Leigh says... "I really enjoyed the buying experience provided by LINGsCARS. Especially the webchat, which has a nice personal touch with quick response. I couldn't wait for a delivery date so I collected the Zafira myself, which again was a totally satisfactory experience. I would definitely recommend Ling to friends and family."
Leigh
Editor Note:
As a director of a management consultancy, I particularly appreciate your comments, Leigh. It is the views of professionals like yourself that I use to fine tune my service, so I am so pleased when you seem completely happy. Have a great time in your new Zafira! -
Ling
Customer Letter:
502
/
1523
Richard says... "This is the first car I have bought for myself in years, after driving a company vehicle... and your unique website and natural approach has made it a pleasurable and easy experience throughout. I would recommend Ling's website to anyone looking to buy a new car. My Zafira was a little dusty but arrived early and with no problems."
Richard
Editor Note:
Hmmm, I hate the fact that my cars are often not perfectly polished on delivery Richard... but I insist delivery is done for free, plus your new Zafira came a few hundred miles to you so it is slightly at the mercy of the weather. What is a bit of dust??? It only needed a quick hose down :) Good to know this new model is the cheapest 7-seater on the market, today -
Ling
Customer Letter:
500
/
1523
Mark says... "Hi Ling
Sorry I've not dropped you a line earlier, but I've been having so much damned fun in the new Saab convertible, I've not had time!
Firstly, I wanted to thank you for the whole experience of leasing a car from you. Initially, I thought the prices on your site were too good to be true when compared with the dull "normal" car hire sites, but I'm happy to say that the deal advertised on your website is absolutely genuine, and less than 6 weeks since first seeing your website, the shiny new car is sitting on the drive outside the house.
Secondly, thanks for the way the entire deal was conducted. It's nice to receive the personal touch these days, and your frequent, funny (and sometimes mickey-taking of my terrible memory) emails kept me up to speed with the status of the car. I'll even forgive you sending me those awful Chinese sweets since you arranged for a nice set of car mats to be supplied with the car!
Please feel free to use anything out of this email as a testimonial on your website, by the way.
For those people wondering if the prices on the website are genuine, or whether they should source from Ling - go for it! I'm certainly going to get my next car from her - it's just so damned easy, and the price you see is the price you pay. I just wish I'd found the website earlier - I'd have opted out of the company car scheme years ago and got something more fun!
Cheers again,
My wife and I are really pleased, the customer experience was exceptional, keep up the good work!!!"
Mark
Editor Note:
Wah!!! Mark, as you are an IT manager, you appreciate the amount of work I put into my website! Thanks :) All I can say is that you were a lovely customer to deal with and thanks so much for your lovely letter above. Sorry to take the mickey... but you do have a terrible memory! Thank goodness you remebered to come to me for your new car -
Ling
Customer Letter:
456
/
1523
Peter says... "The whole process from car selection to delivery of my SAAB Spotwagon was handled in a professional manner with superb customer service, even though we had some issues with arranging finance (and I'm not a bad debt!). We were ultimately let down by Direct Line who seemed incapable of issuing an insurance cover note needing 5-hours of phone calls. Good delivery, chap got lost in my village but on time and good service."
Peter
Editor Note:
Bloody Direct Line, eh? These big companies just can't get it together. SAAB finance IS a bit fussy and there was a bit of too-ing and fro-ing, Peter. Sorry about that. But you got your car and I had a nice chat with you about improving your car with some SAAB approved performace chip stuff -
Ling
Customer Letter:
397
/
1523
Steve says... "Hi Ling
Just thought I'd send a quick note to say thank you for sorting out the Lexus. It's a very impressive car and I'm glad I choose it (except it's about 7mpg worse than they claim). Lombard tried to charge me almost £50 for keeping my old car 6 days longer due to the delayed Lexus, but I managed to get them to waive it after 15 minutes negotiation on the phone today. Ha ha, you've found out about my obsession with basketball! Are you a basketball fan then? Do you know of Yao Ming, huge hero in China? It would be great to get a link from LINGsCARS.com to the main site www.kingstonwildcats.co.uk, I'll do one back to LINGsCARS. Thanks again for your great service, and I look forward to speaking with you in 2008 to arrange my next vehicle. Cheers"
Steve
Editor Note:
Lexus service not perfect, huh? That will teach Japanese salarymen to be so smug. Hyundai can manage better service than that! Yes! I have given you link for the basketball team and of course I know Yao Ming, you think I am idiot? Because you are so sweet, I even give you logo, below - Ling
' -
Ling
Customer Letter:
333
/
1523
Darren says... "Hi Ling,
Sorry for the delay in providing feedback regarding the Megane Coupe Cabriolet, we have been on holiday driving around France with the roof down on our new car!
