comments
Car was meant to be delivered by 12 but turned up just before 3. Drive did phone to let me know he was going to be late.
Overall Punctuality Comments
Car was meant to be delivered by 12 but turned up just before 3. Drive did phone to let me know he was going to be late.
Cleanliness Comments
Car was very dusty on the outside.
Damage Comments
very small scratch on car. Couldn't see it when delivered but was visible the next day in different light.
Kia Ceed (2015-18)
11/04/2017
11/04/2017
10 / 10
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of , who had a new Kia Ceed Diesel Hatchback (2015 - 2018) on 11/04/2017
Overall: 10 / 10
Damage Comments
One of the keys is slightly bent doesn't spring free properley when button is pressed
Peugeot 3008 Estate
Brian
07/04/2017
07/04/2017
8 / 10
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Brian of Airdrie, who had a new Peugeot 3008 Diesel Estate (2016 on) on 07/04/2017
Overall: 8 / 10
Dealer Service Comments
I thought that the final documents took far to long to come through
Improvements
I would prefer a new car to be transported on delivery, as someone else driving it for a few hundred miles takes the shine of the experience (slightly) but I understand costs dictate what can be done
Nissan Juke Pre-current (2014-20)
Philippa
07/04/2017
07/04/2017
10 / 10
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Philippa of Leominster, who had a new Nissan Juke Hatchback (2014 - 2020) on 07/04/2017
Overall: 10 / 10
Ford Fiesta (2012-17)
Brian
07/04/2017
07/04/2017
8 / 10
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Brian of Dalkeith, who had a new Ford Fiesta Hatchback (2012 - 2017) on 07/04/2017
Overall: 8 / 10
Delivery Person Comments
Ecellent in fact - kept me informed throughout, well turned-out, very courteous.
Delivery Punctuality Comments
Only a few minutes out, due to traffic, and I was informed of this by text.
Overall Punctuality Comments
Only a few minutes out, due to traffic, and I was informed of this by text.
Improvements
Really can't think of anything!
Mercedes SLC Convertible
Michael
04/04/2017
04/04/2017
10 / 10
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Michael of Retford, Notts, who had a new Mercedes SLC AMG Roadster (2016 - 2019) on 04/04/2017
Overall: 10 / 10
Missing Comments
Fantastic service. Really nice guy who delivered. It was a pleasure to drive himbto the train station!!
Improvements
Can it be better than this?
Nissan Juke Pre-current (2014-20)
James
03/04/2017
03/04/2017
8 / 10
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James of Chatham, who had a new Nissan Juke Hatchback (2014 - 2020) on 03/04/2017
Overall: 8 / 10
Overall Comments
Phone call received and was delivered at the time stated
Missing Comments
I would have thought it would have had mats
Improvements
Earlier date
Volvo V40 (2012-19)
Mark
31/03/2017
31/03/2017
10 / 10
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Mark of Sidcup, who had a new Volvo V40 Hatchback (2012 - 2019) on 31/03/2017
Overall: 10 / 10
Delivery Punctuality Comments
Text message was sent to advise on exact delivery time which was use full
Overall Punctuality Comments
Text message was sent to advise on exact delivery time which was use full
Improvements
Nothing really
Volkswagen Touareg Estate (2014-19)
John
31/03/2017
31/03/2017
10 / 10
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John of Sutton Coldfield, who had a new VW Touareg Diesel Estate (2014 - 2019) on 31/03/2017
Overall: 10 / 10
Improvements
Everything was perfect in every sense, absolutely delighted. If it's not broke - no need to fix it!!!
Nissan Juke Pre-current (2014-20)
Penny
31/03/2017
31/03/2017
8 / 10
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Penny of Cheshire, who had a new Nissan Juke Hatchback (2014 - 2020) on 31/03/2017
Overall: 8 / 10
Delivery Punctuality Comments
I'd have loved to have known earlier the approximate time of the delivery. Or at least whether it would be morning or afternoon. It felt quite 'old fashioned' to have to wait in all day (it arrived about 5pm)
Overall Punctuality Comments
I'd have loved to have known earlier the approximate time of the delivery. Or at least whether it would be morning or afternoon. It felt quite 'old fashioned' to have to wait in all day (it arrived about 5pm)
Dealer Service Comments
I don't know if I had any interaction with the supplying dealer - I only dealt with Lings and then the delivery guy.
Improvements
Contacted me to advise approx time of day, or which half of the day - or at least a courtesy call in the morning to say that they would be delivering and that I was number XX on the list, so they anticipate blah blah...at 4pm I was a little nervous it wasn't going to turn up at all. Communication is good to do!
Kia Sportage Estate (2016-18)
Shaun
31/03/2017
31/03/2017
8 / 10
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Shaun of Chesterfield, who had a new Kia Sportage Diesel Estate (2016 - 2018) on 31/03/2017
Overall: 8 / 10
Delivery Person Comments
Very friendly delivery driver
Delivery Punctuality Comments
Punctual delivery
Overall Punctuality Comments
Punctual delivery
Overall Comments
Car delivered, manuals shown, spare wheel and associated parts shown to me
Mini Convertible
Ann
27/03/2017
27/03/2017
8 / 10
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Ann of Grangemouth, who had a new Mini Convertible (2016 - 2021) on 27/03/2017
Overall: 8 / 10
Vauxhall Astra
Marko
31/03/2017
31/03/2017
6 / 10
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Marko of Chester, who had a new Vauxhall Astra Hatchback (2015 - 2019) on 31/03/2017
Overall: 6 / 10
Cleanliness Comments
Car was very muddy on the lower half and very dirty on the Bonner and roof. Scuffs to interior rear windows and drivers door speaker cover.
Damage Comments
Scratching to rear nearside wing.
Overall Comments
Car was very muddy and had a scratch on the rear wing
Improvements
Car could have been cleaned and valeted.
Nissan Qashqai (2014-17)
Ian
31/03/2017
31/03/2017
8 / 10
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Ian of Dumfries, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 31/03/2017
Overall: 8 / 10
Delivery Punctuality Comments
Did not have idea of delivery time nor had any contact and delivered at 4.30pm
Overall Punctuality Comments
Did not have idea of delivery time nor had any contact and delivered at 4.30pm
Cleanliness Comments
Car was driven to me, so had some dirt. Drivers footwell only covered by paper, so carpet and rubber dirty due to wet and slight mud. Would have made a difference if given 1 mat on driver side
Dealer Service Comments
Hard to say no contact
Delivery Communication Comments
Ling was good, dealer none
Improvements
EST delivery time, contact would have been good. At least 1 car mat on drivers side would have been good
Mercedes A Class (2015-18)
Katie
28/03/2017
28/03/2017
8 / 10
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Katie of London, who had a new Mercedes A Class Hatchback (2015 - 2018) on 28/03/2017
Overall: 8 / 10
Mazda CX-3 (2015-18)
Steve
30/03/2017
30/03/2017
8 / 10
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Steve of Lytham-St Annes, who had a new Mazda CX-3 Hatchback (2015 - 2018) on 30/03/2017
Overall: 8 / 10
Delivery Punctuality Comments
The supplier rang me to say that the car was on its way.
Overall Punctuality Comments
The supplier rang me to say that the car was on its way.
Dealer Service Comments
Apart from the phone call on day of delivery I've not had any contact with the supplier.
Overall Comments
The driver was pleasant and friendly but all he wanted to do was hand me the keys and leave. After inspecting the vehicle I asked if there was anything I needed to know about the car. I was told it was straightforward. I could see there was no ignition key and had to ask how to start the ignition. There was no vehicle familiarisation from the supplier at all.
Improvements
Someone go over the vehicle controls etc on handover.
Volkswagen Up
Martin
29/03/2017
29/03/2017
8 / 10
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Martin of Coventry, who had a new VW Up Hatchback Special Eds (2016 on) on 29/03/2017
Overall: 8 / 10
Overall Comments
very professional
Delivery Communication Comments
didn't have the the usua; 'sign here idiot' stickers on the forms which helps a lot usually.. I'm only a man remember !
Improvements
nuttin ?
Land Rover RR Evoque (2015 on) (2015-18)
Richard
29/03/2017
29/03/2017
10 / 10
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Richard of Airdrie, who had a new Land Rover Range Rover Evoque Diesel Hatchback (2015 - 2018) on 29/03/2017
Overall: 10 / 10
Delivery Person Comments
Very nice, friendly and helpful..
Delivery Punctuality Comments
Called at 8:30 and confirmed ETA of 9:30 and were spot on..
Overall Punctuality Comments
Called at 8:30 and confirmed ETA of 9:30 and were spot on..
Cleanliness Comments
Interior was pristine, exterior had some dust from transport (to be expected)..
Damage Comments
No damage..
Dealer Service Comments
Car was as described, ahead of time and delivered undamaged..
Overall Comments
Was far ahead of original schedule. Delivery drivers were good called first thing in morning to confirm ETA and they were spot on.
Delivery Communication Comments
Everything was through Lingo apart from delivery drivers call to confirm ETA..
Missing Comments
Tyre inflator, lock nut etc.. all present.
Improvements
Nothing...
Seat Ateca Estate (2016-20)
Ell
28/03/2017
28/03/2017
8 / 10
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Ell of Stanford-le-hope, who had a new Seat Ateca Diesel Estate (2016 - 2020) on 28/03/2017
Overall: 8 / 10
Cleanliness Comments
Exterior was slightly dirty. May be due to weather conditions on delivery day.
Missing Comments
Only after delivery did I realise there had been no SD card in vehicle for sat nav.
Volkswagen Tiguan Estate
Martin
28/03/2017
28/03/2017
8 / 10
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Martin of IRVINE, who had a new VW Tiguan Diesel Estate (2016 on) on 28/03/2017
Overall: 8 / 10
Overall Comments
Would be happy if am or pm could have been advised in advance as took full day off work
Improvements
Specified delivery time am or pm
Mercedes GLC Estate
Andy
23/03/2017
23/03/2017
6 / 10
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Andy of Stafford, who had a new Mercedes GLC Diesel Estate (2015 on) on 23/03/2017
Overall: 6 / 10
Overall Comments
The car turned up on time but had been driven 197 miles from Exeter and as it is white it was filthy when it arrived.
Missing Comments
i'm sure i read somewhere that it should have a full tank of fuel. There was only 1/4 of tank.
Improvements
Clean the car. first impressions make all the difference and add to the experience of receiving a new car.
Nissan Micra (2013-16)
Diane
24/03/2017
24/03/2017
8 / 10
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Diane of Southampton, who had a new Nissan Micra Hatchback (2013 - 2016) on 24/03/2017
Overall: 8 / 10
Overall Comments
Delivery guy polite but turned up at 8.00am. Although he had left messages on my phone none came through for some strange reason. 8.00am was a bit earlier than anticipated, even if I had received the message.
Missing Comments
Dealer forgot to leave my copy of the delivery form.
Improvements
If I hadn't responded to 3 messages left the day before and it was anticipated the delivery was going to be early i.e. 8.00am, they could have contacted you to e-mail me as I was regularly checking my emails. Also the car had been driven from Bradford so it had 317 on the clock, it was also dusty after such a long drive with a bit of bird poo on the bonnet!
Seat Ibiza (2013-17)
Holly
27/03/2017
27/03/2017
8 / 10
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Holly of Sheffield, who had a new Seat Ibiza Hatchback Special Edition (2013 - 2017) on 27/03/2017
Overall: 8 / 10
Delivery Person Comments
He was friendly, made sure I had time to check the car, and gave me opportunity to ask questions.
Delivery Punctuality Comments
He phoned around 10:30 to let me know he'd be here around 12pm and arrived bang on time
Overall Punctuality Comments
He phoned around 10:30 to let me know he'd be here around 12pm and arrived bang on time
Cleanliness Comments
The inside was clean but there were mud splashes on the roof
Missing Comments
Although now I'm wondering if I should have a warranty book...
Volkswagen Golf (2013-17)
Anth
27/03/2017
27/03/2017
10 / 10
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Anth of Whitley Bay, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 27/03/2017
Overall: 10 / 10
Improvements
Nothing
Citroen C4 Cactus (2014-17)
Steve
27/03/2017
27/03/2017
8 / 10
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Steve of Manchester, who had a new Citroen C4 Cactus Hatchback (2014 - 2017) on 27/03/2017
Overall: 8 / 10
Delivery Person Comments
Driver was very pleasant and polite.
Delivery Punctuality Comments
Phoned at 0800 was at my home for 0830 very good
Overall Punctuality Comments
Phoned at 0800 was at my home for 0830 very good
Cleanliness Comments
BodyWork was filthy and inside of doorframe on one side had spider eggs in it.inside was a little dusty.
Damage Comments
No damage all was ok.
Dealer Service Comments
All was very good except for the car being dirty.
Improvements
Nothing really.
Jaguar XF Saloon
24/03/2017
24/03/2017
10 / 10
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of , who had a new Jaguar XF Diesel Saloon (2015 on) on 24/03/2017
Overall: 10 / 10
Nissan Qashqai (2014-17)
Lennie
23/03/2017
23/03/2017
8 / 10
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Lennie of Pontefract, who had a new Nissan Qashqai Hatchback (2014 - 2017) on 23/03/2017
Overall: 8 / 10
Delivery Person Comments
Polite and helpful
Delivery Punctuality Comments
Yes they were
Overall Punctuality Comments
Yes they were
Cleanliness Comments
It had been driven so was a bit dirty from the drive but nothing bad at all.
Overall Comments
They called and gave a delivery time and they were efficient sticking to this.
Delivery Communication Comments
kept me updated
Improvements
They had it covered.
Nissan Qashqai (2014-17)
Phil
24/03/2017
24/03/2017
8 / 10
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Phil of Hildenborough, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 24/03/2017
Overall: 8 / 10
Delivery Person Comments
Top guy new all about the car and took time to explain all of its functions
Delivery Punctuality Comments
He phoned one hour out and arrived on time
Overall Punctuality Comments
He phoned one hour out and arrived on time
Cleanliness Comments
Perfect
Damage Comments
Nil
Dealer Service Comments
On time
Overall Comments
Excellent
Delivery Communication Comments
All went well arrived early and didn't have to wait around all day
Missing Comments
N/A
Improvements
Difficult but arrange a delivery time 1 week out
Nissan Qashqai (2014-17)
Dominic
24/03/2017
24/03/2017
8 / 10
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Dominic of Leicestershire , who had a new Nissan Qashqai Hatchback (2014 - 2017) on 24/03/2017
Overall: 8 / 10
Delivery Person Comments
He was very plesent and shown me the working of the car
Delivery Punctuality Comments
I received a call before the call was delivered to say they would be with me between 9 and 10 and they arrived at 9am
Overall Punctuality Comments
I received a call before the call was delivered to say they would be with me between 9 and 10 and they arrived at 9am
Cleanliness Comments
The outside was a little grubby and the inside had afew muddy footprints but overall it was clean
Damage Comments
There is a chip on the windscreen and afew scuffs to the bumper the car company have been informed and I've been told they will be in touch to get these fixed so hopefully I will hear from them soon
Dealer Service Comments
The delivery was good by I don't have any paperwork from the car dealer I hope to have some paperwork from them soon with things like useful numbers etc
Overall Comments
The car did arrive with a small chip on the windscreen and a scuffed bumper
Missing Comments
I would have liked a copy of the delivery sheet the delivery driver said it will be emailed to me but I haven't heard anything. Also I expected the car to have car mats
Improvements
He delivery was well organised and prompt
Mini Hatch
Lucy
24/03/2017
24/03/2017
10 / 10
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Lucy of Redcar Cleveland , who had a new Mini Hatchback (2014 - 2021) on 24/03/2017
Overall: 10 / 10
Cleanliness Comments
Car was dirty/dusty going to take it for a clean
Delivery Communication Comments
Had to chase for delivery times but was expecting this as was forwarded
Mini Hatch
Liz
24/03/2017
24/03/2017
6 / 10
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Liz of Kidderminster, who had a new Mini Hatchback (2014 - 2021) on 24/03/2017
Overall: 6 / 10
Delivery Punctuality Comments
Driver had to delay delivery but communicated this well
Overall Punctuality Comments
Driver had to delay delivery but communicated this well
Overall Comments
Disappointed about damage caused during delivery
Improvements
The delivery driver being more honest about the damage that occurred during transportation
Skoda Superb Estate (2015-19)
23/03/2017
23/03/2017
10 / 10
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of , who had a new Skoda Superb Diesel Estate (2015 - 2019) on 23/03/2017
Overall: 10 / 10
Mini Hatch
Donna
24/03/2017
24/03/2017
8 / 10
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Donna of Lambourn, who had a new Mini Hatchback (2014 - 2021) on 24/03/2017
Overall: 8 / 10
Missing Comments
No service book
Skoda Superb Estate (2015-19)
Tim
22/03/2017
22/03/2017
8 / 10
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Tim of Esh, who had a new Skoda Superb Diesel Estate (2015 - 2019) on 22/03/2017
Overall: 8 / 10
Delivery Person Comments
Staff at dealer couldn't have been more helpful
Delivery Punctuality Comments
N/a
Overall Punctuality Comments
N/a
Cleanliness Comments
Very good
Damage Comments
No
Overall Comments
Good collected car from dealer and they even threw in a full tank of diesel
Volvo V40 (2012-19)
Colin
21/03/2017
21/03/2017
8 / 10
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Colin of Biggleswade, who had a new Volvo V40 Hatchback (2012 - 2019) on 21/03/2017
Overall: 8 / 10
Volvo XC60 Estate (2013-17)
Thomas
22/03/2017
22/03/2017
6 / 10
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Thomas of Woodstock, who had a new Volvo XC60 Diesel Estate (2013 - 2017) on 22/03/2017
Overall: 6 / 10
Delivery Person Comments
Polite, friendly, no BO.
Delivery Punctuality Comments
Never given an exact time so n/a
Overall Punctuality Comments
Never given an exact time so n/a
Cleanliness Comments
Dirty but had been driven through the rain so understandable!
Dealer Service Comments
Didn't really have any involvement. Delivery driver was deaf so obviously unable to run over how the car worked. I wasn't bothered though.
Delivery Communication Comments
Delivery date only confirmed the day before
Peugeot 108 (2014-22)
Dave
22/03/2017
22/03/2017
8 / 10
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Dave of Swindon, who had a new Peugeot 108 Hatchback (2014 - 2022) on 22/03/2017
Overall: 8 / 10
Delivery Person Comments
Very friendly guy
Citroen C3 (2018-20)
Sam
22/03/2017
22/03/2017
8 / 10
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Sam of Newcastle Upon Tyne, who had a new Citroen C3 Hatchback Special Edition (2018 - 2020) on 22/03/2017
Overall: 8 / 10
Cleanliness Comments
Car was on back of pick up and it had been raining a little bit dirty off the rain but overall was fine
Ford Focus (2014-18)
22/03/2017
22/03/2017
10 / 10
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of , who had a new Ford Focus Hatchback (2014 - 2018) on 22/03/2017
Overall: 10 / 10
Delivery Person Comments
Nice chap and pleasant to talk to, i even gave him a lift to the local Ford garage so he could pick up his next job.
Delivery Punctuality Comments
Arrived earlier than expected
Overall Punctuality Comments
Arrived earlier than expected
Cleanliness Comments
It was difficult to do a thorough check as it was lashing down with rain, but the car seems to be fine.
Improvements
Nothing. You pushed it through when you knew I needed it by the 24th and got it to me by the 22nd. Very Impressed.
Audi TT Coupe (2014 on) (2014-18)
Steve
21/03/2017
21/03/2017
8 / 10
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Steve of Carmarthen , who had a new Audi TT Diesel Coupe (2014 - 2018) on 21/03/2017
Overall: 8 / 10
Delivery Communication Comments
Delivery Postcode was swapped with my home address, but it's only a mile away so that wasn't critical (And it might have been my fault).
Improvements
Nothing, the bloke was good on phone comms and ironed out everything with the post-code.
Nissan Juke Pre-current (2014-20)
Rich
20/03/2017
20/03/2017
4 / 10
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Rich of Sunderland , who had a new Nissan Juke Hatchback (2014 - 2020) on 20/03/2017
Overall: 4 / 10
Cleanliness Comments
Was told it had just been washed in the yard,it must have been washed with dirty under pants as it was all scarmy
Overall Comments
I was supposed to receive a phone call before delivery which I didnt
Improvements
Phone call
Nissan Qashqai (2014-17)
Rosey
20/03/2017
20/03/2017
10 / 10
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Rosey of Manchester, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 20/03/2017
Overall: 10 / 10
Improvements
Nothing they were brilliant!
Nissan Qashqai (2014-17)
Gill
17/03/2017
17/03/2017
10 / 10
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Gill of Chelmsford, who had a new Nissan Qashqai Hatchback (2014 - 2017) on 17/03/2017
Overall: 10 / 10
Improvements
Nothing
Volkswagen Tiguan Estate
David
15/03/2017
15/03/2017
8 / 10
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David of Basingstoke, who had a new VW Tiguan Diesel Estate (2016 on) on 15/03/2017
Overall: 8 / 10
Delivery Person Comments
Very nice chap, clearly loves his job, more than accomodating
Delivery Punctuality Comments
Arrived exactly when he said he would
Overall Punctuality Comments
Arrived exactly when he said he would
Cleanliness Comments
Whilst very good, there were some polish marks but the driver had his own valet kit and cleared up all marks
Dealer Service Comments
I've said good because I had no dealings with them aside from the actual delivery driver
Missing Comments
The only issue is that they didn't remove the model badge from the rear which was requested but this isn't an issue, just noting something they missed from the order.
Improvements
Nothing I don't think, superb service again.
Nissan Qashqai (2014-17)
Rod
03/03/2017
03/03/2017
8 / 10
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Rod of Rossendale, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 03/03/2017
Overall: 8 / 10
Improvements
Nothing. The driver rang to give the ETA and he arrived promptly. Very good service
Ford Focus (2014-18)
Mike
14/03/2017
14/03/2017
6 / 10
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Mike of Hinckley, who had a new Ford Focus Hatchback (2014 - 2018) on 14/03/2017
Overall: 6 / 10
Delivery Person Comments
Nice enough chap.
Delivery Punctuality Comments
Couple of hours later than advised, not the end of the world though.
Overall Punctuality Comments
Couple of hours later than advised, not the end of the world though.
Cleanliness Comments
Car was pretty clean outside considering it was driven 43 miles to reach me (the chap said it had 9 miles on when he got it).
Damage Comments
Not damaged caused by the delivery man or the dealership, it looks like a door dink however on close inspection the paintwork is unaffected, so i'd say its probably a very small dent in the bodywork prior to it being painted during production.
Overall Comments
The car was driven to me on trade plates and arrived a couple of hours later than advised at approx 2pm.
Improvements
Delivered on a truck. It was lucky it was a dry day otherwise it would have reached be quite dirty.
Volvo XC60 Estate (2013-17)
Matt
13/03/2017
13/03/2017
8 / 10
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Matt of Birmingham, who had a new Volvo XC60 Diesel Estate (2013 - 2017) on 13/03/2017
Overall: 8 / 10
Delivery Person Comments
All good. No body odour concerns ????
Delivery Punctuality Comments
As above
Overall Punctuality Comments
As above
Overall Comments
Called me with an eta and arrived pretty much bang on time. Helps having eta so you plan your day.
Might have been worth there while telling me a hire car was going to be delivered for drivers return journey. I almost turned it away!
Improvements
As above re. hire car
Volkswagen Polo (2014-17)
Gaz
09/03/2017
09/03/2017
10 / 10
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Gaz of Atherton, who had a new VW Polo Hatchback (2014 - 2017) on 09/03/2017
Overall: 10 / 10
Volkswagen Polo (2014-17)
Gaz
09/03/2017
09/03/2017
10 / 10
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Gaz of Atherton, who had a new VW Polo Hatchback (2014 - 2017) on 09/03/2017
Overall: 10 / 10
Volkswagen Polo (2014-17)
Gaz
09/03/2017
09/03/2017
10 / 10
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Gaz of Atherton, who had a new VW Polo Hatchback (2014 - 2017) on 09/03/2017
Overall: 10 / 10
Volkswagen Polo (2014-17)
Gaz
09/03/2017
09/03/2017
10 / 10
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Gaz of Atherton, who had a new VW Polo Hatchback (2014 - 2017) on 09/03/2017
Overall: 10 / 10
Nissan Juke Pre-current (2014-20)
Gaz
09/03/2017
09/03/2017
10 / 10
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Gaz of Bathgate, who had a new Nissan Juke Hatchback (2014 - 2020) on 09/03/2017
Overall: 10 / 10
Delivery Person Comments
very friendly and professional
Delivery Punctuality Comments
contacted in morning with estimated time of delivery with follow up call to allow me to travel home from work to meet delivery.
Overall Punctuality Comments
contacted in morning with estimated time of delivery with follow up call to allow me to travel home from work to meet delivery.
Cleanliness Comments
clean inside and out.
Overall Comments
Good Communication on day of delivery and pleasant hand-over
Delivery Communication Comments
All very professional
Nissan Navara
Pat
13/03/2017
13/03/2017
10 / 10
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Pat of Notts, who had a new Nissan Np300 Navara Diesel (2016 - 2016) on 13/03/2017
Overall: 10 / 10
Delivery Person Comments
Very good
Delivery Punctuality Comments
Very good
Overall Punctuality Comments
Very good
Cleanliness Comments
Very good
Damage Comments
No
Overall Comments
Very good
Missing Comments
No
Improvements
Nothing it was spot on :)
Volkswagen Golf (2013-17)
Dave
09/03/2017
09/03/2017
10 / 10
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Dave of Cheadle, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 09/03/2017
Overall: 10 / 10
Volkswagen Polo (2014-17)
Gaz
09/03/2017
09/03/2017
10 / 10
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Gaz of Atherton, who had a new VW Polo Hatchback (2014 - 2017) on 09/03/2017
Overall: 10 / 10
Kia Sportage Estate (2016-18)
Sally
09/03/2017
09/03/2017
8 / 10
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Sally of Emsworth, who had a new Kia Sportage Diesel Estate (2016 - 2018) on 09/03/2017
Overall: 8 / 10
Improvements
Nothing
Seat Ibiza (2013-17)
Nick
08/03/2017
08/03/2017
10 / 10
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Nick of CLACTON ON SEA, who had a new Seat Ibiza Hatchback Special Edition (2013 - 2017) on 08/03/2017
Overall: 10 / 10
Delivery Punctuality Comments
Arrive 30 mins early
Overall Punctuality Comments
Arrive 30 mins early
Delivery Communication Comments
I was informed over the phone of ETA
Improvements
Every thing was fine . However, they gave the delivery guy information on a train station in Maldon which is now a museum . I took the chap to a bus stop where he could get to a mainline station
Seat Ibiza (2012-17)
Al
10/03/2017
10/03/2017
10 / 10
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Al of Thorpe, who had a new Seat Ibiza Hatchback (2012 - 2017) on 10/03/2017
Overall: 10 / 10
Delivery Communication Comments
Your customer services is next to none. Can't recommend you enough. We had good communication with the logistics firm too and the car arrived nice and early as expected on the promised day
Improvements
Nothing - every was spot on. Can't fault it
Nissan Qashqai (2014-17)
Matt
10/03/2017
10/03/2017
8 / 10
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Matt of Milton Keynes, who had a new Nissan Qashqai Hatchback (2014 - 2017) on 10/03/2017
Overall: 8 / 10
Kia Picanto (2015-16)
Ellie
10/03/2017
10/03/2017
10 / 10
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Ellie of Ammanford, who had a new Kia Picanto Hatchback (2015 - 2016) on 10/03/2017
Overall: 10 / 10
Delivery Person Comments
Very polite and professional
Delivery Punctuality Comments
Bang on time
Overall Punctuality Comments
Bang on time
Cleanliness Comments
The delivery man had cleaned the car before he brought it to the house
Overall Comments
Excellent service
Kia Niro Estate (2019-22)
Col
10/03/2017
10/03/2017
8 / 10
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Col of Sheffield, who had a new Kia Niro Estate (2019 - 2022) on 10/03/2017
Overall: 8 / 10
Missing Comments
No mats. I had them with my last car (Lexus) but not this one.
Mercedes A Class (2015-18)
Hugh
08/03/2017
08/03/2017
8 / 10
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Hugh of Macclesfield, who had a new Mercedes A Class Hatchback (2015 - 2018) on 08/03/2017
Overall: 8 / 10
Delivery Person Comments
Friendly and helpful.
Cleanliness Comments
Clean inside - outside splashed with mud for the lanes nearby
Dealer Service Comments
Couldn't really comment - only contact was by the driver who called 1 hr before arrival to give more accurate ETA.
Overall Comments
Needed to drive the guy to the station or he was faced with a 40 minute walk! Had been driven up from Exeter, so was a bit grubby on arrival.
Improvements
Clean!
Volkswagen Up
Lisa
09/03/2017
09/03/2017
10 / 10
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Lisa of Peterborough, who had a new VW Up Hatchback Special Eds (2016 on) on 09/03/2017
Overall: 10 / 10
Improvements
I can't think of anything.
Seat Ibiza (2012-17)
Nick
06/03/2017
06/03/2017
8 / 10
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Nick of NOTTINGHAM, who had a new Seat Ibiza Hatchback (2012 - 2017) on 06/03/2017
Overall: 8 / 10
Delivery Person Comments
Respectable and I did not feel rushed or uncomfortable whilst dealing with him.
Delivery Punctuality Comments
Arrived on the day and he phoned before he arrived. Would have been nice to have a time slot, but that's just being picky :)
Overall Punctuality Comments
Arrived on the day and he phoned before he arrived. Would have been nice to have a time slot, but that's just being picky :)
Cleanliness Comments
Bit of dirt/mud in driver footwell. Overall very clean.
Overall Comments
Was a little bit dirty (mud) in driver footwell and it could have had fewer miles on the clock. Apart from that, 9/10!
Improvements
Considering the value of the car and expected treatment (if it was an S-Class Mercedes I would have more to say). Not much more could have been done apart from the comments I made above: avoid dirty footwear when delivering new cars, fewer delivery miles and maybe delivery time slots (such as AM or PM delivery - doesn't have to be to the minute...) so I didn't have to stay in all day.
Overall, very happy with the delivery!
Mercedes C Class Saloon (2014-18)
Dicko
06/03/2017
06/03/2017
10 / 10
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Dicko of Leeds, who had a new Mercedes C Class Diesel Saloon (2014 - 2018) on 06/03/2017
Overall: 10 / 10
Delivery Person Comments
Friendly guy
Delivery Punctuality Comments
Called with eta, very good
Overall Punctuality Comments
Called with eta, very good
Cleanliness Comments
Sparkling
Damage Comments
Immaculate
Dealer Service Comments
Great
Overall Comments
Delivery was prompt called me and let me know the eta and was a friendly guy
Delivery Communication Comments
Good
Improvements
Everything was perfect, many thanks
Mercedes E Class Saloon
Gary
06/03/2017
06/03/2017
8 / 10
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Gary of Padbury, who had a new Mercedes E Class Diesel Saloon (2016 on) on 06/03/2017
Overall: 8 / 10
Missing Comments
The Guy who delivered the car (Gary Cole) came from Mercedes Exeter. He was excellent and should be commended.
Improvements
n/a
Honda Jazz (2015-17)
Ray
07/03/2017
07/03/2017
? / 10
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Seat Ateca Estate
24/02/2017
24/02/2017
8 / 10
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of , who had a new Seat Ateca Estate (2020 - 2023) on 24/02/2017
Overall: 8 / 10
Delivery Person Comments
Very pleasant and helpful.......didn't get chance to sniff the gentleman who delivered the car so cannot comment on his body odour :)
Delivery Punctuality Comments
Yes, delivery driver called me on a couple of occassions keeping me posted on his ETA.
Overall Punctuality Comments
Yes, delivery driver called me on a couple of occassions keeping me posted on his ETA.
Cleanliness Comments
The delivery driver had jet washed the car a few miles from my office so it was clean...
Overall Comments
Car was delivered at the time advised, so all good...
Delivery Communication Comments
Informed regularly by both Lings cars and delivery driver
Improvements
Nothing
Hyundai Tucson Estate (2015-18)
Fiona
02/03/2017
02/03/2017
8 / 10
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Fiona of Coventry, who had a new Hyundai Tucson Diesel Estate (2015 - 2018) on 02/03/2017
Overall: 8 / 10
Delivery Person Comments
Good
Delivery Punctuality Comments
Very Good, the driver called me when on his way, he got stuck
in traffic but texted me to keep me updated
Overall Punctuality Comments
Very Good, the driver called me when on his way, he got stuck
in traffic but texted me to keep me updated
Cleanliness Comments
good
Damage Comments
There was a small search on the rear drivers side
Wheel arch but driver told me how to polish it out
Dealer Service Comments
S
Overall Comments
Very good
Delivery Communication Comments
T
Nissan Qashqai (2014-17)
Ricky Shah
06/03/2017
06/03/2017
6 / 10
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Ricky Shah of Pinner, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 06/03/2017
Overall: 6 / 10
Delivery Person Comments
Fine overall.
Delivery Punctuality Comments
He arrived when he said he would but only after he said he was going to be late and I pushed back.
Overall Punctuality Comments
He arrived when he said he would but only after he said he was going to be late and I pushed back.
Cleanliness Comments
Bit muddy where he had driven it.
Overall Comments
Organising the date was a major hassle and I believe delivery was delayed so the dealer could hit q2 targets
Delivery Communication Comments
Good comm but pinninbdown the date was impossible!
Missing Comments
V5
Improvements
I probably would have paid for specified delivery slot and more timely delivery.
Audi A4 Estate (2015 on) (2015-18)
Jack
06/03/2017
06/03/2017
8 / 10
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Jack of TOTNES, who had a new Audi A4 Avant (2015 - 2018) on 06/03/2017
Overall: 8 / 10
Delivery Punctuality Comments
Slightly lost in the devon lanes but that's understandable!
Overall Punctuality Comments
Slightly lost in the devon lanes but that's understandable!
Cleanliness Comments
inside was immaculate - outside was muddy but thats because it was raining - the driver did offer to go and wash it again but it would have got muddy again on the way back to the house so I declined.
Delivery Communication Comments
you guys were amazing - very quick to respond and made the whole process easy.
Audi A6 Saloon (2014 on) (2014-18)
03/03/2017
03/03/2017
8 / 10
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of , who had a new Audi A6 Diesel Saloon (2014 - 2018) on 03/03/2017
Overall: 8 / 10
Delivery Person Comments
Very friendly and smart delivery driver
Delivery Punctuality Comments
The delivery driver said he tried to call before he arrived but he called on my house phone instead of my mobile phone. I don't have a house phone and I don't remember giving a house phone number to anybody.
Overall Punctuality Comments
The delivery driver said he tried to call before he arrived but he called on my house phone instead of my mobile phone. I don't have a house phone and I don't remember giving a house phone number to anybody.
Delivery Communication Comments
Excellent communication from LingsCars but not as great from the delivery company itself. This might simply be because they had an incorrect phone number for me though
Missing Comments
It's just a tiny thing but in the last Audi A6 I got, it came with a set of adapter wires that would allow you to plug your phone into the car. This Audi didn't have those wires.
Mercedes E Class Saloon (2020-23)
03/03/2017
03/03/2017
10 / 10
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of , who had a new Mercedes E Class Diesel Saloon (2020 - 2023) on 03/03/2017
Overall: 10 / 10
Missing Comments
Floor mats missing and short on fuel. Both to be remedied by dealer with no arguments
Mercedes E Class Saloon
Nick
01/03/2017
01/03/2017
8 / 10
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Nick of Merthyr Tydfil, who had a new Mercedes E Class Diesel Saloon (2016 on) on 01/03/2017
Overall: 8 / 10
Delivery Punctuality Comments
30 Minutes late but thats fine
Overall Punctuality Comments
30 Minutes late but thats fine
Improvements
The car could have been delivered on a low loader
Ford Fiesta (2012-17)
Anthony
03/03/2017
03/03/2017
6 / 10
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Anthony of Worksop, who had a new Ford Fiesta Diesel Hatchback (2012 - 2017) on 03/03/2017
Overall: 6 / 10
Cleanliness Comments
The outside was dirty probably due to the weather however the inside was also dirty . I would have thought it would have been cleaned like all my others have .
Delivery Communication Comments
Only call I got was when he was 45 minutes away which was at the end of the day. We had no communication from the dealer what so ever.
Improvements
Phone call in the morning to give an estimate ETE and at least Hoover the inside of the car out!
Volkswagen Polo (2014-17)
Jo
02/03/2017
02/03/2017
8 / 10
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Jo of Cleethorpes, who had a new VW Polo Hatchback (2014 - 2017) on 02/03/2017
Overall: 8 / 10
Nissan Qashqai (2014-17)
Bev
02/03/2017
02/03/2017
8 / 10
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Bev of Doncaster , who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 02/03/2017
Overall: 8 / 10
Damage Comments
Scam ratchets on rear bumper
Nissan Juke Pre-current (2014-20)
David
01/03/2017
01/03/2017
8 / 10
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David of York, who had a new Nissan Juke Hatchback (2014 - 2020) on 01/03/2017
Overall: 8 / 10
Damage Comments
2 small scratches on passenger rear wing
Missing Comments
He said he would email me with details. I have not received them
Improvements
Everything was great apart from a dirty car and not receiving documentation by email
Volkswagen Polo (2014-17)
Phil
02/03/2017
02/03/2017
10 / 10
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Phil of Leicester, who had a new VW Polo Hatchback (2014 - 2017) on 02/03/2017
Overall: 10 / 10
Delivery Person Comments
The guy was great. Very nice chap. Handled the issue of a nail in the tyre. And bought me a tank of petrol as an oppology for the delay.
Damage Comments
There was a nail in the tyre. They replaced the whole wheel for me within two hours.
Overall Comments
Very good service. The delivery driver kept in touch and was very helpful.
Improvements
Nothing, it all went very well
Mazda 6 Saloon (2013-18)
Dave
01/03/2017
01/03/2017
10 / 10
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Dave of Southampton, who had a new Mazda MAZDA6 Diesel Saloon (2013 - 2018) on 01/03/2017
Overall: 10 / 10
Improvements
Nothing all went to plan
Volkswagen Tiguan Estate
Ashley
01/03/2017
01/03/2017
8 / 10
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Ashley of Church Gresley, Swadlincote, who had a new VW Tiguan Diesel Estate (2016 on) on 01/03/2017
Overall: 8 / 10
Audi A6 Estate (2014 on) (2014-18)
Rod
01/03/2017
01/03/2017
8 / 10
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Rod of Woodbridge, who had a new Audi A6 Diesel Avant (2014 - 2018) on 01/03/2017
Overall: 8 / 10
Cleanliness Comments
Regardless of how the car was delivered, it could not be kept out of the rain.
Internally it was spotless!!
Improvements
The car was delivered to my door at the time I had been advised 2 days in advance.
A few water/mud splashes is perfectly acceptable.
Seat Ateca Estate
Chris
01/03/2017
01/03/2017
8 / 10
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Chris of Thame, who had a new Seat Ateca Estate (2020 - 2023) on 01/03/2017
Overall: 8 / 10
Nissan Juke Pre-current (2014-20)
Justine
28/02/2017
28/02/2017
10 / 10
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Justine of Nottingham, who had a new Nissan Juke Hatchback (2014 - 2020) on 28/02/2017
Overall: 10 / 10
Audi A6 Saloon (2014 on) (2014-18)
Jing
27/02/2017
27/02/2017
8 / 10
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Jing of Newcastle Upon Tyne, who had a new Audi A6 Diesel Saloon (2014 - 2018) on 27/02/2017
Overall: 8 / 10
Cleanliness Comments
shiny outside and neat and tidy inside. But under the bonnet, a little bit dusty.
Overall Comments
If they can deliver it to Manchester, it will be perfect.
Improvements
Very satisfied experience. Thank you!
Nissan Juke Pre-current (2014-20)
Rob
21/02/2017
21/02/2017
10 / 10
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Rob of Gravesend Kent, who had a new Nissan Juke Hatchback (2014 - 2020) on 21/02/2017
Overall: 10 / 10
Nissan Juke
Billy
22/02/2017
22/02/2017
8 / 10
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Billy of Glasgow , who had a new Nissan Juke Diesel Hatchback (2014 on) on 22/02/2017
Overall: 8 / 10
Cleanliness Comments
Was raining but driver still managed to get it a clean for me.
Dealer Service Comments
Obviously I didn't really deal directly with dealer. Ling and her team were eminence throughout the process thou.
Missing Comments
There was no first aid kit. I presume by warranty book and handbook you're meaning service book and owners manual?? If then yes. These are here.
Mini Convertible
Amanda
23/02/2017
23/02/2017
8 / 10
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Amanda of Sheppey Kent, who had a new Mini Convertible (2016 - 2021) on 23/02/2017
Overall: 8 / 10
Missing Comments
Warenty book ? Should I have one ? Service book ? Not sure if you get given this on the first service ?
Nissan Qashqai (2014-17)
Emma
22/02/2017
22/02/2017
8 / 10
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Emma of York, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 22/02/2017
Overall: 8 / 10
Damage Comments
scratch on front bumper and scratch on rear.
Dealer Service Comments
I didn't have any direct dealings with the supplying dealer
Improvements
no scratches
Seat Leon (2013-16)
Alan
20/02/2017
20/02/2017
8 / 10
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Alan of Birmingham, who had a new Seat Leon Diesel Hatchback (2013 - 2016) on 20/02/2017
Overall: 8 / 10
Delivery Person Comments
Wry friendly and did not rush through the process at all
Delivery Punctuality Comments
Yes, very good
Overall Punctuality Comments
Yes, very good
Cleanliness Comments
Car was very clean as you would expect, I was offered the option of having it cleaned again locally which I declined as it was not necessary
Dealer Service Comments
I will say good but there was an issue with the delivery being put back by five days due to the dealer
Overall Comments
Very good, I received a call from the delivery driver letting me know his estimated time of arrival, then a second call when he was five minutes away.
Missing Comments
Not as I have noticed
Improvements
Completely happy with the process
Nissan Qashqai (2014-17)
John
20/02/2017
20/02/2017
10 / 10
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John of Wilmslow, who had a new Nissan Qashqai Hatchback (2014 - 2017) on 20/02/2017
Overall: 10 / 10
Delivery Punctuality Comments
Car delivered before 9am
Overall Punctuality Comments
Car delivered before 9am
Citroen Grand C4 Picasso (2016-18)
Dawn
17/02/2017
17/02/2017
10 / 10
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Dawn of Crewe, who had a new Citroen Grand C4 Picasso Diesel Estate (2016 - 2018) on 17/02/2017
Overall: 10 / 10
Delivery Person Comments
Really nice man, great service
Delivery Punctuality Comments
exactly on time
Overall Punctuality Comments
exactly on time
Volvo XC90 Estate
Kate
15/02/2017
15/02/2017
8 / 10
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Kate of Bourne End , who had a new Volvo XC90 Diesel Estate (2015 on) on 15/02/2017
Overall: 8 / 10
Delivery Person Comments
very pleasant and polite.
Delivery Punctuality Comments
an hour later than anticipated, but called to advise as this was due to traffic
Overall Punctuality Comments
an hour later than anticipated, but called to advise as this was due to traffic
Cleanliness Comments
car was a little dirty from the drive down, the foot mats were dirty and a few sticky finger marks on the interior, but other than that it was okay.
Overall Comments
Deliverer went through the basics of the car which was much appreicated.
Improvements
car could have been a little cleaner (protective mats on the floor as an example)
Volkswagen Golf (2013-17)
Paul
01/02/2017
01/02/2017
8 / 10
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Paul of Llanelli, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 01/02/2017
Overall: 8 / 10
Improvements
Nothing everything was Great
Peugeot 208
Ashley
13/02/2017
13/02/2017
4 / 10
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Ashley of Barwell, who had a new Peugeot 208 Hatchback on 13/02/2017
Overall: 4 / 10
Delivery Person Comments
just ok
Delivery Punctuality Comments
No initial phone call . Just arrived .
Overall Punctuality Comments
No initial phone call . Just arrived .
Cleanliness Comments
Dirty car . Didnt seem like it was clean before the delivery journey started .
Damage Comments
Faulty display
Dealer Service Comments
fault with display . Service book showed incorrect vehicle .
Overall Comments
as below
Delivery Communication Comments
great from you , none from the delivery team .
Improvements
My previous vehicle delivery was far superior to this one although I think it was the same company . They emailed me all the delivery information after the delivery ... ive still not seen that .
The company that collected my old car were a lot slicker in operation .
Nissan Qashqai (2014-17)
Luke
15/02/2017
15/02/2017
10 / 10
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Luke of Hitchin, who had a new Nissan Qashqai Hatchback (2014 - 2017) on 15/02/2017
Overall: 10 / 10
Delivery Person Comments
Very polite, well presented gentleman.
Delivery Punctuality Comments
Yes, as above, received call advising delivery time first thing that morning so could plan my day.
Overall Punctuality Comments
Yes, as above, received call advising delivery time first thing that morning so could plan my day.
Cleanliness Comments
Lovely, shiny and smelling 'new'!
Dealer Service Comments
Car was available sooner than anticipated, so very pleased.
Overall Comments
Received a call that morning advising of arrival time, which was accurate.
Delivery Communication Comments
Excellent, prompt communications.
Missing Comments
I completed a delivery satisfaction form, but no paperwork handed over other than the set of manuals in the glovebox.
Improvements
I don't think anything...it all worked brilliantly.
Seat Leon (2016-20)
Tom
15/02/2017
15/02/2017
6 / 10
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Tom of York, who had a new Seat Leon Diesel Hatchback (2016 - 2020) on 15/02/2017
Overall: 6 / 10
Delivery Punctuality Comments
I wan't given an ETA so not possible to be punctual.
Overall Punctuality Comments
I wan't given an ETA so not possible to be punctual.
Damage Comments
(Very) small mark on rear driver side passenger door.
Skoda Superb Estate (2015-19)
Gareth
15/02/2017
15/02/2017
8 / 10
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Gareth of Leigh-on-sea, who had a new Skoda Superb Diesel Estate (2015 - 2019) on 15/02/2017
Overall: 8 / 10
Delivery Punctuality Comments
I wasn't advised when he was coming so can't really comment on this.
Overall Punctuality Comments
I wasn't advised when he was coming so can't really comment on this.
Delivery Communication Comments
No advice on what time the car was being delivered though. AM/PM or an approximation would have been nice.
Improvements
Just a bit more communicate on timing.
Land Rover RR Evoque (2015 on) (2015-18)
Rob
10/02/2017
10/02/2017
10 / 10
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Rob of Watford , who had a new Land Rover Range Rover Evoque Diesel Hatchback (2015 - 2018) on 10/02/2017
Overall: 10 / 10
Citroen C1 Airscape
Bruno
10/02/2017
10/02/2017
10 / 10
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Bruno of Dunchurch, who had a new Citroen C1 Airscape Hatchback (2014 - 2022) on 10/02/2017
Overall: 10 / 10
Volkswagen Polo (2014-17)
Julie
09/02/2017
09/02/2017
10 / 10
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Julie of Northampton, who had a new VW Polo Hatchback (2014 - 2017) on 09/02/2017
Overall: 10 / 10
Toyota C-HR (2019-24)
08/02/2017
08/02/2017
10 / 10
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of , who had a new Toyota C-HR Hatchback (2019 - 2024) on 08/02/2017
Overall: 10 / 10
Delivery Person Comments
Really friendly, polite and helpful, despite having just driven for over 5 hours!
Delivery Punctuality Comments
Arrived within 10 mins of delivery time given.
Overall Punctuality Comments
Arrived within 10 mins of delivery time given.
Cleanliness Comments
Perfect
Overall Comments
Couldn't fault them - received phone call with estimated delivery time on the day of delivery, car in perfect condition.
Delivery Communication Comments
Kept informed throughout
Improvements
Nothing I can think of
Honda Civic (2015-18)
Paul
08/02/2017
08/02/2017
8 / 10
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Paul of Cheslyn Hay, who had a new Honda Civic Diesel Hatchback (2015 - 2018) on 08/02/2017
Overall: 8 / 10
Delivery Person Comments
He was very polite and helpful.
Delivery Punctuality Comments
See comment Q1, :)
Overall Punctuality Comments
See comment Q1, :)
Cleanliness Comments
He apologised that he had not put it through a local car wash, but as he know timing was critical to me and it was raining hard he correctly assumed that I did not mind.
Overall Comments
Delivery was at 8 am as promised. I was very happy with that.
Nissan Micra (2014-16)
07/02/2017
07/02/2017
8 / 10
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of , who had a new Nissan Micra Hatchback Special Edition (2014 - 2016) on 07/02/2017
Overall: 8 / 10
Improvements
Was quite straight forward and did the job.
Nissan Micra (2014-16)
07/02/2017
07/02/2017
8 / 10
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of , who had a new Nissan Micra Hatchback Special Edition (2014 - 2016) on 07/02/2017
Overall: 8 / 10
Overall Comments
Knew the car and explained everything I asked.
Improvements
Was straight forward.
Nissan Qashqai (2014-17)
Adam
06/02/2017
06/02/2017
8 / 10
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Adam of Whitley Bay, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 06/02/2017
Overall: 8 / 10
Delivery Person Comments
Very polite.
Cleanliness Comments
Road grime which would be expected, he had driven the car from Bradford, and no car wash open at 7.30 am
Overall Comments
Nice and early, phoned me day before to arrange.
Nissan Pulsar (2014-18)
Paul
03/02/2017
03/02/2017
8 / 10
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Paul of Guisborough, who had a new Nissan Pulsar Hatchback (2014 - 2018) on 03/02/2017
Overall: 8 / 10
Cleanliness Comments
The drivers footwell was very dirty even though they had put paper down
Seat Ibiza (2012-17)
Carlo
07/02/2017
07/02/2017
10 / 10
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Carlo of Hethersett, who had a new Seat Ibiza Hatchback (2012 - 2017) on 07/02/2017
Overall: 10 / 10
Nissan Micra (2014-16)
Alex
03/02/2017
03/02/2017
8 / 10
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Alex of Southampton, who had a new Nissan Micra Hatchback Special Edition (2014 - 2016) on 03/02/2017
Overall: 8 / 10
Delivery Person Comments
Polite and professional
Delivery Punctuality Comments
Called to say would deliver around 11. Arrived around 10.30.
Overall Punctuality Comments
Called to say would deliver around 11. Arrived around 10.30.
Cleanliness Comments
As new
Delivery Communication Comments
Clear, and quick turnaround
Skoda Octavia (2013-17)
Paul
28/01/2017
28/01/2017
8 / 10
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Paul of SLOUGH, who had a new Skoda Octavia Diesel Hatchback (2013 - 2017) on 28/01/2017
Overall: 8 / 10
Delivery Person Comments
Collected from dealer
Overall Comments
arrived at arbury skoda early . car was clean and ready to go. martin lee showed me around and how everything works. pleased with handover.
Improvements
nothing really. LINGS CARS ARE GODS !
Audi A4 Saloon (2015 on) (2015-18)
Craig
31/01/2017
31/01/2017
10 / 10
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Craig of Congleton, who had a new Audi A4 Diesel Saloon (2015 - 2018) on 31/01/2017
Overall: 10 / 10
Skoda Superb Estate
Iain
01/02/2017
01/02/2017
8 / 10
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Iain of Stonehaven, who had a new Skoda Superb Estate (2015 - 2019) on 01/02/2017
Overall: 8 / 10
Delivery Punctuality Comments
Slightly later than anticipated but good updates from the driver so no problem.
Overall Punctuality Comments
Slightly later than anticipated but good updates from the driver so no problem.
Cleanliness Comments
Very clean inside. Not super clean outside but pouring wet and final miles on muddy roads so within expectation.
Dealer Service Comments
Only had discussion with the delivery driver rather than the dealer but seems ok
Overall Comments
No problems.
Nissan Juke
Jus
01/02/2017
01/02/2017
8 / 10
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Jus of Milton Keynes, who had a new Nissan Juke Diesel Hatchback (2014 on) on 01/02/2017
Overall: 8 / 10
Cleanliness Comments
It was driven here and weather was horrible
Overall Comments
It went well the car wasn't very clean but that was to be expected as it was driven here and the weather was horrible
Improvements
Nothing
Citroen C1
Matt
30/01/2017
30/01/2017
6 / 10
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Matt of Milton Keynes, who had a new Citroen C1 Hatchback Special Edition (2014 - 2021) on 30/01/2017
Overall: 6 / 10
Delivery Punctuality Comments
Was meant to receive a call an hour before delivery, didn't get anything.
Overall Punctuality Comments
Was meant to receive a call an hour before delivery, didn't get anything.
Cleanliness Comments
Windows could have been cleaner but it's difficult this time of year.
Damage Comments
Slight stone chip between right hand side front headlamps.
Overall Comments
Car wasn't delivered on agreed date.
Improvements
It was delivered on the agreed date and I received a phone call an hour before.
Mercedes E Class Saloon
31/01/2017
31/01/2017
8 / 10
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of , who had a new Mercedes E Class Diesel Saloon (2016 on) on 31/01/2017
Overall: 8 / 10
Cleanliness Comments
It was raining and the driver tried to get it washed locally but only found one with the big brushes that he was reluctant to use. He offered to take it to a jet steam wash if there was one locally but I declined the offer as it really wasn't too dirty anyway.
Overall Comments
Phoned ahead to advise likely arrival time. Arrived on time. Very pleasant and helpful driver. Vewry satisfied with service.
Improvements
Nothing.
Kia Ceed (2015-18)
Chris
26/01/2017
26/01/2017
6 / 10
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Chris of Horley, who had a new Kia Ceed Diesel Hatchback (2015 - 2018) on 26/01/2017
Overall: 6 / 10
Delivery Person Comments
Nice guy
Delivery Punctuality Comments
Arrived when they said
Overall Punctuality Comments
Arrived when they said
Cleanliness Comments
Hadn't been cleaned externally since the trip down from the North, the inside had been cleaned apart from some dirt from the driver on the floor
Overall Comments
Car arrived needing a wash, the guy told me that they put half a tank of petrol in but don't clean it as it was their policy. I couldn't be bothered to argue and it's not as if a car wash is particularly expensive so will sort it out myself, but would've been nice.
Improvements
They could've taken it to a car wash first
Nissan Qashqai (2014-17)
Col
24/01/2017
24/01/2017
10 / 10
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Col of Blairgowrie, who had a new Nissan Qashqai Hatchback (2014 - 2017) on 24/01/2017
Overall: 10 / 10
Improvements
Covering on driver footwell
Kia Soul
Andy
30/01/2017
30/01/2017
8 / 10
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Andy of Frome, who had a new Kia Soul Diesel Hatchback (2016 on) on 30/01/2017
Overall: 8 / 10
Volkswagen Tiguan Estate
Simon
27/01/2017
27/01/2017
8 / 10
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Simon of Fowey, who had a new VW Tiguan Diesel Estate (2016 on) on 27/01/2017
Overall: 8 / 10
Delivery Person Comments
John, very helpful. Sub-contractor for Listers VW
Cleanliness Comments
Covered in mud and shite - but a filthy day, so not their fault.
Inside was clean, as expected.
Overall Comments
Not the same as getting a new car at the garage/dealer...but...
Delivery Communication Comments
both Ling and sub-contracted delivery driver.
Nothing from Listers VW.
Improvements
organise a sunny day?????
Nissan X-Trail Station Wagon (2014-18)
Cazzie
27/01/2017
27/01/2017
10 / 10
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Cazzie of Harrogate, who had a new Nissan X-Trail Diesel Station Wagon (2014 - 2018) on 27/01/2017
Overall: 10 / 10
Skoda Superb Estate (2015-19)
25/01/2017
25/01/2017
8 / 10
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of , who had a new Skoda Superb Diesel Estate (2015 - 2019) on 25/01/2017
Overall: 8 / 10
Volvo V40 (2012-19)
23/01/2017
23/01/2017
10 / 10
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of , who had a new Volvo V40 Diesel Hatchback (2012 - 2019) on 23/01/2017
Overall: 10 / 10
Delivery Person Comments
Very helpful and polite.
Cleanliness Comments
Person who delivered called at the car wash before delivery to ensure any dirt collected on the drive to deliver was washed away so it was gleaming when it arrived.
Damage Comments
There was a slight scratch in the windscreen which will possibly polish out.
Missing Comments
I don't have a copy of the completed delivery form or the Owners Manual however i have since been given an online version.
Ford Focus (2014-18)
Steph
24/01/2017
24/01/2017
4 / 10
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Steph of Rochdale, who had a new Ford Focus Diesel Hatchback (2014 - 2018) on 24/01/2017
Overall: 4 / 10
Delivery Person Comments
Not helpful and seemed uninterested in the whole process
Delivery Punctuality Comments
I received a call to say approximate time and this was within 30mins of the time
Overall Punctuality Comments
I received a call to say approximate time and this was within 30mins of the time
Cleanliness Comments
Dusty, dirty and disappointing
Overall Comments
Car arrived dirty inside and out
Improvements
Arrives looking brand new not dirty
Honda CR-V Estate (2015 on) (2015-18)
Scott
24/01/2017
24/01/2017
8 / 10
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Scott of Glasgow, who had a new Honda CR-V Diesel Estate (2015 - 2018) on 24/01/2017
Overall: 8 / 10
Delivery Punctuality Comments
The guy was a little later than expected, but did phone me far enough in advance to let me know where he was that it wasn't a problem.
Overall Punctuality Comments
The guy was a little later than expected, but did phone me far enough in advance to let me know where he was that it wasn't a problem.
Volkswagen Golf (2013-17)
Lee
23/01/2017
23/01/2017
10 / 10
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Lee of Newcastle Upon Yne, who had a new VW Golf Hatchback (2013 - 2017) on 23/01/2017
Overall: 10 / 10
Improvements
Nothing, perfect.
Volkswagen Golf (2013-17)
Phil
23/01/2017
23/01/2017
10 / 10
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Phil of Soulbury, who had a new VW Golf Hatchback (2013 - 2017) on 23/01/2017
Overall: 10 / 10
Overall Comments
Laura at Swnsway was very friendly and helpful. The car was ready on time. 1/3rd of a tank of petrol.
Improvements
None
Audi A4 Saloon (2015 on) (2015-18)
Doug
13/01/2017
13/01/2017
10 / 10
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Doug of Stevenage, who had a new Audi A4 Diesel Saloon (2015 - 2018) on 13/01/2017
Overall: 10 / 10
Audi A4 Saloon (2015 on) (2015-18)
Nick
20/01/2017
20/01/2017
8 / 10
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Nick of Merthyr Tydfil, who had a new Audi A4 Diesel Saloon (2015 - 2018) on 20/01/2017
Overall: 8 / 10
Volkswagen Tiguan Estate
Stephen
19/01/2017
19/01/2017
8 / 10
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Stephen of Newcastle Upon Tyne, who had a new VW Tiguan Diesel Estate (2016 on) on 19/01/2017
Overall: 8 / 10
Delivery Person Comments
He was not particularly smelly. Nice chap explained I have to put some king of blue water in a tank when the car asks for it. Weird but true.
Delivery Punctuality Comments
Called me to say the rossas had delayed him n
Overall Punctuality Comments
Called me to say the rossas had delayed him n
Cleanliness Comments
Car was dirty. Due to being towed behind a 7.5 ton waggon.
Damage Comments
No damage
Dealer Service Comments
Little communication.
Overall Comments
The delivery was good. Guy rang me an hour before arrival. He got delayed as the dvla were doing checks at the tyne tunnel. Not his fault.
Delivery Communication Comments
Excellent
Improvements
Full tank of fuel would have been nice
Skoda Superb Estate (2015-19)
14/12/2016
14/12/2016
10 / 10
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of , who had a new Skoda Superb Diesel Estate (2015 - 2019) on 14/12/2016
Overall: 10 / 10
Improvements
RUBBER MATTS
Nissan Juke Pre-current (2014-20)
Regan
19/01/2017
19/01/2017
10 / 10
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Regan of York, who had a new Nissan Juke Hatchback (2014 - 2020) on 19/01/2017
Overall: 10 / 10
Improvements
n/a
Land Rover RR Evoque (2015 on) (2015-18)
Gaz
18/01/2017
18/01/2017
10 / 10
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Gaz of Liverpool, who had a new Land Rover Range Rover Evoque Diesel Hatchback (2015 - 2018) on 18/01/2017
Overall: 10 / 10
Delivery Person Comments
Excellent person just perfect for the job
Overall Comments
Pleasant and professinal
Delivery Communication Comments
Your team have been just superb
Improvements
Naked pole dancers ..bangs whistles and balloons ....lots of balloons x
Audi Q5 Estate (2012-16)
Adrian
16/01/2017
16/01/2017
8 / 10
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Adrian of Longfield, who had a new Audi Q5 Estate Special Editions (2012 - 2016) on 16/01/2017
Overall: 8 / 10
Delivery Person Comments
He struggled to use the Tablet, but went through everything with me. Nice guy.
Delivery Punctuality Comments
Earlier than I expected.
Overall Punctuality Comments
Earlier than I expected.
Cleanliness Comments
It had been raining on the journey down , so the car had some dirt from the road. But if I had driven back from the dealer myself it would have been dirtier.
Overall Comments
Car turned up on a transporter
Improvements
Nothing, everything was spot on
Seat Ibiza (2012-17)
Ash
18/01/2017
18/01/2017
8 / 10
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Ash of Manchester, who had a new Seat Ibiza Diesel Hatchback (2012 - 2017) on 18/01/2017
Overall: 8 / 10
Delivery Person Comments
Really friendly, talked me through aspects of the vehicle, showed me carefully that the dirt marks from the delivery drive were not scratches, kept me up to date with where abouts he was.
Delivery Punctuality Comments
Arrived slightly after ETA, due to foggy conditions/slow driving but this was no problem for me. Rang to let me know when nearby.
Overall Punctuality Comments
Arrived slightly after ETA, due to foggy conditions/slow driving but this was no problem for me. Rang to let me know when nearby.
Cleanliness Comments
Car arrived with a fair amount of dirt and splash marks but totally understandable after a 156mile journey and being black!
Damage Comments
All great.
Overall Comments
No problems encountered with delivery, arrived as it should and when it should.
Ford Fiesta (2012-17)
Paul
16/01/2017
16/01/2017
8 / 10
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Paul of Paisley, who had a new Ford Fiesta Hatchback (2012 - 2017) on 16/01/2017
Overall: 8 / 10
Delivery Person Comments
Anita was very pleasant and easy to deal with.
Delivery Punctuality Comments
I was half hour late due to the local buses. Car was ready to go bar the missing mats.
Overall Punctuality Comments
I was half hour late due to the local buses. Car was ready to go bar the missing mats.
Cleanliness Comments
Car was clean inside and out.
Damage Comments
It was difficult to tell on pick up as it had been raining and the car was soaking wet (wet car hides scratches and dings well).
Upon getting car home and washed again the net day, no damage has been found.
Dealer Service Comments
New car hangovers should be done indoors so customers can check the car.
Overall Comments
Was offered coffe, handover went ok till my free mats were not in the car. Anita resolved this after quick chat with manager.
Delivery Communication Comments
Delivery could have been quicker, but due to finance company delays in paying out I had to wait longer. Dealer PDI'd the car on the 28th Dec, had to wait till the 17th Jan to get it.
Missing Comments
Everything there.
Improvements
N/A
Citroen C1 Airscape
Bruno
13/01/2017
13/01/2017
10 / 10
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Bruno of Dunchurch, who had a new Citroen C1 Airscape Hatchback (2014 - 2022) on 13/01/2017
Overall: 10 / 10
Volvo XC60 Estate (2013-17)
Deb
16/01/2017
16/01/2017
10 / 10
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Deb of St Helens, who had a new Volvo XC60 Diesel Estate (2013 - 2017) on 16/01/2017
Overall: 10 / 10
Delivery Person Comments
Really pleasant guy who had allowed himself time before heading for his next pick up to show me the car - he was very knowledgeable and showed me everything I needed to know /wanted to know. Set my phone up on Bluetooth for me and didn't leave until he was sure I was ok with everything - really impressed.
Delivery Punctuality Comments
Spot on - got a text telling us delivery would be at midday and it was - to the minute!!
Overall Punctuality Comments
Spot on - got a text telling us delivery would be at midday and it was - to the minute!!
Cleanliness Comments
Considering it had been driven to the delivery, on a rainy day in January - it was fine! Inside was spotlessly clean and smells of new leather!
Dealer Service Comments
in terms of delivery - great
Overall Comments
Delivery Communication Comments
All good
Missing Comments
There is no handbook or warranty book supplied with the XC60 hence the No's to the questions above
Improvements
It'd be nice to get the car delivered on a transporter but I know that probably costs more - so I'm more than happy that it was driven to me!
Skoda Octavia Estate (2013-17)
Stu
16/01/2017
16/01/2017
8 / 10
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Stu of Edinburgh, who had a new Skoda Octavia Estate (2013 - 2017) on 16/01/2017
Overall: 8 / 10
Honda Civic (2015-18)
Richard
16/01/2017
16/01/2017
8 / 10
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Richard of Sutton Coldfield, who had a new Honda Civic Diesel Hatchback (2015 - 2018) on 16/01/2017
Overall: 8 / 10
Cleanliness Comments
Car was clean but not not washed prior to delivery, to be fair however it was raining and a wash before delivery would have made very little difference :-)
Improvements
Nothing really. car arrived promptly, driver was efficient and smart. no issues at all :-)
Skoda Yeti Estate (2013-16)
Courtney
16/01/2017
16/01/2017
10 / 10
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Courtney of Bristol, who had a new Skoda Yeti Estate (2013 - 2016) on 16/01/2017
Overall: 10 / 10
Vauxhall Astra
Darrel
13/01/2017
13/01/2017
8 / 10
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Darrel of Perth, who had a new Vauxhall Astra Hatchback (2015 - 2019) on 13/01/2017
Overall: 8 / 10
Ford Fiesta (2012-17)
Louise
08/09/2015
08/09/2015
10 / 10
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Louise of Chichester, who had a new Ford Fiesta Hatchback (2012 - 2017) on 08/09/2015
Overall: 10 / 10
Nissan Juke
Shell
11/01/2017
11/01/2017
2 / 10
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Shell of WEST BROMWICH, who had a new Nissan Juke Diesel Hatchback (2014 on) on 11/01/2017
Overall: 2 / 10
Dealer Service Comments
Not sure it was the dealers fault they where very helpful but the pdi company they used was awful and contacted the dealer and told them myself
Delivery Communication Comments
I was told by the dealer that I would be contacted an hour before delivery and it would be an am delivery slot which means 8.00am to 1pm. The car arrived 2.20pm and the driver told me he was sent to Dorset first where my delivery should have been first and I was basically told to take it or leave the fact that he would not get there till 2pm even though I had made plans for the afternoon.
They never called me to tell me it would be late or call me an hour before the pdi company used on this occasion performed shockingly.
Vauxhall Astra
Stu
06/01/2017
06/01/2017
8 / 10
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Stu of Beckenha,, who had a new Vauxhall Astra Hatchback (2015 - 2019) on 06/01/2017
Overall: 8 / 10
Delivery Person Comments
He was clean as a whistle (a whistle that is clean)
Delivery Punctuality Comments
Chap was late (got lost)
Overall Punctuality Comments
Chap was late (got lost)
Cleanliness Comments
It was spotless inside and was apparently due to have a wash before I took receipt but time was against me. It wasn't scruffy though.
Overall Comments
The chap was an hour late which isn't really bad considering traffic but I was due at work which meant I had to let him off with the wash as I was in a rush. Nice man though.
Delivery Communication Comments
Within the 5 days, Lings were excellent.
Improvements
A call in the morning to give me an idea of time. The chap did call when he was on his way (about 45 mins before) but that isn't long enough to make alternative arrangements.
Dacia Sandero Stepway (2013-16)
Jon
10/01/2017
10/01/2017
10 / 10
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Jon of , who had a new Dacia Sandero Stepway Hatchback (2013 - 2016) on 10/01/2017
Overall: 10 / 10
Delivery Person Comments
Very polite
Delivery Punctuality Comments
Dead on time
Overall Punctuality Comments
Dead on time
Cleanliness Comments
Clean
Overall Comments
All went to plan
Skoda Yeti Outdoor Estate (2013-17)
Heva
06/01/2017
06/01/2017
10 / 10
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Heva of Telford, who had a new Skoda Yeti Outdoor Diesel Estate (2013 - 2017) on 06/01/2017
Overall: 10 / 10
Overall Comments
Phoned an hour before arrival and again 10 minutes before.
Improvements
All was good - I'm very happy thank you
Volkswagen Up (2016-23)
Peter
06/01/2017
06/01/2017
8 / 10
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Peter of Malmesbury, who had a new VW Up Hatchback (2016 - 2023) on 06/01/2017
Overall: 8 / 10
Skoda Superb Estate (2015-19)
Paul
06/01/2017
06/01/2017
10 / 10
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Paul of Derby, who had a new Skoda Superb Diesel Estate (2015 - 2019) on 06/01/2017
Overall: 10 / 10
Improvements
All went perfectly.
Kia Sportage Estate (2016-18)
Laura
03/01/2017
03/01/2017
8 / 10
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Laura of Liverpool, who had a new Kia Sportage Diesel Estate (2016 - 2018) on 03/01/2017
Overall: 8 / 10
Nissan Juke
Geeds
03/01/2017
03/01/2017
10 / 10
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Geeds of Lerwick, who had a new Nissan Juke Diesel Hatchback (2014 on) on 03/01/2017
Overall: 10 / 10
Delivery Person Comments
Very helpful and pleasant guy
Delivery Punctuality Comments
yes came when he said he would
Overall Punctuality Comments
yes came when he said he would
Cleanliness Comments
outside wasnt washed but i agreed with driver i was happy with that due to restricted time
Dealer Service Comments
everything seemed ok
Overall Comments
brill
Delivery Communication Comments
as usual helpful with my special circumstances
Improvements
more contacts with mobile phones
Skoda Octavia (2013-17)
Nic
03/01/2017
03/01/2017
8 / 10
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Nic of Eaglescliffe, who had a new Skoda Octavia Diesel Hatchback (2013 - 2017) on 03/01/2017
Overall: 8 / 10
Delivery Person Comments
Very pleasant, took me through the controls on the car. No body odour :) very smart.
Delivery Punctuality Comments
Rang me just after nine and car was with me just before ten, as he had stated in his initial call to me.
Overall Punctuality Comments
Rang me just after nine and car was with me just before ten, as he had stated in his initial call to me.
Cleanliness Comments
He'd washed the car but our local BP garage carwash is rubbish so it wasnt hugely clean, not his fault though. Inside was nice and clean.
Damage Comments
None that I noticed
Dealer Service Comments
Didnt really have anything to do with them!
Overall Comments
Rang prior to delivery and then when he was outside
Delivery Communication Comments
Communication was good even though we missed the first delivery date, but given that is was Christmas this was just bad luck.
Improvements
Nothing really, all seemed problem free and easy enough to do.
Mazda MX-5 Convertible
Jamie
03/01/2017
03/01/2017
10 / 10
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Jamie of Robertsbridge, who had a new Mazda MX-5 Convertible on 03/01/2017
Overall: 10 / 10
Delivery Person Comments
Nice chap, very helpful and was a pleasure to deal with
Delivery Punctuality Comments
on time
Overall Punctuality Comments
on time
Overall Comments
Good communication from the delivery person, and he arrived on time.
Delivery Communication Comments
no complaints - all tip top!
Kia Sportage Estate (2016-18)
Mickey
03/01/2017
03/01/2017
8 / 10
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Mickey of Bromley, who had a new Kia Sportage Estate (2016 - 2018) on 03/01/2017
Overall: 8 / 10
Delivery Person Comments
Very nice man.
Delivery Punctuality Comments
arrived at the time discussed.
Overall Punctuality Comments
arrived at the time discussed.
Cleanliness Comments
body work was a bit dirty from the journey
Overall Comments
the car was delivered early am as agreed, the driver contacted us a few days before delivery which was very good. Was delivered a bit dirty but came from Castleford on a dirty wet motorway and so I understand that.
Delivery Communication Comments
Lingon is absolutely fantastic , your staff are very helpful and very quick.
Missing Comments
There was no real formal handover and he left without this. My wife was tending the baby at the time so I understand that but if there was any damage we wouldn't have known until later that day. I actually have not had the chance to fully inspect for minor damage yet as I don't get home until it is dark.
Improvements
The only thing I would say is that a form with a car diagram should be completed showing that all panels etc have been checked. Like I did with the Astra. Car was a bit Dirty but accept that if the delivery was by tow truck the cost may have been higher.
Mercedes A Class (2015-18)
Chris
20/12/2016
20/12/2016
8 / 10
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Chris of Brighton, who had a new Mercedes A Class Diesel Hatchback (2015 - 2018) on 20/12/2016
Overall: 8 / 10
Seat Leon (2013-16)
Wayne
22/12/2016
22/12/2016
8 / 10
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Wayne of , who had a new Seat Leon Hatchback (2013 - 2016) on 22/12/2016
Overall: 8 / 10
Nissan Qashqai (2014-17)
Hannah
23/12/2016
23/12/2016
8 / 10
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Hannah of PENARTH, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 23/12/2016
Overall: 8 / 10
Cleanliness Comments
Car was dirty outside but weather was bad so not really his fault.
Improvements
Could have taken car to be washed as it was filthy but aside from that we have no complaints!!
Volvo XC60 Estate (2013-17)
Dj
22/12/2016
22/12/2016
10 / 10
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Dj of Rugby, who had a new Volvo XC60 Diesel Estate (2013 - 2017) on 22/12/2016
Overall: 10 / 10
Dealer Service Comments
No way of knowing
Missing Comments
What's the warranty book?
Improvements
Nothing
Nissan Pulsar (2014-18)
Paul
21/12/2016
21/12/2016
10 / 10
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Paul of Eastbourne, who had a new Nissan Pulsar Diesel Hatchback (2014 - 2018) on 21/12/2016
Overall: 10 / 10
Delivery Person Comments
Very professional and friendly
Delivery Punctuality Comments
Car turned up on time and I was phoned when she was 30 mind away
Overall Punctuality Comments
Car turned up on time and I was phoned when she was 30 mind away
Cleanliness Comments
Very clean, the lady had stopped to jet wash the car before delivering it because she had brought it 300 miles
Overall Comments
Car was delivered on time, the lady phoned when she was half an hour away and she had stopped to jet wash the car after the long drive.
Vauxhall Astra
Rob
21/12/2016
21/12/2016
8 / 10
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Rob of Daventry, who had a new Vauxhall Astra Diesel Hatchback (2015 on) on 21/12/2016
Overall: 8 / 10
Delivery Punctuality Comments
Kept me informed of ETA
Overall Punctuality Comments
Kept me informed of ETA
Cleanliness Comments
Was dirty from the drive to us, but clean inside
Audi TT Coupe (2014 on) (2014-18)
Helen
21/12/2016
21/12/2016
10 / 10
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Helen of Old Windsor, who had a new Audi TT Coupe (2014 - 2018) on 21/12/2016
Overall: 10 / 10
Delivery Person Comments
Polite.
Damage Comments
None that I could notice but didn't have glasses on.
Dealer Service Comments
No nothing about them except for their remark above. Drivet was professional however and impressive
Overall Comments
Very professional
Delivery Communication Comments
This comment is with reference to Ling and not car dealer. Only communication from car dealer was through ling Ltd when I was told if I wanted less miles on my new car, on deliver, I should fetch myself....
Missing Comments
No one shared a warranty book. The completed delivery form was meant to be emailed to me by their office but haven't yet received.
Improvements
A checklist for the driver and myself to go through and sign together which would mean both good missed., I didn't know to ask for the warranty; however I assume it is under warranty.
Skoda Superb Estate (2015-19)
Marshall
20/12/2016
20/12/2016
8 / 10
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Marshall of Sutton On Sea, Lincolnshire, who had a new Skoda Superb Diesel Estate (2015 - 2019) on 20/12/2016
Overall: 8 / 10
Delivery Person Comments
A pleasant person, no problems at all.
Delivery Punctuality Comments
He phoned ahead to give me delivery time, he was going to get car washed as it was a bit dirty from weather, I told him not bother as we live in a fairly rural area so that was my decision not his unwillingness!
Overall Punctuality Comments
He phoned ahead to give me delivery time, he was going to get car washed as it was a bit dirty from weather, I told him not bother as we live in a fairly rural area so that was my decision not his unwillingness!
Cleanliness Comments
Inside was spotless, it was a little dirty because weather has been not good, but lets be realistic it can get dirty going down the road so I was happy with how it was delivered and the driver did offer to wash it but I said it was no issue which it wasn't!
Dealer Service Comments
Didn't really have any communications as Lings sorted that out!
Overall Comments
The basics were explained, I dont expect them to be an expert in the car detail and thats how costs are kept down? I had no problem picking up detail form manual etc.
Delivery Communication Comments
Ling as always your communications and your team are 100%!! no problems with the process at all!!!
Skoda Yeti Estate (2013-16)
Derick
20/12/2016
20/12/2016
8 / 10
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Derick of Congerstone, Nuneaton, who had a new Skoda Yeti Estate (2013 - 2016) on 20/12/2016
Overall: 8 / 10
Improvements
Nothing
Volkswagen Golf (2013-17)
Jonathan
20/12/2016
20/12/2016
8 / 10
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Jonathan of Wigan, who had a new VW Golf Hatchback (2013 - 2017) on 20/12/2016
Overall: 8 / 10
Delivery Person Comments
Very pleasant older chap, rang me with an ETA too.
Cleanliness Comments
Spotless inside and out.
Improvements
Nothing - car was delivered on the date specified and I got a call in advance of delivery. 10 out of 10!
Kia Sportage Estate (2016-18)
Beccy
22/11/2016
22/11/2016
8 / 10
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Beccy of Barmby On The Marsh, who had a new Kia Sportage Diesel Estate (2016 - 2018) on 22/11/2016
Overall: 8 / 10
Nissan Qashqai (2014-17)
James
15/12/2016
15/12/2016
8 / 10
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James of Caldicot, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 15/12/2016
Overall: 8 / 10
Missing Comments
i haven't received or found any information regarding the road side assistance offered by the manufacturer.
Improvements
the deliverer was short on time and was late. he was very apologetic and kept me informed on the day but it meant that there was limited time to show me anything on the car and as it was getting quite dark it was difficult to check the car over properly. i was fine with all the above, and the guy was very nice and helpful but this would of been improved if they had delivered when they originally stated.
Nissan Qashqai (2014-17)
Jon
07/12/2016
07/12/2016
8 / 10
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Jon of Bristol, who had a new Nissan Qashqai Hatchback (2014 - 2017) on 07/12/2016
Overall: 8 / 10
Cleanliness Comments
The outside was dirty but he had just driven it from the West Midlands - he offered to get it cleaned and bring it back but I said no. No complaint . he offered to rectify
Improvements
Nothing
Volvo XC60 Estate (2013-17)
14/12/2016
14/12/2016
8 / 10
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of , who had a new Volvo XC60 Diesel Estate (2013 - 2017) on 14/12/2016
Overall: 8 / 10
Delivery Person Comments
He could have smiled a bit.
Delivery Punctuality Comments
As promised 1pm on the dot
Overall Punctuality Comments
As promised 1pm on the dot
Cleanliness Comments
Very clean
Damage Comments
None at all
Missing Comments
Thought the car would come with heated seats and a speed limit button as standard - was a bit disappointing.
Improvements
The number plate reads 'Volvo Leasing' - is this standard procedure?
Kia Sportage Estate (2016-18)
Richard
14/12/2016
14/12/2016
8 / 10
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Richard of Galashiels , who had a new Kia Sportage Diesel Estate (2016 - 2018) on 14/12/2016
Overall: 8 / 10
Improvements
No issues
Mercedes CLA Class Coupe
Vanessa
14/12/2016
14/12/2016
10 / 10
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Vanessa of Beverley, who had a new Mercedes CLA Class Diesel Coupe (2016 on) on 14/12/2016
Overall: 10 / 10
Delivery Person Comments
Very pleasant delivery driver.
Cleanliness Comments
The driver had jet washed it prior to delivery.
Overall Comments
The driver contacted me and kept me informed regarding expected time of arrival.
Improvements
I'm happy with the service I received.
Nissan Note (2013-17)
Etta
14/12/2016
14/12/2016
10 / 10
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Etta of Coatbridge, who had a new Nissan Note Hatchback (2013 - 2017) on 14/12/2016
Overall: 10 / 10
Delivery Person Comments
I would have let him in my house.
Cleanliness Comments
Spotless.
Overall Comments
I was informed frequently of any delay to my delivery due to road/traffic restrictions.
Improvements
Not a lot. Delivery was accurate on the date stated. Early morning delivery meant I didn't have to hang about the house all day long waiting. I was also kept up to date with the delivery drivers progress.
Nissan Juke Pre-current (2014-20)
Rhian
13/12/2016
13/12/2016
8 / 10
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Rhian of High Peak, who had a new Nissan Juke Hatchback (2014 - 2020) on 13/12/2016
Overall: 8 / 10
Improvements
1hr timeslot?
Nissan Juke Pre-current (2014-20)
Rhian
13/12/2016
13/12/2016
10 / 10
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Rhian of High Peak, who had a new Nissan Juke Hatchback (2014 - 2020) on 13/12/2016
Overall: 10 / 10
Delivery Person Comments
what alovely chap, invited him in for a tea as it was raining
Overall Comments
fast, easy, painless
Volkswagen Golf (2013-17)
Em
12/12/2016
12/12/2016
10 / 10
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Em of Telford, who had a new VW Golf Hatchback (2013 - 2017) on 12/12/2016
Overall: 10 / 10
Volkswagen Polo (2014-17)
Karen
12/12/2016
12/12/2016
10 / 10
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Karen of Glasgow, who had a new VW Polo Hatchback (2014 - 2017) on 12/12/2016
Overall: 10 / 10
Damage Comments
Not damaged as such, but had a misted front light, otherwise A-ok
Improvements
All good, very pleased!
Skoda Yeti Estate (2013-16)
12/12/2016
12/12/2016
8 / 10
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of , who had a new Skoda Yeti Estate (2013 - 2016) on 12/12/2016
Overall: 8 / 10
Improvements
It would be helpful if the delivery person could run through the controls. Other than that, it all went very smoothly. Many thanks.
Volkswagen Scirocco Coupe (2014-17)
Ast
05/12/2016
05/12/2016
10 / 10
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Ast of Tywyn, who had a new VW Scirocco Diesel Coupe (2014 - 2017) on 05/12/2016
Overall: 10 / 10
Nissan Qashqai (2014-17)
Neil
09/12/2016
09/12/2016
8 / 10
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Neil of Leighton Buzzard, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 09/12/2016
Overall: 8 / 10
Kia Sportage Estate (2016-18)
Mark
09/12/2016
09/12/2016
6 / 10
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Mark of NORWICH, who had a new Kia Sportage Diesel Estate (2016 - 2018) on 09/12/2016
Overall: 6 / 10
Delivery Person Comments
Very pleasant
Delivery Punctuality Comments
Turned up early. Although some might say 7am is too early.
Overall Punctuality Comments
Turned up early. Although some might say 7am is too early.
Cleanliness Comments
Inside was fine. Outside was obviously minging due to being driven 200 miles in December for delivery. A bit disappointing really.
Damage Comments
Wasn't given an opportunity to really inspect it.
Dealer Service Comments
Would be nice to have it on a truck so it was clean. Took the shine off of it a bit (pun intended).
Overall Comments
No real issues
Improvements
As above
Nissan Qashqai (2014-17)
Gwyn
08/12/2016
08/12/2016
10 / 10
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Gwyn of LLANFAIRFECHAN, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 08/12/2016
Overall: 10 / 10
Delivery Punctuality Comments
Yes - he phoned me the day before to give me an estimated delivery time, and text me on the day to update me with 30minutes to go, and arrived when he said.
Overall Punctuality Comments
Yes - he phoned me the day before to give me an estimated delivery time, and text me on the day to update me with 30minutes to go, and arrived when he said.
Improvements
Everything was perfect - no problems at all.
Seat Leon (2013-16)
Mark
09/12/2016
09/12/2016
10 / 10
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Mark of Daventry, who had a new Seat Leon Diesel Hatchback (2013 - 2016) on 09/12/2016
Overall: 10 / 10
Delivery Person Comments
Nice helpful delivery person. Offerred to show me controls, etc.
Cleanliness Comments
Arrived on a lorry rather than driven so it was nicde and clean.
Kia Sportage Estate (2016-18)
Sharon
08/12/2016
08/12/2016
6 / 10
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Sharon of Forfar, who had a new Kia Sportage Estate (2016 - 2018) on 08/12/2016
Overall: 6 / 10
Delivery Person Comments
Friendly enough. Gave me a quick run down of car.
Delivery Punctuality Comments
Delivered in the morning so no hanging around all day waiting.
Overall Punctuality Comments
Delivered in the morning so no hanging around all day waiting.
Cleanliness Comments
Outside was filthy and driver had eaten some pastry item as flakes on both drivers seat and passenger seat and over gear box. He apologise but I'm still not impressed.
Damage Comments
I couldn't assess properly as car was too dirty.
Overall Comments
Was delivered earlier than I thought it might be.
Delivery Communication Comments
Very good from you Ling. The driver did not phone me before he delivered the car.
Improvements
Clean the car before it is delivered and make sure the drivers do not eat in the car and leave a mess!
Kia Sportage Estate (2016-18)
Darren
08/12/2016
08/12/2016
8 / 10
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Darren of Paignton, who had a new Kia Sportage Diesel Estate (2016 - 2018) on 08/12/2016
Overall: 8 / 10
Cleanliness Comments
it was raining and he did drive it from Yorkshire but he did jet wash this before coming to me
Missing Comments
mats
Improvements
preference would have been not driven but understand why - cheaper/faster
Kia Sportage Estate (2016-18)
Katie
28/11/2016
28/11/2016
8 / 10
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Katie of London, who had a new Kia Sportage Estate (2016 - 2018) on 28/11/2016
Overall: 8 / 10
Overall Comments
The process was fine but it was hard to have a very vague date and then suddenly get a date 4 weeks before that time- tricky to organise wit our existing car
Seat Leon (2013-16)
Neil
07/12/2016
07/12/2016
8 / 10
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Neil of Maidstone, Kent, who had a new Seat Leon Diesel Hatchback (2013 - 2016) on 07/12/2016
Overall: 8 / 10
Delivery Person Comments
The delivery chappie was a decent smiley freindly guy but obviously needed to rush off for next job, but timely friendly and delivered car very early
Delivery Punctuality Comments
0900 on the dot , he had driven a long way so left very early to get from middle England to Kent for 0900
Overall Punctuality Comments
0900 on the dot , he had driven a long way so left very early to get from middle England to Kent for 0900
Cleanliness Comments
Only average as inside clean and new car smelling fresh but car driven 250+ miles in delivery during rain and fog on salted roads so outside was as dirty as a £5 hooker
Damage Comments
Save for dirt a box fresh car arrived
Dealer Service Comments
No contact with dealer whatsoever not even call to firm up delivery, no vehicle hand over given no delivery doc, needed to use my own common sense although cars are pretty straight forward to work out , dealer fitted incorrect VRM but new plates sent , not the worst dealer just pretty typical of and volume metal shifter , I guess the finance company are the dealers customer not me, I'm the finance companies customer. But to balance this my initial quoted price was reduced both in initial payment snd monthly cost by around 8% upon order as dealer offered a better deal so that is a positive
Overall Comments
I ordered a car and within 3 weeks one was delivered so overall pleased but some irritations with supplying dealer took some sparkle off hence good not very good
Delivery Communication Comments
The service from LingCars was outstanding from initial enquiry to vehicle arrival, I was not put off by the quirky web site , I knew that this is a deliberate and clever USP. I quickly found LingCars to be the best overall cost for a 3+term deal (many so called competitors offered what looked similar monthly cost but with 9+term prices and various additional fees) every stage was clear and concise and at every stage I was reminded to check and confirm all details. Everything including ID checks done online only legal docs dealt with by post. Every question (I asked many !!) Was answered quickly, concisely and accurately within minutes during office hours. I was offered a delivery date within a couple of working days of vehicle arrival to dealer, accepted this and confirmed in minutes. Never had any contact with the supplier (StoneAcre) dealt only with the Ling Team
Missing Comments
The car arrived with what transpired to be incorrect VRM on the number plates, the resulting confusion caused a bit of headache changing insurance etc twice, dealer should of spotted this prehaps maybe I should've too, but Adrian @ Ling liased with the dealer and the correct number plates were sent and arrived next day , so resolved as quickly as could be in circumstances
Improvements
A very dirty car makes visual inspection a fruitless task , should handover car at least giving a brief overview particularly as not all customers will be confident with different makes models etc
Seat Leon (2013-16)
Trevor
07/12/2016
07/12/2016
8 / 10
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Trevor of Worthing, who had a new Seat Leon Diesel Hatchback (2013 - 2016) on 07/12/2016
Overall: 8 / 10
Missing Comments
I thought the dynamic technology came with full link included
Skoda Superb Estate (2015-19)
Terry
07/12/2016
07/12/2016
8 / 10
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Terry of Abingdon, who had a new Skoda Superb Diesel Estate (2015 - 2019) on 07/12/2016
Overall: 8 / 10
Damage Comments
small scratch
Seat Ibiza (2012-17)
Paul
06/12/2016
06/12/2016
8 / 10
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Paul of Peterhead, who had a new Seat Ibiza Hatchback (2012 - 2017) on 06/12/2016
Overall: 8 / 10
Damage Comments
Small chip on wing mirror
Audi A4 Saloon (2015 on) (2015-18)
Mark
05/12/2016
05/12/2016
10 / 10
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Mark of Daventry, who had a new Audi A4 Saloon (2015 - 2018) on 05/12/2016
Overall: 10 / 10
Delivery Person Comments
Very professional and pleasant driver. Took me around the car and showed me main controls.
Delivery Punctuality Comments
Received phone call to advise estimated delivery time. Arrived on time.
Overall Punctuality Comments
Received phone call to advise estimated delivery time. Arrived on time.
Cleanliness Comments
Car had been driven 60 miles so outside was a bit dirty. Driver offered to take it to get cleaned but no nearby car wash so I said don't worry about it.
Overall Comments
Very happy.
Volkswagen Tiguan Estate
Jpthedancer
02/12/2016
02/12/2016
10 / 10
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Jpthedancer of Wirral, who had a new VW Tiguan Diesel Estate (2016 on) on 02/12/2016
Overall: 10 / 10
Delivery Person Comments
He was very pleasant
Delivery Punctuality Comments
He rang me when he was on his way and was on time.
Overall Punctuality Comments
He rang me when he was on his way and was on time.
Cleanliness Comments
As expected with a brand new car
Overall Comments
Nice to see it arrive on a car transporter
Toyota Auris (2015-19)
Adrian
02/12/2016
02/12/2016
10 / 10
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Adrian of Essex, who had a new Toyota Auris Hatchback (2015 - 2019) on 02/12/2016
Overall: 10 / 10
Volvo S60 Saloon (2013-18)
Levent
02/12/2016
02/12/2016
10 / 10
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Levent of Sandbach, who had a new Volvo S60 Diesel Saloon (2013 - 2018) on 02/12/2016
Overall: 10 / 10
Nissan Juke
Steven
01/12/2016
01/12/2016
8 / 10
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Steven of BALFRON, who had a new Nissan Juke Diesel Hatchback (2014 on) on 01/12/2016
Overall: 8 / 10
Delivery Person Comments
Good, pleasant, and offered a bit of instruction about the vehicle.
Delivery Punctuality Comments
Good. They came quite early in the day - so was not waiting around.
Overall Punctuality Comments
Good. They came quite early in the day - so was not waiting around.
Cleanliness Comments
They took the trouble to wash the car to remove road salt dirt just before delivery.
Damage Comments
None found upon inspection externally.
Dealer Service Comments
As long as the car keeps running I will be happy with the dealer. All good so far.
Overall Comments
Received a call by telephone beforehand - all good.
Delivery Communication Comments
I was informed at all times about the status.
Missing Comments
The delivery was signed for electronically. There was no delivery paperwork.
Improvements
The ultimate delivery would state a timeframe between a few hours - or morning/afternoon.
Audi TT Coupe (2014 on) (2014-18)
Andy
01/12/2016
01/12/2016
8 / 10
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Andy of Dewsbury, who had a new Audi TT Coupe (2014 - 2018) on 01/12/2016
Overall: 8 / 10
Delivery Person Comments
Very nice guy who went through everything about the car
Delivery Punctuality Comments
Rang me an hour before arriving at 11:30. Was given 11 till e delivery time so was pleased
Overall Punctuality Comments
Rang me an hour before arriving at 11:30. Was given 11 till e delivery time so was pleased
Cleanliness Comments
Spotless inside and he had it washed locally after driving it up.
Nissan Note (2013-17)
Nick
25/11/2016
25/11/2016
10 / 10
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Nick of Whitley Bay, who had a new Nissan Note Hatchback (2013 - 2017) on 25/11/2016
Overall: 10 / 10
Delivery Person Comments
Friendly and helpful
Cleanliness Comments
She had taken it to a hand car wash just before so it was not dirty from being driven over to me
Volkswagen Passat Estate (2015-19)
Ed
10/11/2016
10/11/2016
10 / 10
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Ed of Eastleigh, who had a new VW Passat Diesel Estate (2015 - 2019) on 10/11/2016
Overall: 10 / 10
Delivery Person Comments
my wife took delivery of the car and she made no comment either way, so he must have been fine!
Improvements
All fine, thanks
Audi Q5 Estate (2012-16)
Simon
30/11/2016
30/11/2016
6 / 10
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Simon of Tamworth/Staffordshire, who had a new Audi Q5 Diesel Estate (2012 - 2016) on 30/11/2016
Overall: 6 / 10
Delivery Person Comments
I get the impression that he smoked cigars as I could smell them on him. Not 100% sure, but there is an odour in the car, like it has been smoked in. I can smell a distinct smell of cigars after 1 hours drive today. Not new car smell, that is different. Hopefully the smell should go away soon.
Delivery Punctuality Comments
Yes called 30 mins prior to delivery.
Overall Punctuality Comments
Yes called 30 mins prior to delivery.
Cleanliness Comments
Car was not clean and looks like it has been driven 183 miles.
Damage Comments
Not sure yet, as car is dirty. I will feedback Friday afternoon once I give the car a good clean inside & out.
Dealer Service Comments
Both Ling and the Audi tracker were accurate. Tracker said to arrange collection. Dealer told Ling car had not arrived.
Overall Comments
As per the details in my messages
Missing Comments
Not noticed yet. Only spent 1 hour driving in the dark.
Improvements
Nothing
Ford Focus (2014-18)
Kate
25/11/2016
25/11/2016
8 / 10
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Kate of Glasgow, who had a new Ford Focus Hatchback (2014 - 2018) on 25/11/2016
Overall: 8 / 10
Cleanliness Comments
The car was clean on the inside, but they delivery guy had driven it quite far on a cold day (gritted roads) so needed a clean when it got here.
Delivery Communication Comments
Had an estimated delivery time through lings, then the delivery driver called the day before to confirm a time, and offered to call just before he arrived.
Citroen Grand C4 Picasso (2016-18)
Sam
25/11/2016
25/11/2016
8 / 10
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Sam of Newcastle Upon Tyne, who had a new Citroen Grand C4 Picasso Diesel Estate (2016 - 2018) on 25/11/2016
Overall: 8 / 10
Volkswagen Polo (2014-17)
Laura
29/11/2016
29/11/2016
10 / 10
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Laura of Bury, who had a new VW Polo Hatchback (2014 - 2017) on 29/11/2016
Overall: 10 / 10
Kia Sportage Estate (2016-18)
Kitty
25/11/2016
25/11/2016
8 / 10
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Kitty of , who had a new Kia Sportage Diesel Estate (2016 - 2018) on 25/11/2016
Overall: 8 / 10
Dealer Service Comments
Wait time too long :(
Overall Comments
Delivered on time and early as requested
Delivery Communication Comments
Text with an eta
Improvements
Excellent and very happy customer
Skoda Fabia (2015-18)
Gil
17/11/2016
17/11/2016
6 / 10
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Gil of Newcastle Upon Tyne, who had a new Skoda Fabia Hatchback (2015 - 2018) on 17/11/2016
Overall: 6 / 10
Delivery Person Comments
Nice enough chap.
Delivery Punctuality Comments
On time. No issues.
Overall Punctuality Comments
On time. No issues.
Cleanliness Comments
The outside was rather dirty after a 230 mile trip to Newcastle. A wash would have been nice.
Damage Comments
No noticeable damage to outer. I have noticed there is a squeak when breaking.
Overall Comments
Felt rushed into signing. So much so that I wasn't shown inside the car.
Improvements
A little more time inspecting the car before signing would have been nice. Including a tutorial as to where things are situated to the interior etc.
Volkswagen Golf (2013-17)
Natasha
21/11/2016
21/11/2016
8 / 10
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Natasha of Leeds, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 21/11/2016
Overall: 8 / 10
Overall Comments
All in all good, however arrived slightly later than expected.
Improvements
Dealer/delivery man could have communicated earlier in the day that he would be later than the estimated time slot.
Ford Focus (2014-18)
Shane
29/11/2016
29/11/2016
8 / 10
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Shane of Exeter, who had a new Ford Focus Hatchback (2014 - 2018) on 29/11/2016
Overall: 8 / 10
Skoda Superb Estate (2015-19)
Jeff
23/11/2016
23/11/2016
? / 10
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Vauxhall Astra
Diane
28/11/2016
28/11/2016
8 / 10
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Diane of Tadley, who had a new Vauxhall Astra Diesel Hatchback (2015 on) on 28/11/2016
Overall: 8 / 10
Delivery Person Comments
Friendly polite & suitably chatty
Delivery Punctuality Comments
Gave time of 10.30-11 & called to up update due to traffic issues
Overall Punctuality Comments
Gave time of 10.30-11 & called to up update due to traffic issues
Cleanliness Comments
Car had signs of watermarks from overnight but other than that very clean inside and out
Dealer Service Comments
Not really much interaction with he dealer; had to chase for finance documents to be sent. Nice touch of freebies in the car at delivery.
Overall Comments
Driver kept me informed on his progress & once with me took the time to run through operations, where tool kit was etc.
Improvements
Nothing; all went well & driver happy to talk through dashboard functions, gas pump etc.
Nissan Pulsar (2014-18)
Lillian
28/11/2016
28/11/2016
10 / 10
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Lillian of Newtownards, who had a new Nissan Pulsar Diesel Hatchback (2014 - 2018) on 28/11/2016
Overall: 10 / 10
Delivery Person Comments
The driver was a very pleasant man and explained the workings of the car in detail.
Overall Comments
The car arrived clean and tidy, the driver had stopped 5 miles away and washed it.
Nissan X-Trail Station Wagon (2014-18)
Emma
22/11/2016
22/11/2016
8 / 10
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Emma of Harpenden, who had a new Nissan X-Trail Diesel Station Wagon (2014 - 2018) on 22/11/2016
Overall: 8 / 10
Overall Comments
They needed a little help finding a car wash - wasn't a problem and I was happy the car was being cleaned before delivery!
Nissan Qashqai (2014-17)
Christie
25/11/2016
25/11/2016
10 / 10
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Christie of Newcastle Upon Tyne, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 25/11/2016
Overall: 10 / 10
Cleanliness Comments
Put it through a local car wash just before delivery very impressed
Citroen C1
Sara
22/11/2016
22/11/2016
8 / 10
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Sara of Sunderland, who had a new Citroen C1 Hatchback Special Edition (2014 - 2021) on 22/11/2016
Overall: 8 / 10
Missing Comments
Delivery driver could not explain where the bonnet prop arm secured to. He suggested contacting Citroen to find out where it secures. (So basically if I open the bonnet, I do not know where to attach the prop which keeps the bonnet open. I am therefore not sure if this part is missing or just difficult to find)
Improvements
Apart from not being able to prop the bonnet open, delivery was spot on. Thank you.
Nissan Juke
Grant
25/11/2016
25/11/2016
8 / 10
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Grant of Iver Heath, who had a new Nissan Juke Diesel Hatchback (2014 on) on 25/11/2016
Overall: 8 / 10
Dealer Service Comments
Took a long time from delivery to dealer.
10th to 24th.
Missing Comments
Floor mats would have been a nice touch.
Improvements
Speed up dealer time.
Honda Civic (2015-18)
Andyt
17/11/2016
17/11/2016
8 / 10
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Andyt of Folkestone, who had a new Honda Civic Diesel Hatchback (2015 - 2018) on 17/11/2016
Overall: 8 / 10
Cleanliness Comments
Not cleaned on outside, dlelivery driver said he did not have time to do it.
Audi A4 Saloon (2015 on) (2015-18)
Phil
25/11/2016
25/11/2016
10 / 10
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Phil of Liverpool, who had a new Audi A4 Saloon (2015 - 2018) on 25/11/2016
Overall: 10 / 10
Delivery Person Comments
He was courteous and professional and allowed me all the time I needed.
Overall Comments
I was notified in advance by the driver of his arrival time which is good
Delivery Communication Comments
Ling her staff have been first class throughout. I would certainky use them again.
Missing Comments
I had to photograph the delivery form as there was no hard copy for me...odd.
Improvements
If it were at all possible to give a two hour delivery window the day before that would be perfect.
Audi A4 Estate (2015 on) (2015-18)
Tara
24/11/2016
24/11/2016
8 / 10
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Tara of Bordon, who had a new Audi A4 Avant (2015 - 2018) on 24/11/2016
Overall: 8 / 10
Overall Comments
Once actually delivered no problems, but frustrating to lose a days work to wait for first delivery date only for car to need to go back to dealer for repair!
Mercedes C Class Estate (2015-18)
Trev
23/11/2016
23/11/2016
8 / 10
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Trev of STOCKSFIELD, who had a new Mercedes C Class AMG Estate (2015 - 2018) on 23/11/2016
Overall: 8 / 10
Improvements
Absolutely fantastic throughout Trev
Hyundai Tucson Estate (2015-18)
Terry
23/11/2016
23/11/2016
10 / 10
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Terry of Southend On Sea Essex, who had a new Hyundai Tucson Diesel Estate (2015 - 2018) on 23/11/2016
Overall: 10 / 10
Delivery Person Comments
He was very good wasn't in any rush to get going till he knew I was happy
Dealer Service Comments
Did deal or speak with them only with you guys at lings and I'm very happy with your services
Missing Comments
E
Audi A6 Estate (2014 on) (2014-18)
Kate
17/11/2016
17/11/2016
10 / 10
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Kate of Reading, who had a new Audi A6 Diesel Avant (2014 - 2018) on 17/11/2016
Overall: 10 / 10
Nissan Qashqai (2014-17)
Tim
21/11/2016
21/11/2016
8 / 10
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Tim of London, who had a new Nissan Qashqai Hatchback (2014 - 2017) on 21/11/2016
Overall: 8 / 10
Delivery Person Comments
Nice chap, well presented, pilots and efficient
Cleanliness Comments
It has some raindrops on it. Difficult to avoid those though :)
Dealer Service Comments
hard to say minimal contact and all seems efficient.
Overall Comments
an early call to say en route and expectation of time. Another call to say stuck in traffic with revised time. Then arrived spot on eta.
Delivery Communication Comments
Excellent communication
Missing Comments
there's no spare wheel and no floor mats. i was told this is standard though.
Suzuki Vitara Estate (2015-18)
21/11/2016
21/11/2016
8 / 10
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of , who had a new Suzuki Vitara Diesel Estate (2015 - 2018) on 21/11/2016
Overall: 8 / 10
Delivery Punctuality Comments
It was but just the time due to no fault of the delivery person as the weather conditions was bad and it was rush hour traffic
Overall Punctuality Comments
It was but just the time due to no fault of the delivery person as the weather conditions was bad and it was rush hour traffic
Overall Comments
The car was delivered in the dark and raining so was unable to check the car properly till the morning. But the guy was very kind and helpful and documented this
Delivery Communication Comments
Very good communication between me and yourself and you were very helpful
Citroen C4 Cactus (2014-17)
Kelly
21/11/2016
21/11/2016
8 / 10
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Kelly of Leatherhead, who had a new Citroen C4 Cactus Hatchback (2014 - 2017) on 21/11/2016
Overall: 8 / 10
Improvements
Could have had an idea if AM or PM.
Nissan Note (2013-17)
Simon
21/11/2016
21/11/2016
8 / 10
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Simon of Hemel Hempstead, who had a new Nissan Note Hatchback (2013 - 2017) on 21/11/2016
Overall: 8 / 10
Cleanliness Comments
Driven down in rain so was always going to be a bit dirty on the outside. Would have been nice if they'd put some mat/paper in the footwell though
Dealer Service Comments
Tried to supply wrong colour, fortunately your staff (Guy) were able to sort it out. Didn't have any other interactions
Improvements
Nowt
Ford Focus (2014-18)
Jonny
10/11/2016
10/11/2016
8 / 10
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Jonny of Wallsend, who had a new Ford Focus Hatchback (2014 - 2018) on 10/11/2016
Overall: 8 / 10
Audi A6 Estate (2014 on) (2014-18)
Philip
17/11/2016
17/11/2016
8 / 10
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Philip of Nottingham, who had a new Audi A6 Diesel Avant (2014 - 2018) on 17/11/2016
Overall: 8 / 10
Cleanliness Comments
It was delivered wet on a dry day but he explained he had used the jet wash at the local garage to take off the road grime.
Overall Comments
delivered at 8am rang the night before to let me pick a time
Missing Comments
There was no information regarding the leasing company or breakdown cover. Also the person who delivered it was not sure if there should have been a bottle of Adblue supplied.
Improvements
N/A
Volkswagen Polo (2014-17)
Davey
17/11/2016
17/11/2016
6 / 10
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Davey of Boston Spa, who had a new VW Polo Hatchback (2014 - 2017) on 17/11/2016
Overall: 6 / 10
Delivery Person Comments
Very nice friendly guy.
Delivery Punctuality Comments
Would have been better had I given the right post code.
Overall Punctuality Comments
Would have been better had I given the right post code.
Cleanliness Comments
poor weather conditions meant the outside of the car was dirty. Would have been easily avoided with a simple cover.
Overall Comments
It was a good service. Would have been better if we'd have been able to exchange contact details before the departure.
Improvements
A call from the dealer before delivery to ensure that all details were correct and to get a better picture of when to expect the cars. Instead of using LING as the middle man for simple information exchanges
Kia Sportage Estate (2016-18)
Becky
16/11/2016
16/11/2016
8 / 10
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Becky of Bradford, who had a new Kia Sportage Diesel Estate (2016 - 2018) on 16/11/2016
Overall: 8 / 10
Delivery Person Comments
Could have possibly been a bit more helpful when I was checking the vehicle. no real hand over, checking I knew how things work.
Overall Comments
Came at time expected.
Improvements
The guy could have just checked I was happy knowing how stuff works, and explained a few things about the car, I cant be bothered reading the whole hand book it is thicker than war and peace!
Citroen Grand C4 Picasso (2016-18)
Tobias
16/11/2016
16/11/2016
8 / 10
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Tobias of SWINDON, who had a new Citroen Grand C4 Picasso Diesel Estate (2016 - 2018) on 16/11/2016
Overall: 8 / 10
Delivery Punctuality Comments
would have liked a bit more notice - had a call an hour before it arrived - would have prefferred a morning call with ETA
Overall Punctuality Comments
would have liked a bit more notice - had a call an hour before it arrived - would have prefferred a morning call with ETA
Delivery Communication Comments
would have liked a bit more notice - had a call an hour before it arrived - would have prefferred a morning call with ETA
Improvements
better eta time for day
Audi A4 Estate (2015 on) (2015-18)
16/11/2016
16/11/2016
8 / 10
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of , who had a new Audi A4 Diesel Avant (2015 - 2018) on 16/11/2016
Overall: 8 / 10
Delivery Person Comments
explained everything thouroughly - it was delivered by a division of DHL
Dealer Service Comments
n/a
Overall Comments
Was nice and Early - even though it came from 159 miles away
There were some crumbs on the seat where he had been eating in the car but overall very happy
Delivery Communication Comments
very good with you
Mazda 6 Saloon (2013-18)
Pizza Guy
15/11/2016
15/11/2016
8 / 10
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Pizza Guy of Portadown, who had a new Mazda MAZDA6 Diesel Saloon (2013 - 2018) on 15/11/2016
Overall: 8 / 10
Delivery Person Comments
Arrived at expected time, driver apologised for the dirty state of the car, due to it being driven down from the port. Gave me ample time to examine the car, verified what had been recorded in the notes of the delivery record before asking me to sign.
Delivery Punctuality Comments
Within the 2 hour time slot promised the previous day.
Overall Punctuality Comments
Within the 2 hour time slot promised the previous day.
Cleanliness Comments
Externally very dirty as it had been driven from the port. Internally, rear windows smeared internally and some oily residues on top of engine cover.
Dealer Service Comments
Appreciate car was shipped promptly to satisfy ferry transport times however I would have been happier to receive car a few days later and have it ready to go instead of now having to wait for fixture of the kick plates.
Missing Comments
Door kick plates ordered but not fitted by dealer prior to shipment of car. These are due to me in the post this week but I have yet to be contacted by the dealer to confirm when these can be fitted locally as they are arranging fitting with my local Mazda garage.
Improvements
From Ling's side, all good :) Dealer could have shipped car to required spec and perhaps maybe arranged for a wash before landing it on me? After all the first thing I did was drive it 1 mile up the road and pay five quid for a clean!
Nissan Juke
Dawn
15/11/2016
15/11/2016
10 / 10
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Dawn of Stoke On Trent, who had a new Nissan Juke Diesel Hatchback (2014 on) on 15/11/2016
Overall: 10 / 10
Ford Fiesta (2012-17)
Marc
28/10/2016
28/10/2016
8 / 10
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Marc of Coventry, who had a new Ford Fiesta Hatchback (2012 - 2017) on 28/10/2016
Overall: 8 / 10
Ford Fiesta (2012-17)
Babs
14/11/2016
14/11/2016
8 / 10
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Babs of Billericay, who had a new Ford Fiesta Hatchback (2012 - 2017) on 14/11/2016
Overall: 8 / 10
Delivery Punctuality Comments
Delayed over 1 hour because of traffic conditions
Overall Punctuality Comments
Delayed over 1 hour because of traffic conditions
Cleanliness Comments
Car was ok but bit grubby on outside maybe due to length of journey to get to me
Overall Comments
Worried about amount of fuel in tank on arrival.
Improvements
Car was delivered to me with fuel warning lights flashing and the guage in red so was very apprehensive whether I would make it to nearest garage to refuel. Would have appreciated a little more in the tank on delivery.
Nissan Qashqai (2014-17)
Janice
14/11/2016
14/11/2016
10 / 10
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Janice of Renfrew, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 14/11/2016
Overall: 10 / 10
Nissan Qashqai (2014-17)
Eugene
07/11/2016
07/11/2016
8 / 10
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Eugene of Hatfield, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 07/11/2016
Overall: 8 / 10
Missing Comments
The only thing that wasn't included was a wheel bar, jack or spare wheel. I was advised that a spray was used instead to seal a damaged tire
Volvo V40 (2012-19)
Emma
04/11/2016
04/11/2016
10 / 10
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Emma of Herne Bay, who had a new Volvo V40 Hatchback (2012 - 2019) on 04/11/2016
Overall: 10 / 10
Delivery Person Comments
Lovely polite gentleman delivered the car.
Delivery Punctuality Comments
Called me an hour before arrival as per instructions.
Overall Punctuality Comments
Called me an hour before arrival as per instructions.
Cleanliness Comments
Very clean, spotless.
Overall Comments
Great service, door to door couldn't ask for a better service.
Missing Comments
Not sure, bit what's a warranty book?
Improvements
No nothing but a very good service. thank you.
Volkswagen Tiguan (2020-23) pre-current
Sam
11/11/2016
11/11/2016
8 / 10
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Sam of Haywards Heath, who had a new VW Tiguan Estate (2020 - 2023) on 11/11/2016
Overall: 8 / 10
Skoda Yeti Outdoor Estate (2013-17)
11/11/2016
11/11/2016
8 / 10
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of , who had a new Skoda Yeti Outdoor Diesel Estate (2013 - 2017) on 11/11/2016
Overall: 8 / 10
Delivery Punctuality Comments
Given the distance the delivery had to cover the driver did very well to arrive at half past midnight. Although it was late was happy to accept delivery. I know the problems off being self employed and trying to keep to deadlines.
Overall Punctuality Comments
Given the distance the delivery had to cover the driver did very well to arrive at half past midnight. Although it was late was happy to accept delivery. I know the problems off being self employed and trying to keep to deadlines.
Cleanliness Comments
Having been taken by trailor from Birmingham the cac only required a wash, otherwise it was immaculate
Improvements
An email from the dealer on day before delivery for instructions for local delivery would have helped the delivery driver as his sat nav sent him the shortest rout not the quickest route.
Kia Sportage Estate (2016-18)
07/11/2016
07/11/2016
? / 10
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Jaguar XE Saloon (2015-19)
Matt
10/11/2016
10/11/2016
10 / 10
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Matt of Sevenoaks, who had a new Jaguar XE Diesel Saloon (2015 - 2019) on 10/11/2016
Overall: 10 / 10
Delivery Person Comments
Lovely guy
Kia Sportage Estate (2016-18)
Stan
09/11/2016
09/11/2016
8 / 10
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Stan of Rochdale, who had a new Kia Sportage Diesel Estate (2016 - 2018) on 09/11/2016
Overall: 8 / 10
Delivery Person Comments
Very friendly
Delivery Punctuality Comments
Within 30 minutes of said delivery time
Overall Punctuality Comments
Within 30 minutes of said delivery time
Cleanliness Comments
The car had a thick layer of snow on the roof rest of exterior body was clean .
Interior had had marks where drivers feet had been ( due to the snow )
Dealer Service Comments
Efficient and pleasant phoned when setting off from Bradford to give an approx time of arrival
Delivery Communication Comments
Lings always helpful and accommodating , when talking I always feel I am talking to a friend , top marks and the response is excellent.
Improvements
Could have made the sun shine and been warmer
Renault Kangoo Van
Mick
09/11/2016
09/11/2016
10 / 10
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Mick of Watford, who had a new Renault Kangoo on 09/11/2016
Overall: 10 / 10
Nissan Pulsar (2014-18)
Emma
03/11/2016
03/11/2016
8 / 10
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Emma of Haywards Heath, who had a new Nissan Pulsar Diesel Hatchback (2014 - 2018) on 03/11/2016
Overall: 8 / 10
Delivery Person Comments
Couldn't smell him so that's a plus
Cleanliness Comments
He couldn't find a garage to clean the exterior so there were marks but he did telephone me beforehand to pre-warn and agree with me that I would accept it in that condition. Interior was spotless
Overall Comments
The delivery guy showed me all the features
Delivery Communication Comments
I had two telephone calls with timing estimates
Improvements
Nope, all good.
Ford Fiesta (2012-17)
Vince
08/11/2016
08/11/2016
6 / 10
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Vince of Chester Le Street, who had a new Ford Fiesta Hatchback (2012 - 2017) on 08/11/2016
Overall: 6 / 10
Vauxhall Astra
Wayne
07/11/2016
07/11/2016
6 / 10
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Wayne of Plymouth, who had a new Vauxhall Astra Diesel Hatchback (2015 on) on 07/11/2016
Overall: 6 / 10
Missing Comments
There were no mats in the car, but I am not sure if there were meant to be any
Improvements
Ling - nothing, dealer could have been on time :-)
Audi A7 Sportback (2014-18)
Alex
07/11/2016
07/11/2016
8 / 10
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Alex of Ashford, who had a new Audi A7 Sportback Special Editions (2014 - 2018) on 07/11/2016
Overall: 8 / 10
Cleanliness Comments
There is ng on the drivers door speaker. Don't know what but I'm sure it will rub off.
Kia Sportage Estate (2016-18)
Anne-Marie
08/11/2016
08/11/2016
8 / 10
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Anne-Marie of Derby, who had a new Kia Sportage Estate (2016 - 2018) on 08/11/2016
Overall: 8 / 10
Improvements
All great.
Honda CR-V Estate (2015 on) (2015-18)
Simon
07/11/2016
07/11/2016
10 / 10
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Simon of SHEFFIELD, who had a new Honda CR-V Diesel Estate (2015 - 2018) on 07/11/2016
Overall: 10 / 10
Improvements
Nothing, it all went very well, driver rang an hour before , was happy for me to check the car , reminded me to check for the locking wheel nut and even gave me a lesson on some of the functionality
Kia Sportage Estate (2016-18)
Jim
07/11/2016
07/11/2016
10 / 10
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Jim of Weymouth, who had a new Kia Sportage Diesel Estate (2016 - 2018) on 07/11/2016
Overall: 10 / 10
Delivery Person Comments
Polite and knowledgable delivery driver.
Delivery Punctuality Comments
Arrived 5 minutes early which was great for me.
Overall Punctuality Comments
Arrived 5 minutes early which was great for me.
Cleanliness Comments
Clean and tidy inside and out.
Damage Comments
No damage that I could see.
Overall Comments
The driver called me the day before delivery to confirm his arrival time and he arrived 5 minutes early. He showed me around the car and invited me to inspect it. He ponted out a few switches and asked if I had any questions which he would be happy to answer. No problems at all.
Missing Comments
Nothing missing
Improvements
It was all good for me.
Ford Fiesta (2012-17)
Magnus
04/11/2016
04/11/2016
8 / 10
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Magnus of Aberdeen, who had a new Ford Fiesta Hatchback (2012 - 2017) on 04/11/2016
Overall: 8 / 10
Cleanliness Comments
Interior clean, exterior a bit dirty
Overall Comments
Delivered with almost no fuel (needle didn't even move from zero) - if I lived further from a petrol station it could have been difficult to get there
Kia Sportage Estate (2016-18)
Gary
04/11/2016
04/11/2016
10 / 10
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Gary of Cromer, who had a new Kia Sportage Diesel Estate (2016 - 2018) on 04/11/2016
Overall: 10 / 10
Volkswagen Golf (2013-17)
Jane
02/11/2016
02/11/2016
8 / 10
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Jane of Darlington , who had a new VW Golf Hatchback (2013 - 2017) on 02/11/2016
Overall: 8 / 10
Delivery Punctuality Comments
Car was delivered 2 hours earlier than advised but the dealer called an hour before
Overall Punctuality Comments
Car was delivered 2 hours earlier than advised but the dealer called an hour before
Cleanliness Comments
Mats were in the boot
Ford Fiesta (2012-17)
Helena
02/11/2016
02/11/2016
8 / 10
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Helena of York, who had a new Ford Fiesta Hatchback (2012 - 2017) on 02/11/2016
Overall: 8 / 10
Improvements
I explained to the man delivering, as he called the day before, that we live very rurally and that he should plan his delivery carefully so as to assure he could safely get home. He had got a bus timetable but hadn't appreciated that the village we are in is tiny with no cafe etc to sit in. They really need to forward plan!! If it was raining he'd have been sitting in the rain for an hour.
Renault Clio (2013-16)
Cath
01/11/2016
01/11/2016
10 / 10
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Cath of Pontefract, who had a new Renault Clio Diesel Hatchback (2013 - 2016) on 01/11/2016
Overall: 10 / 10
Delivery Person Comments
Very polite and courteous
Delivery Punctuality Comments
Delivered nice and early which allowed me to get to work only a little late
Overall Punctuality Comments
Delivered nice and early which allowed me to get to work only a little late
Cleanliness Comments
Clean and sparkly inside and out
Dealer Service Comments
Although I didn't have any direct contact with the dealer - the car was obtained by them promptly then kept until my chosen delivery date to coincide with the return of my previous car
Overall Comments
The driver called me at 9a.m to say he'd arrive within the hour - he arrived just after 9.30
Delivery Communication Comments
Excellent - chosen delivery date/time. Regular updates provided via Lingo
Missing Comments
Mats but asked driver and they were in the boot
Improvements
All aspects of delivery completed to an excellent standard - the only thing that would have made it better would be a 2 hour time slot, however I realise this is nitpicking and in no way reflects negatively on any part of the process ????
Mazda MX-5 Convertible
Pax
28/10/2016
28/10/2016
8 / 10
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Pax of Sussex, who had a new Mazda MX-5 Convertible on 28/10/2016
Overall: 8 / 10
Delivery Punctuality Comments
No time given
Overall Punctuality Comments
No time given
Damage Comments
Minor scratch that was noted on delivery note
Overall Comments
A Am or PM notice would have been useful
Improvements
Am or Pm confermation
Volkswagen Golf (2013-17)
David
31/10/2016
31/10/2016
8 / 10
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David of Essex, who had a new VW Golf Hatchback (2013 - 2017) on 31/10/2016
Overall: 8 / 10
Nissan Pulsar (2014-18)
Jo
31/10/2016
31/10/2016
8 / 10
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Jo of Waterlooville, who had a new Nissan Pulsar Diesel Hatchback (2014 - 2018) on 31/10/2016
Overall: 8 / 10
Delivery Punctuality Comments
I was shocked to receive the car at 0630. Yes a message was sent to say they were on their way but of course I was asleep. I wasn't expecting to receive my car in my dressing gown. I wonder what they would class as 'too early
Overall Punctuality Comments
I was shocked to receive the car at 0630. Yes a message was sent to say they were on their way but of course I was asleep. I wasn't expecting to receive my car in my dressing gown. I wonder what they would class as 'too early
Improvements
Warning day before of extremely early delivery
Volkswagen Golf (2013-17)
Kris
24/10/2016
24/10/2016
6 / 10
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Kris of High Wycombe, who had a new VW Golf Hatchback (2013 - 2017) on 24/10/2016
Overall: 6 / 10
Delivery Person Comments
They damaged my car unloading it.
Citroen C1
Ian
26/10/2016
26/10/2016
8 / 10
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Ian of Stockport, who had a new Citroen C1 Hatchback Special Edition (2014 - 2021) on 26/10/2016
Overall: 8 / 10
Delivery Person Comments
Really positive friendly chap, no issues about checking car etc
Delivery Punctuality Comments
Rang ahead an hour before.
Overall Punctuality Comments
Rang ahead an hour before.
Cleanliness Comments
Dust coating on outside (not just from journey) - interior completely clean.
Damage Comments
but working on it
Overall Comments
later in day but that's the deal
Missing Comments
No ashtray/ bin or whatsoever but presume thats now standard (also on Picasso last year) eg have had ash bin that fits into cupholder on previous model picasso
Improvements
earlier notice of probable delivery period (morning afternoon even if on the day.
Nissan Qashqai (2014-17)
Laura
28/10/2016
28/10/2016
8 / 10
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Laura of London, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 28/10/2016
Overall: 8 / 10
Delivery Person Comments
Nice friendly chap, happily showed me around vehicle and answered questions
Delivery Punctuality Comments
Didn't know when they were going to come, but he came early around 9am
Overall Punctuality Comments
Didn't know when they were going to come, but he came early around 9am
Cleanliness Comments
It was clean and tidy but had 74 miles on the clock
Dealer Service Comments
Nothing to compare it with, seemed fine
Delivery Communication Comments
Good updates from Ling
Missing Comments
Wasn't given any physical documentation - just signed off the delivery on his ipad
Improvements
Told me a time that it would arrive, and given me a document prooving I am user of the vehicle so that I can get my parking permit
Seat Ibiza (2012-17)
Ralph
27/10/2016
27/10/2016
6 / 10
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Ralph of Shrivenham, Swindon, who had a new Seat Ibiza Sport Coupe (2012 - 2017) on 27/10/2016
Overall: 6 / 10
Delivery Person Comments
Helpful, but keen to get away.
Delivery Punctuality Comments
PM delivery requested. PM delivery happened. Although it would have been great to get a txt 1hr before arrival.
Overall Punctuality Comments
PM delivery requested. PM delivery happened. Although it would have been great to get a txt 1hr before arrival.
Cleanliness Comments
Interior was clean. Exterior was consistent with a 200 mile delivery journey.
Damage Comments
No damage. But potential paint defence on bumper. Paint could be marked by a finger nail. Delivery chap polished out with T Cut.
Dealer Service Comments
Have marked this as average because Maintenance Programme was not stamped as completed.
Overall Comments
Almost very good. It would have been great to get a txt message 1hr before delivery to aid flexibility. Also Service book not complete.
Delivery Communication Comments
Good communication, but a little frustrating a times due to changes in delivery estimate. That said all came good in the end.
Missing Comments
Service book PDI and a Service Schedule requirement not selected despite LongLife servicing requested of Dealer.
Improvements
Just the txt message 1hr before arrival would have been good. As would a completed PDI record in the maintenance book.
Jeep Renegade (2015-18)
Chris
27/10/2016
27/10/2016
8 / 10
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Chris of Barrow In Furness, who had a new Jeep Renegade Diesel Hatchback (2015 - 2018) on 27/10/2016
Overall: 8 / 10
Volkswagen Golf (2013-17)
Martin
26/10/2016
26/10/2016
10 / 10
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Martin of Peterhead, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 26/10/2016
Overall: 10 / 10
Delivery Person Comments
Low body odour score though as he had none!
Improvements
Absolutely nothing at all
Audi A3 Saloon old (2016-19)
Martin
28/10/2016
28/10/2016
8 / 10
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Martin of Portsmouth, who had a new Audi A3 Saloon (2016 - 2019) on 28/10/2016
Overall: 8 / 10
Delivery Person Comments
No problems
Delivery Punctuality Comments
yes arrived in the timeframe that they had advised me.
Overall Punctuality Comments
yes arrived in the timeframe that they had advised me.
Cleanliness Comments
Transported on an uncovered trailer so not immaculate but perfectly acceptable
Dealer Service Comments
Limited contact with dealer but all seemed ok
Overall Comments
The delivery firm contacted me the night before to confirm details and then 30 minutes before arrival on the day.
Delivery Communication Comments
But your accuracy with dates/times was rubbish!!!!!
Missing Comments
I don't have a warranty book just the handbook
Improvements
Yes give a delivery date and stick to it not tell me its due delivery mid september before I order and then slip it to October afterwards and then slip it again after that. Also don't tell me its due by 1pm on the day of delivery when I had already told you I had spoken to the delivery people direct and it arrived as expected by 9:30.
Nissan Juke Pre-current (2014-20)
Michelle
28/10/2016
28/10/2016
10 / 10
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Michelle of Wimborne, who had a new Nissan Juke Hatchback (2014 - 2020) on 28/10/2016
Overall: 10 / 10
Improvements
Nothing
Citroen C1
John
26/10/2016
26/10/2016
6 / 10
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John of Winchester, who had a new Citroen C1 Hatchback Special Edition (2014 - 2021) on 26/10/2016
Overall: 6 / 10
Delivery Person Comments
Nice guy
Delivery Punctuality Comments
Spot on time. I just didn't know it was being delivered that day until a call 1 hour beforehand
Overall Punctuality Comments
Spot on time. I just didn't know it was being delivered that day until a call 1 hour beforehand
Cleanliness Comments
very clean inside, a little dirty from delivery journey outside
Damage Comments
haven't spotted any
Dealer Service Comments
fast but no contact at all until 1 hour before delivery
Overall Comments
Only received 1 hour notice of delivery. No delivery date had been arranged.
Delivery Communication Comments
see above comments re no delivery date arranged with me
Improvements
arranged a mutually agreeable delivery date
Land Rover RR Evoque (2015 on) (2015-18)
Laure
27/10/2016
27/10/2016
8 / 10
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Laure of London, who had a new Land Rover Range Rover Evoque Diesel Hatchback (2015 - 2018) on 27/10/2016
Overall: 8 / 10
Damage Comments
Well as I explained I just had surgery 2 days before so I was unable to move around very well and my other half was in London for an important meeting, so I could not give the car a good overall check ,but for what I could see it was all good
Dealer Service Comments
Well upon delivery the delivery man did not leave any paperwork with me, not sure if this is standard procedures, because in the past I've always been given paperwork with the car, no service booklet either
Delivery Communication Comments
No communication with the dealer but excellent communication with Lings team
Missing Comments
Don't know because I haven't been able to get to the car.
Improvements
Dave was a nice man but not very communicative
Mercedes E Class Saloon
Robert
26/10/2016
26/10/2016
10 / 10
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Robert of Upminster, who had a new Mercedes E Class Diesel Saloon (2016 on) on 26/10/2016
Overall: 10 / 10
Improvements
None all good
Jeep Renegade (2015-18)
Tracey
27/10/2016
27/10/2016
8 / 10
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Tracey of Newcastle Upon Tyne, who had a new Jeep Renegade Diesel Hatchback (2015 - 2018) on 27/10/2016
Overall: 8 / 10
Delivery Person Comments
I had a few calls to update me on time and the delivery driver was very helpful in pointing out things about the car and how they worked. Very friendly person
Delivery Punctuality Comments
Right on time!
Overall Punctuality Comments
Right on time!
Cleanliness Comments
Just a black mark above the rear passenger side door. I got most of it off.
Damage Comments
Perfectly gleaming
Dealer Service Comments
Very flexible with delivery date no problems.
Overall Comments
Everything went really well with the delivery
Delivery Communication Comments
Everything went so well no problems at all. Just need clarification on breakdown service and serviceing as requested.
Improvements
Can't think of anything all great! very happy customer
Seat Leon Estate (2013-16)
James
25/10/2016
25/10/2016
8 / 10
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James of Southampton, who had a new Seat Leon Sport Tourer (2013 - 2016) on 25/10/2016
Overall: 8 / 10
Delivery Person Comments
Very friendly, had washed the car, and covered everything we needed to ask.
Delivery Punctuality Comments
Helpful to have an email in the morning that it would be a PM delivery.
Overall Punctuality Comments
Helpful to have an email in the morning that it would be a PM delivery.
Kia Sportage Estate (2016-18)
Mandi
21/10/2016
21/10/2016
6 / 10
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Mandi of Surbiton, who had a new Kia Sportage Diesel Estate (2016 - 2018) on 21/10/2016
Overall: 6 / 10
Delivery Person Comments
Very apologetic about scratching the alloys
Delivery Punctuality Comments
Was told car would be delivered between 10am - 12pm (on LingsCars.com) - arrived at 5pm
Overall Punctuality Comments
Was told car would be delivered between 10am - 12pm (on LingsCars.com) - arrived at 5pm
Damage Comments
Scratched alloys!!
Overall Comments
Alloys were scratched!
Ford Focus (2014-18)
25/10/2016
25/10/2016
10 / 10
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of , who had a new Ford Focus Diesel Hatchback (2014 - 2018) on 25/10/2016
Overall: 10 / 10
Improvements
Nothing
Jeep Renegade (2015-18)
David
24/10/2016
24/10/2016
8 / 10
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David of Lewes, who had a new Jeep Renegade Diesel Hatchback (2015 - 2018) on 24/10/2016
Overall: 8 / 10
Delivery Person Comments
Nice guy, friendly and helpful. Bonus he didn't smell!
Overall Comments
The driver called a number of times with ETA's he gave a once over of features and time for me to inspect.
Improvements
Nothing really, it was all very smooth.
Volkswagen Tiguan Estate
Steve
24/10/2016
24/10/2016
8 / 10
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Steve of Lincoln, who had a new VW Tiguan Diesel Estate (2016 on) on 24/10/2016
Overall: 8 / 10
Delivery Punctuality Comments
I was delivered on the day agreed.
Overall Punctuality Comments
I was delivered on the day agreed.
Cleanliness Comments
bit of dirt on a floor mat - Overall very clean, no issues .
Dealer Service Comments
The car is as described. - Not much interaction with them. - Although I have bought several cars from the Listers group in the past and they were generally ok to good. Though I can tell you a horror story about one second hand car.
Overall Comments
Would have been nice to know that the driver was arriving at 08:30 in the morning. Was still getting washed!!!
Delivery Communication Comments
Have to give an average as we did get a delivery time but it was after the car was actually delivered. I would have though on the Friday, when you asked the dealer, it would have been reasonably obvious when the car was going to be due.
Missing Comments
Not sure but with the Golf I had recently there were some audio adaptor cables. With this car there were none?
Improvements
Giving a better time for delivery.
Peugeot 208 (2016-18)
Jaso
21/10/2016
21/10/2016
6 / 10
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Jaso of Wolverhampton, who had a new Peugeot 208 Hatchback Special Editions (2016 - 2018) on 21/10/2016
Overall: 6 / 10
Delivery Person Comments
again just bit rushed
Delivery Punctuality Comments
turned up at 2.30pm
Overall Punctuality Comments
turned up at 2.30pm
Overall Comments
seemed pretty rushed turned up and was out within 5 minutes
Improvements
time for delivery and if the driver went through the details not rushing for signature and to leave
Volvo XC60 Estate (2013-17)
Mike
25/02/2016
25/02/2016
10 / 10
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Mike of NEWPORT, who had a new Volvo XC60 Diesel Estate (2013 - 2017) on 25/02/2016
Overall: 10 / 10
Mercedes GLE Coupe Estate (2015-16)
James
01/03/2016
01/03/2016
8 / 10
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James of Harpenden, who had a new Mercedes GLE Coupe (2015 - 2016) on 01/03/2016
Overall: 8 / 10
Seat Leon (2013-16)
Ryan
03/03/2016
03/03/2016
6 / 10
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Ryan of Liverpool, who had a new Seat Leon Diesel Hatchback (2013 - 2016) on 03/03/2016
Overall: 6 / 10
Delivery Punctuality Comments
Didn't know what time
Overall Punctuality Comments
Didn't know what time
Delivery Communication Comments
Didn't get a call to say what time they just turned up
Improvements
Let me know what time to expect deliver
Audi A4 Saloon (2015 on) (2015-18)
Dave
04/03/2016
04/03/2016
8 / 10
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Dave of Edinburgh, who had a new Audi A4 Saloon (2015 - 2018) on 04/03/2016
Overall: 8 / 10
Cleanliness Comments
Dirty body work
Audi A4 Saloon (2015 on) (2015-18)
Tim
01/03/2016
01/03/2016
8 / 10
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Tim of Portslade, who had a new Audi A4 Saloon (2015 - 2018) on 01/03/2016
Overall: 8 / 10
Ford Transit Custom Crew Bus
04/03/2016
04/03/2016
10 / 10
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of , who had a new Ford Transit Custom 270 L1 Diesel Fwd (2012 - 2017) on 04/03/2016
Overall: 10 / 10
Improvements
Ring a hour or so before delivery.
Ford Focus (2014-18)
William
04/03/2016
04/03/2016
8 / 10
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William of St Agnes, who had a new Ford Focus Diesel Hatchback (2014 - 2018) on 04/03/2016
Overall: 8 / 10
Delivery Person Comments
Nice guy recommend.
Improvements
This was my first lease car I'm very happy was the car and service from the delivery and the service from ling cars was brilliant perfect..
Nissan Pulsar (2014-18)
Colin
01/03/2016
01/03/2016
8 / 10
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Colin of Halling, who had a new Nissan Pulsar Hatchback (2014 - 2018) on 01/03/2016
Overall: 8 / 10
Ford Focus (2014-18)
Lenny
01/03/2016
01/03/2016
4 / 10
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Lenny of Farnborough, who had a new Ford Focus Diesel Hatchback (2014 - 2018) on 01/03/2016
Overall: 4 / 10
Delivery Person Comments
Pleasant chap.
Delivery Punctuality Comments
Arrived early.
Overall Punctuality Comments
Arrived early.
Cleanliness Comments
car had been driven 150 miles from Wolverhampton and had not been washed and was covered in motorway dirt making it look a month old rather than a day!
Damage Comments
None that I could see however the car was very dirty and it was raining.
Dealer Service Comments
car was dirty
Overall Comments
Car was filthy and I received no phone call to say it was arriving.
Delivery Communication Comments
gave my works number to be called on and wasn't called.
Missing Comments
Warranty book unless it's with the handbook?
Improvements
Wash the car!
Kia Sportage Estate (2016-18)
Kelley
01/03/2016
01/03/2016
10 / 10
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Kelley of Leeds, who had a new Kia Sportage Diesel Estate (2016 - 2018) on 01/03/2016
Overall: 10 / 10
Delivery Person Comments
Robert from Kia here in Leeds went above and beyond the call when arranging and then perfectly executing delivery of my new Kia Sportage. He kept me well informed and totally apprised of the status/progress of my delivery. The car was clean inside and out without any visible defects or faults. Then in addition, he took the initiative by installing a full set of genuine Sportage fllor mats in the car as well as providing me with a full tank of gas - excellent!!!!!
Delivery Punctuality Comments
Robert from Kia here in Leeds went above and beyond the call when arranging and then perfectly executing delivery of my new Kia Sportage. He kept me well informed and totally apprised of the status/progress of my delivery. The car was clean inside and out without any visible defects or faults. Then in addition, he took the initiative by installing a full set of genuine Sportage fllor mats in the car as well as providing me with a full tank of gas - excellent!!!!!
Overall Punctuality Comments
Robert from Kia here in Leeds went above and beyond the call when arranging and then perfectly executing delivery of my new Kia Sportage. He kept me well informed and totally apprised of the status/progress of my delivery. The car was clean inside and out without any visible defects or faults. Then in addition, he took the initiative by installing a full set of genuine Sportage fllor mats in the car as well as providing me with a full tank of gas - excellent!!!!!
Cleanliness Comments
Robert from Kia here in Leeds went above and beyond the call when arranging and then perfectly executing delivery of my new Kia Sportage. He kept me well informed and totally apprised of the status/progress of my delivery. The car was clean inside and out without any visible defects or faults. Then in addition, he took the initiative by installing a full set of genuine Sportage fllor mats in the car as well as providing me with a full tank of gas - excellent!!!!!
Damage Comments
Robert from Kia here in Leeds went above and beyond the call when arranging and then perfectly executing delivery of my new Kia Sportage. He kept me well informed and totally apprised of the status/progress of my delivery. The car was clean inside and out without any visible defects or faults. Then in addition, he took the initiative by installing a full set of genuine Sportage fllor mats in the car as well as providing me with a full tank of gas - excellent!!!!!
Dealer Service Comments
Robert from Kia here in Leeds went above and beyond the call when arranging and then perfectly executing delivery of my new Kia Sportage. He kept me well informed and totally apprised of the status/progress of my delivery. The car was clean inside and out without any visible defects or faults. Then in addition, he took the initiative by installing a full set of genuine Sportage fllor mats in the car as well as providing me with a full tank of gas - excellent!!!!!
Overall Comments
Robert from Kia here in Leeds went above and beyond the call when arranging and then perfectly executing delivery of my new Kia Sportage. He kept me well informed and totally apprised of the status/progress of my delivery. The car was clean inside and out without any visible defects or faults. Then in addition, he took the initiative by installing a full set of genuine Sportage fllor mats in the car as well as providing me with a full tank of gas - excellent!!!!!
Delivery Communication Comments
Robert from Kia here in Leeds went above and beyond the call when arranging and then perfectly executing delivery of my new Kia Sportage. He kept me well informed and totally apprised of the status/progress of my delivery. The car was clean inside and out without any visible defects or faults. Then in addition, he took the initiative by installing a full set of genuine Sportage fllor mats in the car as well as providing me with a full tank of gas - excellent!!!!!
Missing Comments
The only comment I'd make here is that the Quick Reference Guide provided was for the previous model Sportage, not the brand new shape - hence many of the console button IDs and layout don't match the guide.
Improvements
Perhaps a litttle more time allowed for some basic usage instructions - the teaching session I got was really brief.
Volkswagen Golf (2013-17)
Chris
01/03/2016
01/03/2016
8 / 10
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Chris of Worcester, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 01/03/2016
Overall: 8 / 10
Overall Comments
Delivery was fine. Would have been nice if it was delivered via low loader, but it's not hugely important.
Nissan X-Trail Station Wagon (2014-18)
Duz
25/02/2016
25/02/2016
8 / 10
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Duz of Huddersfield, who had a new Nissan X-Trail Diesel Station Wagon (2014 - 2018) on 25/02/2016
Overall: 8 / 10
Cleanliness Comments
Not the drivers fault as explained below. Interior was perfect just the mud all over the car after the driver had to drive through a building area near my home.
Improvements
The delivery company should have the authority to override the 200 mile rule for a car clean before delivery. Other than that as smooth as a baby's bum for everything Ling!!!! ????
Nissan Qashqai (2014-17)
Simon
26/02/2016
26/02/2016
10 / 10
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Simon of Oxford, who had a new Nissan Qashqai Hatchback (2014 - 2017) on 26/02/2016
Overall: 10 / 10
Seat Ibiza (2012-17)
Mr Tomlinson
24/02/2016
24/02/2016
8 / 10
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Mr Tomlinson of Hull, who had a new Seat Ibiza Hatchback (2012 - 2017) on 24/02/2016
Overall: 8 / 10
Improvements
Short of a missing a fanfare of trumpets I am very happy
Skoda Octavia Estate (2013-17)
25/02/2016
25/02/2016
8 / 10
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of , who had a new Skoda Octavia Diesel Estate (2013 - 2017) on 25/02/2016
Overall: 8 / 10
Delivery Punctuality Comments
Arrived mid morning.
Overall Punctuality Comments
Arrived mid morning.
Cleanliness Comments
A few muddy marks on the drivers cill.
Overall Comments
Arrived on the day as promised.
Improvements
Was fine.
Nissan X-Trail Station Wagon (2014-18)
Nick
23/02/2016
23/02/2016
8 / 10
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Nick of Tring, who had a new Nissan X-Trail Diesel Station Wagon (2014 - 2018) on 23/02/2016
Overall: 8 / 10
Dealer Service Comments
No floormats included!
Nissan Juke
Phil
29/02/2016
29/02/2016
8 / 10
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Phil of Blyth, who had a new Nissan Juke Diesel Hatchback (2014 on) on 29/02/2016
Overall: 8 / 10
Delivery Person Comments
helpful and friendly - explained basic car functions before leaving
Delivery Punctuality Comments
Driver called the day before to confirm 08:00 delivery next day and arrived as promised ( 07:45)
Overall Punctuality Comments
Driver called the day before to confirm 08:00 delivery next day and arrived as promised ( 07:45)
Cleanliness Comments
clean and well presented
Overall Comments
aside from advising me the wrong day and my taking a day off work
Delivery Communication Comments
No problems with the order process and web based history and chat works well
Missing Comments
What looked like a receipt for delivery note was signed by me, but no copy of the note given to me.
Nissan Qashqai (2014-17)
Stephen
25/02/2016
25/02/2016
10 / 10
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Stephen of Bristol, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 25/02/2016
Overall: 10 / 10
Improvements
nothing
Ford Focus (2014-18)
Steve
24/02/2016
24/02/2016
8 / 10
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Steve of Great Yarmouth, who had a new Ford Focus Diesel Hatchback (2014 - 2018) on 24/02/2016
Overall: 8 / 10
Delivery Person Comments
very helpful odour free man, more than willing to help with any of my questions.
Delivery Punctuality Comments
car was waiting for me when I arrived at 07:30.
Overall Punctuality Comments
car was waiting for me when I arrived at 07:30.
Cleanliness Comments
A bit grubby.....but this was to be expected after 200 odd miles on damp roads.
Damage Comments
Just a few finger prints, what sort of idiot orders a black car?
Dealer Service Comments
Not sure what part the dealer had in the delay, probably none, I'll give them the benefit of the doubt after talking to the delivery chap.
Overall Comments
Once a date was confirmed, it was honoured.
Missing Comments
Nothing missing that should have been supplied with the motor, just 10 gallons of diesel.
Improvements
I don't think you could have done better. Ford UK seem a bunch of wankers....not much anyone can do about that, they're to big for their boots.
Audi A4 Saloon (2015 on) (2015-18)
Adam
22/02/2016
22/02/2016
10 / 10
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Adam of Tunbridge Wells, who had a new Audi A4 Saloon (2015 - 2018) on 22/02/2016
Overall: 10 / 10
Delivery Person Comments
Great
Overall Comments
Great
Citroen C1
Lucy
27/10/2015
27/10/2015
10 / 10
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Lucy of Harrogate, who had a new Citroen C1 Hatchback Special Edition (2014 - 2021) on 27/10/2015
Overall: 10 / 10
Skoda Octavia (2013-17)
Queenie
16/04/2014
16/04/2014
2 / 10
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Queenie of Washington, who had a new Skoda Octavia Diesel Hatchback (2013 - 2017) on 16/04/2014
Overall: 2 / 10
Volkswagen Polo (2014-17)
Jamie
30/10/2015
30/10/2015
8 / 10
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Jamie of Colchester, who had a new VW Polo Hatchback (2014 - 2017) on 30/10/2015
Overall: 8 / 10
Ford Fiesta (2012-17)
Helen
08/04/2015
08/04/2015
8 / 10
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Helen of Preston, who had a new Ford Fiesta Diesel Hatchback (2012 - 2017) on 08/04/2015
Overall: 8 / 10
Audi A6 Estate (2011-14)
Kevin
09/10/2015
09/10/2015
10 / 10
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Kevin of Strathpeffer, who had a new Audi A6 Diesel Avant (2011 - 2014) on 09/10/2015
Overall: 10 / 10
Delivery Person Comments
Delivery driver very professional and friendly, was a first class service.
Delivery Punctuality Comments
All went to plan, was very easy.
Overall Punctuality Comments
All went to plan, was very easy.
Cleanliness Comments
Car was spotless
Dealer Service Comments
Could not recommend dealer any higher.
Overall Comments
Very good service from dealer and it was great that they delivered car to Luton and paid most of my flights, very happy with the service there.
Delivery Communication Comments
Was very good, it was me that sat on a reply for a few days - you were all brilliant! :)
Improvements
Nothing. It was perfect, thanks very much :)
Mercedes A Class (2015-18)
Keith
02/11/2015
02/11/2015
6 / 10
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Keith of Newcastle, who had a new Mercedes A Class Diesel Hatchback (2015 - 2018) on 02/11/2015
Overall: 6 / 10
Mercedes E Class Estate (2013-16)
02/11/2015
02/11/2015
8 / 10
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of , who had a new Mercedes E Class Diesel Estate (2013 - 2016) on 02/11/2015
Overall: 8 / 10
Delivery Person Comments
excellent and pleasant guy!
Cleanliness Comments
a little dirty but the weather didn't help
Citroen C4 Cactus (2014-17)
Shane
03/11/2015
03/11/2015
8 / 10
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Shane of Exeter, who had a new Citroen C4 Cactus Diesel Hatchback (2014 - 2017) on 03/11/2015
Overall: 8 / 10
Nissan Qashqai (2014-17)
Jodie
02/11/2015
02/11/2015
8 / 10
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Jodie of Bury, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 02/11/2015
Overall: 8 / 10
Delivery Punctuality Comments
He was an hour later than he advised.
Overall Punctuality Comments
He was an hour later than he advised.
Damage Comments
Minor scratches but I will get someone to t-cut them out as Adrian advised. If the car was delivered at the agreed time then my husband would have been there when the car arrived because it was him who noticed the scratches when he called home later.
Overall Comments
Overall it was ok. He phoned me at 9am to say he would be there at 10:30 but didn't arrive until 11:30 which meant my husband wasn't with me which I had arranged and would have liked. He didn't show me much about the car which I would have liked. Particularly the multi media and cameras etc.
Missing Comments
I'm not sure, until I get chance to go through them I won't know if anything is missing. A checklist prior to delivery may have been helpful.
Improvements
In retrospect I think I would have preferred the option to pick it up from my local main dealer so I could have them show me the car functions and I would also have a name and face of someone to go to if I have any problems with the car over the next few months. Also I would know what documents I should have because I have some but don't know if I am missing any until I get a chance to read through them.
Volvo V40 (2012-19)
Barry
04/11/2015
04/11/2015
8 / 10
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Barry of Ledbury, who had a new Volvo V40 Hatchback (2012 - 2019) on 04/11/2015
Overall: 8 / 10
Dealer Service Comments
Would have been very good but for the missing item.
Missing Comments
You are already aware that the expected rear parking assist was not fitted.
Nissan Micra (2013-16)
NATASHA
04/11/2015
04/11/2015
10 / 10
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NATASHA of GRIMSBY, who had a new Nissan Micra Hatchback (2013 - 2016) on 04/11/2015
Overall: 10 / 10
Land Rover RR Evoque (2015 on) (2015-18)
04/11/2015
04/11/2015
8 / 10
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of , who had a new Land Rover Range Rover Evoque Diesel Hatchback (2015 - 2018) on 04/11/2015
Overall: 8 / 10
Delivery Person Comments
Pleasant & informative . :)
Delivery Punctuality Comments
within 15 mins of advised time.
Overall Punctuality Comments
within 15 mins of advised time.
Cleanliness Comments
see above.
Damage Comments
none visble .. but rain hampered a detailed inspection .
A note of this was made on del note.
Overall Comments
Car was driven /delivered . Obviously it had gotten very dirty en-route .(lots of rain on the day) It had been car-washed prior to arrival (locally ) yes , but there were tell tale signs of dirt etc. Not as good as a transported vehicle / valeted . But not a major gripe.
Missing Comments
none ( as yet )
Improvements
A covered / transprted delivery ..& valeted .
But ..not a major issue for me
Volkswagen Golf (2013-17)
Guy
28/10/2015
28/10/2015
8 / 10
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Guy of Aberdeen, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 28/10/2015
Overall: 8 / 10
Cleanliness Comments
The car was slightly dirty on the outside when delivered but that couldn't be helped given the car was driven up from Cheshire (the delivery driver did wash it again at Dundee) and the fact that the weather was terrible. The interior was immaculate though.
Citroen C4 Picasso (2013-16)
Fiona
02/11/2015
02/11/2015
8 / 10
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Fiona of Colwyn Bay, who had a new Citroen C4 Picasso Diesel Estate (2013 - 2016) on 02/11/2015
Overall: 8 / 10
Delivery Person Comments
The guy was very polite.
Delivery Punctuality Comments
It would have been good to take delivery in day light but as already mentioned he had to travel a fair distance.
Overall Punctuality Comments
It would have been good to take delivery in day light but as already mentioned he had to travel a fair distance.
Cleanliness Comments
Spotless
Dealer Service Comments
Didnt have any contact with dealer but yes good.
Overall Comments
Considering that the driver picked the car up from Dover!!! he did very well delivering it to me the same day.
Improvements
Delivery in daylight as mentioned would have been good but couldnt be helped on this occasion.
Citroen C1
Adam
02/11/2015
02/11/2015
8 / 10
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Adam of London, who had a new Citroen C1 Hatchback Special Edition (2014 - 2021) on 02/11/2015
Overall: 8 / 10
Damage Comments
Scratch on dash, in notes...
Improvements
Time of delivery in advance of the day
Peugeot Boxer 335 L3 Diesel
Mitesh
02/11/2015
02/11/2015
6 / 10
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Mitesh of SOLIHULL, who had a new Peugeot Boxer 335 L3 Diesel (2014 on) on 02/11/2015
Overall: 6 / 10
Overall Comments
Not shown how anything works. Handbook and service book were not in English. No car mats provided.
Missing Comments
Car mats, hand book and service book
Improvements
Handover and brief explanation of the van
Audi Q3 Estate (2015-18)
30/10/2015
30/10/2015
10 / 10
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of , who had a new Audi Q3 Diesel Estate (2015 - 2018) on 30/10/2015
Overall: 10 / 10
Seat Mii (2019-21)
Tom
28/10/2015
28/10/2015
10 / 10
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Tom of SLEAFORD, who had a new Seat Mii Electric Hatchback (2019 - 2021) on 28/10/2015
Overall: 10 / 10
Citroen C4 Cactus (2014-17)
Deano
28/10/2015
28/10/2015
10 / 10
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Deano of Tunbridge Wells, who had a new Citroen C4 Cactus Diesel Hatchback (2014 - 2017) on 28/10/2015
Overall: 10 / 10
Delivery Person Comments
Polite and professional behaviour.
Delivery Punctuality Comments
Although no specific time was given for delivery, their communication on the day was excellent.
Overall Punctuality Comments
Although no specific time was given for delivery, their communication on the day was excellent.
Cleanliness Comments
New car, new smell :)
Dealer Service Comments
Kept me informed on route.
Overall Comments
Excellent communication from delivery personnel before car was delivered. Professional and polite service. Hassle free.
Delivery Communication Comments
As always, top communication from a top team.
Missing Comments
The service book is missing which was noted on the delivery form.
Improvements
Nothing, all good thanks.
Mercedes C Class Saloon (2014-18)
Steve
30/10/2015
30/10/2015
8 / 10
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Steve of Odiham, who had a new Mercedes C Class Diesel Saloon (2014 - 2018) on 30/10/2015
Overall: 8 / 10
Cleanliness Comments
not cleaned before arrival.
Improvements
my previous lease car was delivered clean, even after being driven down. It's a minor point but feedback nonetheless.
Volkswagen Tiguan Estate (2011-16)
29/10/2015
29/10/2015
10 / 10
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of , who had a new VW Tiguan Diesel Estate (2011 - 2016) on 29/10/2015
Overall: 10 / 10
Overall Comments
Good communication from the delivery driver
Mercedes C Class Saloon (2014-18)
29/10/2015
29/10/2015
8 / 10
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of , who had a new Mercedes C Class Diesel Saloon (2014 - 2018) on 29/10/2015
Overall: 8 / 10
Delivery Person Comments
Very pleasant Gentleman, I gave him a lift to the station!
Delivery Punctuality Comments
He called to tell me the time that he would arrive and he did
Overall Punctuality Comments
He called to tell me the time that he would arrive and he did
Cleanliness Comments
A bit dirty on the outside as it had been driven 217 miles in the rain so not their fault see above
Overall Comments
Car was driven up from Exeter (217 miles) and was obviously muddy from the rain. Unavoidable I know but they might want to think about running through a car wash before delivering. Easy to find one locally
Improvements
Wrap it with ribbon and have two dolly birds in the back!
Volkswagen Tiguan Estate (2011-16)
Charlotte
26/10/2015
26/10/2015
8 / 10
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Charlotte of Sutton Coldfield, who had a new VW Tiguan Diesel Estate (2011 - 2016) on 26/10/2015
Overall: 8 / 10
Nissan Qashqai (2014-17)
Ian
28/10/2015
28/10/2015
10 / 10
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Ian of Durham, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 28/10/2015
Overall: 10 / 10
Skoda Octavia (2013-17)
Tom
27/04/2015
27/04/2015
8 / 10
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Tom of Scarborough, who had a new Skoda Octavia Diesel Hatchback (2013 - 2017) on 27/04/2015
Overall: 8 / 10
Citroen C1
Andy
28/10/2015
28/10/2015
10 / 10
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Andy of Dudley, who had a new Citroen C1 Hatchback Special Edition (2014 - 2021) on 28/10/2015
Overall: 10 / 10
Jaguar XE Saloon (2015-19)
Stewart
27/10/2015
27/10/2015
10 / 10
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Stewart of Ryton, who had a new Jaguar XE Diesel Saloon (2015 - 2019) on 27/10/2015
Overall: 10 / 10
Delivery Person Comments
Friendly polite and proffesional
Delivery Punctuality Comments
Arrived exactly on time
Overall Punctuality Comments
Arrived exactly on time
Cleanliness Comments
Very clean
Dealer Service Comments
Contacted dealer with regard to setting up in control app very helpful
Overall Comments
Excellent great communication prior to arival
Citroen C4 Cactus (2014-17)
John
27/10/2015
27/10/2015
8 / 10
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John of Coventry, who had a new Citroen C4 Cactus Diesel Hatchback (2014 - 2017) on 27/10/2015
Overall: 8 / 10
Delivery Punctuality Comments
Car arrived at 12:20, he didn't ring ahead though.
Overall Punctuality Comments
Car arrived at 12:20, he didn't ring ahead though.
Cleanliness Comments
The car was as clean as can be expected having been driven on the motorways, some poor flies had lost their lives to cause of deliverinig my car, the driver footwell was a little messy though.
Dealer Service Comments
The original dealer let me down, it was slow to get a delivery date, the day before the date came they informed us that the car assigned to me had been sold to someone else and it would be another 7 days and some shifting of more paperwork.
Improvements
Not give my car to someone else :)
Volvo XC60 Estate (2013-17)
Rey
22/10/2015
22/10/2015
8 / 10
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Rey of Loughton, Essex, who had a new Volvo XC60 Diesel Estate (2013 - 2017) on 22/10/2015
Overall: 8 / 10
Nissan Qashqai (2014-17)
Chris
19/06/2015
19/06/2015
10 / 10
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Chris of Leeds, who had a new Nissan Qashqai Hatchback (2014 - 2017) on 19/06/2015
Overall: 10 / 10
Delivery Person Comments
The guy was fantastic and took very good care when delivering my new car.
Delivery Punctuality Comments
He called me 5 minutes before he was due to arrive.
Overall Punctuality Comments
He called me 5 minutes before he was due to arrive.
Cleanliness Comments
He even went to the bother of having the car washed 5 minutes before delivering it.
Damage Comments
The car was in showroom condition.
Overall Comments
this is the second car I have leased from Ling and I couldn't be happier with everything.
Improvements
None it was perfect, hopefully in 4 years time the next car will be the same. :)
Land Rover RR Evoque (2015 on) (2015-18)
Mick
26/10/2015
26/10/2015
10 / 10
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Mick of Lowestoft, Suffolk, who had a new Land Rover Range Rover Evoque Diesel Hatchback (2015 - 2018) on 26/10/2015
Overall: 10 / 10
Delivery Person Comments
The man was very pleasent, helpful and informative reference giving instructions about what was for what inside the car.
Delivery Punctuality Comments
ETA was spot on.
Overall Punctuality Comments
ETA was spot on.
Cleanliness Comments
Yes fully valeted and clean.
Damage Comments
No damage.
Dealer Service Comments
Had no problems so very good.
Overall Comments
very pleased and no problems. The man who delivered rang me 1 hour before he arrived to confirm ETA.
Delivery Communication Comments
Excellent.
Missing Comments
Everything was there.
Improvements
Nothing i can think of.
Land Rover RR Evoque (2015 on) (2015-18)
Oz
26/10/2015
26/10/2015
10 / 10
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Oz of Houghton Le Spring , who had a new Land Rover Range Rover Evoque Diesel Hatchback (2015 - 2018) on 26/10/2015
Overall: 10 / 10
Nissan Note (2013-17)
Tony
23/10/2015
23/10/2015
8 / 10
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Tony of Kelso, who had a new Nissan Note Diesel Hatchback (2013 - 2017) on 23/10/2015
Overall: 8 / 10
Citroen C4 Cactus (2014-17)
David
21/10/2015
21/10/2015
10 / 10
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David of Cardiff, who had a new Citroen C4 Cactus Diesel Hatchback (2014 - 2017) on 21/10/2015
Overall: 10 / 10
Land Rover RR Evoque (2015 on) (2015-18)
Darren
23/10/2015
23/10/2015
8 / 10
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Darren of Farnham, who had a new Land Rover Range Rover Evoque Diesel Hatchback (2015 - 2018) on 23/10/2015
Overall: 8 / 10
Dealer Service Comments
Boot makes a creaking sound when opening as slightly rubs bodywork. Noted on delivery paperwork.
Nissan Juke
Betsy
22/10/2015
22/10/2015
8 / 10
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Betsy of East Kilbride, who had a new Nissan Juke Diesel Hatchback (2014 on) on 22/10/2015
Overall: 8 / 10
Mercedes E Class Coupe (2013-16)
Anthony
23/10/2015
23/10/2015
8 / 10
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Anthony of Swindon, who had a new Mercedes E Class Diesel Coupe (2013 - 2016) on 23/10/2015
Overall: 8 / 10
Citroen C4 Picasso (2013-16)
Tobias
21/10/2015
21/10/2015
10 / 10
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Tobias of SWINDON, who had a new Citroen C4 Picasso Diesel Estate (2013 - 2016) on 21/10/2015
Overall: 10 / 10
Volkswagen Tiguan Estate (2011-16)
Helena
21/10/2015
21/10/2015
10 / 10
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Helena of Worthing, who had a new VW Tiguan Diesel Estate (2011 - 2016) on 21/10/2015
Overall: 10 / 10
Delivery Person Comments
Really nice man, he was a fellow northerner so he was obviously nice!
Delivery Punctuality Comments
Delivered exactly on time, phone ahead and when outside
Overall Punctuality Comments
Delivered exactly on time, phone ahead and when outside
Overall Comments
Delivered on time, phoned ahead. Really friendly, no pressure when checking the car, nice guy - great service
Missing Comments
i didnt get a copy of the delivery sheet
Improvements
nothing- was great!
Volkswagen Scirocco Coupe (2014-17)
Lewis
20/10/2015
20/10/2015
8 / 10
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Lewis of Glasgow, who had a new VW Scirocco Coupe (2014 - 2017) on 20/10/2015
Overall: 8 / 10
Delivery Person Comments
delivery driver helpful with features of car and answered questions to best of his knowledge
Delivery Punctuality Comments
driver arrived 30 mins earlier than the time expected
Overall Punctuality Comments
driver arrived 30 mins earlier than the time expected
Cleanliness Comments
perfect inside , general dirt from delivery drive up
Overall Comments
delivery on day requested and on time agreed with driver
Citroen C1
Hannah
19/10/2015
19/10/2015
10 / 10
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Hannah of Hersham, who had a new Citroen C1 Hatchback Special Edition (2014 - 2021) on 19/10/2015
Overall: 10 / 10
Volkswagen Tiguan Estate (2011-16)
Tom
20/10/2015
20/10/2015
10 / 10
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Tom of East Kilbride, Glasgow, who had a new VW Tiguan Diesel Estate (2011 - 2016) on 20/10/2015
Overall: 10 / 10
Delivery Person Comments
A very friendly courteous person. Excellent knowledge of controls in the car
Delivery Punctuality Comments
Said 12 noon and arrived at 12 noon
Overall Punctuality Comments
Said 12 noon and arrived at 12 noon
Cleanliness Comments
Exactly as expected
Dealer Service Comments
You have a business to be proud of. Thanks the whole transaction was great and fun too
Overall Comments
As smooth as velvet. Just perfect. Thank you
Delivery Communication Comments
Excellent
Improvements
Can't think on anything. Maybe a nice bunch of flowers for the wife
Nissan Juke
Jason
16/10/2015
16/10/2015
8 / 10
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Jason of Bedale, who had a new Nissan Juke Diesel Hatchback (2014 on) on 16/10/2015
Overall: 8 / 10
Delivery Punctuality Comments
It was in the wide 'window given' but a more definite time would have been helpful.
Overall Punctuality Comments
It was in the wide 'window given' but a more definite time would have been helpful.
Overall Comments
The only improvement would have been a more definite delivery time - even if that could have been communicated first thing the morning of delivery.
Improvements
As above
Kia Sorento Station Wagon (2015-17)
Bob
22/09/2015
22/09/2015
8 / 10
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Bob of East Halton, who had a new Kia Sorento Diesel Station Wagon (2015 - 2017) on 22/09/2015
Overall: 8 / 10
Seat Leon (2013-16)
Dalvi
14/10/2015
14/10/2015
10 / 10
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Dalvi of Hagley, who had a new Seat Leon Diesel Hatchback (2013 - 2016) on 14/10/2015
Overall: 10 / 10
Delivery Person Comments
Was a pleasant lady
Delivery Punctuality Comments
on time as discussed with delivery persn on phoone
Overall Punctuality Comments
on time as discussed with delivery persn on phoone
Overall Comments
á
Improvements
All as requested1
Volkswagen Scirocco Coupe (2014-17)
George
14/10/2015
14/10/2015
8 / 10
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George of Kinross, who had a new VW Scirocco Coupe (2014 - 2017) on 14/10/2015
Overall: 8 / 10
Delivery Person Comments
Na
Delivery Punctuality Comments
Na
Overall Punctuality Comments
Na
Overall Comments
Car was collected
Volkswagen Tiguan Estate (2011-16)
Paul
14/10/2015
14/10/2015
10 / 10
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Paul of Wattisfield, who had a new VW Tiguan Diesel Estate (2011 - 2016) on 14/10/2015
Overall: 10 / 10
Delivery Person Comments
All aspects of vehicle were explained & demonstrated. A road test was offered too!
Delivery Punctuality Comments
Bang on the nose!
Overall Punctuality Comments
Bang on the nose!
Cleanliness Comments
Clean as expected.
Overall Comments
Very prompt.
Improvements
None if they keep this up.
Kia Sportage Estate (2010-16)
Andy
15/10/2015
15/10/2015
10 / 10
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Andy of Ilford, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 15/10/2015
Overall: 10 / 10
Volkswagen Tiguan Estate (2011-16)
Marlene
14/10/2015
14/10/2015
8 / 10
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Marlene of Livingston , who had a new VW Tiguan Diesel Estate (2011 - 2016) on 14/10/2015
Overall: 8 / 10
Nissan Qashqai (2014-17)
Nick
13/10/2015
13/10/2015
8 / 10
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Nick of Benfleet, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 13/10/2015
Overall: 8 / 10
Kia Sportage Estate (2010-16)
Sas
14/10/2015
14/10/2015
10 / 10
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Sas of LLANELLI, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 14/10/2015
Overall: 10 / 10
Delivery Person Comments
The gentleman was delightful and showed me everything I needed to know about the car.
Delivery Punctuality Comments
He rang at 7 am to say he'd be here by 8 and he arrived at 5 minutes to 8.
Overall Punctuality Comments
He rang at 7 am to say he'd be here by 8 and he arrived at 5 minutes to 8.
Cleanliness Comments
It was spotless
Improvements
It was marvellous and could not be arranged any better, spot on.
Audi Q5 Estate (2012-16)
Jaimini
14/10/2015
14/10/2015
10 / 10
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Jaimini of Staines Upon Thames, who had a new Audi Q5 Estate Special Editions (2012 - 2016) on 14/10/2015
Overall: 10 / 10
Volkswagen Beetle (2012-16)
Lou
12/10/2015
12/10/2015
8 / 10
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Lou of Bedlington, who had a new VW Beetle Diesel Hatchback (2012 - 2016) on 12/10/2015
Overall: 8 / 10
Cleanliness Comments
Delivered on rainy day and car was quite splashed/muddy which is to be expected. However also a few marks on Windows such as large smudge and written number on window.
Improvements
Stop the rain!!!
Fiat 500 (2008-15)
Gemma
13/10/2015
13/10/2015
10 / 10
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Gemma of , who had a new Fiat 500 Hatchback (2008 - 2015) on 13/10/2015
Overall: 10 / 10
Improvements
Genuinely nothing. Was very reliable and prompt with a friendly delivery driver. All aspects of the car explained to me
Nissan Qashqai (2014-17)
Barry
05/10/2015
05/10/2015
8 / 10
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Barry of Brierley Hill, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 05/10/2015
Overall: 8 / 10
Dealer Service Comments
Did not really have contact with the dealer.
Delivery Communication Comments
It would be nice to have one point of contact. I appreciate that this is not always possible.
Improvements
No. We are very happy.
Citroen C1 Airscape
Shun
12/10/2015
12/10/2015
8 / 10
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Shun of Belfast, who had a new Citroen C1 Airscape Hatchback (2014 - 2022) on 12/10/2015
Overall: 8 / 10
Volkswagen Golf (2013-17)
Tim
13/10/2015
13/10/2015
8 / 10
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Tim of Basingstoke, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 13/10/2015
Overall: 8 / 10
Delivery Punctuality Comments
11am was a reasonable arrival time from Cheshire to Hampshire
Overall Punctuality Comments
11am was a reasonable arrival time from Cheshire to Hampshire
Cleanliness Comments
Outside was O.K considering it had been driven 200 miles. Inside was nothing special, lots of fingermarks and dandruff on the headlining!
Dealer Service Comments
Delivery preparation seemed minimal, issues found:
Throttle pedal catching on carpet and making a loud snapping noise, very obvious and easily fixed by myself.
Vent on passenger side of dashboard not fitted properly, again easily fixed by myself
There is a screw or a piece of plastic sliding up and down inside the drivers door on accelerating and breaking, it's a pain that this wasn't found during preparation as I now need to take the car to a dealer. It's a very obvious sound and unfortunately not just something in the door bin .
Overall Comments
Car turned up at 11am with no issues
Improvements
Keep giving the dealers a hard time to deliver properly prepared cars.
Nissan X-Trail Station Wagon (2014-18)
Fenn
07/10/2015
07/10/2015
4 / 10
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Fenn of Fortrose, who had a new Nissan X-Trail Diesel Station Wagon (2014 - 2018) on 07/10/2015
Overall: 4 / 10
Delivery Person Comments
Guy couldn't wait to get away, didn't go round the car with me, didn't show me how to use any of the gadgets.
Delivery Punctuality Comments
To be fair they did call in the morning of the delivery but it was to late for me to go to work once he told be he would be there at 4pm.
Overall Punctuality Comments
To be fair they did call in the morning of the delivery but it was to late for me to go to work once he told be he would be there at 4pm.
Cleanliness Comments
Foot wells and seats were shocking, car was filthy on the outside as it had just been driven 576 miles to get it to me.
Damage Comments
3 stone chips to the bonnet
Dealer Service Comments
No contact to date
Overall Comments
Was told it would be before mid day as per Lings Cars, car turned up at 3.50pm after taking the day off work I could have just finished early.
Delivery Communication Comments
No contact from dealer, only contact was from delivery company in the late morning of the delivery day
Improvements
Confirmation of rough time for delivery prior to day of delivery, a clean and presentable brand new car, this car was bought as a surprise and to hand over a brand new car in the state it was was nothing short of shameful, I've had better service from second hand dealers
Citroen C1
Alan
08/10/2015
08/10/2015
10 / 10
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Alan of Leicester, who had a new Citroen C1 Hatchback Special Edition (2014 - 2021) on 08/10/2015
Overall: 10 / 10
Delivery Person Comments
Nice man. couldnt be more helpful
Delivery Punctuality Comments
Outside at 8 am
Overall Punctuality Comments
Outside at 8 am
Cleanliness Comments
pristene
Missing Comments
1 remote key + 1 manual
Land Rover RR Evoque (2015 on) (2015-18)
Rick
12/10/2015
12/10/2015
8 / 10
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Rick of Falkirk, who had a new Land Rover Range Rover Evoque Diesel Hatchback (2015 - 2018) on 12/10/2015
Overall: 8 / 10
Delivery Person Comments
Friendly delivery guy called me twice to let me know time he would arrive also showed me how to use most options in the car
Delivery Punctuality Comments
On time
Overall Punctuality Comments
On time
Damage Comments
No but 511 miles on the clock it would have been better with less miles but this is not that big a deal as its deducted
Dealer Service Comments
Perfect
Delivery Communication Comments
Perfect
Missing Comments
Registration documnet
Improvements
Lower miles than 511
Nissan Pulsar (2014-18)
Matt
12/10/2015
12/10/2015
10 / 10
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Matt of Huddersfield, who had a new Nissan Pulsar Hatchback (2014 - 2018) on 12/10/2015
Overall: 10 / 10
Skoda Yeti Outdoor Estate (2013-17)
Hannah
09/10/2015
09/10/2015
10 / 10
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Hannah of Hereford, who had a new Skoda Yeti Outdoor Diesel Estate (2013 - 2017) on 09/10/2015
Overall: 10 / 10
Nissan Juke
Colin
08/10/2015
08/10/2015
10 / 10
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Colin of Lincoln, who had a new Nissan Juke Diesel Hatchback (2014 on) on 08/10/2015
Overall: 10 / 10
Overall Comments
Delivered on time
Ford Fiesta (2012-17)
Stuart
07/10/2015
07/10/2015
6 / 10
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Stuart of Eastleigh, who had a new Ford Fiesta Hatchback (2012 - 2017) on 07/10/2015
Overall: 6 / 10
Delivery Punctuality Comments
Advised by Lings 1600, but car turned up at 1820. Apparently car was not ready to pick up from Nottingham when driver arrived to collect, which is odd as the car was going to be delivered 5th October. Also no call from driver as expected
Overall Punctuality Comments
Advised by Lings 1600, but car turned up at 1820. Apparently car was not ready to pick up from Nottingham when driver arrived to collect, which is odd as the car was going to be delivered 5th October. Also no call from driver as expected
Cleanliness Comments
Outside a bit dirty as driven down from Nottingham
Dealer Service Comments
Car was not ready when driver came to collect
Delivery Communication Comments
Had to send a number of emails, and was worried that dealer was closed and Lings staff going home without knowing if car was coming. A rearranged edelivery, as suggested would happen, would have been a problem.
Improvements
Perhaps communicated with dealer earlier in day, and find out why the car was delivered so late
Land Rover RR Evoque (2015 on) (2015-18)
Svetik
09/10/2015
09/10/2015
10 / 10
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Svetik of Dunfermline, who had a new Land Rover Range Rover Evoque Diesel Hatchback (2015 - 2018) on 09/10/2015
Overall: 10 / 10
Delivery Person Comments
Stuart was very professional, in fact he could not have been more professional, pleasant and personable. I had a meeting and had to leave the office and he rearranged his plans to meet my circumstances. He also texted me to check if I liked the car. It was very sweet and personal. Best example of excellent customer service!!!! I think he should get a bonus from his employer:))))
Delivery Punctuality Comments
On time!!!
Overall Punctuality Comments
On time!!!
Cleanliness Comments
Immaculate !!!!
Dealer Service Comments
Excellent
Overall Comments
Delivery was organised well, driver contacted me a day before and updated me on the progress on delivery day.
Delivery Communication Comments
Excellent - Stuart kept me updated all the way!
Improvements
No, it was excellent
Citroen C4 Cactus (2014-17)
Alan
09/10/2015
09/10/2015
8 / 10
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Alan of Ashton Under Lyne, who had a new Citroen C4 Cactus Diesel Hatchback (2014 - 2017) on 09/10/2015
Overall: 8 / 10
Delivery Person Comments
Disappointed that the delivery driver did not ask me to inspect the car. I did start to do this and then be made comment that i should do this. Nice guy though.
Delivery Punctuality Comments
Bloke called to advise he would be with me within the hour. He was right.
Overall Punctuality Comments
Bloke called to advise he would be with me within the hour. He was right.
Cleanliness Comments
Interior was fine still had protective film on many items. Delivery driver said he had washed it. He may of done but with water that had not been changed for three weeks.
Damage Comments
No issues found
Overall Comments
Process was as expected.
Volkswagen Tiguan Estate (2011-16)
Nick
07/10/2015
07/10/2015
8 / 10
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Nick of DEVIZES, who had a new VW Tiguan Diesel Estate (2011 - 2016) on 07/10/2015
Overall: 8 / 10
Skoda Fabia (2015-18)
Lisa
05/10/2015
05/10/2015
8 / 10
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Lisa of Ipswich, who had a new Skoda Fabia Hatchback (2015 - 2018) on 05/10/2015
Overall: 8 / 10
Delivery Person Comments
He was very polite and professional.
Delivery Punctuality Comments
He phoned to give me notice of when the car was to arrive.
Overall Punctuality Comments
He phoned to give me notice of when the car was to arrive.
Cleanliness Comments
It was super sparkly
Overall Comments
They had cleaned the car before arriving at my house and gave me plenty of time to look around the car and ensure that all was well.
Improvements
They could have completed the delivery form
Suzuki Vitara Estate (2015-18)
08/10/2015
08/10/2015
10 / 10
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of , who had a new Suzuki Vitara Estate (2015 - 2018) on 08/10/2015
Overall: 10 / 10
Improvements
Nothing
Citroen C1
Ken
15/09/2015
15/09/2015
6 / 10
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Ken of Thurlestone, who had a new Citroen C1 Hatchback Special Edition (2014 - 2021) on 15/09/2015
Overall: 6 / 10
Cleanliness Comments
Needed a wash to check for body work condition
Overall Comments
Dirty from 300 miles delivery
Delivery Communication Comments
Drove on his own and needed to get a lift to the nearest town to get bus/train home.
Missing Comments
No spare wheel? Not even a space saver. Strange repair pack? Don't manufactures supply spare wheels any more?
Improvements
My daughters ling car arrived on a low loader in pristine show room condition and low mileage.
I was quite disappointed to have dirty car that had been sat in and driven for 300 miles. It felt used to me and took the shine of probably the only time in my life that i will have a brand new car
Nissan Qashqai (2014-17)
Matt
02/10/2015
02/10/2015
10 / 10
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Matt of Shropshire, who had a new Nissan Qashqai Hatchback (2014 - 2017) on 02/10/2015
Overall: 10 / 10
Ford Focus (2014-18)
Jules
02/10/2015
02/10/2015
6 / 10
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Jules of Slough, who had a new Ford Focus Diesel Hatchback (2014 - 2018) on 02/10/2015
Overall: 6 / 10
Delivery Person Comments
Very nice man
Delivery Punctuality Comments
Yes delivered. On the day.
Overall Punctuality Comments
Yes delivered. On the day.
Cleanliness Comments
Was not happy with the outside of the car water runs on car. And not that clean in my opinion
Damage Comments
Just the rubbers on car but your staff said that would come off. When cleaned. We will see.
Overall Comments
Yes they were. Really nice guys who delivered. The car.
Delivery Communication Comments
Yes. You have always sent me an email straight away.
Improvements
Just the car is a £25.000 thousand. Pound car and they could of made sure it went over with a fine tooth. Comb to make sure every thing was perfect
Citroen DS4 (2011-15)
Suze
07/10/2015
07/10/2015
8 / 10
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Suze of Peterborough , who had a new Citroen DS4 Diesel Hatchback (2011 - 2015) on 07/10/2015
Overall: 8 / 10
Delivery Person Comments
Very pleasant bloke, very chatty and helpful
Cleanliness Comments
It was raining !
Overall Comments
Delivered on date and time as promised
Missing Comments
Just the user handbook so having to guess a bit
Citroen C4 Picasso (2013-16)
Terry
07/10/2015
07/10/2015
8 / 10
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Terry of Manchester, who had a new Citroen C4 Picasso Diesel Estate (2013 - 2016) on 07/10/2015
Overall: 8 / 10
Missing Comments
Connection key for multi city connect
Volkswagen Tiguan Estate (2011-16)
Cal
07/10/2015
07/10/2015
10 / 10
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Cal of Tamworth, who had a new VW Tiguan Diesel Estate (2011 - 2016) on 07/10/2015
Overall: 10 / 10
Delivery Person Comments
An amazing driver who had lots of time to give!
Delivery Punctuality Comments
Driver rang both in the morning with an ETA and when he was on his way.
Overall Punctuality Comments
Driver rang both in the morning with an ETA and when he was on his way.
Overall Comments
Delivered when I requested at the time I requested!
Improvements
Nothing - really great service.
Mercedes E Class Saloon (2013-16)
Iain
07/10/2015
07/10/2015
6 / 10
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Iain of Stockport, who had a new Mercedes E Class Diesel Saloon (2013 - 2016) on 07/10/2015
Overall: 6 / 10
Delivery Person Comments
Really nice chap, Chris
Cleanliness Comments
Inside wonderful, (bit of dust on one area mind) outside a bit filthy.
Overall Comments
No problem, kept in formed. I have to mention that it was almost 2 weeks late and of course having been delivered from Exeter, car was a bit dirty. But happy none the less.
Volvo V40 (2012-19)
Paul
07/10/2015
07/10/2015
10 / 10
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Paul of London, who had a new Volvo V40 Hatchback (2012 - 2019) on 07/10/2015
Overall: 10 / 10
Delivery Person Comments
The guy was very helpful and knew his stuff.
Missing Comments
No "R Design" badge on front grille or aluminium "R Design" door sills. Maybe no longer fitted?
Improvements
Nothing, was excellent.
Mercedes E Class Saloon (2013-16)
Henry
01/10/2015
01/10/2015
8 / 10
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Henry of Chelsea, London, who had a new Mercedes E Class Diesel Saloon (2013 - 2016) on 01/10/2015
Overall: 8 / 10
Delivery Person Comments
very pleasant, patient, nice gentleman who seems to enjoy his work.
Delivery Punctuality Comments
very punctual.
Overall Punctuality Comments
very punctual.
Cleanliness Comments
It was very clean and tidy inside and outside.
Dealer Service Comments
Disappointed there was no operation manual and the warranty book.
Delivery Communication Comments
You would have scored very good if the advise given on the morning of the delivery regarding what to look out for, were given a day or days before the delivery. Perhaps a reminder could be given on the day of the delivery!
Missing Comments
No hand book (manual operation guide book);
No warranty book; but the driver has promised to send them.
Improvements
in my humble opinion, you did everything very well but for the comment given above, you ought to have outstanding.
Nissan Juke Pre-current (2014-20)
Nike
28/09/2015
28/09/2015
8 / 10
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Nike of Sittingbourne, who had a new Nissan Juke Hatchback (2014 - 2020) on 28/09/2015
Overall: 8 / 10
Delivery Person Comments
He was a gentleman although could not immediately answer my question on why there was no spare wheel.
Cleanliness Comments
See comments above
Damage Comments
Minor scratch around the ear box. Noted and reported on the day.
Overall Comments
Delivery was done within time frame agreed but the car should have had a much better wash/clean given that it's a brand new car and had been driven down 135 miles. Only a quick wash was given to the car on delivery.
Missing Comments
No car mats. Had to immediately but new car matts for £25 although I note your advice that delivery is not usually done with car matts. Sounds silly but noted. Not at all happy forking out £25 on day one though and can't understand why car matts cannot be provided.
Improvements
[1] Supply car matts; [2] Ensure car is sparkle-clean on delivery....nice to have that 'new car smell' which we never had!; [3] Zero or near zero on the mileage would have been good....not the 35 miles we had on delivery which together with the lack of the new car smell did not make it look like a brand new car! Got my drift?
Honda Civic Estate (2014-14)
Warren
23/03/2015
23/03/2015
10 / 10
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Warren of Sheffield, who had a new Honda Civic Tourer (2014 - 2014) on 23/03/2015
Overall: 10 / 10
Nissan Juke (2010-14)
Dave
02/10/2015
02/10/2015
? / 10
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Honda Civic (2015-18)
Mertz
02/10/2015
02/10/2015
10 / 10
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Mertz of Walberswick, who had a new Honda Civic Diesel Hatchback (2015 - 2018) on 02/10/2015
Overall: 10 / 10
Delivery Person Comments
Nice chap. Laughed at my jokes.
Overall Comments
All fine, on time, nice people to deal with.
Volkswagen Up (2012-16)
Zoe
28/09/2015
28/09/2015
10 / 10
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Zoe of Launceston, who had a new VW Up Hatchback (2012 - 2016) on 28/09/2015
Overall: 10 / 10
Seat Leon Estate (2013-16)
Pete
01/10/2015
01/10/2015
10 / 10
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Pete of Launceston, who had a new Seat Leon Diesel Sport Tourer (2013 - 2016) on 01/10/2015
Overall: 10 / 10
Improvements
A time of delivery, they new they were coming as a hire car was delivered and told to be here by 12.30, I was not given this information
Ford Kuga Estate (2012-16)
Jon
02/10/2015
02/10/2015
10 / 10
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Jon of Tyne And Wear, who had a new Ford Kuga Diesel Estate (2012 - 2016) on 02/10/2015
Overall: 10 / 10
Delivery Person Comments
Derek was lovely and very efficient
Overall Comments
Perfect...on time, polite and efficient
Improvements
Nothing
Mazda MX-5 Convertible
Julie
01/10/2015
01/10/2015
6 / 10
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Julie of Preston, who had a new Mazda MX-5 Convertible on 01/10/2015
Overall: 6 / 10
Delivery Person Comments
Nice man, apologetic about lateness and having to take him back into Preston.
Delivery Punctuality Comments
Very late arriving - so couldn't check for scratches as it was too dark.
Overall Punctuality Comments
Very late arriving - so couldn't check for scratches as it was too dark.
Cleanliness Comments
Very clean and smelt lovely and new.
Damage Comments
There is a small scuff mark on the edge of the passenger door, underneath the handle. Otherwise no problems.
Dealer Service Comments
I have scored average because of the delivery time and the fact that he expected a lift back into town which is out of our way, but the delivery driver was very pleasant.
Overall Comments
Very late arriving (8pm at night) after waiting all day. Dark so unable to check for scratches. Delivery driver expected a lift back into Preston which is 8 miles away! (My husband did feel sorry for him, so took him anyway)
Improvements
It would have been much better if someone had followed the delivery driver so that he could have a lift home. We live in the middle of nowhere! Also better if delivery was in daylight. I did see the delivery note and commented on it. But the driver took it with him and we were not given a copy.
Ford Ecosport (2013-18)
Martyn
01/10/2015
01/10/2015
8 / 10
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Martyn of Lichfield, who had a new Ford Ecosport Hatchback (2013 - 2018) on 01/10/2015
Overall: 8 / 10
Damage Comments
Some small scratches that had been touched up & some scuff marks on the bottom of the rear bumper on both sides.
Volkswagen Golf (2013-17)
Jo
21/09/2015
21/09/2015
8 / 10
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Jo of Chester Le Street, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 21/09/2015
Overall: 8 / 10
Improvements
The only complaint I had was that there was only 15 miles worth of diesel in the car. So when leaving work in rush hour it only just got me to my nearest petrol station.
Nissan Pulsar (2014-18)
Angela
02/10/2015
02/10/2015
8 / 10
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Angela of Ingleby Barwick, who had a new Nissan Pulsar Hatchback (2014 - 2018) on 02/10/2015
Overall: 8 / 10
Delivery Punctuality Comments
It arrived on the right day, Ling said it should be there by 1 and that the delivery person had been asked to ring beforehand, they didn't ring but as I was waiting in it didn't affect me.
Overall Punctuality Comments
It arrived on the right day, Ling said it should be there by 1 and that the delivery person had been asked to ring beforehand, they didn't ring but as I was waiting in it didn't affect me.
Cleanliness Comments
Inside was immaculate, the exterior had obvious wax still on it.
Delivery Communication Comments
Great communication with Ling regarding delivery, no communication at all with the dealer.
Improvements
I think some people would benefit from the hour before phone call so that they didn't need to sit at home all day. As I said it wasn't a problem for me but other people might need a bit of notice.
Ford Mondeo Estate (2014-19)
Lisa
02/10/2015
02/10/2015
8 / 10
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Lisa of Raunds, who had a new Ford Mondeo Diesel Estate (2014 - 2019) on 02/10/2015
Overall: 8 / 10
Cleanliness Comments
Inside windscreen very smeary and could have generally been a little more gleaming for a brand new car
Improvements
Dealer could have advised a delivery time
Citroen Grand C4 Picasso (2013-16)
Dan
01/10/2015
01/10/2015
8 / 10
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Dan of London, who had a new Citroen Grand C4 Picasso Diesel Estate (2013 - 2016) on 01/10/2015
Overall: 8 / 10
Delivery Person Comments
A pleasant and polite chap.
Overall Comments
Called in advance with a time and arrived on time. Showed me all the relevant bits and features.
Volkswagen Golf (2013-17)
Stevie
01/10/2015
01/10/2015
8 / 10
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Stevie of Glasgow, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 01/10/2015
Overall: 8 / 10
Delivery Person Comments
Very pleasant chap (Simon from Listers) - I don't make a habit of getting to close to blokes and held firm once again by not pouncing even though this bloke had the keys to my new ride. With that in mind Simon is clearly a chap that is no stranger to a hot shower and a can of Lynx.
Delivery Punctuality Comments
Delivery arranged for 09:30 - Car was delivered shortly after this time. No issues at all with this as more neighbours were out their slumbers (nobody works in Glasgow apart from me) and i enjoyed them gawking as my new wheels were safely driven onto my driveway.
Overall Punctuality Comments
Delivery arranged for 09:30 - Car was delivered shortly after this time. No issues at all with this as more neighbours were out their slumbers (nobody works in Glasgow apart from me) and i enjoyed them gawking as my new wheels were safely driven onto my driveway.
Cleanliness Comments
Car a bit dirty outside due to a wee bit of rain in the air and the fact it had been on the back of a trailer - Simon did rub the car down to enable me to fully inspect the bodywork without a rain being on the paintwork. Needs a wash on the outside but that is to be expected.
Car inside was spotless - No issues there.
Damage Comments
I fully inspected the car inside and out ensuring there was no damage. PLEASE NOTE i was advised in advance the car had sustained some damage to offisde door however there is no visible damage therefore assume this has been repaired to a high standard.
Dealer Service Comments
I have had no real dealings with Listers as the car has been provided via Lings however the contact i did have with Listers regarding delivery was trouble-free.
Overall Comments
Listers made contact with myself the day before delivery and offered a delivery time of 07:30 - I resemble a zombie at that time of day and the member of staff had no issue re-arranging for 09:30 - Car was delivered by trailer with two other vehicles to my door and safely driven off the trailer without the car falling off onto the road. I really didn't fancy doing a German jigsaw at such an early hour.
Delivery Communication Comments
Excellent service from both Lings and Listers - Notified in advance when car would be delivered at a suitable time for myself.
Missing Comments
Simon advised delivery sheet (signed by myself) would go back to listers with a copy sent to you guys for records. I was happy with this and trust you will receive this from Listers.
Improvements
Not much, 24 bottles of Budvar in the boot would have been nice.....
Mercedes E Class Estate (2013-16)
Neil
28/09/2015
28/09/2015
10 / 10
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Neil of Reigate, who had a new Mercedes E Class Diesel Estate (2013 - 2016) on 28/09/2015
Overall: 10 / 10
Improvements
Nothing!
Nissan Qashqai (2014-17)
Stevie
29/09/2015
29/09/2015
10 / 10
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Stevie of Randalstown, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 29/09/2015
Overall: 10 / 10
Delivery Person Comments
Nice guy.
Delivery Punctuality Comments
The delivery driver was waiting on me getting off the boat.
Overall Punctuality Comments
The delivery driver was waiting on me getting off the boat.
Cleanliness Comments
Mint
Overall Comments
Everything went without a hitch. Couldn't have went any better.
Missing Comments
Spare wheel and mats.
Improvements
Nothing
Citroen C1
Elaine
11/09/2015
11/09/2015
10 / 10
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Elaine of Bedford, who had a new Citroen C1 Hatchback Special Edition (2014 - 2021) on 11/09/2015
Overall: 10 / 10
Overall Comments
friendly delivery driver, arrived on time
Volvo V40 (2012-19)
Carla
28/09/2015
28/09/2015
8 / 10
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Carla of Ruislip, who had a new Volvo V40 Hatchback (2012 - 2019) on 28/09/2015
Overall: 8 / 10
Delivery Person Comments
He was awesome! So pleasant to talk to, well presented and even set up my phone to connect to the car. Top guy!
Delivery Punctuality Comments
Arrived at the time he said he was going to be there.
Overall Punctuality Comments
Arrived at the time he said he was going to be there.
Cleanliness Comments
Apart from the expected marks on the drivers side mat it was very clean.
Overall Comments
I was kept informed about the estimated arrival time by the driver.
Missing Comments
I have a service book but no warranty book.
Improvements
Nothing.
Volvo V40 (2012-19)
Gayle
25/09/2015
25/09/2015
10 / 10
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Gayle of Motherwell, who had a new Volvo V40 Diesel Hatchback (2012 - 2019) on 25/09/2015
Overall: 10 / 10
Volkswagen Tiguan Estate (2011-16)
Nicola
28/09/2015
28/09/2015
10 / 10
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Nicola of Crawley, who had a new VW Tiguan Diesel Estate (2011 - 2016) on 28/09/2015
Overall: 10 / 10
Delivery Person Comments
Very good, man called Paul. Very professional.
Skoda Octavia (2013-17)
Will
25/09/2015
25/09/2015
10 / 10
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Will of Leeds, who had a new Skoda Octavia Diesel Hatchback (2013 - 2017) on 25/09/2015
Overall: 10 / 10
Delivery Person Comments
Polite, professional and knowlegable.
Overall Comments
On time, perfect delivery.
Suzuki Vitara Estate (2015-18)
Sourav
25/09/2015
25/09/2015
8 / 10
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Sourav of Hounslow, who had a new Suzuki Vitara Estate (2015 - 2018) on 25/09/2015
Overall: 8 / 10
Delivery Punctuality Comments
I was told 10 to 12, but I got a call at 1pm saying that the car will be delivered between 2 and 3.
Overall Punctuality Comments
I was told 10 to 12, but I got a call at 1pm saying that the car will be delivered between 2 and 3.
Dealer Service Comments
They provided a free set of floor mats!!! Often dealers charge for it.
Delivery Communication Comments
I had no communication from the dealer.
Missing Comments
There was no wheel but the lady delivering said that there is a tyre repair kit, and that is what Suzuki povide to keep down the weight of the car
Improvements
Patiently walk the owner though the delivery sheet, with what is included and what isn't. Maybe tick mark the items in front of the owner showing each and every item...
Hyundai IX35 Estate (2010-15)
John
16/09/2015
16/09/2015
10 / 10
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John of Swansea, who had a new Hyundai IX35 Diesel Estate (2010 - 2015) on 16/09/2015
Overall: 10 / 10
Overall Comments
No problems, car delivered at about the stated time. They phoned first as agreed.
Honda Civic (2015-18)
Chris
25/09/2015
25/09/2015
8 / 10
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Chris of Glasgow, who had a new Honda Civic Diesel Hatchback (2015 - 2018) on 25/09/2015
Overall: 8 / 10
Delivery Person Comments
Nice guy. No apparent odours.
Delivery Punctuality Comments
Was delivered earlier than expected.
Overall Punctuality Comments
Was delivered earlier than expected.
Cleanliness Comments
Had been valeted beforehand. Was in excellent order as expected.
Overall Comments
Overall delivery was good. Arrived slightly earlier than expected. Just a bit more communication from delivery driver would have been handy.
Delivery Communication Comments
Communication from Lings - Excellent. Communication from dealer - Lacking.
Improvements
A little bit more communication from dealer. Otherwise excellent.
Peugeot 2008 Estate (2013-16)
Michelle
01/09/2015
01/09/2015
10 / 10
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Michelle of Southport, who had a new Peugeot 2008 Diesel Estate (2013 - 2016) on 01/09/2015
Overall: 10 / 10
Improvements
I think the whole process was very efficient and have no complaints.
Jaguar XF Saloon
Alan
23/09/2015
23/09/2015
8 / 10
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Alan of Dunblane, who had a new Jaguar XF Diesel Saloon (2015 on) on 23/09/2015
Overall: 8 / 10
Improvements
Delivery man could have spent more time explaining features on the car when it arrived
Nissan Juke Pre-current (2014-20)
Julie
21/09/2015
21/09/2015
10 / 10
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Julie of Biggleswade, who had a new Nissan Juke Hatchback (2014 - 2020) on 21/09/2015
Overall: 10 / 10
Volkswagen Tiguan Estate (2011-16)
23/09/2015
23/09/2015
10 / 10
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of , who had a new VW Tiguan Diesel Estate (2011 - 2016) on 23/09/2015
Overall: 10 / 10
Overall Comments
The guy who delivered it was excellent, rang in advance, then showed me the features and made sure I checked it. Even said I didn't look 39!
Mercedes E Class Saloon (2013-16)
Bally
22/09/2015
22/09/2015
8 / 10
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Bally of Winsford, who had a new Mercedes E Class Diesel Saloon (2013 - 2016) on 22/09/2015
Overall: 8 / 10
Delivery Person Comments
The delivery driver was excellent and very pleasant to deal with and provided a thorough run through of the operation of the majority of the car functions.
Cleanliness Comments
The car was very clean bar some road dirt which was to be expected for a driver drop off.
Dealer Service Comments
Please see comments in first section above.
Overall Comments
As discussed with yourselves on the day the incorrect specification of vehicle was delivered (Wrong colour), however this was sorted out fairly quickly to an agreeable outcome. Personally this was not a dealbreaker of an issue for me, however if I had been set on the colour I ordered I would have been extremely disappointed in taking a day off work to recieve the incorrect vehicle so for that reason alone is why I have scored poor. The dealer was very apologetic and was quick in contacting myself to resolve the situation so in that respect were excellent, however this does not detract from the mistakes made.
Delivery Communication Comments
Excellent communication and help all round....thanks very much!
Missing Comments
The Black paint ;-)
Volkswagen Up (2012-16)
Gillian
22/09/2015
22/09/2015
10 / 10
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Gillian of Lochwinnoch, who had a new VW Up Hatchback (2012 - 2016) on 22/09/2015
Overall: 10 / 10
Delivery Person Comments
Two very nice men delivered my Up, one of them even gave it a polish before they left. Unfortunately I couldn't keep him permanently to polish it on a daily basis :)
Delivery Punctuality Comments
They phoned and said it would be delivered within the hour and it was :)
Overall Punctuality Comments
They phoned and said it would be delivered within the hour and it was :)
Cleanliness Comments
As before, they gave it a polish before they left :)
Overall Comments
Excellent :)
Missing Comments
Surprised and delighted that there was a full set of car mats, usually don't get these! :)
Improvements
Nothing, a smooth, easy and pleasant transaction. No need to beat them round the head!! :)
Skoda Yeti Outdoor Estate (2013-17)
Andrew
22/09/2015
22/09/2015
6 / 10
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Andrew of Cheltenham Glos, who had a new Skoda Yeti Outdoor Diesel Estate (2013 - 2017) on 22/09/2015
Overall: 6 / 10
Dealer Service Comments
Sending a car out without the service book and a driver who does not know about the car itself, not clever.
Delivery Communication Comments
You are great people. You will do very well because you understand the need for service.
Missing Comments
The delivery man had no idea how the car worked - things like seats etc - and the car is missing its service book. Normally a new car has a sign off at the front of the book that everything has been checked. Also when the first service is due, place for service stamps etc.
Improvements
Make sure the driver can demo the car properly and check it has all its docs.It is not my car so I am totally responsible for all this.
Volvo V40 (2012-19)
Jon
18/09/2015
18/09/2015
10 / 10
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Jon of Oldham, who had a new Volvo V40 Hatchback (2012 - 2019) on 18/09/2015
Overall: 10 / 10
Damage Comments
all that I spotted was the seal on the back passenger window in top left hand corner is not properly or smoothly sealed ,other than that everything is all fine.
Improvements
nothing.
Mercedes E Class Saloon (2013-16)
Tina
11/09/2015
11/09/2015
8 / 10
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Tina of Stockton On Tees, who had a new Mercedes E Class Diesel Saloon (2013 - 2016) on 11/09/2015
Overall: 8 / 10
Volkswagen Golf (2013-17)
John
18/09/2015
18/09/2015
8 / 10
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John of Llandrindod Wells, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 18/09/2015
Overall: 8 / 10
Delivery Punctuality Comments
Was actually early!
Overall Punctuality Comments
Was actually early!
Seat Ibiza (2012-17)
Mark
11/09/2015
11/09/2015
8 / 10
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Mark of Corsham, who had a new Seat Ibiza Diesel Hatchback (2012 - 2017) on 11/09/2015
Overall: 8 / 10
Delivery Person Comments
Very good.
Delivery Punctuality Comments
Very good.
Overall Punctuality Comments
Very good.
Cleanliness Comments
Good.
Damage Comments
No.
Overall Comments
Very good.
Volkswagen Tiguan Estate (2011-16)
Ashley
16/09/2015
16/09/2015
8 / 10
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Ashley of Pitsea, who had a new VW Tiguan Diesel Estate (2011 - 2016) on 16/09/2015
Overall: 8 / 10
Delivery Person Comments
Friendly, well dressed driver who gave me all the info I needed
Delivery Punctuality Comments
Driver phoned to tell me when he would arrive and he did
Overall Punctuality Comments
Driver phoned to tell me when he would arrive and he did
Cleanliness Comments
Showroom quality
Overall Comments
Kept me informed and easy delivery
Improvements
Nothing
Audi A4 Saloon (2012-15)
Phil
02/09/2015
02/09/2015
10 / 10
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Phil of Glasgow, who had a new Audi A4 Saloon Special Editions (2012 - 2015) on 02/09/2015
Overall: 10 / 10
Delivery Person Comments
Very good, friendly
Delivery Punctuality Comments
Very good, phoned me day before and when 1 hour away
Overall Punctuality Comments
Very good, phoned me day before and when 1 hour away
Cleanliness Comments
Spotless
Overall Comments
Perfect
Improvements
Nothing, everything perfect
Volkswagen Touareg Estate (2014-19)
Dave
11/09/2015
11/09/2015
8 / 10
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Dave of Lincoln, who had a new VW Touareg Diesel Estate (2014 - 2019) on 11/09/2015
Overall: 8 / 10
Delivery Person Comments
Nice guy
Delivery Punctuality Comments
Great time was met exactly. However, I did leave a message with you guys that my circumstances had changed and they could delivery at any time that day. That message never got to the delivery guy.
Overall Punctuality Comments
Great time was met exactly. However, I did leave a message with you guys that my circumstances had changed and they could delivery at any time that day. That message never got to the delivery guy.
Cleanliness Comments
Just a small collection of insects the new beast of car collected on the drive to my house, but apart from that gleaming
Damage Comments
Not that I noticed
Overall Comments
The ashtray makes a horrible noise when you open it, so it cant have been checked properly, so i will have to take it into a dealer at some point to get it looked at. It would be nice if they could take some time to show you the main features on the car, as some of the functionality can be quite complicated. Overall though good.
Delivery Communication Comments
Apart from last message not getting through
Missing Comments
Not to my knowledge
Improvements
Quick run through features would be nice
Skoda Octavia Estate (2013-17)
Robin
15/09/2015
15/09/2015
10 / 10
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Robin of Oxford, who had a new Skoda Octavia Estate (2013 - 2017) on 15/09/2015
Overall: 10 / 10
Mercedes CLS Saloon (2014-17)
Andy
11/09/2015
11/09/2015
8 / 10
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Andy of Glasgow, who had a new Mercedes CLS Diesel Coupe (2014 - 2017) on 11/09/2015
Overall: 8 / 10
Delivery Person Comments
Not much chat, a bit grumpy
Overall Comments
came nice and early with a phone call before hand
Improvements
given me the car for free....???? ;-)
Ford Fiesta (2012-17)
Celia
07/09/2015
07/09/2015
10 / 10
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Celia of Plymouth, who had a new Ford Fiesta Diesel Hatchback (2012 - 2017) on 07/09/2015
Overall: 10 / 10
Volkswagen Tiguan Estate (2011-16)
Gemma
16/09/2015
16/09/2015
10 / 10
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Gemma of Leeds, who had a new VW Tiguan Diesel Estate (2011 - 2016) on 16/09/2015
Overall: 10 / 10
Delivery Person Comments
Very friendly helpful and smelled as fresh as a daisy!
Delivery Punctuality Comments
Arrived at the promised time exactly.
Overall Punctuality Comments
Arrived at the promised time exactly.
Cleanliness Comments
Immaculate not a dead fly or sticky finger print in sight.
Damage Comments
thank goodness
Overall Comments
Excellent very happy.
Delivery Communication Comments
Excellent and stress free.
Missing Comments
Car mats. Although not sure if they were included, but a little disappointing.
Improvements
Accidentally delivered a porsche instead (just kidding) nothing, it was a wonderful service.
Citroen C1
Ken
15/09/2015
15/09/2015
6 / 10
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Ken of Thurlestone, who had a new Citroen C1 Hatchback Special Edition (2014 - 2021) on 15/09/2015
Overall: 6 / 10
Delivery Person Comments
Very polite and pleasant. He did run my hose pipe over the car to take off the thick of the dirt off so that we could actually inspect it for damage.
Delivery Punctuality Comments
Yes exactly on time
Overall Punctuality Comments
Yes exactly on time
Cleanliness Comments
The car had been driven 300 miles and was dirty on the outside form traffic dirt, the inside was ok but obviously had foot marks form the driver getting in and out in the way
Damage Comments
We could not inspect the car initially as it too was dirty to see any imperfections . Having hosed it off (Not washed) we could not see any obvious damage.
Overall Comments
The car was driven to my address rather than being delivered on a low loader like my daughters ling car.
I was surprised that the driver seemed to have no way to get home. He asked about a local bus (Darkest Devon only one a week!) and so i felt I had to take him to the nearest town with a bus station. so he could get a bus/ train to where there was a van waiting for him.
Delivery Communication Comments
Excellent communication via ling and lingo.
The delivery driver seemed a little disorganized.
Missing Comments
I hope not Lol
Improvements
In an ideal world a clean pristine car would have been ideal. As i said my daughters ling car came on a low loader in pristine valeted condition. To be honest ,having spent all this time waiting excitedly for a shiny new car,i was a little disappointed that mine was not the same to standard. The icing on the cake would have been to have no miles on the clock rather than nearly 300.
ken
Nissan Qashqai (2014-17)
Hem
16/09/2015
16/09/2015
8 / 10
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Hem of Leicester, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 16/09/2015
Overall: 8 / 10
Nissan Juke
Carl
15/09/2015
15/09/2015
8 / 10
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Carl of Liverpool, who had a new Nissan Juke Diesel Hatchback (2014 on) on 15/09/2015
Overall: 8 / 10
Delivery Person Comments
All good
Delivery Punctuality Comments
Great pleasant guy
Overall Punctuality Comments
Great pleasant guy
Cleanliness Comments
Delivery guy took it through a jet wash before delivery
Damage Comments
All good
Overall Comments
All good Although a week over my planned delivery date
Volkswagen Golf (2013-17)
David
15/09/2015
15/09/2015
8 / 10
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David of Kent, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 15/09/2015
Overall: 8 / 10
Mercedes A Class (2013-15)
Ray
08/09/2015
08/09/2015
6 / 10
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Ray of Stockport, who had a new Mercedes A Class Diesel Hatchback (2013 - 2015) on 08/09/2015
Overall: 6 / 10
Cleanliness Comments
Exterior was dirty
Delivery Communication Comments
Ling said pm delivery, car arrived am
Improvements
Wash car and deliver when supposed to
Skoda Octavia (2013-17)
Mike
14/09/2015
14/09/2015
8 / 10
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Mike of Tadworth, who had a new Skoda Octavia Diesel Hatchback (2013 - 2017) on 14/09/2015
Overall: 8 / 10
Improvements
All very satisfactory
Seat Ibiza (2012-17)
Jags
08/09/2015
08/09/2015
10 / 10
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Jags of Maidenhead, who had a new Seat Ibiza Diesel Hatchback (2012 - 2017) on 08/09/2015
Overall: 10 / 10
Volkswagen Tiguan Estate (2011-16)
Rob
14/09/2015
14/09/2015
8 / 10
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Rob of Shaftesbury, who had a new VW Tiguan Diesel Estate (2011 - 2016) on 14/09/2015
Overall: 8 / 10
Cleanliness Comments
The car was dirty on the outside but the weather would have caused that. The delivery company had collected the car on the Friday though and it was delivered on the Monday so sat on the trailer for the weekend.
Improvements
Delivered it on the Saturday
Audi A6 Saloon (2011-14)
Kim
03/03/2015
03/03/2015
8 / 10
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Kim of Waterlooville, who had a new Audi A6 Diesel Saloon (2011 - 2014) on 03/03/2015
Overall: 8 / 10
Overall Comments
will use again
Honda CR-V Estate (2015 on) (2015-18)
Nige
09/09/2015
09/09/2015
8 / 10
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Nige of Bedford, who had a new Honda CR-V Diesel Estate (2015 - 2018) on 09/09/2015
Overall: 8 / 10
Seat Mii (2019-21)
Geoff
11/09/2015
11/09/2015
8 / 10
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Geoff of Guildford, who had a new Seat Mii Electric Hatchback (2019 - 2021) on 11/09/2015
Overall: 8 / 10
Improvements
Everything went very smoothly !!!!
Nissan Juke Pre-current (2014-20)
Rosie
10/09/2015
10/09/2015
8 / 10
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Rosie of Buckingham, who had a new Nissan Juke Hatchback (2014 - 2020) on 10/09/2015
Overall: 8 / 10
Improvements
A little tour of the car as I had no idea how anything worked! Figured it out but useful to have just a quick overview!
Volkswagen Golf (2013-17)
Dan
10/09/2015
10/09/2015
8 / 10
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Dan of Rochdale, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 10/09/2015
Overall: 8 / 10
Delivery Person Comments
They were very professional and friendly
Cleanliness Comments
A few smudges and marks but nothing that won't wipe off!
Improvements
Nothing. All great.
Audi A3 3dr Hatch (2012-16)
Katie
10/09/2015
10/09/2015
6 / 10
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Katie of Wallsend , who had a new Audi A3 Hatchback (2012 - 2016) on 10/09/2015
Overall: 6 / 10
Improvements
Communication between me and dealer was poor need a set time for delivery
Nissan X-Trail Station Wagon (2014-18)
Melissa
09/09/2015
09/09/2015
10 / 10
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Melissa of Northampton, who had a new Nissan X-Trail Diesel Station Wagon (2014 - 2018) on 09/09/2015
Overall: 10 / 10
Delivery Punctuality Comments
Got a call 30 mins before
Overall Punctuality Comments
Got a call 30 mins before
Overall Comments
Delivery guy was pleasant and polite. Felt slightly rushed but appreciate they have timescales to work.
Missing Comments
No mats provided but guess that's how it is these days?
Improvements
joint inspection without any rush.
Audi A4 Saloon (2012-15)
Frannie
08/09/2015
08/09/2015
10 / 10
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Frannie of Hertford, who had a new Audi A4 Saloon Special Editions (2012 - 2015) on 08/09/2015
Overall: 10 / 10
Delivery Person Comments
He arrived at exactly 08.30, was very well dressed and pleasant chap. A credit to the company he works for.
Delivery Punctuality Comments
Arrived 08.30 as advised
Overall Punctuality Comments
Arrived 08.30 as advised
Cleanliness Comments
It was spotless
Dealer Service Comments
Had little to do with them apart from the delivery and this was faultless
Overall Comments
All as expected. Hassle free.
Delivery Communication Comments
No complaints. Excellent.
Improvements
Nothing, excellent service
Seat Ibiza (2012-17)
Rick
07/09/2015
07/09/2015
10 / 10
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Rick of Southsea, who had a new Seat Ibiza Diesel Hatchback (2012 - 2017) on 07/09/2015
Overall: 10 / 10
Audi A6 Estate (2011-14)
Nicola
04/09/2015
04/09/2015
6 / 10
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Nicola of Ballymena, who had a new Audi A6 Diesel Avant (2011 - 2014) on 04/09/2015
Overall: 6 / 10
Delivery Person Comments
Really nice lady, who was Director of Delivery Co.
Delivery Punctuality Comments
They delivered when they were asked to, to my knowledge, and I can only take their word for it. Unfortunately, it wasn't when we required delivery.
Overall Punctuality Comments
They delivered when they were asked to, to my knowledge, and I can only take their word for it. Unfortunately, it wasn't when we required delivery.
Dealer Service Comments
I'm blaming Dealer but Delivery Co. could be at fault. I only spoke to them and they told me they did what they were instructed.
Overall Comments
With us coming to Scotland to collect it was critical that times of boat and delivery were synced. Our boat arrived in at 09.50 hrs and this was made known well in advance. We had intended to get the 11.30hrs return as we had done with our last two cars from Ling. However the Dealer had asked the Delivery Co. to deliver between 10.30 and 12.30. They delivered at 11.45hrs and therefore we missed the boat and had a 4 hour wait for the next one. This could have been easily avoided.
Delivery Communication Comments
Your people were excellent, but they seemed to have trouble getting info on delivery from Dealer
Improvements
Got times right. There was not enough paperwork for us to get a copy of delivery documents. As mentioned, we have had two previous cars from Ling and delivery was was faultless on those occasions.
Volkswagen Tiguan Estate (2011-16)
Scott
04/09/2015
04/09/2015
8 / 10
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Scott of Mansfield/Notts, who had a new VW Tiguan Diesel Estate (2011 - 2016) on 04/09/2015
Overall: 8 / 10
Delivery Person Comments
Professional, credit to the company
Delivery Punctuality Comments
Driver gave an ETA of 13:30pm, he arrived at 13:25pm, excellent
Overall Punctuality Comments
Driver gave an ETA of 13:30pm, he arrived at 13:25pm, excellent
Cleanliness Comments
In new condition as expected
Damage Comments
Spot on
Dealer Service Comments
Efficent
Overall Comments
Smooth, efficient delivery, everything explained well
Delivery Communication Comments
detailed communication throughout
Improvements
Delivered it on a truck so it had 0 miles on
Hyundai i10 (2014-17)
Cazzie
04/09/2015
04/09/2015
8 / 10
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Cazzie of Harrogate, who had a new Hyundai i10 Hatchback (2014 - 2017) on 04/09/2015
Overall: 8 / 10
Citroen C1
Peeshall Bear
01/09/2015
01/09/2015
10 / 10
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Peeshall Bear of Nottingham, who had a new Citroen C1 Hatchback Special Edition (2014 - 2021) on 01/09/2015
Overall: 10 / 10
Delivery Person Comments
No problems 11 out of 10 here!
Delivery Punctuality Comments
Even though he had to travel so many miles to get here he still managed to arrive before lunchtime 12.00.
Overall Punctuality Comments
Even though he had to travel so many miles to get here he still managed to arrive before lunchtime 12.00.
Cleanliness Comments
Excellent no problems!
Damage Comments
Excellent condition!
Overall Comments
Very friendly and relaxed even if he came all the way from Kent! Then had to pick the car from Doncaster before delivering to me in Nottingham.
Missing Comments
No problems
Improvements
No problems excellent job!
Kia Sportage Estate (2010-16)
Brian
03/09/2015
03/09/2015
8 / 10
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Brian of Retford, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 03/09/2015
Overall: 8 / 10
Delivery Person Comments
So good I gave him a lift to the rail station
Cleanliness Comments
Generally clean, just a couple of scuff marks on the driver door but that happens all the time
Overall Comments
Received call just as the driver was leaving the dealer so had a good idea of expected delivery time
Delivery Communication Comments
He had to call when in town to be directed to destination - alternatively known as lost even with a GPS
Nissan Juke Pre-current (2014-20)
Kirstie
01/09/2015
01/09/2015
10 / 10
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Kirstie of Bristol, who had a new Nissan Juke Hatchback (2014 - 2020) on 01/09/2015
Overall: 10 / 10
Ford Fiesta (2012-17)
Claire
01/09/2015
01/09/2015
6 / 10
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Claire of Huntingdon, who had a new Ford Fiesta Hatchback (2012 - 2017) on 01/09/2015
Overall: 6 / 10
Cleanliness Comments
There were crumbs on the driver seat, looked like the driver had been eating? He even commented that 'they haven't done a very good valet'
Delivery Communication Comments
I expected contact to be made on the morning of delivery however I did not hear anything, I got a Lingo message asking if I had the car ok while I was still waiting which was worrying and forced me to chase you for a delivery time
Improvements
See comments above
Ford Mondeo (2014-19)
Brian
01/09/2015
01/09/2015
6 / 10
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Brian of Durham, who had a new Ford Mondeo Diesel Hatchback (2014 - 2019) on 01/09/2015
Overall: 6 / 10
Cleanliness Comments
Spots of polish or something all over body, your staff are having to deal with it at the moment but its hassle we don't need.
Damage Comments
2 Scratches inside I cant see them from driving position.
Dealer Service Comments
Don't think Ive had any service from them.
Overall Comments
No phone call before delivery, less than 2 miles worth of fuel in car on delivery just as well we have a garage near or would have in the do do.
Delivery Communication Comments
Good by you, none by dealer
Mercedes C Class Estate (2014-18)
02/09/2015
02/09/2015
10 / 10
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of , who had a new Mercedes C Class Diesel Estate (2014 - 2018) on 02/09/2015
Overall: 10 / 10
Missing Comments
TOW BAR
Improvements
NOTHING
Audi A4 Saloon (2012-15)
Ian
02/09/2015
02/09/2015
8 / 10
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Ian of Hartlepool, who had a new Audi A4 Saloon Special Editions (2012 - 2015) on 02/09/2015
Overall: 8 / 10
Delivery Person Comments
Lovely bloke
Delivery Punctuality Comments
Bang on the delivery time
Overall Punctuality Comments
Bang on the delivery time
Cleanliness Comments
Spotless inside, bit dirty outside but it Was driven 180 miles to get here so completely understandable
Dealer Service Comments
Not a lot of communication but it was all straightforward, didn't need to contact.
Overall Comments
Delivered bang on time, clean-ish and by a very well informed nice bloke.
Delivery Communication Comments
Straightforward, simple
Missing Comments
Didn't get a copy of the delivery form. Was too excited about getting the car to ask and I did notice it wasn't on carbon paper.
Improvements
Only thing I can think of after the fact was that, as a first time leaser I could maybe have had some advice on exactly what to do when the car was delivered. I did receive an e-mail, but as it was an early delivery I received it after he left. Not a complaint, I just wish I'd asked for copies of paperwork etc (inexperience and stupidity probably)
Honda CR-V Estate (2015 on) (2015-18)
Chris
01/09/2015
01/09/2015
8 / 10
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Chris of Canterbury, who had a new Honda CR-V Diesel Estate (2015 - 2018) on 01/09/2015
Overall: 8 / 10
Cleanliness Comments
Not spotless inside but OK as it was driven 150 miles from dealers
Overall Comments
Car a bit dirty but it was raining.
Missing Comments
Nothing missing as far as I can see.
Improvements
a phone call on the day with an ETA would have been useful but otherwise very good.
Citroen Grand C4 Picasso (2013-16)
Tariq
01/09/2015
01/09/2015
8 / 10
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Tariq of Manchester, who had a new Citroen Grand C4 Picasso Diesel Estate (2013 - 2016) on 01/09/2015
Overall: 8 / 10
Cleanliness Comments
Floor mats had bits on them
Kia Sportage Estate (2010-16)
Glenn
01/09/2015
01/09/2015
8 / 10
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Glenn of King\'s Lynn, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 01/09/2015
Overall: 8 / 10
Delivery Punctuality Comments
Should have been am delivery
Overall Punctuality Comments
Should have been am delivery
Improvements
Nothing really. Although I have scored them down for late delivery. To be fair the office did call me to let me know.
Ford Fiesta (2012-17)
Lisa
19/01/2015
19/01/2015
8 / 10
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Lisa of London, who had a new Ford Fiesta Hatchback (2012 - 2017) on 19/01/2015
Overall: 8 / 10
Delivery Communication Comments
was a lot earlier then expected
Citroen C1
Al
28/08/2015
28/08/2015
6 / 10
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Al of Halifax, who had a new Citroen C1 Hatchback Special Edition (2014 - 2021) on 28/08/2015
Overall: 6 / 10
Delivery Person Comments
Good phoned and helpful plus friendly
Delivery Punctuality Comments
No waited on original date and did not arrive. When realised mistake it was sorted but they still didn't let the driver know we required delivery by 9am
Overall Punctuality Comments
No waited on original date and did not arrive. When realised mistake it was sorted but they still didn't let the driver know we required delivery by 9am
Cleanliness Comments
No problems inside not sure whether it had been cleaned before putting on delivery vehicle on paintwork
Damage Comments
Nothing obvious and driver had checked and did not find anything
Dealer Service Comments
Just the fact on delivery plus had problem with BAC payment
Overall Comments
Didn't deliver when agreed
Delivery Communication Comments
Good even though there was delivery date problem
Improvements
It would have been to receive a confirmed delivery date from dealer as well as long scars plus whether am or pm delivery
Volkswagen Golf (2013-17)
Dave
28/08/2015
28/08/2015
8 / 10
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Dave of Llanymynech, who had a new VW Golf Hatchback (2013 - 2017) on 28/08/2015
Overall: 8 / 10
Skoda Fabia (2015-18)
Charlotte
26/08/2015
26/08/2015
10 / 10
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Charlotte of Corby, who had a new Skoda Fabia Hatchback (2015 - 2018) on 26/08/2015
Overall: 10 / 10
Delivery Person Comments
Very friendly, professional and courteous.
Delivery Punctuality Comments
Yes it was slightly earlier than expected.
Overall Punctuality Comments
Yes it was slightly earlier than expected.
Cleanliness Comments
Perfect.
Overall Comments
Prompt, on time and the car was in a perfect state.
Delivery Communication Comments
Told the day before by you the ETA and phoned on the morning by the driver to confirm.
Improvements
Nothing!
Nissan Pulsar (2014-18)
Darren
28/08/2015
28/08/2015
10 / 10
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Darren of East Grinstead, who had a new Nissan Pulsar Diesel Hatchback (2014 - 2018) on 28/08/2015
Overall: 10 / 10
Nissan Juke Pre-current (2014-20)
Bob
28/08/2015
28/08/2015
8 / 10
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Bob of Dudley, who had a new Nissan Juke Hatchback (2014 - 2020) on 28/08/2015
Overall: 8 / 10
Delivery Punctuality Comments
Delay was explained
Overall Punctuality Comments
Delay was explained
Overall Comments
I had a call in the morning to explain the slight delay, which was fine
Missing Comments
I'm not sure if the warranty book is there...I will check this
Improvements
Nothing....all was good
Peugeot 208
Rob
27/08/2015
27/08/2015
8 / 10
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Rob of Epsom, who had a new Peugeot 208 Hatchback on 27/08/2015
Overall: 8 / 10
Delivery Person Comments
The delivery person was kind enough to run through the controls and called me with an eta 30 minutes before delivery.
Delivery Punctuality Comments
I put very good but I was not given a ETA so difficult to judge. The car was delivered about midday so was fine (the driver called 30 minutes before to warn me).
Overall Punctuality Comments
I put very good but I was not given a ETA so difficult to judge. The car was delivered about midday so was fine (the driver called 30 minutes before to warn me).
Cleanliness Comments
As I already said it was raining and the car had traveled over 60 miles to my homes so was not as clean as I would have liked.
Damage Comments
I did not see this at delivery time but there was a 6cm black mark on driver side rear panel (I think it will polish out - no scratch) and the rear driver side valve cap was missing.
Overall Comments
It was a wet day and the car traveled over 60 miles to my house so was not as clean as I would of liked but it had been washed before setting off.
Delivery Communication Comments
Great communication from Ling.
Missing Comments
I did not notice anything missing.
Improvements
Rather than clean the car before setting off on a 60 mile journey, perhaps it would be better to use the jet wash in a local garage? Other than that it was great.
Fiat 500 (2008-15)
Sam
24/08/2015
24/08/2015
8 / 10
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Sam of Glasgow, who had a new Fiat 500 Hatchback (2008 - 2015) on 24/08/2015
Overall: 8 / 10
Overall Comments
I was not phoned 30 min before delivery for my car and I was told that this was what would happen. In my paperwork it has not got a note of the delivery miles?
Improvements
Phoned me 30 min in advance before arriving.
Nissan Juke Pre-current (2014-20)
Helen
24/08/2015
24/08/2015
10 / 10
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Helen of Didcot, who had a new Nissan Juke Hatchback (2014 - 2020) on 24/08/2015
Overall: 10 / 10
Damage Comments
It was torrential rain at the time of inspection As far as I could see the car was in excellent condition. I have since checked the car and all is well.
Improvements
The whole process was very efficient.
Audi A6 Saloon (2011-14)
Malcolm
21/08/2015
21/08/2015
8 / 10
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Malcolm of Cramlington, who had a new Audi A6 Diesel Saloon (2011 - 2014) on 21/08/2015
Overall: 8 / 10
Delivery Person Comments
Car left with reception
Cleanliness Comments
Interior was excellent, exterior was obviously dirty after its long drive
Overall Comments
Car was driven direct to me with 400miles on clock
Improvements
Cleaned before dropping off
Citroen C1
Julie
21/08/2015
21/08/2015
10 / 10
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Julie of Northampton, who had a new Citroen C1 Hatchback Special Edition (2014 - 2021) on 21/08/2015
Overall: 10 / 10
Delivery Person Comments
Very polite
Overall Comments
Excellent
Audi A3 Sportback (2013-16)
Kerry
16/07/2015
16/07/2015
10 / 10
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Kerry of Newton Abbot, who had a new Audi A3 Diesel Sportback (2013 - 2016) on 16/07/2015
Overall: 10 / 10
Renault Captur (2013-17)
Elisa
14/08/2015
14/08/2015
10 / 10
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Elisa of Kettering, who had a new Renault Captur Diesel Hatchback (2013 - 2017) on 14/08/2015
Overall: 10 / 10
Delivery Person Comments
Very professional and polite.
Delivery Punctuality Comments
Yes the car was delivered within the stated time frame.
Overall Punctuality Comments
Yes the car was delivered within the stated time frame.
Cleanliness Comments
Car was very clean.
Damage Comments
I checked the car over and all was in good condition.
Dealer Service Comments
Very smooth process.
Overall Comments
The driver called before to say he was on his way so was very helpful.
Delivery Communication Comments
Very pleased.
Missing Comments
Only the warranty book as stated above.
Improvements
I think the delivery was very good.
Volkswagen Golf (2013-17)
Bob
21/08/2015
21/08/2015
10 / 10
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Bob of Newport, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 21/08/2015
Overall: 10 / 10
Delivery Person Comments
Very pleasant and informative young man. He even programmed by Iphone into bluetooth
BMW 5 Series Saloon (2013-16)
19/08/2015
19/08/2015
8 / 10
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of , who had a new BMW 5 Series Saloon (2013 - 2016) on 19/08/2015
Overall: 8 / 10
Delivery Person Comments
Nice guy, who arrived early and was helpful
Cleanliness Comments
See comment above on overall observations.
Damage Comments
Although rear seat was wet - still drying out now.
Dealer Service Comments
No idea really as did not speak to them
Overall Comments
Window on rear of car was down slightly and water on seat. Car had been wiped down at service station so pretty good considering the weather. But for a brand new car I would have thought it should have had a cover on it if coming on an open trailer.
Improvements
Covered delivery vehicle or cover on vehicle
Volkswagen Tiguan Estate (2011-16)
Jamie
18/08/2015
18/08/2015
8 / 10
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Jamie of Stockbridge, who had a new VW Tiguan Diesel Estate (2011 - 2016) on 18/08/2015
Overall: 8 / 10
Audi A1 3dr Hatch (2015-18)
Mel
11/08/2015
11/08/2015
10 / 10
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Mel of Falkirk, who had a new Audi A1 Diesel Hatchback (2015 - 2018) on 11/08/2015
Overall: 10 / 10
Improvements
Nothing
Peugeot 208
Andy
19/08/2015
19/08/2015
10 / 10
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Andy of Newcastle Upon Tyne, who had a new Peugeot 208 Hatchback on 19/08/2015
Overall: 10 / 10
Improvements
Nothing
Nissan Micra (2013-16)
Cris
18/08/2015
18/08/2015
10 / 10
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Cris of Maidstone, who had a new Nissan Micra Hatchback (2013 - 2016) on 18/08/2015
Overall: 10 / 10
Improvements
Nothing
Vauxhall Mokka (2012-16)
Liz
17/08/2015
17/08/2015
10 / 10
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Liz of Daventry, who had a new Vauxhall Mokka Hatchback (2012 - 2016) on 17/08/2015
Overall: 10 / 10
Delivery Person Comments
Funny you should ask about the people who delivered the car, the first thing I noticed was how smart these gentlemen were. They both had suits and ties on and were polite and friendly. Well done to the supplier!
Delivery Punctuality Comments
Arrived early and also text me to give me an ETA.
Overall Punctuality Comments
Arrived early and also text me to give me an ETA.
Damage Comments
Not really damage, my husband, who was away when the car was delivered, spotted a bubble in the paintwork on the drivers side of the windscreen. I have uploaded two photos to show the bubble.
Overall Comments
Car arrived early, which helped me to get on with my day. Thank you!
Improvements
Nothing, excellent service all round!
Volkswagen Touareg Estate (2014-19)
Martin
17/08/2015
17/08/2015
8 / 10
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Martin of Southsea, who had a new VW Touareg Diesel Estate (2014 - 2019) on 17/08/2015
Overall: 8 / 10
Citroen C1
Simon
12/06/2015
12/06/2015
8 / 10
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Simon of Sutton Coldfield, who had a new Citroen C1 Hatchback Special Edition (2014 - 2021) on 12/06/2015
Overall: 8 / 10
Improvements
Nothing - smooth as always thankyou.
Peugeot 208
Ashley
14/08/2015
14/08/2015
10 / 10
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Ashley of Barwell, who had a new Peugeot 208 Hatchback on 14/08/2015
Overall: 10 / 10
Delivery Person Comments
Well turned out
Delivery Punctuality Comments
as above
Overall Punctuality Comments
as above
Cleanliness Comments
car had been cleaned locally
Damage Comments
not looked everywhere but seemd good
Overall Comments
Phoned in the morning and arrived when he said he would
Improvements
Nothing
Renault Clio (2013-16)
Ben
13/08/2015
13/08/2015
8 / 10
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Ben of Beckenham, who had a new Renault Clio Hatchback (2013 - 2016) on 13/08/2015
Overall: 8 / 10
Cleanliness Comments
Was dirty on exterior. Not overly but dirty, even as the doors were opened the cills were dirty. Inside was very good though
Overall Comments
Person was clearly in a hurry and wanted signatures so they could be on their way
Improvements
Little bit more handover time. Cleaner car. I understand it has just been driven a long way but could do with a quick wash prior to delivery
Vauxhall Mokka (2012-16)
Ivan
14/08/2015
14/08/2015
10 / 10
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Ivan of Bushey, who had a new Vauxhall Mokka Diesel Hatchback (2012 - 2016) on 14/08/2015
Overall: 10 / 10
Improvements
Delivery was OK once the delivery date was set
Ford Mondeo (2014-19)
Ewa
12/06/2015
12/06/2015
6 / 10
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Ewa of Arbroath, who had a new Ford Mondeo Diesel Hatchback (2014 - 2019) on 12/06/2015
Overall: 6 / 10
Delivery Person Comments
Nice man.
Damage Comments
A couple of smudges but fine.
Overall Comments
I was not told I was going to pay for delivery as I would have picked it up myself. It also put almost 500 miles on even before I got the car.
Volkswagen Golf (2013-17)
Araz
13/08/2015
13/08/2015
8 / 10
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Araz of Richmond, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 13/08/2015
Overall: 8 / 10
Delivery Person Comments
pleasant
Delivery Punctuality Comments
extrememly punctual, especially given the distance from dealership and time of day
Overall Punctuality Comments
extrememly punctual, especially given the distance from dealership and time of day
Overall Comments
Swift and on time
Ford Focus (2014-18)
Caroline
12/08/2015
12/08/2015
10 / 10
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Caroline of Norwich, who had a new Ford Focus Hatchback (2014 - 2018) on 12/08/2015
Overall: 10 / 10
Kia Rio (2015-16)
Dave
11/08/2015
11/08/2015
10 / 10
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Dave of Wimborne, who had a new Kia Rio Hatchback (2015 - 2016) on 11/08/2015
Overall: 10 / 10
Delivery Person Comments
A very pleasant and friendly gentleman delivered the car.
Delivery Punctuality Comments
Came on the right day.
Overall Punctuality Comments
Came on the right day.
Cleanliness Comments
Car was spotless.
Damage Comments
Car was in perfect condition.
Dealer Service Comments
No problems.
Overall Comments
No problems at all.
Delivery Communication Comments
I knew what was going to happen and when.
Improvements
Can't think of anything. Car arrived in good order on the right day.
Citroen C1
Steve
11/08/2015
11/08/2015
10 / 10
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Steve of Thurcroft, who had a new Citroen C1 Hatchback Special Edition (2014 - 2021) on 11/08/2015
Overall: 10 / 10
Citroen C1
Chris
10/08/2015
10/08/2015
8 / 10
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Chris of Thame, who had a new Citroen C1 Hatchback Special Edition (2014 - 2021) on 10/08/2015
Overall: 8 / 10
Delivery Person Comments
Very nice bloke, had a chat but was professional throughout.
Cleanliness Comments
It had rained the previous day so the car wasn't pristine and nicely polished like you'd hope with a new car but still clean inside and only minor niggle really.
Overall Comments
Prompt and delivered early in the day so no waiting around!
Missing Comments
I had a note from Citroen saying the warranty and handbook are delayed? They have given me website details to download the information but it says they will be delivered to me when they are available? Can this be chased?
Improvements
A call 30 minutes before would have been useful but not necessary
Nissan Juke
Nic
03/08/2015
03/08/2015
8 / 10
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Nic of Derbyshire , who had a new Nissan Juke Diesel Hatchback (2014 on) on 03/08/2015
Overall: 8 / 10
Cleanliness Comments
The car was clean but there were all finger marks inside
Improvements
Just a little cleaner inside, and an exact time but you explained why I would t get an exact time
Audi A1 Sportback (2015-18)
Estee
22/07/2015
22/07/2015
8 / 10
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Estee of SOUTH SHIELDS, who had a new Audi A1 Diesel Sportback (2015 - 2018) on 22/07/2015
Overall: 8 / 10
Improvements
Would have been better if more time was taken to explain all the features of the car.. knobs/ buttons etc by the delivery driver!
Citroen C1
Rodney
07/08/2015
07/08/2015
6 / 10
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Rodney of Gerrards Cross, who had a new Citroen C1 Hatchback Special Edition (2014 - 2021) on 07/08/2015
Overall: 6 / 10
Delivery Punctuality Comments
Car was delivered in morning as promised but I did not receive the 1 hour advance call regarding delivery time.
Overall Punctuality Comments
Car was delivered in morning as promised but I did not receive the 1 hour advance call regarding delivery time.
Cleanliness Comments
Interior was excellent but exterior had dirty marks.
Delivery Communication Comments
Communication with Ling was excellent but see issues above regarding Dealer.
Improvements
Phoned me 1 hour prior to delivery.
Skoda Superb Estate (2013-15)
Michael
06/08/2015
06/08/2015
8 / 10
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Michael of Sudbury, who had a new Skoda Superb Diesel Estate (2013 - 2015) on 06/08/2015
Overall: 8 / 10
Delivery Punctuality Comments
Arrived later than he wished but within the hour slot I was informed.
Overall Punctuality Comments
Arrived later than he wished but within the hour slot I was informed.
Overall Comments
Would have been higher if contact and time arrangements were confirmed earlier than 14 hours before delivery.
Delivery Communication Comments
This is the score for the dealer. I only got time confirmation after contacting LINGs.
Improvements
Nothing really. As Before earlier confirmation from the dealer would have been better.
Mercedes E Class Estate (2013-16)
05/08/2015
05/08/2015
8 / 10
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of , who had a new Mercedes E Class AMG Estate (2013 - 2016) on 05/08/2015
Overall: 8 / 10
Delivery Person Comments
Happy and informative!!
Delivery Punctuality Comments
Were waiting for me as soon as I arrived!!
Overall Punctuality Comments
Were waiting for me as soon as I arrived!!
Cleanliness Comments
It needed a wash before I took it, but that was down to where the cars were parked it was very gravely and the car was covered!!
Overall Comments
Leighton the guy I met when I picked my car up was great!!
Delivery Communication Comments
Got responses very quickly!! This is my second car off you guys!!
Improvements
The car should really have been delivered to me on a trailer!!
Nissan Juke Pre-current (2014-20)
Leo
29/07/2015
29/07/2015
8 / 10
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Leo of , who had a new Nissan Juke Hatchback (2014 - 2020) on 29/07/2015
Overall: 8 / 10
Cleanliness Comments
It had been raining really heavy so the car was a bit grubby on the outside. Fine on the inside
Missing Comments
Delivery form was meant to be emailed to me with the recorded - Still to receive it
Mazda CX-5 Estate (2012-17)
Rab
04/08/2015
04/08/2015
8 / 10
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Rab of Newtownabbey, who had a new Mazda CX-5 Estate (2012 - 2017) on 04/08/2015
Overall: 8 / 10
Dealer Service Comments
Had no real contact with the dealer.
Overall Comments
Driver had phoned and left a text message and was waiting out side the airport when I arrived.
Missing Comments
Was not given a copy of the delivery form.
Improvements
Deliver to N. Ireland. I would have been happy to contribute towards the cost.
Volkswagen Touareg Estate (2014-19)
Mark
03/08/2015
03/08/2015
6 / 10
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Mark of Redditch, who had a new VW Touareg Diesel Estate (2014 - 2019) on 03/08/2015
Overall: 6 / 10
Delivery Person Comments
He was a pleasant chap, I gave him a lift to the local town to get back.
Delivery Punctuality Comments
Slightly later delivery than expected, but ok.
Overall Punctuality Comments
Slightly later delivery than expected, but ok.
Cleanliness Comments
It was a cleaned car, but the process involved is not upto standard IMO, including the tyre shine which splattered all over the side of the car in the 40miles it was driven to me, making looking for imperfections very difficult, 1 wheel and 2 tyres had been changed but the evidence of this was still very apparent on the alloys, adhesive from external protective stickers still remained on the car in various places, protective stickers remained on the steering wheel (easy to remove, but still). Space saver spare wheel was "USED", and not even cleaned after, before being returned to the boot.
Damage Comments
Scratch on plastic arch (very minor), two alloys not up to standard, dealer has visited and agreed they are not right and will look to replace with new under warranty
Dealer Service Comments
PDi poor, for example, general attention to detail, tyre pressures (safety) doesn't inspire confidence when warning lights come on the first morning of use, especially when you can check from inside the car!!! what else didn't they check? stickers left on, adhesive not removed, did they cause the damage to wheels / tyres?
Delivery man John was nice, very presentable.
Simon Smith - timely communication and visit first thing the next morning, impressed he visited and was understanding, and apologized (which doesn't cost anything, but means a lot) and promised to get things sorted.
Overall Comments
Let down with first delivery slot due to damage to the car, the second delivery slot was late in notice provided(Friday evening, for Monday delivery)
Delivery Communication Comments
Very little communication with Dealer, good communication with you guys.
Improvements
More notice planning on the delivery date, planning is everything, and I felt this Monday delivery was dumped on me, but it actually created unexpected stress not having a plan and good notice period for the delivery date, and I have ended up with an insurance policy I am not happy with, where there was no time to sort an alternative.
Stop using the 'shine' on the tyres to make them shiny, they are brand new, there are better products to use that make no "fling" mess, horrible and messy, if they are going to use this, then put it on the back of a trailer, so it doesn't create carnage en-route, and you sign off no damage with confidence, as it is still clean, (the next day is another matter).
Improve attention to detail PDI, I have not got a lot of confidence in the PDI based on tyre readings all being low, especially when a check takes 10 seconds on the readings from the car itself, and with the two tyres even being replaced but having different pressures even still!
Seat Mii (2019-21)
Sarah
04/08/2015
04/08/2015
8 / 10
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Sarah of Consett, who had a new Seat Mii Electric Hatchback (2019 - 2021) on 04/08/2015
Overall: 8 / 10
Peugeot 108 (2014-22)
Lois
24/07/2015
24/07/2015
10 / 10
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Lois of Northumberland, who had a new Peugeot 108 Hatchback (2014 - 2022) on 24/07/2015
Overall: 10 / 10
Nissan Juke
Lynn
29/07/2015
29/07/2015
10 / 10
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Lynn of Edinburgh, who had a new Nissan Juke Diesel Hatchback (2014 on) on 29/07/2015
Overall: 10 / 10
Delivery Person Comments
Lovely friendly guy.
Improvements
Nothing. All round great service provided.
Audi A1 3dr Hatch (2014-18)
28/07/2015
28/07/2015
10 / 10
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of , who had a new Audi A1 Hatchback (2014 - 2018) on 28/07/2015
Overall: 10 / 10
Improvements
Nothing it was all perfect
Peugeot 108 (2014-22)
Gillian
28/07/2015
28/07/2015
10 / 10
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Gillian of Walton On The Hill, who had a new Peugeot 108 Hatchback (2014 - 2022) on 28/07/2015
Overall: 10 / 10
Missing Comments
Handbook which to be fair was pointed out by the delivery driver
Audi A3 3dr Hatch (2012-16)
Emma
28/07/2015
28/07/2015
10 / 10
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Emma of Reading, who had a new Audi A3 Hatchback (2012 - 2016) on 28/07/2015
Overall: 10 / 10
Delivery Person Comments
He was very helpful and showed me around the car and demonstrated key features.
Delivery Punctuality Comments
The delivery was an hour ahead of schedule so very good!
Overall Punctuality Comments
The delivery was an hour ahead of schedule so very good!
Ford Kuga Estate (2012-16)
Simon
13/05/2015
13/05/2015
4 / 10
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Simon of West Bridgford, Nottingham, who had a new Ford Kuga Diesel Estate (2012 - 2016) on 13/05/2015
Overall: 4 / 10
Delivery Person Comments
No contact regarding the initial deposit and as such the money was taken without any notification which caused me quite a considerable amount of trouble as it was unexpected at that time and delivery wasn't due for some time.
Delivery Punctuality Comments
I collected the vehicle as I was working nearby on the delivery day.
Overall Punctuality Comments
I collected the vehicle as I was working nearby on the delivery day.
Cleanliness Comments
But wasn't sparkling on the outside, hand over was somewhat poor and felt like an inconvenience.
Dealer Service Comments
Would really recommend them. I just feel that the customer service isn't there!
Overall Comments
I collected the car as I was working nearby, however the dealer refused to add anything above a minimal amount of fuel despite that by not having to deliver the car I saved them a considerable amount of money. I know it was my choice to collect but as a gesture of good will they could of at least added half a tank or more of fuel.
Delivery Communication Comments
Change of dates by a month and initial deposit was taken without notification.
Improvements
As I collected the car, fuelling the car with more than just the bear minimum would of been a nice gesture of good will as it saved Seama lease a fair amount of money.
