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Lings' car leasing customer letters
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CARS A-Z
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CUSTOMER LETTERS   1523 LETTERS! More customer letters than any other car sales site IN THE WHOLE WORLD! - Ling Search my letters page!
Customer Letter: 662 / 1523  Dear Ling,Thank you for all your help in sorting out our Nissan Note. We would like to say it was really refreshing to deal with someone directly rather than a faceless company. We appreciated all the prompt and personal responses to questions. Delivery was good and prompt, too. Many thanks, again. Thomas 
Editor Note:
Thomas, well as one ethnic minority to another, I was a pleasure to deal with you. It is amazing how popular these Nissan Notes are. I supply absolutely LOADS. Hope you enjoy driving around the coal mines and leek farms :) -
Ling
Customer Letter: 569 / 1523  Hi LingThanks for all the help with the RX8. I don't know why Mazda have blacklisted you. You were open about the car being thirsty and knowing that, I went ahead. I would have been pissed off with you if you hadn't told me. All the best! Alex
Editor Note:
Alex, yep...Mazda is one company that insists I only say "positive" things about their cars, they hate me just telling the truth. Why not? Customers spend a substantial amount of money on cars, and it only seems fair to explain all the pros and cons of each model. I simply told you to order a petrol tanker to be available for when your Mazda RX8 arrived, hehehe. As a solicitor, you have told me that it's possibly illegal for Mazda to restrict competition for their dealers, but what can I do? My local MEP is looking into this cartel-like restrictive behaviour by this massive Japanese manufacturer, for me. -
Ling
Customer Letter: 535 / 1523  "Excellent service from start to finish. The "Bang Bang Wah" (Chinese yak-meat snack, delicious - Ling) proved a talking point for weeks! If you are looking for a new vehicle, look no further than one from Ling. Great prices, great service. She makes you feel like one of the family. Excellent delivery, absolutely outstanding service!" Robb
Editor Note:
Hehehe, even to ethnic customers in Wales, Robb! You are complete web-savvy retired gent :), I make you sound old - you are not! Have fun in your new A-Class which was cheaper than many boring-brand cars -
Ling
Customer Letter: 525 / 1523  "Always a pleasure to deal with a company that provides the personal touch. Cheap and cheerful with great personal service. Fiesta was perfectly presented and on time. Excellent!That's Ling!" Derek
Editor Note:
Whoa, Derek, you are a very long time customer and you have taken so many cars from me for your car bodyshop and courtesy cars for your ethnic, minority people garage (in Wales). So nice to still deal with some people in the car trade, glad you appreciate the service. Ddiolch iawn lawer! -
Ling
Customer Letter: 491 / 1523  "Ling offers a clear service from first to last. Every aspect of her service was first class - no hiccups whatsoever. Excellent delivery of my brand new BMW 3-series. I will definitely use Ling again and have recommended her to friends. " Brad
Editor Note:
Yes, Brad, we had fun getting your BMW 318i. Due to these cars being rare, it took 2-months from proposal to delivery, but I can't build them or get the BMW factory to work harder. But you were so happy when it arrived. Thanks for being a well-behaved customer :) -
Ling
Customer Letter: 480 / 1523  "After contacting so many so-called "TOP" contract hire companies, who promised everything and delivered nothing, I came across LINGsCARS.com. Ling was efficient and competitive and a pleasure to deal with. The SAAB 9-3 Convertible is a cracking car. Thanks for a great contract hire experience. Excellent delivery hand-over, the car was delivered on time. You have been very helpful throughout. Hope to deal with you again in 2009." Malcolm
Editor Note:
Mal, you were lovely, too! Glad to rescue your contract hire car deal other companies could not sort out. Black with parchment leather is a nice choice for your 9-3. Always happy to assist another ethnic minority person (Welsh), hehehe -
Ling
Customer Letter: 476 / 1523  "Customer service is not so much a matter of saying and doing all the right things to avoid being criticised, as it is a matter of creating a fun, professional atmosphere that makes a customer feel very clever for having to agreed to do business with you (You gottit Noel, not many people understand this, but must say, you gottit - Ling).Ling understands this better than anyone, and that's on top of prices that can't be beat. There are so many contract hire companies to choose from, most of them with about as much personality as a combine harvester. I am very happy I chose LINGsCARS.com and will be back to do business again. Bad point: Mazda delivered a car with not enough oil in it, terrible." Noel
Editor Note:
