Rae says... Every time I phoned, I got to speak directly with Ling - no waiting or call centres. We also knew exactly where the whole process was, thanks to the tracking service. All in all excellent service and excellent prices. We felt our best interests were being looked after. Highly recommended. Good delivery of the CRV.
Rae
Editor Note:
Wonderful Rae... that's what you called yourself, hahaha! I am so happy you were chuffed with everything. It was great to speak to you - but I will say OF COURSE I answer the phone. I am real :) I hate the waiting that other providers force you to go through and I hate the cheesy music. Thanks for comments about the LINGO. Great choice of car with the CRV, these are lovely things. -
Ling
Customer Letter:
1423
/
1523
Ray says... Ling and her team provided an efficient, speedy, informative and fun experience during the lease of our Qashqai, which was delivered by a lovely man from up North! No problems, no waiting for answers - very efficient and fun website to boot. Go Ling!! Excellent delivery, car was delivered as stated on time and by pleasant driver.
Ray
Editor Note:
Hahahaha, this Nissan dealer ooooop North is very good. Glad you were happy with the deal and the process :) Thanks so much for the lovely comments! -
Ling
Customer Letter:
1398
/
1523
Gillian says... Hiya Ling. We love you in the French household! My daughter thinks you have the funniest website ever. BRILLIANT service from all your team. Thank you so much. Excellent delivery, fantastic service.
Gillian
Editor Note:
Mito customer!! Hey, I like these cars, Gillian! And you are a bloody accountant, I love accountants because you do the sums and prove I am the cheapest. Glad to entertain your daughter! Hope you have a great time in the fast 120bhp Mito! -
Ling
Customer Letter:
1302
/
1523
Roland says... Ling delivers with style! A very straightforward, transparent and enjoyable way of driving a new car for a decent price. Nobody else offers this level of professional service. Good delivery.
Roland
Editor Note:
Exactly, Roland! "No one else offers this level of professional service" - I would be even happier if some of the finance companies would read this and pay attention; they are more concerned that I have a flashing gif on my website, or that we have some fun, so call me "unprofessional". They make me so mad, they don't realise that things can be fun AND good. Thanks for comments, they are really special, hope you have a great time in your new Citroen C-Crosser. -
Ling
Customer Letter:
1174
/
1523
Felicity says... Once you have got over the shock of the full on website and found what you wanted Ling is fast, professional, always available, very prompt in replying and her service is personal. Ling makes you feel like you have known her for ages and you are her favourite customer. I would recommend highly and will use again. Lombard are hopeless, I've had the car 2 months, and not paid a penny yet.
Not Felicity!
Felicity
Editor Note:
Woah!!! You are a cabin service director for British Airways. I found a suitable picture :). You know, as your job is about 100% service (and safety), I really say "thanks" for you comments. Hope you love your new Focus. The World's Favourite Car! Sorry my website is more Ryanair then BA :) Yes... I know all about Lombard. Keep earning the interest, Lombard will tell you their service is 100%... now, do you believe me, or them? -
Ling
Customer Letter:
1146
/
1523
Elizabeth says... Thank you very much for supplying our new Honda Civic. We couldn't have asked for a better deal with great service. We will certainly be back in 3 years time for another. Good delivery service, although 65 miles on the clock for delivery.
Elizabeth
Editor Note:
Elizabeth, thanks for letter. 65 miles is nothing, often cars in a showroom have that mileage. Miles will be adjusted if you go over the allowance, at the end. Glad you were pleased with my service. Cheers! -
Ling
Customer Letter:
923
/
1523
Geoffrey says... Dear Ling,
You have now supplied me with 3 cars and I expect this July this will become 4. I remain a customer because of one simple thing you provide - SERVICE. Keep it up and stay fun to deal with. Good delivery, on time, courteous, but didn't leave a copy of the delivery note.
Geoffrey
Editor Note:
Geoffrey, I have requested a copy of that delivery note. Yes, you are a good repeating customer. I'm so glad I can provide consistent good service for you, I really try my best. I look forward to hearing from you in July to expand your fleet :) For the benefit of people reading this, in the past you have had a Mazda RX8 and a Toyota Verso 7-seater. -
Ling
Customer Letter:
908
/
1523
Tom says... The service provided was as usual very slick and professional. I always panic with the smooth effortless approach Ling uses to secure the vehicle. I always believe this is too good to be true and will all go tits up. It never fails to amaze how good Ling is. Well done.
However, the dealer was not so good. Delivery was late, electrical items not working properly. I am still awaiting contact from the supplier to rectify.