Ford Kuga Estate (2012-16)
Zena
27/07/2015
27/07/2015
8 / 10
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Zena of Swindon, who had a new Ford Kuga Diesel Estate (2012 - 2016) on 27/07/2015
Overall: 8 / 10
Cleanliness Comments
Had been washed but inside doors quite dirty
Improvements
Nothing
Volkswagen Tiguan Estate (2011-16)
Graham
24/07/2015
24/07/2015
10 / 10
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Graham of Corby, who had a new VW Tiguan Diesel Estate (2011 - 2016) on 24/07/2015
Overall: 10 / 10
Delivery Person Comments
He was excellent in all respects.
Delivery Punctuality Comments
On the dot.
Overall Punctuality Comments
On the dot.
Cleanliness Comments
Sadly it was raining so the car was immaculate, but wet.
Damage Comments
No damage.
Dealer Service Comments
Very professional all round.
Overall Comments
Very pleasant and professional delivery driver, smartly dressed, called me prior to delivery, arrived on time and was very personable.
Delivery Communication Comments
Great
Missing Comments
Nothing missing
Improvements
Stopped it raining, everything else was perfect.
Citroen C4 Cactus (2014-17)
Rae
24/07/2015
24/07/2015
6 / 10
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Rae of Gateshead, who had a new Citroen C4 Cactus Diesel Hatchback (2014 - 2017) on 24/07/2015
Overall: 6 / 10
Delivery Person Comments
Great guy. Explained lots of features.
Delivery Punctuality Comments
9am delivery
Overall Punctuality Comments
9am delivery
Damage Comments
As discussed
Overall Comments
Outside of car was dirty with smears on driver window and general smears on the body work.
Missing Comments
Unsure. Not clear how to work the USB with an mp3 or phone for music
Improvements
Clean car
Skoda Octavia (2013-17)
Glassy
24/07/2015
24/07/2015
8 / 10
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Glassy of Hebburn, who had a new Skoda Octavia Diesel Hatchback (2013 - 2017) on 24/07/2015
Overall: 8 / 10
Delivery Person Comments
Nice guy
Delivery Punctuality Comments
Right on time
Overall Punctuality Comments
Right on time
Cleanliness Comments
Interior was a tiny bit 'lived in' - a wipe with a cloth on the way out wouldn't have come amiss.
Overall Comments
Came exactly when it should, had multiple calls beforehand.
Missing Comments
No mention that I can see of the extended warranty
Improvements
Perhaps the delivery driver could give the interior a bit of a wipe when he gets out.
Nissan Qashqai (2014-17)
Tom
29/05/2015
29/05/2015
8 / 10
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Tom of York, who had a new Nissan Qashqai Hatchback (2014 - 2017) on 29/05/2015
Overall: 8 / 10
Delivery Person Comments
He even rang up when he was close and asked where the nearest jet wash was so he could go and wash it before he dropped it off to ensure it was sparkling when delivered.
Nissan Note (2013-17)
Katie
23/07/2015
23/07/2015
10 / 10
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Katie of Rotherham, who had a new Nissan Note Hatchback (2013 - 2017) on 23/07/2015
Overall: 10 / 10
Cleanliness Comments
It had been valeted and them stopped and had it washed on the way as it had picked up some road dust very impressed.
Improvements
Nothing they called to let me know a time and they were there on time as promised.
Skoda Yeti Estate (2013-16)
Richie
20/07/2015
20/07/2015
8 / 10
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Richie of London, who had a new Skoda Yeti Diesel Estate (2013 - 2016) on 20/07/2015
Overall: 8 / 10
Delivery Person Comments
Very nice and helpful man
Delivery Punctuality Comments
He called when approximately one hour away.
Overall Punctuality Comments
He called when approximately one hour away.
Overall Comments
Only disappointment was that the car arrived at 3.30pm when we had requested as early in the day as possible.
Improvements
Any kind of ETA would have meant that we didn't have to wait in all day (even just morning or afternoon)
Fiat 500 (2008-15)
Rob
22/07/2015
22/07/2015
8 / 10
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Rob of Tring, who had a new Fiat 500 Hatchback (2008 - 2015) on 22/07/2015
Overall: 8 / 10
Overall Comments
A phone call on the day to give a more accurate eta would have been nice.
Mercedes C Class Saloon (2014-18)
Craig
22/07/2015
22/07/2015
6 / 10
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Craig of Pontefract, who had a new Mercedes C Class Saloon (2014 - 2018) on 22/07/2015
Overall: 6 / 10
Citroen C1
Jo
21/07/2015
21/07/2015
8 / 10
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Jo of Staines, Middlesex, who had a new Citroen C1 Hatchback Special Edition (2014 - 2021) on 21/07/2015
Overall: 8 / 10
Delivery Person Comments
Very good. He was pleasant, friendly & chatty.
Delivery Punctuality Comments
Very good. Good communication with the driver on delivery day.
Overall Punctuality Comments
Very good. Good communication with the driver on delivery day.
Cleanliness Comments
Very good. Clean
Damage Comments
No
Dealer Service Comments
Car was three weeks late! This caused me a lot of problems & I am financially out of pocket as I had to hire a car for one of the three weeks!!!
Overall Comments
Very good. Delivery driver was a nice guy.
Missing Comments
Manual & service book
Improvements
Delivery day itself was fine..
Kia Sportage Estate (2010-16)
Mike
20/07/2015
20/07/2015
10 / 10
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Mike of Harrogate, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 20/07/2015
Overall: 10 / 10
Mercedes C Class Coupe (2011-15)
Richy
20/07/2015
20/07/2015
8 / 10
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Richy of Northwich, who had a new Mercedes C Class Coupe (2011 - 2015) on 20/07/2015
Overall: 8 / 10
Delivery Person Comments
He had a suit and tie on and was very pleasant. He went through the basics of the car.
Delivery Punctuality Comments
He rang to say when he would arrive and rang again with an update.
Overall Punctuality Comments
He rang to say when he would arrive and rang again with an update.
Cleanliness Comments
Interior was perfect. Exterior was dirty. He said he couldn't find a car wash.
Overall Comments
Unfortunately, as it had been driven for 250 miles in wet weather it was dirty and didn't look like a new car, but I understand that there was no alternative (other than going to Exeter to collect it). There was no bow on it either.
Missing Comments
I'm not sure if we have the warranty book - do you know what EG-Ubereinstimmungsbescheinigung means?
Improvements
All in all it was pretty good. I can't complain about it being dirty as it was a long journey.
Nissan Qashqai (2014-17)
Graham
17/07/2015
17/07/2015
8 / 10
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Graham of Prescot, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 17/07/2015
Overall: 8 / 10
Overall Comments
Arrived a bit later than expected
Citroen C1
Mel
17/07/2015
17/07/2015
10 / 10
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Mel of Ulleskelf, who had a new Citroen C1 Hatchback Special Edition (2014 - 2021) on 17/07/2015
Overall: 10 / 10
Kia Sportage Estate (2010-16)
Rodney
20/07/2015
20/07/2015
8 / 10
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Rodney of Gerrards Cross, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 20/07/2015
Overall: 8 / 10
Audi A6 Saloon (2013-14)
Simon
17/07/2015
17/07/2015
10 / 10
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Simon of Prescot, who had a new Audi A6 Saloon Special Editions (2013 - 2014) on 17/07/2015
Overall: 10 / 10
Improvements
Nothing at all
Ford Kuga Estate (2012-16)
Ed
14/07/2015
14/07/2015
6 / 10
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Ed of Chalfont St Giles, who had a new Ford Kuga Diesel Estate (2012 - 2016) on 14/07/2015
Overall: 6 / 10
Delivery Person Comments
Friendly chap
Delivery Punctuality Comments
Hard to say, wasn't given an ETA so couldn't be late or early...arrived at an OK time for me anyway
Overall Punctuality Comments
Hard to say, wasn't given an ETA so couldn't be late or early...arrived at an OK time for me anyway
Dealer Service Comments
Can't speak for dealer, didn't have any contact, driver was nice enough
Delivery Communication Comments
Driver called when here, said he left voicemail but didn't receive so maybe technical fault
Missing Comments
Was there meant to be additional paperwork?
Improvements
ETA would be nice, checklist of papers on arrival?
Nissan Qashqai (2014-17)
Alex
02/07/2015
02/07/2015
10 / 10
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Alex of London, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 02/07/2015
Overall: 10 / 10
Volkswagen Golf (2013-17)
Ram
08/07/2015
08/07/2015
8 / 10
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Ram of Knutsford , who had a new VW Golf Hatchback (2013 - 2017) on 08/07/2015
Overall: 8 / 10
Delivery Person Comments
Very professional
Damage Comments
Previous damage to wheel which was fixed (albeit delay in delivery)
Dealer Service Comments
Only complaint would be about delay around getting authorization to fix wheel. If wheel broken, fix it!! Authorization can wait as customer most important!
Overall Comments
Delayed delivery due to wheel damage. Delay mainly from head office authorization. Actual delivery pretty good and on time.
Delivery Communication Comments
Prompt responses
Citroen C4 Cactus (2014-17)
Lillian
17/07/2015
17/07/2015
8 / 10
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Lillian of Newtownards, who had a new Citroen C4 Cactus Diesel Hatchback (2014 - 2017) on 17/07/2015
Overall: 8 / 10
Dealer Service Comments
The dealer supplied C4 car mats a big plus, I have never had free car mats in any car.
Citroen C4 Cactus (2014-17)
Geeds
15/07/2015
15/07/2015
10 / 10
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Geeds of Lerwick, who had a new Citroen C4 Cactus Hatchback (2014 - 2017) on 15/07/2015
Overall: 10 / 10
Delivery Person Comments
smiling pleasant and chatty
Delivery Punctuality Comments
On time
Overall Punctuality Comments
On time
Cleanliness Comments
yes all ok
Dealer Service Comments
And helpful
Overall Comments
very good and on time
Delivery Communication Comments
all great
Missing Comments
one tyre value cap
Improvements
everything seemed to your ok
Mercedes SLK Convertible (2012-16)
John
16/07/2015
16/07/2015
8 / 10
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John of Chatham, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 16/07/2015
Overall: 8 / 10
Cleanliness Comments
Previous lease cars I have had from Mercedes have been on delivery been to the car wash right at the point of delivery. This car was splattered with lots of dead flies on the bodywork and the windscreen. The first thing I did was to have the bodywork cleaned. I don't know if the previous two deliveries I was given something over and above from the norm or not. Only a minor thing I know, not worth losing sleep over.
Ford Ecosport (2013-18)
Pamela
16/07/2015
16/07/2015
8 / 10
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Pamela of Forfar, who had a new Ford Ecosport Hatchback (2013 - 2018) on 16/07/2015
Overall: 8 / 10
Delivery Communication Comments
No call 30 mins before.
Missing Comments
An air freshener!!! ;)
Skoda Octavia (2013-17)
Geoff
15/07/2015
15/07/2015
8 / 10
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Geoff of Worcester, who had a new Skoda Octavia Diesel Hatchback (2013 - 2017) on 15/07/2015
Overall: 8 / 10
Cleanliness Comments
They'd cleaned it with a fiber cloth, which had left some fibers on the paintwork - looked like scratches. They'd also driven it through a puddle after washing it, so was some splashes
Overall Comments
Guy called at 1.30 to say he'd be there at 2 - rang the doorbell at 2 with the car already unloaded onto the drive.
Missing Comments
No spare wheel.
Citroen C1
Murf
16/07/2015
16/07/2015
10 / 10
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Murf of Swindon , who had a new Citroen C1 Hatchback Special Edition (2014 - 2021) on 16/07/2015
Overall: 10 / 10
Kia Sportage Estate (2010-16)
Rocky
15/07/2015
15/07/2015
8 / 10
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Rocky of Prescot, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 15/07/2015
Overall: 8 / 10
Damage Comments
Overall excellent.
Dealer Service Comments
As I mentioned, it was just the waiting for quite a few weeks for the car,
Overall Comments
Delivery was great, but I thought the waiting for it for quite a few weeks, may have been a bit quicker.
Nissan X-Trail Station Wagon (2014-18)
Jim
15/07/2015
15/07/2015
8 / 10
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Jim of Swadlincote, who had a new Nissan X-Trail Diesel Station Wagon (2014 - 2018) on 15/07/2015
Overall: 8 / 10
Overall Comments
delivery was good, car could of been cleaner but was down to weather.
Missing Comments
Just realised the delivery note says full sized spare wheel in car but it is actually a space saver which I was expecting as per brochure.
Nissan Qashqai (2014-17)
Sonya
15/07/2015
15/07/2015
10 / 10
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Sonya of Purley, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 15/07/2015
Overall: 10 / 10
Damage Comments
Tiny weeny light scratch
Improvements
Nothing
Renault Megane Coupe (2014-15)
Dan
01/07/2015
01/07/2015
4 / 10
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Dan of Fleet, who had a new Renault Megane Coupe Special Editions (2014 - 2015) on 01/07/2015
Overall: 4 / 10
Delivery Person Comments
Grubby looking and left dandruff all over the seats etc. Then asked for a lift to the station. Tried to get me to sign for the car without me inspecting the car.
Delivery Punctuality Comments
was on time as agreed
Overall Punctuality Comments
was on time as agreed
Cleanliness Comments
It wasn't...see comments above.
Overall Comments
The car was very dirty outside (somewhat understandable when driven to you) but the interior was very dirty too - both seats, mats, and plastics. I immediately had to take the take to be cleaned inside and out.
Improvements
A clean car....at least on the inside.
Volkswagen Up (2012-16)
08/07/2015
08/07/2015
8 / 10
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of , who had a new VW Up Hatchback (2012 - 2016) on 08/07/2015
Overall: 8 / 10
Missing Comments
Confirmation of registration and VW assistance documents missing, as per the first vehicle.
Volkswagen Up (2012-16)
03/07/2015
03/07/2015
10 / 10
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of , who had a new VW Up Hatchback (2012 - 2016) on 03/07/2015
Overall: 10 / 10
Volkswagen Golf (2013-17)
Chris
08/07/2015
08/07/2015
8 / 10
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Chris of Cambridge, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 08/07/2015
Overall: 8 / 10
Mercedes C Class Coupe (2011-15)
Gareth
01/07/2015
01/07/2015
10 / 10
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Gareth of Cardiff, who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 01/07/2015
Overall: 10 / 10
Delivery Person Comments
Nice friendly guy
Cleanliness Comments
Spotless!
Missing Comments
I didnt get a delivery form from the guy
Improvements
Nothing
Ford Focus (2014-18)
Mark
10/07/2015
10/07/2015
8 / 10
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Mark of Runcorn, who had a new Ford Focus Hatchback (2014 - 2018) on 10/07/2015
Overall: 8 / 10
Missing Comments
The delivery companies deliver the cars in average condition, the car needed cleaning on receipt. I prepared my other car going back to Citreon, it was pristine inside and out. They need to present their cars in showroom condition, not with alloys covered in muck and grill covered in dust, moan over. other than that really pleased.
Improvements
Present the car in a clean condition.
Ford Fiesta (2012-17)
Steph
07/07/2015
07/07/2015
8 / 10
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Steph of Gateshead, who had a new Ford Fiesta Hatchback (2012 - 2017) on 07/07/2015
Overall: 8 / 10
Missing Comments
The reg plate was different to the advised reg number. I have since received the correct one.
Volvo V60 Estate (2013-18)
William
09/07/2015
09/07/2015
10 / 10
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William of Leicester, who had a new Volvo V60 Diesel Sportswagon (2013 - 2018) on 09/07/2015
Overall: 10 / 10
Delivery Person Comments
Absolutely brilliant-- he took time to walk me through all aspects of the car (I had a lot of questions!) - in a very nice friendly manner
Delivery Punctuality Comments
Spot on
Overall Punctuality Comments
Spot on
Cleanliness Comments
Perfect
Overall Comments
Fantastic - early delivery on the day and great communication beforehand
Improvements
Nothing!
Citroen C4 Cactus (2014-17)
Jon
09/07/2015
09/07/2015
8 / 10
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Jon of , who had a new Citroen C4 Cactus Diesel Hatchback (2014 - 2017) on 09/07/2015
Overall: 8 / 10
Volkswagen Up (2012-16)
Dave
07/07/2015
07/07/2015
8 / 10
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Dave of Edinburgh, who had a new VW Up Hatchback (2012 - 2016) on 07/07/2015
Overall: 8 / 10
Missing Comments
Happy with the delivery. Guy was pleasant, helpful and on time.
Improvements
Would have been good to get a call the day before with an ETA for delivery, rather than on the day itself. Minor point really.
Seat Ibiza (2012-17)
Andrew
03/07/2015
03/07/2015
8 / 10
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Andrew of Hazel Grove, who had a new Seat Ibiza Hatchback (2012 - 2017) on 03/07/2015
Overall: 8 / 10
Dealer Service Comments
Not sure of the usual processing time but it took from mid may to early July for me (from order to delivery) to get the car. I was expecting it to be quicker than this.
Ford Fiesta (2012-17)
Mark
01/07/2015
01/07/2015
6 / 10
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Mark of Pinner, who had a new Ford Fiesta Hatchback (2012 - 2017) on 01/07/2015
Overall: 6 / 10
Delivery Person Comments
i felt the delivery guy couldnt get away fast enough
Delivery Punctuality Comments
cant really fault the time it was delivered even though i had asked weeks in advance for a time not bad being 20 mins late
Overall Punctuality Comments
cant really fault the time it was delivered even though i had asked weeks in advance for a time not bad being 20 mins late
Cleanliness Comments
could have been cleaner
Dealer Service Comments
didnt really check the car over had to take it to my local ford garage to get what should have been picked up sort
Overall Comments
bent over backwards to get the car to me before i had to be at work
Delivery Communication Comments
never can fault ling and the team
Improvements
cleaner car, longer car check, not rushed
Nissan Qashqai (2014-17)
Dave
02/07/2015
02/07/2015
8 / 10
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Dave of Manchester, who had a new Nissan Qashqai Hatchback (2014 - 2017) on 02/07/2015
Overall: 8 / 10
Delivery Punctuality Comments
Also great communication from the driver
Overall Punctuality Comments
Also great communication from the driver
Cleanliness Comments
Had been been cleaned outside, but unfortunately looked dirty when delivered as it was driven. Didn't look immaculate as you would expect inside. Not a big deal though and wouldn't have mentioned if wasn't asked
Delivery Communication Comments
Great communication from ling and team through the whole process! Driver was also in communication the morning of delivery
Improvements
I understand that sometimes cars will be driven to customers, but the car could have been cleaner both inside and out, and I think the driver had been giving himself points for how many files he could get splattered to the front of the car :)
Volkswagen Golf (2013-17)
Tim
02/07/2015
02/07/2015
8 / 10
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Tim of Royston, Heydon, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 02/07/2015
Overall: 8 / 10
Skoda Octavia Estate (2013-17)
Jonathan
19/06/2015
19/06/2015
10 / 10
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Jonathan of Ballyclare, who had a new Skoda Octavia Diesel Estate (2013 - 2017) on 19/06/2015
Overall: 10 / 10
Improvements
Nothing, very good.
Nissan X-Trail Station Wagon (2014-18)
Jackie
06/07/2015
06/07/2015
10 / 10
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Jackie of Fleet, who had a new Nissan X-Trail Diesel Station Wagon (2014 - 2018) on 06/07/2015
Overall: 10 / 10
Improvements
Nothing :)
Citroen C1
Annie
06/07/2015
06/07/2015
4 / 10
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Annie of Penrith, who had a new Citroen C1 Hatchback Special Edition (2014 - 2021) on 06/07/2015
Overall: 4 / 10
Delivery Person Comments
No handover, just sign this bit of paper. Also as the delivery address was rural he asked me how am I supposed to get to a train station. Do you have taxi numbers. He rang his office who suggested I take him! It should not really be my problem how the delivery driver gets back to his destination....
Delivery Punctuality Comments
No it was late due to going to wrong address some 80 miles away. Then took driver another 4 hours to find correct address. I waited in all day and eventually he landed about 4pm
Overall Punctuality Comments
No it was late due to going to wrong address some 80 miles away. Then took driver another 4 hours to find correct address. I waited in all day and eventually he landed about 4pm
Cleanliness Comments
Not very clean inside or out.......
Damage Comments
Could not see any
Dealer Service Comments
Very Poor due to reasons above
Overall Comments
The dealer took the car to the invoice address rather than delivery address. The car came dirty inside and out (pics sent) aswell as the wrong address the dealer also gave the delivery firm my mobile number incorrectly.
Delivery Communication Comments
Ling Excellent..... Dealer and delivery Company Poor
Missing Comments
Did not appear to be anything missing
Improvements
Correct delivery address. Correct Mobile number. Better communication. Deliver a clean car inside and out.
Offer the option of picking up from a dealer which would have been less hassle and car would have been new and not already got 258 miles on it!
Mercedes E Class Saloon (2013-16)
29/06/2015
29/06/2015
10 / 10
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of , who had a new Mercedes E Class Diesel Saloon (2013 - 2016) on 29/06/2015
Overall: 10 / 10
Kia Picanto (2011-15)
Oli
30/06/2015
30/06/2015
6 / 10
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Oli of Halstead, who had a new Kia Picanto Hatchback (2011 - 2015) on 30/06/2015
Overall: 6 / 10
Improvements
Nothing,it was pretty good!
Kia Sportage Estate (2010-16)
Julie
03/07/2015
03/07/2015
8 / 10
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Julie of Lancashire, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 03/07/2015
Overall: 8 / 10
Improvements
Nothing
Honda Civic (2015-18)
Helen
03/07/2015
03/07/2015
8 / 10
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Helen of Sudbury, who had a new Honda Civic Diesel Hatchback (2015 - 2018) on 03/07/2015
Overall: 8 / 10
Delivery Person Comments
Friendly chap.
Cleanliness Comments
because it had been driven down from Manchester it had bird droppings and flies on it and some of the black needed a bit of a polish up due to water splashes from window cleaning fluid. I suppose that can't be helped given the 230 mile journey.
Overall Comments
Nice to get it delivered to home early in the day so I could still get to work on time. It was the wrong colour though, but luckily I didn't mind as I like the colour that it came in. (which was lucky I feel) Hence this has reduced it to average
Improvements
none
Jaguar XF Estate (2012-15)
Steve
01/07/2015
01/07/2015
8 / 10
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Steve of Selby, who had a new Jaguar XF Diesel Sportbrake (2012 - 2015) on 01/07/2015
Overall: 8 / 10
Ford Kuga Estate (2012-16)
Graeme
03/07/2015
03/07/2015
8 / 10
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Graeme of Bathgate, who had a new Ford Kuga Diesel Estate (2012 - 2016) on 03/07/2015
Overall: 8 / 10
Delivery Person Comments
Very pleasant people - checked spare wheel, locking wheel nut and owners manuals with me, then waited patiently whilst I carefully checked the car for chips and scratches (of which there were none).
Delivery Punctuality Comments
ETA given the day before delivery as 13:00. Actual delivery time was approx 13:10. Excellent service.
Overall Punctuality Comments
ETA given the day before delivery as 13:00. Actual delivery time was approx 13:10. Excellent service.
Cleanliness Comments
Interior excellent, bodywork also excellent but some residue on the windscreen that appeared to be possibly from window stickers. Was easily cleaned off.
Damage Comments
No damage found on delivery.
Dealer Service Comments
Can't really grade this - all my contact was with Ling rather than the dealer.
Overall Comments
Car was delivered within about 10 minutes of the estimated time, but there was no phone call on the morning of delivery to confirm the time estimate. Very happy with the process though.
Delivery Communication Comments
Only way the communication could be improved would be if the phone call 30 minutes before delivery had been made.
Improvements
As already stated, only the advance call shortly before delivery.
Ford Transit Custom Crew Bus
Marsh
03/07/2015
03/07/2015
8 / 10
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Marsh of West Lothian, who had a new Ford Transit Custom 270 L1 Diesel Fwd (2012 - 2017) on 03/07/2015
Overall: 8 / 10
Dealer Service Comments
Wrong colour of vehicle, this issue has now been resolved.
Improvements
Made sure the vehicle spec was correct.
Skoda Superb Estate (2013-15)
Gareth
02/07/2015
02/07/2015
8 / 10
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Gareth of Leigh-on-sea, who had a new Skoda Superb Diesel Estate (2013 - 2015) on 02/07/2015
Overall: 8 / 10
Improvements
Just a rough idea of the delivery time would have been useful.
Citroen C4 Cactus (2014-17)
Scott
01/07/2015
01/07/2015
6 / 10
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Scott of Towcester, who had a new Citroen C4 Cactus Hatchback (2014 - 2017) on 01/07/2015
Overall: 6 / 10
Cleanliness Comments
covered water spots so had to get it cleaned again
Damage Comments
tiny scratch on bumper but nothing to write home about (was logged)
Dealer Service Comments
n/a
Overall Comments
car covered in water spots looked bad
Improvements
wash and DRY the car.
Skoda Octavia (2013-17)
Simon
01/07/2015
01/07/2015
6 / 10
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Simon of Newcastle Upon Tyne, who had a new Skoda Octavia Diesel Hatchback (2013 - 2017) on 01/07/2015
Overall: 6 / 10
Dealer Service Comments
As above.
Overall Comments
The car was delivered the following day. I only got advised of the delay at 1650 on the day of delivery having taken the day off work, and after I contacted Lings. The delay was due to a lorry on fire - and whilst I totally understand that, and felt sorry for the driver, he did tell me that he set of from the dealership at 1500. He was never going to get here for 1700. The driver was very apologetic.
Improvements
More regular updates from the deliverer.
A more realistic view on how long it takes to get to the frozen north.
Ford Fiesta (2012-17)
Phil
02/07/2015
02/07/2015
6 / 10
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Phil of Herts, who had a new Ford Fiesta Hatchback (2012 - 2017) on 02/07/2015
Overall: 6 / 10
Delivery Punctuality Comments
Delivery driver did not call to confirm time, but car was delivered around 2pm so not so bad.
Overall Punctuality Comments
Delivery driver did not call to confirm time, but car was delivered around 2pm so not so bad.
Cleanliness Comments
Car had not been valeted, was muddy inside and very dusty. Ling was very quick to respond to these complaints with a £25 refund for a valet though.
Delivery Communication Comments
EXCELLENT communication with Ling. NONE with delivery driver.
Improvements
Nothing!
Citroen C4 Cactus (2014-17)
John
02/07/2015
02/07/2015
8 / 10
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John of Hornchurch, who had a new Citroen C4 Cactus Diesel Hatchback (2014 - 2017) on 02/07/2015
Overall: 8 / 10
Delivery Punctuality Comments
Arrived when they said it would
Overall Punctuality Comments
Arrived when they said it would
Cleanliness Comments
He said it had been washed but it was a little dirty with splattered bugs on bonnet and windscreen
Damage Comments
Not that I could see
Dealer Service Comments
It was quite a long wait for the car, 1st April until 2 July
Volkswagen Up (2012-16)
David
01/07/2015
01/07/2015
8 / 10
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David of Newcastle Upon Tyne, who had a new VW Up Hatchback (2012 - 2016) on 01/07/2015
Overall: 8 / 10
Delivery Person Comments
The man was very friendly and pleasant.
Delivery Punctuality Comments
I was rang ahead with plenty of notice.
Overall Punctuality Comments
I was rang ahead with plenty of notice.
Damage Comments
The car was not damaged but I noticed afterwards that there were three very small black marks at the edge of the driver door. I reported this and uploaded a picture.
Overall Comments
The car was delivered without any hassle.
Volkswagen Touareg Estate (2014-19)
Steve
01/07/2015
01/07/2015
10 / 10
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Steve of Bristol, who had a new VW Touareg Diesel Estate (2014 - 2019) on 01/07/2015
Overall: 10 / 10
Delivery Person Comments
Kept in touch with me and was very smart, polite and professional
Delivery Punctuality Comments
Was within the estimated guide time
Overall Punctuality Comments
Was within the estimated guide time
Dealer Service Comments
I didn't have any contact with the dealer but they delivered when they said they would
Delivery Communication Comments
Absolutely excellent communication
Improvements
Nothing!
Citroen C1
Ton
01/07/2015
01/07/2015
8 / 10
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Ton of London Colney, who had a new Citroen C1 Hatchback Special Edition (2014 - 2021) on 01/07/2015
Overall: 8 / 10
Delivery Punctuality Comments
Bit confusing but ok I the end
Overall Punctuality Comments
Bit confusing but ok I the end
Cleanliness Comments
Outside dusty and leathered badly
Overall Comments
Only slight weakness was the cleanliness of the out side but I think he can a fair distance
Improvements
Better time allocation but good overall
Ford Fiesta (2012-17)
Kevin
01/07/2015
01/07/2015
10 / 10
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Kevin of Notts, who had a new Ford Fiesta Diesel Hatchback (2012 - 2017) on 01/07/2015
Overall: 10 / 10
Delivery Communication Comments
You made it very easy to use the website,very easy to understand
Missing Comments
Hand book was missing no received in post
Improvements
Nothing
Seat Ibiza (2013-17)
Gaz
01/07/2015
01/07/2015
8 / 10
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Gaz of Walsall, who had a new Seat Ibiza Hatchback Special Edition (2013 - 2017) on 01/07/2015
Overall: 8 / 10
Improvements
Everything was perfect thank you.
Fiat 500 (2008-15)
Michael
29/06/2015
29/06/2015
8 / 10
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Michael of North Shields, who had a new Fiat 500 Hatchback (2008 - 2015) on 29/06/2015
Overall: 8 / 10
Ford Fiesta (2014-17)
Denis
25/06/2015
25/06/2015
4 / 10
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Denis of Bangor, who had a new Ford Fiesta Hatchback Special Editions (2014 - 2017) on 25/06/2015
Overall: 4 / 10
Delivery Punctuality Comments
Delivery arranged for 10.00am weeks in advance ,only signed for car @12.40pm.Missed arranged ferry and had to rearrange ferry home.
Overall Punctuality Comments
Delivery arranged for 10.00am weeks in advance ,only signed for car @12.40pm.Missed arranged ferry and had to rearrange ferry home.
Cleanliness Comments
Due to weather(raining on the day) and motorway driving.
Damage Comments
Spilled coffee on dashboard,door panel, centre console and drivers seat impregnated with the strong smell of coffee.
Dealer Service Comments
Due to rain on delivery day car was dirty but that was due to motorway driving and rain. Interrior was covered all over with coffee spills due to driver.
Overall Comments
Very disappointed and unhappy.
Delivery Communication Comments
ON delivery day poor communication from dealer.
Improvements
Car delivery as close to arranged time and not almost three hours late.
Ford Focus (2014-18)
Dave
30/06/2015
30/06/2015
8 / 10
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Dave of MIRFIELD, who had a new Ford Focus Diesel Hatchback (2014 - 2018) on 30/06/2015
Overall: 8 / 10
Delivery Person Comments
No issues at all, very friendly and patient (screaming baby and dog helped inspect the car)
Delivery Punctuality Comments
No idea as I never got a call before it arrived - car just turned up so good job I was around just in case.
Overall Punctuality Comments
No idea as I never got a call before it arrived - car just turned up so good job I was around just in case.
Cleanliness Comments
Clean inside, a few water marks on the bodywork but nothing some polish can't sort out.
Damage Comments
Not applicable
Dealer Service Comments
Can't give any more than average as I have not spoken to them once. Car came on requested day though which is a plus.
Overall Comments
Easy process, much less hassle than messing around with main dealer directly.
Delivery Communication Comments
No issues with Lings Cars, but no communication at all from dealer so can't rate them.
Missing Comments
Delivery driver said some paperwork that was usually present when dropping off cars wasn't, but this didn't affect me at all. Paperwork was for his company/main dealer records not the customer so no impact on me.
Improvements
A call in advance would be useful. I understand times are difficult to get but even am or pm would be an improvement on nothing at all.
Hyundai IX35 Estate (2010-15)
Dean
30/06/2015
30/06/2015
8 / 10
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Dean of Wednesbury, who had a new Hyundai IX35 Estate (2010 - 2015) on 30/06/2015
Overall: 8 / 10
Delivery Punctuality Comments
Arrived early
Overall Punctuality Comments
Arrived early
Cleanliness Comments
Some scuffing on interior could have been buffed up
Improvements
all good, didn't receive /sign any delivery docs but not an issue
Skoda Octavia Estate (2013-17)
Keith
24/06/2015
24/06/2015
8 / 10
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Keith of County Durham , who had a new Skoda Octavia Diesel Estate (2013 - 2017) on 24/06/2015
Overall: 8 / 10
Cleanliness Comments
lots of flies, it had been a warm dry day!
Nissan Qashqai (2014-17)
Elle
25/06/2015
25/06/2015
10 / 10
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Elle of Stanley, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 25/06/2015
Overall: 10 / 10
Citroen C1
Dave
30/06/2015
30/06/2015
8 / 10
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Dave of Bushey, who had a new Citroen C1 Hatchback Special Edition (2014 on) on 30/06/2015
Overall: 8 / 10
Cleanliness Comments
It had been put through a car wash
Dealer Service Comments
I have had no contact or dealings whatsoever from the supplying dealer
Delivery Communication Comments
Although nobody could give a time, I asked for morning delivery. The car arrived at 12:30 in the afternoon, which was close enough, and the delivery driver phoned ahead 30 minutes beforehand
Skoda Octavia Estate (2013-17)
Shona
30/06/2015
30/06/2015
8 / 10
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Shona of Crosslee, who had a new Skoda Octavia Diesel Estate (2013 - 2017) on 30/06/2015
Overall: 8 / 10
Delivery Punctuality Comments
I was told 9am but arrived at 10am. I was happy enough but a call on the morning to give an update on arrival time would have given a perfect score.
Overall Punctuality Comments
I was told 9am but arrived at 10am. I was happy enough but a call on the morning to give an update on arrival time would have given a perfect score.
Cleanliness Comments
Some crombs on seat. Outside was dirty but it had been driven near 400 miles.
Damage Comments
A light scratch on back bumper. I uploaded a photo to Lingo.
Delivery Communication Comments
It would have been "very good" if I got a confirmation call from delivery man on morning of delivery.
Citroen C1
Josie
30/06/2015
30/06/2015
8 / 10
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Josie of Thurlestone, who had a new Citroen C1 Hatchback Special Edition (2014 - 2021) on 30/06/2015
Overall: 8 / 10
Cleanliness Comments
Little bit dusty on outside which is understandable, but also windows inside are dusty and need a bit of a wipe which I am happy to do.
Citroen C1 (2014-20)
Henry
26/06/2015
26/06/2015
8 / 10
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Henry of Chelsea, London, who had a new Citroen C1 Airscape Hatchback Special Edition (2014 - 2020) on 26/06/2015
Overall: 8 / 10
Delivery Person Comments
Very pleasant and friendly. Very clean, tidy and well dressed.
Delivery Punctuality Comments
Scheduled for morning delivery but was delivered at 15.30. There was much traffic though.
Overall Punctuality Comments
Scheduled for morning delivery but was delivered at 15.30. There was much traffic though.
Cleanliness Comments
No problem noted.
Damage Comments
Though not yet driven as not insured, no physical damage seen.
Dealer Service Comments
It would have been very good but for the driver's failure. Question is asked, did the dealer train the driver on procedures for car delivery? Paper documents were on the floor of passenger side, non was handed over to me. I was not asked to complete any forms; I was not asked to check the car condition...nothing was done except give me an electronic device to sign car collected by me!
Overall Comments
one key missing. paper or delivery forms found on the floor of car! No info
Delivery Communication Comments
Clear, conscise & well-updated.
Missing Comments
Only one key was delivered but usually two keys are supplied with a new car.
Note, I did not receive Warranty Book but rather I received a Maintenance and Warranty Guide. The Delivery Form ticked Yes above, refers to Delivery Form I completed in Ling's website only.
Improvements
Please, do not assume your customer knows what to do when cars are delivered. Tell and drum it until it sinks. Tell to check and complete form.
Nissan Juke Pre-current (2014-20)
Dave
29/06/2015
29/06/2015
8 / 10
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Dave of HALESOWEN, who had a new Nissan Juke Hatchback (2014 - 2020) on 29/06/2015
Overall: 8 / 10
Delivery Person Comments
Very smart (he wore a shirt and tie) clean shaven and clean shoes. (Important) & Very polite.
Delivery Punctuality Comments
No the driver was over an hour later than I was told.
Overall Punctuality Comments
No the driver was over an hour later than I was told.
Cleanliness Comments
Yes very good I could see car had been washed.
Damage Comments
No damage.
Dealer Service Comments
Way too slow from receipt of vehicle to PPI and still not ready for the delivery driver.
Overall Comments
Very good
Delivery Communication Comments
Good comms.
Missing Comments
Overall a good experience but disappointed with the dealer taking 13 days to PPI the car, even then not ready for delivery due to spoiler only being fitted while the delivery driver waited
Improvements
Lings cars is first class but kick your dealers into shape!
Nissan Micra (2013-16)
Helen
25/06/2015
25/06/2015
6 / 10
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Helen of DURHAM, who had a new Nissan Micra Hatchback (2013 - 2016) on 25/06/2015
Overall: 6 / 10
Delivery Person Comments
CAR HANDED OVER - MINIMUM INFORMATION / TOUR OF VEHICLE GIVEN. GENERALLY OK.
Delivery Punctuality Comments
1 HR LATE BUT THEY STAYED IN TOUCH WITH ME - THIS DUE TO DELIVERY PERSON DEMANDING VALET BEFORE DELIVERY SO NO PROBLEM.
Overall Punctuality Comments
1 HR LATE BUT THEY STAYED IN TOUCH WITH ME - THIS DUE TO DELIVERY PERSON DEMANDING VALET BEFORE DELIVERY SO NO PROBLEM.
Improvements
NOTHING - QUITE CONTENT WITH DELIVERY
Citroen DS3 (2010-15)
Chris
18/05/2015
18/05/2015
10 / 10
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Chris of Shorne, who had a new Citroen DS3 Hatchback (2010 - 2015) on 18/05/2015
Overall: 10 / 10
Delivery Person Comments
He was very friendly professional and didn't have any body odour :)
Delivery Punctuality Comments
right on time as planned
Overall Punctuality Comments
right on time as planned
Cleanliness Comments
Perfect condition
Damage Comments
None at all
Dealer Service Comments
Very good!
Overall Comments
The car turned up nice and early on the day so I wasnt hanging around all day. The driver who delivered it was very friendly and the car was in perfect condition.
Delivery Communication Comments
The BEST
Improvements
Nothing, all perfect
Skoda Octavia Estate (2013-17)
Chris
25/06/2015
25/06/2015
10 / 10
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Chris of Portsmouth, who had a new Skoda Octavia Diesel Estate (2013 - 2017) on 25/06/2015
Overall: 10 / 10
Delivery Person Comments
Very pleasant chap
Delivery Punctuality Comments
Arrived on the day and I was advised about 45 minutes in advance of the time.
Overall Punctuality Comments
Arrived on the day and I was advised about 45 minutes in advance of the time.
Damage Comments
Car was in perfect condition (other than a couple of flies it had collided with on the delivery journey!)
Overall Comments
Car was delivered right to my front door.
Improvements
Not a lot to be honest. Giving a time slot in advance would obviously be better but thats difficult to offer on a free delivery service.
Seat Ibiza Estate (2012-16)
Patrick
24/06/2015
24/06/2015
8 / 10
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Patrick of Glasgow, who had a new Seat Ibiza Sport Tourer (2012 - 2016) on 24/06/2015
Overall: 8 / 10
Delivery Person Comments
Stuart. Lovely older gentleman called Stuart who phoned to say that there was going to be a delay but then kept me in the loop after that with updates on his ETA.
Delivery Punctuality Comments
The original driver pulled out so they had to find a replacement. To be honest - things happen and I appreciated that they got it here by 5pm so no harm done.
Overall Punctuality Comments
The original driver pulled out so they had to find a replacement. To be honest - things happen and I appreciated that they got it here by 5pm so no harm done.
Cleanliness Comments
A few crumbs but other than that it was showroom standard
Improvements
Nada
Jaguar XF Estate (2012-15)
Jon
26/06/2015
26/06/2015
10 / 10
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Jon of Pontefract, who had a new Jaguar XF Diesel Sportbrake (2012 - 2015) on 26/06/2015
Overall: 10 / 10
Missing Comments
The only small thing I only noticed yesterday was that where the tow bar has been installed, there was a need to cut hole into the bumper. I am not sure if there should be a cover for this when the tow bar is not in use. Not a major issue just detracts a little from the overall look of the rear of the vehicle. I will upload a picture for you.
Seat Ibiza (2013-17)
Dean
26/06/2015
26/06/2015
8 / 10
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Dean of Ludlow, who had a new Seat Ibiza Sport Coupe Special Edition (2013 - 2017) on 26/06/2015
Overall: 8 / 10
Damage Comments
v
Volkswagen Tiguan Estate (2011-16)
Chris
23/06/2015
23/06/2015
10 / 10
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Chris of St. Neots, who had a new VW Tiguan Diesel Estate (2011 - 2016) on 23/06/2015
Overall: 10 / 10
Delivery Person Comments
Very nice bloke
Delivery Punctuality Comments
Yes all good
Overall Punctuality Comments
Yes all good
Overall Comments
On time, given advance notice by phone the night before, delivered first thing in the morning
Improvements
Nothing - all good
Citroen C1
Claire
24/06/2015
24/06/2015
8 / 10
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Claire of Deal, who had a new Citroen C1 Hatchback Special Edition (2014 - 2021) on 24/06/2015
Overall: 8 / 10
Delivery Person Comments
He was a pleasant enough chap.
Delivery Punctuality Comments
Phone call in advance was really helpful.
Overall Punctuality Comments
Phone call in advance was really helpful.
Cleanliness Comments
Car was very clean - as new.
Damage Comments
There is a small scratch which I sm shortly going to download. He did take photos and I know the scratch will have shown up when he took one. I never properly looked around the car basically as the car was delivered on a busy main road.
Overall Comments
Delivery ran smoothly. Had a call about 1/2 hr ahead of delivery and spent some time going over functions of the car with me. However, kick myself for not having looked around the car properly to notice the small scratch. Otherwise all good.
Improvements
Nothing - you did tell me to ensure I looked around the car and the whole excitement etc, I didn't look closely enough for marks.
Skoda Octavia (2013-17)
Lou
26/06/2015
26/06/2015
8 / 10
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Lou of Leeds, who had a new Skoda Octavia Diesel Hatchback (2013 - 2017) on 26/06/2015
Overall: 8 / 10
Missing Comments
Appear not to have a Service Book.
There is a Service Schedule Book but it has no pages where the service stamps go,so not sure it is a proper book?
Audi A6 Estate (2013-14)
Peter
25/06/2015
25/06/2015
8 / 10
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Peter of Newcastle-upon-Tyne, who had a new Audi A6 Avant Special Editions (2013 - 2014) on 25/06/2015
Overall: 8 / 10
Delivery Communication Comments
No communication at all from dealer
Volkswagen Up (2012-16)
Shona
22/06/2015
22/06/2015
8 / 10
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Shona of Airdrie, who had a new VW Up Hatchback (2012 - 2016) on 22/06/2015
Overall: 8 / 10
Delivery Person Comments
nice, friendly. informative
Delivery Punctuality Comments
delivered 10.30am all the way from west midlands
Overall Punctuality Comments
delivered 10.30am all the way from west midlands
Dealer Service Comments
not sure what to put here.no communication from dealer other than on day of delivery.
Overall Comments
very prompt. would have been nice to have had some petrol left in tank. enough to get to petrol station though.
Delivery Communication Comments
communication only from yourselves
Improvements
petrol in tank.
Audi A1 Sportback (2015-18)
Neil
24/06/2015
24/06/2015
8 / 10
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Neil of Reading, who had a new Audi A1 Diesel Sportback (2015 - 2018) on 24/06/2015
Overall: 8 / 10
Delivery Person Comments
Nice lad, knew all about the car as he'd driven one for three years. Showed me all the tech inside. Very good.
Delivery Punctuality Comments
Delivery was confirmed before 2pm but... there was an error... approach needs to be tighter on this from all sides.
Overall Punctuality Comments
Delivery was confirmed before 2pm but... there was an error... approach needs to be tighter on this from all sides.
Overall Comments
The delivery company made an error and couldn't deliver in the morning.However, they did manage to make up for it and the car was delivered at 1645.
Improvements
Call on the morning of delivery from the driver and maybe 1 or 2 updates during the trip.
Skoda Fabia (2015-18)
Stu
19/06/2015
19/06/2015
4 / 10
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Stu of Whitwood, who had a new Skoda Fabia Hatchback (2015 - 2018) on 19/06/2015
Overall: 4 / 10
Delivery Person Comments
Car smelt of smoke, so delivery driver may have too (wife signed for car)
Delivery Punctuality Comments
Was told morning and it arrived at 12:30
Overall Punctuality Comments
Was told morning and it arrived at 12:30
Cleanliness Comments
Interior smells of smoke
Damage Comments
No
Overall Comments
Car smelt like someone had been smoking in it.
Volkswagen Tiguan Estate (2011-16)
Kevin
24/06/2015
24/06/2015
10 / 10
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Kevin of Oldmeldrum, who had a new VW Tiguan Diesel Estate (2011 - 2016) on 24/06/2015
Overall: 10 / 10
Nissan Qashqai (2014-17)
Barry
24/06/2015
24/06/2015
10 / 10
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Barry of Keelby, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 24/06/2015
Overall: 10 / 10
Missing Comments
Nothing Missing
Ford Kuga Estate (2012-16)
Gul
24/06/2015
24/06/2015
8 / 10
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Gul of Pinner, who had a new Ford Kuga Diesel Estate (2012 - 2016) on 24/06/2015
Overall: 8 / 10
Delivery Person Comments
very pleasant man
Delivery Punctuality Comments
as above first point
Overall Punctuality Comments
as above first point
Overall Comments
It was unfortunate that the original driver was sick and the car was delivered in the afternoon rather than in the morning as requested. However, the dealer and yourselves were good at keeping me updated.
Improvements
Bugs were splattered over the front of the car because of the journey, it would have be nicer if these were cleaned off before delivery but i am being picky!
Citroen C1
Christian
19/06/2015
19/06/2015
8 / 10
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Christian of Weston-super-Mare, who had a new Citroen C1 Hatchback Special Edition (2014 - 2021) on 19/06/2015
Overall: 8 / 10
Delivery Person Comments
Very friendly. Offered to show car to me. Genuine guy.
Delivery Punctuality Comments
He came when he said he would, and rang ahead.
Overall Punctuality Comments
He came when he said he would, and rang ahead.
Dealer Service Comments
They didn't bother returning my call but then again they are a car dealership.
Improvements
Free deposits? Hookers?
Renault Captur (2013-17)
Fee
11/12/2014
11/12/2014
8 / 10
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Fee of Dundee, who had a new Renault Captur Diesel Hatchback (2013 - 2017) on 11/12/2014
Overall: 8 / 10
Delivery Person Comments
Very pleasant and polite delivery driver. Not bad looking either:)
Delivery Punctuality Comments
Exactly as notified
Overall Punctuality Comments
Exactly as notified
Cleanliness Comments
Absolutely spotless
Dealer Service Comments
Love Renault xxxx
Overall Comments
I misunderstood that delivery to dealer was not the date I would get the car. This could be made clearer.
Delivery Communication Comments
As stated previously I misunderstood that delivery to dealer was not the day I would take delivery.
Improvements
Clearly explain that delivery date to dealer was not the date I would get the car. It was a few weeks later and I was very sad:(
Ford Focus (2014-18)
Crossy
23/06/2015
23/06/2015
6 / 10
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Crossy of Malmesbury, who had a new Ford Focus Hatchback (2014 - 2018) on 23/06/2015
Overall: 6 / 10
Delivery Punctuality Comments
Was told it would arrive am and it arrived at 5.30 !
Overall Punctuality Comments
Was told it would arrive am and it arrived at 5.30 !
Improvements
Got the delivery down to a 3 hour time slot which was adhered to.
Audi A3 (2014-16)
Henk
23/06/2015
23/06/2015
10 / 10
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Henk of Sevenoaks, who had a new Audi A3 Diesel Cabriolet (2014 - 2016) on 23/06/2015
Overall: 10 / 10
Delivery Punctuality Comments
Turned up hour before arranged time which was great as it meant I could take delivery myself
Overall Punctuality Comments
Turned up hour before arranged time which was great as it meant I could take delivery myself
Dealer Service Comments
Can't comment apart from excellent delivery.
Delivery Communication Comments
Have not had any direct communication with the dealer myself. Everything went through yourself.
Only direct letter from Audi finance. Could have had an indication that the car was being delivered by a driver.
Improvements
Nothing to improve on.
Nissan X-Trail Station Wagon (2014-18)
19/06/2015
19/06/2015
10 / 10
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of , who had a new Nissan X-Trail Diesel Station Wagon (2014 - 2018) on 19/06/2015
Overall: 10 / 10
Citroen C1
Ferg
22/06/2015
22/06/2015
10 / 10
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Ferg of Huby, who had a new Citroen C1 Hatchback Special Edition (2014 - 2021) on 22/06/2015
Overall: 10 / 10
Delivery Person Comments
Nice guy
Delivery Punctuality Comments
On time
Overall Punctuality Comments
On time
Cleanliness Comments
Brand New
Overall Comments
Very easy
Hyundai Santa Fe Estate (2012-15)
Lindsay
22/06/2015
22/06/2015
8 / 10
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Lindsay of Carnforth, who had a new Hyundai Santa Fe Diesel Estate (2012 - 2015) on 22/06/2015
Overall: 8 / 10
Cleanliness Comments
could tell it had just been driven up the motorway needed a wash
Overall Comments
it took longer than first expected
Skoda Octavia Estate (2013-17)
17/06/2015
17/06/2015
8 / 10
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of , who had a new Skoda Octavia Diesel Estate (2013 - 2017) on 17/06/2015
Overall: 8 / 10
Improvements
I had to encourage them slightly to explain all the media stuff but they very happily did. Two lovely guys
Mercedes C Class Saloon (2014-18)
18/06/2015
18/06/2015
8 / 10
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of , who had a new Mercedes C Class Diesel Saloon (2014 - 2018) on 18/06/2015
Overall: 8 / 10
Improvements
All good
Volkswagen Golf (2013-17)
John
19/06/2015
19/06/2015
8 / 10
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John of Glasgow, who had a new VW Golf Hatchback (2013 - 2017) on 19/06/2015
Overall: 8 / 10
Delivery Person Comments
Friendly, efficient and took the time to show me how to work the automatic hand brake.
Delivery Punctuality Comments
Delighted that car was delivered in the morning. Meant that the day was not wasted waiting for car.
Overall Punctuality Comments
Delighted that car was delivered in the morning. Meant that the day was not wasted waiting for car.
Cleanliness Comments
Car had clearly been valeted.
Dealer Service Comments
I had no direct contact with the dealer so I am unable to offer an informed view.
Overall Comments
No issues with the delivery. Car arrived in the morning so I did not have to wait in all day. However, there was no advance telephone call to say that car delivery was imminent. Not overly concerned about this as I was not waiting long.
Delivery Communication Comments
The delivery date slipped from March to June, but I was kept updated on weekly progress. I also was given the order number so I was able to monitor order progress on the VW website.
Improvements
Delivery was fine. The long wait for the vehicle was a bit frustrating at times, but I understand that this is unavoidable with a factory order. At the end of the day, I am delighted that once the delivery date was set the car was delivered on time.
Volkswagen Scirocco Coupe (2014-17)
Aaron
19/06/2015
19/06/2015
10 / 10
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Aaron of Chester, who had a new VW Scirocco Coupe (2014 - 2017) on 19/06/2015
Overall: 10 / 10
Volvo V40 (2012-19)
Kerr
12/06/2015
12/06/2015
6 / 10
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Kerr of Edinburgh, who had a new Volvo V40 Hatchback (2012 - 2019) on 12/06/2015
Overall: 6 / 10
Ford Fiesta (2012-17)
John
11/06/2015
11/06/2015
8 / 10
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John of Swansea, who had a new Ford Fiesta Hatchback (2012 - 2017) on 11/06/2015
Overall: 8 / 10
Delivery Person Comments
He was lovely
Delivery Punctuality Comments
Car came when we were told it would
Overall Punctuality Comments
Car came when we were told it would
Dealer Service Comments
Car took a while to arrive
Improvements
Better communication from the dealer to give an exact date when the car would arrive
Volkswagen Golf (2013-17)
Jas
09/06/2015
09/06/2015
10 / 10
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Jas of Uxbridge, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 09/06/2015
Overall: 10 / 10
Delivery Person Comments
Nothing reported back about that so assume all was ok!
Delivery Punctuality Comments
Came a whole hour earlier!
Overall Punctuality Comments
Came a whole hour earlier!
Cleanliness Comments
Nice and shiny!
Dealer Service Comments
No problems
Overall Comments
No problems, came earlier than expected but sister reported hassle free process.
Delivery Communication Comments
Sorted it out no problem and the delivery company was very prompt with delivery. Called when arrived.
Improvements
Offer evening delivery or weekend delivery, just for convenience.
Ford Fiesta (2012-17)
Tara
12/06/2015
12/06/2015
6 / 10
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Tara of Egham, Surrey, who had a new Ford Fiesta Hatchback (2012 - 2017) on 12/06/2015
Overall: 6 / 10
Delivery Person Comments
Bit rushed and not really concerned about the damage
Delivery Punctuality Comments
Although we didn't know it was an afternoon delivery until after speaking to Holly, it arrived shortly afterwards around lunchtime
Overall Punctuality Comments
Although we didn't know it was an afternoon delivery until after speaking to Holly, it arrived shortly afterwards around lunchtime
Cleanliness Comments
Good but not immaculate obviously had been driven so we also took this into account e.g. bugs on the paint/windscreen
Damage Comments
Nearside front wheel!
Overall Comments
They didn't call as requested and reassured by Holly they would. Also disappointed about the wheel scuff
Delivery Communication Comments
They didn't call as requested and reassured by Holly that they would when close. I was at work and only a 2 minute drive away. Fortunately my husband was home and he called me when it arrived! Only found out from Holly it was a pm delivery by fluke
Improvements
Call when on-route and deliver the car without any damage!
Hyundai IX35 Estate (2010-15)
Fraser
12/06/2015
12/06/2015
8 / 10
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Fraser of Bournemouth , who had a new Hyundai IX35 Diesel Estate (2010 - 2015) on 12/06/2015
Overall: 8 / 10
Kia Sorento Station Wagon (2012-14)
Allister
11/06/2015
11/06/2015
8 / 10
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Allister of Malvern, who had a new Kia Sorento Diesel Station Wagon (2012 - 2014) on 11/06/2015
Overall: 8 / 10
Cleanliness Comments
Inside car was very good. Exterior was very dusty. (I doubt it came solely from the drive).
Dealer Service Comments
Don't really know as I have had no contact with them except their delivery driver.
Ford Fiesta (2012-17)
Ann
11/06/2015
11/06/2015
8 / 10
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Ann of Glasgow, who had a new Ford Fiesta Hatchback (2012 - 2017) on 11/06/2015
Overall: 8 / 10
Delivery Person Comments
Very pleasant gentleman
Delivery Punctuality Comments
No agreed time but it came around lunchtime which was ok.
Overall Punctuality Comments
No agreed time but it came around lunchtime which was ok.
Cleanliness Comments
The car is more dirty than the 1 year old car I just gave them back. It is covered in dead flies and dust, I guess from it being driven up the road.
Damage Comments
I haven't noticed any apparent damage yet but the car needs a good wash which it will get tonight. When all the dead flies are removed I'll get a better idea.
Dealer Service Comments
ok
Overall Comments
Arrived when I expected it to.
Delivery Communication Comments
Communication was good.
Missing Comments
I noticed that inside the drivers door there is a missing cover on a screw.
Improvements
Delivered my new car spotlessly clean in the same manner as I gave the old car back. It is a new car after all and should stand out in the car park but it doesn't.
Mercedes E Class Estate (2013-16)
Gill
11/06/2015
11/06/2015
10 / 10
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Gill of Malton, who had a new Mercedes E Class Diesel Estate (2013 - 2016) on 11/06/2015
Overall: 10 / 10
Mercedes C Class Coupe (2011-15)
Alex
10/06/2015
10/06/2015
8 / 10
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Alex of London, who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 10/06/2015
Overall: 8 / 10
Delivery Person Comments
Very pleasant and helpful driver. Was happy to spend time to make sure everything was done properly.
Cleanliness Comments
Car was clean inside and out.
Dealer Service Comments
They seemed accommodating, all things considered. Especially with my complex address situation!
Overall Comments
A specific delivery time would have been nice. But I understand that costs need to be kept down.
Missing Comments
Service Schedule. But I was told that this is all computerised for new Mercedes Benz vehicles. Was noted on the delivery form.
Improvements
Considering it was free, it was very good. I even got 2/3's of a tank of fuel!
Fiat 500 (2008-15)
Antony
29/05/2015
29/05/2015
10 / 10
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Antony of Southfields, who had a new Fiat 500 Hatchback (2008 - 2015) on 29/05/2015
Overall: 10 / 10
Improvements
Nothing, everything was just perfect and I am glad I listened to the HUGE number of positive reviews for Lings Cars!
Seat Ibiza (2012-17)
G
08/06/2015
08/06/2015
10 / 10
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G of Greenhithe, who had a new Seat Ibiza Hatchback (2012 - 2017) on 08/06/2015
Overall: 10 / 10
Delivery Person Comments
He was polite & cheerful. He showed me around the car & showed me some of the basic features.
Mercedes E Class (2013-17)
Shaun
09/06/2015
09/06/2015
10 / 10
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Shaun of Wakefield, who had a new Mercedes E Class Diesel Cabriolet (2013 - 2017) on 09/06/2015
Overall: 10 / 10
Improvements
nothing, first class service , very impressed
Volkswagen Touran Estate (2010-15)
Penny
01/12/2014
01/12/2014
10 / 10
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Penny of St Albans, who had a new VW Touran Diesel Estate (2010 - 2015) on 01/12/2014
Overall: 10 / 10
Mitsubishi Outlander Estate (2014-15)
Lee
05/06/2015
05/06/2015
10 / 10
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Lee of Salisbury, who had a new Mitsubishi Outlander Estate (2014 - 2015) on 05/06/2015
Overall: 10 / 10
Delivery Person Comments
very pleasant chap, helpful and polite.
Delivery Punctuality Comments
on time
Overall Punctuality Comments
on time
Cleanliness Comments
perfect
Overall Comments
car arrived on time, perfect condition.
Missing Comments
not that Im aware of.
Improvements
cant thnk of anything
Volkswagen Golf (2013-17)
Rob
04/06/2015
04/06/2015
10 / 10
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Rob of Nuneaton, who had a new VW Golf Hatchback (2013 - 2017) on 04/06/2015
Overall: 10 / 10
Improvements
no
Land Rover RR Evoque (2011-15)
Gary
28/05/2015
28/05/2015
8 / 10
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Gary of HARLOW, who had a new Land Rover Range Rover Evoque Diesel Hatchback (2011 - 2015) on 28/05/2015
Overall: 8 / 10
Delivery Person Comments
Very polite, not rushed and explained everything in detail to us and answered all our questions.
Delivery Punctuality Comments
Turned up in the morning and not afternoon as requested.
Overall Punctuality Comments
Turned up in the morning and not afternoon as requested.
Delivery Communication Comments
Bit confusing and misunderstood each other plus delivery was requested for p.m.
Improvements
Better communication and delivered in time block agreed. But happy with overall service and the car.
Mercedes B Class (2014 on) (2014-19)
Bruce
04/06/2015
04/06/2015
8 / 10
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Bruce of Stockport, who had a new Mercedes B Class Diesel Hatchback (2014 - 2019) on 04/06/2015
Overall: 8 / 10
Delivery Person Comments
nice and sociable
Cleanliness Comments
Because it was driven from Exeter, the front of the car was covered with bugs
Overall Comments
Original delivery date put back 2 days through clerical error
Missing Comments
But courtesy light on rear drivers side is not functioning properly - where you hang your suit jacket
Improvements
Deliver on the date first agreed without clerical errors
Ford Focus (2014-18)
Matthew
04/06/2015
04/06/2015
8 / 10
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Matthew of Great Yarmouth, who had a new Ford Focus Hatchback (2014 - 2018) on 04/06/2015
Overall: 8 / 10
Delivery Person Comments
Very friendly chap
Cleanliness Comments
just some ex-bugs on the car front from its journey here.
Volkswagen Tiguan Estate (2011-16)
Simon
03/06/2015
03/06/2015
8 / 10
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Simon of Reading, who had a new VW Tiguan Diesel Estate (2011 - 2016) on 03/06/2015
Overall: 8 / 10
Delivery Person Comments
The driver himself was presentable, friendly and meticulous about checking everything was OK
Delivery Punctuality Comments
The car arrived at a convenient time and the delivery driver called hald an hour before arrival (from Crewe!)
Overall Punctuality Comments
The car arrived at a convenient time and the delivery driver called hald an hour before arrival (from Crewe!)
Cleanliness Comments
Considering it had been driven nearly 200 miles from Crewe! A few dead insects on the front is all.
Dealer Service Comments
My only interaction with the dealer was 1 phone call. On that occasion they were courteous and helpful.
Overall Comments
Obviously the deliver is made by a third party delivery driver rather than a representative of the dealer. As a result there is no customer handover or explanation of controls as you would expect from a dealer
Delivery Communication Comments
Lingo is a convenient tool
Missing Comments
It always annoys me that floor mats are treated as extras by dealers and are ridiculously expensive accessories!
Improvements
1) Offer an explanation of controls
2) Include floor mats
3) Source the vehicle from a closer dealer to reduce the delivery mileage
Ford Focus (2014-18)
Marty
03/06/2015
03/06/2015
8 / 10
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Marty of Leeds, who had a new Ford Focus Hatchback (2014 - 2018) on 03/06/2015
Overall: 8 / 10
Peugeot Bipper Van
Daz
03/06/2015
03/06/2015
10 / 10
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Daz of Deal, who had a new Peugeot Bipper Diesel (2008 - 2017) on 03/06/2015
Overall: 10 / 10
Delivery Person Comments
very curteous
Delivery Punctuality Comments
only issue did not call an hour before but it was delivered by 07:30
Overall Punctuality Comments
only issue did not call an hour before but it was delivered by 07:30
Cleanliness Comments
spotless
Damage Comments
as was meant to be
Overall Comments
Exceptional
Volkswagen Tiguan Estate (2011-16)
Paul
29/05/2015
29/05/2015
6 / 10
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Paul of Bishops Stortford, who had a new VW Tiguan Diesel Estate (2011 - 2016) on 29/05/2015
Overall: 6 / 10
Delivery Punctuality Comments
Delivery was punctual - but I was only informed of the delivery time 30 mins before arrival! So this isn't really the right question.
Overall Punctuality Comments
Delivery was punctual - but I was only informed of the delivery time 30 mins before arrival! So this isn't really the right question.
Cleanliness Comments
Very Good.
Damage Comments
No damage.
Dealer Service Comments
Need to synchronise delivery times better. Most households have both parents working nowadays, so we need to know when we should aim to be in the house, as invariably the house is empty during the day.
Overall Comments
I did leave instructions for the car to be delivered in the afternoon. But then I got a call just 30 mins before the car was due at my house. I was already at work and chairing a meeting - so I had to make my excuses to dash back home - which is 30 mins away! We need to get better at synchronising delivery times, or at least let the client know the timeslot the day before so we can make arrangements.
Improvements
Delivery time synchronisation needs to be improved
Ford Mondeo Estate (2014-19)
Steph
03/06/2015
03/06/2015
6 / 10
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Steph of Heaton Moor, who had a new Ford Mondeo Diesel Estate (2014 - 2019) on 03/06/2015
Overall: 6 / 10
Delivery Person Comments
Man was polite, smart and fine about me being back 15 mins after he arrived due to not having been contactable to understand delivery time. With the last lease I got with Citroen, on delivery, they provided a full demo of how everything worked. This guy just wanted a signature. I think it's good to be shown everything.
Delivery Punctuality Comments
Hard to comment as was never provided a delivery time other than it would come in the afternoon, which it did.
Overall Punctuality Comments
Hard to comment as was never provided a delivery time other than it would come in the afternoon, which it did.
Dealer Service Comments
Not very helpful when I was trying to confirm DD details. Not as good as Citroen at demo'ing the car
Overall Comments
Never received a call indicating warning of when they would arrive and wasn't provided a contact number for me to be able to call them.
Delivery Communication Comments
Communication was good with links, not so great with Ford Lease but it would be good if Lings and Ford Lease could make a standard agreement that any driver gives warning on the morning of delivery of rough ETA or Lings provide driver number that Ford Lease have given them. Should make less work for all involved as less queries to Lings and no waiting for the dealer
Improvements
Only comment I'd have is as per providing driver details or EtA
Renault Captur (2013-17)
Chris
02/06/2015
02/06/2015
8 / 10
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Chris of Whitby, who had a new Renault Captur Diesel Hatchback (2013 - 2017) on 02/06/2015
Overall: 8 / 10
Delivery Person Comments
Didn't give that many details instruction on the car but was sufficent to get it started
Cleanliness Comments
Was washed before delivery which was great
Overall Comments
It would have been nice to know the day before the rough time when the car was going to be delivered so I could plan a little better. The chap did ring me early (0830) on the day of delivery so that did help.
Missing Comments
Tinted rear windows which Ling is looking into for me.
Improvements
As detailed previously a phone call the day before with a rough time AM/PM would suffice. Not much instruction from the delivery guy on the workings of the car but enough to get going. I will read the handbook when I get a chance!
Mercedes E Class (2013-17)
Mark
01/06/2015
01/06/2015
8 / 10
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Mark of Suffolk, who had a new Mercedes E Class Diesel Cabriolet (2013 - 2017) on 01/06/2015
Overall: 8 / 10
Nissan Juke Pre-current (2014-20)
Silvergirl
02/06/2015
02/06/2015
8 / 10
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Silvergirl of East Kilbride, who had a new Nissan Juke Hatchback (2014 - 2020) on 02/06/2015
Overall: 8 / 10
Improvements
Could have offered to show cars controls.
Volkswagen Golf (2013-17)
Danny
02/06/2015
02/06/2015
8 / 10
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Danny of Falkirk, who had a new VW Golf Hatchback (2013 - 2017) on 02/06/2015
Overall: 8 / 10
Improvements
More choice of days
Volvo XC60 Estate (2013-17)
Brian
22/04/2015
22/04/2015
8 / 10
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Brian of Nottingham , who had a new Volvo XC60 Diesel Estate (2013 - 2017) on 22/04/2015
Overall: 8 / 10
Delivery Person Comments
Very smartly dressed, walked me round the features.
Delivery Punctuality Comments
was a little later than expected, but was keep fully informed by the Lings team
Overall Punctuality Comments
was a little later than expected, but was keep fully informed by the Lings team
Cleanliness Comments
clean and tidy
Damage Comments
didn't notice at first, slight damage to paint work from delivery stickers.
I contacted the Volvo garage and offered to fix free of charge
Dealer Service Comments
very good service
Overall Comments
Very happy with the communication for delivery.
Delivery Communication Comments
kept informed, all the way
Improvements
Great service from both Lings team and dealer
Mercedes SLK Convertible (2012-16)
Ling
29/05/2015
29/05/2015
10 / 10
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Ling of Chester Le Street, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 29/05/2015
Overall: 10 / 10
Missing Comments
Bottle of wine and flowers
Improvements
Free gifts
Hyundai i10 (2014-17)
Fehmidah
29/05/2015
29/05/2015
8 / 10
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Fehmidah of Nottingham, who had a new Hyundai i10 Hatchback (2014 - 2017) on 29/05/2015
Overall: 8 / 10
Delivery Person Comments
Couldn't smell a thing.....
Damage Comments
After the car was delivered and the nice smelling delivery man went away, I noticed the rubber on the right side back passenger door (corner of window) was a bit 'chewed off' looking. Not sure whether this will count against me when returning the car.
Overall Comments
Everything went smoothly.
Delivery Communication Comments
Excellent - you have a great system set up
Missing Comments
Not yet!
Improvements
Would be good if the delivery man went over the car with me as I didn't know what to check at the time (except the pain work) hence missing the chewed off looking rubber on the door..
Ford Focus (2014-18)
Maxy Boy
29/05/2015
29/05/2015
8 / 10
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Maxy Boy of Newcastle Upon Tyne, who had a new Ford Focus Diesel Hatchback (2014 - 2018) on 29/05/2015
Overall: 8 / 10
Delivery Punctuality Comments
V impressed with punctuality, arrived much earlier than expected.
Overall Punctuality Comments
V impressed with punctuality, arrived much earlier than expected.
Cleanliness Comments
Car a bit dirty on the outside, but understandable considering the journey.
Dealer Service Comments
Overall good, but as stated would like to have been kept better informed without having to chase them up.
Overall Comments
Delivery driver nice, very punctual. I would have liked him to give me a bit more of an overview of the controls, more information would have been appreciated.
Delivery Communication Comments
Excellent communication from Ling and her team, a little disappointed with the communication from the dealer. I had to call a few times to chase them up in the last stages as they were not keeping me as informed as I would have liked.
Improvements
Delivery very good, no complaints!
Nissan Qashqai (2014-17)
Tom
01/08/2014
01/08/2014
8 / 10
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Tom of Cheadle, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 01/08/2014
Overall: 8 / 10
Cleanliness Comments
Couple of factory marks on wheels etc... but to be expected i supposed
Improvements
nothing, all was excellent
Volkswagen Golf (2013-17)
Chris
29/05/2015
29/05/2015
10 / 10
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Chris of Fleet, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 29/05/2015
Overall: 10 / 10
Audi A3 Sportback (2013-16)
Darren
27/05/2015
27/05/2015
8 / 10
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Darren of Cardiff, who had a new Audi A3 Diesel Sportback (2013 - 2016) on 27/05/2015
Overall: 8 / 10
Overall Comments
Excellent
Mercedes SLK Convertible (2012-16)
Betsie
27/05/2015
27/05/2015
6 / 10
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Betsie of East Horsley, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 27/05/2015
Overall: 6 / 10
Cleanliness Comments
Outside was dirty and full of dust
Overall Comments
Car more than 1 month late
Improvements
delivery was not what was promised.
Seat Ibiza (2012-17)
Jim
29/05/2015
29/05/2015
8 / 10
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Jim of WATERLOOVILLE, who had a new Seat Ibiza Sport Coupe (2012 - 2017) on 29/05/2015
Overall: 8 / 10
Delivery Person Comments
Very informative, friendly and talkative
Delivery Punctuality Comments
Arrived within 30minutes of time he stated on the phone previous day - impressive considering he was driving from Yorkshire
Overall Punctuality Comments
Arrived within 30minutes of time he stated on the phone previous day - impressive considering he was driving from Yorkshire
Cleanliness Comments
Had been cleaned very well before delivery. A couple of small 'pencil' marks on windows from inspection - came off no problem.
Damage Comments
No visible damage on exterior.
Have since found a small dirt mark on interior roof covering/cloth near rear view mirror (will upload photo), which will probably come off no problem.
Dealer Service Comments
Had no problems so far - had very little dealings with dealer - all but some delivery communication has gone through Lingscars
Overall Comments
Delivery on time, good information from Lingscars, and person delivering vehicle
Delivery Communication Comments
Both Lingscars and the delivery driver's communication before delivery was perfect. Many Thanks
Missing Comments
Don't think there is anything I will be needing, which I don't have.
Improvements
Although I understand you insist on free delivery, it subsequently takes longer for the vehicle to be delivered - not a problem for me in this instance - but can imagine for some people this could be an inconvenience
Mercedes C Class Saloon (2014-18)
Diggo
29/05/2015
29/05/2015
10 / 10
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Diggo of Middlesex, who had a new Mercedes C Class Saloon (2014 - 2018) on 29/05/2015
Overall: 10 / 10
Honda CR-V Estate (2015 on) (2015-18)
Steven
27/05/2015
27/05/2015
10 / 10
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Steven of Glassgow, who had a new Honda CR-V Diesel Estate (2015 - 2018) on 27/05/2015
Overall: 10 / 10
Seat Ibiza (2012-17)
Chris
27/05/2015
27/05/2015
10 / 10
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Chris of York, who had a new Seat Ibiza Hatchback (2012 - 2017) on 27/05/2015
Overall: 10 / 10
Delivery Person Comments
Excellent again - I think his name was Michael. A very nice man, rang me the day before to confirm delivery, then turned up and explained everything and answered my questions. Excellent thanks.
Delivery Punctuality Comments
Spot on - as promised. thanks
Overall Punctuality Comments
Spot on - as promised. thanks
Cleanliness Comments
Excellent - could not fault it.
Dealer Service Comments
Excellent thanks
Overall Comments
Excellent - very smooth process and very helpful delivery man (Michael I think). thanks
Delivery Communication Comments
Excellent thanks
Missing Comments
I don't recall seeing a warranty book. I can't be sure though - I will double check tonight and let you know. Also, I can't see any reference to AA roadside cover etc. Can you let me know the details for this? thanks
Improvements
Nothing - it was seamless. thanks
Mercedes C Class Saloon (2014-18)
Cliff
27/05/2015
27/05/2015
8 / 10
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Cliff of Middlesbrough, who had a new Mercedes C Class Diesel Saloon (2014 - 2018) on 27/05/2015
Overall: 8 / 10
Volkswagen Golf (2013-17)
Paul
26/05/2015
26/05/2015
10 / 10
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Paul of Stalybridge, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 26/05/2015
Overall: 10 / 10
Nissan Qashqai (2014-17)
Christopher
22/05/2015
22/05/2015
8 / 10
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Christopher of Hartlepool, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 22/05/2015
Overall: 8 / 10
Delivery Person Comments
Pleasany albeit did not explain everything about car. Although I have had a qashqai before and would have preferred a full explanation. Including where and who I contact re servicing.
Delivery Punctuality Comments
see above
Overall Punctuality Comments
see above
Overall Comments
Very punctual delivery
Missing Comments
No carmats at all.
Improvements
explained full functionality of car and included car mats.
Volkswagen Golf (2013-17)
Amanda
19/11/2014
19/11/2014
8 / 10
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Amanda of Manchester, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 19/11/2014
Overall: 8 / 10
Citroen C1
Chris
21/05/2015
21/05/2015
8 / 10
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Chris of Lowestoft, who had a new Citroen C1 Hatchback Special Edition (2014 - 2021) on 21/05/2015
Overall: 8 / 10
Improvements
Delivery went well.
Mercedes C Class Coupe (2011-15)
Gazza
20/05/2015
20/05/2015
10 / 10
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Gazza of Tring, Herts, who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 20/05/2015
Overall: 10 / 10
Improvements
Nothing
Hyundai IX35 Estate (2010-15)
Martin
22/05/2015
22/05/2015
10 / 10
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Martin of RENFREW, who had a new Hyundai IX35 Diesel Estate (2010 - 2015) on 22/05/2015
Overall: 10 / 10
Delivery Person Comments
Driver attitude was helpful and pleasant with no body odour or other odours present in the vehicle.
Delivery Punctuality Comments
Yes very punctual. These guys know their schedules.
Overall Punctuality Comments
Yes very punctual. These guys know their schedules.
Cleanliness Comments
Inside Car was clean. Outside was also clean except for the front which had collected many insects during the 215 mile journey to delivery. Hey, that was acceptable.
Damage Comments
No exterior scrapes or scratches were evident. Interior was clean and no upholstery damage. Back leather seats seemed slightly dirty. Nothing a wet cloth couldn't handle.
Dealer Service Comments
I have scored above Very Good as I have no reason to criticise and everything seems OK.
Overall Comments
Delivery from Bolton to Renfrew was on time and the driver (Keith Miller) kept me informed throughout.
Delivery Communication Comments
The communications on the day of delivery were good and informative after a misunderstanding over delivery date.
Missing Comments
Have still to check on the jack. It is ticked on delivery form so probably OK. Oils and fluids are also still to be checked but I don't expect a problem as it has been driven over 200 miles without problem.
Improvements
Nothing. Perhaps some protective materials might have helped in keeping the car clean up to acceptance point. I guess it could be difficult but you know the type of thing nowadays on purchases that come with customer removeable protection.
Mercedes SLK Convertible (2012-16)
Bryn
22/05/2015
22/05/2015
8 / 10
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Bryn of Southampton, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 22/05/2015
Overall: 8 / 10
Delivery Punctuality Comments
No time given, but arrived in the morning.
Overall Punctuality Comments
No time given, but arrived in the morning.
Cleanliness Comments
Inside immaculate, raining outside so hard to tell
Citroen C1 Airscape
Andi
22/05/2015
22/05/2015
10 / 10
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Andi of Market Rasen, who had a new Citroen C1 Airscape Hatchback (2014 - 2022) on 22/05/2015
Overall: 10 / 10
Damage Comments
Long light scratch on near side rear quarter
Volkswagen Tiguan Estate (2011-16)
Roger
21/05/2015
21/05/2015
8 / 10
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Roger of Cambs, who had a new VW Tiguan Diesel Estate (2011 - 2016) on 21/05/2015
Overall: 8 / 10
Delivery Punctuality Comments
Driver phoned 30 mins prior to arriving
Overall Punctuality Comments
Driver phoned 30 mins prior to arriving
Nissan Juke
Cal
21/05/2015
21/05/2015
10 / 10
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Cal of Worksop, who had a new Nissan Juke Diesel Hatchback (2014 on) on 21/05/2015
Overall: 10 / 10
Improvements
Couldn't have been a better service.
Hyundai IX35 Estate (2010-15)
Raghu
21/05/2015
21/05/2015
8 / 10
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Raghu of Romsey, who had a new Hyundai IX35 Diesel Estate (2010 - 2015) on 21/05/2015
Overall: 8 / 10
Improvements
Local dealers can be used to make it more approachable in case of need and maintainess, like my supplying dealer is from Bolton /Manchester. Feel good factor is better if the dealer is local.
Nissan X-Trail Station Wagon (2014-18)
Scott
21/05/2015
21/05/2015
8 / 10
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Scott of , who had a new Nissan X-Trail Diesel Station Wagon (2014 - 2018) on 21/05/2015
Overall: 8 / 10
Citroen C1 Airscape
Al
20/05/2015
20/05/2015
10 / 10
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Al of Huddersfield, who had a new Citroen C1 Airscape Hatchback (2014 - 2022) on 20/05/2015
Overall: 10 / 10
Delivery Person Comments
Very well presented and courteous, obviously had wash with car.
Delivery Punctuality Comments
Nice early delivery communicated promptly
Overall Punctuality Comments
Nice early delivery communicated promptly
Cleanliness Comments
Washed 5 minutes before delivery
Damage Comments
Car body had no markings, both wing mirrors intact ! better driver than my wife !!! Tyres and alloys in perfect nick.
Dealer Service Comments
Cant fault dealer. Communication prompt and accurate, obviously boss man was on holiday. : )
Overall Comments
Delivery driver very courteous and efficient, he even washed the car at our local garage before delivering!!
Poor man then had to get a bus to the train station to get home to Newcastle , he was so lucky it wasn't raining as is usual in Huddersfield. : )
Delivery Communication Comments
From my very first enquiry right through to delivery of vehicle communication was prompt, informative and quite hilarious at times.
Missing Comments
No sweeties : ) . Just kidding, everything fine.
Improvements
Couldn`t have been better for me, perfect.
Hyundai IX35 Estate (2010-15)
Steph
19/05/2015
19/05/2015
8 / 10
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Steph of New Malden, who had a new Hyundai IX35 Diesel Estate (2010 - 2015) on 19/05/2015
Overall: 8 / 10
Delivery Person Comments
Pleasant man kept us informed
Overall Comments
Good communication and on time
Improvements
Supplied the car quicker and cheaper
Nissan X-Trail Station Wagon (2014-18)
Sam
15/05/2015
15/05/2015
4 / 10
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Sam of Northampton, who had a new Nissan X-Trail Diesel Station Wagon (2014 - 2018) on 15/05/2015
Overall: 4 / 10
Cleanliness Comments
chalk marks on paint, tape stuck to windows, plastic still attached to wheels
Damage Comments
None apparent although there are white swirls in the paint (which might be polish)
Overall Comments
Car was in terrible condition not prepper properly
Renault Megane Sport Tourer (2014-16)
Jon
15/05/2015
15/05/2015
6 / 10
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Jon of Loughborough, who had a new Renault Megane Diesel Sport Tourer (2014 - 2016) on 15/05/2015
Overall: 6 / 10
Delivery Person Comments
Pleasant enough and didn't smell.
Cleanliness Comments
It wasn't valeted, just jet washed to get the road kill off. By the time he left it was covered in water circles. Would of been nicer if it had been leathered down. Looks good now though, because I have cleaned it !
Dealer Service Comments
Didn't really have any dealings with the dealer.
Delivery Communication Comments
Good communication but nothing very definitive regarding the date. Nothing ever explained that the delivery to the dealer is not the date that you get it.
Missing Comments
For the question above - All of these are electronic documents.
Improvements
Polished it. The driver did explain that is was the first garage he found. I suppose not many of these garage hand wash foreigners have websites??
Ling, we don't have alligators in Loughborough.... The dinosaurs have eaten them!
J
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Ford Focus (2014-18)
Robin
15/05/2015
15/05/2015
8 / 10
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Robin of Caxton, who had a new Ford Focus Diesel Hatchback (2014 - 2018) on 15/05/2015
Overall: 8 / 10
Cleanliness Comments
Car was a little dirty but weather didn't help
Delivery Communication Comments
Communication with LingsCars - excellent as ever. Car delivery offered on Thu 14th May but dealer didn't respond for days after acceptance and then changed to Fri 15th May
Improvements
can't think atm
Volkswagen Tiguan Estate (2011-16)
Pag
14/05/2015
14/05/2015
10 / 10
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Pag of Bristol, who had a new VW Tiguan Diesel Estate (2011 - 2016) on 14/05/2015
Overall: 10 / 10
Delivery Person Comments
Delivered by a really nice frindly chap.
Delivery Punctuality Comments
Delivered earlier than expected but received a phonecall telling me.
Overall Punctuality Comments
Delivered earlier than expected but received a phonecall telling me.
Overall Comments
Excellent - delivered on time andf demo given on car.
Delivery Communication Comments
Superb - knew exactly what was going on!
Kia Sportage Estate (2010-16)
Rachel
12/05/2015
12/05/2015
10 / 10
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Rachel of London, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 12/05/2015
Overall: 10 / 10
Delivery Person Comments
He was a lovely man and showed me around the car.
Overall Comments
The driver called us before he arrived and was right on time.
Delivery Communication Comments
Your communication with customers is excellent. I was amazed at how quickly your customer service reps replied to me each time.
Ford Kuga Estate (2012-16)
Simon
13/05/2015
13/05/2015
6 / 10
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Simon of West Bridgford, Nottingham, who had a new Ford Kuga Diesel Estate (2012 - 2016) on 13/05/2015
Overall: 6 / 10
Delivery Person Comments
Very quick handover
Delivery Punctuality Comments
I collected the vehicle, it was ready for me
Overall Punctuality Comments
I collected the vehicle, it was ready for me
Cleanliness Comments
The exterior wasn't fully polished off. The interior was clean and new.
Overall Comments
Collected the vehicle myself as was working nearby however they were only prepared to put a quarter tank of fuel in despite me saving them the time and expense of delivering the vehicle to Nottingham
Delivery Communication Comments
Scored poor as Sena Lease took the 1st payment without any communication regarding delivery. However communication after that was good.
Improvements
It would have been nice to have had a tank of fuel or near full considering that I collected the vehicle and saved them the expense of delivery which would have cost them considerably more than a tank of fuel.
Jaguar XF Saloon (2011-15)
Jan
15/05/2015
15/05/2015
10 / 10
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Jan of York, who had a new Jaguar XF Diesel Saloon (2011 - 2015) on 15/05/2015
Overall: 10 / 10
Delivery Person Comments
The guy was smart and very polite, he took time to answer any of my questions
Delivery Punctuality Comments
supposed to be delivered early and it came early.
Overall Punctuality Comments
supposed to be delivered early and it came early.
Cleanliness Comments
car spotless inside and out
Overall Comments
top service, no problems at all
Improvements
nothing the service was perfect
Land Rover RR Evoque (2011-15)
Jane
08/05/2015
08/05/2015
4 / 10
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Jane of Preston, who had a new Land Rover Range Rover Evoque Diesel Hatchback (2011 - 2015) on 08/05/2015
Overall: 4 / 10
Cleanliness Comments
diry outside
Damage Comments
a stone chip on the front wing
Improvements
An approximate time of arrival. They arrived early morningI was expecting them after lunch.
Car cleaned and polished before delivery.
BMW 4 Series Coupe
Graeme
15/05/2015
15/05/2015
8 / 10
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Graeme of Blackheath, who had a new BMW 4 Series Coupe (2013 - 2020) on 15/05/2015
Overall: 8 / 10
Improvements
Everything went really well, no obvious areas to improve. Keep up the good work, Ling ;0)
Skoda Yeti Outdoor Estate (2013-17)
Colin
15/05/2015
15/05/2015
10 / 10
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Colin of Benson, who had a new Skoda Yeti Outdoor Diesel Estate (2013 - 2017) on 15/05/2015
Overall: 10 / 10
Delivery Person Comments
The chap's name was Mike Reeves and he was very helpful
Cleanliness Comments
It was driven rather than transported so had some signs of that e.g. dead flies but otherwise excellent
Overall Comments
Had a phone call 30 mins before delivery and delivery within the expected time frame
Delivery Communication Comments
This included your staff being very helpful on Breakdown info
Missing Comments
I guess if it was missing, I wouldn't know but I haven't been aware of anything yet
Improvements
It would have been slightly better to have it transported but not a big issue
Volkswagen Up (2012-16)
Conor
14/05/2015
14/05/2015
10 / 10
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Conor of Bangor, who had a new VW Up Hatchback (2012 - 2016) on 14/05/2015
Overall: 10 / 10
Delivery Person Comments
first class. very friendly. showed us round the car.
Delivery Punctuality Comments
he was at the agreed meeting place before us!!
Overall Punctuality Comments
he was at the agreed meeting place before us!!
Cleanliness Comments
it was spotless inside and out.
Dealer Service Comments
kept in contact with us and was there at agreed time - perfect!!
Overall Comments
perfect. couldn't have asked for better service. we were contacted the day before and met the driver and the car at the agreed time and place. thanks for hassle free delivery.
Missing Comments
dont think so. all looks good.
Improvements
nothing-first class!! thank you.
Volkswagen Golf (2013-17)
Steve
15/05/2015
15/05/2015
6 / 10
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Steve of Lincoln, who had a new VW Golf Hatchback (2013 - 2017) on 15/05/2015
Overall: 6 / 10
Delivery Punctuality Comments
Early
Overall Punctuality Comments
Early
Cleanliness Comments
Tailgate was a dirty. Looks like car was valeted. Then left outside for a couple of days
Damage Comments
Small scratch on the door
Dealer Service Comments
Would have liked to add options post order. Also the misinformation around delivery lead times.
Missing Comments
Could have done with a USB cable instead of iPhone cables .
Improvements
? More info?
Nissan Qashqai (2014-17)
Paul
15/05/2015
15/05/2015
10 / 10
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Paul of Chester-Le-street, County Durham, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 15/05/2015
Overall: 10 / 10
Delivery Person Comments
Really nice man
Delivery Punctuality Comments
Arrived on time
Overall Punctuality Comments
Arrived on time
Ford Fiesta (2012-17)
Sarah
11/05/2015
11/05/2015
6 / 10
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Sarah of Bath, who had a new Ford Fiesta Hatchback (2012 - 2017) on 11/05/2015
Overall: 6 / 10
Overall Comments
Because it arrived at exactly the time we requested it not too (School run) Luckily my husband was here.
Improvements
More accurate ETA
Volkswagen Golf (2013-17)
Sak
14/05/2015
14/05/2015
10 / 10
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Sak of Isleworth, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 14/05/2015
Overall: 10 / 10
Delivery Person Comments
Delivered by a friendly chap.
Delivery Punctuality Comments
Sharp at 9 AM. Considering the peak time rush in this part of London, and the fact that it came all the way from Crewe, couldn't ask for more.
Overall Punctuality Comments
Sharp at 9 AM. Considering the peak time rush in this part of London, and the fact that it came all the way from Crewe, couldn't ask for more.
Overall Comments
Delivered on time. Valeted and in good condition.
Missing Comments
Nothing found missing. Or I don't know what I'm missing!
Improvements
Pre-delivered a tracking device which shows real time status of the car while it is being delivered.... Which can also offer some inbuilt games to entertain if the tracking gets tedious ;)
Citroen C1
13/05/2015
13/05/2015
8 / 10
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of , who had a new Citroen C1 Hatchback Special Edition (2014 - 2021) on 13/05/2015
Overall: 8 / 10
Delivery Punctuality Comments
It arrived really early but pleasantly surprised!
Overall Punctuality Comments
It arrived really early but pleasantly surprised!
Cleanliness Comments
Immaculate on the inside but a little dusty exterior
Citroen Grand C4 Picasso (2013-16)
Liz
11/05/2015
11/05/2015
10 / 10
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Liz of Nottingham, who had a new Citroen Grand C4 Picasso Diesel Estate (2013 - 2016) on 11/05/2015
Overall: 10 / 10
Improvements
Nothing
Ford Focus (2014-18)
James
12/05/2015
12/05/2015
10 / 10
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James of Manchester, who had a new Ford Focus Diesel Hatchback (2014 - 2018) on 12/05/2015
Overall: 10 / 10
Improvements
The supplying dealer phoned me 10 mins before the delivery. Would have preferred a bit more notice, just because I was at work. An hour would have been ideal.
Volkswagen Tiguan Estate (2011-16)
Nazz
08/05/2015
08/05/2015
10 / 10
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Nazz of Ashford, who had a new VW Tiguan Diesel Estate (2011 - 2016) on 08/05/2015
Overall: 10 / 10
Skoda Octavia (2013-17)
Greenie
07/05/2015
07/05/2015
8 / 10
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Greenie of Blyth, who had a new Skoda Octavia Diesel Hatchback (2013 - 2017) on 07/05/2015
Overall: 8 / 10
Cleanliness Comments
Offered to go and get car washed but I turned the offer down
Damage Comments
Scratch on bonnet which polished out at 1st but was visable the next day
Missing Comments
Ice scraper
Mercedes E Class Saloon (2013-16)
Rob
06/05/2015
06/05/2015
8 / 10
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Rob of London, who had a new Mercedes E Class Diesel Saloon (2013 - 2016) on 06/05/2015
Overall: 8 / 10
Dealer Service Comments
Good - when clear to him what the agreed date was.
Delivery Communication Comments
Dealer originally delivered to home address ahead of authorised / agreed date
Nissan Qashqai (2014-17)
Stuart
08/05/2015
08/05/2015
8 / 10
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Stuart of Strawberry Hilll, who had a new Nissan Qashqai Hatchback (2014 - 2017) on 08/05/2015
Overall: 8 / 10
Delivery Person Comments
The gentlemen who delivered the car was very nice and helpful.
Delivery Punctuality Comments
I was told the car would be delivered between 9am and 1pm. It was delivered at 8.30am. Can't complain about that.
Overall Punctuality Comments
I was told the car would be delivered between 9am and 1pm. It was delivered at 8.30am. Can't complain about that.
Dealer Service Comments
They appear to be a good dealer, but I wasn't impressed with small amount of fuel they left in the tank or the delivery mileage of 175 miles.
Delivery Communication Comments
Only one call from the dealer.
Communication with Ling was good.
Missing Comments
There wasn't any car mats, which I found strange as I've received them in previous leased cars.
Also, I was left with 14 miles of petrol yet, not even a qtr of a tank.
Improvements
More communication and delivery the car on a flat bed as 175 miles isn't really delivery mileage.
Mercedes C Class Coupe (2011-15)
24/04/2015
24/04/2015
10 / 10
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of , who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 24/04/2015
Overall: 10 / 10
Overall Comments
Delivery driver was very professional
Improvements
Nothing
Mercedes SLK Convertible (2012-16)
Paul
07/05/2015
07/05/2015
8 / 10
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Paul of Sunderland, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 07/05/2015
Overall: 8 / 10
Delivery Person Comments
Guy had driven for several hours but was clean and smart.
Delivery Punctuality Comments
Arrived at agreed time.
Overall Punctuality Comments
Arrived at agreed time.
Cleanliness Comments
Car arrived unwashed as delivery driver did not know area, he asked for nearest hand car wash and returned with it clean.
Damage Comments
No visible damage to car.
Overall Comments
Car was delivered on time.
Improvements
Car arriving washed would have been nicer but not a big complaint really. Overall lingscars did a fab job.
Mercedes C Class Coupe (2011-15)
Karen
08/05/2015
08/05/2015
10 / 10
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Karen of Dorking , who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 08/05/2015
Overall: 10 / 10
Overall Comments
Excellent - very friendly helpful delivery guy
Missing Comments
Although not sure about about the warranty book.... away at the moment so will check when i get back
Improvements
All great - thank you.
Nissan Juke Pre-current (2014-20)
Michelle
08/05/2015
08/05/2015
8 / 10
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Michelle of Wimborne, who had a new Nissan Juke Hatchback (2014 - 2020) on 08/05/2015
Overall: 8 / 10
Improvements
Nothing
Volkswagen Tiguan Estate (2011-16)
Rob
07/05/2015
07/05/2015
8 / 10
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Rob of North Shields, who had a new VW Tiguan Diesel Estate (2011 - 2016) on 07/05/2015
Overall: 8 / 10
Delivery Person Comments
He was very friendly and polite. It would seem harsh to say anything negative as he had been travelling for several hours.
Delivery Punctuality Comments
They called me on the morning and arrived close to their expected ETA.
Overall Punctuality Comments
They called me on the morning and arrived close to their expected ETA.
Cleanliness Comments
Looks absolutely fine. Delivery man mentioned they didn't pay for covered transport so apologised for the dirt from its journey on the motorway. As I say though, it looked perfectly fine, short of it being delivered wrapped in cling film.
Damage Comments
Not that I've noticed
Dealer Service Comments
So far so good
Overall Comments
They contacted me on the morning of delivery to give me an ETA, which I appreciated. They arrived about 20 minutes earlier than that so very happy.
Delivery Communication Comments
As with the whole process, I have found the communication to be excellent throughout. Helped by the proactive approach your team have.
Missing Comments
Not that I can tell.
Improvements
Accidentally given me a Lamborghini Aventandor but at a Tiguan rental price :). Everything was cool though.
Volkswagen Tiguan Estate (2011-16)
Chris
06/05/2015
06/05/2015
10 / 10
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Chris of Keighley, who had a new VW Tiguan Diesel Estate (2011 - 2016) on 06/05/2015
Overall: 10 / 10
Delivery Person Comments
Very helpful, gave time to check out vehicle for damage.
Delivery Punctuality Comments
They said 2pm, it was 2pm
Overall Punctuality Comments
They said 2pm, it was 2pm
Cleanliness Comments
Mint, as a new car with 8 miles on the clock should be!
Damage Comments
Flawless
Overall Comments
Had a call from delivery driver to say it would arrive at 2pm, which it did. Car pristine.
Improvements
Nothing - painless process from start to finish
Toyota Auris (2012-15)
Adrian
06/05/2015
06/05/2015
8 / 10
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Adrian of Essex, who had a new Toyota Auris Hatchback (2012 - 2015) on 06/05/2015
Overall: 8 / 10
Cleanliness Comments
Muddy
Ford Fiesta (2012-17)
Nita
28/04/2015
28/04/2015
8 / 10
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Nita of Bury St Edmunds, who had a new Ford Fiesta Hatchback (2012 - 2017) on 28/04/2015
Overall: 8 / 10
Delivery Person Comments
Very polite and well presented
Cleanliness Comments
only a little dirty seemed to have collected a layer of dirty dust not a big issue mind.
Dealer Service Comments
It was quicker than I thought it would be so overall I was very pleased.
Overall Comments
Good communication. Phoned on arrival as requested.
Delivery Communication Comments
There was a little hiccup with first delivery date that I chose from option, however after I chose this date there was no communication for a couple of days so I had an incling it may not arrive. It was soon sorted an next delivery date was arranged with much more communication afterwards Which was reassuring.
Improvements
Overall I was pleased. For me speed of getting the car was important and even though the first date was not met the delivery time still exceeded my expectation. So no improvements I can think of.
Ford Fiesta (2012-17)
Chris
05/05/2015
05/05/2015
8 / 10
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Chris of Hyde, who had a new Ford Fiesta Hatchback (2012 - 2017) on 05/05/2015
Overall: 8 / 10
Delivery Punctuality Comments
Spot on.
Overall Punctuality Comments
Spot on.
Cleanliness Comments
yes valeted inside, dirty outside.
Dealer Service Comments
dirty car (outside only), no advance call, I didn't need to show ID or sign anything and he seemed put out that he had to walk to the train station (250 yards away)!!
But this did not stop me loving the car.
Overall Comments
apart from it arriving dirty from the 100 mile journey from Leicester it was fine (yellow stain notwithstanding)
Delivery Communication Comments
good from Ling, nothing from car delivery man - he just turned up and knocked on the door.
Missing Comments
delivery note - I didn't have to sign anything or receive any paperwork
Improvements
Said it all really. Your communication was spot on.
Mazda CX-5 Estate (2012-17)
Barry
05/05/2015
05/05/2015
6 / 10
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Barry of Radlett, who had a new Mazda CX-5 Diesel Estate (2012 - 2017) on 05/05/2015
Overall: 6 / 10
Cleanliness Comments
Having been driven from the Manchester area, it was not showroom clean, or even close.
Dealer Service Comments
Unhappy on many fronts. The car is a "run out" model, which is no longer on sale.
Overall Comments
I was very disappointed that despite ordering car months in advance, and requesting an early delivery, the vehicle did not turn up until midday.
Missing Comments
No Key tag showing the Key Number, subsequently obtained via yourselves. The forms within the warranty book were not completed by the dealer, bust again, via yourselves, it turns out that this is now done "digitally" but without making it clear to us, a mere customer.
Improvements
Deliver it as requested three/four months in advance.
Skoda Superb Estate (2013-15)
Colin
05/05/2015
05/05/2015
8 / 10
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Colin of Heswall, who had a new Skoda Superb Diesel Estate (2013 - 2015) on 05/05/2015
Overall: 8 / 10
Delivery Punctuality Comments
I wasn't told what time the car would be arriving, came at 0830 which was great as didn't have to wait around, but maybe a call or text would of been good
Overall Punctuality Comments
I wasn't told what time the car would be arriving, came at 0830 which was great as didn't have to wait around, but maybe a call or text would of been good
Delivery Communication Comments
Knew the day well in advance but no time, no big deal but would be useful from dealer
Improvements
Just a pre-delivery call, everything else perfect
Volkswagen Polo (2014-17)
Erica
25/04/2015
25/04/2015
10 / 10
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Erica of Swansea, who had a new VW Polo Diesel Hatchback (2014 - 2017) on 25/04/2015
Overall: 10 / 10
Overall Comments
Drivercalled to confirm a delivery time the day before and arrived at the time given
Skoda Fabia (2015-18)
Ling
29/04/2015
29/04/2015
10 / 10
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Ling of Bicester, who had a new Skoda Fabia Diesel Hatchback (2015 - 2018) on 29/04/2015
Overall: 10 / 10
Delivery Person Comments
He was quick and kept me up to date throughout the journey. Really proactive.
Delivery Punctuality Comments
The man arrived at around 11am so spot on.
Overall Punctuality Comments
The man arrived at around 11am so spot on.
Overall Comments
From the moment I got in touch, everyone in the team was responsive, helpful and dealt with all my queries very quickly (in minutes). You were clear about what was in your direct control versus the dealer/finance company which I appreciated. The website was a shock at first but then it made me very cheery looking at it ...still not sure about the karaoke singing (my laptop speakers were 'on' and the whole office heard the singing).
Volkswagen Tiguan Estate (2011-16)
Paul
28/04/2015
28/04/2015
10 / 10
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Paul of Bishops Stortford, who had a new VW Tiguan Diesel Estate (2011 - 2016) on 28/04/2015
Overall: 10 / 10
BMW 1 Series (2011-15)
Warren
30/04/2015
30/04/2015
10 / 10
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Warren of Lichfield, who had a new BMW 1 Series Diesel Hatchback (2011 - 2015) on 30/04/2015
Overall: 10 / 10
Overall Comments
I was called 1/2 hr prior as agreed. all good
Missing Comments
no service book i assume this is all paperless
Improvements
perfect
Nissan Qashqai (2014-17)
Nath
01/05/2015
01/05/2015
6 / 10
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Nath of Aspley Guise, who had a new Nissan Qashqai Hatchback (2014 - 2017) on 01/05/2015
Overall: 6 / 10
Overall Comments
I gave a phone number and specific instructions however not sure if the delivery person was aware of these as there was confusion around where they were.
Improvements
Better communication between dealer delivery person and direct with myself.
Volkswagen Golf (2013-17)
Brian
01/05/2015
01/05/2015
10 / 10
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Brian of Thirsk, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 01/05/2015
Overall: 10 / 10
Delivery Punctuality Comments
we had arranged a 7.30am delivery, car was there when I got up at 7am.....brilliwnt
Overall Punctuality Comments
we had arranged a 7.30am delivery, car was there when I got up at 7am.....brilliwnt
Cleanliness Comments
lovely new smell......says my wife!
Overall Comments
Pre-arranged agreed time after phone call from delivery driver
Missing Comments
We have a service book, not sure if this is also the warranty book? We have a photograph of the delivery note we signed for the driver, but no delivery form
Improvements
nothing, perfect
Hyundai IX35 Estate (2010-15)
Laura
30/04/2015
30/04/2015
8 / 10
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Laura of Stevenage, who had a new Hyundai IX35 Diesel Estate (2010 - 2015) on 30/04/2015
Overall: 8 / 10
Delivery Person Comments
Very polite. Showed me everything I needed to know about the car.
Cleanliness Comments
Bit muddy outside - but it had driven 200 miles to get to me!
Missing Comments
Gentleman took delivery form. It was not left with me. Is that ok??
Improvements
I did not grasp the 14 day period between contract sign and delivery date. This needs to
Be a bit more obvious.
Nissan Juke Pre-current (2014-20)
Ellie
29/04/2015
29/04/2015
10 / 10
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Ellie of Doncaster, who had a new Nissan Juke Hatchback (2014 - 2020) on 29/04/2015
Overall: 10 / 10
Delivery Person Comments
Very polite, kept us informed - OH AND NO BODY ODOUR!!!
Delivery Punctuality Comments
Told us where he was and when he would be arriving and he did
Overall Punctuality Comments
Told us where he was and when he would be arriving and he did
Cleanliness Comments
The driver called at a local garage and had put it through a car wash it was spotless
Damage Comments
Inspected it with driver
Overall Comments
On date, on time, good communication
Improvements
Nothing
Nissan Juke
Jo
30/04/2015
30/04/2015
8 / 10
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Jo of London, who had a new Nissan Juke Diesel Hatchback (2014 on) on 30/04/2015
Overall: 8 / 10
Nissan Qashqai (2014-17)
Fitz
28/04/2015
28/04/2015
4 / 10
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Fitz of Purley, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 28/04/2015
Overall: 4 / 10
Delivery Person Comments
The representative was professional and cordial.
Cleanliness Comments
See previous comments. The car was clearly not valeted prior to delivery -shoddy.
Damage Comments
Scratches on the body, the boot, the roof (towards the rear) and the arches between the car door and rear windows and possibly elsewhere. Got fed up looking as I had had seen enough. It looked like it has previously been polished with a substandard product (possibly with dirt or grit on the buffer) or that it had been through a mechanical car wash. Firstly, this should have happened and secondly this should have been picked up before delivery and rectified.
Dealer Service Comments
The other elements of the delivery were fine. But I would say the most fundamental element of the delivery the condition of the delivered car was poor. I would have been embarrassed to present a new car in that condition to a customer.
Overall Comments
The representative was professional and cordial. However, when he arrived he asked me to wait for approximately 20mins so that he could wipe away water marks on the car. Perhaps this should have been done prior to arrival out of view of the customer. I think it is a reasonable expectation for the customer to see a new car of showroom quality on arrival. When I was eventually asked to view the vehicle I was immediately stuck by the scratches over the body work, which included large scratches and swirling patterns on the bonnet, roof and on the arches between the rear door and back window. This is not what I expected. When asking the driver about the scratches on the body he speculated that it looked like it has been through a car wash. He also said that he did not put it through a car wash and that he had recently had it jet washed. In addition, to scratches on the body of the car and wheels there was ionisation on the wheels. I was not happy. This was not the customer experience I was expecting.
I was then put in the unenviable position of having to decided to accept or reject the vehicle in it's current state. This should not happen. This should have been picked up way before it was delivered. I understand that a pre delivery inspection should be conducted prior to delivery of a new car and this should be recorded in the service book. Upon checking the book nothing was recorded.
Delivery Communication Comments
I was promised a call from a senior manager/exec from the dealership, do discuss the issue. I did not receive this call. In addition, other promised calls were not received and I had to consistently chase responses. I wasted a whole day, and continue to waste time dealing with this. For this level of service an ex gratia payment would not be unreasonable for the lost time and hassle that I have experienced.
Missing Comments
PDI in service book. There was no jack or spare tyre. I was informed by the driver that these are not supplied anymore.
Improvements
1) Inspecting the car prior to delivery!
2) Resolving the issues found.
Volvo XC60 Estate (2013-17)
Peter
30/04/2015
30/04/2015
8 / 10
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Peter of Taunton, who had a new Volvo XC60 Diesel Estate (2013 - 2017) on 30/04/2015
Overall: 8 / 10
Missing Comments
Was not given a Deliery form.
Improvements
24hr notice on Delivery time window.
Mercedes C Class Coupe (2011-15)
Mark
29/04/2015
29/04/2015
8 / 10
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Mark of East KIlbride, who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 29/04/2015
Overall: 8 / 10
Delivery Person Comments
Very pleasant.
Cleanliness Comments
As expected after a long drive but could be washed locally before delivery.
Improvements
Just the cleanliness of the car
Kia Sportage Estate (2010-16)
Andrea
29/04/2015
29/04/2015
? / 10
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Skoda Octavia Estate (2013-17)
John
29/04/2015
29/04/2015
8 / 10
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John of Pitcaple, who had a new Skoda Octavia Diesel Estate (2013 - 2017) on 29/04/2015
Overall: 8 / 10
Delivery Communication Comments
Other than being informed of the date by Ling it wasn't until midday before we knew an approximate time.
Improvements
An indication of approximately the time of delivery would be helpful?
Ford Kuga Estate (2012-16)
John
28/04/2015
28/04/2015
6 / 10
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John of Chelmsford, who had a new Ford Kuga Diesel Estate (2012 - 2016) on 28/04/2015
Overall: 6 / 10
Delivery Person Comments
Very helpful and informative
Delivery Punctuality Comments
Did not get the car until 6pm
Overall Punctuality Comments
Did not get the car until 6pm
Dealer Service Comments
poor communication
Overall Comments
The communication from the delivery company could be better. It took until 2:30pm for me to hear from them only then to be told I would not get the car until 6pm
Delivery Communication Comments
Low score due to poor dealer communication.
Improvements
Contact the customer at the start of the day to advise the estimated delivery time.
Mercedes C Class Saloon (2014-18)
Rich
29/04/2015
29/04/2015
10 / 10
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Rich of Mirfield, who had a new Mercedes C Class Diesel Saloon (2014 - 2018) on 29/04/2015
Overall: 10 / 10
Mercedes E Class Saloon (2013-16)
Simon
28/04/2015
28/04/2015
10 / 10
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Simon of Oakham, who had a new Mercedes E Class Diesel Saloon (2013 - 2016) on 28/04/2015
Overall: 10 / 10
Overall Comments
Delivery driver was early and called to make sure it was OK.
Mercedes C Class Coupe (2011-15)
Gurpreet
28/04/2015
28/04/2015
8 / 10
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Gurpreet of Romford, who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 28/04/2015
Overall: 8 / 10
Overall Comments
The dealer messed us about the car for a few days and was not flexible when Guy asked them to deliver on the weekend even when i offered to drive down to them !
Volkswagen Golf (2013-17)
Linda
28/04/2015
28/04/2015
8 / 10
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Linda of Uddingston, who had a new VW Golf Hatchback (2013 - 2017) on 28/04/2015
Overall: 8 / 10
Delivery Person Comments
Good guy, explained the car well
Delivery Punctuality Comments
Better than expected - he delivered earlier when I text him to ask him if he could
Overall Punctuality Comments
Better than expected - he delivered earlier when I text him to ask him if he could
Cleanliness Comments
Car was a bit dirty from the transporter, but to be expected given the recent Scottish weather. A wee bit of dust inside it wasn't expected, but nothing significant.
Overall Comments
Excellent - phonecall the day before to advise of a time, then when I text to say I would be able to take the car earlier than agreed if the driver was ready, he came straight away. Absolutely brilliant.
Nissan Qashqai (2014-17)
Mick
22/04/2015
22/04/2015
10 / 10
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Mick of Liverpool, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 22/04/2015
Overall: 10 / 10
Delivery Person Comments
The delivery bloke was very pleasant indeed. I gave him a lift to the station
Delivery Punctuality Comments
Delivered earlier than expected.
Overall Punctuality Comments
Delivered earlier than expected.
Cleanliness Comments
Car was pristine.
Overall Comments
extremely Happy.
Improvements
Not much more really
Volkswagen Tiguan Estate (2011-16)
Kevin
23/04/2015
23/04/2015
10 / 10
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Kevin of Uddingston, who had a new VW Tiguan Diesel Estate (2011 - 2016) on 23/04/2015
Overall: 10 / 10
Improvements
Nothing!!
Audi A3 3dr Hatch (2012-16)
Ferg
21/04/2015
21/04/2015
8 / 10
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Ferg of London, who had a new Audi A3 Hatchback (2012 - 2016) on 21/04/2015
Overall: 8 / 10
Delivery Communication Comments
I just mentioned a 'satellite navigation system' early on in correspondence, you should be able to find it in the 'snail-trail'. it would have been nice if it had been looked at, and not accepted as a 'given' or overlooked. It was really down to Ling Cars to let me know it was not a standard factory item, especially as I mentioned it.. someone should have gone and researched it, then let me know? I would of been happy to pay more as you are so reliant on them these day! So now I have to use my phone stuck on the dash-board, which does not look nice in a new car - and I would have loved a working Sat nav.
Volvo XC60 Estate (2013-17)
Joe
24/04/2015
24/04/2015
8 / 10
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Joe of Cardiff, who had a new Volvo XC60 Diesel Estate (2013 - 2017) on 24/04/2015
Overall: 8 / 10
Delivery Person Comments
The gentleman who delivered my car was very professional and seemed to be a really decent guy. Only after he left did I realise I should have given him a lift to the train station so apologies if he ever sees this. I feel bad.
Delivery Punctuality Comments
He arrived at 9am which was fine but I was expecting him at around lunchtime which is what Ling had said. Luckily I was in at that time but a more accurate idea of drop off time would have been better.
Overall Punctuality Comments
He arrived at 9am which was fine but I was expecting him at around lunchtime which is what Ling had said. Luckily I was in at that time but a more accurate idea of drop off time would have been better.
Delivery Communication Comments
Just the timing on the day was a bit off
Improvements
Just a more accurate time. The delivery driver could have just phoned an hour before he arrived - that would have been useful. But he was nice so don't be mean to him
Volkswagen Golf (2013-17)
David
15/04/2015
15/04/2015
8 / 10
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David of Dundee, who had a new VW Golf Hatchback (2013 - 2017) on 15/04/2015
Overall: 8 / 10
Delivery Person Comments
Nice chap. Happy to wait until I'd inspected the car.
Delivery Punctuality Comments
Was informed delivery would be PM, car actually arrived an hour early. Phone call by delivery driver to confirm timing which was appreciated.
Overall Punctuality Comments
Was informed delivery would be PM, car actually arrived an hour early. Phone call by delivery driver to confirm timing which was appreciated.
Cleanliness Comments
There was remnants of a chocolate bar in the gear stick area. There is also many areas of the vehicle still covered with glue from transport wrapping, and an excess of grease around doors. A pretty poor preparation job all round which was difficult to identify as the car was dirty having been on a transporter for close to 48hrs. That said it wasn't damaged; the other issues can be rectified by cleaning.
Dealer Service Comments
The issue with my Direct Debit was infuriating. As soon as there was an issue the supplying dealer should have asked some simple questions, such as: is it a joint account? Is the bank address correct. Rather than bouncing emails back to Ling and team, and subsequently to me. It wasted everyone's time.
Improvements
Ling you could have done nothing better. Many thanks.
Listers should ensure the car is properly cleaned and prepped. I like chocolate as much as the next man, but not in my new car.
Nissan Qashqai (2014-17)
Mick
23/04/2015
23/04/2015
6 / 10
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Mick of Liverpool, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 23/04/2015
Overall: 6 / 10
Delivery Person Comments
Delivery man was fine once I had tracked him down.
Delivery Punctuality Comments
They came when they said the would and would have been early if they'd managed to find the right house.
Overall Punctuality Comments
They came when they said the would and would have been early if they'd managed to find the right house.
Cleanliness Comments
Clean on the inside but had clearly been left out in the rain as the outside was quite dusty
Overall Comments
Delivered to the wrong house. I had to go out and find the delivery man and bring him to my house. Telephone messages were garbled and could not be understood. They did not leave a number for me to return their calls.
Delivery Communication Comments
Good from your side, poor from the delivery side.
Improvements
Delivered to the correct address
Volkswagen Golf (2013-17)
Tom
22/04/2015
22/04/2015
8 / 10
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Tom of Bath, who had a new VW Golf Hatchback (2013 - 2017) on 22/04/2015
Overall: 8 / 10
Improvements
Earlier warning phone call
Mercedes A Class (2013-15)
At-ima
23/04/2015
23/04/2015
10 / 10
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At-ima of Portsmouth , who had a new Mercedes A Class Diesel Hatchback (2013 - 2015) on 23/04/2015
Overall: 10 / 10
Delivery Person Comments
David the delivery driver arrived on time and was a very pleasant chap.
Delivery Punctuality Comments
On time.
Overall Punctuality Comments
On time.
Cleanliness Comments
Spotless
Delivery Communication Comments
David called us the night before to advise us of his ETA.
Volkswagen Tiguan Estate (2011-16)
Margaret
22/04/2015
22/04/2015
6 / 10
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Margaret of By Blairgowrie, who had a new VW Tiguan Diesel Estate (2011 - 2016) on 22/04/2015
Overall: 6 / 10
Improvements
More accurate delivery date
Volkswagen Up (2012-16)
Steve
22/04/2015
22/04/2015
10 / 10
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Steve of Maltby, who had a new VW Up Hatchback (2012 - 2016) on 22/04/2015
Overall: 10 / 10
Ford Fiesta (2012-17)
Dirk
22/04/2015
22/04/2015
10 / 10
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Dirk of Hartlepool, who had a new Ford Fiesta Hatchback (2012 - 2017) on 22/04/2015
Overall: 10 / 10
Delivery Person Comments
Mark was good craic, excellent delivery guy with a (BIG) and great personality
Delivery Punctuality Comments
Head sdaid 7.30am and he was one minute early :)
Overall Punctuality Comments
Head sdaid 7.30am and he was one minute early :)
Overall Comments
Mark was good craic, excellent delivery guy with a (BIG) and great personality
Volkswagen Golf (2013-17)
22/04/2015
22/04/2015
10 / 10
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of , who had a new VW Golf Hatchback (2013 - 2017) on 22/04/2015
Overall: 10 / 10
Delivery Person Comments
Nice chap - very helpful
Delivery Punctuality Comments
Told me when he would be here - and was.
Overall Punctuality Comments
Told me when he would be here - and was.
Cleanliness Comments
Looked like new
Overall Comments
Did everything as expected - good comms and arrived on time
Delivery Communication Comments
Top comms!
Improvements
Nothing really
Volkswagen Polo (2014-17)
Natalie
21/04/2015
21/04/2015
10 / 10
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Natalie of Inverness, who had a new VW Polo Hatchback (2014 - 2017) on 21/04/2015
Overall: 10 / 10
Delivery Person Comments
The driver explained all the features of the car ensuring that I understood and was confident and happy before he left.
Ford Fiesta (2012-17)
Rob
21/04/2015
21/04/2015
8 / 10
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Rob of Solihull, who had a new Ford Fiesta Hatchback (2012 - 2017) on 21/04/2015
Overall: 8 / 10
Delivery Person Comments
Friendly and offered to go through controls etc with me
Delivery Punctuality Comments
Asked for an AM delivery. Car arrived just after 9.
Overall Punctuality Comments
Asked for an AM delivery. Car arrived just after 9.
Cleanliness Comments
Could tell the car had been driven to the dealer due to normal dirt specs however nothing unexpected
Improvements
Possibly improve on delivery time however the wait wasn't long and is to be expected
Volvo V40 (2012-19)
Evan
17/04/2015
17/04/2015
8 / 10
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Evan of Langbank, who had a new Volvo V40 Diesel Hatchback (2012 - 2019) on 17/04/2015
Overall: 8 / 10
Delivery Punctuality Comments
Delivery man did not phone prior to arriving at house. Said he had no phone signal. My mobile was working fine??
Overall Punctuality Comments
Delivery man did not phone prior to arriving at house. Said he had no phone signal. My mobile was working fine??
Dealer Service Comments
Had no contact with dealer
Improvements
Phone call prior to delivery
Toyota Auris Estate (2013-15)
15/04/2015
15/04/2015
6 / 10
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of , who had a new Toyota Auris Touring Sport (2013 - 2015) on 15/04/2015
Overall: 6 / 10
Delivery Punctuality Comments
Didn't arrive until mid afternoon, but the driver rang to say he would be late as he'd had to wait as car/paperwork hadn't been ready at dealership until just before noon.
Overall Punctuality Comments
Didn't arrive until mid afternoon, but the driver rang to say he would be late as he'd had to wait as car/paperwork hadn't been ready at dealership until just before noon.
Volkswagen Up (2012-16)
Andrew
17/04/2015
17/04/2015
8 / 10
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Andrew of Southwell, who had a new VW Up Hatchback (2012 - 2016) on 17/04/2015
Overall: 8 / 10
Volkswagen Tiguan Estate (2011-16)
Zasey
21/04/2015
21/04/2015
10 / 10
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Zasey of Willenhall, who had a new VW Tiguan Diesel Estate (2011 - 2016) on 21/04/2015
Overall: 10 / 10
Improvements
None that leap to mind
Nissan Juke Pre-current (2014-20)
Lucy
16/04/2015
16/04/2015
4 / 10
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Lucy of Nether Whitacre, who had a new Nissan Juke Hatchback (2014 - 2020) on 16/04/2015
Overall: 4 / 10
Delivery Person Comments
hen was rushed, like it was to much effort to go through everything with me. he then asked can I use your loo??? very unprofessional i thought but yes no problem you use my loo, then left the seat up and left the towel on the floor which was hanging on the door. very rude
Delivery Punctuality Comments
Called at 8.30 to say that he would be delivering my Qaushi! at 9.30 - 10.30 I corrected him and said Juke... he then called at 10.30 to say he was held up and would be with me in 20-30 minutes. he got to me for 11am that was fine.
would have been nicer to have had a call the previous evening informing me of a eta? this happened last time.
Overall Punctuality Comments
Called at 8.30 to say that he would be delivering my Qaushi! at 9.30 - 10.30 I corrected him and said Juke... he then called at 10.30 to say he was held up and would be with me in 20-30 minutes. he got to me for 11am that was fine.
would have been nicer to have had a call the previous evening informing me of a eta? this happened last time.
Cleanliness Comments
there were marks all over the floor and doors and dash board I had to clean these off. the marks are even shown in the photos that the delivery person emailed me.
Damage Comments
there is a scuff on the roof by the drivers door, I have alerted you to this. I am trying to get a picture but it is proving difficult with the sun glare. but I will keep trying
Overall Comments
The delivery was rushed, didn't really go through the parts of the car, didn't give me time to check over the vehicle he was extremely rushed. thus meaning i didnt see the scuff on the roof. which I have brought to your attention, and also on the hand over notes he asked me to sign which he didnt go through properly it says that there is 4 car mats in the car which there isn't. and also that the service was excellent. it was far from this. nothing compared to my delivery process previously.
Missing Comments
car mats which are stated on the delivery sheet which I was not given chance to read or go through. I just had to sign
Improvements
corrections of the above, give the client time to check car. I was able to check the front of the car when I got to the drivers door he said so lets show you how to switch it on.!!... I know I am a woman but don't take the piss!! he was so rushed it was as if he couldn't wait to leave just wanted my signature. poor delivery compared to last time.
Jaguar XF Saloon (2011-15)
Andrew
17/04/2015
17/04/2015
10 / 10
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Andrew of Milton Keynes, who had a new Jaguar XF Diesel Saloon (2011 - 2015) on 17/04/2015
Overall: 10 / 10
Missing Comments
Log book, but I assume that will arrive by post ?
Improvements
Could have been quicker
Volkswagen Up (2012-16)
Tom
17/04/2015
17/04/2015
10 / 10
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Tom of Nottingham , who had a new VW Up Hatchback (2012 - 2016) on 17/04/2015
Overall: 10 / 10
Improvements
Nothing.
Volkswagen Up (2012-16)
David
15/04/2015
15/04/2015
6 / 10
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David of Glasgow, who had a new VW Up Hatchback (2012 - 2016) on 15/04/2015
Overall: 6 / 10
Improvements
The exterior of the car was quite dirty on arrival. There were also 330 miles already on the clock, but I've taken a note of that. So hopefully it shouldn't be too much of an issue. Everything else was fine.
Jaguar XF Saloon (2011-15)
14/04/2015
14/04/2015
8 / 10
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of , who had a new Jaguar XF Diesel Saloon (2011 - 2015) on 14/04/2015
Overall: 8 / 10
Missing Comments
Log book??
Mercedes E Class Estate (2013-16)
Leighton
14/04/2015
14/04/2015
10 / 10
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Leighton of Nantwich, who had a new Mercedes E Class Diesel Estate (2013 - 2016) on 14/04/2015
Overall: 10 / 10
Delivery Person Comments
Smartly dressed, courteous and friendly
Delivery Punctuality Comments
Requested delivery time was between 8-9am - it arrived 8am
Overall Punctuality Comments
Requested delivery time was between 8-9am - it arrived 8am
Cleanliness Comments
Spotless inside and out
Overall Comments
Bang on time for requested delivery date (8am) - delivery driver (Brian) was very professional and helpful
Improvements
No
Skoda Octavia (2013-17)
15/04/2015
15/04/2015
10 / 10
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of , who had a new Skoda Octavia Diesel Hatchback (2013 - 2017) on 15/04/2015
Overall: 10 / 10
Delivery Person Comments
Very friendly, great delivery driver.
Delivery Punctuality Comments
Earlier than expected!
Overall Punctuality Comments
Earlier than expected!
Cleanliness Comments
A few watermarks, but considering it'd been driven 200 miles not bad at all.
Nissan Micra (2013-16)
Becca
14/04/2015
14/04/2015
8 / 10
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Becca of Westerham, who had a new Nissan Micra Hatchback (2013 - 2016) on 14/04/2015
Overall: 8 / 10
Delivery Punctuality Comments
Arrived at 12.15pm
Overall Punctuality Comments
Arrived at 12.15pm
Damage Comments
There was a small pull/scratch in the fabric on the passenger chair. The delivery man took a pic and reported it and i also took a pic. It it very small but i still pointed it out in case they charge me for it in 2 years!
Missing Comments
The car had no mats, i'm happy to buy these myself but not sure if they're normally supplied.
BMW 1 Series (2011-15)
Warwick
14/04/2015
14/04/2015
8 / 10
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Warwick of Colden Common, who had a new BMW 1 Series Diesel Hatchback (2011 - 2015) on 14/04/2015
Overall: 8 / 10
Delivery Person Comments
Very nice guy.
Delivery Punctuality Comments
Driver called when enroute and arrived exactly at the promised time.
Overall Punctuality Comments
Driver called when enroute and arrived exactly at the promised time.
Cleanliness Comments
No problems at all.
Overall Comments
Arrived exactly at the promised time.
Delivery Communication Comments
Arrived on the correct day and at promised time.
Volkswagen Golf (2013-17)
Cam
13/04/2015
13/04/2015
6 / 10
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Cam of Crowthorne, who had a new VW Golf Hatchback (2013 - 2017) on 13/04/2015
Overall: 6 / 10
Delivery Person Comments
The chap I dealt with at the dealer was pleasant and well presented.
Delivery Punctuality Comments
N/A
Overall Punctuality Comments
N/A
Cleanliness Comments
The car was not cleaned to my expectations, lots of dust/dirt on the car, particularly around the seals which is poor considering I collected it from the dealer (so they didn't have to drive it anywhere)
Damage Comments
There were light blemishes/scratches on the bonnet and above the drivers door (these didn't bother me). There is also a small chip on the drivers door edge which is deep enough to have removed the paint which does bother me!
Overall Comments
I agreed to collect the car myself from the dealer (88 miles away) to avoid further delays. I did ask the dealer to provide a full tank of fuel in exchange for me collecting it which they did indeed provide.
Delivery Communication Comments
Communication was good - however occasionally I felt that my messages/questions were not properly read before a 'generic' response was given.
Improvements
N/A
Citroen C1
Annika
13/04/2015
13/04/2015
10 / 10
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Annika of Newton Aycliffe, who had a new Citroen C1 Hatchback Special Edition (2014 - 2021) on 13/04/2015
Overall: 10 / 10
Delivery Punctuality Comments
The delivery driver, arrived 10 minutes early, bonus!
Overall Punctuality Comments
The delivery driver, arrived 10 minutes early, bonus!
Overall Comments
I recieved a phone call at 9:00am to confirm my delivery will be at 10:00am
Nissan Juke Pre-current (2014-20)
Moz
10/04/2015
10/04/2015
8 / 10
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Moz of Martson Moretaine, who had a new Nissan Juke Hatchback (2014 - 2020) on 10/04/2015
Overall: 8 / 10
Delivery Person Comments
Very courtious and proffessional
Delivery Punctuality Comments
arrived much earlier than planned; perfect!
Overall Punctuality Comments
arrived much earlier than planned; perfect!
Cleanliness Comments
Spotless
Audi Q5 Estate (2012-16)
Yussuf
09/04/2015
09/04/2015
8 / 10
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Yussuf of London, who had a new Audi Q5 Diesel Estate (2012 - 2016) on 09/04/2015
Overall: 8 / 10
Delivery Person Comments
Steve was very helpful and showed me how to use key features of the vehicle. This never happened with the Range Rover Sport and the A-Class that I ordered through yourselves
Delivery Punctuality Comments
He rang 30 minutes or so before arrival and was on time.
Overall Punctuality Comments
He rang 30 minutes or so before arrival and was on time.
Cleanliness Comments
The car arrived on a trailer in immaculate condition. Previous vehicles were driven by the delivery guy to me.
Damage Comments
No damage according to my untrained eye!
Improvements
my only comment is this that Lings cars are very good at communicating and giving updates. The Lingo system facilitates this. The impression I get, however, is in terms of knowing build dates, delivery to dealer dates etc Lings and customers are at the mercy of the dealer.
Mercedes C Class Saloon (2014-18)
John
10/04/2015
10/04/2015
10 / 10
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John of St Helens, who had a new Mercedes C Class Diesel Saloon (2014 - 2018) on 10/04/2015
Overall: 10 / 10
Improvements
Supplied it for free!!!!! :-)
Nissan Juke Pre-current (2014-20)
Rob
10/04/2015
10/04/2015
8 / 10
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Rob of Northampton, who had a new Nissan Juke Hatchback (2014 - 2020) on 10/04/2015
Overall: 8 / 10
Cleanliness Comments
Very dirty having been driven on the motorway
Missing Comments
Not that I've noticed
Improvements
I'd prefer the car not to be driven But that's just me
Ford Fiesta (2012-17)
Jo
09/04/2015
09/04/2015
8 / 10
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Jo of Flitwick, who had a new Ford Fiesta Diesel Hatchback (2012 - 2017) on 09/04/2015
Overall: 8 / 10
Cleanliness Comments
Lots of smears and water marks where the valet wasn't finished off brilliantly!!
Damage Comments
Small stone chip to the front, recorded on the delivery note.
Mercedes SLK Convertible (2012-16)
Jo
09/04/2015
09/04/2015
10 / 10
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Jo of Carmarthen, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 09/04/2015
Overall: 10 / 10
Improvements
Lack of floor mats borders rudeness and takes away from the whole experience - despite a good deal
Mercedes C Class Saloon (2014-18)
Richard
09/04/2015
09/04/2015
8 / 10
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Richard of Petersfield, who had a new Mercedes C Class Diesel Saloon (2014 - 2018) on 09/04/2015
Overall: 8 / 10
Ford Fiesta (2012-17)
Darren
08/04/2015
08/04/2015
8 / 10
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Darren of Lincoln, who had a new Ford Fiesta Hatchback (2012 - 2017) on 08/04/2015
Overall: 8 / 10
Delivery Person Comments
Very pleasant, and communicative gentleman
Delivery Punctuality Comments
Just not at the correct address, please see my previous comments
Overall Punctuality Comments
Just not at the correct address, please see my previous comments
Cleanliness Comments
Perfect
Damage Comments
Excellent condition, and only 100 miles on the clock
Overall Comments
The driver was very courteous and polite. Walked me through the car which was good. However, he was given the wrong address to deliver to, i.e. my home one, but it should have been my work one, and he also had my mobile number down incorrectly; one of the numbers was the wrong way round. But through my neighbour noticing him at my home, we managed to resolve it very quickly.
Improvements
The correct address and mobile number, but as to who miscommunicated, I don't know.
Renault Captur (2013-17)
02/04/2015
02/04/2015
8 / 10
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of , who had a new Renault Captur Diesel Hatchback (2013 - 2017) on 02/04/2015
Overall: 8 / 10
Delivery Person Comments
A nice man, very friendly
Delivery Punctuality Comments
Arrived pretty much when expected
Overall Punctuality Comments
Arrived pretty much when expected
Cleanliness Comments
had been jet washed but not very well
Overall Comments
it was efficient. I was kept well informed of the process
Improvements
All was good on the delivery
Audi A4 Saloon (2012-15)
Scott
08/04/2015
08/04/2015
8 / 10
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Scott of Glasgow, who had a new Audi A4 Diesel Saloon (2012 - 2015) on 08/04/2015
Overall: 8 / 10
Damage Comments
Small light scratche under wing mirror on passenger door
Improvements
The only thing I would say is that I could have done with knowing the plate number a little further in advance. Luckily the insurer had the plate on their database, but could have been a bit of a headache with the car being delivered the next day. All turned out fine though :)
Nissan Juke
Colette
02/04/2015
02/04/2015
8 / 10
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Colette of STIRLINGSHIRE, who had a new Nissan Juke Diesel Hatchback (2014 on) on 02/04/2015
Overall: 8 / 10
Cleanliness Comments
Driver side carpets dirty, this wasn't due to the delivery driver as he used paper on the floor so it happened prior to him picking the car up
Missing Comments
I'm not sure what delivery form you refer to
Improvements
A little more careful with dirty feet but not a major issue
Renault Captur (2013-17)
Phil
03/04/2015
03/04/2015
6 / 10
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Phil of Plymouth, who had a new Renault Captur Diesel Hatchback (2013 - 2017) on 03/04/2015
Overall: 6 / 10
Delivery Punctuality Comments
Delivered on a bank holiday. Was telephoned 30 mins before the car arrived. Car arrived at 830 am.
Overall Punctuality Comments
Delivered on a bank holiday. Was telephoned 30 mins before the car arrived. Car arrived at 830 am.
Dealer Service Comments
Car well prepared as expected. Delivery issues probably due to third party.
Delivery Communication Comments
No problem with Ling. Just the car never arrived on the due delivery date. No phone call from the dealer/delivery company. No idea what was happening.
Improvements
Given contact details of delivery agent in case of problems
Mitsubishi ASX Estate (2012-16)
Jason
01/04/2015
01/04/2015
8 / 10
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Jason of Hurstpierpoint, who had a new Mitsubishi ASX Diesel Estate (2012 - 2016) on 01/04/2015
Overall: 8 / 10
Delivery Person Comments
A nice guy
Delivery Punctuality Comments
On time
Overall Punctuality Comments
On time
Cleanliness Comments
Very clean
Overall Comments
Arrived on time + they called when with an ETA before arrival
Nissan Qashqai (2014-17)
Patrick
02/04/2015
02/04/2015
8 / 10
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Patrick of Preston, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 02/04/2015
Overall: 8 / 10
Cleanliness Comments
some paint marks on tyres, no tyre black otherwise fine.
Improvements
no complaints
Volkswagen Tiguan Estate (2011-16)
Martin
01/04/2015
01/04/2015
10 / 10
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Martin of IRVINE, who had a new VW Tiguan Diesel Estate (2011 - 2016) on 01/04/2015
Overall: 10 / 10
Mercedes C Class Coupe (2011-15)
Steffi
01/04/2015
01/04/2015
8 / 10
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Steffi of Glasgow, who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 01/04/2015
Overall: 8 / 10
Cleanliness Comments
considering it was driven from wolverhampton and there was a lot of salty deposits on the road, the friver did his best to clean the car
Overall Comments
arrived on time specified
Improvements
none excellent service
Kia Sportage Estate (2010-16)
Nicky
23/03/2015
23/03/2015
8 / 10
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Nicky of Warlingham, who had a new Kia Sportage Estate (2010 - 2016) on 23/03/2015
Overall: 8 / 10
Delivery Person Comments
Stuart was lovely and v professional
Improvements
Car could have been hoovered inside
Volvo XC60 Estate (2013-17)
02/04/2015
02/04/2015
8 / 10
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of , who had a new Volvo XC60 Diesel Estate (2013 - 2017) on 02/04/2015
Overall: 8 / 10
Delivery Person Comments
Friendly chap
Delivery Punctuality Comments
about 9.30am so early
Overall Punctuality Comments
about 9.30am so early
Cleanliness Comments
Aside from the dirty exterior it was immaculate inside
Dealer Service Comments
Fine but had minimal contact - delivery dates were spot on
Overall Comments
Car was fine but exterior was quite dirty after a 188 mile drive from Sheffield in poor weather, the driver that delivered the mercedes 3 yrs ago had it washed at a local handwash just before arriving. As soon as I had grasped the controls i drove it the local hand wash to make it look new and shiny!!
Delivery Communication Comments
All excellent
Improvements
Get the car washed after driving it 180 miles and take new owners through the basics on the controls.... elec handbrake, seat and wheel adjustments for most people would be helpful, Mercedes do it and so do Hyundai
Ford Fiesta (2012-17)
Martin
01/04/2015
01/04/2015
8 / 10
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Martin of London, who had a new Ford Fiesta Diesel Hatchback (2012 - 2017) on 01/04/2015
Overall: 8 / 10
Cleanliness Comments
lots of crumbs on the driver and passenger seat. looked as though the driver had his lunch in the car.
Missing Comments
no delivery paperwork with the car,
Improvements
everything was very good with the exception of the crumbs in the car which i had to clean out.
Kia Sportage Estate (2010-16)
Dave
02/04/2015
02/04/2015
10 / 10
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Dave of Colchester, who had a new Kia Sportage Estate (2010 - 2016) on 02/04/2015
Overall: 10 / 10
Delivery Person Comments
Covered in question 1
Delivery Punctuality Comments
Called me an hour prior to delivery
Overall Punctuality Comments
Called me an hour prior to delivery
Cleanliness Comments
Detailed in question 1
Damage Comments
None
Dealer Service Comments
They rang prior to the date and then the day before and the rest covered by question 1
Overall Comments
Very friendly and informative, explained paperwork, car had been cleaned nearby after drive from Leeds. Wiped windscreen after removing satnav.
Delivery Communication Comments
Updated several times over the course of the weeks running up to delivery and then in finer detail with regards to times etc as the date got closer
Improvements
Maybe some dancing girls and fireworks as the keys are handed over?
Mercedes C Class Saloon (2014-18)
Vikki
01/04/2015
01/04/2015
8 / 10
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Vikki of Swindon, who had a new Mercedes C Class Diesel Saloon (2014 - 2018) on 01/04/2015
Overall: 8 / 10
Delivery Person Comments
Due to the fault with the sensor I didn't receive the delivery as it was intended. I personally collected from the local service garage in swindon as they were fixing the fault.
Delivery Punctuality Comments
They would have been on time if the car hadn't experienced the fault. But I am unable to provide an accurate response sorry
Overall Punctuality Comments
They would have been on time if the car hadn't experienced the fault. But I am unable to provide an accurate response sorry
Cleanliness Comments
Immaculate ! and they even provide merc car mats which my previous car dealership didn't !
Dealer Service Comments
Especially David Cole at the dealership. Even though there was an issue with the car, my overall experience with Mercedes Hertford has been excellent. I would also like to thank Swindon Mercedes sales Daniel. As while I didn't buy the car from this dealership , he spent time taking me through the cars features. Mercedes overall experience is one of the best - they really value their customers !
Overall Comments
Unfortunately due to a fault on the car with a sensor, the supplier dealership garage couldn't deliver. However the actual experience from the supplier was very good as they were informative, apologetic and did all they could under the circumstances. To be honest they could have delivered the car with the fault and left me to sort - yet they didn't . I can not fault the the experience overall. David Cole at L&L automotive was very good.
Delivery Communication Comments
Both of you were brilliant, keeping me informed especially under the circumstances! Thank you
Improvements
Nothing
Peugeot 2008 Estate (2013-16)
Derek
02/04/2015
02/04/2015
10 / 10
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Derek of Seafield, who had a new Peugeot 2008 Estate (2013 - 2016) on 02/04/2015
Overall: 10 / 10
Improvements
Nothing
Volvo XC60 Estate (2013-17)
Martin
01/04/2015
01/04/2015
10 / 10
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Martin of Hertford, Herts, who had a new Volvo XC60 Diesel Estate (2013 - 2017) on 01/04/2015
Overall: 10 / 10
Volkswagen Up (2012-16)
Briony
26/03/2015
26/03/2015
8 / 10
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Briony of Smethwick, who had a new VW Up Hatchback (2012 - 2016) on 26/03/2015
Overall: 8 / 10
Land Rover RR Evoque (2011-15)
Gavin
28/03/2015
28/03/2015
8 / 10
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Gavin of Cramlington, who had a new Land Rover Range Rover Evoque Diesel Hatchback (2011 - 2015) on 28/03/2015
Overall: 8 / 10
Cleanliness Comments
Car had been driven 417 miles in poor weather conditions. Was not clean. However we took it to a local garage and it was given a pressure wash.
Citroen C1 Airscape
Chelsea
31/03/2015
31/03/2015
10 / 10
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Chelsea of Lincoln, who had a new Citroen C1 Airscape Hatchback (2014 - 2022) on 31/03/2015
Overall: 10 / 10
Cleanliness Comments
Had been washed but had a few marks on still
Volkswagen Golf (2011-16)
Mike
30/03/2015
30/03/2015
8 / 10
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Mike of Market Harborough, who had a new VW Golf Diesel Cabriolet (2011 - 2016) on 30/03/2015
Overall: 8 / 10
Volkswagen Tiguan Estate (2011-16)
Jon
28/03/2015
28/03/2015
10 / 10
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Jon of Neath, who had a new VW Tiguan Diesel Estate (2011 - 2016) on 28/03/2015
Overall: 10 / 10
Delivery Person Comments
perfect, took the time to go through everything, had a good chat about his route!! and came in for a tea
Delivery Punctuality Comments
Was told what ETA was, driver phoned to confirm and was spot on
Overall Punctuality Comments
Was told what ETA was, driver phoned to confirm and was spot on
Cleanliness Comments
although the weather was bad, car was spotless
Dealer Service Comments
few issues due to me and the dealer but Lings sorted everything out!!
Overall Comments
Drive was excellent, went through every single function of the car!!!
Improvements
Make sure this guy delivers all the cars!! ha
Mercedes C Class Saloon (2014-18)
Wayne
28/03/2015
28/03/2015
8 / 10
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Wayne of Chafford Hundred, who had a new Mercedes C Class Diesel Saloon (2014 - 2018) on 28/03/2015
Overall: 8 / 10
Cleanliness Comments
Carvers driven from Exeter and was quite dirty due to rain ect
Dealer Service Comments
Not had to deal with them directly yet.
Missing Comments
Car mats!
Improvements
Nothing to add.
Volkswagen Tiguan Estate (2011-16)
Amy
31/03/2015
31/03/2015
10 / 10
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Amy of Southampton, who had a new VW Tiguan Diesel Estate (2011 - 2016) on 31/03/2015
Overall: 10 / 10
Improvements
N/a
Volkswagen Up (2012-16)
James
31/03/2015
31/03/2015
10 / 10
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James of Wouldham, who had a new VW Up Hatchback (2012 - 2016) on 31/03/2015
Overall: 10 / 10
Volkswagen Up (2012-16)
Linda
31/03/2015
31/03/2015
10 / 10
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Linda of Huddersfield, who had a new VW Up Hatchback (2012 - 2016) on 31/03/2015
Overall: 10 / 10
Missing Comments
No spare tyre but told thats an extra option now..
Volvo XC60 Estate (2013-17)
Matt
31/03/2015
31/03/2015
8 / 10
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Matt of Telford, who had a new Volvo XC60 Diesel Estate (2013 - 2017) on 31/03/2015
Overall: 8 / 10
Delivery Person Comments
A very friendly older gentleman delivered the car, showed me around the features and my added extras - and generally made sure I was happy. A very good experience of my limited contact with Bristol Street Motors.
Delivery Punctuality Comments
Promised delivery by 1pm, arrived at midday. No 30 minute warning phone call received, but this wasn't an issue for me.
Overall Punctuality Comments
Promised delivery by 1pm, arrived at midday. No 30 minute warning phone call received, but this wasn't an issue for me.
Cleanliness Comments
Interior perfect, mats fitted, etc. Exterior average, but couldn't be helped with the poor weather.
Damage Comments
Perfect condition :-)
Dealer Service Comments
They stuck to the delivery timescales promised, so I can't complain.
Overall Comments
Car was driven from Sheffield in poor weather and so arrived a little dirty. The delivery driver did say he'd debated whether to jet wash the car before he arrived, but didn't in the end. This isn't a complaint from me - the weather meant that it would have arrived dirty no matter how hard they tried!
Delivery Communication Comments
Superb communication from Ling and her team - it was great having someone else doing the chasing!!
Improvements
Nothing really - the whole process has been extremely relaxed from start to finish. It has been great not having to interact with dealers!
Audi A6 Saloon (2013-14)
Steve
30/03/2015
30/03/2015
8 / 10
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Steve of Warrington, who had a new Audi A6 Saloon Special Editions (2013 - 2014) on 30/03/2015
Overall: 8 / 10
Volkswagen Golf (2013-17)
Charlene
31/03/2015
31/03/2015
10 / 10
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Charlene of Bristol, who had a new VW Golf Hatchback (2013 - 2017) on 31/03/2015
Overall: 10 / 10
Delivery Person Comments
Lovely gentleman, great demeanor
Delivery Punctuality Comments
The driver was late, but that was due to an accident on the M5. The other person he was delivering to yesterday was getting right shirty on the phone. Relax, it's just a car.
Overall Punctuality Comments
The driver was late, but that was due to an accident on the M5. The other person he was delivering to yesterday was getting right shirty on the phone. Relax, it's just a car.
Dealer Service Comments
Listers are very good
Overall Comments
Excellent service
Improvements
Nothing, it was great :)
Nissan Juke Pre-current (2014-20)
James
30/03/2015
30/03/2015
8 / 10
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James of Bristol, who had a new Nissan Juke Hatchback (2014 - 2020) on 30/03/2015
Overall: 8 / 10
Ford Focus (2014-18)
Mart
30/03/2015
30/03/2015
6 / 10
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Mart of Ross On Wye, who had a new Ford Focus Hatchback (2014 - 2018) on 30/03/2015
Overall: 6 / 10
Delivery Person Comments
Prepared to answer questions, but did not volunteer anything or check I knew anything about the operation of the car.
Delivery Punctuality Comments
PM delivery stated, car arrived 12:30pm
Overall Punctuality Comments
PM delivery stated, car arrived 12:30pm
Cleanliness Comments
The outside was dirty following a 130 mile delivery journey. The driver side footwell was VERY muddy.
Dealer Service Comments
See comments re Cleanliness of Car
Delivery Communication Comments
Dealer unable to state delivery time other than "PM"
Improvements
I feel you did what you needed to.
Skoda Rapid (2012-18)
Pete
30/03/2015
30/03/2015
10 / 10
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Pete of Ripponden, who had a new Skoda Rapid Diesel Hatchback (2012 - 2018) on 30/03/2015
Overall: 10 / 10
Delivery Person Comments
Driver was pleasant and helpful.
Delivery Punctuality Comments
Was early, bonus!
Overall Punctuality Comments
Was early, bonus!
Cleanliness Comments
Car was delivered as clean as expected from a trailered car.
Damage Comments
no damage
Dealer Service Comments
No direct communication with supplying dealer, all done by ling. No mishaps from them so Happy Happy!
Overall Comments
Car was delivered early than expected, car was all clean and correct.
Delivery Communication Comments
Driver rang an hour or so before, letting me know he wasn't far away.
Missing Comments
nothing missing
Improvements
Covered Trailer.
Mercedes C Class Saloon (2014-18)
Vince
30/03/2015
30/03/2015
10 / 10
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Vince of Milton Keynes, who had a new Mercedes C Class Saloon (2014 - 2018) on 30/03/2015
Overall: 10 / 10
Missing Comments
Unsure if I should have the registration document as I do not have it.
Improvements
None, great service
Nissan Qashqai (2014-17)
Tom
30/03/2015
30/03/2015
10 / 10
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Tom of Romford, who had a new Nissan Qashqai Hatchback (2014 - 2017) on 30/03/2015
Overall: 10 / 10
Delivery Person Comments
Very good, polite, happy to show how things work on the new car and answer any questions
Delivery Punctuality Comments
ontime as mentioned
Overall Punctuality Comments
ontime as mentioned
Cleanliness Comments
nice and clean in and out, only dirt on the car was from the rain from delivery.
Overall Comments
Delivered on time.
Improvements
nothing, Lings worked to get the car delivered before a certain date of which you guys did. Top job!!
Nissan Juke Pre-current (2014-20)
Nick
27/03/2015
27/03/2015
6 / 10
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Nick of Groombridge, who had a new Nissan Juke Hatchback (2014 - 2020) on 27/03/2015
Overall: 6 / 10
Overall Comments
Late notice of change of date. Poor communication.
Ford Fiesta (2012-17)
Nets
20/03/2015
20/03/2015
8 / 10
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Nets of Liverpool, who had a new Ford Fiesta Hatchback (2012 - 2017) on 20/03/2015
Overall: 8 / 10
Delivery Person Comments
very helpful told me everything I needed to know.
Delivery Punctuality Comments
would have been nice to have had a text about estimated delivery as i was in work and this would have stopped me worrying.
Overall Punctuality Comments
would have been nice to have had a text about estimated delivery as i was in work and this would have stopped me worrying.
Cleanliness Comments
very clean and shiny paint.
Overall Comments
arrived at a great time for me.
Improvements
communication with customer regarding actual delivery.
Mazda CX-5 Estate (2012-17)
Derek
27/03/2015
27/03/2015
8 / 10
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Derek of HITCHIN, who had a new Mazda CX-5 Diesel Estate (2012 - 2017) on 27/03/2015
Overall: 8 / 10
Delivery Person Comments
Friendly chap and when he said that to get back to Bradford he had to get the train I took him to the station so he didn't have to walk. It was also a good excuse to immediately drive the car. :-)
Delivery Punctuality Comments
See first comment.
Overall Punctuality Comments
See first comment.
Overall Comments
Arrived very early (around 8:45) on the day planned
Improvements
Nothing really, it was fine.
Nissan Juke Pre-current (2014-20)
Sumeet
27/03/2015
27/03/2015
8 / 10
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Sumeet of Buckingham, who had a new Nissan Juke Hatchback (2014 - 2020) on 27/03/2015
Overall: 8 / 10
Delivery Person Comments
He was very pleasant and professional.
Delivery Punctuality Comments
he called an hour before to let me know where he was etc. very good.
Overall Punctuality Comments
he called an hour before to let me know where he was etc. very good.
Cleanliness Comments
He did explain that due to my location that a wash before hand was not possible but if they had researched there are places a quick wash could have been done. i did feel a bit let down my mud bits in the car and spash marks on the outside.
Damage Comments
yes a stonechip.
Overall Comments
it was clear they didnt really plan properly as the driver thought he would be near to a train station to get back.
Improvements
They could have worked out where the poor guy was delivering the car to. his plan was to use public transport to milton keynes railway station which is 30 miles away, and we live in the country so there is no public transport.
i out of sympathy made a 20 mile round trip to the nearest train station to drop him off. that has come out of my mileage count which isnt really fair.
Honda Civic Estate (2014-14)
Pete
27/03/2015
27/03/2015
8 / 10
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Pete of Chippenham, who had a new Honda Civic Tourer (2014 - 2014) on 27/03/2015
Overall: 8 / 10
Delivery Person Comments
Very friendly chap with no body odour issues at all.
Delivery Punctuality Comments
Delivered earlier than specified but checked it was okay.
Overall Punctuality Comments
Delivered earlier than specified but checked it was okay.
Overall Comments
Delivered earlier than specified time but phoned to check okay.
Missing Comments
My partner signed a PDA from the delivery guy so didn't have a hard copy of that.
Improvements
Nothing in this instance.
Honda Civic Estate (2014-14)
Warren
23/03/2015
23/03/2015
10 / 10
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Warren of Sheffield, who had a new Honda Civic Tourer (2014 - 2014) on 23/03/2015
Overall: 10 / 10
Audi A6 Estate (2011-14)
Paul
26/03/2015
26/03/2015
6 / 10
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Paul of Upminster, who had a new Audi A6 Diesel Avant (2011 - 2014) on 26/03/2015
Overall: 6 / 10
Cleanliness Comments
It looked clean, but it was raining. The driver had attempted to clean it, but nothing he could do. I also found cigarette ash in the boot opening switch, but I don't think this was from the driver.
Nissan Juke Pre-current (2014-20)
Dave
26/03/2015
26/03/2015
6 / 10
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Dave of Ely, who had a new Nissan Juke Hatchback (2014 - 2020) on 26/03/2015
Overall: 6 / 10
Damage Comments
5 inch scratch to front right side panel. And rear seat drivers side not fitted properly
Audi A3 Sportback (2013-16)
Martin
26/03/2015
26/03/2015
8 / 10
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Martin of North Shields, who had a new Audi A3 Diesel Sportback (2013 - 2016) on 26/03/2015
Overall: 8 / 10
Delivery Person Comments
As above, the delivery man was friendly and approachable. I was expecting him to be pushed for time and desperate to give me the keys and get away but he was happy to allow me plenty of time to inspect the car and answer a few daft questions I had regarding it's operation.
Delivery Punctuality Comments
I was promised an AM delivery, it turned up at 10:30. Can't argue with that
Overall Punctuality Comments
I was promised an AM delivery, it turned up at 10:30. Can't argue with that
Cleanliness Comments
The interior was spotless but the exterior was dirty. I don't know what the weather conditions were like in the area of the dealership when the car was dispatched but it was raining in my location on the day. The car appeared much dirtier than I would expect it to be given the weather in my area at the time. Even the delivery driver commented that "believe it or not, this has been valeted since it reached the dealership". It's nothing that a sponge, some car polish and elbow grease on Saturday morning won't sort but a little disappointing that it didn't arrive in sparkling condition given that the weather at the time seemed to indicate no need for it to be in this state
Dealer Service Comments
Although I had little to de with the dealership themselves and did not contact them directly, they delivered the car when they said they would. Can't argue with that.
Overall Comments
The car arrived on time. The delivery man was friendly and did not put any pressure on me to sign the forms quickly. He allowed me to inspect the car fully before accepting the delivery without showing any sign of being desperate to get away, as I had (wrongly) expected he might be. He even gave me a quick talk through the basic function of the car so I could get on the road quickly before reading the full manual.
Delivery Communication Comments
Delivery was easy to organise for a convenient time. All went according to plan.
Improvements
With exception of the exterior presentation of the car, which i'm willing to give the benefit of the doubt in being due to weather conditions on the journey from dealership to my door, everything was exactly as hoped with no hassle at all.
Volvo XC60 Estate (2013-17)
26/03/2015
26/03/2015
10 / 10
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of , who had a new Volvo XC60 Diesel Estate (2013 - 2017) on 26/03/2015
Overall: 10 / 10
Citroen C1 Airscape
Sam
25/03/2015
25/03/2015
8 / 10
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Sam of Newcastle Upon Tyne, who had a new Citroen C1 Airscape Hatchback (2014 - 2022) on 25/03/2015
Overall: 8 / 10
Audi A3 3dr Hatch (2012-16)
Philly
25/03/2015
25/03/2015
10 / 10
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Philly of Nottingham , who had a new Audi A3 Hatchback (2012 - 2016) on 25/03/2015
Overall: 10 / 10
Mercedes E Class Saloon (2013-16)
Jon
25/03/2015
25/03/2015
8 / 10
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Jon of Tyne And Wear, who had a new Mercedes E Class Diesel Saloon (2013 - 2016) on 25/03/2015
Overall: 8 / 10
Delivery Communication Comments
I know Lingons tried hard to get an ETA for the delivery but in the end the car turned up unannounced. No problem as it was early morning but it could have been a problem. The driver told me that the ETA should have been 11am but he left the compound early.
Improvements
1. Give an ETA
2. Whilst the car had been jet washed, due to the wet roads there was some spray up the sides of the car. No big deal but not 100% perfect. Perhaps find a jet wash closer to the customer and wipe down any spray around wheel hubs?
Mazda 3 (2013-16)
Adam
24/03/2015
24/03/2015
8 / 10
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Adam of Warrington, who had a new Mazda MAZDA3 Diesel Hatchback (2013 - 2016) on 24/03/2015
Overall: 8 / 10
Improvements
Weekend delivery
Renault Captur (2013-17)
Gill
24/03/2015
24/03/2015
10 / 10
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Gill of Malton, who had a new Renault Captur Diesel Hatchback (2013 - 2017) on 24/03/2015
Overall: 10 / 10
Ford Focus (2014-18)
Gav
24/03/2015
24/03/2015
8 / 10
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Gav of Braintree, who had a new Ford Focus Hatchback (2014 - 2018) on 24/03/2015
Overall: 8 / 10
Delivery Person Comments
The guy was very polite and pointed out a few things for me (how to start it; petrol filling up etc.) which was very helpful.
Delivery Punctuality Comments
The delivery driver phoned one hour before and then called again when outside, as requested. Delivery was down for 'before 2pm' and arrived around 1pm - perfect!
Overall Punctuality Comments
The delivery driver phoned one hour before and then called again when outside, as requested. Delivery was down for 'before 2pm' and arrived around 1pm - perfect!
Cleanliness Comments
Car was very streaky with droplets marks all over so had only had a quick jetwash with no drying. Wasn't the best!
Damage Comments
I certainly didn't notice anything and had a good look over inside and out..
Dealer Service Comments
Just the lack of proper exterior valeting let it down..
Overall Comments
Car delivery was very good but for one minor niggle - the car had obviously only had the quickest of jet washes and was covered with streaky marks and dried water droplets so hadn't been 'valeted' properly (ie chamoised/dried!) Plus I wasn't expecting 192 miles on my new car but apart from that I was very happy.
Delivery Communication Comments
Delivery driver was very good as mentioned above
Missing Comments
I haven't noticed anything missing that was meant to be there..
Improvements
Chamoised my car! Was a minor bad point though overall!
Audi A3 Sportback (2013-16)
Jon
24/03/2015
24/03/2015
8 / 10
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Jon of West Malling, who had a new Audi A3 Diesel Sportback (2013 - 2016) on 24/03/2015
Overall: 8 / 10
Dealer Service Comments
Only issue was that they ordered the wrong spec on the car, but as you & they sorted the additional cost between you then I cannot complain about this!
Nissan Micra (2013-16)
Emma
23/03/2015
23/03/2015
8 / 10
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Emma of Birtley, who had a new Nissan Micra Hatchback (2013 - 2016) on 23/03/2015
Overall: 8 / 10
Mercedes SLK Convertible (2012-16)
20/03/2015
20/03/2015
10 / 10
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of , who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 20/03/2015
Overall: 10 / 10
Delivery Punctuality Comments
Did not have a delivery time but ok
Overall Punctuality Comments
Did not have a delivery time but ok
Improvements
Everything just fine
Mercedes CLA Class Saloon (2013-16)
Jules
23/03/2015
23/03/2015
8 / 10
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Jules of Bournemouth, who had a new Mercedes CLA Class Diesel Coupe (2013 - 2016) on 23/03/2015
Overall: 8 / 10
Delivery Person Comments
I noted that the delivery driver did not ask for any I.d on handing over.
Cleanliness Comments
As vehicle had been driven to me it had clearly been driven on motorway, dead flys etc. no big deal though. Inside was immaculate
Delivery Communication Comments
Advising how driving license was going to be returned would have been useful. Dealer needs to commit themselves to 2 hour time slots
Improvements
Already mentioned above.
Honda Civic (2012-14)
Sneck
20/03/2015
20/03/2015
10 / 10
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Sneck of Newcastle Upon Tyne, who had a new Honda Civic Hatchback (2012 - 2014) on 20/03/2015
Overall: 10 / 10
Damage Comments
Only noticed after car was delivered, two cut like marks on bottom of driver side door panel .
Improvements
No
Honda Civic Estate (2014-14)
Louise
23/03/2015
23/03/2015
8 / 10
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Louise of Gravesend, who had a new Honda Civic Tourer (2014 - 2014) on 23/03/2015
Overall: 8 / 10
Delivery Person Comments
Friendly, helpful, well dressed and pleasant
Cleanliness Comments
Had been driven from Manchester to Kent so some dirt externally but interior was spotless
Overall Comments
Delivery driver made contact on the morning of delivery to confirm eta
Missing Comments
Cover for the under floor storage in the boot was missing
Improvements
Nothing delivery was very straight forward
Skoda Fabia (2015-18)
Rob
21/03/2015
21/03/2015
8 / 10
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Rob of STAFFORD, who had a new Skoda Fabia Hatchback (2015 - 2018) on 21/03/2015
Overall: 8 / 10
Delivery Person Comments
Mark - very nice guy
Cleanliness Comments
After i got it home I did find a couple of small smudges on the interior. Nothing major, but not perfect. Outside was spot on.
Improvements
Do they have to cover the back of the car in their name???!!! One on window, a raised metal stick on name thing on tail gate, branded reg plate holder. Just one of these enough surely!
Citroen C1
Jeff
20/03/2015
20/03/2015
10 / 10
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Jeff of Coalville, who had a new Citroen C1 Hatchback Special Edition (2014 - 2021) on 20/03/2015
Overall: 10 / 10
Volkswagen Touareg Estate (2014-19)
Neil
19/03/2015
19/03/2015
10 / 10
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Neil of Northamptonshire, who had a new VW Touareg Diesel Estate (2014 - 2019) on 19/03/2015
Overall: 10 / 10
Damage Comments
I did not notice it on the day but have since found some scratches to the passenger side front alloy wheel
Improvements
nothing
Ford Fiesta (2012-17)
Elizabeth
17/03/2015
17/03/2015
8 / 10
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Elizabeth of Washington, who had a new Ford Fiesta Hatchback (2012 - 2017) on 17/03/2015
Overall: 8 / 10
Delivery Person Comments
helpful and delivered car at time stated
Cleanliness Comments
Outside of car dirty and wet
Damage Comments
All 4 tyre dust caps were missing & stone chip discovered after cleaning
Dealer Service Comments
Car delivered dirty and dust caps missing. Also higher mileage than I would have liked.
Overall Comments
car wet & dirty when delivered
Missing Comments
4 dust caps from tyres
Improvements
Car should have been washed prior to delivery.
Mercedes C Class Saloon (2014-18)
Colin
19/03/2015
19/03/2015
8 / 10
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Colin of Brentwood, who had a new Mercedes C Class Diesel Saloon (2014 - 2018) on 19/03/2015
Overall: 8 / 10
Delivery Person Comments
AS above
Delivery Punctuality Comments
Driver was on time
Overall Punctuality Comments
Driver was on time
Cleanliness Comments
It had travelled 169 miles to get to me so he cleaned it again before delivery
Overall Comments
once the delivery date was here , the delivery driver was both knowlegable and courteous.
I happy with the company when they delivered the car.Although the car is already had mechanical problems !
Improvements
delivered on the first delivery date given !
Volkswagen Golf (2013-17)
Dave
18/03/2015
18/03/2015
8 / 10
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Dave of Cheadle, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 18/03/2015
Overall: 8 / 10
Volkswagen Golf (2013-17)
Jules
18/03/2015
18/03/2015
8 / 10
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Jules of Belfast, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 18/03/2015
Overall: 8 / 10
Kia Sportage Estate (2010-16)
Paul
13/03/2015
13/03/2015
10 / 10
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Paul of Liverpool, who had a new Kia Sportage Estate (2010 - 2016) on 13/03/2015
Overall: 10 / 10
Missing Comments
With my previous Sportage there was a cable adaptor for IPod, but not with this car. There is no mention of it on the delivery Paperwork.
Honda Civic Estate (2014-14)
Snowy
18/03/2015
18/03/2015
10 / 10
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Snowy of Peterborough, who had a new Honda Civic Tourer (2014 - 2014) on 18/03/2015
Overall: 10 / 10
Delivery Person Comments
Excellent
Delivery Punctuality Comments
As promised
Overall Punctuality Comments
As promised
Dealer Service Comments
Can't comment as haven't seen them or spoken to them
Overall Comments
Delivered on time and I received a telephone call 15 mins before delivery .. Excellent
Improvements
Nothing
Mercedes SLK Convertible (2012-16)
Michael
18/03/2015
18/03/2015
10 / 10
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Michael of Retford, Notts, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 18/03/2015
Overall: 10 / 10
Delivery Person Comments
excellent
Delivery Punctuality Comments
First Class
Overall Punctuality Comments
First Class
Cleanliness Comments
Perfect condition
Dealer Service Comments
nO PROBLEMS AT ALL
Overall Comments
Fantastic
Delivery Communication Comments
100% PERFECT
Missing Comments
I scanned the delivery form. He said you will be sending me my copies......scanned docs emailed to you yesterday
Improvements
Definitely no
Volkswagen Up (2012-16)
Fingers
17/03/2015
17/03/2015
8 / 10
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Fingers of Bromsgrove , who had a new VW Up Hatchback (2012 - 2016) on 17/03/2015
Overall: 8 / 10
Volkswagen Tiguan Estate (2011-16)
Car
11/03/2015
11/03/2015
8 / 10
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Car of Camden Town , who had a new VW Tiguan Diesel Estate (2011 - 2016) on 11/03/2015
Overall: 8 / 10
Mercedes A Class (2013-15)
Mitesh
16/03/2015
16/03/2015
6 / 10
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Mitesh of SOLIHULL, who had a new Mercedes A Class Hatchback (2013 - 2015) on 16/03/2015
Overall: 6 / 10
Improvements
Deliver within the time slot proposed
Nissan Qashqai (2014-17)
13/03/2015
13/03/2015
8 / 10
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of , who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 13/03/2015
Overall: 8 / 10
Cleanliness Comments
delivery guy phoned en route to ask if there was a carwash nearby. In the end, he didn;t find one, so car delivered dirty( outide). Interior was spotless.
Improvements
washed the car
Volkswagen Golf Estate (2013-16)
David
10/03/2015
10/03/2015
10 / 10
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David of Swansea, who had a new VW Golf Diesel Estate (2013 - 2016) on 10/03/2015
Overall: 10 / 10
Skoda Octavia (2013-17)
Simon
13/03/2015
13/03/2015
10 / 10
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Simon of Lechlade, who had a new Skoda Octavia Diesel Hatchback (2013 - 2017) on 13/03/2015
Overall: 10 / 10
Volkswagen Golf (2013-17)
Nev
16/03/2015
16/03/2015
10 / 10
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Nev of Gateshead, who had a new VW Golf Hatchback (2013 - 2017) on 16/03/2015
Overall: 10 / 10
Delivery Person Comments
Very helpful and provided all the information we needed
Improvements
Nothing everything went perfectly!
Kia Sportage Estate (2010-16)
Jo
13/03/2015
13/03/2015
6 / 10
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Jo of CHATHAM, KENT, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 13/03/2015
Overall: 6 / 10
Improvements
to be honest I believe the car could have been cleaned - its not a very good sign when delivered dirty. the driver also had a guy follow him for transport back. To get over the cleanliness of the car maybe trailing the car is better - just my thoughts.
Ford Fiesta (2012-17)
Pamela
09/03/2015
09/03/2015
8 / 10
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Pamela of Forfar, who had a new Ford Fiesta Hatchback (2012 - 2017) on 09/03/2015
Overall: 8 / 10
Ford Fiesta (2012-17)
Adam
13/03/2015
13/03/2015
8 / 10
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Adam of Sittingbourne, who had a new Ford Fiesta Diesel Hatchback (2012 - 2017) on 13/03/2015
Overall: 8 / 10
Delivery Person Comments
Pleasant person, more than happy to wait while I checked over the car thoroughly.
Delivery Punctuality Comments
Arrived just after 12 which was fine, but again would have been handier for a specific delivery time.
Overall Punctuality Comments
Arrived just after 12 which was fine, but again would have been handier for a specific delivery time.
Cleanliness Comments
Bit dirty, but to be expected from having been driving from Milton Keynes
Damage Comments
No damage to the car at all. Very pleased
Dealer Service Comments
Were happy to accomdate delivery date request. arrived at a reasonable time.
Overall Comments
Would be much handier if a specific time was available without costing money.
Delivery Communication Comments
Ling and the team kept me up to date as much as possible, very helphelpful.m
Improvements
More specific time
Volkswagen Golf (2013-17)
Andy
11/03/2015
11/03/2015
10 / 10
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Andy of Bolton, who had a new VW Golf Hatchback (2013 - 2017) on 11/03/2015
Overall: 10 / 10
Delivery Person Comments
Very professional, went through all the details on the car. Very impressed.
Nissan Juke Pre-current (2014-20)
13/03/2015
13/03/2015
8 / 10
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of , who had a new Nissan Juke Hatchback (2014 - 2020) on 13/03/2015
Overall: 8 / 10
Delivery Person Comments
Delivery driver rang at 930am to confirm delivery time of 11am
Cleanliness Comments
Delivery driver put the car thru a car wash just before arriving
Damage Comments
Although the rear number plate fell off a few hours after delivery
Dealer Service Comments
Didn't deal with them
Overall Comments
Delivery date confirmed - but no estimated time provided
Delivery Communication Comments
Average until the delivery driver rang me
Missing Comments
Delivery form said mats were included - there are no mats - I noted this on the delivery form I signed. No copy of the form was provided
Improvements
Provided a rough time of delivery before the day itself
Volkswagen Tiguan Estate (2011-16)
Daz
13/03/2015
13/03/2015
8 / 10
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Daz of Pettswood, who had a new VW Tiguan Diesel Estate (2011 - 2016) on 13/03/2015
Overall: 8 / 10
Audi A6 Saloon (2011-14)
Batts
10/03/2015
10/03/2015
8 / 10
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Batts of Northampton, who had a new Audi A6 Diesel Saloon (2011 - 2014) on 10/03/2015
Overall: 8 / 10
Delivery Person Comments
The lady who drove the car and gave me a demonstration was excellent. I was very impressed with her explanation about the car etc.
Delivery Punctuality Comments
I was told am delivery but the car arrived about 13:30, I work nights so I stayed up, if I knew the car was arriving in the afternoon I could have slept then got up, I get in from work at 07:00am. It would have helped if they had rung me with a rough time of delivery too.
Overall Punctuality Comments
I was told am delivery but the car arrived about 13:30, I work nights so I stayed up, if I knew the car was arriving in the afternoon I could have slept then got up, I get in from work at 07:00am. It would have helped if they had rung me with a rough time of delivery too.
Dealer Service Comments
The car didn't arrive when they said it would in the am it arrived at 13:30 on the day of delivery. Everything else was excellent.
Delivery Communication Comments
The communication from Ling Cars was excellent however, I was told am delivery but the car arrived about 13:30, I work nights so I stayed up, if I knew the car was arriving in the afternoon I could have slept then got up, I get in from work at 07:00am. It would have helped if they had rung me with a rough time of delivery too.
Improvements
Make sure the car arrives at the time that has been given.
Volkswagen Up (2012-16)
Liz
10/03/2015
10/03/2015
8 / 10
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Liz of Bath, who had a new VW Up Hatchback (2012 - 2016) on 10/03/2015
Overall: 8 / 10
Delivery Communication Comments
Improvements
It was all first class!
Volkswagen Up (2012-16)
Dave
12/03/2015
12/03/2015
10 / 10
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Dave of Llanymynech, who had a new VW Up Hatchback (2012 - 2016) on 12/03/2015
Overall: 10 / 10
Damage Comments
The delivery driver called me 2 days in advance and then again 30 mins before arrival. He showed me all around the car and explained how everything worked. Very polite and knowledgeable.
Mercedes E Class Saloon (2013-16)
Mike
09/03/2015
09/03/2015
10 / 10
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Mike of Southsea, who had a new Mercedes E Class Diesel Saloon (2013 - 2016) on 09/03/2015
Overall: 10 / 10
Improvements
I was very happy as everyone did what they said so have no comments
Ford Fiesta (2012-17)
Carl
11/03/2015
11/03/2015
8 / 10
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Carl of Sunderland, who had a new Ford Fiesta Hatchback (2012 - 2017) on 11/03/2015
Overall: 8 / 10
Delivery Person Comments
Guy was very friendly, gave me a demo of the car and its main features
Delivery Punctuality Comments
Arrived at 8:15am
Overall Punctuality Comments
Arrived at 8:15am
Cleanliness Comments
BEAUTIFUL
Overall Comments
Guy turned up nice and early
Delivery Communication Comments
Dealer could have been a bit better at giving a date for delivery...
Volkswagen Golf (2013-17)
Keith
11/03/2015
11/03/2015
8 / 10
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Keith of Inverurie, who had a new VW Golf Hatchback (2013 - 2017) on 11/03/2015
Overall: 8 / 10
Cleanliness Comments
Was very dirty, but it was on a transporter after all.
Missing Comments
No delivery form, just a generic leaflet, no details of my car on it.
Audi A6 Saloon (2011-14)
Mark
10/03/2015
10/03/2015
8 / 10
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Mark of Lancaster, who had a new Audi A6 Diesel Saloon (2011 - 2014) on 10/03/2015
Overall: 8 / 10
Delivery Person Comments
Straightforward, polite and gave me enough time to look over the car. Didn't know how the electric bake worked (but you need a degree in aeronautics to understand some of the technology on this car).
Cleanliness Comments
Delivery was from 190 miles away. I didn't expect pristine.
Damage Comments
Not that I could see. That doesn't mean there isn't any. Is this a caveat emptor question?!
Overall Comments
Ahead of when I expected delivery. Delivery was well planned: the delivery guy turned up at a time which suited me.
Missing Comments
No
Improvements
Mmm ... nothing springs to mind.
Citroen C4 Picasso (2013-16)
Dawn
09/03/2015
09/03/2015
10 / 10
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Dawn of Crewe, who had a new Citroen C4 Picasso Diesel Estate (2013 - 2016) on 09/03/2015
Overall: 10 / 10
Peugeot 108 Top
Jay
10/03/2015
10/03/2015
6 / 10
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Jay of Peterborough, who had a new Peugeot 108 Top Hatchback (2014 - 2021) on 10/03/2015
Overall: 6 / 10
Cleanliness Comments
Car was really dirty - like it had been driven through the saraha desert.
Dealer Service Comments
No contact with dealer so hard to score.
Overall Comments
Confirmed delivery date wasn't met by delivery company.
Improvements
Use a more organised delivery company. Get them to clean the car before delivering it.
Mazda 6 Estate (2013-18)
Skidders
09/03/2015
09/03/2015
8 / 10
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Skidders of Tonbridge, who had a new Mazda 6 Diesel Tourer (2013 - 2018) on 09/03/2015
Overall: 8 / 10
Delivery Person Comments
He was very helpful and used polish he had with him to try and buff the scratches off
Delivery Punctuality Comments
The driver was half an hour earlier than predicted
Overall Punctuality Comments
The driver was half an hour earlier than predicted
Cleanliness Comments
There was mud on the underside of the car with splashes of mud on the inside of the doors and mud on the drivers mat
Damage Comments
Slight scratches from the hedgerow
Overall Comments
The delivery man had to go down some narrow winding lanes and there was mud on the car with scratches from brushing by a hedge
Missing Comments
Other than handbook
Improvements
Deliver on trailer
Volkswagen Golf (2013-17)
Mark
06/03/2015
06/03/2015
8 / 10
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Mark of Fleet, who had a new VW Golf Hatchback (2013 - 2017) on 06/03/2015
Overall: 8 / 10
Cleanliness Comments
Windows were not that clean although it didn't show till the sun shone !
Dealer Service Comments
The only dealings i had was with the delivery driver
Improvements
I was only shown where the spare wheel was. This was fine for me as i prefer to find my own way around a car but was surprised that he didn't offer.
Volkswagen Golf (2013-17)
Sam
06/03/2015
06/03/2015
10 / 10
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Sam of Hebden Bridge, who had a new VW Golf Hatchback (2013 - 2017) on 06/03/2015
Overall: 10 / 10
Improvements
nothing, the entire process was perfect. Big thanks to Mark my delivery driver for outstanding service.
Audi A6 Saloon (2013-14)
Blair
06/03/2015
06/03/2015
8 / 10
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Blair of Glasgow, who had a new Audi A6 Saloon Special Editions (2013 - 2014) on 06/03/2015
Overall: 8 / 10
Cleanliness Comments
came on transporter on wet day.
Missing Comments
cannot find locking wheel nut, delivery driver did not know where it is.
Citroen C4 Cactus (2014-17)
Chris
06/03/2015
06/03/2015
8 / 10
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Chris of Liverpool, who had a new Citroen C4 Cactus Diesel Hatchback (2014 - 2017) on 06/03/2015
Overall: 8 / 10
Cleanliness Comments
Clean internally but relatively unclean, mud spray externally.
Delivery Communication Comments
Mix up with delivery address and phone numbers
Volkswagen Tiguan Estate (2011-16)
Matt
06/03/2015
06/03/2015
10 / 10
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Matt of Ripley, who had a new VW Tiguan Diesel Estate (2011 - 2016) on 06/03/2015
Overall: 10 / 10
Delivery Person Comments
Great guy very nice
Delivery Punctuality Comments
Kept upto date and rand an hour before delivery
Overall Punctuality Comments
Kept upto date and rand an hour before delivery
Cleanliness Comments
Immaculate
Overall Comments
Cleaned down on delivery. Excellent
Improvements
Nothing
Volkswagen Up (2012-16)
David
05/03/2015
05/03/2015
10 / 10
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David of Leeds, who had a new VW Up Hatchback (2012 - 2016) on 05/03/2015
Overall: 10 / 10
Volkswagen Up (2012-16)
05/03/2015
05/03/2015
10 / 10
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of , who had a new VW Up Hatchback (2012 - 2016) on 05/03/2015
Overall: 10 / 10
Improvements
No improvements. The whole process was splendid
Volkswagen Golf (2013-17)
Kate
05/03/2015
05/03/2015
6 / 10
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Kate of Lanchester, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 05/03/2015
Overall: 6 / 10
Overall Comments
We requested early delivery and car didn't arrive until 3.30
Delivery Communication Comments
Let down on delivery date. Everything before that fine.
Nissan Qashqai (2014-17)
Stuart
04/03/2015
04/03/2015
10 / 10
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Stuart of Bolton, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 04/03/2015
Overall: 10 / 10
Delivery Person Comments
The delivery person was well presented polite and very helpful handing over the car and explaining the main features
Delivery Punctuality Comments
Called 30 minutes before delivery at 11.00am. Delivery was expected before 1.00pm, so everything fine.
Overall Punctuality Comments
Called 30 minutes before delivery at 11.00am. Delivery was expected before 1.00pm, so everything fine.
Cleanliness Comments
Showroom condition. Driver even wiped some water on one of the panels with cloth prior to hand over!
Improvements
Nothing really! As expected.
Honda CR-V Estate (2012-15)
Gill
04/03/2015
04/03/2015
8 / 10
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Gill of Royal Wootton Bassett, who had a new Honda CR-V Diesel Estate (2012 - 2015) on 04/03/2015
Overall: 8 / 10
Ford Fiesta (2012-17)
Peter
04/03/2015
04/03/2015
4 / 10
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Peter of Cumbria, who had a new Ford Fiesta Hatchback (2012 - 2017) on 04/03/2015
Overall: 4 / 10
Delivery Person Comments
All he wanted to do was to get away. No introductions to the controls, "your handbook is in the glovebox"
Delivery Punctuality Comments
Difficult to say as there was no communication from them
Overall Punctuality Comments
Difficult to say as there was no communication from them
Cleanliness Comments
Looked as though it had been driven through a farmyard. Muddy footprints on driver's carpet
Damage Comments
Difficult to assess due to the cleanliness. When I touched what appeared to be a stone chip I was told not to touch in case of scratching the car. He told me that it was only mud.
Dealer Service Comments
The procedure of driving the car 200 miles from Warrington with another in a separate car to take the driver home is probably more expensive than bringing it on a trailer. All garages that I deal with use a temporary car seat cover and either overshoes or temporary carpet.
Delivery Communication Comments
Without yourselves to contact there would have been none.
Improvements
The driver sent to pick the deliverer up knocked on my door to ask whether the car had been delivered. With no car on the drive I was told that the car was 'following him' (why ask then?) and I was to be patient before I had the chance to say anything other than to say no to the cars delivery.
Volvo V40 (2012-19)
Tank
03/03/2015
03/03/2015
10 / 10
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Tank of Richmond, who had a new Volvo V40 Diesel Hatchback (2012 - 2019) on 03/03/2015
Overall: 10 / 10
Delivery Punctuality Comments
very punctual. in fact 15 mins early!
Overall Punctuality Comments
very punctual. in fact 15 mins early!
Cleanliness Comments
only dirty on outside from driving it to my house, but that's to be expected.
Overall Comments
professional,friendly,quick and easy process.
Improvements
Nothing,I was lucky to have the perfect delivery.
Audi A6 Saloon (2011-14)
03/03/2015
03/03/2015
8 / 10
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of , who had a new Audi A6 Diesel Saloon (2011 - 2014) on 03/03/2015
Overall: 8 / 10
Delivery Person Comments
Very friendly and knowledgeable with no offensive odours
Cleanliness Comments
The outside was very dirty but I was told it was due to the bad road conditions. Also, when I washed the car, I found a small chip on the bonnet. The interior was slightly muddy one the floor but nothing major
Damage Comments
Just a small chip on the bonnet but this wasn't visible until after I washed the car
Overall Comments
Contacted me the day before to tell me what time they would arrive and they got here on time.
Delivery Communication Comments
Very clear and I was sent a message the day of delivery to confirm
Improvements
Delivery was very good so no improvements necessary
Mitsubishi Outlander Estate (2014-15)
Baza
03/03/2015
03/03/2015
10 / 10
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Baza of Wolverhampton, who had a new Mitsubishi Outlander Estate (2014 - 2015) on 03/03/2015
Overall: 10 / 10
Delivery Person Comments
Really nice man, could not believe who he was and what ex profession he used to do made my wife's day !
Improvements
chocolate and flowers, champagne but polo mints will do !!
Mercedes C Class Saloon (2014-18)
Stuart
02/03/2015
02/03/2015
10 / 10
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Stuart of Bolton, who had a new Mercedes C Class Diesel Saloon (2014 - 2018) on 02/03/2015
Overall: 10 / 10
Delivery Person Comments
Experience and well presented individual. Was patient and explained the handover process well. No problems whatsoever.
Delivery Punctuality Comments
Called half an hour before arrival and arrived on time. No problems
Overall Punctuality Comments
Called half an hour before arrival and arrived on time. No problems
Dealer Service Comments
Very pleased with service and communications.
Overall Comments
Car arrived on time and as described!
Delivery Communication Comments
Dealer called after delivery to make sure everything was in order.
Improvements
Nothing really.
Citroen C4 Cactus (2014-17)
Danny
03/03/2015
03/03/2015
8 / 10
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Danny of Cleator Moor, who had a new Citroen C4 Cactus Hatchback (2014 - 2017) on 03/03/2015
Overall: 8 / 10
Ford Fiesta (2012-17)
Ali
03/03/2015
03/03/2015
8 / 10
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Ali of Leicestershire, who had a new Ford Fiesta Hatchback (2012 - 2017) on 03/03/2015
Overall: 8 / 10
Delivery Person Comments
Very nice lady
Delivery Punctuality Comments
Excellent, kept me informed
Overall Punctuality Comments
Excellent, kept me informed
Cleanliness Comments
Car was dirty inside and out, although driver did say she was going to have if cleaned but there was no jet washer at sainsburys
Dealer Service Comments
Perfect dealer apart from car being dirty
Overall Comments
Good but car was dirty
Delivery Communication Comments
Kept me informed
Improvements
Clean car
Audi Q7 Estate (2009-14)
03/03/2015
03/03/2015
10 / 10
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of , who had a new Audi Q7 Diesel Estate (2009 - 2014) on 03/03/2015
Overall: 10 / 10
Honda CR-V Estate (2012-15)
Darren
02/03/2015
02/03/2015
8 / 10
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Darren of Hull, who had a new Honda CR-V Diesel Estate (2012 - 2015) on 02/03/2015
Overall: 8 / 10
Delivery Person Comments
Nice old bloke. No issues. Pointed out a few features on the car, but didn't spend ages going through it, didn't have to really.
Delivery Punctuality Comments
arrived 9.30am
Overall Punctuality Comments
arrived 9.30am
Cleanliness Comments
Clean inside, dirty outside, but due to weather on delivery morning
Overall Comments
car delivered on time as promised. Only downside is that it was filthy, but due to snow and rainy conditions on motorway coming over from Manchester that morning over the M62.
Improvements
Took it through a local car wash whne he get here
Ford Focus (2014-18)
Tim
02/03/2015
02/03/2015
8 / 10
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Tim of Bedford, who had a new Ford Focus Hatchback (2014 - 2018) on 02/03/2015
Overall: 8 / 10
Delivery Person Comments
Seemed friendly and professional.
Delivery Punctuality Comments
Was supposed to be late morning but came at 5.30pm.
Overall Punctuality Comments
Was supposed to be late morning but came at 5.30pm.
Dealer Service Comments
No comments here as I didn't have any communication with them.
Overall Comments
The ETA was morning and the care came at 5.30. I wouldn't have cared much if I was told of the delay. That's it though, the rest was simple.
Delivery Communication Comments
Your communication was excellent throughout the whole process. I didn't have any communication with the dealer so cant comment.
Improvements
Nothing really, the dealer maybe could be a bit better on the ETA
Nissan Juke Pre-current (2014-20)
Steve
27/02/2015
27/02/2015
10 / 10
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Steve of Bedworth, who had a new Nissan Juke Hatchback (2014 - 2020) on 27/02/2015
Overall: 10 / 10
Nissan Juke
Robin
27/02/2015
27/02/2015
8 / 10
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Robin of EDINBURGH, who had a new Nissan Juke Diesel Hatchback (2014 on) on 27/02/2015
Overall: 8 / 10
Delivery Person Comments
Very pleasant and helpful
Delivery Punctuality Comments
came on time
Overall Punctuality Comments
came on time
Cleanliness Comments
the guys had put plastic sheeting down, which they removed on delivery. The car was a bit dirty down one side, probably when it was on the transporter.
Overall Comments
They phoned and gave me a time of delivery which was great
Improvements
nothing really, everything was great.
Skoda Octavia Estate (2013-17)
Michael
27/02/2015
27/02/2015
8 / 10
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Michael of Aylesbury, who had a new Skoda Octavia Diesel Estate (2013 - 2017) on 27/02/2015
Overall: 8 / 10
Delivery Person Comments
He was very pleasant but since he drove the car to me himself he had no way of getting home again. We live in the country and I felt obliged to give him a lift to the nearest train station (7 miles away). Not a big problem for me but it could have been very inconvenient. Perhaps he should have researched his options first?
Delivery Punctuality Comments
Was supposed to be mid/late morning. Arrived at 1:15pm
Overall Punctuality Comments
Was supposed to be mid/late morning. Arrived at 1:15pm
Nissan Qashqai (2014-17)
Rillo
26/02/2015
26/02/2015
8 / 10
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Rillo of Mamble, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 26/02/2015
Overall: 8 / 10
Cleanliness Comments
He didn't get time to put it in the car wash close to my delivery home.
Improvements
None, everything went smoothly thank you!
Mercedes C Class Coupe (2011-15)
Adam
27/02/2015
27/02/2015
10 / 10
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Adam of Gainbsorough, who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 27/02/2015
Overall: 10 / 10
Fiat 500 (2008-15)
Lynn
27/02/2015
27/02/2015
8 / 10
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Lynn of Radcliffe, who had a new Fiat 500 Hatchback (2008 - 2015) on 27/02/2015
Overall: 8 / 10
Delivery Person Comments
he was a very pleasant man.
Delivery Punctuality Comments
excellent and he didn't mind waiting until I was free in my workplace.
Overall Punctuality Comments
excellent and he didn't mind waiting until I was free in my workplace.
Cleanliness Comments
apart from a few splashes from driving it to me it was lovely and clean.
Damage Comments
no damage at all.
Dealer Service Comments
The car was a little delayed as it had not arrived at the dealers and they were not very forthcoming with information about possible delivery dates.
Overall Comments
excellent
Delivery Communication Comments
excellent, the driver contacted me in the morning with an estimated time of delivery.
Missing Comments
I was expecting a cream gear knob but it was black? have I read the spec correctly? I asked for Ivory Ambiance and this said cream gear knob and steering wheel.
Improvements
got it here faster.
Volkswagen Tiguan Estate (2011-16)
John
27/02/2015
27/02/2015
? / 10
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Volkswagen Tiguan Estate (2011-16)
Maurice
27/02/2015
27/02/2015
10 / 10
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Maurice of Bicester, who had a new VW Tiguan Diesel Estate (2011 - 2016) on 27/02/2015
Overall: 10 / 10
Nissan Juke Pre-current (2014-20)
David
25/02/2015
25/02/2015
8 / 10
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David of Newcastle under Lyme, who had a new Nissan Juke Hatchback (2014 - 2020) on 25/02/2015
Overall: 8 / 10
Delivery Punctuality Comments
Came late PM but called before
Overall Punctuality Comments
Came late PM but called before
Improvements
Nothing really - very good.
Skoda Octavia Estate (2013-17)
Gerard
25/02/2015
25/02/2015
8 / 10
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Gerard of Glasgow, who had a new Skoda Octavia Diesel Estate (2013 - 2017) on 25/02/2015
Overall: 8 / 10
Delivery Punctuality Comments
Driver got lost. Kept me updated though, so wasn't a problem.
Overall Punctuality Comments
Driver got lost. Kept me updated though, so wasn't a problem.
Improvements
A quick run over would have been helpful - where all the buttons are, etc. I had to look up the handbook to work out how to start it!
Citroen C4 Cactus (2014-17)
Ellen
25/02/2015
25/02/2015
10 / 10
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Ellen of Selby. North Yorkshire, who had a new Citroen C4 Cactus Diesel Hatchback (2014 - 2017) on 25/02/2015
Overall: 10 / 10
Delivery Punctuality Comments
Told it would be delivered morning, and it was!! (11 am).
Overall Punctuality Comments
Told it would be delivered morning, and it was!! (11 am).
Cleanliness Comments
Excellent inside, slighty dirty on outside but nothing that could be avoided, due to previous weather /wet roads etc.
Dealer Service Comments
had no actual contact with dealer, so difficult to assess this question.
Delivery Communication Comments
No communication with dealer only Lings Cars.
Missing Comments
Only Citroen assist contact details should I need them.
Improvements
Although I knew the car was to be delivered during morning, a phone call would have nice to give a closer delivery time. However excellent service overall!!! Thanks.
Volkswagen Polo (2014-17)
Malcolm
24/02/2015
24/02/2015
8 / 10
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Malcolm of Orpington, who had a new VW Polo Hatchback (2014 - 2017) on 24/02/2015
Overall: 8 / 10
Delivery Person Comments
As above.
Delivery Punctuality Comments
As above.
Overall Punctuality Comments
As above.
Cleanliness Comments
The car was very clean on the inside. On the outside it had a bit of dirt but I assume this was just from the delivery process.
Dealer Service Comments
No complaints.
Overall Comments
On time, polite, quick and easy
Delivery Communication Comments
Recieved estimated time and a phone call from the dealer when they were on their way. Very good.
Improvements
No complaints.
Volkswagen Golf (2013-17)
Ray
24/02/2015
24/02/2015
10 / 10
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Ray of Heath And Reach, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 24/02/2015
Overall: 10 / 10
Nissan Micra (2013-16)
Beverley
23/02/2015
23/02/2015
8 / 10
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Beverley of Easingwold, who had a new Nissan Micra Hatchback (2013 - 2016) on 23/02/2015
Overall: 8 / 10
Skoda Octavia (2013-17)
Si
18/02/2015
18/02/2015
8 / 10
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Si of Chester, who had a new Skoda Octavia Diesel Hatchback (2013 - 2017) on 18/02/2015
Overall: 8 / 10
Delivery Person Comments
Chatty and friendly
Delivery Punctuality Comments
Very good by default as a precise delivery time wasn't confirmed, however was close to the approximate time quoted to me.
Overall Punctuality Comments
Very good by default as a precise delivery time wasn't confirmed, however was close to the approximate time quoted to me.
Cleanliness Comments
Despite it travelling 124 miles, it was reasonably, given the time of year I'd expect it to be a little dirty with dirt on roads. There were a few crumbs left on the drivers seat though!
Damage Comments
No noticeable damage to vehicle
Dealer Service Comments
I had requested that the front number plate was not screwed to car but stuck on. I had two messages to say that PDI already done, and then further on the dealership checking my request. The number plate was screwed on, not the end of the world.
Overall Comments
Able to deliver to my place of work with no fuss.
Improvements
Nothing, happy how it was received.
Volkswagen Golf (2013-17)
Tim
16/02/2015
16/02/2015
10 / 10
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Tim of Worcetser, who had a new VW Golf Hatchback (2013 - 2017) on 16/02/2015
Overall: 10 / 10
Delivery Person Comments
smart appearance for sitting in a van all day , very nice guy to chat too
Delivery Punctuality Comments
driver called to say he was 45 mins away and turned up after 45 mins !
Overall Punctuality Comments
driver called to say he was 45 mins away and turned up after 45 mins !
Cleanliness Comments
Spotless
Damage Comments
No damage but a mark where there was a sticker on the paint and this has discoloured the paint a little , hopefully it will come off after a good wash
Overall Comments
Delivery Driver was very helpful and very happy for me ot receive the car !
Delivery Communication Comments
any news has been communicated very well and am very happy with the service
Improvements
delivered the car with a very endowed lady in a bikini :)
Audi A6 Saloon (2011-14)
Jim
18/02/2015
18/02/2015
8 / 10
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Jim of Edinburgh, who had a new Audi A6 Diesel Saloon (2011 - 2014) on 18/02/2015
Overall: 8 / 10
Improvements
Nothing. Happy :-)
Renault Trafic SWB
18/02/2015
18/02/2015
10 / 10
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of , who had a new Renault Trafic Van on 18/02/2015
Overall: 10 / 10
Delivery Person Comments
Really good guy - only disappointing thing was he wasn't called Brian, nor was he wearing a Darth Vader outfit. Inspite of this we've arranged a dirty weekend together in Skegness
Overall Comments
Driver called the day before the delivery, when he was an hour away, half an hour away and when he arrived showed us the main features of the van - very nice chap indeed
Missing Comments
V5C
Improvements
Filled the van with dolphins and money
Volkswagen Up (2012-16)
Nicola
17/02/2015
17/02/2015
10 / 10
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Nicola of Horsham, who had a new VW Up Hatchback (2012 - 2016) on 17/02/2015
Overall: 10 / 10
Mercedes SLK Convertible (2012-16)
Fem
16/02/2015
16/02/2015
8 / 10
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Fem of Hertfordshire, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 16/02/2015
Overall: 8 / 10
Delivery Punctuality Comments
The delivery driver stayed in touch en route
Overall Punctuality Comments
The delivery driver stayed in touch en route
Cleanliness Comments
The inside was valeted well, the exterior was washed but the motorway mileage meant the car was covered in salt deposits
Damage Comments
Not that were visible. The car was dirty and it was raining so this was logged on the delivery note
Overall Comments
Car delivered dirty but this was explained by the delivery driver as the car came all the way from Exeter
Improvements
It was perfect
Ford Fiesta (2012-17)
Mike
17/02/2015
17/02/2015
8 / 10
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Mike of Cwmbran, who had a new Ford Fiesta Hatchback (2012 - 2017) on 17/02/2015
Overall: 8 / 10
Dealer Service Comments
Got mixed up with delivery date. Changed numberplate after initial advice - would have been a problem if we had alreadu arranged insurance.
Improvements
Nothing. Was OK
Volkswagen Tiguan Estate (2011-16)
David
17/02/2015
17/02/2015
8 / 10
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David of Brentwood, who had a new VW Tiguan Diesel Estate (2011 - 2016) on 17/02/2015
Overall: 8 / 10
Cleanliness Comments
Quite dirty with road dirt but I guess this is unavoidable.
Improvements
Car clean before delivery.
Citroen Grand C4 Picasso (2013-16)
Gary
16/02/2015
16/02/2015
8 / 10
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Gary of Birmingham, who had a new Citroen Grand C4 Picasso Diesel Estate (2013 - 2016) on 16/02/2015
Overall: 8 / 10
Delivery Person Comments
They were friendly and took time to explain all the cars controls.
Delivery Punctuality Comments
The delivery driver told me he hadn't been given my contact details and had to chase them up. If he had the details the car could have been delivered earlier.
Overall Punctuality Comments
The delivery driver told me he hadn't been given my contact details and had to chase them up. If he had the details the car could have been delivered earlier.
Ford Fiesta (2012-17)
Sam
13/02/2015
13/02/2015
8 / 10
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Sam of Stockport, who had a new Ford Fiesta Hatchback (2012 - 2017) on 13/02/2015
Overall: 8 / 10
Delivery Person Comments
nice bloke, but didn't really explain much
Overall Comments
The car arrived promptly earlier than expected, but it was absolutely filthy on the outside! I know it had been brought all the way from Milton Keynes on wet/salty roads, but they could have put it through a car wash, maybe
Improvements
Ford - the car was absolutely filthy on the outside, and was running on fumes and had barely enough fuel for me to get to the nearest petrol station
Volkswagen Golf (2013-17)
Ray
10/02/2015
10/02/2015
8 / 10
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Ray of Heath And Reach, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 10/02/2015
Overall: 8 / 10
Improvements
It was all fine. Improvements not needed
Skoda Yeti Outdoor Estate (2013-17)
San
13/02/2015
13/02/2015
10 / 10
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San of Nottingham, who had a new Skoda Yeti Outdoor Diesel Estate (2013 - 2017) on 13/02/2015
Overall: 10 / 10
Improvements
Nothing, he rang 30 minutes before arriving, and all was good
Mitsubishi Outlander Estate (2014-15)
Gareth
13/02/2015
13/02/2015
10 / 10
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Gareth of Chesterfield, who had a new Mitsubishi Outlander Estate (2014 - 2015) on 13/02/2015
Overall: 10 / 10
Volkswagen Tiguan Estate (2011-16)
Warren
11/02/2015
11/02/2015
10 / 10
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Warren of Purley, who had a new VW Tiguan Diesel Estate (2011 - 2016) on 11/02/2015
Overall: 10 / 10
Nissan Qashqai (2014-17)
Noel
11/02/2015
11/02/2015
8 / 10
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Noel of Wanstead, London, who had a new Nissan Qashqai Hatchback (2014 - 2017) on 11/02/2015
Overall: 8 / 10
Delivery Person Comments
Very nice smart gentleman . Most pleasent. Smelt beautifull like Jasmin
Delivery Punctuality Comments
Excellent to the minute from the call am
Overall Punctuality Comments
Excellent to the minute from the call am
Cleanliness Comments
Excellent
Damage Comments
none what so ever
Dealer Service Comments
Nothing to compare with really
Overall Comments
First class were here on the day & we were kept informed throughout
Delivery Communication Comments
Only once you had Hump but you had a stinking cold in Dec I forgive you xx
Missing Comments
have to recheck later maybe tool box
Improvements
maybe bought us Lunch
Volkswagen Golf (2013-17)
David
10/02/2015
10/02/2015
8 / 10
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David of Romford, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 10/02/2015
Overall: 8 / 10
Skoda Citigo (2012-17)
06/02/2015
06/02/2015
10 / 10
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of , who had a new Skoda Citigo Hatchback (2012 - 2017) on 06/02/2015
Overall: 10 / 10
Seat Leon (2013-16)
Mark
10/02/2015
10/02/2015
8 / 10
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Mark of London, who had a new Seat Leon Sport Coupe (2013 - 2016) on 10/02/2015
Overall: 8 / 10
Delivery Person Comments
Polite and informative. Simple!
Delivery Punctuality Comments
I asked for the morning and he started in Bradford at 5.30am and was with me at 11am so perfect.
Overall Punctuality Comments
I asked for the morning and he started in Bradford at 5.30am and was with me at 11am so perfect.
Cleanliness Comments
Had some dirt on the bodywork but this was expected as he had driven it 4-5 hours to deliver.
Dealer Service Comments
Don't have anything else to score them on other than the delivery.. so unfair to ask this question Ling!!
Overall Comments
Simple - got a call a few mins before as he couldn't find my street but he was 200m away and so easy to guide him to find me.
Missing Comments
Spare wheel - but i was informed subsequently that this would be extra (I thought was strange!)
Nissan Juke Pre-current (2014-20)
Mike
09/02/2015
09/02/2015
4 / 10
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Mike of Leeds, who had a new Nissan Juke Hatchback (2014 - 2020) on 09/02/2015
Overall: 4 / 10
Dealer Service Comments
As stated before I had give dates that I could receive the car they tried to deliver to an alternative person that I did not agree to. No acknowledgment of their poor communication and pdi. Unhappy with nissan. Ongoing complaint active with dealer.
Delivery Communication Comments
Please note communication with lings cars has been very good.
Ford Fiesta (2012-17)
Jambo
10/02/2015
10/02/2015
6 / 10
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Jambo of Turriff, who had a new Ford Fiesta Hatchback (2012 - 2017) on 10/02/2015
Overall: 6 / 10
Delivery Person Comments
Eric (driver who actually delivered the car) was an older, wiser & very pleasant man to have delivering our car. So much so, I was happy enough to drop him to the nearest towns train station to get him home instead of leaving him at the mercy of the buses up here. That's a 25 minute journey one-way, so that should tell you everything about him.
Eric also took a bit of time to explain several features of the car to my wife & I, which is very descent of him.
Delivery Punctuality Comments
Eric called with approximately 2 hours prior to arrival. He said he would try to get the car washed before dropping it off. This was appreciated, though he only managed a bucket of water. But at least he had the presence of mind & pride in his work, to actually bother! I'd be willing to bet that wasn't the normal delivery drivers concern!
Overall Punctuality Comments
Eric called with approximately 2 hours prior to arrival. He said he would try to get the car washed before dropping it off. This was appreciated, though he only managed a bucket of water. But at least he had the presence of mind & pride in his work, to actually bother! I'd be willing to bet that wasn't the normal delivery drivers concern!
Cleanliness Comments
I can only give an average rating as the car was covered in salting & a fine spray of mud. This meant I couldn't check the car over 100%. Perhaps enabling drivers with washing facilities close to their destination could be administered by the delivery company? This would make a massive difference when the customers car drives clean.
Damage Comments
None that I could say 100% - I'm talking scratches here though. See above comments.
No bumps or dents I could identify at the time.
Dealer Service Comments
Took forever for them to respond back to Ling! Not great. Spare wheel wrong size too.
Overall Comments
Not a straight forward process I agree, but the way to improve on this is to simply allow the delivery driver to contact the customer directly. The first driver (that crashed the car into the back of another car) called on a witheld number, so after that, I couldn't offer information regards the state of weather, road conditions, or the fact i might be out but to call at least one hour prior to arrival.
Delivery Communication Comments
I would have given top score - Lings have been excellent. Dealer not forthcoming with important information. Regards the delivery crash etc - better Lings have JUST ONE PERSON dealing with the whole situation, as I found others jumping in, with the best intentions & will to help, but this meant I had to re-iterate several points again & again. In future, assign one person, who haas authority to make decisions directly with the customer, and have clear communications that way ;)
Missing Comments
Spare wheel the wrong size - but Ling is on the case.
Improvements
Ling have been awesome in all honesty. I'm really pleased I used Lings! I wasn't sure initially with the crazy website, but the Ling-Way - is the best way. Thanks guys - excellent job!
Citroen Grand C4 Picasso (2013-16)
Phil
09/02/2015
09/02/2015
8 / 10
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Phil of Scarborough, who had a new Citroen Grand C4 Picasso Diesel Estate (2013 - 2016) on 09/02/2015
Overall: 8 / 10
Cleanliness Comments
Nice and clean inside, dirty on the outside but this was due to it having just been driven 83 miles.
Improvements
A phone call from the delivery driver with an estimated time of arrival would have been useful.
Ford Fiesta (2012-17)
Mandy
09/02/2015
09/02/2015
6 / 10
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Mandy of Northenden, who had a new Ford Fiesta Hatchback (2012 - 2017) on 09/02/2015
Overall: 6 / 10
Delivery Person Comments
polite
Delivery Punctuality Comments
I was told 11am, I finally got the car after 3pm
Overall Punctuality Comments
I was told 11am, I finally got the car after 3pm
Cleanliness Comments
inside clean, outside very dusty and dirty
Overall Comments
A lot later than promised and didn't show me much in the car.
Delivery Communication Comments
good communication with Ling!
Improvements
Prompter!
Volkswagen Golf (2013-17)
Lee
05/02/2015
05/02/2015
10 / 10
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Lee of Carlisle, who had a new VW Golf Hatchback (2013 - 2017) on 05/02/2015
Overall: 10 / 10
Dealer Service Comments
No communication made so no problems
Honda CR-V Estate (2012-15)
Sue
04/02/2015
04/02/2015
8 / 10
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Sue of Sandbach, who had a new Honda CR-V Diesel Estate (2012 - 2015) on 04/02/2015
Overall: 8 / 10
Nissan Qashqai (2014-17)
Adam
04/02/2015
04/02/2015
8 / 10
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Adam of Whitley Bay, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 04/02/2015
Overall: 8 / 10
Honda CR-V Estate (2012-15)
Kev
06/02/2015
06/02/2015
8 / 10
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Kev of Upholland, who had a new Honda CR-V Diesel Estate (2012 - 2015) on 06/02/2015
Overall: 8 / 10
Delivery Person Comments
The driver was very friendly and helpful.
Delivery Punctuality Comments
As stated it was delivered exactly when he said it would.
Overall Punctuality Comments
As stated it was delivered exactly when he said it would.
Cleanliness Comments
The cars exterior was a bit dirty, but not anything to really moan about
Damage Comments
no damage
Overall Comments
I was called half an hour before and it was delivered as required.
Delivery Communication Comments
As stated he called ahead and delivered when he said.
Improvements
no, I was very happy with service, and will use again.
Honda Civic (2012-14)
Charlie
09/01/2015
09/01/2015
6 / 10
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Charlie of Ashford, who had a new Honda Civic Diesel Hatchback (2012 - 2014) on 09/01/2015
Overall: 6 / 10
Delivery Person Comments
Fine, friendly enough.
Delivery Punctuality Comments
Here before estimated time
Overall Punctuality Comments
Here before estimated time
Cleanliness Comments
Like Q1 he had driven it from Birmingham so it looked used. The interior had hairs, dirt, mud, just not as pristine as I had hoped.
Damage Comments
Hard to tell though as it was a rainy day so was rather covered in mud splashes from motorway driving.
Overall Comments
Bit gutted that he had to drive it from Birmingham to Kent so when it arrived it was not all shiny and new but looked mucky!
Missing Comments
don't think so
Improvements
Given it a bit of a once over before giving it to me so it looked brand new!
Honda CR-V Estate (2012-15)
Chris
06/02/2015
06/02/2015
8 / 10
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Chris of Norwich, who had a new Honda CR-V Diesel Estate (2012 - 2015) on 06/02/2015
Overall: 8 / 10
Cleanliness Comments
Had been driven 200 miles thru dirt and snow and not clwaned.
Fiat 500 (2008-15)
Hasmita
05/02/2015
05/02/2015
8 / 10
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Hasmita of Ilford, who had a new Fiat 500 Hatchback (2008 - 2015) on 05/02/2015
Overall: 8 / 10
Volkswagen Up (2012-16)
Gabby
05/02/2015
05/02/2015
10 / 10
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Gabby of Llandysul, who had a new VW Up Hatchback (2012 - 2016) on 05/02/2015
Overall: 10 / 10
Delivery Person Comments
Very good, very friendly and helpful.
Cleanliness Comments
Other than driving 300 odd miles in winter - it was spot on.
Overall Comments
The driver phoned the day before delivery and said the time he aimed to deliver the car, and was there virtually on time. Very Good!
Delivery Communication Comments
Everything was excellent - it went very smoothly from start to finish.
Improvements
I don't think you could really!
Kia Sportage Estate (2010-16)
Chris
04/02/2015
04/02/2015
10 / 10
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Chris of Newcastle Upon Tyne, who had a new Kia Sportage Estate (2010 - 2016) on 04/02/2015
Overall: 10 / 10
Delivery Person Comments
Very smart and no body odour.
Overall Comments
Arrived on time with no issues and delivery man was friendly and knowledgable.
Improvements
No problems with delivery
Volkswagen Tiguan Estate (2011-16)
Nic
04/02/2015
04/02/2015
8 / 10
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Nic of Bolton, who had a new VW Tiguan Diesel Estate (2011 - 2016) on 04/02/2015
Overall: 8 / 10
BMW 3 Series Gran Turismo
John
15/01/2015
15/01/2015
10 / 10
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John of West Yorkshire, who had a new BMW 3 Series Gran Turismo Hatchback (2013 - 2020) on 15/01/2015
Overall: 10 / 10
Improvements
Delivery was excellent - very nice and interesting delivery man - all as expected. Dealer was fine when I spoke to them but communications on the reason for a 2 month delay (4 month order) was very poor - not sure whether that is the dealer's fault, your fault or BMW's (most likely). Anyway I will not buy another BMW after this debacle!
Mercedes SLK Convertible (2011-16)
Andrew
02/02/2015
02/02/2015
10 / 10
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Andrew of Nr Crewe, who had a new Mercedes SLK Roadster (2011 - 2016) on 02/02/2015
Overall: 10 / 10
Volkswagen CC Saloon (2012-16)
02/02/2015
02/02/2015
10 / 10
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of , who had a new VW CC Diesel Saloon (2012 - 2016) on 02/02/2015
Overall: 10 / 10
Nissan Micra (2013-16)
Alex
29/01/2015
29/01/2015
8 / 10
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Alex of Southampton, who had a new Nissan Micra Hatchback (2013 - 2016) on 29/01/2015
Overall: 8 / 10
Delivery Person Comments
A regular guy, and polite
Delivery Punctuality Comments
Told sometime before 1pm. Arrived about midday.
Overall Punctuality Comments
Told sometime before 1pm. Arrived about midday.
Cleanliness Comments
Couldn't fault it
Overall Comments
Had to get car delivered to work as no chance to have it outside of work hours, but otherwise fine
Delivery Communication Comments
Everything was clear. Already explained v mild frustration that delivery slots only in work hours.
Mercedes E Class Saloon (2013-16)
27/01/2015
27/01/2015
8 / 10
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of , who had a new Mercedes E Class Diesel Saloon (2013 - 2016) on 27/01/2015
Overall: 8 / 10
Nissan Micra (2013-16)
Jenna
30/01/2015
30/01/2015
8 / 10
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Jenna of Bristol, who had a new Nissan Micra Hatchback (2013 - 2016) on 30/01/2015
Overall: 8 / 10
Delivery Person Comments
Very friendly and helpful
Delivery Punctuality Comments
The car was delivered at 08.15
Overall Punctuality Comments
The car was delivered at 08.15
Overall Comments
It was delivered on the day they said it would be
Improvements
I had to chase on the initial delivery into the dealership, as was told the 9th. I had to chase on the 13th to check arrival and was then told it had been delayed.
Other than that the process was fine
Nissan Micra (2013-16)
Jenna
30/01/2015
30/01/2015
8 / 10
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Jenna of Bristol, who had a new Nissan Micra Hatchback (2013 - 2016) on 30/01/2015
Overall: 8 / 10
Delivery Person Comments
Very friendly and helpful
Delivery Punctuality Comments
The car was delivered at 08.15
Overall Punctuality Comments
The car was delivered at 08.15
Overall Comments
It was delivered on the day they said it would be
Improvements
I had to chase on the initial delivery into the dealership, as was told the 9th. I had to chase on the 13th to check arrival and was then told it had been delayed.
Other than that the process was fine
Nissan Juke Pre-current (2014-20)
Jackie
23/01/2015
23/01/2015
6 / 10
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Jackie of Flitwick, who had a new Nissan Juke Hatchback (2014 - 2020) on 23/01/2015
Overall: 6 / 10
Delivery Person Comments
Good
Delivery Punctuality Comments
Poor
Overall Punctuality Comments
Poor
Cleanliness Comments
Average
Damage Comments
Yes
Overall Comments
Average
Delivery Communication Comments
Y
Improvements
Cleanliness of car and no scratches would be good
Mercedes SLK Convertible (2012-16)
Gary
26/01/2015
26/01/2015
8 / 10
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Gary of Hitchin, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 26/01/2015
Overall: 8 / 10
Cleanliness Comments
Car was wet. Driver said she'd washed it but when it dried it was covered in road dust marks where the water drops where so had clearly been rinsed but not washed.
Damage Comments
Ok this is minor, but needs noting. On inspection after driver left I found that the chrome step plate on the driver side had some light scratches on it. The driver was a very large lady and it's not an easy car to get out of but I take care never to scrape my own shoes on it. Previous SLK went back after 2 years without any marks made by me. The scrape marks almost certainly come under fair wear and tear by the time the car goes back in 3 years but I think it's worth noting they were not mint condition on delivery.
Improvements
Ling side ALL GOOD!
Ford Focus (2011-14)
27/01/2015
27/01/2015
8 / 10
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of , who had a new Ford Focus Hatchback (2011 - 2014) on 27/01/2015
Overall: 8 / 10
Dealer Service Comments
I am still waiting for the dealership to confirm that they have spoken to the DVLA to sort out the issues I am having the registration number as it is listed as a different car on the DVLA and insurance database.
Ford Fiesta (2012-17)
Bruno
27/01/2015
27/01/2015
2 / 10
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Bruno of Dunchurch, who had a new Ford Fiesta Hatchback (2012 - 2017) on 27/01/2015
Overall: 2 / 10
Delivery Punctuality Comments
What a joke!
Overall Punctuality Comments
What a joke!
Improvements
Well... Car due 12/2pm. did not arrive till 5.45pm. No appology, just there is your car and you dont need me to show you how the heating work...
Sharon could not wait for her car, had to ask someones to stay late to wait
Probably won't be ordering a Ford again...
Volkswagen Golf (2013-17)
Lee
26/01/2015
26/01/2015
8 / 10
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Lee of Newcastle Upon Yne, who had a new VW Golf Hatchback (2013 - 2017) on 26/01/2015
Overall: 8 / 10
Dealer Service Comments
Had to wait quite a long time for the car.
Improvements
Nothing
Ford S-Max Estate (2010-14)
Dave
06/01/2015
06/01/2015
8 / 10
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Dave of Middlesbrough, who had a new Ford S-Max Diesel Estate (2010 - 2014) on 06/01/2015
Overall: 8 / 10
Ford Fiesta (2012-17)
Val
22/01/2015
22/01/2015
10 / 10
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Val of Cumbernauld, who had a new Ford Fiesta Hatchback (2012 - 2017) on 22/01/2015
Overall: 10 / 10
Damage Comments
Not that is visible to my eyes at this moment.......!! I have not scanned the entire car bodywork but at my usual glance, all seems OK...
Delivery Communication Comments
The service from Ling, from yourself and all of your staff was very good, excellent. The delivery service was also very good.
Missing Comments
Warranty Book? I was given a handbook, the delivery slip of paper and 2 keys, one and a spare, but not a warranty book?
Improvements
The delivery was on the day they said and at the time, they said. The driver answered all of my questions so all was very good.
Kia Sportage Estate (2010-16)
Matt
20/01/2015
20/01/2015
8 / 10
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Matt of Hyde, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 20/01/2015
Overall: 8 / 10
Nissan Juke Pre-current (2014-20)
Chris
23/01/2015
23/01/2015
8 / 10
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Chris of Havant, who had a new Nissan Juke Hatchback (2014 - 2020) on 23/01/2015
Overall: 8 / 10
Volkswagen Polo (2014-17)
Mark
23/01/2015
23/01/2015
8 / 10
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Mark of Tring, who had a new VW Polo Hatchback (2014 - 2017) on 23/01/2015
Overall: 8 / 10
Nissan Micra (2013-16)
Ann
23/01/2015
23/01/2015
8 / 10
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Ann of Havant, who had a new Nissan Micra Hatchback (2013 - 2016) on 23/01/2015
Overall: 8 / 10
Delivery Person Comments
Average
Delivery Punctuality Comments
Very good
Overall Punctuality Comments
Very good
Cleanliness Comments
Good
Damage Comments
No
Overall Comments
Very good
Citroen Berlingo Van
Mike
12/01/2015
12/01/2015
10 / 10
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Mike of BANGOR, who had a new Citroen Berlingo L1 Diesel (2008 - 2018) on 12/01/2015
Overall: 10 / 10
Citroen Berlingo Van
Mike
19/01/2015
19/01/2015
10 / 10
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Mike of BANGOR, who had a new Citroen Berlingo L1 Diesel (2008 - 2018) on 19/01/2015
Overall: 10 / 10
Damage Comments
Just a stone chip on the front
Renault Captur (2013-17)
Chris
10/01/2015
10/01/2015
10 / 10
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Chris of Leeds, who had a new Renault Captur Hatchback (2013 - 2017) on 10/01/2015
Overall: 10 / 10
Delivery Person Comments
The person I met was great, went through the basics and nothing was too much trouble.
Delivery Punctuality Comments
I collect the car myself but when I got to the dealership I wasn't waiting around.
Overall Punctuality Comments
I collect the car myself but when I got to the dealership I wasn't waiting around.
Cleanliness Comments
The car was spotless and the guy even apologised because it had a few rain drops on it.
Overall Comments
I was able to pick the car up myself direct from the dealer on Saturday morning.
Delivery Communication Comments
The guy texted me from the dealership Friday night to confirm he would be there at 9am Saturday morning
Improvements
Nothing, everything was how it should be and I was very happy with the delivery.
Citroen C4 Cactus (2014-17)
Potts
22/01/2015
22/01/2015
10 / 10
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Potts of Plymouth, who had a new Citroen C4 Cactus Hatchback (2014 - 2017) on 22/01/2015
Overall: 10 / 10
Delivery Person Comments
very good
Delivery Punctuality Comments
very good
Overall Punctuality Comments
very good
Cleanliness Comments
very good
Damage Comments
very good
Dealer Service Comments
very good
Overall Comments
very good
Delivery Communication Comments
very good
Improvements
nothing
Citroen C1 Airscape
Bruno
22/01/2015
22/01/2015
10 / 10
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Bruno of Dunchurch, who had a new Citroen C1 Airscape Hatchback (2014 - 2022) on 22/01/2015
Overall: 10 / 10
Delivery Person Comments
Nice man , even ask for the neareast car wash, and got the car wash before delivery
Cleanliness Comments
see comment before
Honda CR-V Estate (2012-15)
Big Rich
21/01/2015
21/01/2015
10 / 10
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Big Rich of Sheffield, who had a new Honda CR-V Diesel Estate (2012 - 2015) on 21/01/2015
Overall: 10 / 10
Delivery Person Comments
Lovely delivery guy.
Overall Comments
Car arrived with a full tank of fuel on a snowy day. We thought they may have delayed the delivery but it came as planned.
Honda Civic (2012-14)
Alex
06/01/2015
06/01/2015
10 / 10
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Alex of Scunthorpe, who had a new Honda Civic Diesel Hatchback (2012 - 2014) on 06/01/2015
Overall: 10 / 10
Delivery Person Comments
Very helpfull and polite
Delivery Punctuality Comments
Called with expected time and was on time
Overall Punctuality Comments
Called with expected time and was on time
Cleanliness Comments
Clean
Improvements
Was suprsurprisingly good. Rang with time and came on time. Car perfect condition wwith less than 100 miles and small amount of fuel in. Driver helpful and pleasant
Mazda 3 (2013-16)
Daz
21/07/2014
21/07/2014
8 / 10
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Daz of Mansfield, who had a new Mazda MAZDA3 Hatchback (2013 - 2016) on 21/07/2014
Overall: 8 / 10
Citroen Grand C4 Picasso (2013-16)
Chris
15/01/2015
15/01/2015
10 / 10
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Chris of Bridgend, who had a new Citroen Grand C4 Picasso Diesel Estate (2013 - 2016) on 15/01/2015
Overall: 10 / 10
Overall Comments
Kept me informed of slight delay, 30 mins, from original ETS
Audi A3 Sportback (2013-16)
Darrel
19/01/2015
19/01/2015
10 / 10
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Darrel of Perth, who had a new Audi A3 Diesel Sportback (2013 - 2016) on 19/01/2015
Overall: 10 / 10
Nissan Juke Pre-current (2014-20)
Sarah
16/01/2015
16/01/2015
6 / 10
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Sarah of London, who had a new Nissan Juke Hatchback (2014 - 2020) on 16/01/2015
Overall: 6 / 10
Delivery Punctuality Comments
Yes good but without communication but within time frame
Overall Punctuality Comments
Yes good but without communication but within time frame
Cleanliness Comments
Delivery guy said he took it to have cleaned before delivery but I know of the place where cleaned and is a cheap 5 pound clean and not very good lol. I took it straight to the valeters on arrival to clean up what they had left on my nice new black paint
Damage Comments
Yes quite a few minor scratches to right hand side which you couldn't see through the dirty water marks I have told you of a few and pictured them but there were actually more than these including one on bonnet but when car is waxed you can't see them too much also marks on right front bumper
Overall Comments
Well no communication just showed up would have been nice to get a call
Delivery Communication Comments
Yourselves ling superb. The dealer or delivery guy no communication
Missing Comments
Only I recieved no paper work at all with delivery
Improvements
Cleaned properly communicated But nothing could improve the ling service. Had car been cleaned properly I would have been able to see all the scratches but delivery man did seem in quite a hurry
Skoda Citigo (2012-17)
Jen
05/01/2015
05/01/2015
8 / 10
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Jen of Morpeth, who had a new Skoda Citigo Hatchback (2012 - 2017) on 05/01/2015
Overall: 8 / 10
Cleanliness Comments
For a new car you expect it to be gleaming
Overall Comments
It was dirty although it had been driven from Birmingham
Improvements
Time spent explaining briefly the car ins and outs
Toyota Aygo (2014-18)
Saq
16/01/2015
16/01/2015
8 / 10
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Saq of Manchester, who had a new Toyota Aygo Hatchback (2014 - 2018) on 16/01/2015
Overall: 8 / 10
Delivery Person Comments
Person was very friendly and polite and asked if I had any questions or was OK with the car, etc.
Delivery Punctuality Comments
Yes, they were early which is always a bonus!
Overall Punctuality Comments
Yes, they were early which is always a bonus!
Cleanliness Comments
Yep, very clean and tidy and in mint condition
Dealer Service Comments
N/A
Overall Comments
Delivery overall was fine and pretty pain free, I think it would have been better had the delivery guy offered or reminded me to check over the car for marks/scratches.
Delivery Communication Comments
Excellent comms from Lings but nothing from the dealer
Missing Comments
Only some flowers for my wife
Mazda 3 Saloon (2013-16)
Gary
16/01/2015
16/01/2015
8 / 10
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Gary of Chelmsford, who had a new Mazda MAZDA3 Diesel Fastback (2013 - 2016) on 16/01/2015
Overall: 8 / 10
Delivery Punctuality Comments
Car was delivered before 8am on the dy promised -can't say fairer than that.
Overall Punctuality Comments
Car was delivered before 8am on the dy promised -can't say fairer than that.
Cleanliness Comments
Car had road grime on it after its trip from Southport to Chelmsford.
Delivery Communication Comments
Received phone call from delivery driver the evening before to say it would be a early delivery between 8-10 it he following morning. Also received courtesy call in the morning to say that it would be before 8 if that was okay.
Missing Comments
Thought service book was missing, but after reading the handbook discovered that this is now digital only and is recorded directly in the car.
Improvements
Clean car before delivery. I guess as it was a very early delivery then the driver did not get a chance to do this.
Hyundai i40 Saloon (2012-15)
Nigel
15/01/2015
15/01/2015
10 / 10
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Nigel of Stone, who had a new Hyundai i40 Diesel Saloon (2012 - 2015) on 15/01/2015
Overall: 10 / 10
Skoda Yeti Outdoor Estate (2013-17)
Rob
09/01/2015
09/01/2015
8 / 10
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Rob of Aylesbury, who had a new Skoda Yeti Outdoor Diesel Estate (2013 - 2017) on 09/01/2015
Overall: 8 / 10
Delivery Person Comments
very helpful man, pleasant and polite
Delivery Punctuality Comments
arrived at about the time that was given
Overall Punctuality Comments
arrived at about the time that was given
Cleanliness Comments
car was very clean, smelled lovely inside and outside had minimal dirt from delivery drive
Overall Comments
overall the delivery was very good, on the day given
Volvo XC60 Estate (2013-17)
Joe
09/01/2015
09/01/2015
8 / 10
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Joe of New Malden, who had a new Volvo XC60 Diesel Estate (2013 - 2017) on 09/01/2015
Overall: 8 / 10
Dealer Service Comments
Cant really comment or score as beyond driver had no contact.
Delivery Communication Comments
Was going well but kinda went Pete tong when you misposted docs back to me, then Xmas kicked in and it seemed forgotten over Xmas. Understandable and not annoyed about it.
Improvements
Beyond having Halle berry deliver it in her 'Bond' bikini not a lot.
Volkswagen Up (2012-16)
Natalie
12/01/2015
12/01/2015
8 / 10
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Natalie of Manchester, who had a new VW Up Hatchback (2012 - 2016) on 12/01/2015
Overall: 8 / 10
Cleanliness Comments
Good - it was a wet day though so the outside was a bit dirty. Can't be helped!
Ford Fiesta (2012-17)
Dee
09/01/2015
09/01/2015
8 / 10
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Dee of Gateshead, who had a new Ford Fiesta Hatchback (2012 - 2017) on 09/01/2015
Overall: 8 / 10
Delivery Punctuality Comments
I was not expecting a certain time but was expecting it to be early than the time it was delivered but see comments above on why it was late
Overall Punctuality Comments
I was not expecting a certain time but was expecting it to be early than the time it was delivered but see comments above on why it was late
Dealer Service Comments
It could have been better as I could have got the car delivered in day light and I would have been happy getting the controls on the car explained to me farther than in the dark but don't know where the communication broke down regarding finding my address
Overall Comments
The driver was very pleasant considering he got lost for 1 30 mins due to being a new build estate it did not come up on the sat nav as I explained in my comments on the e mail for the delivery I felt very sorry for him he said he got no delivery message relating to finding the address hence the late delivery
Missing Comments
No copy of delivery note no tools but delivery man says you don't get any now
Improvements
Delivered in day light see above comment
Volvo XC60 Estate (2013-17)
Mark
09/01/2015
09/01/2015
8 / 10
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Mark of Worcs, who had a new Volvo XC60 Diesel Estate (2013 - 2017) on 09/01/2015
Overall: 8 / 10
Delivery Person Comments
All good
Delivery Punctuality Comments
Yes
Overall Punctuality Comments
Yes
Cleanliness Comments
Dirty on outside having being driven from Nottingham. There were a few specks of fluff and some marks on shiny surfaces too.
Damage Comments
All good
Overall Comments
Unlike other cars it was driven 100 miles rather than delivered on a truck. I am being picky but it is nice to have a shiny new car rather hand on splashed with dirt.
Improvements
Brought on a lorry rather than driving it 100 miles!
Alfa Romeo Mito (2009-16)
Jonathan
09/01/2015
09/01/2015
8 / 10
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Jonathan of Evenley, who had a new Alfa Romeo Mito Diesel Hatchback (2009 - 2016) on 09/01/2015
Overall: 8 / 10
Cleanliness Comments
Interior - spotless.
Exterior - fairly clean, but a sticker still on the bonnet that required a lot of soapy water to remove without scratching.
Mercedes C Class Coupe (2011-15)
Mark
03/01/2015
03/01/2015
10 / 10
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Mark of Bushey, who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 03/01/2015
Overall: 10 / 10
Volkswagen Up (2012-16)
Iain
16/12/2014
16/12/2014
10 / 10
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Iain of Hereford, who had a new VW Up Hatchback (2012 - 2016) on 16/12/2014
Overall: 10 / 10
Nissan X-Trail Station Wagon (2014-18)
Scott
06/01/2015
06/01/2015
10 / 10
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Scott of Brighouse, who had a new Nissan X-Trail Diesel Station Wagon (2014 - 2018) on 06/01/2015
Overall: 10 / 10
Delivery Person Comments
Delivery driver was very good and knowledgeable about the car and took the time to show me all the features.
Delivery Punctuality Comments
Arrived at 0930 after a 30 min notification call exactly 30 mins prior.
Overall Punctuality Comments
Arrived at 0930 after a 30 min notification call exactly 30 mins prior.
Cleanliness Comments
The car had just been cleaned prior to arriving.
Overall Comments
Received a call in advance and arrived exactly when he said he would.
Improvements
Nothing.
Volvo XC60 Estate (2013-17)
Kate
05/01/2015
05/01/2015
6 / 10
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Kate of Bourne End , who had a new Volvo XC60 Diesel Estate (2013 - 2017) on 05/01/2015
Overall: 6 / 10
Delivery Person Comments
he was pleasant enough, however he asked me if I could give him a lift to the M40 junction so that he could get himself to oxford to pick up another vehicle. I was surprised that he didn't have his own way of getting there & felt bad that I couldn't take him as I had my new born baby in the house & no car seat for her (was in my husbands car).
Delivery Punctuality Comments
he called me at 11 to say that he was just under an hour away and did indeed arrive just before 12.
Overall Punctuality Comments
he called me at 11 to say that he was just under an hour away and did indeed arrive just before 12.
Cleanliness Comments
the car was acceptable inside but was dirty on the outside from the motorway drive. this made it difficult to assess the car properly & inspect for any damage.
Damage Comments
not that I can see so far - haven't been able to clean the car yet to inspect in it's full glory.
Dealer Service Comments
would have liked the car to have looked brand new when delivered, instead of grubby from the motorway.
Overall Comments
Car was delivered from Lincoln (150 miles away from me) so it wasn't the cleanest when it reached me.
Delivery Communication Comments
Ling was excellent in updating me on when the car would arrive.
Improvements
cleaned the car first.
Nissan Juke Pre-current (2014-20)
Darren
14/11/2014
14/11/2014
8 / 10
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Darren of South Croydon, who had a new Nissan Juke Hatchback (2014 - 2020) on 14/11/2014
Overall: 8 / 10
Volvo XC60 Estate (2013-17)
Dave
02/01/2015
02/01/2015
8 / 10
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Dave of Cumbernauld, who had a new Volvo XC60 Diesel Estate (2013 - 2017) on 02/01/2015
Overall: 8 / 10
Honda CR-V Estate (2012-15)
Donzo
17/12/2014
17/12/2014
8 / 10
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Donzo of Ellon, who had a new Honda CR-V Diesel Estate (2012 - 2015) on 17/12/2014
Overall: 8 / 10
Improvements
Not that i can think of
Toyota Aygo (2014-18)
Pete
03/10/2014
03/10/2014
8 / 10
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Pete of Milton Keynes, who had a new Toyota Aygo Hatchback (2014 - 2018) on 03/10/2014
Overall: 8 / 10
Volkswagen Up (2012-16)
Betsy
23/12/2014
23/12/2014
10 / 10
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Betsy of East Kilbride, who had a new VW Up Hatchback (2012 - 2016) on 23/12/2014
Overall: 10 / 10
Volkswagen Up (2012-16)
David
22/12/2014
22/12/2014
8 / 10
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David of New Romney, who had a new VW Up Hatchback (2012 - 2016) on 22/12/2014
Overall: 8 / 10
Cleanliness Comments
The car was very clean on the inside. Outside was a little dirty, but as to be expected after a 200 mile drive.
Dealer Service Comments
Delivery driver said to contact him / dealer if any problems as they will resolve.
Overall Comments
The driver was very courteous. He phoned me on the Sunday evening before delivery to give me an ETA and then gave me another call about an hour before he arrived... saving me from needlessly staying in all morning.
Delivery Communication Comments
Perfect!
Citroen C1
Alec
22/12/2014
22/12/2014
8 / 10
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Alec of Kidderminster, who had a new Citroen C1 Hatchback Special Edition (2014 - 2021) on 22/12/2014
Overall: 8 / 10
Cleanliness Comments
clean but not polished
Damage Comments
small paint chip and some minor scratches
Overall Comments
On time but small chip to paint work
Volkswagen Up (2012-16)
Liss
08/12/2014
08/12/2014
8 / 10
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Liss of Woodford Green, who had a new VW Up Hatchback (2012 - 2016) on 08/12/2014
Overall: 8 / 10
Skoda Octavia Estate (2013-17)
Kevin
18/12/2014
18/12/2014
8 / 10
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Kevin of Darlington, who had a new Skoda Octavia Diesel Estate (2013 - 2017) on 18/12/2014
Overall: 8 / 10
Honda CR-V Estate (2012-15)
Steve
16/12/2014
16/12/2014
10 / 10
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Steve of DONCASTER, who had a new Honda CR-V Diesel Estate (2012 - 2015) on 16/12/2014
Overall: 10 / 10
Delivery Person Comments
very pleasant and polite
Delivery Punctuality Comments
very good, 8am
Overall Punctuality Comments
very good, 8am
Cleanliness Comments
spotless
Damage Comments
no damage at all
Dealer Service Comments
car in perfect condition and delivered promptly
Overall Comments
excellent
Delivery Communication Comments
excellent communication
Improvements
nothing
Nissan Juke Pre-current (2014-20)
Ruth
22/12/2014
22/12/2014
10 / 10
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Ruth of Wick, who had a new Nissan Juke Hatchback (2014 - 2020) on 22/12/2014
Overall: 10 / 10
Mercedes A Class (2013-15)
John
22/12/2014
22/12/2014
10 / 10
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John of Woodford Green, who had a new Mercedes A Class Diesel Hatchback (2013 - 2015) on 22/12/2014
Overall: 10 / 10
Improvements
there was no phone call 1 hour before but cos it was before 8am I was in
Nissan Juke
John
19/12/2014
19/12/2014
4 / 10
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John of Kent, who had a new Nissan Juke Diesel Hatchback (2014 on) on 19/12/2014
Overall: 4 / 10
Cleanliness Comments
NOT VALETED
Overall Comments
car was filthy when delivered, and there were footprints in both the drivers and passengers footwell. The drivers area I can understand, but who was the passenger in my new car?
Delivery Communication Comments
documents only arrived on the day before the car was due to be delivered. A huge rush to get everything completed before delivery.
Improvements
clean the bloody thing before you deliver it. Either way into town he would have passed at least 2 car washes its a very poor first impression that the first sight of your shiny new motor is a dirty new motor. The dirt level was more than just a trip from southamton.
Volvo V40 (2012-19)
Mike
17/12/2014
17/12/2014
8 / 10
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Mike of London, who had a new Volvo V40 Diesel Hatchback (2012 - 2019) on 17/12/2014
Overall: 8 / 10
Delivery Person Comments
Friendly and helpful guy who took the time to tell me specifics about the car. The delivery guy took the car through a local car wash
Delivery Punctuality Comments
Yes arrived at 9:30am
Overall Punctuality Comments
Yes arrived at 9:30am
Cleanliness Comments
the car was dirty from a long drive in the wet from Exeter to Marlow, however the delivery guy offered to run the car through a local car wash
Overall Comments
Found address ok, friendly guy, helpful too. Only bad thing was that the car was dirty from a long drive in the wet from Exeter to Marlow, however the delivery guy offered to run the car through a local car wash
Nissan Juke
Steve
19/12/2014
19/12/2014
10 / 10
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Steve of Seaford, who had a new Nissan Juke Diesel Hatchback (2014 on) on 19/12/2014
Overall: 10 / 10
Damage Comments
Two small nicks on the nearside front wheel which were recorded on the delivery sheet
Improvements
Nothing, delivery was perfect.
Citroen C1
Prem
17/12/2014
17/12/2014
4 / 10
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Prem of Wolverhampton, who had a new Citroen C1 Hatchback Special Edition (2014 - 2021) on 17/12/2014
Overall: 4 / 10
Delivery Person Comments
he was pleasant but seemed a bit confused. he waited around the area and was seen phoning around and the we had a taxi come to our address which we had not called. I assume it was for delivery man but he had gone
Delivery Punctuality Comments
it arrived on the day but 2hours late
Overall Punctuality Comments
it arrived on the day but 2hours late
Cleanliness Comments
the tyres were dirty with mud and so was the bottom quarter of the car as if he had to drive through a very muddy area to get here, there was some crumbs on the seat. i asked if he had eat in the car but he refused.
Overall Comments
car was muddy when arrived and arrived 2 hours later than scheduled
Delivery Communication Comments
he was just going to hand me the keys and get me to sign and then go. I had to prompt him that i first check the car before i sign. he seemed ok with that but the car was somewhat dirty when arrived.
Improvements
rang and told me that the delivery delayed and the person could have put my mind at ease by showing me the car around with the paperwork rather than me prompting him and look as if heknew where he was.
Mercedes E Class (2013-17)
19/12/2014
19/12/2014
10 / 10
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of , who had a new Mercedes E Class Cabriolet (2013 - 2017) on 19/12/2014
Overall: 10 / 10
Delivery Person Comments
Pleasent chap
Delivery Punctuality Comments
Arrived nice and early.....0730 yawn
Overall Punctuality Comments
Arrived nice and early.....0730 yawn
Overall Comments
Very pleased with delivey
Volvo XC60 Estate (2013-17)
Mark
17/12/2014
17/12/2014
8 / 10
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Mark of Salford, who had a new Volvo XC60 Diesel Estate (2013 - 2017) on 17/12/2014
Overall: 8 / 10
Cleanliness Comments
Dirty from the journey but I'll blame the weather. Inside was very clean :-)
Improvements
Nothing. Delivery was great. Very happy
Renault Clio (2013-16)
Perry
11/12/2014
11/12/2014
8 / 10
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Perry of Bristol, who had a new Renault Clio Hatchback (2013 - 2016) on 11/12/2014
Overall: 8 / 10
Audi A6 Saloon (2011-14)
Lorrie
15/12/2014
15/12/2014
8 / 10
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Lorrie of Hemel Hempstead, who had a new Audi A6 Diesel Saloon (2011 - 2014) on 15/12/2014
Overall: 8 / 10
Delivery Person Comments
Mature, helpful, professional - one very small criticism is that every delivery or collecting person seems in a great hurry! A little more time would be appreciated. You find yourself signing acceptance forms without much time for consideration or checking.
Delivery Punctuality Comments
To the minute!
Overall Punctuality Comments
To the minute!
Cleanliness Comments
As the car was driven to me i.e. not on a trailer, and it was a damp winters day, the car was quitel soiled and not easiy inspected for any scratches etc - but obviously nothing can be done about this
Damage Comments
Not that I could see
Dealer Service Comments
Returned my paperwork and licenses promptly. Good communication on the day of delivery. Car exactly as expected.
Overall Comments
Received a call and text giving me a firm arrival time. Very helpful.
Delivery Communication Comments
The delivery driver informed me that he calls as well as texts as he feels this is a better and more personal service - although the company does not require him to do this - I appreciated the call.
Missing Comments
Am I supposed to have a V5? car registration document?
Improvements
Trailer delivery to avoid the splashing of mud etc which marred the appearance and made checking of condition of the car difficult on arrival.
Mercedes C Class Coupe (2011-15)
Ashley
15/12/2014
15/12/2014
8 / 10
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Ashley of Holyhead, who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 15/12/2014
Overall: 8 / 10
Delivery Person Comments
Very helpful and courteous driver.
Cleanliness Comments
Car had traveled 328 miles to my location and had gotten a bit dirty but that is to be expected with that distance.
Overall Comments
Bang on time as organised with driver.
Delivery Communication Comments
With me and updating me every step of the way. When my lease runs out, I can gurantee that i will use LingsCars next time.
Missing Comments
Confused by the question, nothing is missing.
Improvements
Have it delivered sooner hahahaha
Mercedes GLA Class (2014-17)
12/12/2014
12/12/2014
8 / 10
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of , who had a new Mercedes GLA Class Diesel Hatchback (2014 - 2017) on 12/12/2014
Overall: 8 / 10
Missing Comments
There is no warranty book but I am not sure if we need that
Improvements
Nothing
Renault Captur (2013-17)
Fee
11/12/2014
11/12/2014
8 / 10
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Fee of Dundee, who had a new Renault Captur Diesel Hatchback (2013 - 2017) on 11/12/2014
Overall: 8 / 10
Delivery Person Comments
Very pleasant young man. Polite, well mannered and smelt quite fresh.
Delivery Punctuality Comments
I had asked for the car to be delivered after 2pm but it came about 1pm. The delivery person phoned me to let me know it would be early so it was all fine.
Overall Punctuality Comments
I had asked for the car to be delivered after 2pm but it came about 1pm. The delivery person phoned me to let me know it would be early so it was all fine.
Cleanliness Comments
Car was lovely and clean
Dealer Service Comments
I was disappointed about the length of time it took from ordering the car to it actually being delivered
Overall Comments
The car was delivered about one hour earlier than expected but it was fine as I was home.
Improvements
I would have preferred to have the car come on a transporter so that I could put the first miles on it.
Nissan Juke
Gary
12/12/2014
12/12/2014
10 / 10
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Gary of Newcastle upon Tyne, who had a new Nissan Juke Diesel Hatchback (2014 on) on 12/12/2014
Overall: 10 / 10
Improvements
What would of been better would of been the delivery driver giving me an envelope with a message inside from Ling saying Gary you can have this deal for nothing he he.
Toyota Aygo (2014-18)
Bilal
12/12/2014
12/12/2014
8 / 10
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Bilal of Glenrothes, who had a new Toyota Aygo Hatchback (2014 - 2018) on 12/12/2014
Overall: 8 / 10
Delivery Person Comments
Lol very pleasant
Delivery Punctuality Comments
Good time
Overall Punctuality Comments
Good time
Cleanliness Comments
It was driven up! So clean as could be
Overall Comments
Guy was very good explained all the basics of the car
Missing Comments
Lol no CD player lol
Improvements
Can't complain everything ran smoothly
Volvo XC60 Estate (2013-17)
Lollie
12/12/2014
12/12/2014
10 / 10
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Lollie of Helmdon, who had a new Volvo XC60 Diesel Estate (2013 - 2017) on 12/12/2014
Overall: 10 / 10
Delivery Punctuality Comments
If there was an option to choose excellent, I would
Overall Punctuality Comments
If there was an option to choose excellent, I would
Missing Comments
There's no cargo net in the boot, but I don't know if there should be.
Improvements
Nothing. Everything was fantastic.
Kia Sportage Estate (2010-16)
Jules
12/12/2014
12/12/2014
8 / 10
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Jules of Ottery St Mary, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 12/12/2014
Overall: 8 / 10
Delivery Person Comments
She smelled fabulous despite leaving Doncaster at 5am.
Delivery Punctuality Comments
8am and I was still in bed!!!
Overall Punctuality Comments
8am and I was still in bed!!!
Cleanliness Comments
Only dirty outside from the 300 mile journey.
Damage Comments
None that was visible to the naked eye.
Dealer Service Comments
How do I judge this? It's in Doncaster. I'm in Devon. But they got the car to me. And used a very cool lady to bring it.
Overall Comments
The delivery lady was fantastic.
Delivery Communication Comments
She was delightful and knew how to read a text!!
Missing Comments
Hard to say really as I don't know exactly what should have been supplied. I have a car, keys and a folder. A spare wheel and a little bag of some kind.
