Tamar says... The whole process from start to finish has been super professional with added crazy humour! I have thoroughly enjoyed and appreciated your quick and witty management and responses. Far more exciting than the usual stuffy and serious protocol most companies use. It should be exciting getting a new car and it was! Thanks to you! Although a delayed delivery, very good so far!
Tamar
Editor Note:
I looked at this, and the delivery was delayed due to nits at Lombard/RBS who managed to suddenly decide to pull out of the market and who delayed the paperwork to allow the supplier to release the car for delivery. Typical. The RBS are entirely hopeless lately. Pity all their Jam Jar customers who got left in the lurch. But... despite that, you seem 100% happy, Tae! How good is that! You have a super car (Grande Punto Sporting), super fast model, super cheap price. Great. -
Ling
Customer Letter:
1326
/
1523
Linda says... My new Corsa arrived about 10.30 in morning. The fellow who delivered it was friendly. I took him back to Derby railway for his train back. Car very clean and has everything. Love the way you represent yourself and your company. Everything is very precise but obviously presented in an unusual silly manner. I will definitely use your company again if I decide to continue leasing. Excellent delivery.
Linda
Editor Note:
Windy, you were lovely to deal with. Cars are a bit silly anyway, so why not deal with them in a silly manner :) ??? Hope you really enjoy the Corsa. You have aircon in yours for the summer, so you can stay cool. Lovely! I pass comments to supplier, thanks. -
Ling
Customer Letter:
1172
/
1523
Richard says... Ling! What can be said? Ling and co are extremely good at what they do! A sweet, innocent, cost competitive lease car provider! Offering blatant bribes for your custom! Every time I see a "Ling" envelope or receive a "Ling" e-mail I smile! Well nearly always (I lied about the sweet and innocent part!). Delivery was good.
Richard
Editor Note:
Hey, another Ford Focus customer! You are director of a company called Elbus Ltd, I always like to get letters from company directors, because I like to hear what people like you who run businesses think of my service. Glad you like the envelopes :) Of course I am sweet and innocent! You think I am guilty??? Pssssssh. Thanks, Richard! -
Ling
Customer Letter:
1013
/
1523
Dave says... I've just received delivery of my new car. It's the first time that I have leased and I was a little unsure if it was the right thing to do especially when I first saw Ling's web site. I needn't have worried. The service has been excellent. Four weeks from the first enquiry to delivery. Excellent value as well, the only concern I have is that I hope Ling doesn't make her fortune and retire before I have my next car. Good promt and efficient delivery service.
Dave
Editor Note:
Hahahaha, I hope I retire before you have your next car, I wish!!! Dave, thanks so much for taking the car. It is easy peasy once you have figured out the savings. My website is designed to confuse :) See you in 2-years unless I am in the Caribbean. -
Ling
Customer Letter:
855
/
1523
Isobel says... It was a pleasure leasing my new Renault Megane Coupe-Cabriolet from Ling. The dealer dragged their feet, but Ling kept on the case and got everything sorted. The car is great, I'm just waiting for some sun to get full use. I will certainly go back to Ling at the end of my contract. The dealer was slow and inefficient, I had to provide info more than once.
Isobel
Editor Note:
Isobel, apologies for the dealer. I kicked them as much as I could, and you got the car after a short delay. I sent everything to them special delivery - they still managed to misplace it! I find it really hard to make dealers work faster, and have now changed supplier for these Renaults. Keep in touch, get the roof down and I'll see you in 2-years! -
Ling
Customer Letter:
831
/
1523
Andrea says... Ling - what more does anyone want?
Friendly service, prompt quotes, great emails, free car tax, as much down to earth advice as you can get, free lunch, excellent follow-up, and above all a FABULOUS Toyota Prius car. I have already recommended LINGsCARS to others - be good boys and girls and use Ling.
It was never dull, AA/RAC was included, there was free delivery, fast credit checks and it was jolly good fun. Excellent delivery from the dealer who was prompt, pleasant and a good choice! I love my new Toyota Prius.
Andrea
Editor Note:
Another green customer :) I really applaud your car choice, now these Priuses are the same price as "normal" cars. Hope you enjoy it, enjoy the fuel savings, and thanks for the very kind letter, Andrea. -
Ling
Customer Letter:
770
/
1523
Michael says... My Lexus IS was delivered on time, exactly as ordered and with a full tank of fuel. Most impressive!
The free Chinese sweets had my dog doing somersaults and they turned his water green. My advice is to go to Ling for a car, not for a takeaway.
Michael
Editor Note:
Mike, hehehehe. Wow. Full tank of fuel was a bonus. You did the right thing not to eat the sweets yourself. Sweets might be awful, but dog is delicious dish. As you are an IT Consultant, I am really pleased you enjoyed my website and service. -
Ling
Customer Letter:
718
/
1523
Karl says... The best website for car leasing on the net.