Tom
Editor Note:
Tom, you are a repeating customer, you have had many cars from me. thanks for letter :) ...About your problems;- well, this is a FIAT dealer, what more can I say? I am on the case, they WILL sort them out, but frankly service from FIAT dealers is often like this. It is a shame, but true. Thanks for taking the car. -
Ling
Customer Letter:
357
/
1523
Geoffrey says... "I was converted to 'Contract Hire' many cars ago, but only found Ling two cars back. Ling is NUMBER ONE for deals and service - and is good fun to deal with. Other brokers I have dealt with always fell short at some point of the process, whereas Ling gets it right. Her dealers are also on time, helpful and polite - spot on!
Yes, I am a happy customer."
Geoffrey
Editor Note:
Thanks for really lovely letter, Geoffrey! Unlike other brokers... well, I just can't see the point in getting it wrong, it just creates more work for me, and you... - Hope you enjoy brand-new Mazda RX-8!- -
Ling
Customer Letter:
341
/
1523
Geoff says... "Just a short note - my new Mazda RX8 turned up on schedule - I am very pleased with the car and your impeccable service and will be using you again when my current contracts expire. Whilst I don't like spending money on cars, you make it as painless as possible with your helpful and efficient service."
Geoff
Editor Note:
WoW! Of course RX-8 turned up on schedule, Geoff :) I am glad my service impeccable, you have got to realise I am pedalling like demented Chinese hamster behind the scenes to keep you happy as sandboy -
Ling
Customer Letter:
300
/
1523
Peter says... "I was very impressed with the whole service. I chose the make and model I wanted and also the contract length from Ling. I then researched the rest of the market to see if I could get a better price. But nothing anywhere came close. Our firm have now had 4 different vehicles from Ling, and so far, so good!"
Peter
Editor Note:
In case anyone reading this is wondering, you have had a mixture of Astras, Grand Vitara and recently new model MX-5 from me!! Thanks for letter, Tom. I am quite glad that you are honest enough to say you research rest of the market. Customers doing this means I stay on my toes, and I soon know if I am not the cheapest! It is free market research to me :). I hope your company grows very big and even more profitable, I would love to supply a large fleet of cars to you! Talk to you for the next one, eh? -
Ling
Every time I phoned, I got to speak directly with Ling - no waiting or call centres. We also knew exactly where the whole process was, thanks to the tracking service. All in all excellent service and excellent prices. We felt our best interests were being looked after. Highly recommended. Good delivery of the CRV. 
Editor Note:
Wonderful Rae... that's what you called yourself, hahaha! I am so happy you were chuffed with everything. It was great to speak to you - but I will say OF COURSE I answer the phone. I am real :) I hate the waiting that other providers force you to go through and I hate the cheesy music. Thanks for comments about the LINGO. Great choice of car with the CRV, these are lovely things. -
Ling
Ling and her team provided an efficient, speedy, informative and fun experience during the lease of our Qashqai, which was delivered by a lovely man from up North! No problems, no waiting for answers - very efficient and fun website to boot. Go Ling!! Excellent delivery, car was delivered as stated on time and by pleasant driver. 
Hiya Ling. We love you in the French household! My daughter thinks you have the funniest website ever. BRILLIANT service from all your team. Thank you so much. Excellent delivery, fantastic service. 
Ling delivers with style! A very straightforward, transparent and enjoyable way of driving a new car for a decent price. Nobody else offers this level of professional service. Good delivery. 
Once you have got over the shock of the full on website and found what you wanted Ling is fast, professional, always available, very prompt in replying and her service is personal. Ling makes you feel like you have known her for ages and you are her favourite customer. I would recommend highly and will use again. Lombard are hopeless, I've had the car 2 months, and not paid a penny yet.
Thank you very much for supplying our new Honda Civic. We couldn't have asked for a better deal with great service. We will certainly be back in 3 years time for another. Good delivery service, although 65 miles on the clock for delivery. 
Dear Ling,
The service provided was as usual very slick and professional. I always panic with the smooth effortless approach Ling uses to secure the vehicle. I always believe this is too good to be true and will all go tits up. It never fails to amaze how good Ling is. Well done.
"I was converted to 'Contract Hire' many cars ago, but only found Ling two cars back. Ling is NUMBER ONE for deals and service - and is good fun to deal with. Other brokers I have dealt with always fell short at some point of the process, whereas Ling gets it right. Her dealers are also on time, helpful and polite - spot on!
"I was very impressed with the whole service. I chose the make and model I wanted and also the contract length from Ling. I then researched the rest of the market to see if I could get a better price. But nothing anywhere came close. Our firm have now had 4 different vehicles from Ling, and so far, so good!" 