Improvements
None. Unless they could have accidentally sent me a BMW and then not notice for 4 years and then refund all my money for the inconvenience!!! lol ????
Toyota Prius (2009-17)
Dave
12/12/2014
12/12/2014
8 / 10
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Dave of Driffield, who had a new Toyota Prius Hatchback (2009 - 2017) on 12/12/2014
Overall: 8 / 10
Delivery Person Comments
Very pleasant chatty delivery man. Very knowledgeable about car.
Delivery Punctuality Comments
See above comment - Arranged to deliver between 10:30 and 11;30 by telephone. Arrived 10:30
Overall Punctuality Comments
See above comment - Arranged to deliver between 10:30 and 11;30 by telephone. Arrived 10:30
Cleanliness Comments
Outside not show room clean but due to dirty rain. Not a problem though. Inside perfect.
Dealer Service Comments
Very impressed
Overall Comments
Arranged to deliver between 10:30 and 11;30 by telephone. Arrived 10:30. Talked me through features of new Prius.
Delivery Communication Comments
Kept fully informed at all times
Improvements
With regards to this delivery, nothing
Citroen C4 Picasso (2013-16)
Dawn
10/12/2014
10/12/2014
10 / 10
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Dawn of Crewe, who had a new Citroen C4 Picasso Diesel Estate (2013 - 2016) on 10/12/2014
Overall: 10 / 10
Citroen C4 Cactus (2014-17)
Stewart
10/12/2014
10/12/2014
8 / 10
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Stewart of Houghton Le Spring, who had a new Citroen C4 Cactus Diesel Hatchback (2014 - 2017) on 10/12/2014
Overall: 8 / 10
Cleanliness Comments
Was a bad day weather wise
Damage Comments
Jacking point scuff
Renault Captur (2013-17)
Beccy
08/12/2014
08/12/2014
10 / 10
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Beccy of Barmby On The Marsh, who had a new Renault Captur Hatchback (2013 - 2017) on 08/12/2014
Overall: 10 / 10
Delivery Person Comments
A very plesent man delivered the car!
Delivery Punctuality Comments
There was a delay but this was the fault of the m62... But Gary kept Me informed through out the morning.
Overall Punctuality Comments
There was a delay but this was the fault of the m62... But Gary kept Me informed through out the morning.
Cleanliness Comments
Car looked very clean inside and just a bit dirty on the outside from the road I live on.
Volkswagen Up (2012-16)
Rob
08/12/2014
08/12/2014
10 / 10
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Rob of Stevenage, who had a new VW Up Hatchback (2012 - 2016) on 08/12/2014
Overall: 10 / 10
Ford Fiesta (2012-17)
Melita
04/12/2014
04/12/2014
4 / 10
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Melita of London, who had a new Ford Fiesta Hatchback (2012 - 2017) on 04/12/2014
Overall: 4 / 10
Delivery Person Comments
Very rushed, but still quite polite.
Delivery Punctuality Comments
I was advised early afternoon in which it came... Although they had the contact name incorrect.
Overall Punctuality Comments
I was advised early afternoon in which it came... Although they had the contact name incorrect.
Delivery Communication Comments
The dealership have not come back to me regarding the payment details. I know the date the initial deposit is coming out but they have also advised 2 days later the car payment is being taken to
Citroen C4 Cactus (2014-17)
Andy
03/12/2014
03/12/2014
10 / 10
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Andy of London, who had a new Citroen C4 Cactus Diesel Hatchback (2014 - 2017) on 03/12/2014
Overall: 10 / 10
Improvements
For some weird reason the car keys absolutely stink of diesel like they may have been dropped in it or handled by somebody with diesel on their hands. Providing clean keys is the only thing that could be improved - otherwise everything else was great.
Ford Fiesta (2012-17)
Shaun
03/12/2014
03/12/2014
10 / 10
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Shaun of Selby, who had a new Ford Fiesta Diesel Hatchback (2012 - 2017) on 03/12/2014
Overall: 10 / 10
Jaguar XF Estate (2012-15)
James
02/12/2014
02/12/2014
8 / 10
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James of Harpenden, who had a new Jaguar XF Diesel Sportbrake (2012 - 2015) on 02/12/2014
Overall: 8 / 10
Skoda Fabia (2010-14)
Billy
03/12/2014
03/12/2014
8 / 10
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Billy of Henley On Thames, who had a new Skoda Fabia Hatchback (2010 - 2014) on 03/12/2014
Overall: 8 / 10
Delivery Person Comments
Good, but he could go to the dentist.
Delivery Punctuality Comments
at 11:00 was quite good
Overall Punctuality Comments
at 11:00 was quite good
Cleanliness Comments
it was clean, although the cleaner cannot speak English at all, because they are from Africa. The driver told me.
Damage Comments
No damages at all
Dealer Service Comments
everything was fine
Overall Comments
Car was delivered with mininum mileage. Only 12.
Missing Comments
No.
Improvements
nothing
Citroen C1
18/11/2014
18/11/2014
10 / 10
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of , who had a new Citroen C1 Hatchback Special Edition (2014 - 2021) on 18/11/2014
Overall: 10 / 10
Nissan Juke
Bev
01/12/2014
01/12/2014
? / 10
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Skoda Superb Estate (2013-15)
Carl
28/11/2014
28/11/2014
10 / 10
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Carl of Tamworth, who had a new Skoda Superb Diesel Estate (2013 - 2015) on 28/11/2014
Overall: 10 / 10
Citroen DS3 (2010-15)
Lou
01/12/2014
01/12/2014
10 / 10
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Lou of Stevenage, who had a new Citroen DS3 Diesel Hatchback (2010 - 2015) on 01/12/2014
Overall: 10 / 10
Delivery Person Comments
Cheery happy chappy.
Delivery Punctuality Comments
Earlier than expected.
Overall Punctuality Comments
Earlier than expected.
Cleanliness Comments
Pristine
Damage Comments
Not a speck of dust on it.
Overall Comments
Early delivery to the correct address.
Delivery Communication Comments
Excellent as always, but particularly good considering I needed a car quickly following the write off of my previous one.
Volkswagen Golf (2013-17)
Martin
24/11/2014
24/11/2014
8 / 10
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Martin of London, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 24/11/2014
Overall: 8 / 10
Improvements
Narrowed down the time when the car was being delivered. It was being driven from Crewe and was the only delivery that day by the driver so it would have been pretty easy to estimate a more accurate time.
Nissan Juke Pre-current (2014-20)
Darren
20/11/2014
20/11/2014
8 / 10
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Darren of Basingstoke, who had a new Nissan Juke Hatchback (2014 - 2020) on 20/11/2014
Overall: 8 / 10
Cleanliness Comments
Needs a wash but it was wet and it did travel 100 miles to get to me.
Renault Captur (2013-17)
J
28/11/2014
28/11/2014
10 / 10
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J of Renfrew, who had a new Renault Captur Diesel Hatchback (2013 - 2017) on 28/11/2014
Overall: 10 / 10
Delivery Person Comments
nice guy who showed my basics of car before heading back
Overall Comments
Arrived on time and received phone call hour before delivery
Ford Fiesta (2012-17)
Phil
24/11/2014
24/11/2014
10 / 10
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Phil of Soulbury, who had a new Ford Fiesta Hatchback (2012 - 2017) on 24/11/2014
Overall: 10 / 10
Delivery Punctuality Comments
Delivered at 1000 but no pre-call
Overall Punctuality Comments
Delivered at 1000 but no pre-call
Dealer Service Comments
No contact at all from Dealer
Overall Comments
Driver was friendly.
Delivery Communication Comments
Very good from Ling. Nothing from Ford Lease, Dealer or Delivery Driver
Missing Comments
Ideally could have had car mats but I have ordered these separately
Improvements
Pre-call from Dealer or Driver would have been good. Mats would also be helpful.
Citroen C1
Dom
28/11/2014
28/11/2014
8 / 10
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Dom of Stone, who had a new Citroen C1 Hatchback Special Edition (2014 - 2021) on 28/11/2014
Overall: 8 / 10
Delivery Punctuality Comments
rate delivery time would be better. Had to take a whole day off when everything was sorted by dinner
Overall Punctuality Comments
rate delivery time would be better. Had to take a whole day off when everything was sorted by dinner
Improvements
More accurate delivery time
Nissan Qashqai (2014-17)
Ian
28/11/2014
28/11/2014
8 / 10
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Ian of Huddersfield, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 28/11/2014
Overall: 8 / 10
Delivery Person Comments
As I said above, nice chap. Seemed a bit hassled perhaps, but I couldn't fault him really.
Delivery Punctuality Comments
Bloody excellent! Asked for an am delivery and they were here at around 8.45am. Called me first too to check all was OK. 10/10 for this part.
Overall Punctuality Comments
Bloody excellent! Asked for an am delivery and they were here at around 8.45am. Called me first too to check all was OK. 10/10 for this part.
Cleanliness Comments
Car was fine - it was a filthy day with fog/rain and very wet roads. He'd jet washed it and he couldn't realistically have done any more. Knocked a mark off though 'cos he left mud inside it which I cleaned easily.
Damage Comments
Broken n/s rear light cluster lens.
Dealer Service Comments
Overall, they were fine. I'm sure the issue with the light will be resolved quickly. But for the fact they didn't seem to know what to do about it, I'd have said a very good dealer. I do not mark them down for the fact the light was damaged - these things happen. It was just the uncertainty with which they dealt with it and the fact that Guy (cheers Guy!) had to spend time sorting it (when they should have a system in place already to deal with issues), that caused me to mark them down a little.The very fact that these things do happen should mean a system is already in place to sort quickly. Not a major problem for me though.
Overall Comments
Nice chap - all decent overall. Once we'd spotted the damaged lens, the delivery guy didn't seem to know what to do - and he had to phone someone that then had to phone someone else before he could give me any further informaton! In the end, Guy had to call the dealership and it was sorted quickly. I'd say the delivery guys need to have a much clearer idea of the procedure if a fault is found!
Delivery Communication Comments
Very good communication. The comms between the delivery driver and the dealer were less impressive however!
Missing Comments
Nothing noticed
Improvements
Not much really. Just as above. A system for sorting any issues would be a very nice touch. I'd have been mightily impressed if he'd have been able to give me a day/time to fix (or at least had some idea what to do!), rather than his (slightly) headless chicken impression. Overall though, I've been very happy with everything!
Nissan Note (2013-17)
Gav
27/11/2014
27/11/2014
10 / 10
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Gav of Peterborough, who had a new Nissan Note Hatchback (2013 - 2017) on 27/11/2014
Overall: 10 / 10
Damage Comments
It was a wet inspection, but looked ok
Honda CR-V Estate (2012-15)
Peter
27/11/2014
27/11/2014
8 / 10
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Peter of Lochgilphead, who had a new Honda CR-V Diesel Estate (2012 - 2015) on 27/11/2014
Overall: 8 / 10
Delivery Punctuality Comments
Kept me informed on the day of the delivery time, but could have been given the details a few days before.
Overall Punctuality Comments
Kept me informed on the day of the delivery time, but could have been given the details a few days before.
Dealer Service Comments
See previous comments
Overall Comments
Annoyed they couldn't deliver it to my home when they clearly could, and blamed it on the inaccessibility of my location, which makes it inconvenient not impossible to deliver to.
Delivery Communication Comments
Could have been told the delivery time earlier
Improvements
Delivered it to my house and not lied about the reason they couldn't deliver it.
Volkswagen Golf (2013-17)
Steve
18/11/2014
18/11/2014
10 / 10
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Steve of Rudry, who had a new VW Golf Hatchback (2013 - 2017) on 18/11/2014
Overall: 10 / 10
Improvements
None. The guy arrived at around the time I was expecting and called me before he arrived as I asked him to. He was very friendly and helpful and gave me a run down of the car's features etc. Couldn't have asked for better service.
Nissan Qashqai (2014-17)
Sumi
24/11/2014
24/11/2014
8 / 10
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Sumi of Reading, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 24/11/2014
Overall: 8 / 10
Delivery Person Comments
very pleasant and happy while delivering the car
Delivery Punctuality Comments
early
Overall Punctuality Comments
early
Overall Comments
The car was delivered earlier than the time that was promised, so I am happy :-)
Nissan Note (2013-17)
Gil
26/11/2014
26/11/2014
10 / 10
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Gil of Newcastle Upon Tyne, who had a new Nissan Note Hatchback (2013 - 2017) on 26/11/2014
Overall: 10 / 10
Delivery Person Comments
10/10 Very friendly and professional. Dealt with any questions I had and was happy to explain in detail.
Delivery Punctuality Comments
Only the 20 minute delay due to getting the car cleaned before arrival. This wasn't a problem.
Overall Punctuality Comments
Only the 20 minute delay due to getting the car cleaned before arrival. This wasn't a problem.
Cleanliness Comments
Great, considering it was a wet day and had come up from Manchester. Very clean inside. No issues.
Damage Comments
No damage to note.
Dealer Service Comments
Excellent. Couldn't fault them.
Overall Comments
Can't fault the process. Very professional .
Delivery Communication Comments
Great. No issues. Any questions I had were answered in good time.
Missing Comments
I didn't notice anything missing.
Improvements
N/A
Citroen DS3 (2013-15)
Adam
27/11/2014
27/11/2014
10 / 10
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Adam of Inverurie, who had a new Citroen DS3 Cabrio (2013 - 2015) on 27/11/2014
Overall: 10 / 10
Delivery Person Comments
Plus the driver put it through a car wash locally after his long drive up
Delivery Punctuality Comments
And he rung me first thing to advise
Overall Punctuality Comments
And he rung me first thing to advise
Dealer Service Comments
I didn't have any dealings with them
Improvements
Nothing
Audi A3 Sportback (2013-16)
Sean
25/11/2014
25/11/2014
4 / 10
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Sean of Huddersfield, who had a new Audi A3 Diesel Sportback (2013 - 2016) on 25/11/2014
Overall: 4 / 10
Overall Comments
Didn't deliver on selected day for some reason. I had to collect from dealership some distance away.
Improvements
Delivered it to me!
Kia Ceed (2012-15)
Felicity
26/11/2014
26/11/2014
8 / 10
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Felicity of Chessington, who had a new Kia Ceed Diesel Hatchback (2012 - 2015) on 26/11/2014
Overall: 8 / 10
Improvements
Take a minute to go through the "toys" and knobs/switches lights etc on the new vehicle.
Skoda Octavia (2013-17)
Lewis
26/11/2014
26/11/2014
8 / 10
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Lewis of Worthing, who had a new Skoda Octavia Diesel Hatchback (2013 - 2017) on 26/11/2014
Overall: 8 / 10
Delivery Person Comments
Driver was lovely, even cleaned the car off...
Delivery Punctuality Comments
No pre arrival call.
Overall Punctuality Comments
No pre arrival call.
Cleanliness Comments
Dirty from delivery mileage, driver tried his best to clean it off. Interior was very clean!
Delivery Communication Comments
Great communication from Lings cars, driver did not call before arriving.
Improvements
Just a phone call to say the driver was close by.
Honda CR-V Estate (2012-15)
Suzie
26/11/2014
26/11/2014
10 / 10
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Suzie of Hereford, who had a new Honda CR-V Diesel Estate (2012 - 2015) on 26/11/2014
Overall: 10 / 10
Cleanliness Comments
As the car had been driven to me through country roads in the rain it was dirty on the outside but the deliver man offered to get it cleaned. We therefore went to the local car wash where he paid for it to be cleaned. I was therefore very happy with the service.
Volkswagen Golf (2013-17)
25/11/2014
25/11/2014
6 / 10
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of , who had a new VW Golf Diesel Hatchback (2013 - 2017) on 25/11/2014
Overall: 6 / 10
Improvements
Delivery man was heavy smoker, he had not smoked in the car but his clothes smelt of smoke and the car did for a short time afterwards, we didn't know what time he was coming but he was very early so that was not a problem. Otherwise all is ok Jules xx
Volvo XC60 Estate (2013-17)
Guy
25/11/2014
25/11/2014
10 / 10
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Guy of Ayr, who had a new Volvo XC60 Diesel Estate (2013 - 2017) on 25/11/2014
Overall: 10 / 10
Skoda Octavia Estate (2013-17)
Dave
21/11/2014
21/11/2014
4 / 10
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Dave of Gaddesby, who had a new Skoda Octavia Diesel Estate (2013 - 2017) on 21/11/2014
Overall: 4 / 10
Overall Comments
As per my messages ;)
Improvements
As per my messages, lol
Ford Fiesta (2012-17)
Becs
20/11/2014
20/11/2014
8 / 10
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Becs of Kent, who had a new Ford Fiesta Diesel Hatchback (2012 - 2017) on 20/11/2014
Overall: 8 / 10
Improvements
Delivered it earlier...was meant to be first week of November, turned out to be 2 weeks later!
Skoda Citigo (2012-17)
Mike
24/11/2014
24/11/2014
8 / 10
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Mike of Rowlands Castle, who had a new Skoda Citigo Hatchback (2012 - 2017) on 24/11/2014
Overall: 8 / 10
Delivery Person Comments
A friendly guy, very pleasant.
Delivery Punctuality Comments
With no prior knowledge of estimated delivery time I can't rate punctuality however the car arrived around midday which was convenient for me.
Overall Punctuality Comments
With no prior knowledge of estimated delivery time I can't rate punctuality however the car arrived around midday which was convenient for me.
Cleanliness Comments
Car was clean inside. It had been driven from Birmingham to Hampshire for delivery but the weather had been good so it was still quite clean.
Damage Comments
No damage noted.
Dealer Service Comments
No interaction other than with delivery driver so hard to rate the dealer.
Overall Comments
I didn't know what time to expect delivery. I spotted the car in my company's car park and went out to meet the delivery driver. The driver asked if I could give him a lift to the nearest railway station which surprised me but luckily I was able to oblige and it gave me the chance to test drive the car before we parted company. I felt that I was rather rushed through the delivery paperwork, perhaps because the driver was keen to catch a train back to Birmingham.
Delivery Communication Comments
Communication from Lingscars was very good. No separate communication from dealer e.g. to give me advance notice of delivery time.
Improvements
A call from the delivery driver or dealer to say roughly when the car would be delivered would have been helpful. No complaints about Lingscars service!
Nissan Juke Pre-current (2014-20)
Gilly
24/11/2014
24/11/2014
8 / 10
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Gilly of Marlow, who had a new Nissan Juke Hatchback (2014 - 2020) on 24/11/2014
Overall: 8 / 10
Cleanliness Comments
obviously a bit muddy around wheels but he did drive it from Manchester in pouring rain
Overall Comments
Nice guy and very helpful
Missing Comments
re delivery form, i did sign it but cant remember getting a copy, i probably did but in all the excitement i cant find it lol
Jaguar XF Estate (2012-15)
Marc
21/11/2014
21/11/2014
8 / 10
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Marc of Corsham, who had a new Jaguar XF Diesel Sportbrake (2012 - 2015) on 21/11/2014
Overall: 8 / 10
Delivery Punctuality Comments
Very early 0800hrs
Overall Punctuality Comments
Very early 0800hrs
Nissan Juke
John
21/11/2014
21/11/2014
6 / 10
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John of Perth, who had a new Nissan Juke Diesel Hatchback (2014 on) on 21/11/2014
Overall: 6 / 10
Citroen C3 (2013-16)
Steph
17/11/2014
17/11/2014
8 / 10
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Steph of Sowerby Bridge, who had a new Citroen C3 Diesel Hatchback (2013 - 2016) on 17/11/2014
Overall: 8 / 10
Overall Comments
good communication regarding delivery date
Missing Comments
tax disc???? but i believe i dont need one anymore???
Nissan Juke
Alan
17/11/2014
17/11/2014
10 / 10
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Alan of Erskine, who had a new Nissan Juke Diesel Hatchback (2014 on) on 17/11/2014
Overall: 10 / 10
Improvements
nothing, perfect as usual
Toyota Aygo (2014-18)
John
17/11/2014
17/11/2014
10 / 10
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John of Bournemouth, who had a new Toyota Aygo Hatchback (2014 - 2018) on 17/11/2014
Overall: 10 / 10
Missing Comments
no spare tyre but may not come with one?
Improvements
nothing
Nissan Qashqai (2014-17)
Doug
17/11/2014
17/11/2014
8 / 10
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Doug of Winnersh, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 17/11/2014
Overall: 8 / 10
Delivery Person Comments
Very good, rang in the morning to give an expected time of arrival. When he dropped the car off he showed me the main features, and let me have a good look to check for issues.
Delivery Punctuality Comments
Yes, also he rang to give expected time, which was useful
Overall Punctuality Comments
Yes, also he rang to give expected time, which was useful
Cleanliness Comments
It was driven down, and in the rain so not perfect, but as good as can be expected.
Dealer Service Comments
Only issue was initial confusion regarding delivery date
Overall Comments
After the initial requested date was not possible an alternative was arranged quickly and it happened.
Hyundai i10 (2014-17)
Elizabeth
14/11/2014
14/11/2014
8 / 10
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Elizabeth of Inverurie, who had a new Hyundai i10 Hatchback (2014 - 2017) on 14/11/2014
Overall: 8 / 10
Improvements
would like to have been called to tell me what time of day it would arrive I was still in bed and the driver was at my door! 8 15 am
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Nissan Juke
Dave
13/11/2014
13/11/2014
8 / 10
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Dave of Warrington, who had a new Nissan Juke Diesel Hatchback (2014 on) on 13/11/2014
Overall: 8 / 10
Cleanliness Comments
Clean inside, although disappointed the car didn't come with 'nissan mats' , this is the first new car i've had without mats. Also car had clearly been through a bit of mud, and although bodywork jet washed clean, the underside was caked in it, especially the inside of the wheel arches.
Damage Comments
Scratches on bodywork around drivers headlight
Dealer Service Comments
This is after having 24 hours to think about it. Am actually disappointed about the mud, scratches and lack of car mats, all very small things that could have been dealt with far better
Missing Comments
Mats ?
Improvements
Mud splatter removed on under wheel arches as well as bodywork. Really should not have had scratches on the car, very easy to spot in daylight so have to question their own 'eye' inspection pre-release of the car, the delivery guy seemed as surprised as me when I pointed them out to him
Kia Sportage Estate (2010-16)
Craig
13/11/2014
13/11/2014
8 / 10
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Craig of Ipswich, who had a new Kia Sportage Estate (2010 - 2016) on 13/11/2014
Overall: 8 / 10
Delivery Person Comments
All good. The gentleman dropping off the car was pleasant and we chatted with ease
Delivery Punctuality Comments
He called an hour in advance with an eta of 12:20 and arrived at 12:20. Very good
Overall Punctuality Comments
He called an hour in advance with an eta of 12:20 and arrived at 12:20. Very good
Cleanliness Comments
The cleanliness was good. The car had travelled 200 miles from Leeds but the overall condition was very good.
Damage Comments
All was in order and good.
Dealer Service Comments
All communication was easy and informative.
Overall Comments
Prompt and gave me an eta in advance.
Delivery Communication Comments
Excellent throughout.
Improvements
Maybe have the car delivered on a trailer to keep delivery mileage down?
Fiat 500 (2008-15)
Rani
13/11/2014
13/11/2014
? / 10
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Toyota Yaris (2014-17)
Phil
13/11/2014
13/11/2014
8 / 10
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Phil of Nottingham, who had a new Toyota Yaris Hatchback (2014 - 2017) on 13/11/2014
Overall: 8 / 10
Delivery Person Comments
Very pleasant and professional person
Delivery Punctuality Comments
As previously stated
Overall Punctuality Comments
As previously stated
Cleanliness Comments
Sparkling
Dealer Service Comments
Delivery date delayed, supposed damage to vehicle which miraculously 'buffs' out when breach of contract and compensation are mentioned.
Overall Comments
Car was delivered within the time frame stated
Delivery Communication Comments
from you. No communication from the dealer!
Improvements
You could not have done anything better
Nissan Juke Pre-current (2014-20)
Asif
12/11/2014
12/11/2014
6 / 10
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Asif of London, who had a new Nissan Juke Hatchback (2014 - 2020) on 12/11/2014
Overall: 6 / 10
Delivery Punctuality Comments
Was delivered around 11am and was called by delivery driver with ETA.
Overall Punctuality Comments
Was delivered around 11am and was called by delivery driver with ETA.
Cleanliness Comments
Interior was fine, exterior was very dirty. Should have been cleaned before it was delivered.
Damage Comments
No damage, but it was difficult to tell as the car was dirty.
Dealer Service Comments
Cant really score dealer either way as I had no contact with them. I would have expected them to contact me about service plans though.
Overall Comments
Car was delivered dirty and with next to no fuel.
Delivery Communication Comments
The whole process was very simple and your team kept me informed and up to date.
Missing Comments
Items in the boot such as jack and other emergency items. Not sure they should have been there though. Seems like a lot of wasted space if not!
Improvements
Delivery was fine, just the car was dirty.
Toyota Aygo (2014-18)
Dale
10/11/2014
10/11/2014
10 / 10
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Dale of Eastleigh, who had a new Toyota Aygo Hatchback (2014 - 2018) on 10/11/2014
Overall: 10 / 10
Nissan Juke
Richard
07/11/2014
07/11/2014
8 / 10
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Richard of Shipston On Stour, who had a new Nissan Juke Diesel Hatchback (2014 on) on 07/11/2014
Overall: 8 / 10
Cleanliness Comments
Car was cleaned prior to delivery
Overall Comments
Kept informed of delivery time and progress
Missing Comments
No mats
Citroen Grand C4 Picasso (2013-16)
Martin
11/11/2014
11/11/2014
8 / 10
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Martin of , who had a new Citroen Grand C4 Picasso Diesel Estate (2013 - 2016) on 11/11/2014
Overall: 8 / 10
Delivery Punctuality Comments
road closed due to accident,but phoned me
Overall Punctuality Comments
road closed due to accident,but phoned me
Overall Comments
very good,informed me he was running late due to accident
Nissan Juke Pre-current (2014-20)
James
07/11/2014
07/11/2014
8 / 10
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James of Newton Abbot, who had a new Nissan Juke Hatchback (2014 - 2020) on 07/11/2014
Overall: 8 / 10
Delivery Person Comments
The man was very pleasant. Offered to take the car to get it cleaned as it was quite dirty from having driven on a dirty motorway. My wife refused this offer, whereas i would have accepted it but there you go.
Delivery Punctuality Comments
They were spot on time and were able to spend some time demonstrating the car to my wife before they left which was useful.
Overall Punctuality Comments
They were spot on time and were able to spend some time demonstrating the car to my wife before they left which was useful.
Dealer Service Comments
Didn't have much communication with them.
Missing Comments
As no physical tax disc is required now, how would I be able to prove that the car is indeed taxed?
Improvements
Maybe an option to collect from the supplier if you were to know where it was coming from.
Ford Fiesta (2012-17)
Gary
07/11/2014
07/11/2014
8 / 10
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Gary of PENICUIK, who had a new Ford Fiesta Hatchback (2012 - 2017) on 07/11/2014
Overall: 8 / 10
Delivery Person Comments
HE WAS GOOD , HE TOLD ME THE GENERAL LAYOUT OF CAR CONTROLS ETC. ALTHOUGH THE OTHER DRIVER WITH HIM LOOKED AS THOUGH HE JUST WANTED TO GET GOING , I FELT NOT LONG ENOUGH TO GIVE CAR A GOOD INSPECTION . IT WAS GLOOMY AND RAINING ABIT .
Delivery Punctuality Comments
I NEVER GOT A PHONE CALL TO SAY ON ROUTE SO IT WAS UNEXPECTED TO BE DELIVERED THAT EARLY BUT GOOD .
Overall Punctuality Comments
I NEVER GOT A PHONE CALL TO SAY ON ROUTE SO IT WAS UNEXPECTED TO BE DELIVERED THAT EARLY BUT GOOD .
Cleanliness Comments
CAR WAS GOOD CLEAN AND TIDY
Damage Comments
UNFORTUNATELY A SMALL CHIP ON FRONT BONNET BUT I HAVE SENT YOU A PHOTO OF IT BUT THESE THINGS HAPPEN. NEVER NOTICED IT AT FIRST AS IT WAS GLOOMY AND RAINING BUT AFTER BETTER INSPECTION FOUND IT AND REPORTED TO YOU.
Dealer Service Comments
OVERALL IT WENT QUICKLY AFTER DUE INTO DEALER DATE
Overall Comments
OVERALL THE PROCESS WENT QUICKLY SO I WAS VERY PLEASED WITH SERVICE .
Improvements
A QUICK ON ROUTE CALL, MORE TIME TO CHECK FOR CHIPS ETC .
Ford Fiesta (2012-17)
Richard
29/10/2014
29/10/2014
8 / 10
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Richard of Bournemouth, who had a new Ford Fiesta Hatchback (2012 - 2017) on 29/10/2014
Overall: 8 / 10
Damage Comments
Car was delivered wet and it was raining , so was difficult to see any damage. Checked car and noted raining and wet on delivery note.
Overall Comments
A little too early at 7.30am but otherwise I can't complain, service was good, car was good.
Missing Comments
The manual says there should be a funnel in the glove box to enable filling of the petrol tank from a hand held container. I haven't found this yet.
Improvements
I am very satisfied with the delivery.
Volkswagen Golf (2013-17)
Soji
07/11/2014
07/11/2014
8 / 10
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Soji of Wadhurst, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 07/11/2014
Overall: 8 / 10
Delivery Person Comments
Very pleasant
Dealer Service Comments
Had to be chased by Ling for a delivery date, otherwise perfect and hassle free
Overall Comments
Driver arrived earlier thn promised, telephoned before arrival and did a very thorough hand over.
Improvements
Nothing to be improved although I wasn't given a warranty book.
Citroen C1
Nicola
07/11/2014
07/11/2014
8 / 10
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Nicola of Bristol, who had a new Citroen C1 Hatchback Special Edition (2014 - 2021) on 07/11/2014
Overall: 8 / 10
Delivery Punctuality Comments
I did not receive a phone call before the delivery but it was not a problem.
Overall Punctuality Comments
I did not receive a phone call before the delivery but it was not a problem.
Dealer Service Comments
Good dealer
Delivery Communication Comments
Good comms
Improvements
Nothing - all good
Fiat 500 (2008-15)
Foxy
07/11/2014
07/11/2014
10 / 10
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Foxy of Sudbury, who had a new Fiat 500 Hatchback (2008 - 2015) on 07/11/2014
Overall: 10 / 10
Improvements
Absolutely nothing more all good. Many thanks Fox
Nissan Qashqai (2014-17)
Paul
25/09/2014
25/09/2014
8 / 10
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Paul of Reading, who had a new Nissan Qashqai Hatchback (2014 - 2017) on 25/09/2014
Overall: 8 / 10
Nissan Juke Pre-current (2014-20)
Karlos
03/11/2014
03/11/2014
6 / 10
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Karlos of Newcastle Upon Tyne, who had a new Nissan Juke Hatchback (2014 - 2020) on 03/11/2014
Overall: 6 / 10
Delivery Person Comments
Although a nice guy I had to ask all the questions he didn't say much about car.
Delivery Punctuality Comments
He did indicate he delayed delivery as he had to wait for lift home.
Overall Punctuality Comments
He did indicate he delayed delivery as he had to wait for lift home.
Cleanliness Comments
It had been driven 247 miles he did wash it but was still wet when delivered and not dried. The floor had bits of gravel etc in drivers foot well.
Delivery Communication Comments
Initial delivery date changed due to error with communication
Improvements
Transported the vehicle on trailer rather than drive 247 miles as I was looking forward to driving the first few hundred miles in the car plus the car was deliver d not in show room condition. No hard ship but just my honest thoughts.
BMW 4 Series Coupe
03/11/2014
03/11/2014
6 / 10
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of , who had a new BMW 4 Series Coupe (2013 - 2020) on 03/11/2014
Overall: 6 / 10
Dealer Service Comments
DID NOT TALK TO DEALER
Citroen C4 Picasso (2013-16)
Grun
28/10/2014
28/10/2014
10 / 10
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Grun of Barrow-in-Furness, who had a new Citroen C4 Picasso Diesel Estate (2013 - 2016) on 28/10/2014
Overall: 10 / 10
Ford Focus (2011-14)
Alan
30/10/2014
30/10/2014
10 / 10
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Alan of Letchworth Garden City, who had a new Ford Focus Hatchback (2011 - 2014) on 30/10/2014
Overall: 10 / 10
Volkswagen Up (2012-16)
Yan
29/10/2014
29/10/2014
10 / 10
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Yan of Oxford, who had a new VW Up Hatchback (2012 - 2016) on 29/10/2014
Overall: 10 / 10
Delivery Person Comments
Excellent all round
Delivery Punctuality Comments
Bang on time
Overall Punctuality Comments
Bang on time
Cleanliness Comments
As new
Damage Comments
None
Dealer Service Comments
nothing wrong so 10 out of 10
Overall Comments
The chap was interested in letting me know all about the car so I was happy to give him a lift to the bus stop !!
Delivery Communication Comments
10 out of 10
Missing Comments
Nothing
Improvements
None
Mercedes SLK Convertible (2012-16)
16/10/2014
16/10/2014
8 / 10
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of , who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 16/10/2014
Overall: 8 / 10
Delivery Punctuality Comments
The driver had a blowout on his truck so was delayed as had to get a new tyre fitted but kept in touch at all times to let me know the situation so it wasnt punctual but not a problem
Overall Punctuality Comments
The driver had a blowout on his truck so was delayed as had to get a new tyre fitted but kept in touch at all times to let me know the situation so it wasnt punctual but not a problem
Improvements
Nothing really whole experience was good
Mitsubishi Outlander Estate (2014-15)
28/10/2014
28/10/2014
8 / 10
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of , who had a new Mitsubishi Outlander Estate (2014 - 2015) on 28/10/2014
Overall: 8 / 10
Nissan Juke Pre-current (2014-20)
Lynn
28/10/2014
28/10/2014
8 / 10
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Lynn of Leyland, who had a new Nissan Juke Hatchback (2014 - 2020) on 28/10/2014
Overall: 8 / 10
Improvements
Nothing. Was happy with the service provided and was delighted that the car was delivered really early.
Nissan Qashqai (2014-17)
Ken
28/10/2014
28/10/2014
10 / 10
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Ken of Sheringham, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 28/10/2014
Overall: 10 / 10
Delivery Person Comments
Delivery Driver telephoned to give likely time of arrival. Driver very friendly and polite.
Overall Comments
no problems encountered at all
Improvements
Very happy with the delivery processing.both in respect of the dealer and Ling.
BMW 3 Series Gran Turismo
Dale
28/10/2014
28/10/2014
6 / 10
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Dale of Market Drayton , who had a new BMW 3 Series Gran Turismo Hatchback (2013 - 2020) on 28/10/2014
Overall: 6 / 10
Delivery Person Comments
Chap that delivered the vehicle was perfectly pleasant. He did state that the car would normally be a lot cleaner but in laymans term the hose/pressure washer wasn't working!
Delivery Punctuality Comments
As before, no call received prior to delivery
Overall Punctuality Comments
As before, no call received prior to delivery
Cleanliness Comments
Interior was good but exterior not the cleanest. The chap said that the pressure washer or hose or something wasn't working
Overall Comments
Did not receive any phone call prior to delivery
Delivery Communication Comments
from Lings excellent brought down to average by no call on the day with eta etc
Improvements
Called with ETA and washed the car prior to delivery (calling in to a local car wash will set you back about £3!!)
Ford Focus (2011-14)
Kevan
27/10/2014
27/10/2014
10 / 10
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Kevan of Altrincham, who had a new Ford Focus Diesel Hatchback (2011 - 2014) on 27/10/2014
Overall: 10 / 10
Nissan Qashqai (2014-17)
Paul
21/10/2014
21/10/2014
8 / 10
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Paul of Evesham, who had a new Nissan Qashqai Hatchback (2014 - 2017) on 21/10/2014
Overall: 8 / 10
Delivery Person Comments
Really polite and helpful
Cleanliness Comments
The delivery driver got it cleans around the corner before he arrived
Overall Comments
It would have got an excellent if they could have given me more of an idea of delivery time. Am or pm would have been fine.
Improvements
Scheduled times
Nissan Juke Pre-current (2014-20)
Jase
27/10/2014
27/10/2014
8 / 10
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Jase of Birmingham, who had a new Nissan Juke Hatchback (2014 - 2020) on 27/10/2014
Overall: 8 / 10
Missing Comments
Wheel lock
Nissan Juke Pre-current (2014-20)
Steve
24/10/2014
24/10/2014
10 / 10
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Steve of London, who had a new Nissan Juke Hatchback (2014 - 2020) on 24/10/2014
Overall: 10 / 10
Citroen Grand C4 Picasso (2013-16)
Mark
24/10/2014
24/10/2014
8 / 10
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Mark of Batley, who had a new Citroen Grand C4 Picasso Diesel Estate (2013 - 2016) on 24/10/2014
Overall: 8 / 10
Dealer Service Comments
Citroen sent an email early to ask if upgrade to sat nav was required £100 - I accepted, but found out in discussion just before delivery with the dealer that it was a window wire version, which shocked me that it can not be retro fitted to the model in the dash 8" screen. A bit disappointed that it can not be inset. So I declined, but I think it should compulsory needed one inset.
Missing Comments
mileage was not on the doc provided
Improvements
delivery was delayed 2 weeks due to import issues, otherwise ok,
Mercedes E Class Saloon (2013-16)
Steve
21/10/2014
21/10/2014
6 / 10
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Steve of Ramsey Essex, who had a new Mercedes E Class Diesel Saloon (2013 - 2016) on 21/10/2014
Overall: 6 / 10
Cleanliness Comments
Car was filthy after having been driven from Bolton,the interior paper mat had disintegrated into small pieces. Just like the last delivery the driver claimed he could not find a car wash ( there are 2 within 1.4 miles of our house)
Missing Comments
My driving licence and counterpart
Improvements
Clean the car so it is well presented at the point of delivery.
Mercedes E Class Saloon (2013-16)
24/10/2014
24/10/2014
8 / 10
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of , who had a new Mercedes E Class Diesel Saloon (2013 - 2016) on 24/10/2014
Overall: 8 / 10
Cleanliness Comments
Delivery road dirt only.
Missing Comments
iPhone 5 connector cable. Only iPhone 4. It's nearly 2015, MB!
Nissan Juke Pre-current (2014-20)
Kate
23/10/2014
23/10/2014
8 / 10
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Kate of Reading, who had a new Nissan Juke Hatchback (2014 - 2020) on 23/10/2014
Overall: 8 / 10
Hyundai IX35 Estate (2010-15)
Gregor
24/10/2014
24/10/2014
10 / 10
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Gregor of Larbert, who had a new Hyundai IX35 Diesel Estate (2010 - 2015) on 24/10/2014
Overall: 10 / 10
Delivery Person Comments
happy, chatty, clean and tidy.
Delivery Punctuality Comments
arrived 5 mins before he said he would (8am!!!)
Overall Punctuality Comments
arrived 5 mins before he said he would (8am!!!)
Cleanliness Comments
as new
Dealer Service Comments
no issues to report, very straight forward process
Overall Comments
Very friendly and courteous delivery driver. Phoned night before to give ETA, very appreciated.
Delivery Communication Comments
no issues
Missing Comments
Although a set of mats would have been nice but hey ho!
Improvements
mats, bunch of flowers, tank of diesel, chocolates and maybe a spa day? just saying...
Ford Focus (2011-14)
Stu
23/10/2014
23/10/2014
8 / 10
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Stu of Bromborough, who had a new Ford Focus Hatchback (2011 - 2014) on 23/10/2014
Overall: 8 / 10
Missing Comments
Not received a log book, does this come separately?
Nissan Juke
Rachel
24/10/2014
24/10/2014
10 / 10
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Rachel of Cleckheaton, who had a new Nissan Juke Diesel Hatchback (2014 on) on 24/10/2014
Overall: 10 / 10
Improvements
Nothing at all!!!
Ford Fiesta (2012-17)
Jonny
24/10/2014
24/10/2014
8 / 10
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Jonny of BURGESS HILL, who had a new Ford Fiesta Hatchback (2012 - 2017) on 24/10/2014
Overall: 8 / 10
Damage Comments
Small scratch and chip on front bumper.
Dealer Service Comments
It was a shame about the scratch/chip and the lack of mats.
Missing Comments
There were no mats in the car - pretty sure there should have been some in, there are clips present for the ones on the drivers side. Had to go to Halfords and buy some.
Improvements
Very happy with everything from your side.
Mercedes A Class (2013-15)
Paul
23/10/2014
23/10/2014
8 / 10
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Paul of Birmingham , who had a new Mercedes A Class Diesel Hatchback (2013 - 2015) on 23/10/2014
Overall: 8 / 10
Renault Clio (2013-16)
Claire
23/10/2014
23/10/2014
8 / 10
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Claire of Warrington, who had a new Renault Clio Hatchback (2013 - 2016) on 23/10/2014
Overall: 8 / 10
Jaguar XF Saloon (2011-15)
Dave
22/10/2014
22/10/2014
8 / 10
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Dave of Doncaster, who had a new Jaguar XF Diesel Saloon (2011 - 2015) on 22/10/2014
Overall: 8 / 10
Nissan Juke (2011-14)
Mel
15/04/2014
15/04/2014
10 / 10
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Mel of Mansfield, who had a new Nissan Juke Hatchback Special Editions (2011 - 2014) on 15/04/2014
Overall: 10 / 10
Nissan Qashqai (2014-17)
Andy
22/10/2014
22/10/2014
8 / 10
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Andy of Doncaster, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 22/10/2014
Overall: 8 / 10
Missing Comments
The service book was missing , but I was told it would be sent out. Also , there was no warranty book.
Improvements
It would have been nice to receive the car around the first estimated delivery date. I realise this was not your fault and was totally out of your control. I'm only mentioning it because friends and family were starting to doubt I was even getting a new car !!!
Skoda Yeti Outdoor Estate (2013-17)
Lorna
22/10/2014
22/10/2014
10 / 10
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Lorna of Hextable, who had a new Skoda Yeti Outdoor Diesel Estate (2013 - 2017) on 22/10/2014
Overall: 10 / 10
Overall Comments
Although the car had been driven over 100 miles it was still clean. The interior was spotless
Improvements
Nothing
Skoda Fabia (2010-14)
Mark
22/10/2014
22/10/2014
10 / 10
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Mark of York, who had a new Skoda Fabia Hatchback (2010 - 2014) on 22/10/2014
Overall: 10 / 10
Citroen Grand C4 Picasso (2013-16)
Scott
21/10/2014
21/10/2014
8 / 10
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Scott of Brighouse, who had a new Citroen Grand C4 Picasso Diesel Estate (2013 - 2016) on 21/10/2014
Overall: 8 / 10
Delivery Person Comments
Excellent. Nice and friendly answered the few questions I had about the car and it was a quick and easy transfer.
Cleanliness Comments
Internal was great. External had been power washed however it was dreadful weather conditions so was as clean as could be expected.
Overall Comments
Nice and early and in torrid weather.
Delivery Communication Comments
No phonecall upfront as driver thought it was a commercial delivery. He did apologise and the delivery was nice and early though.
Improvements
Mixed up the order and send a new Volvo XC90. Apart from that all was good.
Nissan Juke Pre-current (2014-20)
Becki
21/10/2014
21/10/2014
8 / 10
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Becki of Lancing, who had a new Nissan Juke Hatchback (2014 - 2020) on 21/10/2014
Overall: 8 / 10
Improvements
Everything was fine
Nissan Juke
Stevo
14/10/2014
14/10/2014
8 / 10
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Stevo of Leicester, who had a new Nissan Juke Diesel Hatchback (2014 on) on 14/10/2014
Overall: 8 / 10
Improvements
Not a lot very good !
Citroen C1
Nick
21/10/2014
21/10/2014
8 / 10
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Nick of NORTHAMPTON, who had a new Citroen C1 Hatchback Special Edition (2014 - 2021) on 21/10/2014
Overall: 8 / 10
Missing Comments
Completed delivery form was took I wasn't given a copy.
Improvements
Less miles on car.
Nissan Juke
Des
14/10/2014
14/10/2014
8 / 10
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Des of Gainsborough, who had a new Nissan Juke Diesel Hatchback (2014 on) on 14/10/2014
Overall: 8 / 10
Improvements
Nothing really, overall it was a good experience - I have to make good as there is always room form improvement such as texting updates, etc
Nissan Qashqai (2014-17)
Marcus
17/10/2014
17/10/2014
8 / 10
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Marcus of Great Yarmouth, who had a new Nissan Qashqai Hatchback (2014 - 2017) on 17/10/2014
Overall: 8 / 10
Cleanliness Comments
General shoe debris in driver footwell
Dealer Service Comments
Reg plates screwed on with ugly visible silver Philips pan head screws. Spoils the look
Improvements
Nothing, otherwise excellent service once again
Ford Fiesta (2012-17)
Rich
20/10/2014
20/10/2014
8 / 10
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Rich of Burton On Trent, who had a new Ford Fiesta Hatchback (2012 - 2017) on 20/10/2014
Overall: 8 / 10
Improvements
challenge to original delivery date was met and achieved.... thanks
Nissan Juke
Mina
20/10/2014
20/10/2014
8 / 10
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Mina of Hawkinge, who had a new Nissan Juke Diesel Hatchback (2014 on) on 20/10/2014
Overall: 8 / 10
Damage Comments
Door handle sticks
Ford Fiesta (2012-17)
Cat
16/10/2014
16/10/2014
8 / 10
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Cat of Burton On Trent, who had a new Ford Fiesta Hatchback (2012 - 2017) on 16/10/2014
Overall: 8 / 10
Cleanliness Comments
A few scuffs and still bits of glue etc
Damage Comments
A small scratch on the passenger door panel
Delivery Communication Comments
Phone number is still incorrect on lease info...
Improvements
Would have liked a phone call to let me know half an hour before, didn't get one but this is probably as the phone number is still wrong.
Nissan Juke
Jackie
14/10/2014
14/10/2014
8 / 10
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Jackie of Strathaven, who had a new Nissan Juke Diesel Hatchback (2014 on) on 14/10/2014
Overall: 8 / 10
Delivery Person Comments
The delivery driver was very pleasant and smelled appropriately.
Delivery Punctuality Comments
The car arrived at 12ish which I found acceptable.
Overall Punctuality Comments
The car arrived at 12ish which I found acceptable.
Cleanliness Comments
It was acceptable but as it had been driven up, it had some slight dirt marks on the exterior (which is me being picky) but nothing that cannot be cleaned.
Damage Comments
I checked it over and everything looked fine.
Overall Comments
Handover was quick and easy.
Delivery Communication Comments
I was always kept updated regarding delivery which I really appreciated.
Missing Comments
Service manual is present but there is no service schedule within this, so unsure what type of service should be undertaken and when. Any advice on this would be much appreciated, thanks.
Improvements
The delivery sheet was very simplistic and if I hadn't taken the initiative to check the car over then I wouldn't have been prompted and just expected to sign it.
Nissan Juke
14/10/2014
14/10/2014
10 / 10
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of , who had a new Nissan Juke Diesel Hatchback (2014 on) on 14/10/2014
Overall: 10 / 10
Delivery Person Comments
Very pleasant and courteous.
Delivery Punctuality Comments
Exactly when he said.
Overall Punctuality Comments
Exactly when he said.
Cleanliness Comments
Very clean and well prepared
Damage Comments
One very small scratch on the plastic trim beneath the driver's side doors. This virtually disappeared with a cloth rub.
Overall Comments
Once I had the delivery date, it was stuck to and contact prior to delivery was very good.
Missing Comments
The area in the boot which contains the equipment for a puncture, was missing some items - or so I think. The delivery driver did not know if these were supposed to be there either. I understand he contacted his company to find out, and a couple of pieces will be sent out to me. First Aid kit etc....
Improvements
Don't think that any improvements are required.
Ford Focus (2011-14)
Jaz
13/10/2014
13/10/2014
8 / 10
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Jaz of Sutton, who had a new Ford Focus Hatchback (2011 - 2014) on 13/10/2014
Overall: 8 / 10
Delivery Person Comments
The person who delivered my car was very friendly, he made sure he showed me around all the car including inside and the spare tyre etc.
Cleanliness Comments
General dirtiness from being driven to my place of delivery
Delivery Communication Comments
communication with Ling was amazing. Dealer communication was also good.
Improvements
Nothing, i am so pleased with my car and the delivery! a very nice man and a fantastic service!
Nissan Juke
Ross
10/10/2014
10/10/2014
8 / 10
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Ross of Wraysbury, who had a new Nissan Juke Diesel Hatchback (2014 on) on 10/10/2014
Overall: 8 / 10
Volvo V70 Estate (2013-16)
Coxy
09/10/2014
09/10/2014
6 / 10
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Coxy of BRISTOL, who had a new Volvo V70 Diesel Estate (2013 - 2016) on 09/10/2014
Overall: 6 / 10
Delivery Person Comments
Delivery Driver was very polite and efficient.
Delivery Punctuality Comments
On the Final delivery date the Driver was Spot-On
Overall Punctuality Comments
On the Final delivery date the Driver was Spot-On
Cleanliness Comments
Gleaming! Just Like New
Dealer Service Comments
Three Attempts to deliver a car.....What can I say
Delivery Communication Comments
Lings were Great.
I had to chase the dealer personally! And he then resorted to blaming a past employee. Not Good
Missing Comments
No I haven't noticed anything missing.....yet
Improvements
Lings, you could not have done any better. You were let down by your supplier
Volvo V40 (2012-19)
Gillian
07/10/2014
07/10/2014
10 / 10
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Gillian of Glasgow, who had a new Volvo V40 Diesel Hatchback (2012 - 2019) on 07/10/2014
Overall: 10 / 10
Renault Clio (2013-16)
Mairi
09/10/2014
09/10/2014
8 / 10
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Mairi of Norwich, who had a new Renault Clio Diesel Hatchback (2013 - 2016) on 09/10/2014
Overall: 8 / 10
Cleanliness Comments
Due to being on trailer The car was dirty from the long drive. Taken for a wash and looked mint. This is not the drivers fault.
Ford Fiesta (2012-17)
David
09/10/2014
09/10/2014
8 / 10
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David of Maldon, who had a new Ford Fiesta Diesel Hatchback (2012 - 2017) on 09/10/2014
Overall: 8 / 10
Overall Comments
No mats
Missing Comments
Mats
Improvements
Apart from missing mats very satisfied with delivery.
Citroen Grand C4 Picasso (2013-16)
Alex
03/10/2014
03/10/2014
4 / 10
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Alex of Bolton, who had a new Citroen Grand C4 Picasso Diesel Estate (2013 - 2016) on 03/10/2014
Overall: 4 / 10
Delivery Person Comments
I didn't take delivery so I didn't see. The neighbour had to deal with them as I wasn't there to accept delivery.
Delivery Punctuality Comments
I appreciate that the guy got stuck in traffic on the M25 and that was no one's fault, just bad luck however like I mentioned I got told it would be delivered at 7pm and then it just didn't turn up. It was only coming from Cambridge!
Overall Punctuality Comments
I appreciate that the guy got stuck in traffic on the M25 and that was no one's fault, just bad luck however like I mentioned I got told it would be delivered at 7pm and then it just didn't turn up. It was only coming from Cambridge!
Overall Comments
No communication to tell me that the car was not going to be delivered on the stated date despite being told it would arrive by 7pm, it didn't turn up until the day after.
Delivery Communication Comments
The communication from you guys was great, just really poor from the dealer side.
Improvements
Arrive on the day stated!
Mercedes E Class Coupe (2013-16)
Nick
07/10/2014
07/10/2014
10 / 10
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Nick of Borehamwood, who had a new Mercedes E Class Diesel Coupe (2013 - 2016) on 07/10/2014
Overall: 10 / 10
Kia Picanto (2011-15)
Ian
06/10/2014
06/10/2014
8 / 10
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Ian of Horsham, who had a new Kia Picanto Hatchback (2011 - 2015) on 06/10/2014
Overall: 8 / 10
Delivery Person Comments
Nice and polite.
Delivery Punctuality Comments
Slightly delayed due to weather and traffic but kept informed.
Overall Punctuality Comments
Slightly delayed due to weather and traffic but kept informed.
Cleanliness Comments
Poor weather resulted in car exterior being slightly dirty but driver did apologise.
Overall Comments
Kept informed of progress as promised.
Missing Comments
I don't mean I won't tell you!! I mean nothing missing.
Improvements
Nothing!!
Honda CR-V Estate (2012-15)
Dave
03/10/2014
03/10/2014
10 / 10
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Dave of Gateshead, who had a new Honda CR-V Diesel Estate (2012 - 2015) on 03/10/2014
Overall: 10 / 10
Improvements
All good - delivery was courteous and handover thorough.
Nissan Qashqai (2014-17)
John
06/10/2014
06/10/2014
10 / 10
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John of East Kilbride, who had a new Nissan Qashqai Hatchback (2014 - 2017) on 06/10/2014
Overall: 10 / 10
Delivery Person Comments
very pleasant guy, explained they layout and controls very well, he didnt smell
Overall Comments
car arrived earlier than expected,
Improvements
nothing, everything was bang on
Nissan Juke Pre-current (2014-20)
Mark
02/10/2014
02/10/2014
8 / 10
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Mark of LOUGHBOROUGH, who had a new Nissan Juke Hatchback (2014 - 2020) on 02/10/2014
Overall: 8 / 10
Delivery Person Comments
Delivered by a young driver, smartly dressed, polite.
Delivery Punctuality Comments
Got a call about 0945, told me he should be with me before 1030, arrived at 1020.
Overall Punctuality Comments
Got a call about 0945, told me he should be with me before 1030, arrived at 1020.
Cleanliness Comments
As it had been driven to me, it was a little dirty on the exterior. Inside it was very clean.
Overall Comments
Very straightforward.
Improvements
Nothing really. It arrived on time, in the condition I expected. Maybe give me a nice box of chocolates next time!
Volkswagen Golf (2013-17)
Phil
29/09/2014
29/09/2014
8 / 10
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Phil of SCARBOROUGH, who had a new VW Golf Hatchback (2013 - 2017) on 29/09/2014
Overall: 8 / 10
Delivery Person Comments
As above no problems. Didn't notice that Alan had any BO issues!
Delivery Punctuality Comments
I was telephoned approx 30 mins before arrival and Alan arrived when he said he would during the earlier call.
Overall Punctuality Comments
I was telephoned approx 30 mins before arrival and Alan arrived when he said he would during the earlier call.
Cleanliness Comments
No problems.
Damage Comments
Immaculate.
Dealer Service Comments
Just surprised / disappointed the service record book had not been looked at.
Overall Comments
All went well. Delivery driver was informed and polite at all times. The only bad bit is the Service Record book has not been completed at all. No vehicle details were recorded in it as to the vehicle's chassis number etc. Nor any evidence of PDI service being completed. I have spoken to supplying dealer about this and will post the book back to for completing them tomorrow.
Delivery Communication Comments
All clear and I knew what was happening an when. I was a bit dissappointed that original delivery date of 26th Sept didn't happen, but the delay was only 3 days so no big deal.
Missing Comments
The Service Record book has not been completed at all. No vehicle details were recorded in it as to the vehicle's chassis number etc. Nor any evidence of PDI service being completed. I have spoken to supplying dealer about this and will post the book back to for completing them tomorrow.
Improvements
Nothing really - a good experience from start to finish.
Volvo XC60 Estate (2013-17)
Gaby
25/09/2014
25/09/2014
10 / 10
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Gaby of Runcorn, who had a new Volvo XC60 Diesel Estate (2013 - 2017) on 25/09/2014
Overall: 10 / 10
Improvements
Nothing really. Very satisfied
Nissan Juke
Trudi
03/10/2014
03/10/2014
8 / 10
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Trudi of Somerset, who had a new Nissan Juke Diesel Hatchback (2014 on) on 03/10/2014
Overall: 8 / 10
Cleanliness Comments
There was no paper in the foot wells & unfortunately there was dirt from his shoes. My husband wasn't happy about that.
Missing Comments
He said there was a safety pack missing?
Improvements
Brought it on a trailer
Nissan Qashqai (2014-17)
Chris
03/10/2014
03/10/2014
8 / 10
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Chris of Reading, who had a new Nissan Qashqai Hatchback (2014 - 2017) on 03/10/2014
Overall: 8 / 10
Cleanliness Comments
Car was very clean except it had been driven 95 miles that day. As it was a dry day the car was still clean on delivery. Had it been wet the exterior would not have been clean.
Overall Comments
Deliverers texted delivery time two hours in advance and were exactly on time
Improvements
It would have been helpful to have been told at least a rough delivery time the day before.
Citroen DS3 (2010-15)
03/10/2014
03/10/2014
4 / 10
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of , who had a new Citroen DS3 Hatchback (2010 - 2015) on 03/10/2014
Overall: 4 / 10
Delivery Punctuality Comments
It was suppposed to arrive thursday but driver could not make it without being very late, so was delivered at 8:40 on the friday.
Overall Punctuality Comments
It was suppposed to arrive thursday but driver could not make it without being very late, so was delivered at 8:40 on the friday.
Cleanliness Comments
Not washed as there is no car wash near me, but interior was clean.
Dealer Service Comments
Not a patch on the Jaguar dealer who supplied my previous Ling car in 2007.
Overall Comments
Delivery arranged for 1st October, then changed by dealer to thursday, car actually delivered Friday.
Delivery Communication Comments
Dealer didn't seem to keep any one informed of delivery progress and your guys were in the dark as much as me.
Missing Comments
Expected lease docs to be in car and delivery driver did too.
Improvements
Scotland might as well be in the Arctic circle and part of Greenland as far as the English are concerned and the further south they are, the more out of touch of the reality of travel to the Highlands they are! BUT a quick look on AA Autoroute or similar showed the distance from Kent to Tarbert as 500miles, and the last 100m is very slow so the dealer should have allowed for this.
Nissan Qashqai (2014-17)
Leah
01/10/2014
01/10/2014
8 / 10
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Leah of Maidstone, who had a new Nissan Qashqai Hatchback (2014 - 2017) on 01/10/2014
Overall: 8 / 10
Delivery Communication Comments
I had to chase for a delivery time slot
Missing Comments
not yet!
Improvements
sooner confirmation of the delivery time slot and slightly narrow slots rather than just AM or PM
Nissan Micra (2013-16)
14/08/2014
14/08/2014
8 / 10
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of , who had a new Nissan Micra Hatchback (2013 - 2016) on 14/08/2014
Overall: 8 / 10
Delivery Person Comments
Decent - car was very slightly dirty from being driven on the motorway here (I was expecting it to be delivered on a truck or something) - but honestly, didn't mind it at all and the man was very nice.
Cleanliness Comments
Looked new and relatively clean. It picked up a few dead insects and marks on the front as it was driven about 120 miles on the motorway to be delivered. But generally OK.
Overall Comments
Very pleasant delivery man, got a bit lost finding us but not a problem overall.
Improvements
N/A
Volvo XC60 Estate (2013-17)
Rey
29/09/2014
29/09/2014
8 / 10
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Rey of Loughton, Essex, who had a new Volvo XC60 Diesel Estate (2013 - 2017) on 29/09/2014
Overall: 8 / 10
Delivery Person Comments
Very courteous and personable.
Overall Comments
Delivered on the day as promised. Person who delivered it was very courteous as well.
Improvements
If you can set a time on a delivery date.
Citroen DS3 (2010-15)
Jackie
01/10/2014
01/10/2014
10 / 10
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Jackie of Malton, who had a new Citroen DS3 Hatchback (2010 - 2015) on 01/10/2014
Overall: 10 / 10
Delivery Person Comments
On time, well presented, helpful and only to willing to assist.
Delivery Punctuality Comments
earlier than expected which was a help
Overall Punctuality Comments
earlier than expected which was a help
Cleanliness Comments
Very well presented
Delivery Communication Comments
very good seemless
Missing Comments
all fine
Improvements
none
Kia Sportage Estate (2010-16)
Jay
01/10/2014
01/10/2014
? / 10
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Ford Focus (2011-14)
Craig
26/09/2014
26/09/2014
6 / 10
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Craig of Nottingham, who had a new Ford Focus Hatchback (2011 - 2014) on 26/09/2014
Overall: 6 / 10
Cleanliness Comments
dusty on the inside, dirty on the outside. :(
Improvements
Gave the car a good clean :)
Kia Sportage Estate (2010-16)
Adam
01/10/2014
01/10/2014
8 / 10
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Adam of Caldicot, who had a new Kia Sportage Estate (2010 - 2016) on 01/10/2014
Overall: 8 / 10
Delivery Person Comments
The delivery man was pleasant and well dressed in shirt and trousers but stunk of cigarettes.
Cleanliness Comments
The car was a tiny bit unclean inside as mentioned above and there was dirt and squashed flies on the outside of the car associated with driving 234 miles. Had there been a shorted drive for the delivery driver, I'm sure the car would have been much cleaner on the outside. No real issues though.
Damage Comments
I haven't spotted any damage.
Overall Comments
Delivery mileage was a bit on the high side (234). The driver wrote 101 on the sheet, but I spotted it and got it changed. I think he had also been smoking in the car as there was very fine specks of cigarette ash on the dash, however, the car didn't smell of smoke.
Volkswagen Golf (2011-16)
Caz
02/07/2014
02/07/2014
8 / 10
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Caz of Farnborough, who had a new VW Golf Diesel Cabriolet (2011 - 2016) on 02/07/2014
Overall: 8 / 10
Nissan Qashqai (2014-17)
Chris
30/09/2014
30/09/2014
8 / 10
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Chris of Hoddesdon, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 30/09/2014
Overall: 8 / 10
Delivery Person Comments
Very friendly and helpful
Toyota Yaris (2020-24)
Phil
30/09/2014
30/09/2014
8 / 10
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Phil of Darlington, who had a new Toyota Gr Yaris Hatchback (2020 - 2024) on 30/09/2014
Overall: 8 / 10
Dealer Service Comments
Car tax disk sent in the post to wrong address
Volvo XC60 Estate (2013-17)
Luke
30/09/2014
30/09/2014
10 / 10
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Luke of Twickenham, who had a new Volvo XC60 Diesel Estate (2013 - 2017) on 30/09/2014
Overall: 10 / 10
Delivery Person Comments
Very nice guy, very pleasant.
Cleanliness Comments
it was spotless.
Improvements
In our case, it couldn't have been smoother or more professional.
Kia Sportage Estate (2010-16)
John
30/09/2014
30/09/2014
8 / 10
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John of Ellesmere Port, who had a new Kia Sportage Estate (2010 - 2016) on 30/09/2014
Overall: 8 / 10
Delivery Person Comments
Nice guy
Delivery Punctuality Comments
arrived on time
Overall Punctuality Comments
arrived on time
Overall Comments
Arrived on time and in a clean and tidy condition. The guy who delivered was very polite.
Delivery Communication Comments
Did not get a call from the delivery driver beforehand but it was delivered on time.
Improvements
£1,000 in used notes could have been left for me in the glove box ;o)
Nissan Juke Pre-current (2014-20)
Chris
30/09/2014
30/09/2014
10 / 10
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Chris of Chesterfield, who had a new Nissan Juke Hatchback (2014 - 2020) on 30/09/2014
Overall: 10 / 10
Delivery Person Comments
Professional, gave some tips regarding use of car.
Delivery Punctuality Comments
Driver had to take a detour due to accident but advised of this on earlier phone call.
Overall Punctuality Comments
Driver had to take a detour due to accident but advised of this on earlier phone call.
Cleanliness Comments
Very clean both inside and out.
Overall Comments
Delivery driver called before hand to give approx time of arrival.. was friendly.
Delivery Communication Comments
Excellent through Lingo and through delivery driver phone call.
Improvements
Was happy with whole delivery process.
Nissan Qashqai (2014-17)
Lucia
30/09/2014
30/09/2014
10 / 10
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Lucia of Chester, who had a new Nissan Qashqai Hatchback (2014 - 2017) on 30/09/2014
Overall: 10 / 10
Ford Focus (2011-14)
David
29/09/2014
29/09/2014
10 / 10
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David of Hastings, who had a new Ford Focus Diesel Hatchback (2011 - 2014) on 29/09/2014
Overall: 10 / 10
Nissan Juke Pre-current (2014-20)
Rosie
29/09/2014
29/09/2014
8 / 10
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Rosie of Bath, who had a new Nissan Juke Hatchback (2014 - 2020) on 29/09/2014
Overall: 8 / 10
Delivery Person Comments
Llyod was very plesant and helpful. we inspected the car together and he showed me how things worked
Delivery Punctuality Comments
bang on time
Overall Punctuality Comments
bang on time
Overall Comments
phoned 1 hr prior to delivery and arrived on time
Delivery Communication Comments
phoned before to let me know what time he would arrive
Nissan Juke
Paul
26/09/2014
26/09/2014
10 / 10
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Paul of Gateshead, who had a new Nissan Juke Diesel Hatchback (2014 on) on 26/09/2014
Overall: 10 / 10
Nissan Juke Pre-current (2014-20)
Vicky
26/09/2014
26/09/2014
8 / 10
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Vicky of Leeds, who had a new Nissan Juke Hatchback (2014 - 2020) on 26/09/2014
Overall: 8 / 10
Missing Comments
Not missing but my last car from you from Arval included car mats. This didn't so I've had to buy some.
Car Tax in post as already advised.
Lexus IS Saloon (2013-16)
Amanda
29/09/2014
29/09/2014
10 / 10
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Amanda of Welwyn Garden City, who had a new Lexus IS Saloon (2013 - 2016) on 29/09/2014
Overall: 10 / 10
Delivery Person Comments
Person who delivered was helpful and polite and offered to show me how the car operated.
Delivery Punctuality Comments
On time.
Overall Punctuality Comments
On time.
Cleanliness Comments
Perfect.
Overall Comments
The car was delivered on time.
Improvements
Offer a weekend delivery.
Skoda Octavia (2013-17)
Matthew
24/09/2014
24/09/2014
10 / 10
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Matthew of Clayton-Le-Moors, who had a new Skoda Octavia Diesel Hatchback (2013 - 2017) on 24/09/2014
Overall: 10 / 10
Improvements
Nothing. Service was superb.
Citroen Grand C4 Picasso (2013-16)
29/09/2014
29/09/2014
4 / 10
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of , who had a new Citroen Grand C4 Picasso Diesel Estate (2013 - 2016) on 29/09/2014
Overall: 4 / 10
Delivery Person Comments
Did not meet them because the turned up early and abandoned the car. They could have phoned ahead.
Delivery Punctuality Comments
Being too early was not helpful because nobody was around to receive the car.
Overall Punctuality Comments
Being too early was not helpful because nobody was around to receive the car.
Damage Comments
Driver's window seal was damaged.
Dealer Service Comments
Not sure as we had little communication or dealings with them
Overall Comments
The car was delivered at 8am when we had been told it would arrive in the afternoon. Nobody was around to take delivery so the drive put the keys through our letter box. There was damage to the driver's window seal and this was not noted on the delivery ticket.
Delivery Communication Comments
Ling's were excellent. The dealer/delivery firm were poor.
Improvements
told the driver to give the car to a human
Kia Sportage Estate (2010-16)
Adam
29/09/2014
29/09/2014
8 / 10
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Adam of Malvern, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 29/09/2014
Overall: 8 / 10
Cleanliness Comments
some small valeting marks on the internal front doors
Kia Sportage Estate (2010-16)
Louise
29/09/2014
29/09/2014
10 / 10
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Louise of Bradford, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 29/09/2014
Overall: 10 / 10
Missing Comments
Very pleasant delivery man who went through all the basic things with me and car looked to be in very good condition.
Improvements
Nothing
Skoda Octavia (2013-17)
Phil
18/09/2014
18/09/2014
10 / 10
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Phil of Bedlington, who had a new Skoda Octavia Diesel Hatchback (2013 - 2017) on 18/09/2014
Overall: 10 / 10
Ford Fiesta (2012-17)
Jase
19/09/2014
19/09/2014
6 / 10
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Jase of Barnsley, who had a new Ford Fiesta Hatchback (2012 - 2017) on 19/09/2014
Overall: 6 / 10
Delivery Person Comments
Polite, and offered to show me how a steering wheel can be used to influence a cars general direction, and also how to tune the radio to Bratislava AM
Delivery Punctuality Comments
Oh dear, have to say poor for this as it wasn't delivered on the agreed date, and caused myself, Ling and Guy much stress, and dollar :(
Overall Punctuality Comments
Oh dear, have to say poor for this as it wasn't delivered on the agreed date, and caused myself, Ling and Guy much stress, and dollar :(
Cleanliness Comments
It had been raining, so there was some water evident upon the car, but no more than I would anticipate under the circumstances. There was a 'sticky bit' (most likely from a sticker, if I had to wage money on it), on the car horn, but this didn't impede the driving experience, and the car still points in the general direction that I rotate the turning mechanism
Damage Comments
I didn't notice any damage, but I was crying with joy at receiving the car, which could have affected my vision
Overall Comments
I have to rate as poor, as the delivery date wasn't met, and even when pushed by Guy and the team, it was still 4 hours late on the following day. Delivery guys fault, not Lings!!
Delivery Communication Comments
Average, but this is brought down entirely due to the delivery agent/company's part. Ling, Guy and the team, resolved things swiftly and kicked some ass to get me my car and realign the planets. Only the delivery guy failed. Guy even called me, which was nice, and I managed to understand the majority of his 'language', even if he didn't understand mine
Missing Comments
I didn't notice anything missing, but maybe I didn't notice it, because it wasn't there?
Improvements
A box of Milk Tray in the glove box would have been a nice, and welcomed surprise (even one of the cheapskate single layer boxes). Or just a Terry's Chocolate Orange, with superficial damage to the box
Nissan Qashqai (2014-17)
Paul
26/09/2014
26/09/2014
8 / 10
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Paul of Shanklin, who had a new Nissan Qashqai Hatchback (2014 - 2017) on 26/09/2014
Overall: 8 / 10
Delivery Communication Comments
I could have been contacted by the deliverer earlier but once I lingo'ed Ling I got a call straight away
Improvements
Perhaps provide a contact name and number anyway so am not reliant on them phoning me
Mazda 3 Saloon (2013-16)
Nish
26/09/2014
26/09/2014
8 / 10
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Nish of Reading, who had a new Mazda MAZDA3 Diesel Fastback (2013 - 2016) on 26/09/2014
Overall: 8 / 10
Cleanliness Comments
Some dirt near driver seat, but, that's okay..
Overall Comments
On time delivery, car is great condition, nice driver (delivery man)
Missing Comments
Spare tyre
Footmats
Maybe they are not included in the contract, but, I didn't know they will be missing
Improvements
Not much more.
Ford Fiesta (2012-17)
Graeme
26/09/2014
26/09/2014
6 / 10
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Graeme of Aberdeen, who had a new Ford Fiesta Hatchback (2012 - 2017) on 26/09/2014
Overall: 6 / 10
Improvements
on time
Ford Fiesta (2012-17)
Graeme
26/09/2014
26/09/2014
6 / 10
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Graeme of Aberdeen, who had a new Ford Fiesta Hatchback (2012 - 2017) on 26/09/2014
Overall: 6 / 10
Improvements
on time
Ford Focus (2011-14)
Nick
25/09/2014
25/09/2014
6 / 10
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Nick of Benfleet, who had a new Ford Focus Hatchback (2011 - 2014) on 25/09/2014
Overall: 6 / 10
Delivery Communication Comments
Good communication from lingscars side, rubbish from dealer.
Missing Comments
ST specific mats
Improvements
Cleaner car, lower mileage, more accurate arrival/delivery date (not lingscars fault)
Mercedes E Class Saloon (2013-16)
12/09/2014
12/09/2014
10 / 10
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of , who had a new Mercedes E Class Diesel Saloon (2013 - 2016) on 12/09/2014
Overall: 10 / 10
Missing Comments
Omit decal on boot not done
Improvements
Nothing
Mercedes E Class Saloon (2013-16)
12/09/2014
12/09/2014
10 / 10
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of , who had a new Mercedes E Class Diesel Saloon (2013 - 2016) on 12/09/2014
Overall: 10 / 10
Missing Comments
Omit decal on boot not done
Improvements
Nothing
Mercedes C Class Saloon (2014-18)
Sahem
25/09/2014
25/09/2014
6 / 10
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Sahem of Middlesex, who had a new Mercedes C Class Diesel Saloon (2014 - 2018) on 25/09/2014
Overall: 6 / 10
Missing Comments
Nothing obviously missing, will let you know when/if I fiond out
Ford Fiesta (2012-17)
Roberto
25/09/2014
25/09/2014
8 / 10
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Roberto of Surrey, who had a new Ford Fiesta Hatchback (2012 - 2017) on 25/09/2014
Overall: 8 / 10
Missing Comments
Service book and warranty
Volkswagen Crafter Double Cab Tipper
Paul
23/09/2014
23/09/2014
6 / 10
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Paul of Newtownards, who had a new VW Crafter Cr35 LWB Diesel (2006 - 2016) on 23/09/2014
Overall: 6 / 10
Cleanliness Comments
Needed washed. Inside was ok
Improvements
It's always very nice to receive a shiny freshly washed vehicle, sadly this van was quite grubby.
Volvo XC60 Estate (2013-17)
Gareth
22/09/2014
22/09/2014
8 / 10
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Gareth of Cheshire , who had a new Volvo XC60 Diesel Estate (2013 - 2017) on 22/09/2014
Overall: 8 / 10
Delivery Punctuality Comments
Rang 30 mins before delivery
Overall Punctuality Comments
Rang 30 mins before delivery
Improvements
Not much all ok
Nissan Juke
Andrew
23/09/2014
23/09/2014
10 / 10
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Andrew of Sheffield, who had a new Nissan Juke Diesel Hatchback (2014 on) on 23/09/2014
Overall: 10 / 10
Cleanliness Comments
Some Minor residual wax on the bodywork that hadn't been polished out properly, but the driver had made the effort to wash the car upon arrival in Sheffield prior to delivery so on the whole impressed with the level of service.
Improvements
I understand that cost has a bearing on the delivery process but you might want to consider offering a timed delivery at a price. For info it didn't make any difference to me the car was delivered mid morning and I took the day off and enjoyed driving round in the new Car.
Hyundai IX35 Estate (2010-15)
Johnny
19/09/2014
19/09/2014
8 / 10
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Johnny of Sheffield, who had a new Hyundai IX35 Diesel Estate (2010 - 2015) on 19/09/2014
Overall: 8 / 10
Improvements
nothing all good
Nissan Juke
Mark
19/09/2014
19/09/2014
8 / 10
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Mark of Livingston, who had a new Nissan Juke Diesel Hatchback (2014 on) on 19/09/2014
Overall: 8 / 10
Damage Comments
As reported there was a bad scratch to the centre consul.
Improvements
Delivery time more specific. Dealer should contact 2-3 days in advance to give target delivery time.
Kia Sportage Estate (2010-16)
Debbie
22/09/2014
22/09/2014
8 / 10
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Debbie of Kingston Upon Thames, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 22/09/2014
Overall: 8 / 10
Delivery Person Comments
very polite - he did ask if there was a car wash nearby so he could go and get the car cleaned ! - sadly none near
Delivery Punctuality Comments
the driver called to say he would deliver the car between 1 and 1.15 - he actually arrived at 12.40 - so was early
Overall Punctuality Comments
the driver called to say he would deliver the car between 1 and 1.15 - he actually arrived at 12.40 - so was early
Cleanliness Comments
the car was dirty and covered in dust - the dust I found to be unacceptable, the bugs on the windscreen - unavoidable. We did also discovered that the driver must have given passengers a lift - as the passenger seat had a foot mark on the back of the seat (someone sitting in the back seat) and the head rest on the passenger and drivers seat were at different levels - so we are guessing someone was sitting in the front as well.
Damage Comments
some marks on 2 of the doors - which were noted on the drivers sheet - but when we cleaned the car we also discovered some scratch marks on the drivers side almost as if he had driven too near to some bushes.
Dealer Service Comments
although I didnt have much communication with the dealer apart from the driver advising delivery time
Overall Comments
the car was very dirty so was hard to see if there were any scratches etc.
Improvements
it would have been better to have the car delivered on a trailer (although I know you cant control this) and it would have been good to be clean
Ford Fiesta (2012-17)
Duncan
18/09/2014
18/09/2014
8 / 10
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Duncan of Barlby, who had a new Ford Fiesta Hatchback (2012 - 2017) on 18/09/2014
Overall: 8 / 10
Cleanliness Comments
It had been driven quite a long way to get to me and had quite a few flies on it but no apparent damage.
Improvements
Other than the flies it was straight forward and hassle free..
Jaguar XF Saloon (2011-15)
Nick
19/09/2014
19/09/2014
10 / 10
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Nick of Oldham, who had a new Jaguar XF Diesel Saloon (2011 - 2015) on 19/09/2014
Overall: 10 / 10
Improvements
Maybe a courtesy call on day of delivery from driver to confirm approx delivery time
Honda CR-V Estate (2012-15)
Robert
19/09/2014
19/09/2014
10 / 10
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Robert of Altrincham, who had a new Honda CR-V Diesel Estate (2012 - 2015) on 19/09/2014
Overall: 10 / 10
Nissan Note (2013-17)
Scott
18/09/2014
18/09/2014
8 / 10
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Scott of London, who had a new Nissan Note Hatchback (2013 - 2017) on 18/09/2014
Overall: 8 / 10
Delivery Communication Comments
Great communication from Team Ling. Zero communication from car dealership/delivery dude.
Improvements
More communication from delivery guy. Even just a courtesy call to say "Hey I'm delivering your car, I'm hoping to be with you by......". I know this isn't down to you though.
Kia Picanto (2011-15)
AJ
19/03/2014
19/03/2014
10 / 10
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AJ of BEDWORTH, who had a new Kia Picanto Hatchback (2011 - 2015) on 19/03/2014
Overall: 10 / 10
Nissan Juke
Judith
17/09/2014
17/09/2014
8 / 10
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Judith of Southampton, who had a new Nissan Juke Diesel Hatchback (2014 on) on 17/09/2014
Overall: 8 / 10
Delivery Person Comments
He didn't have a lot of personality but he wasn't rude either.
Delivery Punctuality Comments
Yes arrived by 8.30am
Overall Punctuality Comments
Yes arrived by 8.30am
Cleanliness Comments
No Problems
Damage Comments
No
Overall Comments
Driver telephoned beforehand and arrived nice and early
Improvements
Not very much
Jaguar XF Estate (2012-15)
Slim
17/09/2014
17/09/2014
10 / 10
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Slim of Port Glasgow, who had a new Jaguar XF Diesel Sportbrake (2012 - 2015) on 17/09/2014
Overall: 10 / 10
Delivery Person Comments
very polite guy , credit to the company he works for ,
Delivery Punctuality Comments
arrived early which was good
Overall Punctuality Comments
arrived early which was good
Cleanliness Comments
car was spotless
Citroen C1
Richard
17/09/2014
17/09/2014
10 / 10
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Richard of West Yorkshire, who had a new Citroen C1 Hatchback Special Edition (2014 - 2021) on 17/09/2014
Overall: 10 / 10
Hyundai IX35 Estate (2010-15)
Philippa
17/09/2014
17/09/2014
10 / 10
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Philippa of Newcastle Upon Tyne , who had a new Hyundai IX35 Estate (2010 - 2015) on 17/09/2014
Overall: 10 / 10
Volkswagen Golf (2013-17)
Paul
15/09/2014
15/09/2014
6 / 10
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Paul of POLLINGTON, who had a new VW Golf Hatchback (2013 - 2017) on 15/09/2014
Overall: 6 / 10
Cleanliness Comments
A few dusty marks in the interior. Some sticky stuff on the drivers door sill. Both came off when cleaned.
Improvements
PDI should have picked up the rear vent that is stuck and the few interior marks. Nothing major though. Rear number plate has been printed on a slight slant.
Honda Civic (2012-14)
Terry
12/09/2014
12/09/2014
8 / 10
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Terry of Watton, who had a new Honda Civic Hatchback (2012 - 2014) on 12/09/2014
Overall: 8 / 10
Missing Comments
Tax disc
Improvements
Overall a good delivery
Volvo XC60 Estate (2013-17)
Ewan
11/09/2014
11/09/2014
10 / 10
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Ewan of Hook, who had a new Volvo XC60 Diesel Estate (2013 - 2017) on 11/09/2014
Overall: 10 / 10
Improvements
Everything was great, thank you
Nissan Qashqai (2014-17)
Anthony
12/09/2014
12/09/2014
10 / 10
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Anthony of Newport, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 12/09/2014
Overall: 10 / 10
Delivery Person Comments
Great man, offered to explain everything to me after walking around the car to check for any damage.
Delivery Punctuality Comments
I had a phonecall first thing with his expected time.
Overall Punctuality Comments
I had a phonecall first thing with his expected time.
Cleanliness Comments
It's brand new! haha
Damage Comments
Spotless.
Overall Comments
No problems at all. Having the delivery date early was great too.
Missing Comments
A full tank of fuel and a suitcase of money.
Improvements
Sent a lady in a bikini instead of Ted!
Volvo V40 (2012-19)
09/09/2014
09/09/2014
6 / 10
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of , who had a new Volvo V40 Diesel Hatchback (2012 - 2019) on 09/09/2014
Overall: 6 / 10
Delivery Punctuality Comments
Driver advised yourselves that he had spoken to me an agreed a revised ETA. This is not true, he had not spoken to me or to anyone else (I was the only one here). So that was a bit odd.
Overall Punctuality Comments
Driver advised yourselves that he had spoken to me an agreed a revised ETA. This is not true, he had not spoken to me or to anyone else (I was the only one here). So that was a bit odd.
Overall Comments
Two hours later than scheduled delivery time.
Improvements
On time
Kia Sportage Estate (2010-16)
Dan
08/09/2014
08/09/2014
8 / 10
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Dan of Ottershaw, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 08/09/2014
Overall: 8 / 10
Delivery Person Comments
Very friendly, helpful
Overall Comments
Arrived when said he would
Missing Comments
Audio plug lead
Nissan Juke
Mark
08/09/2014
08/09/2014
6 / 10
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Mark of Ilminster, who had a new Nissan Juke Diesel Hatchback (2014 on) on 08/09/2014
Overall: 6 / 10
Delivery Person Comments
The man was certainly polite and friendly and reasonably knowledgable about the car, as soon as he got out the car he lit up a cigarette.
Delivery Punctuality Comments
My time slot was between 9-1 and I had the car at about 10.00.
Overall Punctuality Comments
My time slot was between 9-1 and I had the car at about 10.00.
Cleanliness Comments
It had some tar, flies, grit on it, certainly not what I expected.
Damage Comments
Surface scratches, nothing huge but noticeable on inspection.
Dealer Service Comments
assuming the delare is in charge of making the car nice for it's owner, Poor, It should have been cleaned and polished on the morning of delivery, this certainly hadn't been cleaned in a while.
Overall Comments
Everyone wants to have the car delivered on a trailer or similar and no one wants someone to drive it to them, I do appreciate this is the cheapest way but I am sure everone deep down hopes that it will be on a trailer. Mine was driven to me, a man rang and said "Mark I am in a layby how do I get to you" I asked where the layby was and which town he was in, there are no laybys in my village. Anyway after 5 minutes we met and this man was driving my car, he had his bags in the front seat that had dirtied the glove compartment, not a big deal but a little annoying all the same.The car itself wasn't exactly clean, it had a lot of sand/grit over it and a few squashed flies. The bonnet had some very light surface scratches.
Delivery Communication Comments
Lings communication is amazing.
Missing Comments
No mats were included and the areal is different to the cars I have seen, it's a shame as it won't fit in my garage without removing the areal.
Improvements
Supplied a clean car, it's not a huge thing to do and I know this isn't down to Ling, her side of things have been spot on from the first moment I clapped eyes on her website.
Peugeot 2008 Estate (2013-16)
Gerry
08/09/2014
08/09/2014
8 / 10
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Gerry of Minster-on-Sea. Kent, who had a new Peugeot 2008 Diesel Estate (2013 - 2016) on 08/09/2014
Overall: 8 / 10
Delivery Punctuality Comments
I had a call from the delivery company to apologise for being late, as they was very busy and then said it would be with me within the hour, which it was.
Overall Punctuality Comments
I had a call from the delivery company to apologise for being late, as they was very busy and then said it would be with me within the hour, which it was.
Missing Comments
just waiting for Tax disc
Improvements
Nothing, considering delivery was free and everything went smoothly. I am very happy
Volvo XC60 Estate (2013-17)
Sarah
08/09/2014
08/09/2014
10 / 10
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Sarah of Northumberland, who had a new Volvo XC60 Diesel Estate (2013 - 2017) on 08/09/2014
Overall: 10 / 10
Kia Sportage Estate (2010-16)
Anthea
04/09/2014
04/09/2014
8 / 10
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Anthea of Dukinfield, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 04/09/2014
Overall: 8 / 10
Citroen Grand C4 Picasso (2013-16)
Sean
08/09/2014
08/09/2014
8 / 10
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Sean of Buckie, who had a new Citroen Grand C4 Picasso Diesel Estate (2013 - 2016) on 08/09/2014
Overall: 8 / 10
Delivery Person Comments
Shirt and tie, very smart!
Delivery Punctuality Comments
Arrived about 2.15pm when I was told a.m. Delivery but they did call in the morning to tell me they would be late.
Overall Punctuality Comments
Arrived about 2.15pm when I was told a.m. Delivery but they did call in the morning to tell me they would be late.
Overall Comments
I was told it would an a.m. Delivery but I got phone call saying it would be slightly later. At least they let me know.
Improvements
Not much, it was pretty good
Citroen C1
Sue
03/09/2014
03/09/2014
8 / 10
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Sue of Maidstone, who had a new Citroen C1 Hatchback Special Edition (2014 - 2021) on 03/09/2014
Overall: 8 / 10
Delivery Person Comments
Very efficient friendly man.
Delivery Punctuality Comments
He phoned to say he would arrive in 30 mins and he did on the dot.
Overall Punctuality Comments
He phoned to say he would arrive in 30 mins and he did on the dot.
Cleanliness Comments
The car was fresh out of the show room, still had the plastic on the drivers seat.
Overall Comments
I changed the day for delivery from tues to the weds but somewhere along the line the message didn't make the delivery company as I was contacted on the Tuesday to say they had my car but I was abroad!! But they were absolutely fine about it just apologised and delivered it to me the following day.
Improvements
It was a smooth delivery
Mercedes E Class Saloon (2013-16)
Simon
03/09/2014
03/09/2014
8 / 10
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Simon of Winslow, who had a new Mercedes E Class Diesel Saloon (2013 - 2016) on 03/09/2014
Overall: 8 / 10
Delivery Person Comments
I really nice guy was happy to talk me though the controls. even offered a test drive to demo the car.
Delivery Punctuality Comments
called on time
Overall Punctuality Comments
called on time
Improvements
N/A a good experience all round
Mercedes E Class Saloon (2013-16)
Simon
05/09/2014
05/09/2014
8 / 10
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Simon of Sheffield, who had a new Mercedes E Class Diesel Saloon (2013 - 2016) on 05/09/2014
Overall: 8 / 10
Nissan Qashqai (2014-17)
Mike
05/09/2014
05/09/2014
8 / 10
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Mike of Thatcham, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 05/09/2014
Overall: 8 / 10
Improvements
Made it clearer which date is delivery to dealer and that delivery to customer is a different date later on
Nissan Juke
04/09/2014
04/09/2014
10 / 10
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of , who had a new Nissan Juke Diesel Hatchback (2014 on) on 04/09/2014
Overall: 10 / 10
Delivery Person Comments
Very good
Delivery Punctuality Comments
Very good
Overall Punctuality Comments
Very good
Cleanliness Comments
Very good
Damage Comments
No
Overall Comments
Very good
Improvements
Nothing
Honda CR-V Estate (2012-15)
Keith
04/09/2014
04/09/2014
8 / 10
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Keith of Inverurie, who had a new Honda CR-V Diesel Estate (2012 - 2015) on 04/09/2014
Overall: 8 / 10
Cleanliness Comments
Clean interior.. Exterior was ok considering driver covered over 370 miles
Damage Comments
Stone chips and mark at back which was mentioned already
Overall Comments
Phoned to say would be within 40mins
Missing Comments
Nothing missing
Improvements
Nothing
Kia Sportage Estate (2010-16)
Steve
04/09/2014
04/09/2014
10 / 10
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Steve of Hornchurch, who had a new Kia Sportage Estate (2010 - 2016) on 04/09/2014
Overall: 10 / 10
Delivery Person Comments
No issue
Delivery Punctuality Comments
Yes, as expected, mid day
Overall Punctuality Comments
Yes, as expected, mid day
Cleanliness Comments
Very clean, apart from obvious delivery dirt which is totally acceptable
Damage Comments
No damage
Overall Comments
Arrived in allotted time, they called approximately an hour before delivery as expected.
Improvements
nothing obvious
Hyundai IX35 Estate (2010-15)
Ken
03/09/2014
03/09/2014
8 / 10
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Ken of Leicester, who had a new Hyundai IX35 Estate (2010 - 2015) on 03/09/2014
Overall: 8 / 10
Missing Comments
I have since noticed that there are no mats in the car - should there have been. In the front of the car there are hooks for the mats to fit on but no mats?
Improvements
The only thing that could have been improved on this particular delivery would have been to have had the most important features explained to me.
Citroen Grand C4 Picasso (2013-16)
Steve
04/09/2014
04/09/2014
8 / 10
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Steve of Troon, who had a new Citroen Grand C4 Picasso Diesel Estate (2013 - 2016) on 04/09/2014
Overall: 8 / 10
Delivery Person Comments
David was a very nice and helpful chap
Delivery Punctuality Comments
Arrived at 11am
Overall Punctuality Comments
Arrived at 11am
Cleanliness Comments
No issues with cleanliness at all
Overall Comments
Arrived on time, and the driver contacted me 1 hour before delivery as promised
Improvements
A wee bit earlier (maybe a couple of days)
Volvo XC90 Estate (2006-14)
Julian
01/09/2014
01/09/2014
8 / 10
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Julian of West Horsley, who had a new Volvo XC90 Diesel Estate (2006 - 2014) on 01/09/2014
Overall: 8 / 10
Delivery Person Comments
Friendly, courteous and helpful. No odour to speak of!
Delivery Punctuality Comments
As mentioned before, it was very convenient to receive the car in the morning
Overall Punctuality Comments
As mentioned before, it was very convenient to receive the car in the morning
Cleanliness Comments
Was a wet day, so some rain drops and puddle spray, but interior spotless
Damage Comments
minor scratches on nearside door and panel noted
Dealer Service Comments
This can only be based on the delivery man and car as we haven't actually seen the dealership or had any communication with them
Overall Comments
Delivery arrived before 12 noon as stated, which was convenient as collection of old vehicle was also in the morning, so happy as it meant my wife and kids got to meet me for lunch!
Missing Comments
Spare wheel absent, but I guess we were not up to date with new spec
Improvements
I expect a big red ribbon bow tied around my cars when delivered and a delivery truck with space age doors and dry ice effects to gently lower the car into my driveway ;-)
Volvo XC70 Estate (2013-16)
02/09/2014
02/09/2014
10 / 10
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of , who had a new Volvo XC70 Diesel Estate (2013 - 2016) on 02/09/2014
Overall: 10 / 10
Delivery Person Comments
Was freshly showered.
Cleanliness Comments
Car was spotless.
Citroen C1
Matt
28/08/2014
28/08/2014
10 / 10
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Matt of Worcester Park, who had a new Citroen C1 Hatchback Special Edition (2014 - 2021) on 28/08/2014
Overall: 10 / 10
Delivery Person Comments
Delivery driver showed me the spare wheel and the general car condition
Delivery Punctuality Comments
Delivered in the morning
Overall Punctuality Comments
Delivered in the morning
Cleanliness Comments
Car seat and drivers side floor had a cover on it to protect the car
Damage Comments
No visible damage
Dealer Service Comments
No direct contact, dealt with through Ling
Overall Comments
Car delivered on the date in the morning, helpful delivery driver
Delivery Communication Comments
Very clear communication channel
Missing Comments
Not applicable
Improvements
Nothing of note
Nissan Juke Pre-current (2014-20)
Mark
29/08/2014
29/08/2014
10 / 10
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Mark of LONDON, who had a new Nissan Juke Hatchback (2014 - 2020) on 29/08/2014
Overall: 10 / 10
Ford Fiesta (2012-17)
Ambrose
27/08/2014
27/08/2014
4 / 10
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Ambrose of Cambridge, who had a new Ford Fiesta Hatchback (2012 - 2017) on 27/08/2014
Overall: 4 / 10
Delivery Person Comments
No apology whatsoever for the very late delivery but instead my wife was asked for a lift to the centre of town when we live in a village, she declined
Delivery Punctuality Comments
As mentioned above
Overall Punctuality Comments
As mentioned above
Cleanliness Comments
What you would expect from a brand new car but it wasn't valeted
Overall Comments
As I mentioned, the car was delivered almost 4.5 hours late, we weren't contacted by the delivery company to update us and didn't get an apology from the driver.
Improvements
Provide an update about the delivery delay
Ford Fiesta (2012-17)
Nikki
28/08/2014
28/08/2014
8 / 10
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Nikki of Rhyl, who had a new Ford Fiesta Hatchback (2012 - 2017) on 28/08/2014
Overall: 8 / 10
Delivery Punctuality Comments
It was a day early!
Overall Punctuality Comments
It was a day early!
Missing Comments
The car handbook
Audi Q3 Estate (2011-14)
Darren
28/08/2014
28/08/2014
10 / 10
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Darren of Hull, who had a new Audi Q3 Diesel Estate (2011 - 2014) on 28/08/2014
Overall: 10 / 10
Citroen Grand C4 Picasso (2013-16)
Natalie
21/08/2014
21/08/2014
10 / 10
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Natalie of CARDIFF, who had a new Citroen Grand C4 Picasso Diesel Estate (2013 - 2016) on 21/08/2014
Overall: 10 / 10
Missing Comments
Manual
Toyota Aygo (2014-18)
Keith
21/08/2014
21/08/2014
8 / 10
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Keith of Melrose, who had a new Toyota Aygo Hatchback (2014 - 2018) on 21/08/2014
Overall: 8 / 10
Delivery Person Comments
As above very professional and punctual
Cleanliness Comments
Would have put very good if the flys hadn't been out
Overall Comments
Jean was very professional called me the night before to advise of arrival time and she did arrive on time. Showed me everything I needed to see I was very impressed
Improvements
Perhaps a quick car wash to get rid of the flies
Citroen C1
Mark
21/08/2014
21/08/2014
8 / 10
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Mark of Swindon, who had a new Citroen C1 Hatchback Special Edition (2014 - 2021) on 21/08/2014
Overall: 8 / 10
Delivery Person Comments
Excellent.
Delivery Punctuality Comments
Very good and we asked for AM delivery and this was honoured.
Overall Punctuality Comments
Very good and we asked for AM delivery and this was honoured.
Cleanliness Comments
Excellent
Overall Comments
Delivery process excellent and the guy that delivered was very polite.
Delivery Communication Comments
Communication with Ling was excellent. Had no contact with dealer this was dealt with through Ling.
Mercedes E Class Saloon (2013-16)
Andrew
19/08/2014
19/08/2014
10 / 10
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Andrew of Chichester, who had a new Mercedes E Class Diesel Saloon (2013 - 2016) on 19/08/2014
Overall: 10 / 10
Audi Q3 Estate (2011-14)
Jane
19/08/2014
19/08/2014
10 / 10
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Jane of Wigton, who had a new Audi Q3 Diesel Estate (2011 - 2014) on 19/08/2014
Overall: 10 / 10
Delivery Person Comments
Very knowledgeable and polite.
Cleanliness Comments
Very clean but lots of dead flies on the front which is understandable as it had been driven over 300 miles!
Overall Comments
The gentleman arrived in good time, showed me around the car and showed me where the various bits and pieces were located such as spare wheel, tools etc. Very knowledgable about the Q3.
Nissan Juke
Weasel
18/08/2014
18/08/2014
8 / 10
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Weasel of Consett, who had a new Nissan Juke Diesel Hatchback (2014 on) on 18/08/2014
Overall: 8 / 10
Delivery Person Comments
Very pleasant
Delivery Punctuality Comments
Kept me updated
Overall Punctuality Comments
Kept me updated
Cleanliness Comments
Had it cleaned
Overall Comments
Great
Missing Comments
No mats but didn't know if there was supposed to be
Improvements
Nothing
Nissan Micra (2013-16)
Colin
14/08/2014
14/08/2014
8 / 10
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Colin of Morpeth, who had a new Nissan Micra Hatchback (2013 - 2016) on 14/08/2014
Overall: 8 / 10
Dealer Service Comments
this will be dependant on how long it takes them to get new plates to me
Overall Comments
came prior to delivery time which was fine
Ford Fiesta (2012-17)
Will
15/08/2014
15/08/2014
8 / 10
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Will of Evesham, who had a new Ford Fiesta Hatchback (2012 - 2017) on 15/08/2014
Overall: 8 / 10
Volkswagen Touareg Estate (2010-14)
Si
14/08/2014
14/08/2014
8 / 10
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Si of Newcastle Upon Tyne, who had a new VW Touareg Diesel Estate (2010 - 2014) on 14/08/2014
Overall: 8 / 10
Delivery Person Comments
In particular the delivery agent was very helpful and professional.
Delivery Punctuality Comments
Within 30nins of agent informing of his arrival.
Overall Punctuality Comments
Within 30nins of agent informing of his arrival.
Cleanliness Comments
Car was a little dirty externally after the 182mile journey. Couple of scuffs internally drivers door but cleanable.
Overall Comments
Very good quality, professional service on time.
Delivery Communication Comments
Regular unprompted updates kept me well informed of where delivery was
Improvements
Bit more flexibility in terms of weekend delivery, maybe valet the car after delivery journey maybe use local dealer to do this?
Volkswagen Touareg Estate (2010-14)
Steve
14/08/2014
14/08/2014
8 / 10
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Steve of Bridgend, who had a new VW Touareg Diesel Estate (2010 - 2014) on 14/08/2014
Overall: 8 / 10
Toyota Aygo (2014-18)
Dave
15/08/2014
15/08/2014
10 / 10
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Dave of Grimsby, who had a new Toyota Aygo Hatchback (2014 - 2018) on 15/08/2014
Overall: 10 / 10
Cleanliness Comments
The car was very clean inside and out
Improvements
Maybe an eta, but it wasn't really a big problem
Volvo XC60 Estate (2013-17)
Helder
13/08/2014
13/08/2014
8 / 10
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Helder of London, who had a new Volvo XC60 Diesel Estate (2013 - 2017) on 13/08/2014
Overall: 8 / 10
Hyundai IX35 Estate (2010-15)
Simon
14/08/2014
14/08/2014
10 / 10
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Simon of Lytham St Annes, who had a new Hyundai IX35 Diesel Estate (2010 - 2015) on 14/08/2014
Overall: 10 / 10
Missing Comments
Only the tax disc where he did not explain it would be posted
Improvements
Maybe a call earlier in the day to confirm delivery as was not contated until 1345
Can all correspondence be posted to
16 hexham avenue
Cramlington
Ne23 2fg
Kia Sportage Estate (2010-16)
Jo
14/08/2014
14/08/2014
10 / 10
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Jo of Wirral, who had a new Kia Sportage Estate (2010 - 2016) on 14/08/2014
Overall: 10 / 10
Nissan Juke
Tracey
12/08/2014
12/08/2014
10 / 10
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Tracey of Whitley Bay, Tyne And Wear, who had a new Nissan Juke Diesel Hatchback (2014 on) on 12/08/2014
Overall: 10 / 10
Delivery Person Comments
The person who delivered the car was extremely polite and helpful.
Delivery Punctuality Comments
The driver called when he was leaving to deliver the car and gave me a very accurate delivery time.
Overall Punctuality Comments
The driver called when he was leaving to deliver the car and gave me a very accurate delivery time.
Cleanliness Comments
The car was exceptionally clean and tidy.
Improvements
I cannot think of any improvements. Perfect service :)
Volkswagen Golf (2013-17)
Kathy
12/08/2014
12/08/2014
8 / 10
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Kathy of Gravesend, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 12/08/2014
Overall: 8 / 10
Overall Comments
It would have been very good if they delivered it sooner as I had to go 4 days without a car.
Improvements
Arrive on the date when I asked for it to be delivered!
Nissan Note (2013-17)
Kevin Butt
11/08/2014
11/08/2014
8 / 10
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Kevin Butt of Isle Of Wight, who had a new Nissan Note Hatchback (2013 - 2017) on 11/08/2014
Overall: 8 / 10
Delivery Person Comments
He told me everything I needed to know,very friendly..Just really down to earth guy..nice
Delivery Punctuality Comments
The guy was about 40 minutes late,but there was a hold up on m27,so thats fine.He did phone telling me he would be approx 10 mins,so that was good
Overall Punctuality Comments
The guy was about 40 minutes late,but there was a hold up on m27,so thats fine.He did phone telling me he would be approx 10 mins,so that was good
Cleanliness Comments
Car was in excellent condition
Damage Comments
No nice clean undamaged car Thank you
Dealer Service Comments
Excellent stuff
Overall Comments
The overall delivery was good enough
Delivery Communication Comments
I cant compliment you enough Thank you
Improvements
Unfortunately for the driver there was a hold up,but If I had to be picky then delivery time was just a little late..But really nothing to bother about under the circumstances.
Hyundai IX35 Estate (2010-15)
John
08/08/2014
08/08/2014
8 / 10
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John of GLASGOW, who had a new Hyundai IX35 Estate (2010 - 2015) on 08/08/2014
Overall: 8 / 10
Dealer Service Comments
The driver called me on the day before and when he arrived
Overall Comments
There was no paperwork to sign ,just a blank tablet ! .Could be signing anything , also I gave my email address but have yet to receive a copy of the delivery note .
Missing Comments
But I forgot to ask if it comes with a spare wheel , no sign of one I assume it's just some kit which is where the spare might have been?
Improvements
Can't think of any
Nissan Qashqai (2014-17)
Chris
08/08/2014
08/08/2014
8 / 10
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Chris of Teddington, who had a new Nissan Qashqai Hatchback (2014 - 2017) on 08/08/2014
Overall: 8 / 10
Delivery Person Comments
Nice professional chap who explained a few features of the guy and gave me time to check it over.
Delivery Punctuality Comments
Excellent, the delivery driver phoned me when he was an hour away to confirm the time he'd be coming
Overall Punctuality Comments
Excellent, the delivery driver phoned me when he was an hour away to confirm the time he'd be coming
Cleanliness Comments
After having driven 100+ miles there are a few bug splatters on the bumpers. If I were collecting a new car from a dealer privately I'd expect it to be pristine but given the price and convenience of delivery I'll accept that.
Damage Comments
Not that I've noticed.
Dealer Service Comments
Didn't really have any dealings with them at all
Overall Comments
Very convenient
Delivery Communication Comments
You kept me informed on the estimated date and the process was very clear. The 1 month quicker than expected lead time was a surprise but a pleasant one.
Missing Comments
Nothing noticed yet!
Volvo XC60 Estate (2013-17)
Carl
08/08/2014
08/08/2014
8 / 10
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Carl of Warrington, who had a new Volvo XC60 Diesel Estate (2013 - 2017) on 08/08/2014
Overall: 8 / 10
Cleanliness Comments
Unfortunately with the car being driven from Exeter it wasnt showroom condition and have had the car re-valeted since.
Missing Comments
Tax Disc
Ford B-Max (2012-17)
Jo
07/08/2014
07/08/2014
6 / 10
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Jo of Corby, who had a new Ford B-Max Hatchback (2012 - 2017) on 07/08/2014
Overall: 6 / 10
Delivery Person Comments
the person was very nice but really he had to be as I took him to the train station so he could get home.
Delivery Punctuality Comments
we were told before 1pm and after a lot of phone calls from ling then the Wolverhampton garage the car arrived at 6.30pm
Overall Punctuality Comments
we were told before 1pm and after a lot of phone calls from ling then the Wolverhampton garage the car arrived at 6.30pm
Dealer Service Comments
it was good phone contact to keep me up to date with the problems, but too be fair if they delivered on time I wouldn't of needed to talk to them at all
Overall Comments
it was ok at the end but after a stressfull day of waiting,wasted a whole day.
Improvements
Ling could have done nothing better on delivery as the problem was the garage. I know the garage did try to compensate with a tank of petrol but I was quite annoyed as had to waste a whole day of my holiday waiting , chasing the car and a day in my life is worth more than £50
Ford Transit Custom Crew Bus
05/08/2014
05/08/2014
8 / 10
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of , who had a new Ford Transit Custom 270 L1 Diesel Fwd (2012 - 2017) on 05/08/2014
Overall: 8 / 10
Delivery Person Comments
Top man
Cleanliness Comments
Pidgeon shite on the back of the vehicle but that may be from the one I sent the documents back with, so my problem
Overall Comments
earlier than expected on the day, great
Missing Comments
diesel :-)
Ford Focus (2011-14)
Ally
05/08/2014
05/08/2014
10 / 10
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Ally of Whitley Bay, who had a new Ford Focus Diesel Hatchback (2011 - 2014) on 05/08/2014
Overall: 10 / 10
Delivery Person Comments
Although not me, my partner Carol said he was very friendly and informative.
Overall Comments
Short notice change of plans on my behalf after normal business hours the day before delivery and it was rescheduled without any issue.
Improvements
Nothing :-)
Nissan Juke Pre-current (2014-20)
Ross
04/08/2014
04/08/2014
10 / 10
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Ross of Dundee, who had a new Nissan Juke Hatchback (2014 - 2020) on 04/08/2014
Overall: 10 / 10
Nissan Juke
Sharon
04/08/2014
04/08/2014
8 / 10
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Sharon of Warrington, who had a new Nissan Juke Diesel Hatchback (2014 on) on 04/08/2014
Overall: 8 / 10
Delivery Person Comments
As is the norm they just wanted a signature and wanted to go ASAP.
Delivery Punctuality Comments
No probs
Overall Punctuality Comments
No probs
Cleanliness Comments
a lot of white powdery marks inside; on the inside of the doors and on the upholstery - was told by delivery guy this was down to the upholsterer. I have cleaned them up using a microfibre cloth and a valeting product.
Damage Comments
no probs
Overall Comments
Delivery man called first and was on-time
Missing Comments
No tax disc and was advised it was in the post - that was on Monday and it is not in today's post (Thursday)
Improvements
Provided a tax disc. Had the car properly valeted.
Ford Fiesta (2012-17)
Alex
25/07/2014
25/07/2014
6 / 10
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Alex of Redhill, who had a new Ford Fiesta Diesel Hatchback (2012 - 2017) on 25/07/2014
Overall: 6 / 10
Dealer Service Comments
ALD firstly did not realise the car was ordered to coincide with the return of my previous vehicle. They sent out 3 sets of paperwork to sign as the details kept on changing. They cancelled the delivery with less than 24 hours notice with no apology or explanation. After several heated calls to them they offered no real solution and only said that the car was now due 'at some point in the next few weeks'. I was kindly provided a car by Lings for a week but still ended up without a car for over a week. Lots of stress and worry. Couldn't recommend them less.
Overall Comments
Was let down by ALD automotive who cancelled delivery the first time with less than 24 hours notice. HOWEVER, not the fault of Lings Cars and was very happy that Ling offered some money for a temporary hire car. Actual car delivery was fine.
Delivery Communication Comments
Was dealing primarily with ALD Automotive. See previous comment. Lings didn't have much involvement after the order went in.
Improvements
Not use ALD automotive!
Fiat 500 (2008-15)
Mark
01/08/2014
01/08/2014
10 / 10
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Mark of Deal, who had a new Fiat 500 Hatchback (2008 - 2015) on 01/08/2014
Overall: 10 / 10
Delivery Person Comments
Friendly, chatty and knowledgable.
Delivery Punctuality Comments
Contacted by the delivery driver the night before delivery, he proposed a time for delivery - around 0800hrs the next morning, the car arrived at 0805hrs - excellent.
Overall Punctuality Comments
Contacted by the delivery driver the night before delivery, he proposed a time for delivery - around 0800hrs the next morning, the car arrived at 0805hrs - excellent.
Cleanliness Comments
Very clean and presentable, apart from a few hundred squashed flies on the front grille!!! Mmm, new car smell.......
Dealer Service Comments
Not much contact other than through Ling.
Delivery Communication Comments
I could not fault the whole process, all very professional and courteous.
Missing Comments
Reference completed delivery form - I signed the delivery receipt, but there were no other forms?
Improvements
Nothing at all, thought the whole process was excellent.
Honda Civic (2012-14)
Adam
01/08/2014
01/08/2014
8 / 10
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Adam of Stevenage, who had a new Honda Civic Hatchback (2012 - 2014) on 01/08/2014
Overall: 8 / 10
Improvements
Nothing!
Toyota Prius (2009-17)
25/07/2014
25/07/2014
8 / 10
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of , who had a new Toyota Prius Hatchback (2009 - 2017) on 25/07/2014
Overall: 8 / 10
Mercedes E Class (2013-17)
Sara
31/07/2014
31/07/2014
8 / 10
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Sara of Totton, who had a new Mercedes E Class Diesel Cabriolet (2013 - 2017) on 31/07/2014
Overall: 8 / 10
Cleanliness Comments
The delivery guy did get it cleaned on the outside, but the inside could have done with a clean.
Overall Comments
called me an hour before which was good and got the car washed near my home as it have travelled 266 miles. Although i felt that hand over was a bit rushed and they just wanted the documents signed without checking the car.
Missing Comments
not as far as i know?
Improvements
the car valeted inside.
Ford Focus (2011-14)
Tom
28/07/2014
28/07/2014
8 / 10
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Tom of Market Harborough, who had a new Ford Focus Diesel Hatchback (2011 - 2014) on 28/07/2014
Overall: 8 / 10
Delivery Punctuality Comments
Delivery driver rang me 30 mins in advance too.
Overall Punctuality Comments
Delivery driver rang me 30 mins in advance too.
Cleanliness Comments
Showroom condition :)
Overall Comments
Simple, straight forward, showed me some of the cars functions. Good handover.
Improvements
Nothing. No faults.
Citroen Grand C4 Picasso (2013-16)
Jim
30/07/2014
30/07/2014
10 / 10
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Jim of Liverpool, who had a new Citroen Grand C4 Picasso Diesel Estate (2013 - 2016) on 30/07/2014
Overall: 10 / 10
Improvements
nothing....went exactly as planned
Volvo XC60 Estate (2013-17)
Zakir
23/07/2014
23/07/2014
8 / 10
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Zakir of Newcastle Upon Tyne, who had a new Volvo XC60 Diesel Estate (2013 - 2017) on 23/07/2014
Overall: 8 / 10
Missing Comments
missing cover for the towing hook on front.
Citroen Grand C4 Picasso (2013-16)
Don
30/07/2014
30/07/2014
10 / 10
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Don of CHESHIRE, who had a new Citroen Grand C4 Picasso Diesel Estate (2013 - 2016) on 30/07/2014
Overall: 10 / 10
Delivery Person Comments
DELIVERS A LOT OF DIFFERENT MAKES AND COULD NOT KNOW EVERYTHING ABOUT EACH MODEL.
MADE ENQUIRIES ABOUT LACK OF JACK AND WHEELBRACE.
Delivery Punctuality Comments
AM DELIVERY PROMISED... 11.30 ARRIVED... (GOOD JOB THE CARWASH WAS BROKE).
Overall Punctuality Comments
AM DELIVERY PROMISED... 11.30 ARRIVED... (GOOD JOB THE CARWASH WAS BROKE).
Cleanliness Comments
APART FROM THE FLIES. THE DRIVERS SEAT HAD PLASTIC COVER. THE DRIVERS FOOTWELL HAD BROWN PAPER. THERE WERE NO COMPLEMENTORY MATS. GOOD JOB IT WAS NOT RAINING.
Damage Comments
I FOUND IT IN THE EVENING. THE FRESH AIR GRILL ON THE DRIVERS SIDE WAS BROKEN.
IS IT TOO LATE TO SEND A PICTURE?
Dealer Service Comments
DID NOT HAVE MUCH CONTACT APART FROM DELIVERY.
Overall Comments
ARRIVE SPOT ON TIME. APPOLOGISED FOR NOR HAVING IT WASHED AS THE LOCAL CARWASH WAS NOT WORKING. JUST A FEW FLYS STUCK ON.
Delivery Communication Comments
A BIT DIFFICULT TO FOLLOW AR FIRST, BUT FOUND MY WAY EVENTUALLY BY TAKING CHINEESE AT LANGUAGE AT THE LOCAL TAKE AWAY... EXELENT SERVICE... AND YOURS!
Missing Comments
I'M NOT SURE IF THIS BASIC MODEL WITH NO SPARE WHEEL SOULD HAVE A JACK AND WHEEL BRACE.
Improvements
NOT YOUR FAULT BUT I WAITED TWO MONTHS. PERHAPS I SHOULD HAVE ORDERED A DIFFERENT COLOUR.
Nissan Qashqai (2014-17)
Rachel
30/07/2014
30/07/2014
10 / 10
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Rachel of Castleford, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 30/07/2014
Overall: 10 / 10
Delivery Person Comments
The guy that delivered it was really good went thru everything explaing delivery process, gave us time to check the vehicle over to make sure we were happy and then spent the best part of half an hour showing Rachel how everthing on the vehicle works... Its damn good but it has sooo many gismos!!! he didn't go till we were happy.
Delivery Punctuality Comments
We were never sure what time it would be delivered during the day but the driver did call us 30 mins before to let us know when he would arrive
Overall Punctuality Comments
We were never sure what time it would be delivered during the day but the driver did call us 30 mins before to let us know when he would arrive
Improvements
Whilst the time of delivery had no concern to me as I had it delivered to work, it may be of use to others to know if it is an am or pm delivery, there shouldn't be a dealer out there that can't at least do that, With my job I have to give estimated times every day sometimes 4 weeks in advance, if I can do it, so can they. (There will always be the odd one you get wrong, as long as the customer knows as soon as you know there's a problem/change). However the call from the driver really was very helpful.
Toyota Avensis Saloon (2011-15)
29/07/2014
29/07/2014
10 / 10
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of , who had a new Toyota Avensis Diesel Saloon (2011 - 2015) on 29/07/2014
Overall: 10 / 10
Delivery Person Comments
very nice guy
Delivery Punctuality Comments
Came at about 11am
Overall Punctuality Comments
Came at about 11am
Nissan Juke
Merv
28/07/2014
28/07/2014
8 / 10
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Merv of Cannock, who had a new Nissan Juke Diesel Hatchback (2014 on) on 28/07/2014
Overall: 8 / 10
Delivery Person Comments
Prepared to wait whilst I inspected the car then went through the controls.
Cleanliness Comments
The car had the road dirt from being driven from Manchester.
Overall Comments
Contacted me the evening before and was within 30 mins of the delivery time he'd quoted
Improvements
I was happy with the delivery and there was a quarter of a tank of fuel.
Citroen C3 (2013-16)
Jerry
28/07/2014
28/07/2014
6 / 10
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Jerry of Angmering, who had a new Citroen C3 Hatchback (2013 - 2016) on 28/07/2014
Overall: 6 / 10
Delivery Punctuality Comments
There was no given time so hard to be punctual :)
Overall Punctuality Comments
There was no given time so hard to be punctual :)
Cleanliness Comments
OUtside Dirty, but all good - no damage
Delivery Communication Comments
Great from Team Ling, poor from the delivery peeps - no comms at all, not even a 30 minute warning.
Missing Comments
Just Tax, but that's in the post
Improvements
Idea of a delivery window, clean car, tax.
Toyota Avensis Estate (2011-15)
Chris
28/07/2014
28/07/2014
6 / 10
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Chris of Ringwood, who had a new Toyota Avensis Diesel Tourer (2011 - 2015) on 28/07/2014
Overall: 6 / 10
Delivery Person Comments
They made contact the day before to tell me when they were coming. Arrived early in the morning, were very helpful. Asked for a lift into town to catch onward transport which I did not mind but if customers were of a weaker disposition they may feel intimidated into doing so. i.e. Single Women, elderly customers etc. (I am the height of a tree and the width of a house so not felt intimidated since I was about 12 :-) )
Delivery Punctuality Comments
Called the day before and was really early.
Overall Punctuality Comments
Called the day before and was really early.
Cleanliness Comments
Having been driven from Manchester the exterior was as dirty as you would expect.
Dealer Service Comments
??? They send me a white car, I have had no dealings with them at all
Delivery Communication Comments
Confirmation of delivery was Friday before Monday delivery and timings on the Sunday.
Missing Comments
I thought the cigarette lighter has missing but I found it in a the bag with the manuals :-)
Improvements
Confirmed the delivery earlier, other than that absolutely nothing.
Kia Picanto (2011-15)
Matt
24/07/2014
24/07/2014
8 / 10
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Matt of Chester, who had a new Kia Picanto Hatchback (2011 - 2015) on 24/07/2014
Overall: 8 / 10
Ford Fiesta (2012-17)
Tony
24/07/2014
24/07/2014
6 / 10
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Tony of Birmingham, who had a new Ford Fiesta Hatchback (2012 - 2017) on 24/07/2014
Overall: 6 / 10
Delivery Person Comments
complaining the delivery made him late and a little impatient to leave but otherwise okay
Cleanliness Comments
Outside of the car was dirty and sticker marks on windows and roof
Delivery Communication Comments
Good communication from you no communication (pre delivery call) from supplier
Improvements
supplier pre delivery call and cleaner car but otherwise all good
Citroen Grand C4 Picasso (2013-16)
25/07/2014
25/07/2014
8 / 10
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of , who had a new Citroen Grand C4 Picasso Diesel Estate (2013 - 2016) on 25/07/2014
Overall: 8 / 10
Delivery Person Comments
Both were very nice.
Delivery Punctuality Comments
Late morning was very late morning and despite giving you detailed directions, these were not brought by dealer and they got very lost....
Overall Punctuality Comments
Late morning was very late morning and despite giving you detailed directions, these were not brought by dealer and they got very lost....
Cleanliness Comments
Car was immaculate.
Damage Comments
None that we could see.
Dealer Service Comments
Felt that the handover was a bit rushed. The "dealer" didn't know anything about the car, the delivery driver gave a quick explanation of basic controls and handbook keys etc. Finance docs seemed to require several different attempts to get right. However, car immaculate and manner of both individuals very pleasant.
Overall Comments
Car was delivered in good condition, almost on time, by pleasant dealer staff. Got very lost, were in a bit of a rush to leave and apparently made several mistakes with the finance docs prior to delivery.
Delivery Communication Comments
It came when you said it would!
Missing Comments
None that we noticed.
Improvements
Make sure they have directions!! Dealer thought she was on holiday because she had travelled "so far" from Glasgow (50 miles...). 10-15 minutes of me standing on our road trying to work out where they were and direct them in....!! Call them "two feathers" from now on.
Seat Leon (2013-16)
Dan
25/07/2014
25/07/2014
10 / 10
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Dan of Birmingham, who had a new Seat Leon Sport Coupe (2013 - 2016) on 25/07/2014
Overall: 10 / 10
Seat Ibiza (2012-17)
Hanny
23/07/2014
23/07/2014
10 / 10
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Hanny of Sudbury, who had a new Seat Ibiza Diesel Hatchback (2012 - 2017) on 23/07/2014
Overall: 10 / 10
Delivery Person Comments
The guy who delivered the car was very nice, extremely helpful and smelt a little like roses.
Delivery Punctuality Comments
As mentioned the car was delivered much earlier than expected. Which is always a great thing.
Overall Punctuality Comments
As mentioned the car was delivered much earlier than expected. Which is always a great thing.
Cleanliness Comments
The car was cleaned very well. There were only small wash marks on the exterior. Inside was exceptionally clean also.
Damage Comments
No, there was not any damage.
Dealer Service Comments
I couldn't score them higher.
Overall Comments
The car came very early on the delivery date and was handed over with efficiency. Very happy with the delivery part of the Seat Ibiza.
Missing Comments
The only thing that was missing was the sweets in the glove box and cool Ling stuff!
Improvements
Nothing. They delivered the car to the highest standard. We were pleased the car was delivered in such a manner. There won't be any butt kicking needed Ling!
Citroen Grand C4 Picasso (2013-16)
Mark
24/07/2014
24/07/2014
8 / 10
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Mark of , who had a new Citroen Grand C4 Picasso Diesel Estate (2013 - 2016) on 24/07/2014
Overall: 8 / 10
Overall Comments
See comment at end but no paperwork to confirm spec delivered was one ordered.
Missing Comments
audio manual.
Although I've ticked yes to completed delivery form this was a digital signature on a machine which I didn't get a copy of
Improvements
Confirm that the spec delivered was the one ordered. There was no paperwork to say that the car was a C4 Picasso etc etc and the delivery driver didn't want to get involved with any of that, "I just deliver it mate".
The Bill of Loading only stated the chassis number, not the spec.
Nissan Juke
Mari
21/07/2014
21/07/2014
10 / 10
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Mari of Leeds, who had a new Nissan Juke Diesel Hatchback (2014 on) on 21/07/2014
Overall: 10 / 10
Delivery Person Comments
delivery man was young attractive very smart and knew all the aspects of the car. He gave me a clear rundown of the main instuments in the car
Delivery Punctuality Comments
Arrived within the stated times
Overall Punctuality Comments
Arrived within the stated times
Cleanliness Comments
sparkling new!
Overall Comments
Rang me half an hour before delivery and arrived within the stated times
Improvements
Nothing it was all very efficient
Nissan Qashqai (2014-17)
David
23/07/2014
23/07/2014
8 / 10
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David of Edinburgh, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 23/07/2014
Overall: 8 / 10
Delivery Person Comments
Driver was polite, helpful and friendly.
Delivery Punctuality Comments
Called to advise time of delivery, and arrived on time.
Overall Punctuality Comments
Called to advise time of delivery, and arrived on time.
Cleanliness Comments
Inside was fine, as expected. Outside was fine too, but a few mud splashes here and there.
Dealer Service Comments
Don't really know, only dealt with Lings cars. Dealer seemed a bit slow in providing updates.
Overall Comments
Driver was polite, helpful and friendly. Called to tell me when e would arrive, and arrived when he said he would. Car arrived by 9am!
Improvements
Nothing, delivery was great!
Honda CR-V Estate (2012-15)
Nigel
23/07/2014
23/07/2014
8 / 10
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Nigel of Tadley, who had a new Honda CR-V Diesel Estate (2012 - 2015) on 23/07/2014
Overall: 8 / 10
Overall Comments
A estimated time would have been useful for example am or pm due to having to take a full day off work.
Improvements
Just an estimated time or pre delivery phone call perhaps 30minutes pre arrival as promised but didn't happen.
Ford Mondeo Estate (2010-14)
Steven
10/07/2014
10/07/2014
8 / 10
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Steven of ST. ALBANS, who had a new Ford Mondeo Diesel Estate (2010 - 2014) on 10/07/2014
Overall: 8 / 10
Delivery Punctuality Comments
I didn't know what time he was going to arrive, so difficult to judge whether he was punctual or not.
Overall Punctuality Comments
I didn't know what time he was going to arrive, so difficult to judge whether he was punctual or not.
Missing Comments
Nothing missing.
Nissan Qashqai (2014-17)
Stephen
17/07/2014
17/07/2014
8 / 10
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Stephen of Coatbridge, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 17/07/2014
Overall: 8 / 10
Delivery Person Comments
It was my wife who took possession of the car and she commented that the delivery guy had yellow teeth and didn't look very professional
Improvements
used teeth whitener!!
Kia Ceed (2012-15)
Mark
21/07/2014
21/07/2014
8 / 10
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Mark of Harlow, who had a new Kia Ceed Diesel Hatchback (2012 - 2015) on 21/07/2014
Overall: 8 / 10
Delivery Punctuality Comments
As already said it was a little later than expected but I was kept aware.
Overall Punctuality Comments
As already said it was a little later than expected but I was kept aware.
Cleanliness Comments
Dead bugs on front nose of car but it had been driven down a motorway in the summer!
Overall Comments
Car arrived a little later than expected but the driver kept me informed during his journey to me that he would be later than expected.
Delivery Communication Comments
Superb service as always and I'm sure I will be returning to use LingsCars again in the future.
Mercedes A Class (2013-15)
Si
18/07/2014
18/07/2014
8 / 10
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Si of Liverpool, who had a new Mercedes A Class Diesel Hatchback (2013 - 2015) on 18/07/2014
Overall: 8 / 10
Delivery Punctuality Comments
Car was supposed to arrive between 1-2pm, but arrived early (12.30pm) and I was only just home.
Overall Punctuality Comments
Car was supposed to arrive between 1-2pm, but arrived early (12.30pm) and I was only just home.
Volkswagen Touareg Estate (2010-14)
Emmanuel
21/07/2014
21/07/2014
10 / 10
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Emmanuel of London, who had a new VW Touareg Diesel Estate (2010 - 2014) on 21/07/2014
Overall: 10 / 10
Delivery Person Comments
Professional.
Delivery Punctuality Comments
Yes....first thing at 9am. I got a call an hour before.
Overall Punctuality Comments
Yes....first thing at 9am. I got a call an hour before.
Overall Comments
Very professional.
Improvements
Full tank of fuel....ha ha ha.
Volkswagen Touareg Estate (2010-14)
Matt
08/07/2014
08/07/2014
10 / 10
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Matt of Winsford, who had a new VW Touareg Diesel Estate (2010 - 2014) on 08/07/2014
Overall: 10 / 10
Delivery Person Comments
All was very good, chap was very pleasant and helpful. Although I was a little suprised when I asked the delivery person how they were getting back that they did not have a means of getting to the train station in Stoke to get home. Buses do not really go from the car delivery location and the delivery person asked me to give them a lift which I felt obliged to do. This was / is not a problem however perhaps in the future they should request this in advance. Again this was absolutely no problem I was just a little suprised.
Improvements
Overall very good. If the delivery person wants a lift to the closest train station or similar then this really should be requested in advance. Also I think the delivery person should agree delivery mileage with client. These are very minor however as everything else requested was accomodated with no problem.
Skoda Yeti Estate (2013-16)
Abbie
18/07/2014
18/07/2014
8 / 10
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Abbie of London, who had a new Skoda Yeti Diesel Estate (2013 - 2016) on 18/07/2014
Overall: 8 / 10
Delivery Person Comments
Delivery guy was absolutely brilliant. Nothing was too much and he offered to link my phone up to car whilst I inspected vehicle. He was friendly, polite and helpful. Couldn't ask for better.
Delivery Punctuality Comments
See comments above. A phone call or text 30 mins prior to delivery would be useful.
Overall Punctuality Comments
See comments above. A phone call or text 30 mins prior to delivery would be useful.
Overall Comments
Car was estimated delivery at "lunchtime". An approximate time would have been better - lunchtime can mean many things to different people.
Delivery Communication Comments
Kings score 10/10. Dealer - would have been good to have been contacted by dealer in am to say " I am leaving Taunton and will be arriving with you at approximately ...." That would have made it perfect.
Improvements
Comments re: dealer communication.
Jaguar XF Saloon (2011-15)
Neil
17/07/2014
17/07/2014
8 / 10
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Neil of Newcastle Upon Tyne, who had a new Jaguar XF Diesel Saloon (2011 - 2015) on 17/07/2014
Overall: 8 / 10
Improvements
Give a more than 3 days notice on delivery.
Nissan Navara
Simon
18/07/2014
18/07/2014
8 / 10
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Simon of Carmarthen, who had a new Nissan Navara Diesel (2010 - 2015) on 18/07/2014
Overall: 8 / 10
Cleanliness Comments
vehicle had travelled 180 miles on the day so front was fly-spotted
Dealer Service Comments
Although the dealer was a ware of the arrival date (4th July), they failed to arrange the snug top for the same date, so there was a 10 working day delay on the date I was expecting the vehicle. Also it took the dealer 5 days to fit the snug top and deliver. I know it takes a couple of hours to fit the snug top.
Delivery Communication Comments
Did not get ETA until 8.30 on day. Did not realise vehicle would be driven 180 miles.
Missing Comments
car mats
Improvements
No delays due to snug top. No delivery mileage. Floor mats. A couple of days notice on the ETA. Flies removed from front.
Nissan Navara
Simon
18/07/2014
18/07/2014
8 / 10
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Simon of Carmarthen, who had a new Nissan Navara Diesel (2010 - 2015) on 18/07/2014
Overall: 8 / 10
Cleanliness Comments
vehicle had travelled 180 miles on the day so front was fly-spotted
Dealer Service Comments
Although the dealer was a ware of the arrival date (4th July), they failed to arrange the snug top for the same date, so there was a 10 working day delay on the date I was expecting the vehicle. Also it took the dealer 5 days to fit the snug top and deliver. I know it takes a couple of hours to fit the snug top.
Delivery Communication Comments
Did not get ETA until 8.30 on day. Did not realise vehicle would be driven 180 miles.
Missing Comments
car mats
Improvements
No delays due to snug top. No delivery mileage. Floor mats. A couple of days notice on the ETA. Flies removed from front.
Nissan Note (2013-17)
Bill
18/07/2014
18/07/2014
8 / 10
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Bill of Wantage., who had a new Nissan Note Hatchback (2013 - 2017) on 18/07/2014
Overall: 8 / 10
Delivery Person Comments
The driver was very smart and very professional gave me a complete handover and explained the controls very clearly
Delivery Punctuality Comments
At 0925 in the morning I was very impressed
Overall Punctuality Comments
At 0925 in the morning I was very impressed
Cleanliness Comments
Spotless is the only comment I can make
Damage Comments
No I would have told you problems
Dealer Service Comments
As said very professional
Overall Comments
The car was in excellent condition had just been washed and I was really impressed
Delivery Communication Comments
Very professional they were not Lings but Bristol Street did you proud
Missing Comments
I would have said
Improvements
None
Nissan Note (2013-17)
Bill
18/07/2014
18/07/2014
10 / 10
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Bill of Wantage., who had a new Nissan Note Hatchback (2013 - 2017) on 18/07/2014
Overall: 10 / 10
Delivery Person Comments
Very professional
Delivery Punctuality Comments
The car arrived bright and early
Overall Punctuality Comments
The car arrived bright and early
Cleanliness Comments
All polished and washed
Dealer Service Comments
I was impressed
Overall Comments
It was excellent
Delivery Communication Comments
They were very good explained the controls and systems very clearly
Improvements
No service was superb a sign of quality
Hyundai IX35 Estate (2010-15)
Scott
16/07/2014
16/07/2014
6 / 10
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Scott of London, who had a new Hyundai IX35 Diesel Estate (2010 - 2015) on 16/07/2014
Overall: 6 / 10
Delivery Person Comments
Guy who delivered was friendly. Didn't really tell me much about the car but that was fine.
Delivery Punctuality Comments
Slightly earlier than stated time but that was good.
Overall Punctuality Comments
Slightly earlier than stated time but that was good.
Cleanliness Comments
Clean inside and out
Damage Comments
No damage found
Overall Comments
Car arrived promptly - slightly earllier than stated - which was good.
Delivery Communication Comments
Communication with you was fine. Very limited communication with dealer - 1 phone call on morning of delivery.
Missing Comments
Delivery guy stated that the spare set of keys would be sent to me. Only noticed afterwards that the service book wasn't with the car handbook. Apparently this will be sent on to me in the post too.
Improvements
Had the second set of keys and service book with the car!
Mercedes C Class Coupe (2011-15)
Mick
11/07/2014
11/07/2014
8 / 10
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Mick of Weymouth, who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 11/07/2014
Overall: 8 / 10
Damage Comments
spotless - apart from a few bugs on the windshield
Overall Comments
a couple of days earlier would have been better still.
Improvements
a tad quicker - that's all
Volvo XC60 Estate (2013-17)
Traci
14/07/2014
14/07/2014
? / 10
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Nissan Navara
Jas
15/07/2014
15/07/2014
8 / 10
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Jas of Falkirk, who had a new Nissan Navara Diesel (2010 - 2015) on 15/07/2014
Overall: 8 / 10
Delivery Person Comments
Awesome guy. Extremely helpful.
Delivery Punctuality Comments
Within a minute of his ETA.
Overall Punctuality Comments
Within a minute of his ETA.
Cleanliness Comments
Inside immaculate. Outside a few splashes but to expected after driving to me.
Damage Comments
A few scuff marks where the tanneau cover was fitted.
Overall Comments
Bit of a mixup but the delivery compzny driver was extremely helpful
Delivery Communication Comments
Awesome very helpful and cheerful. Much better than the usual zombies you get in some similar situations.
Improvements
Right address next time to avoid panic like this time.
Ford Fiesta (2012-17)
Margaret
04/07/2014
04/07/2014
6 / 10
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Margaret of By Blairgowrie, who had a new Ford Fiesta Hatchback (2012 - 2017) on 04/07/2014
Overall: 6 / 10
Delivery Communication Comments
Communication good with Ling. No communication from dealer.
Improvements
Improved delivery communication and somewhere close to being within timeframe given
Mercedes E Class Saloon (2013-16)
10/07/2014
10/07/2014
8 / 10
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of , who had a new Mercedes E Class Diesel Saloon (2013 - 2016) on 10/07/2014
Overall: 8 / 10
Kia Sportage Estate (2010-16)
Rod
10/07/2014
10/07/2014
6 / 10
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Rod of Bromley, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 10/07/2014
Overall: 6 / 10
Delivery Person Comments
Scouser, say no more.
Nissan Qashqai (2014-17)
Ian
11/07/2014
11/07/2014
10 / 10
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Ian of Waterlooville, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 11/07/2014
Overall: 10 / 10
Volvo XC60 Estate (2013-17)
Donald
14/07/2014
14/07/2014
10 / 10
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Donald of Glasgow, who had a new Volvo XC60 Diesel Estate (2013 - 2017) on 14/07/2014
Overall: 10 / 10
Delivery Person Comments
Delivery driver was a retired gent who was smartly attired in shirt (and tie I think) and dress trousers. He explained operation of main functions that were available in vehicle and operation of key fob. A was a very pleasant individual who clearly interacted with people well. So impressed I offered him a cup of tea/coffee. All in all very impressed with delivery driver.
Delivery Punctuality Comments
Arrived within 10 minutes of ETA.
Overall Punctuality Comments
Arrived within 10 minutes of ETA.
Cleanliness Comments
Very clean and tidy with no sign of any hairs or fluff etc.
Dealer Service Comments
Received direct contact from sales director on two separate occasions when he was clearly trying to make arrangements as smooth and convenient as possible.
Overall Comments
Delivery driver made contact on morning of delivery and provided an accurate indication of when he would arrive with car that was much appreciated
Delivery Communication Comments
Was kept apprised of all aspects of detail on my vehicle from start to finish. Have to say I was a wee bit concerned at start re Lingo (as most people are with new processes) but ended up a true convert!
Improvements
Can't think of anything at all.
Citroen DS3 (2010-15)
Lou
11/07/2014
11/07/2014
6 / 10
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Lou of Stevenage, who had a new Citroen DS3 Diesel Hatchback (2010 - 2015) on 11/07/2014
Overall: 6 / 10
Delivery Person Comments
Despite the cock up, John was a very good delivery driver.
Delivery Punctuality Comments
Can't give it a higher score due to it being delivered to the wrong address.
Overall Punctuality Comments
Can't give it a higher score due to it being delivered to the wrong address.
Cleanliness Comments
It had been very good when it left Sheerness but had picked up a lot of dust en route. Some sticky bits inside - on the mirror and some white residue on the trim outside, but otherwise OK.
Dealer Service Comments
Can't give a higher score - they had the wrong address and phone numbers on the delivery note.
Overall Comments
Delivered initially to home address instead of work address as confirmed.
Delivery Communication Comments
Good until the point it went wrong.
Missing Comments
Road fund disc.
Improvements
Delivered initially to the correct address.
Volkswagen Touran Estate (2010-15)
11/07/2014
11/07/2014
10 / 10
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of , who had a new VW Touran Diesel Estate (2010 - 2015) on 11/07/2014
Overall: 10 / 10
Audi A1 Sportback (2012-15)
Jack
11/07/2014
11/07/2014
8 / 10
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Jack of Portsmouth, who had a new Audi A1 Sportback (2012 - 2015) on 11/07/2014
Overall: 8 / 10
Nissan Juke
Tom
04/07/2014
04/07/2014
4 / 10
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Tom of London, who had a new Nissan Juke Diesel Hatchback (2014 on) on 04/07/2014
Overall: 4 / 10
Delivery Person Comments
The actual guy delivering the car was pleasant and noted on the paperwork that a visual inspection was impossible due to torrential rain.
Delivery Punctuality Comments
Received a note from Ling saying it was to be delivered before 1pm. It was eventually delivered at 6pm after a couple of chase emails.
Overall Punctuality Comments
Received a note from Ling saying it was to be delivered before 1pm. It was eventually delivered at 6pm after a couple of chase emails.
Cleanliness Comments
See comments above. I have subsequently had to take the car to West Way Nissan Manchester to get it fully valeted and the paintwork sorted out. Not what you expect when taking a delivery of a brand new vehicle!
Damage Comments
Visible marks and scratches on the paintwork around the back of the car, cratches along the plastic surround on drivers side door, black stains on seat cloth (back seats), plastic wrapper still visible underneath centre console.
Dealer Service Comments
For reasons given above.
Overall Comments
Car was visibly marked on delivery, back seats were stained, ceiling of vehicle had white finger marks on. Vehicle had clearly been in a show room and wasn't pristine.
Delivery Communication Comments
Ling communication excellent, dealer very poor. Luckily I escalated to a very helpful guy at West Way Nissan Manchester who took ownership of the situation and is sorting the issues out as I write this.
Improvements
Pretty much everything!!
Mercedes E Class (2013-17)
Andrew
10/07/2014
10/07/2014
8 / 10
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Andrew of Reading, who had a new Mercedes E Class Diesel Cabriolet (2013 - 2017) on 10/07/2014
Overall: 8 / 10
Delivery Person Comments
Very nice guy, explained everything
Delivery Punctuality Comments
Yes he rang and let me know, very good
Overall Punctuality Comments
Yes he rang and let me know, very good
Cleanliness Comments
Could have been cleaner, as drivin a few hunderd miles, should have been carwashed
Improvements
Put is on a lorry, or get it washed inside and out, just prior to delivery
Nissan Qashqai (2014-17)
T
09/07/2014
09/07/2014
10 / 10
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T of Charvil, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 09/07/2014
Overall: 10 / 10
Nissan Qashqai (2014-17)
09/07/2014
09/07/2014
8 / 10
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of , who had a new Nissan Qashqai Hatchback (2014 - 2017) on 09/07/2014
Overall: 8 / 10
Missing Comments
x1 dustcap...which is obviously not a problem ;)
Improvements
nothing
Renault Clio (2013-16)
John
07/07/2014
07/07/2014
8 / 10
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John of Coatbridgr, who had a new Renault Clio Diesel Hatchback (2013 - 2016) on 07/07/2014
Overall: 8 / 10
Delivery Person Comments
Nice and pleasant.
Delivery Punctuality Comments
Spot on
Overall Punctuality Comments
Spot on
Cleanliness Comments
Not valeted due to early delivery 6 am
Overall Comments
Good delivery time 6 am, downside car not washed due to early time, some crumbs on passenger seat.
Delivery Communication Comments
Driver contacted to arrange delivery time.
Improvements
Car washed and valeted
Volkswagen Touareg Estate (2010-14)
Lee
04/07/2014
04/07/2014
8 / 10
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Lee of Halifax, who had a new VW Touareg Diesel Estate (2010 - 2014) on 04/07/2014
Overall: 8 / 10
Dealer Service Comments
The hassle over the agreement wasn't helped by the fact that the dealer required the occasional nudge to move things along
Overall Comments
Divorcing the hassle over the agreement that delayed the delivery, the actual pick up itself was very quick (as I collected rather than had it delivered).
Improvements
Nothing
Seat Ibiza (2012-17)
Mick
04/07/2014
04/07/2014
10 / 10
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Mick of Lowestoft, who had a new Seat Ibiza Sport Coupe (2012 - 2017) on 04/07/2014
Overall: 10 / 10
Delivery Person Comments
VERY courteous driver.
Delivery Punctuality Comments
See question 1.
Overall Punctuality Comments
See question 1.
Cleanliness Comments
The car was immaculate.
Overall Comments
Arrived before 8am.
Delivery Communication Comments
No complaints at all. Very impressed.
Missing Comments
Only the tax disc, which I was told would be sent within 14 days.
Improvements
Sent me an Aston Martin.
Ford Kuga Estate (2012-16)
Graham
07/07/2014
07/07/2014
8 / 10
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Graham of Rotherham, who had a new Ford Kuga Diesel Estate (2012 - 2016) on 07/07/2014
Overall: 8 / 10
Delivery Communication Comments
No contact from delivery company
Improvements
Ling lease was very good. Ford dealer could have contacted me with approximate delivery time but it was no great hardship.
Nissan Juke
Amy
04/07/2014
04/07/2014
8 / 10
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Amy of Ravensthorpe, who had a new Nissan Juke Diesel Hatchback (2014 on) on 04/07/2014
Overall: 8 / 10
Delivery Punctuality Comments
Delivery was postponed a day due to circumstances out of everyones control. All staff were very helpful in resolving this issue though.
Overall Punctuality Comments
Delivery was postponed a day due to circumstances out of everyones control. All staff were very helpful in resolving this issue though.
Improvements
Nothing. It was faultless.
Citroen Grand C4 Picasso (2013-16)
Alan
07/07/2014
07/07/2014
10 / 10
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Alan of Bolton, who had a new Citroen Grand C4 Picasso Diesel Estate (2013 - 2016) on 07/07/2014
Overall: 10 / 10
Delivery Person Comments
Clean and respectable
Delivery Punctuality Comments
The driver knocked on my door, I did not have to search for him at approx 1150hrs
Overall Punctuality Comments
The driver knocked on my door, I did not have to search for him at approx 1150hrs
Cleanliness Comments
All wrappings still in place and condition spotless
Overall Comments
within the time agreed
Improvements
Nothing for me, even the car had been turned around ready to drive away and well away from other cars so that
inspection was not hampered. I don't know what they made of (Sherlock Holmes) my wife.
Mercedes M Class Station Wagon (2012-15)
27/06/2014
27/06/2014
8 / 10
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of , who had a new Mercedes M Class Diesel Station Wagon (2012 - 2015) on 27/06/2014
Overall: 8 / 10
Nissan Qashqai (2014-17)
Neil
04/07/2014
04/07/2014
8 / 10
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Neil of Rowlands Gill, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 04/07/2014
Overall: 8 / 10
Improvements
Nothing that I can think of.
Mercedes A Class (2013-15)
Craig
03/07/2014
03/07/2014
10 / 10
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Craig of Manchester, who had a new Mercedes A Class Hatchback (2013 - 2015) on 03/07/2014
Overall: 10 / 10
Damage Comments
although, it was raining and hard to identify minor scratches etc
Overall Comments
very prompt, arrived on time
Nissan Qashqai (2014-17)
Ian
04/07/2014
04/07/2014
8 / 10
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Ian of Ramsgate, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 04/07/2014
Overall: 8 / 10
Missing Comments
Tax disc coming by post
Volkswagen CC Saloon (2012-16)
Ed
04/07/2014
04/07/2014
10 / 10
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Ed of Solihull, who had a new VW CC Diesel Saloon (2012 - 2016) on 04/07/2014
Overall: 10 / 10
Delivery Person Comments
Very good
Delivery Punctuality Comments
Very good
Overall Punctuality Comments
Very good
Cleanliness Comments
Very good
Overall Comments
Very good
Missing Comments
Tax disc
Improvements
Nothing - it was all seamless
Nissan Juke
Simon
04/07/2014
04/07/2014
8 / 10
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Simon of Bath, who had a new Nissan Juke Diesel Hatchback (2014 on) on 04/07/2014
Overall: 8 / 10
Delivery Person Comments
The chap was friendly and courteous.
Delivery Punctuality Comments
The car arrived within half an hour of the ETA.
Overall Punctuality Comments
The car arrived within half an hour of the ETA.
Cleanliness Comments
The delivery man apologised he could not find a car wash to put the car through before delivery. It had been driven 70+ miles and looked like a new car that had just done that journey. Otherwise all fine.
Dealer Service Comments
Although I don't feel like I dealt directly with a dealer, the fact that they prepared the car so quickly was impressive.
Overall Comments
Overall it was good.
Delivery Communication Comments
Messages with ETA were given as well as a phone call near the time.
Missing Comments
According to the Nissan website there should be a safety kit including a warning triangle, a first aid kit, and a hi-viz jacket. None of which was present and I did not notice until later. The other boot stuff, tire inflation kit etc. was there. I have all of the missing items myself so am not overly bothered provided no-one expects them to be there when I hand the car back.
Improvements
No. Everything went very well. Thank you.
Hyundai IX35 Estate (2010-15)
Angie
03/07/2014
03/07/2014
8 / 10
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Angie of Rayleigh, who had a new Hyundai IX35 Estate (2010 - 2015) on 03/07/2014
Overall: 8 / 10
Missing Comments
Car mats
Improvements
Nothing really. A few minor points are that the car does not have car mats and it would have been good not to have to get to a petrol station as soon as the car arrived.
Peugeot Rcz Coupe (2013-15)
Dawn
27/06/2014
27/06/2014
8 / 10
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Dawn of Great Yarmouth, who had a new Peugeot Rcz Coupe (2013 - 2015) on 27/06/2014
Overall: 8 / 10
Seat Leon (2013-16)
Jaymie
01/07/2014
01/07/2014
8 / 10
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Jaymie of Cardiff, who had a new Seat Leon Diesel Hatchback (2013 - 2016) on 01/07/2014
Overall: 8 / 10
Delivery Person Comments
Not the chattiest of chaps, but seemed sensible and level-headed (I appreciate this in the delivery of my new car!)
Delivery Punctuality Comments
Very good - promised "by 13:00" and was outside my door at 07:55!
Overall Punctuality Comments
Very good - promised "by 13:00" and was outside my door at 07:55!
Missing Comments
I think the Leon FR is meant to come with a left-hand side storage net in the boot, but this wasn't there. I'm not bothered, as long as the leasing company aren't expecting one to be there on return.
Improvements
A more specific time would've helped, along with you or dealer supplying a checklist of everything that should be on the car, for me to work through with the driver. I had to make my own checklist in advance, which is a bit shoddy.
Toyota Hilux Double Cab Pick-up
Kevin
01/07/2014
01/07/2014
8 / 10
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Kevin of Sittingbourne, who had a new Toyota Hilux Diesel (2011 - 2016) on 01/07/2014
Overall: 8 / 10
Overall Comments
Delivery one day late
Missing Comments
Tax Disc
Suzuki SX4 S-Cross (2013-16)
Junior
30/06/2014
30/06/2014
8 / 10
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Junior of East Kilbride, who had a new Suzuki SX4 S-Cross Diesel Hatchback (2013 - 2016) on 30/06/2014
Overall: 8 / 10
Improvements
Nothing
Nissan Juke Pre-current (2014-20)
Elliott
01/07/2014
01/07/2014
8 / 10
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Elliott of Pencader, who had a new Nissan Juke Hatchback (2014 - 2020) on 01/07/2014
Overall: 8 / 10
Improvements
The vehicle had been driven 153 miles so we expected the vehicle to be a bit dirty, however the inside is not subject to the same conditions as the outside so sort of expected the inside to be pretty spotless. Unfortunately it needed a bit of a clean. Other than that, all was good.
Kia Ceed Estate (2012-15)
Fraser
30/06/2014
30/06/2014
8 / 10
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Fraser of Ross-on-wye, who had a new Kia Ceed Diesel Sportswagon (2012 - 2015) on 30/06/2014
Overall: 8 / 10
Cleanliness Comments
With 190 miles delivery a lot of road dust and inside wasn't the cleanest either
Missing Comments
Apart from road tax disc
Improvements
Should have transported car on a trailer and then I wouldn't have had to drive 10 miles to drop the delivery man off to the nearest town. The car would have arrived cleaner as we'll!
Nissan Qashqai (2014-17)
Red
30/06/2014
30/06/2014
8 / 10
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Red of London, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 30/06/2014
Overall: 8 / 10
Delivery Person Comments
Polite, friendly and well kempt. Would recommend.
Delivery Punctuality Comments
After a call just before 8 I was not expecting it so soon but the delivery was in place exactly where I had directed, even though there were roadworks and obstacles.
Overall Punctuality Comments
After a call just before 8 I was not expecting it so soon but the delivery was in place exactly where I had directed, even though there were roadworks and obstacles.
Cleanliness Comments
Brand new out of the factory, tiny bit of dust from the journey.
Overall Comments
Nice driver called before leaving the Dealer. then updated me along the way.
Delivery Communication Comments
Whilst the 'Due to dealer' date is mentioned on the Ling site, I had to ask how long delivery After that takes. Another 5-10 working days. Which could mean the difference between a long driving weekend and waiting inside for a lift ;-)
Missing Comments
Tax disc
Citroen Grand C4 Picasso (2013-16)
30/06/2014
30/06/2014
8 / 10
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of , who had a new Citroen Grand C4 Picasso Diesel Estate (2013 - 2016) on 30/06/2014
Overall: 8 / 10
Delivery Punctuality Comments
I wasn't given a time so cannot say how punctual he was but he got the right day (which is a start I suppose).
Overall Punctuality Comments
I wasn't given a time so cannot say how punctual he was but he got the right day (which is a start I suppose).
Improvements
I wanted it Friday the 27th but this couldn't be done which was disappointing but don't know if it was anybody's fault.
Seat Ibiza (2012-17)
Bex
26/06/2014
26/06/2014
8 / 10
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Bex of Ipswich, who had a new Seat Ibiza Diesel Hatchback (2012 - 2017) on 26/06/2014
Overall: 8 / 10
Delivery Person Comments
He was early and very helpful.
Delivery Punctuality Comments
Actually arrived 20 minutes early =)
Overall Punctuality Comments
Actually arrived 20 minutes early =)
Mercedes A Class (2013-15)
Tiger
18/06/2014
18/06/2014
8 / 10
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Tiger of Hamilton, who had a new Mercedes A Class Diesel Hatchback (2013 - 2015) on 18/06/2014
Overall: 8 / 10
Delivery Person Comments
Very friendly and helpful
Delivery Punctuality Comments
On time and phoned anout an hour prior to arrival to advise.
Overall Punctuality Comments
On time and phoned anout an hour prior to arrival to advise.
Overall Comments
Delivered on time and in good condition.
Improvements
Was all fine.
Mercedes E Class Saloon (2013-16)
Kay
27/06/2014
27/06/2014
8 / 10
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Kay of Essex, who had a new Mercedes E Class Diesel Saloon (2013 - 2016) on 27/06/2014
Overall: 8 / 10
Damage Comments
Small indent on the leather seats in the back - not significant but I had it noted so they know I didn't do it
Dealer Service Comments
I would have liked more communication about what they were doing with my driving licence - I was really unhappy about lhaving to send this very important ID doc to a dealer and then not hearing anything from them re receipt, plans to return, etc. this would be something I wouldn't want to do again.
Improvements
Nothing
Citroen DS3 (2010-15)
Sean
20/06/2014
20/06/2014
8 / 10
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Sean of Glasgow, who had a new Citroen DS3 Diesel Hatchback (2010 - 2015) on 20/06/2014
Overall: 8 / 10
Missing Comments
Maybe not missing, but instead of a spare tyre there is a puncture sealant and compressor kit
Nissan Juke Pre-current (2014-20)
Sarah
26/06/2014
26/06/2014
10 / 10
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Sarah of Coventry, who had a new Nissan Juke Hatchback (2014 - 2020) on 26/06/2014
Overall: 10 / 10
Missing Comments
not that I'm aware of at this early stage
Ford Fiesta (2012-17)
Andy
24/06/2014
24/06/2014
10 / 10
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Andy of Bridgnorth, who had a new Ford Fiesta Hatchback (2012 - 2017) on 24/06/2014
Overall: 10 / 10
Delivery Person Comments
Very good
Delivery Punctuality Comments
On time
Overall Punctuality Comments
On time
Cleanliness Comments
Excellent condition
Overall Comments
Good delivery on time with little fuss
Delivery Communication Comments
Always very good communication
Missing Comments
Nothing missing
Improvements
all OK
Volkswagen Golf (2013-17)
Mike
20/06/2014
20/06/2014
10 / 10
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Mike of Edinburgh, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 20/06/2014
Overall: 10 / 10
Improvements
Nothing..it all went surprisingly smoothly
Mercedes E Class Coupe (2013-16)
Joe
24/06/2014
24/06/2014
4 / 10
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Joe of Exmouth, who had a new Mercedes E Class Diesel Coupe (2013 - 2016) on 24/06/2014
Overall: 4 / 10
Dealer Service Comments
Delivery damage
Overall Comments
Delivery driver had just jet washed at a garage local to my house. Impossible to check on car paint condition when wet. I didn't notice paint damage until later in the day when I washed and dried the car to remove the jet wash water mark residue!
Improvements
Deliver a clean DRY and polished car that can be properly condition assessed by the customer on delivery
Volkswagen Up (2012-16)
Sarah
24/06/2014
24/06/2014
10 / 10
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Sarah of Newcastle Upon Tyne, who had a new VW Up Hatchback (2012 - 2016) on 24/06/2014
Overall: 10 / 10
Seat Ibiza (2012-17)
Donna
23/06/2014
23/06/2014
10 / 10
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Donna of Huddersfield , who had a new Seat Ibiza Diesel Hatchback (2012 - 2017) on 23/06/2014
Overall: 10 / 10
Overall Comments
Prompt and helpful
Land Rover RR Evoque (2011-15)
20/06/2014
20/06/2014
10 / 10
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of , who had a new Land Rover Range Rover Evoque Diesel Hatchback (2011 - 2015) on 20/06/2014
Overall: 10 / 10
Improvements
Comms great ! V happy
Nissan Juke (2011-14)
James
24/06/2014
24/06/2014
8 / 10
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James of Norbury, who had a new Nissan Juke Hatchback Special Editions (2011 - 2014) on 24/06/2014
Overall: 8 / 10
Delivery Person Comments
nice guy
Delivery Punctuality Comments
early
Overall Punctuality Comments
early
Cleanliness Comments
washed it before
Damage Comments
not that i have found
Overall Comments
day late
Missing Comments
was I supposed to get a copy of the delivery form?
Nissan Qashqai (2014-17)
Lindsey
20/06/2014
20/06/2014
4 / 10
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Lindsey of Addlestone, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 20/06/2014
Overall: 4 / 10
Delivery Person Comments
Fine, but was keen to leave and not spend too much time checking the car
Delivery Punctuality Comments
Came PM but had said AM
Overall Punctuality Comments
Came PM but had said AM
Cleanliness Comments
Rubbish under seat, outside quite dirty
Damage Comments
Already given details....parking sensor, number plate. Also some interior trims not fitted and secured correctly
Dealer Service Comments
Very different experience to actually buying a car. The vehicle had not been PDI or valeted correctly
Overall Comments
Stated AM but was delivered PM. Did call 45 mins before arrival.
Missing Comments
First aid kit?
Improvements
See above. Also arrive on time.
Kia Sportage Estate (2010-16)
Gemma
20/06/2014
20/06/2014
8 / 10
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Gemma of Twickenham, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 20/06/2014
Overall: 8 / 10
Delivery Person Comments
The only reason I'm not giving very good here is I had to ask to inspect the car - I was just asked to sign. But he was very polite and showed me everything once I had asked.
Delivery Punctuality Comments
Good information on timings from delivery guy. Phoned a couple of hours before and gave me an estimated time, arrived within the time window he gave me.
Overall Punctuality Comments
Good information on timings from delivery guy. Phoned a couple of hours before and gave me an estimated time, arrived within the time window he gave me.
Cleanliness Comments
Very clean inside, outside was a bit dusty.
Improvements
I would prefer it if he had asked me to check the condition of the car before signing for it. Generally very good experience though.
Citroen DS3 (2010-15)
Carmel
20/06/2014
20/06/2014
6 / 10
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Carmel of HAMILTON, who had a new Citroen DS3 Hatchback (2010 - 2015) on 20/06/2014
Overall: 6 / 10
Cleanliness Comments
bird droppings on the rear window
Dealer Service Comments
had to wait 10 days after first payment for car to be delivered
Missing Comments
no road tax
Honda CR-V Estate (2012-15)
20/06/2014
20/06/2014
8 / 10
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of , who had a new Honda CR-V Diesel Estate (2012 - 2015) on 20/06/2014
Overall: 8 / 10
Missing Comments
There are no floor mats in the car,
Improvements
The car had obviously been driven for a fair few miles probably about 100, which is good in as much as I know it works ok, but bad also as the car is a bit dirty with bugs spattered over the front and general road grime etc
Volvo V40 (2012-19)
Stebben
17/06/2014
17/06/2014
10 / 10
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Stebben of Fleet, who had a new Volvo V40 Diesel Hatchback (2012 - 2019) on 17/06/2014
Overall: 10 / 10
Delivery Person Comments
Good!
Delivery Punctuality Comments
The window was "mid morning to lunch" which is quite liare so the phone call made it much easier to be available when it arrived.
Overall Punctuality Comments
The window was "mid morning to lunch" which is quite liare so the phone call made it much easier to be available when it arrived.
Cleanliness Comments
Just one or two bugs and water marks from the drive up. As to be expected.
Overall Comments
Stuart from Volt was excellent. He called an hour before arriving then arrived within the window. He then was very friendly and explained the paperwork and offered to set up the blue tooth phone connection. Overall excellent.
Improvements
None.... maybe a little band playing a jolly tune on arrival?
Nissan Navara
19/06/2014
19/06/2014
10 / 10
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of , who had a new Nissan Navara Diesel (2010 - 2015) on 19/06/2014
Overall: 10 / 10
Delivery Person Comments
very clean and tidy, helpful and polite
Delivery Punctuality Comments
rang and asked if they could deliver a day earlier than planned (of course we said yes)
Overall Punctuality Comments
rang and asked if they could deliver a day earlier than planned (of course we said yes)
Cleanliness Comments
very good. A couple of areas where wax was visible on sills but soon wiped off
Damage Comments
car was unmarked
Overall Comments
Very prompt and phoned first
Improvements
nothing really you were great the time from order to delivery was a long time but not Lings fault
Jaguar XF Saloon (2011-15)
Cranny
19/06/2014
19/06/2014
8 / 10
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Cranny of Penarth, who had a new Jaguar XF Diesel Saloon (2011 - 2015) on 19/06/2014
Overall: 8 / 10
Missing Comments
The tax disc.........to be delivered today (the following day).
Ford Focus (2011-14)
Iceman
17/06/2014
17/06/2014
10 / 10
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Iceman of Peebles, who had a new Ford Focus Diesel Hatchback (2011 - 2014) on 17/06/2014
Overall: 10 / 10
Dealer Service Comments
I didn't have any contact with the dealer - so no problems!
Improvements
Delivery was perfect, and the delivery guys were really helpful. Explaining the operation of the car in detail.
Volvo XC60 Estate (2013-17)
Paul
18/06/2014
18/06/2014
8 / 10
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Paul of Leyburn, who had a new Volvo XC60 Diesel Estate (2013 - 2017) on 18/06/2014
Overall: 8 / 10
Delivery Punctuality Comments
Could have been better at communicating am or pm in advance. I have to get your folks to check it was coming on the agreed day. First I heard from dealer side was phone call saying will be there in 30 mins.
Overall Punctuality Comments
Could have been better at communicating am or pm in advance. I have to get your folks to check it was coming on the agreed day. First I heard from dealer side was phone call saying will be there in 30 mins.
Damage Comments
Scratch to near side bonnet. Dealer aware and will contact.
Improvements
Confirm day and am/pm 2 days before agreed delivery date.
Lexus CT (2014-17)
Gem
13/06/2014
13/06/2014
10 / 10
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Gem of Uxbridge , who had a new Lexus CT Hatchback (2014 - 2017) on 13/06/2014
Overall: 10 / 10
Missing Comments
Only the wrong service book
Nissan Juke (2011-14)
Jules
16/06/2014
16/06/2014
8 / 10
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Jules of Leicester, who had a new Nissan Juke Hatchback Special Editions (2011 - 2014) on 16/06/2014
Overall: 8 / 10
Damage Comments
slight scratch on bumper
Ford Fiesta (2012-17)
Peter
17/06/2014
17/06/2014
8 / 10
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Peter of Ross-on-wye, who had a new Ford Fiesta Hatchback (2012 - 2017) on 17/06/2014
Overall: 8 / 10
Delivery Person Comments
6'4" and black as your hat: a lovely man
Overall Comments
Prompt, efficient, and polite
Missing Comments
Very satisfied
Improvements
No problems at all
BMW 1 Series (2011-15)
James
14/05/2014
14/05/2014
8 / 10
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James of Newcastle Upon Tyne, who had a new BMW 1 Series Hatchback (2011 - 2015) on 14/05/2014
Overall: 8 / 10
Fiat Panda (2012-24)
Yvonne
13/06/2014
13/06/2014
10 / 10
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Yvonne of Liverpool, who had a new Fiat Panda Hatchback (2012 - 2024) on 13/06/2014
Overall: 10 / 10
Delivery Communication Comments
The communication was excellent - one of the best customer services I have dealt with.
Missing Comments
AA/RAC Membership Information?
Improvements
Everything went smoothly - I cannot thing of anything.
Vauxhall Mokka (2012-16)
Rachel
09/06/2014
09/06/2014
10 / 10
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Rachel of Southport, who had a new Vauxhall Mokka Diesel Hatchback (2012 - 2016) on 09/06/2014
Overall: 10 / 10
Delivery Person Comments
The guy was so helpful and took lots of time getting me familiar to the car a+++++
Cleanliness Comments
Brillnt
Overall Comments
Excellent they delivered within the time I requested
Improvements
No it was fantastic
Ford Fiesta (2012-17)
Callum
12/06/2014
12/06/2014
10 / 10
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Callum of Oundle, who had a new Ford Fiesta Hatchback (2012 - 2017) on 12/06/2014
Overall: 10 / 10
Delivery Person Comments
No problems the guy was friendly and showed me what I needed to know about the car.
Delivery Punctuality Comments
On time
Overall Punctuality Comments
On time
Improvements
Nothing really it was fine
Ford Fiesta (2012-17)
Ann
12/06/2014
12/06/2014
6 / 10
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Ann of Glasgow, who had a new Ford Fiesta Hatchback (2012 - 2017) on 12/06/2014
Overall: 6 / 10
Delivery Punctuality Comments
I didn't know what time it was coming and it turned up.
Overall Punctuality Comments
I didn't know what time it was coming and it turned up.
Cleanliness Comments
although it had been cleaned on the outside, inside the doors and sealed areas are still dusty from lying in the pound. It will need a good clean at the weekend!!
Damage Comments
small damage on the drivers side wing. Probably caused by a stone on the drive up here.
Overall Comments
Could have been very good if the delivery company had given the driver my Mobile number instead of my house number. The poor guy was outside waiting for 11/2 hours.
Improvements
If the company had let us know the ETA and contacted me instead of the driver sitting outside my house for over an hour.
Mercedes E Class (2013-17)
Dan
11/06/2014
11/06/2014
8 / 10
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Dan of Colchester, who had a new Mercedes E Class Diesel Cabriolet (2013 - 2017) on 11/06/2014
Overall: 8 / 10
Delivery Person Comments
Very good
Delivery Punctuality Comments
Very good
Overall Punctuality Comments
Very good
Cleanliness Comments
Average. It had been driven 260 miles then jet washed a little
Damage Comments
Tiny scratch. Dealing with At the moment
Overall Comments
Very good
Delivery Communication Comments
Excellent
Improvements
I know I save money each month for the cheaper delivery but it would have been nice if it had arrived on the back of a lorry all shiny. It wouldn't stop me using or recommending you though
Volkswagen Golf (2013-17)
Woo
10/06/2014
10/06/2014
6 / 10
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Woo of Coventry, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 10/06/2014
Overall: 6 / 10
Dealer Service Comments
Could have done with a phone call when they were on their way
Nissan Qashqai (2014-17)
David
09/06/2014
09/06/2014
8 / 10
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David of MALDON, who had a new Nissan Qashqai Hatchback (2014 - 2017) on 09/06/2014
Overall: 8 / 10
Delivery Person Comments
Very pleasant.
Cleanliness Comments
The outside was a little dirty, but due to being driven 99 miles to me you'd expect that. The delivery guy offered to jet wash it quickly on the way when he called an hour before delivery, but I declined so I could inspect the body when dry. The interior wasn't overly clean, however, with a fair bit of dust etc. in places.
Damage Comments
No permanent damage, just the trim I fixed, as already mentioned. I believe the delivery guy noted this on his form, however.
Overall Comments
Communication by the delivery guys was excellent - they called me an hour before and told me when they'd be arriving. Only reason I rated anything other than 'very good' was because there was a small piece of trim on the front bumper that wasn't fitting properly upon the car arriving. I sorted this myself within a few seconds, but it should have been picked up on the PDI.
Delivery Communication Comments
Exceptional. Very much appreciated the screenshots of the dealer's order screen.
Missing Comments
No mats, but I expect that's Nissan being tight rather than an error on the Dealer's part!
Improvements
Cleaner interior, more thorough PDI, but generally decent enough.
Kia Sportage Estate (2010-16)
Steve
09/06/2014
09/06/2014
8 / 10
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Steve of Heywood, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 09/06/2014
Overall: 8 / 10
Missing Comments
no mention of the log book for the car. Im saying yes to having the warranty book but not 100% there is a folder with book in which im presuming is both handbook and warranty book
Improvements
would have been handy if they ran through the car whats what and where everything is on the car only got told where petrol cap was no mention of the need to push clutch n brake to start the car (had to find it in the book) i will need to go through whats what when i have more time
Nissan Juke (2011-14)
Tracey
06/06/2014
06/06/2014
6 / 10
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Tracey of Stafford, who had a new Nissan Juke Hatchback Special Editions (2011 - 2014) on 06/06/2014
Overall: 6 / 10
Delivery Person Comments
Excellent customer service the delivery driver was very polite and recorded all of the issues and tried to resolve them with his manager.
Cleanliness Comments
Few water marks - nothing serious
Damage Comments
Some scrathes to the OS door - Action with Ling to get these rectifie with least inconvenience
Overall Comments
Shame they did not pick up the scratches before delivering it - they could have fixed it prior to delivery - was a long lead in time
Missing Comments
Tax disc still not yet recieved - apparently is in the post
Improvements
Can't fault the delivery - just the fact that the car was damaged. Not the largest scratches in the world but should have been picked up.
Hyundai IX35 Estate (2010-15)
Sue
06/06/2014
06/06/2014
8 / 10
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Sue of Widnes, who had a new Hyundai IX35 Diesel Estate (2010 - 2015) on 06/06/2014
Overall: 8 / 10
Dealer Service Comments
Delivery man Arthur rabg abd asked if ge could deliver at 0730 hrs but actually delivered at 0700 hrs
Mazda 6 Saloon (2013-18)
Robin
06/06/2014
06/06/2014
8 / 10
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Robin of Fleet, who had a new Mazda MAZDA6 Diesel Saloon (2013 - 2018) on 06/06/2014
Overall: 8 / 10
Delivery Person Comments
Fine young man very courteous and helpful.
Delivery Punctuality Comments
Early morning.
Overall Punctuality Comments
Early morning.
Cleanliness Comments
For a car driven 260+ miles VGA.
Overall Comments
In UK I expected a delay of at least one day.
Delivery Communication Comments
Very helpful all round. Driver phoned 30 mins before arrival.
Missing Comments
Tax disc only.
Improvements
Nothing more. Whether delivery or any other aspect Lings Cars are my agency of choice and I have and will recommend you.
Ford Fiesta (2012-17)
David
02/06/2014
02/06/2014
10 / 10
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David of Leeds, who had a new Ford Fiesta Hatchback (2012 - 2017) on 02/06/2014
Overall: 10 / 10
Overall Comments
Good advance comms frmo the dealer
Nissan Juke (2010-14)
Cas
05/06/2014
05/06/2014
8 / 10
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Cas of Glasgow, who had a new Nissan Juke Hatchback (2010 - 2014) on 05/06/2014
Overall: 8 / 10
Delivery Person Comments
Very pleasant man who gave me a demo of everything.
Cleanliness Comments
It was pouring with rain so the car wasn't going to be gleaming anyway - I am a realist!
Overall Comments
Great, Delivery was on time as agreed.
Nissan Note (2013-17)
Jon
05/06/2014
05/06/2014
10 / 10
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Jon of Gosport, who had a new Nissan Note Hatchback (2013 - 2017) on 05/06/2014
Overall: 10 / 10
Delivery Punctuality Comments
Earlier than had been anticipated by the delivery man Stuart when he rang in the morning which was great!
Overall Punctuality Comments
Earlier than had been anticipated by the delivery man Stuart when he rang in the morning which was great!
Dealer Service Comments
Stuart was polite, friendly, politely declined offers of drinks etc when he arrived (Manchester to Gosport was a long way on such a warm day!) and he even set up my car ready to receive my phone etc for me.
Improvements
Flown it down by Angels?? Honestly nothing else that could be better, it was superb.
Honda CR-V Estate (2012-15)
Joe
05/06/2014
05/06/2014
10 / 10
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Joe of Kingston Upon Thames, who had a new Honda CR-V Diesel Estate (2012 - 2015) on 05/06/2014
Overall: 10 / 10
Delivery Person Comments
Friendly, knowledgable and profesional.
Delivery Punctuality Comments
Phoned previous day to confirm time.
Overall Punctuality Comments
Phoned previous day to confirm time.
Cleanliness Comments
Bit dirty from the rainy drive, unavoidably, but the driver had put in some diesel to compensate.
Delivery Communication Comments
As above.
Improvements
Can't think of anything.
Nissan Qashqai (2014-17)
Lee
05/06/2014
05/06/2014
8 / 10
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Lee of Portsmouth, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 05/06/2014
Overall: 8 / 10
Delivery Punctuality Comments
Was told delivery would be before 1pm, Car was delivered at 8.30am
Overall Punctuality Comments
Was told delivery would be before 1pm, Car was delivered at 8.30am
Cleanliness Comments
A bit dirty but it had just been driven from Manchester to Portsmouth
Dealer Service Comments
Didn't have any communications direct with the dealer so hard to comment
Nissan Juke (2011-14)
Katie
04/06/2014
04/06/2014
8 / 10
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Katie of London, who had a new Nissan Juke Hatchback Special Editions (2011 - 2014) on 04/06/2014
Overall: 8 / 10
Delivery Punctuality Comments
He arrived nice and early, considering that he had driven from quite far away
Overall Punctuality Comments
He arrived nice and early, considering that he had driven from quite far away
Cleanliness Comments
It was a little dirty, but only as he'd driven 100 miles on the motorway in the pouring rain!
Overall Comments
The driver talked my husband through all of the key features of the car.
Improvements
Sent flowers and chocolates with the car ;-)
Nothing really... all good
Hyundai IX35 Estate (2010-15)
Davina
28/05/2014
28/05/2014
8 / 10
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Davina of Glasgow, who had a new Hyundai IX35 Estate (2010 - 2015) on 28/05/2014
Overall: 8 / 10
Delivery Punctuality Comments
S
Overall Punctuality Comments
S
Improvements
Nothing
Nissan Juke (2011-14)
Dominique
02/06/2014
02/06/2014
10 / 10
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Dominique of Glasgow, who had a new Nissan Juke Hatchback Special Editions (2011 - 2014) on 02/06/2014
Overall: 10 / 10
Delivery Person Comments
The two gentlemen were very friendly and helpful. No complaints.
Delivery Punctuality Comments
They delivered the car within a window of an hour and called ahead to confirm.
Overall Punctuality Comments
They delivered the car within a window of an hour and called ahead to confirm.
Cleanliness Comments
Nearly spotless
Dealer Service Comments
No complaints
Overall Comments
They were able to deliver the car at a convenient time for me which was very important.
Delivery Communication Comments
Easy and quick
Improvements
Can't think of anything
Nissan Juke (2010-14)
Jennifer
03/06/2014
03/06/2014
10 / 10
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Jennifer of , who had a new Nissan Juke Hatchback (2010 - 2014) on 03/06/2014
Overall: 10 / 10
Damage Comments
No visible damage
Kia Sportage Estate (2010-16)
Steve
02/06/2014
02/06/2014
6 / 10
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Steve of Formby, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 02/06/2014
Overall: 6 / 10
Damage Comments
scuff mark on drivers seat
Missing Comments
mats mats
Volkswagen CC Saloon (2012-16)
Jim
23/05/2014
23/05/2014
8 / 10
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Jim of Durham, who had a new VW CC Diesel Saloon (2012 - 2016) on 23/05/2014
Overall: 8 / 10
Volkswagen CC Saloon (2012-16)
Jim
17/04/2014
17/04/2014
10 / 10
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Jim of COATBRIDGE, who had a new VW CC Diesel Saloon (2012 - 2016) on 17/04/2014
Overall: 10 / 10
Delivery Person Comments
Picked up from Dealer in Warrington, hand over was good as a hand over can be.
Delivery Communication Comments
Canny fault Lings staff, prompt and pleasant, Its nice to deal with a company who has some humour.
Improvements
full tank of petrol as I pick the car up from warrington
Mercedes E Class Saloon (2013-16)
30/05/2014
30/05/2014
8 / 10
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of , who had a new Mercedes E Class Diesel Saloon (2013 - 2016) on 30/05/2014
Overall: 8 / 10
Improvements
Nothing
Ford Fiesta (2012-17)
Lindsey
30/05/2014
30/05/2014
? / 10
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Mercedes SLK Convertible (2012-16)
Dale
23/05/2014
23/05/2014
? / 10
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Volkswagen Beetle (2012-16)
Paul
27/05/2014
27/05/2014
8 / 10
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Paul of Denbigh, who had a new VW Beetle Diesel Hatchback (2012 - 2016) on 27/05/2014
Overall: 8 / 10
Delivery Person Comments
I didn't get close enough to smell him, but Neil was excellent, I gave him a lift to the train station
Overall Comments
Delivered on time, with a smile
Kia Sportage Estate (2010-16)
Al
28/05/2014
28/05/2014
10 / 10
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Al of Sheffield, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 28/05/2014
Overall: 10 / 10
Delivery Person Comments
Helpful chatty
Delivery Punctuality Comments
Rang me half hour before he arrived and was on time
Overall Punctuality Comments
Rang me half hour before he arrived and was on time
Cleanliness Comments
It was a very wet day but it was clean inside with paper mats down
Overall Comments
Smooth transaction
Improvements
Everything was good
Jaguar XF Estate (2012-15)
Tony
28/05/2014
28/05/2014
8 / 10
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Tony of Milton Keynes, who had a new Jaguar XF Diesel Sportbrake (2012 - 2015) on 28/05/2014
Overall: 8 / 10
Improvements
Nothing.
Kia Sportage Estate (2010-16)
Bill
28/05/2014
28/05/2014
6 / 10
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Bill of Aberfeldy, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 28/05/2014
Overall: 6 / 10
Delivery Person Comments
Nice chap, pleasant to deal with, not pushy or difficult.
Delivery Punctuality Comments
Yup, arrived at 10.00 a.m., so well before the target time of 13:00
Overall Punctuality Comments
Yup, arrived at 10.00 a.m., so well before the target time of 13:00
Cleanliness Comments
Lots of scuffs, dust, and even dirt, including a stain on the driver's seat (not by the driver, judging by the way it looked), a shoe print on the boot sill, and various odd scuffs. The very oil-stained papers for the towbar power electronics suggest the fitters were to blame. Most irritating of all, there was a small scratch on the passenger-side door upholstery. Not impressed!
Damage Comments
A small scratch on passenger-door upholstery, as mentioned above.
Dealer Service Comments
The various options were fitted, so that's good. But the state of the unvaleted car was bad!
Overall Comments
Driver was competent and friendly, but unlike the previous bloke, had made no attempt to tidy up the car, clean off the dirt etc. despite a six-hour drive. So assessing the vehicle for scratches was difficult.
Delivery Communication Comments
Final arrangements slightly last-minute, but well-managed by Lingscars, including our complaint to the dealer. Just one thing would improve it: acknowledgement of receipt (when I sent my first e-mail complaining about the state of the car, it took you a little while to respond. I realised from your reply that this was because you'd been rushing about dealing with the problem, but from my end, I didn't know what was going on to start with, or even if you'd received the complaint).
Improvements
Apart from the above, a smooth process. And the car is very cool!
Nissan Qashqai (2014-17)
Dom
23/05/2014
23/05/2014
8 / 10
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Dom of Edinburgh, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 23/05/2014
Overall: 8 / 10
Delivery Person Comments
He was friendly and pleasant, and didn't smell bad. He did however try to push through the delivery a bit quickly for my liking without going through everything and checking the car over.
Delivery Punctuality Comments
Phoned an hour and a half before to give me a time of delivery and was on time
Overall Punctuality Comments
Phoned an hour and a half before to give me a time of delivery and was on time
Cleanliness Comments
The car was not as clean as I was expecting, the outside was quite dirty for a brand new car, and the inside there was a bit of mud etc on the footwell.
Improvements
The delivery man was quite quick to try and get the delivery finished and didn't really offer me the opportunity to check the car over properly for damage, or check that everything was present. This wasn't a problem this time, but I did feel a bit rushed and pressured to accept the car.
Nissan Juke (2011-14)
Adam
23/05/2014
23/05/2014
6 / 10
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Adam of Swansea, who had a new Nissan Juke Hatchback Special Editions (2011 - 2014) on 23/05/2014
Overall: 6 / 10
Delivery Person Comments
Nice chap - a bit simple.
Delivery Punctuality Comments
Slight delay as mentioned above - driver error.
Overall Punctuality Comments
Slight delay as mentioned above - driver error.
Cleanliness Comments
Was raining before delivery so car was as clean as could expected, given the conditions.
Damage Comments
No damage to car and inside was clean.
Dealer Service Comments
No concerns
Overall Comments
Driver put wrong postcode into satnav, so couldn't find our house for a while, so small delay in delivery - but not end of the world.
Delivery Communication Comments
No concerns with communication, driver rang as promised.
Missing Comments
No road fund license with vehicle - have been informed that it will be posted to us.
Improvements
Slightly sharper driver who could put correct postcode into sat nav.
Volkswagen Transporter Shuttle Standard Roof Minibus
Tom
27/05/2014
27/05/2014
6 / 10
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Tom of London, who had a new VW Transporter Shuttle T30 LWB Diesel (2015 - 2015) on 27/05/2014
Overall: 6 / 10
Renault Clio (2013-16)
Ali
23/05/2014
23/05/2014
10 / 10
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Ali of Salford, who had a new Renault Clio Diesel Hatchback (2013 - 2016) on 23/05/2014
Overall: 10 / 10
Improvements
Offer weeend delivery
Volkswagen Golf (2013-17)
Harinder
21/05/2014
21/05/2014
8 / 10
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Harinder of Bristol, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 21/05/2014
Overall: 8 / 10
Cleanliness Comments
windows werent clean, not hoovered inside, didnt realise it came without mats! probably not their fault though
Missing Comments
mats???
Ford Fiesta (2012-17)
Grandad
16/05/2014
16/05/2014
10 / 10
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Grandad of Altrincham, who had a new Ford Fiesta Hatchback (2012 - 2017) on 16/05/2014
Overall: 10 / 10
Delivery Person Comments
Helpful chap
Delivery Punctuality Comments
No complaints
Overall Punctuality Comments
No complaints
Cleanliness Comments
Car was in perfect condition
Overall Comments
Spot on service from start to finish!
Volkswagen Golf (2013-17)
Michael
22/05/2014
22/05/2014
10 / 10
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Michael of Solihull, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 22/05/2014
Overall: 10 / 10
Mercedes C Class Coupe (2011-15)
Paul
22/05/2014
22/05/2014
8 / 10
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Paul of Newtownards, who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 22/05/2014
Overall: 8 / 10
Improvements
As I mentioned, the interior could have had a more superior valet, considering the type and value of the car. Was dusty, few finger marks. Did not have that pleasing new feel
Mercedes A Class (2013-15)
Peter
22/05/2014
22/05/2014
10 / 10
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Peter of Coatbridge, who had a new Mercedes A Class Diesel Hatchback (2013 - 2015) on 22/05/2014
Overall: 10 / 10
Nissan Qashqai (2014-17)
22/05/2014
22/05/2014
8 / 10
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of , who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 22/05/2014
Overall: 8 / 10
Renault Megane (2014-16)
Gaz
21/05/2014
21/05/2014
8 / 10
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Gaz of Southampton, who had a new Renault Megane Diesel Hatchback (2014 - 2016) on 21/05/2014
Overall: 8 / 10
Missing Comments
only tax disc
Nissan Qashqai (2014-17)
Jon
16/05/2014
16/05/2014
8 / 10
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Jon of Bridgnorth, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 16/05/2014
Overall: 8 / 10
Damage Comments
some finger prints on the inside of the glass of speedo and rev counter
Ford Fiesta (2012-17)
Andy
20/05/2014
20/05/2014
8 / 10
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Andy of Northallerton, who had a new Ford Fiesta Diesel Hatchback (2012 - 2017) on 20/05/2014
Overall: 8 / 10
Improvements
The day went well so overall really happy
Nissan Navara
Mark
19/05/2014
19/05/2014
8 / 10
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Mark of Gillingham, who had a new Nissan Navara Diesel (2010 - 2015) on 19/05/2014
Overall: 8 / 10
Delivery Communication Comments
Communication was good, just a shame that the delivery was delayed somewhat, although out of anyone's control....too many Russians buying up the Navara's apparently.
Nissan Juke (2011-14)
Eden
21/02/2014
21/02/2014
6 / 10
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Eden of London, who had a new Nissan Juke Hatchback Special Editions (2011 - 2014) on 21/02/2014
Overall: 6 / 10
Missing Comments
The has not got the start stop 1.6 engine that we ordered it has the standard 1.6. Just noticed this recently.
Improvements
Deliver the right car with the right engine first time round.
Ford Focus (2011-14)
Chris
16/05/2014
16/05/2014
8 / 10
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Chris of Portsmouth, who had a new Ford Focus Diesel Hatchback (2011 - 2014) on 16/05/2014
Overall: 8 / 10
Delivery Person Comments
Nice guy, really helpful and accommodating with clear communication
Ford Kuga Estate (2012-16)
16/05/2014
16/05/2014
8 / 10
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of , who had a new Ford Kuga Diesel Estate (2012 - 2016) on 16/05/2014
Overall: 8 / 10
Delivery Person Comments
Very nice professional and helpful mature gentleman
Dealer Service Comments
Never heard from dealer just delivery man
Missing Comments
Haven't checked handbook and warranty book yet...car out at moment
Improvements
Nothing
Nissan Juke (2011-14)
Helen
28/04/2014
28/04/2014
6 / 10
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Helen of Fareham, who had a new Nissan Juke Hatchback Special Editions (2011 - 2014) on 28/04/2014
Overall: 6 / 10
Dealer Service Comments
No contact from them at all
Missing Comments
No foot mats but assume this is normal.
Improvements
Got the delivery man to know about the car and it's gadgets, I had to go to a local dealer to explain everything in the car.
Nissan Qashqai (2014-17)
15/05/2014
15/05/2014
8 / 10
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of , who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 15/05/2014
Overall: 8 / 10
Delivery Person Comments
very nice lady looked like barbara windsor (get out of my car)
Delivery Punctuality Comments
correct day and before 1pm
Overall Punctuality Comments
correct day and before 1pm
Cleanliness Comments
great inside,. driver told me first time delivered this type without floor mats specialy with this spec (doh)
Damage Comments
one mark written on del sheet
Overall Comments
the driver had no instructions to call me any time before, when she did call cos i was not there (at delivery address) she had used her own sat nav and low and behold was 7 miles away just as i mentioned in delivery instructions
Delivery Communication Comments
as already mentioned
Missing Comments
only what i was told about mats
Improvements
dont know how the communication works between ling and supplier but hiccup minimal
Ford Fiesta (2012-17)
Tim
16/05/2014
16/05/2014
8 / 10
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Tim of Peterborough, who had a new Ford Fiesta Hatchback (2012 - 2017) on 16/05/2014
Overall: 8 / 10
Missing Comments
Delivery form to sign was a strip of paper like a receipt from a roll
Citroen DS3 (2010-15)
Mick
09/05/2014
09/05/2014
8 / 10
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Mick of Nottingham, who had a new Citroen DS3 Hatchback (2010 - 2015) on 09/05/2014
Overall: 8 / 10
Dealer Service Comments
Hard to comment as I have had no contact with them
Citroen Grand C4 Picasso (2013-16)
Stuart
15/05/2014
15/05/2014
8 / 10
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Stuart of Goole, who had a new Citroen Grand C4 Picasso Diesel Estate (2013 - 2016) on 15/05/2014
Overall: 8 / 10
Delivery Person Comments
Very friendly and knowledgable about the car.Quite chatty and no body odour at all.
Cleanliness Comments
Probably won't look this good until returning
Overall Comments
Delivered at 8am, totally unexpected as I'd expected middle of the day.
Delivery Communication Comments
Because I had to chase up with you you missed Very good but on the whole no issues.
Improvements
Provided the delivery date without me chasing.
Nissan Qashqai (2014-17)
Ron
13/05/2014
13/05/2014
8 / 10
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Ron of Burnopfield, who had a new Nissan Qashqai Hatchback (2014 - 2017) on 13/05/2014
Overall: 8 / 10
Damage Comments
2 inch scratch above near side rear wheel arch
Improvements
nothing more other than deliver the car without the slight damage that existed on the bodywork
Nissan Juke (2011-14)
Tim
15/05/2014
15/05/2014
10 / 10
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Tim of Consett, who had a new Nissan Juke Hatchback Special Editions (2011 - 2014) on 15/05/2014
Overall: 10 / 10
Overall Comments
Very good
Nissan Juke (2010-14)
Bill
15/05/2014
15/05/2014
8 / 10
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Bill of Freckleton Preston , who had a new Nissan Juke Diesel Hatchback (2010 - 2014) on 15/05/2014
Overall: 8 / 10
Improvements
Bottle of champagne and some chocolate to celebrate?
Maybe next time.....??
Nissan Qashqai (2014-17)
Ian
15/05/2014
15/05/2014
8 / 10
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Ian of Dumfries, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 15/05/2014
Overall: 8 / 10
Delivery Person Comments
Cant comment, did not see the guy!!
Delivery Punctuality Comments
Too good arrived at 8:30am!! I had asked to be delivered to work address and was told the car would be delivered prior to 1pm and would get a call 1 hour prior!!
Overall Punctuality Comments
Too good arrived at 8:30am!! I had asked to be delivered to work address and was told the car would be delivered prior to 1pm and would get a call 1 hour prior!!
Cleanliness Comments
Generally good, some small dirt in inside , no mats. outside was obviously dirty with travel, so on inspection looked ok
Damage Comments
No not that i could see with travel dirt on exterior. just a question would it be easier to inspect the car if washed prior to handover. Sorry don't want to be picky!!
Overall Comments
Would have been very good if they had delivered to me and not handed over to another person, to check. So i did not get a handover or chance to inspect vehicle
Improvements
Handed over to me and not other person and so the all that comes with delivery I could have made comment. perhaps provided a time of delivery e.g. between 8:30am and 1pm
Ford Fiesta (2012-17)
14/05/2014
14/05/2014
8 / 10
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of , who had a new Ford Fiesta Hatchback (2012 - 2017) on 14/05/2014
Overall: 8 / 10
Improvements
not much
Skoda Citigo (2012-17)
Stephen
14/05/2014
14/05/2014
8 / 10
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Stephen of Glasgow, who had a new Skoda Citigo Hatchback (2012 - 2017) on 14/05/2014
Overall: 8 / 10
Dealer Service Comments
Too many stickers on car. One large one on the rear window, and another large circular one on front windscreen. These are in addition to normal tax disc and registration plate branding from dealer.
Overall Comments
Pleased that the delivery driver found me okay - it had the potential to be a disaster due to me working in a hospital and so many buildings/entrances etc. Delivery driver didn't give a lot of time for me to inspect the car. Although, I didn't push for this.
Nissan Qashqai (2014-17)
James
07/05/2014
07/05/2014
8 / 10
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James of Goole, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 07/05/2014
Overall: 8 / 10
Overall Comments
Poor only because of the very long lead time! I realise this is out of Lings hands and dependant on the make and model etc.
Delivery Communication Comments
Regular updates even when there was no change was reassuring .
Improvements
If the lead time could be shortened somehow that would be very helpful.
Nissan Qashqai (2014-17)
Olivier
13/05/2014
13/05/2014
8 / 10
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Olivier of London, who had a new Nissan Qashqai Hatchback (2014 - 2017) on 13/05/2014
Overall: 8 / 10
Delivery Person Comments
First of all, I received a call just before 10am to tell me that the traffic was already bad on the M6 and that it would probably be difficult to arrive by 1pm, asking me if it would be a problem. I liked the advance warning.
After driving over 200 miles down from Bolton the car unfortunately needed another wash after the one it had in Bolton due to the terrible weather on the way. The delivery man tried to go to a wash place close to mine but it was an inline wash, not a hand wash. So when he delivered the car he asked me if I knew of another place and had no problem going there to get the wash done so I could properly check for scratches or other problems, although it was already late and he had to to the drive back to Bolton.
Delivery Punctuality Comments
As I said, the delivery was 1:30 late due to traffic but I received a very early courtesy call to warn me of it so it wasn't a problem.
Overall Punctuality Comments
As I said, the delivery was 1:30 late due to traffic but I received a very early courtesy call to warn me of it so it wasn't a problem.
Cleanliness Comments
As I said, the car got a second hand wash.
Delivery Communication Comments
Just on the morning of the delivery, a courtesy call to confirm the actual delivery time.
Missing Comments
I think I have my warranty book - need to check :)
Improvements
Sending the pre-filled delivery sheet with expected included/excluded items in advance so we can prepare what to look for maybe?
Nissan Juke (2010-14)
Paul
13/05/2014
13/05/2014
8 / 10
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Paul of Guisborough, who had a new Nissan Juke Diesel Hatchback (2010 - 2014) on 13/05/2014
Overall: 8 / 10
Missing Comments
We have no cigarette lighter...is this an extra? We thought this would come as standard
Ford Fiesta (2012-17)
Daniel
13/05/2014
13/05/2014
8 / 10
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Daniel of Watford, who had a new Ford Fiesta Hatchback (2012 - 2017) on 13/05/2014
Overall: 8 / 10
Nissan Juke (2010-14)
Ray
12/05/2014
12/05/2014
8 / 10
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Ray of Warrington, who had a new Nissan Juke Diesel Hatchback (2010 - 2014) on 12/05/2014
Overall: 8 / 10
Delivery Person Comments
Very pleasant man. Gave me enough time to thoroughly check the car over before signing anything.
Delivery Punctuality Comments
Car arrived 30 mins after promised time.
Overall Punctuality Comments
Car arrived 30 mins after promised time.
Overall Comments
Arrived after time given.
Delivery Communication Comments
You acted on it straight away when I told you the car had not arrived.
Improvements
Had the car arrive on time.
Nissan Juke (2010-14)
Maz
12/05/2014
12/05/2014
10 / 10
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Maz of Uphall, who had a new Nissan Juke Diesel Hatchback (2010 - 2014) on 12/05/2014
Overall: 10 / 10
Missing Comments
Just the Tax Disc, but its on its way
Skoda Citigo (2012-17)
James
13/05/2014
13/05/2014
10 / 10
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James of Sevenoaks Weald, who had a new Skoda Citigo Hatchback (2012 - 2017) on 13/05/2014
Overall: 10 / 10
Missing Comments
PID Sat Nav system - but they are delivering this to me this week so all OK.
Honda CR-V Estate (2012-15)
Vince
12/05/2014
12/05/2014
6 / 10
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Vince of Cheadle, who had a new Honda CR-V Estate (2012 - 2015) on 12/05/2014
Overall: 6 / 10
Nissan Juke (2010-14)
Lorna
12/05/2014
12/05/2014
8 / 10
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Lorna of Telford, who had a new Nissan Juke Hatchback (2010 - 2014) on 12/05/2014
Overall: 8 / 10
Cleanliness Comments
Found empty drinks bottle in door compartment and mud in rear footwell. Shoe scuffs to inside drivers door on the plastic.
Missing Comments
No tax disc
Ford Fiesta (2012-17)
Caroline
09/05/2014
09/05/2014
10 / 10
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Caroline of Billericay , who had a new Ford Fiesta Hatchback (2012 - 2017) on 09/05/2014
Overall: 10 / 10
Improvements
Nothing
Nissan Qashqai (2014-17)
Dan
12/05/2014
12/05/2014
6 / 10
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Dan of , who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 12/05/2014
Overall: 6 / 10
Delivery Person Comments
Pleasant chap.
Delivery Punctuality Comments
They called ahead to let me know of eta.
Overall Punctuality Comments
They called ahead to let me know of eta.
Cleanliness Comments
Inside was spotless, but as already mentioned the exterior was dusty.
Overall Comments
Everything was fine, got a short tour of the car and gadgets. The only thing letting it down was the car was a little grimy from storage, although I was offered a complimentary jet wash?
Delivery Communication Comments
As mentioned, they called an hour ahead of delivery to give an eta.
Missing Comments
No floor mats? :/
Improvements
Perhaps cleaned the car without asking? I felt bad asking the guy to clean it!?
Volkswagen Touareg Estate (2010-14)
Lou
10/05/2014
10/05/2014
8 / 10
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Lou of Bromsgrove, who had a new VW Touareg Diesel Estate (2010 - 2014) on 10/05/2014
Overall: 8 / 10
Nissan Juke (2011-14)
Sarah
09/05/2014
09/05/2014
10 / 10
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Sarah of Ardargie, who had a new Nissan Juke Hatchback Special Editions (2011 - 2014) on 09/05/2014
Overall: 10 / 10
Delivery Person Comments
Very friendly, polite and very helpful.
Delivery Punctuality Comments
Car arrived right on time.
Overall Punctuality Comments
Car arrived right on time.
Cleanliness Comments
Car had been jet washed. Delivery man apologised for footmarks in drivers side. Said it would be good if all new cars came with mats.
Overall Comments
Brilliant
Delivery Communication Comments
Brilliant communication from delivery man to yourselves. Updated regularly by Ling's. It is very rural where I live so not always able to get a mobile phone signal.
Improvements
Nothing! Couldn't have gone any better. Excellent job all round.
Mazda CX-5 Estate (2012-17)
Sahem
09/05/2014
09/05/2014
8 / 10
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Sahem of Middlesex, who had a new Mazda CX-5 Diesel Estate (2012 - 2017) on 09/05/2014
Overall: 8 / 10
Delivery Person Comments
Polite Delivery Man
Overall Comments
Prompt delivery arrived at 8.00 am which suited me just right.
Missing Comments
I think its all here
Volkswagen Up (2012-16)
Judy
09/05/2014
09/05/2014
10 / 10
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Judy of Birmingham, who had a new VW Up Hatchback (2012 - 2016) on 09/05/2014
Overall: 10 / 10
Nissan Juke (2010-14)
Dek
09/05/2014
09/05/2014
10 / 10
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Dek of Coventry, who had a new Nissan Juke Diesel Hatchback (2010 - 2014) on 09/05/2014
Overall: 10 / 10
Delivery Person Comments
Nice chap
Cleanliness Comments
Took it to wash before delivery.Good idea
Overall Comments
Kept well informed
Missing Comments
Spare tyre,but that might be normal
Improvements
Nothing,everything went very smooth
Skoda Fabia (2010-14)
Bill
09/05/2014
09/05/2014
10 / 10
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Bill of Aberfeldy, who had a new Skoda Fabia Diesel Hatchback (2010 - 2014) on 09/05/2014
Overall: 10 / 10
Delivery Person Comments
Interestingly, the gentleman who delivered was a professional - i.e. he makes his living delivering cars (he runs a very successful little business doing nothing but deliver cars!).
Delivery Punctuality Comments
Yup, he arrived at ca. 10:30 a.m., which was much earlier than expected.
Overall Punctuality Comments
Yup, he arrived at ca. 10:30 a.m., which was much earlier than expected.
Cleanliness Comments
Despite a 400-mile drive, he had cleaned the car and the inside was immaculate (no crumbs, dirty feet etc.)
Damage Comments
We inspected the car very carefully (as advised by Ling!). Not a scratch. He had put the documents out on the front seat so they were immediately visible.
Dealer Service Comments
No idea, really - but they sent us the right car with the right options fitted! And they used a professional delivery service! So that's very good!
Overall Comments
Pleasant, professional older gentleman, who cleaned the car before coming into the house. And he found his way here without having to ring! (Most couriers get lost!)
Delivery Communication Comments
Very clear, very sensible warnings from Ling. Nothing from the dealer, but the car arrived when expected!
Improvements
I think it was all very clear. The only thing I would suggest is that you make it slightly clearer that finance documents may hold up the process (or at least have some impact on the expected delivery date). Otherwise the whole process was immaculate!
Nissan Juke (2011-14)
Matt
02/05/2014
02/05/2014
6 / 10
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Matt of Ipswich, who had a new Nissan Juke Hatchback Special Editions (2011 - 2014) on 02/05/2014
Overall: 6 / 10
Delivery Punctuality Comments
called early morning to confirm time and arrived on the dot that afternoon
Overall Punctuality Comments
called early morning to confirm time and arrived on the dot that afternoon
Damage Comments
one of the clips that holds the parcel shelf was broken - it appears part was faulty from manufacture
Nissan Juke (2011-14)
Harley
08/05/2014
08/05/2014
8 / 10
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Harley of Rochester, who had a new Nissan Juke Hatchback Special Editions (2011 - 2014) on 08/05/2014
Overall: 8 / 10
Delivery Person Comments
Very friendly guy, didn't smell at all.
Delivery Punctuality Comments
Delivered 10:15 sharp, called an hour prior to make me aware.
Overall Punctuality Comments
Delivered 10:15 sharp, called an hour prior to make me aware.
Cleanliness Comments
Exterior was OK but there were pen marks on the tyres (presumably from the dealership inspection) and the interior had some scuff marks and dirt. The alloys were very dusty.
Dealer Service Comments
How does it take four days to find a car on your own forecourt???
Delivery Communication Comments
I had to contact Ling directly to find out what the approximate delivery time was. Nobody told me it would be before 1300 until I asked, which I shouldn't have had to. Otherwise, the overall process was very clearly explained and Ling and co have all been very informative and helpful throughout.
Improvements
As mentioned, tell the customer what the approximate delivery time is before they have to ask. Ensure the car is completely clean on both the inside and the outside.
Fiat 500 (2008-15)
Georgia
08/05/2014
08/05/2014
8 / 10
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Georgia of Co Durham, who had a new Fiat 500 Hatchback (2008 - 2015) on 08/05/2014
Overall: 8 / 10
Delivery Person Comments
He was brilliant! Loved him
Overall Comments
The delivery man was spot on but took over 2 weeks for it to arrive
Improvements
Told me a time
Mazda CX-5 Estate (2012-17)
Darren
06/05/2014
06/05/2014
8 / 10
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Darren of Leeds, who had a new Mazda CX-5 Diesel Estate (2012 - 2017) on 06/05/2014
Overall: 8 / 10
Cleanliness Comments
The car had been driven on the motorway so was a little dirty
Nissan Qashqai (2014-17)
07/05/2014
07/05/2014
8 / 10
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of , who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 07/05/2014
Overall: 8 / 10
Delivery Person Comments
Seemed rather happy for someone who had just drive 150+ miles.
Delivery Punctuality Comments
Was told before 1pm, arrived at 9:50am
Overall Punctuality Comments
Was told before 1pm, arrived at 9:50am
Cleanliness Comments
A few marks on the instrument cluster glass and the wheels were a little dirty but overall acceptable.
Damage Comments
No damage
Dealer Service Comments
Only interfaced with them for 20 mins but all was well.
Overall Comments
Car parked on my driveway and full instructions given.
Delivery Communication Comments
Love the LINGO. Very easy to get information.
Improvements
n/a
Nissan Qashqai (2014-17)
Craig
07/05/2014
07/05/2014
8 / 10
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Craig of Halifax, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 07/05/2014
Overall: 8 / 10
Delivery Punctuality Comments
Car was delivered at 9am
Overall Punctuality Comments
Car was delivered at 9am
Dealer Service Comments
Score related to the missing car items stated above
Missing Comments
Disapointed that no car mats came with the car, which I mentioned to you via your site. I'm going to call the dealer to see if they can send me some. Also they were 3 tyre caps missing from the tyres...
Improvements
As above
Nissan Qashqai (2014-17)
Mike
01/05/2014
01/05/2014
8 / 10
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Mike of Harrogate, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 01/05/2014
Overall: 8 / 10
Dealer Service Comments
So far..
Nissan Juke (2011-14)
Dave
07/05/2014
07/05/2014
8 / 10
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Dave of Northumberland, who had a new Nissan Juke Hatchback Special Editions (2011 - 2014) on 07/05/2014
Overall: 8 / 10
Cleanliness Comments
Was raining as it does in Northumberland, so car was a little dirty, He did ask if was a car wash nearby to his credit, but Matfen miles from nearest one, No mats in the car and no tax disc arrived yet.
Overall Comments
Thought car would be delivered by low loader but was driven up from Manchester hence the 212 mileage when delivered.
Missing Comments
No car mats supplied and no tax disc, been advised it may be in the post
Improvements
as i said, thought it would have less miles on clock, regards Dave Defty
Nissan Juke (2010-14)
Matmak
07/05/2014
07/05/2014
8 / 10
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Matmak of Coatbridge, who had a new Nissan Juke Diesel Hatchback (2010 - 2014) on 07/05/2014
Overall: 8 / 10
Cleanliness Comments
Delivery Driver Just had the car washed two mins before delivering to my door
Dealer Service Comments
Dealer did not deliver car as per original dates which caused me some additional issues
Delivery Communication Comments
I did have to Chase up your site on a couple of occasions after the initial delivery estimate of the 22/04/2014 came and went.
Missing Comments
Tax disc was not delivered with the vehicle and Driver advised that this would be sent directly to me, I know that this car is currently a zero rate tax but am unsure if by driving the car without a tax disc I am breaking the law?
Improvements
The car being delivered on time as per original schedule would definitely have been better
Nissan Juke (2011-14)
Lynne
01/05/2014
01/05/2014
8 / 10
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Lynne of Uttoxeter, who had a new Nissan Juke Hatchback Special Editions (2011 - 2014) on 01/05/2014
Overall: 8 / 10
Delivery Person Comments
No odour that I could pick up!
Cleanliness Comments
Had just been jet washed so still wet.
Dealer Service Comments
Very little contact. All info from you.
Overall Comments
Rang before and arrived when he said he would.
Missing Comments
Still no car tax. Did this car come with RAC cover?
Improvements
Nothing.
Honda Civic (2012-14)
Steve
14/04/2014
14/04/2014
10 / 10
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Steve of Hinckley, who had a new Honda Civic Diesel Hatchback (2012 - 2014) on 14/04/2014
Overall: 10 / 10
Improvements
Nothing, excellent!
Volkswagen Golf (2013-17)
Luke
01/05/2014
01/05/2014
8 / 10
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Luke of Kent , who had a new VW Golf Diesel Hatchback (2013 - 2017) on 01/05/2014
Overall: 8 / 10
Delivery Person Comments
Not applicable.
Delivery Punctuality Comments
N/A
Overall Punctuality Comments
N/A
Cleanliness Comments
N/A
Damage Comments
Trim was not secure on rear. Fixed at dealers.
Overall Comments
Dealer was quite up front about his disapproval of me not wanting the car valeted, and wasn't interested in my reasons (I told him anyway). He was slightly arrogant, but when I found a slight imperfection in the trim whilst inspecting the car, he ate humble pie and was quick to get it rectified!
Improvements
Sent correct address :P
Ford Fiesta (2012-17)
Stuart
01/05/2014
01/05/2014
10 / 10
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Stuart of Romsey, who had a new Ford Fiesta Diesel Hatchback (2012 - 2017) on 01/05/2014
Overall: 10 / 10
Nissan Qashqai (2014-17)
Rod
01/05/2014
01/05/2014
10 / 10
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Rod of Warrington, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 01/05/2014
Overall: 10 / 10
Delivery Person Comments
very professional
Delivery Punctuality Comments
Car arrived at 7.20am - excellent service.
Overall Punctuality Comments
Car arrived at 7.20am - excellent service.
Cleanliness Comments
No problems. Driver actually apologised for a little road dirt that had splashed up onto the car whilst being driven here on a damp day.
Missing Comments
tax disc - being posted out to me.
Improvements
can't even think of any constructive criticism. Pleased with everything.
Mercedes C Class Saloon (2011-14)
Kieran
17/12/2013
17/12/2013
10 / 10
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Kieran of Stockport, who had a new Mercedes C Class Saloon (2011 - 2014) on 17/12/2013
Overall: 10 / 10
Kia Sportage Estate (2010-16)
Karen
29/04/2014
29/04/2014
8 / 10
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Karen of Warwick, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 29/04/2014
Overall: 8 / 10
Dealer Service Comments
Just a bit slow to start - they claimed they did not have the documents
Delivery Communication Comments
Just a bit slow to start - they claimed they did not have the documents
Nissan Juke (2010-14)
Tracie
29/04/2014
29/04/2014
10 / 10
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Tracie of Hartlepool, who had a new Nissan Juke Diesel Hatchback (2010 - 2014) on 29/04/2014
Overall: 10 / 10
Delivery Person Comments
No problems here!
Delivery Punctuality Comments
As I said the delivery was a few hours early..
Overall Punctuality Comments
As I said the delivery was a few hours early..
Cleanliness Comments
The delivery driver jet washed the Juke just before delivery.
Overall Comments
Came earlier than expected!
Improvements
Sent a Porsche instead!
Seat Leon (2013-16)
Seb
29/04/2014
29/04/2014
8 / 10
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Seb of Consett, who had a new Seat Leon Diesel Hatchback (2013 - 2016) on 29/04/2014
Overall: 8 / 10
Nissan Juke (2010-14)
Soph
24/04/2014
24/04/2014
8 / 10
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Soph of Leicester, who had a new Nissan Juke Diesel Hatchback (2010 - 2014) on 24/04/2014
Overall: 8 / 10
Ford Focus (2011-14)
David
29/04/2014
29/04/2014
10 / 10
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David of Carlisle, who had a new Ford Focus Diesel Hatchback (2011 - 2014) on 29/04/2014
Overall: 10 / 10
Delivery Punctuality Comments
Arrived dead early. Fantastic
Overall Punctuality Comments
Arrived dead early. Fantastic
Volkswagen Touareg Estate (2010-14)
Jon
22/04/2014
22/04/2014
8 / 10
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Jon of Overton, who had a new VW Touareg Diesel Estate (2010 - 2014) on 22/04/2014
Overall: 8 / 10
Dealer Service Comments
See wrong wheels comment; everything else was fine
Missing Comments
Wrong wheels ordered. Issue resolved with the dealer
Improvements
Nowt - happy customer!
Nissan Juke (2010-14)
Tap
25/04/2014
25/04/2014
8 / 10
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Tap of Nottingham, who had a new Nissan Juke Hatchback (2010 - 2014) on 25/04/2014
Overall: 8 / 10
Improvements
ok good service
BMW X3 Estate (2010-14)
22/04/2014
22/04/2014
6 / 10
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of , who had a new BMW X3 Diesel Estate (2010 - 2014) on 22/04/2014
Overall: 6 / 10
Cleanliness Comments
wasn't very clean
Overall Comments
Delivery driver a little unfriendly.
Volvo XC90 Estate (2006-14)
24/04/2014
24/04/2014
8 / 10
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of , who had a new Volvo XC90 Diesel Estate (2006 - 2014) on 24/04/2014
Overall: 8 / 10
Delivery Person Comments
Really great guy
Honda CR-V Estate (2012-15)
Amanda
24/04/2014
24/04/2014
? / 10
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Ford Fiesta (2012-17)
Andy
24/04/2014
24/04/2014
8 / 10
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Andy of Long Marston, who had a new Ford Fiesta Hatchback (2012 - 2017) on 24/04/2014
Overall: 8 / 10
Improvements
Confirmed the delivery date earlier - I had to chase you for confirmation of delivery two days before the scheduled date
Nissan Juke (2010-14)
Jennifer
23/04/2014
23/04/2014
8 / 10
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Jennifer of Wombourne, who had a new Nissan Juke Diesel Hatchback (2010 - 2014) on 23/04/2014
Overall: 8 / 10
Missing Comments
TAX DISC
Nissan Juke (2010-14)
Em
10/04/2014
10/04/2014
8 / 10
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Em of Ross On Wye, who had a new Nissan Juke Diesel Hatchback (2010 - 2014) on 10/04/2014
Overall: 8 / 10
Delivery Person Comments
Nice guy allround.
Cleanliness Comments
Lovely and sparkling white!
Overall Comments
Very prompt, guy phoned the day before to say he was due to us the next day, he asked if there was any preference on delivery time, the only thing is that the poor guy was stranded in the middle of nowhere and my husband felt sorry for him and gave him a lift to the closest bus stop (about 3 miles away!)
Improvements
Free bottle of bubbly!
Volkswagen Up (2012-16)
Brookie
23/04/2014
23/04/2014
8 / 10
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Brookie of Sunderland, who had a new VW Up Hatchback (2012 - 2016) on 23/04/2014
Overall: 8 / 10
Delivery Person Comments
Very polite and helpful
Delivery Punctuality Comments
A little late due to traffic
Overall Punctuality Comments
A little late due to traffic
Overall Comments
No probs it went well
Volkswagen Touareg Estate (2010-14)
Alan
23/04/2014
23/04/2014
8 / 10
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Alan of Aberdeen, who had a new VW Touareg Diesel Estate (2010 - 2014) on 23/04/2014
Overall: 8 / 10
Delivery Person Comments
A very helpful chap with pleasant demeanour who gave a thorough presentation and overview of the vehicle at handover.
Cleanliness Comments
There was some road film to the exterior of the car but given the weather conditions of the day I understand this was unavoidable Otherwise the car was very well presented.
Missing Comments
There was no V5C with the vehicle but I subsequently learned this will be sent to Volkswagen Finance directly from the dealer.
Improvements
N/A
Volvo XC90 Estate (2006-14)
Nikki
17/04/2014
17/04/2014
8 / 10
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Nikki of High Wycombe, BUCKS, who had a new Volvo XC90 Diesel Estate (2006 - 2014) on 17/04/2014
Overall: 8 / 10
Delivery Person Comments
See above.
Delivery Punctuality Comments
Spot on.
Overall Punctuality Comments
Spot on.
Cleanliness Comments
Gad been driven up from Exeter to Bucks so not perfect outside but very good inside.
Overall Comments
Very helpful. Called 1 hr in advance. Went through the details and functions of car. Even paired phone to Bluetooth. Excellent.
Missing Comments
I assume two keys is correct.
Improvements
Realistically......without adding cost, I don't feel a lot more could be done.
Nissan Juke (2010-14)
Tommy
22/04/2014
22/04/2014
8 / 10
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Tommy of Sheffield, who had a new Nissan Juke Diesel Hatchback (2010 - 2014) on 22/04/2014
Overall: 8 / 10
Missing Comments
Car mats as promised but already flagged this up with you and hope to have them soon
Improvements
N/A
Nissan Qashqai (2014-17)
Bobby
10/04/2014
10/04/2014
6 / 10
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Bobby of Larkhall, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 10/04/2014
Overall: 6 / 10
Cleanliness Comments
really dust exterior and paint marks on all tyre - sort of took the look off the new car.
Improvements
CLEANED THE THING LING
Nissan Qashqai (2014-17)
Christy
16/04/2014
16/04/2014
10 / 10
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Christy of Tadworth, who had a new Nissan Qashqai Hatchback (2014 - 2017) on 16/04/2014
Overall: 10 / 10
Honda Civic (2012-14)
Paul
17/04/2014
17/04/2014
10 / 10
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Paul of Baldock, who had a new Honda Civic Diesel Hatchback (2012 - 2014) on 17/04/2014
Overall: 10 / 10
Delivery Person Comments
Very polite, quick and easy handover.
Delivery Punctuality Comments
Arrived ahead of schedule.
Overall Punctuality Comments
Arrived ahead of schedule.
Missing Comments
Car mats, but we assumed they weren't included in the deal.
Improvements
Nothing really, overall the process was very simple and professionally handled. Thanks!
Seat Leon (2013-16)
Adnan
14/04/2014
14/04/2014
8 / 10
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Adnan of Oldham, who had a new Seat Leon Diesel Hatchback (2013 - 2016) on 14/04/2014
Overall: 8 / 10
Overall Comments
Vehicle was delivered in good time. Delivery driver was polite and informative.
Improvements
Provided information about who to contact for additional information & incase of emergency.
Seat Leon (2013-16)
Duncan
16/04/2014
16/04/2014
8 / 10
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Duncan of Salisbury, who had a new Seat Leon Diesel Hatchback (2013 - 2016) on 16/04/2014
Overall: 8 / 10
Mercedes SLK Convertible (2012-16)
Andrew
17/04/2014
17/04/2014
8 / 10
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Andrew of Cawthorne, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 17/04/2014
Overall: 8 / 10
Delivery Person Comments
The person was very polite and very helpful. We gave him a lift to the train station.
Delivery Punctuality Comments
The person telephoned me to give an approximate time of arrival. He arrived at 10:15 as advised, which was excellent.
Overall Punctuality Comments
The person telephoned me to give an approximate time of arrival. He arrived at 10:15 as advised, which was excellent.
Cleanliness Comments
The inside was very clean, minor dirt marks only. The outside was clean and wet because he had hosed it down before delivery. That made it a little difficult to spot any scratches etc, so I had to be extra vigilant.
Improvements
If I was to be a little picky I think the water on the outside could have been leathered off, so that I could see the paintwork more clearly
Volkswagen Up (2012-16)
Sarah
17/04/2014
17/04/2014
6 / 10
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Sarah of RETFORD, who had a new VW Up Hatchback (2012 - 2016) on 17/04/2014
Overall: 6 / 10
Delivery Person Comments
although he did tell me i had a 1/4 tank of fuel but when i looked it was on the line just below 1/4 and by that time he had gone!!!!!!
Cleanliness Comments
there was a piece of paper on the floor of the driver side but when i took it away the floor was dirty
Dealer Service Comments
i would have scored good but i have to return the car because something needs to be repaired.
Missing Comments
i thought i was going to receive some car floor mats but there aren't any.
Improvements
?
Mercedes E Class Estate (2013-16)
Mark
17/04/2014
17/04/2014
10 / 10
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Mark of Goole, who had a new Mercedes E Class Diesel Estate (2013 - 2016) on 17/04/2014
Overall: 10 / 10
Dealer Service Comments
Had no contact with supplying dealer - however the vehicle was immaculately presented
Improvements
Nothing - was perfect ????
Volkswagen Up (2012-16)
Tim
17/04/2014
17/04/2014
8 / 10
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Tim of Blackburn, who had a new VW Up Hatchback (2012 - 2016) on 17/04/2014
Overall: 8 / 10
Honda Civic (2012-14)
Tricky
07/04/2014
07/04/2014
6 / 10
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Tricky of Norwich, who had a new Honda Civic Diesel Hatchback (2012 - 2014) on 07/04/2014
Overall: 6 / 10
Nissan Juke (2010-14)
Iain
16/04/2014
16/04/2014
10 / 10
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Iain of Motherwell, who had a new Nissan Juke Diesel Hatchback (2010 - 2014) on 16/04/2014
Overall: 10 / 10
Nissan X-Trail Station Wagon (2011-14)
Dave
11/04/2014
11/04/2014
6 / 10
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Dave of Nr Otley, who had a new Nissan X-Trail Station Wagon Special Editions (2011 - 2014) on 11/04/2014
Overall: 6 / 10
Delivery Person Comments
Delivery driver very pleasant but would have had a long walk of about 3 miles if I had not given him a lift using my other car ! we live in a rural are with no bus so I drove him to nearest bus.NB he did not ask but I offered.
Delivery Punctuality Comments
Delivered the car a day early which was ok but there was no manual and no tax disc >a bit pointless as I cold not drive it that day due to insurance and tax!
Overall Punctuality Comments
Delivered the car a day early which was ok but there was no manual and no tax disc >a bit pointless as I cold not drive it that day due to insurance and tax!
Missing Comments
Not sure as I dont know without the hanbook
Improvements
Delivery seemed rushed and things were missing and still are a week later ie handbook and warranty info and breakdown cover info?
Nissan Juke (2010-14)
James
15/04/2014
15/04/2014
10 / 10
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James of Chester Le Street, who had a new Nissan Juke Diesel Hatchback (2010 - 2014) on 15/04/2014
Overall: 10 / 10
Delivery Person Comments
Very pleasant
Delivery Punctuality Comments
Telephoned to give a time of delivery and delivered on time
Overall Punctuality Comments
Telephoned to give a time of delivery and delivered on time
Cleanliness Comments
Very clean and valeted
Overall Comments
Kept informed by driver very polite and punctual
Delivery Communication Comments
Co
much
Communicated really well always kept up to date
Improvements
Nothing no problems encountered
Skoda Octavia (2013-17)
Queenie
16/04/2014
16/04/2014
10 / 10
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Queenie of Washington, who had a new Skoda Octavia Diesel Hatchback (2013 - 2017) on 16/04/2014
Overall: 10 / 10
Delivery Person Comments
Driver very polite, allowed time to look around the car and make sure all was OK.
Ford Fiesta (2012-17)
Lucy
14/04/2014
14/04/2014
10 / 10
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Lucy of Hull, who had a new Ford Fiesta Hatchback (2012 - 2017) on 14/04/2014
Overall: 10 / 10
Missing Comments
Tax disc. But was informed that it will follow in the post.
Nissan Juke (2011-14)
Janie
14/04/2014
14/04/2014
6 / 10
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Janie of Sunderland, who had a new Nissan Juke Hatchback Special Editions (2011 - 2014) on 14/04/2014
Overall: 6 / 10
Nissan Qashqai (2014-17)
Jayne
11/04/2014
11/04/2014
8 / 10
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Jayne of Carlisle, who had a new Nissan Qashqai Hatchback (2014 - 2017) on 11/04/2014
Overall: 8 / 10
Dealer Service Comments
I had no direct contact
Overall Comments
Car was driver rather than on back of truck, meaning not 100% clean (but clean) and with added miles.
Mazda 6 Estate (2013-18)
Steve
04/04/2014
04/04/2014
6 / 10
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Steve of Hinckley, who had a new Mazda 6 Diesel Tourer (2013 - 2018) on 04/04/2014
Overall: 6 / 10
Delivery Person Comments
Delivery chappy was in a rush to leave - his next job from Hinckley was to deliver a car to London that same day!
Delivery Punctuality Comments
arrived later than expected... but no worries
Overall Punctuality Comments
arrived later than expected... but no worries
Cleanliness Comments
Apparently the car had been valeted .. very clean inside, quite dirty outside.. something to do with pesky that Saharan sand blowing over the UK.
Damage Comments
No damage, all in order :)
Dealer Service Comments
I have had some communication with the dealer, which was ok... was tempted to mark supplying dealer down on the basis that my blagging for freebies (key fobs & mats) were ignored - but on second thoughts, I decided not to!
Overall Comments
Car arrived later than expected and it was quite dirty :(
Delivery Communication Comments
Always kept up to date, very professional and courteous :)
Missing Comments
Not sure.. did try to blag a couple of key fobs and some free car mats .. but fell on deaf ears lols O_o
Improvements
Ensure the delivery drivers meet your exacting standards - in accordance with YOUR service level agreements i.e. deliver a shiny, new, clean car :)
Nissan Qashqai (2014-17)
Adam
10/04/2014
10/04/2014
8 / 10
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Adam of ABERDEEN, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 10/04/2014
Overall: 8 / 10
Improvements
Delivery driver reliant on public transport to get to next 'pick up'. As my office location is essentially in the middle of nowhere, he was stranded, therefore I had to give him a lift into town to the train station. Just a small annoyance given I was at work but couldn't leave him stuck here!
Nissan Juke (2010-14)
John
08/04/2014
08/04/2014
8 / 10
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John of Newcastle Upon Tyne, who had a new Nissan Juke Diesel Hatchback (2010 - 2014) on 08/04/2014
Overall: 8 / 10
Improvements
No :)
Honda Civic (2012-14)
Matt
09/04/2014
09/04/2014
10 / 10
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Matt of Llangadog, who had a new Honda Civic Diesel Hatchback (2012 - 2014) on 09/04/2014
Overall: 10 / 10
Missing Comments
Tax disc
Volvo V40 (2012-19)
Vince
08/04/2014
08/04/2014
10 / 10
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Vince of Milton Keynes, who had a new Volvo V40 Diesel Hatchback (2012 - 2019) on 08/04/2014
Overall: 10 / 10
Cleanliness Comments
even though he had driven it up from exeter, he took it to a carwash prior to delivery to me.
Missing Comments
I do not have the registration document
Improvements
was yet another good service
Vauxhall Corsa (2011-14)
Maria
07/04/2014
07/04/2014
8 / 10
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Maria of Harrow, who had a new Vauxhall Corsa Hatchback (2011 - 2014) on 07/04/2014
Overall: 8 / 10
Delivery Person Comments
Really friendly
Delivery Punctuality Comments
Crack of dawn as promised
Overall Punctuality Comments
Crack of dawn as promised
Improvements
Nothing really!
Volkswagen Up (2012-16)
Bernie
07/04/2014
07/04/2014
10 / 10
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Bernie of Manchester, who had a new VW Up Hatchback (2012 - 2016) on 07/04/2014
Overall: 10 / 10
Delivery Person Comments
The delivery man Troy was very helpful going through all the details of the car, where the tools where what all the controls were on the car. He was very good
Delivery Punctuality Comments
I received a phone call advising me of when the car was to be delivered on the day an hour before the car was actually delivered so I was really impressed with the punctuality on the day.
Overall Punctuality Comments
I received a phone call advising me of when the car was to be delivered on the day an hour before the car was actually delivered so I was really impressed with the punctuality on the day.
Cleanliness Comments
The car was pristine when delivered.
Damage Comments
There was no damage to the car upon delivery.
Dealer Service Comments
The supplying dealer service was excellent.
Overall Comments
Car was delivered on the requested day I received a call to advise me delivery would be made in an hours time which it was.
Delivery Communication Comments
Delivery communication was excellent through out the whole process.
Missing Comments
Car Mats but to be fair to Troy he did make a note on the delivery form and informed me that they would be sent to me as they are from another source.
Improvements
Honestly excellent service nothing I could suggest would improve upon the service I received.
Mercedes C Class Saloon (2011-14)
Matt
07/04/2014
07/04/2014
8 / 10
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Matt of Birmingham , who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 07/04/2014
Overall: 8 / 10
Cleanliness Comments
Car was spotless inside. Outside it was a little dirty (from driving) but to be fair the delivery guy offered to get it washed and it wasnt an issue.
Volkswagen Crafter Van
Mark
04/04/2014
04/04/2014
10 / 10
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Mark of Bangor, who had a new VW Crafter Van on 04/04/2014
Overall: 10 / 10
Missing Comments
Possibly: I've submitted a query via lingo, about one of the features which I believed was standard on the XF Luxury which isn't present on my vehicle.
This could be down to my interpretation (read: ignorance), so we'll wait until the answer is addressed by the dealer :)
Fiat 500 (2008-15)
Darren
07/04/2014
07/04/2014
10 / 10
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Darren of Hockley, who had a new Fiat 500 Hatchback (2008 - 2015) on 07/04/2014
Overall: 10 / 10
Improvements
A copy of the delivery note.
Ford Fiesta (2012-17)
Joe
01/04/2014
01/04/2014
10 / 10
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Joe of Teddington, who had a new Ford Fiesta Hatchback (2012 - 2017) on 01/04/2014
Overall: 10 / 10
Ford Fiesta (2012-17)
Mark
02/04/2014
02/04/2014
6 / 10
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Mark of Oxford, who had a new Ford Fiesta Hatchback (2012 - 2017) on 02/04/2014
Overall: 6 / 10
Delivery Person Comments
He was a bit curt and clearly in a hurry to get away.
Delivery Punctuality Comments
5 Hours early!
Overall Punctuality Comments
5 Hours early!
Dealer Service Comments
Not really had any direct communication
Overall Comments
Delivery came at a time I said I was unavailable.
Improvements
Deliver on time!
Mercedes A Class (2013-15)
Pedro
03/04/2014
03/04/2014
10 / 10
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Pedro of Livingston, who had a new Mercedes A Class Diesel Hatchback (2013 - 2015) on 03/04/2014
Overall: 10 / 10
Improvements
Nothing much - it was great all the way through and fantastic levels of feedback and honesty all the way through!
Volkswagen Touareg Estate (2010-14)
Mark
03/04/2014
03/04/2014
10 / 10
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Mark of Reading, who had a new VW Touareg Diesel Estate (2010 - 2014) on 03/04/2014
Overall: 10 / 10
Improvements
Nothing, you have done a fantastic job and i could not have asked for anything more
Citroen DS3 (2010-15)
Kevin
01/04/2014
01/04/2014
6 / 10
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Kevin of Leighton Buzzard, who had a new Citroen DS3 Hatchback Special Edition (2010 - 2015) on 01/04/2014
Overall: 6 / 10
Delivery Person Comments
He was very polite and efficient. Not much English but we managed fine.
Delivery Punctuality Comments
About an hour later than estimated but that's traffic for you (and we're not always on Sat nav)
Overall Punctuality Comments
About an hour later than estimated but that's traffic for you (and we're not always on Sat nav)
Cleanliness Comments
Unfortunately coincided with Saharan sandstorm so covered in sandy film. First thug I had to do was hose it. Otherwise spotless.
Dealer Service Comments
Could've hosed the car before delivery. We had disagreement on fuel in it they may 5litres. All I can say is no dots on gauge and all warnings flashing and buzzing. Must've evaporated... :-) Couldn't risk driving into town to fill up so had to buy Jerry can. Don't feel "loved" by dealer, with whom I'm spending about £7k...
Missing Comments
But USB port packed up on Day 3. Seems I have to sort that myself.
Improvements
You: nothing.
Volvo XC60 Estate (2013-17)
02/04/2014
02/04/2014
10 / 10
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of , who had a new Volvo XC60 Diesel Estate (2013 - 2017) on 02/04/2014
Overall: 10 / 10
Delivery Person Comments
very helpful, took me for a run to show me how to drive an automatic
Delivery Punctuality Comments
phoned me the day before to give me an approx time and then phoned again 30 minutes before arrival
Overall Punctuality Comments
phoned me the day before to give me an approx time and then phoned again 30 minutes before arrival
Nissan Juke (2010-14)
Michelle
01/04/2014
01/04/2014
10 / 10
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Michelle of Kirkcaldy, who had a new Nissan Juke Diesel Hatchback (2010 - 2014) on 01/04/2014
Overall: 10 / 10
Ford Fiesta (2012-17)
Peter
01/04/2014
01/04/2014
8 / 10
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Peter of Buxton, who had a new Ford Fiesta Hatchback (2012 - 2017) on 01/04/2014
Overall: 8 / 10
Delivery Person Comments
2nd hand response - accepted by my teenage son (i have a job…) by delivery driven took time to show him around the car
Delivery Punctuality Comments
And rang beforehand to confirm time.
Overall Punctuality Comments
And rang beforehand to confirm time.
Cleanliness Comments
Minimal mud from driving to the house - nil else
Dealer Service Comments
No problem
Overall Comments
Driven to my house - ideal would be transfer on a trailer!
Delivery Communication Comments
Happy with it!
Improvements
Trailer delivery is ideal but probably not worth extra cost.
Nissan Qashqai (2014-17)
Rick
02/04/2014
02/04/2014
8 / 10
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Rick of Uttoxeter, who had a new Nissan Qashqai Hatchback (2014 - 2017) on 02/04/2014
Overall: 8 / 10
Delivery Person Comments
Nice older gent. Not a boy racer.
Delivery Punctuality Comments
Slightly after the expected time, but driver had already rang to say.
Overall Punctuality Comments
Slightly after the expected time, but driver had already rang to say.
Cleanliness Comments
spotless, even though it had been driven.
Damage Comments
Everything was good.
Dealer Service Comments
Car arrived correctly with no damage or bits missing
Overall Comments
Delerivery driver rang to say when he would arrive, and he did.
Delivery Communication Comments
Day and time communicated. Slightly late delivery communicated.
Missing Comments
Very pleased
Improvements
Would be nice to have it transported.
Mazda 6 Estate (2013-18)
01/04/2014
01/04/2014
8 / 10
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of , who had a new Mazda 6 Diesel Tourer (2013 - 2018) on 01/04/2014
Overall: 8 / 10
Delivery Person Comments
Very pleasant, polite and efficient gentleman. Was keen to show the workings of the car and gave us plenty of time to check the car.
Delivery Punctuality Comments
It arrived spot on the time we were told. Coulnd'nt ask for more.
Overall Punctuality Comments
It arrived spot on the time we were told. Coulnd'nt ask for more.
Cleanliness Comments
Inside was immaculate, the outside was dusty due to the Sahara sands blowing over us. The car had come over 100 miles so we thought it was acceptable.
Overall Comments
Communication with driver excellent, we were kept well informed
Delivery Communication Comments
Very informative as easy to follow.
Missing Comments
Interior mats
Spare wheel/jack
But we understand that these are optional extras.
Improvements
Cant think how you could have improved on our experience.Thankyou
Volkswagen Golf (2013-17)
Simon
28/03/2014
28/03/2014
8 / 10
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Simon of Tamworth/Staffordshire, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 28/03/2014
Overall: 8 / 10
Cleanliness Comments
If I was being really picky, there was dust on the dash and looked like it had been missed. Also the exterior mirrors looked they had not been cleaned. Had to give the car dash a vac & clean the exterior mirrors. Paint felt rough which most people would not pick up on. Not an issue, as I will be claying the paint & sealing it next w end.
Dealer Service Comments
Communications were excellent at the start, but the dealer never replied to a mail I sent reference delivery of the car/ check list.
This resulted in me contacting Ling to follow this up for me.
Delivery Communication Comments
Great could not fault
Missing Comments
Micro USB lead to connect my android phone. 2 leads were sent but I think both were I phone leads :-(
Improvements
Nothing, service was faultless.
Volkswagen Touareg Estate (2010-14)
Kev
28/03/2014
28/03/2014
6 / 10
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Kev of Sunderland, who had a new VW Touareg Diesel Estate (2010 - 2014) on 28/03/2014
Overall: 6 / 10
Delivery Person Comments
Very polite, called on the way to explain how long it would be until he arrived. Told me all about the car and apologised for the car being dirty due to the road conditions on the way. Please pass on my thanks to the delivery driver.
Cleanliness Comments
I don't expect the car to be clean when it arrived having driven 300 miles on terrible roads - the car looked as I expected until I washed it and found all the sticky stuff off the protective packaging still on the car which was black from the road dirt and will not wash off.
Damage Comments
All the sticky stuff on the car which is now black on a white car - bonnet has a lot of black marks which could not be seen when the car was delivered due to the road dirt. I am not sure that the marks will all come off the paint as I don't think they are all sticky stuff. They look almost rubber like marks from something like a jet wash hose.
Dealer Service Comments
The condition of the car under the road dirt, the registration plates being incorrect meaning I have not used the car over the weekend. Let's see how quickly they resolve the issue of the plates and also the condition of the paintwork.
I am going to book the car in with my valeter who cleans my car monthly - maybe they would pay for him to correct the issues.
Missing Comments
Not missing but needs rectifying - the reg plates on the car are displaying the wrong registration. I have been unable to make contact with anyone from the dealership over the weekend so have bit used the car. Not a great start to the new vehicle.
Improvements
The actual delivery was great, the driver was nice and early and took me through the car. He was very polite and apologised for how dirty the car was and explained the road conditions (rain/snow) on the way up from Basingstoke.
Hyundai i20 (2012-14)
Corinne
28/03/2014
28/03/2014
8 / 10
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Corinne of Edinburgh, who had a new Hyundai i20 Hatchback (2012 - 2014) on 28/03/2014
Overall: 8 / 10
Delivery Person Comments
the man was friendly and offered to go over the controls with me if i wanted him to
Cleanliness Comments
considering the guy had driven 306 miles through the night, in the rain, to arrive when he did, I couldn't really expect the car to be splash free. the inside was fine.
Dealer Service Comments
I certainly didn't experience any problems.
Overall Comments
Getting the car at 8 a.m. was brilliant. He phoned me earlier to say he was about 30 minutes away.
Delivery Communication Comments
I didn't have much contact with the dealer before the delivery, but your own service is wonderful. You kept me informed of the progress.
Improvements
as this is the first time I've had a car delivered to my door I cant really offer any suggestions
Mercedes C Class Saloon (2011-14)
Mark
28/03/2014
28/03/2014
8 / 10
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Mark of Ashford, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 28/03/2014
Overall: 8 / 10
Delivery Person Comments
Our delivery man was a lovely friendly man .
Cleanliness Comments
Valeted very well ,but had it cleaned and polished
this morning as wasn't super clean or waxed.
Overall Comments
A great service
Delivery Communication Comments
Would of liked a call/text just before the car arrived .
Improvements
More details on delivery a delivery time .
Nissan Qashqai (2014-17)
Bruce
27/03/2014
27/03/2014
6 / 10
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Bruce of Edinburgh, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 27/03/2014
Overall: 6 / 10
Delivery Person Comments
Not the most friendly of chaps. A bit condescending to my wife apparently.
Delivery Punctuality Comments
Can't fault it.
Overall Punctuality Comments
Can't fault it.
Cleanliness Comments
Exterior very grimey, drivers footwell muddy.
Damage Comments
Nothing that could be seen, but car was a bit dirty and wet.
Overall Comments
No the most personable delivery guy and car was a bit grubby.
Missing Comments
Not that I have noticed.
Although a had heard about the toxic sweets but they must be a thing of the past.
Improvements
Make the car nice and shiny.
Nissan Qashqai (2014-17)
Tom
26/03/2014
26/03/2014
8 / 10
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Tom of SLEAFORD, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 26/03/2014
Overall: 8 / 10
Mercedes A Class (2013-15)
Glenn
24/03/2014
24/03/2014
8 / 10
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Glenn of Ware, who had a new Mercedes A Class Hatchback (2013 - 2015) on 24/03/2014
Overall: 8 / 10
Improvements
Cleaner and at time suggested. (Told lunch time, arrived at just before 3pm)
Hyundai IX35 Estate (2010-15)
Garry
26/03/2014
26/03/2014
8 / 10
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Garry of Newcastle Upon Tyne, who had a new Hyundai IX35 Estate (2010 - 2015) on 26/03/2014
Overall: 8 / 10
Missing Comments
Tax disc
Nissan Qashqai (2014-17)
Vic
25/03/2014
25/03/2014
8 / 10
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Vic of Nuneaton, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 25/03/2014
Overall: 8 / 10
Cleanliness Comments
The driver had driven on the motorway and even said that he had stopped to give it a wipe down before delivering it
Nissan Juke (2010-14)
Poggy
24/03/2014
24/03/2014
10 / 10
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Poggy of Mexbrough, who had a new Nissan Juke Diesel Hatchback (2010 - 2014) on 24/03/2014
Overall: 10 / 10
Delivery Person Comments
Really nice chap despite being a Man Utd fan, very friendly. made a proper effort to show every function of the car.
Delivery Punctuality Comments
Given 1 hours notice, arrived on time.
Overall Punctuality Comments
Given 1 hours notice, arrived on time.
Cleanliness Comments
Like a new car :-)
Overall Comments
Car was delivered in mint condition.
Improvements
Nothing really, everything was fine.
Volkswagen Scirocco Coupe (2008-14)
Alan
24/03/2014
24/03/2014
10 / 10
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Alan of Livingston, who had a new VW Scirocco Diesel Coupe (2008 - 2014) on 24/03/2014
Overall: 10 / 10
Delivery Person Comments
Very nice guy, dressed in suit - extremely enthusiastic considering he had just drove 350 miles
Delivery Punctuality Comments
He phoned me very early to tell me he would arrive at 12pm and he did.
Overall Punctuality Comments
He phoned me very early to tell me he would arrive at 12pm and he did.
Cleanliness Comments
Perfect.
Overall Comments
Arrived exactly on time, spent about 30 mins with me going through the whole car, hooking my phone up to the bluetooth etc.
Delivery Communication Comments
Couldn't be happier.
Improvements
Can't think of anything I thought the service was superb!
Mercedes E Class Saloon (2013-16)
26/03/2014
26/03/2014
10 / 10
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of , who had a new Mercedes E Class Diesel Saloon (2013 - 2016) on 26/03/2014
Overall: 10 / 10
Kia Sportage Estate (2010-16)
Barry
25/09/2013
25/09/2013
10 / 10
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Barry of Inverkeithing, who had a new Kia Sportage Estate (2010 - 2016) on 25/09/2013
Overall: 10 / 10
Volkswagen Touareg Estate (2010-14)
25/03/2014
25/03/2014
10 / 10
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of , who had a new VW Touareg Diesel Estate (2010 - 2014) on 25/03/2014
Overall: 10 / 10
Delivery Person Comments
Driver (Chris - retired Bobby) was very helpful.
Improvements
You couldn't.
Volvo XC60 Estate (2013-17)
26/03/2014
26/03/2014
8 / 10
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of , who had a new Volvo XC60 Diesel Estate (2013 - 2017) on 26/03/2014
Overall: 8 / 10
Overall Comments
...difficulty in getting 'time of delivery' information prior to the 'day of delivery'.
Improvements
Let me know earlier when the car would arrive. I appreciate you don't pay delivery fees etc, but the dealer has the delivery scheduled (presumably some days prior) so it's only a question of obtaining that information and passing it to me. A minor moan on the whole!
Ford Fiesta (2012-17)
Garbo
24/03/2014
24/03/2014
10 / 10
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Garbo of Knottingley, who had a new Ford Fiesta Hatchback (2012 - 2017) on 24/03/2014
Overall: 10 / 10
Delivery Person Comments
Very good
Delivery Punctuality Comments
Good
Overall Punctuality Comments
Good
Cleanliness Comments
Good was Valeted but got dirty on journey
Overall Comments
Very good
Improvements
Everything was good
Skoda Yeti Outdoor Estate (2013-17)
Jeremy
24/03/2014
24/03/2014
8 / 10
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Jeremy of Ayr, who had a new Skoda Yeti Outdoor Diesel Estate (2013 - 2017) on 24/03/2014
Overall: 8 / 10
Delivery Person Comments
Seemed friendly enough.
Cleanliness Comments
Car was very dusty, didn't look like a new car.
Dealer Service Comments
Their window stickers are a nightmare. It's right in the field of vision in the back window, and looks like it's never going to come off - breaks into 1mm pieces. There is also one in front window which won't come off.
Missing Comments
I didn't notice at delivery, but we are missing a luggage net which I believe is supplied, and the warning triangle.
Lexus CT (2011-13)
Mark
21/03/2014
21/03/2014
? / 10
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Lexus CT (2011-13)
Mark
21/03/2014
21/03/2014
6 / 10
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Mark of Pershore, who had a new Lexus CT Hatchback (2011 - 2013) on 21/03/2014
Overall: 6 / 10
Delivery Person Comments
New to the job, bad mannered expected to come in and be fed and watered for a couple of hours until his pick up arrived
Improvements
Sent someone a bit nicer, with at least some working knowledge of the car
Volkswagen Up (2012-16)
Gemma
22/03/2014
22/03/2014
10 / 10
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Gemma of Wakefield, who had a new VW Up Hatchback (2012 - 2016) on 22/03/2014
Overall: 10 / 10
Delivery Person Comments
Smelt nice, very polite, smart, explained whole process. Really nice guy. Showed me round car and controls etc.
Delivery Punctuality Comments
Spot on!
Overall Punctuality Comments
Spot on!
Cleanliness Comments
Only delivery dirt on it! (It is winter). Immaculate otherwise
Overall Comments
Rang beforehand with ETA. Was on time and within the time given by Ling
Improvements
Nothing. Excellent service. Fab delivery driver
Renault Clio (2013-16)
Jon
21/03/2014
21/03/2014
10 / 10
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Jon of Nottingham, who had a new Renault Clio Hatchback (2013 - 2016) on 21/03/2014
Overall: 10 / 10
Improvements
bang on couldn't be better!!!
Ford Fiesta (2012-17)
Ieu
24/03/2014
24/03/2014
10 / 10
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Ieu of Newcastle Emlyn, who had a new Ford Fiesta Diesel Hatchback (2012 - 2017) on 24/03/2014
Overall: 10 / 10
Overall Comments
Recieved phone call from delivery driver 9.00am advising he was ready to leave . Time of delivery approx 12.30pm. He made good time arrived 1.00pm. Driver was vey helpfull showing me the controls etc. Driver was polite and had plenty of time to answer my questions. A very good experience.
Improvements
I was very happy with delivery arrangements.
