Phyllis says... In this world of so called professionals, it's refreshing to find one who fits the profile. All costs are shown upfront, nothing hidden, emails answered immediately, all queries dealt with and promises kept. Hope to do more business. Poor delivery. Supplier caused me a wasted day due to un-thoughtfulness.
Phyllis
Editor Note:
Phyllis, the delay was caused by the delivery driver being ill that day. The supplier says: "I apologise for the delay from Peugeot Motor Company which was completely unavoidable and neither a fault of Steve or myself. This was just unfortunate that it happened to this vehicle. The car was immaculate when it left the dealership on Saturday Morning. The delivery from the dealership to end user was an unfortunate occurrence". This is all well and good, but it caused you a big problem with time off work, etc. I know that. Sometimes people need to realise how customers' days can be screwed up by these events. I'm a bit powerless when this happens, I have to leave the delivery in the hands of the supplier, but I wasn't too happy either. Apart from that, I am so pleased that you liked the rest of the service, and that you think I kept all MY promises. Glad you love the new 4007! I will keep an eye on these deliveries and if this is regular thing, I would terminate this supplier. Thanks so much for the rest of your lovely comments in the letter. -
Ling
Customer Letter:
1044
/
1523
Sebastien says... I started my 2 year lease with Ling's Cars last month. It's the first time I've ever leased the car, but I have been delighted with the service I received. I have been kept informed of the progress with my application from start to finish and despite the fact that the car I ordered was damaged in a freak hail-storm, the car was only a couple of weeks late.
The car arrived and has been problem free.
On top of the fact that the service has been very good and prompt, the car was delivered exactly as specified and Ling managed to beat every other company (about 15 of them) for price. Highly recommended.
Sebastien
Editor Note:
Wow, bring on more global warming effects if this is the result I get! :) VW/Audi had 30,000 cars damaged in a freak hailstorm in Germany. Quite a few of my customers were affected, like Seb. However, they all got hire cars, and the delay was fully communicated to them. No one moaned, how about that! What great customers I have. As you are a football consultant, I have tried to involve a parrot, but failed. A pic of Seb's car after the hailstorm is below...
-
Ling
Customer Letter:
1025
/
1523
Emma says... I was expecting to find the whole process of leasing a car quite stressful but it was such fun and so easy! I looked forward to and enjoyed all my communication with Ling and her team. I would recommend you to everybody!! Excellent delivery, very efficient, friendly and helpful.
Emma
Editor Note:
Em, you were a great customer, despite being from London, hahaha. I trust your new metallic black Grande Punto is nipping in and out of the traffic and you are enjoying your new car. Great to have your letter! -
Ling
Customer Letter:
931
/
1523
Stuart says... I loved the website, it had a great selection of cars and lots of information about each one. Ling was really helpful and communication about my new Audi A3 was very good. I have recommended LINGsCARS to a number of my friends! Great service when the car was delivered, but some slow communication (from the dealer) whilst waiting for the car delivery.
Stuart
Editor Note:
Stuart, thanks for letter. I have given the dealer a kick about their slow updates to us, they came out with loads of the usual excuses, and they tell me the reasons are now fixed. This car was not from my usual Audi dealer, it was part of a cheap batch I was offered from a finance company. I could not let my best dealer supply it. Anyway, I chased it like hell for you. Glad you seem really happy. Enjoy the Audi! Everyone loves these posh small cars. -
Ling
Customer Letter:
894
/
1523
Janet says... Ling - The Lexus is fantastic and so are you and your company. I was impressed from the first telephone call... and it's good to do business with someone who does what they say they will do. You are always at the helm and you are so very pleasant to communicate with. The dealer's service was excellent and I cannot fault the delivery.
Janet
Editor Note:
Janet, well, I had to be specially nice to you as I will need to beg a spare room for a few days, next time the tennis is on. I have never been to Wimbledon. In the meantime, enjoy the Lexus, they are really great cars. As you are a regional manager for a property development company, I appreciate your comments about my service. thanks! -
Ling
Customer Letter:
821
/
1523
Janet says... Hi Ling,
Just to say that my beautiful Lexus IS was delivered on Friday. Checked it over thoroughly and it was faultless, then went away for the weekend in my new car. Thanks for the lovely Ling car mats and I will be back in 2 years for my next car.
Best wishes,
Janet
Editor Note:
Janet, I have never been to Wimbledon, even though I am a tennis fan. So I look with envy at your address. Those Lexii (Alan Partridge) are lovely and it will be great swanning around London. Thanks for the letter! -
Ling
Customer Letter:
422
/
1523
Jake says... "Dear Ling,
I just wanted to write and thank you very much for the excellent service we received from you. I know that our situation as diplomats was a little "out of the ordinary", but you helped us and smoothed our way. We look forward to happy motoring in our Tacuma for the duration of my posting here.
All the very best,"
Jake
Editor Note:
My God! Now I am bloody diplomatic supplier! Hehehe, whatever you do, don't get the parking tickets or congestion charge tickets in your new Chevrolet Tacuma, as you WILL have to pay them! Jake, you are not like damn Americans (I hope), running up £millions in fines and penalties, then geting Bush to lean on "yo!" Blair to cancel them. It was a pleasure to deal with you and I look forward to free New Zealand Visa when I have a lovely holiday in Kiwi-land. Take care and please pass details of my service to other embassies (except Japanese, North Korean and Turkmenistani - 3 monkeys) when you go to the cocktail parties -
Ling
In this world of so called professionals, it's refreshing to find one who fits the profile. All costs are shown upfront, nothing hidden, emails answered immediately, all queries dealt with and promises kept. Hope to do more business. Poor delivery. Supplier caused me a wasted day due to un-thoughtfulness. 
Editor Note:
Phyllis, the delay was caused by the delivery driver being ill that day. The supplier says: "I apologise for the delay from Peugeot Motor Company which was completely unavoidable and neither a fault of Steve or myself. This was just unfortunate that it happened to this vehicle. The car was immaculate when it left the dealership on Saturday Morning. The delivery from the dealership to end user was an unfortunate occurrence". This is all well and good, but it caused you a big problem with time off work, etc. I know that. Sometimes people need to realise how customers' days can be screwed up by these events. I'm a bit powerless when this happens, I have to leave the delivery in the hands of the supplier, but I wasn't too happy either. Apart from that, I am so pleased that you liked the rest of the service, and that you think I kept all MY promises. Glad you love the new 4007! I will keep an eye on these deliveries and if this is regular thing, I would terminate this supplier. Thanks so much for the rest of your lovely comments in the letter. -
Ling
I started my 2 year lease with Ling's Cars last month. It's the first time I've ever leased the car, but I have been delighted with the service I received. I have been kept informed of the progress with my application from start to finish and despite the fact that the car I ordered was damaged in a freak hail-storm, the car was only a couple of weeks late.
-
Ling
I was expecting to find the whole process of leasing a car quite stressful but it was such fun and so easy! I looked forward to and enjoyed all my communication with Ling and her team. I would recommend you to everybody!! Excellent delivery, very efficient, friendly and helpful. 
I loved the website, it had a great selection of cars and lots of information about each one. Ling was really helpful and communication about my new Audi A3 was very good. I have recommended LINGsCARS to a number of my friends! Great service when the car was delivered, but some slow communication (from the dealer) whilst waiting for the car delivery. 
Ling - The Lexus is fantastic and so are you and your company. I was impressed from the first telephone call... and it's good to do business with someone who does what they say they will do. You are always at the helm and you are so very pleasant to communicate with. The dealer's service was excellent and I cannot fault the delivery. 
"Dear Ling,