I needed a quote and specification over the normal 10,000 miles. Not only did Ling's site give me this information, but it offered lots of other info as well. Ling was fantastic. Excellent services, very prompt, good information etc... no pressure from hard-hitting sales people, just good honest customer service.
Highly recommended.
Karl
Editor Note:
Wow! What a letter, Karl! But then you did get one of the cheapest brand new Lexus IS-ses in the UK. Hope you like the new car, these are really lovely, I had one for a few weeks and the quality was stunning. See you in 2-years! -
Ling
Customer Letter:
679
/
1523
Lesley-Jane says... Dear Ling,
Sorry for taking so long to write, but have been too busy enjoying the last days of sun in my lovely new Mercedes SLK! I'd just like to say I was nervous about using an internet company, but to anyone reading this... Don't be afraid of Ling, her service is great and she keeps you informed all the way along. I will definitely use her again. Good delivery. The car arrived on time, but had delivery mileage on the clock.
Lesley-Jane
Editor Note:
Lesley-Jane, wow, I love to supply these sexy 231bhp SLKs. Fast, eh? I can undercut Mercedes Benz dealers massively. The mileage is because the car was driven to you and it will be added to your contract mileage, so you will not have to pay for it. I insist on free delivery and the dealer can choose the method. Yours was driven, others may be transported, it just depends on circumstance. Hope you enjoy the car in the sunshine! -
Ling
Customer Letter:
652
/
1523
Karl says... Hi Ling
The Lexus arrived safe and sound.
A few months ago I was tasked with improving customer services within my company. I hope you will allow me to say that you are a role model in this area. You are also a little nuts.
Your service is absolutely first class. Thank you for everything.
Karl
Editor Note:
Karl, well you work for a big aircon company, so that's a great compliment. I work like a dog to make this happen smoothly, not helped by the damn Post Office who keep going on strike. I will make sure I keep my standards up. You are so sweet. Enjoy the Lexus IS 220D, brilliant bling car, low cost. -
Ling
Customer Letter:
621
/
1523
Alastair says... Ling, many thanks for the outstanding service that you provided getting my Range Rover Sport 2.7 Tdi V6. I would not hesitate to recommend you to anyone and rest assured you will be my first port of call for all future cars.
Alastair
Editor Note:
Well, you are a principal consultant at a London Business Consultancy, so I take your words and gold-plate them. It's lovely to have such kind comments from someone who is an expert in this field. Hope you enjoy your Range Rover in London, beware Ken Livingstone! -
Ling
Customer Letter:
603
/
1523
David says...
Ling was professional, she kept every promise about my two Fiat Grande Puntos - and she was refreshingly keen and enthusiastic. If Ling keeps this up I will definitely do business with her again.
David
Editor Note:
David, wow, I love comments like this, from people who run their own service businesses. It means so much to me. Being an estate agent is quite difficult at the moment, so thanks for the car orders and thanks for the comments! I hope I can keep it up, I've managed for seven years, now :) - Here's a pic of your office in Swadlingcote.
-
Ling
Customer Letter:
590
/
1523
Alastair says... Ling,
Just a quick email to let you know that the Range Rover Sport arrived yesterday, and to thank you for the outstanding service that you have provided over the past 10 weeks. I would not hesitate to recommend you to anyone, and rest assured that you will be my first port of call for all future cars.
Alastair
Editor Note:
Alastair, well what a shame it is not flooded in Derby (rest of UK is under the water when I read this). Or else you could have "tested" it, as it is the best 4x4 thing. Everyone who has had these RR Sports have been really happy - I must be the only supplier who does not load the commission up to £1000. I supply these cars for exactly the same tiny margin as every car, from Kia Picanto to Merc S Class. You are a very special customer, but your car to me is like a can of baked beans, hehehe. -
Ling
Customer Letter:
560
/
1523
Stuart says... There was a young lady called Ling, Selling new cars is her thing, I ordered a Zafira, No other dealer came near her, Now I'm driving along with bling! (At least it does not rhyme with "cock", hehehe - Ling)
Ling, your service over the Zafira was nothing short of excellent - always replying promptly to my questions. If this mould-breaking idea (what idea? good service??? hehehe - Ling) could be transferred to other major purchase areas (eg Houses), life would be simpler for everyone. Good delivery, no complaints, came exactly on time.
Stuart
Editor Note:
How nice of you to compose beautiful poem, Stuart. I always hold my breath when I begin to read the rhymes, I never know what the ending will be. But yours is very sweet. You were lovely to deal with, hope you have many happy times in the very cheap new Zafira -
Ling
Customer Letter:
542
/
1523
Joanne says... "Ling was helpful, efficient and very through. She made the process very simple and kept me informed every step of the way. Unfortunately the Mazda 5 arrived with a scratch."