Nissan Juke (2010-14)
Wendy
21/03/2014
21/03/2014
10 / 10
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Wendy of Kent, who had a new Nissan Juke Hatchback (2010 - 2014) on 21/03/2014
Overall: 10 / 10
Damage Comments
Not when delivered anyway!
Delivery Communication Comments
Called from motorway hour before delivery
Improvements
It was very smooth
Ford Fiesta (2012-17)
Robert
17/03/2014
17/03/2014
10 / 10
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Robert of Skipton, who had a new Ford Fiesta Hatchback (2012 - 2017) on 17/03/2014
Overall: 10 / 10
Delivery Person Comments
The man who delivered the car was very pleasant , his general demeanor was very good , no problems with him at all . Very Good .
Delivery Punctuality Comments
The car was delivered at the very time the driver said he would be here , Very Good .
Overall Punctuality Comments
The car was delivered at the very time the driver said he would be here , Very Good .
Cleanliness Comments
The car was spotless inside and out , Very Good .
Damage Comments
No Damage at all .
Overall Comments
I found the delivery process was very good ,
Delivery Communication Comments
No problems with delivery communications .
Missing Comments
Everything was complete .
Improvements
I don't think any changes are needed , the whole process was most satisfactory .
Mercedes SLK Convertible (2012-16)
Liam
21/03/2014
21/03/2014
6 / 10
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Liam of Glasgow, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 21/03/2014
Overall: 6 / 10
Delivery Person Comments
Steve was friendly and pleasant and felt really bad about the damage to the wheel.
Delivery Punctuality Comments
Turned up in the morning on the day we had arranged.
Overall Punctuality Comments
Turned up in the morning on the day we had arranged.
Cleanliness Comments
It was clean and looked good on arrival, he had obviously had it washed at somepoint on the journey from Bolton.
Damage Comments
The alloy wheel was scuffed. I've also noticed a small dent since but can't prove that it was delivered like that (though I have only had the car 3 days...)
Dealer Service Comments
I'm not sure if this is unfair but the dealer had the car delivered to me using a driver rather than a truck which would have been fine, but the driver then had no way of getting anywhere once he had dropped the car off. I believe this was caused because the person picking him up had a problem with their car, but it still seemed like an odd situation. I ended up driving him into town which meant I had to leave work and make up the time later.
The dealer should have provided him with alternative transport, surely.
Overall Comments
Was arranged fairly quickly and arrived on time - unfortunately the wheel was damaged and although I'm not particularly bothered I guess I can't mark the overall delivery as anything better than average because of that.
Missing Comments
I've said that I have the warranty book, but don't actually know for sure? I know I got a handbook in a leather holder and there were a couple of documents in there but I can't say for sure right now that there is definitely warranty info contained in it.
Improvements
I was quite happy with things from your end.
Ford Focus Estate (2011-14)
Gemma
20/03/2014
20/03/2014
6 / 10
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Gemma of Mexborough, who had a new Ford Focus Estate (2011 - 2014) on 20/03/2014
Overall: 6 / 10
Delivery Person Comments
He was a nice friendly chap, shouldn't have told me how much he'd just beasted my car before he pulled up though. He did rather cheekily ask for a lift to the train station as he was delivering it by himself.
Delivery Punctuality Comments
Given a 12-2pm slot, it arrived at 1pm.
Overall Punctuality Comments
Given a 12-2pm slot, it arrived at 1pm.
Cleanliness Comments
The cars interior was very bad, there was polish marks where the valeters had not cleaned it properly. There was streaks from the polish and the delivery chap did apologise for this.
Overall Comments
Guy who delivered it proceeded to tell me that it's very fast! He claimed he was doing 125mph "Before he knew it" He also managed to average 13mpg on the 35 mile journey, meaning he had driven the car very hard before it arrived. The manual of the car says it musn't be driven hard for the 1st 1000km!!
Improvements
Delivered on a truck or available for pick up would be ideal. This would prevent joyriders from delivering cars!
Nissan Juke (2011-14)
Derek
21/03/2014
21/03/2014
10 / 10
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Derek of Newcastle, who had a new Nissan Juke Hatchback Special Editions (2011 - 2014) on 21/03/2014
Overall: 10 / 10
Improvements
nothing car was delivered at exactly the time they said it would be
Volkswagen Golf (2013-17)
Catherine
21/03/2014
21/03/2014
8 / 10
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Catherine of Wakefield, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 21/03/2014
Overall: 8 / 10
Overall Comments
it was ok but did not explain anything with the car
Delivery Communication Comments
it was great service and great communication very helpful
Missing Comments
we have got a delivery note that my husband signed but the check list was not done
Improvements
maybe just try and explain how to work things in the car
Seat Leon (2013-16)
David
21/03/2014
21/03/2014
6 / 10
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David of Basingstoke, who had a new Seat Leon Diesel Hatchback (2013 - 2016) on 21/03/2014
Overall: 6 / 10
Cleanliness Comments
I accepted it unwashed but it could have done with a vacuum.
Delivery Communication Comments
The dealer didn't respond to requests regarding the location of the vehicle
Improvements
On the whole nothing but if the car is due to arrive at the dealer on a given day and it doesn't you should be proactive in finding out why.
Ford Focus (2011-14)
Anthony
21/03/2014
21/03/2014
8 / 10
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Anthony of Worksop, who had a new Ford Focus Diesel Hatchback (2011 - 2014) on 21/03/2014
Overall: 8 / 10
Delivery Person Comments
Very nice and polite gentleman
Delivery Punctuality Comments
I told them that I started work at 11am and they bent over backwards to get it here in time in which they did
Overall Punctuality Comments
I told them that I started work at 11am and they bent over backwards to get it here in time in which they did
Cleanliness Comments
The car was dirty but the delivery guy put in £40 worth of diesel to compensate which was awesome. Gave my son a fiver to clean the car instead... Happy days!
Dealer Service Comments
The dealer provided me with locking nuts and floor mats free of charge. With other new cars that I have had, I have had to pay extra for these items to a sum of £100
Improvements
Nothing. Keep doing what you are doing . Brilliant!!
Nissan Qashqai (2014-17)
Peter
21/03/2014
21/03/2014
10 / 10
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Peter of Crawley, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 21/03/2014
Overall: 10 / 10
Missing Comments
only missing tax disc, but advised that should come in post.
Improvements
deliver with a full tank of fuel maybe, but thats just wishful thinking really..
Nissan Juke (2010-14)
21/03/2014
21/03/2014
8 / 10
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of , who had a new Nissan Juke Diesel Hatchback (2010 - 2014) on 21/03/2014
Overall: 8 / 10
Missing Comments
something missing from the boot tray, has a molded space for something but nothing there
Nissan Qashqai (2014-17)
Nick
20/03/2014
20/03/2014
10 / 10
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Nick of Somerset, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 20/03/2014
Overall: 10 / 10
Improvements
Nothing.
Citroen DS3 (2010-15)
Alex
20/03/2014
20/03/2014
10 / 10
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Alex of Southampton, who had a new Citroen DS3 Diesel Hatchback (2010 - 2015) on 20/03/2014
Overall: 10 / 10
Delivery Person Comments
Really nice guy.
Damage Comments
Interior damage as discussed.
Improvements
Slight confusion over paperwork. I signed the Lingscars delivery request form - but bit of confusion over whether there was any other dealer paperwork for me to sign?
Lexus CT (2011-13)
Bean
19/03/2014
19/03/2014
10 / 10
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Bean of Bonnybridge, who had a new Lexus CT Hatchback (2011 - 2013) on 19/03/2014
Overall: 10 / 10
Nissan Juke (2010-14)
Rosie
19/03/2014
19/03/2014
10 / 10
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Rosie of Brighton, who had a new Nissan Juke Hatchback (2010 - 2014) on 19/03/2014
Overall: 10 / 10
Improvements
Nothing!!!
Volkswagen Up (2012-16)
Donna
19/03/2014
19/03/2014
8 / 10
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Donna of Chertsey, who had a new VW Up Hatchback (2012 - 2016) on 19/03/2014
Overall: 8 / 10
Delivery Person Comments
The delivery driver was a happy and friendly chap who gave us plenty of time to inspect the car before heading off.
Delivery Punctuality Comments
The delivery arrived at 2pm. Not the quoted 10am-12pm.
Overall Punctuality Comments
The delivery arrived at 2pm. Not the quoted 10am-12pm.
Overall Comments
I was a happy, grinning person
Improvements
Got it here in the times quotes
Volkswagen Up (2012-16)
Lisa
11/03/2014
11/03/2014
6 / 10
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Lisa of Peterborough, who had a new VW Up Hatchback (2012 - 2016) on 11/03/2014
Overall: 6 / 10
Delivery Person Comments
I didn't get close enough to smell him - sorry. Or it could be a good thing that I wasn't able to smell him!!! The delivery man seemed nice.
Delivery Punctuality Comments
He was earlier than the ETA given to yourselves which was good, and he did phone before arriving.
Overall Punctuality Comments
He was earlier than the ETA given to yourselves which was good, and he did phone before arriving.
Cleanliness Comments
Average/poor. Overall it was ok, but I demand a lot. I found a dusty footprint in the rear passenger footwell, think there was another dusty mark in the front passenger footwell. The interior windscreen wasn't cleaned well because it looked like someone had wiped it with a cloth. I found a ?sweet wrapper in the passenger footwell. The outside was better (new cars are really shiny aren't they), there was some bird poo, but I can't blame them for that.
Damage Comments
I didn't spy any.
Dealer Service Comments
I don't know what I should expect though.....
Overall Comments
The driver phoned with an ETA which was nice & = good.
Delivery Communication Comments
Yup it was good.
Missing Comments
What is a completed delivery form?
Improvements
Can't think of anything sensible.
Honda Civic (2012-14)
Kathryn
18/03/2014
18/03/2014
8 / 10
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Kathryn of Sheffield, who had a new Honda Civic Diesel Hatchback (2012 - 2014) on 18/03/2014
Overall: 8 / 10
Mercedes C Class Saloon (2011-14)
17/03/2014
17/03/2014
8 / 10
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of , who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 17/03/2014
Overall: 8 / 10
Mercedes C Class Saloon (2011-14)
17/03/2014
17/03/2014
8 / 10
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of , who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 17/03/2014
Overall: 8 / 10
Citroen DS3 (2010-15)
18/03/2014
18/03/2014
8 / 10
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of , who had a new Citroen DS3 Diesel Hatchback (2010 - 2015) on 18/03/2014
Overall: 8 / 10
Cleanliness Comments
Water Washer bottle was completely empty, delivery driver wrote this on is notes.
Improvements
maybe cover the car on the trailer, my car was covered in heavy black dirt marks, wheels where very dirty
Mercedes SLK Convertible (2012-16)
Bally
23/09/2013
23/09/2013
10 / 10
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Bally of Winsford, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 23/09/2013
Overall: 10 / 10
Damage Comments
Some bodywork scratches under front valance but not visible unless you look from below. Don't cause me any issues.
Improvements
Delivery was great so no further comments to make.
Mercedes SLK Convertible (2012-16)
Wendy
08/10/2013
08/10/2013
8 / 10
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Wendy of Porthcawl, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 08/10/2013
Overall: 8 / 10
Mercedes E Class Saloon (2013-16)
10/07/2013
10/07/2013
8 / 10
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of , who had a new Mercedes E Class Diesel Saloon (2013 - 2016) on 10/07/2013
Overall: 8 / 10
Nissan Qashqai (2014-17)
Andy
18/03/2014
18/03/2014
10 / 10
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Andy of Stockport, who had a new Nissan Qashqai Hatchback (2014 - 2017) on 18/03/2014
Overall: 10 / 10
Delivery Person Comments
Very helpful and knowledgable and enthusicatic about the car. Wasnt in a rush to get away.
Delivery Punctuality Comments
I hadnt received a estimated delivery time so was very happy when he arrived at 8.10am
Overall Punctuality Comments
I hadnt received a estimated delivery time so was very happy when he arrived at 8.10am
Cleanliness Comments
excellent
Overall Comments
Car Arrived at 8.10am Very Pleased
Missing Comments
Only thing and Im being picky. No mats in the car. I would of though for that spec of car nissan would include them.
Improvements
Not sure I can think of anything.
Nissan Juke (2010-14)
Martin
06/03/2014
06/03/2014
8 / 10
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Martin of Salisbury, who had a new Nissan Juke Diesel Hatchback (2010 - 2014) on 06/03/2014
Overall: 8 / 10
Cleanliness Comments
Could have gone via a car wash after driving it
Overall Comments
Delivered on time - my wife did have to take the delivery driver to the train station in Salisbury because there were no taxis!
Volkswagen Tiguan Estate (2008-11)
Ajay
14/10/2013
14/10/2013
10 / 10
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Ajay of London, who had a new VW Tiguan Diesel Estate (2008 - 2011) on 14/10/2013
Overall: 10 / 10
Nissan Micra (2013-16)
Damian
17/03/2014
17/03/2014
8 / 10
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Damian of Darwen, who had a new Nissan Micra Hatchback (2013 - 2016) on 17/03/2014
Overall: 8 / 10
Delivery Person Comments
Polite tidy older gentleman, very careful driver. Friendly and efficient.
Delivery Punctuality Comments
Slightly late but advised several hours in advance.
Overall Punctuality Comments
Slightly late but advised several hours in advance.
Cleanliness Comments
White car shows every speck of dirt, it was 99% spotless
Dealer Service Comments
No dealer contact directly but no issues either so ok
Overall Comments
Slightly late but the driver advised me well in advance.
Delivery Communication Comments
Lings communication is the best! I once enquired at Citroen about an excess mileage cost, my response was thirty days later by post. Ling replies in minutes, What does that say about customer service!
Improvements
Overall very good and half a tank of fuel almost :)
Lexus CT (2011-13)
Col
14/03/2014
14/03/2014
6 / 10
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Col of Sheffield, who had a new Lexus CT Hatchback (2011 - 2013) on 14/03/2014
Overall: 6 / 10
Delivery Person Comments
Georgina was excellent but I could tell she was extremely embarrassed by the situation explained above.
Dealer Service Comments
Read my comments above. The car was ordered on Dec 23rd so that had nearly 3 months to sort the paperwork. It might not be the dealer that was at fault as it could be Toyota Finance that were responsible for the balls up but whoever it was, it has left me with a very poor impression of Lexus/Toyota.
Overall Comments
I felt very let down by Lexus/Toyota. The car was delivered at 11am but they would not hand it over to me. They wanted another piece of paperwork completing. This was emailed for me to sign, scan and email back, which I promptly did. The delivery person kept ringing up the dealer and Toyota Finance but they would still not release the car. After two hours they said it would take 5 minutes so I drove the delivery person to the train station, which took about 15 minutes. When we got there, they would still not release so I had to park up and find a coffee shop. While parking up, I kerbed the rear alloy - my fault entirely but it wouldn't have happened if Toyota Finance hadn't keep me waiting. The delivery person was very sympathetic and said she would ask if Toyota/Lexus would cover the cost of repair as a goodwill gesture. I do hope so. Eventually by 2pm, they had still not given permission to hand over the car so the delivery person took an executive decision and let me drive away. Oh, forgot to mention that there was no tax disc for the car so I feel loath to drive it. It was mentioned that there is a 14 day grace period from registration but I don't know when it was registered and also if I get pulled over, it will be me who has to do the explaining. As you can imagine, I feel very let down by them.
Delivery Communication Comments
Ling was excellent as usual. Communications were good until the delivery day fiasco.
Missing Comments
No delivery form and no tax disc. It is now four days after delivery and no tax disc has been received. I do not know when the 14 days grace period runs out so I could be using the car illegally. I'm not very happy at all about this.
Improvements
Not really sure if Lings Cars could have done any better as there was no problem with them. As for the dealer, well I think the above comments tell you how I feel about them.
Volkswagen Up (2012-16)
Russell
14/03/2014
14/03/2014
10 / 10
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Russell of Stafford, who had a new VW Up Hatchback (2012 - 2016) on 14/03/2014
Overall: 10 / 10
Delivery Person Comments
No issues.
Overall Comments
On time, called before.
Nissan Juke (2011-14)
Oli
17/03/2014
17/03/2014
10 / 10
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Oli of Nottingham, who had a new Nissan Juke Hatchback Special Editions (2011 - 2014) on 17/03/2014
Overall: 10 / 10
Dealer Service Comments
No real direct contact.
Improvements
Nothing.
Ford Mondeo Estate (2010-14)
Catherine
13/03/2014
13/03/2014
8 / 10
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Catherine of Uxbridge, who had a new Ford Mondeo Diesel Estate (2010 - 2014) on 13/03/2014
Overall: 8 / 10
Dealer Service Comments
Second guessing my colour choice is not really appropriate. I'd signed on the dotted line. Its nothing to do with the dealer what colour I have.
Overall Comments
Would have liked to know before whether it would be am or pm delivery.
Improvements
More contact with the courier would have put my mind at rest. I was told any time before 1500 and I didn't get a phone call until 1430 and he showed up at 1450 if its going to be right at the end of the time window at least let me know. I was getting a bit twitchy about it.
Volkswagen Tiguan Estate (2011-16)
Mark
13/03/2014
13/03/2014
10 / 10
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Mark of Hull, who had a new VW Tiguan Diesel Estate (2011 - 2016) on 13/03/2014
Overall: 10 / 10
Delivery Person Comments
Again - no faults here very professional and helpful explaining details of the car and its operation to me.
Delivery Punctuality Comments
Advised for around lunchtime. Car arrived 10am prompt. Excellent.
Overall Punctuality Comments
Advised for around lunchtime. Car arrived 10am prompt. Excellent.
Cleanliness Comments
Apart from some water marking during transport in a spotless pristine condition.
Overall Comments
Excellent delivery by Martins. No complaints at all!!
Delivery Communication Comments
Excelent comms
Missing Comments
Road fund disc missing, advised to follow. arrived today 17/3/14
Improvements
Apart from shrink wrap the vehicle - nothing at all!!
Citroen C3 (2013-16)
Karen
13/03/2014
13/03/2014
8 / 10
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Karen of Stoke-on-Trent, who had a new Citroen C3 Hatchback (2013 - 2016) on 13/03/2014
Overall: 8 / 10
Dealer Service Comments
Didn't really have any dealings with the dealer.
Missing Comments
Service history book
Improvements
Felt a bit rushed.It would have been helpful if Iwas given a quick overview of the car.The person who delivered the car said he
wasnt the dealer, his job was just to deliver the car.within 5 minutes of him taking the car off the transporter he was gone.
Mercedes C Class Saloon (2011-14)
Jan
14/03/2014
14/03/2014
8 / 10
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Jan of London, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 14/03/2014
Overall: 8 / 10
Cleanliness Comments
The interior was very clean, but as the delivery mileage was 321 miles, there was a certain amount of road grime on the paintwork. I had the car hand washed and waxed as it had not been waxed before delivbery.
Dealer Service Comments
The dealer incorrectly registered the car in my name rather than Mercedes Benz Finance. I'm informed that DVLA will send the V5 to me which I am asked to then send it to dealer Mercedes Bolton so they can correct the error. No hassle really, but not what I expect from Mercedes.
Improvements
Not really, the car was delivered early (8.00am)on the day requested, so couldn't have been better.
Volkswagen Up (2012-16)
Ilva
08/03/2014
08/03/2014
8 / 10
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Ilva of County Durham, who had a new VW Up Hatchback (2012 - 2016) on 08/03/2014
Overall: 8 / 10
Delivery Person Comments
Explained everything about the car to me. Very polite and advised me of arrival time.
Delivery Punctuality Comments
Very prompt delivery
Overall Punctuality Comments
Very prompt delivery
Cleanliness Comments
Very clean car
Dealer Service Comments
I had mentioned previously that all my documents, passport, driving lic were all just posted back to me second class...I expected special delivery and feel that the dealer is trying to save money.
Overall Comments
Fantastic service. Very quick delivery of the car and all my questions were answered quickly
Delivery Communication Comments
Excellent service
Volvo XC90 Estate (2006-14)
Max
14/03/2014
14/03/2014
10 / 10
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Max of Sheffield, who had a new Volvo XC90 Diesel Estate (2006 - 2014) on 14/03/2014
Overall: 10 / 10
Volvo XC60 Estate (2013-17)
Pippa
14/03/2014
14/03/2014
8 / 10
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Pippa of Old Windsor, who had a new Volvo XC60 Diesel Estate (2013 - 2017) on 14/03/2014
Overall: 8 / 10
Delivery Communication Comments
Communication regarding delivery was very good with you but dealer did not contact me until 20 minutes before delivery.
Missing Comments
There was only one copy of the delivery form and I do not have a photocopier at my house!
Improvements
A call the day before just to give me a rough idea of delivery time would have been the cherry on the icing on the cake!
Renault Captur (2013-17)
Sally
14/03/2014
14/03/2014
8 / 10
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Sally of Emsworth, who had a new Renault Captur Diesel Hatchback (2013 - 2017) on 14/03/2014
Overall: 8 / 10
Mercedes SLK Convertible (2011-16)
Rachel
13/03/2014
13/03/2014
8 / 10
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Rachel of Newcastle, who had a new Mercedes SLK Roadster (2011 - 2016) on 13/03/2014
Overall: 8 / 10
Delivery Person Comments
Not applicable - collected from lings
Delivery Punctuality Comments
Good
Overall Punctuality Comments
Good
Cleanliness Comments
Poor
Damage Comments
Good
Overall Comments
Good
Kia Sportage Estate (2010-16)
Patrick
06/03/2014
06/03/2014
4 / 10
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Patrick of Cuddington, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 06/03/2014
Overall: 4 / 10
Delivery Person Comments
didn't demonstrate car features. Didn't know where service book was and seemed in a hurry to get away.
Delivery Punctuality Comments
see above
Overall Punctuality Comments
see above
Overall Comments
Wrong Car was ordered manual V automatic. I had to wait two more months for it to be sorted. On the day of delivery I was promised an early pm delivery and he did not arrive till after 4 and that was after me querying where it was.
Improvements
getting the order right and being on time
Nissan Qashqai (2014-17)
Ali
13/03/2014
13/03/2014
10 / 10
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Ali of Ellon, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 13/03/2014
Overall: 10 / 10
Delivery Person Comments
Polite and well presented
Delivery Punctuality Comments
I was contacted an hour before delivery
Overall Punctuality Comments
I was contacted an hour before delivery
Cleanliness Comments
spotless
Overall Comments
No hickups at all. Delivered in good time by a very polite driver.
Improvements
Nothing, was spot on.
Nissan Qashqai (2014-17)
Nick
03/03/2014
03/03/2014
6 / 10
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Nick of Cheshire, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 03/03/2014
Overall: 6 / 10
Delivery Person Comments
nice enough guy
Delivery Punctuality Comments
yes early
Overall Punctuality Comments
yes early
Cleanliness Comments
It's a white car so picks up dirt quickly
Overall Comments
He arrived just before I had to take my kids to school, no problem, but I was in a bit of a rush myself.
Missing Comments
The car tax has yet to arrive
Nissan Qashqai (2014-17)
Loretta
12/03/2014
12/03/2014
8 / 10
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Loretta of Glasgow, who had a new Nissan Qashqai Hatchback (2014 - 2017) on 12/03/2014
Overall: 8 / 10
Delivery Communication Comments
very good communication at all times
Improvements
i have no faults in which the car was delivered to me...
Nissan Navara
Maygo
12/03/2014
12/03/2014
10 / 10
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Maygo of Nottingham, who had a new Nissan Navara Diesel (2010 - 2015) on 12/03/2014
Overall: 10 / 10
Delivery Person Comments
Lady was very nice.
Delivery Punctuality Comments
Delivered at the time she said when she rang me earlier in the day.
Overall Punctuality Comments
Delivered at the time she said when she rang me earlier in the day.
Delivery Communication Comments
To be fair the whole buying experience has been excellent. Wish I could sell my machines in my business with out any verbal contact! Great service, great company, great team.
Improvements
Left a million quid on the back seat!
Nissan Juke (2011-14)
Tony
10/03/2014
10/03/2014
10 / 10
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Tony of Wakefield, who had a new Nissan Juke Hatchback Special Editions (2011 - 2014) on 10/03/2014
Overall: 10 / 10
Delivery Person Comments
Very friendly and informative
Delivery Punctuality Comments
We received a text from the delivery man the night before stating he would be with us between 8am and 9am, he arrived at 8.35am.
Overall Punctuality Comments
We received a text from the delivery man the night before stating he would be with us between 8am and 9am, he arrived at 8.35am.
Dealer Service Comments
Difficult to comment as the only dealings with them were the delivery of the car.
Improvements
I would have preferred to receive a copy of the delivery note.
Nissan Navara
Matt
05/03/2014
05/03/2014
8 / 10
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Matt of Warwick, who had a new Nissan Navara Diesel (2010 - 2015) on 05/03/2014
Overall: 8 / 10
Delivery Person Comments
My mum received the car on my behalf, and I was told that the delivery driver was professional, but could have been a "a bit more chatty"
Delivery Punctuality Comments
Was told to expect AM delivery, but car arrived at 2pm. However, driver kept us informed of his arrival time.
Overall Punctuality Comments
Was told to expect AM delivery, but car arrived at 2pm. However, driver kept us informed of his arrival time.
Cleanliness Comments
Car was washed just prior to delivery.
Damage Comments
1 tiny stone chip on bonnet, as marked on the delivery paper work.
Dealer Service Comments
The car arrived, not much else to say, had no contact other than the delivery driver.
Improvements
Weekend deliveries please! Not everyone has a fixed place of work and work long hours Monday to Friday, a Saturday delivery would be a nice option, even it cost a few extra £££'s to arrange.
Nissan Qashqai (2014-17)
Chris
05/03/2014
05/03/2014
10 / 10
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Chris of Leeds, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 05/03/2014
Overall: 10 / 10
Volkswagen Touareg Estate (2010-14)
Stuart
10/03/2014
10/03/2014
8 / 10
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Stuart of Aberdeen, who had a new VW Touareg Diesel Estate (2010 - 2014) on 10/03/2014
Overall: 8 / 10
Delivery Person Comments
Friendly and helpfull!
Delivery Punctuality Comments
They did call and give approx 30 minutes notice.
Overall Punctuality Comments
They did call and give approx 30 minutes notice.
Cleanliness Comments
Exterior dirty / dusty from the journey, no real issue. Interior is ok however windows inside are not clean, maybe a quick valet
Damage Comments
Interior visibly ok however with the dirt and dust on the exterior it was difficult to tell
Missing Comments
Didn't notice anythingre warranty however the full handbook plus service book is there.
Improvements
It was what I expected and to be honest pretty good.
Volkswagen Polo (2009-14)
Dylan
07/03/2014
07/03/2014
8 / 10
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Dylan of Bridlington, who had a new VW Polo Hatchback (2009 - 2014) on 07/03/2014
Overall: 8 / 10
Cleanliness Comments
Inside was spotless, outside was filthy but it was a fairly wet day.,
Delivery Communication Comments
Called on arrival.
Improvements
Could ring when 30 mins away.
Kia Sportage Estate (2010-16)
Phil
06/03/2014
06/03/2014
8 / 10
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Phil of Northampton, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 06/03/2014
Overall: 8 / 10
Cleanliness Comments
LOTS OF FACTORY DUST STILL PRESENT IN CAR
Kia Sportage Estate (2010-16)
John
10/03/2014
10/03/2014
10 / 10
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John of Newcastle Upon Tyne, who had a new Kia Sportage Estate (2010 - 2016) on 10/03/2014
Overall: 10 / 10
Damage Comments
Can't see any damage
Missing Comments
Tax Disc
Honda Civic (2012-14)
Gill
10/03/2014
10/03/2014
8 / 10
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Gill of Royal Wootton Bassett, who had a new Honda Civic Diesel Hatchback (2012 - 2014) on 10/03/2014
Overall: 8 / 10
Delivery Person Comments
Pleasant enough but not keen to hang about. Didn't really explain anything, just handed me the delivery sheet
Delivery Punctuality Comments
Phoned 45 mins in advance with eta
Overall Punctuality Comments
Phoned 45 mins in advance with eta
Cleanliness Comments
Generally excellent - couple of very minor scuffs inside but suspect it was in a showroom before I got it so not unexpected
Overall Comments
Arrived on time, clean car.
Delivery Communication Comments
Generally very good except the dealer disappeared for a couple of days and couldn't be found. Possibly that delayed delivery date slightly
Missing Comments
Mats, but they were posted seperately
Improvements
Delivery on flatbed would have been nice (rather than driven) but appreciate service is free and I did get 3/4 tank of fuel!
Nissan Qashqai (2014-17)
Paul
07/03/2014
07/03/2014
8 / 10
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Paul of Bury St Edmunds, who had a new Nissan Qashqai Hatchback (2014 - 2017) on 07/03/2014
Overall: 8 / 10
Delivery Person Comments
Good, pleasant delivery man. Wife had to give him a lift to the train station, which I guess is ok?!
Delivery Punctuality Comments
We got there in the end after the initial confusion by Nissan UK (recall)
Overall Punctuality Comments
We got there in the end after the initial confusion by Nissan UK (recall)
Cleanliness Comments
The car came driven from Southampton (200 miles), it's white - Say no more!
Damage Comments
No damage noticed
Overall Comments
Good comms from the delivering Driver, called an hour before delivery as requested.
Delivery Communication Comments
I think the only problem was the last minute delivery cancellation but I understand that this wasn't due to Ling or the dealer but instead an issue with Nissan UK. I would've scored this as Very Good had this not been the case.
Missing Comments
Not noticed anything missing (yet!)
Improvements
Put a massive red box on the bonnet!
Mazda 6 Estate (2013-18)
Steve
04/03/2014
04/03/2014
6 / 10
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Steve of Liverpool, who had a new Mazda 6 Diesel Tourer (2013 - 2018) on 04/03/2014
Overall: 6 / 10
Cleanliness Comments
As stated above it was not very clean. There were marks inside too which is poor customer service!
Overall Comments
The car had been cleaned but as it was driven to me it was not as clean as a new car should be. May be an idea to clean the can once the car is close to its destination?
Delivery Communication Comments
We did not get told when the car was going to be delivered on the day (eta).
Honda Civic (2012-14)
Mark
07/03/2014
07/03/2014
8 / 10
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Mark of Ashford, who had a new Honda Civic Diesel Hatchback (2012 - 2014) on 07/03/2014
Overall: 8 / 10
Nissan Juke (2010-14)
Sonia
07/03/2014
07/03/2014
8 / 10
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Sonia of STOKE ON TRENT, who had a new Nissan Juke Diesel Hatchback (2010 - 2014) on 07/03/2014
Overall: 8 / 10
Delivery Person Comments
Not overly friendly. Seemed in a hurry to get off, but pleasant enough.
Delivery Punctuality Comments
Car was due to be delivered around 12.30pm and arrived at 12.45pm
Overall Punctuality Comments
Car was due to be delivered around 12.30pm and arrived at 12.45pm
Cleanliness Comments
The delivery agent had just taken it to the jet wash, but had to dry it off on the drive. There were a few muddy spots and marks on the paint work
Damage Comments
No damage as such, but the handbrake doesn't hold on the slight incline of my driveway unless pulled up to the maximum. (even the delivery guy had it rolling backwards when he parked it as the brake hadn't fully engaged) And one of the interior lights isn't working.
Overall Comments
Car was delivered within the time given. Very happy with the service
Improvements
Not sure the car should have been left with the handbrake not holding, but that's probably as much my fault for not saying anything at the time, although the delivery man was aware of that it didn't seem to hold the car on the drive.
Ford S-Max Estate (2010-14)
Diggo
06/03/2014
06/03/2014
8 / 10
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Diggo of Middlesex, who had a new Ford S-Max Diesel Estate (2010 - 2014) on 06/03/2014
Overall: 8 / 10
Cleanliness Comments
Was very clean on the inside, but having been driven up from Bristol the outside was quite dirty.
Damage Comments
A very small dent on the drivers door - that I didn't spot until the end of the day. My fault for not looking carefully enough!
Missing Comments
A full tank would've been nice... ;-)
Improvements
Full tank of fuel, delivery on a truck.
Nissan Juke (2010-14)
Jill
06/03/2014
06/03/2014
8 / 10
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Jill of Glasgow, who had a new Nissan Juke Diesel Hatchback (2010 - 2014) on 06/03/2014
Overall: 8 / 10
Missing Comments
tax disk
Nissan Qashqai (2014-17)
Pete
04/03/2014
04/03/2014
10 / 10
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Pete of York, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 04/03/2014
Overall: 10 / 10
Delivery Person Comments
Don't know my wife took delivery.
Overall Comments
No problems delivered as exactly as planned.
Missing Comments
I think the last car came with floor mats . This didn't so I've ordered some.Was kind expecting it to come with them ?
Improvements
Nothing
Ford Fiesta (2012-17)
Daren
04/03/2014
04/03/2014
8 / 10
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Daren of Verwood, who had a new Ford Fiesta Hatchback (2012 - 2017) on 04/03/2014
Overall: 8 / 10
Delivery Person Comments
Nice guy , showed me around car no issues at all
Delivery Punctuality Comments
arrived on time at 11:30
Overall Punctuality Comments
arrived on time at 11:30
Cleanliness Comments
immaculate inside, outside was fine considering its just been driven down from Birmingham.. he did say he was going to get it jet washed, but nearest place to where I live is about 8 miles away.... he even tried the local ford garage a mile away but they wouldn't help but not his fault....said he was obliged to clean outside and said he would take it... but I said I was happy the way it was and not to bother so down to me... expect a bit road grime this time of year, it would only of got dirty again.
Damage Comments
checked car all over and no damage seen then or since.
Overall Comments
Delivery process fine
Improvements
made the sun shine and the birds sing !
Nissan Micra (2013-16)
Jo
05/03/2014
05/03/2014
8 / 10
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Jo of Staffs, who had a new Nissan Micra Hatchback (2013 - 2016) on 05/03/2014
Overall: 8 / 10
Improvements
Nothing
Volkswagen Golf (2013-17)
Chris
05/03/2014
05/03/2014
10 / 10
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Chris of London, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 05/03/2014
Overall: 10 / 10
Missing Comments
Floor mats!
Volkswagen Touran Estate (2010-15)
Walter
04/03/2014
04/03/2014
10 / 10
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Walter of Oban, who had a new VW Touran Diesel Estate (2010 - 2015) on 04/03/2014
Overall: 10 / 10
Delivery Person Comments
Brian, was very well presented, very clean, shaven, etc and very friendly and pleasant.
Delivery Punctuality Comments
Arrived on back of single car transporter at 7.30am, right outside my front gate. Brian said he didn't want to phone as he arrived in town locally here at 7.20am.
Overall Punctuality Comments
Arrived on back of single car transporter at 7.30am, right outside my front gate. Brian said he didn't want to phone as he arrived in town locally here at 7.20am.
Cleanliness Comments
Absolutely immaculate!
Damage Comments
None
Dealer Service Comments
Good experience.
Overall Comments
Perfect.
Missing Comments
None
Improvements
Nothing.
Nissan Juke (2010-14)
Mart
04/03/2014
04/03/2014
10 / 10
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Mart of Birmingham, who had a new Nissan Juke Hatchback (2010 - 2014) on 04/03/2014
Overall: 10 / 10
Damage Comments
None that the wife could find which is a miracle!!
Overall Comments
delivered clean and on time
Improvements
Nothing. Delivery was excellent!
Mercedes E Class Saloon (2013-16)
Nick
03/03/2014
03/03/2014
8 / 10
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Nick of Merthyr Tydfil, who had a new Mercedes E Class Diesel Saloon (2013 - 2016) on 03/03/2014
Overall: 8 / 10
Cleanliness Comments
Car had not been washed after being driven 200 miles, but it had been raining
Honda Civic (2012-14)
Rob
04/03/2014
04/03/2014
8 / 10
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Rob of Kings Lynn, who had a new Honda Civic Diesel Hatchback (2012 - 2014) on 04/03/2014
Overall: 8 / 10
Delivery Person Comments
Seasoned Pro . Very knowledgable
Delivery Punctuality Comments
Early
Overall Punctuality Comments
Early
Cleanliness Comments
Typical state of a car driven from Manchester to Kings Lynn in March
Dealer Service Comments
Put good but didnt have anything to do with them
Overall Comments
Nice and Early !!
Delivery Communication Comments
Excellent Ling!
Improvements
Bottle of Champagne ? OK MAybe Tsintao ?
Nissan Qashqai (2014-17)
Emma
03/03/2014
03/03/2014
8 / 10
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Emma of Hoddesdon, who had a new Nissan Qashqai Hatchback (2014 - 2017) on 03/03/2014
Overall: 8 / 10
Nissan Juke (2010-14)
Becky
03/03/2014
03/03/2014
6 / 10
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Becky of Haywards Heath, who had a new Nissan Juke Diesel Hatchback (2010 - 2014) on 03/03/2014
Overall: 6 / 10
Cleanliness Comments
It was dirty because it was driven so we had to wash it.and it also had loads of red marks on it.
Overall Comments
They said it would be am delivery but turned up at 2pm.was disappointed that it was driven as it had 265 miles on it.
Improvements
No being driven when delivering
Volkswagen Golf (2013-17)
Sam
24/02/2014
24/02/2014
10 / 10
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Sam of London, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 24/02/2014
Overall: 10 / 10
Volkswagen Touareg Estate (2010-14)
Neill
21/02/2014
21/02/2014
6 / 10
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Neill of Basingstoke, who had a new VW Touareg Diesel Estate (2010 - 2014) on 21/02/2014
Overall: 6 / 10
Delivery Punctuality Comments
Car was several hours late for delivery. We had initial communication saying it would be late and a new arrival time, but then he was 2hrs later than this and didn't communicate
Overall Punctuality Comments
Car was several hours late for delivery. We had initial communication saying it would be late and a new arrival time, but then he was 2hrs later than this and didn't communicate
Damage Comments
The car was not able to be fully inspected on arrival due to the delays, but I have noticed a scratch on each rear side panel (the same on both sides) which must have been done by the delivery vehicle or before it arrived
Overall Comments
Car was several hours late for delivery. We had initial communication saying it would be late and a new arrival time, but then he was 2hrs later than this and didn't communicate
Delivery Communication Comments
He was two hours later than he had said he would be, as he went to get the car cleaned. He did not tell my wife this, and she was in a rush to get out
Volkswagen Up (2012-16)
Susie
27/02/2014
27/02/2014
8 / 10
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Susie of FARNHAM, who had a new VW Up Hatchback (2012 - 2016) on 27/02/2014
Overall: 8 / 10
Nissan Qashqai (2014-17)
Stuart
03/03/2014
03/03/2014
8 / 10
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Stuart of Lowestoft, who had a new Nissan Qashqai Hatchback (2014 - 2017) on 03/03/2014
Overall: 8 / 10
Cleanliness Comments
Had travelled over 280 miles though so to be expected
Renault Clio (2013-16)
Jackie
27/02/2014
27/02/2014
8 / 10
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Jackie of Sunderland, who had a new Renault Clio Hatchback (2013 - 2016) on 27/02/2014
Overall: 8 / 10
Delivery Person Comments
Very nice man. Warm friendly and very helpfull. Explained everything. Great service
Cleanliness Comments
Car was dirty outside from the trip to deliver. The delivery guy did apologise and said he had looked for a car wash. Which the nearest is a few miles away from me.
Nissan Qashqai (2014-17)
Paul
14/02/2014
14/02/2014
10 / 10
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Paul of Chester Le Street, who had a new Nissan Qashqai Diesel Hatchback (2014 - 2017) on 14/02/2014
Overall: 10 / 10
Improvements
Not a thing!
Hyundai IX35 Estate (2010-15)
Colin
19/02/2014
19/02/2014
8 / 10
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Colin of Glasgow, who had a new Hyundai IX35 Diesel Estate (2010 - 2015) on 19/02/2014
Overall: 8 / 10
Improvements
Everything was fine but you would have thought the garage would have known about the automatic locking of the doors and fixed it before it was delivered, but not to bid a deal as I have a dealer a couple of miles away
Volkswagen Beetle (2013-16)
Amanda
17/02/2014
17/02/2014
8 / 10
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Amanda of Sheppey Kent, who had a new VW Beetle Diesel Cabriolet (2013 - 2016) on 17/02/2014
Overall: 8 / 10
Nissan Qashqai (2014-17)
Barrie
19/02/2014
19/02/2014
10 / 10
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Barrie of Sutton, who had a new Nissan Qashqai Hatchback (2014 - 2017) on 19/02/2014
Overall: 10 / 10
Citroen C1 (2012-14)
Claire
17/02/2014
17/02/2014
6 / 10
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Claire of Dingwall, who had a new Citroen C1 Hatchback (2012 - 2014) on 17/02/2014
Overall: 6 / 10
Delivery Punctuality Comments
The driver was late and could have phoned me to say so much earlier than he actually did.
Overall Punctuality Comments
The driver was late and could have phoned me to say so much earlier than he actually did.
Volkswagen Up (2012-16)
Mac
17/02/2014
17/02/2014
10 / 10
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Mac of Nottingham, who had a new VW Up Hatchback (2012 - 2016) on 17/02/2014
Overall: 10 / 10
Delivery Person Comments
Very polite
Delivery Punctuality Comments
Earlier than expected which was great.
Overall Punctuality Comments
Earlier than expected which was great.
Dealer Service Comments
Polite and early so we have been pleased with the service.
Delivery Communication Comments
All seems to have gone well.
Improvements
All was very good
Toyota Gt86 Coupe (2012-16)
14/02/2014
14/02/2014
8 / 10
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of , who had a new Toyota Gt86 Coupe (2012 - 2016) on 14/02/2014
Overall: 8 / 10
Delivery Person Comments
Delivery guy very pleasant.Gave him lift to station to get home.
Delivery Punctuality Comments
ON TIME!
Overall Punctuality Comments
ON TIME!
Cleanliness Comments
Just as new car should be!
Damage Comments
Was raining heavily when car was delivered but delivery guy still took plenty time to through the check to make sure all was ok
Dealer Service Comments
Not had any contact apart from delivery agent but fact they got car delivered on time and right day with no fuss is good.
Overall Comments
Arrived at time notified .
Delivery Communication Comments
No.1 -Top notch!
Improvements
0
Mazda 5 Estate (2012-15)
Andrew
14/02/2014
14/02/2014
8 / 10
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Andrew of Slough, who had a new Mazda MAZDA5 Estate Special Editions (2012 - 2015) on 14/02/2014
Overall: 8 / 10
Delivery Person Comments
The delivery driver was helpful and didn't try to rush the process. Phoned someone about the non-existent tax disk, who sent a DVLA letter by email and assured me it will be sent ASAP. (It was registered the day before and it ties a while to get the tax disc).
Delivery Punctuality Comments
On time.
Overall Punctuality Comments
On time.
Cleanliness Comments
Outside was dirty from the journey. Inside was OK but there were 'bits' on the carpets.
Dealer Service Comments
Fine with good and quick responses to emails. A letter explaining the tax disc situation and no spare wheel/jack/spanner would be helpful.
Overall Comments
Arrived within the two-hour period that was promised and undamaged. Car was driven and arrived dirty and wet (due to weather and distance). No phone call in advance of arrival. Arrived without an explanation of why there was no tax disk or wheel spanner: both sorted/explained quickly by the supplying dealer. Good service overall.
Delivery Communication Comments
Got the delivery date I needed and updates throughout. Excellent.
Missing Comments
Thought the wheel spanner was missing but assured by dealer that as there's no spare wheel, no spanner (or jack) is provided.
Improvements
Not much. Ask dealers to put a note in when there's no tax disc. Maybe ask the dealer to notify the delivery method in advance and perhaps also give an option to change it or have it car-washed just before delivery.
Nissan Qashqai (2014-17)
Colin
12/02/2014
12/02/2014
8 / 10
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Colin of Biggleswade, who had a new Nissan Qashqai Hatchback (2014 - 2017) on 12/02/2014
Overall: 8 / 10
Volkswagen Up (2012-16)
Mark
13/02/2014
13/02/2014
10 / 10
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Mark of Folkestone, who had a new VW Up Hatchback (2012 - 2016) on 13/02/2014
Overall: 10 / 10
Delivery Person Comments
Very nice guy
Overall Comments
The car was delivered late morning as expected. The driver was friendly and careful with the car.
Improvements
The services was as good at it could be
Ford Fiesta (2012-17)
Dan
12/02/2014
12/02/2014
8 / 10
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Dan of Newton-le-Willows, who had a new Ford Fiesta Diesel Hatchback (2012 - 2017) on 12/02/2014
Overall: 8 / 10
Overall Comments
Driver rung me once he'd left the dealers at Leeds to tell me how long he would be. And turned up on time!
Missing Comments
Tax Disc - but got assured this now comes centrally from DVLA
Volkswagen Golf (2011-16)
Holly
08/02/2014
08/02/2014
8 / 10
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Holly of Sturminster Marshall, who had a new VW Golf Diesel Cabriolet (2011 - 2016) on 08/02/2014
Overall: 8 / 10
Dealer Service Comments
They quickly gave me an alternative car when mine was going to be delivered.
Overall Comments
actual delivery was fine (although it was delayed due to fault with car)
Missing Comments
Clarity on the servicing requirements to be honest. Ive got conflicting advice from delivery guy and then your feedback.
Improvements
Nothing, they were v good
Mercedes E Class Estate (2013-16)
Iain
11/02/2014
11/02/2014
8 / 10
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Iain of Stonehaven, who had a new Mercedes E Class Diesel Estate (2013 - 2016) on 11/02/2014
Overall: 8 / 10
Cleanliness Comments
Delivered in a blizzard on gritted roads so as good as I could reasonably expect
Dealer Service Comments
Met my delivery date requirements so no problems
Overall Comments
No problems at all.
Delivery Communication Comments
Always good
Improvements
Car could have been delivered with a bit more fuel in it, but not a big problem. Just meant that me first drive needed to be to a petrol station.
Nissan Juke (2011-14)
Ralph
11/02/2014
11/02/2014
8 / 10
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Ralph of Leicester, who had a new Nissan Juke Hatchback Special Editions (2011 - 2014) on 11/02/2014
Overall: 8 / 10
Delivery Punctuality Comments
Arrived when he said he would. Can't say fairer than that.
Overall Punctuality Comments
Arrived when he said he would. Can't say fairer than that.
Overall Comments
Rang when leaving his depot giving ETA for his arrival.
Honda Civic (2012-14)
Monkey
10/02/2014
10/02/2014
8 / 10
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Monkey of Preston, who had a new Honda Civic Diesel Hatchback (2012 - 2014) on 10/02/2014
Overall: 8 / 10
Delivery Person Comments
delvery chap was pleasant and on time. Was willing to explain anything about the car and seemed quite knowledgeable.
Delivery Punctuality Comments
car arrived prior to time stated. Very good
Overall Punctuality Comments
car arrived prior to time stated. Very good
Cleanliness Comments
Car was clean given it had been driven over 100 miles. Interior clean.
Damage Comments
Small scuff mark and small scratch to the front bumper which unfortunately was not seen at time of delivery. Reported to Ling and dealer has stated that they will arrange repair.
Dealer Service Comments
No issues thus far
Overall Comments
Car arrived prior to lunchtime. Car was in good condition given it had been driven over 100 miles in poor weather. Small scratch discovered after delivery but it would dealer is arranging repair. All in all very pleased.
Delivery Communication Comments
very good communication throughout the process. Faultless
Missing Comments
No jack supplied but unsure if one is supplied as their is no spare tyre. Tyre fix kit is supplied
Nissan Qashqai (2014-17)
Penny
10/02/2014
10/02/2014
10 / 10
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Penny of West Wellow, Romsey, who had a new Nissan Qashqai Hatchback (2014 - 2017) on 10/02/2014
Overall: 10 / 10
Delivery Punctuality Comments
I was not given a time prior to delivery which I know was being chased from your end so took day off work, made alternative plans for school run etc. However car delivered at 7.55am so had I known this in advance would have in fact been able to run the day as usual.
Overall Punctuality Comments
I was not given a time prior to delivery which I know was being chased from your end so took day off work, made alternative plans for school run etc. However car delivered at 7.55am so had I known this in advance would have in fact been able to run the day as usual.
Cleanliness Comments
Perfect
Delivery Communication Comments
Excellent throughout, very very fast replies to queries and frequently updated. Faultless - thankyou.
Missing Comments
Tax disc, in the post though and as I understand have 2 weeks from when car was registered.
Improvements
I would have liked to know time in advance but do understand as this is a free delivery this may be difficult.
Volkswagen Up (2012-16)
Emma
30/01/2014
30/01/2014
10 / 10
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Emma of Haywards Heath, who had a new VW Up Hatchback (2012 - 2016) on 30/01/2014
Overall: 10 / 10
Delivery Communication Comments
Excellent - he called well in advance and arrived early
Improvements
Nothing!
Mercedes C Class Estate (2011-14)
01/02/2014
01/02/2014
10 / 10
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of , who had a new Mercedes C Class Diesel Estate (2011 - 2014) on 01/02/2014
Overall: 10 / 10
Missing Comments
Cheque from you to me for £10,000 for being your best and quickest deal!
Improvements
Full tank of fuel would have been a nice touch .......
Nissan Juke (2010-14)
Russell
03/02/2014
03/02/2014
2 / 10
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Russell of Walsall, who had a new Nissan Juke Diesel Hatchback (2010 - 2014) on 03/02/2014
Overall: 2 / 10
Overall Comments
Took the day off work was told it was an a.m. Delivery it arrived at 3.30 pm after the time I would of finished work,lost a days money for nothing! The driver was unhelpful and a little rude when informing me that it was never booked as an a.m. Delivery.
Delivery Communication Comments
No communication with dealer but prompt response from yourself and your staff.
Missing Comments
Spare wheel and wheel brace but I assume this is normal as there is an inflater kit.
Improvements
Deliver on time, I used to do this for a living and although it's difficult to state an exact time it's not rocket science, a new car is a big expense and the customer deserves some respect and service.
Chevrolet Orlando Estate (2011-15)
John
30/01/2014
30/01/2014
10 / 10
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John of Amersham, who had a new Chevrolet Orlando Diesel Estate (2011 - 2015) on 30/01/2014
Overall: 10 / 10
Mercedes E Class Coupe (2013-16)
Riaz
31/01/2014
31/01/2014
8 / 10
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Riaz of Leicester, who had a new Mercedes E Class Diesel Coupe (2013 - 2016) on 31/01/2014
Overall: 8 / 10
Improvements
All good no complaints
Mercedes E Class Saloon (2013-16)
Margaret
30/01/2014
30/01/2014
6 / 10
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Margaret of Liverpool, who had a new Mercedes E Class Diesel Saloon (2013 - 2016) on 30/01/2014
Overall: 6 / 10
Citroen DS3 (2010-15)
Chins
31/01/2014
31/01/2014
8 / 10
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Chins of Tittensor, who had a new Citroen DS3 Diesel Hatchback (2010 - 2015) on 31/01/2014
Overall: 8 / 10
Dealer Service Comments
Didn't really have service from the dealer as you dealt with everything Ling :-)
Missing Comments
Didn't get a copy of anything, the driver just filled in a form he had, and kept it for himself, like his delivery itinerary , you now those drivers who have trade plates, deliver a car and then 'thumb it' or catch buses to next pick up etc. he was a nice chap though so I gave him a lift as his next pick up was only 6 miles away.
Improvements
Nothing really, if I'm really picky, it could have been delivered on a truck, but I suppose this costs more and then ultimately this affects the cost to the end user making your margins tighter etc.
Ford Ka (2009-16)
Chris
28/01/2014
28/01/2014
8 / 10
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Chris of Glanton, who had a new Ford Ka Hatchback (2009 - 2016) on 28/01/2014
Overall: 8 / 10
Dealer Service Comments
Delivered the car, no other service!
Overall Comments
Slow lead in time, almost 3months from star to finish. Lings bit done v fast slow dealer let it down.
Delivery Communication Comments
No communication with dealer
Improvements
Nothing other than delivering it 1 month earlier
Volkswagen Passat Estate (2011-14)
30/01/2014
30/01/2014
8 / 10
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of , who had a new VW Passat Diesel Estate (2011 - 2014) on 30/01/2014
Overall: 8 / 10
Damage Comments
scratch to mirror paintwork
Overall Comments
good comms and arrived when expected etc
Improvements
not much
Ford Galaxy Estate (2010-14)
Jim
24/01/2014
24/01/2014
8 / 10
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Jim of Chalfont St Giles, who had a new Ford Galaxy Diesel Estate (2010 - 2014) on 24/01/2014
Overall: 8 / 10
Nissan Qashqai+2 (2010-13)
Adam
27/01/2014
27/01/2014
10 / 10
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Adam of Swansea, who had a new Nissan Qashqai+2 Hatchback Special Editions (2010 - 2013) on 27/01/2014
Overall: 10 / 10
Nissan Juke (2010-14)
Colin
24/01/2014
24/01/2014
8 / 10
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Colin of EPSOM, who had a new Nissan Juke Hatchback (2010 - 2014) on 24/01/2014
Overall: 8 / 10
Missing Comments
FUNNY THEY DONT HAVE A SPARE WHEEL
Improvements
NOTHING REALLY . THE CAR WAS DELIEVERED AT 9AM, THOUGHT IT WAS COMING AT 1PM SO A NICE EARLY SURPRISE
Ford Fiesta (2012-17)
Dave
21/01/2014
21/01/2014
8 / 10
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Dave of Dunfermline, who had a new Ford Fiesta Hatchback (2012 - 2017) on 21/01/2014
Overall: 8 / 10
Volkswagen Up (2012-16)
Naomi
20/12/2013
20/12/2013
10 / 10
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Naomi of Hay On Wye, who had a new VW Up Hatchback (2012 - 2016) on 20/12/2013
Overall: 10 / 10
Nissan Qashqai (2010-13)
Nick
22/01/2014
22/01/2014
8 / 10
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Nick of Merthyr Tydfil, who had a new Nissan Qashqai Diesel Hatchback (2010 - 2013) on 22/01/2014
Overall: 8 / 10
Cleanliness Comments
It had been driven 300 miles so it had motorway dirt on it.
Improvements
The car could have gone through a carwash before delivery
Nissan Juke (2010-14)
Kasia
22/01/2014
22/01/2014
? / 10
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Skoda Octavia Estate (2013-17)
20/01/2014
20/01/2014
8 / 10
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of , who had a new Skoda Octavia Diesel Estate (2013 - 2017) on 20/01/2014
Overall: 8 / 10
Overall Comments
Disappointed 12 weeks late but loan of car for 6 weeks addressed this well
Nissan Juke (2010-14)
David
20/01/2014
20/01/2014
8 / 10
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David of Chelmsford, who had a new Nissan Juke Diesel Hatchback (2010 - 2014) on 20/01/2014
Overall: 8 / 10
Delivery Person Comments
Nice chap. Called the Saturday before to make the arrangements
Delivery Punctuality Comments
Delivered a little early (was in the shower, he had to wait a bit!)
Overall Punctuality Comments
Delivered a little early (was in the shower, he had to wait a bit!)
Cleanliness Comments
The car was not very clean, was bird poo on quite a few areas and had to pick away at dirt to make sure it was not covering chips etc
Dealer Service Comments
Not had any contact
Delivery Communication Comments
Love the service and will be recommending
Missing Comments
Only car mats, but queried this and they don't come as standard apparantly.
Volkswagen Up (2012-16)
Carlo
17/01/2014
17/01/2014
8 / 10
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Carlo of Hethersett, who had a new VW Up Hatchback (2012 - 2016) on 17/01/2014
Overall: 8 / 10
Improvements
Nothing
Volkswagen Touareg Estate (2010-14)
Andrew
17/01/2014
17/01/2014
8 / 10
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Andrew of St Helens, who had a new VW Touareg Diesel Estate (2010 - 2014) on 17/01/2014
Overall: 8 / 10
Ford Mondeo Estate (2010-14)
17/01/2014
17/01/2014
8 / 10
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of , who had a new Ford Mondeo Diesel Estate (2010 - 2014) on 17/01/2014
Overall: 8 / 10
Damage Comments
None that I could find.
Overall Comments
Arrival time was great, the guy was polite. As it's my first ever new car I was a little disappointed to see 139 miles on the clock, but I suppose it's the nature of the thing. My local Ford dealer is a few miles away so I guess I'd have had to use them to reduce that.
Missing Comments
I don't think so, I don't know what I was supposed to receive. Where's the AA membership bit?
Citroen DS3 (2010-15)
Surinder
07/01/2014
07/01/2014
8 / 10
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Surinder of Loughton, Essex, who had a new Citroen DS3 Diesel Hatchback (2010 - 2015) on 07/01/2014
Overall: 8 / 10
Ford Kuga Estate (2012-16)
John
15/01/2014
15/01/2014
8 / 10
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John of Leeds, who had a new Ford Kuga Diesel Estate (2012 - 2016) on 15/01/2014
Overall: 8 / 10
Cleanliness Comments
Because it was a poor weather day the car wasn't perfectly clean when it arrived.
Missing Comments
No the car came complete with all the necessary documents and the tax disc was posted to me the day after.
Improvements
It could have been delivered on a trailer to keep it clean.
Volkswagen Up (2012-16)
Mark
17/01/2014
17/01/2014
10 / 10
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Mark of Old Harlow, who had a new VW Up Hatchback (2012 - 2016) on 17/01/2014
Overall: 10 / 10
Honda CR-V Estate (2012-15)
15/01/2014
15/01/2014
8 / 10
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of , who had a new Honda CR-V Diesel Estate (2012 - 2015) on 15/01/2014
Overall: 8 / 10
Missing Comments
Car mats, will contact the honda dealer??!
Volkswagen Up (2012-16)
Dave
14/01/2014
14/01/2014
10 / 10
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Dave of Ringwood, who had a new VW Up Hatchback (2012 - 2016) on 14/01/2014
Overall: 10 / 10
Delivery Person Comments
The delivery driver was friendly and helpful.
Delivery Punctuality Comments
Delivery was at expected time and the driver called and gave a more specific time on the day.
Overall Punctuality Comments
Delivery was at expected time and the driver called and gave a more specific time on the day.
Cleanliness Comments
The interior was spotless. The outside was clean but had as it was raining did have some road spray on it.
Damage Comments
No damage.
Dealer Service Comments
Excellent dealer.
Overall Comments
Delivery was perfect. No issues.
Delivery Communication Comments
Communication with ling and dealer was perfect.
Missing Comments
Nothing missing.
Improvements
I can't think of anything which could improve.
Nissan Juke (2010-14)
Ellie
14/01/2014
14/01/2014
10 / 10
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Ellie of Hereford, who had a new Nissan Juke Hatchback (2010 - 2014) on 14/01/2014
Overall: 10 / 10
Delivery Person Comments
Very helpful and polite
Delivery Punctuality Comments
As agreed
Overall Punctuality Comments
As agreed
Cleanliness Comments
Was cleaned at local car wash before arrival
Overall Comments
Cant be faulted
Nissan Juke (2010-14)
Brenda
14/01/2014
14/01/2014
4 / 10
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Brenda of Fort William, who had a new Nissan Juke Hatchback (2010 - 2014) on 14/01/2014
Overall: 4 / 10
Delivery Person Comments
Elderly gentleman, pleasant but unkempt. The bottom of his trousers and his boots were covered in mud. He had crumbs on his clothes from just having eaten. I felt sorry for him because he was elderly.
Delivery Punctuality Comments
Was advised delivery would be in morning but car arrived at 1.30pm
Overall Punctuality Comments
Was advised delivery would be in morning but car arrived at 1.30pm
Cleanliness Comments
The car had just been washed and was therefore wet when it arrived. I dried it all with a soft cloth as it was wet inside door sills etc. The driver had been eating a pastie or something and the flaky bits were all over the both front seats. The drivers footwell was very dirty and the side panels were marked with mud.
Damage Comments
No
Dealer Service Comments
There has been no direct contact with dealer. No service interval schedule in service book etc. No tax disc on car.
Delivery Communication Comments
Communicating via third party can be frustrating. There was confusion about where and when car could be picked up from. Christmas holidays delayed things also I suppose.
Improvements
Deliver car on time. Ensure car is as close to showroom clean on presentation. Ensure delivery person does not look like they are contaminating new car (please do not pass this comment on!) Ensure tax disc is on car and handbook has compulsory information in place.
Mercedes A Class (2013-15)
Tonya
13/01/2014
13/01/2014
10 / 10
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Tonya of Leicester, who had a new Mercedes A Class Diesel Hatchback (2013 - 2015) on 13/01/2014
Overall: 10 / 10
Ford Kuga Estate (2012-16)
Emma
10/01/2014
10/01/2014
8 / 10
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Emma of Ditton, who had a new Ford Kuga Diesel Estate (2012 - 2016) on 10/01/2014
Overall: 8 / 10
Cleanliness Comments
The car was driven to us so wasn't like new clean on the outside but brand new on the inside.
Dealer Service Comments
I didn't have any contact with the dealer so not sure. The delivery date to the dealership was late is my only comment.
Overall Comments
The delivery person was very punctual, friendly and very quick with the process.
Improvements
the actual delivery process was excellent so no complaints
Peugeot 308 Estate (2008-14)
10/01/2014
10/01/2014
8 / 10
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of , who had a new Peugeot 308 Diesel Sw Estate (2008 - 2014) on 10/01/2014
Overall: 8 / 10
Delivery Person Comments
Car smelt of smoke a bit.
Cleanliness Comments
Inside spotless - exterior was a bit dirty, however he did try to use the local jet wash but I knew this was out of order.
Nissan Juke (2011-14)
Gary
10/01/2014
10/01/2014
8 / 10
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Gary of Lordswood , who had a new Nissan Juke Hatchback Special Editions (2011 - 2014) on 10/01/2014
Overall: 8 / 10
Delivery Punctuality Comments
8am on the dot
Overall Punctuality Comments
8am on the dot
Improvements
Delivery mileage was too high
Mercedes C Class Saloon (2011-14)
Chris
02/01/2014
02/01/2014
10 / 10
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Chris of Pontyclun, who had a new Mercedes C Class Saloon (2011 - 2014) on 02/01/2014
Overall: 10 / 10
Mercedes A Class (2013-15)
Ian
09/01/2014
09/01/2014
10 / 10
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Ian of Aberdeenshire, who had a new Mercedes A Class Diesel Hatchback (2013 - 2015) on 09/01/2014
Overall: 10 / 10
Nissan Juke (2011-14)
Clive
06/01/2014
06/01/2014
10 / 10
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Clive of KENT, who had a new Nissan Juke Hatchback Special Editions (2011 - 2014) on 06/01/2014
Overall: 10 / 10
Delivery Person Comments
Spent time explaining all aspects of car
Delivery Punctuality Comments
Very punctual and good communication from 2 days prior
Overall Punctuality Comments
Very punctual and good communication from 2 days prior
Overall Comments
Very easy
Delivery Communication Comments
Direct contact with delivery driver via mobile
Missing Comments
You mention a completed delivery form. I assume that is what I signed, but I was not given a copy.
Improvements
None
Nissan Juke (2010-14)
Marvin
06/01/2014
06/01/2014
6 / 10
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Marvin of Camberley, who had a new Nissan Juke Diesel Hatchback (2010 - 2014) on 06/01/2014
Overall: 6 / 10
Delivery Punctuality Comments
NB: no confirmation of delivery date.
Overall Punctuality Comments
NB: no confirmation of delivery date.
Delivery Communication Comments
No confirmation of delivery date
Missing Comments
No spare tyre and tools.
Improvements
Long wait for delivery, sort high delivery mileage, delivery confirmation could have been done earlier.
Volkswagen Golf (2011-16)
Paul
06/01/2014
06/01/2014
10 / 10
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Paul of Derby, who had a new VW Golf Diesel Cabriolet (2011 - 2016) on 06/01/2014
Overall: 10 / 10
Delivery Person Comments
Gentleman was very helpful and nice.
Delivery Punctuality Comments
Bang on time.
Overall Punctuality Comments
Bang on time.
Improvements
Nothing. Excellent service.
Mercedes A Class (2013-15)
23/12/2013
23/12/2013
10 / 10
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of , who had a new Mercedes A Class Diesel Hatchback (2013 - 2015) on 23/12/2013
Overall: 10 / 10
Ford Focus (2011-14)
Brad
03/01/2014
03/01/2014
8 / 10
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Brad of Ashford, who had a new Ford Focus Diesel Hatchback (2011 - 2014) on 03/01/2014
Overall: 8 / 10
Cleanliness Comments
Due to bad weather and it being driven down it was not able to be cleaned on the outside, inside is perfect.
Improvements
Transported rather than driven.
Mercedes C Class Saloon (2011-14)
Eddie
24/12/2013
24/12/2013
8 / 10
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Eddie of Market Harborough, who had a new Mercedes C Class Saloon (2011 - 2014) on 24/12/2013
Overall: 8 / 10
Delivery Person Comments
Very nice gentleman
Delivery Punctuality Comments
Arrived at 7.45am
Overall Punctuality Comments
Arrived at 7.45am
Damage Comments
Was inspected in the rain and not fully light but further inspection has identified no markings, one of the boot opening buttons on car key doesn't seem to work.
Overall Comments
Very prompt and early, great detail when talking through the car workings.
Improvements
Nothing
Mercedes C Class Saloon (2011-14)
David
30/12/2013
30/12/2013
10 / 10
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David of Bexley/Kent, who had a new Mercedes C Class Saloon (2011 - 2014) on 30/12/2013
Overall: 10 / 10
Delivery Person Comments
Very pleasant manor and he demonstrated in detail the cars workings.
Delivery Punctuality Comments
Spot on time
Overall Punctuality Comments
Spot on time
Cleanliness Comments
No problems
Dealer Service Comments
10 out of 10
Delivery Communication Comments
Exercellent
Improvements
Nothing. I would like to take this opportunity to thank you and your Team for the smooth transaction of this lease. Happy new Year to you all.
Honda CR-V Estate (2012-15)
Graeme
30/12/2013
30/12/2013
8 / 10
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Graeme of Seaham, who had a new Honda CR-V Diesel Estate (2012 - 2015) on 30/12/2013
Overall: 8 / 10
Cleanliness Comments
Delivery driven from Leicester in wet weather so bodywork a bit manky, but can't really complain.
Damage Comments
A couple of light scratches to plastics around ignition key switch post-inspection.
Missing Comments
Nothing noted as missing during inspection but no copies of signed documents left for my records, i.e delivery condition, mileage etc. (not sure if this is standard).
Improvements
Dealer should have informed delivery driver better, as when he arrived he was under the impression he was dropping off and new car and collecting one for return. This would avoid taking your driver to the nearest bus stop en route to the local rail connection so he could make his way home. Not a major inconvenience for me but I'm sure it put their employee out somewhat.
Citroen C4 Picasso (2013-16)
Martine
13/12/2013
13/12/2013
8 / 10
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Martine of Portsmouth, who had a new Citroen C4 Picasso Diesel Estate (2013 - 2016) on 13/12/2013
Overall: 8 / 10
Delivery Person Comments
Really nice helpful guy, rang us up to confirm where he was and roughly what time he would be here
Delivery Punctuality Comments
Pm as requested, pretty good going and better than damn couriers
Overall Punctuality Comments
Pm as requested, pretty good going and better than damn couriers
Cleanliness Comments
Needed a bit of a wash but was driven from dover to Portsmouth. Perhaps a trip through car wash just before delivery would help but that's not really a criticism
Dealer Service Comments
Everything good EXCEPT delivery date, in the end we accepted different colour to get car quicker, maybe this is Citroën not dealer
Overall Comments
Drivet very good, dealer supplied car at time of day requested
Delivery Communication Comments
Stop messaging me now please ;-)
Missing Comments
No pre delivery inspection, was 5pm in December so dark and everybody had things to do, would have expected a sheet to be signed by us and driver as a handover like when you get a hire car
Improvements
Not much to be honest
Alfa Romeo Mito (2009-16)
James
19/12/2013
19/12/2013
8 / 10
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James of Ottery St Mary, who had a new Alfa Romeo Mito Hatchback (2009 - 2016) on 19/12/2013
Overall: 8 / 10
Mercedes C Class Saloon (2011-14)
23/12/2013
23/12/2013
10 / 10
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of , who had a new Mercedes C Class Saloon (2011 - 2014) on 23/12/2013
Overall: 10 / 10
Improvements
all good, full tank of p[etrol would of been nice. Also car matts
Nissan Juke (2011-14)
Laura
24/12/2013
24/12/2013
8 / 10
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Laura of Hull, who had a new Nissan Juke Hatchback Special Editions (2011 - 2014) on 24/12/2013
Overall: 8 / 10
Delivery Person Comments
As above, a nice, helpful man allowed us to inspect the car though he was pushed for time as he had been stuck in traffic and had another deadline.
Delivery Punctuality Comments
I received a call a couple of hours before delivery to let me know of a delivery time and this was the time the driver arrived.
Overall Punctuality Comments
I received a call a couple of hours before delivery to let me know of a delivery time and this was the time the driver arrived.
Cleanliness Comments
There was some white dust in the car but otherwise very happy.
Damage Comments
The right wing of the car (when looking at it head on - driver's left wing) had been bent and there was a poor paint repair on what looked like chipped paint along the side of the wing that is parallel to the bonnet. I've uploaded photos.
Overall Comments
Delivery person was very friendly though was pushed for time.
Delivery Communication Comments
I think the delivery slot initial request got lost in miscommunication. When I asked again about delivery a slot was arranged straight away.
Improvements
The driver arrive with cakes and a small unicorn.
Volkswagen Up (2012-16)
Jean/Barry
20/12/2013
20/12/2013
6 / 10
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Jean/Barry of Bristol, who had a new VW Up Hatchback (2012 - 2016) on 20/12/2013
Overall: 6 / 10
Delivery Person Comments
Lovely delivery driver and advised on the controls etc perfectly
Delivery Punctuality Comments
Was advised morning delivery, but arrived almost mid afternoon. 2pm approximately
Overall Punctuality Comments
Was advised morning delivery, but arrived almost mid afternoon. 2pm approximately
Cleanliness Comments
Some marks on drivers seat which were easily cleaned.
Damage Comments
Perfect condition.
Overall Comments
Could have been kept more informed of actual delivery time. Was advised would be a morning delivery but arrived at 2.0pm. Which was OK but did have to wait in
Delivery Communication Comments
Had to check a couple of times for actual arrival time
Improvements
Just better communication for delivery time
Nissan Juke (2010-14)
Cherie
20/12/2013
20/12/2013
10 / 10
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Cherie of Arundel, who had a new Nissan Juke Hatchback (2010 - 2014) on 20/12/2013
Overall: 10 / 10
Improvements
I was told I would receive a phone call one hour before delivery but I did not get a call; the delivery driver just turned up; fortunately I was in.
Volvo XC60 Estate (2013-17)
Andrew
23/12/2013
23/12/2013
10 / 10
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Andrew of Blackpool, who had a new Volvo XC60 Diesel Estate (2013 - 2017) on 23/12/2013
Overall: 10 / 10
Improvements
Only sunshine, it was hammering it down when delivered, can not blame anyone for that though!
Mazda CX-5 Estate (2012-17)
Gill
23/12/2013
23/12/2013
10 / 10
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Gill of Kent, who had a new Mazda CX-5 Estate (2012 - 2017) on 23/12/2013
Overall: 10 / 10
Overall Comments
On time
Delivery Communication Comments
Fantastic communication.
Missing Comments
tax disc, but know it is in the post.
Citroen DS3 (2013-15)
Kate
23/12/2013
23/12/2013
10 / 10
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Kate of Stroud, who had a new Citroen DS3 Cabrio (2013 - 2015) on 23/12/2013
Overall: 10 / 10
Improvements
Nothing, the delivery was perfect! :)
Nissan Juke (2011-14)
Dan
23/12/2013
23/12/2013
10 / 10
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Dan of Orpington, who had a new Nissan Juke Hatchback Special Editions (2011 - 2014) on 23/12/2013
Overall: 10 / 10
Delivery Person Comments
He was a very pleasant gentleman! I gave him a lift to the train station so he could get back to his next destination. I would not have done this if his body odour was bad ;-)
Delivery Punctuality Comments
Called to say would be to me at 10:30. Kept me updated to say would be more 11am as was getting the car a jet wash
Overall Punctuality Comments
Called to say would be to me at 10:30. Kept me updated to say would be more 11am as was getting the car a jet wash
Overall Comments
Prompt service and kept me updated.
Improvements
Perhaps had it trailered down instead of driven. But that's me being picky!
Volkswagen Golf (2011-16)
Kelly
23/12/2013
23/12/2013
10 / 10
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Kelly of Norwich, who had a new VW Golf Diesel Cabriolet (2011 - 2016) on 23/12/2013
Overall: 10 / 10
Skoda Octavia Estate (2013-17)
Fraser
21/12/2013
21/12/2013
8 / 10
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Fraser of Larbert, who had a new Skoda Octavia Diesel Estate (2013 - 2017) on 21/12/2013
Overall: 8 / 10
Delivery Person Comments
I collected the car myself and so the delivery person (me) was very good! :)
Dealer Service Comments
Dealer helped out by supplying a loan car when there was a delay to my order.
Overall Comments
I had to collect the car myself from the dealer in order to avoid a 2 week wait over the Christmas period.
Mercedes A Class (2013-15)
Nick
18/12/2013
18/12/2013
10 / 10
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Nick of Lancashire, who had a new Mercedes A Class Hatchback (2013 - 2015) on 18/12/2013
Overall: 10 / 10
Ford Fiesta (2012-17)
Emma
20/12/2013
20/12/2013
8 / 10
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Emma of Corby, who had a new Ford Fiesta Diesel Hatchback (2012 - 2017) on 20/12/2013
Overall: 8 / 10
Delivery Punctuality Comments
Very pleased that the delivery was accommodating as I asked for an early time and it was delivered in time for Christmas.
Overall Punctuality Comments
Very pleased that the delivery was accommodating as I asked for an early time and it was delivered in time for Christmas.
Cleanliness Comments
It was a wet miserable day and the driver tried to her the car cleaned prior to delivery so don't want to get him into trouble as it's not his fault.
Delivery Communication Comments
Communication was excellent!
Improvements
No improvements
Volkswagen Up (2012-16)
Gary
23/12/2013
23/12/2013
10 / 10
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Gary of Stockport, who had a new VW Up Hatchback (2012 - 2016) on 23/12/2013
Overall: 10 / 10
Delivery Communication Comments
Communication was very good, however the car was mistakenly sent to my home address and my wife had to tell them to take it to my work address and give them directions
Improvements
Apart from a slight problem with taking it to the wrong address everything was great
Citroen C4 Picasso (2013-16)
Neil
20/12/2013
20/12/2013
8 / 10
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Neil of Leighton Buzzard, who had a new Citroen C4 Picasso Diesel Estate (2013 - 2016) on 20/12/2013
Overall: 8 / 10
Delivery Person Comments
Lovely lady
Mercedes C Class Estate (2011-14)
Dan
20/12/2013
20/12/2013
8 / 10
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Dan of Croydon, who had a new Mercedes C Class Diesel Estate (2011 - 2014) on 20/12/2013
Overall: 8 / 10
Dealer Service Comments
Would rate as good but hasn't yet refunded deposit
Delivery Communication Comments
Communication was good but dealer has yet to refund my 2 k deposit upon delivery
Missing Comments
Tax disc to follow
Hyundai IX35 Estate (2010-15)
Kim
17/12/2013
17/12/2013
8 / 10
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Kim of Gateshead, who had a new Hyundai IX35 Diesel Estate (2010 - 2015) on 17/12/2013
Overall: 8 / 10
Improvements
Quicker!!!!!
Nissan Juke (2010-14)
Graham
12/12/2013
12/12/2013
10 / 10
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Graham of Forfar, who had a new Nissan Juke Diesel Hatchback (2010 - 2014) on 12/12/2013
Overall: 10 / 10
Improvements
Delivery was priceless. First class.
Kia Sportage Estate (2010-16)
Marty
18/12/2013
18/12/2013
10 / 10
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Marty of London, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 18/12/2013
Overall: 10 / 10
Improvements
This is a hard one as the service is of the highest quality.I know this is out of your hands sometimes but possible delivered the vehicle at the time that you said you would.
Mercedes C Class Saloon (2011-14)
16/12/2013
16/12/2013
8 / 10
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of , who had a new Mercedes C Class Saloon (2011 - 2014) on 16/12/2013
Overall: 8 / 10
Nissan Qashqai (2010-13)
Richard
03/12/2013
03/12/2013
10 / 10
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Richard of Sutton Coldfield, who had a new Nissan Qashqai Hatchback (2010 - 2013) on 03/12/2013
Overall: 10 / 10
Missing Comments
full tank of petrol :)
Mercedes C Class Saloon (2011-14)
Dave
17/12/2013
17/12/2013
10 / 10
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Dave of Nuneaton, who had a new Mercedes C Class Saloon (2011 - 2014) on 17/12/2013
Overall: 10 / 10
Mercedes CLS Estate (2012-14)
17/12/2013
17/12/2013
8 / 10
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of , who had a new Mercedes CLS Diesel Shooting Brake (2012 - 2014) on 17/12/2013
Overall: 8 / 10
Delivery Person Comments
Very personable delivery from an affable gentleman. Took the time to point out the workings of the car and highlighted two missing items - which some may have chosen to skim over
Delivery Punctuality Comments
Within the window advised
Overall Punctuality Comments
Within the window advised
Cleanliness Comments
Exterior as expected by 300 mile delivery journey in December!!
Dealer Service Comments
Only concern is the missing Sat Nav system
Overall Comments
Within the time window indicated, happy with the service received
Delivery Communication Comments
Very pleased with the process and communication in the lead up and on the day
Missing Comments
As previously advised, the tax disc is to follow in the post and the Sat Nav was missing
Improvements
Nothing!
Volkswagen Up (2012-16)
Gordon
13/12/2013
13/12/2013
6 / 10
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Gordon of Glasgow, who had a new VW Up Hatchback (2012 - 2016) on 13/12/2013
Overall: 6 / 10
Delivery Person Comments
Nice enough chap though
Delivery Punctuality Comments
Was told am, was nearer 1pm
Overall Punctuality Comments
Was told am, was nearer 1pm
Cleanliness Comments
Clean inside, a little dirty outside from the transportation
Overall Comments
Phoned last minute to say I had to meet the truck on the main road
Delivery Communication Comments
You tried your best, but the delivery company were less than efficient at comms!
Missing Comments
Although it's hard to tell what tools you're meant to have without reading the 300-odd page manual!
Improvements
Extensive delivery form, which I was expected to fill in myself - whilst parked on a double red line in a bus lane! Felt rushed to fill in, so left most of it blank.
Volkswagen Touareg Estate (2010-14)
Terry
13/12/2013
13/12/2013
10 / 10
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Terry of Ballynahinch, who had a new VW Touareg Diesel Estate (2010 - 2014) on 13/12/2013
Overall: 10 / 10
Delivery Person Comments
Volkswagen staff were very pleasant to deal with
Delivery Punctuality Comments
The vehicle was there when I arrived
Overall Punctuality Comments
The vehicle was there when I arrived
Cleanliness Comments
Spotless
Damage Comments
None
Dealer Service Comments
Dealer topped off, what was for me, a pleasant experience. They also have a very high opinion of Lings cars.
Delivery Communication Comments
Excellent comunication
Improvements
Start dealing in N. Ireland directly. I'm more than happy to give you names of Marque car dealers over here that I believe will fit in to the Ethos of Lings cars.
Fiat 500 (2008-15)
Jamie
12/12/2013
12/12/2013
10 / 10
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Jamie of Robertsbridge, who had a new Fiat 500 Hatchback (2008 - 2015) on 12/12/2013
Overall: 10 / 10
Delivery Person Comments
very pleasant chap
Delivery Punctuality Comments
arrived on time
Overall Punctuality Comments
arrived on time
Improvements
all good
Honda CR-V Estate (2012-15)
Billy
12/12/2013
12/12/2013
8 / 10
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Billy of Glasgow, who had a new Honda CR-V Estate (2012 - 2015) on 12/12/2013
Overall: 8 / 10
Delivery Person Comments
Not the easiest verbal communicator and cheekily asked me to give him a lift to the train station (I had stepped out of a meeting at work to receive the car so that answer was a no!)
Missing Comments
Tax disc
Mercedes C Class Saloon (2011-14)
Clive
12/12/2013
12/12/2013
4 / 10
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Clive of Leeds, who had a new Mercedes C Class Saloon (2011 - 2014) on 12/12/2013
Overall: 4 / 10
Delivery Person Comments
Was very willing to go and get the car washed and presentable
Delivery Punctuality Comments
See above
Overall Punctuality Comments
See above
Cleanliness Comments
Poor at first but the delivery lady insisted in going laclly to get it washed
Overall Comments
I did not receive the car when I expected and was not informed when the car would actually be delivered. In the event it clashed with an important client meeting.
Improvements
Keep me informed of accurate times
Volkswagen Polo (2009-14)
Stephen
05/12/2013
05/12/2013
10 / 10
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Stephen of Glasgow, who had a new VW Polo Hatchback (2009 - 2014) on 05/12/2013
Overall: 10 / 10
Delivery Person Comments
Neil Waugh from listers was excellent - delivered car in very bad weather, trains cancelled etc. washed a fuelled car. Hope he managed to get train home as trains were cancelled :-(
Delivery Punctuality Comments
Later than expected but police had issued a no travel warning to miracle to be there at all!
Overall Punctuality Comments
Later than expected but police had issued a no travel warning to miracle to be there at all!
Cleanliness Comments
Car very clean - small issue that it had no mats supplied which I would have expected from dealer.
Dealer Service Comments
Not much contact with dealer but Neil was very efficient and curteous.
Overall Comments
car immaculate and delivered as requested.
Delivery Communication Comments
Clear, concise and exactly what it said on the tin.
Improvements
Car mats would have been nice and would have preferred car trailered rather than driven 324 miles on motorway!
Mercedes C Class Saloon (2011-14)
Steve
11/12/2013
11/12/2013
10 / 10
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Steve of Odiham, who had a new Mercedes C Class Saloon (2011 - 2014) on 11/12/2013
Overall: 10 / 10
Delivery Person Comments
smart, pleasant and chatty and went through the car and all features and functions.
Delivery Punctuality Comments
early !
Overall Punctuality Comments
early !
Cleanliness Comments
Very good considering it had driven from Bolton
Damage Comments
Not really, nothing major considering it isn't brand new. Just a shame previous owner scratched the centre console so much !
Dealer Service Comments
nothing i would change.
Overall Comments
earlier than expected and washed the car locally before handing over which is really good plus!
Improvements
Nothing
Nissan Juke (2011-14)
Da K-Dawg
25/11/2013
25/11/2013
8 / 10
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Da K-Dawg of Edinburgh, who had a new Nissan Juke Hatchback Special Editions (2011 - 2014) on 25/11/2013
Overall: 8 / 10
Delivery Person Comments
"He was nice"
Cleanliness Comments
Looked perfect
Improvements
More accurate estimate for delivery.
Volkswagen Golf (2013-17)
Em
06/12/2013
06/12/2013
8 / 10
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Em of Telford, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 06/12/2013
Overall: 8 / 10
Delivery Person Comments
Professional, helpful, walked through all aspects.
Cleanliness Comments
very clean, not a mark
Overall Comments
Delivered as promised.
Improvements
given an idea of timeslot - ie before or after 12 mid day
Volkswagen Golf (2011-16)
Paul
09/12/2013
09/12/2013
? / 10
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Nissan Juke (2010-14)
Andrew
09/12/2013
09/12/2013
6 / 10
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Andrew of Barnsley, who had a new Nissan Juke Hatchback (2010 - 2014) on 09/12/2013
Overall: 6 / 10
Delivery Person Comments
Chap was v nice
Damage Comments
Not that i was aware of until i pulled off the drive and the ABS broke!
Dealer Service Comments
Bit too soon to say but im a tad frustrated with them so far-thelast twice were great
Overall Comments
Not great this time-the tax and mats to follow seemed odd and i had to make numerous calls to find out if the car was ok to drive-seems it is but that bit wasn't well communicated-there was no phone number on the delivery sheet either which didn't help. i didnt get the reg number till the morning of delivery either.....
Missing Comments
Matts and tax!
Volkswagen Golf (2013-17)
Chris
06/12/2013
06/12/2013
10 / 10
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Chris of Newport, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 06/12/2013
Overall: 10 / 10
Delivery Person Comments
Superb service from Alan the delivery driver for Listers. Very nice man and a really good chat to him en route to the station!
Delivery Punctuality Comments
Driver called ahead 1 hour before arrival
Overall Punctuality Comments
Driver called ahead 1 hour before arrival
Cleanliness Comments
Spotlessly clean
Improvements
Everything perfect. Thank you!
Nissan Juke (2010-14)
Brian
04/12/2013
04/12/2013
10 / 10
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Brian of Chappel, who had a new Nissan Juke Diesel Hatchback (2010 - 2014) on 04/12/2013
Overall: 10 / 10
Delivery Person Comments
Very smart clean tidy and polite
Delivery Punctuality Comments
Spot on
Overall Punctuality Comments
Spot on
Cleanliness Comments
Clean and tidy in and out
Damage Comments
Not that I could see
Overall Comments
Excellent delivery service, was kept informed by delivery person of arrival time.
Delivery Communication Comments
Kept informed all the way
Missing Comments
Yes my caviar lunch
Improvements
Absolutely nothing
Volkswagen Scirocco Coupe (2008-14)
Darren
03/12/2013
03/12/2013
10 / 10
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Darren of Leeds, who had a new VW Scirocco Diesel Coupe (2008 - 2014) on 03/12/2013
Overall: 10 / 10
Volkswagen Scirocco Coupe (2008-14)
Darren
03/12/2013
03/12/2013
8 / 10
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Darren of Leeds, who had a new VW Scirocco Diesel Coupe (2008 - 2014) on 03/12/2013
Overall: 8 / 10
Delivery Person Comments
very good and helpful, he spent time to show me how everything worked.
Delivery Punctuality Comments
arrived on time
Overall Punctuality Comments
arrived on time
Overall Comments
Its was delivered on time and in excellent condition. I was contacted every step of the way by the delivery people.
Vauxhall Insignia (2009-13)
Jamie
06/12/2013
06/12/2013
8 / 10
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Jamie of Robertsbridge, who had a new Vauxhall Insignia Diesel Hatchback (2009 - 2013) on 06/12/2013
Overall: 8 / 10
Delivery Person Comments
Pleasant gentleman, offered to show me around the car, explained spare tyre setup
Damage Comments
A small mark on the rear bumper, but it will come out with some T-Cut - no problem
Overall Comments
Arrived mid morning
Missing Comments
Delivery driver took the delivery form after I had signed it. I just realised there wasn't a copy for me.
Lexus CT (2011-13)
Tara
06/12/2013
06/12/2013
8 / 10
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Tara of Bordon, who had a new Lexus CT Hatchback (2011 - 2013) on 06/12/2013
Overall: 8 / 10
Cleanliness Comments
Driver had it rinsed before delivery after long drive down but weather on day left it a bit smeared-not his fault!
Fiat 500 (2008-15)
Nicky
05/12/2013
05/12/2013
8 / 10
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Nicky of Worcester Park, who had a new Fiat 500 Hatchback (2008 - 2015) on 05/12/2013
Overall: 8 / 10
Delivery Person Comments
The lady who delivered the car was very pleasant and friendly.
Cleanliness Comments
Car was a bit dirty on the exterior and had not been valeted on floor interior. Noticed a few broken up leaves on passenger side.
Damage Comments
Not noticed as have not driven car properly yet.
Overall Comments
The car arrived on my driveway at around 9.30am.
Missing Comments
Only thing I would say is that the lady who delivered the car showed me how to operate car inside but did not go through the check list on delivery form so that is blank.
Improvements
Not really as it was not foreseeable that the car would arrive unvaleted.
Mercedes C Class Saloon (2011-14)
Gary
04/12/2013
04/12/2013
10 / 10
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Gary of Cardiff, who had a new Mercedes C Class Saloon (2011 - 2014) on 04/12/2013
Overall: 10 / 10
Nissan Qashqai+2 (2010-13)
Simon
04/12/2013
04/12/2013
8 / 10
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Simon of Huntingdon, who had a new Nissan Qashqai+2 Diesel Hatchback (2010 - 2013) on 04/12/2013
Overall: 8 / 10
Ford Fiesta (2012-17)
Spud
02/12/2013
02/12/2013
10 / 10
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Spud of Brentwood, who had a new Ford Fiesta Diesel Hatchback (2012 - 2017) on 02/12/2013
Overall: 10 / 10
Missing Comments
ROAD LICENSE. STILL WAITING FOR IT IN THE POST. NOT TOTALLY SURE ABOUT WARRANTY BOOK BUT WILL CHECK WHEN WIFE RETURNS TODAY.
Improvements
NOTHING TO COMPLAIN ABOUT.
Volkswagen Golf (2013-17)
03/12/2013
03/12/2013
8 / 10
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of , who had a new VW Golf Diesel Hatchback (2013 - 2017) on 03/12/2013
Overall: 8 / 10
Damage Comments
Very small pimple dent, dealer advised me of this prior to delivery. Dealer offered to delay delivery and repair or deliver and schedule a repair when convenient. Dent was tiny and almost invisible to naked eye. They dealt with situation well - I have no complaints.
Improvements
All went well, could not find any fault with process. Colin who delivered car was very professional.
Mercedes C Class Coupe (2011-15)
30/11/2013
30/11/2013
8 / 10
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of , who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 30/11/2013
Overall: 8 / 10
Improvements
Perhaps a bunch of flowers or other nice extra.
Seat Ibiza (2012-17)
Erick
03/12/2013
03/12/2013
10 / 10
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Erick of , who had a new Seat Ibiza Diesel Sport Coupe (2012 - 2017) on 03/12/2013
Overall: 10 / 10
Damage Comments
Minimal scratch on the bumper possibly due to a stone on the motorway, and a small chip in the paintwork on the fuelcap caused a small bit of rust. (its a white car so it looks nasty)
Honda CR-V Estate (2012-15)
Richard
28/11/2013
28/11/2013
10 / 10
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Richard of West Hanningfield, who had a new Honda CR-V Estate (2012 - 2015) on 28/11/2013
Overall: 10 / 10
Damage Comments
1 Scratch above petrol flap - Not discovered by father in law at the time of delivery
Ford Fiesta (2012-17)
Ed
02/12/2013
02/12/2013
8 / 10
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Ed of Tonbridge, who had a new Ford Fiesta Diesel Hatchback (2012 - 2017) on 02/12/2013
Overall: 8 / 10
Delivery Person Comments
Really struggled to find our road and house! Strange with all the sat nav and online mapping now...
Improvements
Park at my address and find my adddress. Overall though a good service.
Nissan Juke (2010-14)
Elmie
03/12/2013
03/12/2013
8 / 10
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Elmie of East Dulwich , who had a new Nissan Juke Hatchback (2010 - 2014) on 03/12/2013
Overall: 8 / 10
Volkswagen Up (2012-16)
Anjie
28/11/2013
28/11/2013
8 / 10
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Anjie of Tenbury Wells, who had a new VW Up Hatchback (2012 - 2016) on 28/11/2013
Overall: 8 / 10
Missing Comments
Mats?
Ford Mondeo Estate (2010-14)
Rick
02/12/2013
02/12/2013
6 / 10
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Rick of Elgin, who had a new Ford Mondeo Diesel Estate (2010 - 2014) on 02/12/2013
Overall: 6 / 10
Delivery Punctuality Comments
It was delivered on the day specified. No delivery time passed until that day. Far less than ideal given that delivery couldn't be to my home address and I had to travel down the day beforehand. If I'd known a time I could've travelled on the delivery day.
Overall Punctuality Comments
It was delivered on the day specified. No delivery time passed until that day. Far less than ideal given that delivery couldn't be to my home address and I had to travel down the day beforehand. If I'd known a time I could've travelled on the delivery day.
Cleanliness Comments
Very clean inside, outside not so much as it had been driven to the delivery point.
Delivery Communication Comments
Delivery time only chased on Friday for a Monday delivery. Told the person who needed to be spoken to wasn't in. Surely more than one person would know or have access to the next working day's delivery schedule?
Improvements
A time (even roughly) specified earlier. If it was to my home address time wouldn't have been so important. As it was I wasted time and money on an unnecessary overnight stay.
Citroen DS3 (2010-15)
Craig
22/10/2013
22/10/2013
10 / 10
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Craig of Whitburn, who had a new Citroen DS3 Diesel Hatchback (2010 - 2015) on 22/10/2013
Overall: 10 / 10
Improvements
Trailered the car rather than driving
Toyota Auris Estate (2013-15)
Steve
29/11/2013
29/11/2013
8 / 10
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Steve of Lytham, who had a new Toyota Auris Touring Sport (2013 - 2015) on 29/11/2013
Overall: 8 / 10
Delivery Person Comments
He was a good man
Cleanliness Comments
The car had got a little dirty whilst being delivered but understandably so because of the bad weather. The delivery chap did offer to clean it for us. We declined.
Overall Comments
No problems at all. The chap delivering the vehicle was polite and helpful
Missing Comments
Not that we know of
Improvements
The delivery was good so no changes
Volkswagen Up (2012-16)
Maria
29/11/2013
29/11/2013
8 / 10
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Maria of Leicester, who had a new VW Up Hatchback (2012 - 2016) on 29/11/2013
Overall: 8 / 10
Improvements
Case of wine would be good (Red)
Skoda Fabia (2010-14)
Ralph
26/11/2013
26/11/2013
8 / 10
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Ralph of Shrivenham, Swindon, who had a new Skoda Fabia Diesel Hatchback (2010 - 2014) on 26/11/2013
Overall: 8 / 10
Delivery Punctuality Comments
Original forecast was close to 9am as possible. This became 10am which then becomes 1030am. That said dealer kept me informed the whole way.
Overall Punctuality Comments
Original forecast was close to 9am as possible. This became 10am which then becomes 1030am. That said dealer kept me informed the whole way.
Damage Comments
Very minor paint blemish on real bumper. Size 3 mm diameter. Not damage, but an issue nonetheless. After 300 miles the serves light came on. Contacted dealer and advice was to go to nearest Skoda dealer to have Service indicator reset. This is planned for Tuesday.
Missing Comments
Dealer had not stamped PDI. Issue now resolved.
Volkswagen Golf (2013-17)
Neel
29/11/2013
29/11/2013
10 / 10
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Neel of Tunbridge Wells, who had a new VW Golf Hatchback (2013 - 2017) on 29/11/2013
Overall: 10 / 10
Delivery Person Comments
Delighful gentleman. Very helpful.
Cleanliness Comments
Spotless
Overall Comments
Excellent service.
Mercedes C Class Saloon (2011-14)
Carl
27/11/2013
27/11/2013
8 / 10
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Carl of Gloucester, who had a new Mercedes C Class Saloon (2011 - 2014) on 27/11/2013
Overall: 8 / 10
Delivery Person Comments
Nice guy polite and professional didn't get close enough to smell him!
Delivery Punctuality Comments
Car delivered earlier than expected driver rang home phone not my mobile as requested
Overall Punctuality Comments
Car delivered earlier than expected driver rang home phone not my mobile as requested
Cleanliness Comments
Clean and tidy inside and out
Damage Comments
No damage as such very very small scuff to front wheel arch which was noted by the driver
Overall Comments
Car was delivered clean and tidy as expected
Delivery Communication Comments
Could have done with better info from the dealer was told lunch time delivery but car was delivered at 9.45am which could have caused me a few problems but was ok on the day they had my mobile no. dealer could have txt me when driver was leaving :-)
Missing Comments
No handbook but should be on the way from the dealer, i signed the delivery form but wasn't given a copy driver said he usually
didn't give one
Improvements
Just better info on approximate delivery time otherwise all good
Skoda Octavia (2013-17)
29/11/2013
29/11/2013
8 / 10
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of , who had a new Skoda Octavia Diesel Hatchback (2013 - 2017) on 29/11/2013
Overall: 8 / 10
Delivery Punctuality Comments
I picked the car up ..
Overall Punctuality Comments
I picked the car up ..
Overall Comments
Very straightforward!
Volkswagen Golf (2011-16)
Helen
29/11/2013
29/11/2013
8 / 10
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Helen of Rickmansworth, who had a new VW Golf Diesel Cabriolet (2011 - 2016) on 29/11/2013
Overall: 8 / 10
Improvements
nothing, very proficient
Jaguar XF Saloon (2011-15)
Karen
29/11/2013
29/11/2013
6 / 10
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Karen of Flyford Flavell, who had a new Jaguar XF Diesel Saloon (2011 - 2015) on 29/11/2013
Overall: 6 / 10
Delivery Person Comments
He was helpful
Cleanliness Comments
See above
Dealer Service Comments
I have had 3 BMWs and 2 Mercedes from new and it always feels a bit special. This is probably the best car of all of them, but I miss the personal treatment of a local dealer. The other thing is that 'Contract Hire' is written on the numberplates and interior mats. Which I think is unnecessary and not appropriate.
Overall Comments
Car was driven 180 miles to me and needed washing. The nearest car wash is miles away, so I gave the driver a bucket of water and sponge and he did clean it well. It does detract from the experience. T
Delivery Communication Comments
Good from you, nothing at all from them
Missing Comments
I think that there may be some trim missing from the upper surface of the boot interior. I'm not sure whether I should be able to see the white metal frame and a couple of wires leading to an electrical device. There has been something carried in the boot which has rubbed the carpet, maybe something that was shipped from the factory
Improvements
I would have expected a car of this quality to be delivered on a trailer or similar
Volkswagen Beetle (2012-16)
Elen
26/11/2013
26/11/2013
8 / 10
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Elen of Ely, who had a new VW Beetle Diesel Hatchback (2012 - 2016) on 26/11/2013
Overall: 8 / 10
Delivery Person Comments
Arrived on truck, driver called in advance. Very chatty and friendly.
Delivery Punctuality Comments
Driver called in advance
Overall Punctuality Comments
Driver called in advance
Cleanliness Comments
couldnt have asked for more
Dealer Service Comments
didnt really have much to do with them so difficult to really say
Overall Comments
Arrived on truck, driver called in advance. Very chatty.
Delivery Communication Comments
Good response to all messages and very speedy
Improvements
nothing!
Volkswagen Beetle (2012-16)
Andrew
28/11/2013
28/11/2013
8 / 10
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Andrew of Purley, who had a new VW Beetle Diesel Hatchback (2012 - 2016) on 28/11/2013
Overall: 8 / 10
Delivery Person Comments
the delivery person called me to say he would be with me between 11-15 and 11-45, which he was. he was very pleasant and well spoken. as it was a first meeting i didn't check under his armpits or down his trousers for body odour. but it was fine from where i was standing.
Delivery Punctuality Comments
arrived perfectly on time
Overall Punctuality Comments
arrived perfectly on time
Cleanliness Comments
it had just travelled 145 miles on the motorway in a bit of fog and rain and thats how it looked. it could have been rinsed off around the corner before arrival.
Damage Comments
not that i have noticed yet, but not expecting any
Dealer Service Comments
should have washed the car b4 delivery
Overall Comments
everything happened as planned
Delivery Communication Comments
perfect
Improvements
the above
Nissan Juke (2010-14)
Julie
28/11/2013
28/11/2013
8 / 10
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Julie of Poole, who had a new Nissan Juke Hatchback (2010 - 2014) on 28/11/2013
Overall: 8 / 10
Improvements
no very good
Volkswagen Eos (2011-14)
Stuart
27/11/2013
27/11/2013
8 / 10
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Stuart of Glasgow, who had a new VW Eos Diesel Coupe Cabriolet (2011 - 2014) on 27/11/2013
Overall: 8 / 10
Improvements
Car was a bit dirty on the outside, but no more than I would expect on a 289 mile journey on the back of a trailer from Worcester to Glasgow in wet conditions.
Mercedes C Class Saloon (2011-14)
Ash
27/11/2013
27/11/2013
8 / 10
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Ash of Liverpool, who had a new Mercedes C Class Saloon (2011 - 2014) on 27/11/2013
Overall: 8 / 10
Damage Comments
Only a very tiny scratch that he tom me about
Improvements
He couldn't find a jet wash to give it a final clean ?
Mercedes C Class Coupe (2011-15)
29/10/2013
29/10/2013
8 / 10
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of , who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 29/10/2013
Overall: 8 / 10
Overall Comments
Fast efficient
Ford Fiesta (2012-17)
Cojo
26/11/2013
26/11/2013
8 / 10
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Cojo of Blairgowrie, who had a new Ford Fiesta Hatchback (2012 - 2017) on 26/11/2013
Overall: 8 / 10
Kia Sportage Estate (2010-16)
Mark
26/11/2013
26/11/2013
8 / 10
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Mark of Inverness, who had a new Kia Sportage Estate (2010 - 2016) on 26/11/2013
Overall: 8 / 10
Ford Mondeo Estate (2010-14)
Terry
25/11/2013
25/11/2013
10 / 10
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Terry of Abingdon, who had a new Ford Mondeo Diesel Estate (2010 - 2014) on 25/11/2013
Overall: 10 / 10
Mercedes C Class Saloon (2011-14)
Al
26/11/2013
26/11/2013
10 / 10
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Al of London, who had a new Mercedes C Class Saloon (2011 - 2014) on 26/11/2013
Overall: 10 / 10
Mercedes C Class Coupe (2011-15)
Scott
25/11/2013
25/11/2013
8 / 10
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Scott of Upper Saxondale, who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 25/11/2013
Overall: 8 / 10
Honda CR-V Estate (2012-15)
Mo
25/11/2013
25/11/2013
8 / 10
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Mo of Slough, who had a new Honda CR-V Estate (2012 - 2015) on 25/11/2013
Overall: 8 / 10
Cleanliness Comments
There were still some marks and a little dirt in the rear of the vehicle.
Damage Comments
Some minor scratches on the outside that were noted. Plus the interior driver side handles are a little scuffed.
Nothing major, but for a 'new' car you would expect it to be immaculate to be honest.
Missing Comments
I could be wrong, but there is no 'warranty' documentation. There is the service book, the Honda breakdown cover, the user guide... but not a 'warranty' book.. please confirm?
Improvements
A run through of the car. Never used it before, so it would be good for someone to go through the features, how to open the petrol cap etc etc. That's what would happen if you went to Honda direct..
Volkswagen Up (2012-16)
Jill
25/11/2013
25/11/2013
10 / 10
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Jill of Swadlincote, who had a new VW Up Hatchback (2012 - 2016) on 25/11/2013
Overall: 10 / 10
Delivery Person Comments
Very friendly & pleasant man
Delivery Punctuality Comments
Was advised between 10 & 1, call from delivery drive at 8.20 to advise would arrive between 9 & 9.15. Arrived at 9.15
Overall Punctuality Comments
Was advised between 10 & 1, call from delivery drive at 8.20 to advise would arrive between 9 & 9.15. Arrived at 9.15
Cleanliness Comments
Immaculate
Delivery Communication Comments
Always kept informed by Ling
Ford Mondeo Estate (2010-14)
Philip
22/11/2013
22/11/2013
8 / 10
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Philip of Nottingham, who had a new Ford Mondeo Diesel Estate (2010 - 2014) on 22/11/2013
Overall: 8 / 10
Delivery Person Comments
again polite
Cleanliness Comments
Lots of chippings in the drivers side needed to hoover it up
Dealer Service Comments
i had no contact with them at all
Overall Comments
Polite and waited for me to check the car out.
Improvements
N/A
Skoda Octavia (2013-17)
Adster
22/11/2013
22/11/2013
8 / 10
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Adster of Keynsham, who had a new Skoda Octavia Diesel Hatchback (2013 - 2017) on 22/11/2013
Overall: 8 / 10
Delivery Person Comments
A pleasure - had a good chat about things, and a very nice chap.
Delivery Punctuality Comments
Couldn't fault the arrival time :-)
Overall Punctuality Comments
Couldn't fault the arrival time :-)
Cleanliness Comments
Car was clean, and still with manufacturer's tags, however wheels were a bit dirty from the driving - but not really anyone's fault.
Damage Comments
I could not see any visible damage.
Dealer Service Comments
Not an issue (just an observation) they have plastered their advertising on the vehical
Overall Comments
Arrived when stated, and phoned ahead to confirm
Delivery Communication Comments
No fault found.
Missing Comments
Everything seems to be in order. Next time, however, I will ask for driving mats to be supplied! :-)
Improvements
Just the mats - luckily I was able to reuse my the mats from my old car before selling it!! :-)
Mercedes C Class Saloon (2011-14)
Phil
22/11/2013
22/11/2013
10 / 10
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Phil of Liverpool, who had a new Mercedes C Class Saloon (2011 - 2014) on 22/11/2013
Overall: 10 / 10
Delivery Person Comments
The chap was very pleasant and allowed me a free rain to check the car and was happy to stay until I was satisfied. He answered all of my questions in a polite and informative manner.
Delivery Punctuality Comments
As above.
Overall Punctuality Comments
As above.
Damage Comments
The car is not new and therefore I expected a little. One very small scratch in the inside near the glove box was all I could find! apart from some very minor surface scratches that you might get from cleaning.
Overall Comments
I was telephoned an hour before the delivery time and the car arrived on the right day at the right time. No problems.
Delivery Communication Comments
I was kept up to date at every stage. Although a computer half wit myself, I was able, with the help of ling and her staff to complete any tasks easily.
Missing Comments
Just waiting for the registration document.
Improvements
Nothing. I am extremely happy with the service.
Volkswagen Up (2012-16)
ChristinaNickname
22/11/2013
22/11/2013
10 / 10
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ChristinaNickname of Aldbury, who had a new VW Up Hatchback (2012 - 2016) on 22/11/2013
Overall: 10 / 10
Delivery Person Comments
Very helpful and friendly.
Delivery Punctuality Comments
Excellent timimg, early morning.
Overall Punctuality Comments
Excellent timimg, early morning.
Cleanliness Comments
Fantastic!
Damage Comments
No, beautiful
Overall Comments
Paul the delivery man called me to let me know tat he was in traffic, but will be with me in an hour. This was fine, as I had a school run.
Improvements
It all went very smoothly. Thank you
Alfa Romeo Giulietta
Scott
22/11/2013
22/11/2013
8 / 10
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Scott of New Milton, who had a new Alfa Romeo Giulietta Diesel Hatchback (2010 on) on 22/11/2013
Overall: 8 / 10
Delivery Punctuality Comments
30 mins early which I was advised of by the driver.
Overall Punctuality Comments
30 mins early which I was advised of by the driver.
Improvements
From the dealership side just a more fixed delivery date. As i was unsure if it would happen I had to splash the cash and get a load of train tickets which now I don't overly need as a result of the dealership not fully committing to a delivery date.
Nissan Juke (2010-14)
Peter
22/11/2013
22/11/2013
8 / 10
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Peter of Beckenham, who had a new Nissan Juke Diesel Hatchback (2010 - 2014) on 22/11/2013
Overall: 8 / 10
Delivery Person Comments
Very nice delivery person who took time to show me round the car.
Delivery Punctuality Comments
An hour later than expected but this was due to traffic conditions
Overall Punctuality Comments
An hour later than expected but this was due to traffic conditions
Cleanliness Comments
Inside was spotless and outside just had normal road dirt
Damage Comments
Car examined very carefully and no damage was found
Dealer Service Comments
No problems
Overall Comments
Delivery as promised with no problems
Delivery Communication Comments
Excellent througtout
Improvements
You could have chosen a warmer day - just joking. Everything went very well.
Volkswagen Golf (2013-17)
Freddy
21/11/2013
21/11/2013
10 / 10
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Freddy of London, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 21/11/2013
Overall: 10 / 10
Delivery Person Comments
Andy (I think) was awesome. Friendly, very helpful and clearly a very good driver!
Cleanliness Comments
A temp paper mat would help until I get a chance to get some proper one's...tea towel will do for now though!
Damage Comments
It was (and still is!) pristine.
Dealer Service Comments
I have to say they are good as they are a tenant on one of the estate's I manage in Portsmouth! But, honestly, despite a little delay, it was all quite smooth.
Overall Comments
On-time and scratchless. Can't ask for any more!
Delivery Communication Comments
You, Holly, Guy and crew have been just brilliant.
Improvements
Nothing as far as I can think of!
Fiat Panda (2012-19)
Tony
21/11/2013
21/11/2013
8 / 10
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Tony of Knaresborough, who had a new Fiat Panda Diesel Hatchback (2012 - 2019) on 21/11/2013
Overall: 8 / 10
Cleanliness Comments
Unavoidably dirty from driving the car from Stoke to Ilkey - not a problem though
Improvements
Delivery via transportation of the car rather than driving it 100 miles - not a big concern at all though
Kia Sportage Estate (2010-16)
Stan
18/11/2013
18/11/2013
8 / 10
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Stan of Rochdale, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 18/11/2013
Overall: 8 / 10
Delivery Person Comments
He was very polite and pleasant
Delivery Punctuality Comments
Yes as per their telephone call
Overall Punctuality Comments
Yes as per their telephone call
Cleanliness Comments
There was some dirt on the drivers mat but it was a wet day and some dirt from spray on the rear of the vehicle
Overall Comments
They rang to say when they would arrive and were on time
Delivery Communication Comments
Lings were very good as always
Missing Comments
The delivery note I signed was taken by the delivery man I asked for a copy to be sent to me I did get a copy of the Pre delivery inspection sheet that they had filled in I have not noticed if there is anything missing
Improvements
Give me a higher spec car for free
Peugeot 5008 Estate (2010-13)
James
19/11/2013
19/11/2013
10 / 10
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James of Cheam, who had a new Peugeot 5008 Estate (2010 - 2013) on 19/11/2013
Overall: 10 / 10
Improvements
Nothing. Perfect.
Ford Fiesta (2012-17)
Peter
19/11/2013
19/11/2013
8 / 10
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Peter of Lymington, who had a new Ford Fiesta Hatchback (2012 - 2017) on 19/11/2013
Overall: 8 / 10
Delivery Person Comments
Very polite
Delivery Punctuality Comments
Estimated delivery between 10.00 - 2.00. Arrived 11.30
Overall Punctuality Comments
Estimated delivery between 10.00 - 2.00. Arrived 11.30
Cleanliness Comments
There was a slight mark near the boot
Dealer Service Comments
Paperwork was dealt with very efficiently
Delivery Communication Comments
Kept up to date throughout
Improvements
Very happy with the process
Volkswagen Up (2012-16)
Clauds
18/11/2013
18/11/2013
6 / 10
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Clauds of Walton On Thames, who had a new VW Up Hatchback (2012 - 2016) on 18/11/2013
Overall: 6 / 10
Cleanliness Comments
Bit of mud on the outside is to be expected considered it was driven a long distance.
Volkswagen Up (2012-16)
Cat
18/11/2013
18/11/2013
10 / 10
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Cat of Skipton, who had a new VW Up Hatchback (2012 - 2016) on 18/11/2013
Overall: 10 / 10
Delivery Person Comments
Very friendly, smart
Delivery Punctuality Comments
dead on time
Overall Punctuality Comments
dead on time
Cleanliness Comments
smelt like a new car
Damage Comments
No I did a thorough check
Overall Comments
Rang me before he arrived
Missing Comments
Did not get a spare tyre I'm not sure if this is normal or not?? Let me know. There is a bottle of some special liquid in the boot that I saw for the tyres.
Improvements
Nothing at all, all has gone spiffing & tickety boo :-)) If you wouldn't mind just checking on the spare tyre that would be good.
Citroen DS3 (2010-15)
Dave
04/10/2013
04/10/2013
8 / 10
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Dave of Elgin, who had a new Citroen DS3 Hatchback (2010 - 2015) on 04/10/2013
Overall: 8 / 10
Damage Comments
One tiny stonechip on the front bumper, which we photographed.
Delivery Communication Comments
The only, minor, issue was that the driver phoned me (I was on a work trip in Italy) instead of my son to confirm the delivery on the day. We had agreed beforehand that they would phone my son. All resolved very quickly though.
Hyundai IX35 Estate (2010-15)
Mark
15/11/2013
15/11/2013
10 / 10
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Mark of Blaydon On Tyne, who had a new Hyundai IX35 Diesel Estate (2010 - 2015) on 15/11/2013
Overall: 10 / 10
Delivery Person Comments
Friendly and pleasant
Delivery Punctuality Comments
Said they would be with me by 1, was with me at 10:30 and got a phone call 30 mins prior to delivery
Overall Punctuality Comments
Said they would be with me by 1, was with me at 10:30 and got a phone call 30 mins prior to delivery
Cleanliness Comments
Spotless inside and out
Improvements
Nothing
Mercedes A Class (2013-15)
Tashy
15/11/2013
15/11/2013
8 / 10
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Tashy of Leighton Buzzard, who had a new Mercedes A Class Diesel Hatchback (2013 - 2015) on 15/11/2013
Overall: 8 / 10
Delivery Punctuality Comments
I expected it befor 2pm and it arrived just after 1!
Overall Punctuality Comments
I expected it befor 2pm and it arrived just after 1!
Cleanliness Comments
The driver said that he jet washed it on the way but it must have been with dirty water it was water marked. The bottom of the car was quite dirty but understandable as he had driven it 170 miles on a wet surface. There were a few crumbs on the centre console aswell.
Overall Comments
Delivery was good and within the time expected. The driver made a call to let me know when he was close by.
Improvements
I would have preferred for the vehicle not have been delivered with 178 miles already on it but understand that it didnt come from my local dealer as it was swapped.
Mercedes E Class Saloon (2013-16)
Al
14/11/2013
14/11/2013
8 / 10
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Al of Newcastle under Lyme, who had a new Mercedes E Class Diesel Saloon (2013 - 2016) on 14/11/2013
Overall: 8 / 10
Cleanliness Comments
But the weather was wet/rainy so cant blame the dealer/driver.
Missing Comments
I am unsure whether the warranty book is with the manual etc.; hence I answered NO. I did not receive a copy of the delivery sheet though.
Mercedes C Class Coupe (2011-15)
Gillian
11/11/2013
11/11/2013
6 / 10
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Gillian of Edinburgh, who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 11/11/2013
Overall: 6 / 10
Delivery Person Comments
The gent was fine, knew nothing about the car (last contract I had with other rental co, gave me a demo at handover)
Cleanliness Comments
outside was really dirty, but very little could be done after 500 miles and the roads are filthy at the minute, so no ones fault
Overall Comments
Left a little last minute... the driver came from Poole so car had over 500 miles on it and he called me when he was at my home, although it was auth to deliver to my work.
Delivery Communication Comments
Felt I had to chase too close to the end, I had my old rental collected early as per advised. All went good on the day though
Improvements
less than 500 miles
Fiat 500 (2008-15)
Scott
11/11/2013
11/11/2013
4 / 10
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Scott of Basingstoke, who had a new Fiat 500 Hatchback (2008 - 2015) on 11/11/2013
Overall: 4 / 10
Delivery Person Comments
Nice guy. Obviously on the clock though. The usual thrust keys in hand and "sign here". Couldn't answer basic questions ( e.g. where is the manual? how do I get one? He didn't know manual came on CD. Said - this is all I was given.
Delivery Punctuality Comments
If you know the car is coming from Stoke. Circa 200 miles away. There is more chance of the Pope winning Rabbi of the year than you delivering the car to me in the morning. So why even bother asking me when I want the car delivered. Was told mid morning driver was picking up car and would be 2 hours. Closer to 4.
Overall Punctuality Comments
If you know the car is coming from Stoke. Circa 200 miles away. There is more chance of the Pope winning Rabbi of the year than you delivering the car to me in the morning. So why even bother asking me when I want the car delivered. Was told mid morning driver was picking up car and would be 2 hours. Closer to 4.
Cleanliness Comments
As above. Car exterior was filthy. Yes it was raining outside. Taking delivery of a new car should be a happy occasion. But if you want to disappoint a customer - you know how to do it.
Damage Comments
Steering wheel marked/ scratched. Looks like someone stuck a dirty thumb nail in it.
Dealer Service Comments
Not impressed. But I'm guessing everything comes down to cost.
Overall Comments
Gutted how filthy the car was. Absolutely no excuses to present a new car in this way. Charge more. Get car washed locally. Give customer clean car. Mine looked like it went through a field just before it arrived.
Delivery Communication Comments
Ling side good. However disappointed by the ongoing delays. You shouldn't advertise expected delivery dates of a few weeks that turn into much longer. Expectations are set - and the disappointment just increases with each delay ( Only days I was out of the country Oct 28- Nov 8)
Missing Comments
Think I have everything.
Improvements
Charge more for delivery service. Instruct driver to find a local carwash - and deliver car looking like new. It was filthy. Totally disappointing as the car is for my wife. Driver needed a lift to train station. I dropped him off. 8 mile round trip. I shouldn't need to do this or even be asked to do this. OK - it is only 8 miles - but it is 8 miles I am paying for and goes against my annual allowance. At a minimum courtesy - driver should not fill mileage in before delivery. If I drop him off at the train station - he records the difference between my house and the station - allows for a return journey and then fills the miles in.
If customer asks for a morning delivery - and it is completely obvious that it cannot be delivered in the morning due to distance the car has to travel- advise the customer in advance. Don't let him find out when the driver is picking the car up. Common courtesy really.
Citroen DS3 (2010-15)
Aimee
13/11/2013
13/11/2013
10 / 10
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Aimee of Clacton On Sea, who had a new Citroen DS3 Diesel Hatchback (2010 - 2015) on 13/11/2013
Overall: 10 / 10
Toyota Auris (2012-15)
Rob
13/11/2013
13/11/2013
10 / 10
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Rob of Daventry, who had a new Toyota Auris Diesel Hatchback (2012 - 2015) on 13/11/2013
Overall: 10 / 10
Nissan Qashqai+2 (2010-13)
Charlotte
13/11/2013
13/11/2013
8 / 10
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Charlotte of Crawley, who had a new Nissan Qashqai+2 Hatchback (2010 - 2013) on 13/11/2013
Overall: 8 / 10
Cleanliness Comments
He had it cleaned just before he dropped it off. Very professional!
Improvements
Nothing, good delivery, was just an hour later than stated. Very happy overall.
Volkswagen Golf (2013-17)
Yannis
11/11/2013
11/11/2013
6 / 10
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Yannis of Troon, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 11/11/2013
Overall: 6 / 10
Delivery Punctuality Comments
Slightly late but rang to inform of this
Overall Punctuality Comments
Slightly late but rang to inform of this
Volkswagen Golf (2013-17)
Woody
11/11/2013
11/11/2013
8 / 10
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Woody of MARCH, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 11/11/2013
Overall: 8 / 10
Missing Comments
I have put yes for the warranty book but I am not 100% sure.
Sorry.
Improvements
Nothing I was well satisfied with everything.
Kia Sportage Estate (2010-16)
Gary
08/11/2013
08/11/2013
10 / 10
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Gary of Cromer, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 08/11/2013
Overall: 10 / 10
Volvo XC60 Estate (2008-13)
Joanna
07/11/2013
07/11/2013
8 / 10
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Joanna of Troon, who had a new Volvo XC60 Diesel Estate (2008 - 2013) on 07/11/2013
Overall: 8 / 10
Delivery Person Comments
Very friendly
Delivery Punctuality Comments
On time
Overall Punctuality Comments
On time
Overall Comments
Reliable, on time, arrived when said would arrive
Improvements
nothing
Nissan Juke (2011-14)
Ali
06/11/2013
06/11/2013
10 / 10
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Ali of Fowey, who had a new Nissan Juke Hatchback Special Editions (2011 - 2014) on 06/11/2013
Overall: 10 / 10
Delivery Person Comments
lovely chap
Overall Comments
The delivery driver kept us informed throughout
Missing Comments
Bottle of champagne ?
Improvements
Nothing
Nissan Juke (2010-14)
Ada
06/11/2013
06/11/2013
8 / 10
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Ada of Altrincham, who had a new Nissan Juke Diesel Hatchback (2010 - 2014) on 06/11/2013
Overall: 8 / 10
Delivery Person Comments
Could have explained things a little better, especially with regards to the tax disc.
Missing Comments
tax disc...? or is this posted to me later? not explained properly...
Nissan Qashqai (2010-13)
Stephen
06/11/2013
06/11/2013
10 / 10
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Stephen of Whitstable, who had a new Nissan Qashqai Hatchback Special Editions (2010 - 2013) on 06/11/2013
Overall: 10 / 10
Missing Comments
Handbook, spare tyre( I know they give some self inflate thing )
Volkswagen Golf (2013-17)
01/11/2013
01/11/2013
6 / 10
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of , who had a new VW Golf Diesel Hatchback (2013 - 2017) on 01/11/2013
Overall: 6 / 10
Delivery Punctuality Comments
was told 9 to 11 but arrived at 1.15
Overall Punctuality Comments
was told 9 to 11 but arrived at 1.15
Missing Comments
mats would have been nice though!
Improvements
Nothing
Ford Fiesta (2012-17)
Steve
01/11/2013
01/11/2013
8 / 10
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Steve of Leighton Buzzard, who had a new Ford Fiesta Hatchback (2012 - 2017) on 01/11/2013
Overall: 8 / 10
Missing Comments
Tax Disc, but this is common practice.
Mercedes E Class Saloon (2013-16)
Evelyn
04/11/2013
04/11/2013
8 / 10
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Evelyn of Birchington, who had a new Mercedes E Class Diesel Saloon (2013 - 2016) on 04/11/2013
Overall: 8 / 10
Overall Comments
On time and well presented
Land Rover Discovery Station Wagon (2009-13)
29/10/2013
29/10/2013
10 / 10
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of , who had a new Land Rover Discovery 4 Diesel Sw (2009 - 2013) on 29/10/2013
Overall: 10 / 10
Delivery Person Comments
As mentioned above the delivery guy was very friendly, personable, helpful and trust worthy. He even stopped off a few miles before he got to our house to give the car a quick wash down. He had a very helpful attitude. Top marks!
Delivery Punctuality Comments
The delivery time was a bit later than originally expected, but this was down to considerable traffic travelling up from Exeter. The delivery man kept us fully up to date so we weren't hanging around waiting without knowing when he would arrive.
Overall Punctuality Comments
The delivery time was a bit later than originally expected, but this was down to considerable traffic travelling up from Exeter. The delivery man kept us fully up to date so we weren't hanging around waiting without knowing when he would arrive.
Cleanliness Comments
As expected, and why we wanted to get the car transported rather than driven for 300 miles, it was immaculate inside and out. Our 1st ever time getting a brand new car and a feeling which we won't forget!
Damage Comments
It was tip top!
Dealer Service Comments
All good here
Overall Comments
Good communication from the guy who was transporting our vehicle. He was a very friendly guy that wasn't in a rush to get off. He made sure we knew all about the car and explained about the various forms. Overall very good experience
Delivery Communication Comments
All good here, no issues or times where we weren't sure what was going on.
Improvements
Nothing
Nissan Qashqai (2010-13)
Mark
04/11/2013
04/11/2013
8 / 10
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Mark of Reading, who had a new Nissan Qashqai Hatchback Special Editions (2010 - 2013) on 04/11/2013
Overall: 8 / 10
Delivery Person Comments
Excellent, really helpful
Delivery Punctuality Comments
Excellent, arrive spot on the time she said she would
Overall Punctuality Comments
Excellent, arrive spot on the time she said she would
Cleanliness Comments
She'd driven 106 miles in crappy weather, so was a bit dirty but hey, only to be expected
Improvements
can't think of anything
Vauxhall Astra (2012-15)
Vicky
03/05/2013
03/05/2013
? / 10
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Vauxhall Astra (2012-15)
Vicky
03/05/2013
03/05/2013
? / 10
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Vauxhall Astra (2012-15)
Vicky
03/05/2013
03/05/2013
4 / 10
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Vicky of Sheffield, who had a new Vauxhall Astra Diesel Hatchback (2012 - 2015) on 03/05/2013
Overall: 4 / 10
Cleanliness Comments
Hours late and staff could not tell me why
Dealer Service Comments
Late
Overall Comments
It was promised in the morning and didn't arrive until 3pm
Delivery Communication Comments
Good up until the day of delivery
Missing Comments
First aid kit
Improvements
On time
Ford Fiesta (2012-17)
Sharon
01/11/2013
01/11/2013
8 / 10
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Sharon of Forfar, who had a new Ford Fiesta Diesel Hatchback (2012 - 2017) on 01/11/2013
Overall: 8 / 10
Delivery Person Comments
Delivery person phoned to let us know what time he would be arriving. Friendly, pleasant driver.
Delivery Punctuality Comments
Driver arrived early afternoon so my husband wasn't waiting around all day for delivery.
Overall Punctuality Comments
Driver arrived early afternoon so my husband wasn't waiting around all day for delivery.
Cleanliness Comments
Car was immaculate inside. Only a little muddy on outside but that was to be expected as it had been driven up from Leeds and it had been raining.
Delivery Communication Comments
I was talked through the whole delivery process and responses were fast.
Missing Comments
Tax disc isn't there but the driver explained that the law has changed and it will be sent out to me. He gave me a letter that he said would cover me for 14 days. He said the tax disc should be sent to me within 8 days of receiving the car.
Improvements
I really can't think of anything. :)
Mercedes A Class (2013-15)
Greg
01/11/2013
01/11/2013
8 / 10
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Greg of Greatford, who had a new Mercedes A Class Diesel Hatchback (2013 - 2015) on 01/11/2013
Overall: 8 / 10
Improvements
Nothing really.
Honda CR-V Estate (2012-15)
Stephen
31/10/2013
31/10/2013
8 / 10
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Stephen of St Helens, who had a new Honda CR-V Estate (2012 - 2015) on 31/10/2013
Overall: 8 / 10
Volkswagen Passat Estate (2011-14)
Bill
31/10/2013
31/10/2013
8 / 10
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Bill of Loughton, ESSEX, who had a new VW Passat Diesel Estate (2011 - 2014) on 31/10/2013
Overall: 8 / 10
Delivery Person Comments
The delivery driver was very well dressed in shirt and tie. He took time to explain the features of the vehicle and put me under no pressure whilst I checked the vehicle over.
Delivery Punctuality Comments
Was told it would be delivered between 10-12 the vehicle arrived at 9:55 ....very happy.
Overall Punctuality Comments
Was told it would be delivered between 10-12 the vehicle arrived at 9:55 ....very happy.
Cleanliness Comments
Valeted very well. Although obviously it was delivered in poor weather so by the time it got to me the body was fairly muddy. I am sure this can't really be helped
Overall Comments
Very Happy with how the delivery was carried out. Delivery driver was very professional
Delivery Communication Comments
Was kept updated with any new info ...very happy
Improvements
Nothing. Delivery could not have gone better
Peugeot Rcz Coupe (2013-15)
Lorna
29/10/2013
29/10/2013
6 / 10
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Lorna of Falkirk, who had a new Peugeot Rcz Coupe (2013 - 2015) on 29/10/2013
Overall: 6 / 10
Dealer Service Comments
Disappointed with dealers service and attitude when car was delivered and I raised point about registration and missing manual. Pleased with service from Leden group, Oliver in particular was very efficient, answering all queries quickly.
Missing Comments
Cars manual
Improvements
Could have had a quick clean and tidy inside, there were crumbs on the seat and floor. Enough fuel to get safely to a petrol station would have been good too! Car was registering no miles left!
Renault Clio (2013-16)
Steve
28/10/2013
28/10/2013
8 / 10
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Steve of Brentwood, who had a new Renault Clio Diesel Hatchback (2013 - 2016) on 28/10/2013
Overall: 8 / 10
Delivery Person Comments
Friendly and communicative
Delivery Punctuality Comments
On time despite terrible traffic and weather problems that day.
Overall Punctuality Comments
On time despite terrible traffic and weather problems that day.
Cleanliness Comments
Interior OK. Exterior suffered from a rainy 200 mile delivery drive. Took the shine off the moment slightly.
Damage Comments
Nothing palpable. Marked one small interior defect on delivery note.
Overall Comments
Delivered on time when promised despite major storm on the morning of delivery.
Missing Comments
All present and correct as far as I could see
Honda Civic (2012-14)
Gary
29/10/2013
29/10/2013
10 / 10
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Gary of Newcastle Upon Tyne, who had a new Honda Civic Diesel Hatchback (2012 - 2014) on 29/10/2013
Overall: 10 / 10
Delivery Person Comments
Nice guy called Barry - I gave him a lift to Morpeth train station so he could get home more easily.
Delivery Communication Comments
Ling staff were very attentive re delivery date and time.
Missing Comments
All present and correct.
Improvements
Sourced the car from a dealer in Newcastle upon Tyne - but I don't really mind where it comes from.
Ford Focus (2011-14)
Matt
29/10/2013
29/10/2013
10 / 10
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Matt of London, who had a new Ford Focus Diesel Hatchback (2011 - 2014) on 29/10/2013
Overall: 10 / 10
Citroen C1 (2012-14)
Lisa
28/10/2013
28/10/2013
8 / 10
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Lisa of Guisborough, who had a new Citroen C1 Hatchback (2012 - 2014) on 28/10/2013
Overall: 8 / 10
Missing Comments
He showed me something that detailed how often I would get it serviced, the condition it needed to be back in etc. I thought he would leave that but didn't. The tax disc was also missing but he said that would come through the post within the week and gave me a DVLA info sheet on changes to tax discs provision.
Citroen DS3 (2013-15)
Paul
25/10/2013
25/10/2013
6 / 10
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Paul of West Drayton, who had a new Citroen DS3 Cabrio (2013 - 2015) on 25/10/2013
Overall: 6 / 10
Delivery Person Comments
Didn't get to meet him as he didn't wait for me to get home. My relative who answered the door said he was friendly enough though!
Delivery Punctuality Comments
Friday as promised
Overall Punctuality Comments
Friday as promised
Cleanliness Comments
Inside clean apart from a few marks that I thought were scratches on the dash board but wiped off with a cloth. Outside wasn't very clean but to be expected on a drive down in the rain from York!
Damage Comments
Small scratch on display screen as discussed
Overall Comments
Very happy with the car but delivery wasn't as smooth as I had hoped. Driver had my old phone number despite re confirming my latest number with them.
Delivery Communication Comments
Very good communication with you guys at lings cars
Missing Comments
Am I supposed to get a handbook and warranty book?
Kia Sportage Estate (2010-16)
Stewart
28/10/2013
28/10/2013
8 / 10
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Stewart of Ryton, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 28/10/2013
Overall: 8 / 10
Delivery Person Comments
Very Knowledgeable, and pleasant
Delivery Punctuality Comments
Phone call 30minutes before arrival
Overall Punctuality Comments
Phone call 30minutes before arrival
Cleanliness Comments
Verry Clean
Overall Comments
Great Communication
Improvements
Fine
Kia Rio (2011-14)
Mark
28/10/2013
28/10/2013
10 / 10
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Mark of London, who had a new Kia Rio Hatchback (2011 - 2014) on 28/10/2013
Overall: 10 / 10
Delivery Punctuality Comments
Considering there was a mini hurricane on the day the car still got to in the morning
Overall Punctuality Comments
Considering there was a mini hurricane on the day the car still got to in the morning
Improvements
Not much, we all want quicker lead times, but you were the quickest of the few companies I inquired with
Volkswagen Touran Estate (2010-15)
Paul
28/10/2013
28/10/2013
8 / 10
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Paul of Crowthorne , who had a new VW Touran Diesel Estate (2010 - 2015) on 28/10/2013
Overall: 8 / 10
Overall Comments
Friendly service and was on time for delivery. The gentleman called in advance to make sure of meeting time.
Improvements
Everything was in line with what was discussed and agreed so I am happy with the delivery
Audi Q3 Estate (2011-14)
Gordon
25/10/2013
25/10/2013
8 / 10
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Gordon of Inverurie, who had a new Audi Q3 Diesel Estate (2011 - 2014) on 25/10/2013
Overall: 8 / 10
Delivery Person Comments
Very Good
Delivery Punctuality Comments
Very Good
Overall Punctuality Comments
Very Good
Cleanliness Comments
Very Good
Damage Comments
No
Overall Comments
Very Good
Delivery Communication Comments
Very Good
Improvements
Delivery was perfect.
Skoda Yeti Estate (2009-13)
Jules
25/10/2013
25/10/2013
10 / 10
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Jules of Gillingham, who had a new Skoda Yeti Diesel Estate (2009 - 2013) on 25/10/2013
Overall: 10 / 10
Delivery Person Comments
The driver rang me the day before to tell me the following day delivery time and then half an hour before delivery.
Delivery Punctuality Comments
He was a lovely friendly little man.
Overall Punctuality Comments
He was a lovely friendly little man.
Cleanliness Comments
Sparkling
Overall Comments
The car was all good.
Improvements
I ahve been impressed as It's my frist time.
Mercedes E Class Saloon (2013-16)
Robert
25/10/2013
25/10/2013
8 / 10
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Robert of Upminster, who had a new Mercedes E Class Diesel Saloon (2013 - 2016) on 25/10/2013
Overall: 8 / 10
Delivery Person Comments
Very pleasant person and quite knowledgeable about the car
Delivery Punctuality Comments
Just about on time
Overall Punctuality Comments
Just about on time
Cleanliness Comments
Because the car was driven from Poole to Upminster on wet motorway the exterior was fairly dirty.
Damage Comments
Slight chip to the leading front edge chrome strip
Dealer Service Comments
The car would have been in a cleaner condition and not had 162 miles on the clock had it been delivered on a trailer than driven from the dealer to my home address.
Delivery Communication Comments
The communication from your office was very good however it would have been helpful if the delivery driver had called say 30 mins before arrival.
Missing Comments
Tax disc which ought to be mailed to me within 14 days from delivery of the car
Improvements
There were some hiccups over what type of car I wanted although I may have contributed to this. Overall you've been very helpful and given a great service which will be recommended by me to others.
Kia Sportage Estate (2010-16)
Dereck
25/10/2013
25/10/2013
10 / 10
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Dereck of Inverness, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 25/10/2013
Overall: 10 / 10
Delivery Person Comments
Bruce was a friendly polite person.
Overall Comments
Your staff kept me well informed about all things regarding the delivery.
Delivery Communication Comments
As before your staff kept me well informed. Bruce the delivery person also phoned the day before and gave me an estimated time of arrival.
Improvements
None as far as I'm concerned. Your staff were excellent through out the whole transaction.
Thank you very much for a very easy way to purchase a car.
Volkswagen Touareg Estate (2010-14)
Gary
25/10/2013
25/10/2013
8 / 10
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Gary of Milton Malsor, who had a new VW Touareg Diesel Estate (2010 - 2014) on 25/10/2013
Overall: 8 / 10
Cleanliness Comments
Some dirt on the outside of the car, but it was raining on the delivery day so that was unavoidable
Volkswagen Touareg Estate (2010-14)
Mick
25/10/2013
25/10/2013
10 / 10
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Mick of Deanshanger, who had a new VW Touareg Diesel Estate (2010 - 2014) on 25/10/2013
Overall: 10 / 10
Delivery Person Comments
Very happy chap who just wanted to help
Delivery Punctuality Comments
Informative from start to finish. Very impressed
Overall Punctuality Comments
Informative from start to finish. Very impressed
Overall Comments
Arrived on time, called before to let me know he was leaving so that was good for planning my day. Minor gripe that he drive it to me so the car had 96 miles on it but I guess that keeps the cost down.
Delivery Communication Comments
Top notch. Your service start to finish cod not have been better
Improvements
Always nice to be the first to do a long drive in a new car so I have to say I prefer the car to arrive on a transporter. I'm being a bit picky though
Ford Fiesta (2012-17)
Chris
24/10/2013
24/10/2013
8 / 10
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Chris of Essex, who had a new Ford Fiesta Hatchback (2012 - 2017) on 24/10/2013
Overall: 8 / 10
Delivery Person Comments
The guy who delivered the car was a little put out that I wanted to check the car over before I would sign his paperwork, he commented "Well it has come straight from Fords, so it should be ok" but the car was fine after I checked it. The only discrepancy was he put the wrong mileage on his paperwork but you sorted this out for me quickly
Cleanliness Comments
The car was dirty on the outside and apart from a little bit of mud in the footwell on the drivers side the car was clean inside
Overall Comments
Car turned up when they said it would
Delivery Communication Comments
It happened when you said it would
Improvements
As far as I am concerned nothing at all
Ford Mondeo (2010-14)
Kevin
24/10/2013
24/10/2013
8 / 10
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Kevin of Nottingham , who had a new Ford Mondeo Diesel Hatchback (2010 - 2014) on 24/10/2013
Overall: 8 / 10
Delivery Person Comments
Very good - extremely polite
Delivery Punctuality Comments
About 30 minutes late. But phoned to confirm.
Overall Punctuality Comments
About 30 minutes late. But phoned to confirm.
Cleanliness Comments
Reasonably clean - usual dirt and debris after a 130 mile drive
Overall Comments
Excellent
Delivery Communication Comments
Driver phoned day before and on the morning of delivery.
Missing Comments
Not that I'm aware of yet!
Improvements
Not a lot. Very smooth process
Ford Fiesta (2012-17)
Jinnie
22/10/2013
22/10/2013
8 / 10
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Jinnie of Scunthorpe, who had a new Ford Fiesta Hatchback (2012 - 2017) on 22/10/2013
Overall: 8 / 10
Missing Comments
Tax disc but was told its on its way to me.
Improvements
No. All waa great thanks
Mercedes A Class (2013-15)
16/10/2013
16/10/2013
10 / 10
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of , who had a new Mercedes A Class Diesel Hatchback (2013 - 2015) on 16/10/2013
Overall: 10 / 10
Delivery Person Comments
Very Lovely Man and went through every in full. Very patient with me.
Delivery Punctuality Comments
Very Punctual, called me and was there 20 minutes later.
Overall Punctuality Comments
Very Punctual, called me and was there 20 minutes later.
Cleanliness Comments
The car was spotless.
Improvements
No improvements. Excellent service and communication. I even got three quarters of a tank of fuel!
Nissan Micra (2010-13)
23/10/2013
23/10/2013
10 / 10
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of , who had a new Nissan Micra Hatchback (2010 - 2013) on 23/10/2013
Overall: 10 / 10
Delivery Person Comments
Extremely pleasant chap
Delivery Punctuality Comments
In time and phoned an hour before delivery
Overall Punctuality Comments
In time and phoned an hour before delivery
Improvements
Can't think of anything, was painless.
Ford Mondeo (2010-14)
21/10/2013
21/10/2013
8 / 10
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of , who had a new Ford Mondeo Diesel Hatchback (2010 - 2014) on 21/10/2013
Overall: 8 / 10
Cleanliness Comments
wet weather meant the car was dirty with road grime and mud. inside mat had gone to mush leaving bits of paper over the footwell.
Damage Comments
although it was wet and hard to tell accurately.
Dealer Service Comments
unsure who the dealer is but car did arrive so i guess it was good.
Improvements
a wash before delivery.
Kia Sportage Estate (2010-16)
Ben
21/10/2013
21/10/2013
8 / 10
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Ben of Fareham, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 21/10/2013
Overall: 8 / 10
Cleanliness Comments
Trouble with white does not stay clean very long, so not spotless on delivery
Damage Comments
Small stone chip on wheel arch.
Overall Comments
Small stone chip on wheel arch, prevents very good!
Skoda Fabia (2010-14)
Jason
21/10/2013
21/10/2013
10 / 10
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Jason of Sheffield, who had a new Skoda Fabia Hatchback (2010 - 2014) on 21/10/2013
Overall: 10 / 10
Delivery Person Comments
Polite and courteous
Delivery Punctuality Comments
Down as Mon am - came 11.30am Mon
Overall Punctuality Comments
Down as Mon am - came 11.30am Mon
Cleanliness Comments
Bearing in mind had been driven on motorways for 129 miles from Wolverhampton in the rain it was spotless.
Overall Comments
Quick and efficient, smooth handover.
Improvements
None
Alfa Romeo Giulietta
Jase
21/10/2013
21/10/2013
10 / 10
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Jase of Knottingley, who had a new Alfa Romeo Giulietta Diesel Hatchback (2010 on) on 21/10/2013
Overall: 10 / 10
Delivery Person Comments
Michael was the guy who delivered the car and I can honestly say he was a very nice and helpful guy. He was very polite and we had a natter for about 20 minutes before he went through everything to do with the car. His demo was very thorough and he explained everything about the after care of the car. He really did seem to enjoy his job and also wanted me (The Customer) to feel like I had been given a good service.
Delivery Punctuality Comments
Right on time
Overall Punctuality Comments
Right on time
Cleanliness Comments
Immaculate
Dealer Service Comments
Really impressed
Overall Comments
I got a call a few days before from the dealer informing me of the date and time. The car arrived exactly as they had promised
Improvements
To be honest I was very happy with the delivery experience. I couldn't pick a fault with anything.
Ford Fiesta (2012-17)
Jay
21/10/2013
21/10/2013
8 / 10
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Jay of Colchester, who had a new Ford Fiesta Diesel Hatchback (2012 - 2017) on 21/10/2013
Overall: 8 / 10
Delivery Person Comments
He Said that the car would of been 30mins later if it was washed.
Cleanliness Comments
Outside was rather dirty inside was quite clean
Damage Comments
Not a problem but tiny hard blob of paint under light. Hardly noticeable. Just making you aware
Overall Comments
Car was quite dirty would of been nice for a quick rinse over
Improvements
Cleaner car before delivery
Skoda Fabia Estate (2010-14)
Imti
16/10/2013
16/10/2013
8 / 10
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Imti of Newport Pagnell, who had a new Skoda Fabia Diesel Estate (2010 - 2014) on 16/10/2013
Overall: 8 / 10
Mercedes SLK Convertible (2012-16)
Dan
25/09/2013
25/09/2013
8 / 10
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Dan of Cranwell, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 25/09/2013
Overall: 8 / 10
Cleanliness Comments
Driver was unable to have the car cleaned prior to delivery due to a paucity of car washes within Lincolnshire, which is fair. However, the inside of the car seemed fairly grubby for a new vehicle - smudges and fingerprints quite prominent.
Mercedes SLK Convertible (2012-16)
18/10/2013
18/10/2013
8 / 10
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of , who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 18/10/2013
Overall: 8 / 10
Overall Comments
Car arrived at 8.15am, which was great but delivery driver said he would haver washed it if the car wash had been open before turning up. It had 172miles on the clock. I was happy with that - others might have insisted it was spotless!
Improvements
Only an exact time or couple of hours time frame to expect car in - but I did read your comments about this and I agree I'd rather it was free! I felt sorry for the delivery driver as he then had to get several buses and trains to his next pick up, so I dropped him at the station. Maybe the supplier could let them get a taxi!!
Nissan Qashqai (2010-13)
Gerry
18/10/2013
18/10/2013
8 / 10
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Gerry of Iden Green, who had a new Nissan Qashqai Hatchback Special Editions (2010 - 2013) on 18/10/2013
Overall: 8 / 10
Dealer Service Comments
It would have been nice for the dealer to ensure that their delivery driver could actually get home! We are 9 miles from the rail station (which is a long walk!). Naturally I was very happy to drive him (using the 'fumes' in the tank!) but he did indicate that some customers just said "thank you and goodbye!!" and pointed him in the general direction of the station!
Delivery Communication Comments
Lings Cars team sets the benchmark for customer service and communication. This applies to the whole team but it so obviously percolated from the top.
Improvements
ot a thing!
Mazda CX-5 Estate (2012-17)
Jeff
04/10/2013
04/10/2013
8 / 10
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Jeff of Barry, who had a new Mazda CX-5 Diesel Estate (2012 - 2017) on 04/10/2013
Overall: 8 / 10
Delivery Person Comments
Very helpful and pleasant delivery guy
Cleanliness Comments
Whole interior very clean apart from both front foot wells - also exterior was a little wet and muddy as car was driven to us.
Damage Comments
Tiny tiny little chip on front of bonnet in front of driver. Wife spotted it but hard to see.
Overall Comments
Dead on time!
Missing Comments
There is no service book to tell me when first service is due - shall I just contact a local Mazda dealer and sign up for it and get on their electronic service database?
Improvements
Very minor valet issue in front foot wells but of course the car had to be driven here so some dirt inevitable?!
Mercedes Sprinter Double Cab Tipper
Ant
10/10/2013
10/10/2013
10 / 10
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Ant of Birmingham , who had a new Mercedes Sprinter 314cdi L3 Diesel Rwd (2018 on) on 10/10/2013
Overall: 10 / 10
Dealer Service Comments
Nice bloke alan delivered from Lancashire so only miles on car were those he drove to us great service
Delivery Communication Comments
Great!
Improvements
N/A
Kia Sportage Estate (2010-16)
Harry
16/10/2013
16/10/2013
8 / 10
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Harry of Rowlands Gill, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 16/10/2013
Overall: 8 / 10
Delivery Person Comments
Very friendly and knowledgable.
Delivery Punctuality Comments
As above, called wrong number frst but then waited for me to arrive.
Overall Punctuality Comments
As above, called wrong number frst but then waited for me to arrive.
Cleanliness Comments
Internally the car was very clean. Externally the car was as expected (it was raining and lots of surface water on roads)
Damage Comments
No visible faults
Dealer Service Comments
Despite having about 8 weeks notice (4 weeks at least after the car was first flagged as being available) could not deliver on chosen day - had to wait additional 2 days and go through pain of car sharing...
Overall Comments
Called wrong number first - but called when realised mistake..
Improvements
delivery on specified day would have been perfect.
Renault Captur (2013-17)
Vicky
17/10/2013
17/10/2013
8 / 10
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Vicky of Saffron Walden, who had a new Renault Captur Diesel Hatchback (2013 - 2017) on 17/10/2013
Overall: 8 / 10
Missing Comments
There is no service book, should this have been included?
Honda Jazz (2008-15)
Sean
17/10/2013
17/10/2013
10 / 10
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Sean of Shoreham By Sea, who had a new Honda Jazz Hatchback (2008 - 2015) on 17/10/2013
Overall: 10 / 10
Delivery Person Comments
Very polite and professional.
Delivery Punctuality Comments
Arrived exactly when I was told it would.
Overall Punctuality Comments
Arrived exactly when I was told it would.
Improvements
Nothing at all :-)
Volkswagen Golf (2013-17)
Sam
11/10/2013
11/10/2013
8 / 10
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Sam of Beckenham, who had a new VW Golf Hatchback (2013 - 2017) on 11/10/2013
Overall: 8 / 10
Vauxhall Astra GTC Coupe (2011-14)
Jez
15/10/2013
15/10/2013
6 / 10
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Jez of Bingley, who had a new Vauxhall Astra GTC Diesel Coupe (2011 - 2014) on 15/10/2013
Overall: 6 / 10
Cleanliness Comments
CAR WAS A LITTLE DIRTY OUTSIDE (BUT IT HAD BEEN RAINING). INSIDE SOME DIRT ON THE DOOR, FINERGPRINTS ON THE MIRROR AND SPEEDO / RPM DIALS.
Vauxhall Corsa (2011-14)
Darren
10/10/2013
10/10/2013
10 / 10
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Darren of Burntwood, who had a new Vauxhall Corsa Hatchback (2011 - 2014) on 10/10/2013
Overall: 10 / 10
Improvements
Some petrol in the fuel tank would have been nice. The meter was reading empty.
Nissan Juke (2010-14)
04/10/2013
04/10/2013
10 / 10
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of , who had a new Nissan Juke Diesel Hatchback (2010 - 2014) on 04/10/2013
Overall: 10 / 10
Missing Comments
Towing eye missing from one vehicle.
Improvements
The delivery driver did inform me that the towing eye was absent, but had done nothing to get replacemant. I then had to ring you to sort and ask the driver to ring logistics for a replacement. Other than that a successful mission, I would say!:)
Mercedes C Class Estate (2011-14)
Svet
09/10/2013
09/10/2013
10 / 10
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Svet of Stockport, who had a new Mercedes C Class Diesel Estate (2011 - 2014) on 09/10/2013
Overall: 10 / 10
Mercedes C Class Estate (2011-14)
Dave
09/10/2013
09/10/2013
8 / 10
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Dave of Wetherby, who had a new Mercedes C Class Diesel Estate (2011 - 2014) on 09/10/2013
Overall: 8 / 10
Delivery Person Comments
Really nice, positive guy (stuart) who called me an hour before delivery to tell me he was on his way and would be with me in an hour or so.
Cleanliness Comments
The car was motorway driven from Bolton to me - approx 50 miles so there were a few flies stuck to the bonnet etc. The delivery driver said he was happy to pay for a car wash but I am not so keen on automated car washes so declined. All in all happy as got a very good deal on the car.
Improvements
delivery on a low loader would have been ideal but as mentioned I got a very good deal so can live with the car being driven to me.
Mercedes C Class Saloon (2011-14)
Nick
04/10/2013
04/10/2013
8 / 10
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Nick of Harlow, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 04/10/2013
Overall: 8 / 10
Citroen C1 (2012-14)
Jakub
08/10/2013
08/10/2013
10 / 10
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Jakub of Hayes, who had a new Citroen C1 Hatchback (2012 - 2014) on 08/10/2013
Overall: 10 / 10
Delivery Person Comments
The nicotine odour was unbearable for my wife. Steve did not smoke in the car, to be clear. So for the odour itself - Very Poor. Apart from it Steve was very nice, informative.
Delivery Punctuality Comments
The timing wasn't perfect, but that was bad coincidence that I was on the phone. But I had a backup and we managed well. It was said mid-late morning and it was.
Overall Punctuality Comments
The timing wasn't perfect, but that was bad coincidence that I was on the phone. But I had a backup and we managed well. It was said mid-late morning and it was.
Cleanliness Comments
Steve even used a sheet of paper under his shoes when he drove the car, so it was spotless inside.
Overall Comments
Steve from the Perrys Citroën dealer drove it down here. He explained everything. We inspected the car. Went through the checklist. All in normal pace.
Citroen DS3 (2010-15)
Jay
07/10/2013
07/10/2013
8 / 10
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Jay of Holyhead, who had a new Citroen DS3 Hatchback Special Edition (2010 - 2015) on 07/10/2013
Overall: 8 / 10
Cleanliness Comments
wasnt jet washed but in fairness the driver did offer to take it but car wasn't dirty
Improvements
nothing at all
Volkswagen Tiguan Estate (2011-16)
Ailsa
23/09/2013
23/09/2013
10 / 10
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Ailsa of Glasgow, who had a new VW Tiguan Diesel Estate (2011 - 2016) on 23/09/2013
Overall: 10 / 10
Mercedes E Class Saloon (2013-16)
04/10/2013
04/10/2013
8 / 10
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of , who had a new Mercedes E Class Diesel Saloon (2013 - 2016) on 04/10/2013
Overall: 8 / 10
Delivery Person Comments
Ben was a nice bloke.
Delivery Punctuality Comments
We were at opposite sides of the train station, but he was there on time.
Overall Punctuality Comments
We were at opposite sides of the train station, but he was there on time.
Damage Comments
Not that I found, but I'm not BCA trained....
Overall Comments
I collected it
Delivery Communication Comments
Good when nothing was happening, went quiet when I needed the dealer chasing up.
Improvements
Only kept me informed a bit better when it mattered.
Peugeot Rcz Coupe (2010-13)
30/09/2013
30/09/2013
8 / 10
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of , who had a new Peugeot Rcz Coupe (2010 - 2013) on 30/09/2013
Overall: 8 / 10
Delivery Punctuality Comments
I wouldn't really know if he was punctual or not - didn't realise I was getting the delivery....not a problem, just a pleasant surprise...!
Overall Punctuality Comments
I wouldn't really know if he was punctual or not - didn't realise I was getting the delivery....not a problem, just a pleasant surprise...!
Improvements
Just a little notice (an hours notice would have been fine) - maybe a text message would have been useful ;0)
Citroen C1 (2012-14)
Dustin
03/10/2013
03/10/2013
8 / 10
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Dustin of Haslemere, who had a new Citroen C1 Hatchback (2012 - 2014) on 03/10/2013
Overall: 8 / 10
Improvements
Nothing
Mercedes C Class Coupe (2011-15)
Mick
04/04/2013
04/04/2013
10 / 10
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Mick of Walsall, who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 04/04/2013
Overall: 10 / 10
Mercedes E Class Saloon (2013-16)
Rod
20/09/2013
20/09/2013
10 / 10
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Rod of BURNTWOOD, who had a new Mercedes E Class Diesel Saloon (2013 - 2016) on 20/09/2013
Overall: 10 / 10
Delivery Person Comments
Excellent, very helpful
Delivery Punctuality Comments
Yes, telephoned throughout the journey
Overall Punctuality Comments
Yes, telephoned throughout the journey
Cleanliness Comments
It had been jetwashed at local garage prior to delivery
Missing Comments
Should there be a fire extinguisher under the front seat?
Citroen DS3 (2010-15)
Ross
02/10/2013
02/10/2013
8 / 10
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Ross of Newcastle Upon Tyne, who had a new Citroen DS3 Diesel Hatchback (2010 - 2015) on 02/10/2013
Overall: 8 / 10
Cleanliness Comments
It was driven up in the rain. Understandably a little dirty, unable to check paintwork properly. Insides very clean.
Damage Comments
Unable to check properly due to rainy conditions
Missing Comments
Tax Disc, have been given dvla form as proof just in case
Toyota Aygo (2012-14)
Varun
01/10/2013
01/10/2013
8 / 10
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Varun of Newcastle Upon Tyne, who had a new Toyota Aygo Hatchback (2012 - 2014) on 01/10/2013
Overall: 8 / 10
Delivery Person Comments
Delivery man was very professional, and thorough
Delivery Punctuality Comments
30 minutes late
Overall Punctuality Comments
30 minutes late
Cleanliness Comments
Car was driven from Middlesborough, so it was a little dirty, dead flies on bonnet etc. Interior was spotless.
Damage Comments
none
Overall Comments
The delivery whole process was well handled,
Delivery Communication Comments
Lings communication was fine, regarding the dealer it would've been better if they had text to say that we'll be with you at this time. ETA was between 11-11.30am, once 11.30am went past I started to get annoyed and didn't want to pester Ling again, and just waited patiently until the car came at midday. I didn't have a number to ring the dealer to see what time they were coming.
Missing Comments
No delivery form
Improvements
everything was explained
Lexus CT (2011-13)
01/10/2013
01/10/2013
8 / 10
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of , who had a new Lexus CT Hatchback (2011 - 2013) on 01/10/2013
Overall: 8 / 10
Improvements
Not a lot, It was two hours late but to me, that didn't matter. The car was being driven from Manchester and delays can happen.
Nissan Navara
Gary
27/09/2013
27/09/2013
6 / 10
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Gary of Huddersfield, who had a new Nissan Navara Diesel (2010 - 2015) on 27/09/2013
Overall: 6 / 10
Delivery Punctuality Comments
Not drivers fault I don't think. After 5pm
Overall Punctuality Comments
Not drivers fault I don't think. After 5pm
Cleanliness Comments
Very clean inside, bit mucky outside. Driver said that he had looked for a car wash on the way but not found one!
Overall Comments
Didn't arrive until nearly 5pm. Lost a days pay waiting for it, could have worked.
Improvements
Would have been better if I had a more definate delivery time slot. Due to having to wait in all day, when I could have worked loosing me money.
Kia Sportage Estate (2010-16)
Pete
01/10/2013
01/10/2013
8 / 10
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Pete of Ashford, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 01/10/2013
Overall: 8 / 10
Delivery Person Comments
Nice chap, I even gave him a lift to the station!!
Delivery Punctuality Comments
About 2 hours early but at least the guy called me 1 hour before
Overall Punctuality Comments
About 2 hours early but at least the guy called me 1 hour before
Cleanliness Comments
Pretty much spotless considering it was driven 250 miles to be with me
Overall Comments
You gave me an estimated time of delivery the day before and the delivery guy rang an hour before which was great but being self employed I had to take time off work to be in as I didn't know when the car would come.
Improvements
The only thing I would have preferred was a more accurate time earlier in the process so I could arrange work better
Citroen DS3 (2010-15)
Lis
01/10/2013
01/10/2013
8 / 10
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Lis of BRISTOL, who had a new Citroen DS3 Hatchback (2010 - 2015) on 01/10/2013
Overall: 8 / 10
Delivery Person Comments
He was a lovely man and was very helpful to resolve the small hiccup of delivering the car am at work instead of pm at home address.
Delivery Punctuality Comments
Well I suppose you could say delivery punctuality was way ahead of its time!!
Overall Punctuality Comments
Well I suppose you could say delivery punctuality was way ahead of its time!!
Cleanliness Comments
Yes it was clean, very good
Damage Comments
No damage
Dealer Service Comments
So far so good
Overall Comments
Little bit of a mix up regarding the delivery but I must say the guy who was delivering the car was very helpful, and went out of his way to accommodate, over all I am very happy.
Delivery Communication Comments
Bit of a hiccup but all ironed out very quickly
Improvements
Delivered as discussed at home and not at work, but no problem as I said ironed out.
Mercedes C Class Coupe (2011-15)
Donna
01/10/2013
01/10/2013
10 / 10
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Donna of Chesterfield Derbyshire, who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 01/10/2013
Overall: 10 / 10
Damage Comments
A few stone chips on the front grill and 265 miles on clock
Improvements
Transporter
Volvo XC60 Estate (2008-13)
Graham
20/09/2013
20/09/2013
10 / 10
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Graham of Prescot, who had a new Volvo XC60 Diesel Estate (2008 - 2013) on 20/09/2013
Overall: 10 / 10
Delivery Person Comments
Extremely helpful
Cleanliness Comments
Spotless inside and out
Damage Comments
None visible
Improvements
Nothing
Toyota Hilux Double Cab Pick-up
01/10/2013
01/10/2013
8 / 10
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of , who had a new Toyota Hilux Diesel (2005 - 2011) on 01/10/2013
Overall: 8 / 10
Improvements
Advise actual delivery time, driver just arrived at 7am, and my staff had to ring me at home, so that I could get my maintenance manager here to accept delivery.
Citroen DS3 (2010-15)
Mike
01/10/2013
01/10/2013
10 / 10
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Mike of Newton Mearns, who had a new Citroen DS3 Hatchback (2010 - 2015) on 01/10/2013
Overall: 10 / 10
Skoda Octavia Estate (2013-17)
Chris
21/09/2013
21/09/2013
8 / 10
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Chris of Runcorn, who had a new Skoda Octavia Diesel Estate (2013 - 2017) on 21/09/2013
Overall: 8 / 10
Dealer Service Comments
No contact with dealer required
Delivery Communication Comments
No problems, but I did expect a call from the delivery company
Nissan Juke (2010-14)
Mark
27/09/2013
27/09/2013
10 / 10
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Mark of Crewe,cheshire, who had a new Nissan Juke Diesel Hatchback (2010 - 2014) on 27/09/2013
Overall: 10 / 10
Improvements
Cant think of anything to improve on all good
Renault Captur (2013-17)
Mat
26/09/2013
26/09/2013
4 / 10
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Mat of Wolverhampton, who had a new Renault Captur Diesel Hatchback (2013 - 2017) on 26/09/2013
Overall: 4 / 10
Delivery Person Comments
The delivery guys (both of them) were very nice people
Delivery Punctuality Comments
1st delivery was great 2nd one was at 7 pm when promised 4 - 5. the guy didn't leave Southampton till 3 pm. Delivery in the dark was not ideal
Overall Punctuality Comments
1st delivery was great 2nd one was at 7 pm when promised 4 - 5. the guy didn't leave Southampton till 3 pm. Delivery in the dark was not ideal
Cleanliness Comments
The interior was fine but as the car had been driven from Southampton it was filthy when it arrived
Damage Comments
Chips in paintwork on bonnet, front grille, near side rear quarter and rear spoiler
Dealer Service Comments
This is Aimed at Renault.... Shocking. Spec of car is not clear you test drive a model ask for the spec of that model only to find out that the features you liked were not generic and are optional extras. Subsequently we are now paying for something for 3 years that is inferior to what we expected. Now stuck with it.
Overall Comments
Car had (and still has) chipped paint. Also fog lights not working
Not happy that the car was driven from Southampton. Expected it to be delivered on a Transporter as it was on the second delivery.
Delivery Communication Comments
In the main the communication was good until things started to go wrong. I was told the car was in the body shop and will be delivered back to me the next day this would have been great except the car was still on my drive at the time. Hire car was organized but we had to chase Hertz to get it and we had to go pick it up rather than them bring it to us
Improvements
Deliver cars on transporters and in the light, offer the option of collection
Citroen C3 (2013-16)
Nick
30/09/2013
30/09/2013
10 / 10
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Nick of Bangor, who had a new Citroen C3 Diesel Hatchback (2013 - 2016) on 30/09/2013
Overall: 10 / 10
Mercedes A Class (2013-15)
Marj
30/09/2013
30/09/2013
8 / 10
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Marj of Bristol, who had a new Mercedes A Class Diesel Hatchback (2013 - 2015) on 30/09/2013
Overall: 8 / 10
Missing Comments
At the time of delivery no Tax disc but the man explained this will be delivered within 7 days , then received afternoon post and tax disc was there !!!
Improvements
Nothing, as Delivery was perfect the delivery man kept in contact with me as regards to traffic and delivery times.
Skoda Octavia Estate (2013-17)
28/09/2013
28/09/2013
10 / 10
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of , who had a new Skoda Octavia Diesel Estate (2013 - 2017) on 28/09/2013
Overall: 10 / 10
Mercedes A Class (2013-15)
Mark
26/09/2013
26/09/2013
8 / 10
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Mark of Chester, who had a new Mercedes A Class Diesel Hatchback (2013 - 2015) on 26/09/2013
Overall: 8 / 10
Citroen C1 (2012-14)
Karen
27/09/2013
27/09/2013
10 / 10
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Karen of Dorset, who had a new Citroen C1 Hatchback (2012 - 2014) on 27/09/2013
Overall: 10 / 10
Missing Comments
Your colleague is chasing up but I didn't get the tax disc on delivery but you have confirmed this will arrive in the post. I also haven't yet received any info on the citreon breakdown cover that I can see should have come as part of my Citreon hire. Delivery note was taken back by the dealer I couldn't quite work out if I should have had a copy for you so I photographed it for lings on day of delivery.
Improvements
You were able to confirm an (am) delivery for me the day before my delivery. Might be useful in future for the dealer to quickly call to say a rough time for delivery on the day. Car delivered at 830am (excellent time)
Volkswagen Golf (2013-17)
Howard
27/09/2013
27/09/2013
10 / 10
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Howard of Sheffield, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 27/09/2013
Overall: 10 / 10
Delivery Person Comments
Phoned in advance, wiped the car down so we could check the bodywork throroughly, went through the vehicle controls and set up the mobile phone connections
Delivery Punctuality Comments
Spot on time
Overall Punctuality Comments
Spot on time
Cleanliness Comments
All good
Dealer Service Comments
Not had any contact with the dealer - only the delivey person
Delivery Communication Comments
You are stars!!!!
Improvements
Nothing - all good
Mercedes E Class Estate (2013-16)
John
17/09/2013
17/09/2013
8 / 10
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John of Kent, who had a new Mercedes E Class Diesel Estate (2013 - 2016) on 17/09/2013
Overall: 8 / 10
Cleanliness Comments
the delivery guy even took the car for a wash to remove and dirt it had collected since it left the showroom
Dealer Service Comments
Don't really know - other than the delivery guy, there has been no communication with the dealer.
Delivery Communication Comments
even when there was nothing to tell me, your staff would still mail me. Nice job (again) Ling. Car no.4 from you, and car 5 for my family.
Missing Comments
nothing missing
Improvements
nothing springs to mind. All good.
Toyota Auris Estate (2013-15)
26/09/2013
26/09/2013
6 / 10
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of , who had a new Toyota Auris Diesel Touring Sport (2013 - 2015) on 26/09/2013
Overall: 6 / 10
Nissan Juke (2010-14)
Mairi
27/09/2013
27/09/2013
10 / 10
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Mairi of Oban, who had a new Nissan Juke Diesel Hatchback (2010 - 2014) on 27/09/2013
Overall: 10 / 10
Improvements
Would have liked to have had a shorter wait for the car, but that was outwith your control. Delivery was 5 *****
Skoda Citigo (2012-17)
Sylv
25/09/2013
25/09/2013
10 / 10
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Sylv of London, who had a new Skoda Citigo Hatchback (2012 - 2017) on 25/09/2013
Overall: 10 / 10
Delivery Person Comments
Very good
Delivery Punctuality Comments
Very good
Overall Punctuality Comments
Very good
Cleanliness Comments
Good
Overall Comments
Very good
Improvements
Put a bow on top lol
Volvo V60 Estate (2010-13)
Gareth
25/09/2013
25/09/2013
8 / 10
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Gareth of Cheshire , who had a new Volvo V60 Diesel Sportswagon (2010 - 2013) on 25/09/2013
Overall: 8 / 10
Delivery Person Comments
Show
Showed me how to set up the blue tooth and showed me round the car
Delivery Punctuality Comments
Rang one hour before and was on time
Overall Punctuality Comments
Rang one hour before and was on time
Cleanliness Comments
Clean even being driven 300 miles
Dealer Service Comments
Car turned up clean even got a set of floor mats the only thing wrong no road tax disc
Overall Comments
Nice and easy
Delivery Communication Comments
Updated all the way to delivery fantastic service
Missing Comments
No road tax driver said it should come by post in the next week
Improvements
No problems
Volvo XC60 Estate (2013-17)
Emma
24/09/2013
24/09/2013
8 / 10
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Emma of High Roding, who had a new Volvo XC60 Diesel Estate (2013 - 2017) on 24/09/2013
Overall: 8 / 10
Missing Comments
THE RUBBER CAR MATTS WERE MISSING BUT THEY ARE GOING TO BE FORWARDED ON.
Improvements
NOTHING AT ALL. THE OVERALL SERVICE WAS EXCELLENT. I AM A VERY HAPPY CUSTOMER!
Volkswagen Golf (2013-17)
Jo
20/09/2013
20/09/2013
10 / 10
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Jo of Chester Le Street, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 20/09/2013
Overall: 10 / 10
Delivery Person Comments
The delivery man was lovely. He went through the basic controls in the car, showed me the spare wheel etc. He also gave me time to fully inspect the car before I signed the delivery sheet.
Delivery Communication Comments
I was informed first thing on the morning by Ling that the car was due to be delivered between 12-2pm. The driver then rang to inform me he was an hour away from the house.
Ford Fiesta (2012-17)
Abs
25/09/2013
25/09/2013
8 / 10
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Abs of Bradford, who had a new Ford Fiesta Hatchback (2012 - 2017) on 25/09/2013
Overall: 8 / 10
Missing Comments
Fiesta Titanium X model should be supplied with special floor mats. Please could you get an update? (Type: Floor mats
Front and rear, velour with double stitching) as shown on this page: http://www.ford.co.uk/Cars/Fiesta/Features-and-specifications
Improvements
Put a box of celebrations in one of the compartments :)
Mercedes A Class (2013-15)
Steve
23/09/2013
23/09/2013
8 / 10
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Steve of Poole, who had a new Mercedes A Class Diesel Hatchback (2013 - 2015) on 23/09/2013
Overall: 8 / 10
Cleanliness Comments
Car didn't arrive clean so suggest use of a transport company for maximum customer satisfaction.
Overall Comments
Car should really should have arrived on a transporter as it would have saved me cleaning it when it arrived after 300 miles.
Missing Comments
A minor point but it is usual to use white or yellow screw caps to cover the screws on the front and rear number plates.
Nissan Qashqai+2 (2010-13)
Melissa
23/09/2013
23/09/2013
10 / 10
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Melissa of Stoke On Trent, who had a new Nissan Qashqai+2 Hatchback Special Editions (2010 - 2013) on 23/09/2013
Overall: 10 / 10
Delivery Person Comments
See above
Delivery Punctuality Comments
Asked for an early morning delivery - arrived at 8.30am !!
Overall Punctuality Comments
Asked for an early morning delivery - arrived at 8.30am !!
Cleanliness Comments
Very clean and tidy, he had even stopped off to jet wash it off before delivery !
Overall Comments
Lovely, informative chap, called 20 mins before arrival - very happy
Improvements
Nothing !!!!
Mercedes CLS Saloon (2011-14)
Tariq
23/09/2013
23/09/2013
8 / 10
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Tariq of Manchester, who had a new Mercedes CLS Diesel Coupe (2011 - 2014) on 23/09/2013
Overall: 8 / 10
Honda CR-V Estate (2012-15)
Roger
20/09/2013
20/09/2013
10 / 10
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Roger of Brighouse , who had a new Honda CR-V Estate (2012 - 2015) on 20/09/2013
Overall: 10 / 10
Delivery Person Comments
The person that delivered the Honda was very knowledgeable about it and he showed me everything I needed to know on the car. Sorry Ling I can't give you his body odour rating as I don't have a sense of smell!
Delivery Punctuality Comments
You said it would arrive between 11 - 11.30, and it was delivered just after 11 :)
Overall Punctuality Comments
You said it would arrive between 11 - 11.30, and it was delivered just after 11 :)
Cleanliness Comments
Very clean inside and outside.
Overall Comments
Overall I would have to give 9.5 out of 10 for the delivery.
Improvements
Can't fault the delivery, the whole process went very smoothly and I was so impressed I even gave the delivery guy a lift to the train station.
Mercedes A Class (2013-15)
John
20/09/2013
20/09/2013
8 / 10
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John of Hatfield Peverel, who had a new Mercedes A Class Diesel Hatchback (2013 - 2015) on 20/09/2013
Overall: 8 / 10
Delivery Punctuality Comments
More than very good
Overall Punctuality Comments
More than very good
Cleanliness Comments
Good considering it had just been driven 262 miles to me
Dealer Service Comments
Didn't really have anything to do with the supplying dealer
Overall Comments
Excellent!!
Delivery Communication Comments
Add another Very.
Missing Comments
Surprised to see no road tax
Improvements
Someone could have given me a VAT receipt for the initial payment. Something still missing from my 2011 contract with Peugeot
Volkswagen Up (2012-16)
Steve
18/09/2013
18/09/2013
10 / 10
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Steve of Kings Cliffe, who had a new VW Up Hatchback (2012 - 2016) on 18/09/2013
Overall: 10 / 10
Volkswagen Up (2012-16)
Steve
18/09/2013
18/09/2013
10 / 10
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Steve of Kings Cliffe, who had a new VW Up Hatchback (2012 - 2016) on 18/09/2013
Overall: 10 / 10
Nissan Juke (2010-14)
Shan
18/09/2013
18/09/2013
10 / 10
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Shan of Gainsborough, who had a new Nissan Juke Diesel Hatchback (2010 - 2014) on 18/09/2013
Overall: 10 / 10
Improvements
Everything was fine, the delivery driver called me an hour before he arrived. He spent time going through the car with me so I knew where everything was and that it all worked. It was very smooth and efficient.
Nissan Qashqai (2010-13)
Dave
02/09/2013
02/09/2013
10 / 10
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Dave of West Mersea, who had a new Nissan Qashqai Hatchback Special Editions (2010 - 2013) on 02/09/2013
Overall: 10 / 10
Delivery Person Comments
Extremely professional and smartly turned out (suits).
Delivery Punctuality Comments
Advised me by telephone when leaving depot and estimated delivery of midday. Arrived at 12.30pm.
Overall Punctuality Comments
Advised me by telephone when leaving depot and estimated delivery of midday. Arrived at 12.30pm.
Cleanliness Comments
Very clean and fresh smelling.
Damage Comments
Examined all surfaces, inside and out, and found nothing.
Dealer Service Comments
Only complaint is supplying number plates with EU flags on them.
Overall Comments
Very professional and friendly service.
Delivery Communication Comments
Perfect service from everyone.
Improvements
Nothing, it was perfect!
Mercedes A Class (2013-15)
Michael
18/09/2013
18/09/2013
10 / 10
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Michael of Coatbridge, who had a new Mercedes A Class Diesel Hatchback (2013 - 2015) on 18/09/2013
Overall: 10 / 10
Delivery Person Comments
Couldn't fault the girl, she even washed the car at my local garage so I could inspect.
Delivery Punctuality Comments
Indeed it was
Overall Punctuality Comments
Indeed it was
Cleanliness Comments
Spotless
Dealer Service Comments
My car included a sety of Mercedes mats, nice touch, they are not cheap.
Overall Comments
Great communication at all times, both from LingsCars and the delivery contractor.
Delivery Communication Comments
Couldn't fault the process, very good.
Missing Comments
Tax disc, we know about this.
Improvements
N/a, all good.
Volkswagen Tiguan Estate (2011-16)
11/09/2013
11/09/2013
8 / 10
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of , who had a new VW Tiguan Diesel Estate (2011 - 2016) on 11/09/2013
Overall: 8 / 10
Dealer Service Comments
Very fussy with paperwork in comparison to previous VW dealer. Did not supply mats (though we didn't request it would be nice as we are a VW repeat customer)
Delivery Communication Comments
Ling's: great
Dealer: not great
Missing Comments
the cigarette lighter hole in console box has no cap on it or similar, not sure if it should have one but its an open hole right now.
Improvements
All fine.
Chevrolet Captiva Estate (2011-15)
Emanur
16/09/2013
16/09/2013
8 / 10
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Emanur of Cheam, who had a new Chevrolet Captiva Diesel Estate (2011 - 2015) on 16/09/2013
Overall: 8 / 10
Delivery Person Comments
Driver was polite, friendly and courteous.
Overall Comments
I did think he should have spent some time explaining how the privacy shades should be fitted. As it turned out, that was an issue.
Improvements
I think if optional extras are fitted, they should be pointed out and explained especially if additional work was required by the customer to complete. In this case, the privacy shades.
Ford Fiesta (2012-17)
Kevin
17/09/2013
17/09/2013
10 / 10
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Kevin of Manchester, who had a new Ford Fiesta Hatchback (2012 - 2017) on 17/09/2013
Overall: 10 / 10
Toyota Gt86 Coupe (2012-16)
Chris
17/09/2013
17/09/2013
8 / 10
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Chris of Ashford, who had a new Toyota Gt86 Coupe (2012 - 2016) on 17/09/2013
Overall: 8 / 10
Damage Comments
very slight light scratches on bootlid
Mercedes E Class (2013-17)
Kal
13/09/2013
13/09/2013
10 / 10
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Kal of Wolverhampton, who had a new Mercedes E Class Diesel Cabriolet (2013 - 2017) on 13/09/2013
Overall: 10 / 10
Delivery Person Comments
he was excellent, even spent time showing me how the car works
Delivery Punctuality Comments
he kept me informed of the delivery time
Overall Punctuality Comments
he kept me informed of the delivery time
Missing Comments
V5 Document
Improvements
nothing..it was perfect
Mercedes SLK Convertible (2012-16)
Sean
12/09/2013
12/09/2013
10 / 10
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Sean of Sandown, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 12/09/2013
Overall: 10 / 10
Delivery Person Comments
allana, was extremely pleasant and helpfull
Delivery Punctuality Comments
car was ready and wait
Overall Punctuality Comments
car was ready and wait
Cleanliness Comments
or my arrival
Dealer Service Comments
havent had too much to do with dealer yet...
but i am still awaiting a response to dodgy keyfob problem
Overall Comments
car was waiting for me as i drove off ferry...could not ask for better service
Delivery Communication Comments
once again fantastic service from you and your team...
delevery service was great...
Missing Comments
still awaiting tax disc
Improvements
my only issue was that it had been driven down from bolton..
so had delivery mileage on it of 297...
plus motorway traffic grime...
Mercedes SLK Convertible (2012-16)
Sean
12/09/2013
12/09/2013
10 / 10
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Sean of Sandown, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 12/09/2013
Overall: 10 / 10
Delivery Person Comments
allana, was extremely pleasant and helpfull
Delivery Punctuality Comments
car was ready and wait
Overall Punctuality Comments
car was ready and wait
Cleanliness Comments
or my arrival
Dealer Service Comments
havent had too much to do with dealer yet...
but i am still awaiting a response to dodgy keyfob problem
Overall Comments
car was waiting for me as i drove off ferry...could not ask for better service
Delivery Communication Comments
once again fantastic service from you and your team...
delevery service was great...
Missing Comments
still awaiting tax disc
Improvements
my only issue was that it had been driven down from bolton..
so had delivery mileage on it of 297...
plus motorway traffic grime...
Mercedes A Class (2013-15)
Al
13/09/2013
13/09/2013
10 / 10
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Al of Hexham , who had a new Mercedes A Class Diesel Hatchback (2013 - 2015) on 13/09/2013
Overall: 10 / 10
Delivery Person Comments
Top bloke!
Delivery Punctuality Comments
Was there by 8.30am
Overall Punctuality Comments
Was there by 8.30am
Cleanliness Comments
He'd even stopped off to give it a wash-off before delivering it - excellent!
Damage Comments
It was perfect!
Overall Comments
Turned up on time, was very polite and spent time explaining about the car
Delivery Communication Comments
Happy with everything.
Improvements
Nothing I can think of - the service was top notch
Volkswagen Golf (2013-17)
Lucy
16/09/2013
16/09/2013
10 / 10
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Lucy of Goole, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 16/09/2013
Overall: 10 / 10
Mercedes E Class (2013-17)
Lisa
30/08/2013
30/08/2013
8 / 10
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Lisa of Bangor, who had a new Mercedes E Class Diesel Cabriolet (2013 - 2017) on 30/08/2013
Overall: 8 / 10
Delivery Person Comments
apologetic for how dirty the car was
Cleanliness Comments
inside was perfect! Outside was pretty dirty!
Overall Comments
only negative is car was quite dirty :)
Improvements
washed car!!!
Alfa Romeo Giulietta
Sarah
13/09/2013
13/09/2013
8 / 10
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Sarah of New Barnet, who had a new Alfa Romeo Giulietta Diesel Hatchback (2010 on) on 13/09/2013
Overall: 8 / 10
Delivery Punctuality Comments
About half an hour later than expected
Overall Punctuality Comments
About half an hour later than expected
Nissan Note (2009-13)
Lindsey
04/09/2013
04/09/2013
8 / 10
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Lindsey of Luton, who had a new Nissan Note Hatchback Special Editions (2009 - 2013) on 04/09/2013
Overall: 8 / 10
Damage Comments
Driver told me he had put it through car wash. Some greasy marks on leather panels on passenger rear seat and greasy thumb prints on passenger head rest front seat. Driver attempted to clean off but still slight marks left. Also white blotches on passenger seat upholstery again he tried to clean these off.
Delivery Communication Comments
Dealer kept in touch with me by phone during day as had delays. All fine no problems
Improvements
Nothing. Friendly delivery drivers
Mercedes CLS Estate (2012-14)
Trev
13/09/2013
13/09/2013
8 / 10
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Trev of STOCKSFIELD, who had a new Mercedes CLS Diesel Shooting Brake (2012 - 2014) on 13/09/2013
Overall: 8 / 10
Cleanliness Comments
A bit rain splattered nobodies fault
Volkswagen Beetle (2012-16)
13/09/2013
13/09/2013
10 / 10
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of , who had a new VW Beetle Diesel Hatchback (2012 - 2016) on 13/09/2013
Overall: 10 / 10
Delivery Person Comments
Really nice chap, didn't get snarky when my husband made a right pig's ear of parking the car. Polite and friendly
Improvements
Nothing, I was very satisfied
Kia Ceed Estate (2012-15)
Steve
13/09/2013
13/09/2013
8 / 10
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Steve of Basingstoke, who had a new Kia Ceed Diesel Sportswagon (2012 - 2015) on 13/09/2013
Overall: 8 / 10
Cleanliness Comments
As noted above I think the valeting could have been better.
Overall Comments
Very smooth. I thought the car could have been prepared slightly better. Covers left on internal mirrors and would have benefited from a Hoover in the back.
Improvements
Better valet
Citroen C1 (2012-14)
12/09/2013
12/09/2013
8 / 10
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of , who had a new Citroen C1 Hatchback (2012 - 2014) on 12/09/2013
Overall: 8 / 10
Missing Comments
No radio or security codes supplied. Also delivery form was just a sheet with car vin detail on that I signed. No a check list to complete?
Citroen C1 (2012-14)
12/09/2013
12/09/2013
8 / 10
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of , who had a new Citroen C1 Hatchback (2012 - 2014) on 12/09/2013
Overall: 8 / 10
Missing Comments
No radio or security codes supplied. Also delivery form was just a sheet with car vin detail on that I signed. No a check list to complete?
Volkswagen Golf (2013-17)
Nick
12/09/2013
12/09/2013
10 / 10
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Nick of Southampton, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 12/09/2013
Overall: 10 / 10
Delivery Person Comments
A very pleasant VW fan who clearly knew his stuff and gave me a very comprehensive run through of the "toys" that came with the car
Delivery Punctuality Comments
Spot on
Overall Punctuality Comments
Spot on
Cleanliness Comments
no complaints here either
Damage Comments
Pristine
Dealer Service Comments
Excellent
Overall Comments
Very smooth, contacted an hour in advance, and arrival on time.
Improvements
Nothing
Volkswagen Golf (2013-17)
James
12/09/2013
12/09/2013
10 / 10
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James of Tonbridge, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 12/09/2013
Overall: 10 / 10
Overall Comments
Very helpful service from Debs, friendly and on time.
Missing Comments
Warranty book
Improvements
Can't think of anything other than a bunch of flowers for my wife!
Audi A3 3dr Hatch (2012-16)
Angelo
12/09/2013
12/09/2013
10 / 10
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Angelo of Manchester, who had a new Audi A3 Hatchback (2012 - 2016) on 12/09/2013
Overall: 10 / 10
Delivery Person Comments
Delivery guy was very friendly and helpful
Delivery Punctuality Comments
Arrived exactly within the 1hr slot.
Overall Punctuality Comments
Arrived exactly within the 1hr slot.
Cleanliness Comments
Spotless.
Overall Comments
All went to plan perfectly.
Delivery Communication Comments
Excellent (well done!)
Improvements
All went to plan, maybe a nice box of chocolates included ha ha :)
Volkswagen Beetle (2012-16)
Nigel
10/09/2013
10/09/2013
10 / 10
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Nigel of Bishop\'s Stortford, who had a new VW Beetle Diesel Hatchback (2012 - 2016) on 10/09/2013
Overall: 10 / 10
Delivery Communication Comments
Excellent communication and very quick,helpful and never had a problem,would reccomend.
Improvements
Nothing it all went smoothly.
Kia Sorento Station Wagon (2010-12)
Tom
05/09/2013
05/09/2013
8 / 10
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Tom of Ellesmere Port, who had a new Kia Sorento Diesel Station Wagon (2010 - 2012) on 05/09/2013
Overall: 8 / 10
Delivery Person Comments
Nice guy, very helpful
Delivery Punctuality Comments
It was punctual on the day which is fine, but it was the second date that was given.
Overall Punctuality Comments
It was punctual on the day which is fine, but it was the second date that was given.
Overall Comments
Original date was changed as dealer couldn't make it.
Improvements
Not much at all, if i had to pick something though i'd say maybe a delivery of a weekend would have been perfect.
Hyundai i40 Estate (2011-15)
Ken
09/09/2013
09/09/2013
8 / 10
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Ken of Pontefract, who had a new Hyundai i40 Diesel Tourer (2011 - 2015) on 09/09/2013
Overall: 8 / 10
Delivery Person Comments
Bill was very pleasant, well presented and had a good knowledge of the vehicle.
Delivery Punctuality Comments
All in lines with the ETA
Overall Punctuality Comments
All in lines with the ETA
Cleanliness Comments
It had definitely been professionally valeted.
Damage Comments
All in perfect order
Dealer Service Comments
This is the second car I have had from this dealer and have always enjoyed good service from them
Overall Comments
I was pleased with the whole process..
Delivery Communication Comments
I'd been led to expect a pre-delivery call but did not get one.
Improvements
Nothing I can think of..
Kia Sportage Estate (2010-16)
POP P
03/09/2013
03/09/2013
6 / 10
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POP P of Preston, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 03/09/2013
Overall: 6 / 10
Overall Comments
advised delivery PRIOR 11 am arrived 12:30 pm
Missing Comments
Awaiting Tax Disc
Toyota Prius (2009-17)
Jeff
05/09/2013
05/09/2013
8 / 10
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Jeff of Birmingham, who had a new Toyota Prius Hatchback (2009 - 2017) on 05/09/2013
Overall: 8 / 10
Delivery Punctuality Comments
should have am as advised by Ling , but arrived at 3.15 pm
Overall Punctuality Comments
should have am as advised by Ling , but arrived at 3.15 pm
Improvements
a more definite time would be nice , instead of loosing work time
Mercedes E Class Saloon (2013-16)
04/09/2013
04/09/2013
6 / 10
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of , who had a new Mercedes E Class Diesel Saloon (2013 - 2016) on 04/09/2013
Overall: 6 / 10
Delivery Person Comments
The person who delivered the car was a well presented gentleman. He did not know anything about the car as far as controls or details go.
Cleanliness Comments
It was as expected in new condition.
Overall Comments
The delivery process is good, the dealer came in the morning instead of the afternoon, he only informed me of this the previous day late in the evening at 6.30pm. He just assumed coming in the morning is ok even though Lings team had confirmed afternoon with him.
Missing Comments
No v5 form and tax disc. Apparently these documents come from DVLA so they are on their way.
Improvements
The delivery driver should have not forgotten any documents and should have arrived at the previously agreed time. It would also help to send drivers who know a little bit more about the car. The driver did not have the v5 and tax disc - I had to just assume this was ok - it would have helped to know this in advance.
Kia Rio (2011-14)
Pippa
08/03/2013
08/03/2013
8 / 10
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Pippa of South Brent, who had a new Kia Rio Diesel Hatchback (2011 - 2014) on 08/03/2013
Overall: 8 / 10
Delivery Person Comments
Pleasant and helpful.
Cleanliness Comments
A bit muddy after travelling most of the country down to Devon, but not too bad.
Overall Comments
All very smooth - delivered on time and well.
Delivery Communication Comments
Ling's service was especially fantastic - I have recommended it to friends and family.
Improvements
I'm not entirely sure when the car needs its first service and how I will exchange information - do I contact Dealer or Ling? There were no details of this in the delivery info.
Nissan Micra (2010-13)
Andrea
06/09/2013
06/09/2013
10 / 10
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Andrea of Toton, Notts, who had a new Nissan Micra Hatchback (2010 - 2013) on 06/09/2013
Overall: 10 / 10
Delivery Person Comments
The lady was called Catherine. She was very polite and helpful, she phoned beforehand to confirm the delivery time and arrived within the time slot. Becausae it was raining she offered to take the car and clean it for me which was very kind. She explained about the controls also gave me time to examine the car.
Delivery Punctuality Comments
Delivered on the agreed day within the agreed time period.
Overall Punctuality Comments
Delivered on the agreed day within the agreed time period.
Cleanliness Comments
It was perfectly clean inside, she had placed something on the floor to stop wet shoes marking it. It was fine on the outside bearing in mind that it had been driven through heavy rain. She did offer to wash it for me also.
Damage Comments
Nothing wrong that I can see!
Dealer Service Comments
This is the first time I've had anything from this dealer but certainly no complaints.
Overall Comments
The deilvery was excellent from the time a date was agreed to the arrival of Annie. She was delivered to my front door and parked in such a way that I could easily examine her for any damage, I was allowed plenty of time to check her over before signing anything.
Delivery Communication Comments
Excellent communication, all my questions were answered promptly and I never felt left out of the process.
Missing Comments
Nothing missing as far as I can see.
Improvements
Got the sun to shine.......... ha ha ha....
Volkswagen Golf (2013-17)
Ken
06/09/2013
06/09/2013
8 / 10
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Ken of London, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 06/09/2013
Overall: 8 / 10
Volkswagen Golf (2013-17)
Mercedes
31/08/2013
31/08/2013
8 / 10
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Mercedes of Mitcham, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 31/08/2013
Overall: 8 / 10
Kia Sportage Estate (2010-16)
Bruce
05/09/2013
05/09/2013
8 / 10
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Bruce of Aberdeen, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 05/09/2013
Overall: 8 / 10
Cleanliness Comments
Exterior was dirty/covered in dead flies from 400+ mile delivery drive. Interior there was mud from drivers feet. Marks on windscreen from where sat nav was stuck on. Lots of finger marks on windows.
Dealer Service Comments
No contact with them
Ford Fiesta (2012-17)
Belinda
03/09/2013
03/09/2013
8 / 10
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Belinda of Goole, who had a new Ford Fiesta Hatchback (2012 - 2017) on 03/09/2013
Overall: 8 / 10
Delivery Punctuality Comments
arrived at 10:45am
Overall Punctuality Comments
arrived at 10:45am
Cleanliness Comments
inside plastic could have had a little more polish
Dealer Service Comments
thought there might have been a little more communication
Delivery Communication Comments
excellent from yourself. Thought I might have got a reminder from Leden.
Improvements
Nothing
Mercedes E Class Saloon (2013-16)
04/09/2013
04/09/2013
10 / 10
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of , who had a new Mercedes E Class Diesel Saloon (2013 - 2016) on 04/09/2013
Overall: 10 / 10
Delivery Person Comments
Friendly and well presented.
Overall Comments
Called me an hour before delivery to let me know his expected arrival time, and delivered the car by 9.30am. Took me through everything regarding the car's controls.
Improvements
Transported rather than driven.
Mercedes SLK Convertible (2012-16)
Mike
03/09/2013
03/09/2013
8 / 10
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Mike of Bo\'ness, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 03/09/2013
Overall: 8 / 10
Improvements
nothing, very impressed with whole expierence
Mercedes A Class (2013-15)
Tony
02/09/2013
02/09/2013
8 / 10
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Tony of York, who had a new Mercedes A Class Diesel Hatchback (2013 - 2015) on 02/09/2013
Overall: 8 / 10
Delivery Person Comments
The best delivery driver ever showed me how the main controls worked and fitted my Becker Sat Nav and most inportant showed me how to start the car
Delivery Punctuality Comments
He phoned early morning to say the car would be delivered at 11.45 he arrived at 11.43
Overall Punctuality Comments
He phoned early morning to say the car would be delivered at 11.45 he arrived at 11.43
Cleanliness Comments
Very good the driver must of stopped before handing over the car as it was spotless
Dealer Service Comments
Phoned them yesterday about some query with the controls the person at Bolton went through every thing and was very helpfull
Overall Comments
Very good well informed
Delivery Communication Comments
I must of been a pain asking about extra's reversing camera etc but all went very smooth
Improvements
Sent a AMG version
Volkswagen Up (2012-16)
Gordon
29/08/2013
29/08/2013
10 / 10
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Gordon of Glasgow, who had a new VW Up Hatchback (2012 - 2016) on 29/08/2013
Overall: 10 / 10
Missing Comments
There is no vehicle tools / car jack, however there is a breakdown set.
Ford Fiesta (2012-17)
Claire
03/09/2013
03/09/2013
10 / 10
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Claire of Sittingbourne, who had a new Ford Fiesta Diesel Hatchback (2012 - 2017) on 03/09/2013
Overall: 10 / 10
Kia Sportage Estate (2010-16)
Sarah
03/09/2013
03/09/2013
10 / 10
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Sarah of Oxford, who had a new Kia Sportage Estate (2010 - 2016) on 03/09/2013
Overall: 10 / 10
Improvements
Nothing
Citroen DS3 (2010-15)
Richard
02/09/2013
02/09/2013
8 / 10
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Richard of Hanworth, who had a new Citroen DS3 Hatchback (2010 - 2015) on 02/09/2013
Overall: 8 / 10
Delivery Person Comments
Delivery driver was punctual, polite, helpful and friendly. He also asked if I had any questions. 10/10
Delivery Punctuality Comments
8am delivery scheduled, the driver was there 15 minutes before and the car was safely unloaded and standing outside my house at 8am. Impressive 10/10
Overall Punctuality Comments
8am delivery scheduled, the driver was there 15 minutes before and the car was safely unloaded and standing outside my house at 8am. Impressive 10/10
Cleanliness Comments
The driver explained that the car had been fully cleaned on the Friday before the Monday delivery. Over the weekend it had become quite dusty. We looked over the car together and when the driver spotted a suspicious looking mark on the paintwork, he polished the area to ensure the exterior was faultless. The interior was spotless. 9/10
Damage Comments
Pristine. 10/10
Dealer Service Comments
I had no direct contact from the supplying dealer, although Citroen Contract Motoring were in contact by Royal Mail. A hiccup with the initial payment was swiftly resolved. 8/10
Overall Comments
Punctual, efficient, pleasant. 10/10
Delivery Communication Comments
The delivery driver called me the day before to agree/confirm delivery time. He was professional, polite, helpful and friendly. He also asked if I had any questions. 10/10
Missing Comments
Surprised to discover there is no spare wheel, only an inflation pump. I'm sure the specification reflects this if I had read it thoroughly.
Improvements
Overall, I am happy with the service I received. 10/10
Volkswagen Golf (2011-16)
Mike
02/09/2013
02/09/2013
10 / 10
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Mike of Warrington, who had a new VW Golf Diesel Cabriolet (2011 - 2016) on 02/09/2013
Overall: 10 / 10
Missing Comments
Driver took both copies of delivery form. Was relaxed about this as there was no damage and only 8 miles on clock.
Improvements
Nothing
Volkswagen Up (2012-16)
Kev
02/09/2013
02/09/2013
8 / 10
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Kev of Woldingham, who had a new VW Up Hatchback (2012 - 2016) on 02/09/2013
Overall: 8 / 10
Delivery Person Comments
Friendly and helpful, cant ask for much more than that :-)
Delivery Punctuality Comments
The driver phoned me an hour before delivery, so that was very good.
Overall Punctuality Comments
The driver phoned me an hour before delivery, so that was very good.
Cleanliness Comments
Although the car was fairly clean, it had alot of dust on the bodywork and windscreen and looked like it was probably valeted a few weeks ago.
Damage Comments
All looks in good order
Dealer Service Comments
The car could have been valeted a bit better apart from that all was good.
Overall Comments
Very good, car delivered on back of flatbed truck which kept mileage down which is good.
Delivery Communication Comments
I cannot fault the service I received in anyway. It was excellent customer service and the whole process ran smoothly.
Missing Comments
Nothing missing
Improvements
Clean the car.
Hyundai IX35 Estate (2010-15)
Emski
02/09/2013
02/09/2013
8 / 10
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Emski of Nottingham, who had a new Hyundai IX35 Diesel Estate (2010 - 2015) on 02/09/2013
Overall: 8 / 10
Dealer Service Comments
Can't comment. No dealings !!
Vauxhall Antara Estate (2011-15)
Martin
02/09/2013
02/09/2013
8 / 10
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Martin of Leicestershire, who had a new Vauxhall Antara Diesel Estate (2011 - 2015) on 02/09/2013
Overall: 8 / 10
Delivery Person Comments
Nice chap, very friendly & professional. No noticeable body odour
Cleanliness Comments
Having had this car just 24 hours, I have discovered that all the people that told me that black was a b@$*@£d to keep clean were right, smarty pants..
Damage Comments
Car was perfect.
Dealer Service Comments
Had no direct contact with the dealer.
Overall Comments
The car arrived at work before I did (then again, most things arrive at work before I do!). The driver didn't call prior to delivery, but this was not a problem... I would have still been in bed?
Delivery Communication Comments
You all worked very hard in keeping me informed at every step.
Missing Comments
Quite the opposite! The car has start/stop which, is a little difficult to get used to, but definitely an added bonus
Improvements
Nothing really.
Mercedes A Class (2013-15)
Steph
02/09/2013
02/09/2013
10 / 10
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Steph of Hoddesdon, who had a new Mercedes A Class Diesel Hatchback (2013 - 2015) on 02/09/2013
Overall: 10 / 10
Delivery Person Comments
Very good. She was very friendly and chatty
Delivery Punctuality Comments
Very good- they called 40 minutes before to let me know when they would be with me
Overall Punctuality Comments
Very good- they called 40 minutes before to let me know when they would be with me
Cleanliness Comments
Very good. It was washed again just before it wad delivered
Damage Comments
No
Overall Comments
Very good- they even washed the car at a local car wash before delivery
Volkswagen Scirocco Coupe (2008-14)
28/08/2013
28/08/2013
10 / 10
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of , who had a new VW Scirocco Diesel Coupe (2008 - 2014) on 28/08/2013
Overall: 10 / 10
Delivery Person Comments
excellent
Delivery Punctuality Comments
excellent
Overall Punctuality Comments
excellent
Cleanliness Comments
excellent
Overall Comments
exc ellent
Improvements
nothing all excellent
Citroen C1 (2012-14)
Sarah
28/08/2013
28/08/2013
10 / 10
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Sarah of Brough, who had a new Citroen C1 Hatchback (2012 - 2014) on 28/08/2013
Overall: 10 / 10
Improvements
Nothing.
Mercedes E Class Saloon (2013-16)
Pete
30/08/2013
30/08/2013
10 / 10
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Pete of Haddington, who had a new Mercedes E Class Diesel Saloon (2013 - 2016) on 30/08/2013
Overall: 10 / 10
Delivery Communication Comments
Lingo is excellent and response times first class
Mercedes C Class Saloon (2011-14)
Steve
30/08/2013
30/08/2013
8 / 10
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Steve of Wakefield, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 30/08/2013
Overall: 8 / 10
Improvements
Car could have been valeted to a better standard inside
Kia Sportage Estate (2010-16)
Noonie
29/08/2013
29/08/2013
8 / 10
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Noonie of Bedale, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 29/08/2013
Overall: 8 / 10
Damage Comments
there was a slight mark on teh rear bumper and the drivers side rear light is not working.
Improvements
we didn't check the lights etc as thought this would have been done at the dealership - maybe they could ensure everything works on the car before they deliver, or let people know on delivery - oh and maybe throw in some mats :-) !!
Volkswagen Golf (2013-17)
29/08/2013
29/08/2013
10 / 10
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of , who had a new VW Golf Diesel Hatchback (2013 - 2017) on 29/08/2013
Overall: 10 / 10
Delivery Person Comments
Nice fellow - ex military serviceman - very polite and helpful.
Delivery Punctuality Comments
as above
Overall Punctuality Comments
as above
Cleanliness Comments
spotless
Dealer Service Comments
no complaints - got the car faster than most dealers could as I understand it - great delivery service
Overall Comments
Perfect really - the delivery driver called the day before to confirm details and say what time he expected to arrive. He arrived on time - the car was on a covered lorry and completely spotless. Hard to see how they could have done it better.
Delivery Communication Comments
as above
Mercedes SLK Convertible (2012-16)
Dan
27/08/2013
27/08/2013
8 / 10
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Dan of Bradford, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 27/08/2013
Overall: 8 / 10
Delivery Punctuality Comments
Marked down for the wait when in the garage, but I was early so still good
Overall Punctuality Comments
Marked down for the wait when in the garage, but I was early so still good
Dealer Service Comments
Very particular with documentation. The insurance mix up at 5pm on the Friday before collection wasn't ideal.
Renault Captur (2013-17)
Jonathan
28/08/2013
28/08/2013
10 / 10
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Jonathan of Hampshire, who had a new Renault Captur Diesel Hatchback (2013 - 2017) on 28/08/2013
Overall: 10 / 10
Delivery Person Comments
See above
Overall Comments
The car arrived in good time and the delivery driver was very helpful. Took his time and was not rushing to leave us.
Missing Comments
TAx disc - on its way
Volkswagen Up (2012-16)
Joe
23/08/2013
23/08/2013
10 / 10
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Joe of Teddington, who had a new VW Up Hatchback (2012 - 2016) on 23/08/2013
Overall: 10 / 10
Delivery Person Comments
Really good.
Overall Comments
Contacted us the day before to arrange delivery time. Delivered on a trailer with free mats and half a tank of fuel.
Improvements
Nothing, very happy.
Volvo XC90 Estate (2006-14)
Paul
22/08/2013
22/08/2013
8 / 10
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Paul of Watford, who had a new Volvo XC90 Diesel Estate (2006 - 2014) on 22/08/2013
Overall: 8 / 10
Improvements
Everything was great. Thanks!
Volvo XC60 Estate (2008-13)
Zakir
16/08/2013
16/08/2013
10 / 10
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Zakir of Newcastle Upon Tyne, who had a new Volvo XC60 Diesel Estate (2008 - 2013) on 16/08/2013
Overall: 10 / 10
Volkswagen Golf (2013-17)
Mark
23/08/2013
23/08/2013
10 / 10
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Mark of Swansea, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 23/08/2013
Overall: 10 / 10
Delivery Person Comments
The delivery driver was not what i was expecting, he was wearing a suit, carried a brief case and was happy to explain the main functions of the controls etc, he was very pleasant and chatty. I was expecting the trade plate type guys you see thumbing a lift on the motorway slip roads.
Delivery Punctuality Comments
I had a phone call at about 8am to say the car would be with me at about 10.45 and it turned up at 11am, so I was really pleased.
Overall Punctuality Comments
I had a phone call at about 8am to say the car would be with me at about 10.45 and it turned up at 11am, so I was really pleased.
Cleanliness Comments
The interior was spotless, the outside was good but did have a few dead fly's etc on the front bumper as you would expect from a 150 mile trip.
Improvements
Maybe an eta more in advance but you have said this would push costs up.
Ford Focus (2011-14)
Neale
23/08/2013
23/08/2013
6 / 10
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Neale of Salisbury, who had a new Ford Focus Diesel Hatchback (2011 - 2014) on 23/08/2013
Overall: 6 / 10
Dealer Service Comments
The delivery detracted from the good service provided by Ling and the excitement that comes with getting a new car. The delivery man did his job, the car was covered in bird crap and I was left disappointed.
Improvements
The car should have been immaculate on delivery and the person delivering should concentrate on the customer service.
Hyundai IX35 Estate (2010-15)
Jenni
20/08/2013
20/08/2013
8 / 10
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Jenni of Sale, who had a new Hyundai IX35 Diesel Estate (2010 - 2015) on 20/08/2013
Overall: 8 / 10
Overall Comments
All good but it is a bit odd to end up with a stranded delivery person. We took him to the station but I guess he could have got a taxi.
BMW 5 Series Saloon (2010-13)
Michael
20/08/2013
20/08/2013
8 / 10
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Michael of , who had a new BMW 5 Series Diesel Saloon (2010 - 2013) on 20/08/2013
Overall: 8 / 10
Volkswagen Golf (2013-17)
20/08/2013
20/08/2013
10 / 10
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of , who had a new VW Golf Diesel Hatchback (2013 - 2017) on 20/08/2013
Overall: 10 / 10
Damage Comments
The guy was very professional, shirt and tie etc. He was pleasent and identified to me certain characteristics of the car he had identified on the way up. Electronic breaks (no hand brake) and intelligent cruise control etc. The delivery was first class to be truthful
Dealer Service Comments
Having only driven the car home the car appears to be what was asked for what is being paid for. The car was clean and tidy, smells new and appears to be full of new gizmo's that appear to work. I will need without doubt several visits to manuals supplied before I can truly see how everything works.
Delivery Communication Comments
The driver called me the day before and we agreed on an 0900 delivery to allow him to get the 0950 train. he arrived at 0850 and cleared the office security barrier and had the car parked in one of the visitor car parking spots in the secure car park. It was not a street hand over.
Missing Comments
2 sets of keys received along with an hand book, radio book and service book. Also received was an Ipod docking cable special to VW.
Improvements
To be truthful I have no idea on how my delivery could have been improved, other than the guy pull out an egg and bacon sandwich due to the time of day. It was professional, easy and the guy was informative as said earlier in relaying to me little gems he had discovered with the drive of the car on the way up.
Mercedes A Class (2013-15)
Jane
20/08/2013
20/08/2013
10 / 10
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Jane of Bristol, who had a new Mercedes A Class Diesel Hatchback (2013 - 2015) on 20/08/2013
Overall: 10 / 10
Improvements
It was a faultless service that was made fun, simple and comforting. Many thanks - James
Kia Picanto (2011-15)
Ray
19/08/2013
19/08/2013
10 / 10
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Ray of Newhaven, who had a new Kia Picanto Hatchback (2011 - 2015) on 19/08/2013
Overall: 10 / 10
Improvements
No improvements needed.
Renault Captur (2013-17)
Adam
15/08/2013
15/08/2013
8 / 10
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Adam of Tunbridge Wells, who had a new Renault Captur Diesel Hatchback (2013 - 2017) on 15/08/2013
Overall: 8 / 10
Vauxhall Mokka (2012-16)
Scotty
15/08/2013
15/08/2013
8 / 10
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Scotty of Aberdeen, who had a new Vauxhall Mokka Hatchback (2012 - 2016) on 15/08/2013
Overall: 8 / 10
Delivery Person Comments
Very good, called prior to arrival, and due to tight road conditions agreed on easier offload
Cleanliness Comments
Car wasn't cleaned at all, tree sap stains on exterior and not valeted inside at all! Only place I was disappointed
Mazda 6 Saloon (2013-18)
Sam
16/08/2013
16/08/2013
8 / 10
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Sam of Caerphilly, who had a new Mazda MAZDA6 Diesel Saloon (2013 - 2018) on 16/08/2013
Overall: 8 / 10
Cleanliness Comments
This only because the car had been driven from Cumbria! Perfectly acceptable to me though. Thanks.
Nissan Juke (2010-14)
Neil
16/08/2013
16/08/2013
10 / 10
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Neil of Braintree, who had a new Nissan Juke Hatchback (2010 - 2014) on 16/08/2013
Overall: 10 / 10
Volkswagen Golf (2013-17)
Liz
13/08/2013
13/08/2013
8 / 10
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Liz of Bradford, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 13/08/2013
Overall: 8 / 10
Delivery Person Comments
Excellent in a suit !
Delivery Punctuality Comments
On time!
Overall Punctuality Comments
On time!
Cleanliness Comments
Very clean but after 130 mile drive up from midlands some dead insects etc .....
Dealer Service Comments
No information available to me - called Listers thats all I know
Overall Comments
Rang in morning. Was bang on time! Why from Midlands though. 2 major VW dealers within 10 miles of my home?
Delivery Communication Comments
excellent communication on all fronts
Improvements
Sourced car from closer - West Yorkshire has 2 million people and dozens of major car dealerships. This would be a greener option.
Volvo XC60 Estate (2008-13)
Zakir
16/08/2013
16/08/2013
? / 10
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Volkswagen Golf (2011-16)
Christine
14/08/2013
14/08/2013
8 / 10
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Christine of London, who had a new VW Golf Diesel Cabriolet (2011 - 2016) on 14/08/2013
Overall: 8 / 10
Delivery Person Comments
He was excellent, explained the car and features.
Delivery Punctuality Comments
The delivery should have been AM, the car arrived at 13:30
Overall Punctuality Comments
The delivery should have been AM, the car arrived at 13:30
Cleanliness Comments
Clean, but could have been wiped better. It rained 30 minutes later so didn't really matter
Improvements
just the dielivery timing, If we were told in the morning that it would at 13:30 that would have been fine. Whole experience was good.
Nissan Juke (2010-14)
Lee
14/08/2013
14/08/2013
8 / 10
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Lee of Newcastle Upon Tyne, who had a new Nissan Juke Hatchback (2010 - 2014) on 14/08/2013
Overall: 8 / 10
Missing Comments
No spare till i found out you dont get one now. No mats
Improvements
Nothing it all went really well
Peugeot 2008 Estate (2013-16)
Lisa
13/08/2013
13/08/2013
8 / 10
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Lisa of Welwyn Garden City, who had a new Peugeot 2008 Estate (2013 - 2016) on 13/08/2013
Overall: 8 / 10
Dealer Service Comments
Having not dealt with the supplying dealer I cannot comment.
Missing Comments
Car mats and sill guards. On previous lease cars these have always been supplied and fitted at no extra charge as standard as a protection for their car.
Improvements
Would have helped to have a brief introduction to the vehicle,handbrake, lights, etc..
Citroen DS3 (2010-15)
Ben
14/08/2013
14/08/2013
8 / 10
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Ben of Leicester, who had a new Citroen DS3 Hatchback (2010 - 2015) on 14/08/2013
Overall: 8 / 10
Delivery Punctuality Comments
There was no phone call ahead of delivery
Overall Punctuality Comments
There was no phone call ahead of delivery
Cleanliness Comments
There were a few marks on the inside, but they rubbed off.
Damage Comments
There was a slight scuff of the passenger wing mirror, but unfortunately we didnt spot it until later in the day after signing for the car
Dealer Service Comments
The only thing that let them down was losing the direct debit form, at least they found it!
Delivery Communication Comments
Excellent communication from you guys!
Improvements
A specific delivery time would have been nice
Volvo XC90 Estate (2006-14)
Roger
09/08/2013
09/08/2013
10 / 10
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Roger of SUTTON COLDFIELD , who had a new Volvo XC90 Diesel Estate (2006 - 2014) on 09/08/2013
Overall: 10 / 10
Missing Comments
Log book
Key
Copy of delivery form
Confirmation of Volvo Assist seems to be missing
Volkswagen Up (2012-16)
John
05/08/2013
05/08/2013
10 / 10
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John of , who had a new VW Up Hatchback (2012 - 2016) on 05/08/2013
Overall: 10 / 10
Delivery Person Comments
Very polite and helpful.(No body odour so 10 out of 10)
Delivery Punctuality Comments
I was told the car would be with me by 12:30 and it arrived 5 minutes early.
Overall Punctuality Comments
I was told the car would be with me by 12:30 and it arrived 5 minutes early.
Cleanliness Comments
Overall presentation of the car was excellent.
Dealer Service Comments
I never had contact with the dealer.
Overall Comments
It was a delight to get the car.
Improvements
No.
Volkswagen Golf (2011-16)
Matt
07/08/2013
07/08/2013
10 / 10
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Matt of Romford, who had a new VW Golf Diesel Cabriolet (2011 - 2016) on 07/08/2013
Overall: 10 / 10
Kia Sportage Estate (2010-16)
Ash
08/08/2013
08/08/2013
10 / 10
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Ash of Enfield/middx, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 08/08/2013
Overall: 10 / 10
Delivery Person Comments
all good.
Delivery Punctuality Comments
on time 15mins early.
Overall Punctuality Comments
on time 15mins early.
Cleanliness Comments
all good
Dealer Service Comments
good
Overall Comments
yes very good, polite and to the point.
Delivery Communication Comments
very good, would recommend.
Missing Comments
was promised full tank of diesel, car has less than half a tank.
Improvements
nothing smooth transaction
Vauxhall Astra GTC Coupe (2011-14)
Gary
07/08/2013
07/08/2013
8 / 10
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Gary of Weston-super-Mare, who had a new Vauxhall Astra GTC Diesel Coupe (2011 - 2014) on 07/08/2013
Overall: 8 / 10
Delivery Person Comments
The driver was ok and friendly but not very dynamic especially as he is delivering someone's brand new car. He did show me around the car and some of the features which was good.
Cleanliness Comments
The interior was dusty and some dirt on the carpet on the drivers side which is to be expected as it was driven to my address. the outside had marks on but I think this was mainly from the drive down
Overall Comments
Delivery was earlier than expected on the day which was great for me.
Nissan Juke (2010-14)
Andy
06/08/2013
06/08/2013
4 / 10
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Andy of Linlithgow, who had a new Nissan Juke Hatchback (2010 - 2014) on 06/08/2013
Overall: 4 / 10
Delivery Person Comments
The guy was honest about his knowledge and admitted the missed appointment time.
Delivery Punctuality Comments
As noted, AM delivery requested, car arrived at almost 4pm.
Overall Punctuality Comments
As noted, AM delivery requested, car arrived at almost 4pm.
Cleanliness Comments
Interior was good, minus a couple of small scuffs etc. Exterior was pretty dirty, not just from the drive to my house, dirty water blotches all over showed that the car had only been hosed down and not cleaned - suggested that it had been sitting a couple of days outside before its 'shower'. In the worded of the driver - he was only told to deliver it 20 minutes earlier and if this hasn't been the case maybe it would have had a proper clean before being sent to me.
Dealer Service Comments
Really for all the reasons noted above - lack of info on delivery time, requested time being 'missed' and a cleaner exterior.
Overall Comments
My request for an AM delivery was "missed " (or ignored) and the car was quite dirty. It had apparently been washed but it had clearly just been hosed down rather than actually cleaned. The driver wasn't sure how to access some of the electronics, suggesting he couldn't get the the cruise control to work (it's fine!).
Delivery Communication Comments
I was left frustrated at the lack of information about the delivery and subsequent delay, although I accept that the blame for this lies with the delivery company.
Improvements
If the word "we" relates to Lings Cars, then really just more updates or checks on whether the delivery had happened or when I could expect it. The delivery company should have ensured that my time request was noted, I was informed of their mistake ASAP and that it had a good proper clean.
Ford Fiesta (2012-17)
Dave
23/07/2013
23/07/2013
8 / 10
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Dave of Brighton, who had a new Ford Fiesta Diesel Hatchback (2012 - 2017) on 23/07/2013
Overall: 8 / 10
Cleanliness Comments
Car had been driven 284 miles in driving rain etc...
Perhaps a visit to a local car-wash would've been appropriate...
Improvements
Use a local car wash before delivering vehicle if it's had a long delivery journey...
Nissan Juke (2010-14)
Mark
05/08/2013
05/08/2013
8 / 10
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Mark of Oldham, who had a new Nissan Juke Hatchback (2010 - 2014) on 05/08/2013
Overall: 8 / 10
Mercedes A Class (2013-15)
Tom
05/08/2013
05/08/2013
8 / 10
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Tom of Sutton Cum Lound, who had a new Mercedes A Class Diesel Hatchback (2013 - 2015) on 05/08/2013
Overall: 8 / 10
Delivery Person Comments
Smelt very clean! very helpful, didnt rush me, more than happy to run anything on the car I wasnt sure of, took me through the check list. Excellent.
Delivery Punctuality Comments
Rang at about 10.00am siad he would be there at about 11.30am and was there at 11.38 - so not bad!
Overall Punctuality Comments
Rang at about 10.00am siad he would be there at about 11.30am and was there at 11.38 - so not bad!
Cleanliness Comments
As new
Damage Comments
Nothing visable
Overall Comments
Spot on, rang before hand, was there when he said he would be.
Improvements
If they could have delivered on a Saturday that would have been perfect but it's not a 'deal-breaker'!
Hyundai IX35 Estate (2010-15)
BOB
25/07/2013
25/07/2013
8 / 10
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BOB of GLASGOW, who had a new Hyundai IX35 Diesel Estate (2010 - 2015) on 25/07/2013
Overall: 8 / 10
Delivery Punctuality Comments
got a courtesy call in advance of arrival sayingf delivery would be in thirty minutes, which was very useful. (delivery was actually about 50 minutes thereafter, which wasn't an issue).
Overall Punctuality Comments
got a courtesy call in advance of arrival sayingf delivery would be in thirty minutes, which was very useful. (delivery was actually about 50 minutes thereafter, which wasn't an issue).
Cleanliness Comments
spotlessly clean interior. outside was slightly dirty but car had been driven from wolverhampton to glasgow that morning.
Missing Comments
not noticed anything missing yet.
Improvements
Delivery form was already completed by delivery person on receipt. I only noticed this after they had gone away again, so had to check after delivery guy was gone that everything on the form was correct (which thankfully it was). Might have been better if delivery guy had ran through this with me before he left?
Nissan Juke (2010-14)
Michael
02/08/2013
02/08/2013
10 / 10
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Michael of Hutton Brentwood Essex, who had a new Nissan Juke Hatchback (2010 - 2014) on 02/08/2013
Overall: 10 / 10
Improvements
The whole effort by all parties was excellent
Mercedes A Class (2013-15)
Jo
01/08/2013
01/08/2013
10 / 10
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Jo of Goole, who had a new Mercedes A Class Diesel Hatchback (2013 - 2015) on 01/08/2013
Overall: 10 / 10
Nissan Juke (2010-14)
Hilary
29/04/2013
29/04/2013
8 / 10
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Hilary of Wirral, who had a new Nissan Juke Diesel Hatchback (2010 - 2014) on 29/04/2013
Overall: 8 / 10
Mercedes A Class (2013-15)
Craig
02/08/2013
02/08/2013
10 / 10
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Craig of Gateshead, who had a new Mercedes A Class Diesel Hatchback (2013 - 2015) on 02/08/2013
Overall: 10 / 10
Cleanliness Comments
Had been washed after arrival to Bristol and before delivery!
Dealer Service Comments
Very grateful they got car to us in time they did.
Improvements
Delivered by helicopter. Or perhaps as part of some regal procession.
Ford Fiesta (2012-17)
Fiona
15/07/2013
15/07/2013
8 / 10
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Fiona of Kelso, who had a new Ford Fiesta Hatchback (2012 - 2017) on 15/07/2013
Overall: 8 / 10
Delivery Punctuality Comments
arrived early
Overall Punctuality Comments
arrived early
Missing Comments
no spare wheel
Improvements
the delivery driver had no one to pick him up, he would have had to walk into town to catch his bus if I hadn't taken him.
Volkswagen Up (2012-16)
Ems
01/08/2013
01/08/2013
10 / 10
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Ems of Dudley, who had a new VW Up Hatchback (2012 - 2016) on 01/08/2013
Overall: 10 / 10
Delivery Person Comments
Very friendly and helpful - he talked me through the car features, as well as giving me time to look over the car by myself
Delivery Punctuality Comments
As above - spot on for timing, and the phonecall before was a big help
Overall Punctuality Comments
As above - spot on for timing, and the phonecall before was a big help
Cleanliness Comments
It was in great condition - a few water /rain spots on the paintwork, which is to be expected, but immacualte inside.
Dealer Service Comments
I can only really base this on delivery timescales and the driver - but absolutely no issues.
Overall Comments
The car came in the time window advised, and I received a call an hour before to let me know the driver was on his way. It even had 1/2 a tank of petrol - Bonus!
Delivery Communication Comments
I couldn't ask for a better service - all communication has been timeley, clear, simple (and entertaining), and the Lingo page works so well, as it's all there in black and white so no chance of confusion / mis-interpretation. It's all just been easy and fun!
Missing Comments
Not sure if I was meant to receive it, but there was no Log Book (V5?) - should I expect to receive receive one for a lease car?
Improvements
Other than delivering the car with a boot full of free money, it couldn't have been any better
Skoda Citigo (2012-17)
David
01/08/2013
01/08/2013
10 / 10
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David of Leyburn, who had a new Skoda Citigo Hatchback (2012 - 2017) on 01/08/2013
Overall: 10 / 10
Overall Comments
Good
Improvements
Nothing
Volkswagen Golf (2011-16)
Pax
31/07/2013
31/07/2013
8 / 10
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Pax of Sussex, who had a new VW Golf Diesel Cabriolet (2011 - 2016) on 31/07/2013
Overall: 8 / 10
Delivery Punctuality Comments
More luck than planning they had no allocated time and no phone No or instructions
Overall Punctuality Comments
More luck than planning they had no allocated time and no phone No or instructions
Damage Comments
Scuff and small scratch both noted on delivery sheet
Improvements
I'm sure you are giving the instructions to the dealer but this doesn't seem to get to the delivery driver this time it worked out ok
Volkswagen Up (2012-16)
Wayne
31/07/2013
31/07/2013
10 / 10
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Wayne of Basingstoke, who had a new VW Up Hatchback (2012 - 2016) on 31/07/2013
Overall: 10 / 10
Delivery Person Comments
cannot fault him 5*
Delivery Punctuality Comments
as above arrived on time gave a 2 hour time slot so did not have to wait in the whole day
Overall Punctuality Comments
as above arrived on time gave a 2 hour time slot so did not have to wait in the whole day
Cleanliness Comments
nice and clean, cant beat that new car smell
Damage Comments
delivery man went around the car with me and we discovered 2 x 6 inches scratches on the rear quarter panel and a scuff on the front bumper. He immediately called the dealer and they are arranging to come out to me and repair it. (not heard anything yet though)
Dealer Service Comments
very good as i havnt had to speak to them !
Overall Comments
delivered within the time frame given
Delivery Communication Comments
superb, I have already told my friends of your excellent service
Missing Comments
only thing I found strange was that the rear speakers do not work. i looked into it and apparently this is something VW do now, they do not wire up the rear speakers although they are there. They basically dont want DIYers to start wiring in subwoofers etc
Improvements
nothing as far as im concerned
Nissan Juke (2010-14)
31/07/2013
31/07/2013
8 / 10
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of , who had a new Nissan Juke Hatchback (2010 - 2014) on 31/07/2013
Overall: 8 / 10
Improvements
Nothing, everything was great.
Ford Focus (2011-14)
29/07/2013
29/07/2013
8 / 10
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of , who had a new Ford Focus Hatchback (2011 - 2014) on 29/07/2013
Overall: 8 / 10
Delivery Person Comments
Clean, polite
Cleanliness Comments
5th door/ rear bumper was dirty, I don't care!! it will get dirty soon anyway
Overall Comments
On time and in perfect condition
Delivery Communication Comments
I had no communication (except Ling advice) - It was not necessary for the dealer to communicate with me as the delivery was per Ling's advice.
Volkswagen Up (2012-16)
Rhian
23/07/2013
23/07/2013
8 / 10
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Rhian of London, who had a new VW Up Hatchback (2012 - 2016) on 23/07/2013
Overall: 8 / 10
Hyundai IX35 Estate (2010-15)
Kirsty
14/03/2013
14/03/2013
8 / 10
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Kirsty of Ebbw Vale, who had a new Hyundai IX35 Diesel Estate (2010 - 2015) on 14/03/2013
Overall: 8 / 10
Mercedes Viano Estate (2011-14)
Rob
26/07/2013
26/07/2013
8 / 10
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Rob of Spalding, who had a new Mercedes Viano Diesel Estate Special Edition (2011 - 2014) on 26/07/2013
Overall: 8 / 10
Kia Sportage Estate (2010-16)
Alex
26/07/2013
26/07/2013
6 / 10
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Alex of Stourbridge, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 26/07/2013
Overall: 6 / 10
Missing Comments
No tax disc
Honda CR-V Estate (2012-15)
Jackie
23/07/2013
23/07/2013
10 / 10
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Jackie of Fleet, who had a new Honda CR-V Estate (2012 - 2015) on 23/07/2013
Overall: 10 / 10
Improvements
Nothing
Volkswagen Up (2012-16)
Lois
25/07/2013
25/07/2013
8 / 10
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Lois of Northumberland, who had a new VW Up Hatchback (2012 - 2016) on 25/07/2013
Overall: 8 / 10
Overall Comments
They called half an hour before arriving
Improvements
Give a bit of smaller window for delivery
Ford Mondeo Estate (2010-14)
Michael
24/07/2013
24/07/2013
8 / 10
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Michael of , who had a new Ford Mondeo Diesel Estate (2010 - 2014) on 24/07/2013
Overall: 8 / 10
Overall Comments
Good but was not explained that we did not have to tax vehicle as tax in post. Wasted 2 hours at post office / on calls to DVLA and lease co to figure this out!
Missing Comments
Tax Disc
Improvements
As in other comments - thanks Ling!
Kia Sportage Estate (2010-16)
Polly
24/07/2013
24/07/2013
8 / 10
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Polly of Manchester, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 24/07/2013
Overall: 8 / 10
Cleanliness Comments
Interior not been polished properly, blobs of greasy cleaner which haven't been rubbed in properly!
Improvements
Tie a big ribbon around it!
Nissan Juke (2010-14)
Wiz
25/07/2013
25/07/2013
8 / 10
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Wiz of Birmiingham, who had a new Nissan Juke Hatchback (2010 - 2014) on 25/07/2013
Overall: 8 / 10
Delivery Punctuality Comments
They were at my work place waiting for me
Overall Punctuality Comments
They were at my work place waiting for me
Cleanliness Comments
Inside could have been cleaner. Quite dusty and white marks on the dash
Overall Comments
Car was a bit dusty inside. But, the delivery driver dusted it off for me.
Nissan Qashqai (2010-13)
Ellie
20/07/2013
20/07/2013
6 / 10
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Ellie of Bonnyrigg, who had a new Nissan Qashqai Hatchback (2010 - 2013) on 20/07/2013
Overall: 6 / 10
Overall Comments
The car came a day later than was arranged so I was without a car for 24 hours (and had arranged to stay in the whole day on the day arranged to take delivery). With 2 young kids this was not ideal. Once this was resolved then yes ti was good but hard to mark positively overall as the rearrangement plans were a hassle I could have done without.
Missing Comments
Will need to check for Warranty and Handbook - hopefully in glove compartment?
Improvements
Established/checked sooner whether the car was definitely going to be delivered on the right day. It wasn't discovered until I checked its whereabouts on the afternoon it was delivered and by that point it was too late to resolve that day. But everything you did do to resolve it was good.
Volkswagen Up (2012-16)
Gra
23/07/2013
23/07/2013
10 / 10
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Gra of Liverpool, who had a new VW Up Hatchback (2012 - 2016) on 23/07/2013
Overall: 10 / 10
Volkswagen Golf (2011-16)
Deb
11/07/2013
11/07/2013
10 / 10
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Deb of Pontypridd, who had a new VW Golf Diesel Cabriolet (2011 - 2016) on 11/07/2013
Overall: 10 / 10
Delivery Person Comments
Very nice person, explained everything and was patient for me to check things. He didn't smell.
Delivery Punctuality Comments
Called before he arrived to give time, and kept to it. Would have liked more idea of the time the day before, but I appreciate this costs - And I wouldn't want to pay more so happy to wait.
Overall Punctuality Comments
Called before he arrived to give time, and kept to it. Would have liked more idea of the time the day before, but I appreciate this costs - And I wouldn't want to pay more so happy to wait.
Cleanliness Comments
Clean
Dealer Service Comments
Car as described.
Overall Comments
Easy to arrange and easy process.
Improvements
Nothing.
Volkswagen Up (2012-16)
Dave
23/07/2013
23/07/2013
10 / 10
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Dave of Brigg, who had a new VW Up Hatchback (2012 - 2016) on 23/07/2013
Overall: 10 / 10
Overall Comments
Rang half hour before
Nissan Qashqai (2010-13)
Jason
23/07/2013
23/07/2013
8 / 10
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Jason of Gerrards Cross, who had a new Nissan Qashqai Hatchback Special Editions (2010 - 2013) on 23/07/2013
Overall: 8 / 10
Cleanliness Comments
Shame there was a storm just before the delivery so it wasn't the delivery companies fault it splashes etc on.
Improvements
Nothing I can think of
Toyota Aygo (2012-14)
Pamie
22/07/2013
22/07/2013
8 / 10
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Pamie of Aberdeen, who had a new Toyota Aygo Hatchback (2012 - 2014) on 22/07/2013
Overall: 8 / 10
Delivery Person Comments
No bad odour, very pleasant man kind of like a nice grandad!
Delivery Punctuality Comments
On time
Overall Punctuality Comments
On time
Cleanliness Comments
No dirt or marks in interior
Overall Comments
Arrived on time just as the driver qouted
Delivery Communication Comments
Kept up to date and reassured, all queries answered quickly
Improvements
Felt bad for delivery driver as he had to make his own way to other side of town!
Volkswagen Golf (2013-17)
Ed
22/07/2013
22/07/2013
8 / 10
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Ed of Kidderminster, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 22/07/2013
Overall: 8 / 10
Delivery Person Comments
Graham was fine - took me through the car and how it works. I'm a bloke so obviously knew this already (not!) so was just impatient to take it for a drive. Perhaps I should have listened, the handbrake took some getting used too lol
Overall Comments
No surprises, everything as anticipated and via your customer update tool, I'd already been told to expect but also what to look out for.
Delivery Communication Comments
Not sure there was anything else you could have done. I'm easy to please maybe?
Improvements
Nothing springs to mind. Is there a way you can notify us via SMS as well as email? Accessing email isn't always that easy if all you have is a phone.
Nissan Juke (2011-14)
Bob
22/07/2013
22/07/2013
8 / 10
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Bob of Bingley, who had a new Nissan Juke Hatchback Special Editions (2011 - 2014) on 22/07/2013
Overall: 8 / 10
Delivery Communication Comments
They had my Mobile number down incorrectly , had been trying to contact me and left messages re the delivery time which would have been great had they have had the right phone number ( I digit wrong)
Improvements
Had my contact number down correctly
Nissan Juke (2010-14)
Andrew
19/07/2013
19/07/2013
8 / 10
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Andrew of Manchester, who had a new Nissan Juke Diesel Hatchback (2010 - 2014) on 19/07/2013
Overall: 8 / 10
Delivery Person Comments
Wasn't in too much of a rush so wasn't an issue to check the car over etc. Maybe could have done with some explanation of such things as there being an inflator rather than spare tyre but good overall.
Cleanliness Comments
Not perfect but it had done nearly 200 miles.
Overall Comments
Came nice and early, and there was a message when I woke up advising a time, which was sound.
Delivery Communication Comments
Great throughout.
Missing Comments
I thought there would be a spare tyre. I checked and there isn't. Delivery sheet says neither Yes nor No but there is a note below saying "Inflateakit", which I take to be the alternative.
Improvements
Probably just a work through each point - explanation about spare tyre; how the car will seem like it isn't responding to the key fob if the boot/door isn't properly closed etc, as it's a new experience to me as a customer. But generally I was very pleased with the delivery process.
Kia Sportage Estate (2010-16)
Mark
19/07/2013
19/07/2013
8 / 10
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Mark of Rochdale, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 19/07/2013
Overall: 8 / 10
Mercedes A Class (2013-15)
Jen
19/07/2013
19/07/2013
10 / 10
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Jen of St Annes, who had a new Mercedes A Class Diesel Hatchback (2013 - 2015) on 19/07/2013
Overall: 10 / 10
Delivery Person Comments
very pleasant and helpful and polite man
Delivery Punctuality Comments
on time
Overall Punctuality Comments
on time
Cleanliness Comments
very clean
Overall Comments
arrived on time with no problems
Delivery Communication Comments
i was kept updated at all times by Ling and her colleagues
Improvements
nothing
Mercedes A Class (2013-15)
Jim
19/07/2013
19/07/2013
8 / 10
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Jim of Cardiff, who had a new Mercedes A Class Diesel Hatchback (2013 - 2015) on 19/07/2013
Overall: 8 / 10
Delivery Person Comments
Very friendly and very helpful
Overall Comments
Prompt arrival on time
Delivery Communication Comments
A bit more notice regarding the ETA would have been helpful but everything else very good
Improvements
Deliver by truck but appreciate the extra costs involved in this make it unlikely
Ford Fiesta (2012-17)
Lesley
17/07/2013
17/07/2013
8 / 10
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Lesley of Ormskirk, who had a new Ford Fiesta Hatchback (2012 - 2017) on 17/07/2013
Overall: 8 / 10
Dealer Service Comments
When it was being delivered was told it would be here between 10-2pm, driver rang at 1.10pm and told me he would be about an hour hence received car at 2.15pm Ashe mentioned it needed jet washing, had to wait in from all morning until then, would have been good to have received a phone call in the morning stating delivery would be around 2pm which would have been more exceptable
Improvements
As above a phone call in the morning to state the estimated time of arrival
Fiat 500 (2008-15)
Stu
17/07/2013
17/07/2013
10 / 10
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Stu of Whitwood, who had a new Fiat 500 Hatchback (2008 - 2015) on 17/07/2013
Overall: 10 / 10
Delivery Person Comments
Nice and cheerful, very good. Let me look around the car myself.
Cleanliness Comments
Was nice and clean, a few flies on it front as it was driven 100 miles to deliver but that is not a problem at all.
Overall Comments
Arrived early on the day. very good.
Improvements
A call ahead 30 minutes before arrival. Sod's law I had popped to the shop 5 mins away when they turned up.
Vauxhall Corsa (2011-14)
James
16/07/2013
16/07/2013
6 / 10
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James of Hinckley, who had a new Vauxhall Corsa Hatchback (2011 - 2014) on 16/07/2013
Overall: 6 / 10
Delivery Person Comments
Friendly
Delivery Punctuality Comments
Was told 12pm came at 5pm
Overall Punctuality Comments
Was told 12pm came at 5pm
Cleanliness Comments
Very dirty
Overall Comments
Good
Missing Comments
Spare wheel
Improvements
Cleaned the car before it left
Citroen DS4 (2011-15)
Mark
16/07/2013
16/07/2013
8 / 10
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Mark of Runcorn, who had a new Citroen DS4 Hatchback (2011 - 2015) on 16/07/2013
Overall: 8 / 10
Cleanliness Comments
The car was clean inside but dirty on the outside, the 1st job i did was take it to be cleaned.
Improvements
The car could have been cleaner, not a big issue, but it could be improved.
Kia Sportage Estate (2010-16)
Ann
17/07/2013
17/07/2013
10 / 10
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Ann of Middlesbrough, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 17/07/2013
Overall: 10 / 10
Improvements
No improvements necessary
Volkswagen Golf (2011-16)
Julia
17/07/2013
17/07/2013
8 / 10
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Julia of Chorley, who had a new VW Golf Diesel Cabriolet (2011 - 2016) on 17/07/2013
Overall: 8 / 10
Delivery Person Comments
Very good
Delivery Punctuality Comments
Very good
Overall Punctuality Comments
Very good
Overall Comments
Very good
Nissan Juke (2010-14)
Tom
17/07/2013
17/07/2013
8 / 10
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Tom of Rochester, who had a new Nissan Juke Hatchback (2010 - 2014) on 17/07/2013
Overall: 8 / 10
Overall Comments
Delivery was good. On time and the person delivering the car was polite. However, there was some confusion on who was supposed to be receiving the car on my behalf. This was partly my fault because I had changed the person I had nominated to receive delivery. However, all details were passed on for most recent nominated person and it was confirmed that they would be able to receive the car.
There were no issues on the day. Although what did happen was that when the delivery driver turned up he was expecting to see Shirley Smith and not Stephen Williams. This led to some confusion.
Improvements
- ensure delivery driver had correct details for the nominated person. Other than that, perfect.
Mercedes CLS Saloon (2011-14)
12/07/2013
12/07/2013
8 / 10
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of , who had a new Mercedes CLS Diesel Coupe (2011 - 2014) on 12/07/2013
Overall: 8 / 10
Overall Comments
The driver was very well presented and very professional. On time.
Improvements
no coment
Mercedes E Class Saloon (2013-16)
15/07/2013
15/07/2013
10 / 10
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of , who had a new Mercedes E Class Diesel Saloon (2013 - 2016) on 15/07/2013
Overall: 10 / 10
Improvements
Nothing
Mercedes E Class Estate (2013-16)
16/07/2013
16/07/2013
8 / 10
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of , who had a new Mercedes E Class Diesel Estate (2013 - 2016) on 16/07/2013
Overall: 8 / 10
Damage Comments
minor as reported
Volkswagen Up (2012-16)
Terry
15/07/2013
15/07/2013
10 / 10
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Terry of Cardiff, who had a new VW Up Hatchback (2012 - 2016) on 15/07/2013
Overall: 10 / 10
Damage Comments
Couldn't see any obvious damage
Delivery Communication Comments
Always kept informed and any questions promptly answered
Missing Comments
Is the Warranty book the same as the Service Schedule?
In this book it says "Details of warranty conditions and the warranty period can be found in your sales contract"
Improvements
Maybe know earlier in the process when the delivery time is.
Skoda Octavia Estate (2013-17)
Ian
13/07/2013
13/07/2013
10 / 10
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Ian of Kenilworth, who had a new Skoda Octavia Diesel Estate (2013 - 2017) on 13/07/2013
Overall: 10 / 10
Kia Sportage Estate (2010-16)
Robbie
15/07/2013
15/07/2013
8 / 10
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Robbie of Colchester, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 15/07/2013
Overall: 8 / 10
Cleanliness Comments
Car had been driven from Yorkshire to Essex so lots of dead flies etc from the motorway trip!
Improvements
Maybe opportunity for driver to give vehicle a quick wipe over before delivery if has been driven a long way
Honda Jazz (2008-15)
Es
12/07/2013
12/07/2013
8 / 10
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Es of Surbiton, who had a new Honda Jazz Hatchback (2008 - 2015) on 12/07/2013
Overall: 8 / 10
Nissan Qashqai (2010-13)
Barry
05/07/2013
05/07/2013
8 / 10
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Barry of Keelby, who had a new Nissan Qashqai Hatchback (2010 - 2013) on 05/07/2013
Overall: 8 / 10
Overall Comments
Only dissapointment was driver only had one key and wasn't overly helpful in explaining that he'd forgotten to bring both.
Missing Comments
One key was missing but all resolved now, many thanks
Mercedes E Class Saloon (2013-16)
10/07/2013
10/07/2013
10 / 10
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of , who had a new Mercedes E Class Diesel Saloon (2013 - 2016) on 10/07/2013
Overall: 10 / 10
Audi A6 Estate (2011-14)
09/07/2013
09/07/2013
6 / 10
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of , who had a new Audi A6 Diesel Avant (2011 - 2014) on 09/07/2013
Overall: 6 / 10
Delivery Person Comments
N/A Collected car
Delivery Punctuality Comments
N/A Collected car
Overall Punctuality Comments
N/A Collected car
Overall Comments
N/A Collected car
Delivery Communication Comments
N/A Collected car
Improvements
N/A Collected car
Mercedes E Class Estate (2013-16)
08/07/2013
08/07/2013
10 / 10
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of , who had a new Mercedes E Class Diesel Estate (2013 - 2016) on 08/07/2013
Overall: 10 / 10
Delivery Person Comments
efficiently arranged service plan etc
Overall Comments
Personal friendly service
Delivery Communication Comments
excellent
Improvements
nothing
Volkswagen Touran Estate (2010-15)
Shaun
09/07/2013
09/07/2013
10 / 10
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Shaun of Huddersfield, who had a new VW Touran Diesel Estate (2010 - 2015) on 09/07/2013
Overall: 10 / 10
Kia Sportage Estate (2010-16)
John
09/07/2013
09/07/2013
8 / 10
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John of Wendover, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 09/07/2013
Overall: 8 / 10
Delivery Punctuality Comments
Arrived exactly as delivery driver had predicted
Overall Punctuality Comments
Arrived exactly as delivery driver had predicted
Cleanliness Comments
Bodywork clean but some residue from storage wax still on windows
Dealer Service Comments
I have put good but I had no personal dealings with the dealer
Overall Comments
Delivery person was well presented and polite, called to provide approximate delivery time.
Delivery Communication Comments
I was always kept up to date and any emails were responded to very quickly
Improvements
I cannot fault the delivery process this time around
Nissan Juke (2010-14)
Tony
08/07/2013
08/07/2013
8 / 10
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Tony of Brentwood, who had a new Nissan Juke Hatchback (2010 - 2014) on 08/07/2013
Overall: 8 / 10
Delivery Punctuality Comments
No Phone call at all before delivery . and it never arrived am it was early afternoon
Overall Punctuality Comments
No Phone call at all before delivery . and it never arrived am it was early afternoon
Improvements
Phone call pre delivery .
Mercedes E Class Saloon (2013-16)
Imran
06/07/2013
06/07/2013
8 / 10
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Imran of SUNDERLAND, who had a new Mercedes E Class Diesel Saloon (2013 - 2016) on 06/07/2013
Overall: 8 / 10
Damage Comments
Small mark on nsf alloy. Noted
Dealer Service Comments
Supplied mats which I suspect may be extra
Overall Comments
Curteous and helpful driver
Missing Comments
Service book
Skoda Yeti Estate (2009-13)
Carl
08/07/2013
08/07/2013
8 / 10
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Carl of York, who had a new Skoda Yeti Diesel Estate (2009 - 2013) on 08/07/2013
Overall: 8 / 10
Delivery Punctuality Comments
Too punctual! Don't usually start work at 8.30am.
Overall Punctuality Comments
Too punctual! Don't usually start work at 8.30am.
Damage Comments
None that I've noticed anyway..
Delivery Communication Comments
As above, all really good except I wasn't even at work when it arrived as I just had an AM slot, not a particular hour.
Missing Comments
Might not come as standard? but no "hood" cover over the gear stick which means dust and things will just fall down in.
Improvements
A call an hour before it arrived or maybe the night before as they planned to be there earlier than 9. Wasn't a big deal just meant I felt obliged to to rush in to work via taxi with the delivery man waiting. All very exciting though :-)
Nissan Qashqai (2010-13)
Dennis
05/07/2013
05/07/2013
8 / 10
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Dennis of Glasgow, who had a new Nissan Qashqai Hatchback Special Editions (2010 - 2013) on 05/07/2013
Overall: 8 / 10
Dealer Service Comments
Just chatted with the delivery guys who were very pleasant - other than that no contact with them at all. I had one phone call on the morning of the delivery day tofirm up the time.
Missing Comments
Not so far.
Improvements
It was fine - can't really think of anything to improve iut.
Vauxhall Corsa (2011-14)
Mark
08/07/2013
08/07/2013
8 / 10
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Mark of Pinner, who had a new Vauxhall Corsa Hatchback (2011 - 2014) on 08/07/2013
Overall: 8 / 10
Delivery Person Comments
The delivery guy was of smart appearance, did not smell, so no gas mask needed, lol, he was very polite and friendly
Delivery Punctuality Comments
I asked for a AM delivery, and got one, very very punctual, however no phone call to say it was on its way, would be good to let future customers know
Overall Punctuality Comments
I asked for a AM delivery, and got one, very very punctual, however no phone call to say it was on its way, would be good to let future customers know
Cleanliness Comments
The car was washed just previously before hand over, so was cleanish, not to my standard but ok, water marks left on car, not good for paint work
Overall Comments
A very professional delivery service, car was clean, (just washed)
Delivery Communication Comments
cannot fault the communication from ling
Improvements
Phone call would be good, also a little tour of the workings of the car, and what buttons do what, even if its a brief knowledge
Honda CR-V Estate (2012-15)
Sam
08/07/2013
08/07/2013
8 / 10
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Sam of Northampton, who had a new Honda CR-V Estate (2012 - 2015) on 08/07/2013
Overall: 8 / 10
Damage Comments
very minor mark on bumper
Skoda Rapid (2012-18)
Rich
04/07/2013
04/07/2013
8 / 10
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Rich of Whitley Bay, who had a new Skoda Rapid Hatchback (2012 - 2018) on 04/07/2013
Overall: 8 / 10
Cleanliness Comments
Dealer forgot to include the car mats.
