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Lings' car leasing customer letters
We are LINGS you can trust us
CARS A-Z
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CUSTOMER LETTERS   1523 LETTERS! More customer letters than any other car sales site IN THE WHOLE WORLD! - Ling Search my letters page!
Customer Letter: 455 / 1523  "Hi Ling,Thank you very much for organising my lovely wee car. The service you provided was impeccable, from beginning to end! Excellent delivery, exactly on time. Excellent communication and good honest personalised service - somewhat a rarity in the car world. See you again in two years." Liz 
Editor Note:
From Welsh ethnic customer (below) to Scottish ethnic customer! Thanks for lovely letter, Liz. Hope you enjoy MX5 with top down in bloody cold Scottish weather. You were a very sweet customer -
Ling
Customer Letter: 442 / 1523  "Ling, excellent service - the car spec and colour exactly as requested. First time personal contract hire has been really easy to arrange and I'll be looking to do this again in 2008. The Audi A6 was delivered on time with no fuss and a good handover." James
Editor Note:
James, I can always rely on my Audi supplier to do a good job. Of course the colour matched, you think I would deliver a pink one with yellow spots? You are too used to traditional motor dealers :) -
Ling
Customer Letter: 406 / 1523  "Instant response and instant decisions. Classic "what you see is what you get" with Ling, nothing is hidden, no cheats or cons - just honest excellent service. Good delivery of my Nissan Note." Brian
Editor Note:
I swear in this reply, do not read if offended. Brian, you have had 3 cars from me so far and you are repeating customer and tough Scottish ethnic builder, so I shall tell the readers the full story of your car. Hope you don't mind. This shows; a) How CRAP some dealers are, b) How GOOD some individual salesmen are, c) How telling the truth to customers HELPS. Sit comfotably children, we will begin.
Brian ordered a brand-new Nissan Note for his business. Car arrives at dealer, slow to get PDI'd. ??? - When I enquire I am told "had water leak, car FILLED with months of stagnant rainwater from bad windscreen seal, but now mended with new carpets and will deliver". Hmmm. I front up with customer, ask him to inspect screen carefully on delivery and use hosepipe test for leaks. Car gets delivered. Inside "mouldy, dank, unbearable to sit in, sodden, car misting up, makes anyone who sits in it feel sick". WHAT THE FUCK? Dealer admits: "Fleet manager did not want to deliver car, was over-ruled by Nissan Dealer Principal and Service Manager". WELL FUCK THEM! Action? Immediate replacement car for customer, case of wine, mammoth apology from Nissan dealer. That's the story. You will (hopefully) note the result - Brian the customer writes "Good delivery of my Nissan Note". Not "excellent", but still, he says "good". But he calls my service "excellent". And he does not mention his problem in his letter, how nice is that? Very... So: FUCK YOU, NISSAN DEALER for being willing to deliver this Nissan shed as a "NEW" car! Twats. Thank you Nissan fleet salesman for instant replacement new car immediately delivered. (And if I hear one word of objection from Nissan or the Dealer about this being published, I name names then ask Brian the Builder to visit you, don't you dare to threaten me) - Ling
Customer Letter: 381 / 1523  "Ling, thank you very much. Initially, I was a bit wary about parting with my money over a website, for a car!! However, this is one of the best examples of customer service I have seen for a long time. Hassle free and your sense of humour made me laugh. Very contactable too. Your dealer was excellent, a very friendly guy delivered my BMW Z4 on time." Michelle
Editor Note:
You know, last year I had my nephew staying with us (doing A-Levels) so I couldn't have a 2-seater car... I had to have saloon car so I got 3-series. But I really wanted BMW Z4, with red leather. When my own contract comes up in 4-months, I will be getting BMW Z4, myself. I am quite jealous of you and your car, Michelle! -
Ling
Customer Letter: 332 / 1523 /small.gif "car") "What can I say? Ling is unique, she's on the ball 24/7 (!!! Just seems like it somedays - Ling). My new Land Rover Freelander arrived so quickly from the excellent dealer; the service from Ling was fantastic. I will always lease my cars from her, she's great." Claire
Editor Note:
Claire, so you caught me working at midnight, so what? I guess many firms do that.... what? They don't??? Oh! And when you say I am "Grrrrreat"; remember, I am not damn breakfast cereal, I am meatier than that! ...I notice you are near end of UK. Hope there is Land Rover dealer there, for when it breaks down, hehehe -
Ling
Customer Letter: 331 / 1523  "LINGsCARS is straightforward. "WHAT YOU SEE IS WHAT YOU GET". I got a Citroen Berlingo van. There were no hidden costs, unlike Ling's competitors. Ling is great to deal with, I've had no problems at all with her." Brian