My wife decided she wanted a new car either a Golf or a Megane Coupe Cabriolet, we only made it as far as the Renault dealership because as soon as the button was pressed for the roof to come down on the Megane CC my wife insisted that was the car for her. I take a bit more persuading so managed to just about escape the dealership without signing on the dotted line. I told my wife to find the best deal she could and we would think about it.
Within a few days my wife tells me that leasing a car is the way forward and not only that we should do the deal via Lings Cars – on the internet. I was honestly not convinced. I could not believe that leasing would work out better than buying.
The thought of not owning the car seemed alien. I am pleased to say am now a convert and am spreading the LINGsCARS Leasing Gospel to anyone that will listen including my employers, relatives, friends etc. This is how easy it is:-
- Find the cheapest price you can from any dealer (or anywhere else for that matter) - Log on to LINGsCARS.com and get price. - Wait few seconds whilst you realise that LINGsCARS.com is saving you thousands of ££££'s. - Send nice email to Ling requesting car and colour choice. - Receive lovely new car within a few weeks. - Feel very smug due to new car and saved £££££'s.
In our case we have saved £4744 over 2 years. Funny thing was we even collected our car from the Renault dealer we had the original price from. Excellent efficient service. See you in 2 years, Ling!"
Darren
Editor Note:
Darren, you send such nice long letter so I keep comments very short. Thank you very much for being perfect customer. Glad you took time to research, and glad to save you money, this is what it is all about. Just wait until next year's road tax arrives, free, in the post. You will be even more pleased -
Ling
Customer Letter:
285
/
1523
Steve says... "Always a pleasure, never a problem. Get a car from Ling. We need more "real" people like Ling in this world. The dealer pulled out all the stops when I needed the car."
Steve
Editor Note:
...and another Toyota Corolla Verso biteing the dust! Steve, you are excellent repeating customer, thanks for business! -
Ling
Customer Letter:
271
/
1523
Peter says... LINGsCARS.com provided an excellent service, both in terms of cost and delivery of the Land Rover Freelander. I would not have a problem in recommending such a friendly, excellent service. The Freelander was delivered on time.
Peter
Editor Note:
I'm quite pleased to supply you a Land Rover, Peter, as you come from Land Rover country. So glad you chose me, glad I was cheaper and better than dealers -
Ling
Customer Letter:
120
/
1523
Steve says... This is my third year of working with Ling and the whole process is totally painless. Good cars, great prices, no hassle and a human being to talk to. Keep up the excellent service - we need people like you. I would also give your supplying dealer an "excellent" score.
Steve
Editor Note:
Thanks, Steve. You need me, you got me! -
Ling
"I really enjoyed the buying experience provided by LINGsCARS. Especially the webchat, which has a nice personal touch with quick response. I couldn't wait for a delivery date so I collected the Zafira myself, which again was a totally satisfactory experience. I would definitely recommend Ling to friends and family." 
Editor Note:
As a director of a management consultancy, I particularly appreciate your comments, Leigh. It is the views of professionals like yourself that I use to fine tune my service, so I am so pleased when you seem completely happy. Have a great time in your new Zafira! -
Ling
"Hi Ling
"The whole process from car selection to delivery of my SAAB Spotwagon was handled in a professional manner with superb customer service, even though we had some issues with arranging finance (and I'm not a bad debt!). We were ultimately let down by Direct Line who seemed incapable of issuing an insurance cover note needing 5-hours of phone calls. Good delivery, chap got lost in my village but on time and good service." 
"Hi Ling
"Hi Ling,
"Always a pleasure, never a problem. Get a car from Ling. We need more "real" people like Ling in this world. The dealer pulled out all the stops when I needed the car." /small.gif "Car")
LINGsCARS.com provided an excellent service, both in terms of cost and delivery of the Land Rover Freelander. I would not have a problem in recommending such a friendly, excellent service. The Freelander was delivered on time. 
This is my third year of working with Ling and the whole process is totally painless. Good cars, great prices, no hassle and a human being to talk to. Keep up the excellent service - we need people like you. I would also give your supplying dealer an "excellent" score. 