Delivery Communication Comments
Some misunderstanding on delivery date to me & delivery date to the dealer but overall good.
Missing Comments
Dealer forgot to include mats as promised.
Improvements
As comments above, as a customer I'm only interested in the delivery date to me and not the whole process (when car arrives in UK, when at dealership, when here, when there!!)
Nissan Juke (2010-14)
Neil
05/07/2013
05/07/2013
10 / 10
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Neil of Cambridgeshire, who had a new Nissan Juke Hatchback (2010 - 2014) on 05/07/2013
Overall: 10 / 10
Volkswagen Up (2012-16)
Colin
03/07/2013
03/07/2013
8 / 10
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Colin of Lincoln, who had a new VW Up Hatchback (2012 - 2016) on 03/07/2013
Overall: 8 / 10
Vauxhall Astra Estate (2012-15)
03/07/2013
03/07/2013
8 / 10
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of , who had a new Vauxhall Astra Diesel Sports Tourer (2012 - 2015) on 03/07/2013
Overall: 8 / 10
Delivery Person Comments
Although we collected the car, the guy that we met was a really nice chap!
Delivery Punctuality Comments
We collected it and when we arrived the guy was waiting for us.
Overall Punctuality Comments
We collected it and when we arrived the guy was waiting for us.
Cleanliness Comments
Tip top.
Overall Comments
Because the supplying dealer was extremely inflexible in delivering the car we had to collect it. The dealer new that we needed the vehicles urgently as they were slow on processing paperwork.
Improvements
Delivered it sooner so we didn't have to catch 3 trains to get the thing!
Volkswagen Up (2012-16)
01/07/2013
01/07/2013
10 / 10
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of , who had a new VW Up Hatchback (2012 - 2016) on 01/07/2013
Overall: 10 / 10
Vauxhall Insignia Estate (2009-13)
Saunders
02/07/2013
02/07/2013
10 / 10
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Saunders of Elgin, who had a new Vauxhall Insignia Diesel Sports Tourer (2009 - 2013) on 02/07/2013
Overall: 10 / 10
Delivery Person Comments
Garyl, A1 Automotive's driver was very pleasant and took time to explain various features of our new car
Delivery Punctuality Comments
Daryl rang me an hour before he got here to keep me informed
Overall Punctuality Comments
Daryl rang me an hour before he got here to keep me informed
Cleanliness Comments
It was excellent!
Dealer Service Comments
The only other contact we had apart from yourselves was with Ben Faulkener of Jet (I'm not sure if he was the dealer or just the Financial Arranger) He was first class and very helpful.
Overall Comments
I was delighted to have it delivered by transporter as you'd warned me it could be driven to my address
Delivery Communication Comments
Spot on!!
Missing Comments
After he had left we noticed there were no cigarette lighters in the sockets, front and back. Perhaps they don't supply these as standard and as neither of us smoke we don't require them. Just wanted to record this for 2017!
Improvements
Nothing! from the email advising us of delivery within the next few days until the eagle landed everything went without a hitch. Well done all!!!!
Nissan Qashqai (2010-13)
Peter
02/07/2013
02/07/2013
8 / 10
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Peter of Ayr, who had a new Nissan Qashqai Diesel Hatchback (2010 - 2013) on 02/07/2013
Overall: 8 / 10
Dealer Service Comments
No direct dealing with supplier.
Overall Comments
They did not ring before delivery, just turned up on the prescribed day.
Improvements
Called me before delivery.
Ford Fiesta (2012-17)
Mark
02/07/2013
02/07/2013
8 / 10
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Mark of Cliffe, who had a new Ford Fiesta Hatchback (2012 - 2017) on 02/07/2013
Overall: 8 / 10
Delivery Person Comments
As Above
Overall Comments
NO issues Delivery by Mid day and helpful in showing me aspects of vehicle
Improvements
No issues thanks
Skoda Citigo (2012-17)
Paul
02/07/2013
02/07/2013
10 / 10
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Paul of Liverpool, who had a new Skoda Citigo Hatchback (2012 - 2017) on 02/07/2013
Overall: 10 / 10
Delivery Person Comments
Nice guy, very polite and quick.
Delivery Punctuality Comments
Arrived right on time.
Overall Punctuality Comments
Arrived right on time.
Cleanliness Comments
Perfect condition!
Damage Comments
No damage.
Dealer Service Comments
Everything fine.
Overall Comments
Other than forgetting our matts it was fine. Arrived on time.
Delivery Communication Comments
Lots of updates. Perfect.
Missing Comments
Car matts!
Improvements
Give me a free cake with the car?
Mercedes C Class Coupe (2011-15)
28/06/2013
28/06/2013
8 / 10
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of , who had a new Mercedes C Class Coupe (2011 - 2015) on 28/06/2013
Overall: 8 / 10
Volkswagen Up (2012-16)
01/07/2013
01/07/2013
8 / 10
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of , who had a new VW Up Hatchback (2012 - 2016) on 01/07/2013
Overall: 8 / 10
Overall Comments
The guy was later than expected but he called ahead to explain why. On arrival he was prompt, efficient, friendly and effective. Great service.
Improvements
Free stuff. Lol
Volvo XC60 Estate (2008-13)
Hassan
28/06/2013
28/06/2013
8 / 10
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Hassan of Bracknell, who had a new Volvo XC60 Diesel Estate (2008 - 2013) on 28/06/2013
Overall: 8 / 10
Delivery Person Comments
Very knowledgeable, very pleasant, courteous and very clean in every respect..
Delivery Punctuality Comments
Punctuality was excellent
Overall Punctuality Comments
Punctuality was excellent
Cleanliness Comments
All good!
Dealer Service Comments
I would be grateful if the dealer or Volvo can help me turn off the daylight lights. The handbook is very fuzzy about this topic and MY CAR on the Volvo does not turn them off.
Overall Comments
Excellent delivery driver who was professional and knowledgeable
Missing Comments
Nothing was missing. However I would like the dealer or Volvo to assist with daylight lights and parking lights.
Improvements
Pretty good all round!
Kia Sportage Estate (2010-16)
Ivan
28/06/2013
28/06/2013
6 / 10
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Ivan of Bushey, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 28/06/2013
Overall: 6 / 10
Delivery Person Comments
The guy ok, you could feel he was rushing and desperate to complete the delivery process but he was ok.
Delivery Punctuality Comments
Yeap very punctual. this was on time.
Overall Punctuality Comments
Yeap very punctual. this was on time.
Cleanliness Comments
As initially mentioned, t
Inside was very messy, you could even see splash marks (probably some kind of cleaner product) over the entire Upholstery and dashboard where they did not wipe properly or not wiped at all.
Inside was very messy, you could even he car was very dirty, i can understand it was a rainy day but at least inside you would expect everything nice and clean.see splash marks (probably some kind of cleaner product) over the entire Upholstery and dash an they did not wipe properly.
Damage Comments
Car had not scratches or damage.
Dealer Service Comments
N/A
Overall Comments
In overall the process was very good.
Good comms and timing.
My only criticism is that the car came very dirty on both, outside and inside.
I think they should put a bit more efforts into this.
Delivery Communication Comments
Spot on service, comms almost real time.
Very pleased with the service.
Missing Comments
N/A
Improvements
Attention to details.
Car should be delivered at the higher standards meaning that delivering a clean and tidy car the customer will feel that its money was safe and not delays will occurs.
Kia Sportage Estate (2010-16)
Rob
24/06/2013
24/06/2013
8 / 10
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Rob of Folkestone, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 24/06/2013
Overall: 8 / 10
Improvements
nothing perfect service
Skoda Octavia (2013-17)
Gary
27/06/2013
27/06/2013
8 / 10
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Gary of Bellshill, who had a new Skoda Octavia Diesel Hatchback (2013 - 2017) on 27/06/2013
Overall: 8 / 10
Overall Comments
Still awaiting delivery of reversible boot liner, otherwise very good.
Missing Comments
Reversible boot floor
Mercedes A Class (2013-15)
Jack
28/06/2013
28/06/2013
8 / 10
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Jack of Crawley, who had a new Mercedes A Class Diesel Hatchback (2013 - 2015) on 28/06/2013
Overall: 8 / 10
Delivery Person Comments
Body odour was absolutely fine. Friendly and helpful showed me what all the buttons do!
Cleanliness Comments
Was a bit dirty on the outside but it had just been driven from Bolton so completely understandable!
Overall Comments
Very good!
Delivery Communication Comments
Couldn't ask for better
Improvements
You could have told a sneaky lie and dropped me off an SLS AMG. But ill forgive you ;)
Vauxhall Astra Estate (2012-15)
28/06/2013
28/06/2013
6 / 10
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of , who had a new Vauxhall Astra Diesel Sports Tourer (2012 - 2015) on 28/06/2013
Overall: 6 / 10
Delivery Person Comments
In addition, he asked me to drive him 60 miles to Peterborough. Like I don't have anything else to do in the afternoon!
Cleanliness Comments
Driver managed to put mud all over the drivers footwell even though there was protective paper in place. Now I have to hoover it before I put proper mats in there.
Dealer Service Comments
Had to chase to understand the process and to get delivery dates.
Kia Sportage Estate (2010-16)
Mark
27/06/2013
27/06/2013
10 / 10
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Mark of Bourne, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 27/06/2013
Overall: 10 / 10
Ford Mondeo Estate (2010-14)
27/06/2013
27/06/2013
8 / 10
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of , who had a new Ford Mondeo Diesel Estate (2010 - 2014) on 27/06/2013
Overall: 8 / 10
Improvements
Everything was perfect!
Hyundai i30 (2012-17)
Y
27/06/2013
27/06/2013
8 / 10
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Y of Coleford, who had a new Hyundai i30 Diesel Hatchback (2012 - 2017) on 27/06/2013
Overall: 8 / 10
Delivery Person Comments
nice chap
Delivery Punctuality Comments
as above, only 15 minutes behind schedule which is acceptable
Overall Punctuality Comments
as above, only 15 minutes behind schedule which is acceptable
Cleanliness Comments
though you could have throw in the carpets
Damage Comments
it's raining but still no apparent damages.
Dealer Service Comments
though they could have a bottle of champaige or a bouquet of flower would be nice
Overall Comments
phoned 30 minutes in advance, arrival though not dead on time but only 15 minutes behind which is good, paper work clear.
Delivery Communication Comments
could be better if they would indicate in the morning or afternoon the day before.
Missing Comments
like I said you could have give me a nice thick wool carpet
Improvements
yes, box it up, tie with ribbons
Vauxhall Adam (2012-19)
Fredy
27/06/2013
27/06/2013
10 / 10
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Fredy of Chester, who had a new Vauxhall Adam Hatchback (2012 - 2019) on 27/06/2013
Overall: 10 / 10
Delivery Person Comments
My daughter said he was very pleasant and had no body odour!
Delivery Punctuality Comments
I received a phone call when the delivery was on its way.
Overall Punctuality Comments
I received a phone call when the delivery was on its way.
Improvements
Overall my daughter was very impressed with the delivery. The only comment she had was that maybe they could phone first thing in the morning to say approximately when delivery will be made as they phoned only a few minutes before delivery.
Skoda Yeti Estate (2009-13)
Sam
27/06/2013
27/06/2013
8 / 10
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Sam of Bristol, who had a new Skoda Yeti Diesel Estate (2009 - 2013) on 27/06/2013
Overall: 8 / 10
Improvements
The dealer was supposed to contact me half an hour before delivery according to you guys but they didn't. He actually arrived at 12pm ish rather than 1pm as advised. This wasn't a problem in any way, but just letting you know.
Citroen DS3 (2013-15)
Nev
22/06/2013
22/06/2013
8 / 10
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Nev of Houghton Le Spring, who had a new Citroen DS3 Cabrio (2013 - 2015) on 22/06/2013
Overall: 8 / 10
Delivery Person Comments
Driver was pleasant and chatty, was returned to local train station to get back home
Cleanliness Comments
Had been wiped down outside but was't brand new and interior wasn't immaculate
Overall Comments
Delivery bang on time, person delivering very pleasant. Car driven 350+ miles so wasn't as clean as a brand new car should feel, inside or out
Delivery Communication Comments
Called the day before to confirm
Improvements
Delivery rather than the car being driven here would have been better (get the cost bit)
Mercedes C Class Saloon (2011-14)
John
20/06/2013
20/06/2013
10 / 10
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John of Hornchurch, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 20/06/2013
Overall: 10 / 10
Volkswagen Up (2012-16)
Christian
25/06/2013
25/06/2013
10 / 10
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Christian of Weston-super-Mare, who had a new VW Up Hatchback (2012 - 2016) on 25/06/2013
Overall: 10 / 10
Missing Comments
Well the delivery note said I should have received a dealership keyring but I did not get one!
Ford Fiesta (2012-17)
Merry
26/06/2013
26/06/2013
8 / 10
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Merry of Lightwater, who had a new Ford Fiesta Diesel Hatchback (2012 - 2017) on 26/06/2013
Overall: 8 / 10
Ford Focus (2011-14)
Ali
24/06/2013
24/06/2013
6 / 10
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Ali of Stratford, London, who had a new Ford Focus Diesel Hatchback (2011 - 2014) on 24/06/2013
Overall: 6 / 10
Cleanliness Comments
Bit dusty and smeared
Improvements
Explained paperwork more thoroughly
Volkswagen Golf (2011-16)
Robert
25/06/2013
25/06/2013
8 / 10
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Robert of Manchester, who had a new VW Golf Diesel Cabriolet (2011 - 2016) on 25/06/2013
Overall: 8 / 10
Cleanliness Comments
Poor wax job on the car, lots of white streaks, glue left on paint work from something that had been stuck to the drivers door
Improvements
Better wax job on the car.
Ford Fiesta (2012-17)
Terry
24/06/2013
24/06/2013
8 / 10
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Terry of Newcastle On Tyne, who had a new Ford Fiesta Hatchback (2012 - 2017) on 24/06/2013
Overall: 8 / 10
Volvo V40 (2012-19)
Andy
24/06/2013
24/06/2013
8 / 10
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Andy of Weybridge, who had a new Volvo V40 Diesel Hatchback (2012 - 2019) on 24/06/2013
Overall: 8 / 10
Delivery Person Comments
very good
Delivery Punctuality Comments
As pr comment above -
Overall Punctuality Comments
As pr comment above -
Cleanliness Comments
All very clean
Overall Comments
had to call to get an update as it was supposed to be arriving in the morning but got there just gone 12. Not the deleivry guys fault - he was held up and he showed me the form he had been given - my phone number was not readable so he couldnt call. Minor gripe only - it turned up a few minutes past 12
Delivery Communication Comments
Communication was fine other - the orginal order was massively delayed but I think this was Volvos fault!
Improvements
Make sure the phone numbers are visisble !
Hyundai IX35 Estate (2010-15)
Dunc
13/06/2013
13/06/2013
8 / 10
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Dunc of Clydebank, who had a new Hyundai IX35 Diesel Estate (2010 - 2015) on 13/06/2013
Overall: 8 / 10
Missing Comments
Just realized the Ariel for car FM is actually missing.
Improvements
Nothing delivery was great!!
Vauxhall Astra Estate (2010-12)
Matt
21/06/2013
21/06/2013
6 / 10
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Matt of Burgess Hill, who had a new Vauxhall Astra Diesel Sports Tourer (2010 - 2012) on 21/06/2013
Overall: 6 / 10
Volkswagen Up (2012-16)
Shanna
21/06/2013
21/06/2013
10 / 10
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Shanna of Pontypool, who had a new VW Up Hatchback (2012 - 2016) on 21/06/2013
Overall: 10 / 10
Improvements
Nothing! The driver phoned me at 9am to let me know he was leaving so I could go out in the morning and gave a rough time estimate, he then phoned half an hour again before he got here (at the time he said). He showed me round the car and explained things to me and was very nice! And as per usual communication to sort this out with Ling was excellent! Very good customer service and I am very pleased!
Volkswagen Up (2012-16)
Jaco
18/06/2013
18/06/2013
8 / 10
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Jaco of Marsh Gibbon, who had a new VW Up Hatchback (2012 - 2016) on 18/06/2013
Overall: 8 / 10
Delivery Punctuality Comments
bit later then expected, but in all fairness he did call to let me know when he would arrive
Overall Punctuality Comments
bit later then expected, but in all fairness he did call to let me know when he would arrive
Damage Comments
Damage to the speedo glass, but I was made aware of this beforehand.
Delivery Communication Comments
Regular updates, very good.
Improvements
Not much room for improvement. It all went very smooth I think.
Volkswagen Up (2012-16)
Alison
20/06/2013
20/06/2013
8 / 10
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Alison of Fleetwood, who had a new VW Up Hatchback (2012 - 2016) on 20/06/2013
Overall: 8 / 10
Delivery Person Comments
Very professional, lovely polite gentleman called frank. He was very thorough checking the car.
Delivery Punctuality Comments
Phoned 30 mins prior to delivery.
Overall Punctuality Comments
Phoned 30 mins prior to delivery.
Cleanliness Comments
Good, just a bit of motorway film
Overall Comments
Very good
Vauxhall Adam (2012-19)
Steve
20/06/2013
20/06/2013
8 / 10
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Steve of Southampton, who had a new Vauxhall Adam Hatchback (2012 - 2019) on 20/06/2013
Overall: 8 / 10
Delivery Person Comments
Seemed to be professional and courteous.
Delivery Punctuality Comments
Said 11-30 and it was 11-40...good.
Overall Punctuality Comments
Said 11-30 and it was 11-40...good.
Cleanliness Comments
I thought it was just dirt and mentioned this on the delivery note. The Valet centre said it was some sort of sticky substance very difficult to remove. On further inspection the whole car was covered in it. After the Valet it was still present so I spent another hour trying to clean it off. This is not how a new car should be delivered.
Damage Comments
N/A
Dealer Service Comments
Delivering a car covered in sticky substance and dirty is not good!
Overall Comments
Car was on time and I got 2 phone calls saying he was on the way.
Missing Comments
No Breakdown information. No service interval information. By Handbook I guess you mean the information book not the DVLA document? (I haven't got the DVLA document)
Improvements
Maybe controls of the car should be explained and ALL documents should be there, breakdown, servicing etc.
Audi A5 Coupe (2011-16)
Paul
19/06/2013
19/06/2013
6 / 10
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Paul of GLASGOW, who had a new Audi A5 Coupe Special Editions (2011 - 2016) on 19/06/2013
Overall: 6 / 10
Delivery Person Comments
Explained the workings of the car well, was an hour early although he was willing to wait in the car reading the paper until scheduled delivery, he was in fact pleasant and courteous and we ran him back to Glasgow city to get his train.
Delivery Punctuality Comments
1 hr early.
Overall Punctuality Comments
1 hr early.
Cleanliness Comments
See above for this comments were advised not good at all.
Dealer Service Comments
See above feel the cleanliness on delivery could have been better.
Overall Comments
The car arrived with courier hence had traveled up from Stafford so we expected a delivery mileage close to 350 miles, however the car was neither clean on the inside or outside, inside had sticker marks on the windows where sat nav had clearly been and the carpets were not as clean as they should have been we would not say it was in showroom condition.
Delivery Communication Comments
Not a problem very good with both.
Missing Comments
Car registration document.
Improvements
Car could have been washed and hoovered prior to delivery a bit disappointing.
Citroen DS3 (2010-15)
Teresa
15/06/2013
15/06/2013
? / 10
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Mercedes E Class Estate (2013-16)
Airax
14/06/2013
14/06/2013
8 / 10
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Airax of St. Ives, who had a new Mercedes E Class Diesel Estate (2013 - 2016) on 14/06/2013
Overall: 8 / 10
Cleanliness Comments
It rained the day before so not really the drivers fault.
Overall Comments
Driver was prompt and called ahead to arrange a time.
Improvements
Delivered on a weekend
Nissan Juke (2010-14)
Catherine
18/06/2013
18/06/2013
8 / 10
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Catherine of Tunbridge Wells, who had a new Nissan Juke Hatchback (2010 - 2014) on 18/06/2013
Overall: 8 / 10
Delivery Person Comments
Very polite. Not very good as they explained things to my 16 year old son rather than me! My sons comment slightly weird(sexist!) when your the driver mum!!
Delivery Punctuality Comments
Rang and kept me posted of eta
Overall Punctuality Comments
Rang and kept me posted of eta
Cleanliness Comments
Clean if a little dust outside. Very clean inside
Dealer Service Comments
Didn't deal with dealer direct but car came as promised!
Overall Comments
Had phone call to tell me they were delayed on m25 and estimated delivery time.
Delivery Communication Comments
Found communication to be prompt reliable and friendly A*
Improvements
Give date to garage and date for delivery (estimate) as I had to wait a week from date given for arrival at garage.
Volkswagen Golf (2011-16)
Sarah
18/06/2013
18/06/2013
10 / 10
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Sarah of Ely, who had a new VW Golf Diesel Cabriolet (2011 - 2016) on 18/06/2013
Overall: 10 / 10
Delivery Person Comments
The man spent ages talking through every switch & button. He was brilliant.
Delivery Punctuality Comments
Arrived exactly on time
Overall Punctuality Comments
Arrived exactly on time
Cleanliness Comments
It was immaculate
Overall Comments
I had a phone call 1 hour before delivery
Missing Comments
I have a service book. Is this what you mean by warranty book? If not I do not have a warranty book
Improvements
Nothing
Vauxhall Astra Estate (2012-15)
18/06/2013
18/06/2013
10 / 10
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of , who had a new Vauxhall Astra Diesel Sports Tourer (2012 - 2015) on 18/06/2013
Overall: 10 / 10
Delivery Person Comments
Very pleasant and friendly.
Delivery Punctuality Comments
Bang on time
Overall Punctuality Comments
Bang on time
Citroen DS3 (2010-15)
Faye
17/06/2013
17/06/2013
8 / 10
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Faye of London, who had a new Citroen DS3 Hatchback (2010 - 2015) on 17/06/2013
Overall: 8 / 10
Delivery Person Comments
He was a very chatty, friendly, thoroughly nice chap.
Delivery Punctuality Comments
Hour later than scheduled, but I don't think when you're delivering to London that that is too bad!
Overall Punctuality Comments
Hour later than scheduled, but I don't think when you're delivering to London that that is too bad!
Cleanliness Comments
Spotless
Overall Comments
Was all done in somewhat of a hurry; although the car is in pristine condition, I did feel a little bit as though the driver had to rush away asap and that the checking over the bodywork wasn't on his agenda.
Delivery Communication Comments
He phoned an hour before delivery.
Improvements
Nothing
Citroen C1 (2012-14)
Jordan
17/06/2013
17/06/2013
8 / 10
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Jordan of Coatbridge , who had a new Citroen C1 Hatchback (2012 - 2014) on 17/06/2013
Overall: 8 / 10
Nissan Qashqai (2010-13)
Dave
14/06/2013
14/06/2013
8 / 10
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Dave of Liverpool, who had a new Nissan Qashqai Hatchback (2010 - 2013) on 14/06/2013
Overall: 8 / 10
Ford Focus (2011-14)
Tommy
13/06/2013
13/06/2013
8 / 10
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Tommy of Liverpool, who had a new Ford Focus Diesel Hatchback (2011 - 2014) on 13/06/2013
Overall: 8 / 10
Delivery Person Comments
Pleasant and friendly.
Delivery Punctuality Comments
Ahead of time, which helped.
Overall Punctuality Comments
Ahead of time, which helped.
Cleanliness Comments
Was clean before start of journey to me but some dirt having drove through a rainy day on messy motorways.
Overall Comments
Driver was helpful and met me at my desired location.
Improvements
I've noted that I received warranty book above. It is actually manual, service book, audio system book, emergency info etc. Nothing is missing though.
Mercedes SLK Convertible (2012-16)
14/06/2013
14/06/2013
8 / 10
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of , who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 14/06/2013
Overall: 8 / 10
Volvo XC60 Estate (2008-13)
Gary
14/06/2013
14/06/2013
8 / 10
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Gary of Colchester Essex, who had a new Volvo XC60 Diesel Estate (2008 - 2013) on 14/06/2013
Overall: 8 / 10
Improvements
moved it to Vegas !! other than that it was perfect ! thanks you
Kia Picanto (2011-15)
Clinky
07/06/2013
07/06/2013
8 / 10
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Clinky of Grantham, who had a new Kia Picanto Hatchback (2011 - 2015) on 07/06/2013
Overall: 8 / 10
Delivery Person Comments
Really nice old geezer
Delivery Punctuality Comments
Spot on
Overall Punctuality Comments
Spot on
Cleanliness Comments
Like a new car!
Overall Comments
Good communication and delivered bang on time
Missing Comments
Car mats - but that was my fault for not ordering any
Improvements
Made it faster
Peugeot 107 (2012-14)
Nick
13/06/2013
13/06/2013
8 / 10
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Nick of Christchurch, who had a new Peugeot 107 Hatchback (2012 - 2014) on 13/06/2013
Overall: 8 / 10
Delivery Person Comments
Very friendly
Delivery Punctuality Comments
As before, slightly later than expected but not much.
Overall Punctuality Comments
As before, slightly later than expected but not much.
Cleanliness Comments
Very clean inside. Rain marks on outside, but hey it had been raining on the way!
Dealer Service Comments
Messed up the car order (no Peuegot Connect unit), but happy with the way it was resolved.
Overall Comments
Was given an approximate time of "about midday". Arrived about 12:45, not too far off. No advance phone call updating me on ETA.
Delivery Communication Comments
Would have appreciated phone call from dealer (or driver) giving more accurate time closer to delivery.
Missing Comments
Delivery form - should I have had one? I signed something to say it was all good but didn't get a copy.
Improvements
Nothing much
Peugeot 5008 Estate (2010-13)
Stuart
13/06/2013
13/06/2013
6 / 10
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Stuart of Dunfermline, who had a new Peugeot 5008 Diesel Estate (2010 - 2013) on 13/06/2013
Overall: 6 / 10
Delivery Person Comments
One of the guys was a smoker and I found a small piece of fag ash in the back of the car. I don't believe they smoked in the car and that probably just blew in but it wasn't a good impression.
Delivery Punctuality Comments
Arrived 2 hours after I was informed it would by a comment on Lingo.
Overall Punctuality Comments
Arrived 2 hours after I was informed it would by a comment on Lingo.
Cleanliness Comments
Dirty. Bugs smeared all over the front even after washing.
Dealer Service Comments
Delivery was slightly disappointing but communication and responsiveness when dealing direct with the dealer was good.
Overall Comments
Delivered dirty after a 400 mile drive. Had to ask them to go and clean it so I could inspect it properly.
Improvements
Good if it came on the back of a truck rather than having been driven. Delivered clean.
Mercedes SLK Convertible (2011-16)
Steve
07/06/2013
07/06/2013
8 / 10
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Steve of Tattershall, Lincs, who had a new Mercedes SLK Roadster (2011 - 2016) on 07/06/2013
Overall: 8 / 10
Cleanliness Comments
TRansported on a low loader so quite dirty on delivery.
Improvements
Covered the car so it was clean
Kia Sportage Estate (2010-16)
Stu
12/06/2013
12/06/2013
10 / 10
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Stu of Addlestone, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 12/06/2013
Overall: 10 / 10
Delivery Punctuality Comments
Phoned ahead and arrived spot on time !
Overall Punctuality Comments
Phoned ahead and arrived spot on time !
Delivery Communication Comments
Excellent - couldn't fault it
Citroen DS3 (2010-15)
Sonia
10/06/2013
10/06/2013
8 / 10
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Sonia of Horwich, who had a new Citroen DS3 Diesel Hatchback (2010 - 2015) on 10/06/2013
Overall: 8 / 10
Overall Comments
Great Service
Volkswagen Up (2012-16)
Andy
08/04/2013
08/04/2013
8 / 10
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Andy of Huddersfield, who had a new VW Up Hatchback (2012 - 2016) on 08/04/2013
Overall: 8 / 10
Delivery Person Comments
driver very pleasant
Delivery Punctuality Comments
arrived really early
Overall Punctuality Comments
arrived really early
Cleanliness Comments
very clean
Overall Comments
car was delivered on time, driver very pleasant
Missing Comments
just car mats
Improvements
can't think of anything
Citroen DS3 (2010-15)
Daniela
10/06/2013
10/06/2013
8 / 10
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Daniela of London, who had a new Citroen DS3 Diesel Hatchback (2010 - 2015) on 10/06/2013
Overall: 8 / 10
Improvements
Nothing
Skoda Citigo (2012-17)
Bawpie
06/06/2013
06/06/2013
8 / 10
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Bawpie of , who had a new Skoda Citigo Hatchback (2012 - 2017) on 06/06/2013
Overall: 8 / 10
Delivery Person Comments
Spot on, nice guy.
Delivery Punctuality Comments
Came just before 10, which was within the 1 hour advised window.
Overall Punctuality Comments
Came just before 10, which was within the 1 hour advised window.
Damage Comments
Rubber on right rear door is a bit damaged.
Dealer Service Comments
Didn't really deal with the dealer, just to send resigned contracts.
Improvements
Damage on rear door could have been spotted and fixed prior to delivery, otherwise, everything else was fine.
Volkswagen Tiguan Estate (2011-16)
Maryke
06/06/2013
06/06/2013
10 / 10
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Maryke of Halifax, who had a new VW Tiguan Diesel Estate (2011 - 2016) on 06/06/2013
Overall: 10 / 10
Delivery Person Comments
Friendly , helpful, professional and very smart - small but smart!
Delivery Punctuality Comments
He phoned whilst on his way to tell us exactly when he would arrive.
Overall Punctuality Comments
He phoned whilst on his way to tell us exactly when he would arrive.
Improvements
Nothing at all.
Volkswagen Tiguan Estate (2011-16)
Gill
03/06/2013
03/06/2013
10 / 10
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Gill of Pontyclun, who had a new VW Tiguan Diesel Estate (2011 - 2016) on 03/06/2013
Overall: 10 / 10
Delivery Person Comments
Very pleasant - chatty, gave me good demonstration of new features in the car, eg electronic handbrake
Delivery Punctuality Comments
see first comment
Overall Punctuality Comments
see first comment
Cleanliness Comments
spotless -
Overall Comments
Excellent - expected mid to late morning, had phone call at 9.00am to say would be there between 9.30 and 10am - arriveed at 9.40 - brilliant expectation management!
Improvements
Nothing - really pleased
Citroen DS3 (2013-15)
Janka
05/06/2013
05/06/2013
8 / 10
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Janka of Bromsgrove, who had a new Citroen DS3 Cabrio (2013 - 2015) on 05/06/2013
Overall: 8 / 10
Volvo V40 (2012-19)
Ian
06/06/2013
06/06/2013
6 / 10
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Ian of Oxted, who had a new Volvo V40 Diesel Hatchback (2012 - 2019) on 06/06/2013
Overall: 6 / 10
Delivery Punctuality Comments
My AM delivery arrived at 2pm
Overall Punctuality Comments
My AM delivery arrived at 2pm
Volkswagen Scirocco Coupe (2008-14)
Steve
05/06/2013
05/06/2013
8 / 10
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Steve of Prescot, who had a new VW Scirocco Diesel Coupe (2008 - 2014) on 05/06/2013
Overall: 8 / 10
Delivery Person Comments
Really nice guy, very personable.
Delivery Punctuality Comments
The car arrived 20 minutes outside the time window, but the driver did keep me informed and explained that there had been delays on the motorway.
Overall Punctuality Comments
The car arrived 20 minutes outside the time window, but the driver did keep me informed and explained that there had been delays on the motorway.
Cleanliness Comments
Clean as a whistle.
Delivery Communication Comments
As I said, the delivery driver kept me fully informed as to where he was up to.
Missing Comments
Car Mats - But then again, I'm not sure whether they were supposed to be included or not?
Improvements
Nothing comes to mind.... :)
Citroen C1 (2012-14)
Gill
25/05/2013
25/05/2013
8 / 10
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Gill of Northampton, who had a new Citroen C1 Hatchback (2012 - 2014) on 25/05/2013
Overall: 8 / 10
Missing Comments
I signed the delivery form which the guy took back
Improvements
car arrrived early driver very pleasant and helpful pleased with whole service
Ford Fiesta (2012-17)
Sally
03/06/2013
03/06/2013
4 / 10
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Sally of Bristol, who had a new Ford Fiesta Hatchback (2012 - 2017) on 03/06/2013
Overall: 4 / 10
Cleanliness Comments
The car had been driven over 100 miles to be delivered so I can understand it wouldn't be in pristine condition but it was covered in dust with dirty water smears on the back window. When I opened the door there were crumbs on both front seats and the sill on the drivers side had dirty brown dried water. When we washed it there were sticky residue marks on the roof from stickers that had been removed. It was clear from all this that it hadn't been valeted at all prior to delivery. We have reported a mark in the middle of the back bumper which we have been told is glue residue from a foam sticker which again should have been removed before delivery. If we had got it from a dealership I would have expected it to have been pristine and didn't expect that on a long distance delivery but it feels as though it was just driven down to me without anyone even looking it over!
Damage Comments
Unless the sticky marks can't be removed!
Dealer Service Comments
Found it a bit confusing who I was supposed to deal with when I put the order in! Filled in an order form for Lings and sent copies of my licence etc then had to do it again for Leden Group. They didn't make it clear what role they played and I thought they were the Finance company but then got a letter from ALD Automotive who were the finance company! I had to ask who I should be dealing with and who did what but the guy at Leden group was very helpful in explaining.
Overall Comments
No valeting of the car prior to delivery. still had sticky marks from stickers and quite dirty.
Improvements
Valeting car.
Toyota Auris (2012-15)
Katherine
04/06/2013
04/06/2013
8 / 10
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Katherine of By Inveraray, who had a new Toyota Auris Diesel Hatchback (2012 - 2015) on 04/06/2013
Overall: 8 / 10
Damage Comments
glovebox catch broken (known to dealer before the vehicle was released)
Improvements
dealer should have rectified the glovebox problem before releasing
Mercedes C Class Coupe (2011-15)
John
30/05/2013
30/05/2013
8 / 10
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John of West Drayton, who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 30/05/2013
Overall: 8 / 10
Delivery Punctuality Comments
Came at lunchtime, but due to where it came from that was fine.
Overall Punctuality Comments
Came at lunchtime, but due to where it came from that was fine.
Overall Comments
Very polite & jovial man came with the car, both very helpful showing me around the car too,
Missing Comments
I'll check the boot & glove box & get back to you
Improvements
Had a cheaper monthly rate thats about all
Land Rover RR Evoque (2011-15)
Pax
03/06/2013
03/06/2013
10 / 10
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Pax of Sussex, who had a new Land Rover Range Rover Evoque Diesel Hatchback (2011 - 2015) on 03/06/2013
Overall: 10 / 10
Improvements
nothing it was very effective
Mercedes C Class Saloon (2011-14)
Berni
29/05/2013
29/05/2013
8 / 10
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Berni of Pinner, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 29/05/2013
Overall: 8 / 10
Delivery Punctuality Comments
They delivered at 13.15 instead of before 12 but I think two major motors had problems because of accidents that day.
Overall Punctuality Comments
They delivered at 13.15 instead of before 12 but I think two major motors had problems because of accidents that day.
Delivery Communication Comments
Driver called me the night before and had my mobile number
Volkswagen CC Saloon (2012-16)
Darren
29/11/2012
29/11/2012
8 / 10
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Darren of London, who had a new VW CC Diesel Saloon (2012 - 2016) on 29/11/2012
Overall: 8 / 10
Volkswagen Golf (2013-17)
Andrew
31/05/2013
31/05/2013
8 / 10
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Andrew of Leeds, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 31/05/2013
Overall: 8 / 10
Delivery Punctuality Comments
ETA was around 12, arrived about quarter past one.
Overall Punctuality Comments
ETA was around 12, arrived about quarter past one.
Missing Comments
Yes, but very minor - an adapter for the car stereo that I requested before delivery. Dealer has promised to send directly.
Improvements
Slightly better timing, or notification of revised ETA.
Fiat 500 (2008-15)
Rosey
31/05/2013
31/05/2013
10 / 10
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Rosey of Manchester, who had a new Fiat 500 Hatchback (2008 - 2015) on 31/05/2013
Overall: 10 / 10
Nissan Juke (2010-14)
Gary
31/05/2013
31/05/2013
10 / 10
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Gary of Cheltenham, who had a new Nissan Juke Hatchback (2010 - 2014) on 31/05/2013
Overall: 10 / 10
Delivery Person Comments
The driver was a really pleasant person, chatty and polite
Delivery Punctuality Comments
spot on
Overall Punctuality Comments
spot on
Cleanliness Comments
Just like new, only a few rain marks on the car
Overall Comments
the car was delivered on time, to the correct address
Missing Comments
Not technically missing, but again the car does not come with a spare wheel, only a can of crap to squirt into the tyre, what happens if the tyre is ripped, very poor on ALL car suppliers who do this
Improvements
Nothing ( apart from getting Nissan to supply a spare wheel )
Volkswagen Up (2012-16)
Don
31/05/2013
31/05/2013
8 / 10
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Don of Fleet, Hampshire, who had a new VW Up Hatchback (2012 - 2016) on 31/05/2013
Overall: 8 / 10
Delivery Person Comments
The delivery driver was very helpful..
Delivery Punctuality Comments
It arrived earlier than expected
Overall Punctuality Comments
It arrived earlier than expected
Cleanliness Comments
It had some water spots and a little dirty along the bottom edge of the car. Very Minor
Dealer Service Comments
I haven't had much contact with them yet. So nothing stands out either way
Improvements
No, I don't think so..
Skoda Citigo (2012-17)
Dave
31/05/2013
31/05/2013
8 / 10
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Dave of Perth, who had a new Skoda Citigo Hatchback (2012 - 2017) on 31/05/2013
Overall: 8 / 10
Improvements
I believe the Car Dealer had the Car from 09/05 so the only thing is that I believe my Delivery should have been before 31st of May ! However I am still a total 'Lingette' and would reccomend Lings Cars to the highest order, many many thanks.
Citroen DS3 (2010-15)
Miss C
31/05/2013
31/05/2013
8 / 10
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Miss C of Inverness, who had a new Citroen DS3 Hatchback (2010 - 2015) on 31/05/2013
Overall: 8 / 10
Delivery Person Comments
Really nice man who took time to talk over all the workings of the car with me. Very friendly, I even took him a lift to the railway station to catch his train back to Huddersfield. Was very happy
Delivery Punctuality Comments
Car arrived at 8.45am, earlier than anticipated which was excellent
Overall Punctuality Comments
Car arrived at 8.45am, earlier than anticipated which was excellent
Cleanliness Comments
Car had been driven 400 miles overnight so obviously a little dirty on the outside (as you would expect) but that was fine, still looked great. Dash was a little dusty but other than that couldn't fault it.
Delivery Communication Comments
Can't fault any part of the whole service. Excellent
Missing Comments
Delivery chap only seemed to have one copy of the delivery form so didn't receive a completed copy.
Improvements
Delivery was fine overall
Nissan Note (2009-13)
Colin
30/05/2013
30/05/2013
8 / 10
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Colin of Morpeth, who had a new Nissan Note Hatchback Special Editions (2009 - 2013) on 30/05/2013
Overall: 8 / 10
Skoda Citigo (2012-17)
Mel
30/05/2013
30/05/2013
10 / 10
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Mel of Blackburn, who had a new Skoda Citigo Hatchback (2012 - 2017) on 30/05/2013
Overall: 10 / 10
Improvements
Nothing
Mercedes C Class Coupe (2011-15)
James
30/05/2013
30/05/2013
10 / 10
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James of Southsea, who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 30/05/2013
Overall: 10 / 10
Nissan Qashqai (2010-13)
Frank
28/05/2013
28/05/2013
8 / 10
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Frank of Basildon, who had a new Nissan Qashqai Hatchback (2010 - 2013) on 28/05/2013
Overall: 8 / 10
Volkswagen Golf (2013-17)
Stu
24/05/2013
24/05/2013
8 / 10
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Stu of Wotton Under Edge, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 24/05/2013
Overall: 8 / 10
Volvo XC60 Estate (2008-13)
Yong
03/05/2013
03/05/2013
8 / 10
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Yong of London, who had a new Volvo XC60 Diesel Estate (2008 - 2013) on 03/05/2013
Overall: 8 / 10
Delivery Person Comments
very professional and good advice
Delivery Punctuality Comments
on time
Overall Punctuality Comments
on time
Cleanliness Comments
Nice
Damage Comments
but only a very slight hardly visible paint splotch which the dealer noted on his notes
Nissan Qashqai (2010-13)
24/05/2013
24/05/2013
10 / 10
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of , who had a new Nissan Qashqai Hatchback (2010 - 2013) on 24/05/2013
Overall: 10 / 10
Volkswagen Golf (2011-16)
Marc
28/05/2013
28/05/2013
8 / 10
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Marc of Eastleigh, who had a new VW Golf Diesel Cabriolet (2011 - 2016) on 28/05/2013
Overall: 8 / 10
Volkswagen Golf (2011-16)
David
28/05/2013
28/05/2013
10 / 10
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David of Belper, who had a new VW Golf Diesel Cabriolet (2011 - 2016) on 28/05/2013
Overall: 10 / 10
Damage Comments
was rainy day so could not see body work but think is ok.
Improvements
nothing
Mercedes E Class Saloon (2013-16)
John
22/05/2013
22/05/2013
10 / 10
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John of Wirral, who had a new Mercedes E Class Diesel Saloon (2013 - 2016) on 22/05/2013
Overall: 10 / 10
Mercedes E Class Estate (2013-16)
Martin
24/05/2013
24/05/2013
8 / 10
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Martin of London, who had a new Mercedes E Class Diesel Estate (2013 - 2016) on 24/05/2013
Overall: 8 / 10
Delivery Person Comments
Very pleasant chap.
Delivery Punctuality Comments
A liitle delayed because of traffic but they kept me informed.
Overall Punctuality Comments
A liitle delayed because of traffic but they kept me informed.
Cleanliness Comments
Car was perfect inside but it was a rainy day so after a 250 mile journey is wasn't clean, but I didn't expect it to be.
Dealer Service Comments
Didn't have much contact with them to be honest, other than the delivery driver.
Overall Comments
Very good communication - I was called the evening before to confirm the delivery time, then received regular updates on the day itself. Car arrived on time and in good order.
Delivery Communication Comments
Took a while for the date to firm up, but I understand as it was a new model car. I'm very pleased to get one of the first ones on the road.
Improvements
Not much - maybe pointing out that MB no longer have Service Books (i.e. ones you stamp) would have saved me hunting for it!!
Volkswagen Golf (2013-17)
Phil
24/05/2013
24/05/2013
10 / 10
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Phil of Manchester, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 24/05/2013
Overall: 10 / 10
Delivery Person Comments
Yes she was very pleasant. Nothing was too much trouble. I even dropped her at the station so she could get home!
Delivery Punctuality Comments
Yes. Bang on time.
Overall Punctuality Comments
Yes. Bang on time.
Cleanliness Comments
Exceptionally clean. No problems or issues.
Damage Comments
No damage.
Overall Comments
Very nice lady took me through the car easily and thoroughly.
Delivery Communication Comments
Very happy
Improvements
Perhaps it could have come on trailer. 151 miles is not the end of the world!
Citroen DS3 (2010-15)
Bloomy
22/05/2013
22/05/2013
8 / 10
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Bloomy of Oakham, who had a new Citroen DS3 Hatchback (2010 - 2015) on 22/05/2013
Overall: 8 / 10
Improvements
Everything went very smoothly
Mercedes E Class Estate (2013-16)
24/05/2013
24/05/2013
8 / 10
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of , who had a new Mercedes E Class Diesel Estate (2013 - 2016) on 24/05/2013
Overall: 8 / 10
Cleanliness Comments
Very clean inside. Bit dirty outside but it had been driven down from Bolton so to be expected!
Missing Comments
No Service Book. Called Supplying Dealer who said there isn't one anymore. it's all done online at the dealer??
Nissan Qashqai (2010-13)
Laura
24/05/2013
24/05/2013
10 / 10
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Laura of Stanley, who had a new Nissan Qashqai Hatchback Special Editions (2010 - 2013) on 24/05/2013
Overall: 10 / 10
Citroen DS3 (2010-15)
Becky
21/05/2013
21/05/2013
6 / 10
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Becky of Shrewsbury, who had a new Citroen DS3 Hatchback (2010 - 2015) on 21/05/2013
Overall: 6 / 10
Delivery Person Comments
Friendly enough, didn't seem very bothered about the error with the car. Didn't smell, so bonus!
Delivery Punctuality Comments
Perfect
Overall Punctuality Comments
Perfect
Cleanliness Comments
It was very clean inside. Dirty outside but it had just travelled 100 miles down the motorway
Overall Comments
Apart from being the wrong colour, it arrived in good time, I had a call prior to arrival so can't complain.
Improvements
Nothing, just more attention from the dealer at ordering stage, then everything would be perfect.
Skoda Citigo (2012-17)
Stan
23/05/2013
23/05/2013
10 / 10
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Stan of Aberdeen, who had a new Skoda Citigo Hatchback (2012 - 2017) on 23/05/2013
Overall: 10 / 10
Delivery Person Comments
very friendly
Delivery Punctuality Comments
He arrived before breakfast
Overall Punctuality Comments
He arrived before breakfast
Improvements
could have been advised a short ,time before delivery
Audi A5 Coupe (2011-16)
22/05/2013
22/05/2013
8 / 10
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of , who had a new Audi A5 Coupe Special Editions (2011 - 2016) on 22/05/2013
Overall: 8 / 10
Dealer Service Comments
I called for help with car setup just after delivery, they were going to get someone to call me back but no-one ever did. (Setup problem now sorted thanks to internet.)
Land Rover RR Evoque (2011-15)
Amer
03/12/2012
03/12/2012
8 / 10
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Amer of Derby, who had a new Land Rover Range Rover Evoque Diesel Hatchback (2011 - 2015) on 03/12/2012
Overall: 8 / 10
Cleanliness Comments
Was very dirty after the 300 mile trip in salt and winter weather
Lexus CT (2011-13)
Margie
21/05/2013
21/05/2013
8 / 10
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Margie of Crowborough, who had a new Lexus CT Hatchback (2011 - 2013) on 21/05/2013
Overall: 8 / 10
Delivery Person Comments
Delivery person had to get to Dartford next on public transport so I drove him to the closest Station - would have been a very long walk or a bus ride for him otherwise. He was helpful and pleasant.
Delivery Punctuality Comments
Came mid-morning which was good.
Overall Punctuality Comments
Came mid-morning which was good.
Cleanliness Comments
Car had been driven down from Manchester so was a bit mucky.
Overall Comments
Information was good and updated.
Mercedes E Class Saloon (2013-16)
Chris
22/05/2013
22/05/2013
8 / 10
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Chris of Richmond, who had a new Mercedes E Class Diesel Saloon (2013 - 2016) on 22/05/2013
Overall: 8 / 10
Delivery Person Comments
Very pleasant, went through the basic controls of the car, etc.
Delivery Punctuality Comments
Expected an AM delivery, and it came in the AM. Though it's vague - strictly speaking, it could be anytime between 00:01 and 11:59! 12 hours - hence a phone call half hour before delivery, as I just said, would be nice!
Overall Punctuality Comments
Expected an AM delivery, and it came in the AM. Though it's vague - strictly speaking, it could be anytime between 00:01 and 11:59! 12 hours - hence a phone call half hour before delivery, as I just said, would be nice!
Cleanliness Comments
Perfect.
Damage Comments
No damage.
Dealer Service Comments
Like the set of mats which came with the car, and also came with half a tank of fuel, which was nice.
Overall Comments
It would be nice if I was notified by phone call to my mobile/home, say half an hour before delivery, so I can get ready to take delivery (e.g. make room on the driveway, get dressed, ensure I don't pop to the shops last minute, etc..)
Delivery Communication Comments
Good - 7 day insurance and tax disc arranged.
Missing Comments
Not sure if I should have a service book for the dealer stamps to go in, or is it all stored electronically at the dealers these days???
The handbook says it's all stored electronically, though not sure if I should have a stamped service book as well.
Improvements
Everything good, though as mentioned, phone call before delivery would be nice.
Also, could there be an option to actually visit the dealer and pick the car up there instead?
Hyundai i30 (2012-17)
Jonathan
22/05/2013
22/05/2013
10 / 10
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Jonathan of Blackpool, who had a new Hyundai i30 Diesel Hatchback (2012 - 2017) on 22/05/2013
Overall: 10 / 10
Hyundai IX35 Estate (2010-15)
Natalie
17/05/2013
17/05/2013
6 / 10
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Natalie of Lancaster, who had a new Hyundai IX35 Diesel Estate (2010 - 2015) on 17/05/2013
Overall: 6 / 10
Delivery Person Comments
He was absolutely great.
Delivery Punctuality Comments
Phoned half an hour before he arrived and waited a short while for me when I said I was out on the nursery run.
Overall Punctuality Comments
Phoned half an hour before he arrived and waited a short while for me when I said I was out on the nursery run.
Cleanliness Comments
Definitely had not been valeted - lots of dust. We had to pay to have it valeted ourselves.
Dealer Service Comments
Not really had any dealings with them
Overall Comments
The car hadn't been cleaned inside so it was very dusty.
Improvements
Had a clean car
Volkswagen Beetle (2012-16)
Dave
20/05/2013
20/05/2013
10 / 10
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Dave of LLANELLI, who had a new VW Beetle Diesel Hatchback (2012 - 2016) on 20/05/2013
Overall: 10 / 10
Delivery Person Comments
Very nice gentleman. I would offer him a job.
Delivery Punctuality Comments
Excellent. Phone call an hour before as requested and bang on time.
Overall Punctuality Comments
Excellent. Phone call an hour before as requested and bang on time.
Delivery Communication Comments
Excellent customer service. I have recommended your company to many people.
Improvements
Nothing. All perfect.
Kia Sportage Estate (2010-16)
Rachel
21/05/2013
21/05/2013
10 / 10
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Rachel of Crowthorne, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 21/05/2013
Overall: 10 / 10
Improvements
Nothing
Mercedes C Class Saloon (2011-14)
Brian
21/05/2013
21/05/2013
10 / 10
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Brian of Bromley, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 21/05/2013
Overall: 10 / 10
Delivery Person Comments
She was very pleasant and humorous.
Delivery Punctuality Comments
As said above, I was scheduled for an AM delivery. They called to say they were an hour out and they delivered in the AM.
Overall Punctuality Comments
As said above, I was scheduled for an AM delivery. They called to say they were an hour out and they delivered in the AM.
Cleanliness Comments
They stopped to have the car cleaned just prior to bringing it to the house, which was very nice given the weather wasn't the best to begin with.
Damage Comments
There was no damage to the car. It is in perfect condition.
Overall Comments
The delivery was prompt. They called me to tell me they were an hour out so that I knew when they'd be here more specifically.
Improvements
The delivery went exactly as scheduled. The only near issue was that I was emailed the AFRL form the day before delivery and as I was in London with clients, nearly didn't have a chance to return it in time for delivery. A few days before would have given me a better chance of getting it back on time.
Volkswagen Up (2012-16)
Sarah
20/05/2013
20/05/2013
8 / 10
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Sarah of Richmond, who had a new VW Up Hatchback (2012 - 2016) on 20/05/2013
Overall: 8 / 10
Delivery Person Comments
Lovely old bloke
Delivery Punctuality Comments
Fitted around my work and very helpful
Overall Punctuality Comments
Fitted around my work and very helpful
Cleanliness Comments
A clean machine
Damage Comments
BUT I would have liked to be invited to inspect the outside and inside (as that directly affects my contract with you and with VW finance) before being shown in detail things I already can guess like how to wind the windows.
Improvements
Invite / remind customer to inspect.
Mercedes SLK Convertible (2012-16)
Ali
20/05/2013
20/05/2013
10 / 10
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Ali of Prestwick, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 20/05/2013
Overall: 10 / 10
Damage Comments
front assist light broken
Vauxhall Corsa (2011-14)
Melissa
20/05/2013
20/05/2013
8 / 10
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Melissa of , who had a new Vauxhall Corsa Diesel Hatchback (2011 - 2014) on 20/05/2013
Overall: 8 / 10
Mercedes SLK Convertible (2012-16)
Karen
17/05/2013
17/05/2013
8 / 10
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Karen of Dorking , who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 17/05/2013
Overall: 8 / 10
Delivery Person Comments
Lovely guy, very polite, thoughtful and informative
Delivery Punctuality Comments
Couldnt find the house but it is a bit tricky.
Overall Punctuality Comments
Couldnt find the house but it is a bit tricky.
Cleanliness Comments
Washed on arrival at destination but then got a bit muddy on route to my house.... I live down a lane so its not unexpected.
Dealer Service Comments
No contact with them as all handled by Ling. No delays so very happy
Overall Comments
Arrived on time and just as expected.
Delivery Communication Comments
Excellent - all easy to understand and good to know things are ticking along as expected in the run up time to delivery.
Missing Comments
Do I get the log book?
Improvements
No all fantastic. thank you
Mercedes SLK Convertible (2011-16)
Alan
16/05/2013
16/05/2013
10 / 10
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Alan of Leicester, who had a new Mercedes SLK Roadster (2011 - 2016) on 16/05/2013
Overall: 10 / 10
Missing Comments
the mats were but the've been delivered
Mercedes SLK Convertible (2012-16)
Louise
03/05/2013
03/05/2013
10 / 10
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Louise of Barnet, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 03/05/2013
Overall: 10 / 10
Damage Comments
one large stone chip on front bumper
Overall Comments
Kept me informed about what time car would be delivered etc
Improvements
Delivered on truck instead of driven
Vauxhall Corsa (2011-14)
Derick
17/05/2013
17/05/2013
6 / 10
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Derick of Kenley, who had a new Vauxhall Corsa Diesel Hatchback (2011 - 2014) on 17/05/2013
Overall: 6 / 10
Mercedes C Class Coupe (2011-15)
16/05/2013
16/05/2013
8 / 10
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of , who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 16/05/2013
Overall: 8 / 10
Dealer Service Comments
they were really good, the only negative is that they told us we could have 7 days free insurance from MB insurance but after callin MB insurance they don't insure companies.
Overall Comments
Delivery driver was excellent, took me through all the controls, the only negative was that the DAB wasn't set up on either car.
Improvements
Nothing, Really good
Volkswagen Up (2012-16)
Paddy/Nikki
16/05/2013
16/05/2013
10 / 10
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Paddy/Nikki of Lundin Links, who had a new VW Up Hatchback (2012 - 2016) on 16/05/2013
Overall: 10 / 10
Delivery Person Comments
Very polite and professional.
Delivery Punctuality Comments
He called me an hour before delivery. Unfortunately the car was being delivered to my work and he had difficulty in finding me and no mobile phone coverage. This was no reflection on him.
Overall Punctuality Comments
He called me an hour before delivery. Unfortunately the car was being delivered to my work and he had difficulty in finding me and no mobile phone coverage. This was no reflection on him.
Improvements
I was completely happy with the service. He drove 399 miles and delivered direct to my workplace!! What more could I have asked for? A very satisfied customer.
Mercedes E Class Saloon (2013-16)
Mark
17/05/2013
17/05/2013
10 / 10
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Mark of Bury St Edmunds , who had a new Mercedes E Class Diesel Saloon (2013 - 2016) on 17/05/2013
Overall: 10 / 10
Delivery Person Comments
A very nice man, very clean and tidy. No smells!
Delivery Punctuality Comments
Arrived within 5 mins of said time (early)
Overall Punctuality Comments
Arrived within 5 mins of said time (early)
Cleanliness Comments
Car was clean but not valeted. Driver was told not to use mechanical car wash and there are no jet washes in the local area.
Damage Comments
No marks
Dealer Service Comments
Didn't have any contact with dealer apart from them telling me it was on its way
Overall Comments
Arrived on time and in a great condition
Delivery Communication Comments
You kept me informed all the way
Improvements
Not a lot the whole experience was vey easy. Thank you
Kia Sportage Estate (2010-16)
Ellie
15/05/2013
15/05/2013
8 / 10
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Ellie of Ammanford, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 15/05/2013
Overall: 8 / 10
Improvements
Can't complain about anything. Car had been driven down from Leeds in the rain so was bound to look a bit splashed. The chap who brought it to me (John Martin) offered to take it to a hand car wash when he arrived. Lovely man but I didn't need this, enjoyed washing and waxing it myself!
Land Rover RR Evoque (2011-15)
Dave
14/05/2013
14/05/2013
8 / 10
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Dave of Ripponden, who had a new Land Rover Range Rover Evoque Diesel Hatchback (2011 - 2015) on 14/05/2013
Overall: 8 / 10
Cleanliness Comments
Dirt as expected following a 300 mile delivery journey
Kia Sportage Estate (2010-16)
Stuart
15/05/2013
15/05/2013
8 / 10
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Stuart of Clydebank, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 15/05/2013
Overall: 8 / 10
Mercedes C Class Saloon (2011-14)
Simon
14/05/2013
14/05/2013
10 / 10
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Simon of Yoxall, who had a new Mercedes C Class Saloon (2011 - 2014) on 14/05/2013
Overall: 10 / 10
Vauxhall Corsa (2011-14)
Scott
14/05/2013
14/05/2013
8 / 10
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Scott of Redditch, who had a new Vauxhall Corsa Hatchback (2011 - 2014) on 14/05/2013
Overall: 8 / 10
Delivery Person Comments
Nice chap
Delivery Punctuality Comments
Advised afternoon delivery, arrived at 2:30
Overall Punctuality Comments
Advised afternoon delivery, arrived at 2:30
Cleanliness Comments
Although for delivery miles of 4 did look like it had been driving through mud, bodywork great, wheel arches filthy and tyres (although to be honest it was pouring with rain when I received, but it came on the back of a lorry!)
Overall Comments
Although didn't call before as was discussed, no trouble as I was at home for the entire day.
Delivery Communication Comments
The best from Lingscars, amazing response times!
Improvements
Cleaned wheel arches, phoned to let me know a delivery time if for any reason I had been out of the house and had to come home from work.
Nissan Qashqai (2010-13)
Peter
14/05/2013
14/05/2013
8 / 10
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Peter of Romsey, who had a new Nissan Qashqai Hatchback (2010 - 2013) on 14/05/2013
Overall: 8 / 10
Mercedes SLK Convertible (2012-16)
Nathan
13/05/2013
13/05/2013
8 / 10
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Nathan of London, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 13/05/2013
Overall: 8 / 10
Delivery Punctuality Comments
Driver arrived approx 2pm and was schedules for late AM delivery. Although traffic is possible, Bolton is 200 miles away from london and if the driver had left 9am he would have arrived on schedule even with traffic.
Overall Punctuality Comments
Driver arrived approx 2pm and was schedules for late AM delivery. Although traffic is possible, Bolton is 200 miles away from london and if the driver had left 9am he would have arrived on schedule even with traffic.
Cleanliness Comments
Some white marks on the seat but this was not a problem.
Damage Comments
The car was a little dirty because it was white and the motorway travel. This could have covered up any damage but from what I did see, it was fine. Car had a strong smell which seemed as if it were coming from the exhausts and under the bonnet but I assumed this is because of the miles it had just done and the fact that it is new.
Overall Comments
No phone call to advise when they are nearby.
Missing Comments
The Media Interface Cable which should have been in the cubby. This is to connect an Ipod to the audio system.
Improvements
Just to advise ETA if the driver is running late.
Volkswagen Up (2012-16)
Dave
13/05/2013
13/05/2013
8 / 10
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Dave of Fareham, who had a new VW Up Hatchback (2012 - 2016) on 13/05/2013
Overall: 8 / 10
Delivery Person Comments
Delightful!
Delivery Punctuality Comments
They arrived within 20 mins of the estimated delivery time.
Overall Punctuality Comments
They arrived within 20 mins of the estimated delivery time.
Cleanliness Comments
Sparkling.
Overall Comments
The delivery chaps were friendly and helpful :)
Improvements
You could have included chocolates and offered to do my housework.......
Ford Fiesta (2012-17)
Phill
09/05/2013
09/05/2013
8 / 10
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Phill of Halstead, who had a new Ford Fiesta Diesel Hatchback (2012 - 2017) on 09/05/2013
Overall: 8 / 10
Delivery Person Comments
Very pleasant man indeed.
Delivery Punctuality Comments
Bang on time and phoned an hour before as was told would happen.
Overall Punctuality Comments
Bang on time and phoned an hour before as was told would happen.
Cleanliness Comments
Car was quite dirty but (could have been due to the weather the delivery driver had to drive through), anyway I got it washed right away.
Dealer Service Comments
Number plate mistake, dirty car outside and still waiting for plates ( after I apparently ruined the first ones by removing film) today the postman has already been so may be tomorrow now I hope .
Overall Comments
Wrong Plates on Car which was a bit disappointing and quite a big mistake to make as it was only me that noticed the road tax had a different number to the plates.
Improvements
Had the correct number plates and been clean on arrival but like I say to be fair it could have been the weather .
Mercedes C Class Saloon (2011-14)
John
13/05/2013
13/05/2013
8 / 10
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John of Liverpool, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 13/05/2013
Overall: 8 / 10
Delivery Person Comments
Really nice guy!
Delivery Punctuality Comments
Yes!
Overall Punctuality Comments
Yes!
Cleanliness Comments
There was a bit of grease on the car but, the driver had got it washed, and done pretty much everything he could to get it clean for me, so I don't blame him, just the dodgy car wash operator!
Overall Comments
Good process where they kept me informed of where they were up to.
Delivery Communication Comments
People at Mercedes were very helpful, pleaseant and it was a prompt delivery service after I had signed the docs.
Mercedes E Class Saloon (2013-16)
08/05/2013
08/05/2013
10 / 10
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of , who had a new Mercedes E Class Diesel Saloon (2013 - 2016) on 08/05/2013
Overall: 10 / 10
Delivery Person Comments
he was a lovely man and very clean but he wanted me to tell you he stank
Dealer Service Comments
i dont know - i only dealt with the delivery man and he was fine
Missing Comments
he said they didnt do a service book - that would be the only thing oh and my brain cells when i tried to remember all the information and instructions he'd just given me - duh! knob!
Improvements
wrapped it in a bow and filled it with choclates!
Citroen DS3 (2010-15)
Melanie
10/05/2013
10/05/2013
8 / 10
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Melanie of Nantwich, who had a new Citroen DS3 Diesel Hatchback (2010 - 2015) on 10/05/2013
Overall: 8 / 10
Delivery Person Comments
Outstanding
Delivery Punctuality Comments
called me in advance, very punctual
Overall Punctuality Comments
called me in advance, very punctual
Cleanliness Comments
Just dirty on outside due to rain on transit
Damage Comments
Screw in front passenger wheel which just happened to see on the way it was parked, very disappointed as it took a whole day to sort myself, resulting in me taking it to kwik fit and paying myself until they will reimburse me as my account with Lex wasn't live until next tuesday!
Overall Comments
Would have been an outstanding delivery and would have only taken 15mins, with outstanding delivery people. When we saw a screw in the tyre, the delivery men stayed with me for over 1hr 30mins, until I had an answer on what to to, then I was still left with the problem of sorting this myself!
Improvements
they knew before delivery that there was a slow puncture, why didn't they actually look at the tyre instead of just putting some air in!?
Volkswagen Up (2012-16)
03/05/2013
03/05/2013
10 / 10
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of , who had a new VW Up Hatchback (2012 - 2016) on 03/05/2013
Overall: 10 / 10
Delivery Punctuality Comments
Straightforward and in the timeframe agreed.
Overall Punctuality Comments
Straightforward and in the timeframe agreed.
Cleanliness Comments
Spotless
Improvements
Nothing really. All good.
Citroen DS3 (2010-15)
09/05/2013
09/05/2013
8 / 10
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of , who had a new Citroen DS3 Hatchback (2010 - 2015) on 09/05/2013
Overall: 8 / 10
Dealer Service Comments
Too many garage stickers
Overall Comments
On time, polite and quick.
Volkswagen Golf (2013-17)
Neil
08/05/2013
08/05/2013
10 / 10
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Neil of Richmond, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 08/05/2013
Overall: 10 / 10
Dealer Service Comments
Not much contact with them but returned my docs very quickly!!
Delivery Communication Comments
Excelent really nice guy delivered it , in a van with only 2 cars in it.
Missing Comments
registered keeper doc??
Improvements
Nothing great service from start to finish 10/10
Volkswagen Golf (2013-17)
Brian
07/05/2013
07/05/2013
8 / 10
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Brian of Wallacestone, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 07/05/2013
Overall: 8 / 10
Cleanliness Comments
The car was in a good condition externally considering it had travelled so far on a transporter but the internal state of the car was pretty disappointing - it certainly hadn't been valeted before leaving the garage as there was dirty footprints all over the footwells and up the back of the passenger seat.
Dealer Service Comments
Lovely car, disgrace that VW don't provide car mats but not the garage's fault so only complaint was the internal condition of the car.
Improvements
Not much really, just ensure the cars are valeted
Nissan Qashqai (2010-13)
Kay
08/05/2013
08/05/2013
8 / 10
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Kay of Kettering, who had a new Nissan Qashqai Diesel Hatchback (2010 - 2013) on 08/05/2013
Overall: 8 / 10
Delivery Person Comments
A pleasant young man who went through the features of the car with me which I thought was helpful. He gave me plenty of time to check the car over.
Delivery Punctuality Comments
As above, told mid morning car would be delivered mid afternoon and it was.
Overall Punctuality Comments
As above, told mid morning car would be delivered mid afternoon and it was.
Cleanliness Comments
It was very clean inside but due to the fact that it had been driven down the motorway there were dead flies all over the front and it was a little dirty around the sides but I know this could not be helped because it had been driven.
Overall Comments
I put good because I did not know ETA until mid morning on the day but the driver did ring me half an hour before he arrived which was helpful.
Improvements
Perhaps I am asking the impossible here but probably a delivery time the day before (am or pm delivery) so no need to wait in until there is an approximate delivery time.
Volkswagen Polo (2009-14)
Michael
08/05/2013
08/05/2013
10 / 10
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Michael of Inverkip, who had a new VW Polo Hatchback (2009 - 2014) on 08/05/2013
Overall: 10 / 10
Damage Comments
As you know there is damage to the passenger door frontside small chip and scratch which will be repaired.
Dealer Service Comments
Despite the damage I would still say the dealer has been very good and as long As it is repaired then its not a problem to me.
Vauxhall Corsa (2011-14)
Adam
07/05/2013
07/05/2013
4 / 10
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Adam of SWADLINCOTE, who had a new Vauxhall Corsa Hatchback (2011 - 2014) on 07/05/2013
Overall: 4 / 10
Delivery Person Comments
He drove the car to my house, gave me the keys asked me to check the car and sign. He didn't explain the car at all.
Delivery Punctuality Comments
Advised AM and turned up at 15:30hrs.
Overall Punctuality Comments
Advised AM and turned up at 15:30hrs.
Cleanliness Comments
Inside was clean as a new car should be, outside had dried dirty water marks and front was covered in dead flies which meant I couldn't identify if there were any stone chips or small dents, scratches etc.
Dealer Service Comments
No direct contact with the dealer, but it has got personalised car mats which I am very happy about.
Overall Comments
Was advised on an AM delivery, had no communication and it arrived at 15:30hrs.
Delivery Communication Comments
I expressed concern that it was running later and no communication from delivery company, Guy was straight on the case and the reassurance I recieved was invaluable x
Improvements
Communications from delivery company.
Vauxhall Corsa (2011-14)
Erica
12/04/2013
12/04/2013
6 / 10
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Erica of Middlezoy, who had a new Vauxhall Corsa Diesel Hatchback (2011 - 2014) on 12/04/2013
Overall: 6 / 10
Cleanliness Comments
But truth fully he couldn't have got it to me in a clean state as it had rained and had to go past the dairy farm up the road and they are renowned in the area for the state they leave the road in.
Delivery Communication Comments
However, we had to drive the driver a fair distance in order for him to pick up transport to the next destination. He was going to complain to his company as they had not fully checked his ability to get any where from the drop off point. We don't have a problem with this but could have been highlighted before he arrived.
Mercedes C Class Coupe (2011-15)
Liem
01/05/2013
01/05/2013
10 / 10
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Liem of Burton On Trent, who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 01/05/2013
Overall: 10 / 10
Improvements
Maybe a few instruction on the footbreak never having driven a Mercedes for a while. Maybe suggest a check around the vehicle even though it is spanking brand new car. Was told just to sign unfilled delivery note. Other than that great.
Vauxhall Corsa (2011-14)
Masty
01/05/2013
01/05/2013
8 / 10
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Masty of GLASGOW, who had a new Vauxhall Corsa Diesel Hatchback (2011 - 2014) on 01/05/2013
Overall: 8 / 10
Cleanliness Comments
250 miles on motorway ,left the paintwork dirty on arrival as it had been raining, interior was perfect.
Overall Comments
Not a major problem,but would've preferred delivery on a transporter,as car had been driven 250 miles on motorway it looked a bit dirty upon arrival.
Improvements
After 250 miles delivery car needed washed,so a wash before delivery by the driver somewhere nearby would've been good
Vauxhall Corsa (2011-14)
Jean
02/05/2013
02/05/2013
6 / 10
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Jean of Selby, who had a new Vauxhall Corsa Hatchback (2011 - 2014) on 02/05/2013
Overall: 6 / 10
Cleanliness Comments
See above
Dealer Service Comments
I may improve the score when they sent the promised compensation
Overall Comments
Car very dirty and it was not possible to be sure of condition of the car at delivery and had to be hand washed.
The car was driven here, some 116miles so the driver was asked if there had been any problems driving it, his response was that it was good and that these cars really move. Suggesting to me that it had been driven hard (or ragged as the teeny boy racers would say)
Improvements
Had the car delivered clean and ideally on a flat bed; that way no-one could have "ragged" it but me :)
Mercedes E Class Saloon (2013-16)
02/05/2013
02/05/2013
8 / 10
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of , who had a new Mercedes E Class Diesel Saloon (2013 - 2016) on 02/05/2013
Overall: 8 / 10
Delivery Person Comments
A very pleasant guy. Courteous and polite.
Delivery Punctuality Comments
Arrived first thing in the morning.
Overall Punctuality Comments
Arrived first thing in the morning.
Cleanliness Comments
To be expected, though, as the guy had driven from Bolton.
Damage Comments
Damage to the steering column housing. Photo uploaded for you to see.
Dealer Service Comments
A slight issue with the ID side of things but didn't ultimately result in any delays
Improvements
Not a lot. It all went very smoothly.
Volkswagen Up (2012-16)
Ellie
02/05/2013
02/05/2013
8 / 10
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Ellie of Wokingham, who had a new VW Up Hatchback (2012 - 2016) on 02/05/2013
Overall: 8 / 10
Delivery Person Comments
Very pleasant, sensible and showed us around what needed to be shown.
Delivery Punctuality Comments
It arrived at circa 13:15 when targeted for between 10:00-11:00. We had contingency plans in place just in case so everything worked out well.
Overall Punctuality Comments
It arrived at circa 13:15 when targeted for between 10:00-11:00. We had contingency plans in place just in case so everything worked out well.
Cleanliness Comments
bar a bit of bird poo on the rear passenger door it was all pleasant.
Damage Comments
Nothing that we could see.
Dealer Service Comments
Would have been very good if closer to the target time.
Overall Comments
Friendly driver who showed us around everything, arrived a little later than we had expected circa 12:30 rather than the 10-11 targeted.
Improvements
All smooth bar the time so no concerns
Volvo XC60 Estate (2008-13)
John
01/05/2013
01/05/2013
8 / 10
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John of Dorking Surrey, who had a new Volvo XC60 Diesel Estate (2008 - 2013) on 01/05/2013
Overall: 8 / 10
Skoda Yeti Estate (2009-13)
01/05/2013
01/05/2013
8 / 10
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of , who had a new Skoda Yeti Diesel Estate (2009 - 2013) on 01/05/2013
Overall: 8 / 10
Delivery Person Comments
THe fact that he had to hitch hike back was a bit disturbing. That would have involved a four mile walk along country lanes to the nearest main road. I gave him a lift to the nearest main services.
Cleanliness Comments
It had been driven 300+ miles, so there were signs of splashes etc, but nothing untoward.
Improvements
Ensure the delivery driver was able to get back to civilisation without too much difficulty.
Mercedes SLK Convertible (2012-16)
Betsie
01/05/2013
01/05/2013
10 / 10
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Betsie of East Horsley, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 01/05/2013
Overall: 10 / 10
Improvements
Was a very good service and painless due to the fact that we did not have to make phone calls during our working hours but could do it online. Would recommend to anyone
Mercedes E Class Saloon (2013-16)
Rob
29/04/2013
29/04/2013
8 / 10
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Rob of Cheltenham, who had a new Mercedes E Class Diesel Saloon (2013 - 2016) on 29/04/2013
Overall: 8 / 10
Damage Comments
although hard to tell minor scratches
Overall Comments
no need to jetwash the car before delivery. made it hard to check for scratches.
Missing Comments
not sure, but I cant see the service book for the dealer stamps.
Improvements
no need to jetwash - dry day, dry roads, but who knows? maybe if it wasn't it would have picked up dirt and dust anyway? Just hard to be absolutely sure there are no scratches on delivery.
Nissan Qashqai (2010-13)
Penny
30/04/2013
30/04/2013
10 / 10
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Penny of Cheshire, who had a new Nissan Qashqai Diesel Hatchback (2010 - 2013) on 30/04/2013
Overall: 10 / 10
Toyota Avensis Estate (2011-15)
Mat
30/04/2013
30/04/2013
8 / 10
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Mat of Kenilworth, who had a new Toyota Avensis Diesel Tourer (2011 - 2015) on 30/04/2013
Overall: 8 / 10
Overall Comments
Arrived at 9.30am. Very nice man.
Delivery Communication Comments
didn't ring 30 minutes before as you said they would. No problem for me but might be an issue if I were out.
Nissan Qashqai+2 (2010-13)
Amy
30/04/2013
30/04/2013
8 / 10
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Amy of Abingdon, who had a new Nissan Qashqai+2 Hatchback Special Editions (2010 - 2013) on 30/04/2013
Overall: 8 / 10
Delivery Person Comments
He seemed shocked that I wanted to look around the car and check the interior.
Damage Comments
Scratch to rear bumper - but was advised of this pre delivery.
Improvements
Would have been nice to have more than 10 miles of fuel in the car!
Volkswagen Golf (2013-17)
Rachelle
29/04/2013
29/04/2013
10 / 10
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Rachelle of Cottesbrooke, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 29/04/2013
Overall: 10 / 10
Improvements
Nothing at all, delivery went very smoothly, polite, helpful and informative delivery man, not rushed, explained car clearly , will recommend ling and listers
Mercedes E Class Coupe (2009-13)
Andrea
23/04/2013
23/04/2013
8 / 10
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Andrea of Liverpool, who had a new Mercedes E Class Diesel Coupe (2009 - 2013) on 23/04/2013
Overall: 8 / 10
Missing Comments
Just the service book (if it has one)
Improvements
Just for the dealer to give us more information !
Mercedes E Class Saloon (2013-16)
Dawn
29/04/2013
29/04/2013
10 / 10
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Dawn of Preston, who had a new Mercedes E Class Diesel Saloon (2013 - 2016) on 29/04/2013
Overall: 10 / 10
Volkswagen Up (2012-16)
Ray
29/04/2013
29/04/2013
10 / 10
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Ray of Fareham, who had a new VW Up Hatchback (2012 - 2016) on 29/04/2013
Overall: 10 / 10
Delivery Person Comments
Very pleaseing. Could not do enough to help
Delivery Punctuality Comments
Rang ahead to inform of when he would arrive
Overall Punctuality Comments
Rang ahead to inform of when he would arrive
Cleanliness Comments
spotless
Overall Comments
good communication, excellent and pleasent service
Delivery Communication Comments
fantastic service and communication
Improvements
nothing
Citroen DS3 (2010-15)
Dave
24/04/2013
24/04/2013
10 / 10
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Dave of Sunderland, who had a new Citroen DS3 Diesel Hatchback (2010 - 2015) on 24/04/2013
Overall: 10 / 10
Improvements
would it not be better to use local dealerships
Volkswagen CC Saloon (2012-16)
26/04/2013
26/04/2013
8 / 10
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of , who had a new VW CC Diesel Saloon (2012 - 2016) on 26/04/2013
Overall: 8 / 10
Volkswagen Tiguan Estate (2011-16)
Sarah
25/04/2013
25/04/2013
10 / 10
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Sarah of Northampton , who had a new VW Tiguan Diesel Estate (2011 - 2016) on 25/04/2013
Overall: 10 / 10
Vauxhall Corsa (2011-14)
Steff
08/04/2013
08/04/2013
8 / 10
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Steff of Wishaw, who had a new Vauxhall Corsa Diesel Hatchback (2011 - 2014) on 08/04/2013
Overall: 8 / 10
Cleanliness Comments
Car wasn't valeted in the slightest! Paint was filthy, alloys were covered in white salt marks, windows were stained with dirt!
Improvements
Cleaned the car for me arriving as it being really dirty sort of spoiled the big day! The receptionists were okay but weren't really sure of what was going on outside! The security guy who helped me find out where to go etc was incredibly helpful, he made sure everything was okay and that I was happy! He was very polite!
Kia Sportage Estate (2010-16)
Sudh
28/03/2013
28/03/2013
8 / 10
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Sudh of BOURNEMOUTH, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 28/03/2013
Overall: 8 / 10
Ford Fiesta (2012-17)
Amy
25/04/2013
25/04/2013
8 / 10
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Amy of Cheadle, who had a new Ford Fiesta Hatchback (2012 - 2017) on 25/04/2013
Overall: 8 / 10
Volkswagen Up (2012-16)
Alex
16/04/2013
16/04/2013
10 / 10
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Alex of Silverstone, who had a new VW Up Hatchback (2012 - 2016) on 16/04/2013
Overall: 10 / 10
Overall Comments
Arrived at approx time I was quoted, called in advance to let me know.
Improvements
None
Mercedes E Class Saloon (2013-16)
Adrian
26/04/2013
26/04/2013
10 / 10
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Adrian of Fareham, who had a new Mercedes E Class Diesel Saloon (2013 - 2016) on 26/04/2013
Overall: 10 / 10
Delivery Person Comments
Extremely pleasant, professional and friendly gentleman, we had a good chat.
Delivery Punctuality Comments
Arrived when he said he would
Overall Punctuality Comments
Arrived when he said he would
Cleanliness Comments
Car was clean and tidy
Overall Comments
Arrived at the time that was quoted. Driver phoned me about 45 minutes before to confirm delivery time
Delivery Communication Comments
You kept me well informed
Improvements
Nothing really
Volvo S60 Saloon (2010-13)
22/04/2013
22/04/2013
6 / 10
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of , who had a new Volvo S60 Diesel Saloon (2010 - 2013) on 22/04/2013
Overall: 6 / 10
Delivery Punctuality Comments
He was 2 hours late
Overall Punctuality Comments
He was 2 hours late
Cleanliness Comments
Considering it was a brand new car it was not gleaming this may have been because it had just been driven 180 miles to get to me
Dealer Service Comments
I have no idea what I'm marking the dealer for. As far as I'm concerned this was all done through you.
Overall Comments
When the car arrived the driver was incredibly helpful and kind showing me round the car etc. I was however not expecting to have to take him to the station and he was 2 hours late!!
Improvements
Punctuality
Volkswagen Up (2012-16)
Emma
25/04/2013
25/04/2013
10 / 10
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Emma of Preston, who had a new VW Up Hatchback (2012 - 2016) on 25/04/2013
Overall: 10 / 10
Delivery Person Comments
Delivery chap phoned me in the morning to give me an approximate delivery time and arrived within that timeframe. Very pleasant gent, fresh smelling. Allowed me time to check the car out, I didn't feel pressured into signing the delivery sheet until I was ready to do so
Improvements
I really cannot say that anything could be done better, a very smooth process!
Mercedes E Class Estate (2013-16)
Ian
25/04/2013
25/04/2013
8 / 10
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Ian of Essex, who had a new Mercedes E Class Diesel Estate (2013 - 2016) on 25/04/2013
Overall: 8 / 10
Nissan Juke (2010-14)
Collette
24/04/2013
24/04/2013
8 / 10
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Collette of Swadlincote, who had a new Nissan Juke Diesel Hatchback (2010 - 2014) on 24/04/2013
Overall: 8 / 10
Delivery Punctuality Comments
Had a phone call at 08:20 predicting delivery at 09:50, he was here at 09:35
Overall Punctuality Comments
Had a phone call at 08:20 predicting delivery at 09:50, he was here at 09:35
Cleanliness Comments
Outside was dirty with road grime and mud splashings, I joked that he had come cross-country, interior looked like it had never been cleaned, dust and finger prints everywhere. The driver did offer to go and jet wash it as it was so dirty but we have gone and had it valeted as the whole car was dirty.
Damage Comments
Cant see the front of the car for stone chips as too dirty to see.
Dealer Service Comments
Had no contact directly with them.
Delivery Communication Comments
'If Carlsberg did communications, it would be with Lings' Fantastic.
Kia Sportage Estate (2010-16)
Sam
25/04/2013
25/04/2013
8 / 10
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Sam of Cheshire, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 25/04/2013
Overall: 8 / 10
Delivery Person Comments
I gave the gentleman £10 tip and whilst my colleague and I were inspecting the car he was checking what time his train was going to be. He came flying out of our reception area shouting that he had 3 minutes to catch his train and asked if I could give him a lift. As I had meetings to attend I informed him that I couldn't and he became abrupt and curt and just ran off..... how rude!!!!
Land Rover RR Evoque (2011-15)
Phil
24/04/2013
24/04/2013
10 / 10
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Phil of Swindon, who had a new Land Rover Range Rover Evoque Diesel Hatchback (2011 - 2015) on 24/04/2013
Overall: 10 / 10
Mercedes A Class (2013-15)
Richard
24/04/2013
24/04/2013
10 / 10
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Richard of Tyne And Wear, who had a new Mercedes A Class Diesel Hatchback (2013 - 2015) on 24/04/2013
Overall: 10 / 10
Kia Sportage Estate (2010-16)
Steve
24/04/2013
24/04/2013
8 / 10
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Steve of Lytham-St Annes, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 24/04/2013
Overall: 8 / 10
Cleanliness Comments
On removing the paper floor covers, found the carpet on the drivers side was heavily covered with dried mud and the passenger side also had dried mud, but was not as bad.
Mazda 6 Saloon (2013-18)
John
09/04/2013
09/04/2013
6 / 10
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John of Bridgend, who had a new Mazda MAZDA6 Diesel Saloon (2013 - 2018) on 09/04/2013
Overall: 6 / 10
Delivery Person Comments
General deameanor was ok, handed keys over and was keen to get paperwork signed and be away to catch his train, his priority was to be away, my priority was inspecting the car, he also wanted/expected transport to the nearest railway station, surley customers should be made aware of this?
Delivery Punctuality Comments
Arrived on time. Excellent.
Overall Punctuality Comments
Arrived on time. Excellent.
Cleanliness Comments
As for item 1 above, plus the dirty boot scuffs on the sills and drivers footwell.
Damage Comments
Minor stone chips.
Dealer Service Comments
Condition of vehicle on delivery, missing PDI service record, spare wheel issue and the rear seat release catches in the boot are not connected and will not allow for rear seat backs to be dropped, could you please arrange with dealer for this last issue to be resolved, thank you.
Overall Comments
Not very happy about the distance the new car was driven for delivery to me, driver said normally he would have delivered it on his lorry, but that broke down in Swansea the week before and had to be repaired, he drove my car down so he could get a train and collect his lorry, the vehicle arrived with road dust & grime, also a few small stone chips in the paintwork, not the condition I would expect a nice new car to be in....
Delivery Communication Comments
Very good communication with Ling, no communication at all with dealer.
Missing Comments
There is no spare wheel, however there is a puncture repair kit of sealing foam and small air compressor, handbook shows both spare wheel and pucture repair kit, nothing to tell me if one OR the other is supplied or if it should be both. Warranty book did not have Pre Delivery Inspection (PDI) recorded, although after mentioning this to you they have since sent another book with it in. Mazda 6 delivery was delayed due to recall, however there is no documentation to say the recall work has been carried out.
Improvements
I feel mileage was excessive for new car to be driven to delivery.
Volkswagen Golf (2013-17)
Tony
23/04/2013
23/04/2013
10 / 10
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Tony of Blackpool, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 23/04/2013
Overall: 10 / 10
Land Rover RR Sport Estate (2009-13)
22/04/2013
22/04/2013
10 / 10
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of , who had a new Land Rover Range Rover Sport Diesel Estate (2009 - 2013) on 22/04/2013
Overall: 10 / 10
Delivery Person Comments
The delivery driver was very pleasant, polite and helpful
Delivery Punctuality Comments
Yes delivered within the allocated time window
Overall Punctuality Comments
Yes delivered within the allocated time window
Cleanliness Comments
Had a bit of road grime but this would be expected being delivered from a distant place.
Damage Comments
No damage or scratches etc.
Overall Comments
The car was delivered on a transporter and only had 7 miles on the clock, the delivery was on time.
Delivery Communication Comments
excellent
Improvements
Nothing, everything was fine
Volkswagen Up (2012-16)
Karen
22/04/2013
22/04/2013
10 / 10
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Karen of Newcastle Upon Tyne, who had a new VW Up Hatchback (2012 - 2016) on 22/04/2013
Overall: 10 / 10
Dealer Service Comments
Very friendly extremely punctual.
Missing Comments
We got a roadside assistance handbook, service schedule and owners manual. I've typed no for the warranty book but this may be covered by the three we did get? Not sure...
Improvements
Nothing excellent delivery
Mercedes C Class Coupe (2011-15)
Paul
22/04/2013
22/04/2013
8 / 10
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Paul of Wolverhampton, who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 22/04/2013
Overall: 8 / 10
Cleanliness Comments
Car was a bit dirty on the outside, but to be expected as it had been driven 170 miles up thr motorwa etc.
Peugeot 308 (2007-13)
Phil
19/04/2013
19/04/2013
10 / 10
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Phil of Evesham, who had a new Peugeot 308 Diesel Hatchback (2007 - 2013) on 19/04/2013
Overall: 10 / 10
Missing Comments
Forgot about mats...I'd have had a set if it had been mentioned.
Improvements
run through of main car controls..Sat nav / phone set up / seat / lights etc operation.
Volkswagen Up (2012-16)
Robin
19/04/2013
19/04/2013
10 / 10
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Robin of Caxton, who had a new VW Up Hatchback (2012 - 2016) on 19/04/2013
Overall: 10 / 10
Delivery Person Comments
Derek was very pleasant
Delivery Punctuality Comments
Phoned before then arrived on time
Overall Punctuality Comments
Phoned before then arrived on time
Cleanliness Comments
Showroom
Damage Comments
None
Overall Comments
On time, courteous, professional
Improvements
All to plan so can't really suggest improvements
Citroen C1 (2012-14)
Andi
19/04/2013
19/04/2013
6 / 10
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Andi of Market Rasen, who had a new Citroen C1 Hatchback (2012 - 2014) on 19/04/2013
Overall: 6 / 10
Delivery Person Comments
A very nice chap
Overall Comments
Late and to the wrong place
Delivery Communication Comments
Good until it fell to bits and car ended up in the wrong place
Improvements
Sent car to place on the delivery instructions
Citroen DS4 (2011-15)
Ste
19/04/2013
19/04/2013
8 / 10
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Ste of , who had a new Citroen DS4 Diesel Hatchback (2011 - 2015) on 19/04/2013
Overall: 8 / 10
Delivery Person Comments
Very knowledgeable driver, gave detailed description of car functions!
Cleanliness Comments
Car was dirty upon delivery, noted on delivery sheet
Volvo S60 Saloon (2010-13)
Andrew
17/04/2013
17/04/2013
10 / 10
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Andrew of Barnsley, who had a new Volvo S60 Diesel Saloon (2010 - 2013) on 17/04/2013
Overall: 10 / 10
Cleanliness Comments
the outside was manky but it was tipping with rain and the car was driven from exeter (i think)
Nissan Qashqai (2010-13)
Colin
18/04/2013
18/04/2013
10 / 10
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Colin of Tiverton, who had a new Nissan Qashqai Hatchback (2010 - 2013) on 18/04/2013
Overall: 10 / 10
Delivery Person Comments
very nice man!
Delivery Punctuality Comments
Brilliant!
Overall Punctuality Comments
Brilliant!
Cleanliness Comments
Found a dead mouse in the back seat.
Hey I am joking!
Damage Comments
I counted four wheels.....is that right?
Dealer Service Comments
La creme de la creme!
Overall Comments
Wonderful!
Delivery Communication Comments
More communication than with my wife!
Missing Comments
No choke control......maybe only Ladas have them nowadays?
Improvements
Pass!
Volkswagen Up (2012-16)
Roland
16/04/2013
16/04/2013
10 / 10
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Roland of St Albans, who had a new VW Up Hatchback Special Eds (2012 - 2016) on 16/04/2013
Overall: 10 / 10
Improvements
Nothing, it was great.
Volkswagen Up (2012-16)
Martin
08/03/2013
08/03/2013
8 / 10
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Martin of Coventry, who had a new VW Up Hatchback (2012 - 2016) on 08/03/2013
Overall: 8 / 10
Volkswagen Up (2012-16)
David
16/04/2013
16/04/2013
8 / 10
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David of Glasgow, who had a new VW Up Hatchback (2012 - 2016) on 16/04/2013
Overall: 8 / 10
Dealer Service Comments
Not enough contact to make judgement
Missing Comments
Not so far
Improvements
Could've been less hurried when it came to signing for delivery. Generally service was very good :D
Vauxhall Corsa (2011-14)
Jo
16/04/2013
16/04/2013
8 / 10
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Jo of Flitwick, who had a new Vauxhall Corsa Diesel Hatchback (2011 - 2014) on 16/04/2013
Overall: 8 / 10
Cleanliness Comments
Maybe becasue the car was driven to me it wasnt as clean as the one i recieved previously which was delivered on a tralier. Internal and external was very good, but not quite as expected in a brand new car!
Mercedes E Class Estate (2013-16)
Alex
16/04/2013
16/04/2013
8 / 10
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Alex of Wokingham, who had a new Mercedes E Class Diesel Estate (2013 - 2016) on 16/04/2013
Overall: 8 / 10
Cleanliness Comments
The car was valeted, but driving it 100 miles obviously took a bit of the "shine" off :)
Damage Comments
Yes. A small scratch to the offside-rear quarter panel. This was notes and signed on the delivery note by the driver.
Overall Comments
Would have preferred a trailer delivery, but understand the costs of this. The delivery guy was very nice. He did get lost and turn up a bit later than expected, but again, no huge issue there
Volkswagen Touran Estate (2010-15)
Marcia
12/04/2013
12/04/2013
10 / 10
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Marcia of Watford, who had a new VW Touran Diesel Estate (2010 - 2015) on 12/04/2013
Overall: 10 / 10
Missing Comments
no mats
Skoda Citigo (2012-17)
Dulcie
15/04/2013
15/04/2013
8 / 10
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Dulcie of Isle Of Skye, who had a new Skoda Citigo Hatchback (2012 - 2017) on 15/04/2013
Overall: 8 / 10
Mercedes C Class Coupe (2011-15)
05/04/2013
05/04/2013
8 / 10
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of , who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 05/04/2013
Overall: 8 / 10
Cleanliness Comments
rainy day so couldnt help the car being dirty, no problem!
Improvements
all purrrrfect many thanks would def. use again.
Vauxhall Astra Estate (2010-12)
Alan
12/04/2013
12/04/2013
8 / 10
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Alan of Glasgow, who had a new Vauxhall Astra Diesel Sports Tourer (2010 - 2012) on 12/04/2013
Overall: 8 / 10
Improvements
Could have delivered the car mid morning as advised instead of 12:30 but no big deal : )
Land Rover Freelander Station Wagon (2010-14)
12/04/2013
12/04/2013
8 / 10
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of , who had a new Land Rover Freelander 2 Diesel Sw (2010 - 2014) on 12/04/2013
Overall: 8 / 10
Delivery Person Comments
Very freindly and clean !!!
Delivery Punctuality Comments
within 15 mins of predicted time
Overall Punctuality Comments
within 15 mins of predicted time
Cleanliness Comments
few dirty smudges on door plastic etc. nothing drastic
Damage Comments
Everything fine
Overall Comments
Car delivered on time on the day, driver very helpful, demo very good
Delivery Communication Comments
Texts and calls from driver and email from Ling
Missing Comments
He didn't leave any forms with me
Improvements
Nothing obviosuly
Citroen DS3 (2010-15)
Carmel
12/04/2013
12/04/2013
10 / 10
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Carmel of HAMILTON, who had a new Citroen DS3 Hatchback (2010 - 2015) on 12/04/2013
Overall: 10 / 10
Delivery Punctuality Comments
R
Overall Punctuality Comments
R
Cleanliness Comments
Delivered before agreed time, washed too!
Delivery Communication Comments
I have encourage two employees to look at your site before going anywhere else. Great service all round, I hope to be using it for many years.
Improvements
I was very pleased so have no other comment
Mercedes SLK Convertible (2012-16)
Michael
12/04/2013
12/04/2013
10 / 10
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Michael of Retford, Notts, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 12/04/2013
Overall: 10 / 10
Overall Comments
Arrived @7am prompt. Driver even cleaned the car at a local garage. Impressed!!
Improvements
I can't see where my delivery could have been improved
Mercedes E Class Saloon (2013-16)
Peter
11/04/2013
11/04/2013
10 / 10
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Peter of SPALDING, who had a new Mercedes E Class Diesel Saloon (2013 - 2016) on 11/04/2013
Overall: 10 / 10
Delivery Person Comments
A LOVELY CHAP, WHO CLEARLY CARED VERY MUCH ABOUT HIS STANDARDS OF PROFESSIONALISM. HE WAS PATIENT, KIND, POLITE AND KNOWLEDGEABLE. AN OUTSTANDING REPRESENTATIVE OF HIS COMPANY.
Delivery Punctuality Comments
RIGHT ON THE NAIL AT 9AM AS PROMISED.
Overall Punctuality Comments
RIGHT ON THE NAIL AT 9AM AS PROMISED.
Cleanliness Comments
EXCELLENT
Overall Comments
CAR ARRIVED ON TIME, WITH NOTICE GIVEN AN HOUR AHEAD OF ARRIVAL. VEHICLE WAS PRESENTED IN BRILLIANT CONDITION. MOST IMPRESSED.
Delivery Communication Comments
BRILLIANT.
Missing Comments
LOG BOOK AWAITED - BUT I THINK THAT IS NORMAL.
Improvements
NONE
Volvo V40 (2012-19)
Maurice
10/04/2013
10/04/2013
10 / 10
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Maurice of Kent, who had a new Volvo V40 Diesel Hatchback (2012 - 2019) on 10/04/2013
Overall: 10 / 10
Improvements
Nothing all good
Volkswagen Up (2012-16)
Adam
05/04/2013
05/04/2013
8 / 10
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Adam of Houghton Le Spring, who had a new VW Up Hatchback (2012 - 2016) on 05/04/2013
Overall: 8 / 10
Missing Comments
Car mats
Improvements
Now't
Iveco Daily Double Cab Dropside
Andrew
05/04/2013
05/04/2013
10 / 10
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Andrew of Sedgefield, who had a new Iveco Daily 35s16 Diesel (2016 on) on 05/04/2013
Overall: 10 / 10
Mercedes E Class Saloon (2009-13)
Patrick
10/04/2013
10/04/2013
8 / 10
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Patrick of Preston, who had a new Mercedes E Class Diesel Saloon (2009 - 2013) on 10/04/2013
Overall: 8 / 10
Delivery Person Comments
Friendly, helpful no complaints.
Delivery Punctuality Comments
8am
Overall Punctuality Comments
8am
Cleanliness Comments
As it should be
Dealer Service Comments
Regular contact by mail prior to delivery
Overall Comments
Delivered at 8am on the agreed date.
Delivery Communication Comments
No prior info on ETA on day of delivery
Improvements
ETA of arrival would be helpful
Mercedes SLK Convertible (2012-16)
Andy
09/04/2013
09/04/2013
8 / 10
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Andy of Burgess Hill, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 09/04/2013
Overall: 8 / 10
Delivery Person Comments
Very helpful person who phoned the night before - Excellent!
Delivery Punctuality Comments
No problems again excellent
Overall Punctuality Comments
No problems again excellent
Cleanliness Comments
Was raining so car was very wet although the driver did jet wash just prior to arriving which I thought was good gesture
Overall Comments
Would have liked delivery on back of trailer to save possible damaged from driving down
Delivery Communication Comments
Excellent no problems
Improvements
Trailer service rather than drive the cars over 200 miles
Honda CR-V Estate (2012-15)
Alan
09/04/2013
09/04/2013
8 / 10
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Alan of Edinburgh, who had a new Honda CR-V Estate (2012 - 2015) on 09/04/2013
Overall: 8 / 10
Delivery Punctuality Comments
Was early
Overall Punctuality Comments
Was early
Cleanliness Comments
Although dirty as had been driven 300+ miles.
Damage Comments
Although was hard to tell 100%, due to car being a bit dirty.
Missing Comments
I completed deliver form,but not sure I have a copy.
Improvements
An overview of how all features work would have been good.
Volvo XC60 Estate (2008-13)
Donald
09/04/2013
09/04/2013
8 / 10
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Donald of Isle Of Lewis, who had a new Volvo XC60 Diesel Estate (2008 - 2013) on 09/04/2013
Overall: 8 / 10
Cleanliness Comments
I was disappointed that the car had not been cleaned externally!
Interior was spotless though.
Mercedes SLK Convertible (2012-16)
Jem
09/04/2013
09/04/2013
10 / 10
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Jem of Sunderland, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 09/04/2013
Overall: 10 / 10
Mercedes SLK Convertible (2012-16)
Ricki
05/04/2013
05/04/2013
8 / 10
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Ricki of Billericay, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 05/04/2013
Overall: 8 / 10
Delivery Person Comments
I collected from Dealer so I was very good!
Delivery Punctuality Comments
Car was available earlier than advised which was great.
Overall Punctuality Comments
Car was available earlier than advised which was great.
Cleanliness Comments
Mercedes Exester is re locating so they are in a bit of a building site. Car was clean but dusty thanks to the location.
Damage Comments
Very minor hairline scratch which dealer accepted and confirmed in writing. Almost invisible to the eye so not really a negative.
Improvements
included Mats!!! (Mercedes ones - it just seems stingy that these arent included..ultimately they mean the car gets well looked after and make it easier to resell as the carpets will be mint condition on return!
Ford Fiesta (2012-17)
Dave
08/04/2013
08/04/2013
8 / 10
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Dave of Northwich , who had a new Ford Fiesta Hatchback (2012 - 2017) on 08/04/2013
Overall: 8 / 10
Improvements
I thought the delivery was good, I suppose a phone call from the driver with an ETA, but that's minor because he turned up early
Kia Sportage Estate (2010-16)
Ross
02/04/2013
02/04/2013
8 / 10
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Ross of Pitstone, who had a new Kia Sportage Estate (2010 - 2016) on 02/04/2013
Overall: 8 / 10
Delivery Person Comments
Was in a hurry to get away and tried to rush through the initial inspection.
Delivery Punctuality Comments
Turned up a little earlier than expected but good.
Overall Punctuality Comments
Turned up a little earlier than expected but good.
Cleanliness Comments
Car had been driven down to my house - 182 miles so was dirty when it arrived
Damage Comments
nope
Dealer Service Comments
Good stuff
Overall Comments
Very good.
Delivery Communication Comments
Good stuff
Missing Comments
nowt
Improvements
WHilst I wasn't expecting a full tank of petrol on delivery i expected more than the fumes left in the car - lucky the petrol station is not too far away as I was worried i wouldn't get there!
Mercedes E Class Coupe (2009-13)
Shireen
05/04/2013
05/04/2013
8 / 10
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Shireen of London, who had a new Mercedes E Class Diesel Coupe (2009 - 2013) on 05/04/2013
Overall: 8 / 10
Delivery Punctuality Comments
had to wait all day.came at 5pm. would have liked an am or pm slot.
Overall Punctuality Comments
had to wait all day.came at 5pm. would have liked an am or pm slot.
Improvements
am or pm slots would of have been nice.
Volvo V40 (2012-19)
Julie
22/03/2013
22/03/2013
8 / 10
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Julie of Leeds, who had a new Volvo V40 Diesel Hatchback (2012 - 2019) on 22/03/2013
Overall: 8 / 10
Delivery Punctuality Comments
See first comment.
Overall Punctuality Comments
See first comment.
Overall Comments
The only reason that I did not score this as 'very good' was that I didn't know until the day of delivery when I could expect the car. However, the garage moved heaven & earth to get the car to me on the requested date, despite there being a delay in it being delivered to them from the port & atrocious weather. I received the car at 19:30 in the evening, in the dark & a snowstorm, so all due credit to them! In compensation they had filled the tank of diesel fully up.
Delivery Communication Comments
Very good communication from both.
Missing Comments
Delivery form was signed in the car & I didn't have my glasses, so I wasn't able to check the mileometer (& forgot afterwards) & also I was unable to see that the mileage wasn't included on the form. I phoned the garage to ask for the mileage & a copy of the form, but the mileage hadn't been entered apparantly. They have since confirmed the mileage & I'm hoping they've entered it onto the form & will send me a copy. It's only 42 miles, so probably not significant.
Minor only - free golfing umbrella (mentioned on the bumf that came with the driver) wasn't present, but that was not important.
Improvements
Confirmed the date for delivery sooner. Your date for delivery was ambiguous & misleading - people need to know the date it will arrive ASAP because they need to make arrangements accordingly.
Vauxhall Corsa (2011-14)
Jane
05/04/2013
05/04/2013
8 / 10
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Jane of Sidcup, who had a new Vauxhall Corsa Hatchback (2011 - 2014) on 05/04/2013
Overall: 8 / 10
Cleanliness Comments
Dirty on the outside spotless on the inside. Understandable as it was drove 97 miles
Mercedes E Class Saloon (2009-13)
05/04/2013
05/04/2013
8 / 10
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of , who had a new Mercedes E Class Diesel Saloon (2009 - 2013) on 05/04/2013
Overall: 8 / 10
Hyundai IX35 Estate (2010-15)
Ashley
02/04/2013
02/04/2013
10 / 10
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Ashley of Harlow, who had a new Hyundai IX35 Diesel Estate (2010 - 2015) on 02/04/2013
Overall: 10 / 10
Improvements
All good
Volkswagen Up (2012-16)
Marrsbar
05/04/2013
05/04/2013
8 / 10
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Marrsbar of Newcastle Upon Tyne, who had a new VW Up Hatchback (2012 - 2016) on 05/04/2013
Overall: 8 / 10
Cleanliness Comments
Dirty outside and clearly had been 'driven' but it was delivered from Portsmouth...
Damage Comments
Small scratch to the upholstery on the side of the passengers seat. It wasn't noticed until after the delivery driver left.
Improvements
Since the car endured such a long trip and arrived quite grubby it would maybe have been nice if it was run through a car wash just before arriving.
Volkswagen Golf (2013-17)
04/04/2013
04/04/2013
10 / 10
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of , who had a new VW Golf Diesel Hatchback (2013 - 2017) on 04/04/2013
Overall: 10 / 10
Volkswagen Up (2012-16)
Alf
03/04/2013
03/04/2013
8 / 10
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Alf of Leamington Spa, who had a new VW Up Hatchback (2012 - 2016) on 03/04/2013
Overall: 8 / 10
Delivery Person Comments
Pleasant man who dropped off the car. Very professional.
Delivery Punctuality Comments
It was too early , a call would have been good.
Overall Punctuality Comments
It was too early , a call would have been good.
Cleanliness Comments
After been driven from portsmouth it was a little dusty but fine. (152 motorway miles)
Dealer Service Comments
I did not deal with the dealer. Ordered the car on your site and car arrived, brilliant.
Overall Comments
Car arrived at 0800 . I would have liked a call to say it was on the way.
Improvements
Nothing
Mercedes C Class Coupe (2011-15)
Mick
04/04/2013
04/04/2013
10 / 10
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Mick of Walsall, who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 04/04/2013
Overall: 10 / 10
Delivery Punctuality Comments
Delivery man rang at 08.45 to say he would be here at 10.00 am and he was.
Overall Punctuality Comments
Delivery man rang at 08.45 to say he would be here at 10.00 am and he was.
Improvements
Nothing ,very pleased.
Volkswagen Up (2012-16)
Natalie
04/04/2013
04/04/2013
10 / 10
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Natalie of Inverness, who had a new VW Up Hatchback (2012 - 2016) on 04/04/2013
Overall: 10 / 10
Peugeot 208 (2012-15)
James
02/04/2013
02/04/2013
8 / 10
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James of Northallerton, who had a new Peugeot 208 Diesel Hatchback (2012 - 2015) on 02/04/2013
Overall: 8 / 10
Delivery Person Comments
Spot on bloke, no problems
Delivery Punctuality Comments
Breakdown Issue on the day which caused it to be delivered later than expected however this was not an issue, I'm happy it came that day, that was the important part
Overall Punctuality Comments
Breakdown Issue on the day which caused it to be delivered later than expected however this was not an issue, I'm happy it came that day, that was the important part
Cleanliness Comments
Very clean on the inside no issues, bodywork was very dusty but again not really an issue
Damage Comments
No but there was what I believe to be adhesive sticker residue on the front drivers side door that wasn't completely removed. Have sent you a photograph in case there becomes any paintwork issue when the car is washed. Other than that there a no issues that I've identified with car
Dealer Service Comments
Can't really rate the dealer as I've never seen or spoken to anyone there other than a form in the post. Can't complain, got a nice car, it's not really an issue. Would have liked to discuss a couple of things regarding service options, roadside assistance etc
Overall Comments
Good, it turned up on the day, not worried that it was late in the day but only slight problem was that it was delivered and there was no one appropriate to go through the official delivery form. Therefore service schedules and other terms were not discussed. Person who did deliver was a nice bloke but wasn't the bloke who was supposed to do that. Also it means the car condition was not verified by the dealer in case of any issues, example the sticker residue left on the front drivers door
Delivery Communication Comments
The delivery driver was given my incorrect mobile number and had to google contact details for work to get hold of me, credit to him for using a bit of nouse. Ling sent me a message to advise of delivery issue by lingon but sadly I didn't receive it in time as I was in a meeting without the phone.
Missing Comments
I do not believe there is anything missing
Improvements
Nothing really, lingcars did a great job of getting me the car I wanted by the date I needed it, can't fault that at all
Jaguar XF Saloon (2011-15)
02/04/2013
02/04/2013
8 / 10
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of , who had a new Jaguar XF Diesel Saloon (2011 - 2015) on 02/04/2013
Overall: 8 / 10
Nissan Qashqai+2 (2010-13)
Bruno
03/04/2013
03/04/2013
8 / 10
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Bruno of Wetherby, who had a new Nissan Qashqai+2 Hatchback (2010 - 2013) on 03/04/2013
Overall: 8 / 10
Delivery Person Comments
Neat and tidy articulate delivery man.
Delivery Punctuality Comments
As above
Overall Punctuality Comments
As above
Cleanliness Comments
New and clean.
Damage Comments
No damage, driver asked that I look at the wheels where it had been strapped onto the trailer as an area of potential damage, no problems.
Dealer Service Comments
I do not know who the dealer was, car delivered by SMA Logistics.
Overall Comments
Delivery driver phoned just after 8.00am to give a delivery time (before 9.00am), arrived before the time forecast.
Delivery Communication Comments
Your team and driver accurate to the minute
Missing Comments
Nothing of standard equipment, no carpet mats.
Improvements
No real improvements, insist on car mats being in car.
Audi A4 Saloon (2012-15)
02/10/2012
02/10/2012
10 / 10
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of , who had a new Audi A4 Saloon Special Editions (2012 - 2015) on 02/10/2012
Overall: 10 / 10
Overall Comments
excellent could not be better
Improvements
nothing everything perfect
Ford Fiesta (2012-17)
Richard
03/04/2013
03/04/2013
8 / 10
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Richard of Pershore, who had a new Ford Fiesta Diesel Hatchback (2012 - 2017) on 03/04/2013
Overall: 8 / 10
Nissan Juke (2010-14)
Lisa
28/03/2013
28/03/2013
4 / 10
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Lisa of Kenilworth, who had a new Nissan Juke Hatchback (2010 - 2014) on 28/03/2013
Overall: 4 / 10
Delivery Person Comments
N/A
Delivery Punctuality Comments
N/A
Overall Punctuality Comments
N/A
Cleanliness Comments
It was filthy when we arrived , they gave it it a wipe over but not a proper shine, wax or anything!
Dealer Service Comments
Terrible customer service.
Overall Comments
We collected the car from SMA in Wolverhampton. We were made to walk across a freezing cold car lot to a building with no obvious entrance. My car was sat outside filthy - It had to be washed before we could get the keys. We stood around in a tiny office as they worked out what was going on with delivery drivers going in and out. They could not find the keys. Finally once we checked the car over we could leave. Why could they not have asked us to kindly wait in the warm cafe at the front building and be honest with us that the car was not ready, they could have cleaned it, found the keys and drove it out the compound to us and we would be none the wiser to the shambles behind the scenes! I would not recommend picking the car up what so ever unless they sort out their customer service. There was not even a smile from the dealer, we just felt like an inconvenience to them. Not impressed at all. At the end of the day we got the car away and saved them money on fuel!
Delivery Communication Comments
I believe the guys at Lings tried their best but overall it did take longer than we all hoped.
Missing Comments
Car Mats, but I assume they do not come with the car. We went out and bought a cheap set.
Improvements
I wish it would have been delivered direct to me but it felt like we would never get the car! especially as delivery times are very unsuitable for working people such as ourselves.
Alfa Romeo Giulietta
29/03/2013
29/03/2013
8 / 10
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of , who had a new Alfa Romeo Giulietta Diesel Hatchback (2010 on) on 29/03/2013
Overall: 8 / 10
Cleanliness Comments
Mud was found under drivers side mat & on back of rear passenger seat.
Damage Comments
Nothing Major just a 1cm scratch on front passenger side panel , a series of fine scratches on drivers rear quarter panel close to filler cap and were all noted on drivers sheet.
Dealer Service Comments
Lack of effort to investigate mislaid documents and it was left to us to chase up FIAT.
Mercedes A Class (2013-15)
Tim
02/04/2013
02/04/2013
8 / 10
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Tim of Blackburn, who had a new Mercedes A Class Diesel Hatchback (2013 - 2015) on 02/04/2013
Overall: 8 / 10
Delivery Person Comments
Very professional and pleasant.
Delivery Punctuality Comments
Called before hand to advise on exact delivery time.
Overall Punctuality Comments
Called before hand to advise on exact delivery time.
Cleanliness Comments
Car a little dirty externally due to delivery drive but to be expected.
Damage Comments
Tiny stone chip on the front lower splitter.
Overall Comments
Very polite, punctual and helpful.
Improvements
Deliver the car via a transporter, not driven from dealership.
Vauxhall Corsa (2011-14)
Andy
02/04/2013
02/04/2013
8 / 10
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Andy of Bolton, who had a new Vauxhall Corsa Hatchback (2011 - 2014) on 02/04/2013
Overall: 8 / 10
Delivery Person Comments
Friendly and helpful
Delivery Punctuality Comments
About 20 mins later than expected, nothing to grumble about
Overall Punctuality Comments
About 20 mins later than expected, nothing to grumble about
Cleanliness Comments
Muddy inside, and quite salty from the bad winter weather. No scratches but some light swirl marks on a car with 5 miles on the clock.
Overall Comments
Slight delay on expected date but nothing major
Nissan Qashqai+2 (2010-13)
Ash
02/04/2013
02/04/2013
8 / 10
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Ash of Wickford, who had a new Nissan Qashqai+2 Hatchback Special Editions (2010 - 2013) on 02/04/2013
Overall: 8 / 10
Delivery Punctuality Comments
was called in advance and told a time which was great
Overall Punctuality Comments
was called in advance and told a time which was great
Cleanliness Comments
small scratch on car on deliery which im sure will buff out
Damage Comments
small scratch on car on deliery which im sure will buff out
Delivery Communication Comments
always responded quickly
Improvements
was very happy with the service
Honda Civic (2012-14)
David
25/03/2013
25/03/2013
? / 10
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Mercedes E Class Coupe (2009-13)
Brad
27/03/2013
27/03/2013
8 / 10
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Brad of Walsall, who had a new Mercedes E Class Diesel Coupe (2009 - 2013) on 27/03/2013
Overall: 8 / 10
Delivery Person Comments
extremely pleasent and well presented --could not fault
Delivery Punctuality Comments
again could not fault
Overall Punctuality Comments
again could not fault
Cleanliness Comments
clean inside but when i cleaned the outside i found numerous traces of wax where it was was obviously prepped before delivery -the wax was still in the parking sensors, window rubbers around the letterring just not enough care taken really
Damage Comments
n/a
Overall Comments
just unfortunate it was snowing slightly so the car arrived dirty
Delivery Communication Comments
had no communication from the dealer but as already explained it was very prompt could not fault
Missing Comments
n/a
Improvements
apart from changing the weather ! -- just the dealer taking more care with the preperation as stated above
Mercedes SLK Convertible (2012-16)
Tom
28/03/2013
28/03/2013
10 / 10
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Tom of SLEAFORD, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 28/03/2013
Overall: 10 / 10
Delivery Person Comments
I collected
Overall Comments
I collected from Bolton Mercedes and was very pleased with the service I got from Immy
Improvements
I was very happy.
Citroen C3 (2010-13)
Marian
25/03/2013
25/03/2013
8 / 10
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Marian of Woldingham, who had a new Citroen C3 Diesel Hatchback (2010 - 2013) on 25/03/2013
Overall: 8 / 10
Overall Comments
They arrived on time and telephoned ahead and checked over the car with me.
Citroen C1 (2012-14)
Sarah
28/03/2013
28/03/2013
6 / 10
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Sarah of Brighton, who had a new Citroen C1 Hatchback (2012 - 2014) on 28/03/2013
Overall: 6 / 10
Delivery Communication Comments
Lots of to-ing and fro-ing about delivery times
Missing Comments
The registration number wasn't correct so I've needed to amend my insurance and parking permit - that's a bit annoying
Vauxhall Corsa (2011-14)
Rob
28/03/2013
28/03/2013
8 / 10
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Rob of Finchley, who had a new Vauxhall Corsa Hatchback (2011 - 2014) on 28/03/2013
Overall: 8 / 10
Mercedes CLS Saloon (2011-14)
Richard
27/03/2013
27/03/2013
8 / 10
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Richard of Aberdeenshire, who had a new Mercedes CLS Diesel Coupe (2011 - 2014) on 27/03/2013
Overall: 8 / 10
Cleanliness Comments
Gentleman had washed car in Aberdeen but roads were very dirty due to snow - no complaints at all.
Improvements
It COULD have been delivered by the Swedish National Netball team...
Citroen DS4 (2011-15)
Tom
26/03/2013
26/03/2013
8 / 10
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Tom of Aberdeen, who had a new Citroen DS4 Diesel Hatchback (2011 - 2015) on 26/03/2013
Overall: 8 / 10
Delivery Person Comments
No problems
Delivery Punctuality Comments
Delivered late morning
Overall Punctuality Comments
Delivered late morning
Cleanliness Comments
No problems
Damage Comments
Car was delivered free of damage
Dealer Service Comments
Good information from dealer
Overall Comments
Car was delivered slightly dirty! but it had come 405 miles
Delivery Communication Comments
It has been a pleasure dealing with you and your team.
Missing Comments
Nothing missing
Improvements
Probably car could have been cleaner, but as I said it had come 400 miles and it is only soap and water.
Mercedes SLK Convertible (2012-16)
Keith
28/03/2013
28/03/2013
10 / 10
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Keith of Inverurie, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 28/03/2013
Overall: 10 / 10
Delivery Person Comments
body odour was ok
Cleanliness Comments
cleaned prior to handing over
Damage Comments
Not when i first checked it, but found a small stone chip on the front later, but these things happen
Overall Comments
Was later than first expected but called to say he was getting car washed prior to delivery and would be about 20 mins late
Improvements
not driven it, but delivered on a transporter, although only 389 miles on the clock it felt used
Alfa Romeo Mito (2009-16)
28/03/2013
28/03/2013
10 / 10
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of , who had a new Alfa Romeo Mito Hatchback (2009 - 2016) on 28/03/2013
Overall: 10 / 10
Delivery Person Comments
Mick was ace :)
Damage Comments
Only what I submitted on Lingo but not damage
Overall Comments
Gave me plenty of time to be as picky as I was...
Improvements
Ling should do them personally ;)
Honda Civic (2012-14)
Adam
28/03/2013
28/03/2013
8 / 10
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Adam of Cambridge, who had a new Honda Civic Diesel Hatchback (2012 - 2014) on 28/03/2013
Overall: 8 / 10
Delivery Person Comments
Very polite helpful delivery driver.
Delivery Punctuality Comments
Driver called ahead to advise ETA
Overall Punctuality Comments
Driver called ahead to advise ETA
Nissan Juke (2010-14)
Avs
27/03/2013
27/03/2013
8 / 10
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Avs of Glasgow, who had a new Nissan Juke Hatchback (2010 - 2014) on 27/03/2013
Overall: 8 / 10
Overall Comments
Down to earth, pleasant gentleman. Gave me a guided tour inside and out, very pleased!
Improvements
Nothing! The communication from everyone around delivery was 2nd to none. Overall very happy with the whole experience :)
Citroen C1 (2012-14)
Brian
27/03/2013
27/03/2013
8 / 10
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Brian of Sunderland, who had a new Citroen C1 Hatchback (2012 - 2014) on 27/03/2013
Overall: 8 / 10
Delivery Person Comments
no complaints at all
Delivery Punctuality Comments
was told am, was pm 1500 when he turned up
Overall Punctuality Comments
was told am, was pm 1500 when he turned up
Overall Comments
was a bit later than what I was told, but no problem really
Delivery Communication Comments
first class as always Ling
Missing Comments
tax disc. in post apparently
Nissan Juke (2010-14)
Kevin
27/03/2013
27/03/2013
8 / 10
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Kevin of Uddingston, who had a new Nissan Juke Hatchback (2010 - 2014) on 27/03/2013
Overall: 8 / 10
Damage Comments
2 small scratches/chips on driver rear side.
Improvements
not a lot!!
Honda Civic (2012-14)
Rich
27/03/2013
27/03/2013
8 / 10
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Rich of Redcar, who had a new Honda Civic Diesel Hatchback (2012 - 2014) on 27/03/2013
Overall: 8 / 10
Cleanliness Comments
Outside was dirty as it had been driven 155 miles
Improvements
Nothing all went well
Mercedes CLS Saloon (2011-14)
Kuldip
26/03/2013
26/03/2013
8 / 10
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Kuldip of Newcastle Upon Tyne, who had a new Mercedes CLS Diesel Coupe (2011 - 2014) on 26/03/2013
Overall: 8 / 10
Improvements
Dealer could deliver car on truck and communicated better before delivery . I did get call night before delivery thou . That was the only communication I had with dealer . I could have asked them about debasing and sat nav etc
Volkswagen Golf (2013-17)
25/03/2013
25/03/2013
10 / 10
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of , who had a new VW Golf Diesel Hatchback (2013 - 2017) on 25/03/2013
Overall: 10 / 10
Delivery Person Comments
The delivery driver was very helpful in every aspect of the delivery and he didn't smell, which was a bonus!
Delivery Punctuality Comments
He arrived on time and rang approximately 1 hour before arrival.
Overall Punctuality Comments
He arrived on time and rang approximately 1 hour before arrival.
Cleanliness Comments
The car was very clean and they provided a free set of mats!
Damage Comments
Slight damage to n/s/f interior footwell trim. The delivery driver made a note of this on the delivery report. This really isn't an issue. I only mention it because he has written it on his paperwork.
Dealer Service Comments
The supplying dealer was very professional and courteous throughout and everything ran like clockwork.
Overall Comments
I was very happy with every aspect of the delivery from start to finish. The delivery driver went through all the controls with my wife and even took her for a short test drive, so she could become familiar with the car.
Delivery Communication Comments
Communication was very good at every stage. The Lingo communication system is very efficient and response times are very quick.
Missing Comments
The gold bullion bars and the hot tub is missing from the boot and I'm sure it was supposed to have a 60" plasma TV with full SKY sports package:)
Improvements
Nothing.
Volkswagen Touareg Estate (2010-14)
26/03/2013
26/03/2013
8 / 10
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of , who had a new VW Touareg Diesel Estate (2010 - 2014) on 26/03/2013
Overall: 8 / 10
Delivery Person Comments
Nice, friendly chap
Cleanliness Comments
Very cean other than dirt picked up on delivery
Dealer Service Comments
Don't really know
Overall Comments
Worked smoothly
Improvements
Not much more
Kia Ceed Estate (2012-15)
Weasel
26/03/2013
26/03/2013
10 / 10
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Weasel of Consett, who had a new Kia Ceed Diesel Sportswagon (2012 - 2015) on 26/03/2013
Overall: 10 / 10
Delivery Communication Comments
Brill from both
Improvements
Nothing
Mercedes SLK Convertible (2012-16)
25/03/2013
25/03/2013
10 / 10
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of , who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 25/03/2013
Overall: 10 / 10
Delivery Person Comments
very pleasent and helpfull chap
Delivery Punctuality Comments
the driver left early morning so took delivery mid morning so pleased
Overall Punctuality Comments
the driver left early morning so took delivery mid morning so pleased
Cleanliness Comments
though it had been driven 300 miles the driver took the time to have it washed so again very pleased
Damage Comments
a very very short light surface scratch which will polishut but i was noted down at delivery so not a problem
Dealer Service Comments
it was an all free hastlecommunication
Overall Comments
the car arrived in good time driven down but was put through the car wash before delivery so very pleased
Improvements
for the distance of delivery no grumbles
Mercedes C Class Coupe (2011-15)
Daniel
22/03/2013
22/03/2013
8 / 10
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Daniel of High Wycombe, who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 22/03/2013
Overall: 8 / 10
Delivery Person Comments
Wanted lift back to train station.
Missing Comments
But not sure where the service book is to be stamped...?
Improvements
More sweets
Volkswagen Touareg Estate (2010-14)
Bev
21/03/2013
21/03/2013
8 / 10
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Bev of Warwick, who had a new VW Touareg Diesel Estate (2010 - 2014) on 21/03/2013
Overall: 8 / 10
Delivery Communication Comments
The delivery was given as 25th arrival at dealer so I had hired a car until then. As soon as docs were returned delivery to me suddenly moved to 20th Delighted to get car early but if over quoting to manage expectations and deliver early don't It's inconvenient
Missing Comments
They haven't stamped the handbook at the dealership for the PDI check but as it's computerised I will gett it stamped next time (pain though and expected mo0re from Listers)
Improvements
Sent me someone with some semlance of a sense of humor (flippant but true)
Chevrolet Captiva Estate (2011-15)
20/03/2013
20/03/2013
8 / 10
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of , who had a new Chevrolet Captiva Diesel Estate (2011 - 2015) on 20/03/2013
Overall: 8 / 10
Delivery Punctuality Comments
Rang 1 hour before delivery to tell me he was on his way.
Overall Punctuality Comments
Rang 1 hour before delivery to tell me he was on his way.
Smart fortwo Coupe (2009-14)
Gill
25/03/2013
25/03/2013
10 / 10
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Gill of Hawarden, who had a new Smart fortwo Diesel Coupe (2009 - 2014) on 25/03/2013
Overall: 10 / 10
Delivery Person Comments
Peter is a charming man, very suitable for this job (it's his retirement job). Perfect use of a man who wants to keep active and cares about the customer. :)
Cleanliness Comments
Difficult to check for scratches though due to being covered in salt from the road due to being driven from Exeter :)
Dealer Service Comments
Everything seems fine so far...
Delivery Communication Comments
Peter was very good
Missing Comments
We didn't receive any delivery paperwork from Peter? Due to the snow in Hawarden we met at St David's Park Hotel just down the road Gill signed his delivery paperwork, we checked the car as best we could covered in salt and in a snow filled car park and then Gill drove the car back to my house whilst I dropped Peter off at the station. When I asked Gill for the copy of the sheet she said he had not given her one. When I spoke to Peter later he said it was only for him and we didn't need a copy? Also, there are no pre delivery or handover stamps in the service book - problem?
Improvements
Nothing really.
Ford Fiesta (2012-17)
Jonathan
19/03/2013
19/03/2013
6 / 10
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Jonathan of Hampshire, who had a new Ford Fiesta Hatchback (2012 - 2017) on 19/03/2013
Overall: 6 / 10
Delivery Punctuality Comments
They did not phone us as indicated that they would.
Overall Punctuality Comments
They did not phone us as indicated that they would.
Improvements
Phone when on their way to us would have been good. Give an am/pm delivery slot.
Renault Grand Scenic Estate (2012-16)
Sam
15/03/2013
15/03/2013
8 / 10
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Sam of Coventry, who had a new Renault Grand Scenic Diesel Estate (2012 - 2016) on 15/03/2013
Overall: 8 / 10
Cleanliness Comments
It was spotless inside, however it was dirty when it arrived as it had been driven for 136 miles in wet conditions before it got to us. It made examining the car difficult.
Damage Comments
Not that I could see but it was dirty so that was noted on the paperwork.
Overall Comments
As the mileage on the clock was higher than expected when delivered. We had an expectation that the car would be unloaded with 0 mileage and we would have been the first to drive it.
Delivery Communication Comments
Amazing Team and Service!
Improvements
Already commented above.
Mercedes SLK Convertible (2012-16)
Eastland
21/03/2013
21/03/2013
8 / 10
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Eastland of Coventry, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 21/03/2013
Overall: 8 / 10
Delivery Person Comments
No complains. Smelt fine.
Delivery Punctuality Comments
Delivered within the 2hr time slot & called before arrival.
Overall Punctuality Comments
Delivered within the 2hr time slot & called before arrival.
Cleanliness Comments
Driven delivery over 130 miles so some dirt resulting from journey.
Overall Comments
Good, but felt rushed by delivery man whilst wanting to inspect vehicle carefully
Mercedes C Class Saloon (2011-14)
Neil
22/03/2013
22/03/2013
10 / 10
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Neil of Ormskirk, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 22/03/2013
Overall: 10 / 10
Improvements
None, very good process
Ford Fiesta (2012-17)
Brian
20/03/2013
20/03/2013
8 / 10
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Brian of Arbroath, who had a new Ford Fiesta Hatchback (2012 - 2017) on 20/03/2013
Overall: 8 / 10
Missing Comments
Think everything there, first time leasing
Improvements
If a time could be provided, even if it was just to let the customer know either am or pm delivery, but I understand with the type of weather that we have been getting that this could change on day of delivery
Volkswagen Polo (2009-14)
Robin
15/03/2013
15/03/2013
10 / 10
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Robin of London, who had a new VW Polo Hatchback (2009 - 2014) on 15/03/2013
Overall: 10 / 10
Delivery Person Comments
i didn't notice anything negative about this!
Delivery Punctuality Comments
slightly later than estimated but the guy called to let me know what time he expected to arrive.
Overall Punctuality Comments
slightly later than estimated but the guy called to let me know what time he expected to arrive.
Cleanliness Comments
lovely and clean and smelling like a new car
Overall Comments
Delivery person was in touch to give estimated delivery time etc and was pleasant and friendly
Volkswagen Golf (2013-17)
Robin
15/03/2013
15/03/2013
10 / 10
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Robin of Wollaton, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 15/03/2013
Overall: 10 / 10
Citroen C1 (2012-14)
Jeff
20/03/2013
20/03/2013
8 / 10
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Jeff of Coalville, who had a new Citroen C1 Hatchback (2012 - 2014) on 20/03/2013
Overall: 8 / 10
Cleanliness Comments
The outside was dirty but having said that there had been snow and rain the day of delivery so just a minor gripe
Mercedes C Class Coupe (2011-15)
Rich
08/03/2013
08/03/2013
8 / 10
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Rich of Burton On Trent, who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 08/03/2013
Overall: 8 / 10
Delivery Person Comments
Pleasant delivery driver
Delivery Punctuality Comments
Arrived 30 mins early... pretty good for 200mile delivery trip...
Overall Punctuality Comments
Arrived 30 mins early... pretty good for 200mile delivery trip...
Cleanliness Comments
Clean inside, outside was reasonably clean (200 miles in wet weather)
Delivery Communication Comments
very quickly turned around the delivery..... arranged the afternoon before the delivery
Citroen C1 (2012-14)
Alex
14/03/2013
14/03/2013
8 / 10
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Alex of Craigavon, who had a new Citroen C1 Hatchback (2012 - 2014) on 14/03/2013
Overall: 8 / 10
Improvements
not much, everything was perfect and ran like clockwork
Volkswagen Up (2012-16)
Chris
13/03/2013
13/03/2013
10 / 10
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Chris of Barrow-in-Furness, who had a new VW Up Hatchback (2012 - 2016) on 13/03/2013
Overall: 10 / 10
Mazda 6 Saloon (2013-18)
Robert
12/03/2013
12/03/2013
8 / 10
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Robert of Altrincham, who had a new Mazda MAZDA6 Diesel Saloon (2013 - 2018) on 12/03/2013
Overall: 8 / 10
Mercedes E Class (2010-13)
Gillian
18/03/2013
18/03/2013
10 / 10
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Gillian of Rochdale, who had a new Mercedes E Class Diesel Cabriolet (2010 - 2013) on 18/03/2013
Overall: 10 / 10
Dealer Service Comments
They were helpful with the problem on the phone and fixed it as soon as we got there. Luckily the dealer was not a great distance away.
Delivery Communication Comments
We did not have an ETA but the car was delivered at 9.30.
Improvements
Nothing really
Mercedes C Class Coupe (2011-15)
Phil
15/03/2013
15/03/2013
8 / 10
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Phil of Blyth, who had a new Mercedes C Class Coupe (2011 - 2015) on 15/03/2013
Overall: 8 / 10
Delivery Person Comments
Clean polite and very helpful delivery person who also completed an explanation of the basic car functions and equipment.
Delivery Punctuality Comments
Driver was scheduled for a.m. and the car arrived at 08:50.
Overall Punctuality Comments
Driver was scheduled for a.m. and the car arrived at 08:50.
Cleanliness Comments
car had been jet washed prior delivery on a rainy day
Overall Comments
delivered on time
Improvements
all good - a happy customer here !
Nissan Juke (2010-14)
Nick
14/03/2013
14/03/2013
10 / 10
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Nick of Twickenham, who had a new Nissan Juke Hatchback (2010 - 2014) on 14/03/2013
Overall: 10 / 10
Mercedes SLK Convertible (2012-16)
Kay
15/03/2013
15/03/2013
8 / 10
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Kay of MORPETH, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 15/03/2013
Overall: 8 / 10
Dealer Service Comments
No contact with the dealer
Improvements
The car could have been delivered on a transporter rather than driven.
Volkswagen Golf (2013-17)
05/03/2013
05/03/2013
6 / 10
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of , who had a new VW Golf Diesel Hatchback (2013 - 2017) on 05/03/2013
Overall: 6 / 10
Damage Comments
Key Fob, Light scratches to bootlid
Vauxhall Corsa (2011-14)
Neil
14/03/2013
14/03/2013
10 / 10
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Neil of St Helens, who had a new Vauxhall Corsa Hatchback (2011 - 2014) on 14/03/2013
Overall: 10 / 10
Delivery Person Comments
They were very pleasant and informative. I've no sense of smell so odour was hard to judge ¬_¬
Delivery Punctuality Comments
They were earlier than expected so I can't complain at all.
Overall Punctuality Comments
They were earlier than expected so I can't complain at all.
Cleanliness Comments
It was dirty on the outside, but given they'd driven it up the M6 which has been gritted to death in recent weeks it was no surprise, nor did it irk me. Inside the car was immaculate.
Damage Comments
I checked the car over inside and out, checked everything worked as intended, no problems at all.
Dealer Service Comments
No problems whatsoever.
Overall Comments
I could have even had the car a day earlier than planned, however work restricted me from taking them up on the offer.
Delivery Communication Comments
Faultless.
Missing Comments
I wasn't given a copy of the delivery form, I'm not sure if I was meant to? I did sign 2 documents though.
Improvements
Nothing, there was zero problems from start to finish.
Mercedes E Class Saloon (2009-13)
14/03/2013
14/03/2013
10 / 10
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of , who had a new Mercedes E Class Diesel Saloon (2009 - 2013) on 14/03/2013
Overall: 10 / 10
Improvements
Nothing at all
Citroen C4 Grand Picasso Estate (2010-13)
Scott
12/03/2013
12/03/2013
6 / 10
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Scott of Brighouse, who had a new Citroen C4 Grand Picasso Diesel Estate (2010 - 2013) on 12/03/2013
Overall: 6 / 10
Delivery Person Comments
Great guy, no problems and a credit to the delivery people.
Delivery Punctuality Comments
Arrived later in the day but well within the allotted slot.
Overall Punctuality Comments
Arrived later in the day but well within the allotted slot.
Cleanliness Comments
Although bad weather didn't help.
Overall Comments
Driver was great and very polite etc. As car was carried on a trailer it wasn't very clean. Driver did apologise profusely though.
Missing Comments
Just a full tank of fuel.
Improvements
Agreed a fixed time (free of course) and a full tank of fuel.
Honda Civic (2012-14)
Pete
13/03/2013
13/03/2013
10 / 10
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Pete of Bucks, who had a new Honda Civic Diesel Hatchback (2012 - 2014) on 13/03/2013
Overall: 10 / 10
Delivery Person Comments
Nice,friendly and helpful bloke. Must be nice to have him as a Grandad. He put £30 worth of fuel in the car instead of giving me pocket money.
Delivery Punctuality Comments
In the morning as requested. It's always a nice surprise when anything arrives on time in this country.
Overall Punctuality Comments
In the morning as requested. It's always a nice surprise when anything arrives on time in this country.
Cleanliness Comments
Spotlessly clean
Damage Comments
I had a quick look and couldn't see anything. I was a bit too eager to get into the car and drive it.
Dealer Service Comments
I didn't have many dealings with the dealer myself, apart from meeting the delivery driver. based on that, they are very good
Overall Comments
I was jumping up and down on the sofa shouting wahoooo!
Delivery Communication Comments
I was constantly updated on delivery date and ETA for which I am very grateful
Missing Comments
It's annoying not to have a spare tyre but I can't say it was missing cos it wasn't meant to be there but I'd be a lot happier if it was. I'd be grateful if you could post me a spare tyre in return for completing this survey. all the fuss people make about health and safety these days yet they think it's ok to supply cars without a spare tyre just to cheat a few extra mpgs.
Improvements
Taken me out for lunch :-p
Seriously, you couldn't have done anything more. Thanks a lot!
Volkswagen Up (2012-16)
Victoria
11/03/2013
11/03/2013
8 / 10
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Victoria of LEEDS, who had a new VW Up Hatchback (2012 - 2016) on 11/03/2013
Overall: 8 / 10
Cleanliness Comments
outside was a bit dirty
Missing Comments
there was no spare tyre or jack but this was detailed on the delivery form and the driver told me they are not standard issue in the VW Up Take model
Improvements
nothing, all good
Kia Sportage Estate (2010-16)
Scotti
07/03/2013
07/03/2013
10 / 10
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Scotti of Beith, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 07/03/2013
Overall: 10 / 10
Delivery Person Comments
No problems. Delivery was completed by Neil Jorgensen who was very helpful and pleasant.
Delivery Punctuality Comments
Neil turned up at precisely the correct time to collect me, a great service.
Overall Punctuality Comments
Neil turned up at precisely the correct time to collect me, a great service.
Cleanliness Comments
Car was ship shape and Bristol fashion. Immaculate.
Dealer Service Comments
I received an excellent service from Ringways garage.
Overall Comments
Very hapy with new car. 10/10.
Delivery Communication Comments
Perfect and effective communications.
Missing Comments
Nothing was missing.
Improvements
Nothing.
Mercedes SLK Convertible (2012-16)
Prad
13/09/2012
13/09/2012
10 / 10
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Prad of London, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 13/09/2012
Overall: 10 / 10
Delivery Person Comments
Really friendly guy, he even washed my car :)
Cleanliness Comments
Car was washed and in good condition after the drive down
Overall Comments
Car was driven down from Bolton (as agreed) and was even had washed, to add to the hand-over experience. The delivery guy was also very friendly. Mercedes Benz of Bolton followed up with letters etc, which was very nice of them.
Delivery Communication Comments
Ling and her team were AMAZING :)
Improvements
Hand me a cheque for a million quid. Failing that, it was a great service.
Fiat 500 (2008-15)
Sally
11/03/2013
11/03/2013
8 / 10
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Sally of Orpington Kent, who had a new Fiat 500 Hatchback (2008 - 2015) on 11/03/2013
Overall: 8 / 10
Delivery Person Comments
Very well presented - very smart
Delivery Punctuality Comments
8 in the morning very nice!
Overall Punctuality Comments
8 in the morning very nice!
Cleanliness Comments
Like new and it was snowing!
Dealer Service Comments
I did not deal with them much so can't really comment, but i got a little confused with the automatic/gear system the car would not go forward in auto - i called them and they sorted me out immediately so seemed good!
Overall Comments
The mam who delivered was very helpful in showing me around the car as a quick reference guide and was very good with getting in touch re delivery, very polite - couldn't ask for more really.
Delivery Communication Comments
Ling you service is great!
Missing Comments
Nothing missing
Improvements
None really - personally would rather my car delivered with no milage but understand that you can't always do it that way.
Volkswagen Golf (2013-17)
Mike
11/03/2013
11/03/2013
8 / 10
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Mike of Leigh On Sea, Essex, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 11/03/2013
Overall: 8 / 10
Delivery Person Comments
Verny nice guy
Delivery Punctuality Comments
Promised for noon/early afternoon and arrived at 13.50 which not bad considering weather conditions
Overall Punctuality Comments
Promised for noon/early afternoon and arrived at 13.50 which not bad considering weather conditions
Cleanliness Comments
Car very clean, if I was to be very picky, it would have been nice if a set of mats were included
Overall Comments
Very simple and straightforward
Improvements
Hard to pick faults, I am very satisfied
Audi A1 3dr Hatch (2010-15)
Rachel
06/03/2013
06/03/2013
8 / 10
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Rachel of Holywood, who had a new Audi A1 Hatchback (2010 - 2015) on 06/03/2013
Overall: 8 / 10
Citroen DS3 (2010-15)
Wendy
11/03/2013
11/03/2013
4 / 10
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Wendy of Corsham, who had a new Citroen DS3 Hatchback (2010 - 2015) on 11/03/2013
Overall: 4 / 10
Delivery Punctuality Comments
There was no time given.
Overall Punctuality Comments
There was no time given.
Dealer Service Comments
Apart from getting the tax disc in the post I don't know anything about the Dealer or the finance contact details.
Overall Comments
The driver was the best part - everything else was very poor.
Improvements
Know who was delivering the car and their contact details. The Driver could have informed me if the car would be delivered am or pm at least.
Kia Sportage Estate (2010-16)
Paul
11/03/2013
11/03/2013
8 / 10
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Paul of Liverpool, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 11/03/2013
Overall: 8 / 10
Delivery Person Comments
He was very competent and polite and professional
Delivery Punctuality Comments
A little late due to adverse weather conditions
Overall Punctuality Comments
A little late due to adverse weather conditions
Cleanliness Comments
It would have been very good but due to the weather conditions in transit the car was a little soiled externally. Internally it was fine.
Overall Comments
The car was a little late arriving but the driver kept me fully advised, which was re-assuring
Delivery Communication Comments
No negative comments
Improvements
No negative comments
Nissan Juke (2010-14)
Paul
08/03/2013
08/03/2013
8 / 10
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Paul of Bishops Stortford, who had a new Nissan Juke Hatchback (2010 - 2014) on 08/03/2013
Overall: 8 / 10
Cleanliness Comments
No paper on floor and delivery driver put muddy footprints on the floor and on inside of the door
Improvements
Ensured that there was at least paper mats on floor to prevent delivery driver making floor dirty; especially as it was very wet !
Kia Picanto (2011-15)
Gillian
08/03/2013
08/03/2013
8 / 10
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Gillian of Linlithgow, who had a new Kia Picanto Hatchback (2011 - 2015) on 08/03/2013
Overall: 8 / 10
Dealer Service Comments
The delivery guy was fantastic he could not get his loader up our long private road so had to unload the
car at the bottom. I had to drive there to meet him- he could have easily just unloaded and left me stranded with two cars and kids but he made sure he got us all to my house and was extremely pleasant and professional.
Delivery Communication Comments
You all responded quickly but it felt reactive rather than proactive
Improvements
If I been given a narrower delivery time slot it would have saved me waiting around all day and harassing you about when the car was coming.
Kia Sportage Estate (2010-16)
Steve
08/03/2013
08/03/2013
6 / 10
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Steve of York, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 08/03/2013
Overall: 6 / 10
Delivery Person Comments
He was not complimentary about the car! He arrived with a dead mobile phone and could not be contacted en-route. My wife had to telephone for a taxi so he could go on his way.
Delivery Punctuality Comments
No warning of the arrival in advance.
Overall Punctuality Comments
No warning of the arrival in advance.
Improvements
See comments above re delivery driver
Mercedes E Class Coupe (2009-13)
Hiten
08/03/2013
08/03/2013
8 / 10
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Hiten of Buckhurst Hill, who had a new Mercedes E Class Diesel Coupe (2009 - 2013) on 08/03/2013
Overall: 8 / 10
Cleanliness Comments
Bit of dirt on exterior because of drive down. Delivery driver offered to clean but was okay with us since we got the car very early in the morning which suited us better - no complaints
Missing Comments
Log book
Mercedes C Class Saloon (2011-14)
28/02/2013
28/02/2013
8 / 10
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of , who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 28/02/2013
Overall: 8 / 10
Mercedes C Class Estate (2011-14)
Hamish
07/03/2013
07/03/2013
8 / 10
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Hamish of Edinburgh, who had a new Mercedes C Class Diesel Estate (2011 - 2014) on 07/03/2013
Overall: 8 / 10
Cleanliness Comments
It had been jet washed prior to delivery and clean inside, the driver had taken the front mat out while using the car
Mercedes E Class Estate (2010-13)
06/03/2013
06/03/2013
8 / 10
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of , who had a new Mercedes E Class Diesel Estate (2010 - 2013) on 06/03/2013
Overall: 8 / 10
Delivery Person Comments
Pleasant chap, keen (clean) & responsible
Cleanliness Comments
Spotless inside, exterior had "journey" dirt, but understandable, there's not many carwashes near us.
Dealer Service Comments
A stress free purchase, excellent guidance/information/website.......... & great sweets
Delivery Communication Comments
Ideally we would have been called first, but no big thing. Arrived at the appointed time.
Mercedes SLK Convertible (2012-16)
Dan
06/03/2013
06/03/2013
8 / 10
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Dan of Gravesend, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 06/03/2013
Overall: 8 / 10
Delivery Person Comments
Very nice, very helpful and patience. Took me through how to use the cars features, link my phone, and even some general tips on driving an automatic car (previously only drove manual).
Delivery Punctuality Comments
Courtesy call, and on time.
Overall Punctuality Comments
Courtesy call, and on time.
Cleanliness Comments
Inside was perfect. Outside was a bit dirty, but the car had a 3 hour journey from dealer to myself, so understandable.
Improvements
Maybe a LingCars iPhone & Android app to enter mileage information, instantly upload photos of damage and condition of the car? I am an iPhone app developer :)
Volkswagen Golf (2013-17)
Matt
04/03/2013
04/03/2013
10 / 10
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Matt of Boston, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 04/03/2013
Overall: 10 / 10
Improvements
Nothing, very happy.
Ford Fiesta (2012-17)
Julie
05/03/2013
05/03/2013
8 / 10
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Julie of Huddersfield, who had a new Ford Fiesta Diesel Hatchback (2012 - 2017) on 05/03/2013
Overall: 8 / 10
Improvements
the only thing I could say would be to try and get the dealer to specify a.m or p.m for delivery because it means i am stuck in the house all day watching daytime tv!
Volkswagen Up (2012-16)
Dan
01/03/2013
01/03/2013
8 / 10
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Dan of Solihull, who had a new VW Up Hatchback (2012 - 2016) on 01/03/2013
Overall: 8 / 10
Cleanliness Comments
The car was dirty on the outside, it was due to the weather on driving it up on delivery
Dealer Service Comments
would have been very good had condition of the car been better
Improvements
Had a cleaner car
Nissan Juke (2010-14)
Liz
05/03/2013
05/03/2013
10 / 10
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Liz of Sunderland, who had a new Nissan Juke Hatchback (2010 - 2014) on 05/03/2013
Overall: 10 / 10
Delivery Person Comments
Pleasant man.
Delivery Punctuality Comments
See previous comment.
Overall Punctuality Comments
See previous comment.
Cleanliness Comments
Brand new appearance and only slight markings from the journey on the bodywork.
Dealer Service Comments
See above, very active from start to finish.
Overall Comments
Arrived early so did not have to wait around all day.
Delivery Communication Comments
Prompt replies to our queries, made us aware of where we were in the process and exactly what we needed to do.
Missing Comments
W e did think the car would have built in blue tooth (like our Qashqai) but it doesn't.
Improvements
Nothing.
Volkswagen Touareg Estate (2010-14)
Lisa
05/03/2013
05/03/2013
8 / 10
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Lisa of Glasgow, who had a new VW Touareg Diesel Estate (2010 - 2014) on 05/03/2013
Overall: 8 / 10
Delivery Person Comments
Very polite, went through all the car features and checked the exterior together.
Cleanliness Comments
There was a little dust but this was from the 200 mile trip from Crewe, the interior was spotless
Overall Comments
Brian who drove the car up from Crewe was very professional. He called when he was 20 miles away to let me know he would be there in 30 - 40 mins.
Improvements
Nothing everything was excellent
Volkswagen Up (2012-16)
Saranya
05/03/2013
05/03/2013
10 / 10
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Saranya of Chislehurst, who had a new VW Up Hatchback (2012 - 2016) on 05/03/2013
Overall: 10 / 10
Improvements
nothing" very good
Kia Sportage Estate (2010-16)
Pete
04/03/2013
04/03/2013
8 / 10
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Pete of Lightwater, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 04/03/2013
Overall: 8 / 10
Improvements
NOTHING . AS PROMISED ,NO COMPLAINTS.
Peugeot 3008 Estate (2009-13)
Dawn
04/03/2013
04/03/2013
10 / 10
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Dawn of Crewe, who had a new Peugeot 3008 Diesel Estate (2009 - 2013) on 04/03/2013
Overall: 10 / 10
Delivery Person Comments
Very effecient
Delivery Punctuality Comments
As promised
Overall Punctuality Comments
As promised
Cleanliness Comments
Beautiful
Dealer Service Comments
Excellent
Overall Comments
Excellent
Delivery Communication Comments
Excellent
Missing Comments
There was a torch missing from the boot, I called the company this morning and they said they would post one out to me. Extremely polite and courteous.
Improvements
Nothing
Vauxhall Corsa (2011-14)
Monty
01/03/2013
01/03/2013
8 / 10
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Monty of Bangor, who had a new Vauxhall Corsa Hatchback (2011 - 2014) on 01/03/2013
Overall: 8 / 10
Delivery Person Comments
The attitude,pleasantness was fantastic-- i felt i was having a 'personal'service !
Delivery Punctuality Comments
There was a delay only due to a 1st March delivery- busy day!! I new about this anyway and accepted this beforehand.
Overall Punctuality Comments
There was a delay only due to a 1st March delivery- busy day!! I new about this anyway and accepted this beforehand.
Cleanliness Comments
Car was spotless!!
Damage Comments
Car was perfect
Dealer Service Comments
The car was handed over in excellent /perfect order. Time will only tell how reliable the car will prove but i am confidence that the Corsa will be a 'good one' !! This is the 6th Corsa I've had since 1993 so I am quite confidence that this one will be O.K. like the previous ones.
Overall Comments
I am 100% satisfied with the delivery -- Lings kept me informed all away.
Delivery Communication Comments
I think I should have given you an 'outstanding' score ! Nobody could have been better!
Missing Comments
I've checked the car carefully and | cannot find anything missing.
Improvements
Not really! The service I had was more than satisfied and have no further comment to make on this point.
BMW 1 Series (2011-15)
21/02/2013
21/02/2013
10 / 10
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of , who had a new BMW 1 Series Diesel Hatchback (2011 - 2015) on 21/02/2013
Overall: 10 / 10
Audi TT Coupe (2006-14)
01/03/2013
01/03/2013
8 / 10
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of , who had a new Audi TT Coupe (2006 - 2014) on 01/03/2013
Overall: 8 / 10
Mercedes SLK Convertible (2012-16)
Stuart
01/03/2013
01/03/2013
8 / 10
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Stuart of BLANDFORD FORUM, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 01/03/2013
Overall: 8 / 10
Improvements
delivery communication and punctuality was first class.
Vauxhall Insignia (2009-13)
Dave
01/03/2013
01/03/2013
6 / 10
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Dave of Southampton, who had a new Vauxhall Insignia Diesel Hatchback (2009 - 2013) on 01/03/2013
Overall: 6 / 10
Delivery Person Comments
Good
Delivery Punctuality Comments
Very good
Overall Punctuality Comments
Very good
Cleanliness Comments
Very poor
Damage Comments
No
Dealer Service Comments
Car was very dirty, i even had to have it cleaned straight away. Apart from this all was good
Overall Comments
Very good
Missing Comments
Spare wheel but has puncture repair type kit
Improvements
After being driven down from Stoke it could have been cleaned locally before delivery, it was not just a little dirty, it was very dirty.
Honda Civic (2012-14)
Jase
01/03/2013
01/03/2013
8 / 10
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Jase of Gloucester, who had a new Honda Civic Diesel Hatchback (2012 - 2014) on 01/03/2013
Overall: 8 / 10
Delivery Person Comments
Nice retired gent...no issues...didn't even require feeding or watering!
Delivery Punctuality Comments
Was given 2 hour window and came bang in the middle!
Overall Punctuality Comments
Was given 2 hour window and came bang in the middle!
Cleanliness Comments
Had rained so delivery dirt present...otherwise immaculate..no pubes found in the car, always a bonus!
Dealer Service Comments
Can't really comment as no dealings with dealer..just Lingscars
Overall Comments
Car arrived in times indicated
Improvements
Nothing really..except surprise me with a Porsche GT3RS for same price! :)
Honda Civic (2012-14)
Darren
01/03/2013
01/03/2013
8 / 10
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Darren of Rastrick, who had a new Honda Civic Diesel Hatchback (2012 - 2014) on 01/03/2013
Overall: 8 / 10
Delivery Person Comments
Very pleasant gentleman. Clean and tidy appearance and very polite.
Delivery Punctuality Comments
I was given a delivery slot of 10.30-12.00 and he arrived at 10.40. I was actually on the loo at the time and had to rush but that's not his fault.
Overall Punctuality Comments
I was given a delivery slot of 10.30-12.00 and he arrived at 10.40. I was actually on the loo at the time and had to rush but that's not his fault.
Cleanliness Comments
As mentioned above a little road dust on the outside but spotless inside.
Overall Comments
Car was driven as opposed to transported. Everything was in order but the car was a little dirty from the journey. Never had a brand new car before so I was kind of expecting a pristine finish on hand over.
Improvements
Nothing really without me being overly picky.
Nissan Juke (2010-14)
Pinar
01/03/2013
01/03/2013
8 / 10
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Pinar of Romford, who had a new Nissan Juke Hatchback (2010 - 2014) on 01/03/2013
Overall: 8 / 10
Cleanliness Comments
Car was a bit dirty. Putting it down to it was raining in the morning so car most likely got dirty on route
Hyundai IX35 Estate (2010-15)
Si
01/03/2013
01/03/2013
6 / 10
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Si of Sauchie, who had a new Hyundai IX35 Diesel Estate (2010 - 2015) on 01/03/2013
Overall: 6 / 10
Delivery Person Comments
I never actually met the guy who dropped the car off !!! He turned up at reception and dropped the keys off , got the receptionist to sign for the car and then dissapeared !!
Delivery Punctuality Comments
Arrived bang on time, v happy with this
Overall Punctuality Comments
Arrived bang on time, v happy with this
Cleanliness Comments
Car hadnt been valeted, dirty boot marks all over driver footwell, but, he had driven it 500 miles so not really time for him to re-do it before he dropped it off.
Delivery Communication Comments
No phone call from driver/dealer on the day at all,,,,, but he did turn up early, so not really a problem
Missing Comments
No mats at all in the car ,,, unsure if this is standard ???
Improvements
Guy could of waited for me to come round to reception before running away :-)
Mercedes E Class Saloon (2009-13)
Helen
28/02/2013
28/02/2013
10 / 10
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Helen of Cambridge, who had a new Mercedes E Class Diesel Saloon (2009 - 2013) on 28/02/2013
Overall: 10 / 10
Delivery Punctuality Comments
Overall Punctuality Comments
Cleanliness Comments
Got it washed just before delivery
Overall Comments
Brill
Nissan Juke (2010-14)
David
25/02/2013
25/02/2013
8 / 10
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David of Newcastle under Lyme, who had a new Nissan Juke Hatchback (2010 - 2014) on 25/02/2013
Overall: 8 / 10
Delivery Person Comments
Chap was nice enough. No problems.
Delivery Punctuality Comments
8am as agreed
Overall Punctuality Comments
8am as agreed
Cleanliness Comments
Externally sound but scuff marks to centre consul and inside door
Damage Comments
A described
Dealer Service Comments
Would have got very good but for the small amount of internal damage and I don't know who is responsible for that.
Overall Comments
Delivery itself was very good
Delivery Communication Comments
Delivered on time
Improvements
No scuffs! Other than that service was generally excellent
Nissan Qashqai (2010-13)
Alison
27/02/2013
27/02/2013
10 / 10
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Alison of Maidenhead, who had a new Nissan Qashqai Hatchback Special Editions (2010 - 2013) on 27/02/2013
Overall: 10 / 10
Improvements
Nothing
Volkswagen Up (2012-16)
26/02/2013
26/02/2013
10 / 10
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of , who had a new VW Up Hatchback (2012 - 2016) on 26/02/2013
Overall: 10 / 10
Vauxhall Astra (2009-12)
Dan
27/02/2013
27/02/2013
10 / 10
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Dan of Croydon, who had a new Vauxhall Astra Diesel Hatchback (2009 - 2012) on 27/02/2013
Overall: 10 / 10
Delivery Person Comments
Excellent
Delivery Punctuality Comments
On time
Overall Punctuality Comments
On time
Overall Comments
Very easy
Improvements
Nothing
Nissan Juke (2010-14)
Manuel
22/02/2013
22/02/2013
8 / 10
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Manuel of Leicestershire, who had a new Nissan Juke Diesel Hatchback (2010 - 2014) on 22/02/2013
Overall: 8 / 10
Mercedes E Class Saloon (2009-13)
22/02/2013
22/02/2013
10 / 10
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of , who had a new Mercedes E Class Diesel Saloon (2009 - 2013) on 22/02/2013
Overall: 10 / 10
Improvements
Nothing really, he was on time, or even slightly early, he wiped the steering wheel, handles and seat with a soft cloth and gave me a quick run through of the features which are normally different like the column change lever and parking brake etc.
He was very courteous, I drove him to the station so he could get home although he was willing to call a cab.
Ian.
Nissan Juke (2010-14)
Karl
12/02/2013
12/02/2013
10 / 10
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Karl of Rugby, who had a new Nissan Juke Hatchback (2010 - 2014) on 12/02/2013
Overall: 10 / 10
Delivery Person Comments
The driver arrived at the time he said and was very pleasant
Delivery Punctuality Comments
He was there at the time he said
Overall Punctuality Comments
He was there at the time he said
Cleanliness Comments
The car was very clean and was presented very well
Damage Comments
There was no damage
Dealer Service Comments
Very good dealer
Overall Comments
Very good no problems at all
Delivery Communication Comments
The communication was very good
Missing Comments
Nothing was missing
Improvements
Everything was spot on there was nothing that needed improving
Nissan Navara
22/02/2013
22/02/2013
10 / 10
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of , who had a new Nissan Navara Diesel (2010 - 2015) on 22/02/2013
Overall: 10 / 10
Overall Comments
Very polite delivery driver who kept me updated on what time he would be arriving.
Skoda Fabia Estate (2010-14)
Paul
22/02/2013
22/02/2013
6 / 10
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Paul of NORTHANTS, who had a new Skoda Fabia Diesel Estate (2010 - 2014) on 22/02/2013
Overall: 6 / 10
Delivery Punctuality Comments
half an hour late!
Overall Punctuality Comments
half an hour late!
Volkswagen Up (2012-16)
Simon
21/02/2013
21/02/2013
10 / 10
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Simon of Didcot, who had a new VW Up Hatchback (2012 - 2016) on 21/02/2013
Overall: 10 / 10
Delivery Person Comments
helpful
Delivery Punctuality Comments
Spot on
Overall Punctuality Comments
Spot on
Cleanliness Comments
clean despite the road conditions
Dealer Service Comments
Didn't have to deal with them directly but let us know about the delivery
Overall Comments
Kept in informed about delivery time and turned up spot on. Helpful explanations about the car
Improvements
None
Nissan Juke (2010-14)
Mel
21/02/2013
21/02/2013
10 / 10
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Mel of Coventry, who had a new Nissan Juke Diesel Hatchback (2010 - 2014) on 21/02/2013
Overall: 10 / 10
Delivery Person Comments
Excellent see above ... Very helpful....
Delivery Punctuality Comments
Excellent see above....
Overall Punctuality Comments
Excellent see above....
Cleanliness Comments
Very good... Car was clean inside and out...
Damage Comments
Nothing major... Only a few minor defects with tyres and an alloy... This was recorded beforehand on the delivery note from the supplier.
Overall Comments
Very good... Arrived on time from estimated time given... Delivery driver friendly and gave me a courtesy call on route.
Delivery Communication Comments
Excellent communication throughout.
Missing Comments
No everything appears to be here.
Improvements
Nothing... The date and time was suitable for myself and was flexible.. Therefore I didn't have to take time off work .:)
Volkswagen Up (2012-16)
Ellie
20/02/2013
20/02/2013
10 / 10
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Ellie of Tamworth, who had a new VW Up Hatchback (2012 - 2016) on 20/02/2013
Overall: 10 / 10
Vauxhall Corsa (2011-14)
Panda
21/02/2013
21/02/2013
8 / 10
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Panda of Leighton Buzzard, who had a new Vauxhall Corsa Diesel Hatchback (2011 - 2014) on 21/02/2013
Overall: 8 / 10
Delivery Person Comments
Pleasant enough chap
Overall Comments
Originally offered 7am but that was too early so agreed on 8am but then delivery man txt to say he couldn't make it so would be 10am. That was fine except wife had booked an hour off work so she could be here for the 8am slot.
Improvements
Nothing - all good :)
Nissan Juke (2010-14)
20/02/2013
20/02/2013
10 / 10
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of , who had a new Nissan Juke Diesel Hatchback (2010 - 2014) on 20/02/2013
Overall: 10 / 10
Volkswagen Golf (2013-17)
Dave
13/02/2013
13/02/2013
8 / 10
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Dave of Orpington, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 13/02/2013
Overall: 8 / 10
Citroen DS4 (2011-15)
Anil
18/02/2013
18/02/2013
8 / 10
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Anil of Bimingham, who had a new Citroen DS4 Diesel Hatchback (2011 - 2015) on 18/02/2013
Overall: 8 / 10
Dealer Service Comments
No communication yet!
Missing Comments
Car mats!
Mercedes E Class Saloon (2009-13)
18/02/2013
18/02/2013
8 / 10
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of , who had a new Mercedes E Class Diesel Saloon (2009 - 2013) on 18/02/2013
Overall: 8 / 10
Cleanliness Comments
Dirty alloys and car a bit dusty etc. but to be fair probably just wear and tear from the 90 mile journey from the dealer. Ideally should have wiped it over quickly.
Improvements
See above. But generally a good service. Very nice amiable driver.
Ford Fiesta (2012-17)
Les
15/02/2013
15/02/2013
10 / 10
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Les of Newbiggin By The Sea, who had a new Ford Fiesta Diesel Hatchback (2012 - 2017) on 15/02/2013
Overall: 10 / 10
Delivery Person Comments
very canny bloke who gave me regular updates as to his location & when he would arrive at mine
Mercedes A Class (2013-15)
Customer2
30/11/-0001
30/11/-0001
6 / 10
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Customer2 of Gateshead, who had a new Mercedes A Class Diesel Hatchback (2013 - 2015) on 30/11/-0001
Overall: 6 / 10
Improvements
iPad test
Volkswagen Crafter Double Cab Chassis
Simon
13/02/2013
13/02/2013
10 / 10
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Simon of Bristol, who had a new VW Crafter Cr35 Mwb Diesel 4motion (2017 on) on 13/02/2013
Overall: 10 / 10
Improvements
In my opinion nothing could be improved on the delivery. First class service all round.
Volkswagen Up (2012-16)
Scott
12/02/2013
12/02/2013
8 / 10
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Scott of Swadlincote, who had a new VW Up Hatchback (2012 - 2016) on 12/02/2013
Overall: 8 / 10
Improvements
Nothing was great
Renault Grand Scenic Estate (2012-16)
13/02/2013
13/02/2013
8 / 10
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of , who had a new Renault Grand Scenic Diesel Estate (2012 - 2016) on 13/02/2013
Overall: 8 / 10
Delivery Person Comments
Friendly and patient - did not rush the inspection.
Delivery Punctuality Comments
The driver arrived exactly at the time we arranged - 9.am.
Overall Punctuality Comments
The driver arrived exactly at the time we arranged - 9.am.
Cleanliness Comments
Inside - perfect. Outside because of the motorway drive and snowy unpleasant conditions, a little dirty but understandable as he had driven 199 miles from Bradford.
Damage Comments
Minor damage found - paint chip below rear wiper on tailgate, scuffed roof bar and scuffed, ripped plastic trim on underside of front bumper.
Dealer Service Comments
Didn't have any direct communication, but Renault are pretty good. The driver from the dealership was pretty helpful.
Overall Comments
Overall the delivery was good - the driver called me the morning of the day before to finalise the delivery time. He arrived on time.
Delivery Communication Comments
Really felt part of the whole process and well informed on what was happening - every week without fail until delivery arranged - then daily, sometimes hourly after delivery arranged and afterwards too - second to none!
Missing Comments
I was not given a copy of the delivery sheet by the driver. I had to ask to take a copy - if I had not I guess he may have gone away with out giving me one!
Improvements
Leave a copy of the delivery sheet or make a duplicate. Maybe even have a checklist like the insurance and car hire people do with a sketch plan of the car, with a box to write comments/description so you can go round systematically and circle the areas of damage/issues, which would make inspection quick and easy - then the driver can take away a copy too, in addition to the dealer's delivery sheet.
Volkswagen Golf (2013-17)
Grant
13/02/2013
13/02/2013
6 / 10
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Grant of Insch, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 13/02/2013
Overall: 6 / 10
Delivery Person Comments
Very polite and courteous. Spent a good twenty minutes explaining the various controls and features.
Delivery Punctuality Comments
about an hour adrift. But, the weather was not particularly conducive to a speedy arrival.
Overall Punctuality Comments
about an hour adrift. But, the weather was not particularly conducive to a speedy arrival.
Cleanliness Comments
Inside was clean and still had that new car smell. The driver i believe had taken it through a drivethru car wash approx 30 miles away. unfortunately due to the amount of rock salt on the roads you wouldnt have known that it had been recently washed.
Damage Comments
Again, still white out conditions here so unable to give you a diffinitve on that one?
Dealer Service Comments
Read above under mileage section.
Delivery Communication Comments
Very clear and precise. At no time was I in any doubt as to the stage of the process and what was to happen next.
Improvements
I would have been more than happy to have waited for the car to be delivered on a low loader or shipped to a nearer location so as to avoid the 500+ miles on the clock? The emphasis is placed on the condition of the facia of the vehicle upon delivery. I assume that this is because no conceivable damage could have been caused to the engine and systems as delivery is not normally conducted in this way. After 500+ miles though it is difficult for me to asess the condition of this part of the vehicle upon delivery?
It is not also clear when reading the servicing book as to hoe best to service the vehicle? there appears to be two types of servicing schedule? Fixed and another that escapes me at the present :-( Is either execptable?
Kia Sportage Estate (2010-16)
Robert
12/02/2013
12/02/2013
8 / 10
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Robert of Glasgow, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 12/02/2013
Overall: 8 / 10
Delivery Punctuality Comments
There was no time given, so really can't comment
Overall Punctuality Comments
There was no time given, so really can't comment
Cleanliness Comments
Driven from Leeds, so car was relatively dusty
Improvements
You guys - nothing. Dealer - delivered on Transporter
Mercedes SLK Convertible (2012-16)
Gary
06/02/2013
06/02/2013
8 / 10
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Gary of Hitchin, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 06/02/2013
Overall: 8 / 10
Delivery Person Comments
Very professional, kept me informed of arrival time, explained functions of the car. Serious person.
Delivery Punctuality Comments
Driver kept me informed of estimated time and was within 20 mins of original estimate. Excellent.
Overall Punctuality Comments
Driver kept me informed of estimated time and was within 20 mins of original estimate. Excellent.
Cleanliness Comments
Some clear dirt smudges on the interior, numerous finger marks as if hands in dirty powder. I don't think this was the driver, more likely at the dealership
Dealer Service Comments
No direct contact so hard to judge.
Delivery Communication Comments
Excellent!
Improvements
Nothing really!
Volkswagen Touran Estate (2010-15)
Sue
08/02/2013
08/02/2013
10 / 10
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Sue of Market Bosworth, who had a new VW Touran Diesel Estate (2010 - 2015) on 08/02/2013
Overall: 10 / 10
Delivery Person Comments
Bob was a very nice guy...
Delivery Punctuality Comments
On time.
Overall Punctuality Comments
On time.
Cleanliness Comments
Spotless.
Dealer Service Comments
No real contact other than Bob, who was v nice.
Overall Comments
No Hitches, good process.
Delivery Communication Comments
All good as far as I'm concerned
Improvements
delivered on a trailer, but that's no real criticism.
Skoda Octavia Estate (2012-13)
Richard
08/02/2013
08/02/2013
10 / 10
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Richard of Huntingdon, who had a new Skoda Octavia Estate Special Edition (2012 - 2013) on 08/02/2013
Overall: 10 / 10
Delivery Person Comments
very clean smelling well presented professional chap
Delivery Punctuality Comments
bang on time
Overall Punctuality Comments
bang on time
Cleanliness Comments
very clean - driver had jet washed it when he came into town
Damage Comments
none i could see!
Overall Comments
delivery excellent - bang on time
Delivery Communication Comments
very thorough from Lings lingo - did not hear from dealer as had no need to
Improvements
i cant think of anything - perhaps the driver could have bought some cream cakes with him?
Volkswagen Golf (2013-17)
Rob
07/02/2013
07/02/2013
8 / 10
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Rob of STAFFORD, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 07/02/2013
Overall: 8 / 10
Delivery Person Comments
Mark from Listers was a very nice chap. He did not smell. Gave a good handover demo.
Delivery Punctuality Comments
Late morning as promised, Mark from Listers gave me a call when he was on his way with a more precise time which he stuck to.
Overall Punctuality Comments
Late morning as promised, Mark from Listers gave me a call when he was on his way with a more precise time which he stuck to.
Cleanliness Comments
Overall very good, though the car had been dripped on (it was on lower level of transporter) leaving brown residue on bonnet (it wiped off easily). For perfect scores this would have been done before I saw the car. It was a bit of a wet day though...
Missing Comments
$1m in glovebox? That would have been nice.
Improvements
Not a lot!
Mercedes C Class Estate (2011-14)
04/02/2013
04/02/2013
8 / 10
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of , who had a new Mercedes C Class Diesel Estate (2011 - 2014) on 04/02/2013
Overall: 8 / 10
Citroen C1 (2012-14)
Naomi
05/02/2013
05/02/2013
8 / 10
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Naomi of Newcastle Upon Tyne, who had a new Citroen C1 Hatchback (2012 - 2014) on 05/02/2013
Overall: 8 / 10
Alfa Romeo Giulietta (2010-20)
James
04/02/2013
04/02/2013
8 / 10
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James of Southampton, who had a new Alfa Romeo Giulietta Diesel Hatchback (2010 - 2020) on 04/02/2013
Overall: 8 / 10
Cleanliness Comments
Inside the car was clean. The outside was very dusty and I was unable to effectively check for scratches until I had wiped it all off.
Improvements
The car could have been cleaned prior to delivery.
Volkswagen Up (2012-16)
Tony
04/02/2013
04/02/2013
10 / 10
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Tony of Bognor Regis, who had a new VW Up Hatchback (2012 - 2016) on 04/02/2013
Overall: 10 / 10
Delivery Punctuality Comments
Arrived on time were very helpful
Overall Punctuality Comments
Arrived on time were very helpful
Improvements
Nothing all went without a hitch
Mercedes E Class (2010-13)
John
31/01/2013
31/01/2013
10 / 10
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John of Rogiet, who had a new Mercedes E Class Diesel Cabriolet (2010 - 2013) on 31/01/2013
Overall: 10 / 10
Delivery Person Comments
Ex-naval guy, well dressed and pleasant
Delivery Punctuality Comments
Car waiting for me at the station, call to mobile to advise where to find the driver - very smooth
Overall Punctuality Comments
Car waiting for me at the station, call to mobile to advise where to find the driver - very smooth
Cleanliness Comments
Car had been thoroughly valeted, tyres dressed, only a few minor little marks left. Car was inside the showroom, by the doors, so a good environment and nice to be able to drive it out the showroom!
Damage Comments
No visible damage to the car. There is a small cable which occasionally protrudes from the cabrio hood when refitted - I will check in daylight that it is all ok, or if necessary ask a local Merc dealership to give it a quick check.
Dealer Service Comments
All staff very professional and friendly
Overall Comments
Met at the station by their driver - very pleasant, chatty individual who subsequently did the "orientation" bit, also very well
Delivery Communication Comments
Excellent from everyone!
Missing Comments
I will croos check warranty book - it wasn't specifically pointed out. No service book, as apparently that is done electronically.
Improvements
Can't think of anything in particular.
Mercedes E Class (2010-13)
Barry
01/02/2013
01/02/2013
8 / 10
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Barry of Newcastle Upon Tyne, who had a new Mercedes E Class Diesel Cabriolet (2010 - 2013) on 01/02/2013
Overall: 8 / 10
Cleanliness Comments
It was driven up so a bit of motorway dirt but no big deal
Ford Fiesta (2012-17)
Steve
01/02/2013
01/02/2013
8 / 10
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Steve of Great Yarmouth, who had a new Ford Fiesta Diesel Hatchback (2012 - 2017) on 01/02/2013
Overall: 8 / 10
Delivery Person Comments
Had strange yorkshire type accent, apart from that he was very pleasant.
Delivery Punctuality Comments
arrived 20 seconds before 14:00 (according to my radio controlled clock)
Overall Punctuality Comments
arrived 20 seconds before 14:00 (according to my radio controlled clock)
Cleanliness Comments
spotless on the inside, a little dirty on the outside - can't be helped in this weather after a long trip.
Damage Comments
not yet. Am working on it.
Dealer Service Comments
see comment above - had very little to do with them.
Overall Comments
could have explained the warranty process. Good job i'm super clever - I sussed it out on my own.
Delivery Communication Comments
from you 11/10. hard to judge dealer/delivery driver on 1 phone call.
Missing Comments
the smell of mildew was conspicuous by it's absence (as you would get in my van) also the 1st aid kit - which i now know is to follow.
Improvements
nothing as far as delivery goes but maybe on the initial ordering process, ask people if they're 100% certain they've picked the right colour,mine looked ok in photo's but in the flesh it sucks!! - still once the crap builds up it won't look so bad, don't worry it'll be spotless when it goes back ;-)
Volkswagen Crafter Double Cab Chassis
James
31/01/2013
31/01/2013
10 / 10
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James of Ellon , who had a new VW Crafter Cr35 Mwb Diesel 4motion (2017 on) on 31/01/2013
Overall: 10 / 10
Improvements
Nothing
Volkswagen Crafter Double Cab Chassis
Christopher
30/01/2013
30/01/2013
6 / 10
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Christopher of Sleaford, who had a new VW Crafter Cr35 Mwb Diesel 4motion (2017 on) on 30/01/2013
Overall: 6 / 10
Delivery Punctuality Comments
Due 12.30 arrived 2.30
Overall Punctuality Comments
Due 12.30 arrived 2.30
Dealer Service Comments
Missed sat nav. Refused to get it to me next day until I screamed and them they delivered it next day. Typically arrogant dealers
Overall Comments
Great delivery but sat nav missing
Missing Comments
Sat nav
Improvements
Delivered with sat nav
Mercedes E Class Estate (2010-13)
Graeme
31/01/2013
31/01/2013
6 / 10
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Graeme of Hartley Wintney, who had a new Mercedes E Class Diesel Estate (2010 - 2013) on 31/01/2013
Overall: 6 / 10
Delivery Punctuality Comments
Holly had said he'd be with me about 1:30pm he turned up at 3pm and did not follow the instruction to give me a call 15mins before arrival so I could be ready.
Overall Punctuality Comments
Holly had said he'd be with me about 1:30pm he turned up at 3pm and did not follow the instruction to give me a call 15mins before arrival so I could be ready.
Dealer Service Comments
Probably just my experience as the deadline for delivery was tight to take advantage of the offer but I did not enjoy having to fill in the same forms 3 times and negotiate with what seemed unnecessarily pernickity detail by the dealer
Overall Comments
Delivery guy was friendly but did not know most of the items he was meant to explain in the paperwork so I crossed out the items and signed anyway.
Missing Comments
As already discussed the SatNav was setup incorrectly and the media cables were not included.
Citroen DS5 (2012-15)
Scott
29/01/2013
29/01/2013
6 / 10
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Scott of Hardwicke, who had a new Citroen DS5 Diesel Hatchback (2012 - 2015) on 29/01/2013
Overall: 6 / 10
Delivery Person Comments
Delivered personally by dealership employee as they needed to collect courtesy car.
Cleanliness Comments
Unavoidable dirt due to delivery mileage but interior faultless.
Dealer Service Comments
Dealer made mistake on the original order leading to an extra month or two of additional wait time whilst new car was made. However with lings negotiation they did provide a cover car for that time.
Overall Comments
Was friendly and explained all the documents however suggested I signed them all before even checking over the car !
Delivery Communication Comments
Ling staff organised delivery well and confirmed and checked everything happened.
Improvements
nothing
Toyota Avensis Saloon (2011-15)
Peter
24/01/2013
24/01/2013
10 / 10
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Peter of Newry, who had a new Toyota Avensis Diesel Saloon (2011 - 2015) on 24/01/2013
Overall: 10 / 10
Delivery Person Comments
N/A delivered to the docks and I picked it up N.Ireland side
Mercedes E Class Saloon (2009-13)
Nathalie
29/01/2013
29/01/2013
8 / 10
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Nathalie of Royston, who had a new Mercedes E Class Diesel Saloon (2009 - 2013) on 29/01/2013
Overall: 8 / 10
Volkswagen Golf (2013-17)
David
30/01/2013
30/01/2013
8 / 10
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David of Hebburn, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 30/01/2013
Overall: 8 / 10
Improvements
The inside of the car could have been cleaner
Nissan Qashqai+2 (2010-13)
Dean
24/01/2013
24/01/2013
8 / 10
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Dean of Wallsend, who had a new Nissan Qashqai+2 Hatchback (2010 - 2013) on 24/01/2013
Overall: 8 / 10
Mercedes E Class Saloon (2009-13)
Dave
24/01/2013
24/01/2013
8 / 10
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Dave of Killingworth, who had a new Mercedes E Class Diesel Saloon (2009 - 2013) on 24/01/2013
Overall: 8 / 10
Delivery Person Comments
Very good - Explained all the info on the car for me.
Delivery Punctuality Comments
On time as informed
Overall Punctuality Comments
On time as informed
Cleanliness Comments
Inside was spotless but dirty from the drive up (Maybe a bit harsh !)
Overall Comments
Had the wrong name on the registration paper work for me to sign - must be sorted as got the V5 yesterday
Volkswagen Beetle (2012-16)
Jo
28/01/2013
28/01/2013
8 / 10
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Jo of Ascot, who had a new VW Beetle Diesel Hatchback (2012 - 2016) on 28/01/2013
Overall: 8 / 10
Cleanliness Comments
the inside could have been a little cleaner (needed bit more of a polish)
Dealer Service Comments
was very good - they even gave me half a tank of fuel
Vauxhall Mokka (2012-16)
Gary
28/01/2013
28/01/2013
8 / 10
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Gary of Chelmsford, who had a new Vauxhall Mokka Diesel Hatchback (2012 - 2016) on 28/01/2013
Overall: 8 / 10
Delivery Person Comments
No issues - very polite and courteous.
Delivery Punctuality Comments
Called to say he was on his way and arrived dead on time
Overall Punctuality Comments
Called to say he was on his way and arrived dead on time
Cleanliness Comments
Usual road grime after 190 miles deilvery. Only other comment was mud in drivers footwell.
Dealer Service Comments
Had no dealings
Overall Comments
No problems. Only issue was mud in drivers footwell.
Delivery Communication Comments
Excellent service as usual
Improvements
Nothing - happy with the services
Mercedes C Class Saloon (2011-14)
Fatima
25/01/2013
25/01/2013
8 / 10
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Fatima of London, who had a new Mercedes C Class Saloon (2011 - 2014) on 25/01/2013
Overall: 8 / 10
Cleanliness Comments
Had coffee or tea spill around the holder
Overall Comments
Very good
Citroen C3 (2010-13)
Bruno
28/01/2013
28/01/2013
10 / 10
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Bruno of Dunchurch, who had a new Citroen C3 Hatchback (2010 - 2013) on 28/01/2013
Overall: 10 / 10
Mercedes SLK Convertible (2012-16)
22/01/2013
22/01/2013
8 / 10
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of , who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 22/01/2013
Overall: 8 / 10
Delivery Punctuality Comments
It was snowy though!
Overall Punctuality Comments
It was snowy though!
Cleanliness Comments
Again was snowy!
Hyundai i40 Estate (2011-15)
Claire
25/01/2013
25/01/2013
4 / 10
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Claire of Upminster, who had a new Hyundai i40 Diesel Tourer (2011 - 2015) on 25/01/2013
Overall: 4 / 10
Delivery Person Comments
He didn't seem to know what he was doing and was in a rush to get away!!
Cleanliness Comments
The car had been driven down from Birmingham so a bit dirty!
Damage Comments
Large scratch!
Dealer Service Comments
Reasons already given!
Overall Comments
The car had a large scratch on it, the delivery man said I'm sure it will come off. The scratch had gone through the paintwork and he didn't write it on the delivery papers! He didn't know where the manual or service book was, he said they will have to post you one, I then found it in the boot! He didn't explain to me the basics of where everything was ie: the handbrake was a button which I was not familiar with, you need to put foot on clutch and break to start car and release handbrake etc! He parked the car in an awkward position and I had to move it quickly - I got a bit stressed!!
Improvements
Could have helped me out by not rushing me checking the car out, the man also came at the same time to collect my previous car, there was a problem with that car as well. The whole thing was very stressful and I still have to take the car to chips away on Tuesday and pay for it then wait for reimbursement!
Mercedes SLK Convertible (2012-16)
Mr Bond
25/01/2013
25/01/2013
10 / 10
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Mr Bond of Bradford, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 25/01/2013
Overall: 10 / 10
Citroen C1 (2012-14)
Ursula
24/01/2013
24/01/2013
8 / 10
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Ursula of Warrington, who had a new Citroen C1 Hatchback (2012 - 2014) on 24/01/2013
Overall: 8 / 10
Delivery Punctuality Comments
The car was driven up from Slough - you cannot do anyhting abouth hevy traffic so the delay was reasonable
Overall Punctuality Comments
The car was driven up from Slough - you cannot do anyhting abouth hevy traffic so the delay was reasonable
Cleanliness Comments
It was clean inside but pretty dirty on the oustide which would be normal after the drive in this weather conditions unless you expect them to wash the car at the end of the journey
Volkswagen Golf (2013-17)
Tom
22/01/2013
22/01/2013
8 / 10
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Tom of Bath, who had a new VW Golf Diesel Hatchback (2013 - 2017) on 22/01/2013
Overall: 8 / 10
Volkswagen Up (2012-16)
Jimbob
09/01/2013
09/01/2013
8 / 10
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Jimbob of Dunblane, who had a new VW Up Hatchback (2012 - 2016) on 09/01/2013
Overall: 8 / 10
Delivery Person Comments
Very pleasant and helpful.
Delivery Punctuality Comments
Expert timing.
Overall Punctuality Comments
Expert timing.
Nissan Juke (2010-14)
22/01/2013
22/01/2013
10 / 10
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of , who had a new Nissan Juke Hatchback (2010 - 2014) on 22/01/2013
Overall: 10 / 10
Delivery Person Comments
frendly and polite man
Delivery Punctuality Comments
on time considering the snow
Overall Punctuality Comments
on time considering the snow
Cleanliness Comments
clean
Overall Comments
delivered on time
Delivery Communication Comments
consistent
Volkswagen Up (2012-16)
Natalie
21/01/2013
21/01/2013
8 / 10
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Natalie of Manchester, who had a new VW Up Hatchback (2012 - 2016) on 21/01/2013
Overall: 8 / 10
Delivery Punctuality Comments
Well it arrived very early (I was in bed) but that's fine! A phone all would have been nice to say that he was nearby.
Overall Punctuality Comments
Well it arrived very early (I was in bed) but that's fine! A phone all would have been nice to say that he was nearby.
Delivery Communication Comments
A pleasurable experience from beginning to end. Many thanks.
Missing Comments
No spare tyre. There's a space where it should be!
Citroen C4 Grand Picasso Estate (2010-13)
Nicky
18/01/2013
18/01/2013
6 / 10
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Nicky of Coventry, who had a new Citroen C4 Grand Picasso Diesel Estate (2010 - 2013) on 18/01/2013
Overall: 6 / 10
Delivery Person Comments
The person who delivered the car was very pleasant and calm. I understand had had a very long and hard journey but he was very helpful and pleasant.
Delivery Punctuality Comments
The driver eventually rang at 13.50 to say he would be here by 14.30 but did not arrive till around 16:00 hrs. I think in future a phone call /email stating when the driver has collected the car and when he hopes to get here would be very helpful. I stayed in all day as I had no idea if he was very close and would arrive first thing in the morning or so. A general indication of afternoon would have given me time to attend my meeting in the morning. Not saying we need an exact time but just some indication in the morning of approximate time of arrival.
Overall Punctuality Comments
The driver eventually rang at 13.50 to say he would be here by 14.30 but did not arrive till around 16:00 hrs. I think in future a phone call /email stating when the driver has collected the car and when he hopes to get here would be very helpful. I stayed in all day as I had no idea if he was very close and would arrive first thing in the morning or so. A general indication of afternoon would have given me time to attend my meeting in the morning. Not saying we need an exact time but just some indication in the morning of approximate time of arrival.
Cleanliness Comments
The driver had told me on the phone that the pipes at service stations were frozen and he was not able to pressure wash the car. My own hose was frozen too so the car so we couldnt clean and was covered in slush. Interior was fine.
Damage Comments
I was not able to check the exterior of the car properly due to the weather and the condition of the car but the exterior seems to be fine.
Dealer Service Comments
I think the dealer should have ensured that we got a call when the car left and its approximate time of arrival. It does not help to say they will call half an hour before they arrive as that means you have to wait around .
Overall Comments
The weather was awful - snowing all day! so initially I had no idea if the car was even going to arrive. Obviously your staff were very helpful - trying to get me information from the suplier. I had to get someone else to collect my children as schools were shut in the middle of the day as I had no idea of timings.
Delivery Communication Comments
The dealer did not call - it was just the driver who finally called at 1.51 or so.
Improvements
Don't think you(Lings) could have done anything different. You tried to find further information when I emailed to ask. However, the dealer should as standard give an approximate time of delivery especially when the waeather conditions are poor.
Honda CR-V Estate (2012-15)
Gerry
15/01/2013
15/01/2013
8 / 10
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Gerry of Radlett, who had a new Honda CR-V Diesel Estate (2012 - 2015) on 15/01/2013
Overall: 8 / 10
Damage Comments
A few small scratches here and there
Toyota Aygo (2012-14)
Pete
18/01/2013
18/01/2013
8 / 10
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Pete of Falkirk, who had a new Toyota Aygo Hatchback (2012 - 2014) on 18/01/2013
Overall: 8 / 10
Cleanliness Comments
Dirty on outside due to delivery drive
Missing Comments
Second key, although that is being rectified
Ford Fiesta (2012-17)
Mags
17/01/2013
17/01/2013
10 / 10
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Mags of Dunfermline, who had a new Ford Fiesta Diesel Hatchback (2012 - 2017) on 17/01/2013
Overall: 10 / 10
Delivery Person Comments
Really nice guy
Delivery Punctuality Comments
The estimate was between 1-2 - he turned up at 1:15
Overall Punctuality Comments
The estimate was between 1-2 - he turned up at 1:15
Dealer Service Comments
If you asked you got response
Overall Comments
The chap was very friendly, bang on time and phoned in advance.
Delivery Communication Comments
If I asked there was a response
Vauxhall Antara Estate (2011-15)
Iona
15/01/2013
15/01/2013
10 / 10
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Iona of Bangor, who had a new Vauxhall Antara Diesel Estate (2011 - 2015) on 15/01/2013
Overall: 10 / 10
Delivery Person Comments
Very helpful
Overall Comments
They were early, which was brilliant!
Missing Comments
Page 4 of the warranty booklet was not filled in. This was the pre-delivery inspection - vehicle data (we have most of that anyway) and who it was Prepared by - distributor number and stamp and signature of supplying vauxhall authorised repairer. Not sure if this is necessary.
Improvements
I can find no fault and nothing could have been improved!
Volkswagen Up (2012-16)
Joan
11/01/2013
11/01/2013
8 / 10
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Joan of Sunderland, who had a new VW Up Hatchback (2012 - 2016) on 11/01/2013
Overall: 8 / 10
Delivery Person Comments
very nice man - friendly and courteous - had no nasty body odour or no strong aftershave - just a really nice guy - so nice I dropped him off at the train station for his ride back to Portsmouth!!
Delivery Punctuality Comments
As said earlier actually came a few hours early than expected but I was at home so didn't really matter - may have been a problem if I had been out
Overall Punctuality Comments
As said earlier actually came a few hours early than expected but I was at home so didn't really matter - may have been a problem if I had been out
Cleanliness Comments
spotless inside - it was a bit rain splashed outside but the journey up from Portsmouth in bad conditions had been over 300 miles so that was quite understandable
Dealer Service Comments
car came nice and soon and delivery driver was very nice
Overall Comments
the car came earlier than I was expecting but that was good as I was able to go for a drive in it straight away
Delivery Communication Comments
Excellent communication from all at Ling - only fault with the dealer is that a phone call to say that the car would be arriving earlier than expected would have been nice
Improvements
maybe just a quick phone call to say the car was arriving sooner than stated - then I could have at least had a bit of make up on!!
Vauxhall Astra Estate (2010-12)
Derek
11/01/2013
11/01/2013
8 / 10
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Derek of GLASGOW, who had a new Vauxhall Astra Diesel Sports Tourer (2010 - 2012) on 11/01/2013
Overall: 8 / 10
Improvements
Delivery was fine
Kia Sportage Estate (2010-16)
Liz
11/01/2013
11/01/2013
6 / 10
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Liz of Inverurie, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 11/01/2013
Overall: 6 / 10
Delivery Person Comments
Polite , friiendly and good communications
Delivery Punctuality Comments
Advised PM delivery, however arrived at 915am. Delivery driver did call 30 minutes prior to delivery.
Overall Punctuality Comments
Advised PM delivery, however arrived at 915am. Delivery driver did call 30 minutes prior to delivery.
Cleanliness Comments
Car very dirty on delivery. Questioned delivery driver and he advised that they were not allowed to get it cleaned locally prior to delivery.
Delivery Communication Comments
Advised PM delivery, however arrived at 915am. Delivery driver did call 30 minutes prior to delivery. Would like to note that Lingscars staff were very good, and tried to advise us of all aspects of delivery.
Improvements
Car being cleaned. This could even be done at local dealership or surely a car wash!!!
Vauxhall Astra GTC Coupe (2011-14)
Dan
09/01/2013
09/01/2013
8 / 10
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Dan of London, who had a new Vauxhall Astra GTC Diesel Coupe (2011 - 2014) on 09/01/2013
Overall: 8 / 10
Delivery Person Comments
nice chap
Delivery Punctuality Comments
as stated
Overall Punctuality Comments
as stated
Improvements
nothing it was spot on
Volkswagen Up (2012-16)
Doug
11/01/2013
11/01/2013
10 / 10
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Doug of Stevenage, who had a new VW Up Hatchback (2012 - 2016) on 11/01/2013
Overall: 10 / 10
Volkswagen Up (2012-16)
Clarisse
10/01/2013
10/01/2013
8 / 10
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Clarisse of Wimbledon, who had a new VW Up Hatchback (2012 - 2016) on 10/01/2013
Overall: 8 / 10
Volvo C30 Coupe (2010-12)
Lee
11/01/2013
11/01/2013
8 / 10
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Lee of Harlow, who had a new Volvo C30 Diesel Sports Coupe (2010 - 2012) on 11/01/2013
Overall: 8 / 10
Delivery Person Comments
Excellent customer service - he was cheerful, chatty and was genuinely interested in the car and my opinion. Couldn't rate him higher - get him a pay rise!
Cleanliness Comments
The car had become a little dirty on its journey due to the weather but I should stress this was very slight and acceptable.
Improvements
Nothing at all!
Volkswagen Up (2012-16)
Anna
11/01/2013
11/01/2013
8 / 10
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Anna of Rutland, who had a new VW Up Hatchback (2012 - 2016) on 11/01/2013
Overall: 8 / 10
Missing Comments
Why oh why no floor mats- surely not an optional extra in the uk!! Especially on a lease car.
Improvements
Proper instructions on how to use sat nav and phone system
Mercedes C Class Saloon (2011-14)
Rob
08/01/2013
08/01/2013
10 / 10
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Rob of High Wycombe, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 08/01/2013
Overall: 10 / 10
Nissan Qashqai (2010-13)
Aid
08/01/2013
08/01/2013
10 / 10
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Aid of Orpington, who had a new Nissan Qashqai Hatchback (2010 - 2013) on 08/01/2013
Overall: 10 / 10
Delivery Person Comments
very good i made him a nice cup of tea and a hot sausage roll lol
Delivery Punctuality Comments
was a half hour early
Overall Punctuality Comments
was a half hour early
Overall Comments
nice man phoned a day before and was spot on
Improvements
not a lot
Volkswagen Crafter Double Cab Chassis
Dave
07/01/2013
07/01/2013
8 / 10
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Dave of Woking, who had a new VW Crafter Cr35 Mwb Diesel 4motion (2017 on) on 07/01/2013
Overall: 8 / 10
Delivery Person Comments
Same as above
Delivery Punctuality Comments
Driver turned up at exactly 8 in the morning as promised
Overall Punctuality Comments
Driver turned up at exactly 8 in the morning as promised
Cleanliness Comments
Car was washed and clean
Overall Comments
Driver was very pleasant, washed car prior to delivery at garage up the road and phoned me the night before to confirm the delivery time. They did take the money before delivery without informing me of the date so not so good
Missing Comments
I was expecting to be able to fold back the exterior mirrors using a button in the car - apparently not so, will check with my local dealer
Improvements
The driver indicated I could fold back the exterior mirrors as part of his introduction to the vehicle controls (which I insisted on) but nothing there. Apart from that the process was quite smooth and on time.
Volkswagen Up (2012-16)
Debby
03/01/2013
03/01/2013
8 / 10
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Debby of Newcastle, who had a new VW Up Hatchback (2012 - 2016) on 03/01/2013
Overall: 8 / 10
Improvements
nothing I can think of
Volvo V40 (2012-19)
Guy
21/12/2012
21/12/2012
10 / 10
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Guy of Gravesend, who had a new Volvo V40 Diesel Hatchback (2012 - 2019) on 21/12/2012
Overall: 10 / 10
Nissan Qashqai (2010-13)
Ray
04/01/2013
04/01/2013
10 / 10
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Ray of Fareham, who had a new Nissan Qashqai Hatchback Special Editions (2010 - 2013) on 04/01/2013
Overall: 10 / 10
Improvements
nothing, all went perfectly
Mercedes M Class Station Wagon (2012-15)
James
20/12/2012
20/12/2012
10 / 10
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James of Harpenden, who had a new Mercedes M Class Diesel Station Wagon (2012 - 2015) on 20/12/2012
Overall: 10 / 10
Mercedes C Class Coupe (2011-15)
Hilda
04/01/2013
04/01/2013
8 / 10
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Hilda of Irlam, who had a new Mercedes C Class Coupe (2011 - 2015) on 04/01/2013
Overall: 8 / 10
Overall Comments
would still rather it was delivered on a transporter
Missing Comments
My red seat belts were missing
Improvements
just delivered by transporter would be nice
Skoda Citigo (2012-17)
03/01/2013
03/01/2013
10 / 10
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of , who had a new Skoda Citigo Hatchback (2012 - 2017) on 03/01/2013
Overall: 10 / 10
Mercedes SLK Convertible (2012-16)
Papa G
12/12/2012
12/12/2012
8 / 10
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Papa G of Borehamwood, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 12/12/2012
Overall: 8 / 10
Cleanliness Comments
Outside had motorway dirt on, but this was due to the delivery... otherwise nice and tidy
Improvements
I guess it would have been nice to have had the car delivered on a transporter / flat bed... would have arrived clean and with minimal added miles. But this really wasn't an issue, just something that I would call an improvement.
Volkswagen Beetle (2012-16)
Sonia
02/01/2013
02/01/2013
10 / 10
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Sonia of Cheshire, who had a new VW Beetle Diesel Hatchback (2012 - 2016) on 02/01/2013
Overall: 10 / 10
Dealer Service Comments
not had any input myself
Delivery Communication Comments
highly recommended. an excellent team.
Improvements
nothing to comment. excellent delivery. informed by driver the time of delivery. my car was delivered on a truck which i also liked.
Kia Sportage Estate (2010-16)
Jussi
02/01/2013
02/01/2013
8 / 10
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Jussi of Colchester, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 02/01/2013
Overall: 8 / 10
Hyundai IX35 Estate (2010-15)
Sumi
20/12/2012
20/12/2012
8 / 10
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Sumi of Reading, who had a new Hyundai IX35 Diesel Estate (2010 - 2015) on 20/12/2012
Overall: 8 / 10
Mercedes SLK Convertible (2012-16)
Paul
13/12/2012
13/12/2012
10 / 10
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Paul of Flint Mountain, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 13/12/2012
Overall: 10 / 10
Delivery Person Comments
delivery chap was excellent. nice chap and phoned ahead etc.
Cleanliness Comments
Delivery driver had it cleaned which was good as car washes were frozen.
Overall Comments
Car was cleaned prior to delivery and the driver was courtesous and polite.
Improvements
Nothing was all good.
Audi A3 3dr Hatch (2012-16)
Zohreen
21/12/2012
21/12/2012
8 / 10
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Zohreen of Chiswick, who had a new Audi A3 Diesel Hatchback (2012 - 2016) on 21/12/2012
Overall: 8 / 10
Delivery Person Comments
very friendly
Delivery Punctuality Comments
the delivery driver called me the day before to let me know what time he would be arriving. This was extremely helpful as the car was being delivered to my place of work
Overall Punctuality Comments
the delivery driver called me the day before to let me know what time he would be arriving. This was extremely helpful as the car was being delivered to my place of work
Dealer Service Comments
see above
Delivery Communication Comments
there was a slight mishap re the delivery day-it had originally been planned for a friday but three days beforehand I was told that they could not deliver it that day. however, this was resolved very quickly (within few hours) and the car was delivered on the day planned.
Mercedes C Class Coupe (2011-15)
David
28/12/2012
28/12/2012
10 / 10
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David of Cuffley, who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 28/12/2012
Overall: 10 / 10
Mercedes SLK Convertible (2012-16)
Adam
14/12/2012
14/12/2012
6 / 10
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Adam of Maidenhead, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 14/12/2012
Overall: 6 / 10
Delivery Person Comments
Went over a few of the points on the car, wanted me to sign the delivery documents before giving me chance to view the vehicle/inspect for any marks though.
Delivery Punctuality Comments
Yes the car arrived roughly on time and at the right place as per my request.
Overall Punctuality Comments
Yes the car arrived roughly on time and at the right place as per my request.
Cleanliness Comments
Clean inside - a little dirty outside but delivered on a rainy day.
Dealer Service Comments
As we already know.. they messed up some of the order and refused to put things right due to their being 'no money in the car' despite them being a premium brand and therefore spoiling their future reputation with me.
Overall Comments
Car was delivered on time and in a reasonably clean state.
Delivery Communication Comments
Always pretty speedy from start to finish.
Missing Comments
Car not as per order - as already discussed - delivered with incorrect colour seatbelts and incorrect colour seat stitching/seat style and consequent knock on changes to standard spec.
Improvements
Delivered on a low loader rather than driven - not sure if this would add loads to the price though, but perhaps it's good to have the choice.
Volkswagen Up (2012-16)
Pauline
28/12/2012
28/12/2012
8 / 10
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Pauline of Rickleton, Washington, who had a new VW Up Hatchback (2012 - 2016) on 28/12/2012
Overall: 8 / 10
Improvements
It was terrible weather and the delivery driver had found a car wash to give the car a little clean which was a very nice touch.
Volkswagen Up (2012-16)
Judy
27/12/2012
27/12/2012
8 / 10
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Judy of Waltham Abbey, who had a new VW Up Hatchback (2012 - 2016) on 27/12/2012
Overall: 8 / 10
Delivery Person Comments
a very nice man. showed me all the workings of the car.
Delivery Punctuality Comments
Arrived a little late but driver hit a couple of accidents so it was out of his control.
Overall Punctuality Comments
Arrived a little late but driver hit a couple of accidents so it was out of his control.
Cleanliness Comments
Spotless
Delivery Communication Comments
Very good from Ling but none from Dealer. Would have been nice to know that the driver was going to be late. It arrive just after 1.00 (expected 11 - 12)
Improvements
Communicate delivery time
Volkswagen Scirocco Coupe (2008-14)
Sharon
27/12/2012
27/12/2012
8 / 10
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Sharon of Newport, who had a new VW Scirocco Diesel Coupe (2008 - 2014) on 27/12/2012
Overall: 8 / 10
Delivery Person Comments
Volkswagen Up (2012-16)
Rachel
27/12/2012
27/12/2012
8 / 10
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Rachel of Dundee, who had a new VW Up Hatchback (2012 - 2016) on 27/12/2012
Overall: 8 / 10
Cleanliness Comments
Was a bit dirty after the drive up from England, but that is to be expected I guess, he did offer to take it to a drive through car wash, but we didn't mind :-)
Missing Comments
No car mats, however I'm not sure if we wen't over that as part of the agreement.
Improvements
Nothing I can think off, very happy with the whole process :-)
Volvo V40 (2012-19)
Tony896
28/12/2012
28/12/2012
8 / 10
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Tony896 of Woodley, who had a new Volvo V40 Diesel Hatchback (2012 - 2019) on 28/12/2012
Overall: 8 / 10
Delivery Person Comments
Wasn't aware he was suppose to phone .. not a big problem though
Delivery Punctuality Comments
Delivered 1040, he was told to deliver before noon ...
Overall Punctuality Comments
Delivered 1040, he was told to deliver before noon ...
Cleanliness Comments
Car had done 70 miles in the rain ... inside was spotless
Dealer Service Comments
Delivered car at a reasonable time on day of delivery, person dropping it off was pleasant and explained controls etc ...
Delivery Communication Comments
Very happy with ling communication but none with dealer
Improvements
Only the phone call was missing that would of give the whole experience a perfect rating ...
Mercedes SLK Convertible (2012-16)
John
14/12/2012
14/12/2012
8 / 10
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John of Solihull, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 14/12/2012
Overall: 8 / 10
Cleanliness Comments
it was raining heavily and so the delivery guy was really limited with what he could acheive. He did apologise for this but it was really out of his control and at least he marked the inspection sheet accordingly without me having to prompt him
Damage Comments
Damage to rear tyre
Dealer Service Comments
Difficult to answer this question because all i saw was one guy who was delivering the car. Have had no contact with the dealer.
Improvements
Tell the dealer not to supply a car with a damaged tyre that had obviously been previously noted because a yellow square had been drawn around it.
Fiat 500 (2008-15)
Paul
14/12/2012
14/12/2012
8 / 10
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Paul of Derby, who had a new Fiat 500 Hatchback (2008 - 2015) on 14/12/2012
Overall: 8 / 10
Delivery Person Comments
Very friendly and efficient.
Delivery Punctuality Comments
Delivered exactly on time
Overall Punctuality Comments
Delivered exactly on time
Cleanliness Comments
Inside immaculate outside dirty but it was a grotty day
Overall Comments
Good communication and delivered with no problem
Improvements
Put car through car wash, otherwise no problems with whole process.
Volvo XC60 Estate (2008-13)
Stu
22/12/2012
22/12/2012
6 / 10
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Stu of Birmingham, who had a new Volvo XC60 Diesel Estate (2008 - 2013) on 22/12/2012
Overall: 6 / 10
Cleanliness Comments
Didn't appear to have been cleaned properly inside.
Dealer Service Comments
Didn't really have dealings with supplier, you guys dealt with that bit
Missing Comments
Breakdown cover!
Hyundai IX35 Estate (2010-15)
Robert
20/12/2012
20/12/2012
8 / 10
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Robert of Altrincham, who had a new Hyundai IX35 Diesel Estate (2010 - 2015) on 20/12/2012
Overall: 8 / 10
Nissan Qashqai (2010-13)
Rod
17/12/2012
17/12/2012
8 / 10
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Rod of West Yorkshire, who had a new Nissan Qashqai Hatchback (2010 - 2013) on 17/12/2012
Overall: 8 / 10
Delivery Person Comments
Retired gent, extremely pleasant
Delivery Punctuality Comments
Car arrived 10:30 ish but no contact prior to arrival. Didn't cause any problems though.
Overall Punctuality Comments
Car arrived 10:30 ish but no contact prior to arrival. Didn't cause any problems though.
Improvements
Dealer could of possible rung me to say they were on way?
Mercedes E Class Estate (2010-13)
Chris
22/12/2012
22/12/2012
4 / 10
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Chris of Dartford, who had a new Mercedes E Class Diesel Estate (2010 - 2013) on 22/12/2012
Overall: 4 / 10
Delivery Person Comments
Pro driver member of staff was exceptionally helpful
Delivery Punctuality Comments
Eight hours past promised time
Overall Punctuality Comments
Eight hours past promised time
Overall Comments
Delayed bu a day without explanation, then delayed a further eight hours.
Improvements
Meet the promised day and time.
Mercedes C Class Coupe (2011-15)
Paul
21/12/2012
21/12/2012
10 / 10
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Paul of Thame, who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 21/12/2012
Overall: 10 / 10
Overall Comments
Bang on time and the delivery driver was especially helpful
Improvements
none
Kia Sportage Estate (2010-16)
Fletch
21/12/2012
21/12/2012
8 / 10
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Fletch of Swindon, who had a new Kia Sportage Estate (2010 - 2016) on 21/12/2012
Overall: 8 / 10
Kia Rio (2011-14)
Lisa
21/12/2012
21/12/2012
4 / 10
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Lisa of Ware, Hertfordshire, who had a new Kia Rio Diesel Hatchback (2011 - 2014) on 21/12/2012
Overall: 4 / 10
Delivery Person Comments
Male delivering car gave impression he wanted to get away as soon as possible.
Delivery Punctuality Comments
Was a morning delivery, car arrived around 14.30.
Overall Punctuality Comments
Was a morning delivery, car arrived around 14.30.
Cleanliness Comments
Car was a little dirty and paper floor mats had been kicked out of the way. Inside windscreen needed a good wipe over.
Damage Comments
Slight scuff mark on vehicle, although dealer has offered to repair this after Ling reported it to them.
Delivery Communication Comments
Driver called 10 mins before arrival.
Improvements
Driver delivering car could of been a lot more attentive. He could not get me to sign the paperwork quicker and get away. He showed me where the boot was and then asked me to sign paperwork. He appeared reluctant to mark the small amount of damage on the car down onto the form so I had to do it myself.
Mercedes E Class Saloon (2011-12)
Paul
20/12/2012
20/12/2012
8 / 10
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Paul of Cumbernauld , who had a new Mercedes E Class Saloon Special Edition (2011 - 2012) on 20/12/2012
Overall: 8 / 10
Mercedes C Class Coupe (2011-15)
20/12/2012
20/12/2012
10 / 10
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of , who had a new Mercedes C Class Coupe (2011 - 2015) on 20/12/2012
Overall: 10 / 10
Missing Comments
There was no Warranty book but I was told when it was delivered that it is all done electronically now.
Improvements
I couldn't be happier, the service provided by LingsCars has been excellent!
Audi Q3 Estate (2011-14)
20/12/2012
20/12/2012
10 / 10
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of , who had a new Audi Q3 Estate (2011 - 2014) on 20/12/2012
Overall: 10 / 10
Overall Comments
Delivery driver was friendly, arrived on time and was helpful in terms of showing bits and pieces on the car.
Jaguar XF Saloon (2011-15)
Mark
18/12/2012
18/12/2012
8 / 10
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Mark of Herne Bay, who had a new Jaguar XF Diesel Saloon (2011 - 2015) on 18/12/2012
Overall: 8 / 10
Delivery Person Comments
Although he was Northern.... ;o)
Cleanliness Comments
Interior spotless, exterior had 350 miles of December weather on it. He offered to get it cleaned, I declined (he'd have a job finding a hand car wash near the house!)
Dealer Service Comments
They supplied a photo when you asked on my behalf, and delivered the car...
Overall Comments
Delivery man was very helpful and friendly, offered to get the car cleaned (he had driven down in the rain) but I only let my own hands clean my cars... ;o)
Missing Comments
I don't seem to have a copy of the delivery form. I will double-check the glovebox though, and get back to you.
Volvo V40 (2012-19)
19/12/2012
19/12/2012
8 / 10
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of , who had a new Volvo V40 Diesel Hatchback (2012 - 2019) on 19/12/2012
Overall: 8 / 10
Delivery Person Comments
Pleasant and courteous. Also helpful in showing the controls on the car.
Delivery Punctuality Comments
Punctual and well informed.
Overall Punctuality Comments
Punctual and well informed.
Cleanliness Comments
Spotless
Overall Comments
Totally satisfied. Only small gripe was that we were not given the registration number well beforehand to allow us to get the insurance put in place.
Delivery Communication Comments
Just lacking the registration number beforehand. However otherwise excellent as always...never any complaints.
Missing Comments
I haven't checked warranty book, so will need to check when I'm next in car. I'm sure it will be there.
Improvements
To be advised of the registration number a few hours before.
Nissan Juke (2010-14)
Bob
19/12/2012
19/12/2012
10 / 10
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Bob of Glasgow, who had a new Nissan Juke Diesel Hatchback (2010 - 2014) on 19/12/2012
Overall: 10 / 10
Delivery Person Comments
Delivery driver (Paul) was super friendly over the phone and in person
Improvements
Nothing. Really smooth and easy process
Mercedes E Class (2010-13)
Rina
05/12/2012
05/12/2012
6 / 10
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Rina of Hatch End, who had a new Mercedes E Class Diesel Cabriolet (2010 - 2013) on 05/12/2012
Overall: 6 / 10
Delivery Punctuality Comments
arrived late
Overall Punctuality Comments
arrived late
Overall Comments
was supposed to have been 4th then moved to the 5th
Improvements
a good run through of the car, and the functions.
Volkswagen Scirocco Coupe (2008-14)
Dan
18/12/2012
18/12/2012
8 / 10
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Dan of Ayr, who had a new VW Scirocco Diesel Coupe (2008 - 2014) on 18/12/2012
Overall: 8 / 10
Citroen DS4 (2011-15)
Carl
14/12/2012
14/12/2012
10 / 10
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Carl of Runcorn, who had a new Citroen DS4 Diesel Hatchback (2011 - 2015) on 14/12/2012
Overall: 10 / 10
Improvements
It was a very good service.
Toyota Aygo (2012-14)
Altan
13/12/2012
13/12/2012
4 / 10
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Altan of Ilford, who had a new Toyota Aygo Hatchback (2012 - 2014) on 13/12/2012
Overall: 4 / 10
Improvements
the car was in absolute disaster in all black dirt and the smell cigarette in the car which is unacceptable
Mercedes SLK Convertible (2012-16)
Debra
12/12/2012
12/12/2012
8 / 10
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Debra of WASHINGTON, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 12/12/2012
Overall: 8 / 10
Overall Comments
very good
Mercedes C Class Coupe (2011-15)
Phil
15/12/2012
15/12/2012
8 / 10
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Phil of Chorley, who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 15/12/2012
Overall: 8 / 10
Delivery Person Comments
Very friendly and helpful
Delivery Punctuality Comments
Called by the driver at 8am to confirm ETA of 11am.
Car arrived at 11am.
Overall Punctuality Comments
Called by the driver at 8am to confirm ETA of 11am.
Car arrived at 11am.
Cleanliness Comments
Motorway dirt on the outside (3.5hr drive from dealership to house)
Car fully valeted on the inside.
Dealer Service Comments
Overall good but phoned twice to ask a call back ref: service packages and never had a call back.
Overall Comments
Asked for a Saturday delivery and needed to be all done by 1pm
Called by the driver at 8am to confirm ETA of 11am.
Car arrived at 11am.
Vauxhall Corsa (2011-14)
Peter
13/12/2012
13/12/2012
8 / 10
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Peter of Kilmarnock, who had a new Vauxhall Corsa Diesel Hatchback (2011 - 2014) on 13/12/2012
Overall: 8 / 10
Cleanliness Comments
It had the dirt on the outside you'd expect from having been driven from Stoke to Kilmarnock. Didn't bother me!
Toyota Aygo (2012-14)
Bonnie
12/12/2012
12/12/2012
10 / 10
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Bonnie of Maidstone, who had a new Toyota Aygo Hatchback (2012 - 2014) on 12/12/2012
Overall: 10 / 10
Delivery Person Comments
The chap was pleasant but not overly so. Efficient is probably the best word. The handover was very quick. It was a freezing cold day and the car was covered in salt marks which wasn't his fault but it made it quite difficult to tell if there were any scratches. He asked if I wanted to see the controls and I said that I could probably work it out and so he left it at that. I think he probably should have gone through everything even though I said that.
Delivery Punctuality Comments
Very good.
Overall Punctuality Comments
Very good.
Cleanliness Comments
Very good on the inside. Smothered in motorway salt on the outside but not the drivers' fault!
Damage Comments
I signed the sheet to say "no" but couldn't really tell because of the salt marks on the car. It looks fine now though.
Overall Comments
Good.
Missing Comments
There were no foot mats which seemed a bit strange?
Improvements
It was all good, thanks. Just a bit quick. But it's a fairly simple car so he didn't need to show me how to spin dry anything or set it to do a very hot wash.....:)
Volvo XC60 Estate (2008-13)
Annie
14/12/2012
14/12/2012
8 / 10
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Annie of Dunsop Bridge, Clitheroe, who had a new Volvo XC60 Diesel Estate (2008 - 2013) on 14/12/2012
Overall: 8 / 10
Improvements
Having dealt with many Volvo dealers a card from the dealer or some flowers, just a personal touch to thank for the business may have been nice given that it was a £36k vehicle. Overall however the delivery and vehicle was great.
Volkswagen Crafter Double Cab Chassis
Ken
13/12/2012
13/12/2012
10 / 10
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Ken of Edinburgh, who had a new VW Crafter Cr35 Mwb Diesel 4motion (2017 on) on 13/12/2012
Overall: 10 / 10
Delivery Person Comments
Happy to take the time to explain the car
Delivery Punctuality Comments
Arrival just before start of scheduled window - but phoned beforehand to check ll OK
Overall Punctuality Comments
Arrival just before start of scheduled window - but phoned beforehand to check ll OK
Dealer Service Comments
Nothing to complain about
Improvements
Nothing
Volkswagen Touran Estate (2010-15)
Paul
13/12/2012
13/12/2012
8 / 10
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Paul of Cheltenham, who had a new VW Touran Diesel Estate (2010 - 2015) on 13/12/2012
Overall: 8 / 10
Delivery Person Comments
they even held my crutches whilst I got in and out of the car!
Cleanliness Comments
they'd driven it 123 miles so it wasn't as clean as it could have been, but still looked good
Dealer Service Comments
although to be honest I had no communication with them at all - they just turned up when they were supposed to with a nice shiny car
Improvements
would have been nicer if it had come on a trailer
Kia Sportage Estate (2010-16)
Paul
12/12/2012
12/12/2012
8 / 10
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Paul of Gloucester, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 12/12/2012
Overall: 8 / 10
Cleanliness Comments
Considering it had just done 200 odd miles from Manchester, it wasn't bad
Dealer Service Comments
Dealer seems fine, impressed with the finance company too, offering a range of payment dates which makes it a lot easier for someone who's paid weekly like myself.
Volvo V40 (2012-19)
11/12/2012
11/12/2012
6 / 10
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of , who had a new Volvo V40 Diesel Hatchback (2012 - 2019) on 11/12/2012
Overall: 6 / 10
Delivery Person Comments
Polite guy, friendly.
Cleanliness Comments
Car wasn't washed, delivery driver volunteered that he couldn't find a jet wash, however there is one very close to the delivery point.
Dealer Service Comments
actually didnt have any direct communication with dealer
Overall Comments
Poor because, being on time and delivering the car in the promised condition would be classed as average, as that is what was promised. In my case, the car was not washed, so hence the poor rating.
Improvements
Offered worst case scenario instead of best case scenario. By offering worst case, you leave the opportunity open to surprise the customer pleasantly... by only offering best case scenario you are likely to disappoint the customer
Nissan Qashqai (2010-13)
Arnie
11/12/2012
11/12/2012
10 / 10
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Arnie of Cheltenham, who had a new Nissan Qashqai Hatchback (2010 - 2013) on 11/12/2012
Overall: 10 / 10
Delivery Person Comments
Very good
Delivery Punctuality Comments
Very good
Overall Punctuality Comments
Very good
Cleanliness Comments
Very good
Damage Comments
No
Overall Comments
Very Good
Ford Kuga Estate (2008-12)
Si
07/12/2012
07/12/2012
6 / 10
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Si of Crawley, who had a new Ford Kuga Diesel Estate (2008 - 2012) on 07/12/2012
Overall: 6 / 10
Delivery Punctuality Comments
Was later than expected but was informed
Overall Punctuality Comments
Was later than expected but was informed
Cleanliness Comments
Had to go to nearest car wash with the delivery driver to get it cleaned
Overall Comments
Arrived late but was informed by delivery driver car arrived dirty so had to take driver to nearest car wash....
Volkswagen Up (2012-16)
Jules
11/12/2012
11/12/2012
8 / 10
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Jules of Worcester, who had a new VW Up Hatchback (2012 - 2016) on 11/12/2012
Overall: 8 / 10
Delivery Punctuality Comments
Super punctual, came at the crack of dawn!
Overall Punctuality Comments
Super punctual, came at the crack of dawn!
Cleanliness Comments
Not a problem but car was dirty from driving in the fog and bad weather, but as I say, understandable.
Nissan Juke (2010-14)
Peter
29/11/2012
29/11/2012
8 / 10
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Peter of London, who had a new Nissan Juke Hatchback (2010 - 2014) on 29/11/2012
Overall: 8 / 10
Delivery Person Comments
I was not informed the car has got 233 miles on the clock alredy
Delivery Punctuality Comments
Very punctual
Overall Punctuality Comments
Very punctual
Overall Comments
I was not informed the car has got 233 miles on the clock alredy
Volkswagen Up (2012-16)
Jon
10/12/2012
10/12/2012
10 / 10
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Jon of Neath, who had a new VW Up Hatchback (2012 - 2016) on 10/12/2012
Overall: 10 / 10
Delivery Person Comments
Driver phoned night before and asked if I would like the car earlier :) happy with the update
Delivery Punctuality Comments
Driver got lost but was still in a happy mood and nice. (Poor driver needed to walk 30 mins back to train station, only down side as it was freeeezing!!!)
Overall Punctuality Comments
Driver got lost but was still in a happy mood and nice. (Poor driver needed to walk 30 mins back to train station, only down side as it was freeeezing!!!)
Damage Comments
Driver took me around the car, and allowed me to check
Dealer Service Comments
No contact needed, Ling sorted everything. Car was fine with no marks and all working bits
Delivery Communication Comments
perfect, about 10 messages from ling, and a few calls from the driver on progress
Missing Comments
Only thing not explained was the VW roadside assistance, where the number is and what they cover (probably in the manual though)
Improvements
Nothing, everything was spot on even some fuel in the car to last a day. ;-) maybe an online gps tracking system to follow your car to the door since the driver will be using gps haha ;-)
Mercedes C Class Estate (2011-14)
Simon
10/12/2012
10/12/2012
8 / 10
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Simon of Speldhurst, who had a new Mercedes C Class Diesel Estate (2011 - 2014) on 10/12/2012
Overall: 8 / 10
Delivery Person Comments
Polite nice man
Overall Comments
Thorough polite and well informed
Mercedes E Class Saloon (2009-13)
David
10/12/2012
10/12/2012
10 / 10
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David of Rochford, who had a new Mercedes E Class Diesel Saloon (2009 - 2013) on 10/12/2012
Overall: 10 / 10
Delivery Person Comments
She was fantastic, I even managed to get her lost in central London which wa a pitty but we had a nice tour!
Delivery Punctuality Comments
brilliant, great communication letting me know exactly when the car was arriving.
Overall Punctuality Comments
brilliant, great communication letting me know exactly when the car was arriving.
Cleanliness Comments
faultless
Damage Comments
Thank god no :)
Overall Comments
Great communication on the day of delivery, car was all clean and sparkly and I was shown how to use all the buttons, couldnt ask for more.
Improvements
A bottle of champagne ?
Volkswagen Up (2012-16)
Steve
10/12/2012
10/12/2012
8 / 10
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Steve of Basingstoke, who had a new VW Up Hatchback (2012 - 2016) on 10/12/2012
Overall: 8 / 10
Delivery Person Comments
Friendly and zero body odour
Cleanliness Comments
Bit of dirt due to the weather, but cant complain
Damage Comments
None we could see
Overall Comments
Quick, on time, and apart from having to give the guy a lift to the train station (which I was more than happy to do) it was awesome
Improvements
The driver got lost, he said the instructions I provided Ling did not get to him
Mercedes E Class Coupe (2009-13)
Gazza
07/12/2012
07/12/2012
8 / 10
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Gazza of Tring, Herts, who had a new Mercedes E Class Diesel Coupe (2009 - 2013) on 07/12/2012
Overall: 8 / 10
Improvements
Everything was very good. Pleasant man with excellent manners. Took time to show me how the car works
Mercedes C Class Saloon (2011-14)
Emma
07/12/2012
07/12/2012
10 / 10
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Emma of Ripley, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 07/12/2012
Overall: 10 / 10
Delivery Person Comments
Very pleasant and knowledgable, spent time showing me around and didn't rush
Delivery Punctuality Comments
She rang me to say the time she was leaving and how long journey should take and she was exactly on time
Overall Punctuality Comments
She rang me to say the time she was leaving and how long journey should take and she was exactly on time
Cleanliness Comments
Very clean and had the NEW smell
Overall Comments
Driver was very thorough and showed me all controls and where everything was
Improvements
Nothing, the whole process from start to finish was very quick and efficient
Mercedes C Class Saloon (2011-14)
Rich
07/12/2012
07/12/2012
8 / 10
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Rich of Birmingham, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 07/12/2012
Overall: 8 / 10
Improvements
Have it delivered by transporter but I understand there are costs involved which would then be passed on to us customers.
Mercedes C Class Estate (2011-14)
Nick
06/12/2012
06/12/2012
8 / 10
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Nick of Grimsby, who had a new Mercedes C Class Diesel Estate (2011 - 2014) on 06/12/2012
Overall: 8 / 10
Delivery Person Comments
Nice guy, quite professional.
Delivery Punctuality Comments
Arrived 45 minutes before the earliest time I was told, so a call would have been useful.
Overall Punctuality Comments
Arrived 45 minutes before the earliest time I was told, so a call would have been useful.
Cleanliness Comments
Interior fine, exterior filthy due to rain and salt.
Overall Comments
All ok - you can't predict the weather, but I didn't get a call to say he was not far away.
Delivery Communication Comments
As above on lack of phone call on day.
Improvements
This is my second lease car, and the first one did call when 40 minutes away - it just helps remove doubt as to whether the car is actually on it's way.
Volkswagen Up (2012-16)
Denise
06/12/2012
06/12/2012
8 / 10
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Denise of London , who had a new VW Up Hatchback (2012 - 2016) on 06/12/2012
Overall: 8 / 10
Delivery Person Comments
I didn't meet him he left the car with a colleague but they did the proper checks and she said he was a nice man
Delivery Punctuality Comments
On the dot as agreed I'd got stuck at temporary traffic lights
Overall Punctuality Comments
On the dot as agreed I'd got stuck at temporary traffic lights
Cleanliness Comments
Perfect
Missing Comments
Spare wheel that I had purchased was in place
Improvements
Nothing that I can think of and I'm pinickerty
Nissan Juke (2010-14)
Ben
06/12/2012
06/12/2012
8 / 10
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Ben of London, who had a new Nissan Juke Hatchback (2010 - 2014) on 06/12/2012
Overall: 8 / 10
Delivery Punctuality Comments
An hour later than estimated due to traffic. It's a shame it had to come from Bradford!
Overall Punctuality Comments
An hour later than estimated due to traffic. It's a shame it had to come from Bradford!
Cleanliness Comments
Mostly clean all over except the well on the driver's seat. I had expected the driver to polish that up before he handed it over, but he didn't.
Overall Comments
Friendly driver, good communication.
Sadly it arrived later than expected as there was traffic - but I appreciate that wasn't the driver's fault.
Missing Comments
I didn't get a copy of the delivery form so I had to take a photo of it.
Improvements
Deliver from a closer location,.
Mercedes C Class Saloon (2011-14)
Dyl
05/12/2012
05/12/2012
8 / 10
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Dyl of , who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 05/12/2012
Overall: 8 / 10
Overall Comments
Car arrived earlier than arranged and the guy who delivered it was really good.
Missing Comments
Sat Nav, but this has since come in the post
Improvements
we would have liked a great big pink bow!! just kidding :-)
On the whole very happy with all aspects of the service THANK YOU!
Mercedes C Class Saloon (2011-14)
Shalin
06/12/2012
06/12/2012
8 / 10
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Shalin of Pinner, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 06/12/2012
Overall: 8 / 10
Citroen DS3 (2010-15)
Duncan
06/12/2012
06/12/2012
10 / 10
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Duncan of Newcastle Upon Tyne, who had a new Citroen DS3 Diesel Hatchback (2010 - 2015) on 06/12/2012
Overall: 10 / 10
Delivery Person Comments
No issues whatsoever.
Delivery Punctuality Comments
I was informed it would be around lunchtime and that's when it arrived!
Overall Punctuality Comments
I was informed it would be around lunchtime and that's when it arrived!
Cleanliness Comments
Really clean inside. A bit dirty on the outside but this was totally understandable as the car had been driven on the motorway from the North West.
Dealer Service Comments
Managed to get the car earlier than expected so more than pleased!!
Overall Comments
On time and the delivery chap was very polite. Really happy.
Delivery Communication Comments
Excellent communications!!!
Improvements
Nothing!!!
Volkswagen Golf (2009-12)
Joe
05/12/2012
05/12/2012
8 / 10
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Joe of Leeds, who had a new VW Golf Diesel Hatchback (2009 - 2012) on 05/12/2012
Overall: 8 / 10
Cleanliness Comments
it was a bit dirty on the out side but it wasn't nice weather so fair enough.
Missing Comments
There are no car mats in the foot well's, is this correct?
also do i get the car docs or are they kept by your selves?
Improvements
a choir of angels singing in the street as the car arrived would have been nice, but apart from that fantastic :-)
Mercedes SLK Convertible (2012-16)
Andy
05/12/2012
05/12/2012
10 / 10
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Andy of Cheadle, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 05/12/2012
Overall: 10 / 10
Delivery Person Comments
Excellent .The controls and car were fully explained.
Delivery Punctuality Comments
I picked up the car from the dealer which I would recommend
Overall Punctuality Comments
I picked up the car from the dealer which I would recommend
Cleanliness Comments
Vehicle was in the showroom .It does not get any better than that .
Overall Comments
Fantastic service.
Improvements
Nothing
Mercedes SLK Convertible (2012-16)
Vicki
28/11/2012
28/11/2012
8 / 10
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Vicki of Stoke On Trent, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 28/11/2012
Overall: 8 / 10
Delivery Person Comments
The delivery driver was extremely helpful, efficient and pleasant. Very professional.
Delivery Punctuality Comments
Delivered on the dot.
Overall Punctuality Comments
Delivered on the dot.
Cleanliness Comments
The car had a couple of grease marks on it. The car was picked up wet as it had rained overnight.
Damage Comments
No damage to the car. Phew!
Dealer Service Comments
As above.
Overall Comments
I was contacted before delivery to let me know that the car was on it's way and how long approximately it would be before arriving with me. The car was exactly on time. Excellent service!
Delivery Communication Comments
Excellent communication. I felt that I was informed at all times.
Missing Comments
Think everything that should be there is there.
Improvements
Nothing.
Volkswagen Passat Estate (2011-14)
04/12/2012
04/12/2012
10 / 10
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of , who had a new VW Passat Diesel Estate (2011 - 2014) on 04/12/2012
Overall: 10 / 10
Overall Comments
Happy chappy brought the car. Punctual, helpful, patient etc
Mercedes C Class Saloon (2011-14)
Roger
03/12/2012
03/12/2012
10 / 10
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Roger of Chichester, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 03/12/2012
Overall: 10 / 10
Cleanliness Comments
Was cleaned following journey, on arrival, prior to handover.
Improvements
Nothing, is perfect..
Volkswagen Golf (2009-12)
Jessica
04/12/2012
04/12/2012
8 / 10
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Jessica of London, who had a new VW Golf Diesel Hatchback (2009 - 2012) on 04/12/2012
Overall: 8 / 10
Delivery Person Comments
Assisted with pairing up mobile device to car. Gave a quick summary of basic new functions of car in a polite and patient manner.
Cleanliness Comments
Interior or car was spotless but exterior had dirty water marks which I have since had cleaned.
Overall Comments
Perfectly on time as initially agreed by dealer.
Mercedes E Class Saloon (2009-13)
Justin
03/12/2012
03/12/2012
8 / 10
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Justin of Henley On Thames, who had a new Mercedes E Class Diesel Saloon (2009 - 2013) on 03/12/2012
Overall: 8 / 10
Delivery Communication Comments
Was slightly disappointed we missed first delivery date
Missing Comments
Nice bunch of flowers for my partner!
Hyundai i40 Estate (2011-15)
Alastair
03/12/2012
03/12/2012
8 / 10
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Alastair of Dalgety Bay, who had a new Hyundai i40 Diesel Tourer (2011 - 2015) on 03/12/2012
Overall: 8 / 10
Delivery Person Comments
After a 300+ mile drive he was very mannerly and happy to chat with my wife and I. I gave him a lift to the station and I was unaware of any personal hygiene issues.
Delivery Punctuality Comments
Spot on with his telephoned ETA
Overall Punctuality Comments
Spot on with his telephoned ETA
Cleanliness Comments
Interior immaculate. Exterior showed the consequences of having to deliver in snow and ice, but that is perfectly natural.
Dealer Service Comments
Very little direct contact with dealer but a good experience
Overall Comments
The driver contacted me by telephone and informed me when he expected to arrive. This was an accurate estimate.
Improvements
Nothing I can think of
Mercedes C Class Estate (2011-14)
Jonathan
30/11/2012
30/11/2012
8 / 10
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Jonathan of Stratford On Avon, who had a new Mercedes C Class Diesel Estate (2011 - 2014) on 30/11/2012
Overall: 8 / 10
Cleanliness Comments
Car had not been cleaned well on the outside.
Improvements
The car could have been cleaner on the outside.
Nissan Juke (2010-14)
Bruno
30/11/2012
30/11/2012
8 / 10
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Bruno of Dunchurch, who had a new Nissan Juke Diesel Hatchback (2010 - 2014) on 30/11/2012
Overall: 8 / 10
Kia Sportage Estate (2010-16)
Beth
29/11/2012
29/11/2012
4 / 10
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Beth of Hastings, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 29/11/2012
Overall: 4 / 10
Delivery Person Comments
The driver was non apologetic about the lateness of the vehicle, was miserable and also despite our running late continuously hinted that he was looking for a lift to a station
Delivery Punctuality Comments
Car arrived 3 hours late meaning half a day off work turned into a full day
Overall Punctuality Comments
Car arrived 3 hours late meaning half a day off work turned into a full day
Cleanliness Comments
As above very dirty given delivery miles covered
Damage Comments
No damage but the car has an issue already. A motorway speeds there is loads of wind noise coming from the sunroof which is not right.
Overall Comments
The car arrived much later than expected and was practically empty on fuel. It was also quite dirty due to the car having been driven nearly 300 miles.
Delivery Communication Comments
With Lings was excellent as always but the dealer was poor
Improvements
Not your fault it was poor overall.
Alfa Romeo Giulietta (2010-20)
30/11/2012
30/11/2012
10 / 10
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of , who had a new Alfa Romeo Giulietta Diesel Hatchback (2010 - 2020) on 30/11/2012
Overall: 10 / 10
Delivery Person Comments
smelled divine!
Delivery Punctuality Comments
By 9am
Overall Punctuality Comments
By 9am
Overall Comments
Very prompt efficient service - explained everything about the car to me
Volkswagen Crafter Double Cab Chassis
James
30/11/2012
30/11/2012
8 / 10
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James of South Chailey, who had a new VW Crafter Cr35 Mwb Diesel 4motion (2017 on) on 30/11/2012
Overall: 8 / 10
Cleanliness Comments
Outside was dirty (the jet wash was broken I am told) and the inside had some food crumbs - didn't really worry me - it's clean now :)
Overall Comments
Quick and efficient - pity it wasn't put on a trailer as it arrived with 285 miles but for the money, can't really complain!
Improvements
It would have been better if the car was trailered rather than driven and a bit cleaner, but for the money I can't really complain so all in all, very good!
Volkswagen Crafter Double Cab Chassis
David
30/11/2012
30/11/2012
10 / 10
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David of Rotherham, who had a new VW Crafter Cr35 Mwb Diesel 4motion (2017 on) on 30/11/2012
Overall: 10 / 10
Delivery Communication Comments
Rang me the night before to arrange delivery time
Mercedes C Class Saloon (2011-14)
Jake
30/11/2012
30/11/2012
8 / 10
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Jake of Birmingham, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 30/11/2012
Overall: 8 / 10
Mercedes SLK Convertible (2012-16)
John
30/11/2012
30/11/2012
10 / 10
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John of Chatham, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 30/11/2012
Overall: 10 / 10
Missing Comments
Copy of the Delivery Form was not offered to me. I don't know whether I was supposed to have received one or not.
Mercedes SLK Convertible (2012-16)
Gary
30/11/2012
30/11/2012
10 / 10
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Gary of HARLOW, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 30/11/2012
Overall: 10 / 10
Delivery Person Comments
Really informed delivery man, went through all functionality of car. No unusual odour detected.
Delivery Punctuality Comments
Scheduled for pm delivery. Arrived 2.30pm perfect!
Overall Punctuality Comments
Scheduled for pm delivery. Arrived 2.30pm perfect!
Cleanliness Comments
Spotless
Damage Comments
1 tiny chip on paintwork below front bumper, noted on delivery sheet
Overall Comments
very smooth
Improvements
nothing I can think of
Toyota Aygo (2012-14)
Sonya
30/11/2012
30/11/2012
8 / 10
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Sonya of Purley, who had a new Toyota Aygo Hatchback (2012 - 2014) on 30/11/2012
Overall: 8 / 10
Cleanliness Comments
The inside was clean but the oitside was a dirty and the protection film was left on the vehicle.
Nissan Juke (2010-14)
Peter
29/11/2012
29/11/2012
10 / 10
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Peter of London, who had a new Nissan Juke Hatchback (2010 - 2014) on 29/11/2012
Overall: 10 / 10
Overall Comments
On time! Spot on!!
Improvements
Overall very high level of service. Nothing to improve in my case.
Mercedes C Class Estate (2011-14)
29/11/2012
29/11/2012
8 / 10
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of , who had a new Mercedes C Class Diesel Estate (2011 - 2014) on 29/11/2012
Overall: 8 / 10
Improvements
nothing
Land Rover RR Evoque Coupe (2011-15)
Badger
29/11/2012
29/11/2012
10 / 10
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Badger of Bedford, who had a new Land Rover Range Rover Evoque Diesel Coupe (2011 - 2015) on 29/11/2012
Overall: 10 / 10
Missing Comments
There is no spare wheel (but this may be standard). In addition there are no floor mats in any of the 4 areas....
Improvements
Nothing, you were great!
Ford Transit Custom Tourneo L2
Paul
28/11/2012
28/11/2012
8 / 10
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Paul of Newton Abbot, who had a new Ford Transit Custom Tourneo L2 Diesel Fwd (2017 on) on 28/11/2012
Overall: 8 / 10
Delivery Person Comments
The delivery driver explained the paperwork he had and let me take my time looking the car over for any marks or damage. He didn't explain all of the features and controls, but I know what they mostly do anyway.
Delivery Punctuality Comments
He was an hour and a quarter early, so I had an hour and a quarter longer to get to know the car!
Overall Punctuality Comments
He was an hour and a quarter early, so I had an hour and a quarter longer to get to know the car!
Cleanliness Comments
I was very surprised when the car arrived. The driver had driven the car down from Birmingham on the M5, but it still arrived to me clean and tidy. Not easy when we've had near biblical rain over the past few weeks and the car's white!
Damage Comments
Car is spotless and gleaming
Dealer Service Comments
I haven't had any contact from the dealer, but they have filled out all the relevant details in the handbook etc. and left a contact card for their fleet sales guy.
Overall Comments
The delivery was early which was great. Although the car had been driven down from Birmingham was clean, which was a pleasant surprise after all the rain we've had lately! Overall I'm very pleased.
Delivery Communication Comments
Only had communication with you Ling (none from the dealer) and it's been brilliant!
Improvements
Nothing springs to mind. This is first car I've ever leased and it's been made really easy :-)
Mercedes SLK Convertible (2012-16)
Andrew
27/11/2012
27/11/2012
8 / 10
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Andrew of Nr Crewe, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 27/11/2012
Overall: 8 / 10
Delivery Person Comments
Nice, well presented gentleman delivered car but knew very little about it as was helping out for the day.
Overall Comments
Would have been better with lower delivery mileage but can't have it all
Missing Comments
Not that I know of
Mercedes SLK Convertible (2012-16)
Felicity
28/11/2012
28/11/2012
10 / 10
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Felicity of Chessington, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 28/11/2012
Overall: 10 / 10
Delivery Person Comments
Brian is the dad of Andy the UKtransport company owner. He was delightful and very happy for me, he wouldn't stop for a cup of tea, but gave me a kiss before he left telling me to enjoy the car, best delivery man ever.
Delivery Punctuality Comments
Advised 0930 - 1030 and it arrived about 1000
Overall Punctuality Comments
Advised 0930 - 1030 and it arrived about 1000
Cleanliness Comments
Immaculate, and it didn't rain for at least an hour.
Damage Comments
All perfect.
Dealer Service Comments
Seem very efficient, all DD is set up and ready to go
Overall Comments
Was advised of a time by Ling, this was updated by Andy the delivery company. Very polite and helpful driver called Brian, went through various "need to know points", careful explanation of delivery acceptance document.
Delivery Communication Comments
Kept in touch all the way.
Missing Comments
George Clooney was not in the passenger seat.
Improvements
No excellent delivery.
Volkswagen Up (2012-16)
David
20/11/2012
20/11/2012
10 / 10
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David of Basingstoke, who had a new VW Up Hatchback (2012 - 2016) on 20/11/2012
Overall: 10 / 10
Cleanliness Comments
Was raining when delivered but clean apart from that!
Mercedes M Class Station Wagon (2012-15)
28/11/2012
28/11/2012
8 / 10
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of , who had a new Mercedes M Class Diesel Station Wagon (2012 - 2015) on 28/11/2012
Overall: 8 / 10
Cleanliness Comments
there was a few spots of dirt on the back seats (seemed like mechanic grease) but it came off with a bit of rubbing.
Improvements
full tank of fuel would have been nice!!
Mercedes Sprinter Tipper
Craig
22/11/2012
22/11/2012
8 / 10
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Craig of Telford, who had a new Mercedes Sprinter 416cdi L2 Diesel Rwd (2018 on) on 22/11/2012
Overall: 8 / 10
Mercedes SLK Convertible (2012-16)
Dan
26/11/2012
26/11/2012
10 / 10
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Dan of Eastbourne, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 26/11/2012
Overall: 10 / 10
Improvements
Nothing
Mercedes SLK Convertible (2012-16)
Matt
27/11/2012
27/11/2012
8 / 10
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Matt of Woodford, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 27/11/2012
Overall: 8 / 10
Delivery Punctuality Comments
See note above re phone call
Overall Punctuality Comments
See note above re phone call
Dealer Service Comments
However no real contact
Overall Comments
Would have preferred telephone call prior to delivery as I was a little rushed when it just turned up. However driver was patient and waited so it was still good.
Improvements
Phone call prior to delivery
Mercedes C Class Saloon (2011-14)
Dave
23/11/2012
23/11/2012
8 / 10
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Dave of Wigan, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 23/11/2012
Overall: 8 / 10
Delivery Person Comments
Very personable, but didnt have total knowledge of the car. There were certain questions, e.g. working of SatNav that he couldnt answer.
Mercedes C Class Saloon (2011-14)
Higgy
20/11/2012
20/11/2012
10 / 10
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Higgy of Belfast, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 20/11/2012
Overall: 10 / 10
Citroen C1 (2012-14)
Dan
23/11/2012
23/11/2012
10 / 10
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Dan of DISS, who had a new Citroen C1 Hatchback (2012 - 2014) on 23/11/2012
Overall: 10 / 10
Delivery Punctuality Comments
Called a couple of hours before with a specific time, and arrived close to it.
Overall Punctuality Comments
Called a couple of hours before with a specific time, and arrived close to it.
Dealer Service Comments
On the basis of delivery only.
Kia Sportage Estate (2010-16)
Wolf
23/11/2012
23/11/2012
8 / 10
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Wolf of Camberley, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 23/11/2012
Overall: 8 / 10
Delivery Person Comments
Friendly, patient as I went looking around for scratches etc.
Delivery Punctuality Comments
Asked for late morning... Car arrived... 11:45! Great!
Overall Punctuality Comments
Asked for late morning... Car arrived... 11:45! Great!
Cleanliness Comments
I was pleased! Car had just been driven 203 miles so exterior had picked up road dirt. Interior clean and tidy. Lovely new smell!
Damage Comments
I'm saying no! However a tiny chip is residing on the edge of the bonnet. Also as previously reported along the front edge of the bonnet two small indents, about 2 feet apart are just visible refracting the light.
Dealer Service Comments
Would like to hear from dealer. Probably will when going to ask for Ve 103.
Overall Comments
Very excited whilst waiting in.
Delivery Communication Comments
Very good communication with you, none with dealer so far.
Missing Comments
It may not be standard with this car but I thing every car should be factory equipped with warning triangle and first aid kit, possibly small fire extinguisher!
Improvements
Bring champagne and canapés!! Ha..ha..