Editor Note:
Ah, as you are builder, maybe I should have asked for half up front then told you I'll be round with your van next month? Only joking, unless I want Glasgow kisser, eh, Brian? I am sure you will enjoy Berlingo, I made sure it had plywood to avoid damage inside -
Ling
Customer Letter: 318 / 1523 "Ling was very nice to deal with. She kept me updated with what was happening, which was important for me as my car was quite a drawn-out process (6 weeks from initial contact with Ling to delivery). She always replied to my emails promptly and I felt I could contavct her with any stupid question. I will definitely buy my next car from Ling and I hoping my husband will be buying his next car from her, too. I will recommend her to all my family and friends." Julie
Editor Note:
Julie, I'm glad you think I am nice. I don't often get called that :). The reason your new model MX-5 took a long time, is that Mazda have just launched this model and stocks are low so we have to wait for cars from bloody Japan. Japanese have bandy legs and eyes too close together and I can never trust them, but that is different matter. So pleased that you will recommend me to family and friends... bring 'em on! -
Ling
Customer Letter: 296 / 1523  "The Ford Focus 1.4 shudders at 110mph. However it is better when you accelerate through it! Only joking. The car was presented nicely and performs well - giving good mpg." John
Editor Note:
You'll MURD'R the car at 110mph, John, MURD'R it! Hehehe, fancy having Taggart name in Glasgow! Glad Focus goes so well. Hope cold Scottish winter ends soon. -
Ling
Customer Letter: 292 / 1523  "When you call other leasing companies you get a different call centre person everytime, some of them know what they're doing, and some don't!When you call Ling, you always speak to Ling herself. She always knows exactly what's going on, and is always very helpful and friendly. I wouldn't consider using another company. And she's got the best deals too!" Fiona
Editor Note:
Aha, you are in smallest county in Scotland, Fiona! I have so many Scottish customers! My Yorkshire superhusband says it is because Scottish people are nearly as tight as he is, and that they like low prices! Probably, he is right.With regard to call-centre rubbish, you are exactly right. Why on earth they use these call-centres is beyond me? I think most other companies are quite inefficient, but that is just my opinion. Press 1 to agree, press 2 to disagree, press 3 to hold, press 4 to wait, press 5 to get told a story, press 6 to hold for another five minutes, press 7 to get through to wrong person, press 8 to get disconnected, press 9 to return to this message. Hehehehe. Or press 0191 440 4700 to get me, and to get a very cheap new car! Enjoy nice Nissan Almera, Fiona! - Ling
Customer Letter: 290 / 1523  "Ling, just a short e-mail just to thank you for your superb help in organising our car. The Nissan X-Trail arrived this afternoon as arranged. Again, many thanks," Stephen
Editor Note:
Stephen, just a short reply to tell you GOOD! I am pleased that you are happy. I am glad to deal with Scottish ethnic minority peoples -
Ling
Customer Letter: 288 / 1523  "Car arrived at 0750am on tuesday morning, all in order. Many thanks for your prompt attention to the order. Will wait until I have a day off before attempting strange mind altering Chinese sweets :-)" Chief
Editor Note:
Whoa! British Police SO MUCH nicer than Chinese Police! You were lovely to deal with Paul, glad you like the new (Panda? -hehehe) car. If I am ever speeding in Northern Scotland, I will use your name and give funny handshake in order to avoid ticket. Us ethinc minorities (Chinese, Scottish) should stick together! -
Ling
Customer Letter: 262 / 1523  Many thanks to Ling for such a quick, efficient service over the busy Xmas break to get our new Discovery V6 delivered. Paul
Editor Note:
Paul, you are SUCH a nice guy, you got the Disco 3 for your wife for Xmas gift. She is so lucky, I am telling my husband Jon about your gift every day so that he will consider treating me as well as you treat your wife! -
Ling
Customer Letter: 233 / 1523 /small.gif "Car") Dear Ling,Thank you for an excellent service regarding the delivery of my contract Mitsubishi Shogun. It is so refreshing to deal with someone who takes out all the mystery and magic that surrounds car deals. I have referred you to many of my friends, since being told about you from my son Blair Davidson (who also had a car). The delivery of my car was on time and perfect - "SIMPLE"! Good luck with your business, it can only go from strength to strength. Please promise to keep your business simple. Wishing you and Jon a great Xmas and a prosperous New Year. James
Editor Note:
James, hehe, please note that if I take away all "mystery and magic" that this is not bloody Harry Potter business! However, I enjoy to deal with Scottish ethnic minority person, with half face painted blue and wearing skirt. Note that Scottish are good at taking "mystery and magic" out of football game. Enjoy Shogun, and send more family! -