Noel, you must have degree in psychology as you are spot on with your analysis. Thanks for comments. Mazda, however... dispute that the car did not have enough oil. My view is "why dispute and argue?", Noel is obviously not stupid, why not just fix the problem and stop being so defensive? Mazda, you have managed to make a happy customer unhappy by having dealers that call people stupid. Plainly, that is not true of MY customers! Mazda also tried to charge my customer for this - I paid this bill immediately, myself, as Noel did not deserve this bill! How stupid and money grabbing can these garages and manufacturers get? Noel will certainly get another car from me, but I don't think it will be a Mazda! -
Ling
Customer Letter: 454 / 1523  "Many help for your help and service in the provision of my Skoda Octavia. The entire process was handled swiftly, efficiently and with the personal touch. Much appreciated. The car is excellent and the delivery was entirely satisfactory." Martin
Editor Note:
Hehehe, you are damn Welsh pub owner! Ethnic customer! I look forward to call in for Baileys when I am in Wales. Enjoy Skoda! -
Ling
Customer Letter: 426 / 1523  "I was absolutely delighted with the quality of the service, early delivery of my new Vauxhall Zafira and the car itself. A first class professional service all round. Thank you, Ling." Robert
Editor Note:
Robert, you rang me and said you must have the car within two weeks! Well, I told you NO! So many things can delay cars. But by pushing the Vauxhall supplier and with your fast completion of my paperwork, we just managed it. You have been perfect customer except I can never guarantee such fast turnaround. Lovely letter and fantastic name! -
Ling
Customer Letter: 415 / 1523  "Great service - really liked the friendly, informal style of communication - very "un-stuffy"! I had a quick and efficient delivery of a new Mazda 5 (which is great). Ideally I would have liked some idea of when it was going to arrive, morning or afternoon. Also, as it was driven from S*******, it had 250 miles on the clock - hope that is not included in my contract mileage! Good delivery." Gillian
Editor Note:
Yes, Gillian, any miles on your car at delivery is taken off (or added to) the contract mileage. It's a shame that car dealers in general can't button this delivery thing. Trouble is, with my cars, they have so little margin that there is no leeway for additional costs. However, some dealers do it well, others less so. I'm constantly moaning about this, but unless I deliver each car myself, I am a bit out of control on this aspect. I will have another rant -
Ling
Customer Letter: 396 / 1523  "Ex war vet aged about 80 delivered our new VW Transporter van today as promised. A real cockney character who told me the last time he was on a farm he shot a sheep because he was hungry and it was war time Britain. So I hid the shot gun, fed him and took him back to Hereford Station. Van goes well and the person who is to drive it is well pleased.So that's a VW van and a BMW Z4 sports car off you in the last ten weeks. I have three more company vehicles to replace over the next 12 months and judging by your past performance the business will be coming your way. Easy to deal with, keeps me informed and better quotes than anyone else in the market. Also the damn vehicle gets delivered to your door! Well done, keep up the good work but don't send me any more sweets. The last one turned my mouth black before a meeting!" Jon
Editor Note:
For people who are wondering that your company name is strange, it is because you are a Lime Wholesaler. Jon, I can imagine you have millions of trees and shout at your workers "Quick! Pick them before they turn yellow! Any idiot can grow Lemons!" Hehehee. I give you hyperlink, an honour (for you). Also, you complain about my sweets, well next car you have, I will send you Little Red Mao Book . If you try to eat THAT, your mouth will turn Red -
Ling
Customer Letter: 385 / 1523 "Dear Ling,I would just like to take a second to thank you personally for the superb service that you provided recently when you supplied me with my new Mazda MX5. As a customer who expects excellent customer service, all I can say is that I would wholly recommend your company to anyone who feels the same. The car was delivered to me within ten days of making the initial proposal at the time and date expected in A1 condition. I can only thank the dealer, ***** of ***** for fulfilling all of their promises in a way that we don't see much of in the UK! Ling, I would advise anyone who is in the market for a new car to check out your web-site first. I was highly sceptical at first that you could provide what you said at such competitive prices but now I'm convinced. I'll be coming back to you in two years time for my next car! Thanks." Paul
Editor Note:
Paul, sorry to obscure the dealer's name; I really have to respect the dealer's choice not to be named to be putting out these very cheap cars. Well, thanks for a lovely letter - but with respect to Sally's letter (below) I should say that I have as much control about your 10-day turnaround than I had over Sally's car delay. I'm really pleased you are happy, Paul. -
Ling
Customer Letter: 384 / 1523 "It took longer to get the Nissan Note than I was first advised, which was very inconvenient. However, Ling was always quick to respond to enquiries and as helpful as she could be in the circumstances." Sally
Editor Note:
Hmmm, this was a simple case of the car taking longer to arrive than Nissan first thought. I often say that this is the one area of my business that I am not quite in control of; I cannot build/transport/make the cars arrive any quicker than they do. I can put a rocket up a dealer's ass, sure, but that only helps after the car has arrived from a manufacturer. If you bought the car cash from a Nissan dealer, I'm afraid that your Nissan Note would not have arrived any faster than it did. Sorry for the inconvenience, Sally. However, look at the letter above and the one below and you'll see this isn't always the case -
Ling
Customer Letter: 351 / 1523  "Dear LingCar ordered; BMW Z4, delivered early and all I did was email you once, fax you twice and sign a cheque and post it to you. And my car even arrives at the farm office allowing me to carry on working. Too easy. Let's do the same again when I have sold the pickup and the van. Well done for providing a valuable, easy to use and cost effective service." Jon
Editor Note:
Jon, thanks for nice letter! I have had a BMW Z4 demo for a week - and I loved it. I am sure you will love yours, I look forward to getting you some commercials -
Ling
Customer Letter: 344 / 1523 "A pleasurable and smooth experience from start to finish. Excellent dealer. The personal approach is hard to find these days, but is guaranteed with Ling. Highly recommended, will definitely use in the future." Wayne
Editor Note:
Wayne, you have very nice summer to enjoy your new Mazda RX-8 sport car in People's Democratic Republic of Wales. Bloody neis cwrdd â chi, mae'n bwrw glaw, iechyd da! -
Ling
Customer Letter: 342 / 1523 "Most impressed with all aspects of dealing with you.Fun website - and very clear. I really appreciated the fact that you always pick up the phone at once (I can never get through to some companies) and you are really helpful and friendly. The Nissan Note is great, the dealer was excellent and I'm delighted with it. Thanks a lot." Andy
Editor Note:
Thanks for nice letter, Andy. I really try my best to answer the phone promptly, it always amazes me how other businesses neglect the simple things. Why do something slowly? I have to answer it and respond to customers, so why not do it straight away? Simple and true, eh? -
Ling
Customer Letter: 297 / 1523  "Ling's Cars were 100% for our Company. We had to do everything she said as we discovered the missile was pointing our way. We will have to get our next car from Ling just so we get the freebie Jinsitang sweets!! A great 'little' company to deal with and highly recommended." R
Editor Note:
Missile points towards George Bush in USA, but if it veered off course it may come down in Wales. Hope the sheep are prepared for impact! Enjoy Focus, Rob! -
Ling
Customer Letter: 227 / 1523 /small.gif "Car") An excellent and very easy to follow website, with the most competitive prices around. We had a very quick and efficient response to everything. Ling was extremely helpful and always happy with nothing too much trouble. We wouldn't go anywhere else. Ling - YOU ARE THE BEST! The Mitsubishi dealer who delivered the Shogun was helpful and efficient Mike
Editor Note:
Mike, this is such a sweet letter. I try to choose dealers very carefully, so thanks for comments about Mitsubishi dealer. I will pass on. Hope you develop (Willow Developments, geddit?) into long-term customer as you promise. Have good time in Wales with Shogun Sport -
Ling
Customer Letter: 165 / 1523  Dealing with Ling was a pleasure, her service was first class, no big corporate crap or promises of cheap prices that never materialised. The car was exactly as ordered and delivered on time, it even had plenty of fuel in it! Ling can have my repeat business until I get too old to drive! Many thanks, Ling! James
Editor Note:
You see, James, even though you are ethnic minority (Welsh), I give you good service! I cannot promise to everyone they will get lots of fuel. At my prices often cars are delivered with just 5 litres in. Thanks for letter, and enjoy driving Shogun Sport. Maybe I sell you some Chinese tea, for your coffee business? -
Ling
Customer Letter: 161 / 1523 This site is excellent - I am far more likely to hire from a friendly site like this than one that spams me. Sam
Editor Note:
Ho! I am receiving spam from other companies every day too! I join some mailing lists for contract hire cars to sharpen chopsticks, and end up with damn neverending spam! Glad you like my site, Sam -
Ling
Customer Letter: 129 / 1523  LingThank you for the efficient and very professional manner in which you dealt with us. It is refreshing to deal with an organisation that does what they say they will do when they say they will do it! Your dealer was excellent. We are driving the BMW now, when some of your competitors still have not even come back to us (from our first contact with them)! Clive
Editor Note:
It is very kind of you to tell me I am efficient, Clive. How hard it is to convince people that size of company does not have anything to do with quality of service. Perhaps your letter will help me. Yes, my BMW dealer is the best in the UK, not up own backside like so many BMW dealers -
Ling
Search my letters page!
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