Mercedes C Class Saloon (2011-14)
Emski
19/11/2012
19/11/2012
10 / 10
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Emski of Runcorn, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 19/11/2012
Overall: 10 / 10
Citroen DS3 (2010-15)
Shelley
21/11/2012
21/11/2012
8 / 10
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Shelley of Colwyn Bay, who had a new Citroen DS3 Diesel Hatchback (2010 - 2015) on 21/11/2012
Overall: 8 / 10
Improvements
Nothing - very happy
Citroen C3 (2011-13)
Steph
21/11/2012
21/11/2012
10 / 10
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Steph of Sowerby Bridge, who had a new Citroen C3 Hatchback Special Edition (2011 - 2013) on 21/11/2012
Overall: 10 / 10
Delivery Person Comments
very friendly
Delivery Punctuality Comments
said he would arrive at 10am, he arrived at 10am!
Overall Punctuality Comments
said he would arrive at 10am, he arrived at 10am!
Delivery Communication Comments
they called before delivery and citroen also afterwards to check if everthing was okay.
Car tax also arrived on time in post.
Volkswagen Golf (2009-12)
Danny
21/11/2012
21/11/2012
8 / 10
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Danny of Beverley, who had a new VW Golf Diesel Hatchback (2009 - 2012) on 21/11/2012
Overall: 8 / 10
Mercedes SLK Convertible (2012-16)
David
19/11/2012
19/11/2012
8 / 10
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David of Clacton on sea, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 19/11/2012
Overall: 8 / 10
Delivery Person Comments
Happy considerate and helpful
Delivery Punctuality Comments
9.30am excellent
Overall Punctuality Comments
9.30am excellent
Cleanliness Comments
As explained above, car was dirty though not drivers fault though when had previous mercs delivered they called in to car wash just before delivery!!!
Damage Comments
Inspected car thoroughly though not easy due to dirt
Overall Comments
Arrived really early 9.30am with no damage though car was very dirty as driven 285 miles from Bolton
Delivery Communication Comments
Superb!!
Improvements
Washed the car before delivery its worth 37k! I understand its common to drive vehicles to customers though 285 miles on the clock and being grubby didn't make it feel like a new car though I cleaned it straight away and felt better!!
Volkswagen Polo (2009-14)
Andy
19/11/2012
19/11/2012
8 / 10
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Andy of Swindon, who had a new VW Polo Diesel Hatchback (2009 - 2014) on 19/11/2012
Overall: 8 / 10
Delivery Person Comments
In particular I'd like the thank the gentleman that delivered the car, he was smart, very polite and generally a very nice chap ! (Mr Kelly)
Delivery Punctuality Comments
The car arrived just after 2pm a litlle later than originally suggested but it wasn't a problem, no big deal.
Overall Punctuality Comments
The car arrived just after 2pm a litlle later than originally suggested but it wasn't a problem, no big deal.
Cleanliness Comments
Excellent inside & out
Damage Comments
None
Dealer Service Comments
Car delivered on day agreed, in excellent condition inside & out by a very nice chap, no complaints
Overall Comments
Car delivered on the day agreed
Delivery Communication Comments
All comms via Ling & her trusted employees - excellent service at all times !
Missing Comments
not that I've noticed !
Improvements
Nothing really, chuffed with my new car :)
Nissan Qashqai+2 (2010-13)
16/11/2012
16/11/2012
10 / 10
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of , who had a new Nissan Qashqai+2 Hatchback Special Editions (2010 - 2013) on 16/11/2012
Overall: 10 / 10
Delivery Person Comments
Sorry, we didnt smell him, so cannot comment on odour!!
Delivery Punctuality Comments
Yes - excellent
Overall Punctuality Comments
Yes - excellent
Cleanliness Comments
Perfect
Overall Comments
Rang half an hour before. Great service.
Missing Comments
No floor mats, however it was ticked as having no mats.
Improvements
Nothing....great service all round!!! Well done.
Mercedes SLK Convertible (2012-16)
Rob
12/11/2012
12/11/2012
8 / 10
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Rob of Stockton On Tees, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 12/11/2012
Overall: 8 / 10
Delivery Person Comments
As I was familiar with the car I didn't really need any familiarisation with the vehicle.
Overall Comments
Absolutely excellent from start to finish. I will never use another leasing company!
Missing Comments
Wind deflector but found it in the boot
Improvements
Not really a criticism of Lings ...but it's a shame that Mercedes do not include the sat nav module as standard. It was fitted on my last SLK so I presumed it was standard spec. Little things like that spoil the overall experience.
Kia Sportage Estate (2010-16)
Kevin
15/11/2012
15/11/2012
8 / 10
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Kevin of Strathpeffer, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 15/11/2012
Overall: 8 / 10
Delivery Punctuality Comments
Driver called ahead early and gave a good time estimate
Overall Punctuality Comments
Driver called ahead early and gave a good time estimate
Cleanliness Comments
Inside was perfect, outside was dirty as you'd expect after a 487 mile journey but the chap did apologise for not being able to find a place to clean it
Dealer Service Comments
Not had to contact the dealer, we got the mats and bootliner no problem.
Mercedes C Class Saloon (2011-14)
Ian
16/11/2012
16/11/2012
10 / 10
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Ian of Bracklesham Bay, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 16/11/2012
Overall: 10 / 10
Delivery Person Comments
A great delivery driver. Very friendly and handed over car well demonstrating controls and features
Delivery Punctuality Comments
Exactley on time!
Overall Punctuality Comments
Exactley on time!
Cleanliness Comments
Spotless even with 300 miles on clock
Dealer Service Comments
Great service
Overall Comments
Delivered on time as promised.
Delivery Communication Comments
All great and easy!
Improvements
None!
Kia Picanto (2011-15)
Pat
16/11/2012
16/11/2012
10 / 10
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Pat of Leeds, who had a new Kia Picanto Hatchback (2011 - 2015) on 16/11/2012
Overall: 10 / 10
Delivery Punctuality Comments
Better than very good
Overall Punctuality Comments
Better than very good
Cleanliness Comments
Excellent
Damage Comments
Nothing that I could see.
Missing Comments
I didn't notice anything.
Hyundai IX35 Estate (2010-15)
Mandy
16/11/2012
16/11/2012
10 / 10
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Mandy of Shrewsbury, who had a new Hyundai IX35 Diesel Estate (2010 - 2015) on 16/11/2012
Overall: 10 / 10
Missing Comments
couldnt fault.
Honda Civic (2012-14)
Pete
16/11/2012
16/11/2012
10 / 10
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Pete of Colnbrook, who had a new Honda Civic Diesel Hatchback (2012 - 2014) on 16/11/2012
Overall: 10 / 10
Missing Comments
no floor mats, which was surprising given the fact they want it back in 3 years, presumably with the carpets in good condition. guess I have to buy my own...
Improvements
everything was fine.
Skoda Yeti Estate (2009-13)
Heva
16/11/2012
16/11/2012
10 / 10
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Heva of Telford, who had a new Skoda Yeti Diesel Estate (2009 - 2013) on 16/11/2012
Overall: 10 / 10
Delivery Person Comments
Smelt very pleasant and had a nice beard.
Delivery Punctuality Comments
They said 10.30 and they arrived at 10.30
Overall Punctuality Comments
They said 10.30 and they arrived at 10.30
Cleanliness Comments
Just like new!!
Overall Comments
Arrived at time agreed with nice smiley man
Improvements
Everything was awesome thank you ever so ever so much!
Mercedes C Class Saloon (2011-14)
Laura
16/11/2012
16/11/2012
8 / 10
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Laura of Leicester, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 16/11/2012
Overall: 8 / 10
Audi A3 Sportback (2009-13)
Lee
12/11/2012
12/11/2012
8 / 10
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Lee of Newcastle Upon Yne, who had a new Audi A3 Sportback Special Editions (2009 - 2013) on 12/11/2012
Overall: 8 / 10
Improvements
Nothing at Ling's but the dealer could of delivered the car on the right day and also ensured that I had my driving licences back quicker considering my last car was also taken out with vw/Audi finance.
Mercedes SLK Convertible (2012-16)
Luke
14/11/2012
14/11/2012
8 / 10
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Luke of Sedgley, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 14/11/2012
Overall: 8 / 10
Delivery Person Comments
I was not there so I can't comment
Delivery Punctuality Comments
No - see comments above
Overall Punctuality Comments
No - see comments above
Dealer Service Comments
All dealt with via Lingscars - no issues
Overall Comments
Car was late arriving. Suggested 9-11am. My father said the guy knew nothing about this. He also rang to say he'd be there in 40 mins and was 50 mins only this.
Delivery Communication Comments
Excellent - will recommend
Improvements
Provide delivery closer to original requested date - but this is not your fault
Hyundai i30 (2012-17)
Nigel
08/10/2012
08/10/2012
8 / 10
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Nigel of London, who had a new Hyundai i30 Diesel Hatchback (2012 - 2017) on 08/10/2012
Overall: 8 / 10
Improvements
Nothing, it was all good!
Volkswagen Up (2012-16)
Caroline
07/11/2012
07/11/2012
10 / 10
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Caroline of Gloucester, who had a new VW Up Hatchback (2012 - 2016) on 07/11/2012
Overall: 10 / 10
Overall Comments
Very good, even gave me a run down on all the controls etc!
Hyundai i30 (2012-17)
Ben
13/11/2012
13/11/2012
8 / 10
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Ben of Uxbridge, who had a new Hyundai i30 Diesel Hatchback (2012 - 2017) on 13/11/2012
Overall: 8 / 10
Delivery Person Comments
Very helpful chap, gave me a few pointers on some of the cars functions such as ISG, cruise control etc.
Delivery Punctuality Comments
Delivered when stated
Overall Punctuality Comments
Delivered when stated
Cleanliness Comments
Inside very clean, outside a bit muddy from the road but not bad at all
Overall Comments
Driven direct to my door from 250 miles away, excellent service
Improvements
It was a bit later than I wanted initially, but once all the paperwork was completed the rest of the service was excellent.
Citroen C1 (2012-14)
Paul
12/11/2012
12/11/2012
10 / 10
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Paul of Horsham, who had a new Citroen C1 Hatchback (2012 - 2014) on 12/11/2012
Overall: 10 / 10
Dealer Service Comments
n/a
Delivery Communication Comments
n/a
Improvements
n/a
Volkswagen Up (2012-16)
James
09/11/2012
09/11/2012
10 / 10
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James of Haywards Heath, who had a new VW Up Hatchback (2012 - 2016) on 09/11/2012
Overall: 10 / 10
Improvements
the service periods are not clear (or easy to find at all in paperwork). i had to go on line to check.
Volkswagen Up (2012-16)
Jackie
12/11/2012
12/11/2012
10 / 10
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Jackie of Morpeth, who had a new VW Up Hatchback (2012 - 2016) on 12/11/2012
Overall: 10 / 10
Volkswagen Touran Estate (2010-15)
Paul
12/11/2012
12/11/2012
8 / 10
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Paul of Wattisfield, who had a new VW Touran Diesel Estate (2010 - 2015) on 12/11/2012
Overall: 8 / 10
Improvements
Nothing to add
Kia Sportage Estate (2010-16)
Denise
09/11/2012
09/11/2012
10 / 10
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Denise of Manchester, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 09/11/2012
Overall: 10 / 10
Overall Comments
on time delivery and pleasant driver.
Improvements
nothing.
Mercedes SLK Convertible (2012-16)
John
09/11/2012
09/11/2012
8 / 10
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John of West Yorkshire, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 09/11/2012
Overall: 8 / 10
Delivery Punctuality Comments
Expected at 8 am but turned up at 7.10 am!
Overall Punctuality Comments
Expected at 8 am but turned up at 7.10 am!
Nissan Qashqai+2 (2010-13)
09/11/2012
09/11/2012
10 / 10
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of , who had a new Nissan Qashqai+2 Hatchback Special Editions (2010 - 2013) on 09/11/2012
Overall: 10 / 10
Delivery Person Comments
Very good
Delivery Punctuality Comments
Very good
Overall Punctuality Comments
Very good
Cleanliness Comments
Very good
Damage Comments
No
Overall Comments
Very good
Nissan Qashqai (2010-13)
Allan
08/11/2012
08/11/2012
10 / 10
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Allan of Halifax, who had a new Nissan Qashqai Hatchback Special Editions (2010 - 2013) on 08/11/2012
Overall: 10 / 10
Delivery Person Comments
A very polite gentleman even apologized for the dead flies on the bonnet of the car (TOLD ME HE WAS EX POLICE INSPECTOR !!)
Delivery Punctuality Comments
THE CAR WAS TO ARRIVE AT 12.00 .THE DELIVERY DRIVER RANG TO SAY HE WAS RUNNING LATE AND WOULD ARRIVE BETWEEN 2.20 & 3.00pm .HE ARRIVED AT 2.37pm
Overall Punctuality Comments
THE CAR WAS TO ARRIVE AT 12.00 .THE DELIVERY DRIVER RANG TO SAY HE WAS RUNNING LATE AND WOULD ARRIVE BETWEEN 2.20 & 3.00pm .HE ARRIVED AT 2.37pm
Mercedes C Class Estate (2011-14)
Robert
06/11/2012
06/11/2012
8 / 10
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Robert of Walsall, who had a new Mercedes C Class Diesel Estate (2011 - 2014) on 06/11/2012
Overall: 8 / 10
Volkswagen Beetle (2012-16)
Joanne
02/11/2012
02/11/2012
8 / 10
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Joanne of Sandbach, who had a new VW Beetle Diesel Hatchback (2012 - 2016) on 02/11/2012
Overall: 8 / 10
Delivery Person Comments
Lovey pleasant man...showed me around the car inside and out
Delivery Punctuality Comments
Due to traffic build up he was delayed...
Overall Punctuality Comments
Due to traffic build up he was delayed...
Cleanliness Comments
Just delivery dust...but clean inside and out.
Damage Comments
2 slight scratches on the rear drivers side
Overall Comments
Car was clean and tidy
Volkswagen Touareg Estate (2010-14)
Guy
08/11/2012
08/11/2012
8 / 10
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Guy of Wigan, who had a new VW Touareg Diesel Estate (2010 - 2014) on 08/11/2012
Overall: 8 / 10
Delivery Person Comments
An older, retired gentleman - this gave me confidence that he did not thrash my nice new toy on his route!
Delivery Punctuality Comments
Exactly on time.
Overall Punctuality Comments
Exactly on time.
Dealer Service Comments
It's difficult to comment on this point as the dealer is kept at arms length during the process. All I can say is that they did what was promised. I had no direct contact.
Overall Comments
The delivery was exactly on time as per the ETA estimate. The delivery driver was very pleasant and helpful. The car was clean and I was able to inspect the vehicle thoroughly.
Improvements
Champagne of course! :))
Volkswagen Up (2012-16)
Jeff
06/11/2012
06/11/2012
10 / 10
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Jeff of Darlington, who had a new VW Up Hatchback (2012 - 2016) on 06/11/2012
Overall: 10 / 10
Improvements
Nothing....everything went according to plan
Volvo XC60 Estate (2008-13)
Steve
05/11/2012
05/11/2012
8 / 10
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Steve of Sunderland, who had a new Volvo XC60 Diesel Estate (2008 - 2013) on 05/11/2012
Overall: 8 / 10
Cleanliness Comments
Guy told me he had just taken it to a car wash to get rid of salt marks, it was raining at the time but when car dried up it was not too clean.
Damage Comments
Slight scatches that I will try to get polished out.
Missing Comments
No spare wheel, delivery guy said this is normal.
Iveco Daily Double Cab Dropside
Holty
05/11/2012
05/11/2012
10 / 10
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Holty of Leicester, who had a new Iveco Daily 35s18 Diesel (2016 on) on 05/11/2012
Overall: 10 / 10
Delivery Person Comments
Very nice bloke. We even made him a cup of coffee!
Delivery Communication Comments
Phoned thirty minutes before arriving
Missing Comments
Full tank of petrol would have been nice ha ha!
Mercedes C Class Saloon (2011-14)
Anthony
05/11/2012
05/11/2012
10 / 10
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Anthony of Ashford, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 05/11/2012
Overall: 10 / 10
Delivery Punctuality Comments
Driver called about 1 and a half hours with an estimated time of arrival, and got here within 3 minutes of it - can't get better than that!
Overall Punctuality Comments
Driver called about 1 and a half hours with an estimated time of arrival, and got here within 3 minutes of it - can't get better than that!
Cleanliness Comments
Little bit of road dirt, but excellent considering it had been driven here.
Improvements
Nothing!
Vauxhall Corsa (2011-14)
Ian
01/11/2012
01/11/2012
10 / 10
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Ian of Middlesborough, who had a new Vauxhall Corsa Diesel Hatchback (2011 - 2014) on 01/11/2012
Overall: 10 / 10
Volkswagen Up (2012-16)
Mike
01/11/2012
01/11/2012
10 / 10
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Mike of Rowlands Castle, who had a new VW Up Hatchback (2012 - 2016) on 01/11/2012
Overall: 10 / 10
Delivery Person Comments
Helpful and friendly.
Citroen C3 (2011-13)
James
30/10/2012
30/10/2012
8 / 10
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James of Glasgow, who had a new Citroen C3 Hatchback Special Edition (2011 - 2013) on 30/10/2012
Overall: 8 / 10
Mitsubishi Outlander Estate (2010-13)
Zorro
04/05/2012
04/05/2012
10 / 10
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Zorro of Nottingham, who had a new Mitsubishi Outlander Diesel Estate (2010 - 2013) on 04/05/2012
Overall: 10 / 10
Delivery Person Comments
Very professional
Delivery Punctuality Comments
Perfect
Overall Punctuality Comments
Perfect
Cleanliness Comments
Near Perfect
Damage Comments
None
Overall Comments
V happy
Improvements
Nowt
Audi RS3 Sportback (2011-12)
Karen
02/11/2012
02/11/2012
10 / 10
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Karen of Royton Oldham, who had a new Audi RS3 Sportback (2011 - 2012) on 02/11/2012
Overall: 10 / 10
Improvements
I wouldn't have done anything different was very happy with the delivery
Mercedes C Class Coupe (2011-15)
Kathryn
01/11/2012
01/11/2012
8 / 10
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Kathryn of Consett, who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 01/11/2012
Overall: 8 / 10
Improvements
Delivered the car clean and wihout chip in windscreen
Ford Fiesta (2008-12)
Lee
01/11/2012
01/11/2012
8 / 10
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Lee of Tyne And Wear, who had a new Ford Fiesta Hatchback (2008 - 2012) on 01/11/2012
Overall: 8 / 10
Volkswagen Up (2012-16)
Jason
29/10/2012
29/10/2012
8 / 10
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Jason of Peterborough, who had a new VW Up Hatchback (2012 - 2016) on 29/10/2012
Overall: 8 / 10
Skoda Yeti Estate (2009-13)
31/10/2012
31/10/2012
10 / 10
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of , who had a new Skoda Yeti Diesel Estate (2009 - 2013) on 31/10/2012
Overall: 10 / 10
Improvements
all good
Honda CR-V Estate (2009-12)
Michael
31/10/2012
31/10/2012
10 / 10
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Michael of , who had a new Honda CR-V Diesel Estate (2009 - 2012) on 31/10/2012
Overall: 10 / 10
Missing Comments
handbook
Mercedes C Class Saloon (2011-14)
Smiddy
31/10/2012
31/10/2012
10 / 10
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Smiddy of Airdrie, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 31/10/2012
Overall: 10 / 10
Toyota Aygo (2012-14)
Jane
31/10/2012
31/10/2012
8 / 10
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Jane of Edinburgh, who had a new Toyota Aygo Hatchback (2012 - 2014) on 31/10/2012
Overall: 8 / 10
Delivery Person Comments
Really pleasant guy called Chris who even insisted on taking off his shoes when he came into the house to sort out the paperwork.
Delivery Punctuality Comments
Before 10am. Called me when 45 minutes away.
Overall Punctuality Comments
Before 10am. Called me when 45 minutes away.
Overall Comments
I thought the dealers could have been a bit quicker offering a delivery date.
Delivery Communication Comments
You and your trusted employees tried really hard to get the dealer to advance the date.
Missing Comments
According to the handbook there is supposed to be a 'key number plate' but after raising that I was told that the numbers are held centrally by Toyota. The handbook is silly.
Improvements
Your work was excellent.
Mercedes C Class Saloon (2011-14)
Craig
15/08/2012
15/08/2012
8 / 10
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Craig of Nottingham, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 15/08/2012
Overall: 8 / 10
Delivery Person Comments
Man was very polite, smelt nice and was even wearing a nice Mercedes Benz polo shirt.
Delivery Punctuality Comments
Yes, came at 8 in the morning. caught me with my pants down.
Overall Punctuality Comments
Yes, came at 8 in the morning. caught me with my pants down.
Improvements
Not a lot.
Fiat 500 (2008-15)
Heledd
23/10/2012
23/10/2012
8 / 10
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Heledd of Pwllheli, who had a new Fiat 500 Hatchback (2008 - 2015) on 23/10/2012
Overall: 8 / 10
Cleanliness Comments
Inside was spotless but as the car had been driven from Wolverhampton to North Wales, it was quite dirty.
Mercedes C Class Saloon (2011-14)
Giorgio
26/10/2012
26/10/2012
8 / 10
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Giorgio of London, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 26/10/2012
Overall: 8 / 10
Ford Kuga Estate (2008-12)
29/10/2012
29/10/2012
10 / 10
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of , who had a new Ford Kuga Diesel Estate (2008 - 2012) on 29/10/2012
Overall: 10 / 10
Delivery Person Comments
driver was courteous & friendly it was his first day!
Delivery Punctuality Comments
said lunchtime if anything he was early
Overall Punctuality Comments
said lunchtime if anything he was early
Cleanliness Comments
sparkling clean!
Dealer Service Comments
not really had much contact other than the delivery driver
Overall Comments
overall brilliant!
Delivery Communication Comments
best communication ever. quickest delivery ever, I dealt with ALD before...no comparison....
Missing Comments
everything is there, its a FAB car!
Improvements
no it was brilliant!
Please can you send the first aid kit to Jim Bishop at the Agas address as I'm the driver..thanks
Nissan Qashqai (2010-13)
Julie
27/01/2012
27/01/2012
10 / 10
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Julie of Rickmansworth, who had a new Nissan Qashqai Hatchback (2010 - 2013) on 27/01/2012
Overall: 10 / 10
Volkswagen Up (2012-16)
Claire
29/10/2012
29/10/2012
8 / 10
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Claire of Warrington, who had a new VW Up Hatchback (2012 - 2016) on 29/10/2012
Overall: 8 / 10
Volkswagen Scirocco Coupe (2008-14)
29/10/2012
29/10/2012
10 / 10
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of , who had a new VW Scirocco Diesel Coupe (2008 - 2014) on 29/10/2012
Overall: 10 / 10
Delivery Person Comments
as above
Overall Comments
arrived when said. driver very polite. car spotless
Nissan Juke (2010-14)
Jon
25/10/2012
25/10/2012
8 / 10
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Jon of Cardiff, who had a new Nissan Juke Hatchback (2010 - 2014) on 25/10/2012
Overall: 8 / 10
Delivery Person Comments
Was extremely helpful. The care actual developed a fault during the delivery journey. Delivery person arranged roadside assistance.
Delivery Punctuality Comments
Was within a time frame as expected, car was delivered from more than 200 miles away so knew that delivery time would be an estimate.
Overall Punctuality Comments
Was within a time frame as expected, car was delivered from more than 200 miles away so knew that delivery time would be an estimate.
Cleanliness Comments
The car had covered 250 miles by the time I received it so it wasn't immaculate on the outside but near perfect
Damage Comments
There was a fault with a sensor on the car. Car was taken to the local Nissan dealership and was dealt with on the day.
Dealer Service Comments
Having established that there was a fault with the car, the delivery driver arranged roadside assistance and then left me to arrange works. Would have been more appropriate that the dealer arrange he necessary works and arrange my transportation. As it was, the car needed to be delivered to the local Nissan dealer, that Nissan dealer needs to be aware that they took delivery of my transport. It would have been helpful to have been offered a lift or to order a cab and offer me a seat to wait.
Overall Comments
Of course with a number of different companies involved it's difficult to get fluid communication. Would suggest that the delivery people make contact as soon as an anticipated delivery date is established. Was given 2 days notice but it's not always easy to free a morning or afternoon.
Nissan Juke (2010-14)
Deb
26/10/2012
26/10/2012
8 / 10
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Deb of BOLTON, who had a new Nissan Juke Hatchback (2010 - 2014) on 26/10/2012
Overall: 8 / 10
Delivery Person Comments
Just a nice normal man like my dad :-)
Delivery Punctuality Comments
Was waiting for me at work when I got in :-)
Overall Punctuality Comments
Was waiting for me at work when I got in :-)
Cleanliness Comments
Was nice & clean
Overall Comments
Friendly but a bit disappointed that he didn't leave me a copy of paperwork but nice man :-)
Delivery Communication Comments
Great comms from Ling cars cannot fault you. Delivery driver didn't call to tell me he was half an hour away but it was all good
Improvements
Can't think of anything all very good
Citroen C1 (2012-14)
Adz
25/10/2012
25/10/2012
8 / 10
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Adz of Swadlincote, who had a new Citroen C1 Hatchback (2012 - 2014) on 25/10/2012
Overall: 8 / 10
Delivery Person Comments
The Driver was friendly, professional and knowledgeable about his job and the car. I would recommend him to others.
Delivery Punctuality Comments
I wasn't given an ETA but the car arrived at 0915, giving me the rest of the day to sit about and drink tea.
Overall Punctuality Comments
I wasn't given an ETA but the car arrived at 0915, giving me the rest of the day to sit about and drink tea.
Cleanliness Comments
The car had been on a trailer so had some minor dirty marks. It was as clean as could be expected.
Damage Comments
I looked the car over but found no damage
Dealer Service Comments
The car arrived undamaged and with the service book etc.
Overall Comments
I was called by the delivery company at 0915 , to say the car was outside my house. I had expected a call before the delivery so had popped out for 5 minutes, to drop my motorcycle off.
Delivery Communication Comments
I was not aware when the car would arrive but the car was delivered at 0915 and arrived without me knowing it was on it's way.
Missing Comments
I still am not aware when the car should have it's first oil change. Most cars have this done for free after 500 miles but I can't find anything about it in my documents. The service gaps are 10000 miles after that.
Improvements
I would have liked to have been informed the car was on it's way. The driver had come all the way from Doncaster with a big truck. That's over an hour away from me and I still didn't know it was coming.
Volkswagen Golf (2011-16)
Diane
24/10/2012
24/10/2012
10 / 10
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Diane of Kent, who had a new VW Golf Diesel Cabriolet (2011 - 2016) on 24/10/2012
Overall: 10 / 10
Delivery Person Comments
very professional
Delivery Punctuality Comments
perfect
Overall Punctuality Comments
perfect
Cleanliness Comments
mmm lovely smell
Overall Comments
friendly and courteous delivery driver!
Improvements
foot mats please even cheap ones!
Toyota Prius+ Estate (2012-14)
Rob
24/10/2012
24/10/2012
8 / 10
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Rob of Hove, who had a new Toyota Prius+ Estate (2012 - 2014) on 24/10/2012
Overall: 8 / 10
Mercedes SLK Convertible (2012-16)
Duncan
24/10/2012
24/10/2012
10 / 10
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Duncan of Lichfield, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 24/10/2012
Overall: 10 / 10
Improvements
Nothing!
Citroen C1 (2012-14)
Debbie
23/10/2012
23/10/2012
8 / 10
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Debbie of Stockton On Tees, who had a new Citroen C1 Hatchback (2012 - 2014) on 23/10/2012
Overall: 8 / 10
Delivery Punctuality Comments
I requested a phone call 30 mins before delivery, from the driver which I did not receive. Luckily it was at lunchtime so I was home but otherwise I wouldn't have been.
Overall Punctuality Comments
I requested a phone call 30 mins before delivery, from the driver which I did not receive. Luckily it was at lunchtime so I was home but otherwise I wouldn't have been.
Dealer Service Comments
Did not provide full tank of fuel and mats on delivery as agreed. This has now been rectified by Lings but annoying that they agreed something, then didn't provide.
Delivery Communication Comments
Good from lings cars but as mentioned above, no phone call as requested.
Missing Comments
Mats missing but this has already been dealt with and they should be in the post.
Improvements
Ensure driver phones before delivery. It's not practical to take a full day off work to wait for a delivery, but 30/60mins notice would mean you can pop home from work in time.
Volkswagen Up (2012-16)
Moidy
22/10/2012
22/10/2012
8 / 10
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Moidy of London, who had a new VW Up Hatchback (2012 - 2016) on 22/10/2012
Overall: 8 / 10
Mercedes C Class Estate (2011-14)
Tom
23/10/2012
23/10/2012
10 / 10
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Tom of Cambridge, who had a new Mercedes C Class Diesel Estate (2011 - 2014) on 23/10/2012
Overall: 10 / 10
Delivery Person Comments
Nice chap Steve, showed me all the controls.
Delivery Punctuality Comments
It was before 9:00am very impressed.
Overall Punctuality Comments
It was before 9:00am very impressed.
Missing Comments
I havent got the form as I signed his and he took it with him.
Improvements
Nothing it was perfect.
Volkswagen Up (2012-16)
Leah
18/10/2012
18/10/2012
10 / 10
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Leah of Hyde, who had a new VW Up Hatchback (2012 - 2016) on 18/10/2012
Overall: 10 / 10
Improvements
Nothing
Volkswagen Up (2012-16)
Wendy
22/10/2012
22/10/2012
8 / 10
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Wendy of Halifax, who had a new VW Up Hatchback (2012 - 2016) on 22/10/2012
Overall: 8 / 10
Improvements
Wasn't expecting the delivery chap to be driving. He had to get to a railway station after delivering do I felt obliged to drop him off! :-(
Mercedes C Class Estate (2011-14)
Steve
28/09/2012
28/09/2012
10 / 10
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Steve of Telford, who had a new Mercedes C Class Estate (2011 - 2014) on 28/09/2012
Overall: 10 / 10
Nissan Juke (2010-14)
Gary
19/10/2012
19/10/2012
10 / 10
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Gary of Nelson, who had a new Nissan Juke Diesel Hatchback (2010 - 2014) on 19/10/2012
Overall: 10 / 10
Delivery Punctuality Comments
Exactly as requested
Overall Punctuality Comments
Exactly as requested
Overall Comments
Kept informed of the progress
Delivery Communication Comments
Kept updated
Improvements
Nothing
Skoda Fabia (2010-14)
James
19/10/2012
19/10/2012
8 / 10
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James of Dunmow, who had a new Skoda Fabia Diesel Hatchback (2010 - 2014) on 19/10/2012
Overall: 8 / 10
Improvements
Nothing - went very smoothly
Mercedes SLK Convertible (2012-16)
Chris
19/10/2012
19/10/2012
10 / 10
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Chris of Farndon, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 19/10/2012
Overall: 10 / 10
Delivery Person Comments
Nice guy
Delivery Communication Comments
Spot on
Improvements
Nothing
Mercedes SLK Convertible (2012-16)
18/10/2012
18/10/2012
8 / 10
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of , who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 18/10/2012
Overall: 8 / 10
Delivery Person Comments
very friendly and helpful
Delivery Punctuality Comments
9am prompt rang before hand to advise of the time
Overall Punctuality Comments
9am prompt rang before hand to advise of the time
Cleanliness Comments
Just a little dirty as had been driven up the motorway
Overall Comments
On time 9am
Missing Comments
Only today as didnt know it should have one as standard a fabric clip on wind deflector
Improvements
I offered to take the guy to Durham station as he was going to try and get there by bus which is almost impossible from here unless you walk miles and I awful him having to get there, this would be avoided if car came on trailer. But at no time did he ask me to do this he was quite surprised I offered but was really nice young man so didnt mind at all (and gave chance to try out the car)
Volvo V40 (2012-19)
Jon
18/10/2012
18/10/2012
8 / 10
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Jon of London, who had a new Volvo V40 Diesel Hatchback (2012 - 2019) on 18/10/2012
Overall: 8 / 10
Delivery Person Comments
Really nice chap. Knew his stuff. Made sure I checked everything out and was happy.
Delivery Punctuality Comments
You had said 0800-0900 and he was outside at 0800 on the dot.
Overall Punctuality Comments
You had said 0800-0900 and he was outside at 0800 on the dot.
Cleanliness Comments
Considering it had come down from Leeds in the rain, very good indeed.
Damage Comments
Not that i've found yet.
Dealer Service Comments
Not had any dealings with them at all really. Nothing to complain about.
Overall Comments
All very smooth and straightforward.
Delivery Communication Comments
Knew exactly what was happening and you managed to change the date for me too. Perfect.
Improvements
The only thing I could do with is some paperwork with my name on. Haven't leased before so don't know what there is to have but for example I need to get a parking permit from the council and at the minute i still have nothing to show that the car is 'mine'. I am in contact with Volvo now but yesterday and today they still have no record of the car on their system! They are now speaking to DVLA to find out.
Volkswagen Golf (2011-16)
Chris
16/10/2012
16/10/2012
8 / 10
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Chris of Stalybridge, who had a new VW Golf Diesel Cabriolet (2011 - 2016) on 16/10/2012
Overall: 8 / 10
Cleanliness Comments
Only issue was a dirty big sat nav mark in the middle of the windscreen...didnt feel like a new car!
Mercedes C Class Estate (2011-14)
Chris
15/10/2012
15/10/2012
8 / 10
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Chris of Tywyn, who had a new Mercedes C Class Diesel Estate (2011 - 2014) on 15/10/2012
Overall: 8 / 10
Improvements
Delivered on a trailer maybe
Volkswagen Golf (2011-16)
Chris
16/10/2012
16/10/2012
8 / 10
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Chris of Stalybridge, who had a new VW Golf Diesel Cabriolet (2011 - 2016) on 16/10/2012
Overall: 8 / 10
Cleanliness Comments
Covered in dirt as it had been driven 150 miles in the rain..although this was obv not dealer's fault
Overall Comments
Bit annoyed that the delivery driver chose to put his sat nav right in the middle of the windscreen, leaving a big mark
Nissan Juke (2010-14)
Colin
17/10/2012
17/10/2012
8 / 10
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Colin of Northumberland, who had a new Nissan Juke Hatchback (2010 - 2014) on 17/10/2012
Overall: 8 / 10
Delivery Punctuality Comments
Rang the day before to say delivery between 10 & 11 in the morning and came at 10 pasr 11 on a very wet day
Overall Punctuality Comments
Rang the day before to say delivery between 10 & 11 in the morning and came at 10 pasr 11 on a very wet day
Cleanliness Comments
Came from Bradford on a wet day so not spotless
Damage Comments
Have washed it and checked it over - no damage
Audi A3 (2008-13)
Becky
17/10/2012
17/10/2012
8 / 10
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Becky of Spennymoor, who had a new Audi A3 Diesel Cabriolet (2008 - 2013) on 17/10/2012
Overall: 8 / 10
Dealer Service Comments
Didn't have any contact.
Overall Comments
The lady rang first thing with an estimated time, was very pleasant and chatty when she arrived, went through all the details of the car and delivery forms.
Improvements
Only thing I'd say about the overall process was the length of time it took to be delivered. We had 3rd September, 26th September, then brought forward to 15th September, then beginning of Oct and then eventually landed. I'd have preferred to have been told in July that it could take a couple of months. However, I do understand this was the audi people and not ling, just a general comment :-)
Audi A3 (2008-13)
Becky
17/10/2012
17/10/2012
8 / 10
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Becky of Spennymoor, who had a new Audi A3 Diesel Cabriolet (2008 - 2013) on 17/10/2012
Overall: 8 / 10
Dealer Service Comments
Didn't have any contact.
Overall Comments
The lady rang first thing with an estimated time, was very pleasant and chatty when she arrived, went through all the details of the car and delivery forms.
Improvements
Only thing I'd say about the overall process was the length of time it took to be delivered. We had 3rd September, 26th September, then brought forward to 15th September, then beginning of Oct and then eventually landed. I'd have preferred to have been told in July that it could take a couple of months. However, I do understand this was the audi people and not ling, just a general comment :-)
Citroen Berlingo Van
15/10/2012
15/10/2012
10 / 10
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of , who had a new Citroen Berlingo L1 Diesel (2008 - 2018) on 15/10/2012
Overall: 10 / 10
Missing Comments
Now you have asked i cant find a delivery form.
Improvements
Nothing.
Mercedes C Class Saloon (2011-14)
David
06/10/2012
06/10/2012
10 / 10
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David of Glasgow, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 06/10/2012
Overall: 10 / 10
Jaguar XF Saloon (2011-15)
Paul
15/10/2012
15/10/2012
8 / 10
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Paul of Lichfield, who had a new Jaguar XF Diesel Saloon (2011 - 2015) on 15/10/2012
Overall: 8 / 10
Delivery Person Comments
Very good. Smelt more of Castrol R than cologne, but very pleasant and professional. Car didn't smell like it had been thrashed down the M6 from the Lake District.
Delivery Punctuality Comments
Very good. Arrived more or less at the appointed time...just overshot the house a couple of times that had me running up the Riad doing an impression of a windmill with arms flailing.
Overall Punctuality Comments
Very good. Arrived more or less at the appointed time...just overshot the house a couple of times that had me running up the Riad doing an impression of a windmill with arms flailing.
Cleanliness Comments
Good considering it had travelled 100+ miles down the M6. Car came with branded overmats and paper ones on top if those...and it even had a lite diesel left in it !!
Damage Comments
None that was obvious. Note: books were in a folder in the glovebox and I haven't been through it b
Dealer Service Comments
No interaction with supplying dealer.
Overall Comments
Very good. Car arrived on time and Malcolm did a comprehensive handover and explanation.
Improvements
You couldn't do anything but Jaguar Contract Hire could supply better quality overmats that actually match the interior colour and fit the footwells better...but a minor gripe.
Alfa Romeo Giulietta (2010-20)
Tony
15/10/2012
15/10/2012
6 / 10
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Tony of Worcester, who had a new Alfa Romeo Giulietta Diesel Hatchback (2010 - 2020) on 15/10/2012
Overall: 6 / 10
Delivery Person Comments
Pleasant and keen to help. Lacked some knowledge of some of the dials/gadgets
Delivery Punctuality Comments
Arrived a little earlier than expected. I would have liked a call around half hour before arrival as requested but I guess he couldn't due to driving alone ( see next one below )
Overall Punctuality Comments
Arrived a little earlier than expected. I would have liked a call around half hour before arrival as requested but I guess he couldn't due to driving alone ( see next one below )
Cleanliness Comments
Car was driven about a 100 miles to me in wet weather so outside was dirty on arrival but not excessively so. Inside was fine.
Dealer Service Comments
As first section above
Overall Comments
1st delivery date was "confirmed" and then postponed due to car being still at the docks !
Delivery Communication Comments
Would have been top marks if not for first date cockup
Improvements
Deliver cars by trailer if more than, say 50 miles. But most of all don't "confirm" a date if it isn't confirmed
Volkswagen Golf (2011-16)
John
08/10/2012
08/10/2012
10 / 10
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John of King\'s Lynn, who had a new VW Golf Diesel Cabriolet (2011 - 2016) on 08/10/2012
Overall: 10 / 10
Mercedes C Class Estate (2011-14)
Robby
09/10/2012
09/10/2012
8 / 10
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Robby of Telford, who had a new Mercedes C Class Estate (2011 - 2014) on 09/10/2012
Overall: 8 / 10
Missing Comments
the sat nav module was missing but sorted now
Improvements
perfect mant thanks
Mercedes SLK Convertible (2012-16)
Damian
11/10/2012
11/10/2012
8 / 10
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Damian of Darwen, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 11/10/2012
Overall: 8 / 10
Improvements
Made the dealers as efficient as Lings !!!
Volkswagen Beetle (2012-16)
Lou
12/10/2012
12/10/2012
8 / 10
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Lou of Bedlington, who had a new VW Beetle Diesel Hatchback (2012 - 2016) on 12/10/2012
Overall: 8 / 10
Delivery Person Comments
Pleasant and answered any questions I had
Delivery Punctuality Comments
Delivered within the time slot arranged
Overall Punctuality Comments
Delivered within the time slot arranged
Cleanliness Comments
It had been raining so a little dusty!
Dealer Service Comments
No contact other than delivery driver.
Overall Comments
No problems at all a good service
Delivery Communication Comments
Good communication before and on day of delivery.
Improvements
Stop the rain?!?!
Peugeot Expert Long Diesel
Bakes
12/10/2012
12/10/2012
8 / 10
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Bakes of Hull East Yorks, who had a new Peugeot Expert Long Diesel (2017 on) on 12/10/2012
Overall: 8 / 10
Toyota Auris (2010-12)
Jon
12/10/2012
12/10/2012
8 / 10
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Jon of Oldham, who had a new Toyota Auris Hatchback (2010 - 2012) on 12/10/2012
Overall: 8 / 10
Nissan Qashqai (2010-13)
Nick
10/10/2012
10/10/2012
8 / 10
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Nick of Devizes, who had a new Nissan Qashqai Diesel Hatchback (2010 - 2013) on 10/10/2012
Overall: 8 / 10
Mercedes C Class Saloon (2011-14)
Bob
10/10/2012
10/10/2012
10 / 10
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Bob of Montrose, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 10/10/2012
Overall: 10 / 10
Delivery Person Comments
Driver had excellent attitude nothing was too much trouble for him, took good time to explain all controls to me and ensured i was happy delivery was not rushed.
Delivery Punctuality Comments
Driver had car to me on time.
Overall Punctuality Comments
Driver had car to me on time.
Cleanliness Comments
Dreiver took the time to wash car at local car wash prior to delivering to house, very god action.
Damage Comments
No damage and driver made sure we inspected car in detail not rushed into accepting car, very good action.
Dealer Service Comments
Can only go on driver and he was a really good representitive for the dealer
Overall Comments
Very good delivery experience, no stress :)
Delivery Communication Comments
All very good and no stress
Improvements
Delivered me a Blue one LOL
Mazda 6 (2010-12)
Mike
09/10/2012
09/10/2012
8 / 10
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Mike of Tadworth, who had a new Mazda MAZDA6 Hatchback Special Edition (2010 - 2012) on 09/10/2012
Overall: 8 / 10
Damage Comments
small scratch on passenger door.
Missing Comments
Not given a Pre-Delivery Inspection Schedule as stated in the Warranty Book.
Improvements
Nothing could have been better. Very satisfactory.
Ford Fiesta (2008-12)
Jo
08/10/2012
08/10/2012
8 / 10
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Jo of Kent, who had a new Ford Fiesta Diesel Hatchback (2008 - 2012) on 08/10/2012
Overall: 8 / 10
Delivery Person Comments
He was from up north (they are a different species).
Delivery Punctuality Comments
Arrived when they said they would and when I requested.
Overall Punctuality Comments
Arrived when they said they would and when I requested.
Cleanliness Comments
No problems.
Overall Comments
Confirmation about the delivery day was only 4 hours before the car was delivered which was a bit annoying. Would have liked this to have been confirmed at least the day before.
Overall though very quick delivery and came when they said they would which was really good as I was at work.
Delivery Communication Comments
As said above, earlier confirmation would have been helpful.
Improvements
Confirmed the delivery date prior to the actual day. Would be good if delivery could be outside of working hours as this was a bit inconvenient with my job.
Nissan Qashqai+2 (2010-13)
Mark
08/10/2012
08/10/2012
8 / 10
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Mark of Batley, who had a new Nissan Qashqai+2 Hatchback Special Editions (2010 - 2013) on 08/10/2012
Overall: 8 / 10
Dealer Service Comments
unexpected late delivery day caused some problems
Improvements
well nissan recall caused damage so I dont think it could have been avoided
Mazda 6 (2010-12)
Jane
08/10/2012
08/10/2012
10 / 10
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Jane of Wigton, who had a new Mazda MAZDA6 Hatchback Special Edition (2010 - 2012) on 08/10/2012
Overall: 10 / 10
Delivery Person Comments
Very pleasant chap, told us what we needed to know about the car - very helpful.
Cleanliness Comments
The car was very clean inside and out.
Overall Comments
The chap telephoned to say what time he would arrive and he arrived exactly on time.
Improvements
Nothing - it was great thank you.
Volkswagen Up (2012-16)
Kev
02/10/2012
02/10/2012
10 / 10
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Kev of Stockport, who had a new VW Up Hatchback (2012 - 2016) on 02/10/2012
Overall: 10 / 10
Delivery Punctuality Comments
exactly on time
Overall Punctuality Comments
exactly on time
Improvements
nothing, was great from start to finish
Mercedes SLK Convertible (2012-16)
Ciaran
02/10/2012
02/10/2012
8 / 10
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Ciaran of Oundle, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 02/10/2012
Overall: 8 / 10
Delivery Person Comments
Delivery chap called me the night before to discuss. He wanted to know how to get out of the village after he'd delivered the car. There's no public transport here, but he was able to rearrange the delivery time so that I was able to arrange to give him a lift to the train station.
Cleanliness Comments
He confessed to stopping and cleaning it around the corner. A good thing!
Dealer Service Comments
I had no direct contact with them at all, so I can't say whether they were good or bad. But I've got my car, and that's a good thing!
Overall Comments
Almost precisely at the time we'd agreed.
Improvements
Not much really. I guess I was a bit surprised that the delivery man had no way to get back to the station after dropping my car off, but I was keen to drive it and I didn't mind giving him a lift. Would have been nice if I could have included those miles (about 28 miles round trip) in the delivery mileage.
Honda Civic (2012-14)
James
02/10/2012
02/10/2012
8 / 10
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James of Dundee, who had a new Honda Civic Hatchback (2012 - 2014) on 02/10/2012
Overall: 8 / 10
Delivery Punctuality Comments
I was told delivery would be an noon, it arrived at 8.30AM which was not a suitable time for me, the driver did however wait until I was free at 10AM which was good service.
Overall Punctuality Comments
I was told delivery would be an noon, it arrived at 8.30AM which was not a suitable time for me, the driver did however wait until I was free at 10AM which was good service.
Delivery Communication Comments
The incorrect delivery time was communicated.
Improvements
told me correct delivery time.
Volkswagen Golf (2011-16)
Kevin
05/10/2012
05/10/2012
8 / 10
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Kevin of Kingswinford, who had a new VW Golf Diesel Cabriolet (2011 - 2016) on 05/10/2012
Overall: 8 / 10
Dealer Service Comments
The little bit of contact we had was fine
Overall Comments
Car arrived within quoted time
Delivery Communication Comments
Couldn't fault it.
Improvements
No improvements required we were happy with the arrangements
Nissan Qashqai+2 (2010-13)
Jon
05/10/2012
05/10/2012
8 / 10
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Jon of Tyne And Wear, who had a new Nissan Qashqai+2 Hatchback (2010 - 2013) on 05/10/2012
Overall: 8 / 10
Delivery Person Comments
Perfect.
Delivery Punctuality Comments
I was told between 9.00am and 9.30am and he arrived at 9.30am on the dot!
Overall Punctuality Comments
I was told between 9.00am and 9.30am and he arrived at 9.30am on the dot!
Cleanliness Comments
The car was dusty was the drive over from Manchester - unavoidable I guess. Otherwise, perfect.
Overall Comments
The driver was very polite and took his time to explain the functionality of the car and made sure that I was 100% happy. The process was simple and enjoyable.
Delivery Communication Comments
Spot on! Perfect!
Improvements
In a perfect world, the car would arrive in showroom condition i.e. no dust and 0.1 miles on the clock. I guess this could be achieved by delivering it on a lorry or by picking it up from a local dealer - cost prohibitive I suppose.
That said, overall we are 100% happy!
Nissan Qashqai+2 (2010-13)
Ed
05/10/2012
05/10/2012
6 / 10
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Ed of Spalding, who had a new Nissan Qashqai+2 Diesel Hatchback (2010 - 2013) on 05/10/2012
Overall: 6 / 10
Delivery Person Comments
Pleasant chap - nice manner. Gave him a lift to railway station to catch his train
Delivery Punctuality Comments
As stated earlier think there had been some confusion around delivery time etc. It wasn't a problem just meant that the driver had to wait around 15 mins for me to get back from work.
Overall Punctuality Comments
As stated earlier think there had been some confusion around delivery time etc. It wasn't a problem just meant that the driver had to wait around 15 mins for me to get back from work.
Cleanliness Comments
Was great inside but outside there was dirt build up - I suppose I better get used to that having a white car with lots of muddy water around. I'm sure the vehicle was spotless when it left the garage up north.
Damage Comments
Nothing that I could see
Overall Comments
Delivery man very pleasant. However had expected a call 30 mins before arrival and also asked for delivery after 11.30. I think there had been some confusion their end because he had got a note saying must be delivered between 9 and 9.30 and nothing about phone first. He said there was confusion in the office between a black Qashqai and a white one ( mine). Anyway right car arrived so alls well. Just thought I'd raise it because I'm sure the other delivery was probably expecting it at 9am and probably they would have been disappointed
Improvements
Avoid confusion around times etc. Got the impression I was lucky to get the right colour car if I believe the delivery man
Honda Civic (2012-14)
Rosemary
04/10/2012
04/10/2012
10 / 10
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Rosemary of Cottingham, who had a new Honda Civic Hatchback (2012 - 2014) on 04/10/2012
Overall: 10 / 10
Delivery Person Comments
Smart, pleasant driver, took his time to deliver the vehicle and allow me to look round it.
Delivery Punctuality Comments
As promised
Overall Punctuality Comments
As promised
Cleanliness Comments
Very minor splashing from transport. Immaculate inside.
Improvements
Nothing, thank you
Mercedes C Class Saloon (2011-14)
John
04/10/2012
04/10/2012
8 / 10
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John of Coventry, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 04/10/2012
Overall: 8 / 10
Cleanliness Comments
The car had been through a rainstorm on the way down the m6 so was a bit mucky. Apart from that, spotless inside.
Improvements
Nothing at all
Mercedes E Class Estate (2010-13)
03/10/2012
03/10/2012
10 / 10
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of , who had a new Mercedes E Class Diesel Estate (2010 - 2013) on 03/10/2012
Overall: 10 / 10
Dealer Service Comments
No problems.
Improvements
Nothing, it came when you said it would.
Mercedes SLK Convertible (2012-16)
Russell
03/10/2012
03/10/2012
10 / 10
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Russell of Spilsby, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 03/10/2012
Overall: 10 / 10
Delivery Person Comments
Can't fault him.
Delivery Punctuality Comments
Spot on.
Overall Punctuality Comments
Spot on.
Cleanliness Comments
He drove it from Bolton and had a car wash just down the road from me, car was mint.
Damage Comments
Perfectos !
Dealer Service Comments
Cannot fault them.
Overall Comments
Car arrived when they said it would.
Improvements
Could have been delivered by a young lady, hehe!
Mercedes C Class Estate (2011-14)
Nicola
05/09/2012
05/09/2012
8 / 10
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Nicola of Ballymena, who had a new Mercedes C Class Diesel Estate (2011 - 2014) on 05/09/2012
Overall: 8 / 10
Missing Comments
I have still not received the V5 Document, which I understand I will hold as it is an Operating Lease
Volkswagen CC Saloon (2012-16)
Martin
03/10/2012
03/10/2012
8 / 10
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Martin of LUTON, who had a new VW CC Diesel Saloon (2012 - 2016) on 03/10/2012
Overall: 8 / 10
Delivery Person Comments
No body odour detected, so cannot comment further.
Delivery Punctuality Comments
Delivered 30 minutes before scheduled time.
Overall Punctuality Comments
Delivered 30 minutes before scheduled time.
Dealer Service Comments
Good so far.
Overall Comments
The car had 106 miles on the clock, but as it was driven from Portsmouth... that's not surprising.
Delivery Communication Comments
I would have said EXCELLENT, but you have not got EXCELLENT on your list, so Very Good will do!.
Missing Comments
Nothing missing, to my knowledge.
Improvements
well, I would have liked a Pipe Band to escort my new car into my road and on to my driveway. You might also have considered granting all the kids in Luton a day off school, in recognition of the shiny new car in their midst. But apart from that.... it was rather excellent.
Hyundai Santa Fe Estate (2006-12)
02/10/2012
02/10/2012
6 / 10
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of , who had a new Hyundai Santa Fe Diesel Estate (2006 - 2012) on 02/10/2012
Overall: 6 / 10
Delivery Communication Comments
Best just deal with you Ling eh! xxx
Hyundai IX35 Estate (2010-15)
02/10/2012
02/10/2012
8 / 10
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of , who had a new Hyundai IX35 Diesel Estate (2010 - 2015) on 02/10/2012
Overall: 8 / 10
Improvements
Everything was excellent.
Mercedes C Class Saloon (2011-14)
Andy
27/09/2012
27/09/2012
8 / 10
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Andy of Lathom, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 27/09/2012
Overall: 8 / 10
Volkswagen Beetle (2012-16)
Vanessa
02/10/2012
02/10/2012
8 / 10
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Vanessa of Stevenage, who had a new VW Beetle Diesel Hatchback (2012 - 2016) on 02/10/2012
Overall: 8 / 10
Cleanliness Comments
On delivery I thought it was immaculate yet it was actually damaged and I didnt see :(
Damage Comments
Big rip/slash in the back of the drivers seat and gouged plastic on the seat handle thingy
Dealer Service Comments
Only poor as I have damage, otherwise it would of been Very Good
Missing Comments
a back window wiper!!
Improvements
Nothing apart from no damage.
Mercedes C Class Saloon (2011-14)
Alan
02/10/2012
02/10/2012
10 / 10
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Alan of Preston, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 02/10/2012
Overall: 10 / 10
Delivery Person Comments
delivery guy was very friendly and helpfull
Delivery Punctuality Comments
On time
Overall Punctuality Comments
On time
Cleanliness Comments
Very clean
Overall Comments
Delivery was at the time specified and the delivery guy was very friendly and helpfull
Improvements
Everything went very smoothly so cannot get better than that!
Mercedes SLK Convertible (2012-16)
Peter
02/10/2012
02/10/2012
8 / 10
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Peter of Louth, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 02/10/2012
Overall: 8 / 10
Delivery Person Comments
Smelt of honey and vanilla
Damage Comments
A couple of 'sticky' bits to rub off probably where stickers were put on the car but nothing permanent
Volkswagen CC Saloon (2012-16)
Andy
27/09/2012
27/09/2012
10 / 10
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Andy of GLASGOW, who had a new VW CC Diesel Saloon (2012 - 2016) on 27/09/2012
Overall: 10 / 10
Improvements
Nothing enjoyed it.
Skoda Citigo (2012-17)
Paul
01/10/2012
01/10/2012
8 / 10
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Paul of Wattisfield, who had a new Skoda Citigo Hatchback (2012 - 2017) on 01/10/2012
Overall: 8 / 10
Dealer Service Comments
Didn't have any dealing with dealer so don't know?
Improvements
A call to advise on time would be nice as delivery was before 9.00am & I wasn't expecting it so early. But that is better than waiting all day!! Also handover offer to explain controls would be nice as I still don't know how some things work?
Volkswagen Up (2012-16)
01/10/2012
01/10/2012
8 / 10
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of , who had a new VW Up Hatchback (2012 - 2016) on 01/10/2012
Overall: 8 / 10
Nissan Juke (2010-14)
Julie
28/09/2012
28/09/2012
10 / 10
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Julie of Biggleswade, who had a new Nissan Juke Hatchback (2010 - 2014) on 28/09/2012
Overall: 10 / 10
Missing Comments
Floor mats were in the boot, but the front drivers one didn't fit, should clip in under seat but clips/holes in worng place.
Improvements
Very happy with delivery driver, phoned before hand, arrived on at time stated, then showed me features on car, overall a very good experience
Mercedes C Class Coupe (2011-15)
Jonny
28/09/2012
28/09/2012
6 / 10
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Jonny of Gateshead, who had a new Mercedes C Class Coupe (2011 - 2015) on 28/09/2012
Overall: 6 / 10
Delivery Person Comments
Pleasant enough person, but see coments above.
Delivery Punctuality Comments
other than the comments above when the driver disappeared with my new car then didnt answer his phone for an hour!
Overall Punctuality Comments
other than the comments above when the driver disappeared with my new car then didnt answer his phone for an hour!
Cleanliness Comments
Inside marks on the dashboard and not what you expect on a brand new car, theis needed cleaning. Just marks on the dash, upholstery very clean. Outside could have been cleaner and alloys werent clean at all.
Damage Comments
as per previous email and picture, 1 inch dent and scratch on passenger door.
Dealer Service Comments
not sure if dealer or delliuvery company (see notes above)
Overall Comments
Car delivered with scratch on passenger door. Driver called me at 7.50 to say he was waaiting for me so I hurried to get there to find he had driven off and didnt return until 10am giving me a story about he wanted to take the car for a wash! The car hadnt been washed!
Delivery Communication Comments
kept up to date on delivery and progress regularly and happy with this.
Improvements
Driver could have not disappeared for an hour and a half after I had rushed too meet him. and dent/scratch in car wasnt good. It wasnt raining and car could have been cleaner on the outside and scuffs/marks on dash cleaned up.
Honda Civic (2012-14)
Lee
28/09/2012
28/09/2012
8 / 10
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Lee of , who had a new Honda Civic Hatchback (2012 - 2014) on 28/09/2012
Overall: 8 / 10
Improvements
Nothing - all good
Honda Civic (2012-14)
Dev
29/09/2012
29/09/2012
8 / 10
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Dev of Bedworth, who had a new Honda Civic Diesel Hatchback (2012 - 2014) on 29/09/2012
Overall: 8 / 10
Delivery Person Comments
pleasant guy
Overall Comments
Arrived on time
Missing Comments
i'm really not sure if i was expecting car matts. suprising that a brand new car would not have them?
Improvements
nothing
Honda CR-V Estate (2009-12)
Michael
27/09/2012
27/09/2012
8 / 10
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Michael of Maidenhead, who had a new Honda CR-V Diesel Estate (2009 - 2012) on 27/09/2012
Overall: 8 / 10
Delivery Person Comments
Very nice delivery driver.
Overall Comments
Not a big deal, but it would have been nice to see it arrive on a truck rather than driven.
Improvements
Not much... really pleased with almost everything.
Mercedes C Class Saloon (2011-14)
Brian
28/09/2012
28/09/2012
10 / 10
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Brian of Wallsend, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 28/09/2012
Overall: 10 / 10
Improvements
no all was brilliant
Volkswagen Golf (2009-12)
Tom
29/09/2012
29/09/2012
10 / 10
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Tom of Mansfield, who had a new VW Golf Diesel Hatchback (2009 - 2012) on 29/09/2012
Overall: 10 / 10
Improvements
Nothing
Citroen C1 (2012-14)
Keith
28/09/2012
28/09/2012
8 / 10
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Keith of Minster On Sea, who had a new Citroen C1 Hatchback (2012 - 2014) on 28/09/2012
Overall: 8 / 10
Volkswagen Polo (2009-14)
Chris
27/09/2012
27/09/2012
8 / 10
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Chris of Hook, who had a new VW Polo Hatchback (2009 - 2014) on 27/09/2012
Overall: 8 / 10
Cleanliness Comments
Outside of car dirty
Improvements
Would have been nice if car was clean but maybe that was unavoidable due to the weather.
Mercedes E Class Saloon (2011-12)
Iain
28/09/2012
28/09/2012
8 / 10
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Iain of Stockport, who had a new Mercedes E Class Saloon Special Edition (2011 - 2012) on 28/09/2012
Overall: 8 / 10
Overall Comments
Superb
Mercedes C Class Saloon (2011-14)
28/09/2012
28/09/2012
6 / 10
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of , who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 28/09/2012
Overall: 6 / 10
Delivery Person Comments
no problem (unless he scratched the boot!)
Damage Comments
as above,
Dealer Service Comments
ref scratch (sorry but it stopped it being a very good dealer.
Overall Comments
I believe the dealer knew about the scratch on boot, but hoped to "wing it", excellent but the scratch was a total downer!
Improvements
as above :)
Volkswagen Beetle (2012-16)
Gregor
28/09/2012
28/09/2012
10 / 10
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Gregor of Larbert, who had a new VW Beetle Diesel Hatchback (2012 - 2016) on 28/09/2012
Overall: 10 / 10
Delivery Person Comments
Very nice man, cant say I noticed any unpleasant body odour and certainly no lingering smells in the car.
Delivery Punctuality Comments
Bang on time, even although he got lost
Overall Punctuality Comments
Bang on time, even although he got lost
Cleanliness Comments
I'm putting very good here even although the car needed washed. Due to where we are there wasn't an easily accessible hand wash, so rather than get lost finding one, we agreed that he would give me 5 quid and i'd get it done, which I did. So I have no complaints at all, internally the car was spotless.
Overall Comments
Very friendly delivery driver, got up very early to drive the 300 odd miles from rugby to Larbert
Delivery Communication Comments
You guys were very good with the time and date updates and I received a call from the delivery driver the day before confirming times etc.
Improvements
I think there should have been a huge bunch of flowers in the back seat, an umbrella, and a slap up meal... possibly one of those large comedy cheques for a six figure sum and tickets for a luxury holiday... Sorry, no i'm getting confused between getting a new car and a game show. the car was perfect! It got here on time with no damage and a very pleasant delivery man. Absolutely no room for improvement!!!
Mercedes C Class Saloon (2011-14)
Richard
27/09/2012
27/09/2012
8 / 10
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Richard of Bromley, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 27/09/2012
Overall: 8 / 10
Volkswagen Up (2012-16)
Sarah
28/09/2012
28/09/2012
10 / 10
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Sarah of Goole, who had a new VW Up Hatchback (2012 - 2016) on 28/09/2012
Overall: 10 / 10
Delivery Person Comments
really nice man very friendly and helpful!
Delivery Punctuality Comments
he rang the night before to confirm time and arrived early as i had asked him too!
Overall Punctuality Comments
he rang the night before to confirm time and arrived early as i had asked him too!
Cleanliness Comments
immaculate
Improvements
nothing it was great!
Honda Civic (2012-14)
Colin
28/09/2012
28/09/2012
8 / 10
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Colin of Reading, who had a new Honda Civic Diesel Hatchback (2012 - 2014) on 28/09/2012
Overall: 8 / 10
Cleanliness Comments
Interior wasn't amazing.
Citroen DS3 (2010-15)
Adam
28/09/2012
28/09/2012
6 / 10
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Adam of Inverurie, who had a new Citroen DS3 Hatchback (2010 - 2015) on 28/09/2012
Overall: 6 / 10
Delivery Person Comments
Very nice lady
Delivery Punctuality Comments
You advised us 1-2 pm delivery, arrived 2.30, but no call during the day to advise us when they would be turning up.
Overall Punctuality Comments
You advised us 1-2 pm delivery, arrived 2.30, but no call during the day to advise us when they would be turning up.
Cleanliness Comments
I know they had to drive it a long way, but the outside was v dirty, inside was good.
Dealer Service Comments
Disappointed not to have clean outside of the car, no call to advise they would be a bit late
Overall Comments
Generally OK, I didn't get any call to confirm delivery time from them, they arrived a little late about 2.30, quoted 1-2 so not too bad. They had the wrong name on the delevery note, but that may have been one of you.
Missing Comments
I'm not sure what agreement was, but there were no mats, also not sure what deal is ref fuel, there was about a quarter of a tank in.
Improvements
A call to say they were coming, plus a rough ETA, a clean of the outside of the car locally before delivery
Mercedes C Class Saloon (2011-14)
Anne
28/09/2012
28/09/2012
10 / 10
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Anne of Glasgow, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 28/09/2012
Overall: 10 / 10
Delivery Punctuality Comments
Received phone call 30 mins before delivery. And driver arrived on time.
Overall Punctuality Comments
Received phone call 30 mins before delivery. And driver arrived on time.
Improvements
Nothing, excellent service.
Kia Sportage Estate (2010-16)
Steve
25/09/2012
25/09/2012
10 / 10
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Steve of Ightham, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 25/09/2012
Overall: 10 / 10
Improvements
delighted in every way with the service form Ling and Kia
Mercedes SLK Convertible (2012-16)
Akit
26/09/2012
26/09/2012
8 / 10
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Akit of Leicester, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 26/09/2012
Overall: 8 / 10
Cleanliness Comments
Bad weather resulted in the car being dirty on the day. Not the drivers fault. Inside the car was in excellent condition.
Dealer Service Comments
Dealer was supposed to de-badge the car but didn't. Then they called back next day and informed me I can take it off myself. I'm not particularly comfortable doing it myself as it is a leased car (Just in case I damage it). Looks like I have to take it to a Merc dealer locally to get it sorted :(
Delivery Communication Comments
Driver called and said that he was expected to be at my house for 1130 and it was. He called 45 mins in advance.
Improvements
Everything from handing over from Ling to delivery was perfect. Only disappointing part was the de-badging of the vehicle.
Mercedes SLK Convertible (2012-16)
Clayt
27/09/2012
27/09/2012
8 / 10
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Clayt of Billericay, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 27/09/2012
Overall: 8 / 10
Delivery Person Comments
Dealer was great - even got the car cleaned and states on car showed he hadnt ragged it down the motorway.
Delivery Punctuality Comments
Guy called me night before to advise he'll be here between 8am and 8.30am which he was
Overall Punctuality Comments
Guy called me night before to advise he'll be here between 8am and 8.30am which he was
Cleanliness Comments
Guy had it cleaned
Overall Comments
All good apart from sat nav was not installed.
Delivery Communication Comments
All brilliant
Missing Comments
Sat nav
Improvements
Would of been nice to have the car with zero mileage on or had the option to pick up from a local dealer but apart from that nothing
Volkswagen Tiguan Estate (2011-16)
Nicola
27/09/2012
27/09/2012
8 / 10
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Nicola of Crawley, who had a new VW Tiguan Diesel Estate (2011 - 2016) on 27/09/2012
Overall: 8 / 10
Improvements
Nothing
Volkswagen Up (2012-16)
David
26/09/2012
26/09/2012
8 / 10
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David of North Ferriby, who had a new VW Up Hatchback (2012 - 2016) on 26/09/2012
Overall: 8 / 10
Improvements
None, we were very happy with the delivery process, ahead of time we were first given, we were given a one hour notice of the delivery and the gentleman who brought it was very pleasant. Thank you very much once again, for your excellent service.
Citroen C4 (2011-17)
Cat
25/09/2012
25/09/2012
10 / 10
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Cat of Lichfield, who had a new Citroen C4 Diesel Hatchback (2011 - 2017) on 25/09/2012
Overall: 10 / 10
Mercedes C Class Saloon (2011-14)
20/09/2012
20/09/2012
8 / 10
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of , who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 20/09/2012
Overall: 8 / 10
Dealer Service Comments
So Far..........
Delivery Communication Comments
Just a little rushed at the end regarding Insurance and documents to sign before the dealer would release. If I had been working away for any longer the delivery date would not have been able to be met.
Improvements
Bacon Sarnies would have been nice!
Volkswagen Touareg Estate (2010-14)
Gaz
25/09/2012
25/09/2012
10 / 10
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Gaz of Warwick, who had a new VW Touareg Diesel Estate (2010 - 2014) on 25/09/2012
Overall: 10 / 10
Missing Comments
The rest of the fuel
Mercedes C Class Estate (2011-14)
Lee
25/09/2012
25/09/2012
8 / 10
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Lee of Nottingham, who had a new Mercedes C Class Diesel Estate (2011 - 2014) on 25/09/2012
Overall: 8 / 10
Delivery Person Comments
illustarted basic controls and systems, presentable.
Delivery Punctuality Comments
On time and phoned to let me know he hjad arrived.
Overall Punctuality Comments
On time and phoned to let me know he hjad arrived.
Cleanliness Comments
all in good clean order.
Damage Comments
No apparent damage noticed.
Dealer Service Comments
did not reply to direct email comms. (email) Also, the temp Merc insurance didnt reply until monday 24th at 5:20pm. This would have voided the delivery if i had relied upon it!
Overall Comments
On time, good comms from driver.
Delivery Communication Comments
phoned me when he arrived. I did ask the driver to call before he arrived but he knew where he was coming to.
Improvements
I cant think of anything that you could have done to expedite the delivery. Like me, you actioned all comms without delay and kept me informed every step of the way. You also spoon fed me instructions on a need to know basis. this meant that i wasnt overwhelmed with information all at once. An excellent process.
Mercedes E Class Saloon (2011-12)
Matt
24/09/2012
24/09/2012
6 / 10
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Matt of Bromley, who had a new Mercedes E Class Saloon Special Edition (2011 - 2012) on 24/09/2012
Overall: 6 / 10
Delivery Person Comments
As previously stated; professional, polite, informative. A credit to his organisation.
Delivery Punctuality Comments
The driver kept me informed of his (extremely accurate) ETA, throughout the journey. I did, by the way, phone Mercedes Bolton at 08.45 on the day of delivery, to get an ETA. They promised to phone back, just as soon as the guy who knew, came in. They didn't. Customer service?
Overall Punctuality Comments
The driver kept me informed of his (extremely accurate) ETA, throughout the journey. I did, by the way, phone Mercedes Bolton at 08.45 on the day of delivery, to get an ETA. They promised to phone back, just as soon as the guy who knew, came in. They didn't. Customer service?
Cleanliness Comments
269 wet, filthy, motorway miles. How clean could it be? Interior spotless.
Dealer Service Comments
See above. They just don't value your business or your customers, Ling. Shame, business must be booming in Bolton. :(
Overall Comments
Hmmm! Kinda thought a Mercedes Main Dealer would deliver a prestigous passenger vehicle on a covered trailer (especially 269 miles to London...in a biblical deluge!); the car was externally filthy. My current Mercedes 500SL was delivered on a trailer - 0 delivery miles - and only from North London.
I don't think your dealer, is showing any respect for you or your customers. If I was your corporate vehicle buyer, there would be harsh words, quietly spoken, with the local Sales Director and Mercedes UK HQ. By the way, no complaints about the deliver driver, he was professional, polite and kept in telephone contact throughout the journey. Maybe Mercedes Bolton could take a few customer service tips from him!!
Delivery Communication Comments
The delivery Driver 10 out of 10. Superb!
Mercedes Bolton...er, still waiting for that phone call guys!!
Missing Comments
A bottle of Premier Crue Bollinger perhaps?
Improvements
Long haul delivery, especially in the prestige sector, should be trailered, covered preferably. As I say, my SL came via a specialist car transporter, from North London. Mind you, I bought direct, I don't take prisoners and I'm happy to walk away if a supplier doesn't want to comply. There's a raft of dealers out there, just baying to grab your kind of bulk business, if the other guys are too lazy or thick to realise what a sterling goldmine LingLeasing is, then go elsewhere. I'd have loved you when I was a salesman...I'd have slept on your front door mat!! HAHAHA!
Citroen DS3 (2010-15)
Kenneth
21/09/2012
21/09/2012
6 / 10
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Kenneth of Aberdeen, who had a new Citroen DS3 Hatchback (2010 - 2015) on 21/09/2012
Overall: 6 / 10
Delivery Person Comments
not the friendliest, but then not the worst either
Delivery Punctuality Comments
within the 1 hour delivery window given
Overall Punctuality Comments
within the 1 hour delivery window given
Cleanliness Comments
car had been driven 400 miles then power-washed just before delivery, but was still quite dirty
Damage Comments
slight scratches/scuffs in a couple of places. not a big deal when i don't own the car, but still a little disappointing
Dealer Service Comments
a lot of poor communication between dealer and factory. i probably would've ordered a different car if i'd known it was going to take so long
Overall Comments
for reasons below
Delivery Communication Comments
lingscars managed to get an update from dealer with 1-hour delivery window
Improvements
would've been nice if car was not driven, but it's understandable when delivery is 'free'
Nissan Qashqai+2 (2010-13)
Sahem
24/09/2012
24/09/2012
8 / 10
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Sahem of Middlesex, who had a new Nissan Qashqai+2 Hatchback Special Editions (2010 - 2013) on 24/09/2012
Overall: 8 / 10
Missing Comments
Not immediately apparent
Toyota Aygo (2012-14)
Neil
24/09/2012
24/09/2012
8 / 10
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Neil of Norwick, who had a new Toyota Aygo Hatchback (2012 - 2014) on 24/09/2012
Overall: 8 / 10
Hyundai i40 Estate (2011-15)
Paul
21/09/2012
21/09/2012
8 / 10
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Paul of Tewkesbury, who had a new Hyundai i40 Diesel Tourer (2011 - 2015) on 21/09/2012
Overall: 8 / 10
Delivery Punctuality Comments
Estimate was by 10:30am, arrived just before that
Overall Punctuality Comments
Estimate was by 10:30am, arrived just before that
Cleanliness Comments
Didn't have any floor mats, only paper
Delivery Communication Comments
Rang ahead to confirm delivery
Missing Comments
Delivery form said should have £20 of fuel but was delivered nearly on warning light (approx 80 miles remaining which is less than £20 worth)
Mercedes SLK Convertible (2012-16)
Paul
21/09/2012
21/09/2012
8 / 10
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Paul of Newcastle Upon Tyne, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 21/09/2012
Overall: 8 / 10
Delivery Person Comments
Pleasant and friendly.
Delivery Punctuality Comments
The dealer said I could collect at 2:00pm and he was ready for me.
Overall Punctuality Comments
The dealer said I could collect at 2:00pm and he was ready for me.
Cleanliness Comments
Good valet apart from a couple of minor marks on the dash and one on the driver's door - nothing serious though. I cleaned them off when I got it home.
Overall Comments
I collected the car because the time they could deliver was between 5:00 and 5:30pm on Friday evening. This was no good to me because I knew I would not be at home.
Missing Comments
The spedc and Sales manager's I spoke to before ordering the car explained that this model came with Red seatbelts and red stitching on the seat piping, this is confirmed in the current SLK brochure. However it was delivered with black seat belts and white stitching! When I asked why I was told I should have ordered the red seatbelts, even though every piece of pre sales information stated they were standard! Not good enough.
Improvements
Not much you could do about the red seatbelts - too late by then.
Toyota Aygo (2012-14)
Vicki
21/09/2012
21/09/2012
6 / 10
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Vicki of East Sussex, who had a new Toyota Aygo Hatchback (2012 - 2014) on 21/09/2012
Overall: 6 / 10
Delivery Person Comments
Asked for a lift to the station. But was pleasant.
Delivery Punctuality Comments
I didn't receive an email with delivery estimate time, until he had actually arrived.
Overall Punctuality Comments
I didn't receive an email with delivery estimate time, until he had actually arrived.
Cleanliness Comments
Car was clean inside, but bit muddy due to driving from far distance.
Improvements
Just a rougher time, that's all.
Mercedes C Class Saloon (2011-14)
Angie
21/09/2012
21/09/2012
8 / 10
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Angie of Aberdeen, who had a new Mercedes C Class Saloon (2011 - 2014) on 21/09/2012
Overall: 8 / 10
Volkswagen Up (2012-16)
Simon
20/09/2012
20/09/2012
10 / 10
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Simon of Leeds, who had a new VW Up Hatchback (2012 - 2016) on 20/09/2012
Overall: 10 / 10
Mercedes C Class Estate (2011-14)
Mark
20/09/2012
20/09/2012
8 / 10
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Mark of Dursley, who had a new Mercedes C Class Diesel Estate (2011 - 2014) on 20/09/2012
Overall: 8 / 10
Delivery Person Comments
Very polite and helpful, explained the controls and paired my phone to the car's bluetooth.
Delivery Punctuality Comments
Car arrived at the very beginning of the time window stated
Overall Punctuality Comments
Car arrived at the very beginning of the time window stated
Cleanliness Comments
Car was driven down in the rain so had some dirt but it was obvious that the car has been cleaned and polished beforehand
Damage Comments
No damage
Dealer Service Comments
Only contact I had with the dealer waas the delivery person, he was polite, helpful and professional.
Overall Comments
Very happy :)
Sorry I can't give you any ammunition to beat the dealer with :)
Delivery Communication Comments
Excellent communication from Ling and her colleagues regarding car delivery
Improvements
N/A
Nissan Juke (2010-14)
David
19/09/2012
19/09/2012
8 / 10
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David of Kent, who had a new Nissan Juke Hatchback (2010 - 2014) on 19/09/2012
Overall: 8 / 10
Delivery Communication Comments
Car was a week late from the original date but that was down to the dealers changing ownership. You sorted out a free hire car to cover the week. Thank you for that and for also covering the extra cost.
Hyundai i10 (2011-13)
Nigel
11/09/2012
11/09/2012
8 / 10
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Nigel of Tredegar, who had a new Hyundai i10 Hatchback (2011 - 2013) on 11/09/2012
Overall: 8 / 10
Damage Comments
Slight scratch on inside of passenger door, near the door sensor, due to a spanner or tool.
Dealer Service Comments
Car arrived with door sensor light on the dash, dealer obviously noticed this and tried to ammend, scratching inside of door in doing so, also I was not told this on delivery, and of course when car arrived I sat in and checked all over but drivers door was open anyway, so thought nothing of the light on.
Mercedes SLK Convertible (2012-16)
Jilly
13/09/2012
13/09/2012
8 / 10
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Jilly of Abergavenny, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 13/09/2012
Overall: 8 / 10
Delivery Person Comments
The gentleman was a little difficult to understand.
Cleanliness Comments
Cleaned to the usual standards, given that the valeters only have about an hour on each car. But I am very fussy.
Mercedes S Class Saloon (2009-13)
Bunny
18/09/2012
18/09/2012
8 / 10
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Bunny of Sutton Coldfield, who had a new Mercedes S Class Diesel Saloon (2009 - 2013) on 18/09/2012
Overall: 8 / 10
Overall Comments
I WAS EXPECTING THE CAR TO BE DELIVERED ON A LORRY BUT WAS DRIVEN DOWN
Improvements
A BIT MORE PERSONAL TOUCH IE FLOWERS OR A HAMPER
Volkswagen Beetle (2012-16)
Andy
17/09/2012
17/09/2012
8 / 10
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Andy of Newcastle Upon Tyne, who had a new VW Beetle Diesel Hatchback (2012 - 2016) on 17/09/2012
Overall: 8 / 10
Damage Comments
But the spoiler I was promised must have fallen off on the way here as it doesnt have one! :-(
Dealer Service Comments
Spoiler fell off :-( (it didnt have one!) ;-)
Improvements
Nothing, everything was perfect!
Vauxhall Astra (2009-12)
17/09/2012
17/09/2012
8 / 10
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of , who had a new Vauxhall Astra Diesel Hatchback (2009 - 2012) on 17/09/2012
Overall: 8 / 10
Dealer Service Comments
due in date kept changing
Nissan Juke (2010-14)
Judith
17/09/2012
17/09/2012
8 / 10
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Judith of Southampton, who had a new Nissan Juke Diesel Hatchback (2010 - 2014) on 17/09/2012
Overall: 8 / 10
Improvements
Not very much at all, seamless!!
Peugeot 3008 Estate (2009-13)
Gary
17/09/2012
17/09/2012
8 / 10
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Gary of Harrogate, who had a new Peugeot 3008 Diesel Estate (2009 - 2013) on 17/09/2012
Overall: 8 / 10
Dealer Service Comments
Didn't really have much to do with them, you had done it all already.
Improvements
Finding 50 grand in cash in the glovebox would have been cool!
Mercedes C Class Saloon (2011-14)
James
17/09/2012
17/09/2012
8 / 10
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James of Basildon, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 17/09/2012
Overall: 8 / 10
Overall Comments
Arrived early and car was perfect.
Mercedes E Class Coupe (2009-13)
Andy
14/09/2012
14/09/2012
8 / 10
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Andy of Kendal, who had a new Mercedes E Class Diesel Coupe (2009 - 2013) on 14/09/2012
Overall: 8 / 10
Overall Comments
I was informed in advance of the delivery time and it arrived at the time. The man who delivered it gave me a full explanation of the car and gadgets.
Nissan Juke (2010-14)
Vicky
13/09/2012
13/09/2012
8 / 10
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Vicky of Leeds, who had a new Nissan Juke Hatchback (2010 - 2014) on 13/09/2012
Overall: 8 / 10
Missing Comments
I've answered yes to warranty book above presuming you mean service log book.
Improvements
Other than confirm time before day of arrival, you could have done nothing more. The driver phoned me at 8am to confirm time and you sent me a message too so it was very good.
Mercedes C Class Saloon (2011-14)
Stephen
14/09/2012
14/09/2012
8 / 10
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Stephen of Glasgow, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 14/09/2012
Overall: 8 / 10
Delivery Person Comments
Body Odour was wee bit off, although the driver did not smoke in the car it did have an odour, may have been smoke from the driver or a little sweat not sure, went away once I got the windows down for a few minutes so no problem, you did ask me to be honest. The driver was a pleasant and likable chap.
Delivery Punctuality Comments
Bang on time.
Overall Punctuality Comments
Bang on time.
Cleanliness Comments
Internally excellent except the a mild odour from the driver which went away after a few minute, The down side was the dirt on the exterior and wheels of the car but it can't be avoided on a rainy Scottish day after a 220 mile drive.
I washed the car the next day and it looked excellent.
Damage Comments
The parking sensors are not makingany sound at the minute, should be a setting I hope. lights asscociated to the parking sensor operate but no sound.
Dealer Service Comments
Did'nt have any dealings other than delivery driver?
Overall Comments
The down side was the dirt on the car but it can't be avoided on a rainy Scottish day after a 220 mile drive.
I washed the car the next day and it looked excellent.
Improvements
Weather permitting it would be nice if the driver could have taken it through a car wash before delivery. Not really possible in my case given the 7 o'clock delivery. the driver should in my opinion run through a delivery check list, leading the buyer round the car for a visual inspection and showing the delivery mileage, spare tyre , safety triangle is there etc.minor point but it could save the buyer from discovering something is missing later.
Mercedes C Class Estate (2011-14)
Geoff
14/09/2012
14/09/2012
8 / 10
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Geoff of Bedford, who had a new Mercedes C Class Diesel Estate (2011 - 2014) on 14/09/2012
Overall: 8 / 10
Delivery Person Comments
Pleasant guy, showed me over the car. No complaints.
Delivery Punctuality Comments
Origianlly requested after 11.30am delivery. Delivery man rang me the night before and asked if he could deliver earlier so we agreed 9am. He arrived at 9am prompt so happy with that.
Overall Punctuality Comments
Origianlly requested after 11.30am delivery. Delivery man rang me the night before and asked if he could deliver earlier so we agreed 9am. He arrived at 9am prompt so happy with that.
Cleanliness Comments
Obviously driven for 186 miles so not spotless but acceptable.
Dealer Service Comments
Had a few questions regarding value of car and about gap insurance which they took a few days to ring me back. Also, MB sent the cover note to the wrong email address twice so had to chase them up.
Overall Comments
car was driven from Bolton, not on the back of a truck as I would have preferred. But as you say, delivery is free so not too bothered. Had 1/4 tank of diesel too.
Missing Comments
Not so far.
Improvements
As said before, delivery on a truck would have been better. Overall, went smoothly and was kept informed.
Citroen C1 (2012-14)
Greg
14/09/2012
14/09/2012
6 / 10
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Greg of Thame, who had a new Citroen C1 Hatchback (2012 - 2014) on 14/09/2012
Overall: 6 / 10
Cleanliness Comments
Small stain on the drivers seat, looks like someone tried to remove it in a rush. Probably delivery driver?
Dealer Service Comments
I've put average as it took so long and the car delivered didn't match the spec I agreed to.
Missing Comments
No Bluetooth radio which was promised in the spec I agreed
Improvements
Sent the car that I agreed to in the spec.
Ford Kuga Estate (2008-12)
Jenny
14/09/2012
14/09/2012
10 / 10
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Jenny of Hildenborough, who had a new Ford Kuga Diesel Estate (2008 - 2012) on 14/09/2012
Overall: 10 / 10
Delivery Person Comments
Lovely guy.
Delivery Punctuality Comments
Arrived dead on lunchtime!
Overall Punctuality Comments
Arrived dead on lunchtime!
Overall Comments
Excellent service
Improvements
Nothing was more than happy with the service
Kia Sportage Estate (2010-16)
Nick
14/09/2012
14/09/2012
8 / 10
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Nick of Lancashire, who had a new Kia Sportage Estate (2010 - 2016) on 14/09/2012
Overall: 8 / 10
Nissan Qashqai+2 (2010-13)
Graeme
12/09/2012
12/09/2012
8 / 10
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Graeme of Surrey, who had a new Nissan Qashqai+2 Hatchback (2010 - 2013) on 12/09/2012
Overall: 8 / 10
Delivery Person Comments
Handed me the keys, asked me to check it and sign.
Cleanliness Comments
As first comment
Dealer Service Comments
Basic / sufficient.
Overall Comments
Phoned the day before asked if a particular one hour slot - between 8am and 9am was convenient and delivered on the day within that time.
Delivery Communication Comments
Good from Ling and team.
Missing Comments
Now you have mentioned it I don't have a copy of the delivery form.
Improvements
Looking back a copy of the delivery form.
Nissan Qashqai (2010-13)
Andy
03/09/2012
03/09/2012
10 / 10
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Andy of Southampton, who had a new Nissan Qashqai Hatchback (2010 - 2013) on 03/09/2012
Overall: 10 / 10
Improvements
Nothing. Was great.
Citroen DS5 (2012-15)
Rolf
07/09/2012
07/09/2012
8 / 10
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Rolf of GRANTHAM, who had a new Citroen DS5 Diesel Hatchback (2012 - 2015) on 07/09/2012
Overall: 8 / 10
Mercedes C Class Estate (2011-14)
08/09/2012
08/09/2012
8 / 10
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of , who had a new Mercedes C Class Diesel Estate (2011 - 2014) on 08/09/2012
Overall: 8 / 10
Dealer Service Comments
Don't know
Improvements
Delivered where it was first agreed three days before.
Nissan Juke (2010-14)
David
08/09/2012
08/09/2012
8 / 10
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David of Cardiff, who had a new Nissan Juke Hatchback (2010 - 2014) on 08/09/2012
Overall: 8 / 10
Dealer Service Comments
they did not fill the car with petrol as agreed
Peugeot 208 (2012-15)
Natasha
07/09/2012
07/09/2012
10 / 10
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Natasha of Coventry, who had a new Peugeot 208 Hatchback (2012 - 2015) on 07/09/2012
Overall: 10 / 10
Delivery Person Comments
He was very nice
Delivery Punctuality Comments
the car was delivered at 8.15 am, very happy with this.
Overall Punctuality Comments
the car was delivered at 8.15 am, very happy with this.
Cleanliness Comments
not a mark on or in it.
Mercedes SLK Convertible (2012-16)
George
07/09/2012
07/09/2012
8 / 10
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George of Kinross, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 07/09/2012
Overall: 8 / 10
Ford Fiesta (2008-12)
Mark
07/09/2012
07/09/2012
8 / 10
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Mark of Darlaston, who had a new Ford Fiesta Hatchback (2008 - 2012) on 07/09/2012
Overall: 8 / 10
Delivery Person Comments
polite, professional, friendly
Cleanliness Comments
brand new - clean as expected :)
Overall Comments
Excellent - i requested PM delivery, and the driver turned up 30 minutes early, but he was quite happy to wait until after 12pm if i wanted him to! - great
Improvements
they could have called to confirm the exact time with me - or even a 2 hour slot... - but no great problem....
Nissan Juke (2010-14)
Pat
03/09/2012
03/09/2012
8 / 10
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Pat of Derby, who had a new Nissan Juke Diesel Hatchback (2010 - 2014) on 03/09/2012
Overall: 8 / 10
Delivery Person Comments
Good
Delivery Punctuality Comments
Very good
Overall Punctuality Comments
Very good
Cleanliness Comments
Very good
Damage Comments
No
Overall Comments
On time and efficient.
Improvements
Nothing
Mercedes E Class Saloon (2011-12)
Brian
03/09/2012
03/09/2012
10 / 10
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Brian of Durham, who had a new Mercedes E Class Saloon Special Edition (2011 - 2012) on 03/09/2012
Overall: 10 / 10
Delivery Person Comments
He was excellent.
Overall Comments
The Garage phoned me to make final arrangments a few day before delivery and the driver gave me a call 90 minutes before he arrived, it was simple and no problem at all.
Improvements
Nothing, you did what it said on the tin. 10/10
Vauxhall Astra GTC Coupe (2011-14)
06/09/2012
06/09/2012
8 / 10
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of , who had a new Vauxhall Astra GTC Diesel Coupe (2011 - 2014) on 06/09/2012
Overall: 8 / 10
Missing Comments
A little piece is missing from the interior trim in front of the gear stick. I'm sure this will get sorted out.
Improvements
Nothing. It's all good...
Citroen Berlingo Van
03/09/2012
03/09/2012
8 / 10
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of , who had a new Citroen Berlingo L1 Diesel (2008 - 2018) on 03/09/2012
Overall: 8 / 10
Delivery Punctuality Comments
I asked to call me 1hr before the driver turned up, but didnt do it, I was just trying to make the call myself to find out when the delivery time would be and the driver turned up approx 10.30am. Not a problem but the call would have been good.
Overall Punctuality Comments
I asked to call me 1hr before the driver turned up, but didnt do it, I was just trying to make the call myself to find out when the delivery time would be and the driver turned up approx 10.30am. Not a problem but the call would have been good.
Dealer Service Comments
Havent had any dealings with the dealer
Improvements
Everything was very good
Ford Fiesta (2008-12)
Michelle
04/09/2012
04/09/2012
10 / 10
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Michelle of Southport, who had a new Ford Fiesta Diesel Hatchback (2008 - 2012) on 04/09/2012
Overall: 10 / 10
Improvements
Nothing, everything was fine.
Mercedes SLK Convertible (2012-16)
Karen
04/09/2012
04/09/2012
8 / 10
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Karen of Leighton Buzzard, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 04/09/2012
Overall: 8 / 10
Improvements
Everything was first class and love the car!!
Mazda 6 (2010-12)
Colin
04/09/2012
04/09/2012
8 / 10
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Colin of Amble, who had a new Mazda MAZDA6 Hatchback Special Edition (2010 - 2012) on 04/09/2012
Overall: 8 / 10
Mercedes E Class Saloon (2011-12)
Simon
31/08/2012
31/08/2012
10 / 10
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Simon of Runcorn, who had a new Mercedes E Class Saloon Special Edition (2011 - 2012) on 31/08/2012
Overall: 10 / 10
Volkswagen Touareg Estate (2010-14)
Ben
03/09/2012
03/09/2012
8 / 10
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Ben of Bury St Edmunds, who had a new VW Touareg Diesel Estate (2010 - 2014) on 03/09/2012
Overall: 8 / 10
Delivery Person Comments
Wasn't too sure of the paperwork he needed to leave me with. He also didn't give me any kind of delivery receipt on the day so I had to photograph his paperwork with my phone.
Delivery Punctuality Comments
Car arrived well ahead of the ETA given on the day - the driver also phoned 1 hour before which was very helpful.
Overall Punctuality Comments
Car arrived well ahead of the ETA given on the day - the driver also phoned 1 hour before which was very helpful.
Cleanliness Comments
The car had been driven 150 miles from dealership on a warm day so a few dead bugs were inevitable.
Delivery Communication Comments
You were good in chasing the lead time on the car, with weekly updates.
Improvements
When taking delivery of a £40k plus vehicle I might have expected the dealer to provide a delivery driver who could do the whole handover process, ie: talk me through the features of the vehicle etc. Appreciate this isn't always possible when using sub contracted labour to deliver a car, but this wasn't a base model Polo and I would have expected a bit more of a VW main dealer.
Citroen DS3 (2010-15)
Eve
03/09/2012
03/09/2012
8 / 10
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Eve of South Shields , who had a new Citroen DS3 Hatchback Special Edition (2010 - 2015) on 03/09/2012
Overall: 8 / 10
Cleanliness Comments
it wasnt polished I would have like the car polished. It had just been put through a car wash.
Inside was perfect
Overall Comments
car delivered when promised
Vauxhall Astra GTC Coupe (2011-14)
Belinda
31/08/2012
31/08/2012
8 / 10
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Belinda of Colchester, who had a new Vauxhall Astra GTC Diesel Coupe (2011 - 2014) on 31/08/2012
Overall: 8 / 10
Kia Sportage Estate (2010-16)
Ade
01/09/2012
01/09/2012
10 / 10
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Ade of Stoke On Trent, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 01/09/2012
Overall: 10 / 10
Delivery Person Comments
At dealers
Delivery Punctuality Comments
I arrived ahead of schedule
Overall Punctuality Comments
I arrived ahead of schedule
Overall Comments
Collection
Citroen C1 (2012-14)
Claire
31/08/2012
31/08/2012
10 / 10
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Claire of Manchester, who had a new Citroen C1 Hatchback (2012 - 2014) on 31/08/2012
Overall: 10 / 10
Mercedes E Class Saloon (2011-12)
Nige
22/06/2012
22/06/2012
8 / 10
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Nige of Whirchurch, who had a new Mercedes E Class Saloon Special Edition (2011 - 2012) on 22/06/2012
Overall: 8 / 10
Citroen C1 (2012-14)
Lillian
30/08/2012
30/08/2012
10 / 10
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Lillian of Newtownards, who had a new Citroen C1 Hatchback (2012 - 2014) on 30/08/2012
Overall: 10 / 10
Improvements
Living in Northern Ireland the delivery car comes off the boat, men at the docks delivered the car by driving it to my front door which in my opinion is an excellent service, this is the 2nd car delivered this way, and for a cost of £90 very reasonable indeed, the delivery man told me they deliver to the whole of Ireland, Dublin included, perhaps if you investigate this you could bring more custom to Lings, its the fear of not knowing how the car is going to get to their home in Ireland probably puts people off, I can vouch its a painless and easy process, far cheaper than had I went to the mainland docks and picked it up myself.
Kia Sportage Estate (2010-16)
Susan
28/06/2012
28/06/2012
10 / 10
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Susan of Northallerton, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 28/06/2012
Overall: 10 / 10
Improvements
Nothing comes to mind. Everything went well and your system made it less painful. Thanks
Mercedes C Class Coupe (2011-15)
Jess
29/08/2012
29/08/2012
10 / 10
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Jess of Dartford, who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 29/08/2012
Overall: 10 / 10
Delivery Person Comments
Very good.
Delivery Punctuality Comments
Very good
Overall Punctuality Comments
Very good
Cleanliness Comments
Very good
Damage Comments
No
Dealer Service Comments
Seemed fine
Overall Comments
Very good !!!!!
Delivery Communication Comments
Brilliant communication
Improvements
Nothing ! Was perfect
Nissan Qashqai (2010-13)
Caz
24/08/2012
24/08/2012
6 / 10
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Caz of Macclesfield, who had a new Nissan Qashqai Hatchback (2010 - 2013) on 24/08/2012
Overall: 6 / 10
Delivery Person Comments
Nice man but I didn't feel he knew much about Nissan Qashqai's which was OK for me as I've had one before.
Delivery Punctuality Comments
They didn't ring to say they would be arriving. I was out but by chance called back at home and they were waiting.
Overall Punctuality Comments
They didn't ring to say they would be arriving. I was out but by chance called back at home and they were waiting.
Overall Comments
I felt they dragged their heels with delivery at the end and was a bit frustrated.
Delivery Communication Comments
Felt I had to chase a lot more on delivery this time compared with the last car lease I had in 2009
Improvements
Maybe pushed the dealer a bit more for delivery knowing the car was supposed to arrive on 17th August and that I was hiring a car. The dealer obviously told you they would ring 30 mins before delivery but they didn't but that's not your fault.
Mercedes C Class Estate (2011-14)
Andy
23/08/2012
23/08/2012
8 / 10
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Andy of Christchurch, who had a new Mercedes C Class Diesel Estate (2011 - 2014) on 23/08/2012
Overall: 8 / 10
Improvements
As my delivery was v near to 1/9, I had not made the mental connection that if I'd delayed the delivery to 1/9 (as the delarer had thought I wanted) I would have gained the super kudous of a 62 plate. That became clear to me after I'd advised delivery for August. The reality is that I needed the vehicle for work and was not that bothered about the plate snobbery but a more retentive person may have been... Otherwise all pretty hot.
Mercedes C Class Estate (2011-14)
Kevin
22/08/2012
22/08/2012
8 / 10
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Kevin of Bathgate, who had a new Mercedes C Class Diesel Estate (2011 - 2014) on 22/08/2012
Overall: 8 / 10
Nissan Qashqai (2010-13)
Andy
24/08/2012
24/08/2012
8 / 10
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Andy of Staffs, who had a new Nissan Qashqai Hatchback Special Editions (2010 - 2013) on 24/08/2012
Overall: 8 / 10
Damage Comments
Just a small bumper scratch
Improvements
Give a copy of delivery note, I was offered the chance to copy it but my printer does not copy so all I could do was take a photo of it.
Citroen C4 (2011-17)
Duane
17/08/2012
17/08/2012
10 / 10
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Duane of Derby, who had a new Citroen C4 Diesel Hatchback (2011 - 2017) on 17/08/2012
Overall: 10 / 10
Mercedes E Class Coupe (2009-13)
Dom
23/08/2012
23/08/2012
8 / 10
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Dom of Gloucester, who had a new Mercedes E Class Diesel Coupe (2009 - 2013) on 23/08/2012
Overall: 8 / 10
Delivery Person Comments
though I did not smell him too closely... ;)
Cleanliness Comments
some little marks here and there and little glue mark left on the tank flap, otherwise fine...
Improvements
Everything was perfect for me. Thank you!
Volkswagen Transporter Van
Steve
07/06/2012
07/06/2012
10 / 10
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Steve of Hemel Hempstead, who had a new VW Transporter T27 SWB Diesel (2016 - 2019) on 07/06/2012
Overall: 10 / 10
Delivery Communication Comments
Brilliant service, would definitely use Ling's cars again!!!
Improvements
Not a thing, all went very well Thank-you
Nissan Juke (2010-14)
Mick
10/08/2012
10/08/2012
10 / 10
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Mick of Chichester, who had a new Nissan Juke Hatchback (2010 - 2014) on 10/08/2012
Overall: 10 / 10
Mercedes C Class Estate (2011-14)
Warren
22/08/2012
22/08/2012
8 / 10
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Warren of Horncastle, who had a new Mercedes C Class Diesel Estate (2011 - 2014) on 22/08/2012
Overall: 8 / 10
Overall Comments
Delivery mileage and the car was fairly grubby from being driven
Delivery Communication Comments
Maybe when you send the email to say you have written something in Lingo, put in that email what it is you have written. In my case, I was recieving this email on my phone, but when out and about, my phones internet is too slow toopen up your website. If I can see what it is you have written in the email, I know then if or not I have to reply asap on Lingo.... if that makes sense!?!??!!
Missing Comments
The Warranty book?!
Improvements
delivered it on a 3.5ton van/trailer. (Or at least get the delivery man who drives it there to give it a wipe over around the corner before delivery!)
Skoda Fabia (2010-14)
Dave
20/08/2012
20/08/2012
10 / 10
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Dave of Wimborne, who had a new Skoda Fabia Hatchback (2010 - 2014) on 20/08/2012
Overall: 10 / 10
Delivery Person Comments
Pleasant and efficient
Delivery Punctuality Comments
Came exactly when promised
Overall Punctuality Comments
Came exactly when promised
Cleanliness Comments
I suspect that he'd parked up just before delivery and given it a wipe over as it was absolutely spotless.
Damage Comments
Nothing
Dealer Service Comments
No problems at all.
Overall Comments
No problems
Delivery Communication Comments
I was phoned a couple of days before delivery and given the time it would arrive.
Missing Comments
After the delivery person had gone, I couldn't find the delivery form. I have the Handover Document, but the form with the mileage on was missing. This is daft because I know that I signed it and had both bits of paper. I think I may have somehow handed my copy back to him before he left. I can't find it here!
Honda Civic (2012-14)
Mike
20/08/2012
20/08/2012
8 / 10
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Mike of Sudbury, who had a new Honda Civic Diesel Hatchback (2012 - 2014) on 20/08/2012
Overall: 8 / 10
Delivery Person Comments
very polite and helpful in explaining controls and gadgets of the car
Delivery Punctuality Comments
yes delivered bang on 12 noon
Overall Punctuality Comments
yes delivered bang on 12 noon
Cleanliness Comments
the car had been driven from the Birmingham area and as a result was slightly dirty though the delivery chap did explain this and offered to take it for another valet an offer i appreciated but declined.
Damage Comments
none that i saw
Dealer Service Comments
not really had anything to do with them though it was good that they had the car in stock and available
Overall Comments
delivered on time as promised and always kept informed on progress
Delivery Communication Comments
top notch speedy service and kept informed of progress every step of the way if only all companies could be like yours!!!!
Missing Comments
not that i noticed
Improvements
you know i actually don`t think you could have done anymore! THANKYOU TO YOU AND YOUR WONDERFUL STAFF
Mazda 6 (2010-12)
Paul
20/08/2012
20/08/2012
4 / 10
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Paul of Northampton, who had a new Mazda MAZDA6 Diesel Hatchback (2010 - 2012) on 20/08/2012
Overall: 4 / 10
Delivery Person Comments
Although he had some paperwork for me to sign, he said that he had fogot and hadn't brought the correct papaerwork with him.
Delivery Punctuality Comments
Car was due to arrive between 9 and 10am. Actual delivery time was 7.45am; this was a bit too early.
Overall Punctuality Comments
Car was due to arrive between 9 and 10am. Actual delivery time was 7.45am; this was a bit too early.
Cleanliness Comments
Externally car was dirty due to rain conditions during delivery journey. Inside was/is clean.
Overall Comments
Car was due to arrive between 9 and 10am. Actual delivery time was 7.45am; this was a bit too early.
Missing Comments
Car user/owners manual. Having now driven the car and used the sat nav socket, adjacent to this is the ash tray location. However, there is no removal ash-tray as on the previous Mazda 6 model I had. I was going to check at a dealers if this is correct but it seems unusual to not be able to remove and empty the contents of an ash-tray.
Improvements
It's all about the timing. I had a call from the dealer 3 days before delivery stating a delivery of between 9 and 10am and that was perfect. It was delivered early at 7.45am. Fortunately, I was in so was available to take dleivery.
Ford Fiesta (2008-12)
Steve
17/08/2012
17/08/2012
8 / 10
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Steve of DartfordKent, who had a new Ford Fiesta Diesel Hatchback (2008 - 2012) on 17/08/2012
Overall: 8 / 10
Mercedes C Class Saloon (2011-14)
17/08/2012
17/08/2012
8 / 10
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of , who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 17/08/2012
Overall: 8 / 10
Delivery Punctuality Comments
Due 9 to 11, arrived 11.30
Overall Punctuality Comments
Due 9 to 11, arrived 11.30
Mercedes C Class Estate (2011-14)
17/08/2012
17/08/2012
10 / 10
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of , who had a new Mercedes C Class Diesel Estate (2011 - 2014) on 17/08/2012
Overall: 10 / 10
Improvements
To be honest, nothing. The whole process was so easy to do, as all instructions given were simple and helpful. Very pleased customer.
Nissan Juke (2010-14)
Alex
17/08/2012
17/08/2012
10 / 10
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Alex of Bolton, who had a new Nissan Juke Hatchback (2010 - 2014) on 17/08/2012
Overall: 10 / 10
Delivery Person Comments
Nice chap :)
Delivery Punctuality Comments
Arrived early :)
Overall Punctuality Comments
Arrived early :)
Cleanliness Comments
Sparkly clean
Overall Comments
Dealer rang the day before to confirm time of delivery.
Improvements
Nothing :)
Volkswagen Touran Estate (2010-15)
Gregg
16/08/2012
16/08/2012
8 / 10
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Gregg of Woodford Green, who had a new VW Touran Diesel Estate (2010 - 2015) on 16/08/2012
Overall: 8 / 10
Delivery Person Comments
Very professional approach, took the time to run through everything and made sure understood all details etc.
Delivery Punctuality Comments
Called first thing advising of 30 minute delivery window and arrived exactly as promised.
Overall Punctuality Comments
Called first thing advising of 30 minute delivery window and arrived exactly as promised.
Cleanliness Comments
All very clean - few dirty marks here and there but to be expected having been driven down on motorway in wet weather.
Missing Comments
Requested paperwork and advised would be posted out separately.
Alfa Romeo Giulietta (2010-20)
Rebecca
13/08/2012
13/08/2012
10 / 10
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Rebecca of Southborough, who had a new Alfa Romeo Giulietta Diesel Hatchback (2010 - 2020) on 13/08/2012
Overall: 10 / 10
Improvements
Everything was delivered as promised so nothing could have been better. Thank you :)
Peugeot 308 Estate (2008-14)
Tim
15/08/2012
15/08/2012
8 / 10
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Tim of Watford, who had a new Peugeot 308 Diesel Sw Estate (2008 - 2014) on 15/08/2012
Overall: 8 / 10
Delivery Person Comments
The driver who delivered the car phoned earlier and kept me up to date with is arrival, really helpfull nice chap.
Delivery Punctuality Comments
2 min late, not bad in my book, good old London traffic. The driver kept me informed.
Overall Punctuality Comments
2 min late, not bad in my book, good old London traffic. The driver kept me informed.
Cleanliness Comments
A few passengers picked up on the bumper, dead bugs, but overall very clean.
Damage Comments
Very small scratch on passenger mirror and in the recess around the drivers door handle. Nothing to big and noted on the check sheet.
Delivery Communication Comments
Excellent through the whole process.
Improvements
Not a lot, everything went smooth.
Volkswagen Golf (2011-16)
Tom
25/05/2012
25/05/2012
8 / 10
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Tom of London, who had a new VW Golf Diesel Cabriolet (2011 - 2016) on 25/05/2012
Overall: 8 / 10
Volkswagen Scirocco Coupe (2008-14)
20/07/2012
20/07/2012
8 / 10
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of , who had a new VW Scirocco Diesel Coupe (2008 - 2014) on 20/07/2012
Overall: 8 / 10
Citroen C1 (2009-12)
Jase
15/02/2012
15/02/2012
10 / 10
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Jase of Meols, who had a new Citroen C1 Hatchback (2009 - 2012) on 15/02/2012
Overall: 10 / 10
Missing Comments
not sure about above answers as quite some time since delivery. Sorry! i'm sure everything was all ok though and she has most of the above.
Nissan Qashqai (2010-13)
Steve
13/08/2012
13/08/2012
8 / 10
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Steve of Hemel Hempstead, who had a new Nissan Qashqai Diesel Hatchback (2010 - 2013) on 13/08/2012
Overall: 8 / 10
Delivery Communication Comments
Would have liked more notice of delivery date - had to change date as no confirmation one week before planned delivery
Mercedes E Class Coupe (2009-13)
Martin
07/08/2012
07/08/2012
8 / 10
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Martin of Rugby, who had a new Mercedes E Class Diesel Coupe (2009 - 2013) on 07/08/2012
Overall: 8 / 10
Delivery Person Comments
Delivery lady was very polite and professional. Made sure everything was handed over carefully and offered to explain any parts of the car operation I didn't understand.
Delivery Punctuality Comments
The delivery was 30 minutes after the advised time, but the driver telephoned in advance to advise that she had been stuck in traffic.
Overall Punctuality Comments
The delivery was 30 minutes after the advised time, but the driver telephoned in advance to advise that she had been stuck in traffic.
Cleanliness Comments
As mentioned - it was raining, but the car had still been cleaned and the inside was perfect.
Overall Comments
Car arrived on time and in good condition. It was raining at the time, but the car still looked as if it had been cleaned before delivery.
Delivery Communication Comments
Not great, contacted dealer in relation to 'pre-wire' for satnav and they were not sure what spec. the car should have been. Was told to look properly in glovebox, etc.
Missing Comments
Not missing - but should have been. De-badge had not been carried out.
Improvements
Supply clear specification sheet, showing exactly what spec. the car is (list standard MB codes as presented in brochure)
Citroen C1 (2009-12)
Chloe
13/02/2012
13/02/2012
10 / 10
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Chloe of Sheffield, who had a new Citroen C1 Hatchback (2009 - 2012) on 13/02/2012
Overall: 10 / 10
Overall Comments
The car was delivered on time in very good condition, no problems at all.
Mercedes C Class Estate (2011-14)
Graham
10/08/2012
10/08/2012
8 / 10
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Graham of Glossop, who had a new Mercedes C Class Diesel Estate (2011 - 2014) on 10/08/2012
Overall: 8 / 10
Delivery Person Comments
Can't say I noticed - must have been ok!
Delivery Punctuality Comments
On time.
Overall Punctuality Comments
On time.
Cleanliness Comments
Not a spot on it. There is now though - pesky kids!
Damage Comments
fingers crossed
Dealer Service Comments
The kids liked them a lot - they had free drinks and sweets! We're easliy bribed.
Overall Comments
No problems at all.
Delivery Communication Comments
Yours was better than mine!
Missing Comments
Nothing missing, except the bundles of cash!
Improvements
Upgrade to a Ferrari?
Peugeot 207 Estate (2009-13)
Kathy
10/08/2012
10/08/2012
10 / 10
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Kathy of Gravesend, who had a new Peugeot 207 Diesel Sw Estate (2009 - 2013) on 10/08/2012
Overall: 10 / 10
Nissan Juke (2010-14)
George
03/08/2012
03/08/2012
8 / 10
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George of Gt Yarmouth , who had a new Nissan Juke Hatchback (2010 - 2014) on 03/08/2012
Overall: 8 / 10
Delivery Person Comments
He was very pleasant and he showed me how to work the Sat Nav and where all the buttons where on the car.
Delivery Punctuality Comments
He estimated the time of delivery the evening before at 11.00am, but he arrived at 11.45am. There was no problem with this, as I was at home for the day.
Overall Punctuality Comments
He estimated the time of delivery the evening before at 11.00am, but he arrived at 11.45am. There was no problem with this, as I was at home for the day.
Cleanliness Comments
There were a spots all over the dashboard of the car as if something had been sprayed on it, this was easily wiped clean with a damp cloth.
Overall Comments
I was contacted on the evening before the delivery date with an estimated time of delivery.
Missing Comments
Car Mats and the spare tyre, but apparently, they do not come with spare tyres it just came with a bottle of stuff and a kit, this is suppose to be used to fill the tyre when a puncture occurs.
Citroen C4 (2011-17)
John
08/08/2012
08/08/2012
10 / 10
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John of Newbridge, who had a new Citroen C4 Diesel Hatchback (2011 - 2017) on 08/08/2012
Overall: 10 / 10
Delivery Person Comments
Very polite and curtious.
Delivery Punctuality Comments
Was told a lunchtime delivery and the car arried just before 2pm, which is spot on in my book :)
Overall Punctuality Comments
Was told a lunchtime delivery and the car arried just before 2pm, which is spot on in my book :)
Cleanliness Comments
Apart from slight dirt from being driven down the motorway (a few dead flies etc, which is to be expected), the car was very clean and tidy.
Damage Comments
I had a little look around the car and could not find any damage.
Dealer Service Comments
I didnt have much interaction with the dealer other than via Ling, but the dealer was able to find me the car I was after very quickly even after a minor admin error to begin. Overall I was happy with the service.
Overall Comments
Delivery driver arrived at the specified time, very polite and helpful. Very pleased with service.
Delivery Communication Comments
I cannot fault either service!
Missing Comments
Nothing missing that I noticed! The dealer did have my name down as John Wood (not John Lunn) on the delivery form. Just might like to make sure they have my correct name.
Improvements
Not a lot you could have done better apart from leaving a bag of fivers on the back seat of the car for me ;)... in all seriousness I was very happy with the service.
Peugeot 208 (2012-15)
Martin
07/08/2012
07/08/2012
10 / 10
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Martin of Glasgow, who had a new Peugeot 208 Hatchback (2012 - 2015) on 07/08/2012
Overall: 10 / 10
Delivery Punctuality Comments
yes, delivered @ 7:45am
Overall Punctuality Comments
yes, delivered @ 7:45am
Overall Comments
simple, with no problems
Improvements
nothing really, overall it's been a pleasant experience throughout. thanks
Citroen DS3 (2010-15)
Wayne
03/08/2012
03/08/2012
10 / 10
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Wayne of Sutton In Ashfield, who had a new Citroen DS3 Hatchback (2010 - 2015) on 03/08/2012
Overall: 10 / 10
Delivery Person Comments
Very nice helpful person ..
Delivery Punctuality Comments
No Problems delivered on time
Overall Punctuality Comments
No Problems delivered on time
Cleanliness Comments
As New
Overall Comments
No Problems delivered on time
Improvements
None
Nissan Juke (2010-14)
03/08/2012
03/08/2012
10 / 10
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of , who had a new Nissan Juke Hatchback (2010 - 2014) on 03/08/2012
Overall: 10 / 10
Delivery Person Comments
Nice guy - gave him a lift to the station!
Delivery Punctuality Comments
With 1 hour to go a call from the guy to say on his way - pulled up exactly 1 hour later
Overall Punctuality Comments
With 1 hour to go a call from the guy to say on his way - pulled up exactly 1 hour later
Cleanliness Comments
Perfect!
Overall Comments
Good communication via Ling - delivery on time, with a call beforehand.
Citroen DS3 (2010-15)
Eric
03/08/2012
03/08/2012
10 / 10
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Eric of County Armagh, who had a new Citroen DS3 Hatchback (2010 - 2015) on 03/08/2012
Overall: 10 / 10
Delivery Person Comments
Very pleasant.
Cleanliness Comments
Sparkling.
Overall Comments
Excellant service.
Mercedes C Class Estate (2011-14)
Gary
03/08/2012
03/08/2012
8 / 10
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Gary of Tewkesbury, who had a new Mercedes C Class Diesel Estate (2011 - 2014) on 03/08/2012
Overall: 8 / 10
Delivery Person Comments
Took me through the controls very helpful
Cleanliness Comments
It was unfortunate that it had rainied on the day of delivery, the guy did put it through a local car wash but the wheels were brubby. No ones fault.
Overall Comments
Rang me the night before and gave me a time, and he was here on time
Missing Comments
There was nothing missing
Improvements
Very happy with the service.
Nissan Juke (2010-14)
Jo
02/08/2012
02/08/2012
10 / 10
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Jo of Corby, who had a new Nissan Juke Hatchback (2010 - 2014) on 02/08/2012
Overall: 10 / 10
Delivery Person Comments
he ssemed very nice, experienced and professional and gave me time to inspect car was not rushing me
Overall Comments
arrived exactly the time the driver stated
Missing Comments
i was bit unsure. am I to recieve the v5 reg form for the car or do you keep hold of this ?
Improvements
had it delivered on a trailer as it had done 133 miles already when recieved
Mercedes C Class Estate (2011-14)
Mark
03/08/2012
03/08/2012
8 / 10
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Mark of St Albans, who had a new Mercedes C Class Diesel Estate (2011 - 2014) on 03/08/2012
Overall: 8 / 10
Delivery Punctuality Comments
Was delayed due to traffic but kept me informed
Overall Punctuality Comments
Was delayed due to traffic but kept me informed
Cleanliness Comments
Few squashed bugs from driving around the motorway!
Nissan Juke (2010-14)
Sue
02/08/2012
02/08/2012
8 / 10
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Sue of Esses, who had a new Nissan Juke Hatchback (2010 - 2014) on 02/08/2012
Overall: 8 / 10
Citroen DS3 (2010-15)
Paul
31/07/2012
31/07/2012
8 / 10
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Paul of Newcastle-upon-tyne, who had a new Citroen DS3 Diesel Hatchback (2010 - 2015) on 31/07/2012
Overall: 8 / 10
Vauxhall Astra GTC Coupe (2011-14)
Tej
01/08/2012
01/08/2012
8 / 10
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Tej of Hounslow, who had a new Vauxhall Astra GTC Diesel Coupe (2011 - 2014) on 01/08/2012
Overall: 8 / 10
Delivery Person Comments
Great guy, very friendly
Overall Comments
Was a couple of hours late but coming from Stratford, fully understandable
Improvements
Nothing, i'm happy :)
Honda CR-V Estate (2009-12)
Wonderful Rae?
30/07/2012
30/07/2012
8 / 10
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Wonderful Rae? of Worcester Park, who had a new Honda CR-V Diesel Estate (2009 - 2012) on 30/07/2012
Overall: 8 / 10
Improvements
a box of chocolates, flowers????????? Scented lemon
Mercedes C Class Saloon (2011-14)
Gordon
31/07/2012
31/07/2012
8 / 10
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Gordon of AYR, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 31/07/2012
Overall: 8 / 10
Delivery Person Comments
Driver (Chris) very pleasant and professional - He had actually jet washed the bugs off the front of the car and showed me how to set up the Bluetooth telephone and music playlist. I thought this was a very nice touch. Chris was also very professional in his approach. Overall, very impressed.
Delivery Punctuality Comments
ETA was between 9-11 and the car arrived at 08:50. Also received a phone call when Chris was roughly 30 mins away.
Overall Punctuality Comments
ETA was between 9-11 and the car arrived at 08:50. Also received a phone call when Chris was roughly 30 mins away.
Cleanliness Comments
Car was very clean and looking as expected. Also, the bugs from the drive up being pressure washed off was appreciated.
Dealer Service Comments
Other than the comments made about the driver (Chris) who is clearly acting as an agent for the dealership, I have no comment to make.
Overall Comments
Car arrived earlier than original estimate and in excellent condition. A pedantic point I know, however I would have preferred the car to be sent on a low-loader or truck rather than driven.
Delivery Communication Comments
It was agreed that delivery would be 31st July and it arrived as agreed (actually earlier than ETA)!
Improvements
My previous comment regarding the car being delivered on a low-loader or truck, rather then driven. After a big investment it should be me who puts the first miles on the car!
Citroen C4 (2011-17)
Scott
30/07/2012
30/07/2012
8 / 10
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Scott of Towcester, who had a new Citroen C4 Diesel Hatchback (2011 - 2017) on 30/07/2012
Overall: 8 / 10
Delivery Person Comments
He was personable and chatty. Not that I wanted it but he did go through any particular process of hand over. Previous experiences have been somewhat more though, introducing the car, refuelling, general bits etc. I got 'you dont get a spare' and that was it.
Cleanliness Comments
bit on the dusty side and had some fly swats. Did have to give it a once over with the detailing spray.
Damage Comments
No visible signs of damage.
Dealer Service Comments
can not say as everything was done via yourselves. May be one more relevant at the end of the contract - servicing, responding to warranty issues, break down etc.
Improvements
If I was going to give any advise on delivery it would be up until now everything has had the Ling touch, the quirkiness, the flare, the individuality. The website, Lingo, the staff, the free polo give away even the envelop, is pure genius. The only thing which doesn't have the Ling touch is the delivery. Left me just a little disappointed ... I can imagine delivery with a delivery man in a Ling T-shirt, or a Ling ballon attached to the bumper, or a packet of Ling sweets in the glove box, or a card saying thank you for your custom on the seat. Its for me the icing on the cake and extra piece we all love talking about to our friends and family.
Kia Sportage Estate (2010-16)
Sianne
30/07/2012
30/07/2012
8 / 10
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Sianne of Bromley, who had a new Kia Sportage Estate (2010 - 2016) on 30/07/2012
Overall: 8 / 10
Ford Fiesta (2008-12)
Richie
27/07/2012
27/07/2012
10 / 10
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Richie of London, who had a new Ford Fiesta Diesel Hatchback (2008 - 2012) on 27/07/2012
Overall: 10 / 10
Citroen C1 (2012-14)
Lou
27/07/2012
27/07/2012
10 / 10
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Lou of Manchester, who had a new Citroen C1 Hatchback (2012 - 2014) on 27/07/2012
Overall: 10 / 10
Delivery Person Comments
Lovely Yorkshire bloke.
Delivery Punctuality Comments
Bang on time.
Overall Punctuality Comments
Bang on time.
Cleanliness Comments
Great.
Overall Comments
Excellent timing, called before arriving, very thorough explanation.
Missing Comments
Warranty book?
Iveco Daily Double Cab Dropside
Bryn
26/07/2012
26/07/2012
8 / 10
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Bryn of Nottingham, who had a new Iveco Daily 35c12 Diesel (2016 on) on 26/07/2012
Overall: 8 / 10
Delivery Person Comments
an older guy delivered really friendly nice gent.
Delivery Punctuality Comments
yes the car arrived before lunch. Just one thing though they never phoned before hand even though I was at the given address I was expecting a call 30 minutes before.
Overall Punctuality Comments
yes the car arrived before lunch. Just one thing though they never phoned before hand even though I was at the given address I was expecting a call 30 minutes before.
Cleanliness Comments
lovely & clean.
Damage Comments
not at all
Overall Comments
very prompt no hassall
Delivery Communication Comments
just the missing phone call 30 mins before delivery
Missing Comments
there dosen't appear to be a warranty book?
Improvements
a bit more specific with times & communication
Mercedes C Class Estate (2011-14)
Billy
25/01/2012
25/01/2012
8 / 10
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Billy of Aberdeen , who had a new Mercedes C Class Diesel Estate (2011 - 2014) on 25/01/2012
Overall: 8 / 10
Nissan Qashqai (2010-13)
Gareth
20/07/2012
20/07/2012
4 / 10
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Gareth of Southampton, who had a new Nissan Qashqai Hatchback Special Editions (2010 - 2013) on 20/07/2012
Overall: 4 / 10
Delivery Punctuality Comments
see above
Overall Punctuality Comments
see above
Overall Comments
Sheduled for AM arrived at 18:00 Partly due to accident on the motorway but even then it was never going to get there in the morning..
Improvements
I guess at least the delivery driver rang me during the day to update me he was going to be late.. later latest.. late
Nissan Qashqai+2 (2010-13)
H
12/07/2012
12/07/2012
8 / 10
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H of Milngavie, who had a new Nissan Qashqai+2 Hatchback Special Editions (2010 - 2013) on 12/07/2012
Overall: 8 / 10
Improvements
Would have been best if brought up on the back of a trailer I guess but that is almost insignificant really, car would have been cleaner, I.e. less squashed bugs on the nose and mirrors. No real gripes
Volvo V60 Estate (2010-13)
Simon
20/07/2012
20/07/2012
8 / 10
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Simon of Leeds, who had a new Volvo V60 Diesel Sportswagon (2010 - 2013) on 20/07/2012
Overall: 8 / 10
Dealer Service Comments
Nothing to complain about, but there's always room for improvement. As an added bonus, there was a good quarter tank of juice in the car!
Overall Comments
Delivery was set for 2pm, but at 12:30 I had a call from the delivery guy, that it would be closer to 3:30. He didn't arrive until 4pm. Not too bad but I had taken a day off work. If we had arranged 4pm, I wouldn't have wasted a days holiday. He was apologetic, and a decent chap though, so I wasn't too upset, and at least I got to watch Homes Under the Hammer.
Improvements
Very little.
Peugeot Expert Long Diesel
Baker
19/07/2013
19/07/2013
10 / 10
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Baker of Hull East Yorks, who had a new Peugeot Expert Long Diesel (2017 on) on 19/07/2013
Overall: 10 / 10
Delivery Person Comments
Mike the delivery driver was excellent, very pleasant man, went beyond the call of duty.
Cleanliness Comments
Inside excellent, outside bit dirty, just road dirt.
Dealer Service Comments
Don't know who the dealer was, must have come straight from Japan!!!!
Improvements
Nothing, spot on !!!
Vauxhall Meriva Estate (2010-13)
Geeds
16/07/2012
16/07/2012
10 / 10
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Geeds of Lerwick, who had a new Vauxhall Meriva Diesel Estate (2010 - 2013) on 16/07/2012
Overall: 10 / 10
Mercedes C Class Saloon (2011-14)
Phil
16/07/2012
16/07/2012
8 / 10
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Phil of Nelson, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 16/07/2012
Overall: 8 / 10
Hyundai i10 (2011-13)
Fiona
17/07/2012
17/07/2012
6 / 10
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Fiona of Kelso, who had a new Hyundai i10 Hatchback (2011 - 2013) on 17/07/2012
Overall: 6 / 10
Delivery Person Comments
Delivery driver was very pleasant
Delivery Punctuality Comments
just 1 day early!
Overall Punctuality Comments
just 1 day early!
Cleanliness Comments
car was not valeted inside and had been washed prior to arrival at my house, it was covered in water marks
Damage Comments
don't think there was any damage, however very difficult to see as the car was not 'clean'
Overall Comments
delivery was scheduled for wed however received a call from the delivery driver on TUESDAY morning to say he was on his way with the car, & would be delivering in 1.5 hrs!!! the car had been washed prior to arriving at my house and was covered in water marks, which made it impossible to see if there was any scratches on the car
Improvements
your communication was great, however i may not have been at home on tuesday to accept delivery, which would have caused a problem. However I managed to arrange to go into work later which solved the problem.
Toyota Aygo (2012-14)
Steve
17/07/2012
17/07/2012
6 / 10
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Steve of Leighton Buzzard, who had a new Toyota Aygo Hatchback (2012 - 2014) on 17/07/2012
Overall: 6 / 10
Delivery Punctuality Comments
I had asked for a lunchtime delivery, I was told morning and he was there first thing
Overall Punctuality Comments
I had asked for a lunchtime delivery, I was told morning and he was there first thing
Cleanliness Comments
It had just been driven 210 miles to be delivered to me (no speeding tickets I hope) so I was surprised that nothing had been put over the seats to protect them. Other than that and the number of dead flies on the bumper/mud splashes on the body you would expect after a 200+ mile drive it was fine
Dealer Service Comments
Other than a spate of 'offers' through the post from Toyota I have had no interface with the dealer as yet.
Improvements
got Scotty to beam it down
Mercedes E Class Saloon (2011-12)
Lee
06/04/2012
06/04/2012
10 / 10
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Lee of Nottingham, who had a new Mercedes E Class Saloon Special Edition (2011 - 2012) on 06/04/2012
Overall: 10 / 10
Delivery Person Comments
Very polite and knowledgeable about the car.
Delivery Punctuality Comments
Arrived early.
Overall Punctuality Comments
Arrived early.
Cleanliness Comments
Spotless.
Overall Comments
Great communication and arrived earlier than epected.
Nissan Qashqai+2 (2010-13)
John
12/07/2012
12/07/2012
8 / 10
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John of Seaham Co Durham, who had a new Nissan Qashqai+2 Hatchback Special Editions (2010 - 2013) on 12/07/2012
Overall: 8 / 10
Ford Focus Estate (2011-14)
Jon
12/07/2012
12/07/2012
8 / 10
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Jon of Huddersfield, who had a new Ford Focus Diesel Estate (2011 - 2014) on 12/07/2012
Overall: 8 / 10
Dealer Service Comments
I have no real experience to score here. I assume it must be an average experience.
Missing Comments
No PDI dealer check stamp or car details in service book - otherwise perfect.
Improvements
The car arrived as arranged and in good order. That's what counts.
Citroen C1 (2012-14)
Pauline
12/07/2012
12/07/2012
10 / 10
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Pauline of Maidenhead, who had a new Citroen C1 Hatchback (2012 - 2014) on 12/07/2012
Overall: 10 / 10
Missing Comments
No, everything was great though it would have been useful to have 2 remote locking keys - but that is a minor point
Improvements
Everything was fine, it would have been useful to have a more exact time for delivery, but again a minor point. Overall everything has been brilliant and I have been very impressed. My son Sean Pearce recommended Ling as he also has a car from you and we would certainly use you again - thanks to everyone - keep up the good work
Mercedes C Class Saloon (2011-14)
Mike
10/07/2012
10/07/2012
6 / 10
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Mike of Manchester, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 10/07/2012
Overall: 6 / 10
Overall Comments
Did not like it being driven 200+miles before i received it, and it too long to deliver.
Improvements
should have been transported by vehicle and not driven and if the car was supposed to be signed for and delivered before end of the month, then thats what should have happened.
Mercedes C Class Saloon (2011-14)
Sadie
06/07/2012
06/07/2012
8 / 10
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Sadie of Bargoed, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 06/07/2012
Overall: 8 / 10
Delivery Person Comments
car collected
Delivery Punctuality Comments
car collected
Overall Punctuality Comments
car collected
Overall Comments
was told car would be delivered 6th july. As I did not hear from them I called and was told it would more likely be 12th/13th July. I had sold my existing vehicle and arranged for it to be collected on 6th july. Had no choice but to collect vehicle, 4 hour train £43 and 180 unnecessary miles added to vehicle.
Delivery Communication Comments
lings cars very good, dealer average
Improvements
sticking to the original delivery date
Mercedes E Class Saloon (2011-12)
Simon
25/06/2012
25/06/2012
6 / 10
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Simon of Winslow, who had a new Mercedes E Class Saloon Special Edition (2011 - 2012) on 25/06/2012
Overall: 6 / 10
Delivery Person Comments
tried to clean the car himself
Delivery Punctuality Comments
not delivered with the tax and any paperwork
Overall Punctuality Comments
not delivered with the tax and any paperwork
Cleanliness Comments
car was not valeted
Overall Comments
car was not valeted, not delivered with the tax and any paperwork ! made a morning delivery pointless !
Delivery Communication Comments
from ling's it was very good
Improvements
ling's couldn't have done more ! the dealer well the less said the better !
Nissan Qashqai (2010-13)
11/07/2012
11/07/2012
8 / 10
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of , who had a new Nissan Qashqai Diesel Hatchback (2010 - 2013) on 11/07/2012
Overall: 8 / 10
Improvements
Everything was good.
Honda CR-V Estate (2009-12)
Adam
11/07/2012
11/07/2012
8 / 10
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Adam of Dingwall, who had a new Honda CR-V Estate (2009 - 2012) on 11/07/2012
Overall: 8 / 10
Cleanliness Comments
Had been driven 600 miles to deliver it and so was dirty from the trip. The seats and carpet had crumbs on them.
Damage Comments
Inspected in the rain and car was dirty.
Improvements
Car could have been washed before delivery.
Nissan Qashqai (2010-13)
Deb
05/07/2012
05/07/2012
10 / 10
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Deb of Groombridge, who had a new Nissan Qashqai Hatchback Special Editions (2010 - 2013) on 05/07/2012
Overall: 10 / 10
Nissan Juke (2010-14)
Alex
10/07/2012
10/07/2012
8 / 10
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Alex of Redhill, who had a new Nissan Juke Hatchback (2010 - 2014) on 10/07/2012
Overall: 8 / 10
Delivery Person Comments
Very friendly and showed me around the car.
Cleanliness Comments
Clean on inside. Slightly dirty on outside but is a white car that had just been driven a fair way, so not surprised.
Overall Comments
Very efficient.
Improvements
n.a
Kia Ceed (2012-15)
Julie
06/07/2012
06/07/2012
8 / 10
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Julie of Prescot, who had a new Kia Ceed Diesel Hatchback (2012 - 2015) on 06/07/2012
Overall: 8 / 10
Delivery Person Comments
Very pleasant and helpful delivery man.
Delivery Punctuality Comments
Gave me an approximate, using sat nav, time of delivery and then asked me to allow time for the prevailing weather, very hard rain and congestion.
Arrived withing 30 minutes of the sat nav suggested time.
Overall Punctuality Comments
Gave me an approximate, using sat nav, time of delivery and then asked me to allow time for the prevailing weather, very hard rain and congestion.
Arrived withing 30 minutes of the sat nav suggested time.
Cleanliness Comments
Obviously 100+ miles off driving in the rain has left its marks on the new paintwork, in the sunshine today it looks dirty.
Damage Comments
All appears good but after a wash later I will re-check for scratches.
Overall Comments
Arrived on the day specified around the time specified and gave me several options to choose from.
Improvements
More fuel in the tank?
Kia Rio (2011-14)
Allan
06/07/2012
06/07/2012
6 / 10
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Allan of Swadlincote Derbyshire, who had a new Kia Rio Diesel Hatchback (2011 - 2014) on 06/07/2012
Overall: 6 / 10
Overall Comments
Only as i had to call the RAC twice in under 24hrs to start the car ( Battery U/S )
Mercedes E Class Saloon (2011-12)
Peter
04/07/2012
04/07/2012
8 / 10
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Peter of Newcastle-upon-Tyne, who had a new Mercedes E Class Saloon Special Edition (2011 - 2012) on 04/07/2012
Overall: 8 / 10
Delivery Person Comments
Extremely helpful & pleasant man.
Improvements
Nothing really. Everything great
Land Rover RR Evoque (2011-15)
Steven
04/07/2012
04/07/2012
10 / 10
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Steven of Edinburgh, who had a new Land Rover Range Rover Evoque Diesel Hatchback (2011 - 2015) on 04/07/2012
Overall: 10 / 10
Delivery Person Comments
Bob was a gentleman, smart appearance, explained things very well
Delivery Punctuality Comments
15 minutes late as he took my car to get washed, no complaints
Overall Punctuality Comments
15 minutes late as he took my car to get washed, no complaints
Cleanliness Comments
Spotless
Dealer Service Comments
Car delivered 4 months early than original date, so well done
Overall Comments
Car delivered roughly on time, very clean, Bob a credit to landrover
Improvements
would have prefered it had been delivered on a trailer etc, rather than been driven up
Mercedes C Class Estate (2011-14)
Leonid
04/07/2012
04/07/2012
8 / 10
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Leonid of Surrey, who had a new Mercedes C Class Estate (2011 - 2014) on 04/07/2012
Overall: 8 / 10
Missing Comments
I am not sure what Waranty book is - do you mesna Service book?
Citroen C1 (2012-14)
Jo
02/07/2012
02/07/2012
10 / 10
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Jo of Staines, Middlesex, who had a new Citroen C1 Hatchback (2012 - 2014) on 02/07/2012
Overall: 10 / 10
Delivery Person Comments
Friendly helpful
Overall Comments
Very good.
Improvements
None
Honda Civic (2012-14)
John
28/06/2012
28/06/2012
8 / 10
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John of Newcastle Upon Tyne, who had a new Honda Civic Diesel Hatchback (2012 - 2014) on 28/06/2012
Overall: 8 / 10
Delivery Person Comments
He was a very pleasant chap - especially for a 'Suvnor'. He was wanting to show me how to use all the gadgets and sat nav which was very good.
Delivery Punctuality Comments
Arrived as requested
Overall Punctuality Comments
Arrived as requested
Cleanliness Comments
It was dirty on the outside with bugs all over but I guess it would be if it was driven.
Missing Comments
There were wind deflectors from the wiper in the boot and hadn't been fitted. They came fitted on my last Civic.
Improvements
Would have preferred for the wipers wind breakers to have been fitted because I'll need to do that now.
Peugeot Rcz Coupe (2010-13)
Dawn
29/06/2012
29/06/2012
8 / 10
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Dawn of Great Yarmouth, who had a new Peugeot Rcz Coupe (2010 - 2013) on 29/06/2012
Overall: 8 / 10
Mercedes C Class Coupe (2011-15)
Steve
29/06/2012
29/06/2012
8 / 10
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Steve of , who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 29/06/2012
Overall: 8 / 10
Delivery Punctuality Comments
Driver was slightly late but called and advised of new eta... no problem.
Overall Punctuality Comments
Driver was slightly late but called and advised of new eta... no problem.
Improvements
all great... the process form start to finish has been 10/10.
Nissan Qashqai (2010-13)
Amber
02/07/2012
02/07/2012
8 / 10
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Amber of Hawkhurst, who had a new Nissan Qashqai Hatchback Special Editions (2010 - 2013) on 02/07/2012
Overall: 8 / 10
Missing Comments
Seem to have 2 standard keys rather than an intelligent key fob as in the manual.
Honda CR-V Estate (2009-12)
Simon
02/07/2012
02/07/2012
8 / 10
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Simon of Newcastle Upon Tyne, who had a new Honda CR-V Estate (2009 - 2012) on 02/07/2012
Overall: 8 / 10
Delivery Person Comments
Very pleasant guy - He introduced himself and was very courteous.
Cleanliness Comments
externally only - In fairness it had been driven up from Portsmouth. Interior was fine!
Improvements
A crate of Red wine in the boot would have been nice! ;)
Mercedes SLK Convertible (2011-16)
Andrea
29/06/2012
29/06/2012
8 / 10
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Andrea of Royston, who had a new Mercedes SLK Roadster (2011 - 2016) on 29/06/2012
Overall: 8 / 10
Improvements
Would have preferred on a trailer, but no matter
Nissan Juke (2010-14)
Mandy
02/07/2012
02/07/2012
8 / 10
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Mandy of Stoke On Trent, who had a new Nissan Juke Diesel Hatchback (2010 - 2014) on 02/07/2012
Overall: 8 / 10
Dealer Service Comments
Car arrived with wrong interior trim colours.
Improvements
Dealers need to ensure they deliver the correct car (not lings fault)
Mercedes E Class Saloon (2011-12)
Warren
28/06/2012
28/06/2012
8 / 10
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Warren of Lichfield, who had a new Mercedes E Class Saloon Special Edition (2011 - 2012) on 28/06/2012
Overall: 8 / 10
Volkswagen Touran Estate (2010-15)
16/06/2012
16/06/2012
6 / 10
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of , who had a new VW Touran Diesel Estate (2010 - 2015) on 16/06/2012
Overall: 6 / 10
Delivery Punctuality Comments
first was very good
second late about an hour
third 15min before time - so very good
Overall Punctuality Comments
first was very good
second late about an hour
third 15min before time - so very good
Dealer Service Comments
lost car for 2 weeks
Overall Comments
you've lost my car for 2 weeks
Improvements
make sure that car is available - really, not just in the computer
Mercedes C Class Coupe (2011-15)
Archie
29/06/2012
29/06/2012
6 / 10
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Archie of Western Isles, who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 29/06/2012
Overall: 6 / 10
Delivery Person Comments
Nice guy and fellow Harley biker. Offered to take the car to nearest garage wash point due to dirt accumulation during 640 mile delivery distance.
Delivery Punctuality Comments
Original time schedule was 0900, but due location changed to 1130. Was kept informed via telephone by both dealer base and driver, of changes.
Overall Punctuality Comments
Original time schedule was 0900, but due location changed to 1130. Was kept informed via telephone by both dealer base and driver, of changes.
Cleanliness Comments
Inside was immaculate. Due 640 mile delivery, body had very heavy traffic film. This to be expected. Driver offered to take car to washpoint before handover.
Damage Comments
Deep inspection only able to be done on day following delivery after cleaning the car body. Driver stated and wrote on delivery sheet that body unable to be deeply inspected for scratches or chips and 24 hour notice of any damage found would apply.
Dealer Service Comments
Apart from `phone call during delivery, I had no direct communication with the dealer, so score hardly applicable.
Overall Comments
Because of location, I expected hang ups, but was pleasantly surprised.
Delivery Communication Comments
Notified well in advance of delivery date which considering my location was invaluable. Pleasantly surprised at early delivery time on the day and communication from both dealer and driver as time approached.
Improvements
Maybe when this sort of distance is involved, a mercedes dealer from the south could deliver to a dealer from the north for final preperation and collection/delivery. This would ensure car in completely clean condition. For instance , had the car been delivered to Inverness dealer and prepared there, I could have collected and inspected instead of having to clean car prior to inspection.
Mercedes C Class Coupe (2011-15)
Peter
29/06/2012
29/06/2012
8 / 10
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Peter of Glasgow, who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 29/06/2012
Overall: 8 / 10
Delivery Person Comments
VG
Delivery Punctuality Comments
VG
Overall Punctuality Comments
VG
Cleanliness Comments
A bit dirty externally, some dead flies on the front bumper. Was wet on day of delivery which didn't help.
Damage Comments
Stone chips on front bumper
Overall Comments
Arrived first thing on the day of delivery which was great, only problem was stone chips on front bumper from motorway drive and a few flies. Also alloy had been slightly kerbed but only the rubber from tire wall on wheel, thankfully not scratched.
Improvements
The picture above would help, cellophane on front bumper to stop scratches prior to delivery!
Mercedes E Class Saloon (2011-12)
James
02/07/2012
02/07/2012
8 / 10
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James of Tamworth, who had a new Mercedes E Class Saloon Special Edition (2011 - 2012) on 02/07/2012
Overall: 8 / 10
Delivery Person Comments
Nice enough chap, though he did smell of cigarettes, which he adsvised me that he had smoked as he was washing the car at a local garage. He did not smoke in the car though, could just smell it heavily on his clothes and in the cabin for a while.
Delivery Punctuality Comments
Yep, the delivery chjap called me twice with an update.
Overall Punctuality Comments
Yep, the delivery chjap called me twice with an update.
Cleanliness Comments
It was as new, some greasy marks on the wood and leather here and there, which i guess is from the PDI process.
Overall Comments
Good, on time as stated.
Improvements
Nothing....
Kia Optima Saloon (2012-14)
Craig
29/06/2012
29/06/2012
6 / 10
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Craig of Mold, who had a new Kia Optima Diesel Saloon (2012 - 2014) on 29/06/2012
Overall: 6 / 10
Delivery Person Comments
nice bloke , said he wasnt aware of any timescales he wa just told to drop it off that day
Delivery Punctuality Comments
Late by 2.5 hours
Overall Punctuality Comments
Late by 2.5 hours
Cleanliness Comments
inside clean outside dirty
Overall Comments
Car dirty, 167 miles on the clock and turned up later than i was told, costing me half a days work
Delivery Communication Comments
would have been very good if the car turned up on time
Improvements
to know a little bit more in advance, ideally a week or 2. this purchase will cost me over £20,000 over the next 4 years so to know when its coming would definately help, also if the finance details could be sent out earlier than the day before so there is no panic
Chevrolet Captiva Estate (2011-15)
Richard
29/06/2012
29/06/2012
8 / 10
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Richard of Goole, who had a new Chevrolet Captiva Diesel Estate (2011 - 2015) on 29/06/2012
Overall: 8 / 10
Mercedes C Class Saloon (2011-14)
Pete
29/06/2012
29/06/2012
10 / 10
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Pete of Bath, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 29/06/2012
Overall: 10 / 10
Delivery Person Comments
Billy was very personable.
Overall Comments
The delivery driver called me the night before delivery and we arranged an exact time for him to deliver the car. He was slightly late but only because he'd wanted to make the car spotless before delivering it to me.
Citroen C1 (2012-14)
Helen
29/06/2012
29/06/2012
8 / 10
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Helen of DURHAM, who had a new Citroen C1 Hatchback (2012 - 2014) on 29/06/2012
Overall: 8 / 10
Delivery Person Comments
Pleasant but surprised I wanted to check car very thoroughly and record anything of note
Cleanliness Comments
As above, bodywork very dirty but can't see how they could have improved that.
Damage Comments
Impossible to inspect for minor scratches or scuffs due to dirtiness but nothing major noted.
Overall Comments
Car very dirty on delivery but roads very dirty everywhere after freak storms on Thursday
Improvements
All service from Ling stunning (and I spend £8 million of public funds on contracts annually so I deal with a lot of contracts and suppliers. This entire process was super efficient, transparent and, unbelievably, fun. I can't imagine doing anything other than this in future. I have also recommended to colleagues and family. Lingscars.com exceptional and cannot be faulted (and I didn't even gush at my sister's wedding).
Kia Sportage Estate (2010-16)
Frank
29/06/2012
29/06/2012
10 / 10
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Frank of Saltcoats, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 29/06/2012
Overall: 10 / 10
Delivery Person Comments
The guy arrived with car on time he said. He was very friendly and willing to answer any questions.
Delivery Punctuality Comments
Phoned me at 8.30am to tell me he would be there at 1.30pm which he was.
Overall Punctuality Comments
Phoned me at 8.30am to tell me he would be there at 1.30pm which he was.
Cleanliness Comments
Considering there was a monsoon when he arrived the car was immaculate apart from some dirt kicked up from the road.
Damage Comments
None. (I hope) No I'm sure there was none.
Dealer Service Comments
Haven't had much to do with them but they delivered the car on time and were courteous.
Overall Comments
Would have liked it with zero miles but hey ho still happy.
Delivery Communication Comments
It has been an unique experience. I feel as though I have made new friends with everyone at Ling's through using Lingo even though I have never met or spoken to any of you. The whole process has put me at ease and made the wait for the car enjoyable.
Improvements
Not much it was fine.
Nissan Qashqai (2010-13)
Linz
26/06/2012
26/06/2012
8 / 10
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Linz of Blyth, who had a new Nissan Qashqai Hatchback (2010 - 2013) on 26/06/2012
Overall: 8 / 10
Cleanliness Comments
There were loads of dead flies on the bumper off the journey here but he did take it to car wash
Improvements
nothing really
Mercedes C Class Saloon (2011-14)
Colin
26/06/2012
26/06/2012
10 / 10
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Colin of Sileby, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 26/06/2012
Overall: 10 / 10
Vauxhall Corsa (2011-14)
Dave
25/06/2012
25/06/2012
8 / 10
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Dave of Stoke On Trent, who had a new Vauxhall Corsa Hatchback (2011 - 2014) on 25/06/2012
Overall: 8 / 10
Improvements
Brought me breakfast lol
Mercedes C Class Coupe (2011-15)
Lisa
12/06/2012
12/06/2012
8 / 10
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Lisa of Mirfield, who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 12/06/2012
Overall: 8 / 10
Delivery Person Comments
Very quick hanover of car ...for some this may be to quick, but for me this was perfect.
Delivery Punctuality Comments
Perfect, to the minute! I had asked for delivery from 12:30 onwards ...the delivery driver understood this to be 'exactly' 12:30 ...the car arrived at exactly 12:30 ;-)
Overall Punctuality Comments
Perfect, to the minute! I had asked for delivery from 12:30 onwards ...the delivery driver understood this to be 'exactly' 12:30 ...the car arrived at exactly 12:30 ;-)
Cleanliness Comments
Interior was a little dusty (mainly on the roof lining) and there were marks on the windscreen where the delivery driver had used his SatNav, but not too bad overall.
Overall Comments
Progress to delivery date, via Ling, was excellent ...always in the know as to when to take delivery.
Missing Comments
The spare key was missing, but Ling has already alerted me to that. Thanks Ling, as my expectation was managed. Overall a brilliant service with excellent communications. The spare key has now arrived from the dealer through the post.
Nissan Juke (2010-14)
Av
25/06/2012
25/06/2012
8 / 10
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Av of Hull, who had a new Nissan Juke Hatchback (2010 - 2014) on 25/06/2012
Overall: 8 / 10
Cleanliness Comments
There was a small mark on drivers seat.Also a bit of dirt from being driven which can't be helped.
Damage Comments
There is a very slight dent on the boot at the left hand side which we only noticed when we opened the boot and it caught the light in a certain way.
Improvements
I was a bit disappointed with the mileage and the fact that there was a small dent on boot.
Peugeot 5008 Estate (2010-13)
Jan
22/06/2012
22/06/2012
10 / 10
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Jan of Didcot, who had a new Peugeot 5008 Diesel Estate (2010 - 2013) on 22/06/2012
Overall: 10 / 10
Delivery Person Comments
He was very nice and pleasant
Delivery Punctuality Comments
Yes arrived on time
Overall Punctuality Comments
Yes arrived on time
Cleanliness Comments
Car was washed just before delivery
Delivery Communication Comments
Excellent service from you
Improvements
Nothing
Mercedes Sprinter Double Cab Chassis
Richard
15/06/2012
15/06/2012
8 / 10
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Richard of Congleton, who had a new Mercedes Sprinter 311cdi L1 Diesel Rwd (2018 on) on 15/06/2012
Overall: 8 / 10
Delivery Punctuality Comments
Was originally going to arrive at 9.30, but came at 12.30.
Overall Punctuality Comments
Was originally going to arrive at 9.30, but came at 12.30.
Improvements
Nothing
Nissan Juke (2010-14)
Martin
22/06/2012
22/06/2012
10 / 10
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Martin of Whitchurch, who had a new Nissan Juke Hatchback (2010 - 2014) on 22/06/2012
Overall: 10 / 10
Delivery Person Comments
Really pleasant chatty guy, well turned out and polite.
Delivery Punctuality Comments
Was told the day before the car would arrive between 9-10am and it arrived at 9-20am.
Overall Punctuality Comments
Was told the day before the car would arrive between 9-10am and it arrived at 9-20am.
Cleanliness Comments
Spotless inside and out.
Overall Comments
Delivery guy phoned me to tell me he was 20mins away which was helpful.
Improvements
Nothing it all went really smoothly.
Mercedes E Class Saloon (2011-12)
Elesh
12/06/2012
12/06/2012
8 / 10
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Elesh of Leicester, who had a new Mercedes E Class Saloon Special Edition (2011 - 2012) on 12/06/2012
Overall: 8 / 10
Delivery Punctuality Comments
As above, you can't be punctual without giving a ETA.
Overall Punctuality Comments
As above, you can't be punctual without giving a ETA.
Overall Comments
Driver turned up at 7am without any notice, I was informed by Mercedes the night before they would call ahead of delivery. No problem caused however.
Improvements
Nothing springs to mind!
Mercedes C Class Estate (2011-14)
Jackie
21/06/2012
21/06/2012
10 / 10
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Jackie of Morpeth, who had a new Mercedes C Class Diesel Estate (2011 - 2014) on 21/06/2012
Overall: 10 / 10
Chevrolet Captiva Estate (2011-15)
Roland
21/06/2012
21/06/2012
8 / 10
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Roland of Newcastle Upon Tyne, who had a new Chevrolet Captiva Diesel Estate (2011 - 2015) on 21/06/2012
Overall: 8 / 10
Cleanliness Comments
Having driven the car from Birmingham that day the car was dirty which was a shame but you can't predict bad weather. Inside the car was clean
Citroen DS3 (2010-15)
Matthew
20/06/2012
20/06/2012
10 / 10
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Matthew of Newcastle Upon Tyne, who had a new Citroen DS3 Hatchback (2010 - 2015) on 20/06/2012
Overall: 10 / 10
Delivery Person Comments
The driver was very pleasent.
Delivery Punctuality Comments
Arrived on the day promised and a phone call around 30 minutes before it came.
Overall Punctuality Comments
Arrived on the day promised and a phone call around 30 minutes before it came.
Cleanliness Comments
Car was in excellent condition.
Overall Comments
Vehicle arrived on the day promised with no problems.
Improvements
Everything was as expected not much they could improve on service was excellent.
Citroen C1 (2012-14)
Stuart
19/06/2012
19/06/2012
10 / 10
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Stuart of Hazlemere, who had a new Citroen C1 Hatchback (2012 - 2014) on 19/06/2012
Overall: 10 / 10
Delivery Punctuality Comments
arrived at 1050 delivery requested before 11 so spot on
Overall Punctuality Comments
arrived at 1050 delivery requested before 11 so spot on
Overall Comments
Two citroen staff attended, cery smart and punctual. Vehicle demostration was carried out
no complaints at all
Improvements
cant beat perfect
Nissan Qashqai+2 (2010-13)
Dan
15/06/2012
15/06/2012
8 / 10
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Dan of Kent, who had a new Nissan Qashqai+2 Hatchback Special Editions (2010 - 2013) on 15/06/2012
Overall: 8 / 10
Cleanliness Comments
Due to mWay conditions Car extrior dirty
Damage Comments
Just small scratch on Offside pagganger door handle and small scratch on interior passanger door handle
Citroen DS3 (2010-15)
Fraser
18/06/2012
18/06/2012
6 / 10
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Fraser of Ross-on-wye, who had a new Citroen DS3 Diesel Hatchback (2010 - 2015) on 18/06/2012
Overall: 6 / 10
Delivery Person Comments
Pleasant chappie
Delivery Punctuality Comments
I did specify after Midday but he turned up at 9.00 AM
Overall Punctuality Comments
I did specify after Midday but he turned up at 9.00 AM
Cleanliness Comments
Arrived on low loader and it certainly hadn't been cleaned in a while. Dusty.
Damage Comments
Found a scratch on the glove box (and by the size of the glove box you would only fit one glove!!)
Missing Comments
Isn't there normally some cards or something for Breakdowns etc?
Improvements
Could have arrived after midday and have been better valeted.
Mercedes C Class Estate (2011-14)
Neil
15/06/2012
15/06/2012
8 / 10
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Neil of Farnham, who had a new Mercedes C Class Diesel Estate (2011 - 2014) on 15/06/2012
Overall: 8 / 10
Delivery Person Comments
Top man - very very nice
Delivery Punctuality Comments
Called before he arrived to let us know where he was and how long he'd be
Overall Punctuality Comments
Called before he arrived to let us know where he was and how long he'd be
Missing Comments
It would have been nice if the car came with mats - I had to spend £75 at Mercedes Guildford!!!
Volvo V60 Estate (2010-13)
Kevin
01/06/2012
01/06/2012
6 / 10
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Kevin of Kingswinford, who had a new Volvo V60 Diesel Sportswagon (2010 - 2013) on 01/06/2012
Overall: 6 / 10
Peugeot 3008 Estate (2009-13)
Mark
11/06/2012
11/06/2012
8 / 10
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Mark of LONDON, who had a new Peugeot 3008 Diesel Estate (2009 - 2013) on 11/06/2012
Overall: 8 / 10
Delivery Punctuality Comments
Delivered within the 2 hour time slot given with phone call from driver about 1 hour before deliver as expected.
Overall Punctuality Comments
Delivered within the 2 hour time slot given with phone call from driver about 1 hour before deliver as expected.
Overall Comments
Delivery address changed at short notice by me with no problems.
Missing Comments
There is no warning triangle in boot although there is a space for one. Also, the service book is not dated although it is stamped so I assume this is OK?
Improvements
Cannot think of a thing
Hyundai IX35 Estate (2010-15)
Craig
15/06/2012
15/06/2012
10 / 10
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Craig of Glasgow, who had a new Hyundai IX35 Diesel Estate (2010 - 2015) on 15/06/2012
Overall: 10 / 10
Improvements
Not a thing was great
Citroen C1 (2012-14)
Lawrence
15/06/2012
15/06/2012
8 / 10
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Lawrence of London, who had a new Citroen C1 Hatchback (2012 - 2014) on 15/06/2012
Overall: 8 / 10
Nissan Juke (2010-14)
15/06/2012
15/06/2012
10 / 10
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of , who had a new Nissan Juke Hatchback (2010 - 2014) on 15/06/2012
Overall: 10 / 10
Delivery Person Comments
Very friendly person who let me do a close inspection of the car with no rush
Cleanliness Comments
Very clean indeed - few flies on the bonnet but thats expected when its been driven over :)
Overall Comments
Car arrived in the morning and i received a phone call 40mins before it arrived to let me know how far away it was which was appreciated.
Delivery Communication Comments
Great communication :)
Improvements
Nothing :)
Nissan Qashqai (2010-13)
Phil
15/06/2012
15/06/2012
10 / 10
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Phil of Worcester, who had a new Nissan Qashqai Hatchback Special Editions (2010 - 2013) on 15/06/2012
Overall: 10 / 10
Delivery Person Comments
He was a very nice man
Delivery Punctuality Comments
Yep I asked for after 5.30 and it arrived at 6
Overall Punctuality Comments
Yep I asked for after 5.30 and it arrived at 6
Overall Comments
No problem they even called me to see if I could have the car early
Improvements
Delivered it with a bottle of Champagne
Volkswagen Touareg Estate (2010-14)
12/06/2012
12/06/2012
8 / 10
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of , who had a new VW Touareg Diesel Estate (2010 - 2014) on 12/06/2012
Overall: 8 / 10
Dealer Service Comments
They lost my Driving License!!
Citroen C1 (2012-14)
Simon
14/06/2012
14/06/2012
8 / 10
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Simon of Sutton Coldfield, who had a new Citroen C1 Hatchback (2012 - 2014) on 14/06/2012
Overall: 8 / 10
Cleanliness Comments
Beautiful and cleam, with that Fresh Car Smell... apart from the birdie that did a poo on the windscreen. The delivery man couldn't be more apologetic!
Overall Comments
Friendly helpful delivery guy - smooth operation, very professional.
Improvements
Apart from including a bottle of Moet, nothing - great service
Volvo V60 Estate (2010-13)
Neil
12/06/2012
12/06/2012
8 / 10
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Neil of Peterborough, who had a new Volvo V60 Diesel Sportswagon (2010 - 2013) on 12/06/2012
Overall: 8 / 10
Delivery Punctuality Comments
Arrived AM as advised. In fact pre 9am delivery. Excellent
Overall Punctuality Comments
Arrived AM as advised. In fact pre 9am delivery. Excellent
Cleanliness Comments
Delivery person offered to take it to hand car wash - it was just a little dirt from motorway drive to my house. No problem
Dealer Service Comments
Not sure if dealer was the problem or Volvo UK.
Overall Comments
The problems with delivery dates hampered this score. The actual delivery by the guy was very good - he went over eveything but delays in getting it to me was not so good.
Delivery Communication Comments
Delays seemed to happen on the Volvo side of things.
Missing Comments
Delivery form will be sent onto me afterwards. Driver had only one copy
Improvements
I believe you did all you could.
Skoda Fabia (2010-14)
14/06/2012
14/06/2012
10 / 10
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of , who had a new Skoda Fabia Diesel Hatchback (2010 - 2014) on 14/06/2012
Overall: 10 / 10
Delivery Person Comments
Very polite helpful and presentable gent
Delivery Punctuality Comments
See above
Overall Punctuality Comments
See above
Overall Comments
Car arrived 10 minutes before earliest eta.
Delivery Communication Comments
Kept up to date throughout whole process
Improvements
Can't really think of anything realistic or sensible!Keep up the good work!
Mercedes C Class Coupe (2011-15)
Adnan
13/06/2012
13/06/2012
8 / 10
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Adnan of Glasgow, who had a new Mercedes C Class AMG Coupe (2011 - 2015) on 13/06/2012
Overall: 8 / 10
Cleanliness Comments
Car was driven 477 miles. So a bit grubby by the time it arrived at my door. It would have been niced if it could have been washed locally before dropping it off at my door. Front was covered in dead bugs and flies! Inside was immaculate though. Not a big deal for me though.
Missing Comments
I don't know. I have a "Service Booklet" but it doesn't have any space for dealer stamps or service log area? It only has information on service intervals? Is this the Service booklet or am I missing it? I think it neads clarified from the Dealer.
Improvements
Nothing it was done well. He kept me informed on delivery time phone.
Nissan Juke (2010-14)
Margaret
07/06/2012
07/06/2012
8 / 10
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Margaret of Birmingham, who had a new Nissan Juke Hatchback (2010 - 2014) on 07/06/2012
Overall: 8 / 10
Improvements
I did not get a completed delivery form. I was suprised as the delivery driver said " I know it sounds daft, but you do not get a delivery form" "That has suprised me" I replied. What implications does that have?.
Ford Fiesta (2008-12)
11/06/2012
11/06/2012
10 / 10
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of , who had a new Ford Fiesta Diesel Hatchback (2008 - 2012) on 11/06/2012
Overall: 10 / 10
Improvements
All good !
Mercedes C Class Coupe (2011-15)
11/06/2012
11/06/2012
10 / 10
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of , who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 11/06/2012
Overall: 10 / 10
Mercedes Sprinter Double Cab Tipper
11/06/2012
11/06/2012
8 / 10
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of , who had a new Mercedes Sprinter 516cdi Long Diesel (2013 on) on 11/06/2012
Overall: 8 / 10
Delivery Punctuality Comments
Arrived earlier than expected but telephoned in advance
Overall Punctuality Comments
Arrived earlier than expected but telephoned in advance
Honda Civic (2012-14)
Julia
11/06/2012
11/06/2012
8 / 10
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Julia of Tadworth, who had a new Honda Civic Diesel Hatchback (2012 - 2014) on 11/06/2012
Overall: 8 / 10
Cleanliness Comments
Dash was dusty and the car had traveled 200 miles in the rain so outside was dirty
Missing Comments
No info on the warranty or breakdown cover but I found a little sticker in the car with a number on it so all GOOD!!
Improvements
Would of been better if the car was not driven but I know the cost would be more to transport it to me.
Citroen C1 (2012-14)
11/06/2012
11/06/2012
8 / 10
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of , who had a new Citroen C1 Hatchback (2012 - 2014) on 11/06/2012
Overall: 8 / 10
Delivery Person Comments
Polite and friendly.
Delivery Punctuality Comments
As above, the driver rang me to give a delivery time when he was on route and he arrived when he said he would.
Overall Punctuality Comments
As above, the driver rang me to give a delivery time when he was on route and he arrived when he said he would.
Cleanliness Comments
The car had been driven 200 miles so of course it wasn't completely clean on the outside, but I understand this and am happy.
Overall Comments
The car was delivered slightly ahead of schedule and I was called well in advance by the driver to let me know the delivery time.
Mercedes C Class Estate (2011-14)
Rob
06/06/2012
06/06/2012
10 / 10
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Rob of Tring, who had a new Mercedes C Class Diesel Estate (2011 - 2014) on 06/06/2012
Overall: 10 / 10
Skoda Fabia (2010-14)
Paul
08/06/2012
08/06/2012
8 / 10
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Paul of Peterborough, who had a new Skoda Fabia Diesel Hatchback (2010 - 2014) on 08/06/2012
Overall: 8 / 10
Delivery Person Comments
Vey focussed on being helpful nothing too much trouble.
Delivery Punctuality Comments
Car was early which was perfect as was last day of my course with an exam to do.
Overall Punctuality Comments
Car was early which was perfect as was last day of my course with an exam to do.
Overall Comments
Some instructions on car functions would be good otherwise happy.
Improvements
Brief explanation of servicing and handbook
Citroen C1 (2012-14)
Martin
08/06/2012
08/06/2012
8 / 10
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Martin of London, who had a new Citroen C1 Hatchback (2012 - 2014) on 08/06/2012
Overall: 8 / 10
Overall Comments
On time and to my instructions so no problems.
Mercedes C Class Saloon (2011-14)
Shaun
08/06/2012
08/06/2012
8 / 10
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Shaun of Wakefield, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 08/06/2012
Overall: 8 / 10
Honda CR-V Estate (2009-12)
Kevin
07/06/2012
07/06/2012
10 / 10
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Kevin of Oldmeldrum, who had a new Honda CR-V Diesel Estate (2009 - 2012) on 07/06/2012
Overall: 10 / 10
Delivery Person Comments
Fantastic little chap drove the car all the way from Portsmouth, arrived before seven in the morning, pleasent and helpful, top bloke.
Delivery Punctuality Comments
Spot on.
Overall Punctuality Comments
Spot on.
Cleanliness Comments
It had been driven from about as far south as you can get in the uk to pretty far north, in the rain, so as one would expect.
Overall Comments
All as promised
Delivery Communication Comments
First class from Lings and from the dealer
Improvements
Abseloutly nothing, first class, very happoy 100%, repeat customer.
Mercedes E Class Coupe (2009-13)
Stewart
06/06/2012
06/06/2012
8 / 10
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Stewart of Troon, who had a new Mercedes E Class Diesel Coupe (2009 - 2013) on 06/06/2012
Overall: 8 / 10
Ford Focus (2011-14)
Robin
01/06/2012
01/06/2012
10 / 10
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Robin of Shifnal, who had a new Ford Focus Diesel Hatchback (2011 - 2014) on 01/06/2012
Overall: 10 / 10
Delivery Punctuality Comments
He actually arrived early but was sitting in the car and was going to wait for our arranged time until I opened the door.
Overall Punctuality Comments
He actually arrived early but was sitting in the car and was going to wait for our arranged time until I opened the door.
Cleanliness Comments
It was a very clean car.
Overall Comments
I was rang the night before and the guy confirmed the time the delivery.
Volkswagen Transporter Combi Van
William
08/06/2012
08/06/2012
10 / 10
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William of Milton Keynes, who had a new VW Transporter T30 SWB Petrol (2017 - 2018) on 08/06/2012
Overall: 10 / 10
Delivery Person Comments
A genuinely lovely man - who appreciated the car and gave me some useful hints without being pushy. Brilliant!
Delivery Punctuality Comments
Absolutely spot on with the estimate of delivery time:)
Overall Punctuality Comments
Absolutely spot on with the estimate of delivery time:)
Cleanliness Comments
The car was very clean and smelt delicious.
Damage Comments
Everything was perfect
Dealer Service Comments
Delighted with everything.
Overall Comments
The car was delivered on the right day. I had a courtesy call to give me an ETA the previous day. The driver was very friendly and helpful and thoroughly pleasant.
Delivery Communication Comments
Excellent message left on my mobile. Bravo!
Improvements
Nothing. It was perfect.
Mercedes C Class Coupe (2011-15)
S
08/06/2012
08/06/2012
10 / 10
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S of Ilford, who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 08/06/2012
Overall: 10 / 10
Damage Comments
scrapped front left alloy
Improvements
i have to check for the warranty book and let u know
Mercedes C Class Saloon (2011-14)
Gavin
08/06/2012
08/06/2012
8 / 10
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Gavin of London, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 08/06/2012
Overall: 8 / 10
Delivery Person Comments
Honest and helpful
Delivery Punctuality Comments
Arrived earlier than expected.
Overall Punctuality Comments
Arrived earlier than expected.
Cleanliness Comments
Car was dirty on arrival, limiting the ability to inspect it.
Damage Comments
Not that I could see (see earlier comment about dirt). There was condensation 'inside' the headlamps.
Nissan Qashqai (2010-13)
Gayle
31/05/2012
31/05/2012
8 / 10
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Gayle of Penicuik, who had a new Nissan Qashqai Hatchback Special Editions (2010 - 2013) on 31/05/2012
Overall: 8 / 10
Delivery Person Comments
friendly, chatty, pleasant.
Delivery Punctuality Comments
no problems - kept me informed.
Overall Punctuality Comments
no problems - kept me informed.
Cleanliness Comments
clean and new !
Damage Comments
just a small chip - being dealt with.
Overall Comments
they were great especially since i changed the delivery address just days bofore. they phoned to confirm / agree time etc
my only concern maybe was the driver aware of the chip and was 2 quick to show me inside the car and not allowing time to check the outside or was at just it was raining heavily !?!?!
Improvements
nothing - all ok. I should have taken more time to check it over as you always advise but due to the rainy weather it was a bit rushed and never signed the delivery sheet properly.
Mazda 2 (2010-14)
Hilary
07/06/2012
07/06/2012
8 / 10
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Hilary of Newcastle Upon Tyne, who had a new Mazda MAZDA2 Hatchback (2010 - 2014) on 07/06/2012
Overall: 8 / 10
Volvo V60 Estate (2010-13)
07/06/2012
07/06/2012
8 / 10
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of , who had a new Volvo V60 Diesel Sportswagon (2010 - 2013) on 07/06/2012
Overall: 8 / 10
Missing Comments
I signed a form which the delivery driver kept. I did not receive any paperwork.
Mercedes E Class Estate (2011-12)
Martin
01/06/2012
01/06/2012
8 / 10
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Martin of Huddersfield, who had a new Mercedes E Class Estate Special Edition (2011 - 2012) on 01/06/2012
Overall: 8 / 10
Iveco Daily Double Cab Dropside
Ersk
01/06/2012
01/06/2012
8 / 10
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Ersk of London, who had a new Iveco Daily 35s18 Diesel (2016 on) on 01/06/2012
Overall: 8 / 10
Missing Comments
The car did not come with a spare wheel or a Jack, the delivery man said that this is normal with new ford fiestas which i found strange as at least a jack shoud be in the car, it also didnt have any mats on the floor in the front or back seat, dont know if this is normal?
Nissan Juke (2010-14)
Neil
01/06/2012
01/06/2012
8 / 10
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Neil of Newcastle Upon Tyne, who had a new Nissan Juke Hatchback (2010 - 2014) on 01/06/2012
Overall: 8 / 10
Cleanliness Comments
I didn't realise it was getting driving from aldershot henze the 399 miles on the clock + little dirty off the motorway.
Improvements
Got the driver to clean car & hoover drivers side out.
Mercedes SLK Convertible (2011-16)
Lorraine
31/05/2012
31/05/2012
8 / 10
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Lorraine of South Shields, who had a new Mercedes SLK Roadster (2011 - 2016) on 31/05/2012
Overall: 8 / 10
Cleanliness Comments
Needs smudge marks cleaning off upholstry
Mercedes C Class Saloon (2011-14)
Ian
01/06/2012
01/06/2012
10 / 10
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Ian of Scunthorpe, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 01/06/2012
Overall: 10 / 10
Improvements
None.
Mercedes C Class Saloon (2011-14)
James
01/06/2012
01/06/2012
8 / 10
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James of Durham, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 01/06/2012
Overall: 8 / 10
Delivery Person Comments
The driver telephoned me the day before to confirm an aproximate time and then 1/2 an hour before arrival. He was polite and with a very pleasant attitude. Please pass on my gratitude.
Delivery Punctuality Comments
Arrived exactly when he said he would.
Overall Punctuality Comments
Arrived exactly when he said he would.
Cleanliness Comments
A few dirty marks here and there but OK. Not as good a job as I would have done.
Overall Comments
Arranged exactly to suit my requirements.
Improvements
Nothing, the car even had half a tank of fuel in.
Mercedes E Class Saloon (2011-12)
Tariq
01/06/2012
01/06/2012
8 / 10
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Tariq of Amersham, who had a new Mercedes E Class Saloon Special Edition (2011 - 2012) on 01/06/2012
Overall: 8 / 10
Nissan Qashqai (2010-13)
Paul
31/05/2012
31/05/2012
10 / 10
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Paul of London, who had a new Nissan Qashqai Hatchback Special Editions (2010 - 2013) on 31/05/2012
Overall: 10 / 10
Delivery Person Comments
As above - very professional
Delivery Punctuality Comments
As above no problems as all on time.
Overall Punctuality Comments
As above no problems as all on time.
Cleanliness Comments
Car was clean and in very good condition
Overall Comments
News the approximate delivery date from about two months before. Final arrangements were very smooth and were on time. Very easy process re final paperwork. The delivery guy (Andy) very courteous and polite.
Improvements
Nothing really. I have not got a lot to compare with delivery of car - but it all went well.
Mercedes Sprinter Double Cab Tipper
Wayne
31/05/2012
31/05/2012
8 / 10
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Wayne of Bristol, who had a new Mercedes Sprinter 516cdi Long Diesel (2013 on) on 31/05/2012
Overall: 8 / 10
Delivery Person Comments
first rate. suit tie. what i would expect from mercedes
Delivery Punctuality Comments
asked for after 3, turned up 10 past. brilliant.
Overall Punctuality Comments
asked for after 3, turned up 10 past. brilliant.
Cleanliness Comments
spot less except for a few flies on the front number plate
Dealer Service Comments
only dealings i had with them was a phone call regarding security information
Delivery Communication Comments
excellent yet again. second car you have supplied. less hassel than going to a dealer.
Missing Comments
log book, but have been told it will be sent by dvla
Improvements
nothing. it was all so smooth if not a little rushed as we had to complete on the last day of the month. once again thanks for making me happy
Mercedes E Class Saloon (2011-12)
Andy
31/05/2012
31/05/2012
10 / 10
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Andy of Hull, who had a new Mercedes E Class Saloon Special Edition (2011 - 2012) on 31/05/2012
Overall: 10 / 10
Delivery Person Comments
Didnt get close enough to smell him
Cleanliness Comments
It had been good but the weather was bad
Damage Comments
Small little sticker mark but I will sort
Missing Comments
Would like to thank the dealer for putting a set of number plates in the boot for me
Improvements
Nothing very good experiance
Kia Sportage Estate (2010-16)
Mo
31/05/2012
31/05/2012
8 / 10
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Mo of Blackburn, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 31/05/2012
Overall: 8 / 10
Vauxhall Astra GTC Coupe (2011-14)
Gaz
31/05/2012
31/05/2012
8 / 10
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Gaz of Frodsham, who had a new Vauxhall Astra GTC Diesel Coupe (2011 - 2014) on 31/05/2012
Overall: 8 / 10
Delivery Person Comments
Very nice chap if a little confused about what i should or shouldn't sign.
Delivery Punctuality Comments
No prior warning though which was written on his dispatch note. I was just trying to make sure i was home.
Overall Punctuality Comments
No prior warning though which was written on his dispatch note. I was just trying to make sure i was home.
Cleanliness Comments
The car arrived with 193 miles on the clock and was driven during heavy the first heavy rain for weeks so it was dirty. I cleaned it late that evening and it was then fine outside. Inside was spotless. I was expecting it may arrive slightly dirty though if driven.....so i was too bothered.
Damage Comments
unable to inspect due to heavy rain. No damage as far as i could tell.
Dealer Service Comments
Arrived on time. No communication, shame really, a one minute phone call would have been nice.
Overall Comments
Arrived on time ...without warning though and i was 30 mins away.
Delivery Communication Comments
Excellent for yourself Ling. Nothing from dealer at all.
Improvements
The only thing would be some form of contact with the delivery driver. In my case eneded stuck in hospital with a family relative and no way of telling anyone because he didn't ring me. It all worked out fine in the end though.
Mercedes C Class Saloon (2011-14)
Lee
31/05/2012
31/05/2012
8 / 10
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Lee of Glasgow, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 31/05/2012
Overall: 8 / 10
Delivery Person Comments
The delivery guy was pleasant and friendly but had an odour of stale cigarettes.
Delivery Punctuality Comments
Bang on time at 09:00
Overall Punctuality Comments
Bang on time at 09:00
Cleanliness Comments
A few bits of white fluff on the seats
Damage Comments
It was raining but I havn't seen any significant damage.
Dealer Service Comments
VW delivery of the car was better as it arrived on a truck.
Overall Comments
I would have prefered if the car had been delivered on a truck as it feels second hand having been driven for 215 miles.
Delivery Communication Comments
Communication from start to finish was excellent.
Missing Comments
All ship shape and bristol fashion!
Improvements
The speed of delivery was excellent but I would have preferred the car to arrive on a trailer.
Mercedes C Class Saloon (2011-14)
Carnie
31/05/2012
31/05/2012
8 / 10
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Carnie of Livingston, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 31/05/2012
Overall: 8 / 10
Delivery Person Comments
nice guy a slight whiff of cigarette smoke from him but he had not smoked in the car but the smell from his clothes did linger for an hour or so. not offensive though
Delivery Punctuality Comments
came to me when he advised
Overall Punctuality Comments
came to me when he advised
Cleanliness Comments
The only poor bit was the flap that restracts to show the 12v supply ashtray area. It was pushed back so that it was open. when closed it had a large white sticker covering it. It was a bugger to get off and took me about half an hour with some sticky stuff remover which is likely why it had not been removed. apart from that it was pretty imacculate. had to fit a carpet in the back which had not been fitted properly. car was clean and semlled new though
Damage Comments
I type no but it was almost impossible to tell as the car was dirty having been driven in heavy rain, as I inspected it but I could not see anything that was obvious and in the dry still can't. Fair to say that it was fine
Dealer Service Comments
great price, professional would use again. 99/100 due to the piece of sticky paper on the ashtray lid and needing to fit the carpet
Overall Comments
the delivery driver called me an hour before he was due to arrive and gave me a time which he was spot on as to when he was to arrive
Delivery Communication Comments
worked well. Never felt that I was not kept advised at all times.
Missing Comments
Apart from decent weather no and i can't really whine about that given i chose to live in Scotlandshire ! :)
Improvements
non smoking driver (just kidding was no inconvenience and I have an amazing sense of smell). no was great service
Nissan Qashqai (2010-13)
Bill
30/05/2012
30/05/2012
10 / 10
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Bill of High Wycombe, who had a new Nissan Qashqai Hatchback (2010 - 2013) on 30/05/2012
Overall: 10 / 10
Mercedes C Class Estate (2011-14)
Greg
31/05/2012
31/05/2012
8 / 10
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Greg of London, who had a new Mercedes C Class Diesel Estate (2011 - 2014) on 31/05/2012
Overall: 8 / 10
Delivery Person Comments
Driver showed me the car's main features and took time to explain anything that was unclear to me
Cleanliness Comments
Driver had not been able to find a car wash so the car was a bit dirty after the 250 mile drive from Bolton. Not too bad.
Overall Comments
Car arrived punctually
Improvements
Car could have been washed after the drive down from Bolton because it arrived a bit dirty
Mercedes C Class Saloon (2011-14)
Paul
31/05/2012
31/05/2012
10 / 10
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Paul of Lee-on-the-Solent, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 31/05/2012
Overall: 10 / 10
Volvo V60 Estate (2010-13)
Paul
28/05/2012
28/05/2012
10 / 10
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Paul of Derby, who had a new Volvo V60 Diesel Sportswagon (2010 - 2013) on 28/05/2012
Overall: 10 / 10
Improvements
Struggling to find any faults!
Mercedes C Class Coupe (2011-15)
Paul
28/05/2012
28/05/2012
6 / 10
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Paul of Denbigh, who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 28/05/2012
Overall: 6 / 10
Delivery Person Comments
John is a really nice guy, he spent ages showing me all how everything worked, not very good but excellent!
Delivery Punctuality Comments
He was bang on time
Overall Punctuality Comments
He was bang on time
Cleanliness Comments
Hadnt been valeted, outside covered in dust, inside dirty marks, even had protectice shrink wrap on the chrome bits in the floor under the doors. I commented to John about the marks inside and he said it was the silicone cloth they use.... very disapointing
Dealer Service Comments
Great driver. Dirty car..no excuse
Missing Comments
No sat nav, I thought it was included
Improvements
Valeted car
Nissan Juke (2010-14)
Bill
29/05/2012
29/05/2012
8 / 10
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Bill of Bathgate, who had a new Nissan Juke Hatchback (2010 - 2014) on 29/05/2012
Overall: 8 / 10
Delivery Person Comments
I am told the Driver was pleasant and calmly went around the vehicle, brought attention to the manual, radio code and spare wheel elements.
Delivery Punctuality Comments
He arrived earlier than arranged so no-one was home and he had some urgency to leave for booked train time home. Mrs Johnston got there as quick as possible but doesn't live at my address.
Overall Punctuality Comments
He arrived earlier than arranged so no-one was home and he had some urgency to leave for booked train time home. Mrs Johnston got there as quick as possible but doesn't live at my address.
Cleanliness Comments
New car!
Damage Comments
This may be insignificant, small scratch on top area of dashboard, passenger side, approx 1 inch long, plastic scraped. It does not stop the car being perfectly acceptable to me but I wouldn't like to be charged for it at the end. As it wasn't noticed at delivery, I think it's too late to mention?
Dealer Service Comments
I had no dealings with the dealer, can't comment really. I would like to have been supplied with car mats but this is a small thing. Car had quarter tank of fuel, I can buy mats!
Overall Comments
Driver apparently called the night before to arrange the best time, Mrs Johnston appreciated this.
Delivery Communication Comments
I expected the delivery slot to be the entire day, it helped to arrange the day before. I appreciated all the updates from Ling's office in the week or so before.
Missing Comments
Delivery form was taken by the driver so I don't have it. It was completed and signed by Mrs Johnston.
Improvements
I have no complaints.
Citroen C1 (2012-14)
Georgina
25/05/2012
25/05/2012
8 / 10
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Georgina of Newbiggin By The Sea, who had a new Citroen C1 Hatchback (2012 - 2014) on 25/05/2012
Overall: 8 / 10
Delivery Person Comments
he was very pleasent i did feel abit sorry for him as his pick up was late and i had to leave in my street as i was due at a meeting
Delivery Punctuality Comments
great timing
Overall Punctuality Comments
great timing
Cleanliness Comments
very clean and tidy
Dealer Service Comments
i didnt have any cumminication with the dealer but everything from start to finish was good
Overall Comments
delivery was really good was happy with the time
Improvements
make sure the drop off has a pick up on time
Citroen C1 (2012-14)
Sarah
23/05/2012
23/05/2012
10 / 10
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Sarah of Newton Abbot, who had a new Citroen C1 Hatchback (2012 - 2014) on 23/05/2012
Overall: 10 / 10
Delivery Person Comments
Really pleasant man, chatty and helpful.
Delivery Punctuality Comments
Was expecting to have to wait all day, but the lovely man had got up at 4am to deliver my car (From Manchester to South Devon!!) first thing in the morning. I was delighted.
Overall Punctuality Comments
Was expecting to have to wait all day, but the lovely man had got up at 4am to deliver my car (From Manchester to South Devon!!) first thing in the morning. I was delighted.
Cleanliness Comments
Wonderful "new car" smell, lots of protective paper and plastic to keep it clean.
Damage Comments
Immaculate.
Dealer Service Comments
I don't know if I've communicated with the dealer, but as part of the whole thing I have to assume they have been Very Good.
Overall Comments
Charming driver, arrived lovely and early at 08.30, took the time to explain paperwork and show me round my fab new car.
Delivery Communication Comments
The whole Ling team (especially Ling herself, Guy and Holly) have been fabulous (running out of good superlatives now!). I am recommending you to EVERYONE. The whole process has been more of a pleasure than a scary chore thing...
Improvements
The only thing that could have made it ANY better is if the car had been FREE!!!!!!!!!!!!!!!
Mazda 5 Estate (2011-13)
Scott
15/05/2012
15/05/2012
6 / 10
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Scott of , who had a new Mazda MAZDA5 Diesel Estate (2011 - 2013) on 15/05/2012
Overall: 6 / 10
Delivery Punctuality Comments
Actually earlier than previously stated - too early - which was a problem because we were doing the school run!
Overall Punctuality Comments
Actually earlier than previously stated - too early - which was a problem because we were doing the school run!
Cleanliness Comments
The "delivery drive" left some mud
Dealer Service Comments
Don't really know anything about them, except for the delivery guy himself, who was average
Delivery Communication Comments
Only had communication from Lings cars, which was fantastic.
Improvements
Lings cars couldn't do anything better. The delivery guy clearly wanted onward transport but wouldn't actually ask. We offered, and his requirements were so specific that our kids ended up late for school! Our fault really (shouldn't have been so polite) but if he wanted onward transport he should have just said and we would have considered it, instead of making us feel bad by hovering around in the middle of nowhere ;-)
Mercedes C Class Coupe (2011-15)
Sol
16/05/2012
16/05/2012
8 / 10
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Sol of London, who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 16/05/2012
Overall: 8 / 10
Cleanliness Comments
driven from exeter so had few marks
Missing Comments
log book, though informed will arrive in post?
Improvements
cleaner car, delivered as opposed to driven, much lower mileage
Mercedes Sprinter Double Cab Tipper
Christmas
21/05/2012
21/05/2012
8 / 10
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Christmas of Buckinghamshire, who had a new Mercedes Sprinter 516cdi Long Diesel (2013 on) on 21/05/2012
Overall: 8 / 10
Delivery Person Comments
a right good bloke had a good chat and well presented......as u'd expect from a brand such as Mercedes!
Delivery Punctuality Comments
phone 3 times during the ride in to keep me informed of delivery time.
Overall Punctuality Comments
phone 3 times during the ride in to keep me informed of delivery time.
Cleanliness Comments
with the classic new car smell!!
Damage Comments
All cool!!
Overall Comments
very professional not rushed and delivered at a good time of day for me.
Delivery Communication Comments
Ling scored very good.....Mercedes insurance were a bit of a mare and pretty expensive!!
Improvements
ling was sweet as, no probs here!!
Mercedes E Class Saloon (2011-12)
Dave
22/05/2012
22/05/2012
10 / 10
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Dave of Silsden, who had a new Mercedes E Class Saloon Special Edition (2011 - 2012) on 22/05/2012
Overall: 10 / 10
Delivery Person Comments
Excellent
Delivery Punctuality Comments
Very Good
Overall Punctuality Comments
Very Good
Cleanliness Comments
Very Good
Damage Comments
No
Overall Comments
Very Good
Improvements
Couldn't reasonably expect more, they'd even pretty much filled the tank with Diesel
Volvo V60 Estate (2010-13)
Stan
21/05/2012
21/05/2012
8 / 10
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Stan of Rochdale, who had a new Volvo V60 Diesel Sportswagon (2010 - 2013) on 21/05/2012
Overall: 8 / 10
Delivery Person Comments
Very pleasant and polite a nice man
Improvements
Only complaint was the time I had to wait from ordering to delivery
Mercedes E Class (2010-13)
16/05/2012
16/05/2012
8 / 10
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of , who had a new Mercedes E Class Diesel Cabriolet (2010 - 2013) on 16/05/2012
Overall: 8 / 10
Mercedes SLK Convertible (2011-16)
Alex
18/05/2012
18/05/2012
8 / 10
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Alex of Whitley Bay, who had a new Mercedes SLK Roadster (2011 - 2016) on 18/05/2012
Overall: 8 / 10
Delivery Person Comments
Nice chap!
Delivery Punctuality Comments
Arrived bang on 9AM! Luckily I had got into the office in time.
Overall Punctuality Comments
Arrived bang on 9AM! Luckily I had got into the office in time.
Cleanliness Comments
It had been driven so a bit of road dirt was inevitable.
Overall Comments
Haven't put fuel in it yet as it came with more than half a tank!
Just as well as I can't afford petrol for it... ;)
Improvements
None - a week's free insurance and loads of fuel, can't get much better than that.
Citroen DS3 (2010-15)
Andy
19/03/2012
19/03/2012
8 / 10
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Andy of Stevenage, who had a new Citroen DS3 Diesel Hatchback (2010 - 2015) on 19/03/2012
Overall: 8 / 10
Delivery Person Comments
showed me around the car - wanted to be goign pretty quickly
Cleanliness Comments
absolutly spotless
Dealer Service Comments
had next to no contact with them
Overall Comments
Car arrived on time and in mint condition - couldn't really say more than that
Improvements
couldn't really ask for more... maybe a better tour (features, controls etc) but I'm a man _ I wouldn't have listened and I@ve got the manual
Mercedes C Class Saloon (2011-14)
Zena
18/05/2012
18/05/2012
8 / 10
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Zena of Swindon, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 18/05/2012
Overall: 8 / 10
Delivery Punctuality Comments
Very good but delivered to the wrong address
Overall Punctuality Comments
Very good but delivered to the wrong address
Mercedes C Class Saloon (2011-14)
Zena
18/05/2012
18/05/2012
8 / 10
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Zena of Swindon, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 18/05/2012
Overall: 8 / 10
Delivery Punctuality Comments
Very good but delivered to the wrong address
Overall Punctuality Comments
Very good but delivered to the wrong address
Kia Sportage Estate (2010-16)
Paul
18/05/2012
18/05/2012
8 / 10
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Paul of Bugle, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 18/05/2012
Overall: 8 / 10
Improvements
Time delivery slot and a phone call from delivery driver should be mandatory
Citroen C1 (2009-12)
15/05/2012
15/05/2012
8 / 10
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of , who had a new Citroen C1 Hatchback (2009 - 2012) on 15/05/2012
Overall: 8 / 10
Delivery Person Comments
Polite no probs
Cleanliness Comments
All good
Overall Comments
Arrived just with in time slot
Improvements
Delivered a range rover instead for the same price
Mazda 3 (2009-13)
Angela
15/05/2012
15/05/2012
6 / 10
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Angela of Whitley Bay, who had a new Mazda MAZDA3 Hatchback (2009 - 2013) on 15/05/2012
Overall: 6 / 10
Delivery Punctuality Comments
He was late and didn't communicate to say he was going to be late.
Overall Punctuality Comments
He was late and didn't communicate to say he was going to be late.
Cleanliness Comments
Had been driven from Southport in wet conditions so was very dirty!!
Improvements
Meeting delivery times. Transporting vehicle on trailer/transporter instead of driving or if not possible running car through a car wash before delivery. Nice to see a SHINY new car!
Nissan Qashqai (2010-13)
Mark
10/05/2012
10/05/2012
10 / 10
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Mark of Liverpool, who had a new Nissan Qashqai Hatchback (2010 - 2013) on 10/05/2012
Overall: 10 / 10
Improvements
Excellent service. No improvements needed to the delivery
Mercedes C Class Estate (2011-14)
Simon
14/05/2012
14/05/2012
10 / 10
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Simon of Ashby De La Zouch, who had a new Mercedes C Class Diesel Estate (2011 - 2014) on 14/05/2012
Overall: 10 / 10
Nissan Note (2009-13)
Cyril
11/05/2012
11/05/2012
10 / 10
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Cyril of Leicester, who had a new Nissan Note Diesel Hatchback (2009 - 2013) on 11/05/2012
Overall: 10 / 10
Delivery Person Comments
He was a lovely chap.
Delivery Punctuality Comments
spot on
Overall Punctuality Comments
spot on
Cleanliness Comments
All in order
Overall Comments
He called to arrange delivery time and was spot on
Improvements
Everything was good
Ford Fiesta (2008-12)
10/05/2012
10/05/2012
10 / 10
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of , who had a new Ford Fiesta Diesel Hatchback (2008 - 2012) on 10/05/2012
Overall: 10 / 10
Delivery Person Comments
very nice friendly man
Delivery Punctuality Comments
perfect timing
Overall Punctuality Comments
perfect timing
Cleanliness Comments
all good
Improvements
nothing really
Honda CR-V Estate (2009-12)
Vince
11/05/2012
11/05/2012
8 / 10
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Vince of Cheadle, who had a new Honda CR-V Estate (2009 - 2012) on 11/05/2012
Overall: 8 / 10
Cleanliness Comments
I wasn't expecting it to have made such a long journey so thats why I thought it would be cleaner.
Dealer Service Comments
Only because I had to wait a while for the car to be in stock.
Delivery Communication Comments
I didn't have any communication with the dealer themselves.
Mercedes C Class Coupe (2011-15)
Garry
11/05/2012
11/05/2012
6 / 10
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Garry of Forfar, who had a new Mercedes C Class Coupe (2011 - 2015) on 11/05/2012
Overall: 6 / 10
Delivery Person Comments
The delivery driver was very pleasant, but he wanted me to sign the collection documentation before inspecting the car at all. When I did go to inspect the car, he tried to distract me. He wanted to leave asap after dropping the car off.
Delivery Punctuality Comments
Yes, the delivery driver arrived on perfect time.
Overall Punctuality Comments
Yes, the delivery driver arrived on perfect time.
Cleanliness Comments
The car was dirty and this masked scratches which were present on the rear of the car. I could not have seen these at the time of delivery, through the dirt and water marks present on the car. The interior of the car was not dirty, but could have been cleaner.
Damage Comments
Minor scratching to the near side corner of the rear bumper.
Dealer Service Comments
Excellent, apart from the cleanliness of the car and the damage to the rear bumper on delivery.
Overall Comments
Punctuality and communication was excellent. The actual handover was not great.
Delivery Communication Comments
Excellent communication from both Ling and the delivery driver; keeping me fully updated with the progress of the delivery.
Missing Comments
There does not appear to be a "stampable" service book (something that a garage can stamp when a service has been carried out). There is only a book which explains the service intervals on the car. I'm not sure if this is normal or not.
Improvements
The car could have been cleaner and I could have been given more time to inspect the vehicle, uninterrupted.
Mercedes C Class Estate (2011-14)
10/05/2012
10/05/2012
8 / 10
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of , who had a new Mercedes C Class Diesel Estate (2011 - 2014) on 10/05/2012
Overall: 8 / 10
Improvements
An overview of the basic functions / features of the car
Nissan Micra (2010-13)
Lucy
08/05/2012
08/05/2012
8 / 10
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Lucy of Nether Whitacre, who had a new Nissan Micra Hatchback (2010 - 2013) on 08/05/2012
Overall: 8 / 10
Delivery Person Comments
vERY GOOD GENTLEMAN THAT DELIVERED HE WAS VERY HELPFUL.
Improvements
NONE THAT I CAN THINK OF.
Citroen DS5 (2012-15)
09/05/2012
09/05/2012
8 / 10
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of , who had a new Citroen DS5 Diesel Hatchback (2012 - 2015) on 09/05/2012
Overall: 8 / 10
Kia Sportage Estate (2010-16)
Tom
03/05/2012
03/05/2012
10 / 10
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Tom of Mansfield, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 03/05/2012
Overall: 10 / 10
Toyota Aygo (2009-12)
Ellie
04/05/2012
04/05/2012
10 / 10
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Ellie of Doncaster, who had a new Toyota Aygo Hatchback Special Edition (2009 - 2012) on 04/05/2012
Overall: 10 / 10
Delivery Person Comments
Very pleasant individual who took time to check out and explain aspects of the car
Delivery Punctuality Comments
Delivered within the notified time frame
Overall Punctuality Comments
Delivered within the notified time frame
Cleanliness Comments
Immacualte
Dealer Service Comments
delivered a clean car within the time frame. Very professional deliverer
Overall Comments
Delivered within the time frame promised with a telephone call confirming arrival
Delivery Communication Comments
Excellent, underpromised over delivered thank you!!!
Improvements
Nothing!!!!!
Hyundai IX35 Estate (2010-15)
James
03/05/2012
03/05/2012
10 / 10
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James of Manchester, who had a new Hyundai IX35 Diesel Estate (2010 - 2015) on 03/05/2012
Overall: 10 / 10
Overall Comments
Phoned beforehand with ETA. Arrived right on time.
Citroen C1 (2009-12)
Jane
02/05/2012
02/05/2012
8 / 10
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Jane of Blackburn, who had a new Citroen C1 Hatchback (2009 - 2012) on 02/05/2012
Overall: 8 / 10
Citroen C1 (2009-12)
Jane
02/05/2012
02/05/2012
8 / 10
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Jane of Blackburn, who had a new Citroen C1 Hatchback (2009 - 2012) on 02/05/2012
Overall: 8 / 10
Volvo V60 Estate (2010-13)
03/05/2012
03/05/2012
6 / 10
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of , who had a new Volvo V60 Diesel Sportswagon (2010 - 2013) on 03/05/2012
Overall: 6 / 10
Cleanliness Comments
Car dirty from spray from motorway, but nothing could be done about that
Dealer Service Comments
as above
Delivery Communication Comments
I would say that Ling service was good but the delivery period went from end of march to begining of may and I was not really told why.
Missing Comments
only the delivery form. I went through it with the person delivery, but he had the only copy
Improvements
see comments above about the delivery period wait. also the service stamp is stamped end of march but I received the car start of may, which is abit odd?
Nissan Qashqai+2 (2010-13)
Keith
03/05/2012
03/05/2012
8 / 10
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Keith of County Durham , who had a new Nissan Qashqai+2 Diesel Hatchback (2010 - 2013) on 03/05/2012
Overall: 8 / 10
Delivery Person Comments
nice guy
Delivery Punctuality Comments
only about 1hr late but had roadworks on A1 so can not be helped, no problem.
Overall Punctuality Comments
only about 1hr late but had roadworks on A1 so can not be helped, no problem.
Cleanliness Comments
A few dirt splats and internal a few smears of white grease stuff!
Overall Comments
all ok and very quick.
Missing Comments
Was not given a delivery form!
Hyundai IX20 (2010-18)
02/05/2012
02/05/2012
10 / 10
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of , who had a new Hyundai IX20 Diesel Hatchback (2010 - 2018) on 02/05/2012
Overall: 10 / 10
Delivery Person Comments
Polite pleasant attitude of delivery person
Delivery Punctuality Comments
Arrived within ten minutes of indicated time !
Overall Punctuality Comments
Arrived within ten minutes of indicated time !
Overall Comments
Prompt delivery date given, timing schedule on day appropriately advised and achieved.
Improvements
Xcellent delivery service - Thanks
Mercedes C Class Coupe (2011-15)
Alan
01/05/2012
01/05/2012
8 / 10
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Alan of Aberdeen, who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 01/05/2012
Overall: 8 / 10
Overall Comments
The driver gave me a walkround of the vehicle and explained some of the additional functionality of the vehicle which I found very useful. A very pleasant man to speak with. Car was very clean inside but had some exterior dirt haven been driven up from Brighton but nothing excessive. Overall condition of the car was excellent.
Nissan Qashqai (2010-13)
Mick
30/04/2012
30/04/2012
10 / 10
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Mick of Liverpool, who had a new Nissan Qashqai Hatchback (2010 - 2013) on 30/04/2012
Overall: 10 / 10
Damage Comments
I didn't notice it until about ten hours after delivery but there are some scuff marks on the inside passenger door handle. It's not major but I'm annoyed that I didn't spot it before the delivery man left.
Improvements
Nothing
Volvo V60 Estate (2010-13)
Mike
27/04/2012
27/04/2012
8 / 10
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Mike of Bristol, who had a new Volvo V60 Diesel Sportswagon (2010 - 2013) on 27/04/2012
Overall: 8 / 10
Delivery Person Comments
Nice Guy, and good demonstration of the car functions
Delivery Punctuality Comments
Requested a post 1PM delivery, and it cam around 2PM
Overall Punctuality Comments
Requested a post 1PM delivery, and it cam around 2PM
Cleanliness Comments
Car was driven 80 odd miles to me through rain so not spotlessly clean, but the best they could have done in the circumstances
Dealer Service Comments
Difficult to rate as I have had no contact with them except for the delivery driver who was a nice chap!
Overall Comments
Delivered at the requested time, little bit of fuel left in it
Improvements
Make it not rain so that car was clean on delivery
Volvo V60 Estate (2010-13)
Ross
27/04/2012
27/04/2012
8 / 10
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Ross of Manchester, who had a new Volvo V60 Diesel Sportswagon (2010 - 2013) on 27/04/2012
Overall: 8 / 10
Delivery Punctuality Comments
Phoned me to tell me where they were and when they would arrive
Overall Punctuality Comments
Phoned me to tell me where they were and when they would arrive
Cleanliness Comments
A bit of motorway dirt...but it had been driven 100 miles.
Damage Comments
There was nothing glaringly obvious.....I have walked round the car several times and nothing stands out.
Kia Sportage Estate (2010-16)
Derek
27/04/2012
27/04/2012
10 / 10
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Derek of Bridgnorth, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 27/04/2012
Overall: 10 / 10
Volvo V60 Estate (2010-13)
Guy
30/04/2012
30/04/2012
8 / 10
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Guy of Aldershot, who had a new Volvo V60 Diesel Sportswagon (2010 - 2013) on 30/04/2012
Overall: 8 / 10
Delivery Person Comments
He gave a call 30mins before arrival which was a nice touch.
Dealer Service Comments
Overall, a pretty painless transaction.
Overall Comments
The only negative was not having 100% confirmation of the delivery until the delivery day.
Delivery Communication Comments
As above, I wasn't 100% sure that the car was going to arrive by the time I had to decide to go to work or stay at home at wait.
Improvements
Confirmation of delivery date/time 24hrs beforehand.
Mercedes A Class (2008-12)
Martin
30/04/2012
30/04/2012
8 / 10
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Martin of Coventry, who had a new Mercedes A Class Hatchback (2008 - 2012) on 30/04/2012
Overall: 8 / 10
Delivery Person Comments
Very nice guy who talked me through the car
Overall Comments
Didn't receive a call to say what time of delivery - approx time would be helpful
Improvements
?
Mercedes C Class Coupe (2011-15)
Michael
26/04/2012
26/04/2012
10 / 10
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Michael of Hutton Brentwood Essex, who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 26/04/2012
Overall: 10 / 10
Cleanliness Comments
The weather was terrible and therefore the outside was not as clean as it usually would be
Dealer Service Comments
From the moment it arrived at the dealers to me was very good
Improvements
None from you Ling however the time taken from order to delivery was longer than I expected
Hyundai IX35 Estate (2010-15)
Dan
27/04/2012
27/04/2012
8 / 10
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Dan of Milton Keynes, who had a new Hyundai IX35 Diesel Estate (2010 - 2015) on 27/04/2012
Overall: 8 / 10
Mercedes C Class Saloon (2011-14)
Adam
02/03/2012
02/03/2012
10 / 10
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Adam of Gainbsorough, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 02/03/2012
Overall: 10 / 10
Overall Comments
Fast and very easy
Improvements
Nothing
Nissan Juke (2010-14)
Andy
27/04/2012
27/04/2012
8 / 10
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Andy of Sheffield, who had a new Nissan Juke Hatchback (2010 - 2014) on 27/04/2012
Overall: 8 / 10
Citroen DS3 (2010-15)
Philip
17/06/2011
17/06/2011
10 / 10
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Philip of Brighton, who had a new Citroen DS3 Hatchback (2010 - 2015) on 17/06/2011
Overall: 10 / 10
Mercedes C Class Estate (2011-14)
Gill
26/04/2012
26/04/2012
10 / 10
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Gill of Malton, who had a new Mercedes C Class Diesel Estate (2011 - 2014) on 26/04/2012
Overall: 10 / 10
Volvo V60 Estate (2010-13)
Mike
27/04/2012
27/04/2012
8 / 10
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Mike of Pirbright, who had a new Volvo V60 Diesel Sportswagon (2010 - 2013) on 27/04/2012
Overall: 8 / 10
Improvements
All was good thanks
Mercedes C Class Coupe (2011-15)
27/04/2012
27/04/2012
8 / 10
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of , who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 27/04/2012
Overall: 8 / 10
Delivery Person Comments
No unwanted smells, nice guy drove him to station so he could carry on his journey
Delivery Punctuality Comments
Bang on time
Overall Punctuality Comments
Bang on time
Cleanliness Comments
Spotless on the inside but was dirty, did offer to take through car wash tho
Overall Comments
Quick and painless,was kept informed
Improvements
Delievered 100% clean
Iveco Daily Double Cab Dropside
Den
26/04/2012
26/04/2012
8 / 10
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Den of Stockport, who had a new Iveco Daily 35s18 Diesel (2016 on) on 26/04/2012
Overall: 8 / 10
Delivery Person Comments
Clean, curtious and friendly. No rush while the car was inspected, explained the keys, shoed the spare wheel and tools.
Delivery Punctuality Comments
Yes said 10 minutes, in reality noticed the car outside 5 minutes later .. see below
Overall Punctuality Comments
Yes said 10 minutes, in reality noticed the car outside 5 minutes later .. see below
Cleanliness Comments
Weather was poor, raining, dull day ... so I doubt there would have been anything anyone could have done other than collect the car from the garage instead ... there was signs of polish so valeting had taken place before delivery...
Overall Comments
The driver called 10 minutes before he was due to deliver the car.
Delivery Communication Comments
Everything was very good.
Improvements
Noticed the car outside but noone there as the driver had gone to park up around the corner, would have been nice if he had said what he was going to do.
Citroen C1 (2009-12)
Dom
09/12/2011
09/12/2011
6 / 10
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Dom of Stone, who had a new Citroen C1 Hatchback (2009 - 2012) on 09/12/2011
Overall: 6 / 10
Delivery Person Comments
old and ugly. Wife didn't fancy him. Send him again.
Delivery Punctuality Comments
AM delivery, AM it came.
Overall Punctuality Comments
AM delivery, AM it came.
Cleanliness Comments
Snowing not their fault. In side clean.
Overall Comments
ok car dirty they had travelled in the snow wah. lol
Improvements
Full tank?? Ling driving it.
Mercedes A Class (2008-12)
Steve
25/04/2012
25/04/2012
8 / 10
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Steve of Dartford, who had a new Mercedes A Class Hatchback (2008 - 2012) on 25/04/2012
Overall: 8 / 10
Delivery Punctuality Comments
On time and called to let me know he would be 1hour.
Overall Punctuality Comments
On time and called to let me know he would be 1hour.
Damage Comments
Crack on the Windscreen that was hidden behind the tax disk. around 8inches long. working with Ling to get Mercedes to replace.
Missing Comments
Nothing Missing
Improvements
I think after driving the car for 200miles the driver would have seen the crack on the windscreen but he decided not to mention it it seems.
Volvo V60 Estate (2010-13)
Rod
24/04/2012
24/04/2012
8 / 10
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Rod of BURNTWOOD, who had a new Volvo V60 Diesel Sportswagon (2010 - 2013) on 24/04/2012
Overall: 8 / 10
Delivery Person Comments
He politely asked for a lift to a train station. It's a good job we were available to do this.
Delivery Punctuality Comments
Very good, after 2pm as requested.
Overall Punctuality Comments
Very good, after 2pm as requested.
Cleanliness Comments
Lots of flies on front of car. Otherwise excellent
Mercedes C Class Saloon (2011-14)
Rich
24/04/2012
24/04/2012
10 / 10
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Rich of Mirfield, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 24/04/2012
Overall: 10 / 10
Citroen C1 (2012-14)
Ellie
24/04/2012
24/04/2012
10 / 10
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Ellie of Chorley, who had a new Citroen C1 Hatchback (2012 - 2014) on 24/04/2012
Overall: 10 / 10
Mercedes A Class (2008-12)
Sneck
23/04/2012
23/04/2012
10 / 10
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Sneck of Newcastle Upon Tyne, who had a new Mercedes A Class Diesel Hatchback (2008 - 2012) on 23/04/2012
Overall: 10 / 10
Delivery Person Comments
He was very helpful
Overall Comments
Disappointed we had to wait a couple of days extra but never mind
Improvements
Satisfied with whole process
Ford Kuga Estate (2008-12)
Carl
23/04/2012
23/04/2012
10 / 10
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Carl of Maldon, who had a new Ford Kuga Diesel Estate (2008 - 2012) on 23/04/2012
Overall: 10 / 10
Delivery Person Comments
Very friendly
Improvements
Apart from a brown envelope full of cash in the glove compartment and a complimentary mini bar in the arm rest, just about everything perfect. Thanks!
Mercedes C Class Saloon (2011-14)
David
23/04/2012
23/04/2012
10 / 10
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David of Preston, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 23/04/2012
Overall: 10 / 10
Improvements
had a beautfull female driver with short skirt and high heels!!!, single and still happy
Nissan Juke (2010-14)
Ian
20/04/2012
20/04/2012
10 / 10
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Ian of Middlesborough, who had a new Nissan Juke Hatchback (2010 - 2014) on 20/04/2012
Overall: 10 / 10
Mercedes C Class Coupe (2011-15)
Mark
20/04/2012
20/04/2012
8 / 10
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Mark of Rugeley, who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 20/04/2012
Overall: 8 / 10
Delivery Person Comments
Professional and courteous, so much so I drove him to the station 15 miles away!
Delivery Punctuality Comments
It cam at 08:00!!
Overall Punctuality Comments
It cam at 08:00!!
Cleanliness Comments
Even though a rainy day!
Dealer Service Comments
Marked him down as he should have told Ling that 125 was not being delivered!
Overall Comments
Initial disappointment from Mercedes not supplying the 125 edition was soon overcome after your resolution of the situation with the clip in Sat Nav.
Delivery Communication Comments
Resolved the minor issue incredibly well
Improvements
Nothing, it wass excellent
Mercedes C Class Coupe (2011-15)
Tim
20/04/2012
20/04/2012
8 / 10
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Tim of Blackburn, who had a new Mercedes C Class Coupe (2011 - 2015) on 20/04/2012
Overall: 8 / 10
Improvements
Initial estimated time. Was only advised early afternoon later in the day
Mercedes C Class Saloon (2011-14)
Andy
19/04/2012
19/04/2012
8 / 10
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Andy of Gateshead, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 19/04/2012
Overall: 8 / 10
Delivery Person Comments
Very courteous & knowledgeable
Volvo V60 Estate (2010-13)
20/04/2012
20/04/2012
10 / 10
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of , who had a new Volvo V60 Diesel Sportswagon (2010 - 2013) on 20/04/2012
Overall: 10 / 10
Delivery Person Comments
nice fella who was couteous
Mercedes C Class Saloon (2011-14)
Swanny
20/04/2012
20/04/2012
10 / 10
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Swanny of , who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 20/04/2012
Overall: 10 / 10
Improvements
All very good. I hope all dealers are like this but know they're not
Mercedes C Class Coupe (2011-15)
Craig
18/04/2012
18/04/2012
8 / 10
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Craig of Derby, who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 18/04/2012
Overall: 8 / 10
Delivery Person Comments
The gentlemen was very polite and very good going over all the vehicle. So nice I dropped him off at the station.
Delivery Punctuality Comments
They were late by 40mon but that was due to heavy traffic and heavy rain but I was kept informed.
Overall Punctuality Comments
They were late by 40mon but that was due to heavy traffic and heavy rain but I was kept informed.
Cleanliness Comments
Interior excellent but outside was wet and slightly mucky due to heavy rain on route.
Overall Comments
They came late due to traffic but the garage called to say they were running late. Delivery gentleman was very nice and helpful so overall they gave an excellent service
Improvements
Would be nice to receive a car of this class with no delivery mileage and on a vehicle but I suspect the cost would not make it possible?
Mercedes C Class Estate (2011-14)
19/04/2012
19/04/2012
10 / 10
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of , who had a new Mercedes C Class Diesel Estate (2011 - 2014) on 19/04/2012
Overall: 10 / 10
Delivery Person Comments
She was just the sort of person you want to deliver a car to you!! Friendly, helpful and charming - Trust me you want to keep using this girl :-) 5 stars
Delivery Punctuality Comments
As above on the doorstep at 9.15am all the way from Bolton - A miracle I suggest
Overall Punctuality Comments
As above on the doorstep at 9.15am all the way from Bolton - A miracle I suggest
Cleanliness Comments
Do you Alana the delivery girl even had the car hand washed around the corner as it had got dirty on the motorway, it was gleaming and shiny on a wet grey typical british day!!
Dealer Service Comments
Did not have a lot do deal with them as u did that but fast efficient and the 7 day insurance was instant as a back up
Overall Comments
Alana at the logistics company was simply superb, she called me at 8am to say she was about an hour away and then arrived on the doorstep at 9.15am. She went through all the car check and helped us on all the electronic gizzmos and weird foot operated Parking brake.
Delivery Communication Comments
Insurance was a bit last minute but not a problem although dealer was panicking a bit
Improvements
About as good as it gets unless you can make the Sun shine and stop it raining
Volkswagen Crafter Cr35 Mwb Diesel
Mike
19/04/2012
19/04/2012
10 / 10
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Mike of Wolverhampton, who had a new VW Crafter Cr35 Mwb Diesel (2017 on) on 19/04/2012
Overall: 10 / 10
Mercedes E Class Saloon (2011-12)
16/04/2012
16/04/2012
10 / 10
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of , who had a new Mercedes E Class Saloon Special Edition (2011 - 2012) on 16/04/2012
Overall: 10 / 10
Delivery Person Comments
Really friendly guy, willing to spend as much time as needed when explaining details of the car.
Delivery Punctuality Comments
Arrived at promised time.
Overall Punctuality Comments
Arrived at promised time.
Cleanliness Comments
Car was spotless, except for a few dozen insects that decided to play chicken with the bumper/bonnet!!
Damage Comments
Very very small stone chip in door. (Marked on the delivery sheets)
Overall Comments
Had phone calls from the dealer at every step, and a courtesy call to make sure I had his details should I need any help or questions.
Improvements
Nothing, All was great.
Mercedes E Class Estate (2011-12)
05/04/2012
05/04/2012
8 / 10
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of , who had a new Mercedes E Class Estate Special Edition (2011 - 2012) on 05/04/2012
Overall: 8 / 10
Delivery Person Comments
Delivery driver was not a "Merc" man, so not greatly familiar with the car, but explained the basics of how it worked. Think I need a 3 day course to understand the in car computer.
Cleanliness Comments
It had just been driven from Brighton, so couldn't expect it to be showroom standard !
Missing Comments
Incorrect number plate displayed. The "2" was missing ! Dealer send new set of plates straight away which arrived in the next post.
Improvements
Chauffered limo to the dealer, 2 nights in The Grand Hotel Brighton and a free bar ?
Mercedes C Class Estate (2011-14)
Colin
17/04/2012
17/04/2012
6 / 10
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Colin of North Connel, who had a new Mercedes C Class Diesel Estate (2011 - 2014) on 17/04/2012
Overall: 6 / 10
Improvements
You were perfect, but the dealer although he came a big distance he could have gone to a car wash to get the car looking clean makes inspection for damage or scratches virtually impossible.
Mercedes C Class Coupe (2011-15)
Glenn
17/04/2012
17/04/2012
8 / 10
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Glenn of Ware, who had a new Mercedes C Class Coupe (2011 - 2015) on 17/04/2012
Overall: 8 / 10
Cleanliness Comments
Dirty mats as mentioned above.
Overall Comments
Car mats were dirty front and rear (dirt stones etc...)
Car was not de-badged as requested and agreed.
Improvements
Clean mats(I did not expect to be vacuuming the car on the day of delivery) and de-badged car as requested.
I appreciate that the badge can be removed at my local dealer(already booked on Sat 21st April) not at my cost, but I still need to take time out of my weekend to have this done.
Nissan Qashqai+2 (2010-13)
Neil
17/04/2012
17/04/2012
10 / 10
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Neil of Hessle, who had a new Nissan Qashqai+2 Diesel Hatchback (2010 - 2013) on 17/04/2012
Overall: 10 / 10
Improvements
Knowing rough drop off time earlier would have been helpful
Mercedes C Class Saloon (2011-14)
Bob
17/04/2012
17/04/2012
8 / 10
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Bob of Perth, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 17/04/2012
Overall: 8 / 10
Nissan Micra (2010-13)
Steve\'o
10/04/2012
10/04/2012
10 / 10
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Steve\'o of Stafford, who had a new Nissan Micra Hatchback (2010 - 2013) on 10/04/2012
Overall: 10 / 10
Delivery Person Comments
Very friendly and chatty. He explained where a lot of controls were and also that the vehicle used petrol not diesel.
Delivery Punctuality Comments
Bang on time, can't fault it, had to drive the driver back to the nearest rail station and took delivery mileage from there.
Overall Punctuality Comments
Bang on time, can't fault it, had to drive the driver back to the nearest rail station and took delivery mileage from there.
Cleanliness Comments
It was a clean inside and a paper mat was used in the drivers foot well.
Damage Comments
Not as far as I could see as it was raining at the time. I havent noticed any damage since.
Dealer Service Comments
I think they could improve their delivery pack. (non existant in my case)
Overall Comments
Delivery on time, no problems, good contact from supplier regarding delivery.
Delivery Communication Comments
The supplier contacted by telephone frquently.
Improvements
I would have felt better if I had received a copy of the form that I signed. I did add the delivery mileage to the one the driver had but nothing was left for me.
Volvo V60 Estate (2010-13)
Matthew
17/04/2012
17/04/2012
8 / 10
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Matthew of Leeds, who had a new Volvo V60 Diesel Sportswagon (2010 - 2013) on 17/04/2012
Overall: 8 / 10
Cleanliness Comments
Outside a bit dirty but had been driven over in poor weather
Damage Comments
Not that I saw
Overall Comments
Good communication from the dealer
Mercedes SLK Convertible (2012-16)
Andrew
05/04/2012
05/04/2012
8 / 10
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Andrew of Chester, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 05/04/2012
Overall: 8 / 10
Mercedes C Class Saloon (2011-14)
Terry
13/04/2012
13/04/2012
8 / 10
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Terry of Newcastle Upon Tyne, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 13/04/2012
Overall: 8 / 10
Delivery Person Comments
Really nice guy. Polite and helpful, showed me around the vehicle controls. Allowed me plenty of time to inspect the vehicle fully and carefully. EXCELLENT. Only downside he was a Chelsea supporter : )
Delivery Punctuality Comments
Actually arrived ahead of allotted time. Delivery driver did call me to ask if this was suitable. Great service!
Overall Punctuality Comments
Actually arrived ahead of allotted time. Delivery driver did call me to ask if this was suitable. Great service!
Cleanliness Comments
The car had been jet washed following the delivery drive. Some marks/road dust were still evident at the time of delivery. This is to be expected (given the car was driven to me) so I was still very happy with the condition. Inside was immaculate as expected.
Damage Comments
All checked - no damage.
Overall Comments
Very efficient.
Delivery Communication Comments
Delivery communication from yourselves and the delivery driver were flawless.
Missing Comments
:)
Improvements
Nothing - excellent service. Thank You
Mercedes A Class (2008-12)
Andy
16/04/2012
16/04/2012
10 / 10
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Andy of Milton Keynes, who had a new Mercedes A Class Hatchback (2008 - 2012) on 16/04/2012
Overall: 10 / 10
Delivery Person Comments
Very friendly. Had good knowledge of the vehicle and history of model.
Overall Comments
I was out of the office when car was delivered, but driver waited patiently for me to return from lunch.
Delivery Communication Comments
Considering the service was free, I couldn't have expected anything better.
Improvements
Nothing
Ford Fiesta (2008-12)
Joy
10/04/2012
10/04/2012
8 / 10
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Joy of Bristol, who had a new Ford Fiesta Diesel Hatchback (2008 - 2012) on 10/04/2012
Overall: 8 / 10
Citroen C1 (2009-12)
Joe
12/04/2012
12/04/2012
8 / 10
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Joe of Teddington, who had a new Citroen C1 Hatchback (2009 - 2012) on 12/04/2012
Overall: 8 / 10
Dealer Service Comments
Very good apart from the misunderstanding.
Overall Comments
Actual delivery was fine. Citroen made a mistake with the delivery date and tried to deliver two days early, but they admitted fault and rearranged without hassle.
Delivery Communication Comments
I feel they could have contacted me prior to delivery to confirm the delivery date. This would have avoided the problems I experienced.
Improvements
Nothing. I was very pleased with how the delivery date mix-up was dealt with by yourselves.
Mercedes C Class Estate (2011-14)
Dave
13/04/2012
13/04/2012
8 / 10
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Dave of Liverpool, who had a new Mercedes C Class Diesel Estate (2011 - 2014) on 13/04/2012
Overall: 8 / 10
Cleanliness Comments
Car had been driven 250 miles that morning including through rain, so had picked up quite a bit of dirt.
Overall Comments
See final comments
Improvements
Delivery by low loader/van would have meant I received a gleaming new car with 10 miles on the clock, instead of a dirty one with 266 miles. The whole process has been fantastic, but this very small point just took the shine off the actual moment I received the car.
Nissan Juke (2010-14)
Andrew
11/04/2012
11/04/2012
8 / 10
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Andrew of Bury St Edmunds, who had a new Nissan Juke Hatchback (2010 - 2014) on 11/04/2012
Overall: 8 / 10
Delivery Person Comments
Clean and tidy. Wasn't at all worried about him having driven my new car. Paul allowed my wife sufficient time to inspect the car to her satisfaction and was polite and courteous throughout.
Delivery Punctuality Comments
Arrived within the 1 hour time window we were texted.
Overall Punctuality Comments
Arrived within the 1 hour time window we were texted.
Cleanliness Comments
No problems with the cleanliness and presenation of the car.
Damage Comments
No damage detected on inspection.
Dealer Service Comments
Haven't had any dealings with the dealer at all. Not sure I should have though.
Overall Comments
Deliveryman (Paul) texted the day before to inform us of his arrival time and to identify himself. He arrived on time and conducted the handover in a friendly, courteous, and unhurried way.
Delivery Communication Comments
No communication from dealer other than the delivery time notification. Your comms were excellent though.
Missing Comments
Nothing was missing as far as I can tell.
Improvements
Nothing springs to mind. We got the car when we were expecting it and in line with the very first estimates when we placed the order. Only issue was between the dealer and the finance company which delayed our delivery by a week.
Toyota Auris (2010-12)
Barry
10/04/2012
10/04/2012
4 / 10
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Barry of Radlett, who had a new Toyota Auris Hatchback (2010 - 2012) on 10/04/2012
Overall: 4 / 10
Cleanliness Comments
It was trucked in the open and it rained.
Overall Comments
Deliver scheduled for (or by) 9 a.m. Actual arrival time, after 12.30. Communication almost non existent until I contacted your office. Excuse was "Delayed an hour at 'the docks' ". In which case they should have been there by 10.00. In this day and age there is just no excuse for poor communication.
I was therefore almost two hours late for a business appointment in London.
Missing Comments
Still not 100% sure,
Improvements
Got it to me on time
Toyota Prius (2009-17)
10/04/2012
10/04/2012
8 / 10
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of , who had a new Toyota Prius Hatchback (2009 - 2017) on 10/04/2012
Overall: 8 / 10
Delivery Person Comments
courteous delivery driver, a very nice man
Delivery Punctuality Comments
Arrived at 11am , 1 hour later than anticipated but that was ok as I was home till midday anyway
Overall Punctuality Comments
Arrived at 11am , 1 hour later than anticipated but that was ok as I was home till midday anyway
Cleanliness Comments
Brand new
Overall Comments
Car arrived in a clean condition with a courteous delivery driver
Delivery Communication Comments
Excellent as you arranged delivery to suit me and never made me accept delivery that suited you or the dealer
Missing Comments
Not sure if I was supposed to have any paperwork to sign but didnt get anything, the only delivery form I got was the one you sent me to check the car before taking the keys
Improvements
I dont think you could do any better than you had done
Citroen DS3 (2010-15)
Kevin
29/03/2012
29/03/2012
8 / 10
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Kevin of Leighton Buzzard, who had a new Citroen DS3 Diesel Hatchback (2010 - 2015) on 29/03/2012
Overall: 8 / 10
Delivery Person Comments
Delivery man extremely polite and friendly and knowledgeable about the car. Called me a couple of times beforehand with updates on ETA. Overall excellent.
Delivery Punctuality Comments
They didn't make the agreed morning slot but I understand I was the 2nd delivery and the first was in the Midlands. I suppose given the delay it might have been nice to have been put first but not a problem. I'm too soft, aren't I?
Overall Punctuality Comments
They didn't make the agreed morning slot but I understand I was the 2nd delivery and the first was in the Midlands. I suppose given the delay it might have been nice to have been put first but not a problem. I'm too soft, aren't I?
Cleanliness Comments
Condition first-rate (helped by a bright sunny day, to show off the gleaming paintwork).
Damage Comments
All as it should be.
Dealer Service Comments
Only marked down for the late delivery.
Overall Comments
The 24-hour delay was not ideal but all fine in the end and the free tank of fuel was a nice touch.
Delivery Communication Comments
Brilliant communication, which I always feel is so important.
Improvements
Only the delivery date. But I'm not holding a grudge!
Ford Transit Custom 320 L2 Van
Martin
30/03/2012
30/03/2012
8 / 10
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Martin of IRVINE, who had a new Ford Transit Custom 320 L2 Diesel Fwd (2017 on) on 30/03/2012
Overall: 8 / 10
Overall Comments
Would have been good to received a phone call to give a rough idea of delivery time, but otherwise all great.
Mercedes E Class Estate (2011-12)
Jane
03/04/2012
03/04/2012
8 / 10
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Jane of Prescot Merseyside, who had a new Mercedes E Class Estate Special Edition (2011 - 2012) on 03/04/2012
Overall: 8 / 10
Improvements
It was Raining. Nothing worser when You get a new car Ling. Very good service all round.
Mercedes C Class Saloon (2011-14)
Mark
02/04/2012
02/04/2012
10 / 10
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Mark of Ashford, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 02/04/2012
Overall: 10 / 10
Missing Comments
No paper work given .
Improvements
Would of liked a call with expected delivery time.
Mercedes C Class Saloon (2011-14)
Vikki
02/04/2012
02/04/2012
8 / 10
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Vikki of Swindon, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 02/04/2012
Overall: 8 / 10
Delivery Person Comments
Very helpful offering advice on the car since I hadnt driven a mercedes previously
Delivery Punctuality Comments
arrived 30 mins early
Overall Punctuality Comments
arrived 30 mins early
Cleanliness Comments
Internal - excellent. Exterior not so good.
Delivery Communication Comments
Excellent
Improvements
Cleaner exterior
Mercedes C Class Estate (2011-14)
Rob
30/03/2012
30/03/2012
8 / 10
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Rob of Welwyn Garden City, who had a new Mercedes C Class Diesel Estate (2011 - 2014) on 30/03/2012
Overall: 8 / 10
Delivery Punctuality Comments
Car came at 9:15 am, impressed!
Overall Punctuality Comments
Car came at 9:15 am, impressed!
Cleanliness Comments
Considering the car had been driven from Bolton to Welwyn Garden City, I could put up with the exterior not being perfect, but, the interior wasn't perfect. There were marks/dust/thumbprints on the dash that wouldn't have been there had the interior been valleted.
Delivery Communication Comments
Very good communication from Ling. No communication from dealer, apart from when I called to moan about the lack of a stamp on the envelope when they returned my driving licence... :-(
Missing Comments
Service book not needed as Mercedes do this all electronically...
Improvements
Trailer the car so that the exterior would have been 'showroom' fresh :-)
Citroen C1 (2012-14)
Simon
30/03/2012
30/03/2012
8 / 10
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Simon of Ashby De La Zouch, who had a new Citroen C1 Hatchback (2012 - 2014) on 30/03/2012
Overall: 8 / 10
Mercedes C Class Estate (2011-14)
30/03/2012
30/03/2012
8 / 10
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of , who had a new Mercedes C Class Diesel Estate (2011 - 2014) on 30/03/2012
Overall: 8 / 10
Cleanliness Comments
The car was not that clean externally although this was largely due to the number of bugs/flies on the front having been driven from Brighton to Birmingham in order to be delivered. The alloy wheels were dirty from brakedust and if this is merely from doing 178 miles then I will be constantly having to clean them. The interior was clean.
Delivery Communication Comments
The driver rang up 30minutes before he got here.
Audi A1 3dr Hatch (2010-15)
30/03/2012
30/03/2012
10 / 10
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of , who had a new Audi A1 Diesel Hatchback (2010 - 2015) on 30/03/2012
Overall: 10 / 10
Delivery Person Comments
Really helpful and friendly.
Mercedes E Class Saloon (2011-12)
Jan
30/03/2012
30/03/2012
8 / 10
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Jan of London, who had a new Mercedes E Class Saloon Special Edition (2011 - 2012) on 30/03/2012
Overall: 8 / 10
Delivery Person Comments
Very pleasant lady delivery driver who lives in Baaaaaarrnnnsley. She had driven down to Brighton to make a delivery and and picked up my car and driven it to my home in Wimbledon.
Delivery Punctuality Comments
She called me just as she was leaving Brighton and gave an TomTom estimate of when she would be at my home address. She was about 45 mins late, but that was because the Police were doing ANPR checks in Wimbledon and the car was probably not yet on their computer, so she was stopped, checked, cleared and sent on her way.
Overall Punctuality Comments
She called me just as she was leaving Brighton and gave an TomTom estimate of when she would be at my home address. She was about 45 mins late, but that was because the Police were doing ANPR checks in Wimbledon and the car was probably not yet on their computer, so she was stopped, checked, cleared and sent on her way.
Cleanliness Comments
Couldn't fault it. The car was very clean, inside and out.
Damage Comments
No damage to the car at all
Dealer Service Comments
I didn't have any direct dealings with the dealer, but they supplied the exact car that I ordered on the date agreed and in as new condition.
Overall Comments
I was called and given an estimate of the delivery time on the designated delivery day. The lady delivery driver explained a couple of the rudimentary controls, showed me the handbook, wheel lock nut, fuel flap, boot, spare wheel. She didn't have a massive amount of knowledge of the cockpit controls, but after spending a day studying the various handbooks, I can understand why. There's an awful lot of bells and whistles!!!!!
Delivery Communication Comments
I initially gave you a preferred delivery date of Fri 30/03/12. Then when I was told the car would be at the dealer earlier than first advised, I informed you I could take the car earlier, only to renege on an offered earlier delivery date due to a change in my diary and revert back to the original delivery date. I am so pleased with the very professional way that you handled this, just another example of the fantastic service you and your team provide.
Missing Comments
Having read the handbook, I note that there should be a push button that fits into the ignition key slot that then enables the car to be Keyless Go. Well, there was no button supplied to enable this facility.
Improvements
I don't think in this instance you could have improved on the process, other than sticking a case of champagne in the boot. (and a Keyless Go button!)
Mercedes C Class Estate (2011-14)
30/03/2012
30/03/2012
10 / 10
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of , who had a new Mercedes C Class Diesel Estate (2011 - 2014) on 30/03/2012
Overall: 10 / 10
Delivery Person Comments
Very pleasant, chatty
Delivery Punctuality Comments
Delivery arranged for between 9am and 11am car arrived at 8.30am but the driver had to phoned to let me know he would be early
Overall Punctuality Comments
Delivery arranged for between 9am and 11am car arrived at 8.30am but the driver had to phoned to let me know he would be early
Dealer Service Comments
Have not had any contact at all with the dealer so cannot comment
Overall Comments
Driver phoned an hour before arrival to let me know the time of delivery
Mercedes C Class Coupe (2011-15)
Marty
30/03/2012
30/03/2012
10 / 10
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Marty of Nottingham, who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 30/03/2012
Overall: 10 / 10
Mercedes A Class (2008-12)
Jas
30/03/2012
30/03/2012
10 / 10
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Jas of Middlesex, who had a new Mercedes A Class Hatchback (2008 - 2012) on 30/03/2012
Overall: 10 / 10
Delivery Person Comments
Extremely polite and informative man.
Delivery Punctuality Comments
on time - by 11am
Overall Punctuality Comments
on time - by 11am
Cleanliness Comments
Clean interior & exterior
Damage Comments
only two very small chips on the bonnett (may be stone chips)
Dealer Service Comments
Happy with delivery and punctual supply of the vehicle. All happened very quickly and all documents returned
Overall Comments
Nice and early, on time delivery.
Delivery Communication Comments
Very well informed of each process and easy to do (when my internet was working!)
Improvements
All done very well - no problems - thanks. Would recommend your services to others. Well done!
Mercedes C Class Coupe (2011-15)
Sohail
30/03/2012
30/03/2012
8 / 10
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Sohail of Botley , who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 30/03/2012
Overall: 8 / 10
Improvements
Nothing diffrent
Mercedes A Class (2008-12)
Mark
26/03/2012
26/03/2012
8 / 10
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Mark of Solihull, who had a new Mercedes A Class Hatchback (2008 - 2012) on 26/03/2012
Overall: 8 / 10
Delivery Person Comments
Nice Chap sowed me the basics of the Vehicle
Delivery Punctuality Comments
bang on time
Overall Punctuality Comments
bang on time
Cleanliness Comments
Very good as you would expect?
Damage Comments
good look in the light no problems
Dealer Service Comments
well done
Overall Comments
the Guy phone me an hour before delivery to tell me when he would arrive
Delivery Communication Comments
good
Improvements
cannot see any?
Hyundai IX35 Estate (2010-15)
Krass
29/03/2012
29/03/2012
8 / 10
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Krass of Newport, who had a new Hyundai IX35 Diesel Estate (2010 - 2015) on 29/03/2012
Overall: 8 / 10
Mercedes C Class Saloon (2011-14)
Naveen
29/03/2012
29/03/2012
10 / 10
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Naveen of , who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 29/03/2012
Overall: 10 / 10
Improvements
None
Mercedes C Class Coupe (2011-15)
Andy
29/03/2012
29/03/2012
8 / 10
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Andy of Mansfield, who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 29/03/2012
Overall: 8 / 10
Delivery Punctuality Comments
Rang as promised and turned up on time
Overall Punctuality Comments
Rang as promised and turned up on time
Cleanliness Comments
A few flies on it but had been driven down so understandable
Mercedes E Class Saloon (2011-12)
John
28/03/2012
28/03/2012
10 / 10
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John of St Helens, who had a new Mercedes E Class Saloon Special Edition (2011 - 2012) on 28/03/2012
Overall: 10 / 10
Dealer Service Comments
No direct contact, but response based on satisfaction with vehicle.
Missing Comments
It even came with more than half a tank of diesel!
Improvements
Can't think of a single thing.
Nissan Qashqai (2010-13)
Gaz
26/03/2012
26/03/2012
8 / 10
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Gaz of Worcs, who had a new Nissan Qashqai Hatchback (2010 - 2013) on 26/03/2012
Overall: 8 / 10
Delivery Punctuality Comments
Beyoind very good!
Overall Punctuality Comments
Beyoind very good!
Cleanliness Comments
Big Sucker mark from SAT nav in windscreen
Delivery Communication Comments
Excellent phone and text contact
Improvements
It was perfect
Mercedes E Class Saloon (2011-12)
Steve
23/03/2012
23/03/2012
10 / 10
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Steve of Warrington, who had a new Mercedes E Class Saloon Special Edition (2011 - 2012) on 23/03/2012
Overall: 10 / 10
Audi A4 Saloon (2012-15)
Gomer
14/02/2012
14/02/2012
8 / 10
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Gomer of Port Talbot, who had a new Audi A4 Saloon Special Editions (2012 - 2015) on 14/02/2012
Overall: 8 / 10
Cleanliness Comments
Dirty when delivered
Overall Comments
Driver was very helpfull
Hyundai IX35 Estate (2010-15)
Wayne
28/03/2012
28/03/2012
6 / 10
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Wayne of Luton, who had a new Hyundai IX35 Diesel Estate (2010 - 2015) on 28/03/2012
Overall: 6 / 10
Improvements
More time for inspection. A call from dealer when delivery might be expected. The car had no mats inside.
Volkswagen Sharan Estate
26/03/2012
26/03/2012
8 / 10
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of , who had a new VW Sharan Diesel Estate (2010 on) on 26/03/2012
Overall: 8 / 10
Delivery Person Comments
Very nice man delivered the car. I gave him a lift to the bus station in the car.
Delivery Punctuality Comments
Car delivered on time
Overall Punctuality Comments
Car delivered on time
Dealer Service Comments
dont know really. had no contact with them
Overall Comments
Good communication from the dealer by text prior to delivery. Mobile phone call half an hour before delivery. I also requested a delivery time after 11am which they met.
Improvements
nothing
Ford Fiesta (2008-12)
Howie
21/03/2012
21/03/2012
10 / 10
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Howie of Canterbury, who had a new Ford Fiesta Diesel Hatchback (2008 - 2012) on 21/03/2012
Overall: 10 / 10
Dealer Service Comments
n/a as yet
Missing Comments
I have put 'yes' for the Warranty Book above but will just need to check this....
Improvements
Nothing
Mercedes C Class Saloon (2011-14)
Ian
27/03/2012
27/03/2012
10 / 10
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Ian of Northampton, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 27/03/2012
Overall: 10 / 10
Delivery Punctuality Comments
Arrived early, but parked out of sight to "not disturb our morning routine", which was great, but the poor bloke had been up since 5ish and I guess would of benefited from a coffee!
Overall Punctuality Comments
Arrived early, but parked out of sight to "not disturb our morning routine", which was great, but the poor bloke had been up since 5ish and I guess would of benefited from a coffee!
Cleanliness Comments
great considering it came from Bolton down the motorway
Nissan Qashqai (2010-13)
Bronwyn
26/03/2012
26/03/2012
8 / 10
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Bronwyn of Middlesex, who had a new Nissan Qashqai Hatchback (2010 - 2013) on 26/03/2012
Overall: 8 / 10
Delivery Person Comments
He was lovely. So polite and friendly on the phone in organising delivery, and just the same in person.
Delivery Punctuality Comments
Earlier than planned, which suited us perfectly. We had a specific time that we had to have taken delivery by, and it was a big relief that he was so punctual.
Overall Punctuality Comments
Earlier than planned, which suited us perfectly. We had a specific time that we had to have taken delivery by, and it was a big relief that he was so punctual.
Cleanliness Comments
Car wasn't perfectly clean on outer - but expect that was because it had already travelled 200miles.
Dealer Service Comments
It's not entirely clear what the dealer's role is in the process. Also, it doesn't make any sense to deliver a vehicle to a dealer that is so far away from the customer, surely? Not sure if that is more to do with where vehicle is made, but travelling 200 miles to where the customer is surely will require an awful lot of carbon offsetting.
Improvements
The delivery sheet could have confirmed all the car details - model, extras etc. I have no record of what is exactly included in this model, or if it is exactly what I ordered. Car manual shows what is for all models, so it's a real guessing game.
Jaguar XF Saloon (2011-15)
Joel
27/03/2012
27/03/2012
8 / 10
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Joel of Bushey, who had a new Jaguar XF Diesel Saloon (2011 - 2015) on 27/03/2012
Overall: 8 / 10
Delivery Person Comments
Delivery driver performed a thorough handover and walk-through of the cars features. Answered all questions - very helpful.
Delivery Punctuality Comments
A little delayed as a result of traffic coming over from Sidcup.
Overall Punctuality Comments
A little delayed as a result of traffic coming over from Sidcup.
Cleanliness Comments
Spotless!
Dealer Service Comments
No communication from the dealer other than an introductory letter delivered by the delivery driver. Was told that someone from the dealer should be in contact in the next few days.
Overall Comments
No problems at all. All went smoothly.
Delivery Communication Comments
No complaints :>
Ford Fiesta (2008-12)
27/03/2012
27/03/2012
8 / 10
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of , who had a new Ford Fiesta Diesel Hatchback (2008 - 2012) on 27/03/2012
Overall: 8 / 10
Mercedes C Class Saloon (2011-14)
Pinkesh
23/03/2012
23/03/2012
8 / 10
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Pinkesh of Oxford, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 23/03/2012
Overall: 8 / 10
Delivery Punctuality Comments
Although I was told they would call me just before they got here , which they didn't, but I can't complain as I got the car when I requested.
Overall Punctuality Comments
Although I was told they would call me just before they got here , which they didn't, but I can't complain as I got the car when I requested.
Overall Comments
I requested the car be delivered on Fri 23/3 AM and it was here by 8.15 in the morning. Brilliant.
Improvements
A phone call when they were on their way would be nice
Mercedes E Class Estate (2011-12)
Paul
26/03/2012
26/03/2012
8 / 10
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Paul of Upminster, who had a new Mercedes E Class Estate Special Edition (2011 - 2012) on 26/03/2012
Overall: 8 / 10
Delivery Punctuality Comments
Delivery driver called on the morning to give an approximate time of delivery -and he was almost spot on.
Overall Punctuality Comments
Delivery driver called on the morning to give an approximate time of delivery -and he was almost spot on.
Dealer Service Comments
Didn't really deal with dealer - but they supplied a clean car on time.
Improvements
delivered the AMG version for the same price
Mercedes C Class Estate (2011-14)
Alex
23/03/2012
23/03/2012
8 / 10
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Alex of Hove, who had a new Mercedes C Class Diesel Estate (2011 - 2014) on 23/03/2012
Overall: 8 / 10
Delivery Person Comments
Really friendly bloke, sounded uncannily like Peter Kay! Ran me through the cars features etc.
Delivery Punctuality Comments
Quoted delivery time was 9-11am, arrived at 9.20am.
Overall Punctuality Comments
Quoted delivery time was 9-11am, arrived at 9.20am.
Cleanliness Comments
Spotless, new car smell....
Dealer Service Comments
Didn't have much to do with them, but they helped with a sat nav related question on Saturday
Overall Comments
The guy did call me from Sutton at 8.20am (he had gone to my office) but was in Hove by 9.20am so on time.
Delivery Communication Comments
We had a hbit of a crossover on the day/location of delivery, but not a major drama
Improvements
As I said I was sure I had requested Tuesday delivery in Sutton but was had crossed wires - I also never got a Ling Lingo alert when you confirmed the delivery details, so the error was not noticed until the Tuesday slot was missed.
Volkswagen Passat Estate (2011-14)
David
26/03/2012
26/03/2012
10 / 10
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David of Hebburn, who had a new VW Passat Diesel Estate (2011 - 2014) on 26/03/2012
Overall: 10 / 10
Mercedes SLK Convertible (2012-16)
Julie
26/03/2012
26/03/2012
10 / 10
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Julie of Kingsteignton, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 26/03/2012
Overall: 10 / 10
Mercedes E Class Saloon (2011-12)
David
23/03/2012
23/03/2012
8 / 10
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David of Holbrook, who had a new Mercedes E Class Saloon Special Edition (2011 - 2012) on 23/03/2012
Overall: 8 / 10
Citroen C1 (2009-12)
Linda
23/03/2012
23/03/2012
8 / 10
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Linda of Huddersfield, who had a new Citroen C1 Hatchback (2009 - 2012) on 23/03/2012
Overall: 8 / 10
Delivery Punctuality Comments
Requested after 12.30pm. Arrived around 4.30pm. But rang an hour before to tell me and check directions.
Overall Punctuality Comments
Requested after 12.30pm. Arrived around 4.30pm. But rang an hour before to tell me and check directions.
Improvements
Happy with the service.
Mercedes C Class Saloon (2011-14)
Greg
22/03/2012
22/03/2012
8 / 10
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Greg of Portsmouth, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 22/03/2012
Overall: 8 / 10
Cleanliness Comments
wasn't spotless. the valet was probably completed by someone in a rush, but would have expected more for a Mercedes.
Dealer Service Comments
seemed to be a mix up with the free insurance with MB insurance direct but this was resolved.
Overall Comments
Driver gave 1/2 hour notice call as requested and was courteous at all times.
Delivery Communication Comments
no complaints. requested 1/2 notice and received it :)
Improvements
is it cheeky to ask for full tank of fuel? haha
Hyundai IX35 Estate (2010-15)
Linds
23/03/2012
23/03/2012
6 / 10
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Linds of Dromore, who had a new Hyundai IX35 Diesel Estate (2010 - 2015) on 23/03/2012
Overall: 6 / 10
Delivery Person Comments
pleasant chap
Cleanliness Comments
some mud up the sides ,lots of dead flies over the front ,but with 212 miles driven nothing out of the ordinary
Delivery Communication Comments
I am referring to on the day of delivery,was supposed to get a call from the driver to confirm arrangements at 10.00am ,never got that call so spoke to Guy at about 11.00am and the car turned up 5 mins later .what a guy lol.
Missing Comments
There was only one copy of the delivery form which the driver needed
Improvements
A quick wash before handover,but not a problem for me
Mercedes A Class (2008-12)
Tony
23/03/2012
23/03/2012
10 / 10
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Tony of Hemingford Grey, who had a new Mercedes A Class Hatchback (2008 - 2012) on 23/03/2012
Overall: 10 / 10
Improvements
Nothing it was really good
Skoda Yeti Estate (2009-13)
Graham
21/03/2012
21/03/2012
8 / 10
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Graham of Corby, who had a new Skoda Yeti Diesel Estate (2009 - 2013) on 21/03/2012
Overall: 8 / 10
Cleanliness Comments
It was driven 109 miles so understandably it was a little dirty.