Joanne
Editor Note:
Hmmm, well, I must say occasionally this (the scratch) happens. It is not pleasant but it always gets fixed. Your car was checked on delivery by your husband who missed the scratch... I asked you to beat him up for me for not seeing it, and I subsequently offered to pay for the Dent Devil man to sort it out FOC. You were kind enough to send me a photo of your husband after you had finished educating him:
Subsequently, I have written a full guide to checking cars on delivery and a copy goes out with all finance documents to help customers. But this scratch is a very rare event, as dealers are usually more careful and they know I will terminate them if it happens more than once. Enjoy the MX5, get the top down and the sun cream on and enjoy yourself, you deserve it, Joanne! -
Ling
Customer Letter:
421
/
1523
Richard says... "We ordered two new cars from Ling.
I can honestly say that the whole transaction was incredibly simple and smooth, even whan we had to change the delivery date on one of the cars. Communication by phone and email was absolutely excellent and the cars were delivered exactly as specified and on time.
The supplying dealer was excellent and the cars were in perfect condition, delivered on time."
Richard
Editor Note:
Richard, you had two Renault Megane Coupe Cabriolets - just in time for the winter weather, hehehe. So glad I was able to meet your delivery changes, luckily my Renault supplier is one of the best in the UK. Great to deal with you and it's nice to know that the employees of your care agency are running around in the cheapest Renault Coupe Cabs in the country -
Ling
Customer Letter:
338
/
1523
Wac says... "Excellent service, very professional company. Highly recommended. Honda CRV delivered on time, as advised."
Wac
Editor Note:
Have a great time in your new CRV, Wac!! -
Ling
Customer Letter:
319
/
1523
Wac says... "Ling, the car arrived today and it is very nice. Thank you for an excellent service."
Wac
Editor Note:
Wac, I am not surprised you think new Honda CRV with brand new diesel engine is nice... it seems to be the best engine in it's class. Enjoy CRV! -
Ling
The whole process from start to finish has been super professional with added crazy humour! I have thoroughly enjoyed and appreciated your quick and witty management and responses. Far more exciting than the usual stuffy and serious protocol most companies use. It should be exciting getting a new car and it was! Thanks to you! Although a delayed delivery, very good so far! 
Editor Note:
I looked at this, and the delivery was delayed due to nits at Lombard/RBS who managed to suddenly decide to pull out of the market and who delayed the paperwork to allow the supplier to release the car for delivery. Typical. The RBS are entirely hopeless lately. Pity all their Jam Jar customers who got left in the lurch. But... despite that, you seem 100% happy, Tae! How good is that! You have a super car (Grande Punto Sporting), super fast model, super cheap price. Great. -
Ling
My new Corsa arrived about 10.30 in morning. The fellow who delivered it was friendly. I took him back to Derby railway for his train back. Car very clean and has everything. Love the way you represent yourself and your company. Everything is very precise but obviously presented in an unusual silly manner. I will definitely use your company again if I decide to continue leasing. Excellent delivery. 
Ling! What can be said?
I've just received delivery of my new car. It's the first time that I have leased and I was a little unsure if it was the right thing to do especially when I first saw Ling's web site. I needn't have worried. The service has been excellent. Four weeks from the first enquiry to delivery. Excellent value as well, the only concern I have is that I hope Ling doesn't make her fortune and retire before I have my next car. Good promt and efficient delivery service. 
It was a pleasure leasing my new Renault Megane Coupe-Cabriolet from Ling. The dealer dragged their feet, but Ling kept on the case and got everything sorted. The car is great, I'm just waiting for some sun to get full use. I will certainly go back to Ling at the end of my contract. The dealer was slow and inefficient, I had to provide info more than once. 
Ling - what more does anyone want?
My Lexus IS was delivered on time, exactly as ordered and with a full tank of fuel. Most impressive!
Dear Ling,
Ling, many thanks for the outstanding service that you provided getting my Range Rover Sport 2.7 Tdi V6. I would not hesitate to recommend you to anyone and rest assured you will be my first port of call for all future cars. 
-
Ling
"Ling was helpful, efficient and very through. She made the process very simple and kept me informed every step of the way. Unfortunately the Mazda 5 arrived with a scratch." 
Subsequently, I have written a full guide to checking cars on delivery and a copy goes out with all finance documents to help customers. But this scratch is a very rare event, as dealers are usually more careful and they know I will terminate them if it happens more than once. Enjoy the MX5, get the top down and the sun cream on and enjoy yourself, you deserve it, Joanne! -
Ling
"Excellent service, very professional company. Highly recommended. Honda CRV delivered on time, as advised." 