Ling
Customer Letter: 218 / 1523  LingYour service was excellent; there was no hassle before, or during the paperwork stage. Some other contract-hire companies are still calling me!! I'm enjoying my new Mercedes CLK and will definitely be coming back to you, next time around. One small thing: I thought the car would be delivered on a trailer, not driven to my house. Jamie
Editor Note:
Jamie! What a letter, at first sweet then WAH! - like scorpion, with sting in tail. So now I have to tell everyone that in real life you are big strong BP Exploration oil rig worker with hard-hat and tatoos (probably like YMCA person, ooops), and you live miles from dealer who supplies Mercedes, and you know we were trying to speed delivery before you helicoptered back onto oil-rig! I always say that at my prices dealers may deliver car by driving, but in your case it was neccessary just to get it there in time. Miles on car will be deducted from contract of course, and delivery drivers are very good and do not destroy new cars. If I was being cruel I would point out that due to clever placement of wheels and gearbox/engine combination, even Mercedes are quite suitable for driving to Scotland, hehe. (Customers should note that on many cars, the first time the trip button is pushed in and held in - if below 1000 miles - it will zero the speedo, not just zero the trip. This is to allow for delivery. So many "virgin" cars may actually have been driven by dealers doing "dealer swap". This trick certainly works on FIATs, and many other makes and if dealer has not already done it - usually it's part of PDI proceedure but they may forget - it can have its uses). I'm so glad you are pleased with CLK, and so glad everything went smoothly. Perhaps I should send some leaflets out to oil rigs with you, for other YMCA boys... -
Ling
Customer Letter: 196 / 1523  I'm very pleased with your service. You are always friendly and helpful. I love my new VW Passat and your price for the car was the best. Delivery was on time, and the driver was very good. I will tell all my friends about you. Lucy
Editor Note:
New Passat is very nice car, Lucy. Thanks for letter, I will pass on nice remarks to VW dealer -
Ling
Customer Letter: 181 / 1523 Ling, your section on speed cameras is really good and has answered a lot for me, now that I know about them all Carole
Editor Note:
Oh, I'm pleased Carole, because it took me some time to complie this info. If anyone has any updates to it or can improve my information, please let me know. I send you Sichuan noodle, chopsticks, pudding and Chinese Nescafe. Very soon as soon as transactional credit card working with Barclays, I sell Inforad speed camera detectors! -
Ling
Customer Letter: 153 / 1523  We have always found your service quick and efficient, given our location (John O'Groats!!!). This is a massive bonus. We are always kept up to date with things and for this we are very grateful. If any bargains come her way, Ling is quick to remember her customers and to pass them on. This Picasso is working very well - any chance of another one? Linda
Editor Note:
My husband tells me John O'Groats is near North Pole. Maybe I come to visit you Linda, I never been to Arctic. In China they always say Polar Bear is damn delicious, mmm, mouth watering thinking about it -
Ling
Customer Letter: 113 / 1523  I found the service to be good - email responses were quick and everything was sorted out within a couple of weeks. The car was ready as advised and I was kept fully informed throughout. Thanks, Ling! - Stay competitive and I will look you up again when anyone here requires a new car! Peter
Editor Note:
As I say about Estate Agent, it is nice to make small profit FROM solicitor for change. Thanks, Peter for letter. If Solicitor happy, people realise my service not a joke, even though website and life both quite funny. Enjoy SAAB 9-5!- -
Ling
Customer Letter: 110 / 1523 You have no idea how many times I had to do Ling's quiz to win T shirt; boy, you make hard question and it was stoopid Korean "car" which make me get wrong answer so many times. But now I win! Maybe in future I get car from you to go with Ling special T shirt, we see, yes? Les
Editor Note:
Ho! Why Scottish person sounds like Chinese when writing letter? Maybe you spend too much time on website, Les? But I am confused you like to gamble on quiz. As Bishop, you should only gamble on ranking in Heaven. By the way, answer to any Korean question usually either "Kim" or "Dog", however in this case it is name of crap car. Thankyou for letter.- Ling(Also to note that if talking about Korean War of Imperialist Aggression, when UK were on wrong side and joined American axis of evil against poor North Korean and Chinese liberators, answer to quiz question is usually "Mash" - Ling) ' - Ling Search my letters page!
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