Improvements
Everything was fine.
Mercedes SLK Convertible (2012-16)
Dc
23/03/2012
23/03/2012
8 / 10
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Dc of Lincoln, who had a new Mercedes SLK Diesel Roadster (2012 - 2016) on 23/03/2012
Overall: 8 / 10
Improvements
You couldn't have done anything better I don't think. Other than the car being dirty everything was great.
Mercedes C Class Saloon (2011-14)
Glyn
21/03/2012
21/03/2012
4 / 10
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Glyn of Northampton, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 21/03/2012
Overall: 4 / 10
Overall Comments
Delivery time mix up, and 4 hours late.
Delivery Communication Comments
Very poor communication with dealership/delivery company initially, but when the dealership were contacted they were very helpful, Ling was as usual excellent and teed the delivery up just as I requested
Nissan Qashqai (2010-13)
Andrew
22/03/2012
22/03/2012
8 / 10
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Andrew of Canterbury, who had a new Nissan Qashqai Hatchback (2010 - 2013) on 22/03/2012
Overall: 8 / 10
Mercedes C Class Coupe (2011-15)
Pippa
22/03/2012
22/03/2012
10 / 10
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Pippa of Old Windsor, who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 22/03/2012
Overall: 10 / 10
Mercedes E Class (2010-13)
22/03/2012
22/03/2012
8 / 10
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of , who had a new Mercedes E Class Diesel Cabriolet (2010 - 2013) on 22/03/2012
Overall: 8 / 10
Delivery Punctuality Comments
They arrived at 9:25 and were expected between 9:00 - 11:00. The driver was most upset that he did not arrive for 9:00am due to a car crash on the M11.
Overall Punctuality Comments
They arrived at 9:25 and were expected between 9:00 - 11:00. The driver was most upset that he did not arrive for 9:00am due to a car crash on the M11.
Dealer Service Comments
The only issue was the Directors Guarantee which I am sure they did not send through with the initial paperwork and almost delayed the delivery.
Improvements
Nothing -all was perfect!
Peugeot 3008 Estate (2009-13)
Darrell
21/03/2012
21/03/2012
8 / 10
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Darrell of Northampton, who had a new Peugeot 3008 Estate (2009 - 2013) on 21/03/2012
Overall: 8 / 10
Delivery Punctuality Comments
Traffic but kept me informed
Overall Punctuality Comments
Traffic but kept me informed
Overall Comments
Clean ish
Volvo V60 Estate (2010-13)
Claire
21/03/2012
21/03/2012
10 / 10
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Claire of Sittingbourne, who had a new Volvo V60 Diesel Sportswagon (2010 - 2013) on 21/03/2012
Overall: 10 / 10
Mercedes C Class Estate (2011-14)
20/03/2012
20/03/2012
8 / 10
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of , who had a new Mercedes C Class Diesel Estate (2011 - 2014) on 20/03/2012
Overall: 8 / 10
Citroen C1 (2009-12)
Frank
16/03/2012
16/03/2012
8 / 10
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Frank of Watford, who had a new Citroen C1 Hatchback (2009 - 2012) on 16/03/2012
Overall: 8 / 10
Improvements
Whilst you promised seven to ten working days for delivery, it actually took another week after that for the car to arrive. This could have given a bad impression to customers (in particular potential new ones through word of mouth!). I didn't mind if you said in the first instance that the car would be delivered in three weeks so that I could plan for it.
Mercedes C Class Saloon (2011-14)
Scott
20/03/2012
20/03/2012
8 / 10
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Scott of Motherwell, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 20/03/2012
Overall: 8 / 10
Honda Insight (2009-14)
Mart
19/03/2012
19/03/2012
10 / 10
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Mart of Birmingham, who had a new Honda Insight Hatchback (2009 - 2014) on 19/03/2012
Overall: 10 / 10
Delivery Person Comments
As above and with no body odour!
Delivery Punctuality Comments
Arrived within 30 minutes of the time given.
Overall Punctuality Comments
Arrived within 30 minutes of the time given.
Cleanliness Comments
Spotless!
Dealer Service Comments
Did everything that was required.
Overall Comments
Delivery man was very polite and informative about the car.
Delivery Communication Comments
Had constant information and quick response at all times.
Improvements
Have not found anything that you could have done better! Everything was a very easy and pleasant experience.
Volkswagen Polo (2009-14)
19/03/2012
19/03/2012
8 / 10
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of , who had a new VW Polo Hatchback (2009 - 2014) on 19/03/2012
Overall: 8 / 10
Delivery Person Comments
Was very good plenty of chit chat and he was off
Improvements
Nothing at all all went very smoothly thanks
Citroen C1 (2009-12)
John
19/03/2012
19/03/2012
10 / 10
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John of YORK, who had a new Citroen C1 Hatchback (2009 - 2012) on 19/03/2012
Overall: 10 / 10
Delivery Person Comments
Phil was polite, friendly and professional. He really made sure I was happy with the car and pointed out all its featured. He came from the Citroen depot in Slough and seemed genuinely proud of Citroen.
Delivery Punctuality Comments
Coming all the way from Slough, I didn't expect him until late in the day but he was here by 11:00a.m.
Overall Punctuality Comments
Coming all the way from Slough, I didn't expect him until late in the day but he was here by 11:00a.m.
Cleanliness Comments
Car was immaculate and not only that it had half a tank of fuel. When I bought my new Chrysler PT Cruiser 10 years ago I had to practically beg the salesman to put a single gallon in. I was very impressed.
Damage Comments
Car was immaculate inside and out...Apart from a bird dropping which would have occurred on it's journey and Phil even cleaned that off before handing over the keys:-)
Dealer Service Comments
I don't see how the delivery could have been improved other than advance information of the time of delivery but that's a bit picky as he arrived nice and early.
Overall Comments
The delivery was on time and the delivery man, Phil, took as much time as needed to show me around the car and couldn't have been more helpful. As a very special surprise, when I mentioned I was selling my 10 year old PT Cruiser...He bought it! What a result!!!
Delivery Communication Comments
Communication was positive and regular throughout the purchase and I feel that clicking on Lingscars.com in Google was the best decision made. I could not have chosen better. Very impressed. I will be back!
Missing Comments
everything was there except the 'completed delivery form' if I was due one.
Improvements
Other than a timed delivery, a bunch of flowers and a box of chocolates, nothing could have improved the service!
Volkswagen Transporter T28 SWB Van
Col
16/03/2012
16/03/2012
10 / 10
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Col of Sheffield, who had a new VW Transporter T28 Swb Diesel (2015 on) on 16/03/2012
Overall: 10 / 10
Delivery Person Comments
Very nice chap who had driven all the way from Portsmouth.
Dealer Service Comments
Difficult to answer really as the only contact was with the delivery chap, who was rated as in the previous questions. I won't be using the supplying dealer again (for servicing etc) because it's over 260 miles away :)
Overall Comments
Turned up at 10:30am, just as the Prius was leaving. No problem at all.
Delivery Communication Comments
Excellent service from all concerned.
Improvements
There's nothing I can think of.
Mercedes A Class (2008-12)
Andy
16/03/2012
16/03/2012
10 / 10
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Andy of Telford, who had a new Mercedes A Class Hatchback (2008 - 2012) on 16/03/2012
Overall: 10 / 10
Improvements
Nothing
Mercedes E Class Estate (2011-12)
Neil
16/03/2012
16/03/2012
10 / 10
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Neil of Newcastle Upon Tyne, who had a new Mercedes E Class Estate Special Edition (2011 - 2012) on 16/03/2012
Overall: 10 / 10
Delivery Person Comments
Great guy. Explained everything very clearly.
Overall Comments
Delivery was prompt and the car arrived as promised
Delivery Communication Comments
Excellent for a foreign national :)
Missing Comments
7 days insurance docs
Improvements
Nowt
Honda Insight (2009-14)
Andrew
15/03/2012
15/03/2012
8 / 10
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Andrew of Redditch, who had a new Honda Insight Hatchback (2009 - 2014) on 15/03/2012
Overall: 8 / 10
Delivery Person Comments
Nice chap from what I could tell in the 55 seconds it took.
Overall Comments
Very quick, here are the keys, have a look around to make sure it is not damaged, sign and off!
Missing Comments
NOT LOOKED IN THE GLOVE BOX FOR ANY BOOKS SO FAR, WILL DO SO LATER TODAY.
Improvements
Showed us books etc.
Citroen C1 (2009-12)
Tom
12/03/2012
12/03/2012
8 / 10
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Tom of Falkirk, who had a new Citroen C1 Hatchback (2009 - 2012) on 12/03/2012
Overall: 8 / 10
Delivery Person Comments
Driver was pleasant, courteous and efficient. He pointed out the missing service book and gave me the name and no of rep at lookers. Dont think he could have done any better
Delivery Punctuality Comments
Arrived on time
Overall Punctuality Comments
Arrived on time
Cleanliness Comments
Could nt fault condition in any way.
Damage Comments
Condition was excellent
Dealer Service Comments
Definately a good dealer. Even though initial payment was due they went ahead with delivery and provided a great service. Steve warmesley emailed me about missing docs same day, BEFORE I had 2 contact him. Thats good customer relations
Overall Comments
See end comment
Delivery Communication Comments
Did nt get notified of delivery time til morning of delivery.
Missing Comments
See driver comments
Improvements
Could have informed me sooner about del time as I had a busy day that day and had 2 go to edinburgh early (on work business). I could have missed driver if I had kept my appointments as they were that day. Dont know if my sister could have signed forms as she was there. Also you emailed me saying early del and Guy told me 2pm on phone. Only thing I could fault the driver about is he did nt ring to tell me when he would arrive.
Hyundai IX35 Estate (2010-15)
Sean
14/03/2012
14/03/2012
10 / 10
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Sean of Hampshire, who had a new Hyundai IX35 Diesel Estate (2010 - 2015) on 14/03/2012
Overall: 10 / 10
Delivery Person Comments
Nice chap, very friendly. I gave him a lift to the train station
Overall Comments
Called 1 hour before delivery to check I was in.
Improvements
Nothing. The process was very smooth
Land Rover RR Evoque (2011-15)
Matt
14/03/2012
14/03/2012
10 / 10
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Matt of Sheffield, who had a new Land Rover Range Rover Evoque Diesel Hatchback (2011 - 2015) on 14/03/2012
Overall: 10 / 10
Delivery Person Comments
As above
Delivery Punctuality Comments
As above
Overall Punctuality Comments
As above
Overall Comments
Polite driver, accurate delivery time estimate, thorough handover and good communication all round
Delivery Communication Comments
As above
Improvements
Nothing springs to mind
Mercedes C Class Coupe (2011-15)
Lee
13/03/2012
13/03/2012
6 / 10
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Lee of Lowestoft, who had a new Mercedes C Class Coupe (2011 - 2015) on 13/03/2012
Overall: 6 / 10
Mercedes C Class Saloon (2011-14)
13/03/2012
13/03/2012
8 / 10
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of , who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 13/03/2012
Overall: 8 / 10
Delivery Person Comments
very professional and courteous and very helpful.
Delivery Punctuality Comments
Pass. As stated above whilst the car actually arrived early I only got a call when he was in my road looking for the house. They could have at least called the day before with an approximate time or at least when they left the dealership.
Overall Punctuality Comments
Pass. As stated above whilst the car actually arrived early I only got a call when he was in my road looking for the house. They could have at least called the day before with an approximate time or at least when they left the dealership.
Cleanliness Comments
scratches later found under rear wheel dust on bodywork.
Damage Comments
scratches and a minor curbed wheel
Dealer Service Comments
the delivery man was brilliant. Car damaged very slightly. Dealer has agreed to cover costs of a chips away fix. so all put right.
Overall Comments
Whilst I appreciate delivery costs need to be keep to a minimum and dealers are busy, it wuld not cost 10pence to call with an estimated delivery time rather than expect the customer just to wait. The dealership was some 70 miles away in Bolton and they could have at least rang when they were leaving.
The car arrived and scratches were noticed 10 minutes later together with a minor curbing on a wheel.
The delivery guy was very courteous on a positive.
Delivery Communication Comments
Good communication from ling as in the date etc however no communication from the dealer as above detailed.
Missing Comments
nothing found missing yet
Improvements
as above.....rang with an approximate delivery time or at least ring when leaving the dealership. Preference would be for a time window given on the previous day...followed up by a call on the delivery day with a more precise time.
Mercedes C Class Saloon (2011-14)
Paul
13/03/2012
13/03/2012
6 / 10
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Paul of Enfield, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 13/03/2012
Overall: 6 / 10
Delivery Person Comments
When the delivery driver realised that the car was not exactly as ordered he couldn't leave quick enough and cut short his demonstration of the functions in the vehicle
Delivery Punctuality Comments
Arrived approx 40 minutes after the 2 hour timeslot
Overall Punctuality Comments
Arrived approx 40 minutes after the 2 hour timeslot
Dealer Service Comments
Delivered the wrong model of car, a manual transmission instead of an automatic
Missing Comments
Servicing logbook
Nissan Qashqai (2010-13)
Sarah
06/03/2012
06/03/2012
8 / 10
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Sarah of Southampton, who had a new Nissan Qashqai Hatchback Special Editions (2010 - 2013) on 06/03/2012
Overall: 8 / 10
Delivery Person Comments
I took him to the nearest station and it was fine.
Delivery Punctuality Comments
It was an hour later than he estimated.
Overall Punctuality Comments
It was an hour later than he estimated.
Overall Comments
It was immaculate.
Improvements
It was all good. A bit annoyed that I didnt get a copy of delivery form.
Mercedes E Class Saloon (2011-12)
Andrew
09/03/2012
09/03/2012
10 / 10
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Andrew of St Helens, who had a new Mercedes E Class Saloon Special Edition (2011 - 2012) on 09/03/2012
Overall: 10 / 10
Nissan Qashqai+2 (2010-13)
09/03/2012
09/03/2012
8 / 10
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of , who had a new Nissan Qashqai+2 Hatchback Special Editions (2010 - 2013) on 09/03/2012
Overall: 8 / 10
Mercedes A Class (2008-12)
Mike
08/03/2012
08/03/2012
4 / 10
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Mike of Barry, who had a new Mercedes A Class Hatchback (2008 - 2012) on 08/03/2012
Overall: 4 / 10
Damage Comments
chips on paint work the car had been driven to far.
Overall Comments
chips on paint work and two hundred miles on the clock
Improvements
Brought the car on a trailer
Citroen C1 (2009-12)
Sam
09/03/2012
09/03/2012
10 / 10
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Sam of Newcastle Upon Tyne, who had a new Citroen C1 Hatchback (2009 - 2012) on 09/03/2012
Overall: 10 / 10
Delivery Person Comments
Excellent delivery driver was really kind and helpful showed me how to work the controls in the car
Delivery Punctuality Comments
Delivery driver rang at 9am to say he would be at my address at 10am and he was their spot on time
Overall Punctuality Comments
Delivery driver rang at 9am to say he would be at my address at 10am and he was their spot on time
Missing Comments
No car mats
Improvements
Nothing
Land Rover RR Evoque (2011-15)
Nic
07/03/2012
07/03/2012
8 / 10
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Nic of Bolton, who had a new Land Rover Range Rover Evoque Diesel Hatchback (2011 - 2015) on 07/03/2012
Overall: 8 / 10
Improvements
Chocolates!
Kia Rio (2011-14)
Betty
08/03/2012
08/03/2012
4 / 10
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Betty of Liverpool, who had a new Kia Rio Diesel Hatchback (2011 - 2014) on 08/03/2012
Overall: 4 / 10
Delivery Person Comments
Very nice gentleman and I dont blame him for the delivery mess up as he showed me what he had been given, he only managed to get in touch with me because my neighbour gave him my mobile number although I had already given clear instructions and two contact numbersm
Delivery Punctuality Comments
Due to wrong address it was later than they told me
Overall Punctuality Comments
Due to wrong address it was later than they told me
Overall Comments
They delivered the car to the wrong address and it was an inconvenience as driver couldn't find my workplace address, I had to go to him although not far away, but it delayed me going to an appointment
Delivery Communication Comments
With yourselves fine but cant say the same for who you passed it onto
Improvements
Stuck to original time, be more flexible with delivery time and delivered to the correct address!!
Kia Sportage Estate (2010-16)
Alistair
08/03/2012
08/03/2012
8 / 10
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Alistair of Paisley, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 08/03/2012
Overall: 8 / 10
Cleanliness Comments
Long journey to delivery address meant the car was quite dirty outside, unavoidable though.
Citroen C1 (2009-12)
Tom
08/03/2012
08/03/2012
10 / 10
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Tom of High Wycombe, who had a new Citroen C1 Hatchback (2009 - 2012) on 08/03/2012
Overall: 10 / 10
Delivery Punctuality Comments
Very good!! Even had half a tank of fuel!!
Overall Punctuality Comments
Very good!! Even had half a tank of fuel!!
Overall Comments
The dealer rang 30mins before delivery and they were on time!!
Honda CR-V Estate (2009-12)
Dennis
01/03/2012
01/03/2012
6 / 10
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Dennis of Buckingham, who had a new Honda CR-V Diesel Estate (2009 - 2012) on 01/03/2012
Overall: 6 / 10
Overall Comments
Overall good but with one exception. The delivery guy came on his own and had no way of getting back to where jhe wanted by public transport. My wife had to take him to Milton Keynes in her car - a round trip of more than 30 miles. Luckily my wife was able and willing to do that but a lot wouldn't! Poor planning on their part.
Improvements
See initial comments
Citroen C1 (2009-12)
Colin
07/03/2012
07/03/2012
10 / 10
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Colin of Fochabers, who had a new Citroen C1 Hatchback (2009 - 2012) on 07/03/2012
Overall: 10 / 10
Delivery Person Comments
Very nice chap, called when 25 minutes away, and found us no problem, unloaded off transporter straight away and allowed good time for inspection, and helped find the radio aerial and fitted same.
Delivery Punctuality Comments
12.20 on the day to the far North of Scotland pretty good as far as I am concerned.
Overall Punctuality Comments
12.20 on the day to the far North of Scotland pretty good as far as I am concerned.
Cleanliness Comments
Very nice, all brand mew straight out of the factory. Very slight dust from road spray etc due to being on the transporter only to be expected.
Damage Comments
All just fine, and inspected as thoroughly as I could.
Dealer Service Comments
Car delivered as ordered, tax disc received by recorded delivery the day before, all good.
Overall Comments
Delivered as requested and very pleased, a lonely little C1 all on it's own on top of an otherwise empty huge transporter in the North of Scotland, super service.
Delivery Communication Comments
Well informed throughout.
Missing Comments
I assume the engine is there, although I didn't actually check!
Improvements
Not a lot, and considering the first week of March madness very pleased to get our '12' plate car so quick. Thank you.
Volkswagen Passat Estate (2011-14)
David
07/03/2012
07/03/2012
10 / 10
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David of Hebburn, who had a new VW Passat Diesel Estate (2011 - 2014) on 07/03/2012
Overall: 10 / 10
Overall Comments
Very Professional deivery, with no hold ups
Mercedes A Class (2008-12)
Hassan
07/03/2012
07/03/2012
8 / 10
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Hassan of Bracknell, who had a new Mercedes A Class Hatchback (2008 - 2012) on 07/03/2012
Overall: 8 / 10
Delivery Person Comments
Excellent!!!
Delivery Punctuality Comments
5 Stars !!!
Overall Punctuality Comments
5 Stars !!!
Cleanliness Comments
Spotless inside, clean outside despite the pouring rain!
Damage Comments
None that I could see on a dark rainy March morning...!
Dealer Service Comments
I think, a good dealer because PDI on car seems really professional
Overall Comments
The lady who delivered the car was unusually courteous, very thorough and a committed professional at her job. She was really thorough and extremely polite throughout the process despite having come from the horrid North West (!!!!!!!!!)
Delivery Communication Comments
10 Chinese Stars **********
Missing Comments
Nothing that I have noticed so far...
Improvements
None really! Other dealers would do well to attend Ling's School of Business
Mercedes C Class Saloon (2011-14)
Rich
06/03/2012
06/03/2012
6 / 10
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Rich of Bristol, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 06/03/2012
Overall: 6 / 10
Delivery Person Comments
Not very enthusiastic
Dealer Service Comments
The number plates are attached with screws which look odd they will rust and give an unprofessional image not what you expect on a luxury car
Overall Comments
Car was driven down would not do that again as detracts from new car the least clean new car I have had not much proactive advise on it and driver had no onward travel arrangements, says he drives loads of different cars not great should be a Mercedes person to hand over car if driven down so they are familiar with car.
Improvements
Put number plates on properly and for expensive cars never drive them down
Iveco Daily Double Cab Dropside
Dares
05/03/2012
05/03/2012
6 / 10
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Dares of Newport, who had a new Iveco Daily 35s18 Diesel (2016 on) on 05/03/2012
Overall: 6 / 10
Delivery Person Comments
Nice guy !
Delivery Punctuality Comments
very quick
Overall Punctuality Comments
very quick
Cleanliness Comments
The car was covered in road salt - i suppose there isn't anything that can be done that.
Damage Comments
I need to get it cleaned properly on the weekend as the salt didn't allow me to check proper.
Dealer Service Comments
I just wish i knew when the deposit comes out ?
Improvements
Can't fault your services though LING will recommend you all day long x
Volkswagen Passat Estate (2011-14)
05/03/2012
05/03/2012
8 / 10
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of , who had a new VW Passat Diesel Estate (2011 - 2014) on 05/03/2012
Overall: 8 / 10
Delivery Punctuality Comments
Lingscars said lunch time - car came at around 4pm.
Overall Punctuality Comments
Lingscars said lunch time - car came at around 4pm.
Improvements
Not a huge problem but delivery time could have been more accurate - perhaps with a phone call to indicate any lateness.
Mercedes A Class (2008-12)
Anna
06/03/2012
06/03/2012
8 / 10
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Anna of Bracknell, who had a new Mercedes A Class Hatchback (2008 - 2012) on 06/03/2012
Overall: 8 / 10
Delivery Person Comments
Very pleasant and allowed me the time to check the car properly. Excellent.
Cleanliness Comments
Obviously as it had been driven wasn't 100% clean.
Dealer Service Comments
When I get my fancy key ring they have promised then I will be very happy.
Missing Comments
I asked about a service book but was told it is all electronic with Mercedes these days.
Improvements
Trailered. Otherwise great.
Volkswagen Touran Estate (2010-15)
06/03/2012
06/03/2012
10 / 10
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of , who had a new VW Touran Diesel Estate (2010 - 2015) on 06/03/2012
Overall: 10 / 10
Improvements
Nothing at all actually, everyone went the extra mile to accomodate delivery at the specified place and time.
Mercedes C Class Saloon (2011-14)
John
05/03/2012
05/03/2012
8 / 10
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John of Aberdeen, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 05/03/2012
Overall: 8 / 10
Overall Comments
The supplier was unable to locate my address on his sat nav. He telephoned to advise me & I arranged to meet him on the outskirts of Aberdeen. Other than that there was no problem & the delivery process went well.
Mercedes A Class (2008-12)
Gordon
02/03/2012
02/03/2012
10 / 10
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Gordon of Glasgow, who had a new Mercedes A Class Hatchback (2008 - 2012) on 02/03/2012
Overall: 10 / 10
Delivery Punctuality Comments
They gave me a call to let me know their ETA
Overall Punctuality Comments
They gave me a call to let me know their ETA
Improvements
perhaps delivered by truck - there was a few dirty marks because it had been raining, nothing to cry about though ;-)
Mercedes A Class (2008-12)
Linda
05/03/2012
05/03/2012
8 / 10
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Linda of Inverurie, who had a new Mercedes A Class Hatchback (2008 - 2012) on 05/03/2012
Overall: 8 / 10
Cleanliness Comments
Outside was dusty after the journey on the transporter and with rain marks, inside spotless
Overall Comments
Excellent, the delivery man phoned to advise he would be with in 10 mins
Missing Comments
yip no Tax Disc holder
Improvements
No received ahead of scheduled:-)
Mercedes C Class Saloon (2011-14)
Col
05/03/2012
05/03/2012
6 / 10
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Col of Bedfordshire, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 05/03/2012
Overall: 6 / 10
Improvements
Car was dirty but suppose it had rained day before.
Mercedes A Class (2008-12)
Stuart
02/03/2012
02/03/2012
10 / 10
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Stuart of Bolton, who had a new Mercedes A Class Hatchback (2008 - 2012) on 02/03/2012
Overall: 10 / 10
Delivery Person Comments
The main dealer was punctual and polite. They could not have been any better
Delivery Punctuality Comments
Called first thing to confirm a convenient time to deliver. The arrived on time.
Overall Punctuality Comments
Called first thing to confirm a convenient time to deliver. The arrived on time.
Cleanliness Comments
Show room finish. Spotless throughout. Excellent.
Damage Comments
none whatsoever
Dealer Service Comments
Faultless
Overall Comments
Faultless
Delivery Communication Comments
They were very polite and efficient. An excellent experience.
Missing Comments
none
Improvements
none
Mercedes E Class Estate (2011-12)
Stuart
02/03/2012
02/03/2012
8 / 10
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Stuart of Bolton, who had a new Mercedes E Class Estate Special Edition (2011 - 2012) on 02/03/2012
Overall: 8 / 10
Delivery Person Comments
The delivery agent was pleasant, punctual and enthusiastic to impress.
Delivery Punctuality Comments
Called me the night before to confirm a convenient time. Arrived promptly at the agreed time.
Overall Punctuality Comments
Called me the night before to confirm a convenient time. Arrived promptly at the agreed time.
Cleanliness Comments
The car had been driven 278 miles from the supplying dealer and so was not quite in showroom condition, but clean nonetheless. I was a little surprised that the interior was not quite so clean. Someone had eaten in the car and there were some grease marks on the controls and the facia's. I have no idea whether this was the dealer or the transport agent. Anyway, it was not a major problem and overall I am very satisfied.
Damage Comments
None that I am aware of.
Dealer Service Comments
I had no contact with the dealer so have been unable to score very good!
Overall Comments
Very pleased with the car and the delivery
Delivery Communication Comments
Communications with you and your team is faultless. I had no contact with the dealer whatsoever. The delivery firm were also faultless.
Missing Comments
Not that I am aware of.
Improvements
In fairness, nothing really other than the cleanliness of the interior.
Peugeot Rcz Coupe (2010-13)
Steve
02/03/2012
02/03/2012
8 / 10
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Steve of Manchester, who had a new Peugeot Rcz Coupe (2010 - 2013) on 02/03/2012
Overall: 8 / 10
Mercedes A Class (2008-12)
Nige
02/03/2012
02/03/2012
8 / 10
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Nige of Rugeley, who had a new Mercedes A Class Hatchback (2008 - 2012) on 02/03/2012
Overall: 8 / 10
Delivery Punctuality Comments
Delivered at 1.30, no time was advised prior to arrival
Overall Punctuality Comments
Delivered at 1.30, no time was advised prior to arrival
Cleanliness Comments
Considering the relatively long drive to deliver it looked great
Damage Comments
One small mark to the paint work that will require a slight polish to remove, but no actual damage
Dealer Service Comments
No real dealings with the dealer to comment
Overall Comments
Just would have been nice to have received a call once the car was on its way
Delivery Communication Comments
Communication regarding date was very good, just would have liked more detail on the day
Improvements
Phone call from the dealer once the car had left, or from the driver whilst on the way
Mercedes C Class Coupe (2011-15)
Jase
01/03/2012
01/03/2012
10 / 10
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Jase of Kenilworth, who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 01/03/2012
Overall: 10 / 10
Mercedes A Class (2008-12)
Peter
02/03/2012
02/03/2012
10 / 10
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Peter of Cumbria, who had a new Mercedes A Class Hatchback (2008 - 2012) on 02/03/2012
Overall: 10 / 10
Improvements
To start the car the clutch has to be depressed. The engine was running when the deliverer picked it up so he was not aware as how to start the car. We worked it out together eventually. Had I not volunteered to take him to the Railway Station it may have taken a lot longer. It might be prudent for the deliverer to start the car himself.
Mercedes E Class Saloon (2011-12)
Gomer
02/03/2012
02/03/2012
8 / 10
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Gomer of Port Talbot, who had a new Mercedes E Class Saloon Special Edition (2011 - 2012) on 02/03/2012
Overall: 8 / 10
Improvements
Maybe a small tutorial indication the features of the car. The guy did answer some questions however There is a lot I have to figure out for myself. I know these guys deliver a lot of cars but a quick 15 minutes would help you get used to the car more quickly. Example, I had no idea the parking sensors didnt start beeping until an obsticle was only 8 inches away, as I am used to my previous car starting at 6 feet away. As a result I scraped my bumper in the very first 3 yards. Its something i can fix but could have avoided if I knew the sensors didnt give you much more space.
Citroen DS4 (2011-15)
Richard
02/03/2012
02/03/2012
8 / 10
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Richard of Morecambe, who had a new Citroen DS4 Diesel Hatchback (2011 - 2015) on 02/03/2012
Overall: 8 / 10
Delivery Person Comments
Friendly, polite and communicative.
Delivery Punctuality Comments
Arrived just before booked slot.
Overall Punctuality Comments
Arrived just before booked slot.
Cleanliness Comments
External of car was quite grubby, had been a wet day and had been on the back of the delivery truck so to be expected. Interior quite ok, however greasy marks on steering wheel and some console buttons, fluff and debris but nothing extreme.
Dealer Service Comments
Based soley on the cleanliness of the interior. Road tax turned up day before delivery (royal mail special delivery).
Overall Comments
Car delivery booked day before for an 8 - 9am slot, arrived at 7:59am.
Improvements
Free mats?
Lexus CT (2011-13)
Michael,
02/03/2012
02/03/2012
10 / 10
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Michael, of Morden, who had a new Lexus CT Hatchback (2011 - 2013) on 02/03/2012
Overall: 10 / 10
Improvements
Weekend Delivery would be useful. The last car (a Mercedes C Class) I got from you about 6 years ago was delivered on a Saturday. The dealer should be encouraged to do weekend deliverys.
Mercedes A Class (2008-12)
Emma
01/03/2012
01/03/2012
8 / 10
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Emma of Newcastle Upon Tyne, who had a new Mercedes A Class Hatchback (2008 - 2012) on 01/03/2012
Overall: 8 / 10
Delivery Person Comments
Was polite but did have a smell. When asked me about bus routes, I offered him a lift to train st. Bet thats what they do all the time to make feel guilty and give him a lift - not that I minded but think its a bit taken for granted. They should really organise a taxi in advance.
Delivery Punctuality Comments
Arrived very early in morning.
Overall Punctuality Comments
Arrived very early in morning.
Cleanliness Comments
As it had been driven wasnt exactly spotless so was hard to check over for any scratches etc. Plus had used a sat nav to drive here and left circle mark form the sucker on front windscreen thats always a bugger to get rid off.
Dealer Service Comments
Havent had any contact really
Overall Comments
Would have preferred not to have been driven up motorway, but fortunatley wasnt too far. Arrived on time as planned.
Delivery Communication Comments
Rang me night before to say would be morning - as early as I could be avail.
Improvements
Delivered via trailer.
Volkswagen Polo (2009-14)
Chris
23/02/2012
23/02/2012
10 / 10
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Chris of Wilmslow, who had a new VW Polo Hatchback (2009 - 2014) on 23/02/2012
Overall: 10 / 10
Mercedes C Class Saloon (2011-14)
Jim
01/03/2012
01/03/2012
8 / 10
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Jim of HELENSBURGH, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 01/03/2012
Overall: 8 / 10
Improvements
Nothing to add. The car was there when they said
Mercedes A Class (2008-12)
Rillo
01/03/2012
01/03/2012
10 / 10
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Rillo of Mamble, who had a new Mercedes A Class Hatchback (2008 - 2012) on 01/03/2012
Overall: 10 / 10
Improvements
Nothing, everything was done in an excellent way, thank you!
Mercedes C Class Saloon (2011-14)
Ben
29/02/2012
29/02/2012
8 / 10
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Ben of Burnopfield, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 29/02/2012
Overall: 8 / 10
Delivery Person Comments
Very polite and helpful. Gave me a full induction to using the car.
Delivery Punctuality Comments
As above - rang early to tell me when he would be here. Also had timed it so that he arrived soon after I got home.
Overall Punctuality Comments
As above - rang early to tell me when he would be here. Also had timed it so that he arrived soon after I got home.
Cleanliness Comments
Some small amounts of dirt on the outside, however it has been delivered from 150 miles away.
Damage Comments
None at all.
Dealer Service Comments
Could have done without the hard sell in relation to expensive Mercedes insurance, especially after I had said I had alreadfy organised insurance. However, otherwise everything exactly to plan and time.
Overall Comments
Driver warned ahead of time, also arrived early in the period I said I would be at home.
Delivery Communication Comments
Date set early - time organised to fit with my work commitments.
Missing Comments
Everything there.
Improvements
Nothing this time, it was fine.
Peugeot Expert Van
Dave
29/02/2012
29/02/2012
8 / 10
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Dave of Chatham, who had a new Peugeot Expert on 29/02/2012
Overall: 8 / 10
Dealer Service Comments
Not aware of who the dealer is?
Improvements
Not much really. Delivery driver was fine and information about dealer i'm sure will be coming. Need to sort out road tax and V5.
Citroen C1 (2009-12)
Paula
29/02/2012
29/02/2012
8 / 10
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Paula of Basingstoke, who had a new Citroen C1 Hatchback (2009 - 2012) on 29/02/2012
Overall: 8 / 10
Mercedes C Class Coupe (2011-15)
Kevan
29/02/2012
29/02/2012
10 / 10
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Kevan of Altrincham, who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 29/02/2012
Overall: 10 / 10
Improvements
Nothing it was a pleasure
Citroen C1 (2009-12)
Marko
28/02/2012
28/02/2012
8 / 10
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Marko of Nottingham, who had a new Citroen C1 Hatchback (2009 - 2012) on 28/02/2012
Overall: 8 / 10
Improvements
It was a very enjoyable experience . Well done.
Skoda Octavia Estate (2009-13)
Chris
27/02/2012
27/02/2012
8 / 10
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Chris of Barton On Sea, who had a new Skoda Octavia Diesel Estate (2009 - 2013) on 27/02/2012
Overall: 8 / 10
Cleanliness Comments
Mud on the inside of car
Damage Comments
minor scratches to drivers seat skirt
Dealer Service Comments
Not much contact with them.
Overall Comments
Very good generally. Had a phone call about an hour prior to delivery to confirm time. Was disappointed with mud on inside of car tho.
Improvements
Not a lot thank you
Mercedes A Class (2008-12)
28/02/2012
28/02/2012
8 / 10
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of , who had a new Mercedes A Class Hatchback (2008 - 2012) on 28/02/2012
Overall: 8 / 10
Cleanliness Comments
The dashboard had not been cleaned properly in one area - would suggest it was mould, maybe car had been in stock for a while. Otherwise apart from general road dirt as it had been driven 270 miles from the dealer it was OK
Damage Comments
Stone chip on front bumper - but this could have happened on delivery journey. It looks like it will polish out.
Mercedes C Class Coupe (2011-15)
Rob
23/02/2012
23/02/2012
8 / 10
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Rob of Lichfield, who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 23/02/2012
Overall: 8 / 10
Overall Comments
excellent
Improvements
nothing
Mercedes E Class Saloon (2011-12)
Jay
24/02/2012
24/02/2012
8 / 10
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Jay of Burnham, who had a new Mercedes E Class Saloon Special Edition (2011 - 2012) on 24/02/2012
Overall: 8 / 10
Improvements
Less mileage, cleaner exterior and no body work damage.
Peugeot 107 (2008-12)
Claire
24/02/2012
24/02/2012
10 / 10
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Claire of Dingwall, who had a new Peugeot 107 Hatchback Special Editions (2008 - 2012) on 24/02/2012
Overall: 10 / 10
Nissan Qashqai+2 (2010-13)
23/02/2012
23/02/2012
8 / 10
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of , who had a new Nissan Qashqai+2 Hatchback (2010 - 2013) on 23/02/2012
Overall: 8 / 10
Cleanliness Comments
The interior was fine but the outside was dirty
Mercedes C Class Coupe (2011-15)
Daniel Clover
21/02/2012
21/02/2012
8 / 10
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Daniel Clover of Cheshunt, who had a new Mercedes C Class Coupe (2011 - 2015) on 21/02/2012
Overall: 8 / 10
Delivery Person Comments
Very polite, Explained the controls of the car and answered any questions I had to ask.
Delivery Punctuality Comments
Car turned up exactly on the proposed time.
Overall Punctuality Comments
Car turned up exactly on the proposed time.
Cleanliness Comments
Car was very clean inside but slightly dirty on the outside
Delivery Communication Comments
Only spoke to dealer once on the phone
Improvements
Car should be cleaned after traveling long distances on bust roads
Peugeot 107 (2008-12)
Sam
22/02/2012
22/02/2012
8 / 10
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Sam of Manchester, who had a new Peugeot 107 Hatchback Special Editions (2008 - 2012) on 22/02/2012
Overall: 8 / 10
Delivery Person Comments
Was very helpful
Delivery Punctuality Comments
Arrived a day early
Overall Punctuality Comments
Arrived a day early
Cleanliness Comments
Bit dirty on the outside but is fine as its from being on a truck
Overall Comments
It came a day earlier then stated
Improvements
nothing
Land Rover RR Evoque (2011-15)
Silky
20/02/2012
20/02/2012
10 / 10
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Silky of Rickmansworth, who had a new Land Rover Range Rover Evoque Diesel Hatchback (2011 - 2015) on 20/02/2012
Overall: 10 / 10
Delivery Person Comments
pleasant old man
Delivery Punctuality Comments
within 30mins of midday................
Overall Punctuality Comments
within 30mins of midday................
Dealer Service Comments
did not really have any contact but they delivered when they said they would
Improvements
all ok
Nissan Juke (2010-14)
Gary
14/02/2012
14/02/2012
8 / 10
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Gary of Birmingham, who had a new Nissan Juke Hatchback (2010 - 2014) on 14/02/2012
Overall: 8 / 10
Delivery Communication Comments
The man delivering the car phoned the day before to confirm delivery time which was very good.
Citroen C1 (2009-12)
John
17/02/2012
17/02/2012
10 / 10
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John of Grangemouth, who had a new Citroen C1 Hatchback (2009 - 2012) on 17/02/2012
Overall: 10 / 10
Delivery Punctuality Comments
The company called me twice on the morning of delivery to let me know when they would be arriving
Overall Punctuality Comments
The company called me twice on the morning of delivery to let me know when they would be arriving
Hyundai i30 Estate (2010-12)
Gregg
17/02/2012
17/02/2012
8 / 10
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Gregg of Chatham, who had a new Hyundai i30 Diesel Estate (2010 - 2012) on 17/02/2012
Overall: 8 / 10
Cleanliness Comments
Very clean considering the ammount of rock salt on the road!
Damage Comments
One surface scratch on rear bumper, has been recorded and photographed.
Delivery Communication Comments
Car arrived earlier than estimated time of 4 pm, delivery driver arrived at my house whilst I was still at work. Didn't receive a phone call en route to see where I was (at work or home)
Missing Comments
Not found (or not found) anything missing yet!
Improvements
Nothing as car was in stock so arrived really quick (2 days after initial payment was made!)
Mercedes C Class Saloon (2011-14)
Oli
17/02/2012
17/02/2012
10 / 10
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Oli of Ingham, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 17/02/2012
Overall: 10 / 10
Cleanliness Comments
Poor chap had to try and find a place to get it washed near where i live ( in the middle of no where ), put a lot of effort in after his drive down
Dealer Service Comments
didnt really have much interaction, but then not much was required. They delivered the car when they said they were going to, so im happy :)
Missing Comments
Just the becker nav, but it arrived this morning which is pretty impressive :)
Improvements
free cash?
Vauxhall Movano Luton
Anthony
16/02/2012
16/02/2012
10 / 10
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Anthony of York, who had a new Vauxhall Movano 35 L3 Diesel Fwd (2010 on) on 16/02/2012
Overall: 10 / 10
Delivery Person Comments
Very pleasant and made positive comments about the car he was delivering. Even told me what features it had! Didn't notice any B.O.
Delivery Punctuality Comments
He arrived at 8.55 am much earlier than I expected
Overall Punctuality Comments
He arrived at 8.55 am much earlier than I expected
Cleanliness Comments
No problems inside. He had it washed before he arrived.
Improvements
Nothing.
Mercedes E Class Saloon (2011-12)
Blair
15/02/2012
15/02/2012
8 / 10
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Blair of Glasgow, who had a new Mercedes E Class Saloon Special Edition (2011 - 2012) on 15/02/2012
Overall: 8 / 10
Damage Comments
none visble
Overall Comments
Car arrived 1 hour outside delivery slot, car had been driven 220 miles not on a trailer, arrived dirty not as expected.
Improvements
Delivered car within time slot, on trailer, and clean.
Mercedes A Class (2008-12)
Paul
15/02/2012
15/02/2012
8 / 10
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Paul of Chester Le Street, who had a new Mercedes A Class Hatchback (2008 - 2012) on 15/02/2012
Overall: 8 / 10
Delivery Person Comments
He was a mature, very smart man wearing a Mercedes jacket, he was polite and helpful and was happyto spend as long as we wanted checking the car.
Delivery Punctuality Comments
Arrived abut 9.30am
Overall Punctuality Comments
Arrived abut 9.30am
Cleanliness Comments
Not a mark on it.
Dealer Service Comments
Only due to the overly pedantic attitude to signatures!
Delivery Communication Comments
very pleased with delivery info
Improvements
Not much
Mercedes C Class Estate (2011-14)
Steve
14/02/2012
14/02/2012
8 / 10
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Steve of Knaresborough, who had a new Mercedes C Class Diesel Estate (2011 - 2014) on 14/02/2012
Overall: 8 / 10
Delivery Person Comments
Thoroughly nice chap who offered to demonstrate the car's systems to me.
Delivery Punctuality Comments
Although 'after lunch' is a pretty vague ETA, the car arrived at 12.30, so we weren't waiting all afternoon
Overall Punctuality Comments
Although 'after lunch' is a pretty vague ETA, the car arrived at 12.30, so we weren't waiting all afternoon
Cleanliness Comments
Clean as a whistle inside. Unavoidable road dirt from delivery outside.
Damage Comments
A couple of tiny stone chips on the bonnet, one of which had been touched-up, the other perhaps more recent (noted on the form). Neither down to metal. Inescapable with driven delivery, I suppose, but sad nevertheless. 100% transporter delivery would reduce the chances of this and I'm surprised that the industry still delivers cars in a way that risks damage.
Dealer Service Comments
All I know is re delivery, and this was fine.
Delivery Communication Comments
It arrived on the day that had been set 2 weeks earlier, so that's a kept promise!
Improvements
Transporter, or front protection, plus a definite 1 hour slot.
Volvo C30 Coupe (2010-12)
Sherlock
13/02/2012
13/02/2012
10 / 10
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Sherlock of Cardiff, who had a new Volvo C30 Sports Coupe (2010 - 2012) on 13/02/2012
Overall: 10 / 10
Delivery Person Comments
Very helpful delivery man explained alot about the various aspects of the car
Delivery Punctuality Comments
Arrived within the drivers estimated time
Overall Punctuality Comments
Arrived within the drivers estimated time
Cleanliness Comments
spotless
Overall Comments
Kept informed during the morning of delivery.
Delivery Communication Comments
Prompt response to the change of delivery date.
Improvements
Not alot if anyting Ling
Mercedes E Class Estate (2011-12)
Kate
08/02/2012
08/02/2012
8 / 10
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Kate of Sutton, who had a new Mercedes E Class Estate Special Edition (2011 - 2012) on 08/02/2012
Overall: 8 / 10
Improvements
nothing, happy with everything.
Citroen C3 (2010-13)
Kevin
09/02/2012
09/02/2012
8 / 10
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Kevin of Oldmeldrum, who had a new Citroen C3 Diesel Hatchback (2010 - 2013) on 09/02/2012
Overall: 8 / 10
Delivery Person Comments
Lovely old bloke who got up at 2,30am to drive a car 300 plus miles to me and arrived exactly the time he said he would, I couldn't get it that good!
Delivery Punctuality Comments
Arrived bang on time, amazing.
Overall Punctuality Comments
Arrived bang on time, amazing.
Cleanliness Comments
Dirty outside, but had just been driven 300 miles in crap weather, so no worries.
Dealer Service Comments
No problems.
Overall Comments
all as promised
Delivery Communication Comments
Perfect.
Improvements
Flowers, chocolates and night in a fancy hotel.
Mercedes E Class Estate (2011-12)
PRAVEEN
10/02/2012
10/02/2012
8 / 10
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PRAVEEN of , who had a new Mercedes E Class Estate Special Edition (2011 - 2012) on 10/02/2012
Overall: 8 / 10
Delivery Person Comments
Very patient chap. Went through controls with clarity
Delivery Punctuality Comments
Timely delivery
Overall Punctuality Comments
Timely delivery
Cleanliness Comments
Snowed previous night. Exterior dirty as the car was driven from Bolton to my address. Interior is clean
Dealer Service Comments
I expected a full fuel tank and a clean exterior
Delivery Communication Comments
Excellent communication with lingscars. Dealer called previous day to confirm the address and time of delivery
Missing Comments
Not noticed any warranty book in the pack.
Improvements
If car is dirty on the exterior, may be a car wash prior to the delivery.
Citroen C1 (2009-12)
Jill
10/02/2012
10/02/2012
8 / 10
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Jill of Glasgow, who had a new Citroen C1 Hatchback (2009 - 2012) on 10/02/2012
Overall: 8 / 10
Missing Comments
Manufacturers Handbook
Volvo V60 Estate (2010-13)
Dave
09/02/2012
09/02/2012
8 / 10
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Dave of Brighton, who had a new Volvo V60 Diesel Sportswagon (2010 - 2013) on 09/02/2012
Overall: 8 / 10
Volvo V50 Estate (2007-12)
Sink
27/01/2012
27/01/2012
8 / 10
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Sink of Berkshire, who had a new Volvo V50 Diesel Sportswagon (2007 - 2012) on 27/01/2012
Overall: 8 / 10
Ford Mondeo (2010-14)
08/02/2012
08/02/2012
10 / 10
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of , who had a new Ford Mondeo Diesel Hatchback (2010 - 2014) on 08/02/2012
Overall: 10 / 10
Delivery Person Comments
Great guy, great communication, very smart, well spoken, polite. Top guy.
Delivery Punctuality Comments
Good communication, and arrived 15 mins earlier than anticipated
Overall Punctuality Comments
Good communication, and arrived 15 mins earlier than anticipated
Cleanliness Comments
new car, only very slight gripe was that there are no mats, but that's Ford for you! I just thought that for the sake of about £20 they would protect their car. Up to them!
Delivery Communication Comments
Lingo is a great system
Improvements
nothing really
Volvo V60 Estate (2010-13)
Ollie
03/02/2012
03/02/2012
8 / 10
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Ollie of Bramley, who had a new Volvo V60 Diesel Sportswagon (2010 - 2013) on 03/02/2012
Overall: 8 / 10
Dealer Service Comments
I'm surprised that the process took so long - 3 months.
Mercedes E Class Estate (2011-12)
Mark
01/02/2012
01/02/2012
10 / 10
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Mark of Woburn Sands, who had a new Mercedes E Class Estate Special Edition (2011 - 2012) on 01/02/2012
Overall: 10 / 10
Delivery Person Comments
I called the dealership to let them know what a great delivery guy he was. SUPERB.
Overall Comments
Lings were superb.
Improvements
Nothing. Was absolutely superb experience. Will always lease via Ling.
Peugeot 508 Saloon (2011-14)
Batts
02/02/2012
02/02/2012
10 / 10
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Batts of Northampton, who had a new Peugeot 508 Diesel Saloon (2011 - 2014) on 02/02/2012
Overall: 10 / 10
Delivery Person Comments
The chap who delivered the car was very pleasant and veery helpful making sure I kneww about the car before he left :)
Delivery Punctuality Comments
Yes, bang on time 10:30am
Overall Punctuality Comments
Yes, bang on time 10:30am
Cleanliness Comments
Car was clean, the chap said they normally wash it before delivery however he did go to wash it at Morrisons but the jet wash was frozen due to the cold snap we're having
Dealer Service Comments
Excellent :)
Overall Comments
The guy delivering thhe car telephoned me me giving me a time for delivery which I appreciated as I work on the night shift, he was bang on the time he said 10:30am, Guy also messaged me to give me an exact time :)
Delivery Communication Comments
Excellent :)
Missing Comments
No mats for the floor of the car :( disappointed by this
Improvements
Nothing, all ok :)
Peugeot 207 (2009-12)
Andrea
31/01/2012
31/01/2012
8 / 10
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Andrea of Essex, who had a new Peugeot 207 Diesel Hatchback (2009 - 2012) on 31/01/2012
Overall: 8 / 10
Delivery Communication Comments
I would have scored this higher but the delivery driver had my name down as Amanda, not Andrea. not really a problem, I answer to almost anything!! Only other slight problem, my hubby took delivery as I was at work and the driver said he didn;t have any info to deliver to anyone other than me. He made a phone call and it was sorted - not a major problem. Overall extremely happy with it all
Improvements
Found the delivery to be fine.
Nissan Juke (2010-14)
Reece
01/02/2012
01/02/2012
8 / 10
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Reece of Romford, who had a new Nissan Juke Hatchback (2010 - 2014) on 01/02/2012
Overall: 8 / 10
Delivery Person Comments
Couldn't speak the greatest English
Overall Comments
Delivered with no petrol what so ever
Improvements
Not to be drove to customer
Mercedes C Class Coupe (2011-15)
John
01/02/2012
01/02/2012
8 / 10
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John of Sleaford, who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 01/02/2012
Overall: 8 / 10
Delivery Person Comments
A very nice chap called Ken delivered the car. Friendly, polite & very helpful, gave me a full run through of everything on the car. He is an excellent ambassador for the dealer.
Delivery Punctuality Comments
Ken rang the day previous to advise what time he expected to arrive, & was there bang on time (well,15 minutes early, but that's good)
Overall Punctuality Comments
Ken rang the day previous to advise what time he expected to arrive, & was there bang on time (well,15 minutes early, but that's good)
Cleanliness Comments
Car was driven up from Exeter so had a bit of motorway film on it. The delivery driver offered to take it to a hand car wash, but being out in the sticks I don't have one locally, so he made note of it on the delivery paperwork.
Improvements
Everything was pretty much spot on.
Citroen C1 (2009-12)
Judy
30/01/2012
30/01/2012
8 / 10
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Judy of Waltham Abbey, who had a new Citroen C1 Hatchback (2009 - 2012) on 30/01/2012
Overall: 8 / 10
Delivery Person Comments
Nice man almost delivered to my door. couldnt get his trailer up my road. but all was fine. he did his best.
Delivery Punctuality Comments
came when I expected
Overall Punctuality Comments
came when I expected
Cleanliness Comments
Top notch valetting
Damage Comments
couldnt see any
Overall Comments
Was very painless.
Improvements
nothing to be improved
Nissan Juke (2010-14)
31/01/2012
31/01/2012
8 / 10
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of , who had a new Nissan Juke Hatchback (2010 - 2014) on 31/01/2012
Overall: 8 / 10
Mercedes A Class (2008-12)
Catherine
31/01/2012
31/01/2012
10 / 10
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Catherine of Kensworth, who had a new Mercedes A Class Hatchback (2008 - 2012) on 31/01/2012
Overall: 10 / 10
Mercedes C Class Estate (2011-14)
Ian
31/01/2012
31/01/2012
10 / 10
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Ian of Blakeney, who had a new Mercedes C Class Diesel Estate (2011 - 2014) on 31/01/2012
Overall: 10 / 10
Dealer Service Comments
Only contact with them was a phone call from them confirming delivery date/time.
Improvements
There were no dancing girls.
Mercedes C Class Estate (2011-14)
Matt
27/01/2012
27/01/2012
10 / 10
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Matt of Luccombe, who had a new Mercedes C Class Diesel Estate (2011 - 2014) on 27/01/2012
Overall: 10 / 10
Improvements
Nothing at all. The run through of the car was excellent, he was early on the nominated day and was smartly presented, knowledgable about the car and very engaging
Nissan Qashqai (2010-13)
Julie
27/01/2012
27/01/2012
8 / 10
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Julie of Rickmansworth, who had a new Nissan Qashqai Hatchback (2010 - 2013) on 27/01/2012
Overall: 8 / 10
Delivery Person Comments
The driver was a very pleasant well turned out young man. He stayed for a cuppa then left.
Delivery Punctuality Comments
The car arrived early on the day which suited us better.
Overall Punctuality Comments
The car arrived early on the day which suited us better.
Cleanliness Comments
The car had left Bradford and had been covered in snow so the car was not as clean as it probably started out. The inside was spotless.
Overall Comments
The driver arrived earlier than we were told which suited us better, 10am instead of 11am.
Improvements
The only thing we could have had was a phonecall from the dealer confirming the firstly they were coming an a rough indication of time. We were told this could happen but it didn't, however, it did not cause us any concerns .
Peugeot 207 (2009-12)
Amy
23/01/2012
23/01/2012
8 / 10
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Amy of Worksop, who had a new Peugeot 207 Diesel Hatchback (2009 - 2012) on 23/01/2012
Overall: 8 / 10
Delivery Person Comments
Delivery man was very friendly.
Delivery Punctuality Comments
Was about an hour late, but not complaining as there may have been traffic etc.
Overall Punctuality Comments
Was about an hour late, but not complaining as there may have been traffic etc.
Cleanliness Comments
Car was spotless inside.
Damage Comments
No damage to the car.
Dealer Service Comments
Spoke to the dealer regarding my initial payment and they were very helpful.
Overall Comments
Car was delivered in the afternoon as I asked due to being at work.
Delivery Communication Comments
You were very quick at responding.
Missing Comments
Peugeot Asisstance Card?
Improvements
Nothing
Audi A5 Convertible (2009-11)
Andrew
27/01/2012
27/01/2012
6 / 10
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Andrew of Formby, who had a new Audi A5 Cabriolet (2009 - 2011) on 27/01/2012
Overall: 6 / 10
Delivery Person Comments
OK - keen to get away
Delivery Punctuality Comments
Arrived in good time
Overall Punctuality Comments
Arrived in good time
Cleanliness Comments
Was dirty after being driven on motorway
Damage Comments
Not sure yet - weather has been to wet to inspect
Dealer Service Comments
little contact
Overall Comments
Arrived dirty with 81 miles on clock - was driven unlike last car which was delivered on trailer.
Delivery Communication Comments
great communication
Improvements
delivered on trailer instead of driven
Mercedes C Class Coupe (2011-15)
Jim
27/01/2012
27/01/2012
8 / 10
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Jim of Fort William, who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 27/01/2012
Overall: 8 / 10
Skoda Yeti Estate (2009-13)
Neil
27/01/2012
27/01/2012
8 / 10
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Neil of Nr Leek, Staffs, who had a new Skoda Yeti Diesel Estate (2009 - 2013) on 27/01/2012
Overall: 8 / 10
Delivery Person Comments
The guy was very pleasant, only comment is as previous
Delivery Punctuality Comments
Guy arrived one hour early
Overall Punctuality Comments
Guy arrived one hour early
Cleanliness Comments
No problems
Dealer Service Comments
Only contact was the driver on delivery day
Overall Comments
When ever you lease rather than purchase you dont have the same 'hand over' process as the car is delivered by a driver rather than provided by a Sales team, but thats the same everywhere from any supplier, particularly if they are miles from your home and know you will never use their dealership
Delivery Communication Comments
Its all OTT but why else would you use your web site (apart from prices), no complaints, very helpful and informative !!
Improvements
Its probably not possible, but what would be better if dealerships were used close to the address where the car is going, the dealer then has a vested interest in your continued customer, this isnt a cristisism just a comment
Mercedes C Class Coupe (2011-15)
Nick
26/01/2012
26/01/2012
8 / 10
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Nick of Groombridge, who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 26/01/2012
Overall: 8 / 10
Improvements
Very efficient and nice delivery man
Alfa Romeo Giulietta (2010-20)
Steve
26/01/2012
26/01/2012
8 / 10
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Steve of Sidcup, who had a new Alfa Romeo Giulietta Diesel Hatchback (2010 - 2020) on 26/01/2012
Overall: 8 / 10
Delivery Person Comments
No comments to add.
Delivery Punctuality Comments
Bang on time
Overall Punctuality Comments
Bang on time
Cleanliness Comments
Car was very dirty externally as it was driven down in poor weather. Would have been better if delivered on the back of a trailer. Inside very clean.
Damage Comments
No damage.
Dealer Service Comments
Other than the comment above about cleanliness all good.
Overall Comments
No comments to add.
Delivery Communication Comments
No comments to add.
Missing Comments
Nothing missing.
Improvements
Would've have been better if car was trailered in so it was clean externally and had no mileage on it but I fully underdstand the reasons why.
Mercedes C Class Estate (2011-14)
Billy
25/01/2012
25/01/2012
8 / 10
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Billy of Aberdeen , who had a new Mercedes C Class Diesel Estate (2011 - 2014) on 25/01/2012
Overall: 8 / 10
Improvements
everything was fine ,good service
Mercedes C Class Saloon (2011-14)
Bri
26/01/2012
26/01/2012
8 / 10
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Bri of Leicester, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 26/01/2012
Overall: 8 / 10
Delivery Person Comments
Couldn't have asked for a nicer chap.
Delivery Punctuality Comments
Called me the night before to confirm address and time and was spot on time.
Overall Punctuality Comments
Called me the night before to confirm address and time and was spot on time.
Cleanliness Comments
Inside clean outside dirty :-(
Dealer Service Comments
Not really had much dealing with supplying dealer
Overall Comments
I was a little bit dispappointed with the appearance of the car as it was a little dirty due to it being driven 125 delivery miles. I would have been happier to pay a small fee to have it delivered clean on a transporter.
Improvements
It could have been delivered on a transporter
Mercedes C Class Coupe (2011-15)
David
26/01/2012
26/01/2012
8 / 10
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David of Romford, who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 26/01/2012
Overall: 8 / 10
Delivery Person Comments
Friendly but lacking product knowledge (e.g. how to select reverse, how the handbrake worked). He knew BMW not Merc.
Delivery Punctuality Comments
eta between 8am and 10am, arrival 2:30pm.
Overall Punctuality Comments
eta between 8am and 10am, arrival 2:30pm.
Cleanliness Comments
All fine.
Damage Comments
All fine.
Overall Comments
The right car, in good condition arrived on the day it was supposed to.
Missing Comments
All fine.
Peugeot 107 (2008-12)
Mike
26/01/2012
26/01/2012
8 / 10
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Mike of Southampton, who had a new Peugeot 107 Hatchback Special Editions (2008 - 2012) on 26/01/2012
Overall: 8 / 10
Delivery Communication Comments
No communication
Improvements
Given me a phone call with a rough time
Citroen DS3 (2010-15)
23/01/2012
23/01/2012
8 / 10
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of , who had a new Citroen DS3 Hatchback (2010 - 2015) on 23/01/2012
Overall: 8 / 10
Delivery Person Comments
very friendly guy
Delivery Punctuality Comments
excellent
Overall Punctuality Comments
excellent
Cleanliness Comments
the inside was spotless the outside was dirty however the driver had come down from York on a rainy day so cant expect anything else
Dealer Service Comments
contacted prior to delivery
Overall Comments
received a call from the supplier to confirm date of delivery and delivered promptly
Delivery Communication Comments
superb
Missing Comments
car mats but no sure if they come with the car
Improvements
Not sure you could have excellent from start to finish highly recommended
Mercedes E Class (2010-13)
25/01/2012
25/01/2012
8 / 10
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of , who had a new Mercedes E Class Diesel Cabriolet (2010 - 2013) on 25/01/2012
Overall: 8 / 10
Improvements
Sat Nav was in German----you could supply german lessons lol
Iveco Daily Double Cab Dropside
Andy
20/01/2012
20/01/2012
8 / 10
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Andy of Leicester, who had a new Iveco Daily 35c18 Diesel (2016 on) on 20/01/2012
Overall: 8 / 10
Delivery Punctuality Comments
Arrived at 8am. Some prior notification that it was going to be that early would have been good.
Overall Punctuality Comments
Arrived at 8am. Some prior notification that it was going to be that early would have been good.
Delivery Communication Comments
Quick response from yourselves when i raised questions regarding delivery
Vauxhall Movano Luton
Shaun
20/01/2012
20/01/2012
8 / 10
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Shaun of Chesterfield, who had a new Vauxhall Movano 35 L3 Diesel Fwd (2010 on) on 20/01/2012
Overall: 8 / 10
Delivery Person Comments
The delivery man apologised for delivery in darkness and accepted this as a comment on the delivery note. (there were no scratches evident when I looked again indaylight). He briefly explained the controls and advised that the tax disc was present, although they had travelled up on trade plates.
Delivery Punctuality Comments
Delivery was actually the evening before originally promised delivery date.
Overall Punctuality Comments
Delivery was actually the evening before originally promised delivery date.
Cleanliness Comments
The car was driven up under inclement weather and there was no opportunity in the evening to final wash it beofer delivery.
Overall Comments
The delivery people contacted me at work and asked whether I would accept earlier delivery of the car. They gave an estimated time of delivery which they achieved - they also rang me when they were some 20 minutes away to give final notice of delivery.
Mazda 2 (2010-14)
Rich
19/01/2012
19/01/2012
6 / 10
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Rich of Northampton, who had a new Mazda MAZDA2 Hatchback (2010 - 2014) on 19/01/2012
Overall: 6 / 10
Delivery Person Comments
Very good
Delivery Punctuality Comments
Poor. Arrived a day late
Overall Punctuality Comments
Poor. Arrived a day late
Cleanliness Comments
Internal good. External road salt from delivery journey
Damage Comments
No
Overall Comments
Good
Improvements
Delivered on time and washed the car prior to delivery
Nissan Juke (2010-14)
Mark
18/01/2012
18/01/2012
8 / 10
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Mark of Pershore, who had a new Nissan Juke Hatchback (2010 - 2014) on 18/01/2012
Overall: 8 / 10
Dealer Service Comments
the driver wouldnt even acccept a lift back to the station - he wanted to walk
Improvements
delivered earlier
Nissan Juke (2010-14)
18/01/2012
18/01/2012
8 / 10
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of , who had a new Nissan Juke Diesel Hatchback (2010 - 2014) on 18/01/2012
Overall: 8 / 10
Delivery Person Comments
He was a nice guy and phoned beforehand to check how early he could drop the car off.
Delivery Punctuality Comments
Very punctual
Overall Punctuality Comments
Very punctual
Cleanliness Comments
Car was not really clean as the driver has been driving the whole way to London from Bradford in a rainy weather.
Citroen C1 (2009-12)
Sue
19/01/2012
19/01/2012
8 / 10
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Sue of Leeds, who had a new Citroen C1 Hatchback (2009 - 2012) on 19/01/2012
Overall: 8 / 10
Cleanliness Comments
nice and clean on the inside but quite dirty on the outside
Dealer Service Comments
had to wait longer than I expected to have car delivered
Overall Comments
delivery was a little later than I expected
Improvements
communication from you Ling was very good but as you told me you were let down by the dealer regarding delivery dates
Mercedes Sprinter Extra High Roof
19/01/2012
19/01/2012
8 / 10
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of , who had a new Mercedes Sprinter 414cdi L4 Diesel Rwd (2018 on) on 19/01/2012
Overall: 8 / 10
Delivery Person Comments
great guy
Delivery Punctuality Comments
Said around lunchtime and turned up just as I was about to have my lunch lol
Overall Punctuality Comments
Said around lunchtime and turned up just as I was about to have my lunch lol
Dealer Service Comments
would of been very good apart from the missing mud flaps car even had 20 quids worth of fuel in
Overall Comments
Would of been very good but car was missing the mudflaps
Delivery Communication Comments
all great turned up when said couldn't of done more
Missing Comments
mudflaps from car
Improvements
Nothing really all a lot easier and smoother than i expected !
Mercedes C Class Coupe (2011-15)
Ben
18/01/2012
18/01/2012
10 / 10
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Ben of Essex, who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 18/01/2012
Overall: 10 / 10
Nissan Qashqai (2010-13)
Graham
22/11/2011
22/11/2011
6 / 10
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Graham of Bristol, who had a new Nissan Qashqai Hatchback Special Editions (2010 - 2013) on 22/11/2011
Overall: 6 / 10
Improvements
Car could have been clean on the outside.
Nissan Juke (2010-14)
Regan
16/01/2012
16/01/2012
8 / 10
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Regan of York, who had a new Nissan Juke Hatchback (2010 - 2014) on 16/01/2012
Overall: 8 / 10
Delivery Person Comments
friendly guy, answered all questions, no problem.
Delivery Communication Comments
Dealer was supposed to call later on friday or at weekend re: delivery. They didn't BUT Delivery guy did call when about an hour away. They did have however, on the delivery sheet, the correct hours that I would be available to receive car.
Improvements
You did everything you could.
Jaguar XF Saloon (2011-15)
16/01/2012
16/01/2012
8 / 10
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of , who had a new Jaguar XF Diesel Saloon (2011 - 2015) on 16/01/2012
Overall: 8 / 10
Delivery Person Comments
A very pleasant chap. Thorough and helpful.
Cleanliness Comments
It had come over 300 miles on a winter day but was pretty much spotless.
Overall Comments
Arrived pretty much on time
Improvements
Nothing really. It went like clockwork.
Audi Q5 Estate (2010-12)
10/01/2012
10/01/2012
10 / 10
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of , who had a new Audi Q5 Estate Special Editions (2010 - 2012) on 10/01/2012
Overall: 10 / 10
Dealer Service Comments
my main issue was the document problems
Improvements
nothing once the date was actually fixed.
Kia Sportage Estate (2010-16)
Simon
12/01/2012
12/01/2012
8 / 10
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Simon of Brentwood, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 12/01/2012
Overall: 8 / 10
Overall Comments
Would have helped if my wife had been shown how to start the car
Nissan Qashqai+2 (2010-13)
John
09/01/2012
09/01/2012
10 / 10
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John of Wingate, who had a new Nissan Qashqai+2 Hatchback (2010 - 2013) on 09/01/2012
Overall: 10 / 10
Delivery Person Comments
Very polite and well presented.
Delivery Punctuality Comments
As described above - almost to the minute as agreed
Overall Punctuality Comments
As described above - almost to the minute as agreed
Cleanliness Comments
As it should be - gleaming inside and out - and with that unmistakeably new car smell inside.
Overall Comments
The delivery company rang me the week prior to delivery and we agreed a date and time for delivery. The car was delivered almost to the minute on the time agreed. Two days late mind you !!!! - only kidding - right date.
Improvements
I don't have anything negative to say so for that matter can't really suggest any improvements
Ford Fiesta (2008-12)
Helen
11/01/2012
11/01/2012
8 / 10
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Helen of Ashford, who had a new Ford Fiesta Diesel Hatchback (2008 - 2012) on 11/01/2012
Overall: 8 / 10
Missing Comments
a dust cap from one of the tyres
Chevrolet Orlando Estate (2011-15)
Paul
10/01/2012
10/01/2012
6 / 10
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Paul of Barnstaple, who had a new Chevrolet Orlando Diesel Estate (2011 - 2015) on 10/01/2012
Overall: 6 / 10
Delivery Person Comments
An average guy who knew what he was doing.
Cleanliness Comments
It had done over 200miles in wet weather.
Overall Comments
Only good because you have to leave scope for exceptional performance.
Improvements
The car had no fuel in it, and we live some miles from the nearest petrol station. I noted on the delivery form that the driver had a £20 allowance to drive over 200 miles. Its not enough.
Skoda Yeti Estate (2009-13)
22/12/2011
22/12/2011
8 / 10
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of , who had a new Skoda Yeti Diesel Estate (2009 - 2013) on 22/12/2011
Overall: 8 / 10
Missing Comments
Still waiting for floor mats which were said to be in the post on 23rd December.
Citroen C1 (2009-12)
Silky
05/01/2012
05/01/2012
8 / 10
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Silky of Rickmansworth, who had a new Citroen C1 Hatchback (2009 - 2012) on 05/01/2012
Overall: 8 / 10
Delivery Person Comments
Nice chap
Delivery Punctuality Comments
within 30mins of your prediction
Overall Punctuality Comments
within 30mins of your prediction
Damage Comments
well not that the wife could see
Dealer Service Comments
Apart from the letter saying direct debit for deposit
Improvements
all good and low delivery mileage as from close by dealer............
Citroen DS4 (2011-15)
Dave
05/01/2012
05/01/2012
6 / 10
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Dave of Aberdeen, who had a new Citroen DS4 Hatchback (2011 - 2015) on 05/01/2012
Overall: 6 / 10
Delivery Person Comments
Nice guy, who was keen to help me, time did not allow
Delivery Punctuality Comments
As above, didnt know when to expect delivery
Overall Punctuality Comments
As above, didnt know when to expect delivery
Cleanliness Comments
After a 400 mile drive the exterior was obviously dirty
Damage Comments
No visible damage, although the steering wheel is slightly off centre
Dealer Service Comments
Fixed problem before delivery
Overall Comments
Very little comms until about 30 minutes before delivery, so could not plan
Missing Comments
AA info and Tax Disc (this has now arrived today)
Improvements
More comms from company to you and me
Mercedes E Class Estate (2011-12)
Pete
04/01/2012
04/01/2012
8 / 10
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Pete of Rushden, who had a new Mercedes E Class Estate Special Edition (2011 - 2012) on 04/01/2012
Overall: 8 / 10
Delivery Person Comments
Very pleasent man called Robert, Very helpful
Delivery Punctuality Comments
Late
Overall Punctuality Comments
Late
Cleanliness Comments
Delivered on a low loader so no dirt just wet
Overall Comments
A bit late so delivered in the Dark but roughly on time. Felt like I had to chase them but not too shabby.
Delivery Communication Comments
Very good communication with Ling.
Missing Comments
I would have liked to know how to find the mileage. That's what delayed my response
Improvements
tell me there was a delay before I had to ring up and chase. I like to be kept informed even with bad news.
Citroen C3 (2010-13)
Martin
04/01/2012
04/01/2012
8 / 10
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Martin of Hertford, who had a new Citroen C3 Hatchback (2010 - 2013) on 04/01/2012
Overall: 8 / 10
Improvements
a bit more petrol in the tank would have helped.
Mercedes C Class Coupe (2011-15)
Ginger
04/01/2012
04/01/2012
8 / 10
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Ginger of Skipton, who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 04/01/2012
Overall: 8 / 10
Delivery Person Comments
Gave driver a lift back to Skipton.
Delivery Punctuality Comments
Earlier than expected, initially arranged for 11am but arrived 09am
Overall Punctuality Comments
Earlier than expected, initially arranged for 11am but arrived 09am
Cleanliness Comments
Had soil scuffs on rear seat.
Damage Comments
Unable to examine car thoroughly at time of delivery due to heavy rain.
Overall Comments
Fine , arrived earlier than expected, still in my dressing gown, had to get dressed quickly.
Improvements
Keep to arranged time.
Mercedes C Class Coupe (2011-15)
Martin
30/12/2011
30/12/2011
8 / 10
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Martin of Essex, who had a new Mercedes C Class Coupe (2011 - 2015) on 30/12/2011
Overall: 8 / 10
Mercedes SLK Convertible (2011-16)
30/12/2011
30/12/2011
10 / 10
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of , who had a new Mercedes SLK Roadster (2011 - 2016) on 30/12/2011
Overall: 10 / 10
Delivery Person Comments
Andrew, the delivery chap was great.
Very professional, helpful and thorough.
Delivery Punctuality Comments
Exactly on time.
Overall Punctuality Comments
Exactly on time.
Delivery Communication Comments
Michelle at Mer Bolton was very helpful
Citroen C1 (2009-12)
Max
22/12/2011
22/12/2011
8 / 10
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Max of Clevedon, who had a new Citroen C1 Hatchback (2009 - 2012) on 22/12/2011
Overall: 8 / 10
Delivery Person Comments
showed us all the important parts of the car and was very freindly and helpful.
Delivery Punctuality Comments
Arrived late in the day but wasnt too late.
Overall Punctuality Comments
Arrived late in the day but wasnt too late.
Damage Comments
car was dirty but you would expect this as it was on the back of a trailor for 300+ miles, the interior was very clean.
Dealer Service Comments
Happy with the customer service.
Overall Comments
Arrived later than expected but was all okay.
Delivery Communication Comments
Phoned earlier in the day saying he was going to arrive late and then phoned when he was half an hour away.
Improvements
Nothing all was perfect thanks
Citroen DS3 (2010-15)
Christopher
22/12/2011
22/12/2011
6 / 10
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Christopher of Clevedon, who had a new Citroen DS3 Hatchback (2010 - 2015) on 22/12/2011
Overall: 6 / 10
Cleanliness Comments
it was poor only because it had been driven over two hundred miles so it was never going to be very good.
Improvements
put twenty grand in the boot otherwise nothing!
Nissan Qashqai (2010-13)
Ian
22/12/2011
22/12/2011
8 / 10
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Ian of Aberdeenshire, who had a new Nissan Qashqai Hatchback Special Editions (2010 - 2013) on 22/12/2011
Overall: 8 / 10
Cleanliness Comments
White car filthy after being driven 427 miles but delivery driver did offer to take it through carwash
Mercedes A Class (2008-12)
Jo
22/12/2011
22/12/2011
8 / 10
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Jo of Coulsdon, who had a new Mercedes A Class Hatchback (2008 - 2012) on 22/12/2011
Overall: 8 / 10
Citroen DS3 (2010-15)
Billy
22/12/2011
22/12/2011
10 / 10
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Billy of Poulton Le Fylde, who had a new Citroen DS3 Hatchback (2010 - 2015) on 22/12/2011
Overall: 10 / 10
Renault Grand Scenic Estate (2009-12)
Davie
22/12/2011
22/12/2011
8 / 10
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Davie of Hawick, who had a new Renault Grand Scenic Diesel Estate (2009 - 2012) on 22/12/2011
Overall: 8 / 10
Delivery Person Comments
Very pleasant and helpful
Delivery Punctuality Comments
Told lunchtime, arrived lunchtime
Overall Punctuality Comments
Told lunchtime, arrived lunchtime
Cleanliness Comments
Very clean
Damage Comments
None
Dealer Service Comments
no problems here
Overall Comments
Excellent prompt service very friendly delivery man
Delivery Communication Comments
cant fault it
Improvements
Nothing
Volkswagen Scirocco Coupe (2008-14)
Paul
21/12/2011
21/12/2011
8 / 10
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Paul of Lanarkshire, who had a new VW Scirocco Coupe (2008 - 2014) on 21/12/2011
Overall: 8 / 10
Damage Comments
Scratch on bumper
Missing Comments
car mats,tax disc holder
Improvements
Nothing everything fine
Citroen DS3 (2010-15)
21/12/2011
21/12/2011
10 / 10
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of , who had a new Citroen DS3 Hatchback (2010 - 2015) on 21/12/2011
Overall: 10 / 10
Mercedes A Class (2008-12)
James
21/12/2011
21/12/2011
8 / 10
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James of Bradford, who had a new Mercedes A Class Hatchback (2008 - 2012) on 21/12/2011
Overall: 8 / 10
Improvements
Nothing
Mercedes SLK Convertible (2011-16)
Steve
21/12/2011
21/12/2011
8 / 10
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Steve of Lytham, who had a new Mercedes SLK Roadster (2011 - 2016) on 21/12/2011
Overall: 8 / 10
Citroen C1 (2009-12)
Chaz
12/12/2011
12/12/2011
10 / 10
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Chaz of Exeter, who had a new Citroen C1 Hatchback (2009 - 2012) on 12/12/2011
Overall: 10 / 10
Improvements
Maybe being able to give a more accurate time of delivery. however my car was delivered 1st thing so was very pleased.
Citroen DS3 (2010-15)
Gaz
20/12/2011
20/12/2011
8 / 10
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Gaz of Barrow-in-Furness, who had a new Citroen DS3 Hatchback (2010 - 2015) on 20/12/2011
Overall: 8 / 10
Improvements
Everything fine thanks
Audi A1 3dr Hatch (2010-15)
Amnah
20/12/2011
20/12/2011
10 / 10
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Amnah of Manchester, who had a new Audi A1 Diesel Hatchback (2010 - 2015) on 20/12/2011
Overall: 10 / 10
Delivery Person Comments
See comment above
Delivery Punctuality Comments
I was told late morning / early afternoon, and they came just before lunch.
Overall Punctuality Comments
I was told late morning / early afternoon, and they came just before lunch.
Cleanliness Comments
Clean and spotless inside and out.
Overall Comments
The Audi people asked if I was familiar with their cars. I said no. So they give me quick demo of the main instruments, Stop/ Start feature, etc. and then asked to look around the car and ask if I had any questions.
Missing Comments
Regarding the delivery form. I was not given a copy. Just asked to sign for delivery and current mileage.
Mercedes C Class Saloon (2011-14)
Kenny
20/12/2011
20/12/2011
10 / 10
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Kenny of Andover, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 20/12/2011
Overall: 10 / 10
Delivery Person Comments
Dave the delivery man was very professional and pleasant
Delivery Punctuality Comments
The car arrived perfectly on time
Overall Punctuality Comments
The car arrived perfectly on time
Cleanliness Comments
The car was remarkably clean given the weather conditions
Damage Comments
Nothing that I could see in the rain anyway
Overall Comments
Very straightforward
Improvements
Nothing, it went perfectly. Thanks for making the whole process painless!
Vauxhall Corsa (2011-14)
Mark
19/12/2011
19/12/2011
8 / 10
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Mark of Hertfordshire, who had a new Vauxhall Corsa Hatchback (2011 - 2014) on 19/12/2011
Overall: 8 / 10
Delivery Person Comments
But I prefer blondes. OK, dark hair is good too, if it's dyed a fashionable red colour, like certain popstars from Newcastle.
Delivery Punctuality Comments
I didn't get the call for ETA, which is nice to have, but I think that's the driver choice, not the company - depends whether they have a company phone perhaps.
Overall Punctuality Comments
I didn't get the call for ETA, which is nice to have, but I think that's the driver choice, not the company - depends whether they have a company phone perhaps.
Dealer Service Comments
It all worked.
Delivery Communication Comments
Linglings good.
Improvements
I think dealers should always call to say they are on the way - less emphasis on you guys to chase them then - would have save us some Lingo action.
Volkswagen Crafter Cr35 Mwb Diesel
Paul
16/12/2011
16/12/2011
10 / 10
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Paul of Sunderland, who had a new VW Crafter Cr35 Mwb Diesel (2017 on) on 16/12/2011
Overall: 10 / 10
Man Tge Double Cab Chassis
16/12/2011
16/12/2011
10 / 10
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of , who had a new Man Tge 3 Long Diesel Awd (2018 on) on 16/12/2011
Overall: 10 / 10
Delivery Person Comments
a very very nice man
Delivery Punctuality Comments
was early
Overall Punctuality Comments
was early
Cleanliness Comments
had a small bit of dirt on front and the guy even offered to clean it off i said dont be silly it was a 1
Damage Comments
A1 condition
Dealer Service Comments
called and kept us informed
Overall Comments
outstanding polite phoned us when getting close
Delivery Communication Comments
top service
Improvements
nothing very happy
Citroen DS3 (2010-15)
Joe
15/12/2011
15/12/2011
8 / 10
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Joe of Sittingbourne, who had a new Citroen DS3 Hatchback (2010 - 2015) on 15/12/2011
Overall: 8 / 10
Delivery Person Comments
Nice guy
Delivery Punctuality Comments
Yes they rang me an hour before they were due to arrive
Overall Punctuality Comments
Yes they rang me an hour before they were due to arrive
Cleanliness Comments
Car had been driven 280 miles to my address so was very dirty which couldn't be helped..
Missing Comments
Warranty book missing from car
Citroen C4 (2011-17)
Ronge
15/12/2011
15/12/2011
10 / 10
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Ronge of Nottingham, who had a new Citroen C4 Diesel Hatchback (2011 - 2017) on 15/12/2011
Overall: 10 / 10
Delivery Person Comments
Nice genial chap who explained a few controls on the car.
Delivery Punctuality Comments
Yes more or less on time :)
Overall Punctuality Comments
Yes more or less on time :)
Cleanliness Comments
It had travelled down in some inclement weather so outside a bit dirty. Inside very clean :)
Damage Comments
No damage observed....
Dealer Service Comments
No comment as don`t know much about them...
Overall Comments
Delivery man was more or less on time and travelled from Preston to Nottingham.
Delivery Communication Comments
Very original and would defo recommend to friends (if I had some :( hahaha)
Missing Comments
I did think this car was going to come with a SatMap? I have one on my Ipod Touch though...
Improvements
Perhaps a quicj call on the mobile to say on the way but no big deal....
Citroen C1 (2009-12)
13/12/2011
13/12/2011
6 / 10
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of , who had a new Citroen C1 Hatchback (2009 - 2012) on 13/12/2011
Overall: 6 / 10
Delivery Punctuality Comments
Didn't know when they were coming
Overall Punctuality Comments
Didn't know when they were coming
Overall Comments
Was not sure until half an hour before delivery what time the car was coming it also arrived unclean on the outside. I was looking forward to seeing it sparkley and new...
Missing Comments
Mats would ahve been nice
Improvements
Given me a delivery time... It was also was a long time before I actually recieved the car after agreeing the contract.
Citroen C4 Grand Picasso Estate (2010-13)
Em
08/12/2011
08/12/2011
10 / 10
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Em of London, who had a new Citroen C4 Grand Picasso Diesel Estate (2010 - 2013) on 08/12/2011
Overall: 10 / 10
Delivery Person Comments
A lovely, friendly man!
Citroen C4 (2011-17)
Mike
13/12/2011
13/12/2011
8 / 10
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Mike of Kingston Upon Thames, who had a new Citroen C4 Diesel Hatchback (2011 - 2017) on 13/12/2011
Overall: 8 / 10
Delivery Person Comments
Driver was very pleasant and was very apologetic about the damaged wheel.
Delivery Punctuality Comments
Delivered at the time that was given and received a call from the driver to confirm arrival time.
Overall Punctuality Comments
Delivered at the time that was given and received a call from the driver to confirm arrival time.
Cleanliness Comments
Car was very dirty as it had been driven from Manchester so was hard to tell if there were any scratches. I took it to a car wash and could then see that it was scratch free.
Damage Comments
Alloy was kerbed by the delivery driver when he parked the car.
Dealer Service Comments
Dealer will pay for repair on alloy, which I am happy with.
Overall Comments
Delivery was prompt and communication was good. Only thing that stopped it from being very good was the delivery driver kerbed the driver side front alloy upon parking.
Delivery Communication Comments
Communication was always very prompt and I had all the information I needed.
Missing Comments
Nothing missing.
Improvements
Not kerbed the alloy ;-) Overall delivery process was very good, especially the communication from Ling and Guy.
Audi A1 3dr Hatch (2010-15)
12/12/2011
12/12/2011
8 / 10
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of , who had a new Audi A1 Diesel Hatchback (2010 - 2015) on 12/12/2011
Overall: 8 / 10
Cleanliness Comments
Car was extremely dirty on the outside, due to the car being driven over 160 miles from Brighton
Improvements
TBH i think everything was fine, and a very painless experience
Mercedes A Class (2008-12)
Carl
09/12/2011
09/12/2011
8 / 10
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Carl of Gloucester, who had a new Mercedes A Class Hatchback (2008 - 2012) on 09/12/2011
Overall: 8 / 10
Delivery Person Comments
Driver was a nice guy rang me approx 1 hour before he was due plus explained some of the car controls etc
Delivery Punctuality Comments
Car was delivered in the timescale stated.
Overall Punctuality Comments
Car was delivered in the timescale stated.
Cleanliness Comments
Car was clean and tidy inside and out.
Overall Comments
Would have preferred delivery on trailer etc not driven! but otherwise all good.
Missing Comments
Nothing missing as far as i can tell.
Improvements
I think everything ran pretty smoothly :-)
Citroen C1 (2009-12)
Ian
09/12/2011
09/12/2011
8 / 10
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Ian of Banstead, who had a new Citroen C1 Hatchback (2009 - 2012) on 09/12/2011
Overall: 8 / 10
Delivery Punctuality Comments
he phoned me and said what time he will be at my house
Overall Punctuality Comments
he phoned me and said what time he will be at my house
Citroen DS3 (2010-15)
Julie
08/12/2011
08/12/2011
8 / 10
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Julie of Derby, who had a new Citroen DS3 Hatchback (2010 - 2015) on 08/12/2011
Overall: 8 / 10
Overall Comments
Apart from the driver forgetting the mats, all went well.
Missing Comments
My mats!
Improvements
Remembered my mats! lol
Mercedes SLK Convertible (2011-16)
Scott
08/12/2011
08/12/2011
6 / 10
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Scott of Upper Saxondale, who had a new Mercedes SLK Roadster (2011 - 2016) on 08/12/2011
Overall: 6 / 10
Delivery Punctuality Comments
a minor mix up on delivery day + no advanced call to let me know when it was coming
Overall Punctuality Comments
a minor mix up on delivery day + no advanced call to let me know when it was coming
Cleanliness Comments
internally is good but the outside is absolutely filthy
Overall Comments
a little stress over mix up on the delivery day and how to get a 40' transporter down a residential street
Improvements
advanced call as arranged
Mercedes A Class (2008-12)
David
07/12/2011
07/12/2011
8 / 10
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David of North Ferriby, who had a new Mercedes A Class Hatchback (2008 - 2012) on 07/12/2011
Overall: 8 / 10
Delivery Person Comments
The delivery guy was very pleasant and chatty.
Delivery Punctuality Comments
Too punctual - too early, and not as planned, which could have caused a real problem.
Overall Punctuality Comments
Too punctual - too early, and not as planned, which could have caused a real problem.
Overall Comments
Delivery was on the day specified but supposed to be after 1pm - but came early at 8.30. This was in fact not particularly convenient - as this was not what had been arranged. It all turned out ok, but could have caused a problem if my father in law had not been in.
Delivery Communication Comments
We were kept well informed but the arrangement/timeing ultimately was not adhered to.
Improvements
Good delivery - but if it had kept to the arranged time, it would have been very good.
Nissan Qashqai (2010-13)
Paul
06/12/2011
06/12/2011
8 / 10
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Paul of East Twickenham, who had a new Nissan Qashqai Hatchback Special Editions (2010 - 2013) on 06/12/2011
Overall: 8 / 10
Audi A4 Estate (2008-11)
06/12/2011
06/12/2011
6 / 10
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of , who had a new Audi A4 Diesel Avant (2008 - 2011) on 06/12/2011
Overall: 6 / 10
Improvements
got the colour right!
Mercedes E Class Saloon (2009-13)
Gav
05/12/2011
05/12/2011
8 / 10
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Gav of Prescot, who had a new Mercedes E Class Diesel Saloon (2009 - 2013) on 05/12/2011
Overall: 8 / 10
Cleanliness Comments
Immaculate inside, dirty outside. It had been raining heavily though and it had been driven from Hertfordshire - co complaints.
Kia Sportage Estate (2010-16)
Kevin
05/12/2011
05/12/2011
8 / 10
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Kevin of , who had a new Kia Sportage Diesel Estate (2010 - 2016) on 05/12/2011
Overall: 8 / 10
Delivery Person Comments
Only critiscism - didn't offer to show controls on car - delivered, went round car to confirm no scratches dents - that was it.
Delivery Punctuality Comments
Car arrived by 10.30 - delievered from Manchester to Dorset so no complaints there. And a phone call to confirm when arriving
Overall Punctuality Comments
Car arrived by 10.30 - delievered from Manchester to Dorset so no complaints there. And a phone call to confirm when arriving
Cleanliness Comments
Inside was immaculate - outside was dirty from the 5 hour journey from Manchester - can't say I was disappointed - Laid back bloke :-)
Damage Comments
Perfect condition
Dealer Service Comments
No complaints - all seemed very smooth
Overall Comments
arranged by email - received call on delivery day one hour before car due to arrive to confirm time of arrival
Delivery Communication Comments
No complaints - good email communication plus phone call on day of delivery
Missing Comments
Nothing obvious missing all looks complete
Improvements
Maybe a walk through of the various buttons and controls - I guess if all else fails I could read the manual
Lexus CT (2011-13)
30/11/2011
30/11/2011
8 / 10
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of , who had a new Lexus CT Hatchback (2011 - 2013) on 30/11/2011
Overall: 8 / 10
Citroen C1 (2009-12)
Andy
01/12/2011
01/12/2011
8 / 10
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Andy of , who had a new Citroen C1 Hatchback (2009 - 2012) on 01/12/2011
Overall: 8 / 10
Delivery Punctuality Comments
Arrived about 11am on the day expected
Overall Punctuality Comments
Arrived about 11am on the day expected
Overall Comments
Delivery was on the day expected, although I was told I would receive a telephone call half an hour before they arrived, I did not but luckily I was available to accept the car.
Delivery Communication Comments
As mentioned no telephone call on the day as told would happen.
Kia Sportage Estate (2010-16)
Oz
28/11/2011
28/11/2011
6 / 10
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Oz of Houghton Le Spring , who had a new Kia Sportage Diesel Estate (2010 - 2016) on 28/11/2011
Overall: 6 / 10
Delivery Punctuality Comments
Was told AM but arrived PM
Overall Punctuality Comments
Was told AM but arrived PM
Overall Comments
No handover just given keys and left to it
Improvements
The service from the leasing compsnies was excellent however the dealer/ delivery was rubbish
Kia Sportage Estate (2010-16)
Lynn
02/06/2011
02/06/2011
4 / 10
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Lynn of Inverness, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 02/06/2011
Overall: 4 / 10
Delivery Person Comments
Could have done with some deodrant.
Cleanliness Comments
Due to Psorasis !!
Overall Comments
The delivery driver had bad psorasis and his skin had shed all over the interior of the car :((
Skoda Yeti Estate (2009-13)
Martin
01/12/2011
01/12/2011
10 / 10
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Martin of Norwich, who had a new Skoda Yeti Diesel Estate (2009 - 2013) on 01/12/2011
Overall: 10 / 10
Mercedes A Class (2008-12)
Michele
01/12/2011
01/12/2011
8 / 10
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Michele of Hanworth, who had a new Mercedes A Class Hatchback (2008 - 2012) on 01/12/2011
Overall: 8 / 10
Ford Focus Estate (2011-14)
30/11/2011
30/11/2011
8 / 10
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of , who had a new Ford Focus Diesel Estate (2011 - 2014) on 30/11/2011
Overall: 8 / 10
Overall Comments
Arrived on time
Improvements
Nothing. Car arrived when it should have.
Volkswagen Touran Estate (2010-15)
Greg
29/11/2011
29/11/2011
6 / 10
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Greg of ST COLUMB, who had a new VW Touran Diesel Estate (2010 - 2015) on 29/11/2011
Overall: 6 / 10
Delivery Person Comments
He was helpful after he put the phone down
Delivery Punctuality Comments
No phone call ahead of delivery which irequested
Overall Punctuality Comments
No phone call ahead of delivery which irequested
Overall Comments
The guy was on the phone when I came out I waited 5 mins while he chatted about repairs to his own car
Improvements
Not been on the phone when he arrived for 5 mins
Hyundai IX35 Estate (2010-15)
Sharon
17/11/2011
17/11/2011
6 / 10
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Sharon of Essex, who had a new Hyundai IX35 Diesel Estate (2010 - 2015) on 17/11/2011
Overall: 6 / 10
Improvements
nothing.
Audi A3 3dr Hatch (2008-12)
30/11/2011
30/11/2011
10 / 10
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of , who had a new Audi A3 Diesel Hatchback (2008 - 2012) on 30/11/2011
Overall: 10 / 10
Nissan Qashqai (2010-13)
Mark
25/11/2011
25/11/2011
10 / 10
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Mark of Inverness, who had a new Nissan Qashqai Hatchback (2010 - 2013) on 25/11/2011
Overall: 10 / 10
Citroen C1 (2009-12)
Alysha
25/11/2011
25/11/2011
8 / 10
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Alysha of Newport, who had a new Citroen C1 Hatchback (2009 - 2012) on 25/11/2011
Overall: 8 / 10
Cleanliness Comments
The car was very dirty, but I think this due to it being driven down to me on delivery date. Everything was checked throughly though, and apart from dirt, there were no other problems.
Missing Comments
I'm not sure that I received a completed delivery form.
Nissan Qashqai (2010-13)
Bill
24/11/2011
24/11/2011
8 / 10
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Bill of Alexandria, who had a new Nissan Qashqai Hatchback (2010 - 2013) on 24/11/2011
Overall: 8 / 10
Cleanliness Comments
car had been driven 280mls in rain so outside not very clean. Inside was v clean
Dealer Service Comments
Let down by supplying car 3 weeks late. I understand the Nissan factory is getting blame but that didnt help me in any way
Improvements
Bit more fuel in car, was in red zone.
Iveco Daily Double Cab Dropside
Caroline
22/11/2011
22/11/2011
10 / 10
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Caroline of London, who had a new Iveco Daily 35s18 Diesel (2016 on) on 22/11/2011
Overall: 10 / 10
Delivery Person Comments
Apart from the brummie accent, but I guess you can't hold that against him?? (or maybe you can!?)
Cleanliness Comments
Sparkling!!
Dealer Service Comments
Polite, prompt, perfect
Overall Comments
Perfecto!!!
Missing Comments
Tank of fuel, tickets to the Maldives....
Improvements
Big ribbon around the car!
Kia Sportage Estate (2010-16)
Katie
22/11/2011
22/11/2011
8 / 10
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Katie of Halifax, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 22/11/2011
Overall: 8 / 10
Kia Sportage Estate (2010-16)
Andrew
17/11/2011
17/11/2011
8 / 10
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Andrew of Bromley, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 17/11/2011
Overall: 8 / 10
Missing Comments
iPod Cable - I believe this is part of the standard spec in the UK and was missing.
Improvements
A call to say what time the delivery would take place. Though I appreciate that this cannot always be provided, it does help plan the day better for when the car does not arrive until the afternoon, which happened on this occasion.
Nissan Juke (2010-14)
Joe
16/11/2011
16/11/2011
8 / 10
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Joe of Shipley, who had a new Nissan Juke Hatchback (2010 - 2014) on 16/11/2011
Overall: 8 / 10
Delivery Person Comments
nice guy
Damage Comments
not really damage just a small scratch on the wheel arch. I was being very cautious.
Missing Comments
nothing to change the spare tyre. and no spare tyre. I was told I had an injection kit instead !!!
Improvements
provide mats !!!
Nissan Note (2009-13)
Richard
14/11/2011
14/11/2011
10 / 10
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Richard of West Yorkshire, who had a new Nissan Note Diesel Hatchback (2009 - 2013) on 14/11/2011
Overall: 10 / 10
Mercedes E Class Saloon (2009-13)
Spene
09/11/2011
09/11/2011
8 / 10
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Spene of Royston, who had a new Mercedes E Class Diesel Saloon (2009 - 2013) on 09/11/2011
Overall: 8 / 10
Cleanliness Comments
Was muddy as at bottom of transporter
Mercedes A Class (2008-12)
Abdul
11/11/2011
11/11/2011
6 / 10
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Abdul of Stockport, who had a new Mercedes A Class Hatchback (2008 - 2012) on 11/11/2011
Overall: 6 / 10
Cleanliness Comments
The inside was a bit dirty with some dirt marks and needed a good hoovering and the outside had some mud splashes on it. 4/10
Delivery Communication Comments
Could have done with better ETA.
Peugeot 207 (2009-12)
Cat
28/10/2011
28/10/2011
8 / 10
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Cat of Burton On Trent, who had a new Peugeot 207 Hatchback (2009 - 2012) on 28/10/2011
Overall: 8 / 10
Cleanliness Comments
A few marks inside the car.
Damage Comments
On first inspection it was fine. Took my car to show my dad and he had a look underneath the car to find out if it was front or real wheel drive and there was something hanging underneath. Going to take it to a peugeot garage to check.
Missing Comments
Fuel card
BMW 3 Series Coupe (2010-13)
Marky
28/02/2012
28/02/2012
8 / 10
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Marky of jarrow, who had a new BMW 3 Series Coupe (2010 - 2013) on 28/02/2012
Overall: 8 / 10
Delivery Person Comments
blarg
Damage Comments
nothing at all
Overall Comments
testing
Mercedes Sprinter Double Cab Tipper
Lawrence
21/12/2009
21/12/2009
10 / 10
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Lawrence of Coatbridge, who had a new Mercedes Sprinter 514cdi Long Diesel (2016 on) on 21/12/2009
Overall: 10 / 10
Missing Comments
Fuse box cover inside glove box was missing. Went to local dealer who fitted one straight away.
Improvements
nothing ... was excellent
Mercedes X Class Double Cab Pick-up
11/11/2011
11/11/2011
10 / 10
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of , who had a new Mercedes X Class Diesel on 11/11/2011
Overall: 10 / 10
Ford Fiesta (2008-12)
Mike
11/11/2011
11/11/2011
8 / 10
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Mike of Saltburn, who had a new Ford Fiesta Diesel Hatchback (2008 - 2012) on 11/11/2011
Overall: 8 / 10
Improvements
made an effort to supply the extra items I requested . Just to make it that much more special for my dear wife.
Nissan Qashqai (2010-13)
Dave
10/11/2011
10/11/2011
8 / 10
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Dave of Ashington, who had a new Nissan Qashqai Hatchback (2010 - 2013) on 10/11/2011
Overall: 8 / 10
Improvements
nothing
Citroen DS3 (2010-15)
Lisa
07/11/2011
07/11/2011
8 / 10
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Lisa of Merthyr Tydfil, who had a new Citroen DS3 Hatchback (2010 - 2015) on 07/11/2011
Overall: 8 / 10
Delivery Person Comments
No problems here
Delivery Punctuality Comments
Actually arrived early
Overall Punctuality Comments
Actually arrived early
Cleanliness Comments
Inside was good but the outside showed the fact that it travelled a fair distance on the motorway
Dealer Service Comments
Mats included would be a nice touch - even if they were LING branded.....
Overall Comments
Delivery man arrived early and was very professional
Delivery Communication Comments
I knew everything I needed to know
Improvements
Nothing really
Mini Hatch (2006-10)
Roy
11/11/2011
11/11/2011
8 / 10
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Roy of Whitley Bay, who had a new Mini Hatchback (2006 - 2010) on 11/11/2011
Overall: 8 / 10
Delivery Person Comments
Talkative and happy
Delivery Punctuality Comments
Promised for 0800 and it turned up at 0755 - what's not to like??
Overall Punctuality Comments
Promised for 0800 and it turned up at 0755 - what's not to like??
Cleanliness Comments
One dollop of dried Bird Poo on the roof. But I managed to remove it with little effort
Dealer Service Comments
5 miles on the clock and a half full fuel tank. Luvverly!!
Overall Comments
Trailered up and looked very shiney :-)
Improvements
Nothing at all :-)
Citroen C1 (2009-12)
Rob
09/11/2011
09/11/2011
10 / 10
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Rob of Oban, who had a new Citroen C1 Hatchback (2009 - 2012) on 09/11/2011
Overall: 10 / 10
Citroen DS3 (2010-15)
Mark
10/11/2011
10/11/2011
8 / 10
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Mark of , who had a new Citroen DS3 Hatchback (2010 - 2015) on 10/11/2011
Overall: 8 / 10
Delivery Person Comments
very nice guy.
Cleanliness Comments
Obviously after driving 200 miles the car was pretty dirty outside, inside was very clean though.
Overall Comments
would have preferred the car to be transported
Vauxhall Astra Estate (2010-12)
Ken
10/11/2011
10/11/2011
8 / 10
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Ken of Sheringham, who had a new Vauxhall Astra Diesel Sports Tourer (2010 - 2012) on 10/11/2011
Overall: 8 / 10
Delivery Person Comments
He was an affable polite delivery driver.
Delivery Punctuality Comments
Car arrived exactly when expected.
Overall Punctuality Comments
Car arrived exactly when expected.
Cleanliness Comments
Car was very clean inside with paper mats on the floor but outside of car was a bit dirty from the journey from Nottingham on a drizzly day so there had been a fair bit of road dirt thrown up onto the bodywork particularly at the rear which is always a problem with estates. To be fair though I'm not sure how they could prevent this short of popping into a car wash at the delivery end.
Damage Comments
Did detailed inspection but found no damage.
Dealer Service Comments
Delivery Communication Comments
Everything happened as you said it would. Your advice on what to do before accepting car a good checklist.
Improvements
Overall, I was more than happy with the delivery experience
Volvo C30 Coupe (2010-12)
Zoe
02/11/2011
02/11/2011
8 / 10
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Zoe of Knutsford, who had a new Volvo C30 Diesel Sports Coupe (2010 - 2012) on 02/11/2011
Overall: 8 / 10
Delivery Person Comments
Really helpful (without being patronising), very professional
Delivery Punctuality Comments
Although I didn't know they were coming (left a message on my home voicemail which I didn't pick up)!
Overall Punctuality Comments
Although I didn't know they were coming (left a message on my home voicemail which I didn't pick up)!
Overall Comments
Lovely man :-)
Delivery Communication Comments
See above re not knowing it was coming - but was a v nice surprise!
Improvements
Maybe try me on my mobile / send an email too. Overall though, fantastic!
Mercedes C Class Saloon (2011-14)
Phil
08/11/2011
08/11/2011
8 / 10
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Phil of Abergavenny, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 08/11/2011
Overall: 8 / 10
Delivery Person Comments
Conduct of delivery driver was good. They we able to explain key features of Car. We could not get the bluetooth connectivity for the phone to work but we spoke to the dealer who has suggested that I contact a local garage to get it sorted
Delivery Punctuality Comments
Yes I asked for a before 2pm delivery. He phoned about an hour before he arrived as well
Overall Punctuality Comments
Yes I asked for a before 2pm delivery. He phoned about an hour before he arrived as well
Cleanliness Comments
Had been driven from Hertfordshire in the rain so had some grime on it.
Damage Comments
No
Improvements
Very impressed with service and contact from Ling leasing. Would recommend to others
Citroen DS3 (2010-15)
Lorraine
09/11/2011
09/11/2011
8 / 10
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Lorraine of Carnoustie, who had a new Citroen DS3 Hatchback (2010 - 2015) on 09/11/2011
Overall: 8 / 10
Delivery Person Comments
Very nice man, phoned in the morning to tell us estimated delivery time
Cleanliness Comments
The car was driven up to us, it was clean inside but dirty outside, the man who delivered the car said he had looked for a jet wash but couldn't find one!
Overall Comments
Delivery Communication Comments
Communication with Ling/Guy re delivery was very good
Mercedes E Class Estate (2010-13)
Paul
09/11/2011
09/11/2011
8 / 10
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Paul of Falkirk, who had a new Mercedes E Class Diesel Estate (2010 - 2013) on 09/11/2011
Overall: 8 / 10
Delivery Person Comments
Really friendly
Delivery Punctuality Comments
Yes they phoned a few times to arrange a suitable time and eventually arranged for it get here for 8am as we needed it for visits to hospital (we just had a baby boy)
Overall Punctuality Comments
Yes they phoned a few times to arrange a suitable time and eventually arranged for it get here for 8am as we needed it for visits to hospital (we just had a baby boy)
Cleanliness Comments
Very very near perfect my only slight criticism was condition of whells due it sitting somewhere muddy.
Overall Comments
The delivery company phones 3 times to confirm times and arrange a suitable time. My only very slight criticism was the wheels were prety muddy so it was obviously sitting somewhere muddy overnight. But only very minor.
Improvements
Really really impressed with delivery and dealer , just store cars somewhere a little less muddy and its perfect!
Citroen C1 (2009-12)
Al
08/11/2011
08/11/2011
8 / 10
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Al of Bedford, who had a new Citroen C1 Hatchback (2009 - 2012) on 08/11/2011
Overall: 8 / 10
Delivery Person Comments
Excellent.
Delivery Punctuality Comments
3 hours early, and called to advise.
Overall Punctuality Comments
3 hours early, and called to advise.
Cleanliness Comments
Inside immaculate, outside dirty due to weather conditions.
Overall Comments
Would have been great had it been on the date first agreed. Insurance etc had to be adjusted, pain!
Missing Comments
Handbook, warranty book. Although only my wife has looked, I will look tonight.
Improvements
Just the one day problem was difficult.
Volkswagen Passat CC Saloon (2008-11)
04/11/2011
04/11/2011
10 / 10
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of , who had a new VW Passat CC Diesel Saloon (2008 - 2011) on 04/11/2011
Overall: 10 / 10
Improvements
Nothing!
Mercedes E Class Saloon (2009-13)
Steve
02/11/2011
02/11/2011
8 / 10
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Steve of Ramsey Essex, who had a new Mercedes E Class Diesel Saloon (2009 - 2013) on 02/11/2011
Overall: 8 / 10
Delivery Person Comments
A nice polite chap, smart, well presented and house trained as he didn't leave the loo seat up. He enjoyed his coffee and didn't slurp while he was drinking it so ok there, I think that the electric light in the kitchen may have frightened him a bit, he is from Taunton!
Delivery Punctuality Comments
Car arrived 1 hour before the eta so I made him wait, I demand punctuality......I gave him a lift 13 miles back to the railway station coz I'm nice like that or he would have had to wait for a week for the next stage coach that goes past our house.
Overall Punctuality Comments
Car arrived 1 hour before the eta so I made him wait, I demand punctuality......I gave him a lift 13 miles back to the railway station coz I'm nice like that or he would have had to wait for a week for the next stage coach that goes past our house.
Cleanliness Comments
Not brilliant to be honest although it had come 240 miles so perhaps I am being a bit picky, the interior was fine but the windows had never been cleaned on the inside, clearly they don't employ George Formby in Taunton
Dealer Service Comments
They didn't do anything to gain a good or very good rating in fact they didn't do anything at all, now about the Mercedes car mats, it's their car you think that they might want to protect their investment, it would cost less than £4 a month if they paid Retail price!
Which they don't. I would pay an extra £2 a month to have the right mats, it just finishes things of nicely, A White Lada would be nice
Overall Comments
No problems, all executed according to plan, like Chinese clockwork
Delivery Communication Comments
Good communication with Ling, never heard a word from the Mercedes dealer, not even a thank you for being a nice customer or your car will arrive at ............... I'm getting a Lada next time
Missing Comments
Couldn't find the case of Moet in the boot, I,m still looking. Didn't get a copy of the delivery form.
Improvements
Just get them to clean the inside of the windows on my Lada and I'll be a happy little chap.
Citroen DS3 (2010-15)
STEVE
07/11/2011
07/11/2011
8 / 10
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STEVE of SLOUGH, who had a new Citroen DS3 Hatchback (2010 - 2015) on 07/11/2011
Overall: 8 / 10
Delivery Person Comments
HELPFUL AND EXPLAINED FEATURES OF THE CAR
Cleanliness Comments
INSIDE A BIT DUSTY. OUTSIDE AFTER A 270 MILE MOTORWAY TRIP IN THE RAIN NOT SPARKLING.
Overall Comments
PHONED EARLY 7.30AM AND SAID HE WOULD ARRIVE IN APPROX45MINUTES. HE DID
Improvements
I WOULD RATHER THE CAR DID NOT HAVE 277 MILES ON THE CLOCK AND WAS SPOTLESS AND GLEAMING.
WE HAVE A HUGE CITROEN DEALERSHIP/HEADOFFICE IN SLOUGH SO WHY SEND A CAR FROM UP NORTH?
Kia Sportage Estate (2010-16)
Daniel
07/11/2011
07/11/2011
10 / 10
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Daniel of Hove, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 07/11/2011
Overall: 10 / 10
Mercedes C Class Saloon (2011-14)
Melanie
27/10/2011
27/10/2011
10 / 10
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Melanie of Twyford, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 27/10/2011
Overall: 10 / 10
Delivery Punctuality Comments
Exactly on time
Overall Punctuality Comments
Exactly on time
Cleanliness Comments
Perfect condition, even in the rain!
Overall Comments
Fast & Efficient
Improvements
Slightly longer spent showing all the car's features/ buttons etc
Citroen C1 (2009-12)
Julie
04/11/2011
04/11/2011
10 / 10
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Julie of Teddington, who had a new Citroen C1 Hatchback (2009 - 2012) on 04/11/2011
Overall: 10 / 10
Iveco Daily Double Cab Dropside
Tom
31/10/2011
31/10/2011
8 / 10
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Tom of Bristol, who had a new Iveco Daily 35c18 Diesel (2016 on) on 31/10/2011
Overall: 8 / 10
Delivery Person Comments
the guy was very good showed me all about the car and all the gadgets worked .
Delivery Punctuality Comments
was on the day they said it would be
Overall Punctuality Comments
was on the day they said it would be
Cleanliness Comments
inside of car was good but the car came from shepton mallett so it needed a clean on the outside the guy said they are not allowed to wash them but he did offer to take to the car wash as long as i went with him i said no its ok i will get it washed later .
Damage Comments
all ok
Overall Comments
everything was good came at a good time 11.30am
Improvements
delivery was good but the car was quite dirty outside would of been nice if it was clean after all it is a brand new car
Audi Q5 Estate (2008-12)
Wendy
04/11/2011
04/11/2011
10 / 10
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Wendy of Durham, who had a new Audi Q5 Diesel Estate (2008 - 2012) on 04/11/2011
Overall: 10 / 10
Delivery Person Comments
The delivery driver (Paul Hodson) was excellent, very helpful and professional.
Delivery Punctuality Comments
Exactly on time.
Overall Punctuality Comments
Exactly on time.
Cleanliness Comments
The car was excellent on the inside but due to the very poor driving and weather conditions the exterior was dirty but it was obvious that the car had been cleaned and polished even under the dirt. Car was in great condition.
Dealer Service Comments
The car presentation was as it should be (except for the unavoidable weather)
Overall Comments
Delivery driver informed me when he would arrive with the car and was exactly on time.
Delivery Communication Comments
The communication with Lings (and Guy who handled most of my endless questions) was superb.
Improvements
Nothing!!! don't change a thing!
Nissan Juke (2010-14)
Fitzy
03/11/2011
03/11/2011
8 / 10
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Fitzy of Derby, who had a new Nissan Juke Hatchback (2010 - 2014) on 03/11/2011
Overall: 8 / 10
Mercedes C Class Estate (2011-14)
Angela
03/11/2011
03/11/2011
6 / 10
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Angela of London, who had a new Mercedes C Class Diesel Estate (2011 - 2014) on 03/11/2011
Overall: 6 / 10
Delivery Person Comments
wouldn't stay for a cup of tea - but not sure I can hold that against him!
Cleanliness Comments
It was dirty, but it was raining. I was slightly disappointed as I was really looking forward to seeing a gleaming new car and it was muddy.
Dealer Service Comments
n/a didn't really have any communication with the dealer
Improvements
gleaming and shiny car
Renault Megane (2008-13)
Matthew
03/11/2011
03/11/2011
8 / 10
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Matthew of Neath, who had a new Renault Megane Diesel Hatchback (2008 - 2013) on 03/11/2011
Overall: 8 / 10
Dealer Service Comments
Needed to resupply new forms to Arval. It wasn't the worst thing in the world but It stopped them having a 'Very Good'.
Vauxhall Insignia Estate (2009-13)
James
07/10/2011
07/10/2011
6 / 10
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James of Greenhithe, who had a new Vauxhall Insignia Diesel Sports Tourer (2009 - 2013) on 07/10/2011
Overall: 6 / 10
Damage Comments
Small scratch on drivers wing mirror
Missing Comments
Floor Matts
Mercedes Sprinter Double Cab Tipper
Phil
02/11/2011
02/11/2011
8 / 10
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Phil of Telford, who had a new Mercedes Sprinter 314cdi L3 Diesel Rwd (2018 on) on 02/11/2011
Overall: 8 / 10
Delivery Person Comments
Very pleasant and helpful
Cleanliness Comments
Not showroom because driven 150miles in the rain, but acceptable.
Damage Comments
Due to travelling splashes difficult determine minor marks, but overall no damage noted.
Overall Comments
Good comunication, was on time.
Missing Comments
No comments in service manual about dealership inital checks. (probably electronic now)
Nissan Qashqai+2 (2010-13)
Caz
02/11/2011
02/11/2011
10 / 10
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Caz of Durham, who had a new Nissan Qashqai+2 Hatchback (2010 - 2013) on 02/11/2011
Overall: 10 / 10
Delivery Person Comments
He was nice and he didn't smell
Delivery Punctuality Comments
Spot on...see above
Overall Punctuality Comments
Spot on...see above
Cleanliness Comments
Perfect!
Overall Comments
We received a phonecall the previous night to say the car would be delivered around 10am. It arrived at 9:30am.
Missing Comments
I don't know about the delivery form...will look into it. We have a handwritten note off the driver with details and the delivery mileage etc..
Improvements
nothing!
Volkswagen Touran Estate (2010-15)
Luke
01/11/2011
01/11/2011
8 / 10
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Luke of Falmouth, who had a new VW Touran Diesel Estate (2010 - 2015) on 01/11/2011
Overall: 8 / 10
Delivery Person Comments
Colin was very helpful. He parked the car for us and also called later in the day to let me know that the dealers had found our spare key and would post it that evening.
Delivery Punctuality Comments
I don't think they knew how far Cornwall was and estimated 4pm but actually made it for 1pm
Overall Punctuality Comments
I don't think they knew how far Cornwall was and estimated 4pm but actually made it for 1pm
Missing Comments
The second set of keys, see above. Floor mats.... do they come as standard?
Mercedes A Class (2008-12)
Sarita
31/10/2011
31/10/2011
10 / 10
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Sarita of READING, who had a new Mercedes A Class Hatchback (2008 - 2012) on 31/10/2011
Overall: 10 / 10
Vauxhall Astra (2009-12)
Charm
31/10/2011
31/10/2011
6 / 10
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Charm of London, who had a new Vauxhall Astra Diesel Hatchback (2009 - 2012) on 31/10/2011
Overall: 6 / 10
Delivery Person Comments
He was nice, I even dropped him to our station
Delivery Punctuality Comments
Delivered at 12.30
Overall Punctuality Comments
Delivered at 12.30
Cleanliness Comments
It had rained so needs a wash, the interior in the front is a bit gravelly - needs a hoover.
Damage Comments
Not that I noticed. I hope nothing was lurking under the rain stains
Overall Comments
The delivery guy was pleasant
Delivery Communication Comments
The detail from Ling was fair and I received a call when the delivery driver was close by
Improvements
A morning call to say expected delivery time.
Nissan Qashqai+2 (2010-13)
Andre
28/07/2011
28/07/2011
10 / 10
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Andre of Kirkby In Ashfield, who had a new Nissan Qashqai+2 Hatchback Special Editions (2010 - 2013) on 28/07/2011
Overall: 10 / 10
Improvements
Nothing, everything was perfect!
Skoda Yeti Estate (2009-13)
Marj
28/10/2011
28/10/2011
8 / 10
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Marj of Bristol, who had a new Skoda Yeti Diesel Estate (2009 - 2013) on 28/10/2011
Overall: 8 / 10
Delivery Punctuality Comments
I was not aware of what time delivery would be but he was early, arrived at 8.30 am ,
Overall Punctuality Comments
I was not aware of what time delivery would be but he was early, arrived at 8.30 am ,
Dealer Service Comments
Placed order with Ling in June received car 28th October 11
Improvements
Advise delivery people to call customer just to arrange that they will be there.
Nissan Qashqai+2 (2010-13)
Steve
27/10/2011
27/10/2011
10 / 10
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Steve of Bolton, who had a new Nissan Qashqai+2 Hatchback Special Editions (2010 - 2013) on 27/10/2011
Overall: 10 / 10
Delivery Person Comments
the guy who brought the car was really nice and new the car very well
Delivery Punctuality Comments
came when they said it would
Overall Punctuality Comments
came when they said it would
Cleanliness Comments
excellent
Overall Comments
very good,
Delivery Communication Comments
excellent
Missing Comments
Car Mats, i thought the car would come with mats.
Improvements
none
Nissan Qashqai+2 (2010-13)
Tom
27/10/2011
27/10/2011
8 / 10
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Tom of Stockton On Tees, who had a new Nissan Qashqai+2 Hatchback (2010 - 2013) on 27/10/2011
Overall: 8 / 10
Delivery Person Comments
Man was very pleasant and thankfully no bad body odour. He was nice and calm.
Delivery Punctuality Comments
Excellent, you told us 10.30 and it arrived bang on 10.30!! :))
Overall Punctuality Comments
Excellent, you told us 10.30 and it arrived bang on 10.30!! :))
Cleanliness Comments
Excellent, what Id expect of a NEW car.
Dealer Service Comments
Well unsure as we did hold things up with licence and then DVLA took AGES!!!! So may not have been the dealers fault?
Delivery Communication Comments
Excellent, always get a VERY prompt answer. You wouldnt get that anywhere else I expect. :)
Missing Comments
Need to check to see if there is a service book but its in the car and its late and cold out there so if its not then I will contact you.
Improvements
Nothing, it was perfect (maybe a full tank of petrol???) Ha lol, no thats going a bit far.
Mercedes C Class Estate (2011-14)
Neil
28/10/2011
28/10/2011
8 / 10
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Neil of HAVANT, who had a new Mercedes C Class Estate (2011 - 2014) on 28/10/2011
Overall: 8 / 10
Delivery Person Comments
Very pleasant chap good attitude
Overall Comments
Have previously had a "sit in car" demonstaration of the cars functions but this did not happen this time
Missing Comments
Not sure if this is missing or not but the service booklet does not have pages for a garage stamp and I assume the warranty book is the supplement book which contains information about warranties.
Peugeot Expert Van
Jon
28/10/2011
28/10/2011
10 / 10
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Jon of Oldham, who had a new Peugeot Expert on 28/10/2011
Overall: 10 / 10
Citroen DS3 (2010-15)
Lucinda
24/10/2011
24/10/2011
8 / 10
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Lucinda of Congleton, who had a new Citroen DS3 Hatchback (2010 - 2015) on 24/10/2011
Overall: 8 / 10
Delivery Punctuality Comments
Arrived at 2.30
Overall Punctuality Comments
Arrived at 2.30
Damage Comments
Not really damage but there is wax on steering wheel and interior from where it has been cleaned
Overall Comments
Would have been nice to get a rough idea of time for arrival. I got no phone call before arrival.
Improvements
Just an idea of time
Citroen DS3 (2010-15)
Kris
21/10/2011
21/10/2011
10 / 10
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Kris of High Wycombe, who had a new Citroen DS3 Hatchback (2010 - 2015) on 21/10/2011
Overall: 10 / 10
Damage Comments
Small scratch on the left hand side of mirror
Renault Clio (2009-12)
Nikki
21/10/2011
21/10/2011
10 / 10
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Nikki of London, who had a new Renault Clio Hatchback (2009 - 2012) on 21/10/2011
Overall: 10 / 10
Overall Comments
They called before they came and listened to the timing issues I had. He was polite and pleasant and showed me around the car.
Missing Comments
The car comes with 3 years AA coverage as confirmed by yourselves but I haven't been given any details. When I emailed about it I was told that there would be something in the welcome pack and a card in the car but there isn't so I am about to chase you again for it as I assume I will need a membership number or something?
Improvements
Nothing, it went swimmingly.
Audi TT Coupe (2006-14)
Jonathan
21/10/2011
21/10/2011
8 / 10
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Jonathan of Cardiff, who had a new Audi TT Coupe (2006 - 2014) on 21/10/2011
Overall: 8 / 10
Cleanliness Comments
outside of car a bit dirty due to 130 mile drive
Dealer Service Comments
more communication on accurate delivery time is the only shortfall
Overall Comments
would have been good to have been called up en route to give accurate ETA
Improvements
more communication on accurate delivery time
Nissan Qashqai (2010-13)
Jase
18/10/2011
18/10/2011
10 / 10
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Jase of Birmingham, who had a new Nissan Qashqai Hatchback (2010 - 2013) on 18/10/2011
Overall: 10 / 10
Mini Convertible (2010-15)
20/10/2011
20/10/2011
8 / 10
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of , who had a new Mini Convertible Diesel (2010 - 2015) on 20/10/2011
Overall: 8 / 10
Alfa Romeo Giulietta
19/10/2011
19/10/2011
10 / 10
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of , who had a new Alfa Romeo Giulietta Diesel Hatchback (2010 on) on 19/10/2011
Overall: 10 / 10
Citroen DS3 (2010-15)
Charles
17/10/2011
17/10/2011
8 / 10
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Charles of Glasgow, who had a new Citroen DS3 Hatchback (2010 - 2015) on 17/10/2011
Overall: 8 / 10
Cleanliness Comments
Car arrived in very wet conditions. Dad agreed with delivery driver that a jet wash was a futile exercise and it was not completed. Sucker mark left from sat nav on window.
Citroen DS3 (2010-15)
Benji
18/10/2011
18/10/2011
8 / 10
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Benji of Peterlee, who had a new Citroen DS3 Hatchback (2010 - 2015) on 18/10/2011
Overall: 8 / 10
Citroen DS3 (2010-15)
Simon
30/09/2011
30/09/2011
10 / 10
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Simon of Taunton, who had a new Citroen DS3 Hatchback (2010 - 2015) on 30/09/2011
Overall: 10 / 10
Missing Comments
Unless he stole the mats! Why are cars sold without mats?!?!?!?!?
Improvements
A first class service!
Ford Fiesta (2008-12)
Gillian
12/10/2011
12/10/2011
10 / 10
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Gillian of Glasgow, who had a new Ford Fiesta Diesel Hatchback (2008 - 2012) on 12/10/2011
Overall: 10 / 10
Delivery Person Comments
Very polite and informative.
Delivery Punctuality Comments
Delivery arrived ahead of schedule
Overall Punctuality Comments
Delivery arrived ahead of schedule
Delivery Communication Comments
Very pleased with service regarding delivery - everyone seemed to be 'on top' of the situation
Improvements
nothing!
Kia Picanto (2011-15)
Colin
18/07/2011
18/07/2011
10 / 10
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Colin of Morpeth, who had a new Kia Picanto Hatchback (2011 - 2015) on 18/07/2011
Overall: 10 / 10
Improvements
nothing
Citroen C3 (2010-13)
Kat
12/10/2011
12/10/2011
8 / 10
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Kat of Huddersfield, who had a new Citroen C3 Diesel Hatchback (2010 - 2013) on 12/10/2011
Overall: 8 / 10
Delivery Person Comments
Sean who delivered my car was very helpful. He rand me an hour before he dropped the car off and took the time to show me how to work all the new controls/show me the feature of the car. I rand him half an hour after he had delivered the car to inform him that the key didn't work and within 10 minutes someone form the dealership rung me to tell me step by step how to re-fuse the central locking and set my clock. Very helpful, friendly and great service.
Delivery Punctuality Comments
The car arrived a few hours before I was expecting it so I was able to go back to work sooner - again, very good.
Overall Punctuality Comments
The car arrived a few hours before I was expecting it so I was able to go back to work sooner - again, very good.
Cleanliness Comments
The cars in interior was reasonable except for a few mucky marks (easily rubbed off) on the dashboard and a white mark in the boot. The exetrior of the car was not as satidfactory as it had obviously spent its recent time parked under the residence/trees of some well-fed birds (off the feathered kind!) and they had left their mark/s all over the back of the car...
Damage Comments
Not apart from the afore mentioned.
Overall Comments
Spot on :-)
Missing Comments
The car didn't have any mats but I don't know if this is standard. I would like to have been pre-warned of this so I could have bought some in advance and avoid driving my new vehivle without.
Improvements
erm... exterior could have been cleaner (but not a major issue) and the keys could have been previously configured but aside from this I was very happy with the delivery driver and the delivery service. The very minor negative comments I have made, have only been remided to me by the completion of this form and were indeed so minor in comparison to my overall experience, they had already and (will be further forgotten) when I press submit!!!! :-)
Ford Fiesta (2008-12)
David
14/10/2011
14/10/2011
8 / 10
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David of Maldon, who had a new Ford Fiesta Diesel Hatchback (2008 - 2012) on 14/10/2011
Overall: 8 / 10
Citroen C3 (2010-13)
Bakes
14/10/2011
14/10/2011
8 / 10
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Bakes of Hull East Yorks, who had a new Citroen C3 Diesel Hatchback (2010 - 2013) on 14/10/2011
Overall: 8 / 10
Delivery Person Comments
Very nice man
Damage Comments
Front near side mirror scratched
Missing Comments
Could have done with second set of keys
Improvements
Nothing, everything went great
Chevrolet Captiva Estate (2011-15)
Di
14/10/2011
14/10/2011
8 / 10
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Di of Old Oxted, who had a new Chevrolet Captiva Diesel Estate (2011 - 2015) on 14/10/2011
Overall: 8 / 10
Citroen DS3 (2010-15)
Ryan
14/10/2011
14/10/2011
6 / 10
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Ryan of Widnes, who had a new Citroen DS3 Hatchback (2010 - 2015) on 14/10/2011
Overall: 6 / 10
Cleanliness Comments
Driven over 40 miles on wet motorway, sticker residue on window
Overall Comments
Good updates/eta from Ling and team, nothing from dealer/delivery person, no call, over hour later than estimate
Improvements
Option to pick up car at specified date/time as only 30 mins away from dealer?
Kia Picanto (2011-15)
Sam
11/10/2011
11/10/2011
8 / 10
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Sam of Middlesbrough, who had a new Kia Picanto Hatchback (2011 - 2015) on 11/10/2011
Overall: 8 / 10
Delivery Person Comments
Delivery driver was excellent.
Cleanliness Comments
Just exterior as mentioned before was poor and there was a large drippy water mark on interior of drivers side door that I had to wipe off when I got home but it has come off.
Overall Comments
only disapointing thing was that it was dirty as it had been driven up from Birmingham to Middlesbrough and I would have liked shiny new car.
Improvements
Don't think car had been valeted at all and I would have loved a 'shiny' new car but I understand it had to be delivered up from half way across the country and would get dirty on the way.
Kia Sportage Estate (2010-16)
Alex
13/10/2011
13/10/2011
10 / 10
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Alex of Bacup, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 13/10/2011
Overall: 10 / 10
Audi A4 Saloon (2008-11)
13/10/2011
13/10/2011
10 / 10
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of , who had a new Audi A4 Diesel Saloon (2008 - 2011) on 13/10/2011
Overall: 10 / 10
Citroen C1 (2009-12)
Jason
11/10/2011
11/10/2011
8 / 10
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Jason of London, who had a new Citroen C1 Hatchback (2009 - 2012) on 11/10/2011
Overall: 8 / 10
Volkswagen Scirocco Coupe (2008-14)
06/10/2011
06/10/2011
10 / 10
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of , who had a new VW Scirocco Diesel Coupe (2008 - 2014) on 06/10/2011
Overall: 10 / 10
Kia Picanto (2011-15)
Jackie
11/10/2011
11/10/2011
10 / 10
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Jackie of Ripley, who had a new Kia Picanto Hatchback (2011 - 2015) on 11/10/2011
Overall: 10 / 10
Delivery Person Comments
Both men who delivered were excellent, very pleasant ans helpful.
Delivery Punctuality Comments
ON time
Overall Punctuality Comments
ON time
Cleanliness Comments
Well resented and clean. Raining all day but managed to have a good look at it and seems fine.
Damage Comments
No damage seen however, was raining so marked on sheet as such.
Dealer Service Comments
Have no problems with delivery. The men that came however had to get to Mansfield to pick up a car so had to get to a train station. I volunteered to take them. No problem only 5 miles and good experience to drive car and ask questions as well.
Overall Comments
Car even better than expected. Delivery excellent efficient and on time.
Delivery Communication Comments
Seemed a long time to wait but at the end it all came together very quickly with no problems at all.
Missing Comments
Everything I could think off was there!
Improvements
NO! Thank you
Citroen DS3 (2010-15)
Wendy
10/10/2011
10/10/2011
8 / 10
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Wendy of Kettering, who had a new Citroen DS3 Diesel Hatchback (2010 - 2015) on 10/10/2011
Overall: 8 / 10
Delivery Person Comments
very friendly and helpful
Delivery Punctuality Comments
bang on time
Overall Punctuality Comments
bang on time
Cleanliness Comments
1 sticky patch and 1 blemish...also 2 stickers still in interior of car
Damage Comments
as above
Overall Comments
car was on time
Improvements
full tank of fuel...hee hee
Citroen C4 (2011-17)
Gary
08/10/2011
08/10/2011
8 / 10
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Gary of Houghton Le Spring, who had a new Citroen C4 Diesel Hatchback (2011 - 2017) on 08/10/2011
Overall: 8 / 10
Dealer Service Comments
Gave me fuel and extras which was excellent customer service.
Missing Comments
Garage was excellent, but Citroen UK were poor with final delivery date.
Nissan Juke (2010-14)
Emma
10/10/2011
10/10/2011
8 / 10
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Emma of Birtley, who had a new Nissan Juke Hatchback (2010 - 2014) on 10/10/2011
Overall: 8 / 10
Delivery Person Comments
Delivery driver was okay however he did ask for a lift to the train station which was a bit inappropriate seeing as I was at work and not really allowed to leave at 10:30 in the morning.
Delivery Punctuality Comments
Arrived at exact time he said he would.
Overall Punctuality Comments
Arrived at exact time he said he would.
Cleanliness Comments
Internally the car was clean, however externally it was a bit dirty which has to be expected when it's being driven to the drop off point in poor weather.
Overall Comments
Delivery was good, the delivery driver phoned in advance and was on time.
Improvements
Delivery person could have known more about the car, he tried to explain a bit but didn't really seem to know much about it
Citroen DS3 (2010-15)
07/10/2011
07/10/2011
6 / 10
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of , who had a new Citroen DS3 Diesel Hatchback (2010 - 2015) on 07/10/2011
Overall: 6 / 10
Delivery Person Comments
On the phone he was unpleasant but face to face he was fine
Cleanliness Comments
The outside of the car was a bit mucky due to having been driven 161 miles to delivery point.
Dealer Service Comments
The finance folk were a bit arsey but as you say it's to protect everyone from fraud.
Overall Comments
It was my fault that the delivery man had the wrong address
Delivery Communication Comments
Excellent communication with you. It was my fault for not making sure the delivery and removal addresses matched.
Improvements
I could have been more on the ball.
Citroen C3 (2010-13)
Davenport
07/10/2011
07/10/2011
10 / 10
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Davenport of London, who had a new Citroen C3 Diesel Hatchback (2010 - 2013) on 07/10/2011
Overall: 10 / 10
Improvements
All excellent
Citroen DS3 (2010-15)
Rob
15/08/2011
15/08/2011
10 / 10
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Rob of Chester, who had a new Citroen DS3 Hatchback (2010 - 2015) on 15/08/2011
Overall: 10 / 10
Improvements
Nothing - it was perfect
Vauxhall Corsa (2011-14)
Ian
07/10/2011
07/10/2011
8 / 10
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Ian of Horsham, who had a new Vauxhall Corsa Hatchback (2011 - 2014) on 07/10/2011
Overall: 8 / 10
Delivery Person Comments
Very polite and helpful
Delivery Punctuality Comments
Arrived by 10:40am
Overall Punctuality Comments
Arrived by 10:40am
Cleanliness Comments
Small amount of dirt on drivers side under paper floor mat.
Delivery Communication Comments
Guy's a good guy!!
Improvements
Nothing, very happy
Kia Sportage Estate (2010-16)
Adam
07/10/2011
07/10/2011
10 / 10
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Adam of Malvern, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 07/10/2011
Overall: 10 / 10
Toyota Aygo (2009-12)
Roberto
04/10/2011
04/10/2011
10 / 10
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Roberto of Surrey, who had a new Toyota Aygo Hatchback Special Edition (2009 - 2012) on 04/10/2011
Overall: 10 / 10
Delivery Person Comments
very professional
Delivery Punctuality Comments
on time
Overall Punctuality Comments
on time
Cleanliness Comments
very clean
Damage Comments
rear arm wiper
Toyota Auris (2010-12)
Don
06/10/2011
06/10/2011
4 / 10
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Don of Nottingham, who had a new Toyota Auris Hatchback (2010 - 2012) on 06/10/2011
Overall: 4 / 10
Delivery Person Comments
Nice guy
Delivery Punctuality Comments
Again delivery time was AM and because of wrong address the delivery was at 13:30.
Overall Punctuality Comments
Again delivery time was AM and because of wrong address the delivery was at 13:30.
Dealer Service Comments
They should check with Ling regarding correct delivery address
Overall Comments
Delivered to wrong address
Delivery Communication Comments
Nothing else to say
Improvements
The dealer should check with Ling the correct delivery address.
Citroen C3 (2010-13)
Gary
05/10/2011
05/10/2011
8 / 10
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Gary of Oldham, who had a new Citroen C3 Diesel Hatchback (2010 - 2013) on 05/10/2011
Overall: 8 / 10
Mercedes A Class (2008-12)
Scott
03/10/2011
03/10/2011
6 / 10
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Scott of Maidstone, who had a new Mercedes A Class Hatchback (2008 - 2012) on 03/10/2011
Overall: 6 / 10
Land Rover Freelander Station Wagon (2010-14)
03/10/2011
03/10/2011
10 / 10
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of , who had a new Land Rover Freelander 2 Diesel Sw (2010 - 2014) on 03/10/2011
Overall: 10 / 10
Delivery Person Comments
very NICE man...said the wife
Delivery Punctuality Comments
on time
Overall Punctuality Comments
on time
Cleanliness Comments
not been used feeding the sheep, good and clean
Overall Comments
on time/right car!/good instructions/very NICE man...said the wife
Citroen C3 (2010-13)
Jill
04/10/2011
04/10/2011
10 / 10
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Jill of Ware, who had a new Citroen C3 Diesel Hatchback (2010 - 2013) on 04/10/2011
Overall: 10 / 10
Improvements
You couldn't have done anymore, everything went like clockwork.
Citroen C3 (2010-13)
Nick
04/10/2011
04/10/2011
6 / 10
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Nick of Bangor, who had a new Citroen C3 Diesel Hatchback (2010 - 2013) on 04/10/2011
Overall: 6 / 10
Delivery Person Comments
Nice chap!
Overall Comments
Was OK. No delivery time supplied & they tried to deliver to "next door" (incorrect house number on the paperwork).
Delivery Communication Comments
Very good from Ling as usual! Just a letter from the dealer.
Improvements
Advise on approx time am/pm.
Audi A3 Sportback (2009-13)
Greg
29/09/2011
29/09/2011
10 / 10
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Greg of London, who had a new Audi A3 Sportback Special Editions (2009 - 2013) on 29/09/2011
Overall: 10 / 10
Delivery Person Comments
Very pleasant chap - showed me the key features of the car.
Delivery Punctuality Comments
See first comment above - Excellent!
Overall Punctuality Comments
See first comment above - Excellent!
Cleanliness Comments
Car was immaculate inside and out
Dealer Service Comments
Didn't have any direct contact with the dealer other than on delivery day - but they seem decent!
Overall Comments
Very Good - Delivery arrived as agreed. Delivery driver called before hand to let me know what time he would be arriving at. Excellent service!
Delivery Communication Comments
Very good communication - super fast replies and a very personal service
Improvements
nothing - absolutely perfect!
Volkswagen Touran Estate (2010-15)
28/09/2011
28/09/2011
8 / 10
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of , who had a new VW Touran Diesel Estate (2010 - 2015) on 28/09/2011
Overall: 8 / 10
Dealer Service Comments
Not had much to do with him at the moment
Missing Comments
Will need to double check if we have the warranty book. The delivery person didn't leave a copy of the signed delivery form - only realised after he had left that I had no paperwork from him.
Citroen DS3 (2010-15)
30/09/2011
30/09/2011
8 / 10
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of , who had a new Citroen DS3 Hatchback (2010 - 2015) on 30/09/2011
Overall: 8 / 10
Missing Comments
I think it is the warranty book
Improvements
Lexden Road is a very busy road especially at school times. So typically the car was delivered at the worst time of the day 3.45pm. It was on a huge transporter which must have pissed other drivers off even though the whole operation of getting the car off was roughly 10mins. I was having kittens watching the car backed off onto this busy road with cars and buses queezing through. The driver had come a long way but I suppose they are used to this. He did mention being in the New Forest in the morning looking at horses, so why waste time when he knew how far he had to travel and on a Friday afternoon.
Kia Soul (2009-11)
Mike
03/10/2011
03/10/2011
8 / 10
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Mike of Crowland, who had a new Kia Soul Diesel Hatchback (2009 - 2011) on 03/10/2011
Overall: 8 / 10
Delivery Person Comments
The deliver guy was very friendly. I gave him a lift to the local train station. My wife sat behind him in the car and had to have the window open as he was a bit smelly. But still a nice bloke.
Cleanliness Comments
After a 180 mile drive it was a bit dirty. But it was more like dust than road dirt so I suspect it hadn't been washed before it left the dealer. It was clean inside.
Improvements
Chocolates and flowers?
Audi A1 3dr Hatch (2010-15)
30/09/2011
30/09/2011
6 / 10
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of , who had a new Audi A1 Diesel Hatchback (2010 - 2015) on 30/09/2011
Overall: 6 / 10
Delivery Person Comments
Average
Delivery Punctuality Comments
Average
Overall Punctuality Comments
Average
Cleanliness Comments
Good
Damage Comments
No
Overall Comments
Good
Improvements
Not re arranging the time scheduled, as work was worked around the specified time, in which case lost me a days work.
Citroen C3 (2010-13)
Al
30/09/2011
30/09/2011
8 / 10
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Al of Kidderminster, who had a new Citroen C3 Diesel Hatchback (2010 - 2013) on 30/09/2011
Overall: 8 / 10
Delivery Person Comments
Very friendly and gave me full rundown on the car.
Cleanliness Comments
clean on the inside but slightly dirty on the outside.
Overall Comments
arrived nice and early. i did not have to waste my day waiting :)
Improvements
clean outside of car.
Nissan Qashqai+2 (2010-13)
David
30/09/2011
30/09/2011
10 / 10
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David of Tunbridge Wells, who had a new Nissan Qashqai+2 Diesel Hatchback (2010 - 2013) on 30/09/2011
Overall: 10 / 10
Overall Comments
Very helpful that car was delivered at 7.30am
Audi A1 3dr Hatch (2010-15)
Max
01/07/2011
01/07/2011
10 / 10
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Max of Surbiton, who had a new Audi A1 Diesel Hatchback (2010 - 2015) on 01/07/2011
Overall: 10 / 10
Nissan Qashqai+2 (2010-13)
07/09/2011
07/09/2011
10 / 10
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of , who had a new Nissan Qashqai+2 Hatchback Special Editions (2010 - 2013) on 07/09/2011
Overall: 10 / 10
Improvements
cant ask for anymore.
they phoned me the night before and delivered the car the time i wanted it
no complaints
Volvo XC90 Estate (2006-14)
Jonathan
09/09/2011
09/09/2011
8 / 10
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Jonathan of Colchester, who had a new Volvo XC90 Diesel Estate (2006 - 2014) on 09/09/2011
Overall: 8 / 10
Delivery Person Comments
Took time to explain the car, cup of coffee etc,
Delivery Punctuality Comments
I was very punctual! Car was ready and waiting
Overall Punctuality Comments
I was very punctual! Car was ready and waiting
Cleanliness Comments
Couldn't fault it
Dealer Service Comments
Can't comment much as I had little to do with them, but they seemed as you would expect.
Overall Comments
Well I picked up so not really applicable
Delivery Communication Comments
Excellent
Missing Comments
Dont think anything was missing. I signed a delivery form but don't think I took a copy..can't find it if I did!
Improvements
No comments
Nissan Qashqai+2 (2010-13)
Amir
28/09/2011
28/09/2011
8 / 10
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Amir of Leicester, who had a new Nissan Qashqai+2 Hatchback (2010 - 2013) on 28/09/2011
Overall: 8 / 10
Delivery Communication Comments
Comms were good, but have to put average as was mix up over delivery date
Missing Comments
I received a set of car mats when I had my Nissan Juke last year. This qashqai didn't have any car mats and it would have been nice if it did
Peugeot Rcz Coupe (2010-13)
Dominic
28/09/2011
28/09/2011
8 / 10
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Dominic of Glasgow, who had a new Peugeot Rcz Coupe (2010 - 2013) on 28/09/2011
Overall: 8 / 10
Cleanliness Comments
Had been driven from doncaster to Glasgow but jet washed before delivery - not a big deal
Dealer Service Comments
Asabove
Overall Comments
No complaints whatsoever
Delivery Communication Comments
Final confirmation was a little late but no issues overall
Improvements
Not much to be honest - can't really complain
Volkswagen Golf (2009-12)
27/09/2011
27/09/2011
10 / 10
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of , who had a new VW Golf Diesel Hatchback (2009 - 2012) on 27/09/2011
Overall: 10 / 10
Delivery Punctuality Comments
Although I didn't receive a call prior to delivery.
Overall Punctuality Comments
Although I didn't receive a call prior to delivery.
Improvements
Everything was absolutely great. Although I did not receive a call to say when the car would arrive, the car did arrive as I was about to do the school run - but the delivery man told me to go ahead and do the school run and not to rush and he would wait for me to get back. Very pleased.
Jaguar XF Saloon (2011-15)
Alex
27/09/2011
27/09/2011
8 / 10
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Alex of Swindon, who had a new Jaguar XF Diesel Saloon (2011 - 2015) on 27/09/2011
Overall: 8 / 10
Delivery Punctuality Comments
arrived a bit earlier than previously agreed, but waited patiently while I was inspecting the car
Overall Punctuality Comments
arrived a bit earlier than previously agreed, but waited patiently while I was inspecting the car
Cleanliness Comments
overall good. if i absolutely have to complain: few small spots of polisher left; car was driven to me, few insects stuck to windscreen and front bumper
Improvements
you already explained that getting exact time confirmed in advance is very difficult in case of free delivery, but that would be the only improvement i can think of
Citroen DS3 (2010-15)
Denny
27/09/2011
27/09/2011
8 / 10
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Denny of Blackburn, who had a new Citroen DS3 Hatchback Special Edition (2010 - 2015) on 27/09/2011
Overall: 8 / 10
Delivery Person Comments
Although the guy was about 20 stone and I thought he would be angry cause I kept him waiting he was instead very polite and patient. He let me take my time and check the car and any questions I had such as road tax, car mats etc he answered. Nice guy!
Delivery Punctuality Comments
Very early as mentioned earlier. Not a complaint just a point as I was expecting from 9am onwards!
Overall Punctuality Comments
Very early as mentioned earlier. Not a complaint just a point as I was expecting from 9am onwards!
Damage Comments
No damage to car and hopefully there never will be!
Dealer Service Comments
No actual service by dealer except on the day with delivery man.
Overall Comments
He arrived at 7.45AM!! I was in the gym! It is good to be early but bloddy hell!
Missing Comments
Tax disc but arrived same day in post.
Improvements
Come at 9am!
Peugeot 5008 Estate (2010-13)
Barry
23/09/2011
23/09/2011
8 / 10
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Barry of Brierley Hill, who had a new Peugeot 5008 Diesel Estate (2010 - 2013) on 23/09/2011
Overall: 8 / 10
Delivery Punctuality Comments
Yes, we were punctual!
Overall Punctuality Comments
Yes, we were punctual!
Overall Comments
Although 2 of us had to spend half a day (total ONE MAN DAY) to collect it. Maybe not the dealers fault??
Improvements
Delivered on the original request day.
Nissan Qashqai+2 (2010-13)
26/09/2011
26/09/2011
8 / 10
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of , who had a new Nissan Qashqai+2 Hatchback (2010 - 2013) on 26/09/2011
Overall: 8 / 10
Delivery Person Comments
He was extremely polite and phoned before arriving.
Delivery Punctuality Comments
Delivered from 280 miles away and arrived at 10am.
Overall Punctuality Comments
Delivered from 280 miles away and arrived at 10am.
Cleanliness Comments
Outside very dirty from long drive (splatted flies all over front and black road grime on rest of car).
Overall Comments
Car arrived dirty having been driven 280 miles, but I guess this is just the way it is. Maybe transfer to local dealer for "final pre-delivery prep" would be the best way to fix this?
Improvements
Transfer car to local Nissan dealer for valet before delivery??
Citroen C3 (2010-13)
Browny
26/09/2011
26/09/2011
8 / 10
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Browny of Ellesmere Port, who had a new Citroen C3 Hatchback (2010 - 2013) on 26/09/2011
Overall: 8 / 10
Delivery Person Comments
nice older gent took the time to show me over the car and its controls
Delivery Punctuality Comments
expected to be waiting in all day but delevery was early in the morning great
Overall Punctuality Comments
expected to be waiting in all day but delevery was early in the morning great
Cleanliness Comments
excess wax or something on one wing
Damage Comments
happy to report no damage
Overall Comments
very happy with delivery and also the time delivered
Delivery Communication Comments
best online communication ever
Improvements
nothing
Ford Fiesta (2008-12)
Mo
26/09/2011
26/09/2011
8 / 10
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Mo of Reading, who had a new Ford Fiesta Hatchback (2008 - 2012) on 26/09/2011
Overall: 8 / 10
Delivery Person Comments
Nice chap
Delivery Punctuality Comments
Very nice man called me before he arrived to let me know when he was going to be with me...
Overall Punctuality Comments
Very nice man called me before he arrived to let me know when he was going to be with me...
Improvements
quite happy so nothing
Citroen C3 (2010-13)
26/09/2011
26/09/2011
8 / 10
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of , who had a new Citroen C3 Hatchback (2010 - 2013) on 26/09/2011
Overall: 8 / 10
Delivery Person Comments
Very pleasant, elderly gentleman delivered the car. He thoroughly explained how everything works and he was so nice I drove him to the train station.
Delivery Punctuality Comments
The car arrived mid morning as promised.
Overall Punctuality Comments
The car arrived mid morning as promised.
Cleanliness Comments
As it is a brand new car it was clean as expected (just a few dead flies on the front bumper and bonnet from the motorway journey)
Overall Comments
Great. Car arrived on Monday as promised.
Ford Fiesta (2008-12)
Johnny
21/09/2011
21/09/2011
6 / 10
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Johnny of Sheffield, who had a new Ford Fiesta Hatchback (2008 - 2012) on 21/09/2011
Overall: 6 / 10
Cleanliness Comments
dirty outside
Improvements
not driven over pennines for delivery
Vauxhall Antara Estate (2011-15)
Spike
22/09/2011
22/09/2011
10 / 10
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Spike of Blackburn, who had a new Vauxhall Antara Diesel Estate (2011 - 2015) on 22/09/2011
Overall: 10 / 10
Ford Transit Custom 340 L1 Van
Emma
23/09/2011
23/09/2011
8 / 10
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Emma of Hemel Hempstead, who had a new Ford Transit Custom 340 L1 Diesel Fwd (2017 on) on 23/09/2011
Overall: 8 / 10
Delivery Punctuality Comments
Called the day before to agree a time that suited me, arrived ahead of time.
Overall Punctuality Comments
Called the day before to agree a time that suited me, arrived ahead of time.
Nissan Qashqai+2 (2010-13)
Alex
22/09/2011
22/09/2011
8 / 10
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Alex of Milton Keynes, who had a new Nissan Qashqai+2 Diesel Hatchback (2010 - 2013) on 22/09/2011
Overall: 8 / 10
Delivery Person Comments
Very good
Delivery Punctuality Comments
Very good
Overall Punctuality Comments
Very good
Cleanliness Comments
Good
Damage Comments
No
Dealer Service Comments
Good
Overall Comments
Good
Delivery Communication Comments
Good
Missing Comments
I don't think anything is missing
Improvements
Nothing
Toyota Prius (2009-17)
Paula
15/09/2011
15/09/2011
8 / 10
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Paula of Tring, who had a new Toyota Prius Hatchback (2009 - 2017) on 15/09/2011
Overall: 8 / 10
Damage Comments
Scratch on drivers windmirror cover.
Dealer Service Comments
I can't comment as I have had no contact with them other than through the driver.
Overall Comments
I was contacted around an hour prior to the actual delivery time.
Delivery Communication Comments
I guess the only comment on a very good service is that it is a little clear who the leasee (i.e. me) needs to contact when things go wrong with the car. For example I have a couple of things with the car which I need the dealer to deal with but I don't know if I need to find out who the dealer is in Manchester or whether I can go to any dealer. Just a comment so the service can be even better.
Improvements
It seems strange that I have a Toyota dealer around 8 miles from me and yet I took receipt of a car from Manchester (183 miles away). It states in the Toyota manual that for longevity of the car that within the first 1200 miles that no excessive accelerations should be undertaken - I don't think the driver would have seen this or even been concerned about it as he just has to deliver the car as quickly as possible.
Jaguar XF Saloon (2011-15)
Alan
22/09/2011
22/09/2011
8 / 10
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Alan of Dunblane, who had a new Jaguar XF Diesel Saloon (2011 - 2015) on 22/09/2011
Overall: 8 / 10
Delivery Person Comments
Delivery person was very helpful, took time to explain controls in detail and also offered advice on how to get the best out of the settings.
Damage Comments
Car was very well presented
Dealer Service Comments
I had no interaction with the dealer at all, so could not comment.
Overall Comments
Delivery was timely, car was well presented and communication prior to delivery was good. Would have preferred the car to be delivered on a trailer rather than driven. Would have preferred the car to come with a spare wheel.
Missing Comments
No spare wheel but not sure if it was supposed to come with one.
Improvements
Delviered on a trailer and with a spare wheel.
Mercedes C Class Coupe (2011-15)
Lee
20/09/2011
20/09/2011
8 / 10
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Lee of Birmingham, who had a new Mercedes C Class Diesel Coupe (2011 - 2015) on 20/09/2011
Overall: 8 / 10
Overall Comments
DELIVERY WAS ON TIME
Volkswagen Passat Saloon (2011-14)
14/09/2011
14/09/2011
10 / 10
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of , who had a new VW Passat Diesel Saloon (2011 - 2014) on 14/09/2011
Overall: 10 / 10
Delivery Person Comments
Very presentable, good communication, and personable - a good advert for his company.
Delivery Punctuality Comments
On time - in fact 15 minutes early!
Overall Punctuality Comments
On time - in fact 15 minutes early!
Cleanliness Comments
Car clean internally. Externally not so clean - it had been sitting on the back of the transporter for a couple of days before I took delivery.
Damage Comments
Nothing to report
Dealer Service Comments
Didn't have any direct contact with the dealer.
Overall Comments
On time, efficient and trouble free.
Delivery Communication Comments
Very attentive throughout the delivery process with up to date information through the whole delivery process.
Improvements
I was happy with the delivery procedure - no criticism at all.
Citroen C3 (2010-13)
K
19/09/2011
19/09/2011
8 / 10
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K of Bideford Devon, who had a new Citroen C3 Hatchback (2010 - 2013) on 19/09/2011
Overall: 8 / 10
Citroen C3 (2010-13)
Darren
20/09/2011
20/09/2011
8 / 10
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Darren of Hockley, who had a new Citroen C3 Diesel Hatchback (2010 - 2013) on 20/09/2011
Overall: 8 / 10
Delivery Person Comments
The man was clean helpful and showed me everything I needed to know about the car.
Delivery Punctuality Comments
Received a phone call asking when it was conviant to delivery car. I asap and there he was 5 minutes later.
Overall Punctuality Comments
Received a phone call asking when it was conviant to delivery car. I asap and there he was 5 minutes later.
Cleanliness Comments
It was wet out but car was as clean as you would expect for a car thats just come down a motorway. Bugs on bonnet etc.
Damage Comments
No damage I could see.
Improvements
would have prefered it delivery on a trailer.
Volkswagen Golf (2009-12)
20/09/2011
20/09/2011
8 / 10
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of , who had a new VW Golf Diesel Hatchback (2009 - 2012) on 20/09/2011
Overall: 8 / 10
Improvements
Just for the driver to call an hour or two before hand but I know this is difficult too.
Ford Transit Custom L1 Van
Alan
19/09/2011
19/09/2011
8 / 10
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Alan of ROCHESTER, who had a new Ford Transit Custom on 19/09/2011
Overall: 8 / 10
Improvements
The delivery form asking if various things had been explained to me was filled in prior to delivery and claimed they had been explained. Maybe the form is for when you collect from the dealer as I guess the person who delivered the car was only exactly that - the delivery person.
Volvo C30 Coupe (2010-12)
Chris
25/08/2011
25/08/2011
8 / 10
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Chris of Droitwich Spa, who had a new Volvo C30 Sports Coupe (2010 - 2012) on 25/08/2011
Overall: 8 / 10
Delivery Person Comments
nice chap, showed me all i needed to know
Delivery Punctuality Comments
rung up as planned and on time
Overall Punctuality Comments
rung up as planned and on time
Overall Comments
Nice and clean unlike the saab!
Improvements
nothing
Citroen C3 (2010-13)
Mark
16/09/2011
16/09/2011
8 / 10
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Mark of Pen-Y-Fai, who had a new Citroen C3 Hatchback (2010 - 2013) on 16/09/2011
Overall: 8 / 10
Delivery Person Comments
very nice man
Overall Comments
Arrived early and man explained all the gadgets, etc
Vauxhall Antara Estate (2011-15)
Lisa
16/09/2011
16/09/2011
8 / 10
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Lisa of Hougton Le Spring, who had a new Vauxhall Antara Diesel Estate (2011 - 2015) on 16/09/2011
Overall: 8 / 10
Delivery Punctuality Comments
Would have been better if the dealer called the day before just toadvise if it may be morning or afternoon so that school runs etc could be organised in advance if need be. With previous lease cars this had been the case. The car arrived about 11.55am so punctuality was great as you advised it would be between 12-1 on the day.
Overall Punctuality Comments
Would have been better if the dealer called the day before just toadvise if it may be morning or afternoon so that school runs etc could be organised in advance if need be. With previous lease cars this had been the case. The car arrived about 11.55am so punctuality was great as you advised it would be between 12-1 on the day.
Delivery Communication Comments
I have marked this as average as I had no contact from the dealer as advised above. All communication with yourself was 100% thankyou
Missing Comments
Just the items above as far as I know. Do you know when they may follow as would like to be able to check manual to be able to work some of the features on the car.
Improvements
As above, a phone call the day/ night before to confirm everything etc would be good.
BMW 5 Series Saloon (2010-13)
13/09/2011
13/09/2011
10 / 10
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of , who had a new BMW 5 Series Diesel Saloon (2010 - 2013) on 13/09/2011
Overall: 10 / 10
Delivery Person Comments
It was you
Delivery Punctuality Comments
Your husband
Overall Punctuality Comments
Your husband
Overall Comments
But I had to travel down but you gave a free tank of petrol
Volvo S60 Saloon (2010-13)
Nick
15/09/2011
15/09/2011
10 / 10
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Nick of Leeds, who had a new Volvo S60 Diesel Saloon (2010 - 2013) on 15/09/2011
Overall: 10 / 10
Mercedes C Class Saloon (2011-14)
Jon
14/09/2011
14/09/2011
8 / 10
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Jon of Upminster, who had a new Mercedes C Class Saloon (2011 - 2014) on 14/09/2011
Overall: 8 / 10
Dealer Service Comments
Dunno...
Delivery Communication Comments
Great service from Ling Cars... would recommend to a friend and use again!
Missing Comments
Not that i'm aware of
Citroen DS3 (2010-15)
Jo
14/09/2011
14/09/2011
8 / 10
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Jo of Goole, who had a new Citroen DS3 Hatchback (2010 - 2015) on 14/09/2011
Overall: 8 / 10
Cleanliness Comments
Car had been stood outside and was quite dirty on delivery, even though it arrived on a transporter it would have been nice if it had had a predelivery wash done.
Citroen C3 (2010-13)
Barnsey
14/09/2011
14/09/2011
8 / 10
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Barnsey of Doncaster, who had a new Citroen C3 Diesel Hatchback (2010 - 2013) on 14/09/2011
Overall: 8 / 10
Improvements
nothing
Volkswagen Passat Saloon (2011-14)
14/09/2011
14/09/2011
10 / 10
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of , who had a new VW Passat Diesel Saloon (2011 - 2014) on 14/09/2011
Overall: 10 / 10
Delivery Person Comments
Type your comments here... Neat and tidy appearance and very communicative.
Delivery Punctuality Comments
Type your comments here... The delivery was about thirty minutes early which was good.
Overall Punctuality Comments
Type your comments here... The delivery was about thirty minutes early which was good.
Cleanliness Comments
Type your comments here... Perfect inside but not totally clean externally - not surprising since it had been on the top deck of the transporter since Monday. Weather has been atrocious at start of week.
Dealer Service Comments
Type your comments here..Didn`t have any direct contact but they have reacted quickly to any questions via Guy.
Overall Comments
Type your comments here... On time, very efficient, very presentable representing the delivery company and excellent communication regarding the controls of the car.
Delivery Communication Comments
Type your comments here... Absolutely excellent - I was kept totally up to date throughout
Improvements
Type your comments here... No - everything was well organised .
Audi A3 Sportback (2008-13)
Andy
01/09/2011
01/09/2011
8 / 10
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Andy of Blackburn, Lancashire, who had a new Audi A3 Sportback (2008 - 2013) on 01/09/2011
Overall: 8 / 10
Delivery Person Comments
Friendly ,chatty explained everything top marks
Delivery Punctuality Comments
I would have liked a call to advise what time delivery would be taking place ,i had took a full days annual leave and the car arrived at 15.00pm so it was a wasted day.
Overall Punctuality Comments
I would have liked a call to advise what time delivery would be taking place ,i had took a full days annual leave and the car arrived at 15.00pm so it was a wasted day.
Cleanliness Comments
Excellent valet car was very clean again cant fault
Damage Comments
no damage ,might be petty but rust mark on bonnett due to stone chip ,found when i washed it not good to say it had less than 100 miles on
Dealer Service Comments
I am going to say average,cant fault the car or its presentation on delivery ,my real annoyance was having to keep pushing them via Ling/Guy for everything reg plate,confirmation on delivery ,even when the main man was on annual leave the team left to deal could not give a positive answer ,for a dealership like that not good in my eyes and I have lost faith in them hence why my service will be done at Blackburn Audi the let the whole process down for me .Now im on my soap box ,I have found 4 faults that are going to have to be rectified at BLK Audi which im sure could have been located and sorted at Bolton,front headlight fogging, very nsy vibration from engine,vibration on dash and wind noise on drivers side
Overall Comments
No issues really
Delivery Communication Comments
hard one to answer,Ling and Guy excellent as ever always fantastic comms ,experience from comms back from dealer rubbish ,both Ling and Guy constantly pushing for replies and answers due to Bolton Audi not returning calls /emails
Missing Comments
nothing missing
Improvements
1 delivered it on a transporter ,cant beat the feeling seeing it arrive on a flat back !!, 2 we have a saying at BT which we promote called RARA RING AHEAD RING AFTER that would have given me a better timescale and a follow up call so I could discuss faults that need rectifying again another day im going to lose on annual leave to sort .apart from that LING AND THE TEAM YOU ARE THE BEST KEEP IN TOUCH !!!
Lexus CT (2011-13)
Geoff
13/09/2011
13/09/2011
8 / 10
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Geoff of Aldershot, who had a new Lexus CT Hatchback (2011 - 2013) on 13/09/2011
Overall: 8 / 10
Delivery Person Comments
Not knowledgeable about the car but the dealer did warn me that would be the case.
Delivery Punctuality Comments
Earlier than forecast and a warning 'phone call so all went well.
Overall Punctuality Comments
Earlier than forecast and a warning 'phone call so all went well.
Cleanliness Comments
Very nicely presented.
Overall Comments
Some confusion over deposit processes and also ownership documents filled out to me rather than the loan company. Otherwise great.
Delivery Communication Comments
Only delays/hiccups were in regard to deposit process as mentioned above.
Improvements
A free crate of beer and some chocolates would have been good. ALL WAS FINE!!!!!
Audi A5 Sportback (2009-11)
Simon
09/09/2011
09/09/2011
8 / 10
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Simon of Essex, who had a new Audi A5 Sportback (2009 - 2011) on 09/09/2011
Overall: 8 / 10
Chevrolet Orlando Estate (2011-15)
Lee
07/09/2011
07/09/2011
10 / 10
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Lee of READING, who had a new Chevrolet Orlando Estate (2011 - 2015) on 07/09/2011
Overall: 10 / 10
Delivery Punctuality Comments
He was early!!!! fantastic!!
Overall Punctuality Comments
He was early!!!! fantastic!!
Missing Comments
Dont think so!
Citroen DS3 (2010-15)
Jon
12/09/2011
12/09/2011
10 / 10
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Jon of Ipswich, who had a new Citroen DS3 Hatchback (2010 - 2015) on 12/09/2011
Overall: 10 / 10
Missing Comments
There was no screenwash in the car when it was delivered, didn't realise until I tried to wash the windscreen when I went to the local supermarket. It does indicate on the vehicle prep checklist that it was checked and full!!
Improvements
nothing
Citroen C1 (2009-12)
Sally
08/09/2011
08/09/2011
8 / 10
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Sally of Downham Market, who had a new Citroen C1 Hatchback (2009 - 2012) on 08/09/2011
Overall: 8 / 10
Delivery Person Comments
He was a nice guy and chatted away happily and was helpful in showing me the basics of the car. He asked politely for a lift to the local railway station and had very kindly left me with plenty of fuel.
Delivery Punctuality Comments
Super, super early which was great, but just could have done with him speaking when I answered the phone so I knew for sure the call was car related (as mentioned above).
Overall Punctuality Comments
Super, super early which was great, but just could have done with him speaking when I answered the phone so I knew for sure the call was car related (as mentioned above).
Cleanliness Comments
Car looks to be in perfect condition.
Damage Comments
None that I could see at all.
Overall Comments
I would put very good but when the delivery driver called my mobile and I answered he just hung up and so there was no way of knowing that it was about the car (especially as the call came so early) until we opened the curtains and saw that the car was there (well a red blur was there until I put on my specs!!)
Improvements
Only just to have the driver actually say why he was calling (especially when so early - not that it being early was a bad thing).
Iveco Daily Box Van
Maxine
08/09/2011
08/09/2011
6 / 10
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Maxine of Ashby-de-la-zouch, Leicestershire, who had a new Iveco Daily 40c18 Diesel (2016 on) on 08/09/2011
Overall: 6 / 10
Delivery Person Comments
Nothing special. just normal delivery driver. He was smiley & pleasant.
Delivery Punctuality Comments
Was told 'before lunch', however he was here by 9:15 & I had taken dogs out for a walk. I assumed before lunch from Bolton to would be 10:30 onwards.
Overall Punctuality Comments
Was told 'before lunch', however he was here by 9:15 & I had taken dogs out for a walk. I assumed before lunch from Bolton to would be 10:30 onwards.
Cleanliness Comments
still a few bits of wax on the car, blue chalk/crayon on inside passenger door, but mostly ok
Damage Comments
couple of scratches on passenger side front wing - think they should polish out. Not noted on the form I had to sign.
Dealer Service Comments
can't make any comments as I've had no contact other than delivery driver. Would have liked to receive a 'Welcome to your new car' letter/leaflet that also said any questions, please call ...
Overall Comments
Nothing special, just alright.
Delivery Communication Comments
when I asked Lings for information you were very prompt in your responses. Communication re change of delivery to collection and back to delivery was excellent.
Missing Comments
all ok i think
Improvements
shirt & tie/uniform? given me a copy of delivery docs? telephoned on day to give more accurate time of delivery? perhaps would have liked to be told "any questions about actual car, please call Bolton Audi...."
Kia Sportage Estate (2010-16)
Kev
08/09/2011
08/09/2011
10 / 10
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Kev of Caterham, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 08/09/2011
Overall: 10 / 10
Delivery Person Comments
Polite and friendly
Delivery Punctuality Comments
I was advised by yourself at 10.30 am the estimated time of 11am, the delivery person phoned me at 10.45am to tell me he was on his way. Very good
Overall Punctuality Comments
I was advised by yourself at 10.30 am the estimated time of 11am, the delivery person phoned me at 10.45am to tell me he was on his way. Very good
Cleanliness Comments
Like new, cant ask for more than that :-)
Dealer Service Comments
Very good
Overall Comments
The person who delivered the vehicle was polite, it was delivered at 11am which is good as I had the day to get used to the vehicle.
Improvements
The only thing could have been a specific time for delivery being advised days before, however the vehicle did turn up at the perfect time for me on the day, so to be honest, it couldnt have been any better :-)
Citroen C4 (2011-17)
Kieran
05/09/2011
05/09/2011
8 / 10
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Kieran of Wylam, who had a new Citroen C4 Diesel Hatchback (2011 - 2017) on 05/09/2011
Overall: 8 / 10
Improvements
Nothing really, apart from guaranteeing a time - which is impossible!
Mercedes E Class Saloon (2009-13)
John
06/09/2011
06/09/2011
10 / 10
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John of Cumbernauld, who had a new Mercedes E Class Diesel Saloon (2009 - 2013) on 06/09/2011
Overall: 10 / 10
Delivery Person Comments
Gentleman who delivered was very professional and explained the workings of the car.
Delivery Punctuality Comments
Delivery driver called twice to update me on arrival time.
Overall Punctuality Comments
Delivery driver called twice to update me on arrival time.
Cleanliness Comments
Very nice
Dealer Service Comments
No complaints again.
Overall Comments
On the day of delivery, I was kept up to date with the expected arrival time, which meant I didn't have to sit in the house waiting.
Delivery Communication Comments
No complaints only praise from me.
Missing Comments
I didn't get a copy of the delivery form so not 100% sure of the delivery mileage that I signed for - I think it was 471mls. If I had a copy I would know for sure what I signed for but that is only a very small issue and doesn't detract from the service received imo.
Improvements
Trailer would be nice instead of being driven up but then that would cost more so basically I think you did an excellent job - thank you very much.
Citroen C3 (2010-13)
Helen
05/09/2011
05/09/2011
8 / 10
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Helen of Leominster, who had a new Citroen C3 Hatchback (2010 - 2013) on 05/09/2011
Overall: 8 / 10
Delivery Person Comments
Again, he was extremely polite and helpful, he was really pleasant on the phone and in person.
Cleanliness Comments
Excellent presentation and cleanliness.
Overall Comments
Excellent, delivery driver was fab, phoned when he was 45 minutes away to say he was on his way. Very polite and helpful, took me around the car showing me everything.
Nissan Qashqai (2010-13)
Steve
06/09/2011
06/09/2011
10 / 10
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Steve of Bedford, who had a new Nissan Qashqai Diesel Hatchback (2010 - 2013) on 06/09/2011
Overall: 10 / 10
Delivery Person Comments
Couldn't have been any more pleasant, fully explained everything about the car and it's controls.
Delivery Punctuality Comments
Very punctual, in fact impressively early!
Overall Punctuality Comments
Very punctual, in fact impressively early!
Overall Comments
Fantastic professional service, with free humour thrown in!!
Improvements
Absolutely nothing, everything was perfect!
Citroen C1 (2009-12)
Dave
05/09/2011
05/09/2011
8 / 10
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Dave of Bacup Lancs, who had a new Citroen C1 Hatchback (2009 - 2012) on 05/09/2011
Overall: 8 / 10
Delivery Person Comments
very nice polite old man he was very greatful for the lift aswell
Delivery Punctuality Comments
spot on
Overall Punctuality Comments
spot on
Overall Comments
but had to hive the poor old delivery driver a five mile lift to the train station so he could get back to work by train
Kia Ceed Estate (2009-12)
Brian
05/09/2011
05/09/2011
8 / 10
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Brian of Retford, who had a new Kia Ceed Diesel Station Wagon (2009 - 2012) on 05/09/2011
Overall: 8 / 10
Dealer Service Comments
Although I have noticed that the side body moulding on the nearside rear is not 100% secured against the rear door panel!! Otherwise the score would have been better. I'll report that when they call for payment £240 for the job.
Overall Comments
Arrived in good time on D-day & didn't even have to call saying 'I'm lost'!
Improvements
All very smoothly done.
Toyota Prius (2009-17)
Chang
02/09/2011
02/09/2011
8 / 10
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Chang of London, who had a new Toyota Prius Hatchback (2009 - 2017) on 02/09/2011
Overall: 8 / 10
Cleanliness Comments
Generally ok - though the exterior had small dirt marks (but probably that's from the driving through Central London for the delivery?)
Overall Comments
They didn't call me half an hour before arriving as requested - but just called when they were outside my place. But it was ok because he waited patiently for me to get back from the office.
Citroen C3 (2010-13)
David
05/09/2011
05/09/2011
10 / 10
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David of Lymington, who had a new Citroen C3 Diesel Hatchback (2010 - 2013) on 05/09/2011
Overall: 10 / 10
Delivery Person Comments
Arrived at the time we were told
Delivery Punctuality Comments
Yes spot on
Overall Punctuality Comments
Yes spot on
Cleanliness Comments
Tip top
Overall Comments
Very please with the whole process
Improvements
All as expected what more can i say
Mercedes C Class Estate (2011-14)
02/09/2011
02/09/2011
8 / 10
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of , who had a new Mercedes C Class Diesel Estate (2011 - 2014) on 02/09/2011
Overall: 8 / 10
Delivery Punctuality Comments
I had arranged for my Dad to be there to meet the guy at 1000. As it happens my Dad turned up early - good job as the delivery chap was there at just gone 0900!
Overall Punctuality Comments
I had arranged for my Dad to be there to meet the guy at 1000. As it happens my Dad turned up early - good job as the delivery chap was there at just gone 0900!
Improvements
Just an earlier notification of the delivery time, but I suspect the delay is down to me not submitting documents promptly
Toyota Rav 4 Estate (2010-12)
Graham
02/09/2011
02/09/2011
8 / 10
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Graham of Galashiels, who had a new Toyota Rav 4 Diesel Estate (2010 - 2012) on 02/09/2011
Overall: 8 / 10
Delivery Person Comments
Very pleasant chap who went though all the controls and made absolutely sure I was happy with everything he explained.
Delivery Punctuality Comments
About 10 minutes later than he said he would be
Overall Punctuality Comments
About 10 minutes later than he said he would be
Cleanliness Comments
Unfortunately the car was wet and dirty after having been driven 208 miles from Rochdale but other than that it was pretty good. Couple of small areas in the inside where the PDI guys need to pay a little more attention to detail but pretty good on the whole.
Damage Comments
Small 'ding' at the front of the bonnet (stone chip typr thing). Possibly after being driven from Rochdale to here. Been in touch with RRG who say they will sort that out.
Overall Comments
Contact made by delivery driver the night before to advise the estimated time he would be with me in the morning.
Improvements
Delivered on the back of a low loader so there was no delivery mileage and the car was not dirty from 208 miles of travel.
Renault Megane Coupe (2009-13)
Phil
01/09/2011
01/09/2011
8 / 10
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Phil of Accrington, Lancashire, who had a new Renault Megane Diesel Coupe (2009 - 2013) on 01/09/2011
Overall: 8 / 10
Delivery Person Comments
though seemed he was in a rush to get back...
Delivery Punctuality Comments
gave me a call day before, a txt on the day etc...
Overall Punctuality Comments
gave me a call day before, a txt on the day etc...
Cleanliness Comments
car was driven down, so had bugs and tar on the front/bonnet, was given a £5 to wash it myself though...
Damage Comments
slight mark on the passenger side door edge.
Missing Comments
completed delivery form, driver said i will get a copy of it in the post? also the service manual, unless renault different, seems the service manual is in the handbook/manual.
Citroen C3 (2010-13)
Danny
30/08/2011
30/08/2011
8 / 10
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Danny of Blackpool, who had a new Citroen C3 Diesel Hatchback (2010 - 2013) on 30/08/2011
Overall: 8 / 10
Seat Ibiza (2008-12)
Dan
26/08/2011
26/08/2011
8 / 10
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Dan of Bradford, who had a new Seat Ibiza Sport Coupe (2008 - 2012) on 26/08/2011
Overall: 8 / 10
Citroen DS3 (2010-15)
Adrian
19/07/2011
19/07/2011
10 / 10
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Adrian of Guisborough, who had a new Citroen DS3 Diesel Hatchback (2010 - 2015) on 19/07/2011
Overall: 10 / 10
Citroen C3 (2010-13)
Tim
26/08/2011
26/08/2011
8 / 10
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Tim of Leatherhead, who had a new Citroen C3 Diesel Hatchback (2010 - 2013) on 26/08/2011
Overall: 8 / 10
Delivery Person Comments
Nice guy - once we had sorted the right delivery address dropped off very early, which suited. only minor criticism was that he'd smoked (not in the car)
Cleanliness Comments
no complaints - it was raining so it was a clean as it could be considering
Overall Comments
worked to accomodate desired timings
Citroen C3 (2010-13)
26/08/2011
26/08/2011
8 / 10
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of , who had a new Citroen C3 Hatchback (2010 - 2013) on 26/08/2011
Overall: 8 / 10
Damage Comments
No damage but the incorrect fuel stickers were on the fuel input. i.e. diesel instead of ordinary fuel!
Dealer Service Comments
As the incorrect sticker was on the fuel compartment, I was left with very little fuel, attempted and put a little of the incorrect fuel in the car.
Overall Comments
He was really very nice, informative and friendly - excellent.
Improvements
Delivery was great. Just the awful confusion re fuel was bad.
Mercedes E Class Saloon (2009-13)
Tariq
20/08/2011
20/08/2011
10 / 10
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Tariq of Manchester, who had a new Mercedes E Class Diesel Saloon (2009 - 2013) on 20/08/2011
Overall: 10 / 10
Damage Comments
Some small scratches and swirl marks caused by polishing
Citroen C3 (2010-13)
Marky
30/11/-0001
30/11/-0001
8 / 10
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Marky of jarrow, who had a new Citroen C3 Hatchback (2010 - 2013) on 30/11/-0001
Overall: 8 / 10
Dealer Service Comments
comments
Improvements
comments
Volkswagen Crafter Cr35 Mwb Diesel
24/08/2011
24/08/2011
10 / 10
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of , who had a new VW Crafter Cr35 Mwb Diesel (2017 on) on 24/08/2011
Overall: 10 / 10
Vauxhall Astra (2005-10)
Adam
24/08/2011
24/08/2011
6 / 10
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Adam of Stevenage, who had a new Vauxhall Astra Sport Hatch (2005 - 2010) on 24/08/2011
Overall: 6 / 10
Delivery Person Comments
Nice bloke that had answers to all my questions.
Delivery Punctuality Comments
Kinda doesn't apply, since there was no time to be punctual to.
Overall Punctuality Comments
Kinda doesn't apply, since there was no time to be punctual to.
Cleanliness Comments
Seemed all right. had been left out overnight so wasn't immaculate, but close enough.
Damage Comments
Thankfully...
Dealer Service Comments
Didn't really speak to the dealer. The delivery bloke was nice, as I said, but that was the only contact I had.
Overall Comments
Not having the slightest idea what time to expect delivery was a bit naff. Then again, that's better than having a time and it not being stuck to.
Delivery Communication Comments
Hmm... Delivery day was confirmed quickly, but we couldn't nail down even a window (i.e. 8am-8pm) for the time.
Missing Comments
Not that I'm aware of.
Improvements
Nothing, I don't think. There was even just under a quarted of a tank for me, so I didn't have to push it to the petrol station.
Citroen DS3 (2010-15)
Ross
23/08/2011
23/08/2011
6 / 10
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Ross of Newcastle Upon Tyne, who had a new Citroen DS3 Diesel Hatchback (2010 - 2015) on 23/08/2011
Overall: 6 / 10
Overall Comments
driven up and the car was filthy and 141 miles old. Not Happy
Improvements
I would expect a brand new car to be spotlessly clean inside and out before delivery, mine was not
Citroen Dispatch M Van
Karen
23/08/2011
23/08/2011
8 / 10
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Karen of Wokingham, who had a new Citroen Dispatch Van on 23/08/2011
Overall: 8 / 10
Improvements
Only difficulty was that the car arrived 4 days later than first anticipated due to the 14 day cool off period which wasn't really made clear so i had to borrow a car for a few days, other than that all went smoothly
Citroen C1 (2009-12)
Bruce
19/08/2011
19/08/2011
10 / 10
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Bruce of Redmarley, Gloucester, who had a new Citroen C1 Hatchback (2009 - 2012) on 19/08/2011
Overall: 10 / 10
Delivery Person Comments
Good, honest Yorkshireman. Likes tea. Gave him 5 mile lift to train station.
Delivery Punctuality Comments
As stated above, Evans Halshaw gave approx. time of between 1100 and 1400. Driver called in the morning to say he'd deliver at 1230.. he arrived at 1230.
Overall Punctuality Comments
As stated above, Evans Halshaw gave approx. time of between 1100 and 1400. Driver called in the morning to say he'd deliver at 1230.. he arrived at 1230.
Cleanliness Comments
As you'd expect a brand new car to be.
Overall Comments
Nice chap, called in the morning to suggest approx. ETA. ETA was bang-on...
Improvements
Uh, not much?
Ford Fiesta (2008-12)
Stephen
22/08/2011
22/08/2011
8 / 10
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Stephen of Thurlton, who had a new Ford Fiesta Diesel Hatchback (2008 - 2012) on 22/08/2011
Overall: 8 / 10
Peugeot 308 (2007-13)
Greg
18/08/2011
18/08/2011
8 / 10
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Greg of London, who had a new Peugeot 308 Diesel Hatchback (2007 - 2013) on 18/08/2011
Overall: 8 / 10
Delivery Punctuality Comments
hard to score this as i was not given a delivery time. the car was delivered in day light...
Overall Punctuality Comments
hard to score this as i was not given a delivery time. the car was delivered in day light...
Delivery Communication Comments
with you guys good, no communication with the dealer re delivery
Improvements
a time for delivery/phone call to say 'we are 1 hour away'
Nissan Qashqai (2010-13)
Cecilia
05/08/2011
05/08/2011
8 / 10
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Cecilia of Hessle, who had a new Nissan Qashqai Diesel Hatchback (2010 - 2013) on 05/08/2011
Overall: 8 / 10
Delivery Punctuality Comments
He rang 30 min before to advice he was on his way. Which was good.
Overall Punctuality Comments
He rang 30 min before to advice he was on his way. Which was good.
Cleanliness Comments
The fornt was a bit stained after he driving it 75 minles form Bradford. He offered to take it to a car wash for me but I was ok with it.
Dealer Service Comments
So far I got everything. Not long enough to say if it will be any problems, but I don't think so.
Improvements
It turned up the day it was going to and it was clean and nice. -:)
Peugeot 308 (2007-13)
Ian
15/08/2011
15/08/2011
8 / 10
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Ian of Ramsgate, who had a new Peugeot 308 Diesel Hatchback (2007 - 2013) on 15/08/2011
Overall: 8 / 10
Missing Comments
No tax disc yet
Improvements
supplied tax disc. dealer vague about a missing receipt and claiming he'll need to get a replacement disc....
Volkswagen Crafter Van
Mev
10/08/2011
10/08/2011
10 / 10
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Mev of Leeds, who had a new VW Crafter Cr35 Maxi Lwb Diesel 4motion (2018 on) on 10/08/2011
Overall: 10 / 10
Delivery Person Comments
All very pleasant
Overall Comments
very nice chap
Delivery Communication Comments
Allways got emails in triplicate
Improvements
nothing
Mercedes C Class Saloon (2011-14)
09/08/2011
09/08/2011
10 / 10
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of , who had a new Mercedes C Class Saloon (2011 - 2014) on 09/08/2011
Overall: 10 / 10
Improvements
N/A
Ford Transit Custom 320 L2 Van
11/08/2011
11/08/2011
8 / 10
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of , who had a new Ford Transit Custom 320 L2 Diesel Fwd (2017 on) on 11/08/2011
Overall: 8 / 10
Improvements
no complaints from me. Delivery went well.
Hyundai Santa Fe Estate (2006-12)
Lee
12/08/2011
12/08/2011
6 / 10
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Lee of WIRRAL, who had a new Hyundai Santa Fe Diesel Estate (2006 - 2012) on 12/08/2011
Overall: 6 / 10
Delivery Person Comments
As above really - no real engagement or enthusiasm.
Delivery Punctuality Comments
It was delivered bang on time by 10.30am.
Overall Punctuality Comments
It was delivered bang on time by 10.30am.
Cleanliness Comments
Clean overall but as above - the lower half was dirty from driving
Damage Comments
Scuffed tyre and wheel on arrival. Haven't spotted anything else.
Dealer Service Comments
Seemed ok but didn't have much interaction other than arranging delivery
Overall Comments
Hi Ling, this is no reflection on you - just the delivery. I would have preferred it if the car arrived on a truck as the lower half was dirty on arrival. The driver scuffed my wheel and tyre right in front of my house. There was no explanation
any controls. There was no 'brand new car' smell and dirt from the drivers shoes on the mat. This may seem petty but they all contribute to getting off to a good start with your car. Hope that helps Lee
Missing Comments
A luggage shelf but apparently this only comes with the 5 seater
Improvements
The opposite to the points above
Vauxhall Astra (2009-12)
Tom
09/08/2011
09/08/2011
10 / 10
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Tom of Wakefield, who had a new Vauxhall Astra Hatchback (2009 - 2012) on 09/08/2011
Overall: 10 / 10
Delivery Person Comments
Really nice chap that dropped the car off, gave me a run down of the interio of the car and how things worked (air conn, electric handbrake, cruise control etc), no complaints at all.
Delivery Punctuality Comments
Although no guranteed delivery time, did arrive just before midday so was pleased with that.
Overall Punctuality Comments
Although no guranteed delivery time, did arrive just before midday so was pleased with that.
Cleanliness Comments
Perfect condition
Damage Comments
no damage i did inspect the car thoroughly before signing the docs
Overall Comments
arrived at midday in perfect condition
Delivery Communication Comments
was always kept up to date and informed with the latest information about the car and the delivery.
Improvements
nothing.
Citroen DS4 (2011-15)
James
12/08/2011
12/08/2011
8 / 10
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James of Bristol, who had a new Citroen DS4 Hatchback (2011 - 2015) on 12/08/2011
Overall: 8 / 10
Delivery Person Comments
so Good I gave him a lift to the bus stop!
Kia Ceed Estate (2009-12)
Angus
11/08/2011
11/08/2011
8 / 10
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Angus of Blairgowrie, who had a new Kia Ceed Diesel Station Wagon (2009 - 2012) on 11/08/2011
Overall: 8 / 10
Delivery Person Comments
very helpfull and nice guy, was on time, called with updates, car was as clean as could be expected, he showed me the basic functions etc, pointed out the spare wheel was there locking nut etc
Delivery Punctuality Comments
as above
Overall Punctuality Comments
as above
Cleanliness Comments
as clean as could be expected considering the weather
Dealer Service Comments
had absolutely no contact with them so cant comment
Overall Comments
agreeing a delivery date was difficult, no one in the chain seemed to know what was happening, one company said the car was ready for delivery, the other said it was not in the country
Delivery Communication Comments
see point above. Leasing Options told me the car was ready, then Michelle went on holiday and no one knew what was happening. Guy said the car was not ready, he said that Leasing Options got the info from him so anything they told me was coming indirectly from lings cars. It transpired the car was actually ready for delivery. Overall the only issue with the whole deal was this part.
Improvements
Nothing except deal with the communication issue already mentioned. Thats was the only issue in an otherwise faultless service
Hyundai Santa Fe Estate (2006-12)
11/08/2011
11/08/2011
10 / 10
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of , who had a new Hyundai Santa Fe Diesel Estate (2006 - 2012) on 11/08/2011
Overall: 10 / 10
Delivery Person Comments
Very polite
Delivery Punctuality Comments
On the day specified
Overall Punctuality Comments
On the day specified
Cleanliness Comments
Mint
Damage Comments
Mint Condition
Overall Comments
Informed of the process all of the way
Delivery Communication Comments
Excellent
Missing Comments
Not found anything missing
Improvements
Got me the car for nothing lol
Citroen DS3 (2010-15)
Reenie
09/08/2011
09/08/2011
10 / 10
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Reenie of Dartford, who had a new Citroen DS3 Hatchback (2010 - 2015) on 09/08/2011
Overall: 10 / 10
Delivery Person Comments
Very friendly.
Delivery Punctuality Comments
Exactly as advised.
Overall Punctuality Comments
Exactly as advised.
Cleanliness Comments
Spotless.
Overall Comments
Received a call at 9am to say the car would be delivered at 10:30am. It was spot on time!!
Delivery Communication Comments
All aspects of delivery as advised.
Improvements
Nothing. It was spot on!
Kia Sedona Estate (2009-12)
04/08/2011
04/08/2011
6 / 10
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of , who had a new Kia Sedona Diesel Estate (2009 - 2012) on 04/08/2011
Overall: 6 / 10
Delivery Person Comments
Really nice man
Delivery Punctuality Comments
30 mins past expected time
Overall Punctuality Comments
30 mins past expected time
Cleanliness Comments
outside minging
Overall Comments
Car had 400 miles on it, very very dirty outside. Not good at all
Improvements
Wash and polish it
Mercedes C Class Saloon (2011-14)
Ian
04/08/2011
04/08/2011
6 / 10
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Ian of Pewsey, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 04/08/2011
Overall: 6 / 10
Delivery Person Comments
The car was delivered 6 days later than expected, however the guy that delivered it was very good.
Delivery Punctuality Comments
Rang in advance of delivery time
Overall Punctuality Comments
Rang in advance of delivery time
Cleanliness Comments
Unfortunately it was raining heavily when the car was delivered.
Damage Comments
See above
Delivery Communication Comments
I had to chase the dealer a couple of times to get a delivery date
Ford Fiesta (2008-12)
Rebecca
05/08/2011
05/08/2011
10 / 10
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Rebecca of Sunderland, who had a new Ford Fiesta Hatchback (2008 - 2012) on 05/08/2011
Overall: 10 / 10
Delivery Person Comments
Very nice person, very helpful and didn't rush me when I was inspecting the car
Delivery Punctuality Comments
Didn't get given a delivery time, but the car arrived mid afternoon
Overall Punctuality Comments
Didn't get given a delivery time, but the car arrived mid afternoon
Overall Comments
Dealer got the car to me the week after the order was complete and were very helpful when I spoke to them on the phone. Car turned up on the day in perfect condition
Delivery Communication Comments
Was given a delivery date straight away after the order was complete. Dealer was very helpful on the phone, ling was great dealing with delivery and always relied quickly
Improvements
Would have been great to be given an approximate time, but this wasn't really a problem
Nissan Qashqai (2010-13)
John
05/08/2011
05/08/2011
8 / 10
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John of Shrewsbury, who had a new Nissan Qashqai Hatchback (2010 - 2013) on 05/08/2011
Overall: 8 / 10
Damage Comments
Very small dent on rear n/s wing
Also, since noticed that n/s rear door does not open from the inside (even with child locks off)
Improvements
Overall, delivery process was fine
Mercedes A Class (2008-12)
Priti
05/08/2011
05/08/2011
6 / 10
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Priti of Kent, who had a new Mercedes A Class Diesel Hatchback (2008 - 2012) on 05/08/2011
Overall: 6 / 10
Improvements
A TELEPHONE CALL WITH NOTIFICATION OF DELIVERY TIME - THEY SAID THEY LEFT A MESSAGE BUT I RECIEVED NO CALL!
Mercedes C Class Estate (2011-14)
05/08/2011
05/08/2011
10 / 10
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of , who had a new Mercedes C Class Estate (2011 - 2014) on 05/08/2011
Overall: 10 / 10
Overall Comments
Very pleasant delivery driver.
Improvements
No
BMW X5 Estate (2010-13)
18/07/2011
18/07/2011
10 / 10
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of , who had a new BMW X5 Diesel Estate (2010 - 2013) on 18/07/2011
Overall: 10 / 10
Dealer Service Comments
He gets very good if I finally get key rings xxxxx
Missing Comments
we were given two keys but no key rings and the delivery driver told me that we wqould get two key rings posted to us probably but we havent and there is no Msport badge on the car but I dont know if there should be as I have seen others with the badge on but dont know if they come with the car
The delivery man was great and really took his time to show me the car and offered a test drive
Improvements
nothing - I will definitely use Lings from now on x
Mercedes C Class Saloon (2011-14)
Tom
01/08/2011
01/08/2011
10 / 10
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Tom of Bromley, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 01/08/2011
Overall: 10 / 10
Delivery Person Comments
Steve from Mercedes Benz delivered the car explained everything and was very aimiable.
Delivery Punctuality Comments
Ordered on Wednesday - had car my Monday the next week, what can I say?
Overall Punctuality Comments
Ordered on Wednesday - had car my Monday the next week, what can I say?
Cleanliness Comments
Spotless.
Damage Comments
Check all bodywork and interior all good.
Dealer Service Comments
Dealt wilt Quinton at Mercedes Benz Hertford. All very easy however could not
Overall Comments
Lovely car, perfect condition.
Delivery Communication Comments
Good
Missing Comments
£2000 in the glove box?
Improvements
£2000 in the glove box.
Renault Master Double Cab Tipper
Patricia
03/08/2011
03/08/2011
10 / 10
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Patricia of Halifax, who had a new Renault Master Lwb Diesel Rwd (2010 on) on 03/08/2011
Overall: 10 / 10
Delivery Person Comments
Nice driver who did not rush the handover.
Delivery Punctuality Comments
No problems.
Overall Punctuality Comments
No problems.
Overall Comments
Well handled and called as requested prior to delivery.
Improvements
Nothing, and excellent service.
Citroen C4 Grand Picasso Estate (2010-13)
02/08/2011
02/08/2011
8 / 10
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of , who had a new Citroen C4 Grand Picasso Diesel Estate (2010 - 2013) on 02/08/2011
Overall: 8 / 10
Cleanliness Comments
While it was undoubtedly not the fault of the delivery driver the car had driven through a swarm of midgies or something and so the bonnet was a bit bug splattered... It had been raining on the journey too and so it was a little bit dirty. £2 at the jet wash rectified this. I am not complaining though, the inside was immaculate and smelled really nice and had the paper driver foot well mat in to protect carpet.
Overall Comments
The delivery guy called up and arrived when he said he would!
Volkswagen Tiguan Estate (2008-11)
01/08/2011
01/08/2011
10 / 10
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of , who had a new VW Tiguan Diesel Estate (2008 - 2011) on 01/08/2011
Overall: 10 / 10
Delivery Person Comments
Very personalble, heplful bloke
Delivery Punctuality Comments
Ten minutes before we got up!
Overall Punctuality Comments
Ten minutes before we got up!
Overall Comments
Could not have been better.
Improvements
Nothing
Peugeot 508 Saloon (2011-14)
Dman
01/08/2011
01/08/2011
8 / 10
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Dman of Glasgow, who had a new Peugeot 508 Diesel Saloon (2011 - 2014) on 01/08/2011
Overall: 8 / 10
Delivery Person Comments
Seemed a bit perturbed that I was taking so long to check the car out but it was dirty and difficult to identify genuine marks.
Cleanliness Comments
Spotless interior, dirty exterior.
Improvements
No issues.
Chevrolet Captiva Estate (2011-15)
Eddie
27/07/2011
27/07/2011
8 / 10
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Eddie of St Albans, who had a new Chevrolet Captiva Diesel Estate (2011 - 2015) on 27/07/2011
Overall: 8 / 10
Mercedes C Class Estate (2008-11)
Adam
29/07/2011
29/07/2011
8 / 10
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Adam of Milton Keynes, who had a new Mercedes C Class Estate (2008 - 2011) on 29/07/2011
Overall: 8 / 10
Delivery Communication Comments
Extremely good and I have recommended you to my work colleagues
Skoda Superb Estate (2010-13)
Mark
28/07/2011
28/07/2011
6 / 10
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Mark of Redditch, who had a new Skoda Superb Diesel Estate (2010 - 2013) on 28/07/2011
Overall: 6 / 10
Delivery Person Comments
He was pleasant enough but had little or no knowledge of the car. He was just that ... a delivery driver.
Delivery Punctuality Comments
would have been very good, however he come 15 mins early and was rushing me when I specified I wouldnt be available until 11.30. Clearly didn't matter to him, that I shouldn't have been available for another 15 mins anyway.
Overall Punctuality Comments
would have been very good, however he come 15 mins early and was rushing me when I specified I wouldnt be available until 11.30. Clearly didn't matter to him, that I shouldn't have been available for another 15 mins anyway.
Cleanliness Comments
considering the distance travelled im pretty sure it left clean! however, delivery driver didn't help matters. It also worries me that nothing about running in was mentioned. So with someone so rushed I doubt the running in proceedure was observed on his journey to deliver the car, which is a key time for the engine, specified in the owners manual. Oh well...
Damage Comments
not really, just a little minor cleanliness issues.
Overall Comments
Didnt really get a good look around the car as the delivery driver was more bothered about getting back on the road and getting a lift to the motorway so he could hitch a lift back to base. I tried to look in all areas of the car and he kept locking the car. Annoyingly. Never went through any of the key features of the car, and used own sat nav system leaving dirty patches on the windows even though the car has sat nav built into the vehicle, along with excessive dead flies (understandable considering the distance) minor scratches on the dash for trade plates in the windscreen, bit carefree really.
Delivery Communication Comments
appreciate the planning and the great deal you guys gave me! :-)
Missing Comments
Umbrella and Sat Nav DVD.
Improvements
Its a shame but when you are responsible for the future life of the car for 4 years (repairs and maintenance), it would be much more important to have delivery on the back of a trailer, as the first couple of hundred miles are key to the future reliability of the car. So basically no major damage is done to the running in of the engine by driving at excessive speeds and varying the engine speeds as necessary and not using full throttle or cruise control for excessive periods. For those with full maintenance, it matters less, but I wouldn't want to be accused of not running in the car properly in future giving rise to warranty problems. It would give much greater peice of mind. just a thought! :)
BMW 3 Series Saloon (2008-11)
Simon
28/07/2011
28/07/2011
8 / 10
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Simon of Twickenham, who had a new BMW 3 Series Diesel Saloon (2008 - 2011) on 28/07/2011
Overall: 8 / 10
Delivery Person Comments
nice enough chap
Overall Comments
Was surprised that a new car was delivered by being driven to me. Was expecting it to be on the back of a delivery truck. The chap who delivered the vehicle didn't really give me a full overview of all the major features and functionality - would have been nice to have a full overview of the vehicles functions. I've now figured everything out for myself :)
Improvements
As I mentioned earlier, I feel that a better run through of all the car's features etc. would have made the experience much better.
Seat Ibiza (2008-12)
Antony
26/07/2011
26/07/2011
8 / 10
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Antony of Manchester, who had a new Seat Ibiza Sport Coupe (2008 - 2012) on 26/07/2011
Overall: 8 / 10
Missing Comments
I would have liked the details of were i take the car for the services and when also how i get replacement tyres.
but that might be me being picky
Improvements
supplied the detail of were the cars goes for the services and tyres.
Volkswagen Crafter Van
Gary
25/07/2011
25/07/2011
8 / 10
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Gary of Kent, who had a new VW Crafter Cr35 Maxi Lwb Diesel 4motion (2018 on) on 25/07/2011
Overall: 8 / 10
Delivery Punctuality Comments
Car was delivered a week earlier than was expecting, no phone call received by my wife or myself on the day by MB. Although the gentleman who delivered the car told my wife he had left a message on her mobile. It has never been received.
Overall Punctuality Comments
Car was delivered a week earlier than was expecting, no phone call received by my wife or myself on the day by MB. Although the gentleman who delivered the car told my wife he had left a message on her mobile. It has never been received.
Cleanliness Comments
internal was fine, externally ... understand due to distance travelled however was absolutely covered in dead insects(front and windscreen). Surely a quick wash at a local MB dealership would have seen the car turn up pristine, inside and out.
Delivery Communication Comments
Not a complaint, however as discussed previously (D/D date ) I was actually waiting for you to confirm delivery on the 1st August ... car arrived on the 25th July. Fortunately my wife was at home.
Missing Comments
Have not seen a service book that would need to be stamped on completion of each service.
Improvements
Outside of car spotless and better communication regarding delivery
Nissan Juke (2010-14)
Graham
14/07/2011
14/07/2011
8 / 10
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Graham of Brigg, who had a new Nissan Juke Hatchback (2010 - 2014) on 14/07/2011
Overall: 8 / 10
Missing Comments
Tools for the spare wheel. Do you know how we go about getting these?
Nissan Juke (2010-14)
Graham
14/07/2011
14/07/2011
8 / 10
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Graham of Brigg, who had a new Nissan Juke Hatchback (2010 - 2014) on 14/07/2011
Overall: 8 / 10
Missing Comments
The tools for changing the wheels. How do I proceed with getting them?
Nissan Qashqai (2010-13)
Moira
25/07/2011
25/07/2011
8 / 10
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Moira of Sutton, who had a new Nissan Qashqai Hatchback (2010 - 2013) on 25/07/2011
Overall: 8 / 10
Delivery Person Comments
He was (very) casualy dressed - sweat pants and T shirt and had obviously had quite a long journey. Was quite eager to get going rather than chat me through the workings of the car - I dont know whether this is his job or not though. Wasnt fresh as a daisy but OK.
Cleanliness Comments
Bit of bird poo on a couple of the windows
Overall Comments
driver (deliverer) telephoned me on Friday to tell me that he would deliver on Monday and what time. He arrived within the arranged time and all was well.
Improvements
Be prepared to talk through the basics of the car - especially as I have never owned this car before and am not familiar with bit of it.
Kia Picanto (2011-15)
Hannah
22/07/2011
22/07/2011
8 / 10
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Hannah of Nottingham, who had a new Kia Picanto Hatchback (2011 - 2015) on 22/07/2011
Overall: 8 / 10
Delivery Person Comments
the man was nice but last time it was delivered on a truck and no one had driven it,he was a bit of a dither and couldnt find where i lived but was entertaining
Damage Comments
only 3 tiny scratches,very small one
Delivery Communication Comments
As ever your service is fantastic. wouldnt mind a couple of those sweets i had last time please
Missing Comments
i didnt get any paper work from him
Improvements
delivery was fine.
Nissan Qashqai+2 (2010-13)
25/07/2011
25/07/2011
8 / 10
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of , who had a new Nissan Qashqai+2 Hatchback Special Editions (2010 - 2013) on 25/07/2011
Overall: 8 / 10
Delivery Punctuality Comments
Were told between 8am and 10am - car arrived at 8.15am
Overall Punctuality Comments
Were told between 8am and 10am - car arrived at 8.15am
Cleanliness Comments
Inside - excellent, outside a bit grubby in places (it had been driven for 200 miles)
Overall Comments
They phoned the day before to give us a 2 hour delivery window
Iveco Daily Double Cab Dropside
Nick
06/07/2011
06/07/2011
8 / 10
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Nick of Nottingham, who had a new Iveco Daily 35s16 Diesel (2016 on) on 06/07/2011
Overall: 8 / 10
Improvements
Car mats would have been nice.
Volvo XC60 Estate (2008-13)
Ivan
23/07/2011
23/07/2011
10 / 10
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Ivan of Stoke On Trent, who had a new Volvo XC60 Diesel Estate (2008 - 2013) on 23/07/2011
Overall: 10 / 10
Delivery Person Comments
Very Good kept in contact with me giving me up dates on what time he would be arriving at our house with the car and had very good knowledge of how the cars controls worked
Delivery Punctuality Comments
As above
Overall Punctuality Comments
As above
Cleanliness Comments
Delivery guy even got the car washed just before arriving at our house so turned up spotless
Dealer Service Comments
Very Good delivered the car on a Saturday as requested
Overall Comments
Very Good said they would deliver the first thing Saturday morning and they did.
Delivery Communication Comments
Very Good Communication through out the whole delivery process
Kia Sorento Station Wagon (2010-12)
Liam
22/07/2011
22/07/2011
10 / 10
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Liam of Huddersfield, who had a new Kia Sorento Diesel Station Wagon (2010 - 2012) on 22/07/2011
Overall: 10 / 10
Improvements
Nothing really. A bit more diesel !!!
Kia Picanto (2011-15)
Mark
21/07/2011
21/07/2011
8 / 10
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Mark of Harlow, who had a new Kia Picanto Hatchback (2011 - 2015) on 21/07/2011
Overall: 8 / 10
Delivery Punctuality Comments
Was an hour late but no real big deal.
Overall Punctuality Comments
Was an hour late but no real big deal.
Nissan Qashqai (2010-13)
Stewart
20/07/2011
20/07/2011
8 / 10
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Stewart of Maidenhead, who had a new Nissan Qashqai Hatchback (2010 - 2013) on 20/07/2011
Overall: 8 / 10
Delivery Punctuality Comments
Phoned to say when he would be there !
Overall Punctuality Comments
Phoned to say when he would be there !
Overall Comments
No problems !
Improvements
Deliver on a trailer with 0 mileage !!
Volkswagen Transporter Van
Ciaran
19/07/2011
19/07/2011
6 / 10
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Ciaran of Basildon, who had a new VW Transporter T27 SWB Diesel (2016 - 2019) on 19/07/2011
Overall: 6 / 10
Delivery Person Comments
The guy was so nice that my wife drove him to the local train station.
Delivery Punctuality Comments
It arrived before noon
Overall Punctuality Comments
It arrived before noon
Cleanliness Comments
See abobe comment re: flies
Damage Comments
no damage that she could see
Dealer Service Comments
Some guy brought the car to our streetfrom oop north.That's as much as I can say about the dealer
Overall Comments
The car got here in one piece.My wife took delivery .she was concerned about the number of dead flies on it?!
Missing Comments
Rubber mats.I bought a set for a couple of quid.Maybe you could include 'em .
Improvements
Perhaps put rubber mats in the car,a minor detail,I know but what else can I say?Oh,and that poor guy had to make his way back north from Basildon via London.I don't envy him.We appreciate his civility .The car arrived in one piece and it works.I haven't been in it yet.Maybe tomorrow (Friday) if I get time..Cheers..........for now
Volkswagen Golf (2009-12)
20/07/2011
20/07/2011
8 / 10
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of , who had a new VW Golf Diesel Hatchback (2009 - 2012) on 20/07/2011
Overall: 8 / 10
Delivery Person Comments
Smelled pretty sweet .... for a bloke!
Dealer Service Comments
We don't really have any basis to comment on this as our only contact with the dealer has been their delivery driver who turned up when you said he would and was pleasant to deal with (he didn't have anybody following him so we gave him a lift to a railway station so he could get back home!) - Only possible comment is that the dealer hasn't stamped and dated the service book where it says "Delivery Inspection Carried Out", and none of the check boxes on the handover sheet have been ticked ....... don't know if any of that's important?
Nissan Qashqai+2 (2010-13)
Steve
18/07/2011
18/07/2011
10 / 10
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Steve of London, who had a new Nissan Qashqai+2 Hatchback Special Editions (2010 - 2013) on 18/07/2011
Overall: 10 / 10
Missing Comments
No floor mats!!!
Improvements
Nothing to add. It was an excellent service
Volkswagen Transporter T28 SWB Van
Anand
15/07/2011
15/07/2011
8 / 10
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Anand of Slough, who had a new VW Transporter T28 Swb Diesel (2015 on) on 15/07/2011
Overall: 8 / 10
Delivery Person Comments
No BO!
Cleanliness Comments
just been driven from Portsmouth to Slough so a few flies splatted on the front.
Improvements
all went perfectly
Kia Sportage Estate (2010-16)
12/07/2011
12/07/2011
10 / 10
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of , who had a new Kia Sportage Diesel Estate (2010 - 2016) on 12/07/2011
Overall: 10 / 10
Delivery Person Comments
Very good
Delivery Punctuality Comments
very good
Overall Punctuality Comments
very good
Cleanliness Comments
very good
Damage Comments
one stone chip
Overall Comments
Very good
Delivery Communication Comments
very good
Man Tge Double Cab Chassis
Trace
11/07/2011
11/07/2011
8 / 10
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Trace of Malton, who had a new Man Tge 5 Long Diesel Rwd (2018 on) on 11/07/2011
Overall: 8 / 10
Delivery Person Comments
very pleasant chap!
Delivery Punctuality Comments
arrived 12:30, i was hoping for am but he did ring 30 mins before arrival.
Overall Punctuality Comments
arrived 12:30, i was hoping for am but he did ring 30 mins before arrival.
Overall Comments
a lot of miles (203) on clock and car covered in flies, but that's a minor thing :-)
Improvements
am or pm but that's probably asking too much!
Hyundai IX35 Estate (2010-15)
Pete
13/07/2011
13/07/2011
10 / 10
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Pete of Telford, who had a new Hyundai IX35 Diesel Estate (2010 - 2015) on 13/07/2011
Overall: 10 / 10
Improvements
Nothing- more than happy thanks
Ford Fiesta (2008-12)
James
13/07/2011
13/07/2011
8 / 10
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James of Newcastle Upon Tyne, who had a new Ford Fiesta Diesel Hatchback (2008 - 2012) on 13/07/2011
Overall: 8 / 10
Cleanliness Comments
A bit dusty. I'll let him off since the car had been driven from Birmingham.
Missing Comments
No Zetec badge on the car. I'm pretty certain it is a Zetec by the chrome trim but still a little strange.
Nissan Qashqai (2010-13)
Neil
13/07/2011
13/07/2011
10 / 10
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Neil of Cambridgeshire, who had a new Nissan Qashqai Hatchback (2010 - 2013) on 13/07/2011
Overall: 10 / 10
Delivery Person Comments
Very helpful - nice smell and demeanour.
Delivery Punctuality Comments
The car was delivered before work at 7.50am - super!
Overall Punctuality Comments
The car was delivered before work at 7.50am - super!
Cleanliness Comments
Very clean - and came with mats.
Overall Comments
Contacted me via text the night before to confirm the time, and then arrived nice and early on the day.
Skoda Fabia (2010-14)
Irene
12/07/2011
12/07/2011
8 / 10
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Irene of Wigan , who had a new Skoda Fabia Diesel Hatchback (2010 - 2014) on 12/07/2011
Overall: 8 / 10
Delivery Person Comments
he was polite, funny and a joy to deal with.
Delivery Punctuality Comments
my car arrived before 2pm, happy with that.
Overall Punctuality Comments
my car arrived before 2pm, happy with that.
Cleanliness Comments
spotless
Dealer Service Comments
they got my details wrong (surname misspelled on contract and direct debit form), direct debit form wrong so it was declined first time (missing a account ref.), could have spotted the whole unvalid licence thing 3 months before they did...(know its my responsibility but as I acted in good faith and they knew before I did...). And they have been sending me junk mail since 3 months ago - way before I knew who they were.
Overall Comments
the man who delivered my car was GREAT! He explained everything, showed me where all tools etc was. The car was clean and came with half a tank of diesel ;-)
Delivery Communication Comments
I had to go via Ling to get confirmation although dealer had told Ling date had been confirmed....
Missing Comments
there is no warranty book in the car. lots of skoda leaflets and the drivers manual.
Improvements
nothing - it was spot on.
Volkswagen Tiguan Estate (2008-11)
David
01/07/2011
01/07/2011
10 / 10
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David of Leeds, who had a new VW Tiguan Diesel Estate (2008 - 2011) on 01/07/2011
Overall: 10 / 10
Damage Comments
the car was missinbg a rear wiper blade. Phoned the dealer who posted one to us straight away.
Citroen DS3 (2010-15)
Tessa
11/07/2011
11/07/2011
6 / 10
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Tessa of Bicester, who had a new Citroen DS3 Diesel Hatchback (2010 - 2015) on 11/07/2011
Overall: 6 / 10
Delivery Person Comments
see above.. he saved the situation to be honest. pat on the back to the fella!
Delivery Punctuality Comments
See above....
Overall Punctuality Comments
See above....
Overall Comments
The delivery man was very apologetic about late delivery (arrived 20.20 hrs rather than early afternoon) and was also very professional giving basic overview of car controls etc. Average rating due to me wasting a whole day at home
Improvements
More realistic ETA waiting 7-8 hours after indicated ETA possibly poor logistics or possibly just one of those days?
Kia Sportage Estate (2010-16)
Rod
11/07/2011
11/07/2011
8 / 10
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Rod of Bromley, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 11/07/2011
Overall: 8 / 10
Damage Comments
Not that I could see anyway
Audi A6 Estate (2009-11)
05/07/2011
05/07/2011
8 / 10
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of , who had a new Audi A6 Avant Special Editions (2009 - 2011) on 05/07/2011
Overall: 8 / 10
Delivery Person Comments
Nice chap.Very articulate
Delivery Punctuality Comments
There was a problem with the car which meant they delayed until the afternoon but they communicated well and hit the revised time
Overall Punctuality Comments
There was a problem with the car which meant they delayed until the afternoon but they communicated well and hit the revised time
Dealer Service Comments
There were some minor date changes but nothing too serious
Overall Comments
Paragon delivered the car and were very good
Improvements
Not much. Perhaps more time spent going over the car functionality but you can't be too greedy...
Nissan Juke (2010-14)
William
08/07/2011
08/07/2011
8 / 10
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William of Coatbridge, who had a new Nissan Juke Hatchback (2010 - 2014) on 08/07/2011
Overall: 8 / 10
Delivery Person Comments
as above
Delivery Punctuality Comments
Was a little unsure about delivery at first but turned out fine
Overall Punctuality Comments
Was a little unsure about delivery at first but turned out fine
Cleanliness Comments
pristine, besides flies on the front grill!!
Damage Comments
fine
Dealer Service Comments
as above
Overall Comments
prompt, courteous delivery
Delivery Communication Comments
very impressed with the service
Missing Comments
no spare tyre but told this is the norm
Improvements
nothing springs to mind
Mercedes M Class Station Wagon (2010-11)
08/07/2011
08/07/2011
8 / 10
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of , who had a new Mercedes M Class Station Wagon Special Edition (2010 - 2011) on 08/07/2011
Overall: 8 / 10
Cleanliness Comments
DRIVEN FROM EXETER ...BUT NO PROBLEM
Missing Comments
LOGBOOK?
Citroen DS3 (2010-15)
08/07/2011
08/07/2011
8 / 10
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of , who had a new Citroen DS3 Diesel Hatchback (2010 - 2015) on 08/07/2011
Overall: 8 / 10
Delivery Person Comments
He was a very pleasant chap, polite, clean and tidy.
Delivery Punctuality Comments
8.30AM is about as prompt as one could hope for.
Overall Punctuality Comments
8.30AM is about as prompt as one could hope for.
Cleanliness Comments
It was spotless, it still had the polythene cover on the drivers seat.
Damage Comments
The chap made me check the car throughly before I signed for it.
Dealer Service Comments
As far as I know, the Dealer is good. I asked for a car, they delivered the right one.
Overall Comments
The chap was at my house by 8.30AM which was lovely but I had hoped for a phone call prior to his arrival, it was only by chance I heard him knocking at the door.
Delivery Communication Comments
Every question I had was answered promptly.
Missing Comments
No I don't think anything is missing.
Improvements
A phone call half an hour prior to delivery would have be nice.
Nissan Qashqai (2010-13)
Elizabeth
06/07/2011
06/07/2011
8 / 10
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Elizabeth of Clitheroe, who had a new Nissan Qashqai Diesel Hatchback (2010 - 2013) on 06/07/2011
Overall: 8 / 10
Dealer Service Comments
No correspondence from dealer at all.
Overall Comments
Delivery was good, on the day promised. the driver rang me an hour before delivery.
Improvements
Nothing, it was good
Citroen C1 (2009-12)
Steph
07/07/2011
07/07/2011
10 / 10
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Steph of Gloucester, who had a new Citroen C1 Hatchback (2009 - 2012) on 07/07/2011
Overall: 10 / 10
Delivery Person Comments
Delivery man was very pleasant and professional. He had filled the car with fuel before delivery and patiently showed me around the car. He was smart and had no unpleasant body odour.
Delivery Punctuality Comments
Car was due to arrive at 12pm and arrived just before
Overall Punctuality Comments
Car was due to arrive at 12pm and arrived just before
Cleanliness Comments
Car was spotless on arrival, drivers seat and footwell had protective covering
Damage Comments
Car was in pristine condition and nice and shiny
Dealer Service Comments
Excellent service, Lingo system is brilliant. Excellent communications all the way through and very efficient service all round. Don't think I've laughed so much buying something on the Internet, I would love to work at Ling's cars!
Overall Comments
Delivery was very efficient and arranged for the morning as I had a meeting in the afternoon
Delivery Communication Comments
A morning delivery was arranged and I was informed just prior to delivery that it would be at around 12pm
Missing Comments
Haven't noticed anything yet
Improvements
Nothing that I can think of. The only thing I need to get now are car mats!
Mercedes C Class Saloon (2011-14)
Kay
07/07/2011
07/07/2011
8 / 10
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Kay of Essex, who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 07/07/2011
Overall: 8 / 10
Damage Comments
There was a scratch on the consatina cover in the arm rest by the gear stick - its not a massive issue but just don't wantt o have to pay for it when the car goes back
Dealer Service Comments
Just found their communication far less customer friendly than yours. Took me a while to disseminate what it was Ihad to do. made me realise how clear you are.
Overall Comments
on time, rung in advance to say it was coming and the gentleman who brought it was very nice. However, he didn't know a huge amount on how the car worked and although he very helpfully put me through to his offfice on the phone to talk me through it- it would have been nicer if he could have demonstrated the controls in a little bit more detail.
Missing Comments
not sure about the warranty book - will need to check
Improvements
I think it would have been really helpful to have had a picture of the car earlier in the process. So I was very happy having a mercedes but was really clear I didn't want the one with the stick up badge on the front but the one within the mercedes sign in the front grill. All the pictures I looked at on the net were within the grill and when it arrived it had the monstrocity on the front - which is really disappointing. I wouldn't have ordered it if I had known this- I would have gone for something else and having a picture of it earlier in the process would have meant that I could have made this informed decision.
Citroen C1 (2009-12)
Pete
01/07/2011
01/07/2011
8 / 10
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Pete of Barking, who had a new Citroen C1 Hatchback (2009 - 2012) on 01/07/2011
Overall: 8 / 10
Delivery Person Comments
My daughter signed for the car and she is happy with the information and pre- checkes done that time
Delivery Punctuality Comments
One day in advance without letting me know
Overall Punctuality Comments
One day in advance without letting me know
Overall Comments
They haven't phone me in advance as you have asked them to do and they delivered the car one day earlier, frustrating:)
Improvements
Prospect the timing of the delivery
Volkswagen Transporter Van
Tom
06/07/2011
06/07/2011
8 / 10
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Tom of Harpenden, who had a new VW Transporter T27 SWB Diesel (2016 - 2019) on 06/07/2011
Overall: 8 / 10
Missing Comments
Tax disc!
Kia Sportage Estate (2010-16)
Bob
06/07/2011
06/07/2011
6 / 10
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Bob of Midhurst, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 06/07/2011
Overall: 6 / 10
Delivery Person Comments
The chap was pleasant enough, but in all honesty my expectations were not that high.
Delivery Punctuality Comments
Estimated delivery was 14.00, they arrived at 15.20. No reall issue though as i was in the office all day anyway.
Overall Punctuality Comments
Estimated delivery was 14.00, they arrived at 15.20. No reall issue though as i was in the office all day anyway.
Cleanliness Comments
Nothing to report....
Dealer Service Comments
Difficult to say, the only contact i had with the dealer was when they turned up with the car...
Overall Comments
Fine, no problems really
Improvements
Nothing to report....
Audi A5 Coupe (2009-11)
Omar
05/07/2011
05/07/2011
8 / 10
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Omar of Twickenham, who had a new Audi A5 Coupe Special Editions (2009 - 2011) on 05/07/2011
Overall: 8 / 10
Delivery Person Comments
Very happy and some small talk. Seemed in a little rush but he did ask if I needed to be shown anything (refer to my phone comment). I had an A4 before so knew most other things, but would have liked to be shown how the AMI worked, connection locations and the cables they provided for it. I am technical so worked it out pretty quick (with help of manual) but could be more challenging for others.
Delivery Punctuality Comments
Came on time, called ahead to advise arrival.
Overall Punctuality Comments
Came on time, called ahead to advise arrival.
Overall Comments
Very friendly, did not know how to synch my phone with the car but I worked that out very quickly myself.
Missing Comments
Not sure about warranty book but will check
Improvements
Stated above thanks.
Peugeot 508 Estate (2011-14)
Bally
04/07/2011
04/07/2011
8 / 10
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Bally of Stambourne, who had a new Peugeot 508 Sw Diesel Estate (2011 - 2014) on 04/07/2011
Overall: 8 / 10
Improvements
none
Volkswagen Polo (2009-14)
28/06/2011
28/06/2011
8 / 10
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of , who had a new VW Polo Hatchback (2009 - 2014) on 28/06/2011
Overall: 8 / 10
Dealer Service Comments
Didnt deal with dealer
Citroen C1 (2009-12)
Linda
30/06/2011
30/06/2011
8 / 10
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Linda of Walsall, who had a new Citroen C1 Hatchback (2009 - 2012) on 30/06/2011
Overall: 8 / 10
Citroen C1 (2009-12)
01/07/2011
01/07/2011
8 / 10
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of , who had a new Citroen C1 Hatchback (2009 - 2012) on 01/07/2011
Overall: 8 / 10
Cleanliness Comments
Delivery driver drove car to my house from Doncaster (130 miles) so lots of dead flies on the front !!!
Missing Comments
TAX DISC !!!!!!!!!!!!!!!
Improvements
None really, everything went smoothly, kept up to date by ling more or less every 1/2 hour !!! couldnt ask for more.
Citroen DS3 (2010-15)
Lou
01/07/2011
01/07/2011
8 / 10
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Lou of Stevenage, who had a new Citroen DS3 Diesel Hatchback (2010 - 2015) on 01/07/2011
Overall: 8 / 10
Delivery Person Comments
A very nice man who knew a lot about the car and took time to show me around and try out the various functions etc.
Delivery Punctuality Comments
Arrived around 10.30am in time to take my Dad to lunch!
Overall Punctuality Comments
Arrived around 10.30am in time to take my Dad to lunch!
Cleanliness Comments
Beautiful. It may never be this clean again.
Dealer Service Comments
Not much contact and no issues to be able to form any opinion otherwise.
Delivery Communication Comments
Even if there was no news, I was always kept informed. I had one standard email from Citroen to tell me the car was on its way.
Missing Comments
Nothing missing. I thought I might have a delivery note or something but there was just one A4 document that I signed and he took away. I asked him if a copy would go off to you, he said yes.
Improvements
Nothing, it was brilliant.
Honda CR-Z Coupe (2010-13)
29/06/2011
29/06/2011
8 / 10
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of , who had a new Honda CR-Z Coupe (2010 - 2013) on 29/06/2011
Overall: 8 / 10
Citroen C1 (2009-12)
Jamie
29/06/2011
29/06/2011
8 / 10
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Jamie of , who had a new Citroen C1 Hatchback (2009 - 2012) on 29/06/2011
Overall: 8 / 10
Cleanliness Comments
The inside of the car was clean but the outside was a bit mucky,probably as it had been driven up from doncaster. I washed the car when I got it
Improvements
Everything appeared to be in order
Citroen C1 (2009-12)
30/03/2011
30/03/2011
10 / 10
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of , who had a new Citroen C1 Hatchback (2009 - 2012) on 30/03/2011
Overall: 10 / 10
Cleanliness Comments
excellent
Nissan Qashqai+2 (2010-13)
Andy
29/06/2011
29/06/2011
8 / 10
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Andy of Basingstoke, who had a new Nissan Qashqai+2 Diesel Hatchback (2010 - 2013) on 29/06/2011
Overall: 8 / 10
Improvements
all was very good.
Peugeot 308 Estate (2008-14)
Sue
24/06/2011
24/06/2011
10 / 10
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Sue of West Yorkshire, who had a new Peugeot 308 Diesel Sw Estate (2008 - 2014) on 24/06/2011
Overall: 10 / 10
Volkswagen Scirocco Coupe (2008-14)
Aaron
27/06/2011
27/06/2011
10 / 10
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Aaron of Chester, who had a new VW Scirocco Coupe (2008 - 2014) on 27/06/2011
Overall: 10 / 10
Delivery Person Comments
The delivery guy was very friendly, we had a pleasant chat, and even though it was baking hot sunshine, I did not smell anything nasty coming from his direction :o)
Delivery Punctuality Comments
I received a telephone call asking for directions at just after 8.30am
Overall Punctuality Comments
I received a telephone call asking for directions at just after 8.30am
Improvements
Nothing, it was flawless :o)
Citroen DS3 (2010-15)
Steven
25/06/2011
25/06/2011
8 / 10
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Steven of Glasgow, who had a new Citroen DS3 Diesel Hatchback (2010 - 2015) on 25/06/2011
Overall: 8 / 10
Delivery Person Comments
John at Citroen Edinburgh was very helpful indeed.
Overall Comments
I travelled to Edinburgh to pick the car up. the car was not delivered
Improvements
Nothing. very slick process
Nissan Qashqai+2 (2010-13)
Dan
24/06/2011
24/06/2011
8 / 10
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Dan of Hemel Hempstead, who had a new Nissan Qashqai+2 Hatchback Special Editions (2010 - 2013) on 24/06/2011
Overall: 8 / 10
Delivery Person Comments
He was very helpful and even showed us around the car and explained how to use the various gadgets.
Delivery Punctuality Comments
It arrived earler than expected.
Overall Punctuality Comments
It arrived earler than expected.
Cleanliness Comments
It was very clean inside and only has some small mud marks on the outside.
Damage Comments
We didn't notice it at first but there was a small crack in the windscreen underneath the tax disc holder.
Overall Comments
The car arrived an hour earlier than expected but that was no problem.
Delivery Communication Comments
The driver called the afternoon before to confirm the delivery time.
Nissan Juke (2010-14)
Sandie
23/06/2011
23/06/2011
10 / 10
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Sandie of Thornhill, Dumfries & Galloway, who had a new Nissan Juke Hatchback (2010 - 2014) on 23/06/2011
Overall: 10 / 10
Missing Comments
no spare wheel, i was not informed about until car was delivered
Improvements
just keep giving same standard of service which i have received and you wont go wrong
Peugeot 508 Estate (2011-14)
Sahem
23/06/2011
23/06/2011
8 / 10
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Sahem of Middlesex, who had a new Peugeot 508 Sw Diesel Estate (2011 - 2014) on 23/06/2011
Overall: 8 / 10
Damage Comments
So far nothing apparent
Dealer Service Comments
Did not deal with the dealer so don't know what to write.
Missing Comments
Nothing apparent
Improvements
A bit more precise on delivery time.
Smart fortwo Coupe (2007-14)
Anton
23/06/2011
23/06/2011
6 / 10
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Anton of Henley On Thames, who had a new Smart fortwo Coupe (2007 - 2014) on 23/06/2011
Overall: 6 / 10
Delivery Person Comments
He was very nice and had lots of helpful comments and tips about my new car. Nice bloke.
Delivery Punctuality Comments
The car turned up when they said it would and the bloke phoned me about an hour ahead of time to say he was coming.
Overall Punctuality Comments
The car turned up when they said it would and the bloke phoned me about an hour ahead of time to say he was coming.
Cleanliness Comments
The outside was a complete mess after being driven over 150 miles in the rain. with no mats or paper in the footwell there was a small amount of dirt on the carpet due to the bad weather.
There was also some evidence of polish left on the paintwork.
Damage Comments
No damage to the paint that I could see under the dirt but I wont know for sure until I get it cleaned. The gear stick knob came off in my hand as soon as I used it. I popped it back on and it seems to work fine.
Dealer Service Comments
Im sure this isnt the first car these people have sold and to forget to do the pre-delivery checks and inspections isnt acceptable. I guess this is the reason why this dealer is so cheap.
Overall Comments
The car was driven all the way from Exeter (over 150 miles from me) in the rain and was very dirty when it arrived.
If I return the car in the same messy state you can be sure that I will be charged for it!!
Delivery Communication Comments
These people could have said that they would be delivering the car in the morning and that it would be driven all the way from Exeter as the nice bloke who delivered it knew in advance he was doing it.
Missing Comments
No dealer stamp on my service book and no details about the car had been filled in. Are you sure these guys are authorised Smartie dealers?
Improvements
Deliver the car in a clean condition and let me know delivery time after they booked it in with the driver.
my last car was delivered in the rain with 0 miles on the clock and all clean and shiny! (and they phoned me the day before to let me know when to expect delivery)
Audi A1 3dr Hatch (2010-15)
Iain
23/06/2011
23/06/2011
6 / 10
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Iain of North Tyneside, who had a new Audi A1 Diesel Hatchback (2010 - 2015) on 23/06/2011
Overall: 6 / 10
Vauxhall Astra Estate (2010-12)
Matt
23/06/2011
23/06/2011
10 / 10
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Matt of Burgess Hill, who had a new Vauxhall Astra Sports Tourer (2010 - 2012) on 23/06/2011
Overall: 10 / 10
Damage Comments
Got there earlier than he expected and got a call before hand. Nice guy and good service
Improvements
Nothing it was very,very good
Audi A3 Sportback (2009-13)
22/06/2011
22/06/2011
10 / 10
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of , who had a new Audi A3 Sportback Special Editions (2009 - 2013) on 22/06/2011
Overall: 10 / 10
Improvements
Seems very good efficient and all in order !!
Mercedes E Class Coupe (2009-13)
Phil
21/06/2011
21/06/2011
8 / 10
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Phil of Godalming, who had a new Mercedes E Class Diesel Coupe (2009 - 2013) on 21/06/2011
Overall: 8 / 10
Delivery Person Comments
No instructions given about the car, just handed the keys. Last time Audi took time to explain basic functions and command centre. Was a nice touch
Cleanliness Comments
it had coverd around 150miles in rain and motorway driving
Missing Comments
No nothing missing but car mats would have been nice especially as the locator lugs were there and it looks pants without a mats
Improvements
dirty car due to motoway drive of 150 miles, and small intoduction to main features of car and command centre
Citroen DS3 (2010-15)
Joseph
22/06/2011
22/06/2011
8 / 10
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Joseph of Newcastle Upon Tyne, who had a new Citroen DS3 Diesel Hatchback (2010 - 2015) on 22/06/2011
Overall: 8 / 10
Ford Transit Custom Tourneo L2
Nick
20/06/2011
20/06/2011
10 / 10
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Nick of Bristol, who had a new Ford Transit Custom Tourneo L2 Diesel Fwd (2017 on) on 20/06/2011
Overall: 10 / 10
Delivery Person Comments
polite smart and helpful.
Cleanliness Comments
New clean condition
Overall Comments
On time
Improvements
nothing
Peugeot 5008 Estate (2010-13)
21/06/2011
21/06/2011
10 / 10
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of , who had a new Peugeot 5008 Diesel Estate (2010 - 2013) on 21/06/2011
Overall: 10 / 10
Delivery Person Comments
Body odour????!!!!!!
Nice fella and very colourful.
Delivery Punctuality Comments
As above
Overall Punctuality Comments
As above
Cleanliness Comments
Pristine.
Damage Comments
No visible damage.
Dealer Service Comments
No Arthur Daley here.
Overall Comments
Exactly on time. And phone call before hand. Faultless.
Delivery Communication Comments
You are mental but we love you.
Missing Comments
I didnt get a copy of the delivery note.
Improvements
Nothing :-)
Vauxhall Astra (2005-10)
Ally
21/06/2011
21/06/2011
8 / 10
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Ally of Whitley Bay, who had a new Vauxhall Astra Sport Hatch (2005 - 2010) on 21/06/2011
Overall: 8 / 10
Delivery Person Comments
Very friendly, knew what he was doing.
Delivery Punctuality Comments
Phoned me 3 hours prior to advise of ETA.
Overall Punctuality Comments
Phoned me 3 hours prior to advise of ETA.
Cleanliness Comments
Very clean inside, but because the car had travelled 260 miles in bad weather on the back of a truck, the outside did have some mud on it - nothing that a car wash hasn't sorted though.
Dealer Service Comments
Sent through the tax disc recorded delivery ahead of delivery, however had to be chased by you to actually confirm the delivery date.
Overall Comments
On your website there was an ETA of 14/06/2011, but then I never heard anything and it appears you needed to chase them for a confirmed date (21/06/2011).
Delivery Communication Comments
I felt a little disappointed due tot he fact I had to contact you after the initial ETA had passed to find out the status of the delivery, only to find out it had not been requested of the dealer it seems.
Missing Comments
Nothing was missing, everything you mentioned and I specified was there.
Improvements
Have more fuel in the tank. The indicator was on that fuel was critically low, and as this is a new car I didn't know whether this meant I even had enough to make it to the petrol station (Do they fill the reserve fully at the factory, or just enough to perform the 10 miles it had on the clock when it arrived?)
Volkswagen Transporter T28 SWB Van
James
21/06/2011
21/06/2011
8 / 10
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James of Halesowen, who had a new VW Transporter T28 Swb Diesel (2015 on) on 21/06/2011
Overall: 8 / 10
Delivery Punctuality Comments
Delivery driver called on arrival
Overall Punctuality Comments
Delivery driver called on arrival
Cleanliness Comments
Average as Im sure it was clean before it left!!
Damage Comments
Although the cover for the front tow hook was missing - the delivery driver fitted it when I noted it.
Overall Comments
Its a shame the car had to be driven 180miles to ours from Portsmouth when we have a dealer around the corner. But, hey, thats business and I suppose that dealership offers better comission etc to you. The car came with added squashed insects etc from the journey!
Improvements
Nothing really - it was delivered on the date stated!
Ford Fiesta (2008-12)
17/06/2011
17/06/2011
10 / 10
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of , who had a new Ford Fiesta Hatchback (2008 - 2012) on 17/06/2011
Overall: 10 / 10
Delivery Person Comments
Manager said the delivery guy was really nice!
Mercedes C Class Saloon (2011-14)
17/06/2011
17/06/2011
8 / 10
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of , who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 17/06/2011
Overall: 8 / 10
Damage Comments
very small under 2mm scratch to front valance entered on delivery sheet
Dealer Service Comments
had 3/4 tank of fuel included
Mini Hatch (2010-13)
Maura
16/06/2011
16/06/2011
8 / 10
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Maura of Leeds, who had a new Mini Hatchback Diesel (2010 - 2013) on 16/06/2011
Overall: 8 / 10
Delivery Person Comments
Very nice polite gentleman
Overall Comments
Really good very pleasing.
Volvo C30 Coupe (2010-12)
Kyle
15/06/2011
15/06/2011
8 / 10
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Kyle of South Shields, who had a new Volvo C30 Sports Coupe (2010 - 2012) on 15/06/2011
Overall: 8 / 10
Iveco Daily Double Cab Tipper
16/06/2011
16/06/2011
8 / 10
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of , who had a new Iveco Daily 35s21 Diesel (2014 on) on 16/06/2011
Overall: 8 / 10
Mercedes Sprinter Double Cab Tipper
Tom
15/06/2011
15/06/2011
8 / 10
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Tom of St Neots, who had a new Mercedes Sprinter 514cdi Medium Diesel (2016 on) on 15/06/2011
Overall: 8 / 10
Overall Comments
Driver on time, explained car and controlsvery well
Nissan Qashqai (2010-13)
11/06/2011
11/06/2011
6 / 10
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of , who had a new Nissan Qashqai Hatchback Special Editions (2010 - 2013) on 11/06/2011
Overall: 6 / 10
Overall Comments
It took too long from order to delivery with no explanation of the delay
Delivery Communication Comments
You kept in contact and responded quickly but the issue of how long between order and delivery was never adequately explained. I have had three other new cars on leases in the past from different manufacturers and I've never experienced such a delay.
Mercedes Sprinter Luton
Simon
24/05/2011
24/05/2011
8 / 10
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Simon of Yoxall, who had a new Mercedes Sprinter 519cdi L3 Diesel Rwd (2018 on) on 24/05/2011
Overall: 8 / 10
Delivery Person Comments
Made a real effort to be punctual and professional.
Delivery Punctuality Comments
Rang ahead to confirm time.
Overall Punctuality Comments
Rang ahead to confirm time.
Cleanliness Comments
Was well prepared but had rained on journey.
Damage Comments
Scratch on bonnet and dent on door (photos uploaded for reference).
Dealer Service Comments
Will see if the dent and scratch issues are resolved to our satisfaction.
Overall Comments
Good communication and car delivered when promised.
Delivery Communication Comments
Excellent communication from you, and the dealer rang ahead of time to confirm delivery time, and was spot on the estimate.
Volkswagen Transporter Van
Tom
09/06/2011
09/06/2011
6 / 10
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Tom of Basingstoke, who had a new VW Transporter Van on 09/06/2011
Overall: 6 / 10
Renault Megane Coupe (2009-13)
Woo
10/06/2011
10/06/2011
8 / 10
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Woo of Coventry, who had a new Renault Megane Diesel Coupe (2009 - 2013) on 10/06/2011
Overall: 8 / 10
Cleanliness Comments
Just a bit of dirt on the inside of the doors.
Damage Comments
Only slight scratches/stone chips from the driving it here!
Improvements
not much to improve on! Maybe a free box of chocolates!!!! :D
Smart fortwo Coupe (2007-14)
Leane
27/05/2011
27/05/2011
8 / 10
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Leane of South Cave, who had a new Smart fortwo Coupe (2007 - 2014) on 27/05/2011
Overall: 8 / 10
Vauxhall Astra (2005-10)
Nath
08/06/2011
08/06/2011
8 / 10
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Nath of Oxford, who had a new Vauxhall Astra Sport Hatch (2005 - 2010) on 08/06/2011
Overall: 8 / 10
Delivery Person Comments
Very friendly and polite. He made sure I was completely happy with the delivery and the car before leaving and answered all my questions. He also explained everything I needed to know about the car and showed me around it covering all the important things.
Delivery Punctuality Comments
I was told it would be before 12 mid day and it was. It arrived at 11:45. One thing they could improve on is a phone call when half an hour away so the customer knows when to be ready for delivery.
Overall Punctuality Comments
I was told it would be before 12 mid day and it was. It arrived at 11:45. One thing they could improve on is a phone call when half an hour away so the customer knows when to be ready for delivery.
Cleanliness Comments
The car was in excellent condition inside and out. They put a plastic cover on the seat and put paper mats in the foot wells. The car was sparkling and smelt good inside.
Damage Comments
No damage at all. It was immaculate inside and out.
Dealer Service Comments
Great dealer very pleased with the car.
Overall Comments
Fast delivery, kept the car clean and tidy and the driver was very friendly and polite
Delivery Communication Comments
The communication was very good. I was kept informed the whole time. I would recommend a phone call when half an hour away though, so that the customer knows when to expect arrival of the car.
Missing Comments
Nothing is missing to my knowledge.
Improvements
The only improvents are I would recommend a phone call when half an hour away, so that the customer knows when to expect arrival of the car. Also for the car to be delivered by lorry or trailer so the mileage is less for the customer.
Mercedes C Class Saloon (2011-14)
Steve
09/06/2011
09/06/2011
8 / 10
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Steve of St Albans, who had a new Mercedes C Class Saloon (2011 - 2014) on 09/06/2011
Overall: 8 / 10
Delivery Person Comments
Delivery driver was well dressed (and didn't smell!) and explained the features of the car
Delivery Punctuality Comments
Driver phoned ahead to let me know arrival time
Overall Punctuality Comments
Driver phoned ahead to let me know arrival time
Cleanliness Comments
Bit of bird crap on the car but otherwise very good
Missing Comments
Should I have breakdown cover documents?
Improvements
Nothing! Everything was great!
Honda CR-V Estate (2009-12)
Joe
09/06/2011
09/06/2011
10 / 10
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Joe of Kingston Upon Thames, who had a new Honda CR-V Estate (2009 - 2012) on 09/06/2011
Overall: 10 / 10
Delivery Person Comments
As above.
Overall Comments
I changed the delivery date and this was easy to do. The delivery driver rang me about an hour before he arrived. He was pleasant and professional. The car was in perfect condition, very clean and tidy.
Improvements
Can't think of anything.
Audi A7 Sportback (2010-14)
Steve
09/06/2011
09/06/2011
8 / 10
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Steve of Tattershall, Lincs, who had a new Audi A7 Sportback (2010 - 2014) on 09/06/2011
Overall: 8 / 10
Cleanliness Comments
It needs a good polish inside (quite dusty) and the external needs a good polish. There are several marks on the bodywork where a rough cloth or leather has been used to dry it. It had rained though prior to delivery. I started at average with this but with experience from previous deliveries I have changed it to poor. This is an Audi after all and one would expect near perfection.
Overall Comments
The driver was very pleasant but he did not check if all the equipment was with the car and his knowlege of the cars workings could have been better. Having said that, I like to fiddle with all the toys myself so it's no great problem.
Missing Comments
The SD card for the sat nav is missing so we have been lost since we got it!.
Improvements
Cleaner car, check all the parts are with the car.
Nissan Qashqai+2 (2010-13)
08/06/2011
08/06/2011
10 / 10
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of , who had a new Nissan Qashqai+2 Hatchback Special Editions (2010 - 2013) on 08/06/2011
Overall: 10 / 10
Delivery Person Comments
as above
Delivery Punctuality Comments
as above
Overall Punctuality Comments
as above
Cleanliness Comments
I reckon he had wiped it over as the roads were wet but car was clean, v good
Damage Comments
none
Dealer Service Comments
no adverse things to say
Overall Comments
nice guy, phone 1 hour in advance
Delivery Communication Comments
very impressed with start to finish
Missing Comments
all seems where it should be
Improvements
nothing
Nissan Qashqai (2010-13)
Mike
08/06/2011
08/06/2011
10 / 10
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Mike of Gravesend, who had a new Nissan Qashqai Hatchback Special Editions (2010 - 2013) on 08/06/2011
Overall: 10 / 10
Delivery Person Comments
Good attitude and he took the time to explain details about the vehicle.
Cleanliness Comments
Good considering the car had come 200 miles
Overall Comments
The car came vey early with good communication with the delivery man.
Delivery Communication Comments
Thanks to you and team for your great service.
Mercedes E Class Estate (2010-13)
Phill
03/06/2011
03/06/2011
8 / 10
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Phill of Leicester, who had a new Mercedes E Class Diesel Estate (2010 - 2013) on 03/06/2011
Overall: 8 / 10
Hyundai IX35 Estate (2010-15)
Craig
02/06/2011
02/06/2011
6 / 10
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Craig of Fleet, who had a new Hyundai IX35 Diesel Estate (2010 - 2015) on 02/06/2011
Overall: 6 / 10
Cleanliness Comments
The car was a bit dirty on the outside
Nissan Qashqai (2010-13)
Pete
06/06/2011
06/06/2011
8 / 10
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Pete of Raynes Park, who had a new Nissan Qashqai Hatchback Special Editions (2010 - 2013) on 06/06/2011
Overall: 8 / 10
Delivery Person Comments
Very polite and accomodating
Delivery Punctuality Comments
The car arrived at 14:45 which was right in the middle of the allotted day
Overall Punctuality Comments
The car arrived at 14:45 which was right in the middle of the allotted day
Overall Comments
Car arrived on the specified date
Improvements
nothing, everything went as planned
Kia Sportage Estate (2010-16)
David
07/06/2011
07/06/2011
8 / 10
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David of Aylesbury, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 07/06/2011
Overall: 8 / 10
Delivery Person Comments
Seemed nice enough
Delivery Punctuality Comments
Very please with this aspect
Overall Punctuality Comments
Very please with this aspect
Cleanliness Comments
Becuase is was driven 131 miles there was some dirt naturally and some marks inside but nothing permanent
Overall Comments
Would have been very good but I had to drop the guy off at the train station afterwards, found it a little strange they didn't send someone with him to take him back.
Missing Comments
Not sure what happens at this stage with the log book, maybe you can clarify.
Improvements
Ling nothing, but the delivery people could have sent someone to bring the driver back I think.
Renault Master Double Cab Tipper
Tabs
06/06/2011
06/06/2011
6 / 10
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Tabs of Kent, who had a new Renault Master Lwb Diesel Rwd (2010 on) on 06/06/2011
Overall: 6 / 10
Delivery Person Comments
He suggested I get my mobile to tune it in to the car via blue tooth, and told me about the car.
Delivery Punctuality Comments
He phoned in advance to let me know roughly when he would get here.
Overall Punctuality Comments
He phoned in advance to let me know roughly when he would get here.
Cleanliness Comments
The ivory inside of the car was very clean (even though there were no foot mats), but the outside wasn't washed and there was bird dodo on the back (but it was raining).
Damage Comments
I'll have to wash the car before I answer this question.
Dealer Service Comments
Apart from the missing stuff and the dirty outside (I wouldn't risk a car wash for a new car either).
Missing Comments
The tool kit, folding wheel chock, and the lock for the alloy wheels. Is the service booklet the same as the warranty book cos we have a service booklet.The delivery form unless it is titled
"EG-Ubereinstimmungsbescheinigung" and written in German is also missing.
Improvements
It would have been good to have a duplicate of the form I signed (maybe sent in advance?) on delivery to know what I was supposed to be getting.
Nissan Micra (2010-13)
Andrew
06/06/2011
06/06/2011
8 / 10
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Andrew of Plymouth, who had a new Nissan Micra Hatchback (2010 - 2013) on 06/06/2011
Overall: 8 / 10
Kia Sportage Estate (2010-16)
Steve
06/06/2011
06/06/2011
4 / 10
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Steve of Formby, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 06/06/2011
Overall: 4 / 10
Delivery Communication Comments
your communication was first class but i think the dealer was very lax and the tax disc is registered as end of April and i got my car in June.
Improvements
not driven to end user,this is the first car i have ever had from new which has been driven from the dealer to me,it would erase the above commets on cleanliness.
Mercedes B Class (2008-11)
Mo
02/06/2011
02/06/2011
8 / 10
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Mo of Blackburn, who had a new Mercedes B Class Hatchback (2008 - 2011) on 02/06/2011
Overall: 8 / 10
Audi A1 3dr Hatch (2010-15)
Peter
03/06/2011
03/06/2011
8 / 10
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Peter of Coatbridge, who had a new Audi A1 Diesel Hatchback (2010 - 2015) on 03/06/2011
Overall: 8 / 10
Iveco Daily Double Cab Dropside
Ian
01/06/2011
01/06/2011
8 / 10
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Ian of Waterlooville, who had a new Iveco Daily 35s18 Diesel (2016 on) on 01/06/2011
Overall: 8 / 10
Delivery Punctuality Comments
A time would have been nice, but I understand that you would have to charge extra if they specify a time
Overall Punctuality Comments
A time would have been nice, but I understand that you would have to charge extra if they specify a time
Citroen DS3 (2010-15)
Karl
01/06/2011
01/06/2011
8 / 10
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Karl of Maidstone, who had a new Citroen DS3 Diesel Hatchback (2010 - 2015) on 01/06/2011
Overall: 8 / 10
Delivery Person Comments
Such a nice chap even though his day had been long after his truck broke down. The clutch went on his delivery truck early in the day, but he had it fixed and endeavoured to get to me the same day as promised. Excellent communication with me and we arranged to deliver my car on a neighbouring road so he could unload the car safely. He actually spotted the two minor issues below (under cleanliness) which he said he would take up with the dealer. Very professional and complemented me on my choice of car and colour! Please tell him thank you.
Delivery Punctuality Comments
However, this was down purely to the clutch going on the transporter. Not anyone's fault. My girlfriend's car's clutch went yesterday with no prior warning. Just one of these things. Both Lingscars and delivery driver informed me in advance of situation and ETA. It was still light when the car arrived at 8pm so no problem to inspect.
Overall Punctuality Comments
However, this was down purely to the clutch going on the transporter. Not anyone's fault. My girlfriend's car's clutch went yesterday with no prior warning. Just one of these things. Both Lingscars and delivery driver informed me in advance of situation and ETA. It was still light when the car arrived at 8pm so no problem to inspect.
Cleanliness Comments
A couple of things that the delivery driver spotted: A large smudge on the black shiny dashboard, possibly polish that had not been properly rubbed in. A tow bar eye left in the change compartment in front of the gear stick. He identified it as not belonging to the DS3, but a C3 or similar. He then checked that the correct one was with the spare tyre in the boot. It was. He said he'd make a note to alert dealer.
Damage Comments
Car appears to have lost its ability to fly and shoot lasers. Is this a fault or did I not check the specification correctly? :-)
Dealer Service Comments
Only the big smudge on dash and the random tow bar eye prevented a max score. Not a big issue, but maybe a tiny bit more attention to detail from cleaning team could've got 100%. Just being honest.
Overall Comments
When car arrived it was unloaded quickly and driver asked if I wanted a run through of the basic features (after checking my ID to make sure I wasn't tricking him into giving a free car away). Checked all over car and signed off. Took only 20 minutes, nice and simple!
Delivery Communication Comments
Several emails between Guy at lingscars throughout day and calls phone driver kept me well enough informed to know that car was enroute and would definitely be with me on the 1st June.
Improvements
Nothing.
Nissan Qashqai (2010-13)
Mark
26/05/2011
26/05/2011
8 / 10
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Mark of Billericay, who had a new Nissan Qashqai Hatchback Special Editions (2010 - 2013) on 26/05/2011
Overall: 8 / 10
Missing Comments
only a dust cap from one of the tyres
Improvements
None
Mercedes C Class Saloon (2011-14)
31/05/2011
31/05/2011
10 / 10
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of , who had a new Mercedes C Class Diesel Saloon (2011 - 2014) on 31/05/2011
Overall: 10 / 10
Improvements
nothing !!!!
Mercedes B Class (2008-11)
Andrew
31/05/2011
31/05/2011
6 / 10
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Andrew of Gateshead, who had a new Mercedes B Class Hatchback (2008 - 2011) on 31/05/2011
Overall: 6 / 10
Delivery Person Comments
Nice man, got the feeling he wanted a lift to the Mercedes garage though (miles away!) while I was at work, ended up dropping him off at a bus stop!
Delivery Punctuality Comments
Said he'd be here around 11, was here about 5 past!
Overall Punctuality Comments
Said he'd be here around 11, was here about 5 past!
Cleanliness Comments
Wasn't what I would expect from a "new" car delivery, would think either the valeting would happen up here, they'd run it through a local hand wash, or they'd give you a fiver to get it recleaned!
Dealer Service Comments
Poor show not having stock to fulfil original order, so points off for Mercedes!
Overall Comments
Car was very dirty when delivered, usual motorway dirt on the front, but back was filthy too! Don't think it had been valeted inside, seats and footwells (passenger too) were a bit dirty, but can live with this.
Delivery Communication Comments
Delivery person rang before he was coming, guy and ling very helpful your end.
Missing Comments
When I inspected car at mercedes garage they said USB/iPod/Aux cables came as standard to connect to the input in the glovebox - these aren't present. Mercedes online literature says this too.
Improvements
It's a new car, so it should be shiny and new - try and arrange stuff to be valeted at a local dealer, or some contingency to have it cleaned as it's quite dirty when driven 300 miles :)
Ford Fiesta (2008-12)
David
31/05/2011
31/05/2011
10 / 10
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David of Taunton, who had a new Ford Fiesta Diesel Hatchback (2008 - 2012) on 31/05/2011
Overall: 10 / 10
Mercedes Sprinter Extra High Roof
Kaji
27/05/2011
27/05/2011
8 / 10
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Kaji of London, who had a new Mercedes Sprinter 514cdi Extra Long Diesel (2016 on) on 27/05/2011
Overall: 8 / 10
Delivery Person Comments
Good.
Delivery Punctuality Comments
Very good.
Overall Punctuality Comments
Very good.
Cleanliness Comments
Of course I accept a few dirt as I assume the car droven from EX area.
Dealer Service Comments
I don't know much about them.
Overall Comments
Fine as British standard.
Delivery Communication Comments
as far as I am aware, it was fine.
Missing Comments
I am not sure whether it is their responsibility, but I have not got "completed delivery form" this time as I received one copy two years ago.
Improvements
As to arrival time, if they could give me more specific idea more than two days in advance, I would be hapier man.
I am not talking about accurate time, but a range ie: 10-12 and two days in prior to scheduled delivery date.
Citroen C1 (2009-12)
Steph
27/05/2011
27/05/2011
10 / 10
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Steph of Kings Lynn, who had a new Citroen C1 Hatchback (2009 - 2012) on 27/05/2011
Overall: 10 / 10
Delivery Person Comments
Was very charming considering i answered the door in pyjamas and bed hair!
Improvements
Bring own milk. I offered him a cuppa and then had no milk in the fridge, slightly embarrasing!
Mercedes E Class Estate (2010-13)
Mark
19/05/2011
19/05/2011
8 / 10
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Mark of Doncaster, who had a new Mercedes E Class Diesel Estate (2010 - 2013) on 19/05/2011
Overall: 8 / 10
Delivery Person Comments
not sure whether he was wearing right guard or lynx ...sorry
Delivery Punctuality Comments
he tried to call me but had the wrongnumber on his form last 2 digits mixed around
Overall Punctuality Comments
he tried to call me but had the wrongnumber on his form last 2 digits mixed around
Cleanliness Comments
side of car was covered in looks like tyre black from the wheels no problems just needed washing
Damage Comments
no obvious signs did have a good look around
Dealer Service Comments
just what i expected not sure how they could have improved?
Overall Comments
very helpful delivery driver took me around the car and asked me to check for any damage showed me the 1st aid kit and fire extinguisher explained controls
Improvements
nothing
Ford Fiesta (2008-12)
Andy
26/05/2011
26/05/2011
8 / 10
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Andy of Northallerton, who had a new Ford Fiesta Diesel Hatchback (2008 - 2012) on 26/05/2011
Overall: 8 / 10
Delivery Person Comments
Very helpful currently know what he was talking about.
Delivery Communication Comments
You office confused me a couple of times when I informed you that I was going direct to the dealership to pick the car up. The day before received an e-mail telling me the car was to be delivered by 1pm got me in a little spin. Only a minor thing but check the chat trail would relieve the problem
Improvements
None.
Volvo V50 Estate (2007-12)
Mike
26/05/2011
26/05/2011
10 / 10
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Mike of Aberdeen, who had a new Volvo V50 Diesel Sportswagon (2007 - 2012) on 26/05/2011
Overall: 10 / 10
Delivery Person Comments
Friendly helpful chap
Delivery Punctuality Comments
as above
Overall Punctuality Comments
as above
Cleanliness Comments
Would be unfair to mark it any lower - the inside was immaculate; the outside had dried up rainwater resulting from the transporter journey. But you could tell that behind that the car had been prepped and cleaned up by the dealer after he received it and before he shipped it on.
Dealer Service Comments
Nothing that I can think of that could have been done better.
Overall Comments
Whole delivery aspect was very good: a date was promised at an early point after dealer took delivery and the promised date was adhered to; the day before delivery, I received a curteous phone call to arrange a specific time of delivery; the time was met on the nose; the car was delivered on a transporter (which is obviously the best means)
Delivery Communication Comments
Can't honestly say there was any room left for improvement.
Improvements
Ditto re above
Kia Sportage Estate (2010-16)
Jim
24/05/2011
24/05/2011
8 / 10
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Jim of Durham, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 24/05/2011
Overall: 8 / 10
Overall Comments
Very efficient, if a couple of days early!!
Improvements
A small amount of diesel, not just fumes!!
Audi A1 3dr Hatch (2010-15)
Dan
20/05/2011
20/05/2011
8 / 10
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Dan of Wolverhampton, who had a new Audi A1 Diesel Hatchback (2010 - 2015) on 20/05/2011
Overall: 8 / 10
Improvements
An ETA
Iveco Daily Double Cab Dropside
24/05/2011
24/05/2011
10 / 10
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of , who had a new Iveco Daily 35s16 Diesel (2016 on) on 24/05/2011
Overall: 10 / 10
Delivery Person Comments
Really nice guy. He unloaded the car and parked it up for me, offered to explain all of the controls, but as I'd had 2 of the same car before, I declined. He had a cuppa and a chat and then left back for the garage.
Delivery Punctuality Comments
As above, I was expecting the car at lunchtime, and it arrived mid-morning. Very pleased!
Overall Punctuality Comments
As above, I was expecting the car at lunchtime, and it arrived mid-morning. Very pleased!
Cleanliness Comments
Car was immaculate, both inside & out.
Dealer Service Comments
Got the impression that the dealer actually cared about the car and the brand. Delivery guy was excellent.
Overall Comments
Can't fault the delivery process. I was told that the car would be with me between 12:00 and 13:00, and it actually arrived early at 11:30, so I was happy.
Delivery Communication Comments
I never once had to chase for progress of the order or delivery date. Guy was very efficient.
Improvements
I'm struggling to think of anything. Free car maybe? Kylie sitting in the passenger seat?
Audi A3 Sportback (2008-13)
Annie
24/05/2011
24/05/2011
10 / 10
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Annie of Coatbridge, who had a new Audi A3 Diesel Sportback (2008 - 2013) on 24/05/2011
Overall: 10 / 10
Improvements
Nothing, the delivery service was excellent, the guy who delivered the car was very professional
Volvo V60 Estate (2010-13)
Asa
23/05/2011
23/05/2011
6 / 10
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Asa of Didcot Oxon, who had a new Volvo V60 Diesel Sportswagon (2010 - 2013) on 23/05/2011
Overall: 6 / 10
Delivery Person Comments
I have no problems with the men who delivered the car they were very nice
Delivery Punctuality Comments
All i can say is that it turned up on the day given but was not given a time of delivery or a phone call before hand
Overall Punctuality Comments
All i can say is that it turned up on the day given but was not given a time of delivery or a phone call before hand
Cleanliness Comments
Car very cean and tidy
Dealer Service Comments
Due to delivery time
Overall Comments
Very poor regards the time i had to wait, would expect more from Volvo
Missing Comments
Pre-delivery service not stamped in service book
Improvements
Reduce delivery times
Citroen C1 (2009-12)
Trevor
19/05/2011
19/05/2011
10 / 10
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Trevor of Aylesbury, who had a new Citroen C1 Hatchback (2009 - 2012) on 19/05/2011
Overall: 10 / 10
Delivery Person Comments
polite and friendly
Delivery Punctuality Comments
he came early
Overall Punctuality Comments
he came early
Cleanliness Comments
all clean and tidy
Improvements
i dont think you could have done any more
Citroen DS3 (2010-15)
Fay
20/05/2011
20/05/2011
8 / 10
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Fay of Coventry, who had a new Citroen DS3 Hatchback (2010 - 2015) on 20/05/2011
Overall: 8 / 10
Delivery Person Comments
Super guy very friendly
Delivery Punctuality Comments
arrived before i did at my place of work
Overall Punctuality Comments
arrived before i did at my place of work
Cleanliness Comments
very clean
Overall Comments
The gentleman that delivered the car was superb and very friendly, I was disapointed that the person delivering the car knew nothing about the citroen whther it had a spare wheel etc and that the car tax disc did not arrive in time for the car and has still not arrived 2 days after the delivery and as this was supposed to be recorded signed for delivery and no attempt of this delivery has been made I have been left without the display this tax, which has made me feel a little wary that the police, traffic wardens etc will be drawn to my car.
Missing Comments
my tax disc
Improvements
tax disc should have arrived before the car
Mazda 3 (2009-13)
Louise
20/05/2011
20/05/2011
10 / 10
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Louise of Cannock, who had a new Mazda MAZDA3 Hatchback (2009 - 2013) on 20/05/2011
Overall: 10 / 10
Citroen C1 (2009-12)
Andy
18/05/2011
18/05/2011
6 / 10
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Andy of Long Marston, who had a new Citroen C1 Hatchback (2009 - 2012) on 18/05/2011
Overall: 6 / 10
Delivery Person Comments
Shaun (or Sean) was very personable and friendly, took the time to explain where all the bits and bobs are on the vehicle, very helpful chap.
Delivery Punctuality Comments
I was told PM delivery but had to chase to get the driver to call me with an ETA, although driver was very apologetic he should have called me earlier (I think)
Overall Punctuality Comments
I was told PM delivery but had to chase to get the driver to call me with an ETA, although driver was very apologetic he should have called me earlier (I think)
Cleanliness Comments
The car wasn't that clean, but it had been raining so I guess the spray on the roads caused it.
Missing Comments
The locking wheel nuts were supplied in a box and I had to fit them myself.
Improvements
Communicate better with delivery time
Volkswagen Crafter Cr35 Mwb Diesel
Amy
18/05/2011
18/05/2011
8 / 10
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Amy of Cheadle, who had a new VW Crafter Cr35 Mwb Diesel (2017 on) on 18/05/2011
Overall: 8 / 10
Delivery Person Comments
Very friendly and sorted everything out well.
Delivery Punctuality Comments
N/A as we picked it up.
Overall Punctuality Comments
N/A as we picked it up.
Cleanliness Comments
Very clean.
Dealer Service Comments
Explained features of the car but did not provide the handbook and warranty book.
Overall Comments
(We picked the car up from the dealer) The man we were told to ask for wasn't around so it took a little while for them to sort out the details but we didn't have to wait that long. He talked me through any features of the car that were different from other cars which was good.
Delivery Communication Comments
Very quick to respond.
Missing Comments
Only the handbook and warranty book which I realised I didn't have when I got home. It is possible to get one sent out?
Improvements
N/A as didn't have a delivery. However if evening or Saturday delivery was possible I would have done so you could try to offer extended hours of delivery.
Toyota Auris (2010-12)
Teri
19/04/2011
19/04/2011
8 / 10
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Teri of London, who had a new Toyota Auris Hatchback (2010 - 2012) on 19/04/2011
Overall: 8 / 10
Delivery Person Comments
Very nice guy. Unfortunately supports Liverpool FC
Delivery Punctuality Comments
Much earlier than i had expected leaving me with a day off with my new car
Overall Punctuality Comments
Much earlier than i had expected leaving me with a day off with my new car
Cleanliness Comments
Prestine
Overall Comments
Went smoothly. Delivery man could have known more about dash functions etc, but no big problem with that.
Delivery Communication Comments
No communication from dealer.
Missing Comments
Possibly a key part and parking sensors
Improvements
Given me AM or PM. No biggie
Honda CR-V Estate (2009-12)
Derek
18/05/2011
18/05/2011
10 / 10
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Derek of Tillicoultry, who had a new Honda CR-V Estate (2009 - 2012) on 18/05/2011
Overall: 10 / 10
Delivery Person Comments
Very courteous and helpful. No BO !!!
Delivery Punctuality Comments
8.15 am - you don't get more punctual than that!
Overall Punctuality Comments
8.15 am - you don't get more punctual than that!
Cleanliness Comments
Some road dust on the bodywork but it had been driven for 300 miles from dealership (as mentioned above, driver offered to wash the car before he left). Otherwise car spotless.
Dealer Service Comments
No contact with the dealer but the car was OK.
Overall Comments
Delivery man explained everything about the car and showed me where all the "bits" were (tool kit, wheel nut key, handbook etc). He insisted that examine the car in detail for damage and even offered to wash the road dust off it before he left - very impressed!! Car was perfect.
Delivery Communication Comments
The car was delivered on the day you said it would be. The delivery man did not contact me in advance but as he delivered the car at 8.15 am, I was not exactly left hanging around wondering when he was going to arrive.
Improvements
Nothing!!
Mercedes E Class Saloon (2009-13)
Brian
16/05/2011
16/05/2011
8 / 10
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Brian of Airdrie, who had a new Mercedes E Class Diesel Saloon (2009 - 2013) on 16/05/2011
Overall: 8 / 10
Delivery Person Comments
The gentleman was very well presented, including shirt and tie. He was very pleasantly mannered and also knowledgeable about the car
Delivery Punctuality Comments
Estimated arrival was 16.00, actual arrival time was 16.15, this was after a very long delivery journey.
Overall Punctuality Comments
Estimated arrival was 16.00, actual arrival time was 16.15, this was after a very long delivery journey.
Cleanliness Comments
Car was immaculate inside, but long delivery journey and rainy conditions affected outside condition
Damage Comments
Due to rainy conditions the delivery gentlemen agreed to mark the delivery lines accordingly and that I could inspect the car and go back to them within 24hrs. I have checked the car and there are no visible defects on delivery.
Dealer Service Comments
My only real grip would be that the car was driven so long a distance on delivery. I realise this is down to you chipping away at the dealers to secure good deals, but a new car driven 499 miles before taking delivery does tarnish the whole "New" experience.
Overall Comments
The delivery day process started off by receiving a message from yourself reference estimated delivery time.
I was then contacted by the delivery gentlemen to advise he was approx 90 minutes away from delivery.
Delivery Communication Comments
Cannot fault the delivery communication process
Improvements
Delivery with the least amount of miles on the clock, on reflection I would have preferred to pay extra for a trailer delivery.
Nissan Qashqai+2 (2010-13)
Jason
17/05/2011
17/05/2011
8 / 10
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Jason of Hurstpierpoint, who had a new Nissan Qashqai+2 Hatchback Special Editions (2010 - 2013) on 17/05/2011
Overall: 8 / 10
Delivery Person Comments
Nice guy, explained the cars features, called before to arrange a good time and was on time. Overall very good
Delivery Punctuality Comments
On time
Overall Punctuality Comments
On time
Cleanliness Comments
Very clean
Damage Comments
Minor scratch on headlight
Overall Comments
Good experience
Improvements
I did not receive a copy of the delivery form
Chevrolet Captiva Estate (2007-10)
Helen
13/05/2011
13/05/2011
8 / 10
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Helen of Leeds, who had a new Chevrolet Captiva Diesel Estate (2007 - 2010) on 13/05/2011
Overall: 8 / 10
Delivery Person Comments
Very pleasant, partner dropped him at the train station.
Dealer Service Comments
Hard to say, only time will tell....
Overall Comments
Delivered very early which was good but did not receive a call 1/2 hour before arrival so he had to wait whilst children were dropped at school.
Improvements
Call before ETA.
Nissan Micra (2010-13)
Diane
15/04/2011
15/04/2011
8 / 10
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Diane of Southampton, who had a new Nissan Micra Hatchback (2010 - 2013) on 15/04/2011
Overall: 8 / 10
Delivery Person Comments
Polite and happy to answer questions
Delivery Punctuality Comments
Would have been very good had they got the phone numbers right! :-/
Overall Punctuality Comments
Would have been very good had they got the phone numbers right! :-/
Overall Comments
The guy who delivered it was good. Happy to hang around and answer any questions I had, not too eager to rush off. He had tried to phone me an hour before arrival on both my landline and mobile, but whoever gave him the numbers got both of them wrong. Pity as it would have helped to have known in advance when abouts my car was due to be delivered
Delivery Communication Comments
Excellent from you, dealer needs to double check phone nos!
Improvements
A frequently asked questions sheet would help. When your car is delivered you are looking for scratches etc. Sometimes whilst the person is there it is useful to ask how basic things work. For example how the back seats fold down. I know you can look this up in the manual but there are some things that are useful to know straight away.
Volkswagen Crafter Cr35 Mwb Diesel
Nick
13/05/2011
13/05/2011
8 / 10
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Nick of Hellifield, who had a new VW Crafter Cr35 Mwb Diesel (2017 on) on 13/05/2011
Overall: 8 / 10
Delivery Communication Comments
Super fast responses
Missing Comments
Not that i can think of.
Improvements
Nothing much. Perhaps let me know that i would have to arrange a lift for delivery person to the train station???
Toyota Rav 4 Estate (2010-12)
Jan
13/05/2011
13/05/2011
8 / 10
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Jan of York, who had a new Toyota Rav 4 Diesel Estate (2010 - 2012) on 13/05/2011
Overall: 8 / 10
Audi A3 3dr Hatch (2008-12)
Nicky
11/05/2011
11/05/2011
8 / 10
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Nicky of Southsea, who had a new Audi A3 Diesel Hatchback (2008 - 2012) on 11/05/2011
Overall: 8 / 10
Nissan Qashqai (2010-13)
Neil
12/05/2011
12/05/2011
6 / 10
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Neil of Houghton Le Spring, who had a new Nissan Qashqai Hatchback Special Editions (2010 - 2013) on 12/05/2011
Overall: 6 / 10
Delivery Person Comments
No probs very polite
Delivery Punctuality Comments
As above later than I was told but I was kept informed and he rang me to say he left and that he was nearly there
Overall Punctuality Comments
As above later than I was told but I was kept informed and he rang me to say he left and that he was nearly there
Cleanliness Comments
Bit of road dirt here and there but it had driven over 200 miles
Dealer Service Comments
No contact othern than with the bloke who dropped it off
Overall Comments
The only issue was I believed it was going to be mid to late morning and the car turned up at 4:30 pm
Delivery Communication Comments
Only problem was some confusion about the time meaning I stayed in all day
Improvements
All ok better if you could know a couple of days in advance what time they will be there
Kia Sportage Estate (2010-16)
Stuart
12/05/2011
12/05/2011
8 / 10
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Stuart of Goole, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 12/05/2011
Overall: 8 / 10
Renault Megane (2010-14)
Jo
26/01/2011
26/01/2011
8 / 10
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Jo of Wakefield, who had a new Renault Megane Diesel Coupe Cabriolet (2010 - 2014) on 26/01/2011
Overall: 8 / 10
Damage Comments
Very minor damage reported on the handover sheet.
Overall Comments
They delivered to my workplace at the arranged time which was very convenient.
Improvements
The man who delivered did not know how to operate the convertible roof so we thought it didn't work. He was all set to take the car back but then took advice from someone via telephone and found that not all the steps had been followed. He was very pleasant but possibly not entirely prepared.
Volkswagen Crafter Cr35 Mwb Diesel
Jon
11/05/2011
11/05/2011
8 / 10
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Jon of Poole, who had a new VW Crafter Cr35 Mwb Diesel (2017 on) on 11/05/2011
Overall: 8 / 10
Damage Comments
The car had been scratched before delivery and was repaired when we got it
Vauxhall Corsa (2011-14)
Andy
09/05/2011
09/05/2011
8 / 10
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Andy of Richmond, who had a new Vauxhall Corsa Hatchback (2011 - 2014) on 09/05/2011
Overall: 8 / 10
Overall Comments
Driver came in the morning as requested and phoned up 45 mins before arriving to confirm exact address details and get final directions. Only (very minor) problem was that car had come from Stoke and was a bit grubby.
Improvements
Nothing really, can't expect car to be spotless after 160 miles of motorway driving.
Citroen C1 (2009-12)
Neil
09/05/2011
09/05/2011
6 / 10
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Neil of Wakefield, who had a new Citroen C1 Hatchback (2009 - 2012) on 09/05/2011
Overall: 6 / 10
Delivery Punctuality Comments
Can't comment, wasn't given a time
Overall Punctuality Comments
Can't comment, wasn't given a time
Overall Comments
Would have been nice to have been given a rough delivery time.
Volkswagen Passat Estate (2011-14)
06/05/2011
06/05/2011
8 / 10
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of , who had a new VW Passat Diesel Estate (2011 - 2014) on 06/05/2011
Overall: 8 / 10
Citroen C1 (2009-12)
Tim
06/05/2011
06/05/2011
8 / 10
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Tim of Derby, who had a new Citroen C1 Hatchback (2009 - 2012) on 06/05/2011
Overall: 8 / 10
Delivery Punctuality Comments
phoned at 11 to say would be there about 1pm, actually arrived at 1:15
Overall Punctuality Comments
phoned at 11 to say would be there about 1pm, actually arrived at 1:15
Cleanliness Comments
just motorway dead bugs
Dealer Service Comments
never really knew who dealer was
Improvements
confirmed dates earlier in the process, but it all worked out in the end!
Vauxhall Astra Estate (2010-12)
Si
28/04/2011
28/04/2011
8 / 10
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Si of Wallsend, who had a new Vauxhall Astra Diesel Sports Tourer (2010 - 2012) on 28/04/2011
Overall: 8 / 10
Delivery Person Comments
Nice friendly chap!
Cleanliness Comments
Wasnt exceptionally pristine and the outside of the car needed a good wash!
Overall Comments
Got a telephone call the day before to inform us of delivery expected time and this was when it got delivered!
Missing Comments
No delivery signed sheet
Nissan Qashqai (2010-13)
Darren
28/04/2011
28/04/2011
8 / 10
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Darren of Coventry, who had a new Nissan Qashqai Hatchback Special Editions (2010 - 2013) on 28/04/2011
Overall: 8 / 10
Cleanliness Comments
It was a bit dirty actually,there was mud all over the pedals
Audi TT Convertible (2007-14)
04/05/2011
04/05/2011
8 / 10
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of , who had a new Audi TT Roadster (2007 - 2014) on 04/05/2011
Overall: 8 / 10
Damage Comments
just a slight scratch - not anything to worry too much about
Improvements
A delivery time would have been good, but not if it was going to cost £250!
Nissan Qashqai+2 (2010-13)
Lee
03/05/2011
03/05/2011
10 / 10
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Lee of Liverpool, who had a new Nissan Qashqai+2 Hatchback Special Editions (2010 - 2013) on 03/05/2011
Overall: 10 / 10
Delivery Person Comments
Kevin was very nice, friendly person
Delivery Punctuality Comments
Arrived 10.00am
Overall Punctuality Comments
Arrived 10.00am
Cleanliness Comments
Factory condition
Overall Comments
Could have asked for anything better
Improvements
Temporary insurance
Citroen DS3 (2010-15)
Rich
27/04/2011
27/04/2011
8 / 10
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Rich of Wolverhampton, who had a new Citroen DS3 Diesel Hatchback (2010 - 2015) on 27/04/2011
Overall: 8 / 10
Cleanliness Comments
car needed washing as it had been on a lorry. inside was fine
Overall Comments
car was dirty having come off the back of a lorry.
Ford Transit Custom 340 L2 Van
Priti
28/04/2011
28/04/2011
8 / 10
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Priti of Kent, who had a new Ford Transit Custom 340 L2 Diesel Fwd (2017 on) on 28/04/2011
Overall: 8 / 10
Nissan Qashqai (2010-13)
Simon
27/04/2011
27/04/2011
8 / 10
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Simon of Watford, who had a new Nissan Qashqai Hatchback Special Editions (2010 - 2013) on 27/04/2011
Overall: 8 / 10
Overall Comments
Car bit dusty and dirty but to be expected of a 200 mile drive
Delivery Communication Comments
Even if you did bust my balls over the driving licence
Improvements
Cleaned the car
Ford Fiesta (2008-12)
Dean
27/04/2011
27/04/2011
10 / 10
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Dean of Bridgend, who had a new Ford Fiesta Diesel Hatchback (2008 - 2012) on 27/04/2011
Overall: 10 / 10
Improvements
nothing
Citroen C1 (2009-12)
Paul
21/04/2011
21/04/2011
8 / 10
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Paul of Wallsend, who had a new Citroen C1 Hatchback (2009 - 2012) on 21/04/2011
Overall: 8 / 10
Cleanliness Comments
Found bits of green tape on front bumper, guessing this was what the care was covered in. Drivers door handle has white bit (like of someone touched the handle with white paint on their hand and left light smudge) delivery person said this should polish off.
Mercedes Sprinter Chassis Cab
Lyn
21/04/2011
21/04/2011
8 / 10
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Lyn of Ludlow, who had a new Mercedes Sprinter 311cdi L2 Diesel Fwd (2018 on) on 21/04/2011
Overall: 8 / 10
Missing Comments
We were told we would receive some "Ling' car mats and a 1st aid kit, but they were not in the car.
Improvements
Included the free mats and 1st aid kit!
Iveco Daily Double Cab Dropside
20/04/2011
20/04/2011
10 / 10
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of , who had a new Iveco Daily 35c14 Diesel (2016 on) on 20/04/2011
Overall: 10 / 10
Overall Comments
The driver thought teh service she received was excellent!!!!
Audi A4 Estate (2008-11)
21/04/2011
21/04/2011
10 / 10
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of , who had a new Audi A4 Diesel Avant (2008 - 2011) on 21/04/2011
Overall: 10 / 10
Delivery Person Comments
Excellent, very nice man
Delivery Punctuality Comments
It was early!
Overall Punctuality Comments
It was early!
Cleanliness Comments
Spotless
Overall Comments
On time and professional
Improvements
Nothing
Vauxhall Corsa (2011-14)
Mark
20/04/2011
20/04/2011
8 / 10
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Mark of Gillingham, who had a new Vauxhall Corsa Hatchback (2011 - 2014) on 20/04/2011
Overall: 8 / 10
Delivery Communication Comments
The only thing I didn't get was a call in the morning from the dealer/delivery guys before the car turned up, however, very happy that it was a nice early delivery so that really didn't matter that much.
Mercedes E Class Coupe (2009-13)
Bhasen
19/04/2011
19/04/2011
8 / 10
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Bhasen of Leicester, who had a new Mercedes E Class Diesel Coupe (2009 - 2013) on 19/04/2011
Overall: 8 / 10
Delivery Person Comments
body odour was not too bad but could have done with some listermint
Delivery Punctuality Comments
on time bravo
Overall Punctuality Comments
on time bravo
Cleanliness Comments
it had come all the way from exeter some 200 miles away so it was a bit dirty but there you go
Damage Comments
not that i am aware of
Missing Comments
i am just concern about the V5 form registration
Improvements
could have delivered on a trailer
Volkswagen Passat Saloon (2011-14)
14/04/2011
14/04/2011
8 / 10
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of , who had a new VW Passat Diesel Saloon (2011 - 2014) on 14/04/2011
Overall: 8 / 10
Missing Comments
Instead of my name it had Guy as the recipient
Kia Ceed Estate (2009-12)
David
13/04/2011
13/04/2011
10 / 10
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David of Hebburn, who had a new Kia Ceed Diesel Station Wagon (2009 - 2012) on 13/04/2011
Overall: 10 / 10
Delivery Person Comments
Nice guy, took his time to show us everything
Improvements
Ordered some blinds from THE BLINDS PLACE !
Nissan Qashqai (2010-13)
Tony
12/04/2011
12/04/2011
8 / 10
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Tony of Redcar, who had a new Nissan Qashqai Hatchback Special Editions (2010 - 2013) on 12/04/2011
Overall: 8 / 10
Delivery Person Comments
Very pleasant man.
Delivery Punctuality Comments
nice and early 9am
Overall Punctuality Comments
nice and early 9am
Cleanliness Comments
Immaculate inside as expected. Outside was a bit dusty with dried water marks (it may have rained when he driven it over from Bradford)
Dealer Service Comments
extra points for Arval supplying car mats.
Overall Comments
Good - Arval supplied car mats which was very good. Bad - It was driven to me which meant it needed a wash.
Improvements
I would prefer the car to be transported rather than driven.
Volvo C30 Coupe (2010-12)
Mark
12/04/2011
12/04/2011
6 / 10
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Mark of Manchester, who had a new Volvo C30 Diesel Sports Coupe (2010 - 2012) on 12/04/2011
Overall: 6 / 10
Delivery Punctuality Comments
They said it would be an am delivery and they turned up at 11:59am, so they were just about correct
Overall Punctuality Comments
They said it would be an am delivery and they turned up at 11:59am, so they were just about correct
Cleanliness Comments
The outside was slighty dirty and there were scuffs of dirt on the door inside, looks like where shoes have rubbed on them getting in and out
Delivery Communication Comments
They said the delivery driver would call me in the morning to let me know estimated delivery time, but they never phoned and just turned up
Improvements
The delivery driver had no way of getting back to where he needs to be, so had to drop him off at the train station. No phone calls from the delivery person on the day to say estimated time. Covering the seats inside with plastic and trying to avoid dirty marks inside
Kia Sportage Estate (2010-16)
Jeremy
11/04/2011
11/04/2011
8 / 10
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Jeremy of Ayr, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 11/04/2011
Overall: 8 / 10
Delivery Person Comments
Some crisps left in the car but it was a long drive, he must have been hungry!
Delivery Punctuality Comments
Spot on.
Overall Punctuality Comments
Spot on.
Cleanliness Comments
Pretty clean outside, not spotless. I'd feel I was being picky if I said I'd have prefered it put through a car wash prior to delivery. Some small crumbs / crisps inside.
Dealer Service Comments
See moan above about roof bars.
Overall Comments
Pretty straightforward. The pre delivery info from yourselves helped.
Missing Comments
I checked with you if Roof Bars to go on the roof rails were included or if I needed to order these. You'll remember that roof rails were a major influence in the choice of car! I think Gary checked with the dealer who said I did not need to order roof bars as they were included.
To be honest, I didn't believe this from the stupid dealer. It sounded too good to be true, and indeed there are no roof bars to go on the rails :(
I need bars for Kayaking!
https://picasaweb.google.com/lh/photo/JxtkssUW-oRYdeJPP3tbQZvZ1Ca0rS2SRR7Cc5vADM4?feat=directlink
I'll order some.
Improvements
It's a small thing, but crumbs in the car is not great.
Mercedes C Class Estate (2008-11)
Edward
11/04/2011
11/04/2011
8 / 10
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Edward of Newbury, who had a new Mercedes C Class Diesel Estate (2008 - 2011) on 11/04/2011
Overall: 8 / 10
Delivery Person Comments
Very helpful though couldn't help with some of the more obscure buttons!
Damage Comments
Slight paint chip on front skirt. MB representative agreed it and noted it.
Delivery Communication Comments
The dealer did not get round to confirming delivery (though had suggested proposed date of 11 April would be OK) until Ling confirmed delivery at the end of last week.
Improvements
It would have been very helpful if the time of day could be confirmed before the day itself.
Ford Kuga Estate (2008-12)
Chris
13/01/2011
13/01/2011
8 / 10
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Chris of Woolton Hill, who had a new Ford Kuga Diesel Estate (2008 - 2012) on 13/01/2011
Overall: 8 / 10
Overall Comments
The delivery guys had the wrong paperwork....not the paperwork for my car!
Kia Sportage Estate (2010-16)
Rosco
06/04/2011
06/04/2011
10 / 10
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Rosco of Renfrewshire, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 06/04/2011
Overall: 10 / 10
Missing Comments
The front page of the Warranty Information and Service Record book has not been completed or stamped by the dealer. Is that okay?
Improvements
Nothing, delivery went without any problems.
Mercedes C Class Saloon (2009-11)
Rish
09/04/2011
09/04/2011
10 / 10
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Rish of Beckenham, who had a new Mercedes C Class Saloon Special Eds (2009 - 2011) on 09/04/2011
Overall: 10 / 10
Delivery Person Comments
Pleasant chap.
Delivery Punctuality Comments
No problems here and was phoned in advance to arrange a particular time
Overall Punctuality Comments
No problems here and was phoned in advance to arrange a particular time
Cleanliness Comments
Bit of brake dust, but that could not be helped. Inside was spotless.
Dealer Service Comments
Very efficient and courteous
Overall Comments
Simon delivered the car and was very helpful in ensuring I knew about the car features. He covered off the mileage and any scratches.
Delivery Communication Comments
Dealt directly with Mercedes - no problems
Citroen C1 (2009-12)
Linda
08/04/2011
08/04/2011
8 / 10
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Linda of Accrington, who had a new Citroen C1 Hatchback (2009 - 2012) on 08/04/2011
Overall: 8 / 10
Delivery Person Comments
The delivery driver was getting a little stressed because I was actually on the phone sorting out the car insurance when he arrived (not expected car that day as I said) and he had a train to catch. I gave him a lift to the station in my NEW CAR. The level crossing gates were just closing as I dropped him off so I am pretty sure he caught it.
Delivery Punctuality Comments
arrived earlier than expected (repeating myself here!!!)
Overall Punctuality Comments
arrived earlier than expected (repeating myself here!!!)
Cleanliness Comments
inside windows a bit 'smudgy' and there is a circle on window where it looks like a sucker has been (maybe sat nav holder)
Damage Comments
none
Dealer Service Comments
can't comment because had no dealings with supplying dealer
Overall Comments
I was pleasantly surprised when I received a phone call on Friday morning to say the car was only 5 minutes away. I hadn't seen your message to say that it was going to be with me by lunch time so I thought I was going to have to wait until I returned from my standby. It actually arrived about 1030.
Improvements
nothing - very satisfied
Vauxhall Astra (2005-10)
Dave
07/04/2011
07/04/2011
8 / 10
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Dave of Colchester, who had a new Vauxhall Astra Sport Hatch (2005 - 2010) on 07/04/2011
Overall: 8 / 10
Delivery Person Comments
Very professional and polite (probably because he had been off roading in it just prior to arriving!)
Cleanliness Comments
The inside was clean, but not as clean as I was expecting and had previously had with a brand new car. the outside was dirty with running water marks around the body work. Also the tyres were muddy and the wheel arches were muddy, like it had been driven across a field or rural etc. Also inside the nearside door along the bottom of the door and frame was caked in a creamy thick grease solution? I think, which took ages to get off?
Damage Comments
A scratch on the nearside door pillar, which I did not notice until after I had signed to say there wasnt and was cleaning the car
Overall Comments
The car was dirty on arrival, but it was driven rather than loaded so i signed the sheet as satisfied etc upon delivery. There was mud all up the wheel arches? Not sure if the chap had been scrambling!!!!
Delivery Communication Comments
Had a countdown from yourselves and a phone call from the dealer to varify times etc
Improvements
Just the cleanliness. Never had this with the last car as it was immaculate. I'm typical english, if it's something I can sort myself(i.e. clean it, which is what I did for 2 hours after I had signed to say I was happy that it was clean!) then i will say i'm happy. What would have happened if i'd said I wasnt happy? I couldn't see the delivery chap with a chamois leather in his hand giving it a going over some how, so whats the point of making an issue of it.... but this is a survey!!!! However.... I will be a Ling customer forever and I recomend you to all my colleagues (and theres a lot of us!)
Nissan Qashqai (2010-13)
Jean
06/04/2011
06/04/2011
10 / 10
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Jean of Selby, who had a new Nissan Qashqai Hatchback Special Editions (2010 - 2013) on 06/04/2011
Overall: 10 / 10
Cleanliness Comments
Bling Bling Clean
Overall Comments
Car was in best condition that I have seen on a new car delivered to me :-) Well Happy
Delivery Communication Comments
Can't complain at all
Missing Comments
RAC Sticker
Improvements
Bunch of flowers
Nissan Qashqai (2010-13)
Chris
30/03/2011
30/03/2011
8 / 10
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Chris of Redhill, who had a new Nissan Qashqai Hatchback Special Editions (2010 - 2013) on 30/03/2011
Overall: 8 / 10
Overall Comments
Driver phoned ahead with approximate delivery time
Ford Fiesta (2008-12)
Sandie
06/04/2011
06/04/2011
8 / 10
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Sandie of Hampshire, who had a new Ford Fiesta Diesel Hatchback (2008 - 2012) on 06/04/2011
Overall: 8 / 10
Improvements
Not much really but I guess if it was delivered on the back of a car transporter it would have less miles......
Otherwise perfect!
Nissan Qashqai+2 (2010-13)
Sean
01/03/2011
01/03/2011
10 / 10
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Sean of Coventry, who had a new Nissan Qashqai+2 Hatchback Special Editions (2010 - 2013) on 01/03/2011
Overall: 10 / 10
Delivery Person Comments
Very nice guy and I even gave him a lift to the train station
Delivery Punctuality Comments
Earlier than arranged which was brilliant
Overall Punctuality Comments
Earlier than arranged which was brilliant
Cleanliness Comments
The car was spotless
Damage Comments
No damage at all
Overall Comments
Arrived on time with excellent communication
Delivery Communication Comments
I am absolutely over the moon with the whole service
Missing Comments
Nothing missing
Improvements
I could not fault anthing about the whole process
Nissan Juke (2010-14)
Linda
07/04/2011
07/04/2011
8 / 10
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Linda of Motherwell, who had a new Nissan Juke Hatchback (2010 - 2014) on 07/04/2011
Overall: 8 / 10
Cleanliness Comments
WOuld have preferred it sparkling clean on the outside and with car mats provided, but understand it was driven 200 miles for delivery so there was a little dirt on the car.
Improvements
more thorough walkround offered, car cleaned locally before delivery, car mats supplied instead of brown paper in teh footwell, and I felt awkward when the driver said he was going to have to hitch hike back home 200 miles, so I gave hi a lift to the motorway slip road. doesn't look very professional for the delivery company not to provide home transport for delivery guy!
Mercedes C Class Estate (2008-11)
Dave
06/04/2011
06/04/2011
8 / 10
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Dave of Gillingham, who had a new Mercedes C Class Diesel Estate (2008 - 2011) on 06/04/2011
Overall: 8 / 10
Overall Comments
dealer went out of there way, when I said I was putting personal plate on car to send me an extra set of plates predrilled with my personal number on. excellent service
Improvements
nothing really
Nissan Juke (2010-14)
Dave
06/04/2011
06/04/2011
8 / 10
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Dave of Dudley, who had a new Nissan Juke Diesel Hatchback (2010 - 2014) on 06/04/2011
Overall: 8 / 10
Delivery Person Comments
Very friendly and polite, nothing to complain about the Delivery Person
Delivery Punctuality Comments
Cant fault them being 5 mins late
Overall Punctuality Comments
Cant fault them being 5 mins late
Cleanliness Comments
Some bug squash on the car and general motorway crap, cant complain really, but was hoping the car would arrive on a trailer, but again considering it was free ;)
Dealer Service Comments
Cant say, no one has contacted me from the dealer other than the delivery person
Improvements
Other than a quick call from the dealer to introduce themselves, I have no faults or complaints about communication from Lings or the Delivery Person.
Volkswagen Caddy C20 Van
Jim
06/04/2011
06/04/2011
8 / 10
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Jim of Tunbridge Wells, who had a new VW Caddy C20 on 06/04/2011
Overall: 8 / 10
Delivery Punctuality Comments
bang on time !
Overall Punctuality Comments
bang on time !
Cleanliness Comments
The car was a little dirty, but it had just been driven 274 miles.
Dealer Service Comments
Can't really comment but based on the delivery
Overall Comments
Only comment would be that the car was a little dirty, but it had just been driven 274 miles.
Improvements
Not much !
Volkswagen Caddy Maxi C20 Van
Tom
05/04/2011
05/04/2011
8 / 10
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Tom of Tetbury, who had a new VW Caddy Maxi C20 on 05/04/2011
Overall: 8 / 10
Honda CR-V Estate (2009-12)
Andy
16/12/2010
16/12/2010
10 / 10
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Andy of Corby, who had a new Honda CR-V Estate (2009 - 2012) on 16/12/2010
Overall: 10 / 10
Citroen DS3 (2010-15)
Janice
01/04/2011
01/04/2011
8 / 10
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Janice of Alfreton, who had a new Citroen DS3 Diesel Hatchback (2010 - 2015) on 01/04/2011
Overall: 8 / 10
Delivery Person Comments
Very pleasant chap. My car was seen on the transporter at 7 AM and they decided it was probably too early and called for a cuppa as it arrived with me at 8.
Delivery Punctuality Comments
Arrived at 8am :)
Overall Punctuality Comments
Arrived at 8am :)
Delivery Communication Comments
Probably should Very good I'm just impatient.
Missing Comments
Not missing as Citroen apparently don't provide one. A spare tyre would have been nice and not just a compression kit.
Improvements
None to think of. I just wanted a car that was not available anywhere so I had to wait but good things come to those that wait so I'm happy now :)
Ford Transit Custom 340 L2 Van
Jane
01/04/2011
01/04/2011
8 / 10
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Jane of Stowmarket, who had a new Ford Transit Custom 340 L2 Diesel Fwd (2017 on) on 01/04/2011
Overall: 8 / 10
Overall Comments
The delivery driver was here bright and early all as promised and couldnt have been more helpful
Improvements
nothing
Citroen C4 Grand Picasso Estate (2010-13)
Tweazle
14/03/2011
14/03/2011
10 / 10
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Tweazle of Eastleigh, who had a new Citroen C4 Grand Picasso Diesel Estate (2010 - 2013) on 14/03/2011
Overall: 10 / 10
Damage Comments
As noted above, there is an imperfection in the paint on the bottom of the door sill (on the body, not the door itself) which was noted in the sign off documentation. The lady that handed the keys over promised that this would be corrected free of charge when the car is first serviced.
Overall Comments
Very nice lady took me round the car, showed me how the controls work. Didn't make a fuss about the imperfection in the paint on the bottom of the drivers door.
Citroen C1 (2009-12)
Stuart
25/03/2011
25/03/2011
6 / 10
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Stuart of Reading, who had a new Citroen C1 Hatchback (2009 - 2012) on 25/03/2011
Overall: 6 / 10
Delivery Punctuality Comments
See my comments on the other tab :-)
Overall Punctuality Comments
See my comments on the other tab :-)
Cleanliness Comments
This car also had a lot of bug splatter and a dirty windscreen (inside)
Dealer Service Comments
I've had nothing from the dealer
Missing Comments
RAC/AA documents?
Improvements
Better communication from the delivery company
Citroen C1 (2009-12)
Stuart
25/03/2011
25/03/2011
6 / 10
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Stuart of Reading, who had a new Citroen C1 Hatchback (2009 - 2012) on 25/03/2011
Overall: 6 / 10
Delivery Punctuality Comments
There was no communication from the delivery company so I had to guess a time of arrival given where they were coming from and what time I was told (by Ling's Cars) they were planning to leave.
Overall Punctuality Comments
There was no communication from the delivery company so I had to guess a time of arrival given where they were coming from and what time I was told (by Ling's Cars) they were planning to leave.
Cleanliness Comments
137 delivery miles had created quite a collection of dead bugs and the inside of the windscreen needed a proper clean. It looked like it hadn't been touched since installation.
Dealer Service Comments
I've had no interaction with them at all.
Missing Comments
I thought RAC/AA etc coverage was included but can't find any paperwork.
Improvements
Better communication from the delivery people.
Renault Megane Coupe (2009-13)
Emma
30/03/2011
30/03/2011
10 / 10
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Emma of Northampton, who had a new Renault Megane Diesel Coupe (2009 - 2013) on 30/03/2011
Overall: 10 / 10
Citroen C1 (2009-12)
Fas
31/03/2011
31/03/2011
8 / 10
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Fas of London, who had a new Citroen C1 Hatchback (2009 - 2012) on 31/03/2011
Overall: 8 / 10
Delivery Person Comments
didnt think the polish marks were on issue. we had to insist to have it on the form
Overall Comments
just dome polish marks
Ford Fiesta (2008-12)
Ad
30/03/2011
30/03/2011
8 / 10
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Ad of Bristol, who had a new Ford Fiesta Diesel Hatchback (2008 - 2012) on 30/03/2011
Overall: 8 / 10
Improvements
Nothing
Nissan Qashqai (2010-13)
Bill
02/03/2011
02/03/2011
6 / 10
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Bill of Corby, who had a new Nissan Qashqai Hatchback (2010 - 2013) on 02/03/2011
Overall: 6 / 10
Delivery Person Comments
As before pleasesant
Delivery Punctuality Comments
On time as promised.
Overall Punctuality Comments
On time as promised.
Cleanliness Comments
No issues
Damage Comments
all OK
Dealer Service Comments
No communication other than delivery time, delivery person had no knowledge of the car and its functions. Handover consisted of passing over keys and telling me that the manual was in the glove compartment, no explanation of any of the features on the car, very poor.
Overall Comments
Ok delivery chap pleasant and on time
Missing Comments
Multi CD player now UBS reader no info supplied prior to delivery.
Improvements
Proper handover, instructions on special or all features.
Nissan Qashqai (2010-13)
Stuart
30/03/2011
30/03/2011
8 / 10
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Stuart of Middlesbrough, who had a new Nissan Qashqai Hatchback (2010 - 2013) on 30/03/2011
Overall: 8 / 10
Cleanliness Comments
A bit of mud on the door trims inside
Overall Comments
Delivery a bit early 6.45 am but rather have the car early then wait in all day.
Improvements
Not much to improve on, Maybe Try to Squeeze petrol out of the dealers in these hard times.
Toyota Auris (2010-12)
Lynz
29/03/2011
29/03/2011
10 / 10
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Lynz of Paisley, who had a new Toyota Auris Hatchback (2010 - 2012) on 29/03/2011
Overall: 10 / 10
Delivery Person Comments
Driver was very friendly,helpful & informative.
Delivery Punctuality Comments
Excellent, arrived bang on time.
Overall Punctuality Comments
Excellent, arrived bang on time.
Overall Comments
Delivery driver called ahead and arrived at the time stated.
Improvements
Nothing I received a first class service, thanks.
Mercedes C Class Estate (2009-11)
Maureen
29/03/2011
29/03/2011
10 / 10
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Maureen of North Shields, who had a new Mercedes C Class Estate Special Eds (2009 - 2011) on 29/03/2011
Overall: 10 / 10
Improvements
If I have to pick something I would say to have it delivered on a transporter rather than driven up - so it would only have factory mileage on.
Citroen C1 (2009-12)
Steve
29/03/2011
29/03/2011
8 / 10
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Steve of Stroud, who had a new Citroen C1 Hatchback (2009 - 2012) on 29/03/2011
Overall: 8 / 10
Delivery Person Comments
The delivery guy rang 30 mins in advance as requested, was polite, helpful and didn't try to rush the inspection despite having to make another collection that day.
Delivery Punctuality Comments
Yes no complaints
Overall Punctuality Comments
Yes no complaints
Cleanliness Comments
The exterior wasn't totally pristine as the car had been on a trailer and appeared to have gone through some wet weather.
Damage Comments
There was no visible damage.
Overall Comments
Car was delivered on the day promised. PM delivery was advised in the morning which was helpful.
Delivery Communication Comments
Excellent communication and your website / messaging system is brilliant
Missing Comments
Haven't noticed anything. Checked spare and tools.
Improvements
Can't thing of anything.
Citroen DS3 (2010-15)
Mike
28/03/2011
28/03/2011
8 / 10
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Mike of Norwich, who had a new Citroen DS3 Diesel Hatchback (2010 - 2015) on 28/03/2011
Overall: 8 / 10
Delivery Person Comments
Lovely chap. Despite fact that he'd driven 300miles that morning!
Delivery Punctuality Comments
Arrived at stated time. Phoned me twice to give update.
Overall Punctuality Comments
Arrived at stated time. Phoned me twice to give update.
Cleanliness Comments
Some dirt in bootspace. Docs still taped to underside rear axle.
Overall Comments
Excellent coms
Improvements
More notice!!!
Nissan Qashqai (2010-13)
Darren
24/03/2011
24/03/2011
6 / 10
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Darren of Nottingham, who had a new Nissan Qashqai Hatchback Special Editions (2010 - 2013) on 24/03/2011
Overall: 6 / 10
Damage Comments
Small scratch on front spoiler
Volkswagen Crafter Van
Matt
14/03/2011
14/03/2011
10 / 10
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Matt of Selby, who had a new VW Crafter Van on 14/03/2011
Overall: 10 / 10
Delivery Person Comments
He was called Andy and he was extremely helpful
Delivery Punctuality Comments
They promised 8.30am delivery and arrived at 8.15m
Overall Punctuality Comments
They promised 8.30am delivery and arrived at 8.15m
Damage Comments
There is a small dent on the passenger side which the dealer assures me will be fixed
Kia Sorento Station Wagon (2010-12)
Steve
24/03/2011
24/03/2011
10 / 10
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Steve of Bury St Edmunds, who had a new Kia Sorento Diesel Station Wagon (2010 - 2012) on 24/03/2011
Overall: 10 / 10
Dealer Service Comments
In honesty I didn't have any dealings with the dealer. Just the guy delivering it
Improvements
Nothing you were excellent
Ford Kuga Estate (2008-12)
Viv
24/03/2011
24/03/2011
10 / 10
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Viv of Bedworth, who had a new Ford Kuga Diesel Estate (2008 - 2012) on 24/03/2011
Overall: 10 / 10
Delivery Person Comments
Very pleasant, good attitude
Delivery Punctuality Comments
came 9.30am so did not have to hang around all day,so very pleased
Overall Punctuality Comments
came 9.30am so did not have to hang around all day,so very pleased
Cleanliness Comments
spotless
Damage Comments
perfect
Dealer Service Comments
if they sort out JACK,if not then still good
Overall Comments
very happy
Delivery Communication Comments
could not be better.
Missing Comments
Had some time over weekend to have a good look NO JACK should have one in the boot so the hand book tells me,
I know this is not the end of the world,but they will check when they collect.
Improvements
include free diesel and chauffeur for 3years
Vauxhall Astra (2005-10)
Rankin
25/03/2011
25/03/2011
10 / 10
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Rankin of Birmingham, who had a new Vauxhall Astra Sport Hatch (2005 - 2010) on 25/03/2011
Overall: 10 / 10
Volkswagen Caddy Maxi C20 Van
Louis
24/03/2011
24/03/2011
10 / 10
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Louis of Huddersfield, who had a new VW Caddy Maxi C20 on 24/03/2011
Overall: 10 / 10
Delivery Person Comments
great attitude very polite and patient
Delivery Punctuality Comments
on time
Overall Punctuality Comments
on time
Cleanliness Comments
superb
Overall Comments
bang on time and good communication, fantastic
Delivery Communication Comments
great dealer very impressed
Improvements
nothing
Nissan Qashqai (2010-13)
Nick
25/03/2011
25/03/2011
8 / 10
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Nick of Somerset, who had a new Nissan Qashqai Hatchback Special Editions (2010 - 2013) on 25/03/2011
Overall: 8 / 10
Delivery Person Comments
Nice chap, overweight by some distance, but not necessarily his fault. Not good for car springs and suspension?
Damage Comments
Hairline scratch on front passenger side wing. Told delivery driver and he agreed. Marked on delivery sheet and uploaded copy to you.
Overall Comments
On time on target
Improvements
Nothing, very happy.
Nissan Juke (2010-14)
Phill
25/03/2011
25/03/2011
8 / 10
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Phill of Harrogate, who had a new Nissan Juke Hatchback (2010 - 2014) on 25/03/2011
Overall: 8 / 10
Delivery Punctuality Comments
Dealer changed delivery time from 10am to 2 pm without telling Ling!
Overall Punctuality Comments
Dealer changed delivery time from 10am to 2 pm without telling Ling!
Ford Transit Connect Van
Davyboy
10/03/2011
10/03/2011
8 / 10
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Davyboy of Glasgow, who had a new Ford Transit Connect 200 L1 Diesel (2013 - 2018) on 10/03/2011
Overall: 8 / 10
Citroen C3 (2010-13)
Jackie
23/03/2011
23/03/2011
10 / 10
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Jackie of Manchester, who had a new Citroen C3 Diesel Hatchback (2010 - 2013) on 23/03/2011
Overall: 10 / 10
Delivery Punctuality Comments
was told it would be pm delivery but arrived 10.30am, but im not complaining
Overall Punctuality Comments
was told it would be pm delivery but arrived 10.30am, but im not complaining
Improvements
nothing,everything was excellent
Citroen C1 (2009-12)
18/03/2011
18/03/2011
10 / 10
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of , who had a new Citroen C1 Hatchback (2009 - 2012) on 18/03/2011
Overall: 10 / 10
Improvements
Slightly more petrol - no problem with it being almost empty, but a little more so I don't have to worry so much about getting to the petrol station would be good!
Citroen C1 (2009-12)
Jeff
22/03/2011
22/03/2011
8 / 10
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Jeff of Coalville, who had a new Citroen C1 Hatchback (2009 - 2012) on 22/03/2011
Overall: 8 / 10
Improvements
everything was fine thanks
Nissan Qashqai+2 (2010-13)
21/03/2011
21/03/2011
8 / 10
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of , who had a new Nissan Qashqai+2 Diesel Hatchback (2010 - 2013) on 21/03/2011
Overall: 8 / 10
Cleanliness Comments
car was driven down so was dirty, not a problem though, to be expected.
Dealer Service Comments
didnt have any dealing with them
Delivery Communication Comments
as usual all good Ling
Nissan Qashqai+2 (2010-13)
Andrew
21/12/2010
21/12/2010
10 / 10
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Andrew of Halifax, who had a new Nissan Qashqai+2 Hatchback Special Editions (2010 - 2013) on 21/12/2010
Overall: 10 / 10
Delivery Person Comments
Excellent - very thorough
Overall Comments
Spot on delivered on time
Improvements
A full brief on all the car gadgets
Volkswagen Tiguan Estate (2008-11)
18/03/2011
18/03/2011
8 / 10
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of , who had a new VW Tiguan Diesel Estate (2008 - 2011) on 18/03/2011
Overall: 8 / 10
Delivery Person Comments
Although didn't get too close regards b.o. lol
Delivery Punctuality Comments
yes arrived am
Overall Punctuality Comments
yes arrived am
Improvements
none needed
Alfa Romeo Giulietta
Graham
17/03/2011
17/03/2011
8 / 10
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Graham of Normanton, who had a new Alfa Romeo Giulietta Diesel Hatchback (2010 on) on 17/03/2011
Overall: 8 / 10
Delivery Punctuality Comments
Car was here by 9.30am
Overall Punctuality Comments
Car was here by 9.30am
Cleanliness Comments
I felt the car could have been cleaner. There was a lot of dead leaves under the bonnet by the wipers and under the bonnet at the front was dirty with oil/wax based marks.
Damage Comments
Very very slight and reported by the delivery driver
Improvements
Possibly letting me know in advance the approximate time of delivery.
Nissan Juke (2010-14)
Brian
15/03/2011
15/03/2011
8 / 10
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Brian of Devon, who had a new Nissan Juke Hatchback (2010 - 2014) on 15/03/2011
Overall: 8 / 10
Citroen DS3 (2010-15)
Simon
17/03/2011
17/03/2011
8 / 10
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Simon of Rossendale, who had a new Citroen DS3 Hatchback Special Edition (2010 - 2015) on 17/03/2011
Overall: 8 / 10
Delivery Person Comments
Pleasant and efficient
Delivery Punctuality Comments
Mid to late morning
Overall Punctuality Comments
Mid to late morning
Cleanliness Comments
Good, although car had been driven for delivery mileage, so in a slightly used condition..
Damage Comments
delivery people let me have a good walk round and even cleaned seom road dirt off to ensure there was no scrtches or scuffs
Dealer Service Comments
No Matts but car was turned around extremly quickly from order; no other contact apart from this?
Overall Comments
Guys were excellent and very informative about their experience with the vehicle during delivery and instructions on basic controls.
Delivery Communication Comments
Called 15 mins before arrival, could have called the evening before as they had the vehicle then and first thing in the morning to ensure I was less than 15-30 mins from the delivery address and confirm a more accurate time.
Missing Comments
Lack of car matts, slightly disappointing as its leased from Citroen so they will be getting the car back with matts to sell on, would have finished the car off as well!!
Improvements
Lings were excellence and always responded quickly and informatively at every stage of the leasing
Nissan Juke (2010-14)
Steve
17/03/2011
17/03/2011
8 / 10
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Steve of Newton Aycliffe, who had a new Nissan Juke Diesel Hatchback (2010 - 2014) on 17/03/2011
Overall: 8 / 10
Delivery Punctuality Comments
Advance notice of 2 hours, car turned up 30 mins early, very good.
Overall Punctuality Comments
Advance notice of 2 hours, car turned up 30 mins early, very good.
Cleanliness Comments
Had been driven for 100 miles so expected it to be a bit dirty, inside was good.
Improvements
Did not have a copy of the delivery form, fortunately I have a photocopier in my house.
Nissan Qashqai (2010-13)
John
15/03/2011
15/03/2011
6 / 10
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John of Newcastle Upon Tyne, who had a new Nissan Qashqai Hatchback (2010 - 2013) on 15/03/2011
Overall: 6 / 10
Delivery Person Comments
Pleasant and efficient delivery driver who gave an accurate arrival time once he was in charge of the vehicle.
Delivery Punctuality Comments
Whilst the driver did his best, the dealer should have called the day before to advise approximate timings
Overall Punctuality Comments
Whilst the driver did his best, the dealer should have called the day before to advise approximate timings
Cleanliness Comments
Car had been prepared well but looks as if has spent some time on showroom display therefore some minor dirt marks on door panel etc.
Overall Comments
No contact from dealer until the day of delivery when the car was 2 hours away.
Improvements
1. Call the day before to advise approximate delivery time.
2. Make sure that the car is valeted if used for showroom display.
Nissan Qashqai (2010-13)
Stuart
16/03/2011
16/03/2011
10 / 10
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Stuart of Hersham, who had a new Nissan Qashqai Hatchback Special Editions (2010 - 2013) on 16/03/2011
Overall: 10 / 10
Delivery Person Comments
Very nice guy, spoke about the drive down, showed me a few things (opening filler cap etc) and was patient while i checked the car over
Delivery Punctuality Comments
Almost bang on the time i was told to expect him the day before delivery
Overall Punctuality Comments
Almost bang on the time i was told to expect him the day before delivery
Cleanliness Comments
Very clean & tidy (mmm, new car smell) with some to-be-expected muck from the drive down but nothing major
Damage Comments
No damage, pristine condition
Dealer Service Comments
First experience with dealer but overall impressed
Overall Comments
Received a call from driver with accurate delivery time and had the time to go round car thoroughly before signing for receipt
Delivery Communication Comments
kept me well up to date on expected delivery
Missing Comments
Didn't notice anything missing
Improvements
nothing i can think of ... i'm very happy with the whole experience
Ford Fiesta (2008-12)
Marc
10/03/2011
10/03/2011
8 / 10
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Marc of Coventry, who had a new Ford Fiesta Diesel Hatchback (2008 - 2012) on 10/03/2011
Overall: 8 / 10
Cleanliness Comments
It was a little dirty, considering it had been driven 100+ miles to reach me i expected nothing less
Overall Comments
Was not made aware of the full delivery procedure - not told that a rental vehicle was being delivered for the driver of my car. A lot of confusion when the rental car turned up!
Improvements
Made me fully aware of the delivery procedure! Contacted me prior to delivery (30mins would have been sufficient)
Citroen C1 (2009-12)
Jay
15/03/2011
15/03/2011
8 / 10
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Jay of Doncaster, who had a new Citroen C1 Hatchback (2009 - 2012) on 15/03/2011
Overall: 8 / 10
Delivery Person Comments
The man who delivered it seemed pleasent enough
Delivery Punctuality Comments
No time was given, but an estimated arrival time would have been nice
Overall Punctuality Comments
No time was given, but an estimated arrival time would have been nice
Cleanliness Comments
Excellent
Overall Comments
Car delivered just before midday which meant I wasn't waiting in for it all day, but a phone call giving me an idea of arrival time would have been nice.
Improvements
Given an estimated time of arrival
Citroen C3 (2010-13)
Mick
14/03/2011
14/03/2011
8 / 10
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Mick of Tonbridge, who had a new Citroen C3 Diesel Hatchback (2010 - 2013) on 14/03/2011
Overall: 8 / 10
Mercedes C Class Estate (2009-11)
11/03/2011
11/03/2011
10 / 10
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of , who had a new Mercedes C Class Estate Special Eds (2009 - 2011) on 11/03/2011
Overall: 10 / 10
Improvements
Nothing, car was delivered in a1 condition on agreed day at agreed time by a very helpful pleasant chap! Many Thanks for excellent service
Mercedes Sprinter High Volume/High Roof Van
Hannah
10/03/2011
10/03/2011
10 / 10
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Hannah of Great Baddow, who had a new Mercedes Sprinter 414cdi L1 Diesel Fwd (2018 on) on 10/03/2011
Overall: 10 / 10
Mercedes Sprinter Chassis Cab
Graham
11/03/2011
11/03/2011
8 / 10
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Graham of Leicester, who had a new Mercedes Sprinter 311cdi L2 Diesel Fwd (2018 on) on 11/03/2011
Overall: 8 / 10
Delivery Punctuality Comments
Arrived earlier than expected so I was out shopping at the time!
Overall Punctuality Comments
Arrived earlier than expected so I was out shopping at the time!
Dealer Service Comments
Only criticism is that the checklist wasn't run through by delivery driver or anything demonstrated, so i've spent some time having to read all through the manual.
Overall Comments
One flaw with SEAT is they provide only one remote control key, the other is manual only. This is a pain as there are two of us who use the car and really need another remote control key. The delivery man said they cost about £80 to buy extra! We got two from Mercedes.
Missing Comments
Funnily enough, the trim panel covering the fuses on the dashboard wasn't fitted. When I rang Tom at the dealers he said look in the boot and sure enough there it was. They do that for some reason but I initially thought it was missing as when I looked in the boot, I didn't initially see it as it was in the side netted pocket and was the same colour as everything else.
Improvements
See previous comments,
Nissan Qashqai (2010-13)
Annie
09/03/2011
09/03/2011
6 / 10
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Annie of Scarborough, who had a new Nissan Qashqai Hatchback (2010 - 2013) on 09/03/2011
Overall: 6 / 10
Delivery Person Comments
He was pleasant and chatty - but I did think a little scruffy to be delivering somebodies eagerly awaited brand new car.
Delivery Punctuality Comments
on the day.
Overall Punctuality Comments
on the day.
Dealer Service Comments
not sure when I had any contact with the dealer?
Overall Comments
Obviously its nice to have a clearer idea of delivery time - rather than any time on that day.
Also - the driver asked me to sign for the car (which I expected) but not on a folded up bit of paper that he pulled from his pocket....I kinda thought it looked a little unprofessional....only my opinion. Driver was very sweet, by the way!
Improvements
nearer idea of time - a call when the car left the depot???
Toyota Rav 4 Estate (2009-10)
08/03/2011
08/03/2011
10 / 10
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of , who had a new Toyota Rav 4 Diesel Estate (2009 - 2010) on 08/03/2011
Overall: 10 / 10
Improvements
Nowt
Toyota Auris (2010-12)
Kish
09/03/2011
09/03/2011
8 / 10
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Kish of Basingstoke, who had a new Toyota Auris Hatchback (2010 - 2012) on 09/03/2011
Overall: 8 / 10
Delivery Person Comments
Very good.
Delivery Punctuality Comments
Yes, very good.
Overall Punctuality Comments
Yes, very good.
Cleanliness Comments
Average. The exterior was dirty, had to spend money to get it hand washed.
Damage Comments
No
Overall Comments
Good, but car was a bit dirty.
Improvements
Had the car washed before handing over.
Ford Fiesta (2008-12)
Ian
11/03/2011
11/03/2011
8 / 10
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Ian of Bo'ness, who had a new Ford Fiesta Diesel Hatchback (2008 - 2012) on 11/03/2011
Overall: 8 / 10
Delivery Person Comments
No problem. The gentelman was very pleasant and took time to explain the cars features to me.
Delivery Punctuality Comments
Arrived at 09:40 on the day.
Overall Punctuality Comments
Arrived at 09:40 on the day.
Cleanliness Comments
Dirty outside due to the weather and a 230 mile drive, but spotless inside.
Overall Comments
Car was dirty, but that was more due to the poor weather conditions. Also, dealer had organised to leave a renatl car at my house for the driver, but nobody told me it was being left so I was very confused when I got home to find a strange car in my driveway.
Delivery Communication Comments
VG from you, Average from the dealer. They did not tell me about leaving the rental car and did not call in advance of arriving at my address.
Improvements
No complaints. Thank you.
Ford Transit Double Cab Chassis
Simon
11/03/2011
11/03/2011
6 / 10
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Simon of Addlestone, who had a new Ford Transit 350 L5 Diesel Rwd (2014 on) on 11/03/2011
Overall: 6 / 10
Delivery Person Comments
The late delivery wasn't the driver's fault and he was very efficient and pleasant when he arrived (especially so considering that I gave him a sniffy reception for being 5.5 hours late).
Delivery Punctuality Comments
Delivery arranged the morning before for 07.00 at the delivery firm's request. Car left Chester at 08.00 and arrived at 12.30.
Overall Punctuality Comments
Delivery arranged the morning before for 07.00 at the delivery firm's request. Car left Chester at 08.00 and arrived at 12.30.
Cleanliness Comments
The car was in very good order. Any grime was consistent with having just driven 170 miles.
Dealer Service Comments
I didn't have much to do with the dealer - it all happened by proxy.
Overall Comments
See below for punctuality, and he was supposed to phone half-an-hour before arrival, and didn't.
Improvements
The only flaw was the time.
Peugeot Rcz Coupe (2010-13)
Erica
11/03/2011
11/03/2011
6 / 10
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Erica of Hessle, who had a new Peugeot Rcz Diesel Coupe (2010 - 2013) on 11/03/2011
Overall: 6 / 10
Delivery Person Comments
very pleasant
Delivery Punctuality Comments
lets not even go there
Overall Punctuality Comments
lets not even go there
Cleanliness Comments
no problems
Damage Comments
no because it had already been to the body shop and workshop although the engine light is on this morning ;-(
Dealer Service Comments
few dramas but came good in the end
Overall Comments
got there in the end
Improvements
Quicker
Nissan Qashqai (2010-13)
Pete
10/03/2011
10/03/2011
8 / 10
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Pete of York, who had a new Nissan Qashqai Hatchback (2010 - 2013) on 10/03/2011
Overall: 8 / 10
Improvements
Phone call to confirm arrival time. He actually came much earlier than I had anticipated which was great but could have caused an issue.
Chevrolet Captiva Estate (2007-10)
Catherine
08/03/2011
08/03/2011
10 / 10
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Catherine of Uxbridge, who had a new Chevrolet Captiva Diesel Estate (2007 - 2010) on 08/03/2011
Overall: 10 / 10
Dealer Service Comments
didnt have anything to do with them
Improvements
nothing
BMW 1 Series (2007-11)
Dave
10/03/2011
10/03/2011
8 / 10
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Dave of Cheadle, who had a new BMW 1 Series Diesel Hatchback (2007 - 2011) on 10/03/2011
Overall: 8 / 10
Cleanliness Comments
Very slight bit of dirt on the interior trim but no problem, just wiped it off myself. Otherwise immaculate
Delivery Communication Comments
Phoned 1 hour before and just before they arrived.
Mercedes E Class Saloon (2009-13)
08/03/2011
08/03/2011
8 / 10
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of , who had a new Mercedes E Class Diesel Saloon (2009 - 2013) on 08/03/2011
Overall: 8 / 10
Vauxhall Corsa (2007-10)
Leon
03/03/2011
03/03/2011
8 / 10
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Leon of Blackburn, who had a new Vauxhall Corsa Hatchback Special Eds (2007 - 2010) on 03/03/2011
Overall: 8 / 10
Cleanliness Comments
Car was filthy! for the 25 miles it had on the clock it must of been off road for about 24 of them!
Missing Comments
I'm not sure going though this now if there was a warranty book?
Audi Q5 Estate (2008-12)
Andy
08/03/2011
08/03/2011
8 / 10
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Andy of Telford, who had a new Audi Q5 Diesel Estate (2008 - 2012) on 08/03/2011
Overall: 8 / 10
Delivery Person Comments
2 very friendly chaps
Delivery Punctuality Comments
spot on
Overall Punctuality Comments
spot on
Cleanliness Comments
shiny
Overall Comments
On agreed date, nice and early.
Improvements
Dealer could have given a better idea of a time slot, as I cant believe they didnt know they would leave first thing only the day before. But that's just being picky, everything else was fine.
Ford Fiesta (2008-12)
Kevin
09/03/2011
09/03/2011
8 / 10
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Kevin of Reigate, who had a new Ford Fiesta Diesel Hatchback (2008 - 2012) on 09/03/2011
Overall: 8 / 10
Improvements
cant think of anything.
Nissan Qashqai (2010-13)
Jenni
07/03/2011
07/03/2011
8 / 10
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Jenni of Edinburgh, who had a new Nissan Qashqai Hatchback Special Editions (2010 - 2013) on 07/03/2011
Overall: 8 / 10
Improvements
Explaination on when first service is required would be good - still haven't found out what that is yet!
Volkswagen Golf (2009-12)
07/03/2011
07/03/2011
8 / 10
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of , who had a new VW Golf Diesel Hatchback (2009 - 2012) on 07/03/2011
Overall: 8 / 10
Audi A3 Sportback (2008-13)
Terry
02/03/2011
02/03/2011
8 / 10
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Terry of St Columb, who had a new Audi A3 Diesel Sportback (2008 - 2013) on 02/03/2011
Overall: 8 / 10
Improvements
Possibly deliver the vehicle by lorry but I understand that to keep costs down on the deal, driving is the cheaper option so couldn't really complain.
BMW 1 Series Coupe (2007-13)
Keith
04/03/2011
04/03/2011
6 / 10
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Keith of Berkeley, who had a new BMW 1 Series Diesel Coupe (2007 - 2013) on 04/03/2011
Overall: 6 / 10
Delivery Punctuality Comments
no knowledge of arrival time
Overall Punctuality Comments
no knowledge of arrival time
Cleanliness Comments
excellent
Dealer Service Comments
delivery driver - V Good
Dealer - did not know who they were until car arrived!
Overall Comments
good guy, car perfect, very polite and gave space to check car properly - no pressure.
Delivery Communication Comments
great ling. dealer poor
Missing Comments
no log of Pre Delivery inspection or dealer stamped Service book. - Only blank service book.
Improvements
Tell me a time. Do not have to waste hard earned days holiday to wait in.
Ford Fiesta (2008-12)
Lou
04/03/2011
04/03/2011
8 / 10
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Lou of Reading, who had a new Ford Fiesta Hatchback (2008 - 2012) on 04/03/2011
Overall: 8 / 10
Nissan Qashqai (2010-13)
04/03/2011
04/03/2011
6 / 10
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of , who had a new Nissan Qashqai Hatchback Special Editions (2010 - 2013) on 04/03/2011
Overall: 6 / 10
Cleanliness Comments
VERY MUDDY ON OUTSIDE, SCUFFMARKS AND FOOTPRINTS IN DRIVERS FOOTWEEL ( NOTHING TO SEVERE)
Missing Comments
JUST THE MILLION POUNDS I ASKED TO BE PUT IN GLOVEBOX
Improvements
PHONE CALL TO LET ME KNOW WHAT TIME IT WAS ARRIVING
Citroen C1 (2009-12)
Caz
03/03/2011
03/03/2011
10 / 10
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Caz of Farnborough, who had a new Citroen C1 Hatchback (2009 - 2012) on 03/03/2011
Overall: 10 / 10
Delivery Communication Comments
ive never felt quite so comftable with talking about cars as its really not natural to me but it was absolutly amazing!!
Improvements
delievery was mixed up because the person who was supposed to sign for me wasnt there (our fault) the deliver man was just so so helpful and patient!!
Nissan Qashqai (2010-13)
Mark
02/03/2011
02/03/2011
8 / 10
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Mark of Tamworth, who had a new Nissan Qashqai Hatchback (2010 - 2013) on 02/03/2011
Overall: 8 / 10
Delivery Punctuality Comments
Arrived earlier than advised, excellent!
Overall Punctuality Comments
Arrived earlier than advised, excellent!
Missing Comments
Didn't get copy of delivery form, guy just had one copy for me to sign, non carbonated.
Improvements
Not a problem for me, but some people may like the delivery guy to run through a few details regarding the car ie.. where to find what, basic pointers.
Citroen C1 (2009-12)
Nick
11/02/2011
11/02/2011
8 / 10
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Nick of Filey, who had a new Citroen C1 Hatchback (2009 - 2012) on 11/02/2011
Overall: 8 / 10
Delivery Person Comments
Very good, courteous, dressed in Citroen clothing. He had to wait for me to finish a meeting but was more than happy to sit and have a coffee.
Cleanliness Comments
As above - exterior was dirty. Interior immaculate.
Overall Comments
Only downside was that the car was dirty. I have had a response from Ling and dealer and am happy with the explanation. Date was correct and swift, delivery man polite and handover quick.
Improvements
Lower mileage. Clean exterior. Only very very mionor points.
Ford Fiesta (2008-12)
Andrew
01/03/2011
01/03/2011
8 / 10
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Andrew of Cardiff, who had a new Ford Fiesta Hatchback (2008 - 2012) on 01/03/2011
Overall: 8 / 10
Cleanliness Comments
Car was very clean inside - however the exterior had mud splashes around the rear - delivery drv did say they havn't done a very good job and appologised
Missing Comments
not yet
Citroen C1 (2009-12)
Eddie
28/02/2011
28/02/2011
10 / 10
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Eddie of Leeds, who had a new Citroen C1 Hatchback (2009 - 2012) on 28/02/2011
Overall: 10 / 10
Nissan Qashqai (2010-13)
Geoff
01/03/2011
01/03/2011
10 / 10
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Geoff of Bolton, who had a new Nissan Qashqai Diesel Hatchback (2010 - 2013) on 01/03/2011
Overall: 10 / 10
Delivery Person Comments
very good.
Delivery Punctuality Comments
very good.
Overall Punctuality Comments
very good.
Cleanliness Comments
very good.
Damage Comments
no.
Overall Comments
very good.
Missing Comments
no.
Improvements
car turned up on time and spotless ,no improvements required.
Nissan Qashqai (2010-13)
01/03/2011
01/03/2011
8 / 10
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of , who had a new Nissan Qashqai Diesel Hatchback (2010 - 2013) on 01/03/2011
Overall: 8 / 10
Delivery Person Comments
Very pleasant chap, no issues whatsoever
Cleanliness Comments
Good on the inside, I have already mentioned the outside.
Overall Comments
400 miles delivery for a car built in Sunderland is daft but I understand the business. Obviously, it comes reasonably dirty on the outside as it had been raining etc, but couldn't complain about the timing on the day.
Improvements
Closer, but not complaining
Peugeot 207 (2009-12)
Naomi
01/03/2011
01/03/2011
10 / 10
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Naomi of Chipping Norton, who had a new Peugeot 207 Hatchback (2009 - 2012) on 01/03/2011
Overall: 10 / 10
Volkswagen Crafter Cr35 Mwb Diesel
Bradley
25/02/2011
25/02/2011
10 / 10
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Bradley of , who had a new VW Crafter Cr35 Mwb Diesel (2017 on) on 25/02/2011
Overall: 10 / 10
Delivery Person Comments
Nice chap, cheerful and professional - showed me the bits and bobs of the car
Delivery Punctuality Comments
He was here by 10.30, driving from York. Excellent!
Overall Punctuality Comments
He was here by 10.30, driving from York. Excellent!
Delivery Communication Comments
Everyone was very patient with my foibles and unwarranted old man grumpiness
Improvements
Made a mistake and sent me an M3 instead. Seriously, well done all concerned, cracking job!
Toyota Prius (2009-17)
21/02/2011
21/02/2011
8 / 10
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of , who had a new Toyota Prius Hatchback (2009 - 2017) on 21/02/2011
Overall: 8 / 10
Improvements
Can't think of anything ...
Skoda Superb Estate (2010-13)
Iain
24/02/2011
24/02/2011
10 / 10
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Iain of Stonehaven, who had a new Skoda Superb Diesel Estate (2010 - 2013) on 24/02/2011
Overall: 10 / 10
Delivery Person Comments
Very pleasant. He stayed for a cup of tea and i gave him a lift to the station.
Dealer Service Comments
Did everything required and i have a dealer contact name and number for any issues.
Overall Comments
Delivery driver contacted me the evening before to agree a delivery time. He arrived on time and had clearly just washed the car locally (there's no way it was that clean after 450mile drive from Birmingham in that weather). Car was clean and tidy.
Delivery Communication Comments
All good. No complaints.
Improvements
Nothing that i can think of.
Nissan Juke (2010-14)
Lou
23/02/2011
23/02/2011
8 / 10
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Lou of Ramsgate, who had a new Nissan Juke Hatchback (2010 - 2014) on 23/02/2011
Overall: 8 / 10
Delivery Person Comments
Very clean!!
Delivery Punctuality Comments
Did not even expect a delivery time so was impressed!
Overall Punctuality Comments
Did not even expect a delivery time so was impressed!
Cleanliness Comments
Andy had 5 hour drive in the rain!! He does not control weather so I say GOOD!
Damage Comments
Have double checked and see nothing!
Overall Comments
Andy..our delivery man called us the night before to say he would arrive at 8am the following morning, and he pleasantly arrived at 8.04am!! Very nice man who showed me around the car and answered all my questions. Extremely happy with service! No waiting in all day...hooray!
Delivery Communication Comments
Andy left 2 answerphone messages the night before delivery and even left me his home number to contact him for delivery time.
Missing Comments
Has 4 wheels and a steering wheel so am happy!
Improvements
Nothing!! For once I am speechless. Keep up the good work Guys.
Nissan Qashqai (2010-13)
Steven
23/02/2011
23/02/2011
8 / 10
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Steven of Glasgow, who had a new Nissan Qashqai Hatchback Special Editions (2010 - 2013) on 23/02/2011
Overall: 8 / 10
Cleanliness Comments
VERY DIRTY ON THE OUTSIDE WITH THE RAIN
Mercedes Sprinter Dropside
Vince
22/02/2011
22/02/2011
10 / 10
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Vince of Milton Keynes, who had a new Mercedes Sprinter 214cdi L2 Diesel Fwd (2018 on) on 22/02/2011
Overall: 10 / 10
Delivery Person Comments
Excellent, well presented and gave me a complete run down of the car.
Delivery Punctuality Comments
They did exactly as it said on the tin
Overall Punctuality Comments
They did exactly as it said on the tin
Cleanliness Comments
First Class - Mercedes one step beyond
Overall Comments
I was given an approx attendance, which was met
Delivery Communication Comments
A few wobbles about delivery, but once confirmed, spot on.
Improvements
Given me money for choosing their car!!
Ford Fiesta (2008-12)
Mary
21/02/2011
21/02/2011
6 / 10
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Mary of Worcester , who had a new Ford Fiesta Hatchback (2008 - 2012) on 21/02/2011
Overall: 6 / 10
Delivery Punctuality Comments
The driver just arrived at about 1300hrs, no phone call before hand
Overall Punctuality Comments
The driver just arrived at about 1300hrs, no phone call before hand
Cleanliness Comments
The car had been driven 100 miles to get here, it was very dirty.
Improvements
Delivered by lorry.
Nissan Juke (2010-14)
Carl
21/02/2011
21/02/2011
8 / 10
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Carl of Stourbridge, who had a new Nissan Juke Hatchback (2010 - 2014) on 21/02/2011
Overall: 8 / 10
Damage Comments
Attempted good inspection in rain, nothing immediately obvious.
Overall Comments
Mats had been placed the wrong way round in front, meaning first time I drove it, accelerator got jammed down! Not the best of starts. Otherwise good delivery, early.
Missing Comments
There is no service schedule in the warranty book and this is not covered in instruction manual. I'll have to look up service intervals on line, otherwise ok.
BMW 1 Series (2007-11)
Jamie
18/02/2011
18/02/2011
8 / 10
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Jamie of Chorley, who had a new BMW 1 Series Diesel Hatchback (2007 - 2011) on 18/02/2011
Overall: 8 / 10
Delivery Person Comments
Driver was very pleasant, and happy to assist with any questions. Very helpful and courteous
Delivery Punctuality Comments
Delivered within the allocated time slot. Perfect.
Overall Punctuality Comments
Delivered within the allocated time slot. Perfect.
Cleanliness Comments
Dirty marks inside the car from transit, on both passenger and driver side. Possibly prior to delivery driver taking car. Wax still on car from valet, not great.
Dealer Service Comments
Just let down by the cleanliness of the vehicle otherwise great.
Overall Comments
Driven up from dealer in Northampton.
Delivery Communication Comments
Chased dealer for info when requested.
Missing Comments
Completed delivery form was signed and retained by delivery driver.
Improvements
Given me a big brown envelope stuffed full of cash. (Not RMB, proper money!!)
Mini Hatch (2006-10)
Amanda
18/02/2011
18/02/2011
10 / 10
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Amanda of Sheppey Kent, who had a new Mini Hatchback (2006 - 2010) on 18/02/2011
Overall: 10 / 10
Volkswagen Golf (2009-12)
Clara
17/02/2011
17/02/2011
8 / 10
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Clara of Sheffield, who had a new VW Golf Hatchback (2009 - 2012) on 17/02/2011
Overall: 8 / 10
Delivery Person Comments
Lovely chap showed me all basic controls and didn't feel rushed when checking the car. For this I gave him a lift to the tram stop :-)
Delivery Punctuality Comments
Delivery chap gave me a call informing of ETA which was appreciated.
Overall Punctuality Comments
Delivery chap gave me a call informing of ETA which was appreciated.
Cleanliness Comments
Couldn't fault cleanliness at all.
Overall Comments
Would have been better if car could have been delivered on trailer.
Improvements
Trailered the car!
Citroen DS3 (2010-15)
Rob
15/02/2011
15/02/2011
8 / 10
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Rob of Rugeley, who had a new Citroen DS3 Hatchback Special Edition (2010 - 2015) on 15/02/2011
Overall: 8 / 10
Overall Comments
Great Service!!
Improvements
Nothing!
Ssangyong Musso Double Cab Pick-up
Paul
16/02/2011
16/02/2011
8 / 10
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Paul of Gloucestershire, who had a new Ssangyong Musso Diesel (2018 on) on 16/02/2011
Overall: 8 / 10
Delivery Punctuality Comments
9am delivery and they had drove from Nottingham!
Overall Punctuality Comments
9am delivery and they had drove from Nottingham!
Cleanliness Comments
Car was not clean due to trip from Nottingham, 148 miles! But not a surprise with all the muck that's on the road at moment.
Damage Comments
After cleaning checked car, all seems ok!
Missing Comments
Only car mats, i know i keep on but this is my fourth leased car and first time with no mats! My company car which is leased from same company came with mats. Mat fittings are screwed in floor meaning i can only use vauxhall mats!
Improvements
Nothing really, maybe on a transporter for delivery, but i expect car would have still been dirty?
Volkswagen Crafter Cr35 Mwb Diesel
Steve
16/02/2011
16/02/2011
4 / 10
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Steve of Bristol, who had a new VW Crafter Cr35 Mwb Diesel (2017 on) on 16/02/2011
Overall: 4 / 10
Delivery Person Comments
delivery driver was more interested in the whereabouts of his hire car than the state of my car or indeed the process of handing it over.
Delivery Punctuality Comments
arrived at 10am
Overall Punctuality Comments
arrived at 10am
Cleanliness Comments
was a mess, covered in road dirt after its 200 mile trip, internally fluff and dust all over, marks on doors and plastics from dirty hands, foot well muddy had not been valeted in my opinion.
Dealer Service Comments
dont know what to say really.
Overall Comments
Car arrived with 208 miles on it, filthy dirty on the outside, and mud in the drivers foot well.
Delivery Communication Comments
i would of like to have know the car was to be driven from yorkshire to bristol, then I would not of been dissapointed when the new car arrived looking like it had just been on a road test with Top Gear.. if I had been told to expect a mess then I would of not been so annoyed.
Improvements
Clean the car before presenting to customer, put a plastic seat cover and proper floor matt down to protect the interior, supply the car with matts, I think it would not be a big deal to get the car cleaned cost less than a tenner at a local car wash service after driving it halfway down the country.
Nissan Qashqai+2 (2010-13)
15/02/2011
15/02/2011
8 / 10
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of , who had a new Nissan Qashqai+2 Hatchback Special Editions (2010 - 2013) on 15/02/2011
Overall: 8 / 10
Delivery Person Comments
He was very polite and helpful. He ran through the controls of the car and how to operate the different functions i.e sat nav, bluetooth etc.
Delivery Punctuality Comments
The delivery man rang the day before the arrange a convenient half hour slot (8.30 to 9) and he arrived at exactly 8.30
Overall Punctuality Comments
The delivery man rang the day before the arrange a convenient half hour slot (8.30 to 9) and he arrived at exactly 8.30
Cleanliness Comments
Spotless on the inside. Outside was very clean especially considering the length of the journey and the weather at this time of year!
Dealer Service Comments
Being that the order date was the end of July and the supply date kept getting put back and back I would not recommend this dealer! Even this car was not supposed to be mine it was someone else's cancellatio! Mine had been put back again to April which is just ridiculous! Not as though I ordered a Porsche
Improvements
The delivery was absolutely fine. I was quite happy that it was driven to me if it means it saves £250 on cost. I did offer to take the driver to his next drop off, as we don't have a very good public transport system out here, so it put a few more miles on the clock but it gave me a good excuse to drive the new car!! :)
Iveco Daily Double Cab Dropside
Saika
14/02/2011
14/02/2011
8 / 10
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Saika of Abbey Wood, who had a new Iveco Daily 35s18 Diesel (2016 on) on 14/02/2011
Overall: 8 / 10
Delivery Person Comments
He was no George Clooney, but a nice, polite enough chap (considering he was from Manchester ;-) ), who showed me around the car and some of its features.
Delivery Punctuality Comments
Although no guaranteed time can be specified it was nice to know that they narrowed it down to a morning slot.
Overall Punctuality Comments
Although no guaranteed time can be specified it was nice to know that they narrowed it down to a morning slot.
Cleanliness Comments
Interior was spotless, considering the driver came down from Manchester the exterior was good on a rainy day and still sparkled.
Damage Comments
No visible signs of damage
Dealer Service Comments
This is my first experience with a dealer so have nothing to compare it too, so would say good.
Overall Comments
A representative from delivery company called me on the Friday to advise that the car should be delivered around 11am on the Monday and that a Hire Car Company would be calling to drop a car off for delivery driver.
Delivery Communication Comments
The car arrived when you said it would so good!
Missing Comments
He didn't have a copy of delivery form for me, just one I signed and he took away. This specified no damage and also the mileage was recorded so I was ok with this.
Improvements
Overall I was pleased with the delivery.
Nissan Juke (2010-14)
Mike
25/10/2010
25/10/2010
8 / 10
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Mike of Rawtenstall, who had a new Nissan Juke Hatchback (2010 - 2014) on 25/10/2010
Overall: 8 / 10
Delivery Person Comments
As above
Overall Comments
Very friendly gent, smiled quite a bit for a yorkshireman!
Delivery Communication Comments
Turned up early and I had to rush back from work - the dealer did not pass on the message re the time I was back home but I guess early is better than late!
Peugeot 308 (2007-13)
14/02/2011
14/02/2011
6 / 10
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of , who had a new Peugeot 308 Diesel Hatchback (2007 - 2013) on 14/02/2011
Overall: 6 / 10
Delivery Person Comments
Smartly dressed with tie. Look liked a retired person doing the work. I have an uncle who was in the car trade who did the same thing for a few years post retirement - pleasant manner
Delivery Punctuality Comments
To be fair nothing was definitely organised but it arrived very early afternoon, and both Michelle & I were in
Overall Punctuality Comments
To be fair nothing was definitely organised but it arrived very early afternoon, and both Michelle & I were in
Cleanliness Comments
Heavy rain & hailstorm when it was delivered but interior fine
Dealer Service Comments
I think it was fine - my only communication was a phone call from them to say it was available a few week ago. To be fair - the subsequent stuff has been managed by Lingcars & that has worked
Delivery Communication Comments
Had a bit of a fright Friday when I think it was Guy rang me to say it was coming, but we agreed yesterday & it arrived etc. & you have all your online stuff too
Missing Comments
Only that the manual for the audio system does not match the actual system installed so it does promise some things not available on this spec which is fine but you can't then see what it can do.
Improvements
Nothing special - the hornets are indeed big in Stafford! :-0
Kia Sportage Estate (2010-16)
Chris
02/02/2011
02/02/2011
8 / 10
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Chris of Prestwick, who had a new Kia Sportage Diesel Estate (2010 - 2016) on 02/02/2011
Overall: 8 / 10
Delivery Punctuality Comments
earlier than expected but not a problem
Overall Punctuality Comments
earlier than expected but not a problem
Cleanliness Comments
was jet washed clean and inside was spotless
Improvements
nothing
Volvo S60 Saloon (2010-13)
Den
10/02/2011
10/02/2011
8 / 10
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Den of Northumberland, who had a new Volvo S60 Diesel Saloon (2010 - 2013) on 10/02/2011
Overall: 8 / 10
Renault Megane Coupe (2009-13)
Zumo
11/02/2011
11/02/2011
8 / 10
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Zumo of Stevenage, who had a new Renault Megane Diesel Coupe (2009 - 2013) on 11/02/2011
Overall: 8 / 10
Delivery Person Comments
Nothing mentioned on how basic controls worked
Delivery Punctuality Comments
Early,on the dot !
Overall Punctuality Comments
Early,on the dot !
Cleanliness Comments
A bit dirty but was asked if i wanted it cleaned,and i said no.
Overall Comments
Delivered nice and early and communication very good.
Delivery Communication Comments
Ling was top Dollar-100 % and also delivery driver who called me the day before to arrange delivery time-great
Improvements
Only details missing was no time spent on showing what does what on the car when delivered. Which was no hard ship for me
Nissan Qashqai (2010-13)
Caroline
09/02/2011
09/02/2011
8 / 10
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Caroline of Wakefield, who had a new Nissan Qashqai Hatchback Special Editions (2010 - 2013) on 09/02/2011
Overall: 8 / 10
Delivery Person Comments
I'm reliably informed that he was a very pleasant chap with no apparent odour problems.
Delivery Punctuality Comments
The car arrived at around 0930 so mum didn't have to hang around all day. The delivery driver rang half hour before he arrived also.
Overall Punctuality Comments
The car arrived at around 0930 so mum didn't have to hang around all day. The delivery driver rang half hour before he arrived also.
Cleanliness Comments
Externally the car was clean and had obviously been polished etc. Inside was very poor, dust all over the dash and trimmings and a large black mark on the interior nearside pillar which still hasn't come off fully.
Dealer Service Comments
I would have liked to say very good, and would have but for the poor presentation of the vehicle in terms of the internal cleanliness.
Overall Comments
The car arrived within 2 days of my ideal date, didn't cause me any great problems.
Delivery Communication Comments
Both yourself and the dealer kept us informed very well.
Improvements
You couldn't have done anything better, as usual your service is first class, however the dealer(s), all of them, should start to take a pride in the cars they deliver. I have never had one delivered yet which is anything close to clean inside.
Nissan Qashqai (2010-13)
James
10/02/2011
10/02/2011
8 / 10
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James of Camberley, who had a new Nissan Qashqai Hatchback Special Editions (2010 - 2013) on 10/02/2011
Overall: 8 / 10
Delivery Person Comments
Very Friendly - knew about the car accessories, buttons, functions etc
Delivery Punctuality Comments
Arrived early - no problems
Overall Punctuality Comments
Arrived early - no problems
Dealer Service Comments
?
Overall Comments
Would have prefered advance notice of Del' time.
Delivery Communication Comments
with you good, none from the dealer other than the evening before to arrange time
Improvements
earlier notice of del' time.
Citroen C1 (2009-12)
Grant
09/02/2011
09/02/2011
8 / 10
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Grant of Stockton On Tees, who had a new Citroen C1 Hatchback (2009 - 2012) on 09/02/2011
Overall: 8 / 10
Missing Comments
We didnt get a copy of the delivery note from the delivery driver.
Improvements
Delivery note
Nissan Qashqai+2 (2010-13)
Wai
10/02/2011
10/02/2011
10 / 10
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Wai of St Albans, who had a new Nissan Qashqai+2 Hatchback Special Editions (2010 - 2013) on 10/02/2011
Overall: 10 / 10
Delivery Punctuality Comments
Received a call from prior to delivery stating estamated time of arrival..
Overall Punctuality Comments
Received a call from prior to delivery stating estamated time of arrival..
Improvements
None..
Ford Fiesta (2008-12)
Pamela
04/02/2011
04/02/2011
? / 10
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Ford Fiesta (2008-12)
Pamela
04/02/2011
04/02/2011
? / 10
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Volkswagen Crafter Cr35 Mwb Diesel
Jamie
25/11/2010
25/11/2010
8 / 10
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Jamie of Stockton On Tees, who had a new VW Crafter Cr35 Mwb Diesel (2017 on) on 25/11/2010
Overall: 8 / 10
Volkswagen Transporter T28 SWB Van
08/02/2011
08/02/2011
10 / 10
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of , who had a new VW Transporter T28 Swb Diesel (2015 on) on 08/02/2011
Overall: 10 / 10
Dealer Service Comments
Couldn't be better
Overall Comments
No need to kick this dealer!
Missing Comments
No floor mats - the handbook mewntions these but suspect they maybe a Honda extra?
Improvements
Nothing
Nissan Navara
07/02/2011
07/02/2011
8 / 10
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of , who had a new Nissan Navara Diesel (2010 - 2015) on 07/02/2011
Overall: 8 / 10
Cleanliness Comments
some tape marks to rear glass that could have been removed
Citroen C1 (2009-12)
Nuala
07/02/2011
07/02/2011
10 / 10
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Nuala of Stafford, who had a new Citroen C1 Hatchback (2009 - 2012) on 07/02/2011
Overall: 10 / 10
Delivery Person Comments
He talked me through all aspects of the car controls, radio, petrol cap, set adjustments etc.
Delivery Punctuality Comments
I was not given a delivery time and I did not receive a 30 minute phone call before he came, but I was at home when he arrived so it was ok.
Overall Punctuality Comments
I was not given a delivery time and I did not receive a 30 minute phone call before he came, but I was at home when he arrived so it was ok.
Cleanliness Comments
Excellent
Overall Comments
The delivery guy was very helpful and friendly.
Improvements
A phone call to let me know he was on his way would have been helpful.
Mercedes Sprinter Extra High Roof
Stuart
01/02/2011
01/02/2011
10 / 10
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Stuart of Ashford, who had a new Mercedes Sprinter 514cdi Extra Long Diesel (2016 on) on 01/02/2011
Overall: 10 / 10
Delivery Person Comments
A very pleasant chap and extremely helpful with the handover
Delivery Punctuality Comments
Arrived at the time he said he would
Overall Punctuality Comments
Arrived at the time he said he would
Cleanliness Comments
Apart from some slight dirt from the drive up, whcih was expected, the car was imaculate.
Damage Comments
No damage from the review of the car undertaken at the time of the handover
Dealer Service Comments
Didn't have any real direct communication with the dealer, however the process was great from start to finish
Overall Comments
Delivery was so easy. Guy turned up exactly when he said he woudl be there and the car was great
Delivery Communication Comments
Excellent, Can't fault this
Missing Comments
I got a copy of the form to state I had signed for the car and signed his timesheet to prove he'd arrived with the car, but I did not receive any formal handover document, or vehicle review document etc
Improvements
Nothing in my view, the process was very seamless
Smart fortwo Coupe (2007-14)
Rich
04/02/2011
04/02/2011
10 / 10
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Rich of Fareham, who had a new Smart fortwo Coupe (2007 - 2014) on 04/02/2011
Overall: 10 / 10
Delivery Person Comments
Very decent man, very polite and freindly.
Overall Comments
Had mobile phone call to give estimated delivery time.
Improvements
Nothing, it was all very good
Peugeot 3008 Estate (2009-13)
Adi
04/02/2011
04/02/2011
8 / 10
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Adi of London, who had a new Peugeot 3008 Diesel Estate (2009 - 2013) on 04/02/2011
Overall: 8 / 10
Delivery Person Comments
The guy was really helpful and very polite.
Delivery Punctuality Comments
The car was delivered at 9:30am
Overall Punctuality Comments
The car was delivered at 9:30am
Cleanliness Comments
The car was very clean inside but had picked up some dirt from the drive down from Rochdale. No complaints though.
Dealer Service Comments
Based on this experience the dealer has been great.
Delivery Communication Comments
My wife was called the day before delivery to confirm the delivery time.
Improvements
Nothing comes to mind.
Vauxhall Vivaro Platform Cab
Sue
04/02/2011
04/02/2011
10 / 10
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Sue of Telford, who had a new Vauxhall Vivaro L2 Diesel (2014 - 2019) on 04/02/2011
Overall: 10 / 10
Improvements
only improvement would be an actaul delivery time, but stating am was fine..
Vauxhall Movano Medium Roof Window Van
Dawn
03/02/2011
03/02/2011
8 / 10
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Dawn of Coventry, who had a new Vauxhall Movano 45 Hd L4 Diesel Rwd (2010 on) on 03/02/2011
Overall: 8 / 10
Overall Comments
not clean on the outside after the drive down from doncaster bt good otherwise
Improvements
nothing just perfect
Nissan Juke (2010-14)
Nikki
25/01/2011
25/01/2011
8 / 10
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Nikki of Newport, who had a new Nissan Juke Hatchback (2010 - 2014) on 25/01/2011
Overall: 8 / 10
Delivery Person Comments
guy was very friendly and was a pleasure to deal with.......smelt ok too ;-)
Delivery Punctuality Comments
very, 8am....fantastic....although i did have to get out of bed...lol
Overall Punctuality Comments
very, 8am....fantastic....although i did have to get out of bed...lol
Cleanliness Comments
i can only fault it here, because the car was driven from leeds to newport, which is over 200miles so it was dirty, but nothing that could be done here....
Overall Comments
arrived early in the morning, so i didn't have to stress about receiving it at work....quick and efficient.
Delivery Communication Comments
can not fault it, was spot on.
Improvements
nothing you were brilliant.
Audi TT Coupe (2006-14)
Paul
31/01/2011
31/01/2011
10 / 10
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Paul of Wolverhampton, who had a new Audi TT Coupe (2006 - 2014) on 31/01/2011
Overall: 10 / 10
Delivery Person Comments
Driver was well presented and friendly, he showed me everything I needed to know about the car and let me take as long as I wanted to examine it.
Delivery Punctuality Comments
He drove nearly 100 miles and arived in rush hour within 5 mins of the pre aranged time, shoule be commended. very punctual.
Overall Punctuality Comments
He drove nearly 100 miles and arived in rush hour within 5 mins of the pre aranged time, shoule be commended. very punctual.
Cleanliness Comments
Spotless. I wish it still was! Bloody black cars!
Damage Comments
Let me examine it as long as I wanted. car was on the back of a truck and was in great condition.
Overall Comments
Delivery driver was very friendly and on punctual. He drove from Bolton to Wolverhampton so getting within 5 minutes of the estimated time of delivery in rush hour should be commended.
Delivery Communication Comments
I was updated by Naomi and she always gave me times to expect the next stage. very good.
Improvements
Nothing
Citroen C3 (2010-13)
Rob
01/02/2011
01/02/2011
8 / 10
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Rob of Stoke On Trent, who had a new Citroen C3 Diesel Hatchback (2010 - 2013) on 01/02/2011
Overall: 8 / 10
Delivery Person Comments
Could not fault the delivery driver in any way, he was polite, cheerful and was happy to let us take all the time needed to inspect the car
Delivery Punctuality Comments
recieved a phone call on the day to give me an approximate time, we arrived home at the time specified to find the car parked up and waiting for us
Overall Punctuality Comments
recieved a phone call on the day to give me an approximate time, we arrived home at the time specified to find the car parked up and waiting for us
Cleanliness Comments
as mentioned totally covered in salt crystals, the inside however was fantastic
Damage Comments
none found at the time but checking was difficult due to the cleanliness of the outside
Overall Comments
The only real issue that I had was that as the car had to make a 250 mile journey on the back of a wagon that it arrived absolutley covered in salt crystals from the grit off the road, this in turn made it hard to inspect for any defects and I had to take it for a wash straight after delivery. A small car cover would have saved this problem.
Improvements
as mentioned a small cheap car cover to keep off that nasty grit (to aid inspection) or possibly the delivery driver could have taken the vehicle to the local dealer for a valet/wash prior to dropping the car off
Nissan Juke (2010-14)
Gary
01/02/2011
01/02/2011
8 / 10
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Gary of Chelmsford, who had a new Nissan Juke Hatchback (2010 - 2014) on 01/02/2011
Overall: 8 / 10
Improvements
None
Nissan Qashqai+2 (2010-13)
Alison
01/02/2011
01/02/2011
10 / 10
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Alison of Sheffield, who had a new Nissan Qashqai+2 Hatchback (2010 - 2013) on 01/02/2011
Overall: 10 / 10
Delivery Punctuality Comments
We weren't given a time so can't really comment on punctuality but the early delivery was very much appreciated
Overall Punctuality Comments
We weren't given a time so can't really comment on punctuality but the early delivery was very much appreciated
Damage Comments
Drivers front tyre punctured
Overall Comments
9.05am delivery - superb. Driver was knowledgeable and helpful.
Delivery Communication Comments
Very good communication but the changes in delivery date were frustrating
Improvements
Bottle of champagne!
Volkswagen Crafter Cr35 Mwb Diesel
Arthur
26/01/2011
26/01/2011
4 / 10
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Arthur of Norwich, who had a new VW Crafter Cr35 Mwb Diesel (2017 on) on 26/01/2011
Overall: 4 / 10
Delivery Punctuality Comments
Given that it was a day late!!
Overall Punctuality Comments
Given that it was a day late!!
Cleanliness Comments
Slightly dirty (probably from having been driven on the transporter half way round the country and back.
Dealer Service Comments
As above
Overall Comments
Originally it was thought the car would be loaded on Monday and delivered Tuesday. This was not then possible and was confirmed for Weds. My wife stayed in all day only for me and her to get calls just before 4pm saying it would not be Weds delivery. All they could say was that it would now be Thursday (not before 10.30am). To be fair he did arrive Thursday at 10.30am but there was no apology or explanation as to what had happened the day before!!
Delivery Communication Comments
Communication with Guy was good but poor from the dealer
Improvements
Stuck to delivery day and some form of commitment to time or alerted earlier when knew it would not be that day
Nissan Qashqai (2010-13)
Sharon
28/01/2011
28/01/2011
10 / 10
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Sharon of Inverness, who had a new Nissan Qashqai Hatchback (2010 - 2013) on 28/01/2011
Overall: 10 / 10
Delivery Person Comments
he rang me the day before with a time, about 7am. He rang later and asked if he could come earlier to get his connections back down to leeds, this was no problem whatsover for us and we obliged.
Delivery Punctuality Comments
he was bang on time, 6.45 am.
Overall Punctuality Comments
he was bang on time, 6.45 am.
Cleanliness Comments
spotless!
Damage Comments
again, spotless!
Dealer Service Comments
in the limited involvement, was with delivery driver only. he was so good we gave him a cup of tea, he declined to join us for breakfast. very polite and curtious.
Overall Comments
top class!!
Delivery Communication Comments
kept up to date and delivery was earlier than anitcipated, date not time.many thanks again. was carless for oneweek only.
Improvements
as far as my experience goes there is no room for improvement.
Vauxhall Vivaro Crew Bus (2014-19)
Andy
28/01/2011
28/01/2011
8 / 10
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Andy of Eastbourne, who had a new Vauxhall Vivaro Van on 28/01/2011
Overall: 8 / 10
Damage Comments
Small scratch on drivers door
Delivery Communication Comments
No phone call
Improvements
Phone call would have been nice but no the end of the world!
Nissan Juke (2010-14)
David
19/11/2010
19/11/2010
8 / 10
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David of Coventry, who had a new Nissan Juke Hatchback (2010 - 2014) on 19/11/2010
Overall: 8 / 10
Missing Comments
AA Membership Details
Improvements
Better quality pre-delivery service from the supplying dealer. This was not great.
Citroen C5 Tourer (2008-18)
Sean
26/01/2011
26/01/2011
4 / 10
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Sean of Stockport, who had a new Citroen C5 Diesel Tourer (2008 - 2018) on 26/01/2011
Overall: 4 / 10
Delivery Person Comments
Son saw him. He was friendly on phone with me.
Delivery Punctuality Comments
Arrived out the blue a day early. insurance not starting until midnight of the same day.
Overall Punctuality Comments
Arrived out the blue a day early. insurance not starting until midnight of the same day.
Cleanliness Comments
Oil stain on fabric over driver's door, inside in rear footwell. OK it was on a transporter, but it does then arrive covere din muck, so I have to wasj it to A. see it is not scratched and B. then eventually enjoy new car thrill - you did ask!
Damage Comments
Oily mark on fabric
Dealer Service Comments
All of the above. Car arrives outside planned timescale, dirty inside and out and no explanations about where gadgets are or how they function
Overall Comments
car arrives covered in muck, some inside (including oily stain on fabric around driver's door).
Delivery Communication Comments
It was haphazard at best. Guy was trying his best to get info as to when but fater being told it was Wednesday they showed up on Tuesday. Lucky someone was there. As I said before had o insurance cover in place because had arranged to to start for the next day.
Missing Comments
iPod connection required major search and needs an £80 adaptor. Found Sat Nav memory card by pure chance. Need to be told where that it is.
Improvements
All of the above to be addressed
Nissan Qashqai+2 (2010-13)
Leighton
25/01/2011
25/01/2011
6 / 10
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Leighton of Nantwich, who had a new Nissan Qashqai+2 Hatchback Special Editions (2010 - 2013) on 25/01/2011
Overall: 6 / 10
Dealer Service Comments
Car was a week late due to dealer delay
Improvements
Just to deliver on time - dealer had lots of notice - car was ordered in November and dealer committed to dleivery date of 18th Jan
Skoda Fabia (2010-14)
Fiona
27/01/2011
27/01/2011
10 / 10
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Fiona of Bridge Of Weir, who had a new Skoda Fabia Diesel Hatchback (2010 - 2014) on 27/01/2011
Overall: 10 / 10
Delivery Person Comments
very nice man
Delivery Punctuality Comments
arrived at 11am on the set date. No waiting in all day.
Overall Punctuality Comments
arrived at 11am on the set date. No waiting in all day.
Cleanliness Comments
the car is immaculate
Damage Comments
perfect
Dealer Service Comments
great new car as promised
Overall Comments
Great.
Delivery Communication Comments
no contact from dealer, just Ling's staff but that was fine as the dealer delivered as promised and I had no need to speak to them direct.
Missing Comments
I did not get a copy of the completed delivery form, but I'm unsure if this is just normal practice.
Improvements
perhaps a contact number for the delivery driver. Not needed in my case, but if he had been very late or didnt turn up it would be good to be able to make direct contact
Volkswagen Crafter Cr35 Mwb Diesel
Lizzie
25/01/2011
25/01/2011
8 / 10
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Lizzie of Congleton, who had a new VW Crafter Cr35 Mwb Diesel (2017 on) on 25/01/2011
Overall: 8 / 10
Delivery Person Comments
Driver was very polite, and phoned as promised, we met on the outskirts of Congleton as his transporter was too high to get to me but that was fine.
Cleanliness Comments
Inside was very good, outside very poor but it was on a transporter but I imagined it would be protected by some sort or wax which would of protected it more?
Improvements
Cleaner on the outside.
Nissan Juke (2010-14)
Brett
27/01/2011
27/01/2011
10 / 10
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Brett of Chester, who had a new Nissan Juke Hatchback (2010 - 2014) on 27/01/2011
Overall: 10 / 10
Delivery Punctuality Comments
Said he would arrive at 10 and did !!
Overall Punctuality Comments
Said he would arrive at 10 and did !!
Overall Comments
The delivery driver was very pleasant and helpful and called the evening beofre to advise he would be here at 10am the next day. he was bank on time.
Improvements
Nothing
Honda CR-V Estate (2009-12)
Graham
26/01/2011
26/01/2011
8 / 10
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Graham of Ryton, who had a new Honda CR-V Diesel Estate (2009 - 2012) on 26/01/2011
Overall: 8 / 10
Delivery Person Comments
Very pleasant and friendly driver. No fishy or sweaty odours present :)
Cleanliness Comments
Exterior dirty but inside immaculate. Raining.
Damage Comments
No damage.
Dealer Service Comments
Just saw the delivery driver no communication from dealer but car inside was immaculate.
Overall Comments
Was delivered at the time stated, car was dirty but driver had drove 236 miles in pouring rain so understandable. Driver was pleasant and talkative, took me through an overview of the car.
Delivery Communication Comments
Got lingo message the morning of delivery and approximate delivery time.
Missing Comments
Nothing missing.
Improvements
Only thing that could have been better would have been car delivery via transport with no miles on. Not a major issue as car was very cheap.
Mercedes Sprinter Chassis Cab
Kev
25/01/2011
25/01/2011
4 / 10
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Kev of Huntingdon, who had a new Mercedes Sprinter 311cdi L2 Diesel Fwd (2018 on) on 25/01/2011
Overall: 4 / 10
Delivery Person Comments
The gentleman who delivered the car was smartly dressed and efficient, offered to show me all functions of the car etc. However, he did give me the impression that he wanted to be away as quickly as possible.
Delivery Punctuality Comments
I was given a 2-hour delivery slot, but car was actually delivered 2-hours later than the latest time arranged. In itself the time of delivery was not a major problem, but had i have known it was not coming until after 13:00 I could have gone shopping in the morning.... as it was I wasted a half day waiting. Perhaps the delivery guys should be introduced to the new technology known as a mobile phone and handsfree ;) that way they could keep the office/customer appraised of delivery times.
Overall Punctuality Comments
I was given a 2-hour delivery slot, but car was actually delivered 2-hours later than the latest time arranged. In itself the time of delivery was not a major problem, but had i have known it was not coming until after 13:00 I could have gone shopping in the morning.... as it was I wasted a half day waiting. Perhaps the delivery guys should be introduced to the new technology known as a mobile phone and handsfree ;) that way they could keep the office/customer appraised of delivery times.
Cleanliness Comments
Whilst the car was clean inside the outside looked like it had just done 150miles on a motorway, with the resultant muck and road spray. To be fair to the dealer, the car was delivered on an open truck, and in effect the car had just traveled 150miles (or whatever) so would get covered in muck - it just lowered the 'wow' factor of a new car a couple of notches when presented with a car that looked like it would after a weeks ownership ;)
Dealer Service Comments
Can't really comment as I gather that the delivery was subbed out to a third party transporter. Oh... one thing, the Maintenance logbook, the dealer had written on the vehcile data page that the model was a Leon Eco, when in fact the car was/is a FR!
Overall Comments
Was told by supplier that car would be delivered between 10am - 12:00 noon, in the final event actual delivery was 14:00. I had rung the supplier @ 13:00 to enquire if there was a problem and was informed that they were unaware of any problems and that car should arrive 'anytime'... even though car was actually delivered 1hr later, I was not contacted (even though supplier had my phone number).
Delivery Communication Comments
I have given low score, because it would only have taken a brief call from the driver to advise his office (and inturn me!) that he was running late/had a technical problem with his truck....
Missing Comments
Fuel !, the car was delivered with approx 1/2 gallon on diesel in the tank... (well the gauge showed 23miles worth of fuel, so I estimate approx 1/2 gal). Not a major problem for me in that I have a petrol station 3miles away. But for customers living deep in the countryside, it may cause a few concerns if they have to drive 15+ miles to the nearest filling station
Improvements
Maybe ensure that the supplying dealer includes at least one gal of fuel! Also consider twisting the arm of the dealer/their nominated transporter to give a voucher for a complimentary car wash! To be honest I would not personally use a commercial car wash as I believe they scratch the paintwork on cars, but such an offer would would certainly put a smile on the face of a customer looking at a filthy 'brand new' car :)
Nissan Qashqai (2010-13)
Colin
25/01/2011
25/01/2011
8 / 10
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Colin of Glasgow, who had a new Nissan Qashqai Hatchback (2010 - 2013) on 25/01/2011
Overall: 8 / 10
Delivery Person Comments
Very polite and helpfull.
Delivery Punctuality Comments
Was told am but driver phoned ahead to inform me of eta you cant beat service like that. Well done.
Overall Punctuality Comments
Was told am but driver phoned ahead to inform me of eta you cant beat service like that. Well done.
Cleanliness Comments
As above on a low back single trailer behind a unit so with the spray car was very dirty but a wash and all was fine. Driver did offer to take it to a carwash.
Damage Comments
Thought there was but ended up fine.
Dealer Service Comments
As we know that I did order a different version I would say initial dealings where poor but overall with the price,the mats,the delivery it ended up Very Good Dealer
Overall Comments
Car was on a trailer therefore very dirty but nothing that could not wash off. The delivery driver did offer to take it to a car wash, so no problems or complaints from me.
Improvements
Put a bit of petrol in it I am lucky I stay 2 miles from a garage but I didnt know if I would make it to the garage. I think £5 at least.
Nissan Qashqai (2010-13)
Nick
24/01/2011
24/01/2011
6 / 10
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Nick of Merthyr Tydfil, who had a new Nissan Qashqai Hatchback (2010 - 2013) on 24/01/2011
Overall: 6 / 10
Delivery Person Comments
The driver was very pleasant and didn't smell!
Delivery Punctuality Comments
He phoned me the night before and told me he expected to be with by 9.00am to 9.30am. He arrived at 10.15am and informed me that he had found his way ok until he actually got to my Town and then he lost his way a bit! I found the delivery time quite acceptable and was pleased it was early morning.
Overall Punctuality Comments
He phoned me the night before and told me he expected to be with by 9.00am to 9.30am. He arrived at 10.15am and informed me that he had found his way ok until he actually got to my Town and then he lost his way a bit! I found the delivery time quite acceptable and was pleased it was early morning.
Cleanliness Comments
Very clean inside but dirty outside. I guess this is to be expected as it had been driven from Eastbourne via Worcester.
Dealer Service Comments
I had no communiction from the Dealer so I have marked them average.
Overall Comments
Radio security code not included. Service book found under passenger seat. I was told delivery note not given to driver, but also found it under the passenger seat. Car was dirty. Driver had no means other than walking to get himself to a bus depot, so I felt that I should give him a lift. Driver told me I can check car if I wanted to. He didn't seem too bothered about getting my agreement that the car was in perfect condition.
Delivery Communication Comments
You informed me when the car was being delivered to the dealer and when I could expect it. You also informed me every week that the date had not changed. I thought that this was not necessary, however you probably feel that it was keeping me in the loop. I think that you could save staff time by only sending emails when there is a change in information. Now you are having free tips on how to improve your business!
Missing Comments
Radio Security Code
Improvements
It would have been nice to have the car delivered on a trailer but I expect that comes with a cost that I would rather not pay. Other than that everything was absolutely fine and dandy.
Nissan Qashqai (2010-13)
Gil
24/01/2011
24/01/2011
8 / 10
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Gil of Rotherham, who had a new Nissan Qashqai Hatchback Special Editions (2010 - 2013) on 24/01/2011
Overall: 8 / 10
Delivery Person Comments
O on BO sorry. Pleasant guy who took me around vehicle and showed me various items and how they work.
Delivery Punctuality Comments
Arrived by 10 a.m.
Overall Punctuality Comments
Arrived by 10 a.m.
Cleanliness Comments
After a drive down from Bradford on the motorway the external was a bit clarted up, but inside was good.
Damage Comments
Not that I have found.
Dealer Service Comments
Difficult to comment as I haven't had anything to do with the dealer
Delivery Communication Comments
Even though there was vagueness on when it would arrive you explained why and created value in that statement
Improvements
difficult to enhance
BMW 5 Series Touring Estate (2010-13)
John
24/01/2011
24/01/2011
6 / 10
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John of London, who had a new BMW 5 Series Diesel Touring (2010 - 2013) on 24/01/2011
Overall: 6 / 10
Delivery Communication Comments
Comms with Ling good. Dealer feedback appalling.
Citroen C3 Picasso Estate (2009-15)
Dave
21/01/2011
21/01/2011
10 / 10
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Dave of Lincoln, who had a new Citroen C3 Picasso Estate Special Edition (2009 - 2015) on 21/01/2011
Overall: 10 / 10
Delivery Person Comments
Personable sort of chap, clean, polite and gently professional.
Delivery Punctuality Comments
spot on time
Overall Punctuality Comments
spot on time
Cleanliness Comments
IT LOOKED LIKE A NEW CAR !
Overall Comments
Car arrived at time quoted,, driver friendly and polite, handover was straightforward. It all went smoothly.
Missing Comments
No sweeties or other little gifts.....I have come to expect these as Ling gives them all the time !
Improvements
It all went so well from my standpoint it couldn't be improved. I even got 1/4 tank of fuel. More than I have ever had on delivery of a new car.
Kia Pro Ceed (2009-10)
David
23/12/2010
23/12/2010
8 / 10
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David of Hythe, who had a new Kia Pro Ceed Diesel Hatchback (2009 - 2010) on 23/12/2010
Overall: 8 / 10
Delivery Person Comments
Was a nice guy, no problems.
Delivery Punctuality Comments
On time no prob.
Overall Punctuality Comments
On time no prob.
Cleanliness Comments
Car was a bit muddy inside.
Overall Comments
Fast delivery on the day and time arranged. Friendly delivery driver. Only downside was the care was a little muddy inside on the driver's side.
Missing Comments
The boot interior light was not installed but I found it in a bag in the glovebox... so installed it myself.
Improvements
Car could have been cleaner... but that's just being picky. I am pleased with the delivery.
Nissan Qashqai+2 (2010-13)
Steve
18/01/2011
18/01/2011
10 / 10
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Steve of Chandlers Ford, who had a new Nissan Qashqai+2 Hatchback Special Editions (2010 - 2013) on 18/01/2011
Overall: 10 / 10
Delivery Person Comments
Driver phoned in advance to let us know time of arrival, very pleasant and friendly on arrival.
Improvements
None, very pleased with whole process
Iveco Daily Double Cab Dropside
Gally
18/01/2011
18/01/2011
8 / 10
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Gally of Leyland, who had a new Iveco Daily 35c12 Diesel (2016 on) on 18/01/2011
Overall: 8 / 10
Delivery Person Comments
Nice fellah, no noticeable BO to report, explained functions
Delivery Punctuality Comments
Received around 11.00am on the 18th Jan
Overall Punctuality Comments
Received around 11.00am on the 18th Jan
Overall Comments
Delivery delayed from first date given -18th Dec to actual date - January 18th, not assisted by delayed receipt of Documents from the dealer which were posted on 23rd Dec, but only received on 12th Jan
Improvements
all fine on delivery
Mazda 3 (2009-13)
Dean
18/01/2011
18/01/2011
10 / 10
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Dean of Arlesey, who had a new Mazda MAZDA3 Hatchback (2009 - 2013) on 18/01/2011
Overall: 10 / 10
Delivery Person Comments
Really helpful and polite man.
Delivery Punctuality Comments
spot on
Overall Punctuality Comments
spot on
Cleanliness Comments
Inside of car sparkling. Outside was dirty but delivery man had tried to find a jet wash in our small town and couldn't get one. He was very apologetic but this wasn't a problem to us.
Damage Comments
Checked car over with delivery man - no damage obvious
Overall Comments
The delivery driver phoned to confirm he was on his way and told me he would be at my house at 1.30pm and he was there exactly at 1.30pm
Improvements
Nothing
Renault Megane (2008-13)
Chris
17/01/2011
17/01/2011
10 / 10
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Chris of Bury, who had a new Renault Megane Hatchback (2008 - 2013) on 17/01/2011
Overall: 10 / 10
Improvements
Nothing. The service was great.
Ford Fiesta (2008-12)
Matt
17/01/2011
17/01/2011
8 / 10
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Matt of Coventry, who had a new Ford Fiesta Diesel Hatchback (2008 - 2012) on 17/01/2011
Overall: 8 / 10
Cleanliness Comments
sticker on windscreen, driver mat dirty
Jaguar XJ Saloon (2010-15)
Patrick
13/01/2011
13/01/2011
8 / 10
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Patrick of Cuddington, who had a new Jaguar XJ Diesel Saloon (2010 - 2015) on 13/01/2011
Overall: 8 / 10
Dealer Service Comments
slight problem with the drivers door.
Ford Fiesta (2008-12)
Ian
13/01/2011
13/01/2011
8 / 10
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Ian of Philpstoun, who had a new Ford Fiesta Diesel Hatchback (2008 - 2012) on 13/01/2011
Overall: 8 / 10
Delivery Person Comments
Delivery driver was pleasant and helpful
Delivery Punctuality Comments
dlievered on time
Overall Punctuality Comments
dlievered on time
Cleanliness Comments
car was clean
Iveco Daily Double Cab Dropside
Andy
13/01/2011
13/01/2011
8 / 10
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Andy of Derbyshire, who had a new Iveco Daily 35c12 Diesel (2016 on) on 13/01/2011
Overall: 8 / 10
Delivery Person Comments
Nice bloke.
Delivery Punctuality Comments
Exactly when I was expecting, 10:50 I think.
Overall Punctuality Comments
Exactly when I was expecting, 10:50 I think.
Cleanliness Comments
Got to say poor due to the fag ash and motorway dirt from the drive.
Damage Comments
I dont think so but I have not cleaned it yet so I dont want to say for definite.
Overall Comments
It had been smoked in! There was ash on the rear drivers side window and rear seat. No burns and didnt smell of smoke and arrived promptly so I am not really bothered but I guess others may be.
Missing Comments
I would like some information on Ford roadside assist (unless this is in the manual - I have not read it).
Improvements
Nothing really, the ash was a bit annoying but not a problem.
Ford Kuga Estate (2008-12)
Chris
13/01/2011
13/01/2011
8 / 10
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Chris of Woolton Hill, who had a new Ford Kuga Diesel Estate (2008 - 2012) on 13/01/2011
Overall: 8 / 10
Delivery Person Comments
Very pleasant and courteous driver.
Cleanliness Comments
Apart from the muck you'd expect after driving 100 miles in rain, the car was totally pristine.
Damage Comments
I think you'd have heard from me if there WAS any damage!! ;-)
Overall Comments
If the delivery drivers had brought the correct documentation with them (documents for signature from Leden Group) I would have given them a "Very Good" rating.
Improvements
I honestly can't think of anything!
Peugeot Rcz Coupe (2013-15)
Kes
08/01/2011
08/01/2011
4 / 10
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Kes of Leicester, who had a new Peugeot Rcz Coupe (2013 - 2015) on 08/01/2011
Overall: 4 / 10
Delivery Person Comments
Was really unwell but otherwise a nice chap.
Delivery Punctuality Comments
As above...
Overall Punctuality Comments
As above...
Cleanliness Comments
Pretty clean
Dealer Service Comments
Even with the complications of snow, Christmas, new tax year etc, poor communication throughout made the final part quite painful.
Overall Comments
Promised am delivery but when I rang at 11:50 I was told the car had only just left - didn't arrive until nearly 3pm.
Delivery Communication Comments
Dealer (RRG) didn't return phone calls - had to keep ringing in to check on process.
Improvements
The dealer said they would accept a signed lease document, scanned in and emailed.
Why waste time sending by post or paying out for special delivery?
Could have received car three weeks earlier if it wasn't for the unnecessary post.
Vauxhall Astra (2005-10)
21/12/2010
21/12/2010
10 / 10
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of , who had a new Vauxhall Astra Sport Hatch (2005 - 2010) on 21/12/2010
Overall: 10 / 10
Delivery Person Comments
pleasant
Delivery Punctuality Comments
arrived on time even under bad weather conditions
Overall Punctuality Comments
arrived on time even under bad weather conditions
Cleanliness Comments
covered in snow, never actually seen car for about a week.
Damage Comments
all fine
Dealer Service Comments
very efficient
Overall Comments
arrived when stated in the snow
Delivery Communication Comments
very efficient
Improvements
fitted a snow plough to front
Nissan Qashqai+2 (2010-13)
Tony
10/01/2011
10/01/2011
8 / 10
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Tony of Ellesmere Port, who had a new Nissan Qashqai+2 Hatchback Special Editions (2010 - 2013) on 10/01/2011
Overall: 8 / 10
Overall Comments
Good contact with person delivering car via mobile phone.
Missing Comments
Nothing noticed yet. It does refer to RAC cover in the paperwork but I don't see any information or contact numbers.
Citroen C1 (2009-12)
Cat
06/01/2011
06/01/2011
10 / 10
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Cat of Skipton, who had a new Citroen C1 Hatchback (2009 - 2012) on 06/01/2011
Overall: 10 / 10
Delivery Person Comments
Very friendly, he was a Jock, being half scottish myself - spot on!!
Delivery Punctuality Comments
Rang me when just setting off from manchester to say he would be an hour - and he was!
Overall Punctuality Comments
Rang me when just setting off from manchester to say he would be an hour - and he was!
Cleanliness Comments
I love the smell of a new car! and it was spotless
Overall Comments
Communicated really well. Rang me and gave me an approximate time. Showed me around the car.
Delivery Communication Comments
Can fault nobody!!
Missing Comments
Not missing as such - was not much petrol in the tank. Maybe helpful to fill a tank to at least 1/2 as delivery man advised me to visit petrol station. I only live 5 miles from a petrol station, but customers may live further away.
Improvements
Nothing, everything was tickety-boo! Just refer to petrol comment above!
Nissan Qashqai+2 (2010-13)
Paul
06/01/2011
06/01/2011
8 / 10
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Paul of Bishops Stortford, who had a new Nissan Qashqai+2 Hatchback (2010 - 2013) on 06/01/2011
Overall: 8 / 10
Delivery Person Comments
Very agreeable chap. Friendly and very grateful when I offered to drop him at the local station to save him a 25min walk in the cold and rain !!
Delivery Punctuality Comments
Arrived at exactly the time that was agreed. Perfect.
Overall Punctuality Comments
Arrived at exactly the time that was agreed. Perfect.
Cleanliness Comments
As it had been driven in the snow and rain from Leeds it wasn't perfect and the footwell where the driver had sat was a little dirty with a flimsy bit of paper the only protection. Mats would be a good idea. If they were always included in the price there would be no damage to footwells throughout the lease period and they are easy to remove and clean !!
Damage Comments
One of the seals around a back door was not fitted properly. Couldn't see that in the dark at time of delivery but I will take it into the local dealership and hope that they can fix it.
Dealer Service Comments
Commitment to a delivery date that is definitive so that the customer can make his necessary arrangements would be great.
Overall Comments
The chap who was driving my car down from Leeds phoned me the day before and agreed the time of delivery; 7.30am. He arrived on the dot of 7.30 and handed over the car. Inspection not easy as it was still dark but I noted that on the delivery form along with the delivery mileage.
Delivery Communication Comments
This was the only slightly disappointing piece. The delivery was eventually a month later than originally forcast, due to the bad weather and the knock on effects. This was frustrating from my perspective as I had a lease vehicle to go back that I eventually had to pay to get MoT'd, pay for some parts and pay an additional 20 days lease that had the new vehicle been delivered on time I would have avoided.
Missing Comments
I asked for a copy of the delievry form but there was only one. A little disappointing considering I did make some important notes about mileage and delivery in the dark.
Improvements
Commit to a delivery date and have penalties for failure to deliver. I am being financially penalised for having to keep my initial lease vehicle for a longer period due to later delivery of the new vehicle.
Skoda Octavia (2009-12)
Anthony
08/10/2010
08/10/2010
8 / 10
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Anthony of Swindon, who had a new Skoda Octavia Diesel Hatchback (2009 - 2012) on 08/10/2010
Overall: 8 / 10
Nissan Qashqai+2 (2010-13)
Adz
30/12/2010
30/12/2010
8 / 10
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Adz of Thornton-cleveleys, who had a new Nissan Qashqai+2 Hatchback Special Editions (2010 - 2013) on 30/12/2010
Overall: 8 / 10
Missing Comments
Wrong tax disc!
Improvements
Little cleaner inside vehicle& without fault to steering!
Mercedes C Class Estate (2009-11)
Jack
05/01/2011
05/01/2011
10 / 10
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Jack of London, who had a new Mercedes C Class Estate Special Eds (2009 - 2011) on 05/01/2011
Overall: 10 / 10
Delivery Person Comments
EXtremely friendly. My fatther gave him a lift to the station home (20 mins away). Bet not many clients do that!
Delivery Punctuality Comments
9am. Poor chap had driven from Cornwall.
Overall Punctuality Comments
9am. Poor chap had driven from Cornwall.
Cleanliness Comments
Yes, obviously the consitions meant that exterior could not be 100%.
Damage Comments
... but I have not had the chance to check in minute detail.
Dealer Service Comments
Actually, I used Merc Exeter to service my last car. They are a good company.
Overall Comments
Very pleasant delivery driver.
Improvements
Nothing.
Ford Mondeo (2010-14)
Philip
05/01/2011
05/01/2011
8 / 10
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Philip of London, who had a new Ford Mondeo Diesel Hatchback (2010 - 2014) on 05/01/2011
Overall: 8 / 10
Cleanliness Comments
clean when started however it was driven down from Middlesborough so i bit dirty on arrival. Driver didn't know of local car wash but did offer to take it down to get it cleaned, but it was at 8.00am so it wouldn't have been open.
Overall Comments
Phoned day before to confirm the time of delivery, this is essential
Missing Comments
is warrently book the service book?
Nissan Qashqai+2 (2010-13)
Ian
16/12/2010
16/12/2010
8 / 10
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Ian of Worthing, who had a new Nissan Qashqai+2 Hatchback Special Editions (2010 - 2013) on 16/12/2010
Overall: 8 / 10
Delivery Person Comments
Nice enough chap who was helpful enough. I kind of got the feelnig he would have been slightly more helpful if I had bought the car from him instead of leasing it through another company.
Delivery Punctuality Comments
As previous comments - It wasn't delivered, I had to collect it but was available when I got there.
Overall Punctuality Comments
As previous comments - It wasn't delivered, I had to collect it but was available when I got there.
Cleanliness Comments
Very clean.
Overall Comments
The car wasn't actually delivered. I had to go to Eastbourne to collect it.
Delivery Communication Comments
A bit of back and forth to get it sorted, but prompt and effective service.
Improvements
I just needed to know where the car was gonig to be earlier so I could sort out delivery/collection a bit easier.
Nissan Juke (2010-14)
Jose
05/01/2011
05/01/2011
6 / 10
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Jose of Reading, who had a new Nissan Juke Hatchback (2010 - 2014) on 05/01/2011
Overall: 6 / 10
Delivery Punctuality Comments
No specific time agreed.
Overall Punctuality Comments
No specific time agreed.
Cleanliness Comments
Was dirty on the outside as it had been driven from Bradford. Inside was ok.
Dealer Service Comments
Would have liked more communication from the dealer
Overall Comments
Would have liked more proactive communication from the supplier about the delivery date when it was agreed.
Missing Comments
Spare wheel, although a repair kit was included which is acceptable though much more expensive for me in the long run should I have a puncture...
Improvements
Would have liked more communication from the dealer
Volkswagen Transporter T28 SWB Van
04/01/2011
04/01/2011
8 / 10
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of , who had a new VW Transporter T28 Swb Diesel (2015 on) on 04/01/2011
Overall: 8 / 10
Overall Comments
Disappointed that they couldn't get the car to us before Xmas, as this has cost us about £500 in car hire. I understand that the weather was bad, but they did not go out of their way to help.
Improvements
as above
Mercedes C Class Saloon (2009-11)
Waqas
24/12/2010
24/12/2010
8 / 10
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Waqas of London, who had a new Mercedes C Class Saloon Special Eds (2009 - 2011) on 24/12/2010
Overall: 8 / 10
Citroen C5 Saloon (2008-18)
Karthik
24/11/2010
24/11/2010
6 / 10
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Karthik of Croydon, who had a new Citroen C5 Diesel Saloon (2008 - 2018) on 24/11/2010
Overall: 6 / 10
Damage Comments
Didn't notice it on the day of delivery, but after a few days, I found a small nick on the left rear door.
Improvements
Clean inside the car - on delivery it was quite dusty inside.
Check manuals, docs - Manual provided was for the 2005 C5.
Mercedes Sprinter Dropside
Manuel
23/12/2010
23/12/2010
8 / 10
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Manuel of Leicestershire, who had a new Mercedes Sprinter 519cdi L2 Diesel Rwd (2018 on) on 23/12/2010
Overall: 8 / 10
Iveco Daily Box Van
Tony
16/12/2010
16/12/2010
8 / 10
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Tony of Benton, who had a new Iveco Daily 40c18 Diesel (2016 on) on 16/12/2010
Overall: 8 / 10
Cleanliness Comments
Car dirty due to weather conditions - delivery was from Luton
Improvements
nothing
Nissan Qashqai+2 (2010-13)
Danny
22/12/2010
22/12/2010
8 / 10
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Danny of Draycott, who had a new Nissan Qashqai+2 Hatchback Special Editions (2010 - 2013) on 22/12/2010
Overall: 8 / 10
Cleanliness Comments
Nice and clean inside, but as the delivery guy had to drive it 258 mls through poor weather conditions it was quite mucky on the outside
Dealer Service Comments
Not direct realtionship with the dealer only the delivery driver who works on a self employed basis. I did have to drop him off at the train station otherwise it would have been a nightmare for him to get back.
Delivery Communication Comments
Not with the dealer but with the delivery driver (self employed)
Nissan Qashqai+2 (2010-13)
Matt
23/12/2010
23/12/2010
10 / 10
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Matt of Altrincham, who had a new Nissan Qashqai+2 Hatchback Special Editions (2010 - 2013) on 23/12/2010
Overall: 10 / 10
Delivery Person Comments
The man who brought the car showed me around the car and how everything worked, he was really nice, clean, smelt good and friendly!
Delivery Punctuality Comments
Yes he was early which is great when you are excited about your new car!
Overall Punctuality Comments
Yes he was early which is great when you are excited about your new car!
Cleanliness Comments
Very clean and smells good.
Damage Comments
Car was ticketyboo.
Overall Comments
We had a phone call the day before from delivery man to let us know his name and what time he anticipated to be here, this was great.
Improvements
Nothing, everything was great, we would recommend lings to anyone!
Citroen Dispatch XL Diesel
23/12/2010
23/12/2010
6 / 10
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of , who had a new Citroen Dispatch XL Diesel (2017 on) on 23/12/2010
Overall: 6 / 10
Cleanliness Comments
The car was quite dirty on the outside due to road conditions, not driver's fault, but snowy.
Improvements
It would be nice to have an approximate delivery time; even it if is only "a.m." or "p.m."!
Iveco Daily Double Cab Dropside
Dan
23/12/2010
23/12/2010
6 / 10
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Dan of Croydon, who had a new Iveco Daily 35s16 Diesel (2016 on) on 23/12/2010
Overall: 6 / 10
Delivery Punctuality Comments
should have been AM , turned up at 3.50
Overall Punctuality Comments
should have been AM , turned up at 3.50
Cleanliness Comments
due to the weather conditions
Damage Comments
dark couldn't see plus car dirty
Overall Comments
didn't phone when half an hour away , only when he wa outside the house
Improvements
more accurate delivery time
Honda CR-V Estate (2009-12)
Darren
23/12/2010
23/12/2010
6 / 10
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Darren of Wokingham, who had a new Honda CR-V Estate (2009 - 2012) on 23/12/2010
Overall: 6 / 10
Cleanliness Comments
Comment as above
Overall Comments
Swift delivery. Car was dirty on the outside but it was driven down and the weather was bad so I can't grumble too much :)
Citroen Dispatch M Van
Raj
23/12/2010
23/12/2010
8 / 10
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Raj of Birmingham, who had a new Citroen Dispatch Van on 23/12/2010
Overall: 8 / 10
Overall Comments
The driver said he wasn't given my documents to bring, but then after the dealer had said the driver had forgotten them, so one of them was lying to me which is a bit useless after explicitly asking for the documents with the car delivery. And no Ipod wire in the car despite being told there would be one.
Missing Comments
The Ipod connector wire. Despite being told I would have this.
Honda CR-V Estate (2009-12)
Rajesh
23/12/2010
23/12/2010
6 / 10
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Rajesh of Surbiton, who had a new Honda CR-V Estate (2009 - 2012) on 23/12/2010
Overall: 6 / 10
Delivery Punctuality Comments
though they did not call 30 mins before like they said they would- but ow good
Overall Punctuality Comments
though they did not call 30 mins before like they said they would- but ow good
Cleanliness Comments
see road salt above
Damage Comments
not that we could tell as we need to clean the outside...though had noted on the back door where the rubber joins the glass on one side it was a bit loose(being picky)
Overall Comments
generaaly good but beacause of the weather the car was covered in road salt - not really their fault- but did not look like a new car
Missing Comments
there was no reference made to the rac cover (had to ask you)- though on the inside of the windscreen there was a honda assist number ---don't know how long this cover is for s/b 3 years
Citroen C3 (2010-13)
Ian
22/12/2010
22/12/2010
8 / 10
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Ian of Abbots Langley, who had a new Citroen C3 Diesel Hatchback (2010 - 2013) on 22/12/2010
Overall: 8 / 10
Improvements
It would have been helpful to have had a confirmed delivery time so that I could schedule my day a bit better.
Citroen C3 (2010-13)
Mel
22/12/2010
22/12/2010
8 / 10
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Mel of Walsall, who had a new Citroen C3 Hatchback (2010 - 2013) on 22/12/2010
Overall: 8 / 10
Dealer Service Comments
Again, very very pleased with how fast they pulled this off! I think it took 2 days
Overall Comments
Obviously the Glasgow Citroen delaers messed me about with delivery, but I couldnt have been more happier with Lookers Preston dealers; they were quicker than I could have ever imagined!
Delivery Communication Comments
They didn't call me on the day, so I called them!
Improvements
Nothing
Iveco Daily Double Cab Dropside
Richard
22/12/2010
22/12/2010
6 / 10
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Richard of West Yorkshire, who had a new Iveco Daily 35s14 Diesel (2016 on) on 22/12/2010
Overall: 6 / 10
Delivery Person Comments
very pleasant man had driven car a long way to us over 200 miles
Delivery Punctuality Comments
when delivery was finalised for 22/12 was here on time
Overall Punctuality Comments
when delivery was finalised for 22/12 was here on time
Cleanliness Comments
few marks inside and due to been driven over 200 miles here was very dirty had to go straight to car wash with it.
Dealer Service Comments
didnt delivery car on due date and no contact
Overall Comments
car was due onmonday 20/12 and recieved 22/12, I know there was bad weather but nobody contacted us at all to tell us where car was .
Delivery Communication Comments
very good communication with you no communication with dealer.
Improvements
delivered car on correct date
Iveco Daily Double Cab Dropside
Nick
21/12/2010
21/12/2010
8 / 10
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Nick of Lancashire, who had a new Iveco Daily 35s18 Diesel (2016 on) on 21/12/2010
Overall: 8 / 10
Improvements
On time would have been good, but that was Audi's fault!
Ford Fiesta (2008-12)
Steve
20/12/2010
20/12/2010
6 / 10
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Steve of Ely, who had a new Ford Fiesta Diesel Hatchback (2008 - 2012) on 20/12/2010
Overall: 6 / 10
Delivery Person Comments
no problems, ok
Delivery Punctuality Comments
delivery was predicted at lunch time, vehicle arrived just after 2pm
Overall Punctuality Comments
delivery was predicted at lunch time, vehicle arrived just after 2pm
Cleanliness Comments
car was very dirty (outside)
Damage Comments
-na-
Dealer Service Comments
no serious problems encountered, only incorrect reg info.
Overall Comments
wrong reg given to me and yourselves by supplying dealer, causing addtional paperwork.
Delivery Communication Comments
was informed of delivery times, etc, etc.
Missing Comments
nothing missing
Improvements
clean vehicle before hand over to customer
Iveco Daily Box Van
Jamie
20/12/2010
20/12/2010
8 / 10
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Jamie of Robertsbridge, who had a new Iveco Daily 40c18 Diesel (2016 on) on 20/12/2010
Overall: 8 / 10
Cleanliness Comments
inside was immaculate. outside of the car was very dirty, due to the bad weather.
Overall Comments
driver rang in advance, and arrived on time. the car was in good order, and he was friendly and helpful.
Improvements
nothing - all good!
Seat Ibiza (2010-11)
Tracy
16/12/2010
16/12/2010
8 / 10
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Tracy of Chandlers Ford, who had a new Seat Ibiza Sport Coupe Special Eds (2010 - 2011) on 16/12/2010
Overall: 8 / 10
Cleanliness Comments
Due to poor weather conditions the body work was filthy
Improvements
I delivery would time (ETA) would of been good. I was working nights the day it was delivered so would of been handy to know when to expect it, so i could get up & wake up!
Chevrolet Captiva Estate (2007-10)
Derek
17/12/2010
17/12/2010
10 / 10
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Derek of Seafield, who had a new Chevrolet Captiva Diesel Estate (2007 - 2010) on 17/12/2010
Overall: 10 / 10
Improvements
a telephone call from the delivery driver to let me know roughly what time the car was being delivered on the day of delivery would have been good, but as it was delivered at 9.20am i didnt need to wait in all day :)
Honda CR-V Estate (2009-12)
Ally
17/12/2010
17/12/2010
8 / 10
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Ally of Falkirk, who had a new Honda CR-V Diesel Estate (2009 - 2012) on 17/12/2010
Overall: 8 / 10
Cleanliness Comments
Car was very dirty externally as had been driven to get to me. Conditions did not help but I thought it could have been washed.
Improvements
Clean the car
Citroen C3 (2010-13)
Chris
17/12/2010
17/12/2010
6 / 10
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Chris of Sheffield, who had a new Citroen C3 Hatchback (2010 - 2013) on 17/12/2010
Overall: 6 / 10
Delivery Person Comments
Nice chap, very helpful, talked me through the main controls, etc. and was also prepared to drop the car over to my wife.
Delivery Punctuality Comments
Earlier than expected.
Overall Punctuality Comments
Earlier than expected.
Cleanliness Comments
Bright as a new pin!
Overall Comments
Having established the car was ready to roll, and with the snow well gone, I felt the dealer procrastinated rather too long in getting the car out on the road.
Improvements
Lings? Nothing. I guess 'extreme' weather just affects this stuff. Needless to say, now I have the motor and am enjoying driving it, I am less concerned about how lazt Citroen appeared to be at the time!
Seat Ibiza (2010-11)
Laura
16/12/2010
16/12/2010
8 / 10
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Laura of Hull, who had a new Seat Ibiza Sport Coupe Special Eds (2010 - 2011) on 16/12/2010
Overall: 8 / 10
Delivery Person Comments
Seemed a nice guy (anyone who had driven in snow from Newcastle to Hull still with a smile on their face gets my vote!). He seemed unsure of the items to be delivered with the car but then he isn't from the dealership, so that makes sense.
Delivery Punctuality Comments
Came in the am was expecting it in the pm!
Overall Punctuality Comments
Came in the am was expecting it in the pm!
Cleanliness Comments
The inside was very clean although it did have one spare part in it (cover for the fuse box) which had not been fitted at the dealership. The driver fitted it for me. the outside of the car was mucky due to the bad weather.
Dealer Service Comments
My first experience of a car delivery from a dealership and I was pleasantly surprised.
Overall Comments
The car came on the day it was booked, driver called to notify me of delivery when a couple of streets away.
Delivery Communication Comments
Ling's Cars have been great - always prompt response and got the delivery date a few weeks in advance. The dealership was good too by sending down the paperwork to me in the car when there were technical problems sending it in the post.
Missing Comments
sat nav and ipod; Guy explained why these hadn't been delivered - they normally get stolen along the way of the delivery/import!
Improvements
Not much at all : )
Nissan Qashqai+2 (2010-13)
Rachel
10/12/2010
10/12/2010
6 / 10
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Rachel of Leamington Spa, who had a new Nissan Qashqai+2 Hatchback Special Editions (2010 - 2013) on 10/12/2010
Overall: 6 / 10
Delivery Person Comments
He was a nice enough guy! And didnt seem to have any personal hygiene issues!
Delivery Punctuality Comments
Too early in fact!
Overall Punctuality Comments
Too early in fact!
Cleanliness Comments
Inside was clean, but the outside filthy. 145 motorway miles post snow probably the main cause but i got black all over my jeans getting the pram into the boot!
Dealer Service Comments
Previously had cars delivered on transporter so very different this time. I definately preferred this mode. Things like MPG calculator on 36MPG average doesnt make good viewing on delivery-suggests someone has hammered down the motorway!
Overall Comments
Guy drove the car from Bradford, arriving at my house at 7am. I then had to get me and my baby up and out in the big freeze to take him to the train station. When I got in the car the petrol light was on, then I had to take him 10 miles and so at 8 am at -4 I had to stop to fill up with petrol! The car was also very dirty on the outside!
Missing Comments
Delivery note, the driver took all copies away. I contacted him and he said the office would post me a copy!
Improvements
Nothing from Ling, but think transporter delivery at least to the nearest dealer is better!
Nissan Qashqai+2 (2010-13)
Laura
08/12/2010
08/12/2010
8 / 10
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Laura of Eastbourne, who had a new Nissan Qashqai+2 Hatchback Special Editions (2010 - 2013) on 08/12/2010
Overall: 8 / 10
Delivery Person Comments
person handing car over at dealership as i collected
Delivery Punctuality Comments
n/a collected car
Overall Punctuality Comments
n/a collected car
Seat Ibiza (2009-12)
Annie
15/12/2010
15/12/2010
6 / 10
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Annie of Denbighshire, who had a new Seat Ibiza Diesel Sport Coupe (2009 - 2012) on 15/12/2010
Overall: 6 / 10
Delivery Person Comments
He seemed so nice i drove him to the train station!
Delivery Punctuality Comments
Sorry!
Overall Punctuality Comments
Sorry!
Overall Comments
As delivery wasnt till nearly 7pm i gave myself neck and eye strain for constantly checking the front window!
Improvements
No problems really, maybe earlier delivery time, but understand you cannot give a guarenteed time, was excited to see it was all.
Chevrolet Captiva Estate (2007-10)
13/12/2010
13/12/2010
10 / 10
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of , who had a new Chevrolet Captiva Diesel Estate (2007 - 2010) on 13/12/2010
Overall: 10 / 10
Citroen Dispatch M Van
Val
10/12/2010
10/12/2010
10 / 10
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Val of York, who had a new Citroen Dispatch Van on 10/12/2010
Overall: 10 / 10
Overall Comments
car arrived fairly early, driver rang as agreed approx 30 minutes before arrival
Improvements
very happy with whole experience
Skoda Fabia (2010-14)
Jon
10/12/2010
10/12/2010
10 / 10
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Jon of Oldham, who had a new Skoda Fabia Diesel Hatchback (2010 - 2014) on 10/12/2010
Overall: 10 / 10
Improvements
they could of filled the boot with lager for me :)
Nissan Qashqai (2010-13)
Andrew
10/12/2010
10/12/2010
6 / 10
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Andrew of Purley, who had a new Nissan Qashqai Hatchback Special Editions (2010 - 2013) on 10/12/2010
Overall: 6 / 10
Delivery Person Comments
Nice guy, polite enough. I normally don't get close enough to men to check their body odour but as from about 3 feet away I didn't notice anything I asume it was ok. So 7/10
Delivery Punctuality Comments
He called and said he'd be here in an hour an he was. Great.
Overall Punctuality Comments
He called and said he'd be here in an hour an he was. Great.
Cleanliness Comments
As above. This is no way to hand over a brand new car.
Damage Comments
None that were visible.
Dealer Service Comments
No comment
Overall Comments
Car was so dirty from the drive that I couldn't inspect it for scratches or damage. When I mentioned this, the driver said he could take it to a machine car wash, which I didn't think good for the car so i declined. I got some water to rinse the car off so I could see the paint. Why his company didn't Google for a hand wash in the area before he left I don't know, there's loads of them.
Delivery Communication Comments
Spot on, kept me well informed.
Missing Comments
nothing so far!
Improvements
Delivered a nice shiny, sparkly clean car. Surely that's not too difficult.
Nissan Qashqai (2010-13)
Dave
09/12/2010
09/12/2010
6 / 10
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Dave of Bury, who had a new Nissan Qashqai Hatchback (2010 - 2013) on 09/12/2010
Overall: 6 / 10
Delivery Punctuality Comments
I was not informed in advance the approximate delivery time of the car. I expected a phone call saying they where leaving and would be arriving in one/two hours. Instead I had a call saying will be arriving in half an hour causing me to drop everything I was doing to meet the delivery. An initial phone call before they leave is courtesy and am better able to manage timeframes rather then wait in all day at their behest.
These are my observations here
Overall Punctuality Comments
I was not informed in advance the approximate delivery time of the car. I expected a phone call saying they where leaving and would be arriving in one/two hours. Instead I had a call saying will be arriving in half an hour causing me to drop everything I was doing to meet the delivery. An initial phone call before they leave is courtesy and am better able to manage timeframes rather then wait in all day at their behest.
These are my observations here
Cleanliness Comments
very good
Delivery Communication Comments
see previous entry
Improvements
communication
Ford Kuga Estate (2008-12)
Dave
08/12/2010
08/12/2010
8 / 10
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Dave of Stoke-on-trent, who had a new Ford Kuga Diesel Estate (2008 - 2012) on 08/12/2010
Overall: 8 / 10
Dealer Service Comments
Nothing more to add - all present and correct.
Delivery Communication Comments
Couldn't have asked for more! I've been very impressed by the service during the whole transaction.
Improvements
The only thing I can think of is that the delivery driiver had to make his way from my place to the Chester area to make a pick-up. If he had delivered my car on a delivery truck,he could have driven to his next pick-up and I wouldn't have had 73 miles on the clock.
Nissan Qashqai (2010-13)
Gary
08/12/2010
08/12/2010
8 / 10
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Gary of Kent, who had a new Nissan Qashqai Hatchback (2010 - 2013) on 08/12/2010
Overall: 8 / 10
Nissan Qashqai+2 (2010-13)
Simon
08/12/2010
08/12/2010
8 / 10
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Simon of Huntingdon, who had a new Nissan Qashqai+2 Hatchback Special Editions (2010 - 2013) on 08/12/2010
Overall: 8 / 10
Nissan Qashqai+2 (2010-13)
Alan
08/12/2010
08/12/2010
8 / 10
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Alan of Leeds, who had a new Nissan Qashqai+2 Hatchback Special Editions (2010 - 2013) on 08/12/2010
Overall: 8 / 10
Delivery Person Comments
Although they did not have a check sheet and I had to insist on a visual check before signing the delivery document. I would have expected to get a copy of the document I signed too.
Delivery Punctuality Comments
Can an hour earlier than expected
Overall Punctuality Comments
Can an hour earlier than expected
Missing Comments
But I did find a loose bold on the drivers side floor - hope it's not for anything important :-)
Improvements
Would be good to be shown where the code is for the radio (should there be any problems) and what (if anything) I am required to do inrelation to servicing. Also, I assume I will have the tax posted to me as the years go by.
Citroen C3 (2010-13)
Bruno
30/11/2010
30/11/2010
6 / 10
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Bruno of Dunchurch, who had a new Citroen C3 Diesel Hatchback (2010 - 2013) on 30/11/2010
Overall: 6 / 10
Cleanliness Comments
Outside was dirty inside was pefect
Missing Comments
Car Tax disc
Improvements
No call to advise of time delivery....
Nissan Qashqai (2010-13)
Stanley
30/11/2010
30/11/2010
10 / 10
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Stanley of York, who had a new Nissan Qashqai Hatchback Special Editions (2010 - 2013) on 30/11/2010
Overall: 10 / 10
Nissan Qashqai (2010-13)
Garreth
26/11/2010
26/11/2010
8 / 10
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Garreth of Swansea, who had a new Nissan Qashqai Hatchback Special Editions (2010 - 2013) on 26/11/2010
Overall: 8 / 10
Damage Comments
Found a scuff on the bumper two days after we had the car - so we're not sure if this was done when we had it or in the meantime. The scuff should rub out.
Overall Comments
Very helpful delivery driver.
Improvements
Absolutely nothing - was great.
Volkswagen Transporter Van
Gilly
26/11/2010
26/11/2010
10 / 10
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Gilly of Marlow, who had a new VW Transporter T26 SWB Diesel (2015 - 2019) on 26/11/2010
Overall: 10 / 10
Nissan Qashqai (2010-13)
Helder
13/11/2010
13/11/2010
6 / 10
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Helder of London, who had a new Nissan Qashqai Hatchback Special Editions (2010 - 2013) on 13/11/2010
Overall: 6 / 10
Delivery Person Comments
5 min handover
Overall Comments
To make it easier I volunteered to go down to eastbourne from london to collect the car. What we agreed around mats and some fuel did not happen.
Improvements
Nothing from your end, but issues on collection soured a good experience. Thank you for the mats you sent, but as much as I enjoy your service I dont really want to step on your name every day. Bad karma, feng shui and voodoo
Ford Fiesta (2008-12)
Robbie
25/11/2010
25/11/2010
10 / 10
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Robbie of Kent, who had a new Ford Fiesta Diesel Hatchback (2008 - 2012) on 25/11/2010
Overall: 10 / 10
Delivery Person Comments
He was very pleasant old man, but they did not phone when he was arriving.
Damage Comments
no damage,
Dealer Service Comments
Lee Tucker kept me informed all the time.
Missing Comments
Spare Wheel !!!
Improvements
Tell me some more joke`s,!!
Skoda Fabia (2010-14)
Billy
19/11/2010
19/11/2010
10 / 10
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Billy of Henley On Thames, who had a new Skoda Fabia Hatchback (2010 - 2014) on 19/11/2010
Overall: 10 / 10
Ford Fiesta (2008-12)
Dave
25/11/2010
25/11/2010
8 / 10
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Dave of Stourbridge, who had a new Ford Fiesta Diesel Hatchback (2008 - 2012) on 25/11/2010
Overall: 8 / 10
Missing Comments
thought the car would have some road side recovery eg, rac, aa but none in car
Improvements
happy except for the road side stuff
Nissan Qashqai (2010-13)
Simon
25/11/2010
25/11/2010
10 / 10
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Simon of Chester, who had a new Nissan Qashqai Hatchback Special Editions (2010 - 2013) on 25/11/2010
Overall: 10 / 10
Delivery Person Comments
He was a happy chappy!
Delivery Punctuality Comments
He was half an hour early!
Overall Punctuality Comments
He was half an hour early!
Cleanliness Comments
Perfectly clean and wiped down despite the long drive.
Overall Comments
Delivery driver was very professional and friendly.
Delivery Communication Comments
I was kept well up to date with delivery information
Missing Comments
There weren't any mats :-)
Improvements
Just kicked the finance company harder I guess - but to be honest I'm very happy - car arrived in plenty of time and it's fun to drive and be a proper adult!
Ford Transit Custom Crew Bus
Stephen
22/11/2010
22/11/2010
10 / 10
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Stephen of St Helens, who had a new Ford Transit Custom 290 L2 Diesel Fwd (2012 - 2017) on 22/11/2010
Overall: 10 / 10
Delivery Person Comments
lovely man from shipton mallet
Improvements
nothing
Audi A3 3dr Hatch (2008-12)
David
23/11/2010
23/11/2010
6 / 10
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David of Glasgow, who had a new Audi A3 Diesel Hatchback (2008 - 2012) on 23/11/2010
Overall: 6 / 10
Damage Comments
no visible damage
Improvements
Getting an aprox. time of delivery, even an am / pm.
Ford Fiesta (2008-12)
Chris
22/11/2010
22/11/2010
8 / 10
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Chris of South Shields, who had a new Ford Fiesta Diesel Hatchback (2008 - 2012) on 22/11/2010
Overall: 8 / 10
Improvements
quick hand vacuum on floor where driver has been seated
Mercedes E Class Saloon (2009-13)
Lawton
23/11/2010
23/11/2010
10 / 10
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Lawton of Worcester, who had a new Mercedes E Class Diesel Saloon (2009 - 2013) on 23/11/2010
Overall: 10 / 10
Cleanliness Comments
even down to the fact that it was driven 200 miles
Dealer Service Comments
phone call monday to advise me of eta....smack on!
Overall Comments
prompt:polite:efficient
Nissan Qashqai (2010-13)
Bigal
23/11/2010
23/11/2010
8 / 10
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Bigal of Durham, who had a new Nissan Qashqai Diesel Hatchback (2010 - 2013) on 23/11/2010
Overall: 8 / 10
Improvements
Picked a better day, it was lashing down!
Citroen C1 (2009-12)
Pat
19/11/2010
19/11/2010
8 / 10
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Pat of Leeds, who had a new Citroen C1 Hatchback (2009 - 2012) on 19/11/2010
Overall: 8 / 10
Delivery Person Comments
He seemed very helpful.
Delivery Punctuality Comments
On the day it was punctual but not on the week. However, I do not think this is the fault of the delivery man!
Overall Punctuality Comments
On the day it was punctual but not on the week. However, I do not think this is the fault of the delivery man!
Dealer Service Comments
Can't score more than this because of mix up with number of doors and two weeks delay as a result.
Overall Comments
I might have given very good but I have had to wait two weeks longer than I would have liked and have been paying insurance for two cars for two weeks when I have only had one.
Delivery Communication Comments
I am very pleased with the service of Lings Cars. If I wasn't then I would not have used the service again. Thank you for being efficient.
Skoda Fabia (2010-14)
Chris
18/11/2010
18/11/2010
4 / 10
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Chris of Ilford, who had a new Skoda Fabia Hatchback (2010 - 2014) on 18/11/2010
Overall: 4 / 10
Cleanliness Comments
Car was dirty outside, delivery driver had no lift home for 2 hours so I let him sit in the car he spilled acup of tea in the interior and did not clean it up, which I didn't notice until he was gone
Improvements
Clean car, not dropped tea in it.
Nissan Juke (2010-14)
Gareth
28/10/2010
28/10/2010
10 / 10
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Gareth of Sunderland, who had a new Nissan Juke Hatchback (2010 - 2014) on 28/10/2010
Overall: 10 / 10
Overall Comments
Car was delivered earlier in the day than expected
Improvements
Nothing could have been done better, excellent service from Ling and the dealer!
Nissan Qashqai+2 (2010-13)
Mo
18/11/2010
18/11/2010
6 / 10
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Mo of Blackburn, who had a new Nissan Qashqai+2 Hatchback Special Editions (2010 - 2013) on 18/11/2010
Overall: 6 / 10
Cleanliness Comments
No temporary protective floor mat was used seeing as the driver had driven it up from Eastbourne (approximayely 340 miles). As a result the driver floor was a little grubby.
Improvements
The delivery driver could have spent a little more time explaining the main functions of the car instead of trying to get away as quickly as possible.
Nissan Qashqai+2 (2010-13)
Diane
16/11/2010
16/11/2010
8 / 10
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Diane of Warwickshire, who had a new Nissan Qashqai+2 Hatchback Special Editions (2010 - 2013) on 16/11/2010
Overall: 8 / 10
Mercedes B Class (2008-11)
Fiona
17/11/2010
17/11/2010
10 / 10
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Fiona of Bromley, who had a new Mercedes B Class Hatchback (2008 - 2011) on 17/11/2010
Overall: 10 / 10
Delivery Person Comments
Really nice driver. Very chatty and pleasant. Even drove him to the local train station afterwards rather than make him walk!
Delivery Punctuality Comments
Was told car leaving Brighton around 8.30 and arrived 11.15 ish so must have left on time. He rang about 45 minutes before to tell me when he would be arriving.
Overall Punctuality Comments
Was told car leaving Brighton around 8.30 and arrived 11.15 ish so must have left on time. He rang about 45 minutes before to tell me when he would be arriving.
Cleanliness Comments
Car valeted that morning and driver had used paper on the floor mats rather than mess them up (even tho his shoes were clean!).
Improvements
Nothing. Everything went to plan and was remarkably straightforward.
Nissan Qashqai (2010-13)
Neill
16/11/2010
16/11/2010
8 / 10
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Neill of Herts, who had a new Nissan Qashqai Hatchback Special Editions (2010 - 2013) on 16/11/2010
Overall: 8 / 10
Overall Comments
No phone call as promised
Improvements
Phoned 90mins before as promised
Citroen Relay 35 L3 Diesel
Lee
15/11/2010
15/11/2010
8 / 10
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Lee of Newcastle Upon Yne, who had a new Citroen Relay 35 L3 Diesel (2014 on) on 15/11/2010
Overall: 8 / 10
Cleanliness Comments
car was very clean inside but because it was on the bottom transporter it was very dirty, i had to take it straight to car wash so i could check it thoroughly.
Dealer Service Comments
would be a very if car had been clean
Improvements
the only thing was how dirty the car was but maybe that could not be helped with it been on transporter and the time of year
Nissan Qashqai (2010-13)
Dave
16/11/2010
16/11/2010
10 / 10
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Dave of St. Albans, who had a new Nissan Qashqai Hatchback (2010 - 2013) on 16/11/2010
Overall: 10 / 10
Improvements
No improvements that I can think of. Very good.
Nissan Juke (2010-14)
Andrew
15/11/2010
15/11/2010
8 / 10
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Andrew of Hexham, who had a new Nissan Juke Diesel Hatchback (2010 - 2014) on 15/11/2010
Overall: 8 / 10
Delivery Punctuality Comments
It as a little late because of road works, but the driver text to tell me he would be delayed a little
Overall Punctuality Comments
It as a little late because of road works, but the driver text to tell me he would be delayed a little
Cleanliness Comments
there was a bit of polish still on the body work of the car which could have been cleaned better, but over all it was fine
Volkswagen Golf (2009-12)
10/11/2010
10/11/2010
8 / 10
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of , who had a new VW Golf Diesel Hatchback (2009 - 2012) on 10/11/2010
Overall: 8 / 10
Nissan Qashqai+2 (2010-13)
Pete
12/11/2010
12/11/2010
8 / 10
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Pete of Whitby, who had a new Nissan Qashqai+2 Hatchback (2010 - 2013) on 12/11/2010
Overall: 8 / 10
Delivery Person Comments
felt very sorry for him, as he was left to bus and train it to the next car. nice bloke, gave him a lift.
Cleanliness Comments
inside spotless, outside mucky, but its winter and it was drove a long way.
Dealer Service Comments
said it was in stock, said it wasnt, didnt send paper work, held up process about 2 weeks
Improvements
nothing, its a harsh world and sometimes things go well and sometimes they dont.
Nissan Qashqai (2010-13)
Sandra
12/11/2010
12/11/2010
8 / 10
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Sandra of Durham, who had a new Nissan Qashqai Hatchback (2010 - 2013) on 12/11/2010
Overall: 8 / 10
Delivery Person Comments
When asked answered questions
Delivery Punctuality Comments
First drop off
Overall Punctuality Comments
First drop off
Cleanliness Comments
Car in good clean condition
Overall Comments
Car arrived first thing at 9.30am
Improvements
Nothing - all questions were answered
Nissan Qashqai (2010-13)
11/11/2010
11/11/2010
10 / 10
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of , who had a new Nissan Qashqai Hatchback Special Editions (2010 - 2013) on 11/11/2010
Overall: 10 / 10
Delivery Person Comments
Very good
Delivery Punctuality Comments
Very good
Overall Punctuality Comments
Very good
Cleanliness Comments
Good (it had just travelled 236 miles in the rain)
Overall Comments
Very good
Improvements
Nothing, I am in business myself & not a spoilt whining brat so I give you 10/10
Vauxhall Astra (2005-10)
Felicity
04/11/2010
04/11/2010
8 / 10
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Felicity of Chessington, who had a new Vauxhall Astra Sport Hatch (2005 - 2010) on 04/11/2010
Overall: 8 / 10
Delivery Person Comments
Very helpful and friendly, didn't get close enough to sniff him though sorry
Delivery Punctuality Comments
did not have a specific time, but was morning, and I was up.
Overall Punctuality Comments
did not have a specific time, but was morning, and I was up.
Cleanliness Comments
Good generally but very muddy paw prints from the delivery driver, but it is winter.
Overall Comments
Phoned prior to arrival and were early too.
Ford Fiesta (2008-12)
Andy
05/11/2010
05/11/2010
10 / 10
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Andy of Hull, who had a new Ford Fiesta Diesel Hatchback (2008 - 2012) on 05/11/2010
Overall: 10 / 10
Delivery Person Comments
Nice older chap, no problems
Delivery Punctuality Comments
Exactly as promised ETA
Overall Punctuality Comments
Exactly as promised ETA
Cleanliness Comments
Clean inside and out
Overall Comments
Good communication called with message re ETA
Delivery Communication Comments
Very good system, will recommend
Improvements
Put some beer in the boot! Seriously, nothing everything when very well!
Renault Megane (2010-14)
09/11/2010
09/11/2010
10 / 10
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of , who had a new Renault Megane Diesel Coupe Cabriolet (2010 - 2014) on 09/11/2010
Overall: 10 / 10
Delivery Person Comments
Very friendly
Delivery Punctuality Comments
Excellent delivery time. He was waiting for me.
Overall Punctuality Comments
Excellent delivery time. He was waiting for me.
Overall Comments
He was very helpful in showing me how everything worked with the car.
Improvements
Nothing all was fine and straight forward.
Citroen C3 (2010-13)
Kenny
08/11/2010
08/11/2010
8 / 10
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Kenny of Leeds, who had a new Citroen C3 Diesel Hatchback (2010 - 2013) on 08/11/2010
Overall: 8 / 10
Delivery Person Comments
Called me when vehicle was delivered to home and agreed to wait for me to get there (15 mins) to complete the handover.
Cleanliness Comments
Not a mark on it inside or out but no car mats were included in the deal which we expected considering that the vehicle needs to be returned in good general condition.
Overall Comments
Handover was completed without fuss but no mention was made of car manual which you would have thought is one of the most important aspects when taking delivery of a brand new car.
Delivery Communication Comments
Excellent service - kept informed of all developments and promises made were kept. Fantastic!
Missing Comments
Car mats but perhaps we're expecting too much?!
Improvements
Bit more time taken over delivery process to include handover of car manual!
Fiat Punto Evo (2010-12)
Sarah
09/11/2010
09/11/2010
8 / 10
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Sarah of Birmingham, who had a new Fiat Punto Evo Hatchback (2010 - 2012) on 09/11/2010
Overall: 8 / 10
Delivery Person Comments
Pleasant gentleman, very talkative and dressed smartly.
Delivery Punctuality Comments
Within 30 mins of ETA, which was great.
Overall Punctuality Comments
Within 30 mins of ETA, which was great.
Cleanliness Comments
The inside of the car was well valeted, however there was a fair bit of dirt on the outside of the car. This may have been due to the drive up, but some of the dirt looked older.
Dealer Service Comments
Seemed to comply with mine and Ling's requests quickly.
Overall Comments
Arrived within half an hour of saying they would, however no phonecall 30 min before. The driver said this was due to the dealer not having my contact number.
Improvements
Nothing! All went very well :-)
Vauxhall Corsa (2006-10)
Patrick
05/11/2010
05/11/2010
10 / 10
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Patrick of Cheltenham, who had a new Vauxhall Corsa Hatchback (2006 - 2010) on 05/11/2010
Overall: 10 / 10
Overall Comments
reliable friendly i couldnt fault it
Delivery Communication Comments
excellent service
Chevrolet Captiva Estate (2007-10)
Amir
08/11/2010
08/11/2010
10 / 10
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Amir of Essex, who had a new Chevrolet Captiva Diesel Estate (2007 - 2010) on 08/11/2010
Overall: 10 / 10
Damage Comments
It was delivered on a lorry, so there was no mileage and in mint condition.
Iveco Daily Double Cab Tipper
05/11/2010
05/11/2010
8 / 10
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of , who had a new Iveco Daily 50c21 Diesel (2014 on) on 05/11/2010
Overall: 8 / 10
Delivery Person Comments
Pleasant Chap
Cleanliness Comments
Not the fault of anyone other than bad weather and car was driven for 327 miles in rain etc.
Damage Comments
N/A
Overall Comments
Delivered on the day I was advised, so can't get better than that.
Improvements
Deliver a 911 by mistake!!!! ha
Citroen C3 (2010-13)
03/11/2010
03/11/2010
8 / 10
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of , who had a new Citroen C3 Diesel Hatchback (2010 - 2013) on 03/11/2010
Overall: 8 / 10
Damage Comments
There was a very fine longish scratch on the passanger door that was difficult to spot. It wasn't until after the delivery guy had gone that our neighbour spotted it when she was looking at the car - it was just the way the light caught the car at that particular moment that showed it up. Its difficult to see under normal conditions.
Missing Comments
handbook, service manual etc
Ford Fiesta (2008-12)
Clare
05/11/2010
05/11/2010
8 / 10
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Clare of Southport, who had a new Ford Fiesta Hatchback (2008 - 2012) on 05/11/2010
Overall: 8 / 10
Delivery Person Comments
He smelt a bit!
Delivery Punctuality Comments
Bit later than planned but he rang to confirm and he had driven from the other side of the UK
Overall Punctuality Comments
Bit later than planned but he rang to confirm and he had driven from the other side of the UK
Damage Comments
Just a small scratch on the near side back quarter panel
Dealer Service Comments
The car is excellent and drives like a dream
Delivery Communication Comments
He was difficult to understand. He unloaded the car and got me to sign for it after checking the body work but he didn't show me the controls or how it worked - I wasn't really bothered though I could work it out for myself
Missing Comments
I was not given a copy of the delivery notice and had no means of photocopying it
Improvements
It wasn't really a big deal but I had a Mercedes on lease last 2 years and when they delivered it they went through all the points on how to use it etc
Volkswagen Transporter T28 SWB Van
Gerry
05/11/2010
05/11/2010
8 / 10
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Gerry of Iden Green, who had a new VW Transporter T28 Swb Diesel (2015 on) on 05/11/2010
Overall: 8 / 10
Delivery Person Comments
Delivery person reviewed all aspects of car with me, no pressure during inspection.
Delivery Punctuality Comments
Arrived 9.39am against a scheduled "breakfast delivery" . Very impressive.
Overall Punctuality Comments
Arrived 9.39am against a scheduled "breakfast delivery" . Very impressive.
Cleanliness Comments
Well valeted, delivered inti driveway direct from transporter.
Damage Comments
Clean and perfect inside and out.
Dealer Service Comments
I had no direct dealer contact but certainly seems to have been very cooperative in meeting and agreeing delivery timing.
Overall Comments
On time, No problems, 25% fuel, Transporter delivery.
Delivery Communication Comments
Impeccable
Missing Comments
Nothing missing but I did notate the delivery note as "No spare wheel as 'runflat' kit standard.
Improvements
A phone call shortly before arriving could possibly have been helpful in some instances (not for myself), but there is no other aspect which I would change.
Volkswagen Transporter T28 SWB Van
Roger
05/11/2010
05/11/2010
10 / 10
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Roger of Plymouth, who had a new VW Transporter T28 Swb Diesel (2015 on) on 05/11/2010
Overall: 10 / 10
Delivery Person Comments
Very pleasant and experienced
Delivery Punctuality Comments
Driver stayed overnight locally and delivered at 0815
Overall Punctuality Comments
Driver stayed overnight locally and delivered at 0815
Cleanliness Comments
Car was only subjected to rain en route
Damage Comments
24 hours in and no apparent problems
Overall Comments
Exactly as agreed
Delivery Communication Comments
Everything went to plan
Improvements
Not possible to improve Thanks
Renault Grand Scenic Estate (2009-12)
Colin
03/11/2010
03/11/2010
10 / 10
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Colin of Liverpool, who had a new Renault Grand Scenic Diesel Estate (2009 - 2012) on 03/11/2010
Overall: 10 / 10
Delivery Person Comments
No B.O. So a good 10/10 on the hygiene front, nice guy and very helpful
Cleanliness Comments
Clean as a nuns conscience
Overall Comments
Delighted once it finally arrived
Improvements
Nothing at all
Nissan Juke (2010-14)
Deano
03/11/2010
03/11/2010
10 / 10
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Deano of Tunbridge Wells, who had a new Nissan Juke Diesel Hatchback (2010 - 2014) on 03/11/2010
Overall: 10 / 10
Delivery Person Comments
Polite, neat and professional.
Delivery Punctuality Comments
The car arrived 1 hour later than expected, however, the driver alerted me immediately when he was stuck on the M25 and I was kept updated.
Overall Punctuality Comments
The car arrived 1 hour later than expected, however, the driver alerted me immediately when he was stuck on the M25 and I was kept updated.
Cleanliness Comments
As you would expect from a brand new, shiny, happy vehicle...all clean.
Damage Comments
No damage that I could immediately see with an all-over scan.
Dealer Service Comments
Delivery on time and car was clean. Driver professional and polite.
Overall Comments
Communication was good with the driver. He contacted me the night before delivery, to let me know his ETA of the delivery in the morning. He also kept me updated to his arrival in the morning.
Delivery Communication Comments
I was impressed with the communication from Ling regarding the delivery of the car, as well as the delivery driver. All very professional.
Improvements
Unless there was £1,000,000.00 left in the boot, not much else could be improved.
Mercedes C Class Saloon (2007-11)
02/11/2010
02/11/2010
10 / 10
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of , who had a new Mercedes C Class Diesel Saloon (2007 - 2011) on 02/11/2010
Overall: 10 / 10
Improvements
Nothing - everything is perfect!
Iveco Daily Double Cab Dropside
Sean
02/11/2010
02/11/2010
10 / 10
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Sean of Shoreham By Sea, who had a new Iveco Daily 35c12 Diesel (2016 on) on 02/11/2010
Overall: 10 / 10
Delivery Person Comments
He double checked that all the optional extras that I'd ordered were present, took time to explain all the controls and allowed me to check over the entire car for any damage or problems in my own time.
Delivery Punctuality Comments
No problem at all, arrived exactly when he said he would.
Overall Punctuality Comments
No problem at all, arrived exactly when he said he would.
Cleanliness Comments
Small amount of grime around the wheel arches but the car had just been driven from Stoke. The inside was pristine though. The delivery guy did however offer to take it somewhere local to be valeted but I declined as it was hardly anything.
Improvements
Honestly can't think of anything.
Citroen C3 (2010-13)
Paul
01/11/2010
01/11/2010
6 / 10
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Paul of Essex, who had a new Citroen C3 Diesel Hatchback (2010 - 2013) on 01/11/2010
Overall: 6 / 10
Delivery Person Comments
No complaints
Delivery Punctuality Comments
As above a little late but not drastically so.
Overall Punctuality Comments
As above a little late but not drastically so.
Overall Comments
All ok delivery was running a little late but they called to say this and turned up at the later time they predicted, car was all good, they answered my questions and were helpful.
Improvements
Not much to be fair !!
Nissan Qashqai+2 (2010-13)
Jill
25/10/2010
25/10/2010
8 / 10
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Jill of Solihull, who had a new Nissan Qashqai+2 Hatchback Special Editions (2010 - 2013) on 25/10/2010
Overall: 8 / 10
Nissan Qashqai (2010-13)
Drew
01/11/2010
01/11/2010
10 / 10
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Drew of Amersham, who had a new Nissan Qashqai Hatchback (2010 - 2013) on 01/11/2010
Overall: 10 / 10
Delivery Person Comments
Very friendly delivery driver, can't fault him at all.
Delivery Punctuality Comments
Car was scheduled for delivery between 9am and 2pm and arrived at 9.15am - perfect!
Overall Punctuality Comments
Car was scheduled for delivery between 9am and 2pm and arrived at 9.15am - perfect!
Cleanliness Comments
Car was immaculate
Overall Comments
Car arrived bang on time!
Missing Comments
Slightly different model to the one ordered but not a big deal at all.
Improvements
I can't think of anything that could have been improved upon - everything was exactly as I would have wanted it.
Mercedes S Class Saloon (2009-13)
Chris
29/10/2010
29/10/2010
8 / 10
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Chris of Rochdale, who had a new Mercedes S Class Diesel Saloon (2009 - 2013) on 29/10/2010
Overall: 8 / 10
Improvements
Everything was fine
Citroen C3 (2010-13)
29/10/2010
29/10/2010
10 / 10
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of , who had a new Citroen C3 Diesel Hatchback (2010 - 2013) on 29/10/2010
Overall: 10 / 10
Missing Comments
No handbook or details of service intervals.
Iveco Daily Box Van
Miki
29/10/2010
29/10/2010
8 / 10
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Miki of Bromley, who had a new Iveco Daily 40c18 Diesel (2016 on) on 29/10/2010
Overall: 8 / 10
Dealer Service Comments
Didn't have much to do with them
Missing Comments
I think the driver took all copies of the delivery note as it wasn't in the little black wallet he gave me ... if I was supposed to have a copy.
Improvements
Time slot & weekend deliveries
Renault Megane Coupe (2009-13)
Steve
29/10/2010
29/10/2010
10 / 10
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Steve of Leighton Buzzard, who had a new Renault Megane Diesel Coupe (2009 - 2013) on 29/10/2010
Overall: 10 / 10
Overall Comments
Driver phoned beforehand and arrived on time
Audi TT Coupe (2008-14)
Paddy
29/10/2010
29/10/2010
10 / 10
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Paddy of Whitley Bay, who had a new Audi TT Diesel Coupe (2008 - 2014) on 29/10/2010
Overall: 10 / 10
Delivery Person Comments
Very helpfull and friendly.
Delivery Punctuality Comments
On the button. Said 8am, doorbell rang 8am.
Overall Punctuality Comments
On the button. Said 8am, doorbell rang 8am.
Cleanliness Comments
Pristine! Was delivered on truck which was had a covered roof, so the car arrived spotless. Inside and Out !
Overall Comments
Prompt, good communiction.
Improvements
Saturday delivery would have been handy, but i was told by they wouldnt.
Nissan Juke (2010-14)
Melanie
29/10/2010
29/10/2010
10 / 10
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Melanie of Nantwich, who had a new Nissan Juke Hatchback (2010 - 2014) on 29/10/2010
Overall: 10 / 10
Delivery Person Comments
Perfect delivery person in every way.
Overall Comments
Fantastic delivery guy called Andy, friendly, helpful, perfect!
Improvements
Nothing!
Citroen DS3 (2010-15)
Carly
27/10/2010
27/10/2010
8 / 10
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Carly of Stevenage, who had a new Citroen DS3 Hatchback Special Edition (2010 - 2015) on 27/10/2010
Overall: 8 / 10
Damage Comments
Very tiny stone chip on the bodywork
Delivery Communication Comments
The delivery was booked but no one was informed of the date/time.
Citroen C3 (2010-13)
Clive
28/10/2010
28/10/2010
8 / 10
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Clive of Wrexham, who had a new Citroen C3 Diesel Hatchback (2010 - 2013) on 28/10/2010
Overall: 8 / 10
Missing Comments
Just the warranty book and handbook. Driver only gave delivery sheet.
Volkswagen Golf (2009-12)
David
26/10/2010
26/10/2010
8 / 10
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David of Hastings, who had a new VW Golf Diesel Hatchback (2009 - 2012) on 26/10/2010
Overall: 8 / 10
Delivery Person Comments
On arriving the actual handover took only 5 minutes driver was very keen to go.Driver asked for signature almost straight away before my wife could check car over.When my wife insisted checking he said no need to its come straight from dealer and been checked on site.No boxes were ticked on handover sheet.
Mercedes Sprinter Double Cab Tipper
Sarah-jane
25/10/2010
25/10/2010
10 / 10
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Sarah-jane of Letchworth Garden City, who had a new Mercedes Sprinter 314cdi L3 Diesel Rwd (2018 on) on 25/10/2010
Overall: 10 / 10
Delivery Person Comments
He was very friendly and gave me as much information about the car as he could.
Delivery Punctuality Comments
Yes arrival time as stated.
Overall Punctuality Comments
Yes arrival time as stated.
Cleanliness Comments
The car was wet - I was told by the driver that he had taken it to a hand-wash. As the mileage on the car was over 100 miles, I assumed it had recently been done. However, I do not feel 100% that it was washed by hand - But that's just a minor detail.
Damage Comments
I have not noticed any damage.
Overall Comments
I was informed that the car would be delivered late morning; It arrived at noon! :-)
Missing Comments
I have not noticed anything missing.
Improvements
Not sure. I think the whole experience was very good!
Nissan Qashqai+2 (2010-13)
Ed
26/10/2010
26/10/2010
10 / 10
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Ed of Spalding, who had a new Nissan Qashqai+2 Hatchback Special Editions (2010 - 2013) on 26/10/2010
Overall: 10 / 10
Delivery Person Comments
brilliant
Delivery Punctuality Comments
here 8.30am so spot on
Overall Punctuality Comments
here 8.30am so spot on
Cleanliness Comments
excellent nick
Damage Comments
not that i could see
Overall Comments
EXcellent - guy was here 8.30am & was very chipper & friendly. Lovely guy who had a smile on his face even though it was throwing it down with rain
Delivery Communication Comments
excellent - must admit bit surprised when car moved from 20th DEc to immediate delivery on 26th oct but pleasant surprise. HAd arranged interim car for 2 months which I have had to cancel
Missing Comments
not that i can see
Improvements
was left wondering what time arrival would be - as it happened 8.30am was perfect but mindfulmcould have been 5pm
Nissan Qashqai (2010-13)
Frances
21/10/2010
21/10/2010
8 / 10
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Frances of Old Harlow, who had a new Nissan Qashqai Hatchback Special Editions (2010 - 2013) on 21/10/2010
Overall: 8 / 10
Delivery Person Comments
Extremely polite guy who rang in the morning of delivery to let me know what time he would be delivering the car. No body odour!
Delivery Punctuality Comments
The car arrived exactly at the time the driver said it would
Overall Punctuality Comments
The car arrived exactly at the time the driver said it would
Cleanliness Comments
It had some wax residue on the car so must have just been valeted before delivery. It was sparkling!
Dealer Service Comments
Marked them down as they cocked up with the registration number but other than that seem to be good
Overall Comments
Although the delivery date was delayed twice when the car actually arrived the delivery service was excellent.
Delivery Communication Comments
Even though there were delays the team were very responsive and did everything they could to keep me updated and get the car to me asap
Improvements
Arrived on the original confirmed date
Volkswagen Transporter Van
Cindy
22/10/2010
22/10/2010
8 / 10
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Cindy of Barnes, who had a new VW Transporter T26 SWB Diesel (2015 - 2019) on 22/10/2010
Overall: 8 / 10
Delivery Person Comments
Everything was topnotch, arrived on time, car in great condition, very low mileage - great all around.
Dealer Service Comments
I was disappointed by the delay and the miscommunication on the car availability.
Overall Comments
Great service and communication with Ling - a bit of a hiccup with the dealer - which I've noted below, but otherwise, very satisfied.
Missing Comments
Spare tire, but I noted that down. I've clicked no on the Warranty book because there was just one book - if it's the same as the handbook, then yes, I have it.
Mercedes C Class Estate (2009-11)
James
26/10/2010
26/10/2010
8 / 10
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James of Harpenden, who had a new Mercedes C Class Estate Special Eds (2009 - 2011) on 26/10/2010
Overall: 8 / 10
Delivery Person Comments
as above
Overall Comments
Driver was very polite and went through all of the gadgets on the car. As it had been driven to me from Exeter (230 miles) on a rainy winter day the car was dirty when it arrived.
Improvements
delivery on transporter would have meant the car not being driven 230 miles and getting dirty before delivery but I understand the cost aspect of this
Nissan Qashqai (2010-13)
Darren
25/10/2010
25/10/2010
8 / 10
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Darren of Gateshead, who had a new Nissan Qashqai Hatchback (2010 - 2013) on 25/10/2010
Overall: 8 / 10
Delivery Person Comments
Driver stunk of BO ha , ha
Dealer Service Comments
Dealer took some delivering !!!
Missing Comments
Driver ticked tool kit present on delivery.By that i presume he meant stuff to change wheel which is there.
Improvements
Nothing .Lings excellent as usual .
Nissan Qashqai (2010-13)
Kerina
25/10/2010
25/10/2010
8 / 10
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Kerina of Newton Aycliffe, who had a new Nissan Qashqai Hatchback Special Editions (2010 - 2013) on 25/10/2010
Overall: 8 / 10
Delivery Person Comments
pleasant enough but not very helpful with query over delivery checklist
Overall Comments
had phonecall to advise half hour delivery window and car arrived on time.
Iveco Daily Double Cab Tipper
25/10/2010
25/10/2010
8 / 10
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of , who had a new Iveco Daily 35s21 Diesel (2014 on) on 25/10/2010
Overall: 8 / 10
Delivery Person Comments
Didn't smell. Didn't eat our biscuits
Delivery Punctuality Comments
Even called during the trip to say how far away he was
Overall Punctuality Comments
Even called during the trip to say how far away he was
Cleanliness Comments
I found a squashed fly on the front bumper. Disgusting. disgraceful. Give me compensation.
Overall Comments
Arrived when promised. No fuss.
Missing Comments
It looks like the radio set should have it's own handbook, which I can't find. Fortunately I have previous experience in turning radios on. And the DAB works fine Mrs Ling (who suggested it might not). And it talks to my iPod.
Improvements
Arrived with Smarties
Nissan Qashqai (2010-13)
25/10/2010
25/10/2010
10 / 10
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of , who had a new Nissan Qashqai Diesel Hatchback (2010 - 2013) on 25/10/2010
Overall: 10 / 10
Volkswagen Transporter Combi Van
15/10/2010
15/10/2010
10 / 10
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of , who had a new VW Transporter T30 SWB Petrol (2017 - 2018) on 15/10/2010
Overall: 10 / 10
Delivery Person Comments
He was a trainspotter. No really, he was. Nice chap actually - very polite and pleasant. I liked him so much I gave him a lift to the train station!
Dealer Service Comments
Can't really say we had any contact with them - but the car got here on time, clean and as planned so no complaints
Overall Comments
Straightforward really...
Improvements
Nothing really !
Skoda Octavia (2009-12)
Anthony
08/10/2010
08/10/2010
6 / 10
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Anthony of Swindon, who had a new Skoda Octavia Diesel Hatchback (2009 - 2012) on 08/10/2010
Overall: 6 / 10
Delivery Punctuality Comments
No comms from dealer. Turned up very late
Overall Punctuality Comments
No comms from dealer. Turned up very late
Ford Kuga Estate (2008-12)
Nige
21/10/2010
21/10/2010
10 / 10
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Nige of Carmarthenshire, who had a new Ford Kuga Diesel Estate (2008 - 2012) on 21/10/2010
Overall: 10 / 10
Missing Comments
cigarette lighter - but I understand that is common practice.
Improvements
nothing brilliant. Some confusion with delivery the day before, but just a misunderstanding I think.
Nissan Qashqai (2010-13)
Elspeth
19/10/2010
19/10/2010
10 / 10
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Elspeth of Thornhill, who had a new Nissan Qashqai Hatchback Special Editions (2010 - 2013) on 19/10/2010
Overall: 10 / 10
Delivery Person Comments
Very nice man, who pointed out various details of the car.
Overall Comments
Perfect! Joe (the delivery guy) contacted us the day before to arrange a time, & delivered the car 8:30am to our door before we left for work.
Missing Comments
However, the tax disc is a couple of weeks short - it'll run out at the beginning of October therefore will this be a problem at the end of our contract?
Improvements
Nothing, was perfect... thank you!
Ford Fiesta (2008-12)
Nichola
22/10/2010
22/10/2010
10 / 10
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Nichola of Biggleswade, who had a new Ford Fiesta Diesel Hatchback (2008 - 2012) on 22/10/2010
Overall: 10 / 10
Volkswagen Crafter Double Cab Chassis
Julie
22/10/2010
22/10/2010
10 / 10
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Julie of Hayle, who had a new VW Crafter Cr35 Mwb Diesel 4motion (2017 on) on 22/10/2010
Overall: 10 / 10
Delivery Person Comments
Delivery driver was very polite, didn't rush, had plenty of time to check over car, he had checked the car at the dealers and noticed the spare wheel and towing hook was missing and got them from the dealer, and he liked our filter coffee. :)
Delivery Punctuality Comments
was called at 6pm the night before , told delivery would be 9:30 next day, and the driver was on time.
Overall Punctuality Comments
was called at 6pm the night before , told delivery would be 9:30 next day, and the driver was on time.
Improvements
everything went very well
Renault Master Double Cab Tipper
Mohammed
19/10/2010
19/10/2010
8 / 10
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Mohammed of Huddersfield, who had a new Renault Master Lwb Diesel Rwd (2010 on) on 19/10/2010
Overall: 8 / 10
Delivery Punctuality Comments
did not have a time but came on right day
Overall Punctuality Comments
did not have a time but came on right day
Damage Comments
only the badge missing
Improvements
nothing really
Mercedes Sprinter Luton
Gary
20/10/2010
20/10/2010
8 / 10
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Gary of Wimbledon, who had a new Mercedes Sprinter 519cdi L3 Diesel Rwd (2018 on) on 20/10/2010
Overall: 8 / 10
Overall Comments
No problems
Iveco Daily Box Van
Jax
14/10/2010
14/10/2010
10 / 10
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Jax of Woking, who had a new Iveco Daily 40c18 Diesel (2016 on) on 14/10/2010
Overall: 10 / 10
Delivery Person Comments
Very helpful gentleman.
Improvements
Nothing really
Iveco Daily Double Cab Tipper
Gavin
19/10/2010
19/10/2010
8 / 10
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Gavin of Wallasey, who had a new Iveco Daily 35s17 Diesel (2014 - 2016) on 19/10/2010
Overall: 8 / 10
Delivery Communication Comments
Ling, your communication was faultless. I didn't hear anything from the dealer at all. I received a text the night before from the delivery driver with a time the following day- and he was very prompt
Improvements
A tank of fuel would have been nice lolol. Perhaps more notice for delivery time would have been better, luckily it was first thing in the morning, I would have been annoyed if it had come at 6pm and I'd waited in all day
Citroen C3 (2010-13)
Steve
19/10/2010
19/10/2010
8 / 10
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Steve of Wirral, who had a new Citroen C3 Diesel Hatchback (2010 - 2013) on 19/10/2010
Overall: 8 / 10
Delivery Person Comments
Again very smart and presentable not smelly garage mechanic!
Delivery Punctuality Comments
Arrived at the time specified
Overall Punctuality Comments
Arrived at the time specified
Cleanliness Comments
Inside very good but outside very dirty due probably to travelling 120miles in the rain etc so could not be helped unless they wanted to find a local car wash!!!
Dealer Service Comments
No problems
Overall Comments
Very courteous and smartly dressed
Delivery Communication Comments
Very good from your side but never heard a single word from the delivery until he knocked on my door
Improvements
Washed the outside and filled the boot up with used ten pound notes lol
Fiat Ducato 35 LWB Diesel
Ruth
19/10/2010
19/10/2010
8 / 10
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Ruth of Stockton On Tees, who had a new Fiat Ducato 35 LWB Diesel (2014 on) on 19/10/2010
Overall: 8 / 10
Delivery Punctuality Comments
Gave one hour notice and arrived on time.
Overall Punctuality Comments
Gave one hour notice and arrived on time.
Cleanliness Comments
Due to the car being driven from Stoke the car had obviously got some dirt on it from the trip. To be honest I don't see how this is avoidable.
Delivery Communication Comments
The car was delivered as expected on the agreed date. As soon as a date was known this was communicated to us in plenty of time.
Missing Comments
No copy of the delivery form was given.
Improvements
Nothing to add.
Vauxhall Movano Double Cab Tipper
Matt
19/10/2010
19/10/2010
8 / 10
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Matt of Rugby, who had a new Vauxhall Movano 35 Hd L3 Diesel Rwd (2010 on) on 19/10/2010
Overall: 8 / 10
Delivery Person Comments
My car was delivered by two very nice gentlemen in ties rather than a boy racer covered in tattoos. When you are getting a £30,000 car these things matter!
Delivery Punctuality Comments
The car was delivered within an hour of the time indicated. That seems like a week when you're waiting for your new car, but I know that in reality that is pretty good!
Overall Punctuality Comments
The car was delivered within an hour of the time indicated. That seems like a week when you're waiting for your new car, but I know that in reality that is pretty good!
Cleanliness Comments
The car was wet when it was delivered. It had been raining. Can't BMW control the weather???
Dealer Service Comments
No complaints regarding the car delivery. However, given that it was 4 weeks later than I had ideally wanted it was disappointing the dealer wasn't forthcoming with a courtesy car.
Improvements
Fireworks display as the car came up the drive?? Seriously, I have no major complaints.
Mazda 3 (2009-13)
Stuart
18/10/2010
18/10/2010
8 / 10
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Stuart of London, who had a new Mazda MAZDA3 Diesel Hatchback (2009 - 2013) on 18/10/2010
Overall: 8 / 10
Improvements
Provided delivery time.
Skoda Yeti Estate (2009-13)
15/10/2010
15/10/2010
8 / 10
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of , who had a new Skoda Yeti Diesel Estate (2009 - 2013) on 15/10/2010
Overall: 8 / 10
Delivery Punctuality Comments
A phone call a bit earlier on the day would have been good,
Overall Punctuality Comments
A phone call a bit earlier on the day would have been good,
Improvements
calling 30 mins before arrival.
Nissan Qashqai+2 (2010-13)
Harry
15/10/2010
15/10/2010
10 / 10
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Harry of Rowlands Gill, who had a new Nissan Qashqai+2 Diesel Hatchback (2010 - 2013) on 15/10/2010
Overall: 10 / 10
Delivery Person Comments
Friendly and efficient.
Delivery Punctuality Comments
Phone call advising of times - good all round service
Overall Punctuality Comments
Phone call advising of times - good all round service
Dealer Service Comments
Had very little to do with the dealers - phone call to check delivery date, then others to check times etc
Overall Comments
Phone call before delivery with estimated time of arrival.
Missing Comments
No radio code...
Nissan Qashqai (2010-13)
Donna
14/10/2010
14/10/2010
10 / 10
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Donna of Manchester, who had a new Nissan Qashqai Hatchback (2010 - 2013) on 14/10/2010
Overall: 10 / 10
Volkswagen Scirocco Coupe (2008-14)
Nige
14/10/2010
14/10/2010
10 / 10
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Nige of Stratford-on-avon, who had a new VW Scirocco Coupe (2008 - 2014) on 14/10/2010
Overall: 10 / 10
Improvements
Nothing, the whole process was painless and professional, couldn't be happier
Nissan Qashqai (2010-13)
Marcus
13/10/2010
13/10/2010
6 / 10
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Marcus of Great Yarmouth, who had a new Nissan Qashqai Hatchback Special Editions (2010 - 2013) on 13/10/2010
Overall: 6 / 10
Delivery Person Comments
Initially came across slightly rushed, but we did cover everything and he only left once I confirmed I was happy with everything
Delivery Punctuality Comments
After the mess up on the day before, I was advised the car would be with me 8am, he got to mine at 8:15am
Overall Punctuality Comments
After the mess up on the day before, I was advised the car would be with me 8am, he got to mine at 8:15am
Cleanliness Comments
Internally spotless, outside looked like a new car that had done 355miles, few dead flies n stuff, but OK
Damage Comments
Pin chip on passager side rear door, this was recorded by the delivery driver
Dealer Service Comments
Reacted to situation well
Overall Comments
Although advised on a delivery on Tue 12th Oct, was conntacted at 3pm that they were running late...being in Eastbourne, 3 hours away from Great Yarmouth. I did not want a night time delivery, but would have had to accept it. After one hour, to there credit they agreed a delivery of 8am Wednesday 13th Oct
Delivery Communication Comments
After the inital 'hiccup', with the delivery, things did improve. Emphisis was placed on ensuring I was content with the new delivery schedules ie if insistant they would get the car to me on the orignally contracted day. Then once agreed on next day delivery they wanted to ensure that any arrival time met with my approval
Missing Comments
flowers, mats and a full tank of fuel :)
Was delivered as expected ;)
Improvements
Once they know where the car is going, they should be aware of travel times and when delivery should have started. 3pm was a bit late to let people know they were running late.
Volvo C30 Coupe (2010-12)
Paul
12/10/2010
12/10/2010
10 / 10
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Paul of Bury St Edmunds, who had a new Volvo C30 Diesel Sports Coupe (2010 - 2012) on 12/10/2010
Overall: 10 / 10
Delivery Person Comments
No BO!! Very polite, well mannered chap with good knowledge of the car who didn't rush the process at all.
Delivery Punctuality Comments
Spot on as agreed.
Overall Punctuality Comments
Spot on as agreed.
Cleanliness Comments
The car had driven nearly 300 miles to get to me however it was pretty much spotless - I can't complain at all.
Overall Comments
Brilliant - extremely courteous driver who call me before he had arrived to give an ETA. Couldn't have asked for more.
Improvements
Free dancing girls! Seriously though - it couldn't have been better in any way.
Fiat Doblo Van
Andy
12/10/2010
12/10/2010
8 / 10
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Andy of Scarborough, who had a new Fiat Doblo XL Cargo L2 Diesel (2015 on) on 12/10/2010
Overall: 8 / 10
Delivery Person Comments
Very cheerful and chatty man :)
Delivery Punctuality Comments
Arrived at 9am although not told what time he would arrive I was happy to not have to wait in all day.
Overall Punctuality Comments
Arrived at 9am although not told what time he would arrive I was happy to not have to wait in all day.
Damage Comments
Damage to alloy wheel. Reported to Ling and on delivery note.
Dealer Service Comments
Never heard from the dealer
Delivery Communication Comments
It took a little while at the end to get it all confirmed. That may have been down to me requesting different audio system.
Improvements
Provided a free upgrade to an Aston Martin DB9 :)
Iveco Daily Double Cab Dropside
Mike
11/10/2010
11/10/2010
10 / 10
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Mike of Durham, who had a new Iveco Daily 35c12 Diesel (2016 on) on 11/10/2010
Overall: 10 / 10
Delivery Person Comments
He was very helpful and knowledgeable
Delivery Punctuality Comments
dead on time
Overall Punctuality Comments
dead on time
Cleanliness Comments
Pristine
Damage Comments
Lovely condition
Dealer Service Comments
Car presentation was as it should be
Overall Comments
Car was delivered on time.
Delivery Communication Comments
totally painless
Improvements
Nothing!!! first class
Volkswagen Crafter Double Cab Chassis
Manda
11/10/2010
11/10/2010
8 / 10
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Manda of Abingdon, who had a new VW Crafter Cr35 Mwb Diesel 4motion (2017 on) on 11/10/2010
Overall: 8 / 10
Delivery Punctuality Comments
I wasn't sure when the car was arriving.
Overall Punctuality Comments
I wasn't sure when the car was arriving.
Overall Comments
It was great but the car arrived at 07:38 with no prior warning. A quick call to check I was in and awake might have helped!
Missing Comments
I am not sure I got a copy of the delivery form. I will check. I signed and the mileage was noted.
Improvements
A quick call from the delivery driver to warn me what time he would be arriving would have been helpful.
Toyota Auris (2010-12)
Eliot
11/10/2010
11/10/2010
4 / 10
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Eliot of Manchester, who had a new Toyota Auris Hatchback (2010 - 2012) on 11/10/2010
Overall: 4 / 10
Delivery Person Comments
A pleasant chap but was his first delivery of an Auris Hybrid so had trouble showing me how to start the car. I ended up looking in the handbook.
Delivery Punctuality Comments
Delivery day as agreed but vague about time - I was informed lunchtime but actual time was 1.30pm and there was no call on the day.
Overall Punctuality Comments
Delivery day as agreed but vague about time - I was informed lunchtime but actual time was 1.30pm and there was no call on the day.
Cleanliness Comments
Car had obviously been in storage - there was a covering of dust and some leaves stuck to the windscreen wipers.
Dealer Service Comments
Dirty car and no call re: delivery on the day.
Overall Comments
Dirty car and not a full tank of petrol - details below.
Delivery Communication Comments
Ling - very good communication
Dealer/delivery - none! Just turned up on the day, towards the end of the vague time of lunch time.
Improvements
a call on the day to give an approx time and then a call 15-30 minutes before to give an exact time
Ford Transit Custom Combi Van
Linz
08/10/2010
08/10/2010
6 / 10
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Linz of Preston, who had a new Ford Transit Custom 340 L2 Diesel Fwd (2016 - 2017) on 08/10/2010
Overall: 6 / 10
Delivery Person Comments
smart and friendly (Pro Driver)
Delivery Punctuality Comments
came at around the time expected
Overall Punctuality Comments
came at around the time expected
Cleanliness Comments
nice and shiny wit internal paper matts to protect from the initial drive to the delivery address
Dealer Service Comments
no apology for delivering the wrong colour car, inconvenience caused for being without a car for over a week (Thanks Mum for lending me Yours) and no communication from them since the car has been delivered Boo! :@(
Overall Comments
got in touch just as requested approx 1hr before delivery so that my husband could leave work in order to sign for the car
Improvements
The actual delivery in the first instance was good, the driver even negotiated direct with us to drop the car off before 08:30am just a shame it was the wrong colour (basics!)
Mercedes C Class Saloon (2009-11)
04/10/2010
04/10/2010
? / 10
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Mercedes C Class Saloon (2009-11)
04/10/2010
04/10/2010
4 / 10
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of , who had a new Mercedes C Class Saloon Special Eds (2009 - 2011) on 04/10/2010
Overall: 4 / 10
Delivery Person Comments
average demeanoir Please tell me your overall happiness, just regarding the car delivery bit (just delivery comment, not the whole process)...
Delivery Punctuality Comments
very poor punctual Please tell me your overall happiness, just regarding the car delivery bit (just delivery comment, not the whole process)...
Overall Punctuality Comments
very poor punctual Please tell me your overall happiness, just regarding the car delivery bit (just delivery comment, not the whole process)...
Cleanliness Comments
average cleanliness Please tell me your overall happiness, just regarding the car delivery bit (just delivery comment, not the whole process)...
Damage Comments
damage yes
Dealer Service Comments
poor dealer Please tell me your overall happiness, just regarding the car delivery bit (just delivery comment, not the whole process)...
Overall Comments
average happinesss Please tell me your overall happiness, just regarding the car delivery bit (just delivery comment, not the whole process)...
Delivery Communication Comments
good comms Please tell me your overall happiness, just regarding the car delivery bit (just delivery comment, not the whole process)...
Missing Comments
missing Please tell me your overall happiness, just regarding the car delivery bit (just delivery comment, not the whole process)...
Improvements
improve Please tell me your overall happiness, just regarding the car delivery bit (just delivery comment, not the whole process)...
Mercedes Sprinter Double Cab Tipper
Tom
15/06/2011
15/06/2011
? / 10
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Ford Transit Custom Combi Van
Linz
08/10/2010
08/10/2010
6 / 10
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Linz of Preston, who had a new Ford Transit Custom 340 L2 Diesel Fwd (2016 - 2017) on 08/10/2010
Overall: 6 / 10
Delivery Person Comments
average Delivery
Delivery Punctuality Comments
Poor punctuality
Overall Punctuality Comments
Poor punctuality
Cleanliness Comments
very poor cleanliness
Damage Comments
yes there was damage
Dealer Service Comments
average dealer
Overall Comments
good happiness
Delivery Communication Comments
very good comms
Missing Comments
nothing missing
Improvements
improvements go here
Mercedes A Class (2008-12)
Mo
28/09/2009
28/09/2009
4 / 10
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Mo of Reading, who had a new Mercedes A Class Hatchback (2008 - 2012) on 28/09/2009
Overall: 4 / 10
Delivery Person Comments
good2
Delivery Punctuality Comments
avg 3
Overall Punctuality Comments
avg 3
Cleanliness Comments
poo'r $$££ £ "poor" /test \\ but
Damage Comments
no was answer
Dealer Service Comments
v poor dealer
Overall Comments
vgood Jon 1
Delivery Communication Comments
poor comms
Missing Comments
nothing missing
Improvements
improvements nil
Mercedes A Class (2008-12)
Mo
28/09/2009
28/09/2009
6 / 10
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Mo of Reading, who had a new Mercedes A Class Hatchback (2008 - 2012) on 28/09/2009
Overall: 6 / 10
Delivery Person Comments
good2
Delivery Punctuality Comments
average3 don't ask "what /it/means' but £££37 pounds
Overall Punctuality Comments
average3 don't ask "what /it/means' but £££37 pounds
Cleanliness Comments
poore5
Damage Comments
"no" damage
Dealer Service Comments
very good dealer
Overall Comments
Jon v good1
Delivery Communication Comments
very very poor
Missing Comments
Nothing missing
Improvements
cardboard car
Mercedes A Class (2008-12)
Mo
28/09/2009
28/09/2009
4 / 10
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Mo of Reading, who had a new Mercedes A Class Hatchback (2008 - 2012) on 28/09/2009
Overall: 4 / 10
Delivery Person Comments
good2
Delivery Punctuality Comments
average3
Overall Punctuality Comments
average3
Cleanliness Comments
poor poor 4
Damage Comments
yes yes 5
Dealer Service Comments
poor dealer 8
Overall Comments
very good1
Delivery Communication Comments
very poor communication
Missing Comments
no things missing
Improvements
do better things 9
Mercedes A Class (2008-12)
Mo
28/09/2009
28/09/2009
4 / 10
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Mo of Reading, who had a new Mercedes A Class Hatchback (2008 - 2012) on 28/09/2009
Overall: 4 / 10
Delivery Person Comments
good2
Delivery Punctuality Comments
average3
Overall Punctuality Comments
average3
Cleanliness Comments
poor poor 4
Damage Comments
yes yes 5
Dealer Service Comments
poor dealer 8
Overall Comments
very good1
Delivery Communication Comments
very poor communication
Missing Comments
no things missing
Improvements
do better things 9
Chevrolet Captiva Estate (2007-10)
Jerry
10/09/2010
10/09/2010
6 / 10
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Jerry of Angmering, who had a new Chevrolet Captiva Diesel Estate (2007 - 2010) on 10/09/2010
Overall: 6 / 10
Delivery Person Comments
Delivery Punctuality Comments
If you have comments about the delivery punctuality time, type them here...
Cleanliness Comments
It was ok - a little disappointed - could have done with a full valet by the look of it.
Damage Comments
Dealer Service Comments
Did what it said on the tin, delivered! THe driver was great though - nice guy. Car wasnt very clean inside or out, finger marks everywhere etc. Was also told it was going to be AM but turned out to be PM (quite late PM too, 16:00)
Delivery Communication Comments
Missing Comments
Improvements
A welcome pack from the dealer mayber? Contact numbers for general warranty issues, names etc. Am I supposed to have break down cover etc? I do object to having a dealers sticker on my back window - I would have like the option to apply it by having it given to me, not imposed.
Mercedes Sprinter Double Cab Tipper
Rachael
09/09/2010
09/09/2010
8 / 10
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Rachael of Sheffield, who had a new Mercedes Sprinter 514cdi Medium Diesel (2016 on) on 09/09/2010
Overall: 8 / 10
Delivery Person Comments
Delivery Punctuality Comments
If you have comments about the delivery punctuality time, type them here...
Cleanliness Comments
The inside of the car was very good but there was some dirt on the exterior, intially I was concerned they were scratches when I checked the car though they rubbed off. I guess it is to be expected if the car is coming from far away though.
Damage Comments
Dealer Service Comments
Overall Comments
Delivery Communication Comments
Missing Comments
Improvements
Overall I was very happy with the service, the only thing at present is that I took delivery 3 days ago and I checked my bank account and the payment has not yet been taken!
Ford Fiesta (2008-12)
Si
10/09/2010
10/09/2010
10 / 10
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Si of Pevensey, who had a new Ford Fiesta Diesel Hatchback (2008 - 2012) on 10/09/2010
Overall: 10 / 10
Delivery Person Comments
Delivery Punctuality Comments
If you have comments about the delivery punctuality time, type them here...
Cleanliness Comments
Damage Comments
Dealer Service Comments
Overall Comments
Delivery Communication Comments
Missing Comments
Improvements
no issues whatsoever, very pleased...
Nissan Note (2009-13)
Lindsey
09/09/2010
09/09/2010
10 / 10
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Lindsey of Luton, who had a new Nissan Note Hatchback Special Editions (2009 - 2013) on 09/09/2010
Overall: 10 / 10
Delivery Person Comments
Very nice chap, he was polite enough to ask me if I minded if he had a cigarette while we were outside my house (never an issue for me) but as a now non smoker, I knew he hadnt smoked a cigarette in the car on the journey. He was apologetic that there were some dead flies on the car, which wasn't unusual after 170 mile journey and he went around wiping them off. I didnt feel at all rushed. When I told him that I still had to finalise my insurance, he insisted he put the car onto my drive for me so it was off the road - perfect response.
Delivery Punctuality Comments
Driver called me the previous evening and asked if it would be acceptable to arrive early in the morning, eg 7.30 - 8am which was fine with me. He arrived at 7.45 and left about 50 minutes later. Perfect.
Cleanliness Comments
Apart from a very little road dirt around the wheel arches and some flies, it was perfect. Inside was spotless.
Damage Comments
There is a tiny light colour mark on the interior trim of the driver's door, which in fact the driver pointed out to me! I noted this on the delivery note but it's of no concern to me.
Dealer Service Comments
After a bout of pre new car nerves and asking Ling loads of questions about the model I was going to receive, I had a call direct from the dealer for reassurances. The lady who called me was really very helpful, reassuring and patient.
Overall Comments
Excellent. The guy had driven down from Leeds to Luton which is about 170 miles. He was very polite and friendly and very patient as I checked every single bit of the car and used my checklist. He was very concerned he couldn't find the locking wheel nuts but he then soon found them in the boot with the spare wheel. I got free mats from the dealer and a pen!
Delivery Communication Comments
I asked Ling if it was possible for delivery on a particular date and it was delivered on that date. Perfect.
Missing Comments
I'm not sure if I have a completed delivery form. The driver took the form which I signed and appended with him. I could be wrong though and will check later.
Improvements
Nothing really. If it had come on a trailer it may have had nil miles on the clock but as I don't actually own the car, it's really not a big deal for me.
Volkswagen Transporter Van
Michael
08/09/2010
08/09/2010
8 / 10
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Michael of Coatbridge, who had a new VW Transporter T26 SWB Diesel (2015 - 2019) on 08/09/2010
Overall: 8 / 10
Delivery Person Comments
Pleasant enough chap. But, having had 2 previous lease cars, driver gave no indication of basic instructions for this specific car. I still have no idea where the spare wheel is? There may not be one, but what do I do if I get a flat? I may have to Google it. Previous delivery men have always been up-front with basics. btw - I have well-above-average car-literacy.
Delivery Punctuality Comments
Fine, got my phone call half an hour in advance.
Cleanliness Comments
Very clean, I had to rub bits of factory polish into the bodywork. Always a good thing. Nice sunny day, which helps.
Damage Comments
None visible.
Dealer Service Comments
Overall Comments
Fine, no problems, hey it's a new car.
Delivery Communication Comments
Missing Comments
Can't find the spare wheel? No mats, Audi supplied mats the last time.
Improvements
Basic operational instructions should be available for idiots. Luckily, I am car-literate.
In summary, very happy overall, thanks.
Mercedes Sprinter Chassis Cab
Paul
08/09/2010
08/09/2010
8 / 10
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Paul of Mid Glamorgan, who had a new Mercedes Sprinter 311cdi L2 Diesel Fwd (2018 on) on 08/09/2010
Overall: 8 / 10
Delivery Person Comments
Even had a nice chat and patted my dog as he waited the 15 mins to be picked up - really nice guy called Martin
Delivery Punctuality Comments
It was on the day but no time given
Cleanliness Comments
Inside was fine but outside needed a quick wash
Damage Comments
Dealer Service Comments
Overall Comments
Car was delivered at 3:15 - np problem but knowing a timeframe (am/pm) would have helped
Delivery Communication Comments
Ling 100% - and I'm a difficult customer who likes to know everything - dealer: poor - should have given Ling a time for delivery
Missing Comments
Improvements
Again - just a timeframe for delivery - am / pm would have helped
Vauxhall Corsa (2006-10)
John
08/09/2010
08/09/2010
8 / 10
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John of Chester, who had a new Vauxhall Corsa Hatchback (2006 - 2010) on 08/09/2010
Overall: 8 / 10
Delivery Person Comments
Delivery Punctuality Comments
If you have comments about the delivery punctuality time, type them here...
Cleanliness Comments
Damage Comments
Dealer Service Comments
Overall Comments
Delivery Communication Comments
Missing Comments
Improvements
Please type comments about improvements I should look into, feel free to go into detail, that would be great...
Nissan Cube Estate (2010-10)
Joe
03/09/2010
03/09/2010
8 / 10
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Joe of Marlow, who had a new Nissan Cube Estate (2010 - 2010) on 03/09/2010
Overall: 8 / 10
Delivery Person Comments
Delivery Punctuality Comments
If you have comments about the delivery punctuality time, type them here...
Cleanliness Comments
Damage Comments
Dealer Service Comments
Overall Comments
Delivery Communication Comments
Missing Comments
Improvements
Little bit more feedback on timing, though I know you guys do your best, what with free delivery and all that - pretty damn good overall as expected !!!
Mazda 3 (2009-13)
Clare
06/09/2010
06/09/2010
8 / 10
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Clare of Lowestoft, who had a new Mazda MAZDA3 Hatchback (2009 - 2013) on 06/09/2010
Overall: 8 / 10
Delivery Person Comments
Delivery Punctuality Comments
If you have comments about the delivery punctuality time, type them here...
Cleanliness Comments
Damage Comments
Dealer Service Comments
Overall Comments
Delivery Communication Comments
Missing Comments
Improvements
Please type comments about improvements I should look into, feel free to go into detail, that would be great...
Chevrolet Captiva Estate (2007-10)
Daz
06/09/2010
06/09/2010
8 / 10
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Daz of South Shields, who had a new Chevrolet Captiva Diesel Estate (2007 - 2010) on 06/09/2010
Overall: 8 / 10
Delivery Person Comments
Delivery Punctuality Comments
If you have comments about the delivery punctuality time, type them here...
Cleanliness Comments
Damage Comments
Dealer Service Comments
No real contact with dealer so dificult to give an opinion.
Overall Comments
Delivery Communication Comments
Missing Comments
Volkswagen Crafter Van
06/09/2010
06/09/2010
8 / 10
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of , who had a new VW Crafter Cr35 Maxi Lwb Diesel (2017 on) on 06/09/2010
Overall: 8 / 10
Delivery Person Comments
Delivery Punctuality Comments
If you have comments about the delivery punctuality time, type them here...
Cleanliness Comments
Damage Comments
Dealer Service Comments
Overall Comments
Delivery Communication Comments
Missing Comments
Improvements
Please type comments about improvements I should look into, feel free to go into detail, that would be great...
Chevrolet Captiva Estate (2007-10)
06/09/2010
06/09/2010
8 / 10
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of , who had a new Chevrolet Captiva Diesel Estate (2007 - 2010) on 06/09/2010
Overall: 8 / 10
Delivery Person Comments
Delivery Punctuality Comments
If you have comments about the delivery punctuality time, type them here...
Cleanliness Comments
Damage Comments
Dealer Service Comments
Would have liked a phone call in advance to say they were on the way in case I was in a meeting or something.
Overall Comments
Delivery Communication Comments
Missing Comments
Improvements
Was delivered by a nice guy.
Ford Transit Custom 320 L1 Van
07/06/2010
07/06/2010
6 / 10
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of , who had a new Ford Transit Custom 320 L1 Diesel Fwd (2017 on) on 07/06/2010
Overall: 6 / 10
Delivery Person Comments
Delivery Punctuality Comments
If you have comments about the delivery punctuality time, type them here...
Cleanliness Comments
Damage Comments
Dealer Service Comments
Overall Comments
Delivery Communication Comments
Missing Comments
Improvements
Car wasn't clean and I had to take delivery man 4 miles to nearest taxi office ps it was better than running him 8 miles to train station
Mercedes Sprinter Double Cab Tipper
03/09/2010
03/09/2010
10 / 10
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of , who had a new Mercedes Sprinter 516cdi Long Diesel (2013 on) on 03/09/2010
Overall: 10 / 10
Delivery Person Comments
Delivery Punctuality Comments
If you have comments about the delivery punctuality time, type them here...
Cleanliness Comments
Damage Comments
Dealer Service Comments
Overall Comments
Delivery Communication Comments
Missing Comments
Improvements
Very pleased, no problems delivery driver was very helpful!
Mercedes Sprinter Double Cab Tipper
03/09/2010
03/09/2010
10 / 10
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of , who had a new Mercedes Sprinter 516cdi Long Diesel (2013 on) on 03/09/2010
Overall: 10 / 10
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Nissan Micra (2003-10)
Andrea
03/09/2010
03/09/2010
10 / 10
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Andrea of Toton, Notts, who had a new Nissan Micra Hatchback (2003 - 2010) on 03/09/2010
Overall: 10 / 10
Delivery Person Comments
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Cleanliness Comments
Damage Comments
As far as I can see there are no marks on the car, it seems to be in perfect condition and it ran perfectly for me this morning going to work.
Dealer Service Comments
Delivered to my door within 15 minutes of the time stated, the guy was polite and did not try to rush me into signing anything.
Overall Comments
Delivery Communication Comments
Missing Comments
Improvements
The only thing is maybe if it had come from a dealer in Nottingham or Derby the mileage would have been less but this is a very minor quibble.
Volvo V50 Estate (2007-12)
Mike
03/09/2010
03/09/2010
8 / 10
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Mike of Warrington, who had a new Volvo V50 Diesel Sportswagon (2007 - 2012) on 03/09/2010
Overall: 8 / 10
Delivery Person Comments
Delivery Punctuality Comments
Delivery made earlier than e.t.a. which was a plus
Cleanliness Comments
Inside of windscreen was dirty but otherwise spotless
Damage Comments
Dealer Service Comments
Was very happy with delivery punctuality and driver but a clean inside of windscreen would have made this "Very Good"
Overall Comments
Missing Comments
Improvements
Quite happy with delivery process
Iveco Daily Double Cab Tipper
Michael
03/09/2010
03/09/2010
10 / 10
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Michael of Toddington, who had a new Iveco Daily 65c21 Diesel (2014 on) on 03/09/2010
Overall: 10 / 10
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When the car was delivered , it came from SAAB city. I work next door to SAAB City so I could have picked it up if I had known, but I was never told where it was coming from. It is not the end of the world, but could have saved a bit of effort. That said: I have leased an Audi, Citroen and SAAB, and SAAB were by far the best. The others just dropped the car off, but with SAAB I felt I got a very personal service. Everything was explained to me; it was great. The person who dropped it of was called (I think) Frank, and he was great. Thank you to everyone.
Fiat Ducato Extra High Roof
Brett
02/09/2010
02/09/2010
10 / 10
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Brett of Rayleigh, who had a new Fiat Ducato 35 Maxi Xlb LWB Diesel (2014 on) on 02/09/2010
Overall: 10 / 10
Delivery Person Comments
Very nice gentleman. Told time to explain the car and the working of it.
Delivery Punctuality Comments
Arrived at the specificed time. Courteous call made to advise where and when expected to arrive.
Cleanliness Comments
Damage Comments
Dealer Service Comments
Overall Comments
Delivery Communication Comments
Missing Comments
Never received a copy of the delivery form
Improvements
Nothing the delivery was very good, couldn't ask for anything more.
Toyota Prius (2009-17)
Jack
02/09/2010
02/09/2010
8 / 10
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Jack of Grangemouth, who had a new Toyota Prius Hatchback (2009 - 2017) on 02/09/2010
Overall: 8 / 10
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I CAN ONLY GO ON PREVIOUS CAR DELIVERY. THE DELIVERY OF THE PRIUS WAS "DEAD ON" 0900HRS. BUT THERE WAS NO FOREWARNING AS TO WHEN EXACTLY DELIVERY WOULD BE MADE. ie. WHEN THE CITROEN WAS DELIVERED, THEIR DRIVER PHONED AHEAD, GIVING ADVANCE INFO' ON HIS ARRIVAL. THIS TIME THE DRIVER JUST "LANDED" ON OUR DOORSTEP AT 0900HRS. THIS IS NOT A CRITICISM AS I FEEL THE DRIVER IS QUITE INEXPERIENCED ALTHOUGH, A VERY NICE YOUNG MAN. I WAS UP AT THE "CRACK OF DAWN" ANYWAY, JUST WAITING ON NEWS OF THEIR DRIVERS WHEREABOUTS. NEVERTHELESS, IT IS JUST LOVELY TO HAVE THE VEHICLE WHICH IS, A WHOLE NEW EXPERIENCE!
Missing Comments
Improvements
A DIRECT ANSWER TO THAT IS, DELIVERY ON 1ST. AUGUST BUT THAT IS REALLY "NIT PICKING", OTHER THAN THAT, THE DRIVER MIGHT BE ADVISED TO JUST PHONE AHEAD TO ADVISE THE CUSTOMER OF THEIR WHEREABOUTS AND WHEN APPROXIMATELY THEY ARE LIKELY TO DRIVE UP WITH THE CUSTOMERS CAR. I SAY THIS FOR EVERYONE'S BENEFIT, FOR INSTANCE, I COULD HAVE JUST GONE OUT FOR A MESSAGE OR MORNING PAPER, THEIR DRIVER WOULD HAVE HAD TO WAIT ON MY RETURN, THEREBY DELAYING HIS ONWARD JOURNEY TO NEXT ASSIGNMENT, WHICH INCIDENTALLY WAS IN MORECAMBE! A FAIRLY LONG TRAIN JOURNEY AWAY.
Citroen Relay Van
Alan
02/09/2010
02/09/2010
4 / 10
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Alan of Braintree, who had a new Citroen Relay on 02/09/2010
Overall: 4 / 10
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jack plug for i pod there was one supplied in my last note
Nissan Qashqai (2010-13)
John
02/09/2010
02/09/2010
10 / 10
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John of East Calder, who had a new Nissan Qashqai Hatchback Special Editions (2010 - 2013) on 02/09/2010
Overall: 10 / 10
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Nissan Qashqai (2010-13)
Heather
02/09/2010
02/09/2010
10 / 10
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Heather of Telford, who had a new Nissan Qashqai Hatchback (2010 - 2013) on 02/09/2010
Overall: 10 / 10
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Excellent service - the driver phoned beforehand and let us know his progress. He turned up at the time specified and told us about the car. Very polite and pleasant.
Overall Comments
Delivery Communication Comments
Missing Comments
Vauxhall Corsa (2006-10)
John
01/09/2010
01/09/2010
4 / 10
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John of Coventry, who had a new Vauxhall Corsa Hatchback (2006 - 2010) on 01/09/2010
Overall: 4 / 10
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Cleanliness Comments
outside of car covered in dust/sand inside good
Damage Comments
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Overall Comments
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Missing Comments
Improvements
outside of car should be clean show room standard
Audi A5 Sportback (2009-11)
Dave
01/09/2010
01/09/2010
8 / 10
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Dave of Liverpool, who had a new Audi A5 Diesel Sportback (2009 - 2011) on 01/09/2010
Overall: 8 / 10
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Toyota Prius (2009-17)
01/09/2010
01/09/2010
8 / 10
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of , who had a new Toyota Prius Hatchback (2009 - 2017) on 01/09/2010
Overall: 8 / 10
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Ford Fiesta (2008-12)
Martin
01/09/2010
01/09/2010
8 / 10
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Martin of Cannock, who had a new Ford Fiesta Diesel Hatchback (2008 - 2012) on 01/09/2010
Overall: 8 / 10
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Fiat Ducato Van
Lindsey
25/08/2010
25/08/2010
10 / 10
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Lindsey of Addlestone, who had a new Fiat Ducato 30 SWB Diesel (2006 - 2014) on 25/08/2010
Overall: 10 / 10
Delivery Person Comments
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Cleanliness Comments
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Missing Comments
We were not given a copy of the delivery form, the driver said this was available on request afterwards
Improvements
only copy of the delivery form
Volkswagen Golf (2009-12)
Craig
16/08/2010
16/08/2010
10 / 10
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Craig of Gateshead, who had a new VW Golf Diesel Hatchback (2009 - 2012) on 16/08/2010
Overall: 10 / 10
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Assuming related to delivery only? Wasn't pleased that metallic was out of stock when ordered but the black is just fine. Delivery chap very friendly.
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Call would have been good but can't moan in anyway about that as delivered at 9AM and before you had told them again to call:p
Volkswagen Crafter Van
Zayer
16/08/2010
16/08/2010
8 / 10
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Zayer of Ashton Under Lyne, who had a new VW Crafter Van on 16/08/2010
Overall: 8 / 10
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He should have left me with a duplicate copy of the delivery documents and I didn't get a phone call prior to him turning up.
Fiat Ducato 35 LWB Diesel
Zoe
12/08/2010
12/08/2010
8 / 10
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Zoe of Washington, who had a new Fiat Ducato 35 LWB Diesel (2014 on) on 12/08/2010
Overall: 8 / 10
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the wrong colour but the garage did ring me and apologise. They did try to fob me off but soon realised I was not someone who could be fobbed off easily and were very sympathetic to my problems.
Overall Comments
the car came quite earlier - the driver called to let me know he was on the way - he was very pleasant and policte and showed me various apects of the car and how it worked. It was just the wrong colour
Delivery Communication Comments
Missing Comments
but I would have expected some mats but maybe I expect too much
Improvements
Please type comments about improvements I should look into, feel free to go into detail, that would be great...
Honda Civic (2009-11)
Joanne
03/08/2010
03/08/2010
8 / 10
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Joanne of Sandbach, who had a new Honda Civic Hatchback (2009 - 2011) on 03/08/2010
Overall: 8 / 10
Delivery Person Comments
The driver was expecting to have a return car and my parents had to take him into town to get something to eat
Delivery Punctuality Comments
Very good arrived earlier than advised
Cleanliness Comments
Considering it was driven the car arrived clean
Damage Comments
Dealer Service Comments
Overall Comments
Delivery Communication Comments
Missing Comments
Handbooks and spare keys
Improvements
Overall it was good
Volkswagen Golf (2009-12)
Hayley
11/08/2010
11/08/2010
10 / 10
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Hayley of Ellington, who had a new VW Golf Diesel Hatchback (2009 - 2012) on 11/08/2010
Overall: 10 / 10
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Volkswagen Crafter Van
Sarah
11/08/2010
11/08/2010
10 / 10
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Sarah of Whalley, who had a new VW Crafter Van on 11/08/2010
Overall: 10 / 10
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Citroen DS3 (2010-15)
Joe
29/07/2010
29/07/2010
8 / 10
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Joe of Erith, who had a new Citroen DS3 Hatchback (2010 - 2015) on 29/07/2010
Overall: 8 / 10
Delivery Person Comments
Very nice chap, helpful and patient.
Delivery Punctuality Comments
Car was delivered on time.
Cleanliness Comments
The valeting was of a high standard, but was let down by the Grafiti on the mirrors.
Damage Comments
Scratches on the door sills and dash, to be expected of a car that has been in the showroom a while.
Dealer Service Comments
We are happy so far. We've had an issue with faulty lights and the supplying dealer has been helpful.
Overall Comments
The delivery was quite painless and came within the time specified.
Delivery Communication Comments
Communication was clear and concise and everything went to plan.
Missing Comments
Improvements
Nothing. The delivery was very good and we couldn't have asked for anything more.
Vauxhall Corsa (2006-10)
Shirley
02/08/2010
02/08/2010
8 / 10
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Shirley of Oban, who had a new Vauxhall Corsa Hatchback (2006 - 2010) on 02/08/2010
Overall: 8 / 10
Delivery Person Comments
Delivery Punctuality Comments
There was no advance contact from delivery person before the car arrive at my house, but fortunately my husband was at home when it arrived.
Cleanliness Comments
Inside of car was OK, but first thing I did was wash the car. The car look dull on delivery and there was cetainly no showroom shine. After a good wash it did look good.
Damage Comments
On delivery my husband did not see any damage, however after I washed and dried the car I did notice a small scratch on the paintwork to the passenger sideview mirrow and a small scatch on the driver's door just beside the keyhole. Also I noticed on the bonnet there was a tiny spot where the metallic blue was lighter in colour that the rest of the car. These marks are very minor and do not detract from the car.
Dealer Service Comments
Overall Comments
Delivery Communication Comments
Missing Comments
Improvements
Should have been contact an hour before car was delivered.
Car washed a polished before delivery.
Renault Master Double Cab Tipper
Julian
05/08/2010
05/08/2010
10 / 10
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Julian of Isle Of Man, who had a new Renault Master Lwb Diesel Rwd (2010 on) on 05/08/2010
Overall: 10 / 10
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Mercedes Sprinter Double Cab Tipper
Stuart
30/07/2010
30/07/2010
10 / 10
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Stuart of Putney, who had a new Mercedes Sprinter 516cdi Long Diesel (2013 on) on 30/07/2010
Overall: 10 / 10
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Improvements
None
Volkswagen Crafter Double Cab Chassis
Paul
03/08/2010
03/08/2010
10 / 10
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Paul of Newcastle-upon-tyne, who had a new VW Crafter Cr35 Mwb Diesel 4motion (2017 on) on 03/08/2010
Overall: 10 / 10
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nothing
Seat Ibiza (2009-12)
Mark
02/08/2010
02/08/2010
10 / 10
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Mark of Swindon, who had a new Seat Ibiza Diesel Hatchback (2009 - 2012) on 02/08/2010
Overall: 10 / 10
Delivery Person Comments
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Improvements
Car mats & bacon sandwiches & a nice cup of filter coffee.
Fiat Ducato 35 LWB Diesel
Chris
02/08/2010
02/08/2010
6 / 10
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Chris of Nottingham, who had a new Fiat Ducato 35 LWB Diesel (2014 on) on 02/08/2010
Overall: 6 / 10
Delivery Person Comments
Delivery Punctuality Comments
No delivery time given but the car arrived around 10:15 so was not too long to wait
Cleanliness Comments
Damage Comments
Dealer Service Comments
Overall Comments
Delivery Communication Comments
I was advised by Ling it would be delivered on the 2nd but not what time - as it arrived fairly early it was not a problem in this instance
Missing Comments
Improvements
To have been advised of an estimated time of delivery or even a call 30 minutes in advance would be useful - for me it was not too much of a problem as I planned and worked from home that day so was not grounded
Hyundai Santa Fe Estate (2006-12)
Tom
02/08/2010
02/08/2010
8 / 10
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Tom of Ellesmere Port, who had a new Hyundai Santa Fe Diesel Estate (2006 - 2012) on 02/08/2010
Overall: 8 / 10
Delivery Person Comments
Delivery Punctuality Comments
Delivery was on the day they said but confirmation that they would be coming on that date was last minute.
Cleanliness Comments
Damage Comments
Dealer Service Comments
Delivery Communication Comments
Missing Comments
No mats but not sure if there should have been.
Improvements
Please type comments about improvements I should look into, feel free to go into detail, that would be great...
Hyundai Santa Fe Estate (2006-12)
Tom
02/08/2010
02/08/2010
8 / 10
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Tom of Ellesmere Port, who had a new Hyundai Santa Fe Diesel Estate (2006 - 2012) on 02/08/2010
Overall: 8 / 10
Delivery Person Comments
Delivery Punctuality Comments
Delivery was on the day they said but confirmation that they would be coming on that date was last minute.
Cleanliness Comments
Damage Comments
Dealer Service Comments
Delivery Communication Comments
Missing Comments
No mats but not sure if there should have been.
Improvements
Please type comments about improvements I should look into, feel free to go into detail, that would be great...
Vauxhall Astra (2009-12)
Sam
05/05/2010
05/05/2010
8 / 10
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Sam of Cheshire, who had a new Vauxhall Astra Diesel Hatchback (2009 - 2012) on 05/05/2010
Overall: 8 / 10
Delivery Person Comments
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I was promised a time but this conflicted with the individual doing a delivery elsewhere so I had to wait 3hrs.
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Missing Comments
Improvements
Please type comments about improvements I should look into, feel free to go into detail, that would be great...
Skoda Yeti Estate (2009-13)
Jonathan
02/08/2010
02/08/2010
10 / 10
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Jonathan of , who had a new Skoda Yeti Diesel Estate (2009 - 2013) on 02/08/2010
Overall: 10 / 10
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Improvements
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Vauxhall Vivaro Crew Bus
Paul
28/07/2010
28/07/2010
8 / 10
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Paul of Edinburgh, who had a new Vauxhall Vivaro L1 Special Editions (2017 - 2019) on 28/07/2010
Overall: 8 / 10
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Martin at the Honda dealership was great. If I had to make one criticism it would be that when I arrived, he was not there as he was away filling the car for me. Not really a problem as it was only 5 minutes.
Iveco Daily Double Cab Dropside
Jim
30/07/2010
30/07/2010
10 / 10
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Jim of Nr Ormskirk, who had a new Iveco Daily 35c14 Diesel (2016 on) on 30/07/2010
Overall: 10 / 10
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Everything was fine, car got delivered in one piece so very happy.
Volkswagen Transporter Van
Iain
23/07/2010
23/07/2010
8 / 10
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Iain of Portree, who had a new VW Transporter T27 SWB Diesel (2016 - 2019) on 23/07/2010
Overall: 8 / 10
Delivery Person Comments
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Improvements
There was confusions over the actual handover time. The delivery driver was waiting 2 hours before the time window that I had been told about.
Ford Transit Custom 340 L2 Van
Kelly
30/07/2010
30/07/2010
10 / 10
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Kelly of York, who had a new Ford Transit Custom 340 L2 Diesel Fwd (2017 on) on 30/07/2010
Overall: 10 / 10
Delivery Person Comments
Delivery person was excellent. Gave me an opportunity to have a good look at the car. Showed me how to use everything.
Delivery Punctuality Comments
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Cleanliness Comments
Damage Comments
Dealer Service Comments
Overall Comments
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Missing Comments
Improvements
Nothing can be improved. The person I dealt with made the experience exceptional!
Honda Civic (2009-11)
Helen
30/07/2010
30/07/2010
10 / 10
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Helen of Rhyl, who had a new Honda Civic Hatchback (2009 - 2011) on 30/07/2010
Overall: 10 / 10
Delivery Person Comments
Delivery Punctuality Comments
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Cleanliness Comments
Damage Comments
Dealer Service Comments
Overall Comments
Delivery Communication Comments
Missing Comments
Improvements
Everything was fine
Citroen C4 Grand Picasso Estate (2007-10)
Alex
07/07/2010
07/07/2010
8 / 10
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Alex of Crumlin, who had a new Citroen C4 Grand Picasso Diesel Estate (2007 - 2010) on 07/07/2010
Overall: 8 / 10
Delivery Person Comments
Delivery Punctuality Comments
If you have comments about the delivery punctuality time, type them here...
Cleanliness Comments
Not as clean as the other two cars I've had delivered.
Damage Comments
Dealer Service Comments
Overall Comments
Delivery Communication Comments
Missing Comments
Improvements
Phone call with ETA, preferably the day before.
Volkswagen Crafter Double Cab Chassis
Carol
30/07/2010
30/07/2010
8 / 10
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Carol of Erskine, who had a new VW Crafter Cr35 Mwb Diesel 4motion (2017 on) on 30/07/2010
Overall: 8 / 10
Delivery Person Comments
Delivery Punctuality Comments
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Cleanliness Comments
Damage Comments
Dealer Service Comments
Overall Comments
Delivery Communication Comments
Missing Comments
Improvements
Please type comments about improvements I should look into, feel free to go into detail, that would be great...
Volkswagen Crafter Double Cab Chassis
Mel
30/06/2010
30/06/2010
10 / 10
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Mel of Ulleskelf, who had a new VW Crafter Cr35 Mwb Diesel 4motion (2017 on) on 30/06/2010
Overall: 10 / 10
Delivery Person Comments
Delivery Punctuality Comments
If you have comments about the delivery punctuality time, type them here...
Cleanliness Comments
Damage Comments
Dealer Service Comments
Delivery Communication Comments
Missing Comments
Free bottle of champaigne promised by Quinton Gordon
Improvements
Make sure promied booze is sent !